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Select Portfolio
About Select Portfolio
From thier website:
"Select Portfolio Servicing, Inc. is a Salt Lake City-based financial services company that engages in the servicing and special servicing of single-family residential mortgage loans. It also services impaired credit loans and non-performing loans for a host of clients, including leading mortgage finance companies, investment and commercial banks, and monoline bond insurers.
Select Portfolio Servicing is a privately held company that has been in business since 1989. The company has operations in Salt Lake City and Jacksonville, FL."
Blog Entries about Select Portfolio
- ARM'd and not ready
- We thought we had this taken care of
- Foreclosure vs Short Sale, which is better with Select Portfolio?
- The forbearance plan they put us on is unreasonable
- My ex-fiance almost gambled away my home... I rolled the dice and he is gone
- Work related issues are forcing me into foreclosure with Select Portfolio
- If I am in Foreclosure, can I still sell the house?
- We are 3 months behind... now what will happen
- Can we refinance at a lower rate and reduce our payments?
- I need time to sell my home
Checked Better Business Bureau: No
Better Business Bureau Issues
From the BBB website:
"Based on BBB files, this company has unsatisfactory record with the Bureau due to unanswered and unresolved complaints. Some complaints have been resolved. This company also has a pattern of complaints concerning problems with consumer payments posting to accounts correctly and other accounting delays or errors. In addition, complaints allege the company is forcing homes into foreclosure when it is not warranted."
Select Portfolio's Contact Information
| Phone: | 801-293-1883 |
| Fax: | 801-293-1297 |
| Address: | 3815 South West Temple Salt Lake City UT 84115 |
Select Portfolio Success Stories from our clients:
We would like to demonstrate to you what we call success. When we save someone's home they are approved for a "Workout" with their Mortgage Company. The Mortgage Company will forward a contract for the client to sign going over the terms of the workout. This workout has many different options and terms. This is a small sample of some of the workouts we have negotiated for our clients and should give you an idea of what we can do for you. Please call us if you have any questions.
Files & Photos
| File Name | Description | Size (KB) |
|---|---|---|
select-portfolio-repayment-plan.pdf |
Repayment Plan | 154.81 |
select-portfolio-repayment-plan-andre-1196872583893.pdf |
Repayment Plan | 289.53 |
select-portfolio-repayment-plan-linda-1204215048840.pdf |
Repayment Plan | 335.55 |
Reader Comments & Ratings
Average Rating: 



(1.6/5)




by Mr Miller From Baltimore, MD on July 16, 2008
SPS is by far the worst place you can do buisiness with. My mother's loan was sold to SPS after 15 years. She never knew what happened. These pirates would call my mother on holiday's or anytime her payment was not in on the 1st day of the month. They have an automatic cxalling system and when you talk to them, they try to strong arm you as in loan sharking tactics. I had to take over her loan from them so they would deal with me personally. I am concidering reporting them to the atterney general,as I am tired of arguing with them.




by Jean K From Cumberland, RI on July 16, 2008
SPS place us on a fresh start program we made al payments as agreed and they denied us a loan modiciation. We have a 2/28 ARM. SPS is unwilling to help refuse to work out a plan.




by Anonymous From East Chicago, IN on July 11, 2008




by desiree lesieur clapp From West Warwick, RI on July 07, 2008




by lana spellman From Scottsburg, IN on July 06, 2008




by joey williams From Newark, CA on July 02, 2008




by raymond haire From Redding, CA on July 01, 2008
will not help us to keep our house by combinding our loan,have explained our hardship,they do not want to work with us to keep our home but would rather us short sell/take a lost and do not care what this loss means to us,we have had emoitional trama due to back to back deaths and funeral expenses,also we have a son with multiple disorders,they are disconcerned,greedy and have no feelings regarding our personal misfourtures or emotional loss...we will not short sell this home for them,becuase we do not want to leave it,they do not care to help us keep it,so we do not care to help them give it to someone else for a 60.000 loss, just because we dont have money...we are fialling bankrupcy,and the house can sit for years/and /years/and years.. before we let someone else have it for less just becuase they do have money,when we are willing to give them exactly what we bought the house for if they would only agree to reafirm our loan/ lower our payments for us to afford to stay,they refuse to do this ...so i say let the house sit for years,and years and tears...




by Clark Smith From Queen Creek, AZ on June 30, 2008




by SCREWED OVER From Summertown, TN on June 26, 2008
WORST COMPANY EVER!! MORTGAGE EXCHANGED HANDS SEVERAL TIMES. ENDING UP WITH FAIRBANKS CAPITAL. COMPANY TRIED TO FORECLOSE ON US SEVERAL TIMES IN & OUT OF COURT OUR MORTGAGE PAYMENT WAS NEVER LATE. COMPANY INCREASED OUR MORTGAGE PAYMENT. EVENTUALLY SOLD HOME GOT TIRED OF THE HASSLE. DID RECEIVE MONEY BACK FROM COMPANY. THERE IS A FEDERAL LAWSUIT AGAINST THIS COMPANY OR WAS WE RECEIVED FUNDS BACK IN 2005. JUST FOUND OUT THROUGH A CREDIT REPORTING AGENCY THAT ONE OF THEM LIST OUR PROPERTY AS BEING FORECLOSED THE OTHER TWO LIST AS PAID AS AGREED AND PAID IN FULL.NEVER FORECLOSED HOME WAS SOLD! NOW I HAVE TO BATTLE WITH THIS COMPANY AGAIN FOR RUINING SOME OF MY CREDIT. EVERYONE HAVING TROUBLE WITH THIS COMPANY PLEASE CHECK INTO A LAWSUIT. THIS COMPANY HAS MANY NAMES CONTI MORTGAGE, SELECT & FAIRBANKS




by steve dailey From Staten Island, NY on June 26, 2008
They are trying to work with me but I want to know about other options




by stephen baynar From Glen Burnie, MD on June 20, 2008
i willsend 6th of july




by Mary Tang From Federal Way, WA on June 19, 2008
They are the worst lender I have. I would not recommend them to anyone. They do not want to work with any of their client. Rude and helpless customer service.




by Gary C From Spokane, WA on June 09, 2008
They say they're willing to help but what they say on the phone and what they send in the mail are two different things.




by Carlow Edwards From Columbia, SC on June 08, 2008




by Anonymous From Ellensburg, WA on May 26, 2008




by Anonymous From Veradale, WA on May 22, 2008




by Chad McClintock From Marissa, IL on May 19, 2008




by Anonymous From Thomaston, GA on May 19, 2008




by Anonymous From Rockford, IL on May 19, 2008




by Jason Cleary From Springfield, OR on May 18, 2008
We have been trying to work something out with the company as we put our house on the market - someone was suppose to buy it and they pulled out days before closing. We had already made arrangements to move to a different town. We are unable to make mortgage payments and rental payments




by Anonymous From McClellandtown, PA on May 13, 2008




by Tracey Bloodsaw From Jersey City, NJ on May 10, 2008




by Anonymous From Baltimore, MD on May 08, 2008




by Anonymous From Little Ferry, NJ on May 06, 2008
i just cant understand why i have to pay such high interest rate




by JOHN PSZYK From Frisco, TX on May 04, 2008




by Michael Enright From Havertown, PA on May 02, 2008




by Berry Lance From Belgrade, MT on May 01, 2008




by Thurmes From Hudson, WI on April 30, 2008
SPS is the worst mortage company out there! Our mortgage was sold to SPS which was out of our control. After reading the reviews on this company, I know know that we are NOT alone with our frustration. The United States govenment should have shut them down. The have not followed any of the terms they were ordered to follow the last time they went to court. They're still charging the outrageous fees, and never can explain what there actually for. We thought they were working with us to bring our mortgage up to date....WRONG! Now they keep calling and telling us that the sheifs sale is coming soon. They try to scare you into making arrangements that you can come close to being able to afford. They also told us our AMR was not going to adjust - lied again! I don't think their customer service department knows what they're doing. STAY AWAY FROM THIS COMPANY!




by Anonymous From Fresno, CA on April 30, 2008
Select Portfolio/Fairbanks Capital is the worst company. They should have been shut down years ago. They are nothing but a Foreclosure Mill. If you want to keep your home - Stay away from this company at all costs.




by Orville Skaggs From Inman, SC on April 30, 2008




by Robert Murdock From Montrose, MI on April 29, 2008




by Anonymous From McClellandtown, PA on April 28, 2008




by Anonymous From McClellandtown, PA on April 28, 2008




by Steven Beckner From Newton Falls, OH on April 20, 2008




by rosalyn rouse From Savannah, GA on April 16, 2008
They have really been helpful. I just need more time to work out my financial situation.




by Anonymous From Las Vegas, NV on April 16, 2008




by Anonymous From Brentwood, CA on April 08, 2008
conflicting info-told the rate/and or length of mortgage could be negotiated and payment lowered but then told no such deal




by judith jackson From Dover, DE on April 01, 2008
conflicting info-told the rate/andor length of mortgage could be negotiated and payment lowered but then told no such deal




by Anonymous From El Sobrante, CA on March 29, 2008
Like I said before I can't wait to come home, turn on the news and see that someone finally had enough of Fairbanks/SPS and rightfully killed the top management of this horrible company.




by Anonymous From El Sobrante, CA on March 29, 2008
Like I said before I can't wait to come home, turn on the news and see that someone finally had enough of Fairbanks/SPS and rightfully killed the top management of this horrible company.




by Anonymous From Annapolis, MD on March 28, 2008
This crowd is the worst business I have ever dealt with in my short (58 year) lifetime. Their escrow department didn't pay my taxes on time and then charged me for the late fee (30 bucks--not much, right?). When I discovered this, I called them. They put me through the ringer to "prove" they were late. Fortunately, my county no only has all of my records available "on line", I can also e-mail them to whomever I wish. So, I was able to do that. With that "curve ball" now used, they told me to wait and I would see the refund posted in a couple of months. I stayed on them, yet nothing. Now, a year and 15 e-mails later, still nothing. The "servicing" department in Florida can't get a hold of the "customer service" department in Utah! Please wait. Please hold. Please this. Please that! These people are just CROOKS--playing with people's money and passing late fees off to unsuspecting customers. WATCH THEM LIKE A HAWK! DO NOT LET THEM SYPHON OFF OR STEAL YOUR MONEY!




by Anonymous From Cedar Rapids, IA on March 27, 2008




by Anonymous From South Bend, IN on March 27, 2008
SPS... I don't even know how I ended up with this mortage company. All I don know is that when these people took over they total reuion everything. People run into hard ship. I am one of them. I started off with refinancing my home about 11yrs ago. Indiana Mortagae Company is who I refinaced with. Before I know my mortage was sold to SPS. My mortage started out at 579.00 when these people took over. Before I Knew it my payments were almost $800.00. I'm sorry I was a single mother with 2 kids and other bills. How the hell could they expect for me to afford that. My payments then fell behind. I contact this company to inform them that I would be doing some improvements to the home and then put it on the market to be sold. They told me that would be fine. I put in brand new Hard Flooring in almost all the rooms, repainted, and put in a new counter top. My home was finally up for sales in the summer of 2007. Almost 2 mnths after being listed I had an offer on the home for 48,000.00. When I refinaced the property 10 years ago at the time, I took out a loan for 42,000.00. When my realestate agent and I called to inform the mortage company of the sale they told me that my pay off was 50,.000. HOW IN THE HELL IS THAT. They also told me that I could not take this offer. I could have swore that this is my home. I ended up having to take my home off the market. After 2mnths of doing this. These people wanted me to try and contact the same man who offered to buy the home. Yeah like that was going to happen. To make a long story short. I haven't heard anything from these people and now when I drive by the home there is someone leaving in there. I thought they were required to send me something regarding this. But Nothing.




by Anonymous From Orange Park, FL on March 25, 2008
They helped me resolve my issues and explained my taxes and insurance. It makes sense now. Thank you.




by Carpenter--Missouri From Laredo, MO on March 25, 2008
We have dealt with this worthless company when it was Fairbanks and it also went by another name be4 that, I cant remember it at this time. We recently lost our home to a fire(FEB.22,08) total loss. I have argued with these people for two weeks concerning this fact and that they had NOT been paying my taxes nor my home insurance. But they have charged me $619.79 for the month of 1-31 to 2-28, stating taxes and insurance paid by servicer. Also when I have called the first words out of womans mouth was do u wish 2 make a payment today because u are deliquent. I told woman no and she stated we will be forced to forclose and take YOUR HOME. I told woman to bring a dump truck and alot of shovels cuz they will need them to get what was left of home off of ground. She hung up on me!!! this womans name was Danielle Henry,should be STUPID!! On another call 2 them they cant find the name of my insurance carrier but I recieved a letter from my carrier that states they have sent a copy of this letter to Select Portfolio Servicing in Arizona. No phone number for them though.I am going today to speak with an attorney about this matter because they are not getting the full amount of our insurance check for our loss.




by Randy Resetar From Oakmont, PA on March 24, 2008




by Anonymous From Kunkletown, PA on March 24, 2008
While on a payment plan, they tried to cash a 1800.00 check as 8,000. Within 2 weeks got leter stating that we failed to make the payment and now will go into foreclosure. We then had to give them 9,000 for charges and fees because they made the mistake and they would not adjust the fees. This company is so unethical and just riping people off and they seem to get away with it...




by Anonymous From Youngstown, OH on March 23, 2008
I no that we owe our payments,but we tried to make arangements,started one was suceessful in paying,then at the end of the agreement,when the balance was due,they said we could make arangement s to pay the regular payment plus the difference divided up to 24 months,was waiting for the letter saying how much,and instead got a letter saying in a buisness decision can't help you,did not no what to do,so gave up,but please need help,from someone who knows what to do.




by Elizabeth Shelton From Rock Hill, SC on March 21, 2008
They get you in a trap when you have late payments, they let me continue paying 6 months before they filed for a lift of the bankruptcy.




by Anonymous From Colorado Springs, CO on March 19, 2008




by Anonymous From Galion, OH on March 16, 2008




by Fed Up American From Chesapeake, VA on March 12, 2008
This has to be the worst Company and organization in the world at least in the United States. Every month my husband pays the mortgage on time and they still call five days before it's due and five days after he pays and they used a unlisted number and they are driving me crazy. We had a mortgage company my husband went to Iraq he was shot down in fallujah and now he is 1005 disabled. Our mortgage company sold our mortgage to these low life non customer service indecent human beings because I think from reading all of these post that there has to be something wrong somewhere and I not even late paying them and I HATE them I am trying to refinance with someone else to get rid of them and if I were to foreclose at least I would not have to deal with the ignorance anymore.




by rashea rawls From Plainfield, NJ on March 08, 2008




by Anonymous From Dingmans Ferry, PA on March 06, 2008
The person I spoke with had an accent that I had a very hard time understanding, but she was the only one who could help me. She told me one payment amount for a forebearance agreement, but when I got the paperwork the payment was almost $200 higher and for 3 months LONGER than she told me on the phone. When I called back and told them this was too high, she told ME I could afford it and if she tried to submit it with a different amount her boss would probably not approve it and I would lose my house. by the way, I couldn't afford it, and I'm in the same situation now that I was six months ago.




by Anonymous From El Sobrante, CA on February 27, 2008
Like I said before I can't wait to come home, turn on the news and see that someone finally had enough of Fairbanks/SPS and rightfully killed the top management of this horrible company.




by Anonymous From Florence, SC on February 26, 2008
Horrible company. They added a 30 day late to my credit report when the payment was 15 days early!




by Anonymous From Detroit, MI on February 25, 2008
I try to ask for a loan modication but they declined me.




by GARY CRAWFORD From Spokane, WA on February 21, 2008
Loan has just been sold to Select Portfolio. Have not had very much contact with them at this point.




by Njideka N. Olatunde From Mount Rainier, MD on February 21, 2008
The company does not have any plans that work with customers facing hardships. Their solution is sell or foreclosure.




by Anonymous From El Sobrante, CA on February 21, 2008
Fairbanks/SPS are scum of the worst type. I can't wait for the day I come home, turn on the news and see that someone has gone postal and killed the top management of the company. I just can't wait!




by James Jones From Midvale, UT on February 20, 2008
They make promises and arrangements, but then they back out when things got worse for us and told us we have to refinance instead of trying to work with us.




by charisse From San Jose, CA on February 15, 2008
i tried to request for a modification and was declined. they sent me a letter saying that they are sorry about the failed modification. they told me to call them for other options. When i called, they said there is nothing they can do.




by Anonymous From Stafford, VA on February 05, 2008
They SUCK. They will not to anything except HARASS you to death and threaten you.




by Anonymous From Green Lane, PA on February 03, 2008




by Anonymous From Green Lane, PA on February 03, 2008




by Dee From Niagara Falls, NY on February 03, 2008
Fairbanks aka SPS is operating with agreed "Best Practices" negotiated with HUD, FTC Curry case. Based on these complaints I'd say they are violating Best Practices in the very same way they agreed not to do. Type in your web browser United States of America v Fairbanks Capital Corp. Read the charges in the complaint. You'll see your experience in there. Read the Settlement Docs where Best Practices can be found. Visit www.MSF.ORG Click on the "Forum" which where you can discuss these issues. It's time for borrowers to fight back. File a complaint with the FTC for starters but there are other things to do. Nearly every single month I had to play "where did they hide my mortgage payment" Dee




by patti mccoin From Plymouth, MI on February 01, 2008
it is very hard to get a hold of Select Portfolio and then get a straight answer.




by robert ball From Piedmont, AL on January 31, 2008
I went to iraq for one year and they had to low my payment to 6% now that I am off active duty the raised it up to 14.5% thats A good way they thank me for putting my life on line for them.




by Jorge Castellon From Las Vegas, NV on January 30, 2008




by ward jr. otha From Kansas City, MO on January 28, 2008




by B From Kearney, NE on January 28, 2008
This company bought my loan from Option One. The Option One company was great and accounted for payment properly as well as had a user friendly low or no fee web payment site (OH I MISS THEM). The worthless SPS customer service outrageous fees on there website and lack of accurate accounting has got to be robbery. This company is the poster child of the subprime crisis. They need to be liquidated and their business model need to be regulated out of existence.




by Yolana From Upper Marlboro, MD on January 25, 2008
Rudest, most unprofessional and downright thieves. Have added extra insurance and taxes to my mortgage, unexplained and want refund. Charge too much for minimal services like faxing payoff. I already had my own insurance when I was sold to them. A lot of illegal practices and stealing customers money. Don't do business with this company. If you get sold to them, refinance immediately before they have you in so much debt that you can't afford your home. Mortgage went up $1000 in one month with no explanation. The govt needs to close them down.




by Anonymous From Springfield, MO on January 17, 2008
Select Portfolio is possibly the most evil mortgage company ever to exist!!! will not work with you at all. Charge outrageous fees for things that were never done. Even "customer service" reps were rude and lacked knowledge of paper work that was sent to me from their own company.




by anonymous from kentucky From Russell Springs, KY on January 12, 2008
i have dealt with this co. for several years and tried to refinance and they jack my payment up so high that i can barely pay. my payment has went from 499.00 to 624 a month and always adding extra late payments charge of 100- 150a month. this is ridiculous. something needs to be done about this company because i cant even refinance with another company. they also added insurance and paid my property taxes and then added extra interest on top of my payment that i didn't ask for.




by victim From Canton, MI on January 12, 2008
JUST KEEP PRAYING EVERYDAY THE FEDS WILL GET THEM.




by Anonymous From Stevensville, MD on January 08, 2008
My loan was sold to SPS after a refinance and when I tried to refinance with another company since I was told that SPS is the servicer of the loan instead of an actual finance company I was told by other more reputable loan companies that we didn't have enough equity in our home to refinance. So we were stuck with them. I asked about getting a modification of our loan in order to transfer to a fixed rate. That was a nightmare because they said we had to make this amount of money have this amount of debt and so forth. Just got our denial letter stating that our debt to ratio was too high. Called and there is nothing else that they can do except for to sell me house. I was like what! My loan is about to readjust to a higher amount and instead of helping us with our high debt they are just going to keep increasing our payments making us have to choose between keeping our house or becoming delinquent on our bills putting them into collections thereby furthering the financial stress instead of fixing the rate so that we can keep our home and stay current with our bills. They have no compassion and I just pray that someone comes along and buys our loan and the next company has more options for their consumers.




by Anonymous From Muskegon, MI on January 04, 2008
after bankruptcy was over,they say we are a month behind,i ask them how i owed 61 payments trustee paid 61 payments they said maybe ater fees added when i asked for respa paper work they only go back 2 years won't show proof of what i owe,now with their late fees and whatever else i owe more than i borrowed, if i ran a business like this i am sure i would have been shut down,who is protecting this company?




by Anonymous From Bluefield, VA on December 27, 2007
I PURCHASED MY HOME IN 1997 THRU EQUICREDIT CORP THEN LATER ON IT BECAME FAIRBANKS AND NOW IT IS SPS, MY LOAN HAS MATURED AND NOW THEY SAY IF WE DONT PAY THE LUMP SUM, THEY WILL FORECLOSE ON US. WE PAID OUR PAYMENTS AND THEY ALWAYS APPLIED THEM AFTER THE DUE DATE TO PLACE LATE FEE CHARGES, NOW WE CAN'T GET REFINANCED DUE TO OUR CREDIT THRU ANY OTHER COMPANY, THEY WILL NOT OFFER ANY DEAL TO WORK OUT FOR US IN RESUMING OUR REGULAR PAYMENTS. DOES ANYONE KNOW WHAT WE MAY DO IN THIS CASE?




by Dawn From Victorville, CA on December 18, 2007
I called Select Portfolio to try and defer a payment for 1 month due to extreme hardship. I was told I do not make enough money for them to help me and I would have to be behind before they can consider help, also you need to just sell your house because you cannot afford it. Although I have been making a $2145.00 payment on time for 17 months now @8.99 interest rate.I never thought it would be like this.This company does not care to work with it's clients.




by Jesus Will Provide From Greensboro, NC on December 14, 2007
The Federal Government needs to investigate this company and reimburse people for the hardship with interest. They need to close this company down. This company changed their name because they had a bad reputation. They have no compassion for their customers, they are rude, unprofessional and horrible to resolve any issues concerning making adjustment to mortgage payment. I hate this company and the people who are employed must really need a job, but we reap what we sow. I know the sheets will be removed from this company and the customer will be reimbursed financial, because I am praying for God to make the impossible - possible and God will.




by GABRIEL SEGURA From Albuquerque, NM on December 14, 2007
my wife got sick and can no longer work we cant make our payments and they say they cant do anything for us




by Anonymous From Port Saint Lucie, FL on December 13, 2007
I had recently got laid off from my job and we were having difficulty making our rising mortgage payment (never seems to go down!) My husband called them BEFORE our mortgage payment was due and explained to then that we might not be able to make the payment and if there was anything they could do for us. The idiot actually replied "There is nothing we can do until you are behind on your payments". What??? How is that helping? Since then, we have spoken to numerous idiots just like the first one. Each time they tell us something different. Just got a forbearance agreement in the mail. I'm really worried that there next step will be foreclosure.




by Anonymous From Saint Louis, MO on December 03, 2007
Have been waiting over 5 days for a payoff amount. I am refinancing with another company. Was told they have up to 15 days to supply me with my payoff. Also select portfolio needs repayment addendum and truth and lending documents before I get my payoff. This company has really messed with my refinancing to another company.




by Anonymous From Simi Valley, CA on December 01, 2007
I ASKED FOR HELP 4 MONTHS AGO. TOLD ME THAT MY MORTGAGE WOULD NOT GO UP BECAUSE OF INTEREST RATES GOING DOWN,NOT TO WORRY ALSO THEY WOULD GIVE ME 2 MONTHS IN ADVANCE TO LET ME KNOW IF MY MORTGAGE WENT UP. I JUST RECEIVED IT 3 WEEKS AGO.THE LETTER STATED THAT MY MORTGAGE WENT UP 1200. FROM 6.50%TO 9.50% DOLLRS. NO ONE THERE GIVES GOOD CUSTOMER SERVICE. IT IS LIKE A GAME, THEY TOSS YOU FROM ONE EMPLOYEE TO ANOTHER OR THEY WILL KEEP YOU ON HOLD FOREVER, THEN THEY HANG UP THE PHONE ON YOU WITHOUT TELLING YOU. THEY RUDE. I REALLY HOPE THE GOV. CAN DO SOMETHING ABOUT LOAN COMPANIES LIKE THEM. IT IS SO OBVIOUS, SO MANY COMPLAINTS THE GOV. SHOULD NOTICE THIS COMPLAINTS. THEY CAN REALLY CAUSE SERIOUS DAMAGE TO YOUR HEALTH




by Anonymous From Oakmont, PA on November 28, 2007
Never help us...always say they are helping but payment keeps going up and up




by richard nadzam From Homestead, PA on October 24, 2007
no help at all--never respond to letters-only know how to foreclose




by Anonymous From Lindstrom, MN on October 03, 2007
SPS said they wanted to work with us when we feel behind. They said they would set our interest to a fixed rate and then lower our payments. Our paperwork came and they increased our payments by over $300 a month. Not only that they have made it impossible for us to refinance because they make it look like we are not making any payments even when we have. They are sitting with over a $1,000 of ours that they will not apply towards our loan but they collect the interest. They are the biggest rip off when it comes to mortgage companies. How can we as homeowners not be protected from these types of crooks.




by Anonymous From Lindstrom, MN on October 03, 2007
They wanted to work with us when we feel behind. They said they would set our interest to a fixed rate and then lower our payments. Our paperwork came and they increased our payments by over $300 a month. Not only that they have made it impossible for us to refinance because they make it look like we are not making any payments even when we have. They are sitting with over a $1,000 of ours that they will not apply towards our loan but they collect the interest. They are the biggest rip off when it comes to mortgage companies. How can we as homeowners not be protected from these types of crooks.




by Anonymous From Maryland Heights, MO on September 23, 2007




by Shelly From Enola, PA on September 21, 2007
SPS had us make a $4000 down payment to keep our mortgage and had our monthly payment go up $500 over a 2 year time period. They called this a forbearance agreement. to me that is a payment plan. Our credit report shows that our home has been in foreclosure for 13 months - i asked that they please change it on our report to payment plan and this would not.




by Anonymous From Philadelphia, PA on September 19, 2007




by Anonymous From Jackson, TN on September 18, 2007
Select/Fairbanks bought my loan from another company. I have always made my payments. Because of my work, sometimes I am not sure when my check comes in, but as soon as I get the invoice from Select, I mail my payment. Sometimes there invoice does not come until 4 days before the due date. Now they tell me that my loan interest is figured on a daily rate instead of a monthly rate, so I owe an extra $133.53. This never shows up on the invoice they send, no one, until now has ever told me this. I checked, and the reason they said for the extra, each day that I am over 30 days from the last payment, they charge me $27.00 interest as extra. According to my canceled checks and when they posted them, they posted them after the 30 days, giving them the chance to charge me, even after it showed that they received my check well before the 30 days. They are crooks.




by Mike Dillon From Manchester, NH on September 15, 2007
Fairbanks/SPS is one of several entities that I have named in a $13.5 million racketeering action. I've been fighting an illegal foreclosure initiated by them in 2001. To the best of my knowledge, I am the first homeowner in the country to have obtained both permanent injunctions and contempt orders against a servicer without having to file for Ch. 13 protection. Please stop by www.getdshirtz.com for more info on my situation with Fairbanks/SPS. Because after all, all you have to lose - is your home.




by RoJo From Port Saint Lucie, FL on September 08, 2007
TRIED TO SET UP REPAYMENT OF MISS PAYMENTS WANTED ME TO PAY THEM DOUBLE WHAT MY MORTGAGE WAS TAKING $1500 A MONTH TO $3000 A MONTH AND WILL NOT ACCEPT ANY LESS.




by Anonymous From Barksdale AFB, LA on September 07, 2007
was working of buying a house, and SPS decided to take control of the house so now they want more money from me the buyer and 10,000 from the sell just because... they can just burn in hell




by Anonymous From Phoenix, AZ on September 03, 2007
Select Portfolio repeatedly misapplied payments, added on fees, (including one for answering my question about fees during a phone conversation, and alleged that we did not have insurance . They sent a letter demanding payment within 30 days, and when I sent a copy of the canceled check to prove that no payment was due, it came back as undeliverable to the address given in the letter. I am a45 year old professional with a Masters degree, not an idiot, but they assume you are one if you have a subprime mortgage. Refinancing with someone else was the best thing we ever did. Call your state's housing commission or your attorney general for advice. GET OUT FROM UNDER THEM ASAP.




by in ohio From Fremont, OH on August 20, 2007
Select Portfolio is insane!! they'll help you right to the poor house--fees for everything!! No real help the right hand doesn't know what the left is doing.




by Anonymous From Portsmouth, OH on August 19, 2007
We have had Select Portfolio since they had bought our loan from another company and i tell you what they do add addition fees and you can't contact them for like a payoff or anything they charge for everything and it seems your house payment never goes down its awful and i hope i can find someone easier to deal with then these people.




by Anonymous From Detroit, MI on August 16, 2007
I paid Select Portfolio $84,000 over 3 years in a chapter 13 and they went to court saying I owed $15,000 in delinquent taxes, which I only owed $3000. Trustee dismissed my case and they're foreclosing on my house now. They also kept raising my interest rate while I was in chapter 13. Worst company ever!! I even had my insurance company fax certification of insurance for the past FIVE years because they constantly added insurance costs to my balance. Feds really need to invest this company. Some American Dream!!-SINGLE MOM WITH NO PLACE TO LIVE




by Anonymous From Jacksonville, FL on August 12, 2007
work for them GET OUT WHILE AHEAD




by Anonymous From Gaithersburg, MD on August 07, 2007
After 3 months they raised our mortgage by 100.00 due to a mistake they made. Never set up an escrow, our own insurance company found the mistake so we set up insurance with them for taxes, several months later SSP told us we had to pay them 1,400.00 to catch up on escrow. I didn't trust them and after researching the company I am really worried.




by Anonymous From Belle Rose, LA on August 02, 2007




by Anonymous From Forest, VA on July 26, 2007
This company is so unethical they have ripped off my family where they are forced to sell their home that they love in order not to lose it. Why can't our government step in a investigate these crooks. All the hidden charges are insane.




by Anonymous From Tonawanda, NY on July 24, 2007




by Got Screwed From Wylie, TX on July 20, 2007
SPS are thieves!!!




by Paul Allen From Lacey, WA on July 11, 2007
Excellent company that is willing to work with you and do the right thing.




by Anonymous From Dingmans Ferry, PA on June 30, 2007
I tried to deal with their loan solutions department with a forbearance agreement when I got behind on my payments. They told me my payments would be an extra $300/month for about 4 months and then they would go back to normal. I agreed and when I got the papers to sign that three hundred extra a month turned out to be for 4 years. I refused to sign it and sent them my own idea of a repayment plan. they are now threatening to foreclose and refuse to accept any more payments. They are horrible to deal with and they are putting me through a terrifying time right now.




by J Maynard From Post Falls, ID on June 26, 2007
I had a second property that Select Portfolio purchased the loan through. They were awful!!! I had to request payoff amount to sell 4 times and the fee for the fax went from $20 for the 1st to $240 for the 4th fax!!! Also forced us to get flood insurance when there is no way we were in a flood zone, the river was over 2 miles away down a mountain




by Shirley Cox From Alexandria, IN on June 23, 2007
Select Portfolio are ruthless loan sharks who add on fees at will and don't credit your payments or credits them too show you are a month behind or more because they have applied the funds elsewhere. They are know aka as Fairbanks Capital Corp. who was sued by the US Attorney General Federal Trade Commission for $40 million payback for illegal practices. NEVER EVER DO BUSINESS WITH THEM.




by Anonymous From Ankeny, IA on June 14, 2007




by Anonymous From Springfield, MA on April 21, 2007
A widow with 5 kids and send me a notice saying if I don't pay $2330 in 30 days they will foreclose! I've been with them 14 mo and show 14 payments, some a little late(30days)where are they getting these charges from? They won't give me a straight answer, what can I do?




by michelle From Bowie, MD on April 10, 2007
THE WORST COMPANY TO DO BUSINESS WITH,INCOMPETENT EMPLOYEES. DOES NOT RESEARCH BEFORE SENDING THREATING LETTERS.




by Roy Smith From Capitol Heights, MD on April 10, 2007
The worst company to service or have a loan with, when near paying loan will start adding additional fees/charges to your loan that were not agreed upon.THE WORST COMPANY TO DO BUSINESS WITH. WILL NOT RECOMMEND TO ANYONE.




by Anonymous From Cannelton, WV on March 28, 2007
They have failed to credit payments, added unexplained charges, charged for insurance I did not need and generally made my life miserable.
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SPS is by far the worst place you can do buisiness with. My mother's loan was sold to SPS after 15 years. She never knew what happened. These pirates would call my mother on holiday's or anytime her payment was not in on the 1st day of the month. They have an automatic cxalling system and when you talk to them, they try to strong arm you as in loan sharking tactics. I had to take over her loan from them so they would deal with me personally. I am concidering reporting them to the atterney general,as I am tired of arguing with them.