Taylor Bean & Whitaker

by Veronica From Newtown, CT on July 01, 2008

I think that the TBW Office in Crystal River has the best, most compassionate loan officers on the planet. Keep up the great work TBW!!!

by Anonymous From Eglin AFB, FL on July 01, 2008

by Lori Delfs From Fort Collins, CO on June 17, 2008

They were ok with our situation but offered us no help from them or program now, only after two months payments are made and then they want to increase our payment to get caught up, thats their program. ARE THEY KIDDING IN THIS ECONOMIC DEPRESSION!,to get back on track. They would not even sign a roof damage insurance claim from the previous tornado winds till our mortgage was caught up. Yesterday they sent a "third party" to check to see if we were still living in the house, that was creepy.

by Alese Pewitt From Cordova, TN on June 13, 2008

by Anonymous From Tampa, FL on June 12, 2008

the owner ,Lee Farkas is a homosexual. They have so many fags working for that company you would think they should be based out of San Francisco

by Anonymous From Aurora, CO on June 12, 2008

My son was having trouble making his payments so he asked for some help. TBW increased his payments on him by 1 1/2 times the amount - WHAT THE HELL ARE THEY THINKING! My son has since lost his job and I have tried repeatedly to talk with them to try to bring the loan current and work out a plan (I'm authorized to speak with them, but they never return my calls and have ignored my emails). They have now sent he home into foreclusre - WHAT ARE THEY THINKING!!! IS IT BECAUSE THEY WANT FANNIE MAE TO BAIL THEM OUT. THEIR ATTITUDE IS WHO CARES ABOUT THE CUSTOMER!!!

by Sharon Vereen From Longs, SC on June 10, 2008

by Virginia See From Jacksonville, FL on May 27, 2008

I have been trying to resolve my past mortgage issues since march of this year. I was put on a payment plan but never recieved the plan and was debited from my checking account without my approval and there for the amount was not there. It is now may and I am four months behind on my mortgage and I have to get some sort of help or I will loose my home soon.

by nicole gaskill From Smyrna, NC on May 22, 2008

by Anonymous From Joliet, IL on May 21, 2008

was working with me through a rough time, and then just gave up and wanted everything up front immediately.

by alycia tate From Avon Park, FL on May 12, 2008

by Tony From Edmond, OK on May 07, 2008

TBW took 2 and a half months to release our escrow after our home sold! There were no complications, they're just slow and unprofessional! If the shoe were on the other foot, they would have threatened to evict me! Who's on our side when lenders are slow to pay! Seems to me, there needs to a credit rating system for them, as well!

by NOYB From Homosassa, FL on May 06, 2008

TBW has to follow Specific policies and Guidelines. They cannot just give anyone a loan. If you pay attention to the news- brokers that just gave loans to anyone have put the housing market where it is today. TBW is a Wholesale Lender...if you have a complaint - take it up with your BROKER. The loan programs have changed drastically- TBW is not handing out loans to peolpe that cannot afford them and not refianacing loans if it is NOT WORTH IT. When you get sick or umwmployed do you call your credit card companies, utility companies or your auto lender and complain about your interest rates and payments with them?

by william dykes From Vancouver, WA on May 06, 2008

by robert crawford From Forsyth, GA on May 05, 2008

by Emad Mansour From Des Plaines, IL on May 03, 2008

Easy to deal with, no problems and nice staff to talk to!

by Emad Mansour From Des Plaines, IL on May 03, 2008

Easy to deal with, no problems and nice staff to talk to!

by Darell Hunt From Staten Island, NY on May 02, 2008

by Anonymous From Walpole, MA on April 30, 2008

I too have been receiving the proof if insurance requests. Everytime, I would send it over to the fax # specified. Well, yesterday, I received a letter stating that since I didn't respond, they were taking $2700 out of my escrow acct and getting a policy to cover the policy. My monthly billing statement even lists my insurance coverage so I am not sure why they think the property is uninsured.

by Anonymous From Dundalk, MD on April 29, 2008

I am being harassed about my hazard insurance by TBW. I think they have a scam going so that they can force 'their' preferred insurance carrier on you and the preferred insurance carrier gives TBW a kickback. I have provided information for every letter they have sent me and now I am in danger of having them force their insurance company down my throat even though I have had hazard and flood insurance on my property since I bought it. DO NOT CALL THIS COMPANY. EVERYTHING YOU DO WITH THEM, DO IT IN WRITING AND IF YOU MAIL THEM A LETTER, SEND IT CERTIFIED WITH RETURN RECEIPT REQUESTED - OTHERWISE IT IS YOUR WORD AGAINST THEIR WORD. THIS IS A COMPANY TO BE VERY WARY OF!!!!!!! I have only had my mortgage with them for five months and I have been harassed at least once a month on one issue or another.

by Anonymous From Macon, GA on April 26, 2008

TB&W was made aware of our hardship as soon as we were made aware of it. We've communicated with them twice a month or more for the last four months. We've saved our mortgage payments since they won't take them; we can bring our account current but they won't let us. They won't let us succeed - it seems they want us to fail. We wouldn't recommend them to anyone buying a home, first or fifth. This has been such a nightmare. My wife doesn't sleep or eat; we've gotten behind on other payments trying to give them what they wanted sooner - we just need to get caught up---on everything. I hope finding this sight was an answer to our prayers.

by John Smith From Tampa, FL on April 25, 2008

As I read these comments, I see a lot that deal with late payments (that's your fault), repeat requests for documentation (that's your broker's fault), and poor customer service (that's TBW's fault). TBW is a WHOLESALE lender which means the brokers supply TBW with the information that's needed so if a borrower is receiving repeat requests for documentation it means YOUR BROKER lost it...not TBW. In regards to your late payments, that is YOUR responsibility and no one else's. If you provide proof such as confirmation online that you made your payment, all you have to do is submit it to the credit agency as evidence you paid your mortgage on time. Honestly, I can't believe people don't have this type of common sense. We live in a society of just passing the buck. Grow up.

by Anonymous From Paoli, PA on April 23, 2008

great company- very pleasant to work with and they always get the job done!

by Brandy Gray From Phoenix, AZ on April 15, 2008

I am a mortgage broker and I used TBW on about 10,000,000 worth of construciton loans. TBW was set up to pay my initial Yield spread (aprox 1/3 of total ) at the time the loan closed and the remainder when the loan modified to a permanant loan. They have now decided to NOT pay the remaining 2/3 of my YSP. If this same thing has happened to you please let me know and I can help you get your money. I can be reached at wholesaleloans@cox.net

by Anonymous From Camp Verde, AZ on April 13, 2008

by Tim Manning From Grantville, GA on April 09, 2008

by Anonymous From Grantville, GA on April 09, 2008

my insurance company called they have not made the first payment. they say they will call you back and don,t, i,m trying to keep my home. but talking to a robot.i,m not asking for any pitty,just a litte attention. (this is my home)

by Anonymous From Macon, GA on April 04, 2008

by KAREN From West Palm Beach, FL on March 21, 2008

ESCROWED HOMEOWNERS INSURNACE NOT PAID BY DUE DATE 3 YEARS IN A ROW Every year it a different excuse and I spend up fretting for a week or so and worrying about getting cancelled. This is the worst experience I have ever had and they promise to call you back and they don't. They say they note your account and they don't. This company should be ashamed. Anyone else have escrowed moneys not being allocated on time?

by Kevin From Leesburg, VA on March 19, 2008

Notice to those with complaints vs TBW. I've written to the Better Business Bureaus of Ocala, FL (where TBW has its HQ)and my city, the Attorneys General of FL and my state, the Banking & Finance Dept of FL (regulators of TBW as a mortgage company)and my state, the US representative for Ocala as well as the FL senators, and the credit bureaus. If all of you will complain we can become expensive customers. A VP signed a letter in response to a complain with a credit bureau. If they won't correct their mistakes, at least make their vp's or somebody respond to complaints and be an expensive customer.

by Frustrated From Lilburn, GA on March 19, 2008

First off, I want to say that TBW bought my mortgage, I didn't choose them. I paid my Dec payment online however TBW did not withdraw funds nor did they inform me of this. when discovered, the pmt was 30 days late. they hit me with a late and nsf fee. When I called to resolve, When I called, they won't let me speak to a supervisor. Next I paid Jan 14th for Jan (this time it cleared my bank) and they are reporting me late for that month too. Incredible! What can you do to fight this? I tried complaining to the credit bureaus but they just take TBW's word. Frustrated with TBW!!

by sheldon From Augusta, GA on March 18, 2008

Worst company,sent 1098m to wrong address contacted company 2 wks ago, still have'nt gotten it.

by Thomas Mays From Fort Washington, MD on March 17, 2008

by stop sniveling From Monmouth, ME on March 14, 2008

For those sniffling about poor customer service...your probably in a lot of trouble...I've heard every story about I was sick, I was laid off, I couldn't find my mail box to mail you the check....you can't pay the mortgage, don't cry about poor customer service....stop blaming people because you got sick or lost your job...I bet you waited till you 90+ days late when the foreclosure notice came....too little too late...pack your bags...and for the wife who was on hold for an hour....you need a tissue? You want compassion go to church...Jesus is going to tell you to grow up and get in line with everyone else.

by Steelo From Charlotte, NC on March 13, 2008

I currently have a loan in processing with TBW and it is sickening that I've turned in ALL conditions over a week ago and they haven't signed off on a one of them. Brokers, get signed up with Freedom Mortgage as they have better customer service and their turnaround time is AWESOME!

by A Pissed Off Ex-Employee From Ocala, FL on March 12, 2008

TBW is the worst company to work. They treat their employees like crap and they pay even worse. I worked in the FHA Dept and had to work with a RACIST team leader, an ass kissing associate, and the dumbest supervisor known to man(BETTE). They suck big time...

by val draper From Fraser, MI on March 09, 2008

Taylor Bean & Whitaker has BEEN VERY GOOD TO ME VAL DRAPER FRASER better get the lie i did not say off your net

by dwight draper From Warren, MI on March 09, 2008

good job pete betty

by DALE LONG From Yale, MI on March 01, 2008

THERE NOT WILLING TO HELP NOBODY. THEY JUST WANT THERE MONEY. I TRIED TO TELL THEM I WAS OUT OF WORK DUE TO AN ILLNESS, THEY DONT CARE. WHAT CAN I DUE I CANT LOOSE MY HOME I HAVE 5 KIDS.

by Anthony From Odenton, MD on February 28, 2008

TBW's "customer service" is atrocious at best! Our average hold time is approx 17 minutes. Yesterday my wife was on hold FIFTY EIGHT MINUTES! She finally got tired and hung up! We didn't choose TBW, our mortgage was sold to them! I will make sure the next time we purchase a home, we will insist the lender divulge their plans to sell off our mortgage. If TBW is anywhere in the sentence, we'll look elsewhere!

by Valerie Draper From Fraser, MI on February 25, 2008

I did every think they told me to do they held Dec payment and would not take Jan payment sent my check back asking for more money now knowing I do not have that much money to give them , I feel they lied to me . iam a single mom we had some bad hart ship there just not willing to work with us ,not caring that I have young children I worked bvery hard to keep tis house , they just want my home . iwas told 30 more days

by andy center From Lake Arrowhead, CA on February 20, 2008

we usually make our payments early and often make payments toward principal reduction. tb&w posted our early payments as late which hurt our credit and caused us to not qualify for a loan with another bank. it has now been more than 10 months since they said they would correct it and it still is not. terrible operations and follow through.

by Anonymous From Stone Mountain, GA on February 01, 2008

There hold times to reach a customer service rep is terrible. I have held up to 45min, and still no help.

by Susan Ziebart-Roth From Burnsville, MN on February 01, 2008

Have been attempting to resolve a TBW related issue (posted my mortgage payment for December then reversed it and charged me a late fee) for the past month. We've encountered obstacle after obstacle with TBW, the most significant being the extremely long hold times to reach a customer service rep. I'm currently "on hold" and have been for 47 minutes. This is not unusual. Linda Thomas, CS, has been as helpful as possible, but admits hold times average one hour. This is unacceptable from a consumer standpoint. We'll be refinancing to obtain a better interest rate AND to escape any further dealings with Taylor, Bean and Whitaker. Absolutely the poorest customer service I've ever encountered with any company.

by dorline jordan From Panama City, FL on January 27, 2008

by Domenico Mammoliti From Sorrento, FL on January 25, 2008

I could no longer afford my home. I bought it two years ago with zero down. I called Taylor, Bean and Whitaker to discuss my options. I wanted to deed the house back to them to avoid the market here in Orlando. They suggested I try to sell it, and they would help by freezing the balance while I had it on the market. After three months I found a buyer. I priced to cover the balance,realtor fee and closing costs. At the closing, the Pay-off from Taylor, Bean and Whitaker included the three month of interest, costing me a fortune to sell my house. I called them to express my outrage at their underhanded tactics, and I was told that I signed a contract and was responsible for the charges.

by Dave G From Catonsville, MD on January 23, 2008

They suck. TBW sold my loan to another company after one year, and now i have to pay Wells fargo a $10.00 service fee per payment to pay online with my bank.

by Anonymous From Central City, KY on January 19, 2008

by P.O.ed From Katy, TX on January 13, 2008

I hope the feds get these people because they are the worst. I didn't like the terms of a loan I was approved for with another co. so we tries these idiots. They received my COMPLETE file the day after Thanksgiving and I still couldn't close until 1-10-08. NEVER AGAIN

by Metro Mortgage From Bonita Springs, FL on January 11, 2008

Been lending for almost 20 years and TBW's staff is one of the most helpful and "Southern" kind of folks I've ever met. I don't always think they are using their best "common sense" but I've had nothing but good treatment at their hands. A few clients have complained and I've asked them to send me their issues which I've always been able to resolve. My apologies to those of you who are suffering poorly - it may be the industry's "issues" that could be causing some of these problems. Terry - Bonita Springs

by looking to purchase From Trenton, SC on January 10, 2008

i have contacted this company over 50 times in an effort to PURCHASE one of their homes however i intend to use my own finance company and the problem is NO ONE EVER CALLS ME BACK. one person has called but has failed to arrange for a viewing of the property. YOU CAN'T MAKE MONEY IF YOU DON'T CALL INTERESTED AND POTENTIAL BUYERS BACK IN A TIMELY MANNER.

by Anonymous From North Attleboro, MA on January 08, 2008

Taylor Bean is really the bottom of the barrel as far as service goes. I am a retail broker and have used them for several transactions and they are really just horrid to work with. They are very uneducated and if anyone ever returned a call I would fall over dead of shock. Ask the same question of three different people and you get three totally different answers. The Braintree MA office should just be shut down or at a minimum the Manager should be fired. I would rather deal with just about any other lender.

by Anonymous From Lake Worth, FL on January 02, 2008

This company has the worse customer service concerning mortgages. I called them in January 07 advising them to do another cost analysis since my new property insurance doubled by being shoved over to Citizens in Florida. They advised there is no need to do that, they cannot because the analysis was already done and can only be done once a year. I think that's crap. I am now stuck with paying for more back into my escrow because of their failure to add it in 07. They claim there was no call ever made which is another crap. They keep giving me 4 different figures now on what I owe them. They also failed to pay my 2006 property taxes, I had to call them on this to have them pay it, a week later. I guess my only alternative is to file a complaint with my Governors Office. They have you on over 30 minute hold time. When you know and ask for a specific team to speak to, they ask you the security verification. Each team that connects you ask it all over again. Their CEO and below are incompetent people that are not seeing what the CS team is doing. I guess there is no monitoring for training purposes because everyone will have to go through retraining. Oh by the way, technology advances in a company systems means nothing unless the people know about the functions and how to answer correctly to a customer.

by Bill From Pikesville, MD on December 18, 2007

Not that happy with TBW. They pull a lot of crap.

by Anonymous From Bloomington, IL on December 17, 2007

I asked for a payoff request (to pay the remaining balance) and they told me they'd send me a bill with the amount by 5pm the following business day. I called two days after it should have arrived and they told me that I was wrong in waiting for the request and they couldn't send it to me that fast. In the mean time, they continued to charge me interest. I had them pull the recorded phone message and review it. When I called back, they acknowledged they were in the wrong but said that there was no way they could have gotten the request to me in two business days. I mentioned overnight mail and they said it was my fault for not knowing that they don't use overnight mail. Support is a joke and the people working the case are incompetent, telling me that I have to pay for their mistakes. I will never recommend nor use them ever again.

by Anonymous From Saint Louis, MO on December 12, 2007

I am hearing that TBW is having problems funding their loans. Any word on their solvency?

by Reader From Salt Lake City, UT on December 02, 2007

I feel bad for the people who were not treated right by TBW. I can see why the company is hiring Customer Service Reps out of Utah. Any company should know that pouring money into Customer Service, not only keep customers coming but happy and they would be returning for business. Having only a good rate but no Customer Service can be a downfall for any company. I hope this will straighten up Customer Service for TBW and finally not only show they can give you good rates on their loans but also take care of their customers. ;-)

by Ed From Yorba Linda, CA on November 27, 2007

We were referred to TBW by Kinder homes for a construction to perm loan for a new home (The ABATE) in Ocala, Fl . The loan process has been a NIGHTMARE. We just found out today 11/27/07 that they had placed us on default status in July 07. We were never notified of this and they did not have a problem taking a check for $1500 after the default supposedly took place. We kept our construction loan payments current and are still working on the perm loan but now we do not know where we stand. I called them today to find a resolution and they were less than professional. their Lawyer seems to be more of a people person then the people I spoke with at TBW. Would definitely love to hear from others in the same situation (Kinder Homes blames TBW and TBW blames Kinder Homes for this mess!!) Humintman@yahoo.com

by Sue From Mount Laurel, NJ on November 16, 2007

I worked for one of the Branches of TBW for 2 years and had the pleasure of working alongside of some of the most intelligent, informed and overall good people that I have ever come in contact with. I have worked in the mortgage/title industry for over 12 years and I must say that those who are commenting on how incapable they are, are the ones with the issues. You will not find a better group of people or company. If they'd only open a branch in NJ, I'd be PROUD to work for them again. To the rest of the people have commented...get a grip, stuff happens and no one is perfect. Have a little patience.

by Anonymous From Lexington, KY on November 06, 2007

90% of all the negative comments on this blog are either 1. From competitors who are getting blown away by all that TBW offers, or 2. From some incompetent bottom feeders that have been fired by TBW. This company is too busy closing loans to reply to this stuff. Kepp up the excellent work!

by l. Willis From Surprise, AZ on October 23, 2007

Stupid, stupid, stupid, stupid liars

by Anonymous From Plainfield, NJ on October 09, 2007

they are horrible in helping us with our problem. they wont take a partial payment, and their customer service is absurd!!

by Anonymous From Saint George, UT on October 04, 2007

I am a mortgage broker that does a high volume of loans. I only use TBW when I have too. True, they have put a lot of time and money into technology. This is there most attractive trait. However, when it comes to customer service they are among the worst. They have a cooperate culture that is very weird. As a mortgage broker that does business with them....they treat me as bad as the customers that make payments to them. I can not in my right mind put one of my borrower with this company. Country Wide is a great company that treats there customers right. TBW is satisfied with crappy service because they offer decent rates to there broker partners. But I would challenge any broker to tell me that they are the best company for there borrowers. The people that work for TBW are not educated in the laws, or in the mortgage industry. I often have problems with them getting there FHA loans insured by HUD. They have closed out cases with HUD that should not have been closed out. This has make it hard for several borrower to refi. This was all because they have uneducated people working there. This is not the only mistake they make, but an example. If you have a mortgage broker that is going to send your loan through TBW tell them there are many lenders out there with just as competitive rates. I would never recommend this company to anyone....and I wish management at TBW would start remembering who keeps them in business. It is the customer. Mortgage Broker from Utah

by Anonymous From Fernandina Beach, FL on October 04, 2007

I will like to first start out by saying that I have been in the business over 20yrs and have worked with numerous lender, and I have to say this is by far the worst. I obtained my mortgage thru Taylor Bean, made payment on time, 1 time it did not register, they decided to call me a day after the 30 day (not the 29th day) as to advise me that they did not receive a payment, I explained to them initially and gave a contact number for my cell, as I travel by air and sometime do not receive my mail right away, however I paid immediately on the phone, I ask them would this be considered a 30 day late on my credit report they stated, yes, well I found the printout showing where I made the payment, could you believe when I sent in the printout, they in turn sent me a letter stating no error has been made on their part, just make me wonder what happened to CUSTOMER SERVICE . and how much time do we have to continue to pick up the phone and stay on line a minimum of 40 min. each time for follow up., because as you know , someone else can help you, with no help at all??

by Anonymous From Albuquerque, NM on September 17, 2007

Customer service is almost non-existence. Phone calls result in at least a 45 minute wait.

by Anonymous From Tooele, UT on September 11, 2007

WHERE IS THE ACCOUNTABILITY? TBW DOESN'T FOLLOW MY STATE LAW REQUIRING MORTGAGE COMPANIES TO ACCEPT ANY PAYMENT FROM THE BORROWER. THEY SENT MY FIRST PAYMENT BACK TO ME BECAUSE IT WASN'T THE FULL AMOUNT. IT WAS A TEST PAYMENT THROUGH MY BANK BILL PAY ONLINE. ON HOLD FOR OVER 50 MINUTES IS NOT COURTEOUS! WHEN TRANSFERED AGAIN AND AGAIN BECAUSE THEIR CUE CARDS DON'T TELL ME WHY THEY CAN'T ACCEPT PARTIAL PAYMENTS. THEY HAVE DONE NOTHING TO GAIN MY RESPECT ACCEPT A GOOD RATE. THESE DAYS EVERYONE IS GETTING A GREAT RATE.

by Anonymous from Florida From Brooksville, FL on September 05, 2007

Taylor Bean & Whitaker is the worst experience we have ever had. We are borrowing $80000.00 less than the appraisal and they still want another comparison after we gave them two very good ones. This has been ongoing for almost two months, we are going to another lender. Thank GOD.

by john smith From Phoenix, AZ on September 01, 2007

Recently closed on a loan with TBW and discovered they don't know squat about FED & local banking laws or they simply choose to break and ignore them. flailed to follow RESPA and HUD requirements. Title person was not much help and really is like all the rest of them - dumb ass a rock when it comes to legal requirements. Based on above comments may move to a larger and stronger mortgage source (450 million is much of a base) if TBW is still around in 3 - 6 months.

by m. sparti From Glen, NH on August 31, 2007

So far, so good. I have a bi-saver that has worked well. Previous GMAC loan holder was a nightmare. No one could be as bad as that bunch.

by Nguyen From Lowell, MA on August 31, 2007

I had mortgage account with TB&W for 3 yrs. my escrow account had many mistakes. The tax amounts paid and reported on my statements did not match with history report as well as the tax bills I received from the city. The statements showed five tax payments paid to City but I only received four tax bills from the city. This mistake made my account every year had the shortage balance. and then I called them to figure out this mistake. They hang up.

by Terrell From Lawrenceville, GA on August 20, 2007

I have done business with Taylor Bean & Whitaker for 9 years. Despite some of the comments posted, they are a good company. They have some of the best technology on the market. The online site works well. I have made 11 payments and NEVER a problem. Setting up my online login was simple. I suggest some of their customers actually learn how to properly use online applications OR take more PERSONAL responsibility in their finances. If I did not believe in how they operate, WHY WOULD I CONTINUE TO SEND MORTGAGE TO THEM FOR 9 YEARS????? Being a small community bank, I would go elsewhere. KEEP DOING A GOOD JOB TBW!

by Jason From Morgan, UT on August 17, 2007

I originate loans with TBW and I personally have 4 loans with them. They use more common sense in decisions than anyone I have used. The loans I close in a small town result in very happy customers...or I would definitely hear about it and not get so much repeat business. Title companies, borrowers & brokers all LOVE TBW! Find a competent broker or community bank like ours (in Morgan, Utah) and you'll find the process amazing and you'll love the rates & fees!

by Anonymous From Andrews Air Force Base, MD on August 16, 2007

I had better and worse. but TBW's "true pay" sucks

by Shayne Rodriguez From Kennesaw, GA on August 07, 2007

I'm a new customer; erroneously set up 3 initial payments; received no assistance from the company to resolve the issue; had to pay $30 in fees, future pmts must be made in money orders for 1 year; trying to be a good customer, treated like one trying to pull a scam; company rep was determined not to provide customer satisfaction

by Anonymous From Brooks, GA on August 06, 2007

Your custemer no service is one of the best I would like to keep my morgage with you but you will not come to terms that other lenders will there fore I will take my loan some where else.

by Anonymous From Lexington, KY on August 06, 2007

This is the worst company I have ever dealt with. I was told I was approved, gave notice to my landlord, even given a closing date, now I am homeless. I spent money to pay off debts that were supposed to seal the deal and they still want more. I am getting an attorney involved. I should not be homeless with a fiance that suffered a stoke. Please go somewhere else!!!

by Dawn From Belleview, FL on August 06, 2007

I have had a loan with TB&W for the last five years, the only comlpaint I have is their customer service. Usually when I have to call for one reason or another, I have to sit on hold for at least 40 minutes!!! Then I get to speak to someone ho only passes me along to someone else and then even that person is unaware of how to answer my questions. I really believe that they are given a card to read from so as nt to give you any information at all! TERRIBLE CUSTOMER SERVICE...

by Frustrated From Seattle, WA on August 05, 2007

Applies for a loan, they have asked for the same paperwork 3 times! The have lost documents. although they deny it, I've asked why they need bank statements refaxed after 2 previous times, in which they acknowledge recipet, buta little more than 2 weeks later need the refaxed. Out of control, we are applying with another lender thats a bit more organized.

by Rik From Las Vegas, NV on August 05, 2007

Refinanced and unfortunately got this company bought the mortgage. Gave me a late fee for the 1st payment arriving one day late due to online banking. Would not budge on the fee. Sent letter and still would not give a courtesy one time forgiveness. No customer service.

by Brian Fischer from Saint Peters, MO From Saint Peters, MO on August 02, 2007

Company has great rates, easy to deal with Customer Service, online bill pay, very easy to work with from start to finish, loan was reviewed quickly and closed even quicker, I recommend this company to anyone

by Carrie From Roy, UT on July 31, 2007

Trying to get approved for a loan through this company has been a nightmare. There online tool went down and our applications was never received. My finance applied on his own and was "pre-approved" they then told us he should have never been pre-approved and made us apply again together. Now, they have come back saying we make too much money for the loan and they are now processing the application under just my income. It has been constant back and forth with them asking for redundant things like written verification of the verbal verification of my employment when they have already received a written verification in the first place. I highly suggest that anyone looking for a mortgage GO SOMEWHERE ELSE!!!!

by Anonymous From Las Vegas, NV on July 25, 2007

For the past 3 months every time I call the phone system hangs up on me saying there is a technical problem and I can't get through to anyone. I have to call and select "business partner" instead of "Consumer" to get through. I have complained numerous times and still the same problem for over 3 months.

by Jennifer From Loganville, GA on July 16, 2007

This mortgage company is ridiculous to deal with. Unfortunately my mortgage was sold to them for handling. I called because I was having problems logging in to their website to make a payment, I was pressured into making a payment by phone - after giving them all of the information that they pressed me for I hung up and thought nothing else about my mortgage payment. Two weeks later I got a letter in the mail saying that my mortgage payment was late, that I owed an NSF fee, a phone payment fee, and a late fee. When I called to see what in the world was going on I was told that I gave them the wrong account number. They would not tell me what number I had given them nor would they let me hear the recording - in other words it was their word against mine. I quickly sent in a check by mail with all fees they demanded, the late payment, and excess to go towards the principal. Four months later I was still getting letters saying that I owed an unpaid Late Fee. I called five times - and no one could fix the problem. In a nutshell - this company is a scam! I hate the fact that they have my mortgage and I will NEVER do business with them in the future - I suggest everyone else stay away.

by Shayne From Kennesaw, GA on July 06, 2007

New mortgage loan, erroneously made 2 additional online pmts. canceled pmts and contacted Taylor, Bean & Whitaker. They insisted I pay the $30 return fee even though I gave a heads up. This was a new loan, first time payment. Felt their customer satisfaction approach was much to be desired.

by DELICIA LOGGINS From Detroit, MI on July 03, 2007

I THINK THIS IS A VERY WELL MANAGED, AND ORGANIZED, PROFESSIONAL AND UNDERSTANDING MORTGAGE COMPANY. I ENJOY HAVING THEM AS MY MORTGAGE COMPANY - VERY PROFESSIONAL AND COURTEOUS.

by Anonymous From Burlington, MA on July 02, 2007

I have been very happy with TB&W. They have great rates and are a joy to work with.