Washington Mutual Bank

by Heather Harbison From Hesperia, CA on August 04, 2008

Washington Mutual has been the worst bank to work with in this matter. Their customer service representatives are horrible and have absolutely NO compassion dealing with people in the process of loosing their homes. Working with Washington Mutual has been a complete nightmare and disappointment. I expect way more out of a mortgage company.

by Anonymous From Charlotte, MI on August 04, 2008

by Kenard Killingsworth From Chicago, IL on July 26, 2008

by Anonymous From Wellsville, OH on July 25, 2008

by Arthur Haskins From Burkeville, VA on July 25, 2008

by dana houser From San Francisco, CA on July 24, 2008

by deborah hunter From Willingboro, NJ on July 23, 2008

by Sakima Howard From Cheltenham, MD on July 09, 2008

by Ken Krick From Kill Devil Hills, NC on July 07, 2008

by Anonymous From Luck, WI on July 05, 2008

Until this latest payment plan, we have been treated very well by WAMU. The insistence of adding the late fees to the payment plan and the short length of time they were willing to give me made it not work. Messages left at the house while we are working are difficult to return, as it's impossible to get the same person who placed the call. I've never talked to the same person twice, and that becomes very upsetting to rehash how we got behind all over again with every person. Don't they log this stuff in their system?

by Anonymous From Melvindale, MI on July 03, 2008

by dexter allen From Whiteville, TN on July 02, 2008

by Anonymous From North Branch, MN on July 01, 2008

by Anonymous From West Bloomfield, MI on June 30, 2008

by Lisa Hahn From Port Monmouth, NJ on June 25, 2008

Washington Mutual didn't incur this debt we did, but we didn't have the knowhow to handle this situation at the beginning and now when we need them to fix things like misapplying payments it takes forever. We need a second chance and they are not helping.

by Ryan or Amy Weeks From Norwalk, IA on June 25, 2008

Had a buyer for our house on a short sale basis. The buyer even offered us more than what we were asking. After 2 months of being put off and WAMU not making a decision, we lost the buyer.

by Anonymous From Danville, IN on June 24, 2008

Been trying to workmwith WAMU have kept them updated every step of the way, have been pushed off in a conner or told case is not open yet. HELP!! I have even tried to give them most of the payment and thet refuse it, now how dumb is that. If a person is making an attempt and has all the moines but 200.00 of the loan payment won/t it be good business to apply and wrk with that person. With WAMU i guess not.

by Debora Durbin From Danville, IN on June 24, 2008

I have been calling every week on the modication, and they seem to be dragging there feet all I hear is when are you going to make a payment, have offer as much as 700.00 a month and they refuse it.

by Stephen Harris From Yorba Linda, CA on June 23, 2008

by Anonymous From Berkeley Heights, NJ on June 18, 2008

by Susan Lambrecht From Grosse Pointe, MI on June 18, 2008

by Anonymous From Oakland, CA on June 16, 2008

by gail capers From Calabasas, CA on June 13, 2008

Every time I call WAMU I get the run around and put on hold for a very long time - went thru loss mitigation and after waiting 2 mos to get an answer regarding results from loss mitigation I was told I didn't have enough income to qualify for any of their programs to save my home. In addition I receive my paperwork I sent them back in the mail and I was given another reason other than the reason that was given to me by the Loss Mitigation couselor which stated in their letter that I did not provide all the infomation requested and there was also another homeowner information sent to me in the same package that didn't even belong to me.

by billie yang From San Diego, CA on June 11, 2008

by A Child of GOD From Valrico, FL on June 11, 2008

WAMU has not been fair too many.God is NO RESPECTER of person.This is HIS company and you(whomever you are) will be held accountable for whatever actions taken which are displeases or dishonors HIM.Note: "which is done to the lesser of me..." I pray & claim victory over wamu rt now in the name of JESUS that all my issues be resolved.I claim & receive the promises of Abraham; the favor, grace, mercy, blessing, and seek rt now forgiveness.I ask God & receive my home back, to allow me to remain steward over HIS house. I pray that all who read this comment stand on God's promises and believe that HIS Word is the workout plan. God created wamu and everybody associated with it.GOD is still in charge.If you're born again, you have the power of authority thru the Holy Spirit. Don't trust wamu, trust GOD. He'll never leave you nor forsake you. Hold God to His Promises, allow HIM into your negotiations and watch HIM touch hearts and changes minds for HIS glory. Romans 10:9-10,8:28, Phillip 4:13,19;Matt 6:33;Luke 10:19;Mark 11:23-24;Gall 6:9; Isaiah 54:17, 55:11;Jere 29:11;1 John 5:15;Matt 18:18-20; Hebrews 11:1;Psalm 23,51,91; Proverbs 3:3. Whom you're going to believe,what some papers say;or what GOD said about your situation. GOD can turn it all around if you do things HIS way. GOD is for you, HE is with you, HE is in you.Greater is He that is in you than he that is in the world. Read his Word, pray on it, believe it, and let the actions you take be based on what HIS Word says (stepping out on faith).Be Blessed!

by Michelle Ybarra From San Antonio, TX on June 10, 2008

by Ron Leyba From Nevis, MN on June 09, 2008

Not sure where I stand with them, they can be very demanding at times.

by Anonymous From Vancouver, WA on June 08, 2008

by Anonymous From Midland, TX on June 07, 2008

by Anonymous From Fayetteville, GA on June 06, 2008

Too many departments. Nobody can look at all three of my accounts so I have to talk to several different people. I am now working with one woman in the Loss Mitigation Department, but it is hard to get in touch with her. Also, their calls do not let you know that WAMU is calling. They usually show "unknown number/unknown name", and I don't answer the phonecalls that come in blind. I don't have anyway to save money for car repairs, home repairs, etc., so I can't pay everything on time. Until a few years ago I had a great credit rating. No more.

by Julius Petchenik From Booneville, AR on June 04, 2008

by Anonymous From Altadena, CA on June 04, 2008

by Kristie Holmes From Phoenix, AZ on June 04, 2008

by Anonymous From Cumming, GA on June 04, 2008

by Anonymous From Springfield, OR on June 01, 2008

I like working with WaMu because I could always talk to someone and get answers until my husband filed for bankruptcy and stopped making support payments. WaMu always seemed to want to work things through but after my husband defaulted, no one will return my phone calls or attempt to work with me. I wish it were different which is why I am seeking help.

by Anonymous From West Palm Beach, FL on June 01, 2008

by Anonymous From Paris, TN on May 29, 2008

by John Richards From Backus, MN on May 28, 2008

by Patricia Ganter From Coram, NY on May 28, 2008

by Anonymous From Englishtown, NJ on May 27, 2008

by Tawana Patton From Lawrenceville, GA on May 27, 2008

by Anonymous From Ferndale, WA on May 24, 2008

Not upfront. They wouldn't give a good faith estimate on my mortgage in writing, just over the phone.

by Anonymous From Pompano Beach, FL on May 23, 2008

by Anonymous From Las Vegas, NV on May 21, 2008

by Anonymous From Spring, TX on May 19, 2008

by Patricia Koles From Saint Clair Shores, MI on May 19, 2008

They didn't tell the whole truth. Mortgage was poorly mis represented. Haven't wanted to work with me under any conditions. Vey unhappy!

by Thomas Meggitt From Golden, CO on May 15, 2008

Was not happy when they sold my secound to GMAC.

by Peter Mitrano From Hanover, NH on May 13, 2008

by Kathleen Morris From La Mesa, CA on May 11, 2008

by Anonymous From Yakima, WA on May 11, 2008

they are the reason we are behind and they wont fix it they took the money for one loan and put it to the bigger loan the one with lower intrest go fugire we are paying the late fees and everything else on top of 11.6% intrest yet they wont help us

by Rocio Bailey From Agoura Hills, CA on May 07, 2008

by brian defrances From Bloomingdale, NJ on April 30, 2008

by Anonymous From Sacramento, CA on April 30, 2008

no help, get the run around, one agent helps with empty promises, another agent just keeps transferring you, another agent has no clue what goes on, they just keep on transferring you, no one really helps you out, so frustrating, they are just liars, they write off what they dont make so they dont care, my first home and i tried so hard to keep, now i just weep

by Anonymous From Sacramento, CA on April 30, 2008

they just keep telling you to pay your mortgage and that they will help -- I did everything I could, they asked if family can lend me money, so I did it -- I am now over $20k in debt with friends and family and trying to pay them back -- dam, its been over a year and no help -- now I am facing foreclosure -- I was an idiot to believe they would help me

by Anonymous From Sacramento, CA on April 29, 2008

they lie -- they keep telling you they will help and to expect a letter in the mail -- a few months, nothing -- I call and then send me to loss mitigation and I wasn't even behind on my payments -- been going through it over a year -- still nothing -- now I am going to lose my home -- they put you on hold forever and send you to so many different departments just for your mortgage

by Anonymous From Waukee, IA on April 28, 2008

by Brent Kramer From Cedar Springs, MI on April 28, 2008

Unwilling to work with me

by kathleen morris From La Mesa, CA on April 27, 2008

by Anonymous From Ivins, UT on April 25, 2008

Just got forclosed on by wamu. Don't trust anything they tell you. We were only a few months behind due to our other house not selling. We went to loss mitigation with them before there was going to be a problem back in November. They told us to stop paying until they reworked the loan. We sent our paperwork back to them then. In december we had not heard anything for a while so we called and they said they had all the paper work and that it would be completed shortly. Yeah right.. well in march we were declined due too no documentation. Which we sent back in november. Shortly after a notice to forclose showed up. Se we talked with them about getting the info in again. After loosing it 3 more times we were up against the time limit of the forclosure. they told us they could push the foreclosure off and not to worry... yeah right... well we called and called and kept getting transfered around all the way up to the foreclosure day. finaly 1 hr before the foreclosure we got a lady that said we had been declined to work with again due to insufficient income.. Well then how did i get the loan in the first place.... whatever.. we asked what we needed to do to stop it they said pay in full plus legal fees... Nice.. We had just over 15,000 and needed 19,000. Nope no deal they said... Now go figure foreclose over 4000 and loose over 200,000 in a declineing market.. Makes perfect business sense to them I guess. I guess they are In the buisness to loose money... And PS if you get a guy named Stanley. He has no clue and lied to our attorney about us not working with him througout the process. Again terrible company would not recommend at all.......

by Ezra Burks From Baltimore, MD on April 23, 2008

by Anonymous From West Covina, CA on April 22, 2008

Not too helpful

by Anonymous From Gillette, WY on April 21, 2008

We started with a repayment program thru WAMU. We completed the repayment program without missing a payment. The payments were not posted properly, and now they are saying we owe for December of 2007. They have made up a statements saying that we missed the payment in September and that voided the program. They said that late charges accrued throughout the repayment plan and we were told they would not. We have documentation of all payments made and when they were posted. According to our documents, we are only 2 months behind. We live in Wyoming and this residence is in Nebraska. I cannot understand where they are getting their information from, nothing makes sense.

by Allen Miller From Long Beach, CA on April 21, 2008

by Anonymous From Waukesha, WI on April 21, 2008

by Anonymous From Oregon City, OR on April 21, 2008

Do NOT accept any loan from WAMU. I guarantee you will regret it the rest of your life! They deserve a zero rating - but that number isn't on the rating charts. Their customer sevice is a bunch of nasty vultures. They will puposely ruin your credt, then make it out to be YOUR fault. We have been dealing with them 8 months, and have NOTHING from them positive, although our credit was 734 before their priracy began. Can't say anything good about them, and there is not enough room to tell the bad, the horror stories, the stupidity or haziness of their customer service department. Those supposedly in charge are NO BETTER!!!!

by Dustin Moon From Mulino, OR on April 20, 2008

They refuse to help, to answer phone calls, to acknowledge that we are trying whatsoever, or who we can call, or even a legitimate phone number or person in charge. They have even lied about receiving numerous faxes we have sent them, and letters. Impossible to deal with whatsoever!

by Roger Koski From South Lyon, MI on April 17, 2008

I have faxed over 3 times my loan app to them and they keep loosing or not getting

by LeTonia Smith From Hendersonville, TN on April 17, 2008

by LeTonia Smith From Hendersonville, TN on April 17, 2008

by Laurie Bender From Luther, MI on April 16, 2008

by Anonymous From Houston, TX on April 15, 2008

by Anonymous From Modesto, CA on April 14, 2008

by Al Hamilton From Cleveland, OH on April 14, 2008

by Tammy Gentry From Forney, TX on April 14, 2008

Trying to contact a specific department for months with no answers...

by CHARLES BAGNERISE From Chicago Heights, IL on April 11, 2008

by Anonymous From Chicago, IL on April 09, 2008

by Anonymous From Aubrey, TX on April 08, 2008

by Alice Fortunato From Apple Valley, CA on April 08, 2008

by Ovacia Aguilar From Las Vegas, NV on April 07, 2008

by Anonymous From Gwynn Oak, MD on April 07, 2008

No consistency from call to call. One rep gives one agreement another tries to modify the agreement.

by jorge melendez From Sterling, VA on April 03, 2008

by Anonymous From Venice, CA on April 03, 2008

by Anonymous From Osage City, KS on April 03, 2008

It's impossible to get the same answer twice. Very frustrating.

by gary price From Phoenix, AZ on April 02, 2008

Never notified of foreclosure until o to 11/2 months after it already started. I found out it was in foreclosure with people at my doorstep they would not except or even talk to me about a forebearance agreement or anything else.

by Robert Webber From El Mirage, AZ on March 31, 2008

by Anonymous From Westland, MI on March 28, 2008

by Anonymous From New Bedford, MA on March 27, 2008

When I talked to there loss mitigation department they told me after 8 weeks of calling, "You need to be very patient and dont call us we will call you".

by Chris Hill From El Cajon, CA on March 25, 2008

by Anonymous From Frankford, DE on March 25, 2008

by Anonymous From Carterville, MO on March 24, 2008

by Anonymous From Brandon, FL on March 22, 2008

Waiting for a modification answer for 6 weeks now.. no one has contacted us, we have to make all contact. Still waiting.

by Kimmi Denard From Country Club Hills, IL on March 18, 2008

We did a remodification back in july 07, and was told it would be a fix rate rather than a ARM. Signed the documents that were sent to us, sent in the funds requested. Two months later we received a letter saying we were put back in an ARM and our rate and our payment would be going up the next month.

by gloria house From Greenville, NC on March 12, 2008

I feel that when your income size is reduced mortgage companies should at least give you an option to decrease without going through a lot of red tape by refinancing and credit reports.Everyone credit is not good but they may still be financially capable with an increase of their loan.

by Anonymous From Aurora, CO on March 07, 2008

by Anonymous From San Francisco, CA on March 06, 2008

by Anonymous From Gardena, CA on March 03, 2008

by Hanney Shaban From Leesburg, VA on March 03, 2008

WaMu has been very nice and patent

by Anonymous From Rancho Cordova, CA on February 29, 2008

When I knew we were going to have problems I contacted them and they would not work with us. I even placed a call to my real estate agent to call them and talk to them for us, and the were the same to her also not willing to work with us at all because our history was great at that time. Shame on them and shame on me also for being a nieve first time home buyer!

by Angela Richard From Fresno, TX on February 29, 2008

by Anonymous From Oberlin, OH on February 28, 2008

I submitted a loss litigation pkg to them called every day...got transferred and hung up on 15 million times each day I called....and then 3 months later they said they couldn't do anything they needed canceled checks for my income....what!!! they could've told me that 3 months ago...grrrrh

by Anonymous From Goodlettsville, TN on February 27, 2008

by Anonymous From Chester, CA on February 26, 2008

by Myrna Stern From West Palm Beach, FL on February 25, 2008

This bank is about the worst I have ever had to deal with - they put me as delinquent in payment of my mortgage - this was their mistake and I had to write to the chief officers in Seattle to have this changed and off my record. I have NEVER been late in payment of my mortgage. I went into the bank today to speak to someone about my mortgage, ie. refinance, short sale, whatever - Waited a half hour to be told they can't help me and gave me the number of an individual who would handle this. I called this individual and I would LOVE to give his name, but I won't - I called 3 times and left 3 different messages all day today - he NEVER returned my call. When I call the bank for information, I am transferred to 5 different people who tell me five different things - I cannot wait to get away from this bank

by Ron Nichols From Washington, DC on February 19, 2008

They said they could help us out. We submitted everything they ask for and they never got back to us.

by Dawn Sexton From Fernley, NV on February 16, 2008

by heath westphal From Mather, CA on February 15, 2008

by julie macdonald From Fort Collins, CO on February 13, 2008

by Brian Peyton From La Grange, KY on February 12, 2008

by Maria Toro From Fort Lauderdale, FL on February 12, 2008

I was never able to speak with any representative of this bank. I also applied for a lost mitigation program which I never received writing or verbal response from them.

by Vickie Johnson From Acworth, GA on February 12, 2008

by John Bacca From Bellaire, MI on February 09, 2008

by Laura McDonald From Aurora, CO on February 08, 2008

You have to punch in all of this information before you get to speak to someone and then have to tell them again anyway. The customer service people are always short and rude. I am not able to help my circumstance and would not wish this on anyone but do the customer service people HAVE to make it seem like you are nothing but scum??

by Michele Goldsberry From Ripon, CA on February 05, 2008

by Anonymous From Findlay, OH on February 05, 2008

WAMU was not the original mortgage company we dealt with. They bought out that company.

by john bacca From Bellaire, MI on February 05, 2008

I agree comment below!!!

by davone johnson From Riverside, NJ on February 03, 2008

by Anonymous From West Monroe, LA on January 30, 2008

by Anonymous From Queen Creek, AZ on January 30, 2008

by Anonymous From Winchester, KY on January 25, 2008

by Anonymous From Newport News, VA on January 24, 2008

I told them what had happened several months ago and have tried to work out something with them previously but they hammer me constantly to pay the full amount. WAMU is a bill collection agency, nothing more nothing less. They seem to thrive on client's misfortunes.

by ANTHONY PALERMO From Darby, PA on January 17, 2008

by HECTOR MARTINEZ From Fairfield, CA on January 17, 2008

by HECTOR MARTINEZ From Fairfield, CA on January 17, 2008

by Anonymous From Atlanta, GA on January 16, 2008

by Anonymous From Sparks, NV on January 13, 2008

by adrian kueker From Sherwood, AR on January 11, 2008

good company but the past couple months it seems everyone is on a different page?

by Anonymous From Springfield, MO on December 04, 2007

They have been extremely patient. I am now four months overdue, and they still haven't officially foreclosed. I am very afraid that it will come any second now, though. ADVICE: If you fall behind, contact Loss Mitigation AS SOON AS POSSIBLE. Do not put it off! It takes a long time for them to respond. Also, if your financial situation looks too bad to them, they might say they can't help you and go ahead and foreclose.

by C. Cremas From Aurora, CO on November 17, 2007

WAMU will not work with us at all on a repayment plan. We have family that will help us with the down payment for the arrangements and with my husband getting a raise and myself getting a job we can afford a payment arrangement to save our house. But they won't even call us back or talk to us about it when we call them. Please help

by Anonymous From Elkhorn, WI on October 23, 2007

I am trying to go thru the loss mitigation process with them. It has been 3 weeks and several phone calls and responses like oh that is not my department.

by myrna stern From West Palm Beach, FL on October 12, 2007

I was put in a credit bureau which has ruined by credit because I did not (according to them) put enough money into escrow. When I started to put money for escrow, they said it wasn't enough (LIES!!!!) This entry into the credit bureau will remain for 7 YEARS - COUNT 'EM 7 years for $200.00 which I have already paid, however, the credit report states that I am late in the amount of $1,804 - I am a 70 year old sick woman and my credit is now absolutely in the trash - I cannot even get a new credit card because of them. Could someone please please help me?

by Myrna Stern From West Palm Beach, FL on October 12, 2007

I was told by WaMu that I needed more funds in escrow account. I agreed - this was in June of 2007 - When I received info, I had already made my mortgage payment to WaMu for June Instead of paying my usual mortgage amount, I had the option (according to) of paying an additional $280 per month which I did in July for July payment - When I received August statement, I was told I owed $1,900 - I thought they made a mistake and instead of calling and speaking to 5 people (as in the past) I sent them what I thought the correct amount should be = my mortgage plus $380 - I then received a letter stating that I am still in arrears (help) - so, after speaking for over an hour to 3 or 4 departments to ask what do I have to do to clear this up - I certainly don't want my name in a credit report - I was told to pay the sum of $2,011 so that I would not be placed in a credit agency. Lo and behold!! There I am in a credit agency stating that I did not pay the sum of $1,804 - I am so mad I could scream. This, according to them will be on my record report for the next 7 years. What they have done is absolutely and totally ruined my credit. My husband and my credits were always close to 700 Now I can't refinance my home, I can't sell my home and I can't even get a credit card. Can someone help me? I am a 70 year old woman who has survived lung cancer. I really need help from someone. Myrna Stern

by Urbanbutter From Riverdale, GA on September 29, 2007

I really have not had any issues with WAMU. They are usually good in trying to work things out. Some of the Customer Service people are rude.

by Anonymous From Terre Haute, IN on August 31, 2007

If you don't take the insurance Washington Mutual Bank offer in case of job loss your screwed its all about the money and thats there bottom line!

by Anonymous From Modesto, CA on August 28, 2007

Washington Mutual Bank is the worst lender i ever dealt with,

by MARK From Reno, NV on August 17, 2007

APPLIED FOR LOAN MODIFICATION, WAMU KEEPS SAYING THEY DIDN'T REC. ALL THE FAXES, THEY WANT MORE DOCS? SENT THEM 5 TO 7 TIMES TO DIRECT FAX #. NOW THEY SAY ITS CLOSED, NEVER RETURNED 1 PHONE CALL OUT OF 25 MESSAGES LEFT, BUT THE CREDIT DEPT. CALLS EVERY DAY. SHAME ON YOU WAMU

by Anonymous From Colville, WA on August 06, 2007

Your phone systenm of push this, push that, etc only goes around in a circle......try a LIVE operator.

by Anonymous From Fletcher, NC on July 23, 2007

Company does not return calls. Have filed for hardship and have not heard from they in over three weeks now we have received a foreclosure notice. They refuse to accept any amount of payment.

by Anonymous From Thomasville, GA on June 09, 2007

I tried talking to Washington Mutual Bank, but they are not listen to my concerns, so I stop communicating with them.. I did not have the money to catch up my late fees, but I continue to send a payment every month before the month ends

by Anonymous From Grand Blanc, MI on June 06, 2007

by Anonymous From West Chazy, NY on April 19, 2007

we have tried calling Washington Mutual Bank and explaining the situation but no one calls us back. we have filed out a hardship loan application but have heard nothing from them. we also tried working with the facility in Jacksonville about a repayment plan but never heard back from them either

by Anonymous From Larkspur, CO on April 18, 2007

My mom, My sister and I are all on the deed to my moms house. My sister took out a loan, and did not tell us she quit paying. I tried for a year between phone calls and letters to contact Washington Mutual Bank, they would not speak with me. My sister did not pay for ever a year and not there are so many fines on the house, I cannot refinance. My mother is loosing her house. This could all have been avoided if I knew my sister wasn't paying

by Anonymous From Orlando, FL on April 17, 2007

Great company to work with (World Savings)

by Anonymous From Tabor City, NC on April 03, 2007

They have been very helpful but there has been some communication problems lately.