Specialized Loan Servicing

by Taunee English From Winnetka, CA on August 10, 2008

by Anonymous From Los Angeles, CA on August 07, 2008

Promises,Promises, Promises, of loan modification and still waiting after 10 months.

by SLS HATER From Pearland, TX on June 27, 2008

I HATE THESE GUYS AND I WISH THEIR EMPLOYEES WOULD STOP POSTING ON THIS BLOG. I WILL BE BUILDING A WEBSITE COMING SEPTEMBER 2008 TITLED IHATESLS.COM. IT WILL BE THE PLACE WHERE WE CAN ALL POST OUR CONCERNS AND GENERATE ENOUGH INFORMATION TO TAKE TO THE ATTORNEY GENERAL OF COLORADO TO FILE A CLASS ACTION LAWSUIT.

by ken goolsby From Long Beach, CA on June 19, 2008

by S Minor From Los Angeles, CA on June 17, 2008

Throughly incompetant and ruthlessly crooked, but at least polite about it!

by anonymus From Clinton Corners, NY on May 19, 2008

Wasted my time & actually called me to tell me that I was aproved for a complete loan modification & gave me rates and everything, only to tell me a week later that they made a mistake and that I was apporved for a short term repayment program they knew I could not possibly handle. This was after the FOURTH time a modification program was started and then cancelled by SLS. I absolutely feel this company misled me. Do not waste your time with this company

by Bill From Glendale, CA on May 17, 2008

It's pretty obvious that the complaints are from people who signed a note they didn't read. Blame the originator, not the servicer. Read what you sign and don't shoot the messenger! The fact that they are still in business in a market like this shows they must know what they are doing!

by Bill From Glendale, CA on May 17, 2008

It's pretty obvious that the complaints are from people who signed a note they didn't read. Blame the originator, not the servicer. Read what you sign and don't shoot the messenger! The fact that they are still in business in a market like this shows they must know what they are doing!

by Toni From Chandler, AZ on May 12, 2008

This company lies and refuses to respond to legitimate complaints. I will never again deal with a mortgage broker who uses this dis-servicing company.

by Laurie from Woodstock, Ga From Woodstock, GA on May 07, 2008

Hey Stan From Puyallup, WA I had a very simular situation happen to me when making my May 2008 payment, only I was a little lucky in that they submitted my payment to the bank for less than the amount I wrote the check for. When I callerd to complain, customer service didn't seem very concerned about the issue. They handle check payment through a lock box, which doesn't seem to be very reliable. But making payments over the phone or on-line costs 5.00 for each payment. No other company I do business with does that. Go figure... I wonder if anyone has had a recent issue with a mailed payment getting posted incorrectly to their banka ccount.

by Stan From Puyallup, WA on April 30, 2008

I am active duty military and SLS refuses to reduce my interest rate to 6% as outlined in the Soldier's and Sailor's Relief Act. Also, they once tried to change a 400.00 payment to 4,000 and run it thru my bank electronically. Never deal with these crooks if you can help it. I would love to be part of a class action lawsuit against them.

by Shanna From Avon, IN on April 07, 2008

they just give you the run around!! I had a fraud situation and they did nothing to help even though they had police reports and Attorny general letters..

by Anonymous From Littleton, CO on March 27, 2008

Even though it took some time to get my modification through the intire process (which did take two months) I was set up on a lower interest rate that is fixed for the rest of my loan. Before SLS my loan was with SPS and they do not consider modifications and will only work out a short sale if your home has been on the market for at least 90days. I have to agree some people signed bad loans out there and now they want someone to blame, people want lower interest rates on contracts they shouldn't have signed. Its sad to be living in one of the greatest counties and have so many people who want everything for free. The lack of responsiblity on some of the comments here blow me away. Good luck SLS to helping customer who need it and DESERVE it.

by brenda Hall From Falmouth, IN on March 25, 2008

I am totally not satisfied..We did get behind but whilet trying to get tjhings caught back up through a repayment plan and a modification.. somehow they just manage to forget to get a paper signed and admitted it was their fault but now wont return my calls .. through my mother-inlaw callin several people at SLS for me, they have come up with a deal that is almost impossible to the average person.

by Patty Lopez From Phoenix, AZ on March 19, 2008

by Frank Osmond From Austin, TX on February 06, 2008

Simply the most helpful servicing company i have ever dealt with. Sounds like all of the other bad experiences are a mixture of misunderstanding the terms of the original notes, and people in bad situations simply lashing out. Most servicing companies don't control the specifics of what they can do to a loan, or even own them for that matter. These people are top notch in my opinion.

by Upset 1st Time Buyer!!!! From Kansas City, KS on January 24, 2008

I was unfortunately 1 of those people a couple of years ago who got a very shady deal from Mid-West Equity mortgage in Lenexa, KS. They shoved me around with multiple lenders over the past 2 years, once I finally get to SLS they were ok at first, I kept overpaying when I could leaving $ in my suspense account, I had gotten behind & we worked out a repayment plan,in which 1 month we scrapped together every last penny we had in our pockets only leaving pocket lint, that would equal a full payment with what was in our suspense account, i spent $15 to send them the payment expressly, just to have them return my payment 3 weeks later saying they would no longer accept my payments & now they are foreclosing on me when my $ was there!! I have been in contact with them very diligently for months (since August) trying to get another repayment plan/ loan modification in which they say i am eligible for, which is great however, every month I get rolled over to a new "loan counselor" in which all of the previous months work that I have completed at their request in a timely manner, I have to start all over back at square one with a new person telling me that my paperwork is too old for them to work with!! They tell me we need to make enough $ to cover our mortgage, bills, & have a 10% surplus "In Case Of Emergency" then they will renegotiate/modify the loan. My fiance is a home builder, & yes the market is bad, but our payments keep climbing (over $1150/monthly) now that the rate is adjustable, we make a combined income of apx. $3000 monthly our bills are down to around $800, we go to food pantries to eat, we have a 20 month old, & child support to pay, I am in school full time & by the time I graduate in May I will be able to get back on track which I will have adequate income to support the mortgage, bills, & everything (our monthly income will double then) we have a court date at the end of February, in which if they do go ahead & foreclose I will have to be out of my house 3 months after sheriff's sale which will make it around June, I will be in my job then & how frustrating it will be if after all my efforts, stress, & fight to save my home & credit in which I have been dealing with this terrible mess all thru school will have been thrown out to the trash. Even though SLS wants to tell me "WE DON'T WANT YOUR HOUSE WE WANT TO HELP" I truly feel its all just a game that I must ask if they don't want my home then why do they keep making me jump thru hoops make believing that we can & will resolve this? I'm very frustrated, they keep sharking their lawyers after me running up fees & charges after they have already told me what the lawyers fees are, just yesterday I got more legal paperwork I don't understand except for the fact that now they are charging me over $300 more for their lawyer & a skip trace fee to locate me when I have never hid from them or that they have ever had to "Trace me" especially when they know exactly where I am which is at the property address which is verified of my occupancy every time I speak to them. All I have to say is they are making me a complete STRESS VICTIM! They keep playing games & all I am wanting to do is resolve this quickly & sooner than later, if they don't want my house then why why won't they just work it out with me????? They give false hope! I don't have anywhere to go if I lose my house, & who wants to take a risk on someone who has a foreclosure especially for the amount of mine, after all their extra fraudulent expenses my total they want me to pay even before our court date is over $125K!!!! Someone please help those of us who were blind & too trustful 2yrs ago & didn't know it would turn out like this..If I had known I would have never bought a house I definitely would have put up with my crazy old landlord!!!! Now I won't even be able to rent...Thanks So Much for this posting people really need to know what its really all about! It's not what you expect their out to screw us all!!! Thanks, A Royally Frustrated 1st time home buyer....

by Short Sale From Jasper, GA on January 17, 2008

Specialized Loan Servicing is unwilling to work with a military family that has been transferred across country. They have borrowed money to keep this 2nd mtg current, yet SLS insist on the full payoff of a small 2nd mtg loan. The 1st mtg is taking a considerable loss in order to work out a short sale. Not SLS. They are threatening this military family with a judgment against them if they don't pay up. With Garnishment to follow. Way to go SLS! Fly those flags, just don't ask for help.

by Anonymous From Palm Coast, FL on January 15, 2008

they are not easy to work when and when you call them and tell them that your having a hard time with the mortgage and would like to work something out they almost tripled my payments.

by Jennifer From Arlington Heights, IL on December 31, 2007

Absolute WORST!!! This company WANTS you to lose your home and will suck every penny out of you doing so. In less than a year we have sent them over $60k and they still have us in foreclosure. What a JOKE!

by american From Athens, TN on December 26, 2007

this is a company designed to help you loose you're home to corp.for there profit off of interest alone from funds tied up in escrow account being up too four times more then they will ever have to pay back to the consumer after gov makes them do the (right thing)so it pays them to rob you slowly painfully with no remorse sad they use you're funds to do it with i did not sign on for this.trust that desperate hard working taxpayers who needed to refinance for various reasons are cash cows they can,t wait to add you to the heard.

by Anonymous From San Diego, CA on December 20, 2007

The company was very flexible and really helped me in my time of need...My house was going to auction in 6 days, they performed a miracle-loan modification and got it done with a reasonable down payment (7 months in the rear). I have respect and appreciation for their help in my time of need. Not everything works in our favor, but in my case it did...

by Anonymous From Menifee, CA on December 20, 2007

Specialized loan Servicing will not work with you in anyway. They will not return your calls or work out any payment arrangements with you. I don't know how these companies can continue to get away with this and ruin peoples lives. My husband and I had great credit until SLS ruined it by false promises. They said they would help but our calls and messages went unanswered. When you try to do right and make arrangements they play with your emotions because they have you over a barrel and they feel they don't need to help you. Your not top priority. That's what we were told.

by victor From Escondido, CA on December 05, 2007

It will Increase my interest rate and refuses to refinance my loan to a respectable market rate. Also when I called them, they hung the phone so I have to called them back and they kept hanging. I don't think this is mortgage company on which you can trust.When my really state person called and asked for my loan and told them that I was in problems to make the payments and to do a arrangement they told him that I had never called them which makes them a real liar.

by Anonymous From Austin, TX on November 30, 2007

The most helpful and customer-service-oriented mortgage servicer I have ever dealt with. Kudos to them for actually caring about their customers. Not sure what all the bad comments are about, but I suspect it is from people who didn't understand what they were signing when they got a bad loan. NOT the servicers fault!

by Anonymous From Tallahassee, FL on November 29, 2007

Just like any other sub prime bank. I will be happy to see these crooks go under.

by Cindy From Middletown, NY on November 07, 2007

This company is the worst company in history of mortgage servicers, it is run by idiots who train more idiots, go figure

by Anonymous From Windermere, FL on September 24, 2007

I tried to make a payment a couple of times but there refused to accept it because i am not on the account. and then charger him with late payments. They said they would take the payment but refuse to give me any type of transaction # to show the took the payment.

by Anonymous From Conyers, GA on August 28, 2007

I have tried several times to contact Specialized Loan Servicing but since I don't have a phone, it is impossible. I have sent several letters, but to no avail. I now get charged a $500 fee each month. I have sent partial payments, they cash the checks, then they send me a check about three weeks later stating cannot accept, and charge another 500 account suspend balance.

by JORGE HERNANDEZ From Kissimmee, FL on July 14, 2007

I MUST ADMIT THEY HAVE WAITED FOR ME AND MY SITUATION, THINGS HAVE NOW CHANGED AND I HAVE A NEW JOB. THE HAVE A GREAT RATE, I DON'T MAYBE THAT IS WHY THE HAVE WAITED.

by Anonymous From Lone Tree, CO on June 27, 2007

Wonderful company!

by BILLY SCOTT From Cincinnati, OH on April 09, 2007

Increased my interest rate and refuses to refinance my loan to a respectable market rate.