US Bank

by Katherine Burns From Summerfield, FL on September 04, 2008

by DAVID ABERNATHY From Davison, MI on August 30, 2008

IT HAS BEEN VERY HARD TO CONTACT THEM BY PHONE. ALWAYS ON HOLD MORE THAN AN HOUR AT TIMES.

by Jamie Martin From Alexandria, LA on August 25, 2008

by Anonymous From Tallahassee, FL on August 18, 2008

I'm not facing foreclosure, but I have to agree, these people are very RUDE. They bought my mortage from another bank. I never would have done business with them for a loan.

by Anonymous From Woodstock, GA on August 18, 2008

contacted them when I knew we were going to be late and they said they could not and would not even speak to me about it until I was more than 3 months behind.

by deane jackson From Indianapolis, IN on August 16, 2008

by Judi Harris From Wichita, KS on August 12, 2008

by Anonymous From Longs, SC on August 11, 2008

by Janet Bergstrom From Saint Paul, MN on August 11, 2008

contacted them when ist payment was late they told me they did not want to discuss this till i was 3months behind

by Luz Rincon From Richmond, IN on August 10, 2008

by Anonymous From Sun City, CA on August 06, 2008

by Anonymous From Winter Garden, FL on August 03, 2008

by Anonymous From Folsom, CA on July 28, 2008

I feel so much better knowing that everyone else is going through the same thing with USbank that we are. I couldn't believe how rude they were. They told me they would rather see me go into bankruptcy than save my home.

by Randy Cox From Folsom, CA on July 28, 2008

by Jane -I am afraid to put my last name. From Kansas City, MO on July 28, 2008

I have the same thing to say as the rest. I tried to get a Reverse mortgage through another lender but they won't talk to him and won't do a short sale. I lost my job in Nov. 2007 and have been struggling ever since, we live on SOCIAL SECURITY. I am on an ARM and they just raised my interest by 3% which amounts to a raise of 210.17 per month. I cannot afford this and they don't care. They want to foreclose, it's obvious. My lender has called numerous times and so have I and they will not return his calls or mine. I am going to notify the Attorney General for my state and advise everyone else to do the same. We have been in this home for 32 years and I do not want to lose it now. I even tried to get a fixed loan from them and they turned me down, because my credit is now bad thanks to US Bank. Did you know that your website will not even print out? None of the letters or your information on how to get ahold of you. I was going to send that to the Attorney General also. My husband said that they will probably foreclose on us for this, can they do that? Please help us.

by Arlene Elliott From Green Camp, OH on July 28, 2008

I am very pleased with both my interest rate and with the way they have handled my situation. They have been very patient with me.

by Anonymous From Kearny, NJ on July 26, 2008

by Amy From Chico, CA on July 22, 2008

I SENT IN ALL OF THE DOCS NEEDED FOR A SHORT SALE TO US BANK IN FEBRUARY. THEN FOUND A BUYER WITH AN ALL CASH OFFER AND SUBMITTED THAT IN APRIL. NOW IN JULY WE KNOW NOTHING. MY REALTOR AND TITLE COMPANY CALL RELIGIOUSLY AND THEY SAY IT HASN'T EVEN BEEN LOOKED AT. THE HOUSE WILL FORECLOSE BEFORE THESE SNAILS EVEN TAKE A LOOK AT THE OFFER. VERY FRUSTRATING! I HOPE US BANK GOES UNDER FOR THEIR POOR LENDING DEPARTMENTS LACK OF TRAINING.

by Anonymous From Nicholasville, KY on July 20, 2008

by Anonymous From Murfreesboro, TN on July 17, 2008

by Sharon Langhurst From Youngwood, PA on July 16, 2008

I rated poor because I feel the value of our home was inflated to qualify us for the money we needed to refinance to consolidate bills. This happened from the first mortgage through the second refi and now we're on the third refi.

by Anonymous From Tulsa, OK on July 14, 2008

Customer service sucks. I was transferred 5 times and no one could help me and then I was disconnected.

by Anonymous From Orlando, FL on July 13, 2008

by Kathleen Averell From Cleveland, OH on July 12, 2008

by Elaine Perez From Far Rockaway, NY on July 11, 2008

The Interest alone for the bank is $1000 and other bills exists not just the mortgage. Documents sent to this bank are received in a poor fashion. They ask you to fax then they say they did'nt receive it. I overnight the documents then and when they received it I got a call that the house will be put on foreclosure in four days and no acknowledgement of the short sale documents I sent.

by Anonymous From Lenoir, NC on June 30, 2008

by Anonymous From Lagrange, OH on June 26, 2008

by Jasmine Kendall-Anderson From Gainesville, FL on June 25, 2008

by Annette From Atlanta, GA on June 21, 2008

I had my home for 5 years- was on a payment plan for High interest rates...THen one day-they (bank) tells me that I am not living in the home alone and now Im diswualified. Foreclosed on me in 30 days!!!!

by Anonymous From Colfax, WI on June 16, 2008

I have had the same experience. I tried to be proactive, tried to do a short sale and (what do you know) they no longer do short sales, so I told them to just take the house. This after almost 6 months of getting NO INFORMATION and NO HELP and only rude, yelling 6am hangup phone calls, abusive harassing phone calls. He started yelling saying they would sell my house for as little as possible and just get me for the rest, garish my wages and I would still be indebted to them...I WOULD NEVER DO business with them again and have told ALL of my friends family and area business and lenders to stay away.

by Anonymous From McKees Rocks, PA on June 05, 2008

by Anonymous From Winona, MN on June 05, 2008

hard to get a hold of and there web site sucks

by Toby Prin From Savage, MN on May 27, 2008

I have not yet dealt with the loss mitigation dept. yet as my loan is still in good standing. I am trying to be proactive about my situation before it gets out of hand.

by Anonymous From Sterling Heights, MI on May 27, 2008

US Bank is the worst home mortgage company to ever be in business. We have been trying to work with them for 2 months now on a short sale. I was finally able to get in contact with someone, submitted all my paper work, found a buyer with a purchase agreement and everything. Here I'm thinking we're moving along....NOPE the dumb F**ks left me hanging. I finally got a call last week stated that they are no longer doing short sales right now. How convienent. After they get all the documents they needed, send a BPO person out and no ALL OF A SUDDEN they aren't doing them anymore because they're losing money. Either way they are going to lose money. SO instead of selling the house for half the loan, they would rather sit on the house and maybe get a 1/4 of the amount owed. Can we say not the smartest crayons in the box working there. Also if you talk to a Mark or Drew in the Short Sale department RUN AS FAST AS YOU CAN. They are so rude. Oh yeah not to mention Tiffany. Yep, that's right I remember there names only because I've only really been able to contact them through email. WHAT A USELESS COMPANY!!!!!!!!!

by Anonymous From Escanaba, MI on May 24, 2008

The company would never return our phone calls and even now when we are trying to fix things and work it out they have been giving us the run around for a mounth and WILL NOT call us back

by Anonymous From Simi Valley, CA on May 19, 2008

by Anonymous From Martinsville, IN on May 07, 2008

by Adrienne Benson From Minneapolis, MN on May 07, 2008

by Anonymous From Lincoln, NE on May 06, 2008

I would give them the information that they would ask for and they would tell me that they did not receive it. There has also been times when they would tell me that they had the information and I would call later and the story would change.

by Iris Diaz From Daleville, AL on April 24, 2008

by cindy moore From Gothenburg, NE on April 23, 2008

by Charlene Burr From Melbourne, FL on April 22, 2008

by Anonymous From Little Rock, AR on April 17, 2008

by Anonymous From Painesville, OH on April 14, 2008

by Anonymous From De Soto, MO on April 14, 2008

by ROBERTO GARCIA From Montgomery, MN on April 07, 2008

by Anonymous From Wood River, NE on April 07, 2008

by bruce larson From Byron, IL on March 31, 2008

by amanda paura From Killeen, TX on March 26, 2008

by sean heard From Inkster, MI on March 26, 2008

by Jean Providence From Altamonte Springs, FL on March 24, 2008

by mariya livits From Elk River, MN on March 18, 2008

by Anonymous From Lakewood, WA on March 18, 2008

I am trying to work with US bank to help a friend get out of foreclosure & get his house sold. I paid the back debt for him but the gal was RUDE. She pretty much told me i must be in it for my own personal gain. WOW! Great job US bank employing the rude.

by Anonymous From Spokane, WA on March 12, 2008

i have owned my home for 10 years and been with them for almost 7 of those. They care nothing of my history with them and are treating me as if I have never made a payment in my life. They refuse to work with me on anythiing.

by Anonymous From Oklahoma City, OK on March 10, 2008

by Anonymous From Fort Wayne, IN on February 17, 2008

I HAVE BEEN TRYING TO WORK WITH US BANK FOR MONTHS, THEY WANTED AN AMOUNT SENT TO THEM SAYING THEY WOULD APPLY TO PAST DUE PYMT. THEY ACTUALLY APPLIED 100.00 TO MY PAYMENT & TOOK THE REST (APPR. 1,000) FOR ATTY FEES! THEY SD THEY WOULD MODIFY MY LOAN, THAT IT WOULD BE READY BY END OF JAN. THEY STILL HAVENT SENT ME ANYTHING EXCEPT A FORECLOSURE NOTICE & I AM BEING SUED FOR THE BALANCE OF MY LOAN! THEY HAVE NOT RETURNED ONE PHONE CALL TO ME, THEY ARE EXTREMELY RUDE, I HAVE BEEN HUNG UP ON NUMEROUS TIMES! IT IS A SHAME THEY EVEN HAVE THE NAME (U.S. IN THEIR NAME!) THEY ARE TERRIBLE PEOPLE!

by joy johnson From Stokesdale, NC on January 31, 2008

by Anonymous From Camby, IN on January 24, 2008

the do not have very courteous people there i was hung up on three times when trying to find out how much i owed. you would think they would want to help there clients instead of being rude to them. they are not understanding at all

by Anonymous From Whitesburg, KY on January 19, 2008

by Darante' Martin From Dothan, AL on January 17, 2008

US Bank does not try to help at all. You would think that they would be more concerned with finding a way to help you as a customer make the payments.

by madinmichigan From Monroe, MI on December 18, 2007

US Bank , does not respond to their clients needs, they do not return phone calls in a timely manner, they do not communicate within the company as to who spoke to whom and what arrangements were made, they give you totally incorrect information and by the time you realize it your so far behind , you have no choices left. I am shocked that the company survives if this is how they do business! Do they know how much money it will cost THEM all of us have to give up our homes because they won't help us? WE didn't asked to be in this position and hopefully the economy will change for the better in the future!

by Anonymous From Detroit, MI on December 02, 2007

I agee that they are very unhelpful. I have been reading a lot of articles on foreclosures and I am convinced that US Bank is one of the lenders that make money rather the property is occupied or not. The only questions they answer is how much you owe and where to send the check.

by ANONYMOUS From South Portsmouth, KY on November 03, 2007

I DON'T UNDERSTAND WHY A BANK DOESN'T TRY TO HELP WORK WITH YOU IT WOULD TAKE LONGER AND MORE MONEY TO FORECLOSE MY HOUSE IT SAT HERE FOR 2 YEARS BEFORE WE BOUGHT IT.... THEY WILL NOT TAKE A PAYMENT FROM US AT ALL RIGHT NOW UNLESS WE PAY 10,000 NO PAYMENT PLANS ARE AVAILABLE FOR US AND WE EVEN TRIED TO SEND THEM HALF OF THE MONEY AND THEY TOLD US DON'T BOTHER IT WONT HELP US WE NOW HAVE 22 DAYS TO PAY THE WHOLE AMOUNT OR WE LOOSE OUR HOUSE I THINK THIS BANK IS VERY UNFAIR TO PEOPLE... I WOULD NEVER TELL SOMEONE TO GO TO US BANK FOR A LOAN...THEY ARE NOT GOOD PEOPLE AT ALL..

by Anonymous From Lithonia, GA on October 22, 2007

US BANK is forcing a foreclosure. I have been paying a refi loan taken by my deceased mother. Tried to negotiate/discount the loan in order to sell and retire debt. They stalled for 6 weeks. Now I am $14,000 out-of-pocket for a loan that is NOT mine. Much of this (legal, evictions, cleaning, taxes, insurance) is costs they would have assumed if I walked away. Proposed selling at auction. They ran-out the clock.

by Anonymous From Bronx, NY on October 16, 2007

by John From Cincinnati, OH on September 13, 2007

U.S. Bank has the nastiest, rudest employees in UNITED STATES. Very threatening, and very dishonest. They will not correspond in writing, always by telephone in order not to have proof of their behavior and biz practices. AVOID U.S. BANK at all cost. SLIMY Business culture.

by Anonymous From Oxford, WI on August 29, 2007

US Bank claims to want to help you but they threaten more than they help. They threaten to take you to court and will only help renegotiate or defer payments after you are over 90 days late. They also, continue to report to credit agencies a past due though you may be paying on time through the modification.

by Anonymous From Kyle, TX on August 28, 2007

US BANK IS VERY RUDE CUST SERVICE. LONG WAIT TIMES. NO HELP AND JUST RUDE AND UNHELPFUL