Suntrust Mortgage

by Jeamary garcia From Deltona, FL on July 03, 2008

by Anonymous From Glenville, MN on June 26, 2008

by Anonymous From Hollywood, FL on June 24, 2008

by William D. Miller From La Jolla, CA on June 04, 2008

Sun Trust has been courteous and cooperative when I acquired my mortgage and have been so until March 3rd, when they began harassing me with phone calls to refinance my mortgage. I have called them and written to them on two occasions,but they don't seem to get the message that I no longer want to live in the condo that I owned due to health reasons.

by Anonymous From Ball Ground, GA on May 15, 2008

by Ricky Lopez From Venice, FL on May 15, 2008

We have been trying to let SunTrust Mortgage since November that we are having financial troubles. If someone could help us restructure our mortgage to payments that we can afford now. We have sent them our financial statements. We have talked over the phone almost every day since November and no one at Suntrust Mortgage have tried or offered to help us.

by Ricky Lopez From Venice, FL on May 15, 2008

We have been trying to let SunTrust Mortgage since November that we are having financial troubles. If someone could help us restructure our mortgage to payments that we can afford now. We have sent them our financial statements. We have talked over the phone almost every day since November and no one at Suntrust Mortgage have tried or offered to help us.

by ANONYMOUS From Springfield, MO on April 29, 2008

SUNTRUST DOES NOT CARE! THEY ONLY WANT TO GET YOUR HOUSE. WHY IS IT THEY NEVER RECEIVE PAYMENTS ON TIME EVEN THOUGHT THE PAYMENT WAS SENT. AND THEY DON'T RECEIVE CORRESPONANTS EVEN THOUGH YOU MAIL THEM SEVERAL TIMES AND NEVER RECEIVE FAXES EITHER. I DON'T TRUST THEM AT ALL. THEY DON'T REALLY WANT TO HELP OR THEY WOULD. THEY JUST WANT YOUR MONEY, HOUSE AND YOUR LIFE.

by Anonymous From Springfield, MO on April 25, 2008

All of their procedures seem borderline fraudulent when it comes to the Loss Mitigation Department.

by Anonymous From Springfield, MO on April 25, 2008

by Anonymous From Fairfax, VA on April 23, 2008

by Nikkia Carter From King George, VA on April 18, 2008

They gave me three months forberance which helped but I need a more long term plan and they don't seem to be able to offer me one. The bad thing about the forberance is that they still count those months against me so instead of being one month behind, I am four months behind. My husband lost his job and we have had a fmaily crisis which he is away taking care of. I could afford half the payment but they seem unwilling to help in that regard. We have been faithful ontime payers with this bank for years and even paid two mortgages at the smae time when our current house was being built and we had not sold the first house yet.

by Anonymous From Orangevale, CA on April 09, 2008

by Marta Vasconcelos From Pearland, TX on April 08, 2008

by Walter Cranford From Clanton, AL on April 06, 2008

When I started having trouble meeting my payments, the loan company tried to help by increasing our payments from $530.00 a month to $860.00. When we tried to make a payment, they sent it back to us with no explination. A forclosure notice came one week later. Now we don't know what to do, or what is going to happen to our family.

by Paulette Patterson From Durham, NC on April 02, 2008

by Kevin Volker From Verona, WI on March 19, 2008

by Anonymous From Jenks, OK on March 18, 2008

by Bradley Seeley From Willard, MO on March 08, 2008

It's not their fault that we are in a situation now that has gotten us behind on our bills. We appreciate them loaning us the money, and regret that we are unable to pay it all back.

by Anonymous From Suwanee, GA on March 08, 2008

when we taled to them about our situation they told us we would have to make more money to refinace

by Frank Shephard From Ransomville, NY on March 02, 2008

by Christina Dobbs From Bayville, NJ on February 13, 2008

Very slow...their customer service reps don't return your phone calls...by the time you do its to late your already in foreclosure. They wont let you get caught up...and their loss mitigation process takes a very long time.

by lisa lowrey From Gainesville, GA on February 13, 2008

by Anonymous From Maricopa, AZ on February 06, 2008

Customer service is terrible. Don't expect anyone to call you back or assist you when you do get a hold of someone there.

by todd kenney From Cocoa, FL on February 03, 2008

by JB From Sevierville, TN on January 25, 2008

I've rated their service as poor because the phone representatives are not decision-makers. They cannot broker a deal that will get the company's money and bring me back into current status. It's as if they are reading from a script and regardless of your offer, they return to the script, giving you the same mantra over and over. It's truly unfortunate that Suntrust gives these people so little authority. I'm certain that MANY foreclosures would be avoided if the customer service reps could actually make a decision.

by Matthew Martin From Bloomington, IN on January 14, 2008

by Kim Lo From Laveen, AZ on January 10, 2008

by Anonymous From Hudson, FL on December 19, 2007

LOSS MIG DEPARTMENT IS NO HELP AT ALL. HELPING FAMILIES TO STAY IN THEIR HOMES IS JUST A CROCK FULL OF LIES. MS. JOYCE BOWSER DOES NOT EVEN RETURN CALLS, THATS SUNTRUSTS LOSS MIG EMPLOYEE. SALE OF MY HOME IN EARLY JAN 08. THANKS TO SUNTRUST'S NO HELP POLICY, MY HOME IS ALSO INVOLVED IN A FRAUDULENT FORECLOSURE RELIEF SCAM. I HAVE A LIS PENDS ON MY HOME ON THAT ISSUE, I AM IN A FEDERAL CIVIL SUIT IN TAMPA WITH 9 OTHER FAMILIES. DOES SUNTRUST CARE TO HELP MY FAMILIY? THINK AGAIN PEOPLE. MY ADVICE IS STAY AWAY FROM USING THIS BANK AS YOUR MORTGAGE COMPANY BECAUSE IF DEVASTATION HITS YOUR FAMILY, YOU CAN BET SUNTRUST WILL TAKE YOUR HOME RIGHT FROM UNDER YOU. THE STRESS SO INTENSE THAT AT TIMES I WISH I WAS DEAD AND THAN I WOULDN'T SEE MY HOME BEING SOLD OUT FROM UNDER ME.

by Matthew Martin From Bloomington, IN on August 15, 2007

Although we have fell behind, Suntrust Mortgage has been very considerate when speaking to me. They have not used any high pressure tactics