Wells Fargo

by Sam Templeton From Decatur, IL on August 30, 2010

by SUSAN TALKINGTON From Plant City, FL on August 30, 2010

by Anonymous From Big Lake, MN on August 30, 2010

Horrible customer service! I have called and called trying to speak with someone about the status of my account regarding a modification and/or other program (unemployed borrower's assistance??) I might qualify for so I don't loose my home that I live in with my 3 children. I can't get anyone to return my calls, I have no written documentation that Wells Fargo is even working to get me into any such program, despite the fact that on three separate occasions with three different agents I had to give my whole financial "statement" (income vs all expenses) over the phone and give the same information over and over again. Every time I call the rep says "they" are doing everything in their power to help me but in my opinion, "they" are doing everything in their power so I don't get help. Feel sorry for the reps that have to answer all the calls because they get the brunt of the frustration from the customers and all the "behind the scene" Big Wigs just cower and never come to the phone, call you back, or give a damn about who the customer (AND PERSON) is on the other end of the line.

by Anonymous From Corpus Christi, TX on August 29, 2010

They stop taking my payments two years ago, I tried to do everything I could to get back on track. There is no way I want to loose my home, now in foreclosure Wells Fargo never tried to help me in the past. I want to know why they will not take the money to avoid the foreclosure, if willing to take it last week and last month. Thank you, I know they were given some type of monies for assistance to help there customers and never heard anything from Well Fargo, this was on TV

by Vivian Lilley From Albuquerque, NM on August 25, 2010

by Jesus Medina From Imperial, CA on August 24, 2010

by Susan Buchan From Fairfax, VA on August 22, 2010

same thing here!!!! they keep telling me to send in updated info - but keep telling me I was declined to resubmit

by Anonymous From Sandusky, OH on August 22, 2010

Terrible customer service. For 25 years we have always paid our mortgage on time (never once late) and in December 2008 my husband lost his job of 28 years due to business closing. Unable to find immediate employment we applied for the loan modification program. We did EVERYTHING that was asked of us. We called every Monday checking on the progress. Every time we called we got a "New" representative who knew nothing about our case and we had to explain our situation all over again. Every month we were asked to submit the identical information we had just submitted the month before. In the mean time we repeatedly asked if we could begin making payments to help us stop getting further behind. Our frustrations were at an all time high but we continued to do what was asked of us. We were finally told (after a year and a half later) that "everything looked good" and "most likely you will be approved". A week later we received a notice in the mail stating we were denied for the loan modification program with no explanation. Also many representatives from Wells Fargo stated "this loan modification was knew to them and they weren't sure how to really handle it"

by Anonymous From Waukegan, IL on August 20, 2010

I did have an audit done on my home and there were 4 violations in my home closing. I have sent an complaint to OCC. I have not got a respond from them yet but My mortgage stated they found nothing wrong. The violations GF01-RESPA,GF02-RESPA,AD13-GLBA,and -UD09-The FTC. I have the audit papers but can't seem to get help. Please guide me in the right direction.

by Anonymous From Tupelo, MS on August 19, 2010

by Anonymous From Tupelo, MS on August 19, 2010

by Katherine Troncellito From Mesa, AZ on August 17, 2010

by Kevin Fuzell From Jonesboro, GA on August 17, 2010

They are not good on passing information to it's clients

by Anonymous From Frisco, TX on August 16, 2010

I started home loan modification process last year in the month of June/2009 due to being laid off. I always called wells fargo and supplied updated documentation when asked. I only received one call from them asking me if I wanted to stay in the home and always my answer was and still is yes. They never modified my home loan and therefore this resulted in my house being foreclosed on.

by Drake Nash From Harker Heights, TX on August 08, 2010

by kyle johnson From Hemet, CA on August 04, 2010

by Anonymous From Oakville, CT on August 02, 2010

by Kristie Groome From Richmond, VA on August 02, 2010

by Anonymous From Charlotte, NC on August 01, 2010

by Anonymous From Jackson, GA on August 01, 2010

by Anonymous From Beaufort, SC on July 30, 2010

by Anonymous From Midlothian, VA on July 28, 2010

Have been working on modifying my loan for over a year. Constantly given the run around, and repeatedly told to resubmit information... only to be told I'm denied again.

by Anonymous From Montgomery, IL on July 25, 2010

I was told even last week I had nothing to worry about I qualify for a loan modification by the person reviewing my case. On friday 07/23/10 at 12:3:00 pm he told my that the investor denied my loan modification and my house will sold this monday 7/26/10

by Anonymous From Canyon Country, CA on July 24, 2010

Gave documentation they asked for then denied modification. Re-filed for loan modification but foreclosed and THEN denied loan mod. Never talked to the same person twice in a year. Just kept going forward with foreclosure even while saying they wanted to keep us in our house.

by lisa singleton From Waynesville, NC on July 21, 2010

have called many times have sent hard ship letter,will not help in any way

by Donald Bishop From Tempe, AZ on July 16, 2010

Wells Fargo asked for documentation: hardship letter, etc...which I sent time and time again. They keep losing my information and have never spoken to me about where we are in the process. All the while their lawyers are moving ahead with foreclosure. They lack integrity.

by Trillie Redman From Nevada, MO on July 14, 2010

I have been with Wells Fargo for six years. For the past two years I have been working with them to try and keep my house. They told me to do certain things and then I would be qualified for a program and then they would call and tell me that I was not qualified that the person I talked to gave me incorrect information. I feel that they have given me the run around time and time again. I would not recommend this mortgage company.

by Anonymous From Villa Rica, GA on July 14, 2010

by Anonymous From Concord, NC on July 11, 2010

Never wanted to help us just wanted to do what ever it took to get our home.

by Rebecca Frady From Thomasville, NC on July 09, 2010

by Patricia Prim From Colchester, VT on July 08, 2010

by Anonymous From Fort Washington, MD on July 07, 2010

The only problem I had, is after losing my job and once I found a job they were unwilling to come to an agreement with me about my mortgage. They wanted a large sum of money before I could start paying my mortgage again. Something I do not have.

by clement mccathern From Louisville, KY on July 07, 2010

by Anonymous From Oxnard, CA on July 02, 2010

by KEA GRANT From Philadelphia, PA on July 01, 2010

by brian popoe From Balsam Lake, WI on June 29, 2010

by Natalie Moore From Pipe Creek, TX on June 28, 2010

Numerous mistakes by them. When original note was bought by them, payment was approximate $575. Fixed rate at 10% Has been steadily raised due to escrow, etc. Now $851

by Mick McNiel From Sparks, NV on June 28, 2010

They're not working with me. They just want to take my family home.

by bill gross From Port Charlotte, FL on June 28, 2010

by Anonymous From Parkville, MD on June 24, 2010

by Anonymous From Lyons, NY on June 22, 2010

by Scot Rich From West Chicago, IL on June 21, 2010

by Mike & Carol Tamayo From Pensacola, FL on June 19, 2010

by Caterina Finley From Hodgenville, KY on June 18, 2010

by Megan Nagels From Visalia, CA on June 17, 2010

by kim clark From Alexandria, LA on June 17, 2010

they held thousands in escrow from insurance company after hurricane damage and wouldn't release the funds stating several payments have been made to them by the 1st using western union. they didn't post until 2nd or 3rd and put us in default.

by Anonymous From Palatine, IL on June 16, 2010

by Anonymous From Talbott, TN on June 13, 2010

by peter howe From Chester, NJ on June 11, 2010

I have the highest regard for Wells...some questions about being misled, but would hope that is not the case.

by Yousif Bassam From Sterling Heights, MI on June 10, 2010

I sent modification papers into them 3 different times and no one ever got back to me--now my house is in foreclosure.

by Anonymous From Chattanooga, TN on June 08, 2010

by Anonymous From Springfield, OR on June 07, 2010

by DEBORAH GENOVESE From Mauldin, SC on June 04, 2010

They just won't work with you. We were working hard to pay on time, and going without to do it. When we tried to refinance, they made everything so difficult, and the end result was we didn't qualify! Every where we were sent within the WF group led to a dead end.

by Anonymous From Roswell, GA on June 03, 2010

Tricky tricksters, liars, hucksters, criminals and Ditto for the other awful ratings below.

by Anonymous From Raleigh, NC on June 03, 2010

i have tried to change my mortgage many times it starts ok but i was never able to lower it kept going up

by Anonymous From Mulberry, KS on May 30, 2010

WELLS FARGO IS JUST AWFUL ,I WENT THROUGH their SO CALLED MODIFICATION HELP WHERE I WAS IN A GRACE PERIOD NOT TO HAVE TO MAKE THREE MONTHLY PAYMENTS TO GET US BACK ON OUR FEET , THEN ASKED TO PAY 1900 DOLLARS THE 4TH MONTH TO COVER BACK PAYMENTS BEHIND ON ,TO BE CAUGHT UP IN THE CLEAR , PROMISED LOWER PAYMENTS , NEVER HAPPENED , INSTEAD NOW IN FORECLOSURE FOR NOT MAKING THOSE SO CALLED GRACE PAYMENT MONTHS WHERE I WAS TOLD I NEED NOT PAY. THEY PROMISED ME HELP BUT INSTEAD IT WAS their TRICKY WAY OF Foreclosing ON ME.

by Jeannie Cameron From Cumming, GA on May 27, 2010

by zRoberta Hayes From Roseburg, OR on May 27, 2010

by Anonymous From Ocala, FL on May 26, 2010

The right hand is not aware of the left hand

by Annette Saucedo From Vacaville, CA on May 20, 2010

Wells Fargo does not look a situations case by case. Have a sale date submitted within 2 weeks and was not notified by Wells Fargo. Just talked to them 9 days ago and sale date was not determined yet. Unwillingly to work out payments.

by Anonymous From Ashippun, WI on May 20, 2010

Here are some direct emails. I HATE Wells Fargo more than you know- they are the worst company ever. These emails are not known so feel free to circulate and inundate them! Ed Craven Vice President Loss Management Wachovia Bank, A Wells Fargo Company - Wells Fargo Law Department - Van Beck FCLitTeam@wellsfargo.com - Natasha B. Kamakaris-Dzura Foreclosure Litigation Specialist Default Operations Support (DOS) America's Servicing Company Wells Fargo Home Mortgage 8480 Stagecoach Circle Frederick, MD 21701-4747 MAC X3801-026 Phone: (240)586-8241

by Beth Egan From Pflugerville, TX on May 16, 2010

by Jim Carius From Penn Valley, CA on May 16, 2010

Very poor communication. Cannot talk with a decision maker. Does not respond to written inquiries.

by Sherita Cox From Colonial Heights, VA on May 13, 2010

by Andrew Massa From Columbia, SC on May 12, 2010

by odessa foster From Vicksburg, MS on May 09, 2010

by Ben Rizzo From Ray, MI on May 07, 2010

by Vanessa Fouts From Beech Grove, IN on May 06, 2010

I contacted them before the sale date to let them know I was finally employed again and I wanted to stop the Sheriff's Sale and work out a repayment plan with them. They told me because it was less than 10 days that I was too late and there was no way to stop the sale.

by Marsha Pickett From Hillsborough, NC on May 05, 2010

by mark henderson From Virginia Beach, VA on April 28, 2010

by Sandra Shaub From Buford, GA on April 28, 2010

Made a modification that we can not afford! Not willing to work with us..

by SUSAN huntington From Sterling, VA on April 28, 2010

We offered to resume payments. They are dead-set on foreclosing and don't want to hear it.

by Anonymous From Laurel, MD on April 27, 2010

by david jones From Moline, IL on April 25, 2010

by Erich Brock From Santa Fe, NM on April 24, 2010

Kept us busy with useless tasks while they worked to take our home.

by Janice Garrett From Waukegan, IL on April 21, 2010

They won't work with you,If they do it's putting you in a worse situation to a point that if you mess up one more time "you're out". We've been told over the phone "You can't even afford your house..You might as well give it up".They don't give you options of where to go to get help. I had to figure it out myself,realizing I have a FHA loan. Finally we went to The Housing Authority FHA/HUD (Grayslake Illinois 60030)and was told by Helena Walls(no longer there)that they suppose to work with us due to us having an FHA loan. She put a lot of effort in our case--She found out they was holding on to our escrow when the mortgage could have been paid (at least 3 months)In our time of trouble and charging us late fees--another time they did the same thing and had us in foreclosure without any notification,and we got our legal representatives involved then they said they were sorry and cleared matter up (again holding our escrow).The thing we learn about owning a house IT'S SO LEGAL !!! and a lot legal terms and contracts that come with it. I guess if you don't know FOR sure the servicer(WELLS FARGO) won't say a word and you can lose out. Our last closing was done at a pizza place in Waukegan Illinois,60085 with a Notary. We got NO COPIES of our closing papers until JAN 26 2010 ---we did the closing on 8 26 2009--It was suppose to 8-24-2009.I know that ain't right. Just the notary,me, and my husband. Why couldn't we do it at The Title place down the street---She(the notary)wanted to come to our house!!!No appraisal,no lawyers ,no any body else. Sir ,Ma'am We want our house!!!!!!!!!!!But just as well I wish someone would look deeper into the way it was done. I know we did what we needed to do to save our house without no more threats ,but if it was done wrong I hope it could be addressed to a higher authority through FHA/HUD. I don't think anybody should be done this kind of way. Please help us at this point. I have tons of paperwork from the beginning to the end and can also attach them to an e-mail address as well as copy and paste. Names,Numbers,and WELLS Fargo. I hope you can assist us in keeping our home that we worked so hard to keep for 15 years. Anything else you need (proof)I got it or can dig up with out a problem. Marshall & Janice Garrett 1-847-263-9813 (Home)Call any time PLEASE or leave us with a call back number and WE will return it ..It's not fair to us..I know we are not alone. Thank You

by Anonymous From Lowndesville, SC on April 20, 2010

by Anonymous From Tracy, CA on April 20, 2010

Bait and switch.. Wells Fargo leads you along & makes you think they are working with you to keep your home, then turns around and forecloses anyway.

by Ian Skaar From Dekalb, IL on April 18, 2010

by alan caggiano From Greenville, NC on April 14, 2010

by Anonymous From Lowndesville, SC on April 14, 2010

by Bobbie Justice From Mentor, OH on April 13, 2010

by Anonymous From Riverdale, GA on April 10, 2010

Wells Fargo does not want to help people save their home. I have been told other banks are helping people save there home. The economy is bad and people are looking for jobs. It is hard to find a job at this time. Wells Fargo has been on the news because people are having a difficult time trying to keep there home.

by rhonda Bush From Kingsport, TN on April 08, 2010

by Anonymous From Chunchula, AL on April 07, 2010

by Shirley jean From Dallas, TX on April 06, 2010

unwilling to help homeowners in difficult times.

by Tammy Markcum From Bakersfield, CA on April 05, 2010

My insurance and property taxes are included in my mortgage payment. They had failed to pay the property taxes several different times over the last six years. We found out by seeing our name in the news paper. They don't pay the yearly premium on my home owners insurance so it gets cancelled then we get a letter that we are paying for insurance through Wells Fargo cause we don't have any hazard coverage.

by Sherria Allen From Philadelphia, PA on April 05, 2010

by LLANA TURNER From Spring, TX on April 05, 2010

by Anonymous From Spring, TX on April 03, 2010

by Melissa Pavey From Raywood, TX on April 02, 2010

They have worked with me in an exceptional way in trying to keep our home. They have been very understanding of the major problems that have put us in the position that we are in now, the people are always helpful and have gone above and beyond in their efforts to help us.

by TONI REDD From Pooler, GA on April 02, 2010

by Susan Wimmer From Ruther Glen, VA on April 02, 2010

by Anonymous From Matteson, IL on March 31, 2010

They had me fooled by making 3 regular monthly payments on a forbearance agreement and still didn't approve my loan to be modified. This is the second time this has happened and now I'm behind with them in the amount of $4500.00

by Anonymous From Fort Washington, MD on March 29, 2010

by Angie Long From Little Elm, TX on March 29, 2010

Everyone treats you with customer courtesy so that is not the issue here. Making sure I understood everything that was going on is another. They didn't explain that if I wasn't approved for the loan modification I'd owe all the money saved during the forbearance period or that it would affect my credit. I am so angry after 3 years of perfect payments - they are messing me up. What do they have to say - what a usual representative can say - I'm sorry and they proceed with their processes - I'm just another number. Each time I called - someone had something different to say. No one could comment - seems there is no one in real decision making authority and yet everyone has the authority to make the decisions in how they leave you hanging. Angie

by Anonymous From Tallahassee, FL on March 27, 2010

by Matt Peckos From Plant City, FL on March 27, 2010

by Anonymous From Vancouver, WA on March 25, 2010

by Vahid Jahed From Minden, NV on March 24, 2010

They are all bad! Their business is to make money not do the right thing or be conscientious corporate citizens. Money, and only money talks.

by debbie lamb From Los Angeles, CA on March 23, 2010

by Anonymous From Leander, TX on March 23, 2010

While at first they were eager to assist and sent me the paperwork for financial assistance, they are refusing to assist now, being cold and cruel when I attempted to speak to them. They advised I could apply for another moratorium but said it would not do any good.

by Anonymous From Kingsland, GA on March 23, 2010

I applied with Wells Fargo Financial to refinance my home in November and never heard from them. In December Wells Fargo began the process to restructure my mortgage and so far I have had to refill out the financial summary 6 times. They have had me refill out everything over and over again and I also was told to hold off payments till the restructure agreement is in place. In the meantime their loss mitigation department calls my work every day, several times a day. I have caller ID. They call and hang up, call and hang up. Once a day someone will actually come on the line and they ask me the same questions every day. I have finally reached the end of my rope with them and am looking into bankruptcy because I have no other way to resolve the debt since they appear to no be willing to work with me in a professional manner. The prank phone calls are annoying to say the least. I have asked them several times not to call me at work but they just keep doing it! I really think the government needs to take a look at the way Wells Fargo is operating in such an illegal manner. They are not supposed to call folks at work if they have been asked not to. Consumers are supposed to be able to ask them to not call at work and then the consumer can advise their acceptable manner of communication which can be via the mail and no phone calls. Wells Fargo operates in an illegal manner and should be investigated.

by Kristina Hyland From Antioch, CA on March 22, 2010

No single rep handling our case. Correspondence always sent through mail. Departments do not communicate with each other. We get calls from automated service and multiple hang ups after waiting online for customer service.

by Anonymous From Schwenksville, PA on March 21, 2010

by Michael Tirrell From Lacey, WA on March 21, 2010

by Anonymous From Beulaville, NC on March 20, 2010

by Richard Murray From Ponte Vedra Beach, FL on March 19, 2010

by Anonymous From Alamogordo, NM on March 18, 2010

by Anonymous From Waukegan, IL on March 18, 2010

We feel we have been lied to. Maybe we didn't know legal procedures and that was taken advantage of. It's wrong!!! So many lose out because they don't know.

by betty woods From Kansas City, MO on March 17, 2010

by Jennifer Walters From Arlington, TX on March 17, 2010

by Anonymous From Dallas, GA on March 16, 2010

I absolutely agree with the person that left a comment under "Ratings bad". Wells Fargo is the worst one in my opinion to deal with, and I honestly believe that they really don't care whether or not someone loses their home. What is really bad is you can not walk into their bank and talk to and deal with someone face to face on an important matter as saving your home. Instead you only get to call their 800/888 numbers and talk to a rep. and each time you call you get a different Rep. The reps tell you different things and all they have to go by is what the rep. before them wrote/Typed in your file. I'm sorry but my home is very important to myself and my son and I do not want to lose it. But going through a time like this and doing everything I can to save our home the last thing I want to do is talk to someone on the phone that doesn't have a clue and apparently NO HEART!!!

by Richard Gibson From Irmo, SC on March 16, 2010

by phyllis ndoro From Lowell, MA on March 15, 2010

by Anonymous From Evans, CO on March 15, 2010

by Lorrie Sparrow From Xenia, OH on March 14, 2010

I'm not sure why there isn't a class action law suit against Wells Fargo. It seems from what I've heard and read, they are lying to people who are trying in good faith to save their homes. There must be something illegal about this--there's got to be a way to stop this.

by Kevin byrd From Berlin, NJ on March 14, 2010

by Napchhim henderson From Richton Park, IL on March 13, 2010

They are not telling me a whole lot. What it going on with my mortgaga?

by robert vasquez From Old Bridge, NJ on March 13, 2010

by tim lemay From Cumming, GA on March 11, 2010

by RJ vojnich From Atlanta, GA on March 10, 2010

by Anonymous From Portland, OR on March 10, 2010

wells fargo financial is our mortgage company

by Ronald Pace From Miccosukee Cpo, FL on March 09, 2010

by dianna tatum From Washington, DC on March 08, 2010

by Theresa and Tim Webster From Pinson, AL on March 08, 2010

No grace period or notice when agreements were not in default and payments made on time. We received papers mailed Friday, March 5. 2010 in our mailbox on Saturday, March 6, 2010 that our home was being advertised in Alabama Messenger in the foreclosure listings. We are disputing this information and either we have 20 days with HUD or 30 days with Wells Fargo Attorney. Our home is being auctioned on April 6, 2010 at the local county courthouse. We have four children and will be on the street soon.

by Mariela Carrillo From Sanger, CA on March 05, 2010

by Asia Babbs From Yulee, FL on March 04, 2010

by Anonymous From North Charleston, SC on March 04, 2010

by Deborah Jennings From Greeley, PA on March 04, 2010

started refinance with them a year ago, they screwed up the application canceled it, had to start over, not as good a deal as the first time would have dropped my payments from 1400 down to 862. Had they done their job from the beginning I would not be in this mess.

by Sarah Vaughn From Sevierville, TN on March 04, 2010

by Marilynn Johnson From Walla Walla, OR on March 04, 2010

I have been talking to them for a year. I think that is an awful long time to have to wait.

by Anonymous From Seattle, WA on March 03, 2010

by Anonymous From Spokane, WA on March 03, 2010

Tried to make partial payments bi- weekly. They took payments and applied them to principal and not to past due payments. They wanted full payments or nothing.

by deborah lamb From Los Angeles, CA on March 03, 2010

I was promised a loan modification package to fill out I was told that I needed to be behind 2 payments to qualify. I never received the package, I was ask to make a payment, which I did to show good faith then I would be sent a loan mod package. they simply threw me into default.

by Rosemarie Jones From Detroit, MI on March 02, 2010

You would think they would allow me to keep the home and pay what I could afford for now, because if it is let go, it will only sit and get broken into and vandalized for months, and then it's more money for them to have to pay out in the long run.

by keith nolan From Caldwell, NJ on March 01, 2010

by Sherita Edwards From Atlanta, GA on February 28, 2010

by Anonymous From Altoona, IA on February 23, 2010

Wells Fargo was okay. Citi Mortgage is a horrible mortgage company to work with.

by Anonymous From Morris, NY on February 23, 2010

by Melvin Roden From Alexandria, TN on February 23, 2010

Always willing to help.

by Kimberly Rollins From Pflugerville, TX on February 22, 2010

by Casey Dubbs From Laguna Hills, CA on February 22, 2010

by robert gray From Uhrichsville, OH on February 21, 2010

i'm proud to admit robert gray and rebecca gray has had the worst dealing ever with well fargo. they are not a good company to use that is a promise. read your paper highest foreclosure rate in the country.

by Jennie Brook From Los Angeles, CA on February 19, 2010

by Anonymous From Bolivia, NC on February 17, 2010

by percy vera-tudela From Clifton, NJ on February 13, 2010

to many mistakes from well fargo time delay in information. customer service does not tell you good information about the process for loan modification

by Anonymous From Country Club Hills, IL on February 13, 2010

They seem aloof and are giving me the run around

by Anonymous From Erwin, NC on February 12, 2010

by Anonymous From Minneapolis, MN on February 12, 2010

by Gilbert Baker From Goldsboro, NC on February 12, 2010

I sent them 3000 and they sent it back

by crystal lu From Phoenix, AZ on February 11, 2010

by Ashley Wodarski From Jefferson City, TN on February 09, 2010

I have asked for help for awhile and they just kept pushing me aside and now are trying to foreclose and wont even let me pay half to get it caught up.

by jim grveles From Vanceboro, NC on February 09, 2010

by Anonymous From El Mirage, AZ on February 09, 2010

by Anonymous From Sanford, NC on February 08, 2010

by Anonymous From Midland, TX on February 08, 2010

by DeAnn Daugherty From Dade City, FL on February 06, 2010

by Anonymous From Grovetown, GA on February 05, 2010

by kevin gadigian From Lincoln Park, MI on February 04, 2010

by Anonymous From Odenville, AL on February 02, 2010

by Dana Unberhagen From Troy, TX on February 02, 2010

by kala clark From Fort Worth, TX on January 31, 2010

by susanna duczer From Hammond, LA on January 31, 2010

They are the world's worst in helping someone out when they are doing everything in their power to pay their mortgage. They say they want to help but when it comes down to it they say one thing and do the opposite. They promise things are resolved and everything is ok, then try to take your home and money.

by Anonymous From Rogerson, ID on January 27, 2010

by Gregory Mintz From Stafford, VA on January 26, 2010

They have never made any arrangements with us to get out of this situation. We send them our financials, hardship letters etc. then never get contacted for any assistance just for us to re-fax the above over and over.

by Anonymous From Eucha, OK on January 24, 2010

by Anonymous From Denver, CO on January 22, 2010

by Anonymous From Chillicothe, OH on January 22, 2010

by Jo Anne BADE From Demotte, IN on January 20, 2010

they are not a good company to deal with. even in a bad situation, they say they want to help, but don't. they don't allow partial payments even if its more than 75%, which I understand is normal, but my situation has been a snowball effect, and we even tried to get the ex husband off the mortgage, and attempted to bring things current using my current husbands income, etc. this was not an option, due to having the bankruptcy. and in talking to 25 different people during the past 3 days, I've been given 25 different and conflicting stories. very frustrating.

by Jeffrey Jones From Portsmouth, VA on January 20, 2010

I think they are ok over all. My only complaint is whenever I call them on an issue during this period that I can't meet the monthly mortgage, is I get conflicting information from them each time I call.

by Anthony Quinones From Danbury, CT on January 19, 2010

by reyna escobar From Duluth, GA on January 17, 2010

by Anonymous From Muskogee, OK on January 15, 2010

by Anonymous From Saint Petersburg, FL on January 14, 2010

They have worked with me in the past. We just need that one last hand that can get us through this process.

by laurie buckingham From Iberia, MO on January 13, 2010

by Anonymous From Lexington, KY on January 13, 2010

by Anonymous From Killeen, TX on January 12, 2010

by Anonymous From Irons, MI on January 12, 2010

by andy nguyen From San Diego, CA on January 12, 2010

by Stan Eubank From Rothbury, MI on January 11, 2010

got a temp loan mod last year, but this year is a little tougher and no help whatsoever unless you have a payment ready for them.

by Travis Verbeek From Visalia, CA on January 11, 2010

by Anonymous From Tallassee, AL on January 09, 2010

there are 46 complaints on their web site...

by Rich Diaz From Las Vegas, NV on January 08, 2010

Wells Fargo deliberately, intentionally and unethically obfuscates, dissembles and perniciously acts in bad faith in all matters.

by anonymous From Mount Liberty, OH on January 08, 2010

I have been trying for a loan modification since September..fell behind due to medical/surgery. just found out i am no in foreclosure. have to resubmit financials again don't know what to do i am losing my house

by Anonymous From High Point, NC on January 06, 2010

by Anonymous From Rose Hill, NC on January 05, 2010

No help what-so-ever

by Al Smith From Odessa, TX on January 04, 2010

I have done everything Wells Fargo has asked me to do and it seems like everytime we speak on the phone we are starting from scratch. No one is on the same page.

by Wanda Haskins From Charlotte, NC on December 31, 2009

by Deborah Goins From Winston, GA on December 31, 2009

by ROBERTO CUEVAS From West New York, NJ on December 30, 2009

by Anonymous From Spring, TX on December 30, 2009

by Anonymous From Aurora, CO on December 29, 2009

Treated us very poorly and were very rude to us and the calls were not very nice.

by Anonymous From Fountain, CO on December 28, 2009

by Anonymous From Bronx, NY on December 24, 2009

by Anonymous From Mustang, OK on December 23, 2009

The communication and the very very very misinformation given by everyone I spoke to combined with promises of phone calls and mailings that never came. No one seems to know anything and I was told so many different things... it has been horrible. They are just as much to blame for my current situation as I am.

by Thomas Charlebois From Mustang, OK on December 23, 2009

The communication and the very very very misinformation given by everyone I spoke to combined with promises of phone calls and mailings that never came. No one seems to know anything and I was told so many different things... it has been horrible. They are just as much to blame for my current situation as I am.

by Nicole Scheidt From Crown Point, IN on December 23, 2009

by robert monik From Hobart, IN on December 20, 2009

by Anonymous From Streamwood, IL on December 20, 2009

by rhonda walker From Tucson, AZ on December 19, 2009

working on a loan modification for close to a year. poor customer service, had to re-send materials several times, i'm so frustrated

by Anonymous From Kings Mountain, NC on December 18, 2009

by Anonymous From Eaton, CO on December 17, 2009

I have never been late on my mortgage payments in the eight years that I have owned my home. In 2009 my daughter and myself were hospitalized several times, each, for up to a week at a time, each, for different medical reasons. My daughter almost died and fortunately we didn't loose her. However, we had trouble paying our mortgage payment. So I contacted Wells Fargo and talked to them about a loan modification. We started the process in June of 2009. We made our payments on our mortgage through July of 2009. Then in August, Wells Fargo told me not to make the mortgage payment because they were modifying the loan. So I didn't make a payment, but I called them once a week, each time they told me not to make a payment, that everything was going good with my modification. Then the end of September they sent out my modification. They wanted me to pay more than DOUBLE what we were paying before, which made no sense at all. After talking to them, I found out that they had our income wrong, and they thought that we made twice what we actually made in a months time. So it started all over again, and once again they told me not to make the payments, as they were modifying my loan again. I called every week, sometimes twice a week and I got the same answer from Wells Fargo, the Loan Officer said, "Everything is going well, we have a lot of modifications right now, so we are running a bit behind. We are looking at it right now though, and we should know by the end of the month." I reply, "Okay, if you're sure, because I cannot loose my home, I have six children and one is an infant. I just can't loose my house!", the Loan Officer, GIGGLES, & says "You're not going to loose your home, everything is fine, don't worry." To that, I say,"Ok, well should I at least make my regular payment?" the Loan Officer says "Oh, no! Don't send us any money because it probably won't end up in your account, with your account being pulled right now & my manager going over it, it is very easy for your payment to not process on your account. So we always tell our customers who are modifying their loans to not send in any payments, until the new payment is set." To that I say "Okay, if you're sure about that, because I really cannot afford to loose my home! Can I continue to call you at least once a week until this process is finished?" Then the Loan Officer says "Of COURSE you can call once a week! You can call anytime to check up on your modification!" To that I thank her or him & we hang up. The following week I call & get basically that same conversation. Only with a different word here or there, words that meant the same exact thing as the other word. The above conversation is a quote. Also, every time I ask them if everything is ok, because I cannot loose my home, the loan officer giggles or chuckles! EVERY SINGLE TIME!!! So, I guess they find people loosing their homes a funny thing! I, for one, cannot believe how lightly they take these modifications. These are peoples homes! Not something to giggle about, when talking about foreclosing on their homes! It is a week before Christmas & I have been notified twice in two days now, to call this 1-800 number to find out when we have to be out of our home!!! I have SIX children, it's Christmas in Colorado, & so it's bitter cold, & they're wanting to throw us out on the street!!! What am I going to do??? I thought everything was fine! I had no idea that they were going to sell my home on December 4th 2009! I am so scared, I don't know where we're going to go. All because Wells Fargo wasn't truthful, never sent me anything about foreclosing & selling in December! I have lost my home of eight years & they just think it's a laughing matter. I hope that this doesn't happen to anyone else. BE CAREFUL!!!

by juan silva From Houston, TX on December 15, 2009

by derek williams From Charlotte, NC on December 15, 2009

Been trying to get a loan modification for over a year. After 30 days, I am asked to re-submit all information with updated pay stubs, etc. I feel that they really haven't been working for me. I can't speak to anyone that is actually working on my case. I have to speak to a customer service rep., that can only tell me what the case worker has noted on my account. The customer service rep. really can't tell me with anything, because they are not the ones working on my loan modification. I feel that I am not getting anywhere.

by sandra hohman From Nashville, TN on December 14, 2009

by Jesus Calderon From Acworth, GA on December 14, 2009

by theresa simmons From Huntington, IN on December 11, 2009

i have been working on a mortgage modification for six months told not to make payment now i am behind and they cant help they want short sale. It's an fha loan so they know the government will pay

by Anonymous From Grand Rapids, MI on December 05, 2009

by michelle parker From Eagle Lake, TX on December 04, 2009

by Crystal Daugherty From Brooklyn, MD on December 03, 2009

by Anonymous From Charleston, SC on December 01, 2009

by Anonymous From Cottage Grove, MN on December 01, 2009

practically everything I've read here is true. I am shocked at how the President's help means nothing to them. Talk to different people and all of them tell you something different. I actually was told 'not' to make a payment. Now received a demand letter from attorney. Waiting on person in Hamp Fulfillment Center at Wells to get back to me. I have left 4 messages, because I was told she was the one that had my paperwork. These companies need bigger incentive to re-instate loans rather than foreclose them and use them as write-offs for their 2009 income taxes. That's all these homes are to them. A huge 'loss' tax write-off. How much you want to be that come January 2nd, they miraculously are able to help the remaining customers? Tax year is over then. We need Obama's help in forcing them to help us. Please, please....please!!!!

by Edward D Campbell From Moreno Valley, CA on November 30, 2009

While corresponding with other families, the record reflects their unwillingness to aide distressed families, no matter the incentive given by the government. They are 10-0 Foreclosures 10 Help 0.

by Anonymous From Titusville, PA on November 29, 2009

by Jeff Cumbie From Hope Mills, NC on November 24, 2009

by Cathy Vitco From Lumberton, NJ on November 23, 2009

by Anonymous From Petersburg, IN on November 23, 2009

by Mark harig From Crandall, TX on November 22, 2009

by CC Marsh From Curtis, NE on November 21, 2009

by Anonymous From Harrisburg, PA on November 20, 2009

by Anonymous From Houston, TX on November 18, 2009

by mirea tranquilino From Dallas, TX on November 17, 2009

by Anonymous From Grantville, GA on November 17, 2009

by Anonymous From Victoria, TX on November 16, 2009

by Kwok Tam From San Leandro, CA on November 15, 2009

by Danny johnson From Arlington, TX on November 14, 2009

by Anonymous From Jackson, MS on November 13, 2009

They have been unwilling to work with me to resolve my mortgage issues.

by Anonymous From Battle Creek, MI on November 12, 2009

Called regarding concerns and requesting options to avoid foreclosure. They were not at all helpful.

by Rhett Southard From Spring Lake, NC on November 11, 2009

by Anonymous From Woodstock, VA on November 11, 2009

by JAQUITA POLK From Sherman, TX on November 06, 2009

THEY Didn't FULLY EXPLAIN THEIR POLICY OR PROCEDURE CAUSING ME TO GO INTO FORECLOSURE!

by Anna Knapton From Churchville, NY on November 02, 2009

Have been working with mortgage company since May, 2009. Have submitted everything asked for immediately, have called every few days and received a foreclosure notice today.

by christopher parker From Killeen, TX on November 02, 2009

by Yolanda Jordan From Tifton, GA on November 01, 2009

Never had any bad run in with them but they don't follow up on things that they tell you.

by Anonymous From Cuba, MO on October 31, 2009

by Jennifer Woodham From Mcdonough, GA on October 28, 2009

They are unable/unwilling to help in any fashion. We keep getting pushed off to other departments that will not help. No one can ever give us information that we need even after they "promise" to follow up and "guarantee" it will be taken care of.

by Arturo Garcia From Beaver Dam, WI on October 28, 2009

They told me today they wanted never asked for financial information by tomorrow.

by Anonymous From Carthage, MO on October 27, 2009

by Anonymous From Pueblo, CO on October 20, 2009

by scott welch From San Angelo, TX on October 17, 2009

by sharonda wilkes From Jackson, TN on October 16, 2009

by Chad Iwasaki From Waianae, HI on October 14, 2009

by Angela Moran From Matthews, NC on October 14, 2009

by Greta Rackley From Rio Rancho, NM on October 13, 2009

by wendy dennis From Richmond, VA on October 11, 2009

by Tony Robinson From Newberg, OR on October 10, 2009

It's not Wells Fargo's fault that I am in rough times. They gave me a great loan and I hate that I'm struggling. I just want to work a plan out that I WILL be able to pay and keep our family home.

by Anonymous From Anna, TX on October 07, 2009

by Amy Sanvitis From Charlotte, NC on October 07, 2009

For the most part, the people I've worked with have been nice. However, there are some that just really don't care and give you completely FALSE information just to get you off the phone.

by HECTOR ROLDAN From Elkins Park, PA on October 07, 2009

by David Donovan From Cotopaxi, CO on October 05, 2009

I feel I was lead on. Attempted reform was always a let down! And it went on too long. I feel if they were sincere up front, I could of had enough time to resolve this situation. But it was a continuous prolonging.

by Anonymous From Vernon, NJ on October 01, 2009

Have not had any problems, have alwyas been on time with payments and have no reason to directly deal with them

by Gary Harris From Stone Mountain, GA on September 30, 2009

They are the worst at any communication at all. When I try and talk to them it's just one sided. They will not help at all. Just awful!

by mary ann tarburton From Newark, DE on September 28, 2009

They refuse to work with consumers that need it the most.

by Norman Shafer From Orlando, FL on September 25, 2009

Wells Fargo took over original mortgage company, Wachovia Bank, which was a "5". They were the ones who put us into forbearance and a letter stating that our payment is "zero". Their plan is due end of this month with our response due end of October. Only 2 options are acceptable to us: Refinance with balloon or Deed in Lieu.

by Linda Williams From Indianapolis, IN on September 23, 2009

The reason that I say poor is because you get a different answer every time you call you can never speak to the same person. I applied for a loan modification, it was approved the package was mailed to me it contain 3 documents that were the same. I signed and sent the package back to them. I called the company and was then told that there was a $4000 (attorney,etc fee). The company sent me another package which included different documents and a demand for the 4000 which was due 5 days after I received the second package. If I had that kind of money laying around I would pay my mortgage.

by Josh Quinn From Temple, TX on September 21, 2009

by Anonymous From Marlton, NJ on September 21, 2009

by star adkison From Grayling, MI on September 21, 2009

by Anonymous From Burnet, TX on September 21, 2009

by Anonymous From Valparaiso, IN on September 21, 2009

by Niayonda Picou From Midlothian, TX on September 18, 2009

by Kim Kozlowski From Round Lake, IL on September 18, 2009

by Raymond Brothers From Concord, NH on September 16, 2009

by Anonymous From Siler City, NC on September 16, 2009

by Stephen Del Verde From Cary, NC on September 16, 2009

by Gail Comer From Urbana, OH on September 14, 2009

When we asked for help we were only 1 to 2 payments behind due to a medical emergency and surgery. We were told they could not help us.

by Denise Stine From Rockford, IL on September 09, 2009

by Walter Tyner From Knightdale, NC on September 08, 2009

As I have just learned that ASC has a reputation for doing this to other customers.I checked the company profile and all comments are negetive

by Shareka Cooper From Covington, GA on September 08, 2009

by marie gautreaux From Youngsville, LA on September 01, 2009

by Anonymous From Chicago, IL on September 01, 2009

by kimberly zadonia From Goose Creek, SC on September 01, 2009

by mc robertson From Chicago Heights, IL on August 28, 2009

by Michele Sommerville From East Peoria, IL on August 27, 2009

by Anonymous From Greensburg, IN on August 26, 2009

They need to tell customers more about the options available to them when they are behind on payments. They take a long time to make decision on helping customers and it just adds stress.

by Gae Meyer From Spokane, WA on August 24, 2009

by Anonymous From Idaho Falls, ID on August 24, 2009

by Norman Sears From New Bern, NC on August 22, 2009

They have not been up front and said yes or no. I don't want to file bankruptcy but I may not have a choice.

by MARK ROCHA From Milford, IN on August 21, 2009

by Daniel Trianni From Watervliet, NY on August 20, 2009

by Anonymous From Chatham, IL on August 19, 2009

by Adrian Davis From Baltimore, MD on August 18, 2009

I've been in my home over ten years and I go through my hardship in 2009 and wells fargo tells me my foreclosure starts after 90 days. I'm not able to send in my modification papers yet because I haven't received my first paycheck from my new job yet and I was told that I may not get the modification because I have a 40 year mortgage.

by Anonymous From New Berlin, WI on August 17, 2009

by Anonymous From West Plains, MO on August 16, 2009

We have been trying to get our house payments lowered and all along for the past three months they would not accepts any money they told us that they were trying to lower our payments that our loan was in review and then after we didn't make the payments my granddaughter called me and told me that it was in the daily quill that my house was being foreclosed on. At the time we had not received any form of letter letting us know they were foreclosing. After I contacted Wells Fargo on a Thursday I then received a certified letter on the following Monday. We thought that there was a certain amount of time they had to give you before you had to be out..They gave us almost two weeks..

by Anonymous From Matteson, IL on August 15, 2009

by barbara clay From Starkville, MS on August 13, 2009

At begining of loan rate was 10 percent at the closing became 12 percent. They also told me I could refinace later but I could not. MISS LEADING

by Anonymous From Natalia, TX on August 12, 2009

by Anonymous From Stone Mountain, GA on August 12, 2009

Wells Fargo Loan Restructuring Program is a joke. I was told my deficit was too high and they could not assist me...duh... isn't that why I need help?

by Anonymous From Glen Burnie, MD on August 11, 2009

For the most part they have been very helpful, but they never sent us any warning that out loan modification didnt go through, next thing we know we are facing foreclosure

by Anonymous From Memphis, TN on August 11, 2009

They have been very helpful trying to help us avoid forclosure so my Father does not want to leave them holding that bag but he just can't continue to pay the mortgage.

by Terry Stahmann From Pollock Pines, CA on August 10, 2009

Very unwilling to work with their customers. Do not value their customers at all.

by Anonymous From Spokane, WA on August 10, 2009

by Anonymous From Covington, GA on August 09, 2009

by Anonymous From Simpsonville, KY on August 08, 2009

by lisa lee From Suwanee, GA on August 04, 2009

by Diana Wise From Greenfield, IN on July 29, 2009

ASC was the servicer and they were horrible, it now is in the hands of a new servicer Marix, the original lender was Lehman Brothers, so its a huge mess now, as to who is the actual mortgage holder. Marix is much better than ASC, who is owned by Wells Fargo

by Michael Mills From Shawnee Mission, KS on July 29, 2009

We have been trying to work with Wells Fargo in good faith with no response.

by Glenda D. Wilson From Southaven, MS on July 27, 2009

When I refinanced 2 or 3 years ago... I was not wanting a high rate loan .. I signed away and I had serious car problems and house repairs

by Anonymous From Wilmington, DE on July 26, 2009

They are unfair and not willing to work with their customers.

by mike morrison From Davis Junction, IL on July 25, 2009

When you need to talk to someone about your problems you allways get the collection dept,and they are sometimes rude,and wont put you thru to any other dept.

by Anonymous From Phoenix, AZ on July 20, 2009

They play to much run around and send you to a different rep all the time. Which they can say yes or no instead of playing phone tag.

by Anonymous From Whitmore Lake, MI on July 20, 2009

by Barnard Simmons From Atlanta, GA on July 18, 2009

by jonathan allison From Haw River, NC on July 17, 2009

by Single Mom DBA Wells Fargo Sucks and hates kids From Carrollton, TX on July 16, 2009

Wells Fargo hates single moms and displaces children. Not one late payment and won't even do my application because I collect employment benefits and have no Qualifying Income. The concept totally contradicts the reasoning for helping homeowners and the FHA's website. No HOPE for single moms with Wells Fargo should your husband leave you after you lose your job. That's cool, I'm highly employable and I will live in the overpriced apartment and budget for luxury items like food and toilet paper which I can't collect food stamps on because I Make to much money to qualify. Momma bears don't like it when you mess with our babies. Wells Fargo rep got mad and chided me for crying because I have no income. Bail this. Take my house and stick it right up your loan calculator.

by John Young From Everett, WA on July 15, 2009

by Angela Jones From Lancaster, TX on July 14, 2009

by tina brooks From Paris, TX on July 14, 2009

by Valerie Carson From Anderson, SC on July 14, 2009

by Leesuhen Nieves From West Haven, CT on July 13, 2009

by mike greene From Milwaukee, WI on July 13, 2009

by Cory Shadid From Duncan, OK on July 10, 2009

by Anonymous From Mobile, AL on July 07, 2009

by heather poole From New Castle, PA on July 04, 2009

by Mark Phillips From Tacoma, WA on July 01, 2009

by William Stoddard From McKinney, TX on June 30, 2009

As expected, they don't care if I keep my home. They only care about their profit. They are unwilling to modify my loan because the loan balance is less than the house is worth. It is more profitable for them to sell my home than modify my loan.

by Fredrick & Lynn Roehl From Anchorage, AK on June 27, 2009

by Tania VanPelt From Hastings, FL on June 26, 2009

They should have payments options available. I have been offered nothing, I have called them many times for assistance....

by Sylvia Bawl From Citrus Ridge, FL on June 25, 2009

by Anonymous From Winston Salem, NC on June 25, 2009

They took credit on my loan that I already had and I was thinking that I was getting a little bit more of a loan but they were borrowing off of my house loan and it was getting higher instead of lower.

by Anonymous From Fallbrook, CA on June 23, 2009

Very poor customer service and accountability.

by Anonymous From Lancaster, TX on June 23, 2009

by Johh Jenkins From Perkasie, PA on June 19, 2009

We had a restoration plan worked out with Wells Fargo and then they said we paid it too soon, not following their payment schedule which was sent after we made our first payment. Since then we have been trying to work with them but keep having to resubmit our financial information and hardship letter while they ignore them and push the foreclosure

by michelle morner From Milliken, CO on June 19, 2009

by Susan Haney From Katy, TX on June 18, 2009

Poor customer service.

by wence rodriguez From Coachella, CA on June 16, 2009

I'm currently trying to help my parents with the mess of ASC bull crap that has been slung in our direction. Wells Fargo has advised my parents over the phone that they will assist us in saving our home. After dealing with ASC and their lies, we are now dealing with A holes from Wells Fargo that told my parents that all they have to do is pay 3,100 dollars by July 1st and the modification will be in effect at a lower monthly rate. Wells Fargo lied to my parents and now they are ready to call in the troops and tell us that we have five days to pay over 4,800 dollars of else. Who are we dealing with here? Who? No one in the call center seems to be alive when you call. They jsut say the same thing over and over again.. PAY THE MONEY OR YOU LOSE YOUR LIFE THAT YOU WORKED FOR! WELLS FARGO can kiss the fattest part of my behind.

by anand Bhardwaj From New River, AZ on June 15, 2009

no comments

by fred shinn From Orlando, FL on June 14, 2009

by maribel claudio From Camden, NJ on June 13, 2009

they wanted me to pay 550.50 on 6/10/09 but my check didn't come on time. They were going to try to help me can you tell me what to do?

by Anonymous From Houston, TX on June 12, 2009

by Bobby Smith From Ozark, MO on June 10, 2009

by Anonymous From Oak Lawn, IL on June 10, 2009

by Anonymous From Collinsville, IL on June 10, 2009

by kevin denton From Ferdinand, IN on June 09, 2009

by Vesna Bashovska From Fort Collins, CO on June 07, 2009

by James Schermerhorn From Ballston Spa, NY on June 04, 2009

by Anonymous From Jefferson City, TN on June 03, 2009

by Anonymous From Ladson, SC on June 02, 2009

Wells Fargo lied to us. When I called and told them I would be late with our payment, they said "no problem, we are willing to work with you," and then they promptly tried to put the home we have been paying on for 7 years into foreclosure. We never did "not" pay, we were just running behind a bit. Our bankruptcy attorney told us "they are sneaky" and that Wells Fargo does NOT really care about us. He said that the people who negotiate with you over the phone are nothing but Call Center workers who do not even have the authority to enforce any verbal agreements. What we should have done was gotten Wells Fargo to send us something in writing to sign stating it was okay for us to work out a "being late" agreement. We simply took them at their word. Also, Wells Fargo charges a $20.00 fee to pay your mortgage over the phone, AND a $35.00 fee for being late. We never thought they would try to foreclose on our home since they only too gladly accepted our late fee. We thought it was a non-issue. It clearly was.

by Sharon McCalebb From Toledo, OH on June 02, 2009

I tried to save the house before it got so far gone, but they would not work with me.

by Anonymous From Sauk City, WI on June 01, 2009

WF sucks!

by Haitham Ghosheh From Kansas City, MO on May 29, 2009

Wells Fargo employees either know absolutely nothing about the process or "lie" to you to get you to say and do things that benefit Wells Fargo. No, I am not generalizing. I am simply stating facts from my experience with their "Customer No Service". Occasionally I spoke with a "nice" person, but now I wonder if these were also "plants" to give the false impression that Wells Fargo has some "Humans" working for them. When we fell behind on our payment, we contacted them and asked for "loan modification". They requested this paper, that paper, this budget and that proof, while promising to "work with us". Next we received a notice from an attorney that the house is up for sale within 30 days. Wells Fargo was going forward with the foreclosure while they were "pretending" to work with us. This went on for 3 months. I no longer believe anything they say. Fool me once, shame on you. Fool me twice, shame on me.

by Anonymous From Windermere, FL on May 27, 2009

by David Pineault From Arlington, VA on May 23, 2009

Is there a rating worse than "BAD"? How about Horrible or Immoral? How about criminal? Company engaged in numerous tactics to deceive me, kept diverting me to other offices and refused to provide me with names and contact information of senior officers in the company. CEO John Stumpf is either unaware of or complicit with these tactics. Either way, he's culpable. Meanwhile, according to Forbes Magazine, Stumpf's total 2008 compensation was $13,782,433.00

by Melanie Julian From Rifle, CO on May 22, 2009

by robin baker From Fresno, CA on May 22, 2009

by Anonymous From Valencia, CA on May 21, 2009

Not willing to offer or even discuss possible alternatives.

by Anonymous From Birmingham, AL on May 19, 2009

by Char Furney From Hartford, SD on May 19, 2009

They were not willing to help

by Anonymous From Pinedale, WY on May 19, 2009

Lied 3 times to us. Strung us out with the hopes of a short sale for 90 days, now starting foreclosure.

by Shane Allen From Whitewright, TX on May 18, 2009

Not willing to work with us, we have three kids and too many bills, but they just seem not to care about anything but making money! And the phone reps are very nasty with me.

by John Stout From Blue Springs, MO on May 16, 2009

by Troy Fry From Forney, TX on May 16, 2009

by shautcey henry From Chillicothe, MO on May 14, 2009

by Lawrence Hudson From Petoskey, MI on May 12, 2009

Don't seem willing to work with us.

by Anonymous From Tygh Valley, OR on May 07, 2009

I had no choice in the mortgage company. My husband is deceased and now I am facing losing my home when I have equity in it that I most certainly don't want to lose.

by deborah goewey From Ashley Falls, MA on May 07, 2009

by Robert Schillio From Henderson, NV on May 06, 2009

by Tanya Niccum From Paoli, OK on May 06, 2009

When i discussed difficulties in making payments previously, I was asked if I could work overtime at work. At the time I could, but a few months later I was not able to. this made it difficult to make my payments and they were unable to assist me until my account was current and with the payment plan they gave me it would be 10 months before they could change anything for me.

by Dawn Shelton From Morganton, NC on May 05, 2009

by Anonymous From Ladson, SC on May 05, 2009

by Jessica Green From Hope, AR on May 02, 2009

i really dont know what to say we have tried too work out a payment plan with them but they said that we dont make enough money and they want us to sell the house.

by Anonymous From Seattle, WA on May 02, 2009

by Morgan Bennett From Saint Petersburg, FL on April 30, 2009

I haven't had to deal with them yet, we'll see...

by Anonymous From Detroit, MI on April 30, 2009

Mainly because they promised a loan Modification & then took it back after agents confirmed that it was okay and completed then kicked back our check. The agents told me that it would not be placed in foreclosure and that they were working out everything not to have homes given back but they owned to many homes already. I believe they main reason they are taking homes back that are FHA mainly because it will be the government that will suffer and repayment will be given to back to them.

by Christine Quinones From Kissimmee, FL on April 30, 2009

When they provided forbearance assistance. They placed me in a worse situation. My mortgage payment went from 1600 a month to 1900+ a month. Between changing jobs and spouse getting ill, they refused to assist in any other way. Including a loan modification. My loan amount went from $213,000 to $220,000 in a matter of months.

by Anonymous From Hampton, GA on April 29, 2009

It would be nice to get a phone call or something - just to let us know that they do care & are willing to work with us on keeping us in our home.

by Pelicia Hall From Jackson, MS on April 29, 2009

by Cynthia Moore From El Segundo, CA on April 29, 2009

by Judith Moretti From North Arlington, NJ on April 28, 2009

by Anonymous From Shawnee Mission, KS on April 28, 2009

good at giving you the run around.

by Valerie Carson From Anderson, SC on April 27, 2009

by ONE.P.O.CUSTOMER From Indian Trail, NC on April 26, 2009

Wells Fargo A.K.A AMERICA'S SEVICING COMPANY ARE NOTHING BUT THIEVES. TRIED TO WORK WITH THEM AFTER LOSING MY JOB.SENT ALL INFO REQUESTED AND WAITED AND WAITED FOR AN ANSWER...THEY RAISED MY PAYMENT AND GAVE ME A FIXED INTEREST RATE. HOW AM I GOING TO PAY A HIGHER PAYMENT,WHEN I WAS HAVING DIFFICULY PAYING THE LOWER PAYMENT. ALSO, I HAD TO MAKE DECISION IN 5 DAYS AFTER WAITING MONTHS FOR THEM TO DECIDE. THIS COMPANY AND THERE OTHER COMPANIES ARE NOTHING MORE THAN LEGALIZED CROOKS.FOR AS I AM ALIVE ON THIS PLANET I WILL NEVER DO BUSINESS WITH THESE PEOPLE EVER!!!!!!!

by Susan Byrd From Leander, TX on April 24, 2009

by Allen Wynn From Richardson, TX on April 24, 2009

by Eric Heigl From Warren, MI on April 22, 2009

by Anonymous From Powder Springs, GA on April 22, 2009

VERY NASTY TO WORK WITH. UNWILLING TO HELP. I WAS VERY HONEST WITH THEM ABOUT MY FINANCES & THEY GOT MADDER. WITH THE WAY THE ECONOMY IS, YOU WOULD THEY WOULD BE WILLING TO WORK WITH YOU.

by Greg Bennett From Sugar Land, TX on April 22, 2009

by kerria kinchen From Greenville, TX on April 21, 2009

by Michelle Brittain From Hastings, NE on April 19, 2009

by Anonymous From East Peoria, IL on April 18, 2009

by John Lopez From Del Valle, TX on April 18, 2009

Recently Wells Fargo had lost records concerning five of our mortgage payments. Unfortunately my wife paid with money orders and lost the receipts so we could not prove the payments had been made.

by michael caylor From Rochester, WA on April 17, 2009

by timothy wickline From Orient, OH on April 16, 2009

by Anonymous From Mcdonough, GA on April 15, 2009

I have had to make lump sum payments to catch up and they held these and applied them towards the principal instead of the monthly payments. They now claim I am 6 months behind and will no longer accept the monthly payment,only the total amount due.

by Anonymous From Albuquerque, NM on April 15, 2009

since the only individuals I have spoken to regarding any help with my current situation are customer care agents who seemed to be glazed over not really knowing how to answer any of my questions because they have not been properly trained. It is extremly frustrating of course I know it is not the CC reps fault the fault lies with the company but getting the company to accept responsibility will never happen

by Anonymous From Mount Wolf, PA on April 14, 2009

thus far no problems with this company. prayerfully they will approve the loan modification

by Charlena Parks From Columbus, OH on April 13, 2009

by Joe From Stafford, VA on April 13, 2009

My payment went up. I have been trying to do a modification since Oct. 2008, but I continue getting the run around. I fax all supporting docs but they seem to get lost. They tell me not to pay for the comming month due to the mod then I call again and was told I did not qualify. I called and ask for my statement for the month and 3 days before the due date I have not recieved it. They continue asking for docs for a short sale. @#$%^ They suck

by Gail Morgan From Marshall, MI on April 08, 2009

by joyce bradford From Alto, GA on April 08, 2009

by Anonymous From Plymouth, MA on April 07, 2009

by Phyllis Haas From Holiday, FL on April 06, 2009

by JUAN J. GUTIERREZ From Parlier, CA on April 05, 2009

by Anonymous From Lubbock, TX on April 04, 2009

by Anonymous From Seneca, SC on April 01, 2009

by Thomas Hendricks From Menomonie, WI on April 01, 2009

Treats you terribly! Acts like you are the worst people in the world. Starts off friendly and helpful, then turns on you. Also they give you the run-around and you go through person after person!!! Either the one you were working with got a "promotion" or they are "in a different department" or "no longer with the company"!! This sucks because then you have to start all over!! Terrible bank!!!!!!!!!!!

by Jennifer Newcombe From Kirkland, WA on March 31, 2009

by Edward Ruebensam From Minooka, IL on March 31, 2009

I tried to modify my loan through them but the want $19,000 before they will look at my application again. They used my February 2009 mortgage toward this package.

by Richard Dailey From Princess Anne, MD on March 31, 2009

At first they were very helpful in wanting to work with me. I gave them everything they needed for information on saving the home. But after careful review they decided in favor of starting foreclosure or for me to liquidate the loan. She was very short tempered and didn't seem to want to help me in any way. It was like i was being a nuisance...I will do whatever it takes to save my house!

by cheryl estes From Haysville, KS on March 31, 2009

gave me the run around unwilling to work with us in our situation

by Anonymous From Virginia Beach, VA on March 31, 2009

by Anonymous From Woodbridge, VA on March 30, 2009

Not helpful, constantly given the run around and offer not solid resolution when errors are proven to them in writing.

by sheila From Rensselaer, IN on March 29, 2009

i tried to fax them papers that they requested, everytime they said they didnt get them, well they give us the wrong numbers evertime i talked to them. This is suppose to be HOPE NOW right. Hope in one hand and you no what with the other. I will never due business with this so called bunch ever again. If california can make these companies accept payments why cant Indiana and all other states?

by Anonymous From Conyers, GA on March 27, 2009

When trying to talk with them they were not very helpful and very unprofessional.

by Anonymous From Conyers, GA on March 27, 2009

by angela correa From North Wales, PA on March 27, 2009

by Anonymous From Apple Valley, CA on March 26, 2009

by JUAN JOSE GUTIERREZ From Parlier, CA on March 25, 2009

POR FAVOR AYUDENOS A SALVAR NUESTRA CASA. GRACIAS

by Anonymous From Parlier, CA on March 25, 2009

El credito se a puesto haci por la falta de pagos que no hemos hecho, esto se ve reflejado en las tarjetas de credito, que han reducido los creditos. Esto tambien gracias a la financiera.

by Richard esparza From Romeoville, IL on March 25, 2009

by Anonymous From Frisco, TX on March 25, 2009

by Ray Kinee From Magnolia, NJ on March 23, 2009

by Donna Webber From Lawton, OK on March 23, 2009

by William Saucke From Sierra Vista, AZ on March 21, 2009

I hope you can help us. Thank you.

by John Cannizzaro From Mahopac, NY on March 21, 2009

They don't send letters or call to try and see if there is a problem or even try to help people, they just send their lawyers after you and want to take your house away.

by lisa buffo From Streamwood, IL on March 20, 2009

they say they're there to help, but after 4 attemps to a modification,they say they never got the paperwork and now i've been served with a summons for the forclosure.6 months i've been trying to save my home, do they have a bunch of unschooled idiots working for them? i'm at my witts end with these people!!!! never again.....

by Nicole Carter From Columbus, OH on March 20, 2009

I have paid my mortgage with Wells Fargo for two solid years and was never late. When my rate ajusted my mortgage payment went from 1400.00 to 2200.00. I have been fighting with them for 2 years now and they are very unwilling to help. So I am now having to do a short sale just to protect my credit some. I even have both of my cars financed with Wells. As soon as I can I will be refinancing my cars with my bank and I will NEVER do business with Wells Fargo again.

by Nicole Carter From Columbus, OH on March 20, 2009

by John or Melanie Cannizzaro From Mahopac, NY on March 19, 2009

They don't want to work with people to help them.

by Anonymous From Houston, TX on March 19, 2009

by Anonymous From Williston, SC on March 19, 2009

by jackie ifft-Matisek From Pacifica, CA on March 19, 2009

Wells Fargo uses scare tactics, uses diverting tactics when calling or faxing. Does not call the consumer, or send an email or a letter when there was a problem. I was told they could not read the income and expense sheet we sent. And had already determined we did not qualify. But in fact we do. They created the problem on there own being selfish and negligent. In the past my brother had done credit reorganization and was paying those credit companies. A year later he got a loan with Wells Fargo because he had CD in his Wells Fargo account, thus the bank gave him a loan based upon his savings account. Then 1/2 year later they saw that he had reorganized his credit cards, years in advance of getting the Wells Fargo. When they saw that he had been paying for several years on his reorganized credit, Wells Fargo emptied all his money from his checking and savings account and his checks began to bounce. He later contacted an attorney it took him 3-4 months before he got all his money back from Wells Fargo because they did illegal dealings. He was not notified prior to the money being taken from his savings account. That was illegal. Watch out for that bank, they do not inform the client prior to causing the problem, and the problem gets bigger and bigger. Therefore, I myself had to stop the foreclosure that never was to happen. Oh darn, they will now hear from my attorney and they will then pay the attorney fees for this notorious failure and they will also correct my credit score. I hope this never happens to others. I will now close my Wells Fargo account and never do my business with them. I have found another bank last year and developing my roots, then I will close Wells Fargo,

by Anonymous From Saint Helen, MI on March 18, 2009

by Steven Willnecker From San Ramon, CA on March 18, 2009

Last refinance took forever we started to wonder what was going on I now realize they were working every angle not necessarily in my best interest no doc inflated value of property interest only loans should never have been written like this shame on them as much as there has to be mutual responsibility

by ANNE STRICKLIN From York, SC on March 17, 2009

by joaquin acfalle From Phoenix, AZ on March 17, 2009

by Linda Sherman From Leesburg, VA on March 16, 2009

by ryann mccafferty From Lincoln, ME on March 16, 2009

by Felipe Mendoza From San Antonio, TX on March 15, 2009

by Joyce Zellner From Ellenwood, GA on March 13, 2009

by Anonymous From Chandler, AZ on March 10, 2009

by Dana Jones From Snellville, GA on March 09, 2009

Wells Fargo has been string us alone with potentail modification programs for the last few months. We have submitted finacial worksheets to them seaveral times. They have fell to notify us of their decisions. We were informed after numerous calls to thier consulors that our home is in forclosure. Their communications with home owners are very poor. There has been no phone calls made to us.

by Anonymous From Indianapolis, IN on March 08, 2009

by Phillip & Tina Giordano From Garland, TX on March 06, 2009

by rick sherman From Panama City Beach, FL on March 06, 2009

by Anonymous From Davison, MI on March 04, 2009

by Carlene Randolph From Owings Mills, MD on March 04, 2009

by Danny Hebert From Charlotte, NC on March 03, 2009

by wayne gondal From Etters, PA on February 28, 2009

by Anonymous From Wylie, TX on February 27, 2009

by Anonymous From Buffalo, NY on February 27, 2009

by sean maher From Toccoa, GA on February 26, 2009

by Anonymous From Woodbury, NY on February 23, 2009

by brandon mccoy From Lewisville, TX on February 22, 2009

by GREG WALKER From Fort Wayne, IN on February 21, 2009

by tom wright From Loganville, GA on February 20, 2009

by connie canfield From Wilkes Barre, PA on February 19, 2009

by Anonymous From Tupelo, MS on February 19, 2009

Wells Fargo has changed my interest rates so many times and my payment cost ....they carenot about their customers.

by LATRICIA BURNS From Huntington, WV on February 16, 2009

by Cathy Kirby From Greensboro, NC on February 13, 2009

i requested several times and was on the phone for a lengthy period of time to get to the right depatment to help me. Then they said they could to find out they would not even modify my high 10.375% intrest rate arm loan. I have 2 kids and this increase is going to cause finacial streess.

by Scott Russom From Ballwin, MO on February 13, 2009

Wells Fargo sucks. Always has, always will.

by Westers Ken From Syracuse, NY on February 10, 2009

by Anonymous From Hardeeville, SC on February 10, 2009

by Anonymous From Palm Harbor, FL on February 09, 2009

by MN From Saint Francis, MN on February 09, 2009

They make you think they are going to help you, they put you on a piliminary plan, of an increased payment for three months,once your done paying the high 3 months of paymnets then they tell you they will take the ramainder and put it back into the laon, and your interest rate will stay the same, they say it will take aboout 45 days for the paperwork to be sent out, durring this time they tell you not to make any payments, and for you to keep calling back every 2 weeks to check the status. They drag this out for 4-5 months making you even more behind because whiel they are "working with the investors" more house payments are due,cuz it takes so dang long and they wont accept any payments drom you,As they put it "it will interfer with the process, and the investors are aware that you are not making payments',per there request' Once your approved for a loan mod, your so far behind, and they present you with crazy terms, for them to make money off you!! So now you either have to agree to the crazy terms, or they are sending you into foreclosure!!! Dont do it people it is some sort of scam!! They dont care anymore, they got bailed out!! DONT TRUST THEM

by MN From Anoka, MN on February 09, 2009

I was 3 months behind they put me on a loan mod that raised my payment from 1666.00 to 3,000 for three months then after that they said I still had a past due balance of 7,000 they said since I mad teh 3,000 payments for the 3 months that I now qualified for a real loan modification, they told me they would work with the investors and the 7,000 would be rolled to the back of the poan and my payment would only go up 75-250. They told me not to make any payments, just wait for the laon mod papers to come to me, it took 5 Months for them to send out teh papers, and durring those 5 months they told me not to make any payments-they would be returned to me because I had a 7,000 past due balance, so each month I kept calling and they kept saying call back in 2 weeks. At the end when the investors finally agreed my past due balance was 19,000!!! They wanted to raise my payment from 1666 to 3500 till 2010!!!! I called back and said you were teh ones telling me not to pay!! They said my only option was to sign the papers and get them back as soon as possible, if I disagreed they would send me to forclosure!!! They thought they were going to get me when i was done, I told them tehy were nuts if they thought I would pay 3500.00 till 2019 to roll in the 18,000 past due, do the math they would be making a killing off me. I was lucky enought to get the cash together and pay them, I think they thought they had me but I am the one laughing now, they are a JOKE!! Dont think they will will work with you, they dont care now they got bailed out, they want to forclose on houses that have a lot of equity, they figured "we will jack teh payments up, they will pay down the balcance even more, and eventually they wont beable to keep up with the hefty payment and we will get the house!! WRONG WELLS FARGO!!

by Floyd Kraemer From Stoughton, WI on February 08, 2009

I THINK they would help me if they could. After reading some comments, I am unsure.

by bennie dorsey From Philadelphia, PA on February 08, 2009

by Anonymous From Abbotsford, WI on February 07, 2009

by Anonymous From Baraboo, WI on February 06, 2009

by Eugene Collins From Orange Beach, AL on February 06, 2009

defaulted on mortgage & insurance Jan & Feb

by Anonymous From Minooka, IL on February 05, 2009

been in contact with them since October 2008 no help

by Anonymous From Stillman Valley, IL on February 01, 2009

they are terrible to work with

by Robert Sapp From Fort Worth, TX on January 31, 2009

by Anonymous From Leander, TX on January 30, 2009

by Adrian Cornwall From Jacksonville, FL on January 29, 2009

by Anne From Modesto, CA on January 25, 2009

Trying to do the right thing, but wells fargo denied our short sale saying we made too much money. However, I will be loosing my job in March and my husband will be loseing income also. Trying to stay ahead of the game, but they don't want to listen too that, they said we could afford payment so 50% of our gross income. We had a great offer on a short sale, and they blew it. Now what do we do?

by Anonymous From Cocoa, FL on January 24, 2009

by Brian Rozwadowski` From Charlotte, NC on January 24, 2009

by Anonymous From Mount Morris, NY on January 23, 2009

by Judy Foster From Sicklerville, NJ on January 23, 2009

by Jeanette Tovar From Rhome, TX on January 21, 2009

I have talked to some of the rudest people in Loss Mitigations...no feeling....no empathy....no trying to really help you....they just try to get rid of you and do the same to the next customer calling in...what a shame ....with all those billions that my tax dollers gave them to help THEM...you would think they would use that money to help their customers....sad sad situation

by TIFFANY SUMMERS From Greensboro, NC on January 21, 2009

My home going into foreclosure is not with me being behind in mortage I have always been on time with mortage. It is my homeowners assocation

by Anonymous From Preston, MD on January 21, 2009

by Jennifer Ramos From North Las Vegas, NV on January 19, 2009

by MARION OLIVER From Sumner, GA on January 17, 2009

by Anonymous From Pomona, CA on January 14, 2009

by Avery Gibbs From Murrieta, CA on January 14, 2009

by victoria mauck From Pahala, HI on January 13, 2009

by GUADALUPE MATOS From Chicago, IL on January 13, 2009

WHEN YOU CALL FOR REPAYMENT PLAN YOUR MORTGAGE IS HIGHER (HOW DOES THAT HELP YOUR SITUATION? WHEN I CALLED IN THE PAST FOR A MODIFICATION THEY SAID I DIDN'T QUALIFY? NOT ENOUGH INCOME ( HELLO THATS WHY I NEED HELP?

by Anonymous From West Palm Beach, FL on January 12, 2009

I have previously contacted Wells Fargo about lowering the loan interest and/or lowering the mortgage debt. They were unwilling to help.

by debbie heydman From Shawnee Mission, KS on January 12, 2009

by Margarita Bobich From Alpharetta, GA on January 12, 2009

by Wendy Sparks From Hilliard, OH on January 12, 2009

by Anonymous From Lagrange, IN on January 11, 2009

by debra baker From Inola, OK on January 11, 2009

by Anna Lukscheider From Huntingdon Valley, PA on January 09, 2009

by Anonymous From Lake Elsinore, CA on January 08, 2009

by chrisdin dier From Cohoes, NY on January 08, 2009

by Anonymous From Casa Grande, AZ on January 08, 2009

by Edith McCarthy From Sacramento, CA on January 07, 2009

wells fargo mortgage is the worst! i tried to negotiate with them honestly and in good faith. they have been dishonest, unethical and immoral in their dealings. they proposed a loan modification (that was really not a modification at all) that required an immediate "down payment," which I paid then they reneged on their promise to work with me. I have had a stroke, which I told them, and their actions have made my health problems worse!

by Shirley Gage From Farmersville, TX on January 07, 2009

by Anonymous From Port Charlotte, FL on January 06, 2009

When we refinanced, the mortgage company promised us a viable rate, and told us not to pay our then current mortgage company, and when it was too late and we had to go forward and sign the papers, it was alreay to late and we were stuck with a higher interest rate and payment than we had expected. This led us down the path of not being able to make ends meet financially.

by Murray Williams From Sugar Land, TX on January 05, 2009

by Anonymous From Decatur, MI on January 05, 2009

They just don't seem willing to work with me not matter what.

by greg dauster From Newark, OH on January 05, 2009

wells fargo told me not to make any mortgage payment, and then sent foreclosure papers. I have paid them large payments and they say it is going into an account of their's. Their agents by and large are rude and loose any and all papers I fax them through my bank.

by Gloria Tupper From Ocean Park, WA on January 05, 2009

by Maranda Ferrell From Columbus, OH on January 04, 2009

by Anonymous From Rowlett, TX on January 04, 2009

by Anonymous From Cohutta, GA on January 01, 2009

by Jesus Wilson From Albert Lea, MN on December 31, 2008

by Anonymous From Mobile, AL on December 31, 2008

by Philip peters From Roseville, CA on December 30, 2008

Thay told me thay would modify my loan but send a letter back with one sentence stating sorry but the investor is no willing to modify your mortgage at this time even thought HOpe told me I qualified based on our financial sitaution and my disability.

by STUART TOMLINSON From Diamondhead, MS on December 30, 2008

by Lynn Toves From Dacula, GA on December 30, 2008

by Patrick Gunnell From Kerens, TX on December 29, 2008

They try to find ways to help.

by Anonymous From Kissimmee, FL on December 29, 2008

by Anonymous From Kissimmee, FL on December 29, 2008

by Anonymous From Kissimmee, FL on December 29, 2008

by Anonymous From Crosby, TX on December 29, 2008

by Anonymous From West Hills, CA on December 27, 2008

The origination process was simple, easy and professional. as long as you have the money, you are a good client. but as soon as we fell on hard times, i felt that they were no longer regarding us as humans in dire need, but rather just an account that was past due. they are not willing to help us modify our loan... not even as much as to just pay interest for a couple years while we straighten everything out. at this point i feel that they do not want to help people stay in their homes....it saddens us a great deal.

by Annabelle Hanshaw From Sterling Heights, MI on December 26, 2008

by William davis From Cushing, TX on December 25, 2008

by Anonymous From Schenectady, NY on December 24, 2008

by Barry Holland From Hurlock, MD on December 22, 2008

Unwilling to assist when you are at your worst

by michael cottrell From Pensacola, FL on December 18, 2008

by Anonymous From San Diego, CA on December 18, 2008

by Anonymous From Columbus, GA on December 18, 2008

by Mariola Doran From Front Royal, VA on December 16, 2008

by carmen wyrick From Miami, OK on December 15, 2008

will not talk to me . they keep switching me around and then finally tell me to call back .

by james ohlenburger From Hinckley, MN on December 15, 2008

by Jodi Harrington From Guyton, GA on December 14, 2008

by rashmi patel From Rutledge, GA on December 13, 2008

by Anonymous From Walled Lake, MI on December 13, 2008

they do what they have to by law, but also do what they can by law. support there is not great.

by Anonymous From Brick, NJ on December 13, 2008

I have tried to have the back mortgage payments attached to the end of my mortgage and pay the current payment but they increase the payment so it is not affordable.

by Anonymous From Rincon, GA on December 13, 2008

by Anonymous From Drums, PA on December 12, 2008

by Rebecca Foughty From Millfield, OH on December 12, 2008

I enclosed this information in my other info to you. I feel they are very bad as far as tormenting people to death EVERYDAY, 7 DAYS a WEEK!!

by Nathaniel Harper From Sandy, TX on December 11, 2008

they send one direction thats not clear..

by Michelle Hayew From Milwaukee, WI on December 10, 2008

the procedure in which informaton is being collected and relayed back is horrible even though there are criterias they are not being followed and people need are not being met.

by Anonymous From Saint Cloud, FL on December 10, 2008

I did a payment plan with them to catch up and I end up paying more to repay them than my actual mortgage payment.

by Anonymous From Edgewood, MD on December 09, 2008

by penny langston From Cedar Creek, TX on December 07, 2008

they are willing to work with me but tight now i over my head with bills i can't pay

by Anonymous From Coeur D Alene, ID on December 04, 2008

I have tried to get help with them. They are completely unwilling to help in any way. However during the time we got the loan they were the best option with the lowest interest rate.

by Sana Ziskin From Staten Island, NY on December 04, 2008

by devlin moore From Jamaica, NY on December 04, 2008

poor cant get decent help or a person who wants to help. i started with wells fargo home mortgage and switched to there finacal part of the company worse thing i have ever done!!! no help just want there money avoid if you can. havent been happy with them since i got them been trying to get away from them for more then 6 months.

by Anonymous From Conroe, TX on December 03, 2008

by Anonymous From Upper Darby, PA on December 03, 2008

by Anonymous From Hayward, WI on December 02, 2008

by Larry Sieden From Rego Park, NY on December 02, 2008

by DARRELL DEVPR From Sorrento, FL on December 02, 2008

by Patricia Siers From Williamsburg, VA on December 02, 2008

We love our home and are greatful for Wells Fargo's options. Due to our FHA status resources led me to another great resource.

by James Fish From McGraw, NY on December 01, 2008

by James Klinger From Westerville, OH on November 30, 2008

HORRIBLE customer service. When calling 10 times, you get 10 different answers!

by christi hillman From Kankakee, IL on November 29, 2008

by TOMEKA SMITH From Pikeville, NC on November 28, 2008

by kenneth montgomery From Richmond, TX on November 28, 2008

by Anonymous From Douglasville, GA on November 26, 2008

by Yvonne Sanford From Stockbridge, GA on November 25, 2008

by angela dunlap From Crawfordville, FL on November 24, 2008

by Anonymous From Staten Island, NY on November 24, 2008

by Sushil Amin From Boston, MA on November 24, 2008

by Peter Anderson From Old Orchard Beach, ME on November 22, 2008

by Allan Evangelista From Hermitage, PA on November 21, 2008

by Anonymous From Tacoma, WA on November 20, 2008

by Gordon Cody From Alpharetta, GA on November 20, 2008

by Anonymous From Kapolei, HI on November 18, 2008

They would not work with me to try to save my home...and I tried very hard for months

by JOHN HOWE From Austin, MN on November 18, 2008

by Sarah Katherine Edwards From Pomona, CA on November 18, 2008

by Deb Neeley From Logansport, IN on November 18, 2008

Say they will work with you then they don't!

by Ronald Feiner From Bensalem, PA on November 17, 2008

by JAMES SMITH From Millington, TN on November 17, 2008

by Sarah Reuter From Denver, IA on November 17, 2008

by MS From Pompton Lakes, NJ on November 16, 2008

by Tomoko Mantas From Orlando, FL on November 13, 2008

by Brian Stanley From Wolfforth, TX on November 13, 2008

unwell to help me in anyway to stay in my home, through hard times of losing both parents and unable to work to take care of them in their last few days. Very rude people on the phone and don't care if you have a home or not

by Anonymous From Terre Haute, IN on November 12, 2008

by Angela Hernandez From Amarillo, TX on November 11, 2008

by Melanie Frazier From Round Rock, TX on November 10, 2008

by Leslie Cohen From Fair Haven, NJ on November 10, 2008

by Barbara Yodice From Brick, NJ on November 10, 2008

by B.L. LATHROP From Roanoke, TX on November 10, 2008

by jose colon From Philadelphia, PA on November 09, 2008

by yolanda ortiz From Milwaukee, WI on November 09, 2008

by Brenda Carias From Fredericksburg, VA on November 08, 2008

I was asked to write and submit a letter of hardship and to include monthly expenses. I explained the expenses and was told that I could not be assisted with a workable plan.

by carrie luczak From Morriston, FL on November 05, 2008

I have also had my home under contract of sale, twice in the past year, but my lender would not provide me with a correct pay off, or itemized receipt of this added on 18,000.00, so neither contract went through to sale, I have reguested payoff and receipt numerous times.

by dan demonte From Huntington, NY on November 05, 2008

just frustrated with current events

by dan demonte From Huntington, NY on November 05, 2008

just frustrated with current events

by Dezirae Costillo From Denver, CO on November 03, 2008

by rudy castro From Goodyear, AZ on November 03, 2008

by Shannon Wooddell From Las Vegas, NV on November 03, 2008

by Hayley Wheeler From Groton, NY on November 03, 2008

Starting with the purchase of my home, I was told I would receive a fixed rate then was rushed to sign the papers and ended up with a variable rate. My mortgage has gone up almost $200/month since purchased in 2002. Then when I had to change my employment and my husband was laid off, I got the run around when seeking help to adjust my payments, being told they couldn't help me because our debt outweighed our income. Why do they think we were asking for help? We finally broke down and asked our church to help us make a large enstalment payment for a forbearance agreement with the morgage company in August. We having been making our scheduled payments since. I noticed that our October payment hadn't cleared the bank yet and called to find out what happened. The very harsh woman on the other end of the phone told me that our payment was late getting to their office due to a delay in mail, so our agreement was null and void. I asked her what I could do, she told me there was nothing that could be done.

by Anonymous From Pensacola, FL on November 01, 2008

Wells Fargo have been very patient with us . The last full payment was made in August of this year. I talked to a representative on Friday and he told me that wells fargo could foreclose at any time. So, I feel like they are being patient with me.

by Jordan Yoder From Garland, TX on November 01, 2008

by Anonymous From Ocala, FL on October 31, 2008

by Terry Reese From New Haven, CT on October 31, 2008

by Iliana Mendoza From El Paso, TX on October 30, 2008

by Lauri Potter From Monroe, OR on October 28, 2008

by Norma Hernandez From Joplin, MO on October 27, 2008

by Linda Prouse From Paris, IL on October 27, 2008

RUDE

by patrick cavanaugh From Neptune, NJ on October 27, 2008

by DAVID FITZPATRICK From Florence, SC on October 27, 2008

by Sonja Perry From Buffalo, NY on October 27, 2008

by Anonymous From Toledo, OH on October 26, 2008

My experience has not been good thus far. I was given a repayment agreement that I could never meet.

by Scott Steinheiser From Martinez, CA on October 25, 2008

We are paying too much interest rate, and we have excellent credit, so they should be working with us as our account is in Great Standing!

by Robert Barbour From North Port, FL on October 25, 2008

by Melonee Montano From Bayfield, WI on October 25, 2008

The entire time I have had the loan even from applying for it I have received different answers of what is expected. Their departments do not communicate from each other. For example I started a short sale application and decided to rent the home. They stated if I rent the home I could set up payments to take care of the past due balance in the meantime make regular monthly payments. I received a letter stating my app for short sale was closed per my request and things were back on track. Then I received a letter stating that they started foreclosure.

by Robert Damaro From Carlsbad, CA on October 23, 2008

Wells Fargo doesn't seem to really look at the info provided.

by Anonymous From Saginaw, MI on October 23, 2008

by Anonymous From Saginaw, MI on October 23, 2008

by Anonymous From High Ridge, MO on October 23, 2008

by Barbara From Detroit, MI on October 22, 2008

In the last months of 2006, me and the gentlemen from a company that try to help you save your house tried to contact this company and to no avail time went by and the only contact that we got was from their lawyer demanding that I pay the whole $87,000 that was owed on the loan. They wanted a balloon payment of which I could not afford. They took me to landlord tenant court in December of 2007 and I had to be out January 18, 2008. Mice got under the siding on the house into the roof and the basement had flooded and I had to get that fixed. They would not contact me so I ended up moving out of the house. I hear the crooks in Detroit has stole everything off of the house and what was left in the house. They are not a good company and I reccomend that who ever have them to get rid of them. The company that refinanced my home was Fremont Mortgage company and the guy that did my loan knew what he doing when he came to my house late for me to sign papers. He knew that I would not have the time to read those papers even though he said to read them. It was a variable rate and not a fixed rate of which a good agent would have done being that I was a single mother and the only one paying that mortgage. So, I rate them 0.

by darrin watkins From Pontiac, MI on October 21, 2008

was given loan plan in july they sold my home in may

by Benjamin Newton From Willis, TX on October 21, 2008

by Cheryl Harris From North Augusta, SC on October 20, 2008

Never able to speak w/the same person;not allowed to speak w/my Wells Fargo negotiator(he called once,last week;gave me the wrong ph.no.to call&ask questions)

by Anonymous From Fort Worth, TX on October 20, 2008

by Alan Yermal From Dunnellon, FL on October 20, 2008

Wells Fargo has done alot to help me. They have gone a long way in helping me and understanding just how my medical problems affect my ability to pay.

by Tanacia McLean From Virginia Beach, VA on October 17, 2008

by Claudia Lilley From Rio Rico, AZ on October 17, 2008

I can't complain because they have been very patient with us even though we have defaulted in payment. I have dealt with several nice representitives but sometimes I do feel that the hlep I will recieve will depend on the mood the rep. is in. Unfortuantly, the last one I spoke to was in no mood to help me. Thanks

by Sonja Maae From Waipahu, HI on October 17, 2008

by connie tambini From Parkville, MD on October 17, 2008

by Anonymous From Evansville, WI on October 16, 2008

Called to see if they would work with us when my husband lost his job in May 2008,at that time we were current and they said to call back on the15th of the month and see what they could do then.The woman we spoke to on the 15th was rude! She told my husband there was nothing they could do that we need to decrease our monthly expenses and increase our income!Really it is not like we are unaware of our situation, my husbands unemployment check and my paycheck only go so far that is why we were asking for them to work with us she told him, well sir you could let your house go into foreclosure! I am pretty sure that is what we are trying to avoid by calling and asking them to work with us.I have disliked Wells Fargo from the very start, but REALLY dislike them after this. We have had them for the past 6 years for our mortgage company,but are kind of stuck now.

by Anonymous From Gastonia, NC on October 16, 2008

by Jeri Cooper From Strawberry Point, IA on October 14, 2008

Problem is that I end up talking to different person each time to arrange payment and get told different things. They claim not to receive letters by regular mail, and only acknowledge receipt when I remind them I sent certified mail and have proof of delivery. Not helpful and get too many calls from collectors at bank who cannot tell me status of negotiations. Claim not to know what is going on with Loss Mitigation dept. Sometimes I get a nice agent, most times get a very rude one. Have been hung up on twice. Once told them I will record calls to ensure no more misunderstandings and was told they cannot talk to me in that case.

by Rosa luster From Lima, OH on October 14, 2008

the people that call you mainly the men talk nasty to you. they choose to raise your house note when ever they please.

by Connie Dofermire From Star Tannery, VA on October 13, 2008

by Anonymous From Florence, SC on October 13, 2008

Wells Fargo has helped us in the past however, they do not communicate with each other across the hallways. They call then we tell them what's going on and we have to tell them where to look on the computer to see that. They need to post a notation in the file each time a call is made in or out on the account to show what's going on!!!

by Anonymous From North Augusta, SC on October 13, 2008

by Frank Scott From Lithia Springs, GA on October 09, 2008

by BRANDY WEYMER From San Antonio, TX on October 06, 2008

Constantly mislead and lied to. My mortgage was sold to them. I didn't pick them!

by Anonymous From Wurtsboro, NY on October 03, 2008

only had one conservation with W F customer service--they mailed the bills to the wrong ad and my first papers did not list W F as my mtg carrier so there was much consfusion and they were not helpful they were actually extremely rude and treated me like a pice of __________

by Rose McCain From Bloomington, IL on October 02, 2008

After my son's death this company just took money never applied payments and always kept us in the arreage never would work with me when I called and now they are forcing us into foreclouse.

by Anonymous From Sacramento, CA on October 01, 2008

by Anonymous From Rochester, NH on September 30, 2008

No problems! The spcialists we have worked with over the past 13 years have been helpful, knowledgeable and available.

by Anonymous From Sumter, SC on September 30, 2008

they have been very understanding and as helpful as possible, but I don't think there is much more we can do.

by Amy VanAtta From Findlay, OH on September 30, 2008

by Anonymous From Dallas, TX on September 30, 2008

by Clifford & Linda Greenhow From Byron, IL on September 30, 2008

he very first time I missed a payment tried to work with them and they would not accept anything but in full and I could not do thaa. they kept me hanging by telling me that they could not work out anything for usat that time bt t resend iformation. For 5 months they kept telling us to send in information as to what happened and our income until it was finally to late.

by Anonymous From Surprise, AZ on September 29, 2008

by Sarah Katherine Edwards From Pomona, CA on September 29, 2008

by Anonymous From Altoona, PA on September 29, 2008

one person will tell u one thing another will tell u something else. make sure u write their names down.

by Anonymous From Zanesville, OH on September 29, 2008

Every time you talk with them it's a differnt story. No one has the same answers and they never know what the person you talke to before said. Customer service there is a joke. They do not want to help. They just want to make you homeless.

by Anonymous From Johnsonville, SC on September 29, 2008

Not helpfull. Service employees are heartless

by Jo Anne Osborn From Foresthill, CA on September 28, 2008

have not had to deal with them yet, but I am sure it will not be amiacable.

by Kathy Ipock From Grifton, NC on September 27, 2008

by Derrick Turner From Flowery Branch, GA on September 26, 2008

by Anonymous From Camden, NJ on September 25, 2008

by S. Rene Poole From Shawnee Mission, KS on September 25, 2008

not helpful at all. called my job after I told them not to call me there.

by Anonymous From Orange Park, FL on September 24, 2008

Customer service staff rude, not willing to work out a reasonable pymt plan, non caring

by Karl Rostron From Ephraim, UT on September 24, 2008

by james noah From Weatherford, TX on September 22, 2008

by JEFFREY SCHULTZ From Cordova, MD on September 22, 2008

by Terence Sullivan From Reno, NV on September 22, 2008

very confusing process with multiple letters, different phone numbers, and different answers each time I called. Additionally, the second mortgage, with the same company, is handled separately!

by adrian law From Houston, TX on September 22, 2008

by Linda From Van Wert, OH on September 21, 2008

I took them to court twice and won both times. They post payments late to try to generate late fees, put payments in "suspense" without telling you. I discovered in papers the court ordered them to produce they had nearly 3 years of payments held in a "suspense" account. They were ordered to post the payments to the original date paid. It has been 16 months since the court order and still waiting. So I will probably be taking them back to court.

by Linda From Van Wert, OH on September 21, 2008

I took them to court twice and won both times. They post payments late to try to generate late fees, put payments in "suspense" without telling you. I discovered in papers the court ordered them to produce they had nearly 3 years of payments held in a "suspense" account. They were ordered to post the payments to the original date paid. It has been 16 months since the court order and still waiting. So I will probably be taking them back to court.

by MICHELLE H From Decatur, GA on September 21, 2008

I AM BEHIND 3 MONTHS BECAUSE I DID NOT PAY MORTGAGE FOR 3 MONTHS (OUT OF WORK). THEY TRIED TO HELP AND NOW I AM 6 MONTHS BEHIND, BECAUSE OF THEIR MODIFICATION PLAN. (PAID LOWER PAYMENT FOR 3 MONTHS) WILL NOT ADMIT THAT THEY HURT ME MORE THAN HELPED. THEY LET A CSR HANDLE MY CASE, (WHO SCREWED ME) INSTEAD OF SOMEONE IN LOSS MITIGATION.

by Brittany Hill From Dacula, GA on September 21, 2008

by Roxane Thomas From Newark, DE on September 17, 2008

by Anonymous From Troy, OH on September 16, 2008

LIKES TO SCREW YOU AROUND ON DATES OF WHEN PAYMENTS ARE DUE ONCE YOU HAVE SET UP ARANGMENTS. NOT WILLING TO WORK WITH YOU.

by donteay jones From Chesapeake, VA on September 16, 2008

Customer service people not willing to help. Very unwilling to workout anything.

by Anonymous From Venus, TX on September 16, 2008

by Brenda Naughton From Newnan, GA on September 15, 2008

gouging rates going up and up! Customer service people not willing to help. Very unwilling to workout anything.

by gavino villanueva jr From Converse, TX on September 15, 2008

by Anonymous From Glendale, AZ on September 11, 2008

by Sharon Bowie From Evanston, IL on September 11, 2008

by jerry patoray From Ridgefield, NJ on September 04, 2008

by Anonymous From Richardson, TX on September 03, 2008

there is no intelligence when calling into the customer service number. When calling again, there are no up to date notes, or even anyone having a clue that you have tried to work through the problem.

by Anonymous From Albuquerque, NM on August 31, 2008

by Jeffrey Macklin From Hazel Park, MI on August 30, 2008

I take full responsibility for the situation that I'm in.

by Anonymous From White Lake, MI on August 28, 2008

At first i thought they were going to help but it seems that they are playing with the arrangements and took my file out within 36 hrs because i was not at home to take phone call. now they want another "good faith payment" to restart the agreements. the represenative ony had a few simply questins not good reason to pull the file.

by Anonymous From White Lake, MI on August 28, 2008

by Lawrence Vanwagenen From Lakewood, WA on August 27, 2008

by Anonymous From Tomball, TX on August 27, 2008

by Steve and Leslie Morrison From Sand Springs, OK on August 26, 2008

by Anonymous From Greeley, CO on August 21, 2008

Mortgage was bought out from original lender. Currently our mortgage is handled by HomeQ Servicing, but is supposed to be owned by Wells Fargo or Wells Fargo Financing.

by Roy Fields From Tomball, TX on August 21, 2008

by Jay Fuller From Forney, TX on August 20, 2008

by Anonymous From Hopewell Junction, NY on August 18, 2008

When in trouble they try to help but don't try hard enough. Employees don't always know what's going on and different statements regarding same subject are given. Hard to depend on a company like this.

by Anonymous From Haysville, KS on August 18, 2008

by Anonymous From Salem, IN on August 18, 2008

They are useless when you are needing help keeping up on you payment and when you are but on a repayment plan all they do is jack up your mortgage even more then what it is now and that makes it even harder especially if you have children. They just don,t care about your situation.

by Ingemar Resper From Gwynn Oak, MD on August 17, 2008

by Anonymous From Katy, TX on August 14, 2008

They are poor on helping a customer out when we needed help

by - From Port Saint Lucie, FL on August 14, 2008

As an ex employee of the mortgage company wells fargo it is true that they are not organized and the left hand does not know what the right hand is doing. this problems was reported to managers several times by complaints from customers and they dont care, nothing is done and they think they are the best, they are wrong. good luck..

by Anonymous From Columbus, GA on August 13, 2008

Difficult to get connected to the right department and their website is not user friendly.

by Anonymous From Waukesha, WI on August 12, 2008

by Ramel douse From Killeen, TX on August 12, 2008

by Anonymous From Katy, TX on August 12, 2008

They wont help anybody in need i guess

by Jill Maryott From Roy, UT on August 11, 2008

Can never be connected to "right person" on phone.

by William Robertson From Birmingham, AL on August 11, 2008

by Karen Hall From Kaysville, UT on August 11, 2008

by Pearl Lee From Massapequa, NY on August 11, 2008

by Anonymous From East China, MI on August 11, 2008

hard to work with

by gavino villanueva From Converse, TX on August 11, 2008

by Sharlene Parker From Dallas, GA on August 08, 2008

by Anonymous From Stockbridge, GA on August 07, 2008

by Tara Salaices From Woodland, CA on August 06, 2008

During this financial crisis they have done nothing to assist us with our loan. Knowing nothing about loans we took the advice of our lender to help us pick out the best loan we took it and now we are screwed working OT and two jobs just to try and keep the home. Either when I lose my house or refiance it I will be moving all my banking away from Wells Fargo.

by Paul Butryn From Midlothian, IL on August 06, 2008

by rebecca evans From Woodbury, NJ on August 05, 2008

by Karen Fletcher From Willow Spring, NC on August 05, 2008

Wells Fargo has been more than gracious and cooperative. I appreciate their services.

by Florence Denham From Kalamazoo, MI on August 04, 2008

They refused every solution we came up with

by Anonymous From Ravenna, OH on August 04, 2008

by Anonymous From Calera, AL on August 03, 2008

So far they have worked with me on this situation but I need help to keep my place where we live.

by Morgan Dent From Orlando, FL on July 31, 2008

by Jon From San Diego, CA on July 31, 2008

Wells Fargo Home Mortgage can not be trusted regarding ANY mortgage. They lie, loose documents, and go back on written agreements after the fact. This is one company that deserves to go out of business.

by Derrick Taylor From Leavenworth, KS on July 31, 2008

by Wendy Sparks From Hilliard, OH on July 30, 2008

by Anonymous From Vidalia, GA on July 29, 2008

They tend to not want to discuss the problems that average people are having at this time in the money problems that all of us are having and keep up with the times.

by Anonymous From Virginia Beach, VA on July 29, 2008

Their communication and document losing was horrid.

by James Travis From Yuma, AZ on July 29, 2008

wells Fargo Forclosed on my home while I was making payments "on time" I send a payment in to one address supplied with the bill, and receive a late notice from another address, lack of communication on their part. also,I have an activity report from W.F showing payments made. Wells fargo would not even talk to me.

by Tammy Finneyfrock From Mechanicsville, MD on July 28, 2008

by DEBRA MADDEN From Melbourne, FL on July 28, 2008

by Anonymous From Lithia, FL on July 28, 2008

by Shana Marcelin From Spartanburg, SC on July 27, 2008

by GARY From Houston, TX on July 26, 2008

by AMOS GARCIA From Roseville, CA on July 24, 2008

by Teresa Corcoran From Orange, CA on July 24, 2008

by Amanda Ritter From Saint Augustine, FL on July 22, 2008

by mary martin From Farmington, MI on July 21, 2008

willing to lend but not willing to work with me so much

by Tana Bowers From Alabaster, AL on July 20, 2008

They were not rude when I called. They were willing to work with me when I called them in February to make arrangements on my loan

by jeanette mprales From Houston, TX on July 19, 2008

they are not friendly as for example when your in a situation such as facing foreclosure and you ask them for advice and try to ask them questions some of the representatives whom answer your call are not kind to care of your situation. some reps did not talk to me in a professional manner and made me feel like ther's no help out there and don't give any kind of advice- they talked as if they wanted to hang up the phone and not deal with their customers.

by Matt Zimmerman From Hamburg, PA on July 18, 2008

by Jessica Smith From Rochelle, IL on July 17, 2008

by Anonymous From Somerton, AZ on July 15, 2008

by Anne Esposito From Mcdaniel, MD on July 14, 2008

The one time I was late on a payment it was not my fault. I hold Wells Fargo responsible for messing up my almost perfect credit. I will never use Wells Fargo again in the future!

by GM From Pitman, NJ on July 14, 2008

WF told us we were behind on our mortgage payments but could never tell us exactly how much. Every time we called they told us something different. They would give us one forebearance agreement and then change it the next month. We finally had to hire an attorney who told us not to sign ANY agreement with them. He could not believe how incompetent they are. I believe they are incompetent AND dishonest. We never had a problem with our mortgage until they took it over. Avoid them at all costs.

by Anonymous From Auburndale, FL on July 14, 2008

the loss mitigation dep. keep telling us that they do not have the papers i fax so i fax them agian over and over it told weeks for them to tell me they got them now we wait for them to set up a file on us and send it to right dep. i call every week to see if they have sent the file over now we are getting letter from wellsfargo attorney. i would like to work something out but i do not know if we will be able.

by Tracey Preston From Alexandria, TN on July 13, 2008

Good till I got behind not willing to help, just want to foreclose get my 20% equity and go.

by Robert wood From Blackwood, NJ on July 12, 2008

by Linda Coppola From Corona, CA on July 11, 2008

by James Sielicki From Perrysburg, OH on July 11, 2008

OK, but aweful now that I have gotten behind. I want to work to resolve the problem, and they don't seem to want to. Or at least they are playing hardball.

by Anonymous From Austin, TX on July 09, 2008

We have been trying for 4 months to get a ARM Modification with Wells Fargo, they let your paperwork sit in their mail room forever sometimes a month or more before they assign it to a case worker. Their loss mitigation reps. all give you different information, no two are the same. they don't want to hear your problems. Customer service is basically horrible. They say they have options, but not willing to make them available to customers. Make it more complicated. No one seems to be able to give you answers, nor wants to.

by christopher harouff From Fort Wayne, IN on July 09, 2008

by Franchaise James From Columbia, SC on July 09, 2008

by Anonymous From Richmond Hill, GA on July 08, 2008

Their customer contact is horrible. I thought everything was fine and my mortgage was current then suddenly learned that they had forclosed on my home equity loan. When I started inquiring I got sent around in circles because no one seemed to know anything.

by BRIAN BECKHAM From Jacksonville, FL on July 08, 2008

No work thru solutions as we were getting into trouble. Loss of job seems will certainly has potential to sink the mortgage.

by JAMES MICHENER From Moriah, NY on July 07, 2008

HELP ME!

by maurice moore From Bedford, TX on July 06, 2008

by Steven Zander From Evans, GA on July 05, 2008

They have been very helpful and willing to work with me.

by Jim Joyner From Sacramento, CA on July 02, 2008

by Anonymous From Virginia Beach, VA on July 01, 2008

Their customer contact is not good at all. There have been several months that passed that we recieved nothing from them at all then all of a sudden a sale date from an attorney.

by sara frandcisoo From New Britain, CT on June 30, 2008

i really don know whos fault this is but they have been tring with me but the dates of the loan modification .no tenants pay me by that date and i am 10 months behind there are other issues also please help me

by ian menelik From Baltimore, MD on June 30, 2008

by Anonymous From Marietta, GA on June 28, 2008

I gave my opinion earlier, they are the devil in man's clothing. I have never talked to someone so rude, they will tell you they do no care what you have to say, either listen or they will hang up, up hang ladybug. They are the worst, I have never never seen the whole group that way, there were 3 people, 2 guys and 1 lady and the lady told me to hang up on the ones that talked to me like I was trash, I did not deserve it so do not take it. Her and those 2 guys, love them, yep loved them.

by Anonymous From Lake Hiawatha, NJ on June 26, 2008

by Anonymous From Bronx, NY on June 25, 2008

I asked them for help when they took over my loan and they turned me down.

by Christine McCloskey From Quakertown, PA on June 25, 2008

Every person you talk to tells you something different. You're told to submitt forms, and wait 3-6 wks. You call them in 6 weeks and they haven't gotten to your application yet. Tell you to submitt different forms to move your app. faster and wait another 4-6 wks. You call them again, and then they say that can't apply until your motgage is current, even though they said in the begin that we were eligible even though we weren't current. The ONLY good thing they have done so far is to accecpt one month payments even though we are behind more then that.

by Anonymous From Kansas City, MO on June 24, 2008

I keep getting the run around whenever I talk to anyone

by Michelle Reagan From Colorado Springs, CO on June 24, 2008

by Anonymous From Orlando, FL on June 24, 2008

Because the person I was discussing my situation with was in Hawaii, I didn't have much time to do anything (6hr time difference).

by donald decker From Liberty, NY on June 23, 2008

they were gracious enough to waive the late fee .

by uraina norman From New Castle, DE on June 23, 2008

by Anonymous From Henniker, NH on June 21, 2008

by Hattie Gaston From Aylett, VA on June 20, 2008

They do not explain things very well

by Anonymous From Fort Smith, AR on June 18, 2008

by Vicki Lainhart From Scottsburg, IN on June 17, 2008

by Erlene Olson From Farmington, MN on June 17, 2008

They purchase my mortgage when I was out of work & right away my mortgage went up & my equity when down. Before they had the mortgage I owed 135,000 approx, now I think it is 145,000. I don't understand. They don't appear to really want to help you get back on track at all & certainly do not explain things very well to use.

by Anonymous From Vacaville, CA on June 17, 2008

by eMILY cRIMALDI From Allentown, PA on June 17, 2008

by David McMillan From Cocoa, FL on June 17, 2008

by Darla Wyant From Wooster, OH on June 16, 2008

by fred regan From Rockville, IN on June 16, 2008

by cary hughes From Pikeville, KY on June 16, 2008

by Corinne Beach From Manassas, VA on June 16, 2008

by Robert Trudeau From Grand Blanc, MI on June 13, 2008

by Anonymous From Mission Viejo, CA on June 13, 2008

they were not willing to help us unless we were in default

by Jennifer Gottheiner From San Jose, CA on June 12, 2008

They have been very good to us I have no complaints!

by Judy Ketterman From Nevada, MO on June 11, 2008

We did not know about this forecloser until a friend told us he seen it in he paper.

by Anonymous From Dennis, MS on June 10, 2008

by chantalle arbuckle From Brandon, MS on June 06, 2008

by Thaddeus Johnson From Allen, TX on June 06, 2008

by Kelly McGill From Parkersburg, WV on June 05, 2008

by Anonymous From Kennesaw, GA on June 04, 2008

by Millie Estep From Garner, NC on June 03, 2008

by Anonymous From Lilburn, GA on June 03, 2008

by Anonymous From Riverdale, GA on June 02, 2008

If you don't have the one months payment they wamt you to come up the next month with the 2 full payments instead of trying to work with you.

by James Sidden From Holly Springs, NC on June 02, 2008

by GARY MIHARA From Houston, TX on May 31, 2008

by mark jones From Dallas, TX on May 30, 2008

by Harold & Penny Cramer From Baraboo, WI on May 30, 2008

won't work with you

by Anonymous From Pittsburgh, PA on May 30, 2008

not helpful at all!! they establish unrealistic terms and make it impossible to get a repayment plan without fronting a large sum of money! Don't they realize that if I had a large sum of money that I wouldn't be behind on my mortgage payments?

by C. Gussman From Lawrenceville, GA on May 29, 2008

I have been asking since 12-07 for help from Wells Fargo and all they have done I helped me to become homeless!! Thanks to them I like so many others, am a foreclosure statistic!!

by catharine gussman From Lawrenceville, GA on May 29, 2008

I have been begging them to help me for 6 months now. They have told me one thing one week and something else the next week. They have jerked me around for so long making me think they wanted to help me, when all they have done is delayed me. Now I am 5 months behind on my payments!!! Now they have foreclosed on me and have set up a date to sell my house. Man, they really help me get back on track and keep my house didn't they??????

by Anonymous From Raynham, MA on May 28, 2008

by Alyson McLean From Ballston Spa, NY on May 27, 2008

by Kim Bell From Coffeyville, KS on May 27, 2008

by Anonymous From Council Bluffs, IA on May 27, 2008

by Laura Deem From Demotte, IN on May 23, 2008

I feel that when they said they were going to work with us that they were just fooling around and giving us false hope. NOw that we are at the end of the agreement they are changing their minds.

by Anonymous From Dallas, TX on May 22, 2008

Wells Fargo has gone above and beyond to help me. I will tell anyone, that I love my mortgage company. I hear some to the horror stories that others experience with their mortgage company, and I tell them, how good Wells Fargo is.

by Tina Mears From Palm Harbor, FL on May 22, 2008

by Anonymous From Orlando, FL on May 22, 2008

Poor customer service after they sign you. Also not very informative about mortgages and terms associated with them.

by Alan Garcia From San Antonio, TX on May 20, 2008

by Anonymous From Thomasville, NC on May 20, 2008

by Anonymous From Destrehan, LA on May 19, 2008

by Jason Ernst From Lonsdale, MN on May 19, 2008

by Roberta Todd From Asheville, NC on May 19, 2008

I have contacted them since Dec to try and get help on lowering monthly and no one will call me back to help me

by Mike Mattera From Victorville, CA on May 18, 2008

i been good threw 7 years i just need the bank to stretchout my loan some years so i could get my payment down to 6 or 7 hundred dollars my interest rate is 5 and aquarter.

by Gary Armstrong From Trenton, TN on May 16, 2008

by LAWRENCE REEVES From Austell, GA on May 14, 2008

by Anonymous From Marlette, MI on May 14, 2008

by Anonymous From Jacksonville, FL on May 13, 2008

When all of this started, I made several attempts to work out a repayment much earlier. I faxed info requested several times and they said they either never got them or I got it to them to late. If it wasn't for the fact that I am a Disabled Veteran they would have forcloused on me a long time ago.

by kimberly Riley From Columbia, MO on May 10, 2008

Didn't follow thru on their end of the first loan modification even after we made the payments as agreed. Now, as we wait for a new mod, they sent us to foreclosure when we have someone interested in a short sale!

by LAWRENCE REEVES From Austell, GA on May 10, 2008

by WILLARD HODGE From Spring, TX on May 10, 2008

by Arnold Herrera From Gilbert, AZ on May 10, 2008

We've never had to contact them before this. I did contact based on a news program suggeting struggling homeowners try to work negotiate and owrk out issues they may have. Wells Fargo has asked me to write a harship letter, give them a list of our monthly finances, and other info in order to determine if they might modify the loan to lower payments. In searching for an example of a hardship letter, I found this website. We have spoken to an attorney and have retained Phillips & Assoc. in order to file a chapter 13 but are reluctant to give up our home in this.

by Debra L Manoochehri From Orlando, FL on May 09, 2008

All was well until I tried to work something out -- and with the government offering solutions to keep your home- I figured things could be worked out- but by listening to them I fell further behind.

by Anonymous From New Orleans, LA on May 09, 2008

by Grady Nichols From Crestview, FL on May 08, 2008

Told by Rob Talley at VA he feels Wells is purposely defaulting hoping the VA will step in. They refuse to pass callers on to previous reps, refuse to fax documents to customers, and refuse to send their copy of contact info. Reps are unhelpful and sarcastic. Told by VA rep each Wells rep gets $400 dollars for working on a loan...no wonder they won't transfer us to a previous rep. Also, told by Rob Talley their is a program of stored info on mortgage notes called "VALERIE". He checked under our account and NO notes availible. Wells is deliberatly dumping accounts! How many people must suffer until something is done?

by Grady Nichols From Crestview, FL on May 08, 2008

Told by Rob Talley at VA he feels Wells is purposely defaulting hoping the VA will step in. They refuse to pass callers on to previous reps, refuse to fax documents to customers, and refuse to send their copy of contact info. Reps are unhelpful and sarcastic. Told by VA rep each Wells rep gets $400 dollars for working on a loan...no wonder they won't transfer us to a previous rep. Also, told by Rob Talley their is a program of stored info on mortgage notes called "VALERIE". He checked under our account and NO notes availible. Wells is deliberatly dumping accounts! How many people must suffer until something is done?

by Anonymous From Havelock, NC on May 07, 2008

they tell you they will help you but when it comes down to getting answers from them no one in the office can give you any straight answer and everyone in the office seems to have different answers to things. they don't seem very organized.

by Anonymous From Apopka, FL on May 06, 2008

by Anonymous From Yukon, OK on May 05, 2008

by Jose Velez From Melrose Park, IL on May 04, 2008

by Rosie Fuller From Beaverton, OR on May 03, 2008

Will not talk to me, make mistakes and will not take responsibility, refuse all reason, and their Branch Manager called for over an hour, trying to find my loan to see what was going on, and even he could not get through. He was hung up on, transfered time and time again, and could not find anyone who could give him any information. He was finally given a fax number to send documents and it was the wrong number. Worst customer service EVER!! I was speaking with a woman yesterday who simply hung up on me in mid sentance and we (the branch manager) had to call her back, and the 1st lady was 'unavailable' so we had to start over with 'brad', then he was cut off, and during the 3rd call, (each time we had to start from scratch) I was asked repeatedly how much of a down payment I had. That made no sense to me or the manager. She then informed me I had been turned down for financial help due to the fact I had no down payment. The home has been in my name since 1985 and is worth $300,000.00, the original loan was only $70,000.00 -- I only need $5557 to get the house out of foreclosure, why would I need a down payment?? I have proof EVERY PAYMENT WAS MADE ON TIME AND IN FULL!

by Dimitry Strugov From Panama City Beach, FL on May 02, 2008

by Lori McGauley From Branson, MO on May 01, 2008

by Alvin Hoff From Silver Spring, MD on April 30, 2008

please help me

by Brian Barrantes From Murrieta, CA on April 30, 2008