Saxon Mortgage

by Anonymous From Belleview, FL on July 23, 2008

Saxson Mortgage is very hard to please.

by David Williams From Springfield, MA on July 23, 2008

They treat you with no respect or care about what you're going through. They talk to you as if they are without sympathy or compassion.

by MIchelle Castine From Racine, WI on July 22, 2008

by Charles From Cresson, PA on July 22, 2008

I take full responsibility for being in this situation with Saxon. I have a large payment at a fixed rate. However, the difference between working with a local bank and indifferent and uncaring individuals is apparent. As of today at 9:00 A.M. EST I have received 3 phone calls about my payment, due July 1st. I am not 30 days late and will pay by phone on the 31st. Realizing that I have got myself into a bad situation, I have tried to refinance only to find out that my house was over appraised 8 years ago by a broker who sold my note to Saxon. In March of this year I asked Saxon directly for a loan modification. They said that his was a possibilty and that I would be sent the paperwork right away. I received and faxed it back in a few days. Subsequent communications with Saxon said yes we received it to a week later that we "never received the paperwork." I then contacted the Hope Now Foundation for assistance. Saxon received the info on June 4th. Nothing has happened as they give me the old "we're swamped" routine. During my 3rd harassing phone call in less than 24 hours the customer service rep put me on hold and allegedly talked to her supervisor. She told me that they would look into my case and get back to me in a few days if it is possible (they are so busy dodging people I think). I am resolved to initiate a full frontal assault! I will be the biggest thorn in their side! For everyone out there don't give up. By the way I am a close relative of PA Tony.

by Marcie From Cresson, PA on July 21, 2008

I feel like I am living in all of these houses. Good people who want to do the right thing but they won't let you. For over 2 yrs I have overnighted my payment so it wasn't 30 days late. Now this was assured by the postal service as the next day delivery. I even have the proof, all of a sudden it is showing on my credit report as being late and get this its not on my husbands. Talk about shady,also who sends back mortgage payments? They have promised us a loan mod and its been 2 months and we keep getting the same answer, we aren't even delinquent at this point. Where is the BBB or the governor of Texas to hold them accountable. We are hard working people who didn't anticipate this hardship of and outlandish payment. I want to pay my debts, but they lie and cheat with these bogus fees. You can't even talk to anyone and I love how when you fax stuff they mysteriously don't receive it. They need to be stopped for this, but how can we do this when we are all the victims of predatory lending. I am tired of living my life around the mortgage payment because they are not worth it. Its tempting not to pay so you can have living money but some of us have nothing to fall back on or another place to go. I would love to live in a tent and lose this constant worry , but I love this house that I have raised my children in. We are just two honest school teachers who made a stupid decision at a time when we thought it would make our life easier with the kids, please someone give us some guidance on where to go since they too over appraised our house and now we can't refinance because they have marred our credit report.

by Marcie From Cresson, PA on July 21, 2008

I feel like I am living in all of these houses. Good people who want to do the right thing but they won't let you. For over 2 yrs I have overnighted my payment so it wasn't 30 days late. Now this was assured by the postal service as the next day delivery. I even have the proof, all of a sudden it is showing on my credit report as being late and get this its not on my husbands. Talk about shady,also who sends back mortgage payments? They have promised us a loan mod and its been 2 months and we keep getting the same answer, we aren't even delinquent at this point. Where is the BBB or the governor of Texas to hold them accountable. We are hard working people who didn't anticipate this hardship of and outlandish payment. I want to pay my debts, but they lie and cheat with these bogus fees. You can't even talk to anyone and I love how when you fax stuff they mysteriously don't receive it. They need to be stopped for this, but how can we do this when we are all the victims of predatory lending. I am tired of living my life around the mortgage payment because they are not worth it. Its tempting not to pay so you can have living money but some of us have nothing to fall back on or another place to go. I would love to live in a tent and lose this constant worry , but I love this house that I have raised my children in. We are just to honest school teachers who made a stupid decision at a time when we thought it would make our life easier with the kids, please someone give us some guidance on where to go since they too over appraised our house and now we can't refinance because they have marred our credit report.

by Susan M Kirby From Painesville, OH on July 21, 2008

They will not talk to me and the company here is really worse. They Saxon Mortg co said to call John Crocket when I told them about the money and all the bad dealings.I was told they will not deal and everything closes on7-21/2008.They will not tell me the date of eviction only its coming soon. What am I suppose to do????

by PA Tony From Cresson, PA on July 21, 2008

I could echo everything on the above blog! They could care less about your situation. Several years ago I fell behind on my payments. Their solution-up my payment for 2 months to get caught up (that makes sense, I can't afford my payments every month so increase them!) I filed a petition with the Hope Now Foundation in June 4 2008. A rep told me I should here a response om a loan modification in 15 days. It is July 21st and no help has arrived. But why would they? They can squeeze a another month out of me of high payments. Telling lies is their specialty. I submitted papper work in March of 2008 at the suggestion of a rep. Mysteriously the paperwork for a loan modification was lost (it was faxed and received ). When you see this company treat like the skull and crossbones that should be their company logo PIRATES!

by Shammon Williams From Menifee, CA on July 19, 2008

by jackie famighetti From Long Beach, CA on July 14, 2008

jackie famighetti

by Anonymous From New Albany, IN on July 14, 2008

by Anonymous From Westminster, MA on July 14, 2008

I am trying to purchase a short sale on a house that Saxon is the Mortgage Company. We have waited 3 months and the real estate broker cannot get any information for me. I guess they have so many loans that are delinquent that my packet is sitting on some desk somewhere. How do they expect anyone to consider purchasing a short sale if the response time is so long... maybe they shouldn't call it a short sale.

by marie e augustin From Kissimmee, FL on July 14, 2008

by Anonymous From Clinton, MD on July 12, 2008

by Mike D'Amato From Yorktown Heights, NY on July 12, 2008

by Dana From Federal Way, WA on July 12, 2008

I have negotiated many short sales and currently I am dealing with Saxon. It has by far been the worst thing ever! The offer was made in early Feb. The file has to this day been assigned to 3 different people in the work out department. It has had 2 different apprasials done on it because they say that the first one was never done. I told them that they already sent out an appraiser and she argued with me and said they didn't. I told her yes they did because I personally met him out there myself! They are sooo unorganized and scattered, full voice mails, no returns calls and their negotiators they are bringing in clearly have no experience and don't know what they are doing. Sp now we are down to the wire and they have agreed to release and after all of my work they are trying to cut my commisson to 4%! No way am I gonna do it for that amount! She said I was told in the beginning that's what Saxon will pay. I would have NEVER worked this to begin with if she had indeed told me that, besides she wasn't even initially the one assigned to the file. They are liers and theives! I think they think that I'm suppose to work for free. I am fighting for my commission and we'll see where it goes. I will never work with Saxon again!

by Anonymous From Los Angeles, CA on July 11, 2008

by Anonymous From Jersey City, NJ on July 10, 2008

by Calvin Sherman From Charlotte, NC on July 09, 2008

by Bryan Pratt From Diamond, OH on July 08, 2008

by Anonymous From Las Vegas, NV on July 07, 2008

by Katie From Kissimmee, FL on July 03, 2008

Saxon is f***ing horrible! They added escrow to my account even after my insurance company sent them like 5 proof of insurance forms. My husband called to get the escrow taken care of and the people kept telling him "don't make a payment untill we get the escrow taken care of because then the amount will change and you'll get money back." Well, this went on for about 4 months! Now, they're foreclosing on my property "due to nonpayment"! WTF????

by Albert Moncrief From Houston, TX on July 03, 2008

by Rogan From Cornwall, NY on July 02, 2008

I to am dealing with saxon they are hard to get on the phone which is true. right now i am only a month behind so its not that bad. but i tell you one thing if my house ever does go into foreclosure i will invite 10 of my best friends over and make that house into the Biggest shitbox in New York My 400,000 house will be wothless. Trust me my normal everyday saying is "I DON'T CARE". Good Luck to all.

by pross0827@bellsouth.net From Charleston, SC on June 29, 2008

Please let me know how I can put my name on the class acton suite agains them and also Americas Money Line who was the initial company who connected me with the horrible Mortage company.

by jihyung an From Renton, WA on June 25, 2008

by Stacie From Seattle, WA on June 24, 2008

They've told us that our loan was in for a modification since April and now we were just served with foreclosure notices. Unf***ing believable!

by Christina Bush From Reisterstown, MD on June 23, 2008

We have been writing and faxing because its so hard to get them on the phone. However, no one will call me back.

by Chris Janisch From Montevideo, MN on June 22, 2008

by Anonymous From Monroe, MI on June 19, 2008

by employee of saxon From Torrance, CA on June 18, 2008

I am a customer rep for saxon, I only follow procedure when awnsering the phone. If you think the customer service is bad you should see the way this company treats it's employees. Please keep in mind when you call in regarding you loan, we as customer reps also feel like shit when we give you the run around and are only following procedures or else we do not have a job. Do you have any idea how many times I get my ass chewed every day because of this company. It's a joke! And all upper management are on power trips! Dont hate the customer rep hate the company!

by Krystal Smith From Kansas City, MO on June 18, 2008

My second Mortgage Beneficial is very bad mortage company. They lie, and put people in bad situtations. Saxon has helped me with some information about steps to take. However, with my second mortgage my hands are tied. We are going to walk away and take our chances.

by Anonymous From Metter, GA on June 18, 2008

by Christine Aldrich From Saint Louis, MO on June 17, 2008

They are to hard to deal with and they could careless if you are trying to work the issues out they just wnat the house.

by Bernadette L. Peters From Stockton, CA on June 17, 2008

by Jesse Butler From Tallahassee, FL on June 15, 2008

by Russell Estep From Prince Frederick, MD on June 13, 2008

I have spoken to many people and I believe they are tring to help me.

by Anonymous From Mansfield, TX on June 11, 2008

TOOK INS. CHECK FOR ROOF DID NOT SEND IN FOR ROOFER TO GET PAID! WHERE IS THE MONEY!

by Joey From Albany, OR on June 11, 2008

They do not want to help. In fact they won't comprimise at all. They want people to default. Their day of reckoning is coming. A class action suit for customers nationwide would be great. Lets do it!! SOON!!!!!!!!!!!!!!!!!!!!

by Anonymous From Ontario, CA on June 10, 2008

by Anonymous From Clinton, NC on June 10, 2008

by mike and Maria From Fairbanks, AK on June 09, 2008

Ver interested in the poor management and piss poor representation I and my wife have recieved from this company. I tell you what there is a reason why people go off the deep end and start to insanely cruel things in corporate headquarters like these. I wont go into full detail but my email is michael.bennett11@us.army.mil I would glady like any advice others can offer on these ass clowns. Mike

by stacie From Seattle, WA on June 09, 2008

We have been working for MONTHS to apply for a loan modification! I started contacting Saxon in October to say that we were struggling. I was planning ahead just as everyone recommends. I have been asked to re-fax the 75+ page application 6 times now. We were finally told that our loan was in for a modification. That was 4 weeks ago. We've called our designated representative Ricardo numerous times and NO response! This is unbelievable.

by marilyn wright From Southaven, MS on June 06, 2008

by Anonymous From Saint Louis, MO on June 05, 2008

by jamie austin From Saint Francis, MN on June 03, 2008

Evey time we would try to make a payment they would not take it. they said we would need to talk to the person who is handling our account after we set up payment arangments to get our mortgage aught up.

by Charlie From West Palm Beach, FL on June 01, 2008

Saxxon mortgage is the worst i ever dealt with the reason they are so bad to work with is because they just service you're payment it's not there money The investment co is on the hook for the loan not saxxon there just a servicing co. if you need help you have to talk to the investment co who has you're loan. you're wasting you're time trying to talk to someone there.

by Anonymous From Memphis, TN on June 01, 2008

by Kenya Bell From Brandon, FL on June 01, 2008

by Anonymous From Lansing, MI on May 31, 2008

Saxon told me that they wanted to help me so we verbally agreed upon a loan motification. for 3116 as a down payment now they want 3000 more. with the foreclosure luming ever closely. I have less then 25 days to come with the extra 3000 dollars they want. I really would like to keep my home. I wish they would never change there minds. we did have a verbal agreement and they went back on there word. I wish you could help me get refinance or help me with the down payment.

by joseph allen From Ooltewah, TN on May 30, 2008

before we got into this trouble with the mortage we tried on several occasions to get help even as far as trying to get them to refinance because of job loss never heard back from them until we filed chapter 13 we are honest people trying to get through the hard times and not trying to get over on anyone we just want to keep our home and will do what we have to so that we can keep it just need some help in doing that

by S. Clark From Reno, NV on May 27, 2008

It is amazing to read about all of the other poor people going through what I am with Saxon. Our payments have skyrocketed because our adjustable rate mortgage adjusted. Many of our friends in similiar situations went through their mortgage company for the loan modification the gov't has inititated. I put my request in months ago. It is still "pending". While all of our friends have an answer, my case hasn't even been touched. I call every week for an update and speak with different Saxon reps- each one ruder, and stupider than the next. I have been hung up on more times than I can remember! They offer me the opportunity to be put on a 48 hour call back list-I have been put on the list several times. I have never recived a call. They are waiting for me to default. The customer service is the absolute worst. This experience has been a nightmare! They are crooks and stalkers (try being two days late on your mortgage payment- they will call you several times a day at work & home) and they need to be put out of business!

by Whitney Selley From Shawnee Mission, KS on May 27, 2008

by Evette From Richmond Hill, GA on May 27, 2008

Saxon is horrific. I agree with everyone else. Sign me up for the class action suite!!! They are backwards and unwilling to help us at all. I have gone above and beyond to save our home. The make so much money off our 80/20 that they rather loss the house than help us. Our attorney was cursing them on the phone as we do. Yes, they are a debt collector, not a mortgage company. They make that clear everytime they call. "This is an attempt to collect a debt..." I have never heard any other mortgage company state this, ever...Whether you are late or not, they treat you as if you are in collections. That is unheard of dealing with mortgages. They should be sued NOW and taken out of business. They have NO ethics or standards and sit back and watch people lose their homes and credit in the process. Thanks Saxon for your illegal practices. Hope to GOD that your loan(s) never get sold to Saxon. You will be in hell. Email me too for a Class Action lawsuit. grad02nelms@hotmail.com

by Carlton Willliams From Uniondale, NY on May 23, 2008

by Richard Asante From Stafford, VA on May 21, 2008

by Anonymous From Shady Side, MD on May 20, 2008

by Anonymous From Tustin, CA on May 20, 2008

You have to wait up to 45 minutes just to talk to somebody on the phone and when they do finally answer, your soon to be disconnected. When we asked if we can possibly refinance, they said no because the house went to foreclosure yesterday. This happens to be the same day we received foreclosures in the mail. We get the impression that Saxon is trying to force us out of the house.

by Anonymous From Trussville, AL on May 19, 2008

Not willing to work out a repayment plan. Refused to transfer me to Loss Mitigation department.

by Anonymous From Hollywood, FL on May 19, 2008

by Anonymous From Eagle River, AK on May 17, 2008

They say they want to help and work with people but they drag there feet until people are to far behind to catch up. With the current situation of the housing market you would think that they would want to help people.

by Anonymous From Plano, TX on May 15, 2008

by Anonymous From Millville, NJ on May 14, 2008

by Kim Rotunno From Bridgeport, CT on May 14, 2008

by Anonymous From Puyallup, WA on May 13, 2008

they refused to work anything out with me

by Anonymous From Windsor, CA on May 12, 2008

I have tried to arrange a short sale purchase on a Saxon preforclosure for 7 months now. They lost the paperwork 3 times and continue to stall. I sense that they are going to forclose and then go after the owner for legal fees until he declares.

by Anna From Stockton, CA on May 11, 2008

I LOVE SAXON MORTGAGE! I have not made a payment in over 8 months and my husband and I have nearly made back everything from our down payment. We got into a shitty loan due to a lying cheating woman name Gabriele Romero, a.k.a. Gabbi or Gabby. She was married to our dumb realtor Edmond Romero. Thanks to Saxon taking there sweet time to serve us with foreclosure papers, we'll be sitting rent/payment free at the bare minimum another 3-4 months. HURRAY TO 1 YEAR OF SAVINGS! I'll be buying my next house in another year. All I have to do is put it in my parent's names. THANK YOU SAXON! P.S. Saxon: F.U. How much I spend on pet food has got nothing to do with reducing my payments each month you nosey morons.

by Anonymous From Denton, MD on May 11, 2008

I have NEVER made a late payment since inception of my mortgage. I was originally with NovaStar and was sold to Saxon. They reported me 30 days late plus late fees the FIRST moment they had a chance. My payment was sent with plenty of time and they refuse to let me speak to anyone that can actually 'do' anything. I can only reach that department via letters... yet when I disputed thru bureaus, the bureau got an immediate response within 1 day! WTF?? How freaking convenient. This company sucks.

by Kim Smith From Cincinnati, OH on May 07, 2008

can not get through on phone - employees very rude and unhelpful - will not transfer me to mloan modification dept

by Tim Galloway From Corinth, TX on May 06, 2008

We and our attorney have been given different numbers pertaining to what we owe, etc. Try to speak to someone at Saxon and are put on hold for an hour at a time. Payoff statement shows unidentified fees that total nearly 4,000.00. We are trying to make good on our loan but no one will help.

by Anonymous From Woodbridge, VA on May 05, 2008

by Darryle Redding From Red Banks, MS on May 04, 2008

by Darryle Redding From Red Banks, MS on May 04, 2008

by Paul Schilling From Castleton On Hudson, NY on May 03, 2008

They will not accept partial payment to help you catch up. The only fees they agreed to defer were the attorney fees.

by Anonymous From Fort Worth, TX on May 03, 2008

I just want to say all you NovaStar accts pymt sitting waiting to be process since jan 08 and still not posted and they say the system can not posted them mean while the call everyday asking for pymts and mgrs say it's the system but, me while we get late fees and will be reported to the c/b and they don't care. So if your trying to ref your acct is not current. The customer will loose not them they have the money sitting in office not apply to pymts. This is the customer from NovaStar only they say.

by Anonymous From Fort Worth, TX on May 03, 2008

I just want to say all you NovaStar accts pymt sitting waiting to be process since jan 08 and still not posted and they say the system can not posted them mean while the call everyday asking for pymts and mgrs say it's the system but, me while we get late fees and will be reported to the c/b and they don't care. So if your trying to ref your acct is not current. The customer will loose not them they have the money sitting in office not apply to pymts. This is the customer from NovaStar only they say.

by Anonymous From Elizabethtown, KY on May 02, 2008

I have been trying for over 5 months to work something out with them. I get no return calls or answers. They keep telling me each time that it takes longer to review my paperwork.

by Gerald Joiner From Roberta, GA on May 02, 2008

My original mortage company was Equifirst, and they sold our mortgage to Saxon. I have had nothing but problems with Saxon from the first, and would definitely NOT recommend them!

by Grace Hillard From Snellville, GA on May 01, 2008

Well first of all, Saxon is not the only company that I feel has treated us unfairly. We originally got our mortgage through Palladium and they sold the mortgage to Saxon. I feel that Palladium misled us because at the time my credit score was in the high 650-680 range. I feel that we should have been offered a lower interest rate on a conventional loan based on my score and financial situation at that time. As far as the injustice done by Saxon, we were late with our mortgage, atleast 45 days late, and was able to beg and borrow and come up with the money to get current. Soon after getting current on our mortgage, the rate adjusted up another $500.00. We've been paying every month, but it is a big strain! I called a mortgage person at Saxon and asked if they could consider giving us a lower conventional loan.....of course, the answer was no. The reason given was my credit score is now lower than it had been. Now were stuck! Damned if we do and Damned if we dont! The biggest injustice of all is that there is NO HELP, for example,converting an adjustable rate to a conventional one, for the person who is trying their best to make their payments; instead, the only time help reaches the mortgagee is when they are five feet under, one step before being six feet under (death).

by Michelle Squirrell From Windsor Mill, MD on April 30, 2008

by fozzie bear From Minneapolis, MN on April 30, 2008

These people won't go out of business anytime soon, they are raking it in on fees from people who are getting tossed around more than a salad. They are absoulutely predatory, they set the standards and just buy loans from other mortgagers who are just in it to collect the fees. One year ago they almost foreclosed on us, but we miraculously had scrapped together the 16,000$ they demanded to avoid foreclosure. Interesting how their legal fees all go to thier lawyers- more $ in thier pocket. We were only 3 months behind then. And now, when we called to follow up on a assistance program they swore would help us out as soon as we returned the paperwork that never arrived, They said we were already in the foreclosure process! They foreclosed on us before the four month deadline, our cause for default - they won't accept our payments!!! They will NOT accept any $ from us. It will put me, my husband who has cancer and my four kids- 2 of whom are autistic, out on the street in one month. They must have so much turnover that not helping their customers doesn't give them a negative balance. I say screw em! On an interest only loan, I loose nothing to walk away. The house is overpriced and won't sell in this market. they want 182,000 for a house worth 169, 000. They now want 9,000$ upfront and legal fees on top of that just to talk to us. And there is talk of arequireing a downpayment on top of that?!? Forget it, I can get an apartment, townhome or rent a house for HALF of what they are charging us only interest for. We did try many times to work with them. They are not flexible. I feel no sympathry for them. I would rather live in a tent than give them one more cent. We have tried over 3 years to make this work, to be honest and hard working to no avail. They ought to be sued, regulated and brought out into the public eye immediately. They don't keep their commitments but expect us to do so- before we are notified to do so! Saxon will not work with government assistance groups, they have no interest in working it out. We had payments of 1200$ go up to almost 2000$ in less than a year. And now they want 2600?!? Whatever, Let em rot in hell. Saxon Mortgage makes going bankrupt look good. I hope they get nailed to the wall. I am 10000% behind supporting a class action- get the media involved!!!

by Nick Ducas From New Port Richey, FL on April 30, 2008

A little hard to contact. I am not behind, but I am going to and pay it off so I do not have to be stressed out....Hopefully they abide by what I owe?

by emma york From Stockton, CA on April 30, 2008

by Anonymous From Washington Court House, OH on April 28, 2008

by Anonymous From Washington Court House, OH on April 28, 2008

by christine engels From Lake Mary, FL on April 27, 2008

by D.P. From Pasadena, TX on April 25, 2008

This company is a ripp off, had to hire an att to get it straight and its one thing after another with Saxon. No one knows what they are doing. My mortgage was sold to them and it has been one problem after the other and its been over a year now. We all need to get a law suit on this company, im talking to an att now just for what they have put me thru.

by eric penta From Huntington Beach, CA on April 23, 2008

by Ken or Heather skerven From Wisconsin Rapids, WI on April 22, 2008

They never do what they say they will do to help you. The harass you and do not care about you!!

by juanita delacruz From Labelle, FL on April 22, 2008

very bad communication skills w/loss mitgation dept. and very busy signal when try to call

by Phillip Ridings From Southaven, MS on April 21, 2008

While they are willing to work with us now... it sounds like its too late but I need your help to make sure... as it turns out my "So Called" Fixed Rate changes in 5 years! I can't blame them I have to blame the company that set up the deal... and burned us in the process. This has been a struggle for me over the last year...its not like we can't pay its just I feel we got ripped of in the refinancing.

by Anonymous From Baldwin Park, CA on April 16, 2008

by tara green From Brooklyn, NY on April 15, 2008

by Amber Christensen From San Marcos, CA on April 15, 2008

Their customer service is awful. They lie, and say whatever they need to say in order to get off of the phone with me. I have yet to speak with a supervisor. I constantly call to get the status of my loan and I'm told to be patient. However, they have no problem calling me and threatening forclosure.

by mary williams From Antrim, NH on April 14, 2008

by Kate From Simi Valley, CA on April 13, 2008

Okay the one thing I can absolutley agree on with every post is that Saxon Mortgage has TERRIBLE customer service. They are quicker to say let the home go, sell or try for a Deed In lieu rather than try to assist you with a modification to lower your rate temporarly as other lenders are doing. At the same time though don't just try to work with your mortgage company because it's the highest bill. You need to call your credit cards companies and see what you can cut down on your monthly expenses. As for not knowing your payment was going up or thinking that SAXON did this to you is not right. Read your loan documents and take some blame for the crappy loan your in. Don't forget you signed and agreed to every term in those loan documents. Wheter you were told you could refinance out in 6 months or a year or whatever the case was you had every detail of that loan in front of you in black and white. If you choose to just sign here and sign there then step up and take some blame. I am working with SAXON which is a more difficult task that it ever should be but call them, write to the BBB and make your complaint to the regulatory department so they have no choice but to answer. Look up RESPA guidelines and send them a formal written request under the RESPA guidelines. By law they have to respond to you within 20 days and have 60 days, I believe past that to try to reach resolution. Just stop blaming your mortgage rates, and payment on them and focus on the real issue which is getting yourself help for the crappy loans we are all in. Make sure you call in and request a rate reduction they are offering this. Anyone who has been successful with the rate reduction please post what rate you were taken down to, for how long and were you current or delinquent on your loan. Good luck everyone - I know if doesn't feel like it right now but the market will get better and your home is important so don't give up.

by Anonymous From Ellsworth, ME on April 12, 2008

by Sandy Cowell From Winchester, CA on April 09, 2008

by Anonymous From Milwaukee, WI on April 09, 2008

they will not even work with me so i can stay in my house . it's as if they want you to fail.

by Hate them From Daytona Beach, FL on April 09, 2008

They also refused my husband's pay-off of $32,000 as they told him they were checking into the prepayment penalty and whether or not he had to pay that. They were purposely stalling him so that they could add more interest to his payments. They threatened to send the pay-off check back. These criminals need to be shut down.

by martin abrams From Ashland, VA on April 04, 2008

by Lucy Prieto From Clovis, NM on April 02, 2008

by Anonymous From Keller, TX on April 02, 2008

by Kevin Maillard From Veneta, OR on April 01, 2008

We have two home loans with them. When we purchased our second home (we are living in now). They changed the interest rate on us at closing and raised it 4%. We even had our loan locked with them.

by kelly courter From Plano, TX on April 01, 2008

by lynn martin From Vacaville, CA on March 30, 2008

by Mike Harrison From Raleigh, NC on March 30, 2008

by Trey From Dallas, TX on March 30, 2008

NEVER NEVER Again. They are the worst. The repayment plan they said was the PNLY way to keep my house. I did it. Payment rose 1000 permonth more. I defaulted again. The poste foreclosure on 4/1/08 26 days later from receiving the notice. Several of the agents have told me I should neer do a repayment because my investor allows Loan Mod......48 hours prior to foreclosure. 67 phones calls. 12 hours total on hold. countless lies. All my financial information to them. Still nothing. They have no intent on helping anybody.

by Fausto Ordonez From Dallas, TX on March 30, 2008

Unbeleivable, SLOW, work out persons do not give you all options, NEVER return phone calls

by MILI SCOTT From Decatur, IL on March 26, 2008

by lisa ahmed From Tulsa, OK on March 25, 2008

by Anonymous From Elmira, NY on March 24, 2008

MY HUSBAND SHAIN E BROWN DIED ON 4/30/2007 AND THEY CALL FOR SHAIN ALL THE TIME.THEY NO SHAIN AS PASS AWAY.

by Anonymous From Gibson, TN on March 24, 2008

Likes to reward good customers by raising their interest rates to impossible levels. They are primarily a debt collection agency, so you can imagine what customer service is like. I would definitely not recommend this company.

by tim fletcher From Youngsville, LA on March 18, 2008

by RICKEY RAGINS From Columbia, SC on March 18, 2008

by IMH, Realtor From Cary, IL on March 17, 2008

It's truly sad to hear about all these troubles people are experiencing. As a local realtor in NW Chicago suburbs, I encourage all my clients (and you) to ALWAYS include your realtor when refinancing & buying a home. Things change yearly and more recently, daily and only those in the industry can keep up with all the changes. Use an attorney when signing important documents that you may not understand fully. Ask friends & family for recommendations for both. And most importantly: include them (either/or) when speaking to your lender. They understand all the options available and can speak on your behalf without the emotional attachments homeowners are likely to have, helping to facilitate negotiations. I am currently dealing w/ Saxon on behalf of clients. They are working w/ us to modify the note on a home to be foreclosed in less than 45 days. What ever you do, SPEAK w/ a professional and SPEAK w/ your lender. DO NOT PROCRASTINATE. Time is OF THE ESSENCE. Good luck!!

by candace walters From San Jacinto, CA on March 17, 2008

by Anonymous From Euclid, OH on March 17, 2008

Our law firm has tried to do a work out with these guys since Thanksgiving. They are the worst! Here we are, trying to give them money for back payments and work out an arrangement to keep the house. I get a different story from ever customer rep. They cant figure out how to accept our money or do anything else. They'll be out of business soon, I hope.

by lucy mcnaly From Saint Joseph, MO on March 17, 2008

by Anonymous From Chandler, OK on March 14, 2008

by Anonymous From San Antonio, TX on March 14, 2008

by Anonymous From Great Mills, MD on March 14, 2008

by Anonymous From Warminster, PA on March 13, 2008

by Laura Pinkham From Sebastian, FL on March 12, 2008

by Michelle Henderson From Sparks, NV on March 11, 2008

Does anyone know of any Class Action Lawsuits pending against them?! Please email me the information @ teamhendermx@yahoo.com.For those few comments about it being the homeowners fault...Everyone who makes choices makes them for the time and situation at that moment. Right or Wrong, this company is NOT willing to help their borrowers. The customer service reps are rude, and you have to be behind in your payments for them to talk to you. Once you are in their ideal situation you are locked in with them, and they are unwilling to help. This company is beyond difficult.

by Gary Parent From Phoenix, AZ on March 11, 2008

by Anonymous From Cocoa, FL on March 10, 2008

by Nikki Lanclos From North Babylon, NY on March 06, 2008

by lenny capuano From Selden, NY on March 04, 2008

by Jessica South From Ashland, OH on March 04, 2008

by Brian McCallister From Franklin Furnace, OH on March 02, 2008

I started with Novastar, after7 months i was sold in Nov to saxon, i was 1 payment behind, i made arragements to make that payment only for them to screw up their poor transaction ways from my check routing number, now that we were suppose to be caught up they are showing me 5 months behind, they have gotten a payment every 30 days and i can account for them payments from receits but they say its in the system and they dont know other than jus send more money or else, where is my money going if iam sending it and iam getting further behind? Someones scamming or somthing. Call me 740-533-9598 hotrodsander3@yahoo.com

by Brian McCallister From Franklin Furnace, OH on March 02, 2008

People? Post your Phone # and email i cant contact you if your annonymous, iam forming a system against these guys. Contact me, hotrodsander3@yahoo.com or call me at 740-533-9598 soon!

by Anonymous From Akron, OH on March 02, 2008

This is by far the worst company to deal with when the company that both my wife and I worked for closed the doors we both lost our jobs of 12 and 15 years we fell one payment behind with Saxon. When I sent in the payment not yet 30 days late they sent it back and refused to take a payment less than two months They want people to go into foreclosure! I put my house on the market becaouse there was no making payment arangements with Saxon they would not talk to me unless I could pay all money past due.I got an offer on the house for $5000.00 less than the payoff and they denied the short sale. This company is the worst for preditory lending and should be put out of buisness.

by Anonymous From Massillon, OH on February 28, 2008

by Anonymous From Kingston, NY on February 27, 2008

by Anonymous From Perris, CA on February 27, 2008

WORST LENDER, UNPROFESSIONAL REPS

by BROWNIE From Dayton, OH on February 26, 2008

THE REPRESENTATIVES ARE RUDE THEY HAVE NO HEART MY HUSBAND AND MYSELF LOST OUR JOB AND FELL BEHIND ON OUR MORTGAGE BUT AS SOON AS WE GET CAUGHT UP OUR RATE ADJUST.?? NOW WE HAVE A SECOND MORTGAGE 341.00 AND OUR FIRST MORTGAGE IS 1002.00 A MONTH ON A INCOME OF 2700 A MONTH ONE INCOME . I CALLED TO TELL THEM THEY DIDNT EVEN CARE

by Mirjana Davidson From Chesapeake, VA on February 26, 2008

I can only advise each and everybody to really check into this company like BBB and customer ratings. It is really sad how this company deals with people. You never have one person that is in charge of your account. It seems nobody inside the company knows what one or the other person does, we get sometimes up to 10 phone calls a day although we already spoke to someone. It is and it has been a nightmare. Unfortunately our previous mortgage company sold us to these guys and as much as we would love to get away from them, they messed up every chance for us to do so.

by Mike From Rochester, NY on February 26, 2008

HOW in the H---can they charge me 10 1/2% interest when the rate was 5% at the time of closing? I am filing a complaint with HUD and the attorney general

by Betty Rivers From Washington, DC on February 25, 2008

by Roy Hansen From Battle Creek, MI on February 25, 2008

by annonymous From West Palm Beach, FL on February 24, 2008

We tried for 3 months to get the financial packet from Saxom in order to start the process to apply for help. We have an interest only loan that we won't be able to afford much longer. I finally got the financial information after I sent A letter to Saxon and copied the governor of Florida.

by Anonymous From Pataskala, OH on February 20, 2008

Has anyone tried to work a short sale and actually got thru to someone? I have a person but she never answers the phone and I don't get anywhere with anyone else? Can anyone give me a number of someone who can help?

by Anonymous From Kissimmee, FL on February 19, 2008

This company has no heart, doesn't try to help or offer alternatives for the homeowner.

by juan fernandez From Mebane, NC on February 19, 2008

by Kim From Fort Lauderdale, FL on February 18, 2008

They are the worst!!!! Stay away, I want to make a payment and they refused to take it!!! Oh well

by patricia manning From Chicago, IL on February 15, 2008

They charge us huge fees each time we are late and it is hard to get someone on the phone who is helpful.

by Anonymous From Lakeland, FL on February 14, 2008

They were very hard to get in contact with, at least my case worker was and when contacted, not very pleasant.

by jojo From Richmond, VA on February 13, 2008

Prior management would have handled this situation much better. They were too quickly dismissed before MS learned anything from them. Got to agree that Jim Smith is all that is left. But yall need to take some personal responsibility for entering into contracts that you couldn't honor... How can you not expect your interest rate to rise?? you can't blame the company because you can't handle your finances - No one forced to cash out your equity to get a new car, etc...! there's no conspiracy to steal your home, the last thing they want us to go to foreclosure!!

by David Ambrose From Akron, OH on February 13, 2008

Saxon Mortgage wants people to go into foreclosure. I tried every thing to work with them they screwed me every step of the way.

by Anonymous From Weldon, NC on February 12, 2008

by David Hendrix From Chattanooga, TN on February 12, 2008