Suntrust Mortgage

by Allie Moore From Midlothian, VA on January 12, 2013

by Anonymous From Gladstone, VA on December 28, 2012

by Anonymous From Scottsville, NY on December 05, 2012

I have sent in my modification paperwork three times and still no resolution. They also did a payment plan that was outside of their terms and cancelled it on me.

by Anonymous From Charles Town, WV on November 18, 2012

by Anonymous From Covington, GA on October 15, 2012

by Vicki Koebernick From Rapid City, SD on August 09, 2012

SunTrust will give you the runaround in the pretense that they are trying to help you get back on track with a home modification loan/forbearance. All they do is ask for the same information over and over saying that either they didn't receive it or that it wasn't up to date. It is just a joke to make you feel like they are trying to help you then they sneak in and try to foreclose on you. Do not trust them! Not sure what the best course of action is, but they are not trying to help you.

by Pamela Black From Easton, PA on August 01, 2012

by Carl Hawkins From Escondido, CA on May 14, 2012

I feel the SunTrust customer service reps do the best they can do but I feel the wait on the 800 number is at times to long and should be looked into.

by Anonymous From Goleta, CA on April 10, 2012

SunTrust lies.

by Kevin Newman From Crown City, OH on April 10, 2012

by Jared Allmond From Knoxville, TN on March 07, 2012

by Anonymous From Cartersville, GA on February 20, 2012

by vince davis From Johnson City, TN on February 12, 2012

I have tried to work with Suntrust over the last year on Modifying my home loan. I have submitted paper work over and over and over. I have been pushed from one Person to the next and each tells a different story. I was told we are working on your mitigation plan and so if you stop making your payments now we can add to the back of your loan and don't worry about your credit we will fix in when your mitigation is approved. My mitigation was turned down, Now I'm 90's past due. my credit is Destroyer (and they they say they can't fix My credit even if I make all back payments). Now they have started foreclosure. Suntrust is a Scam. DON'T TRUST THEM. YOU WILL LOOSE YOUR HOME. THEY LOSE PAPER WORK ON PURPOSE AND PUSH YOU FROM ONE REP TO THE OTHER FOR A REASON, and that is to take you home. GET LEGAL HELP WHEN DEALING WITH SUNTRUST OR ANY OTHER BANK. VINCE

by Dennis Nickles From Hawthorne, CA on October 20, 2011

by fredreka preyear From Stone Mountain, GA on October 06, 2011

by Anonymous From Peculiar, MO on August 18, 2011

the house is in my wife's name we refinanced with dover mortgage told us if we make all payments on time for 4 months they would drop house payment we called they sold our mortgage to sun trust by that time then sun trust wouldn't uphold that deal so my wife had them do a loan mod they charged $7000 dollars to take $20 off a month then 11 months later they raised it back up $20 and the $20 was escrow our home is worth maybe 90,000 mortgage is 11500 they lie cheat and steal and won't help

by Anonymous From Albuquerque, NM on July 26, 2011

by Christine From Pine City, MN on July 20, 2011

I applied for the home modification program march 2010, it is now July 2011 and I finally got my new house payment amount which is now $50 higher than it was before with 16K more tagged on the back of the loan! This entire process has been a nightmare. They lost my paperwork over a dozen times! I would faxed it several times and mail t each time. They always has some excuse why they didn't have it. could never talk to a modification officer, just a secretary. Some of them were nice some were rude and actually sad it's my problem I couldn't make my mortgage payment. So I cannot afford my house even more so now and I don't know what to do. I feel this bank took advantage of Obama's making home affordable program by finding a way to rip off their clients just like the banks did the the adjustable ADR's.

by Anonymous From Yorkville, IL on July 01, 2011

They worked with me for the first initial loan modification which I received in January 2010. It took about 8 months to get this modification. Anyway through unforeseen circumstances fell behind again the later part of 2010...was unable to get anything accomplished until I wrote a letter to the president of the mortgage company. At that point, I worked strictly with 1 particular loan modification counselor. What they gave me was a loan forbearance. I was desperate and took it. I gave them over 8,000 dollars up front as a down payment and, of course the monthly payments were higher by $600 with that loan forbearance than they were with the original loan modification. 2 months later, I have now defaulted on my loan forbearance. I don't think there is much left to do except foreclosure, but maybe there is some hope. Not sure if there is anything your company can do. I was reading about a PARTIAL CLAIM and perhaps this might be the way to go. I also filed Chapter 7 Bankruptcy last year in hopes of saving my home. I am grasping for straws here

by Anonymous From Mcdonough, GA on June 18, 2011

Applied for a loan modification because of change of job, decrease in income. Originally loan was an 80/20 loan with interest only. After waiting 6 months after sending them required papers twice, they said no decision made. I continued to pay but was still behind 60 days. I then filed the paperwork through NACA to try and modify the loan through the HAMP program. went to a making home affordable program to try and get a face to face answer with a sun trust representative as NACA had also not heard anything. Representative was very flippant and said you are denied here and now on the spot because your loan is not a fannie mae or freddie mac loan. all the time i applied, sent the papers they requested, i was not told this. rep said they only thing she could do for me was to increase my payments. i asked her why was she there fronting like they were interested helping people get more affordable payments. it was like they know they are going to deny and not participate in the HAMP program. i called them several times to ask if they participate and no one i spoke to knew the answer.

by Diane From Crozier, VA on May 30, 2011

Almost can't believe I have had the same situation, what legal help or government intervention is being offered.

by Anonymous From Fayetteville, NC on May 23, 2011

by Kathi P. From Estacada, OR on May 18, 2011

SunTrust is very uncooperative. I was laid off for 7 months. Filed loan mod in Dec 2010 called wkly to follow up and ask if they got the docs, needed any additional info and if they'd assigned a negotiator to it yet. Every week they said they had the forms, didn't need any additional info and it hadn't been assigned to a negotiator yet. In April I received a letter dated prior to my last phone call to them, stating the loan mod was denied due to requested information not being provided. They never requested any information and when I requested if they needed any information they said no. We are selling items and will have money to pay the entire past due amount but they won't extend the auction date by two weeks. I guess they prefer to deal with a bankruptcy instead.

by Anonymous From Roland, OK on April 05, 2011

SunTrust is a horrible mortgage company they screw you by suddenly not accepting payments, they r a scam

by austin From Roland, OK on April 05, 2011

suntrust

by Julie Simpson From Phoenix, AZ on April 01, 2011

by Tracey Scott From Adamsville, TN on March 29, 2011

Please do not suggest SunTrust Mortgage to anyone, not even your enemy. This has been a nightmare!!!!! I only hope NO ONE ELSE ever has to come in contact with the service of this bank. Are they human?

by David Grose From Kenyon, MN on March 16, 2011

by Anonymous From High Point, NC on March 08, 2011

SunTrust mortgage has been very patient in trying to help us to save our home what we needed was the income to prove we truly want the home jobs are hard to get hired most are temp services

by jarvis wiggs From Hope Mills, NC on February 25, 2011

by D. Minor From Fayetteville, GA on January 30, 2011

SunTrust has been the worst bank as far as customer service, responses to inquiries..., and must be the only bank that is exempt from the modification program. I do understand that this is their business and they are trying to prevent themselves from drowning in the economy such as it is; however, there are a lot of homeowners who have been reliable and responsible for years at making their mortgage payments and unfortunately are now victims of circumstances that are beyond their control, which have also caused difficulty with us being able to afford our monthly mortgage. For every rude person employed by SunTrust..., I am staying prayerful for us all that there will be at least one that will be genuinely honest about helping those of us who have shown good faith over the years and are not trying to walk away from our mortgage agreement; just asking for a little assistance with saving our homes with a modification that will help us and them.

by Dean C. From Cove, OR on January 21, 2011

File a complaint with the Federal Reserve. I filed with BBB and they do not handle SunTrust as they are a foreign banking institution....Why our government gave a foreign institution money is beyond me!

by Anonymous From Washington, DC on January 17, 2011

SunTrust is scamming us all and their tactics are simply to buy time enough for them to rob us of our money and they will be protected by the Government bankruptcy law then go out of of business leaving us with nothing. They demonstrate the same tactics as the Bernard Madoff's Ponzi scheme. We all need to be part of a class-action suit before they bail on us with our money! If there are any LAWYER'S OUT THEIR WITH A CONSCIENCE TO DO THE RIGHT THING. PLEASE COMMENT ON HOW WE ALL CAN GET IN CONTACT WITH YOU. WE'RE READY ARE YOU!

by Mr House From Somerville, MA on December 29, 2010

Show me the loan, they never gave you the loan. go to stop the fraud 2010.com

by maria alvarez-sidley From Porterville, CA on December 12, 2010

by rachael grzegorczyk From Clarksville, FL on December 02, 2010

by Anonymous From Riverdale, GA on November 13, 2010

by BRAMWELL Pusey From Hollywood, FL on November 07, 2010

by eva From Kennewick, WA on November 06, 2010

all i can say is yeah, horrible experience. I also had similar dealings on so many counts. we ended up losing our house. I would absolutely be involved in a class action lawsuit.

by Anonymous From Minneapolis, MN on October 27, 2010

My mom just received a foreclosure notice from Sun Trust today after being told her loan had been modified and making payments for the modification amount. I need to know who I can contact to help keep my mothers home. Please email me ronna_reynolds@yahoo.com

by Just Disgusted From La Mesa, CA on October 10, 2010

Same complaint: they don't send a bill on time for my monthly mortgage payment when I want to make sure my payment arrives ahead of time so I won't be delinquent. After 2-3 calls/month almost every month, I finally get a bill a few days before it is due to them...I even go on line to find the next month's bill, but is not even posted for downloading yet. Even when I send my check in via certified mail, I still have to call to ask why they haven't cashed the check yet, - only for them to say they haven't received it yet. They seem polite enough, but clearly this is a monthly frustration, filled with anxiety. What is wrong with this picture: a customer who doesn't receive a monthly bill on time without having to call and beg for it, wants to pay early only to be told it must be the postal system which is at fault. Let's see: is it profitable for a company to place enough road blocks in front of the customers to ensure payments are late and late fees are imposed. Suntrust sure doesn't get my vote until they clean up their act!

by Anonymous From Spring Hill, FL on October 09, 2010

SunTrust Mortgage They are ripping us off with our bail out money. They were being creative on interest only loans that as of Sept. 2010 Freddie Mac and who else will not buy these loans. So yes there should be a class action suit on these type of loans no one will by this product so what does that tell you. No one is proactive and no one looks at the cause and effect and the domino effect. Did mtg. banking for 22 years with PNC and WAMU and worked with FHLMC, FNMA, GNMA from coast to coast and today we have greed and no has conscience. ST needs to have classes so everyone is in the same book and the same page. I was told by a representative that they are no going to do principal reductions because the girl said at ST it would not be fair to her. I have never been late, have a hardship and been trying to work with them for 12 months. They are something else.

by Joseph Bongiovanni From Buffalo, NY on September 28, 2010

I have a current mortgage with Suntrust, not by choice but because my loan was bought by Suntrust. I have never paid my mortgage late and now I'm interested in applying for a new mortgage because I found a home I'm interested in buying. I have so far called several times, I was supposed to get an application mailed to me 2 weeks ago and still nothing, since I have called and someone was supposed to fed ex me a package overnight over a week ago. I have also requested info. online....NOTHING. I placed a call last Friday, I spoke to a man in the refinance dept. because I was mis-routed there...I asked to speak to a manager, however he couldn't find one and said he would email one who would most definitely get back to me by Monday and now its Tuesday and still nothing!!! I'm absolutely disgusted with the poor customer service and plan on not only finding a different company to refinance my current mortgage with Suntrust but to also apply for a new mortgage through a different company also!!!

by Gary Whitlock From Laguna Hills, CA on September 22, 2010

by Anonymous From Fairfax, VA on September 20, 2010

You all need to contact the Office of the President. Keep calling until one of the reps give that info to you. Notice the reps won't give their last names. Robert Liehuar (804) 291-0225 is the President of ST Mortgage. Document every time you call, every person you speak with and talk to their Manager! A class action law suit would be the smartest thing to do. Yes, they do continue to "never receive your documents" whether faxed or otherwise. They play games but keep calling them every single day!

by Kent Owens From Wheatland, WY on September 06, 2010

Suntrust is the worst. We have been fighting with them for 14 months. They raised our escrow and never notified us of this. Only after we were behind by many months did we get notified they were going to foreclose on us. I have the money to pay my bills and now i am staring at a date of sale for my house. Suntrust is selling my house out from under us.

by Anonymous From Charlotte, NC on September 02, 2010

by Anonymous From Roebuck, SC on August 27, 2010

by frank mincey From Phenix City, AL on August 19, 2010

by Richard Garner From Ruidoso Downs, NM on August 14, 2010

Also feel like they lied to us, by telling us we were in the mod program as they got the foreclosure going and executed.

by steve gallwitz From Ocala, FL on August 12, 2010

they said they would work with us, they lied, they made no effort to work this out, only made sure we cared for the home until they were ready to foreclose on us!

by Amy Trinidad From Orlando, FL on August 02, 2010

by Monnett Jackson From Lithonia, GA on July 29, 2010

by jennifer From Bessemer City, NC on July 23, 2010

They refuse to help us too. They will not return your phone call. We tried to get a mod done, it took forever and only dropped it 98.00. They are the rudest people I have ever dealt with..We don't know what to do next and don't want to lose our home!!!!!

by Anonymous From Santa Rosa, CA on July 22, 2010

by Kim From Jasper, GA on July 07, 2010

I have been unemployed for over a year though have a killer resume, husband business owner lost couple of major contracts. We have remained current on our payments only by robbing our 401k and paying all penalties. We asked for help but Suntrust rejected us immediately and said to liquidate the property. Now with Obama's new plan for unemployed (though GA doesn't look to be a state involved yet) I am trying to figure out who to go to that can intervene and get Suntrust to help us, don't think going back to Suntrust will do us any good and I don't think I could go through the whole thing with them knowing how we were treated...I don't want to lose my home but what are we supposed to do when we have exhausted funds and can't get a job though extremely qualified??

by costella cabbell From Laurel, MD on July 02, 2010

by Anonymous From Carrollton, GA on June 29, 2010

After six months of waiting for suntrust to reach a "resolution" I find out that they cannot. Why? Because I have been laid off. Wouldn't you think that such circumstances would encourage them to help more? I have had such a terrible time with this company, and now I am losing my home and can do nothing about it. It is really a sad state that our economy is in. I am telling everyone about this, and rallying whoever I need to to get something done. This is happening to SO MANY people.. good people who don't deserve it. Beware of modification, repayment plans, and short sales.. they are evidently only for those who have jobs and are not behind. I got behind on my payments because my husband walked out, six months later I totaled my car, and yet five months later, I lost my job. All beyond my control, and I got no help from anyone. Suntrust took the last bit of dignity I had, my home.

by Anonymous From Concord, CA on June 25, 2010

by Anonymous From Portland, OR on June 03, 2010

Please email me so that we can come together to file complaints with the better business bureau,class action law suit and any other possible solution to Suntrust's actions. I have the same experience as almost everyone here. Email me at: suntrustfraud@gmail.com

by LJ From Marietta, GA on June 03, 2010

I have had dealing with some good folks, then was handed over to a complete moronic a-hole who not only angered me but filed a lawsuit against me. After he and Suntrust lose the suit, expect a lawsuit against them, and some correspondence seeking class action status!

by Jennifer Rose From Murfreesboro, TN on June 03, 2010

I have spoken with some great reps and some really terrible ones. When I mentioned a partial claim, my rep didn't even know what I was talking about.

by sharon mcquisten From El Cerrito, CA on June 02, 2010

ditto to the negative comments. won't return calls. impossible to deal with. lie often. I am a real estate broker and they all but refuse to work with me.

by Keith Scott From Yucca Valley, CA on May 31, 2010

Disgusted with this Suntrust Mortgage. I KNOW that we were not treated fairly or professionally by this company. Instead of working with homeowners they will take their homes, turn around and sell the property at a loss. This is just STUPID. They were very cruel and cold in their attitude when we were finally able to talk with someone. Extremely BAD experience and I urge all homeowners to be very careful when dealing with this mortgage company. Keith & Pamela Scott

by Keith Scott From Yucca Valley, CA on May 28, 2010

The company is fine as long as you make your payments. Otherwise, unresponsive and not helpful.

by michelle cook From Concord, NC on May 19, 2010

by Todd Bethea From White Plains, MD on May 06, 2010

by Dorothy Parker From Columbus, GA on May 03, 2010

by michelle harris From Plant City, FL on April 23, 2010

by Anonymous From Joplin, MO on April 13, 2010

Hard to understand, will not allow us to talk to someone with more authority to make any decisions or take any actions with our mortgage.

by Jeffery Gray From Kannapolis, NC on March 28, 2010

WHO WAS THE 4.9 BILLON IN TARP MONEY FOR?

by jamie kasten From Mesquite, NM on March 26, 2010

they refuse to give me any way to save my home and now that I have gotten a great job I know that I can keep up my payments and I'm wanting to very much. they told me too bad my PMI would pay off the loan. Now they will not even return my calls.

by Anonymous From Oldsmar, FL on March 24, 2010

Start writing to all the politicians in your state. Use snail mail (return receipt) and email and flood them with the complaints maybe they will wake up and do something for the people instead of these banks.

by Rachel From Orlando, FL on March 22, 2010

Hi I am at a loss of what to do ..Foreclosure papers were mailed and filed in january of 2010. I have sent in my paperwork for a mod and still am waiting I got Channel 6 news involved and have been speaking with someone about getting a mod done she stated she would have this done within a week it has only been a few days but I am still getting paperwork filed in court from suntrust's lawyer I am at a loss of what to do.

by Melissa Malone From Braselton, GA on March 15, 2010

by Anonymous From Broadway, VA on March 14, 2010

I have been in a loan modification program for several months. And in February of this year they took 2 payments out of my account. When trying to get this resolved they were rude, not helpful and was telling me different things every time I talked with them. I finally got my extra money back but not before we accumulated a lot of charges because of checks from my other creditors bouncing. And when I tried to make a payments in March is when I found out that I was denied from the program. I really am not impressed with the way that things were handled.

by ursula saulter From Nashville, TN on March 08, 2010

by todd schmidt From Wisconsin Rapids, WI on March 05, 2010

SunTrust pre-buys loans, refuses twice to do mod and restructure per Government plans I qualify for, gets Government default insurance payments and creditor money then tries to foreclose with forged Deed and Note initials ... communists!

by Doris Hoffman From Panama City, FL on March 05, 2010

They want work with you or talk either you or tell you the truth. They just play games. They record your conversation but when you say you want to record their conversation with them they hang up on you.

by Jason Beal From McLeansville, NC on March 02, 2010

They keep telling us something different. One person tells us one thing and something different from someone else. SUNTRUST is the WORST!!!

by Donovan Jagger From Columbia, TN on March 02, 2010

We are in a modification epic...been going on for 8 months and I too was told to put money that would typically go toward the original mortgage into savings for the modification. Now that's put me 3 months behind and facing a foreclosure notice. Now magically the negotiator says she'll call back this weekend with paperwork details and such. This is outrageous and I'd warrant an all out attack against suntrust bringing a class action lawsuit up their pipes!

by Samantha Rippy From Bell Buckle, TN on March 01, 2010

by Anonymous From Tavares, FL on February 22, 2010

Due to being laid off and finding another job out of state we listed our house for sale. We got approval to go ahead with a short sale and got s contract on the house within 2 weeks. That was in MAY 2009! It is now the end of February 2010! First buyer walked away b/c of the wait in Dec of of 2009. We quickly got an all cash offer right after that and sent it in for Suntrust to approve, which still hasn't happened! We have done everything we could to do! Filled out all the paperwork 15 times because they never seem to get it... They have had a contract on this house for 10 months and can't tell us if they will accept the offer or not! I guess they would rather have foreclosures.

by mary From Piedmont, SD on February 22, 2010

Suntrust is the worst bank we have ever dealt with, they do not return calls,we have tried for 8 months to get our loan modified in that time we have called weekly, the loss litigation department is a joke none of those people have a clue on what is going on every time we call we get a different answer. now the house is going into foreclosure and we are trying to do a quick sale cant wait to see how many months it takes them to figure that out we do not want to deal with this bank ever and would not recommend it to anyone.

by Lisa Ford From Fairburn, GA on February 18, 2010

Where is an attorney, we need to file a class action lawsuit, imagine all the other people going through this that are not posting

by Anonymous From Fairburn, GA on February 16, 2010

by Savhome From Austell, GA on February 12, 2010

I am currently working with Suntrust to have our current loan redone. Well Suntrust Bank is taking Six Months to process the paper work. Everyone who is having Problems with Suntrust need to file a Compliant with the BBB. This will help in getting Suntrust Mortgage Company to come forward and answer question on how they are taking me homes. No matter what state you leave in you can file a complaint. After filing the compliant BBB will contact Suntrust for comment. At that time they will work with us on getting the issues with Suntrust resolve. Until than Suntrust will keep taking our Homes. Let's put a stop to this RIGHT NOW. They received money from the government to help the American People. Please, Please , Please let's all band together and fight this. Contact BBB on SUNTRUST MORTGAGE INC. TODAY......

by Anonymous From Lansing, MI on February 08, 2010

screwed on trying to get a loan modification done, i was told that my payment didn't have to be made due to being in the loss mitigation system, they have now sold my house and refuse to help me keep the home. and i have a fha mortgage

by Anonymous From Germantown, TN on January 26, 2010

I have a full price offer backed by a pre approved loan for the sale of my property. Suntrust refuses to allow the sale to go through instead they are going to foreclose! An additional few days were needed for the title search and Suntrust refused to allow the additional days instead foreclosing on the property. This was a full price sale and I had $40,000 equity in the home which is lost now due to this bank!

by Scott Lunsford From Eagle Springs, NC on January 22, 2010

by Anonymous From Cape Coral, FL on January 22, 2010

I started in May to have Suntrust help me with my Mortgage. They took all the financial information from me regarding the debt to income information. they me a loan modification after four months. The Modification increased my payments $100/mo. When I questioned them the indicated that it was a computer generated modification and that since my DTI was on 28% and not 30% their was nothing they could do. I asked her how they arrived at this figure. The mitigation specialist stated that they would only consider the first mortgage, not the second or the prime equity (which by the way is all with Suntrust). The first and second were done at the same time to split the payment, the third was in order to add a pool, during the "good times". Within the fist two months of missed payments I was getting phone calls 3 times a day each and every day. When I asked them to help, they said I did not quality for any programs. The calls kept coming, accept they kept getting more and more nasty. Then I finally found a federal harassment law and sent them written notice to stop calling. Have heard nothing from they since. I am trying (as I told them I would) to do a Short Sale. I think they should stop bailing these banks out and realize they are not HELPING! They are only getting money from the sale of the house, from the feds and from their insurance carriers for homes that they have insured against foreclosure. Why incentive does Suntrust have to help. Their banking practices leave a lot to be desired. I pulled what little money I did have with them, they were even taking money from my checking account in "anticipation" of an overdraft situation (I did get this resolved very quickly....)

by Timothy Harmon From Lakeland, FL on January 21, 2010

by Anonymous From Berkeley, CA on January 12, 2010

by Anonymous From Charlotte, NC on January 07, 2010

by audrey walters From Oneida, NY on January 07, 2010

not willing to work with individuals to fix the problems and making it even harder to pay and also makes you feel like you are a dead beat in this economy situation that is taking place right now.

by jon denomie From Salton City, CA on January 04, 2010

this bank acts in bad faith never returning calls or answering letters sends the paper work to fill out then claims they never received it same when faxing they say they never got the faxes

by Anonymous From Marana, AZ on December 27, 2009

Not available to help, seem uninterested in helping

by Flo From Sallisaw, OK on December 18, 2009

We wanted to let our realtor assume the mortgage from Suntrust but, They do not do that at ALL on ANY loans. We have a family home we live in and have tried for a few months to sale the house we have through them. It is a burden on us. We tried to rent it out but got screwed by the renter and now have no choice but to either try to sale the home, or foreclose. Really I don't want the bad credit but also have a home to live in. Thank GOD! I feel bad for these people that will or might loose their homes. I don't think we will be making anymore payments to the house and what ever happens to my Credit I know I am not the first. After this year we will be with everyone else on our credit- FORECLOSURE

by Laura From Sparks, NV on December 14, 2009

Sun Trust mortgage is the worst and most crooked company I have ever dealt with. They lie, they steal, and they have caused me to have panic disorder. When you talk with them they are the rudest bunch of people I have ever dealt with sometimes you do get one nice person but it does not seem like they are there very long. We have asked for help to stay in our home but they do not want to help they say they do but they really don't you talk to someone and they transfer you around until the "phone hangs up". We do not choose them as our mortgage company and we want out, they are a piece of you know what they DON'T CARE THEY REALLY DON'T. Someone and if you are out there needs to sue them for all the stuff they put all of us through. Does anyone know how to get from under them please help.

by james schmidt From Lithia Springs, GA on December 07, 2009

by Anonymous From Monroe, NY on December 02, 2009

by Anonymous From Fairfax, VA on November 30, 2009

by timothy harmon From Lakeland, FL on November 16, 2009

by charhil From Fresno, CA on November 14, 2009

SUNTRUST MTG IS THE WORST EVER. YOU CAN NEVER GET THEM ON THE PHONE AND WHEN YOU DO IT IS LIKE THEY ARE CONFUSED AND DON'T SEEM TO UNDERSTAND WHAT YOU ARE ASKING. IN DEC 08 I MYSELF Applied FOR A LOAN MODIFICATION WITH SUNTRUST. I HAD SOME LOSS OF INCOME AND SOME MEDICAL ISSUES THAT WOULD NOT ALLOW ME TO MAKE MY HOUSE PAYMENT. I WAS TOLD THAT I NEEDED TO BE THREE MONTHS LATE ON MY PAYMENT FOR THEM TO CONSIDER A LOAN MODIFICATION. I FILLED OUT ALL OF THE PAPER WORK AS ASKED BUT THEY KEPT TELLING ME IT WAS UNDER REVIEW. IN MARCH OF 2009 I RECEIVED A NOTICE OF DEFAULT FROM TRUSTEE CORP. I THEN WAS TOLD FROM SUNTRUST THAT I DIDN'T MAKE ENOUGH MONEY FOR A LOAN MODIFICATION. I HIRED A COMPANY IN APRIL 09 TO DO A LOAN MODIFICATION. THEY HAD A WEB SITE SO I COULD FOLLOW UP ON WHAT WAS BEING DONE. THEY WOULD CALL SUNTRUST MTG AND THEY WERE TOLD THEY WERE VERY BUSY AND THEY WOULD BE GETTING TO THE FILE. IN AUGUST I WAS WRONGFULLY TERMINATED FROM MY JOB AND SENT MY UNEMPLOYMENT AWARDS LETTER TO SUNTRUST AND WITHIN TWO DAYS THERE WAS A NOTE TAPED TO MY FRONT GATE THAT MY HOME WAS BEING AUCTIONED OFF ON OCTOBER 9TH. I TRIED TO CALL SUNTRUST AND ON Employed TOLD ME MY LOAN MODIFICATION HAD NOT BEEN APPROVED OR DENIED AND THEY WOULD SENT TRUSTEE CORP A E-MAIL TO STOP THE AUCTION. THE NEXT DAY I CALLED TRUSTEE CORP AND THEY HADN'T RECEIVED ANY E-MAIL. I CALLED SUNTRUST AND THEN WAS TOLD THAT MY LOAN MODIFICATION HAD BEEN DENIED DUE TO LACK OF INCOME. IT DIDN'T TAKE THEM LONG AFTER THEY GOT THE AWARDS LETTER. NEEDLESS TO SAY I AM LOSING MY HOME TO SUNTRUST MTG. OF COURSE THEY NOW WANT ALL OF THE BACK PAYMENTS PAID UP FRONT. SUNTRUST MTG IS ALSO ON THE HOPE NOW PROGRAM SPONSORED BY THE government. SUNTRUST TRULY WANTS OUR HOMES. WHEN THEY HAVE ALL OF OUR HOMES ON WHICH THEY HAVE FORECLOSED AND THEY CAN'T SELL, THEY WILL BE LOOKING FOR ANOTHER BAILOUT. IF YOU HAVE ANY ADVICE ON ANY LEGAL ACTION PLEASE E-MAIL ME AT CHARHIL73@GMAIL.COM. I ALSO GOT WRAPPED UP IN A LOAN MODIFICATION SCAM. I WAS GUARANTEED LOAN MODIFICATION OR A REFUND WELL NOW THEY DON'T WANT TO PAY UP. THANKS TO SUNTRUST I WILL BE LOSING MY HOME REAL SOON.

by Anonymous From McLean, VA on November 10, 2009

www.subordinationclassaction.com A lawsuit has been filed against one bank, NatCity, for its policy refusing to subordinate second mortgages to other companies' first liens. The lawyers are looking for other people suffering from the same problems with other banks.

by Melissa Beach From Greenbrier, TN on November 04, 2009

I have the same story as nearly everyone else on here. Suntrust refused to do a loan modification until I went into foreclosure...in fact ADVISED me to do that. Then only lowered my payment $90 a month after tacking on thousands in "late fees". Now they refuse to work with me claiming my income is "too low" when my income is actually higher than it was when they did the original loan mod. They took all this bailout money, but are not using it to help anyone! I'm not asking for a handout, just a simple loan modification. These people are criminals and if someone knows how to start a class action lawsuit... I'll be the first to sign up. They need to be held accountable or give back the money they took.

by sonya haynes From Clarksville, TN on October 29, 2009

by Robert Carion From Huntersville, NC on October 20, 2009

by Joseph Reed From Leesburg, FL on October 19, 2009

by Anonymous From Anaheim, CA on October 16, 2009

by Anonymous From Cleveland, NC on October 12, 2009

by richard allen From Jonesboro, GA on October 10, 2009

by darrin olah From Venice, FL on October 07, 2009

by K.Rogers From Greer, SC on October 03, 2009

My situation with SunTrust began in Sept. 2008 when my husband got laid off of work. At that time I contacted them and asked for any type of assistance that they could give me in paying my mortgage, but there response was “Nothing we can do for you unless you are 90+days behind.” There was nothing they could do. We were able to pay our bill on time until January of 2009, when we started to fall behind again. I made another call, same story. When Obama passed his plan this year, I immediately started the loan modification process. That began in April, after five months, countless phone calls and hours on the phone; I finally got my loan modification package in the mail in September. Hoping for a miracle, a major disappointment appeared before my eyes when I opened the package, the mortgage had only decreased $11.00. How could that be, considering we had such a dramatic decrease in our income. According to SunTrust, they only take our income into consideration, not our debt. But, they told us to send back the paperwork unsigned and they would look for another workout option. So, here we go again! As of today, we are 90+ days behind on our mortgage payment, as SunTrust once told us to do. When I called and asked help I am now told they can’t help me because I am 90+ days behind. When asked about their previous statement of “having to be” 90 days late to receive help, they said that things are different now. How convenient for them! We received our letter of default but are told they won’t proceed with the actual sale of our house because we are in the loan modification process, but I am sure that’s a lie too. I am very interested in talking with others about hearing what your situation might be. I am also looking for any advice that someone might want to give. I am going to fight this all the way thru, to the point where SunTrust will WANT TO GIVE ME BACK MY HOME!! You can reach me littlebittnc@yahoo.com

by kristine pluskota From Oak Creek, WI on September 25, 2009

by Anonymous From Clarkdale, AZ on September 23, 2009

by CONNIE MORALES From Antioch, TN on September 21, 2009

by Doris Hoffman From Panama City, FL on September 16, 2009

You should read on line what others have said about them. You can never get through and they won't talk to you.

by Anonymous From Brooklyn, NY on September 12, 2009

I would appreciate any effort that you will make, in order to help me in this matter.

by Vincent From Youngtown, AZ on September 10, 2009

I lost my job earlier this year. Am now running out of funds but I do have income. Started calling SunTrust in early July without success. They either never answer or the person you talk to acts like they can't even understand what you're talking about. Sent them emails through their site. 6 weeks after emailing, they sent response saying they can't give any information by email, I must call. What a joke. Early August, sent certified letter asking for help, no response. End of August, filled out the online help form at the hopenow.com website. Almost middle of September now.

by Roberto Ortiz From Jacksonville, FL on August 27, 2009

I called and called no one returns my call, I leave long messages willing to come to an agreement, but no luck. They said that I qualified for several programs that could help me and that they would send me information and nothing was sent to me... Very poor customer service.

by Anonymous From Chesterfield, VA on August 23, 2009

Lost my Income and was told I had to fall behind before I could be offered any assistance. At the end of the forebarenace I started making my regular payments as agreed. They told me that I needed to pay the entire past due amount. I figured the woman was mistaken and unaware of the agreement previously made. I was then told I had to apply for a second forebarence in order for them to add the past due to the end of the loan. Three months later, I got two checks returning three months of mortgage. ????? WTF

by NC From Thornwood, NY on August 23, 2009

Suntrust mortgage is easily the rudest, sneakiest, and all around worst mortgage company anyone can deal with, DON'T USE THIS COMPANY!!!! No joke.

by mike reibsamen From Cumming, GA on August 21, 2009

slow, advised not to pay mortgage to facilitate modification...then denied Help for Homeowners because we made 2.4% more than gov't program dictated. Offered price that was still too high when they could have gone a little lower I think.

by William Clarke From Fort Lauderdale, FL on August 19, 2009

by julie arroyo From Winder, GA on August 18, 2009

by Anonymous From Westerville, OH on August 12, 2009

Have been working on a modification since March of 2009. They have been extremely uncooperative and have been unwilling to help us. Their representatives have been rude and do not seem to know their policies. We were told that there was a new policy, which would disallow them to work with us that went into effect the day that we called. Very convenient for them. Our experience with them has been awful and they are very slow in their response. We hired a local state agency to assist us with the modification and they cannot get them to respond to their requests. We are so willing to work something out and stay in our home, but unfortunately, they do not seem to want to work with any of their clients.

by Anonymous From Philadelphia, PA on August 05, 2009

by jan From West Bloomfield, MI on August 02, 2009

Trying for mod since March 2008. Sent paperwork 3x Call weekly. No one calls us back. Husband lost job. Can't afford payments. Not making anymore payments. Maybe this will get their attention!

by sharon ford From Fayetteville, NC on July 28, 2009

by Brittany Ross From Reno, NV on July 22, 2009

Suntrust is an awful company to deal with. My parents currently deal with them and they have been trying to refi or modifi. Suntrust told them you have to fall behind in payments and then we will discuss this issue and work with you. So they fell two months behind and decided to send in their mortgage payment because they want to keep the house and sure enough suntrust did not except the payment and now they are 93+ days behind and in foreclosure. When they feel behind (like suntrust said to do) suntrust said we cant help you, you need to be paid in full on time. No one will help my parents and I can not seem to find a good thing about Suntrust anywhere. Sounds to me they say one thing and do another. We want names and phone numbers of people who have had problems with suntrust and are willing to take it to legal matters. This company is unfair and should not be able to take peoples homes away for doing what they say. Please contact me xbritttx@aol.com

by Kathleen From Fort Lauderdale, FL on July 16, 2009

Suntrust Mortgage is the WORST bank to have your mortgage with. I applied for a loan modification after I lost my part time job and had less income and they refused to work out anything for me. They gave me the runaround and finally told me that I had to be three months behind because they were following FHA guidelines. In the mean time FHA said that the information was true (that i had to be three months behind) but it is still up to my lender to work with me if they want to(Suntrust chose not to work with me). Some of the representatives were rude and even told me I should not have gotton the house to begin with since I cannot afford it. Also, I attended a seminar on Helping Homeowners where lots of representatives from different banks were ther except Suntrust Mortgage. All the Suntrust Mortgage customers had to go to regular non profit counselors that were there. As soon as you miss a payment they do everything possible to tack on fees even though you give a date with a promise to pay. Very sad!!!!!!!

by Ayondela Hunte From Accokeek, MD on July 15, 2009

They stated I need to be 90 days behind to even apply and qualify for any Assistance, then after getting behind 90 days, they said because I have a VA loan, I don't qualify and the guidelines are restricted, so I am loosing my home...A scam!

by patsy caldwell From Bakersfield, CA on July 11, 2009

by Robert M. Travis From Woonsocket, RI on July 09, 2009

In 2006 I purchased a single family home putting 20% down. In 2007 I changed careers and was looking to lower my interest rate, after shopping around I found a mortgage broker who offered a rate of 5.5% after a few weeks they told me I would have to go on a NIV ( no income verification )program due to my income being shown on my tax returns. I was told Sun Trust Mortgage would do the refinance but at a rate of 6.25% after I was put through the ringer by the mortgage broker, appraisal fee, title work and their fees I went to closing and the rate was 7%! unbelievable, I was told Suntrust Mortgage would only do the loan but at a higher rate! Sub prime loan I was told by the mortgage broker. I never received a good faith estimate. Predatory Lending at its best. Well I paid my mortgage on a timely fashion for this was what I entered into, never late on any payments with a FICO score of 755,735 and 722. In September of 2008 I lost my job and could not collect unemployment due to my 1099 income. I contacted Suntrust Mortgage to tell them my situation and they said they could not help me due to the fact I was unemployed and not behind on my mortgage! Because of house value I can not refinance or sell my home. I checked with realtors and companies stating they could help me short sale my home. Presently out of work,and not getting any help from Suntrust mortgage. I have called everyone at Sun Trust, loan retention department,modifications out. They presently told me my home is scheduled for auction in August! I need help if anyone knows how please let me know!

by Anonymous From Wichita, KS on July 06, 2009

Suntrust holds our 2nd mortgage, we tried to refinance the first and save about $300/month but because they will not subordinate then we are SOA. My husband is a laid off aircraft worker, I guess they can take my bailout money but are unwilling to help us. They are horrible and I say let's bring on the class action lawsuit!

by mary From Coachella, CA on June 29, 2009

My husband and I bought our house in december 2006 we were so happy and we thought we had a good deal with the house reduced 2 years later after dealing so many times with suntrust mortgage we are ready to go in to foreclosure. we called suntrust mortgage every day so they could help us do a modification we were not behind with our payments yet they told us that we had to have missed payments and fall behind so they could help, we saw no other way out since my husband worked two jobs and he lost one of them we did that after that we would call them everyday spoke to a million different people faxed all our paperwork twice said they never received when they finally said we might qualify for a modification they said we made too much money and would not qualify something that I still don't understand well we love our house but this is just ridiculous. Suntrust mortgage never helped us we then decided to do a short sale our realtor sent them all our paperwork and suntrust said everything was fine a year later we went into foreclosure and they said they didn't have any paperwork from us I still cannot believe they did this, well they will be loosing more because we wanted to stay in our home and be current in our payments but they just would not cooperate with us.

by gregg From Jacksonville, FL on June 18, 2009

by Cassanda From Ardmore, OK on June 18, 2009

My husband and I both lost our jobs and our four month old baby had to have open heart surgery leaving us financially devastated. I called suntrust and they asked for lots of financial info. I faxed it and asked for confirmation that they received it and was told they were not allowed to send confirmation. I asked if they had received our payment and was told no because they were behind on opening mail! What the he'll?! Do these people sit around all day and think up ways to ruin peoples lives? The sad thing is... That yeah they'll find a way to take you're home no matter how cooperative you are and there's nothing you can do about it. You can call everyone in the world to help but the fact is that even help costs money and they know your financially strapped. The question is.. Who is going to hold them accountable for not doing what they were told to do with the bailout money?

by Anonymous From Corbett, OR on June 16, 2009

SUN TRUST WILL NOT ALLOW US TO REFINANCE OUR FIRST ( THEY HOLD OUR SECOND ) AND WILL NOT SUBORDINATE. WE HAVE AN ALMOST 2% LOCKED LOWER INTEREST RATE ON OUR NEW REFI - AND WE CAN'T DO IT BECAUSE SUNTRUST WON'T ALLOW IT UNLESS WE GO THROUGH THEM. WHAT A CROCK OF CACA!! I AM SO ANGRY!!!

by Suntrust Customer From Fredericksburg, VA on June 15, 2009

You're more likely to get STRUCK BY LIGHTNING while WINNING THE LOTTERY than getting a return call from Suntrust. Been on hold for HOURS and can't get through. Been trying to get an answer on load mod for 8 months - nothing. Now foreclosure. Our "ADJUSTER" has had a full mailbox unable to take a message for three months.

by LONG WAIT From Liberty, NC on June 10, 2009

My husband lost his job in January. We decided to refinace our home to help with cost of living expenses, medical expenses. I found loan officer quick to take application and apprasel fee but not so quick to return phone calls or answer any questions as to why it is taking so long to get any information regrding our application. It has been at the underwriter's for 2 months and now when I call and leave messages or email loan officer I get no returns. It is very disappointing. It seems with the economy the way it is and people struggling to make payments THEY WOULD TRY TO HELP MEET THE NEEDS OF THEIR CUSTOMERS.

by candi catoe From Banner Elk, NC on June 06, 2009

by Tammy From Summit, NJ on June 05, 2009

We closed on our house last year and are currently trying to refinance our home. We called SunTrust first, but did not receive a call back. We went with another lender and got a great deal. But now SunTrust is refusing to subordinate our second loan. I was told that in Novemer of 08 they changed thier policy to no longer allow a 2nd mortgage to be subordinated if the 1st loan is refianced with another lender. Translation: We are being held hostage by SunTrust. Other lenders will not refinance your loan unless they can be in first position. But SunTrust is refusing to allow thier loans to be subordinated to other lender. So, they won't call you back to refinance with them so they don't have to lower your rate and you can't go with anyone else because they won't subordinate so your stuck. My husband and I are seriously considering taking this to court. They are willfully prohibiting their customers from going elsewhere to get better rates. And since they know you can't go anywhere else, they have no motivation to help you lower your rate with them. And even if they were willing to lower the rate, you still have to pay them closing costs. So either way, they're getting your money its just a matter how they get it (interest or closing costs). Our next steps will be to contact or congressman, the media and a lawyer. This is the type of policy that causes class action lawsuits.

by savitri kumar From Lawrenceville, GA on June 04, 2009

by Erin Laurenzo From Dallas, GA on May 26, 2009

by Anonymous From Council Bluffs, IA on May 22, 2009

by Anonymous From Cleveland, OH on May 12, 2009

by Doris Hoffman From Panama City, FL on May 09, 2009

by Unhappy Client From Kirkland, WA on May 06, 2009

This is a copy of the letter I sent to the President and CEO of SunTrust Mortgage. Back in May of 2008 I was injured on the job. I was on an approved Short Term Disability when my supervisor demanded to return to work regardless of illness. Upon failing to do so I was wrongfully terminated. With the help of my doctors, we filed the claim to the state and were awarded disability, at the cost of my employer. In December of 2008, we had exhausted every avenue of money. We fell behind on our mortgage account with SunTrust Mortgage. We love our home. We want to raise our family here. I requested several times to help us modify our loan. I was told by your company “We do not make enough money to stay in our home.” Even though my husband’s income is over 100,000 per year. Upon winning my case, I began to receive my disability checks. Being on disability is less than 50% of what my income was while I was working. I again requested a loan modification. I was told in order to stop foreclosure we must pay the attorney fees. We therefore immediately sent the $3,000 you requested for payment of attorney fees. The first option your company tried was a repayment plan. Seeing as our over all income has dropped by 30-40%. We could not afford a repayment plan. I requested a loan modification in hopes of SunTrust Mortgage understanding our unique situation. I am still disabled, we have an infant and we are still under a financial hardship. I have called your company everyday since being told we do qualify for a loan modification. I have spoken with Eric, Ms. Johnson, Shawna, and everyone else in that department multiple times to find out the status of the loan modification. We finally heard back last week in respect to the loan modification. To my surprise, our payments did NOT go down. In fact they have INCREASED! I was expecting a drop in loan payments, considering the drop in interest rates. Robin (Loan Modification Specialist) told us "Well You guys can afford it!!!!” Robin informed me our interest rate will be 7%. I asked why our interest rate can not be reduce she said "It's clear you can afford the higher payment." Is this not a repayment plan? I pleaded with Robin to reduce the interest rate to 5%. The difference in payment is over 1,000/month. I expressed our current income and situation, this still leaves us living paycheck to paycheck. In the event something were to happen to either of our incomes Robin’s responded by stating "Well then we will have to start the process all over again." Pardon the sarcasm.... But the first time we went though this YOU WOULD NOT HELP US.!!! Meanwhile, upon requesting a loan modification with our second mortgage lender Specialized Loan Servicing, LLC, they immediately reduced the interest rate to 5 % within a matter of two weeks dropping our payment in half. The highest praise I have of them. Your company on the other hand, has received more than 4.8 BILLION in bail out money. The whole point in our request for a loan modification with Suntrust Mortgage was to work together in a payment plan allowing us to stay in our home. Instead it has resulted with an increase to our monthly finances at a time when our payments truly need to be reduced. Given the current rates is approximately 4 - 5% a loan modification process resulting in a 7% interest rate really seems to be taking advantage of our situation. Is this how you help your customers? By denying them the lowest rate possible? Is this doing what is best for your client instead of your profit? Is this what President Obama had in mind when he gave you money? Honestly, my husband is working as hard as he can. We want to keep our home. We want to raise our family here. However, we can not believe you and your company are willing to keep us under a financial hardship for the sake of your profits! … And this is your answer of help? “You can afford it!”

by Luis Brito From Zion, IL on May 01, 2009

It seems to me like they can have an agent that could dedicate time to my case and they keep asking the same question over and over again and saying we'll call you back and see what we can do and it has been three months without an answer. Can they keep record of everything instead of sending annoying letters over and over again...???

by Cassie Boone From Conroe, TX on April 24, 2009

Sun Trust Mortgage has not completed the modification in a timely manner. We should have had our loan modified no later than a month after completion. It took Sun Trust a month to order the final inspection. The person they sent out for the final inspection could have re-certified his original appraisal, but they waited six months and ordered an appraisal from another company. It took us several attempts to find out what paper work was needed to modify our loan, even then two months later they emailed requesting more information. Then finally after seven months of waiting on them to modify our construction loan they stated they were ready to get us into a mortgage. However when I inquired about the interest rate, they would not let us use our float down option to get a lower rate since according to their appraisal we were at 99% loan to value. At that point we attempted to refinance, but the would not accept our outside appraisal without a log home comparison even though their appraisal did not have a log home comp. We would not have had any issued with appraisals or modifying our loan had Sun Trust not taken over seven months to complete the process.

by Anonymous From Orlando, FL on April 18, 2009

They haven't returned my calls. After my forebearance ran out and I've attempted to make arrangements, they're ignoring me now. They must want my property added to their listings.

by Sarah Pruitt From Ladson, SC on April 15, 2009

by syed qadri From Watkinsville, GA on April 14, 2009

by SH Nothern Ca From Santa Rosa, CA on April 13, 2009

WE ARE CURRENT ON OUR MORTGAGE PAYMENTS, BUT OWE 200% MORE THAN THE CONDO IS WORTH. SUNTRUST WANTS TO "MODIFY" MORTGAGE ONLY. WE HAVE TALKED TO BK AND RE ATTORNEYS WHO CAN NOT HELP US. THEY SAY WE CAN EITHER STOP MAKING PAYMENTS, FILE BK, OR DO A SHORT SALE....RIGHT, OUR PLACE IS SECURITIZED AND OWNED BY A GOVT ENTITY. DO YOU THINK THEY WILL ALLOW US TO SHORT SALE? NOPE! THE FEW TIMES WE HAVE CALLED SUNTRUST THEY ARE RUDE ADN VERY UNHELPFUL. I HAVE HAD SEVERAL SURGERIES AND HEALTH PROBLEMS...OUR CARS ARE OLD AND HIGH MILEAGE...WE HAVENT HAD ANY EXTRA $ TO ACTUALLY ENJOY OUR LIVES, AS WE MAKE ALL OUR PAYMENTS TO MORTGAGE COMPANY, TAX COLLECTOR, AND HOA...WE WERE IN A REALLY CRAPPY LOAN UNTIL WE COULD REFI INTO A FIXED LOAN W/SUNTRUST. NOW REAL ESTATE ATTORNEY IS SAYING WE COULD HAVE HAD A CASE IF WE HAD STAYED IN THE CRAPPY LOAN.. NICE HUH? WE HAVE PAID $100K OVER THE LAST 4 YEARS, HAVE NO EQUITY, NO LIFE, AND FAILING HEALTH...NICE AMERICAN DREAM... WHERE IS MY BAIL OUT $$ THAT THE PRESIDENT IS OFFERING?? PROBABLY UP THE INVESTORS AT SUNTRUSTS REAR END...NICE!

by syed qadri From Watkinsville, GA on April 12, 2009

by Anonymous From Sussex, WI on April 08, 2009

This company is a joke!! My husband and I have been trying to re-fi since December of 08 and have yet to even get a real person on the phone!!! They screwed up our closing by holding onto our paperwork and refusing to subordinate out for a new 1st. They do not call U back, I have personally sat on hold for 3 hours at a time!! They suck and I can't stand them!!! I hope that my new broker can finally get me out of doing buissness with Suntrust. He says they are a 2nd class lender with no money and will go under. If you are thinking of doing buissness with this firm DO NOT!!!! They are awful and incompetent!!

by Anonymous From New Creek, WV on March 26, 2009

I THICK THAT SUNTRUST IS TRYING TO RIPE OFF THE AMERICAN PEOPLE JUST SO THEY COULD JUST GET MORE MONEY FOR THEIR ALLREADY FAT POCKETS AS IF THEY NEED ANYMORE MONEY.

by Leah R From Las Vegas, NV on March 26, 2009

SunTrust is horrible. There is no one that can help you. It has been impossible to speak to someone regarding refinancing or loss mitigation. How do they expect people to work to pay their mortgages when people have to wait 3-4 hours a day to try to get someone at Suntrust on the phone?

by Anonymous From Warner Robins, GA on March 20, 2009

They are unwilling to work out a plan to help me catch up my payments and keep my house. In the last two years I have gone through a divorce and bankrupcy. I have 2 boys (11 and 12). I am luck I have a full time job but I only bring home 469.00 a week and child support is 800.00. He usually is good about paying it but he had back surgery at the end of last year and could not pay me the full amount. This is one of the reasons I fell behind. I contacted Suntrust as soon as I realized I could not make the two payments I was behind. I told me to call back well that went on until March 19th,2009 when I recieved the lawyers notice.

by Jim Dunkerley From Como, CO on March 19, 2009

by Leslie Reynolds From Reidsville, NC on March 14, 2009

by Roger Frischenmeyer From Clearwater, KS on February 25, 2009

by Anonymous From Hollister, CA on February 19, 2009

Good Customer service-poor management.and poor payment system.

by Anonymous From Grayson, GA on February 13, 2009

by John Romanski From Lancaster, PA on February 13, 2009

great then poor. Everything is fine until you fall behind. John

by Patricia Walker From Walla Walla, OR on February 08, 2009

If you call them, they put you on hold, make you leave a message, and don't get back to you for atleast 2 weeks. They just don't work with you

by Karim babernitch From Hampton, GA on February 07, 2009

by Troy Vincent From Panama City Beach, FL on January 28, 2009

by jenny From Beverly Hills, CA on January 27, 2009

Suntrust is not to blame for the falling behind. They cannot save the world, and with so many people losing their homes they are victiams in this crisis as well. Think about it, with people falling behind they arent getting their money either!

by Gloria Ojeda From Houston, TX on January 26, 2009

They don't try to work with you.

by Sean Edvenson From Punta Gorda, FL on January 03, 2009

by Tim Brooks From Phoenix, AZ on December 20, 2008

Suutrust Mortgage, take advantages of minority people

by Anonymous From Oklahoma City, OK on December 15, 2008

ARE BROKER HERE IN OKC TERRY COWGER AND RAISED MY HUSBANDS INCOME IN ORDER FOR HIM TO BE APPROVED THEN SHE SOLD THE LOAN BEFORE WE WENT TO CLOSING TO SUNTRUST SO NOW THE BURDEN IS ON SUNTRUST AND ALSO HER HUSBAND WAS OUR REALTOR THAT SOLD US THE HOUSE SO THEY WORK AS A TEAM DEAL. WHEN DID NOT FIND OUT ABOUT THE SELLING OF THE LOAN UNTIL NOV.22 OF 2008 AND THE CLOSING WAS IN 9/06 AND KNOW WE CAN NOT AFFORD THE HOUSE PYMTS. IT'S MORE THAN THE INCOME.SO WHAT HSE DID I FEEL IS WRONG AND IS A CRIME BUT SUNTRUST KNOWS THIS BUT IS NOT DOING ANYTHING.AND ALSO THEY PUT US A PYMT.PLAN WHEN WE GOT BEHIND BEFORE THAT REALLY WAS'NT HELP BECAUSE THAT JUST COST US MORE MONEY LATER ON SO THAT DID'NT WORK SO NOW THEY ARE TRYIN TO HELP US ON MODIFYING THE LOAN HOPEFULLY THAT HELPS.

by Anonymous From Bluffton, SC on December 09, 2008

have not been with them long. Since I have been trying to find a solution to our current situation, they have seemed extremely unhelpful... I have to speak to a different person every time I call as they have yet to appoint me a negotiator. It also seems I need to default to get them to even listen...

by sheri rogers From Rio Rancho, NM on November 25, 2008

have not been with them long. we got suckered into a re-fi by a "friend" who is a broker. We did not know until we got into closing that he had taken us from our va to fha with a higher payment.

by Phillip From Fort Myers, FL on November 21, 2008

Suntrust has no useful means to deal with the realestate problems of 2008. They are receiving 3.55 billion dollars of bailout money from the government and are hoarding it. This money is to help families remain in their homes. Write your Congressman and Governor. SunTrust bank has very incompentant people from top to bottom. They have no one that can make a decision..Just the facts!!!

by Phillip From Fort Myers, FL on November 21, 2008

Suntrust has no useful means to deal with the realestate problems of 2008. They are receiving 3.55 billion dollars of bailout money from the government and are hoarding it. This money is to help families remain in their homes. Write your Congressman and Governor. SunTrust bank has very incompentant people from top to bottom. They have no one that can make a decision..Just the facts!!!

by Anonymous From Las Cruces, NM on November 18, 2008

by travis conaway From Bellefonte, PA on October 15, 2008

by Elaine Barber From Suwanee, GA on September 29, 2008

by Anonymous From Charleston, SC on September 22, 2008

by Lori Paris From Randolph, NJ on September 18, 2008

by Joseph Malooley From Lawrenceville, GA on September 03, 2008

Suntrust has advised us to finish our house at all cost, no matter what financial blow we may take. They fail to realize that the one to blame is our builder, not us. We are not willing to use our personal money to finish a very expensive house. Like every institution, they want their money too. They have not been too helpful in our options, other than finishing the house to get a C.O..

by Sheri Jacobus From Arlington, TX on August 30, 2008

we were told one thing and they did another.

by James Piccoli From Flower Mound, TX on August 25, 2008

by cherry miller From Portland, OR on August 21, 2008

they convinced me that fully one-third of my net was going to be enough to buy this pile of crap.

by Kevin Volker From Verona, WI on August 08, 2008

by Melissa Edwards From Saint Petersburg, FL on August 06, 2008

by Eugene Sherman From Stockbridge, GA on August 01, 2008

by Leonard Kasper From Milner, GA on July 21, 2008

by Michele From Orlando, FL on July 21, 2008

I dealt with Suntrust during a nasty divorce. They have refused to speak with me regarding my account, won't cooperate in payoff of the loan, left my other PAID loan in an active unpaid status because THEY didn't pay off their own loan correctly. THEY ARE A NIGHTMARE. They also keep giving me paperwork with all DIFFERENT loan numbers! Then they tell me they have no record of my mortgage!!

by Nathan Kimbrough From York, PA on July 15, 2008

by Jessica Ezeobi From Lawrenceville, GA on July 10, 2008

I have not contacted my mortgage cmpany. I am afraid they will ask me to pay all the back mortgage in order to catch up. I have no such money at present.

by Jeamary garcia From Deltona, FL on July 03, 2008

by Anonymous From Glenville, MN on June 26, 2008

by Anonymous From Hollywood, FL on June 24, 2008

by William D. Miller From La Jolla, CA on June 04, 2008

Sun Trust has been courteous and cooperative when I acquired my mortgage and have been so until March 3rd, when they began harassing me with phone calls to refinance my mortgage. I have called them and written to them on two occasions,but they don't seem to get the message that I no longer want to live in the condo that I owned due to health reasons.

by Anonymous From Ball Ground, GA on May 15, 2008

by Ricky Lopez From Venice, FL on May 15, 2008

We have been trying to let SunTrust Mortgage since November that we are having financial troubles. If someone could help us restructure our mortgage to payments that we can afford now. We have sent them our financial statements. We have talked over the phone almost every day since November and no one at Suntrust Mortgage have tried or offered to help us.

by Ricky Lopez From Venice, FL on May 15, 2008

We have been trying to let SunTrust Mortgage since November that we are having financial troubles. If someone could help us restructure our mortgage to payments that we can afford now. We have sent them our financial statements. We have talked over the phone almost every day since November and no one at Suntrust Mortgage have tried or offered to help us.

by ANONYMOUS From Springfield, MO on April 29, 2008

SUNTRUST DOES NOT CARE! THEY ONLY WANT TO GET YOUR HOUSE. WHY IS IT THEY NEVER RECEIVE PAYMENTS ON TIME EVEN THOUGHT THE PAYMENT WAS SENT. AND THEY DON'T RECEIVE CORRESPONANTS EVEN THOUGH YOU MAIL THEM SEVERAL TIMES AND NEVER RECEIVE FAXES EITHER. I DON'T TRUST THEM AT ALL. THEY DON'T REALLY WANT TO HELP OR THEY WOULD. THEY JUST WANT YOUR MONEY, HOUSE AND YOUR LIFE.

by Anonymous From Springfield, MO on April 25, 2008

All of their procedures seem borderline fraudulent when it comes to the Loss Mitigation Department.

by Anonymous From Springfield, MO on April 25, 2008

by Anonymous From Fairfax, VA on April 23, 2008

by Nikkia Carter From King George, VA on April 18, 2008

They gave me three months forberance which helped but I need a more long term plan and they don't seem to be able to offer me one. The bad thing about the forberance is that they still count those months against me so instead of being one month behind, I am four months behind. My husband lost his job and we have had a fmaily crisis which he is away taking care of. I could afford half the payment but they seem unwilling to help in that regard. We have been faithful ontime payers with this bank for years and even paid two mortgages at the smae time when our current house was being built and we had not sold the first house yet.

by Anonymous From Orangevale, CA on April 09, 2008

by Marta Vasconcelos From Pearland, TX on April 08, 2008

by Walter Cranford From Clanton, AL on April 06, 2008

When I started having trouble meeting my payments, the loan company tried to help by increasing our payments from $530.00 a month to $860.00. When we tried to make a payment, they sent it back to us with no explination. A forclosure notice came one week later. Now we don't know what to do, or what is going to happen to our family.

by Paulette Patterson From Durham, NC on April 02, 2008

by Kevin Volker From Verona, WI on March 19, 2008

by Anonymous From Jenks, OK on March 18, 2008

by Bradley Seeley From Willard, MO on March 08, 2008

It's not their fault that we are in a situation now that has gotten us behind on our bills. We appreciate them loaning us the money, and regret that we are unable to pay it all back.

by Anonymous From Suwanee, GA on March 08, 2008

when we taled to them about our situation they told us we would have to make more money to refinace

by Frank Shephard From Ransomville, NY on March 02, 2008

by Christina Dobbs From Bayville, NJ on February 13, 2008

Very slow...their customer service reps don't return your phone calls...by the time you do its to late your already in foreclosure. They wont let you get caught up...and their loss mitigation process takes a very long time.

by lisa lowrey From Gainesville, GA on February 13, 2008

by Anonymous From Maricopa, AZ on February 06, 2008

Customer service is terrible. Don't expect anyone to call you back or assist you when you do get a hold of someone there.

by todd kenney From Cocoa, FL on February 03, 2008

by JB From Sevierville, TN on January 25, 2008

I've rated their service as poor because the phone representatives are not decision-makers. They cannot broker a deal that will get the company's money and bring me back into current status. It's as if they are reading from a script and regardless of your offer, they return to the script, giving you the same mantra over and over. It's truly unfortunate that Suntrust gives these people so little authority. I'm certain that MANY foreclosures would be avoided if the customer service reps could actually make a decision.

by Matthew Martin From Bloomington, IN on January 14, 2008

by Kim Lo From Laveen, AZ on January 10, 2008

by Anonymous From Hudson, FL on December 19, 2007

LOSS MIG DEPARTMENT IS NO HELP AT ALL. HELPING FAMILIES TO STAY IN THEIR HOMES IS JUST A CROCK FULL OF LIES. MS. JOYCE BOWSER DOES NOT EVEN RETURN CALLS, THATS SUNTRUSTS LOSS MIG EMPLOYEE. SALE OF MY HOME IN EARLY JAN 08. THANKS TO SUNTRUST'S NO HELP POLICY, MY HOME IS ALSO INVOLVED IN A FRAUDULENT FORECLOSURE RELIEF SCAM. I HAVE A LIS PENDS ON MY HOME ON THAT ISSUE, I AM IN A FEDERAL CIVIL SUIT IN TAMPA WITH 9 OTHER FAMILIES. DOES SUNTRUST CARE TO HELP MY FAMILIY? THINK AGAIN PEOPLE. MY ADVICE IS STAY AWAY FROM USING THIS BANK AS YOUR MORTGAGE COMPANY BECAUSE IF DEVASTATION HITS YOUR FAMILY, YOU CAN BET SUNTRUST WILL TAKE YOUR HOME RIGHT FROM UNDER YOU. THE STRESS SO INTENSE THAT AT TIMES I WISH I WAS DEAD AND THAN I WOULDN'T SEE MY HOME BEING SOLD OUT FROM UNDER ME.

by Matthew Martin From Bloomington, IN on August 15, 2007

Although we have fell behind, Suntrust Mortgage has been very considerate when speaking to me. They have not used any high pressure tactics