PHH Mortgage Services

by Anonymous From Grandview, MO on July 02, 2008

by Anonymous From Opelika, AL on July 02, 2008

by private From Clifton Park, NY on July 02, 2008

This mortgage company has been involved with predatory lending, however until now they have not been caught. Now PHH has lawsuits against brokers, like they did not know what they were doing.... It's ok though, I've got all the information I need to bring them down. It's funny how they never have any phone numbers to their legal dept. until you tell the customer service rep that your are not hanging up until you have that number, not the address, but the number. This company is nuts to think that they are going to get away with doing this to people,

by frank hawkins From Monticello, AR on June 30, 2008

PHH staff is very rude and not very helpful at all. We have asked to speak with someone who might could help us but would not allow us to they would hang up. Would not recommend to anyone.

by Anonymous From Clover, SC on June 25, 2008

by Anonymous From Corona, CA on June 22, 2008

by Anonymous From Whitwell, TN on June 06, 2008

My husband and I have been with PHH since 1996, and we really liked the company at first. But, over the last few years, we have really been struggling to make our mortgage payments in a timely manner. I have some health problems and don't get to work as much as I need to, so the decrease in income has really hurt us financially--especially now, with gas and food prices skyrocketing. We have been 2 months behind several times over the last couple of years, and, every time we call to try and pay 1 payment, they refuse to take it until we have the amount for 2 payments. This is ridiculous! It seems that if they were concerned with getting payments--any amount would be accepted, even partial payments. But, unfortunately, they do not work this way. And, it is really sad and really pathetic, that hard working and honest people can lose their homes because of such lousy service. This is a serious thing and needs to be addressed by the government or something. It is so scary to think that we may lose our home (b/c we have NO WHERE else to go), because they refuse to help us. We have tried several times to get our payments reduced for a while until we could get back on our feet, so to speak, and they told us they would help us, but it took months and months for them to get back with us--only to be denied anyway. We would love to refinance our home with some other lender, but our credit rate is so horrible b/c of this company, that we are unable to get refinanced. And, last year my husband's truck tore up on his way to work, and we had to use almost our entire mortgage payment that month so we could repair his truck--b/c he HAD to have transportation back & forth to work--so he called the mortgage center and the lady he spoke to was VERY RUDE to him. He explained what happened and that we would pay the payment within the next 2 weeks and she got really nasty with him and told him that "we should be responsible enough adults to have money saved away for such emergencies--that our mortgage payment was the first and foremost thing we should be worried about paying. And, that we needed to learn how to save money for all the other things we needed or that came up." And, she acted like we were just horrible people b/c we didn't have enough money in our savings to pay our house payment. I really would NOT suggest this company to anyone!! They are not a company that has the consumer's best interest at heart!It's very frustrating ans so sad!

by jason hopper From Rome, GA on June 01, 2008

by Anonymous From California, MD on May 26, 2008

I was given no notice in reference to PHH Mortgage sending my loan case to a forclosure attourney. No phone call and no mail corespondance. They agree to help at first, then say there's nothing they can do. I explained my hardship and promised to do everything in my power, and all they did was refuse any payment less than the past due (two months).

by Anonymous From Milford, CT on May 24, 2008

I have tried to pay my mortgage for 4 weeks and have a problem with their website. I have repeatedly tried to contact PHH -- it is no use. I am a paying mortgage customer -- you would think that they would want to contact me so that I can pay. I question the SECURITY of their website. THE SERVICE IS LOUSY!!!!

by AP From Rutherford, NJ on May 20, 2008

I got a stated Interest only 80/20 loan about three years ago where the Spanish rep and their local advisor made up my income. They pushed me into the interest only loan and told me not to worry. My interest rate has gone up, my taxes have gone up and also my insurance. I no longer can afford my loan but he had said I could refinance into a better loan in a few years. Now they say they can no longer offer me a stated loan. They are crooks and should be fined by the government.

by Anonymous From Westerly, RI on May 16, 2008

DOES NOT WORK WITH A TIMELY MANNER,DOES NOT RETURN PHONE CALLS.TOTALLY ignors time limits and puts blame on consumer

by Anonymous From Tucson, AZ on May 09, 2008

Their communications and correspondence is horendous. Its unbelievable this company is in existance.

by Tony Wilson From New Orleans, LA on May 09, 2008

by anon From Marshall, MI on May 07, 2008

Our home is in foreclosure, and being sold in public auction next week. We have several children and we are very concerned. We have called this company several times to work something out and they will not budge. We have a horrible time getting through on the phone and they keep telling us their "investors" don't want to do it. Can they just force us from our home?

by hurtful From Eureka, MO on May 05, 2008

phh whats your deal?

by Anonymous From Pacific, MO on May 05, 2008

by MARIE K. DEMOSTHENES From Cheyenne, WY on April 28, 2008

-----Original Message----- From: demosthenes1064@aim.com To: LILI.MONTOYA@MORTGAGEFAMILY.COM Cc: Fatherjonathan@foxnews.com Sent: Thu, 17 Apr 2008 4:47 pm Subject: YOU'RE A LIAR AND A THIEF I WANT MY $350 AND MY $1100 BLUEPRINT BACK YOU STOLE MONEY FROM MY VISA AND YOU REFUSE TO RETURN MY BLUEPRINT. YOU'RE A LIAR, YOU AND PHH MORTGAGE IF YOU SAY THAT MY CONTRACT DOESN'T STATE THAT I WILL NOT ACCRUED ANY EXPENSES IF I DON'T GET THE MORTGAGE. AS YOU KNOW THAT I HAVE BEEN TO SEVERAL LENDERS AND CANNOT AFFORD TO PAY A FEE FOR NOTHING. BUT YOU GOT THE CONTRACT. YOU READ THE STIPULATION AND AGREED TO IT AND YOU STOLE MY MONEY. I NEED MY MONEY BACK AND MY BLUEPRINT MD

by Carmen Pyle From Atlanta, TX on April 25, 2008

by Mike From Mount Laurel, NJ on April 01, 2008

In 1/2006 I was placed in a mortgage that I shouldn't have been in. Being a naive home buyer, I let the mortgage rep handle everything. After 10 months into the mortgage we had to file Ch. 13. My credit score was 700 and God only knows what it is now - I'm afraid to look. I had contacted PHH numerous times to see if they could do a forbearance or loan modification. They couldn't. So here it is 4/2008 and we decided to walk away from this upside down mess and stick it right back to PHH.....Thanks for all your help J.O.s!

by Kobie Johnson From Indianapolis, IN on March 20, 2008

by D Boudreau From Bloomington, IN on March 12, 2008

Have had my loans two years and am wondering when I mail my payments why it takes 10+ days for pymt to be applied. I only live 150 miles from payment center and know it does not take 10 days for mail to arrive from IN to IL. Have called numerously they tell me pymt must be lost I send another check and then it's a miracle they find my first check so two pymts get processed in 30 days. I call and complain about their slow processing time of payments and tell me they'll remove the late fees but never have.

by Jason Paulick From Pompano Beach, FL on March 10, 2008

I received an insurance check from Citizens of Florida after a huricanne caused major damage to my home in 2005. The policy is that PHH, my mortgage holder, gets the check and gives it to me when work is being done on my home. It is a catch 22 situation, because I need money for a down payment and PHH would not release money until a third of the work was done!Twoo years later and my house is not done and PHH wont release the money owed to me until their inspector sees that three fourths of it is done! DUH!

by Maria Albus From Beallsville, OH on March 01, 2008

They said they would work with me, but I explained my situation with my medical bills and all, and they still thought I should have money saved up to pay them a large amount right away. The lady I spoke to was not very friendly and even though she was only doing her job, I believe she could have had a little more understanding and compassion.

by Deborah Zucker From Long Beach, NY on February 22, 2008

poor disclosure of penalties and fines. Unwillingness to work with me. Why would someone put in a hardship request if they are able to pay? apparently that is the requirement one must meet in order to qualify for assistance.You can't make this stuff up.

by Anonymous From Brookston, IN on February 16, 2008

I feel that they are very poor on returning calls and trying to get a hold of. They talked to you like you are trash (even when you are in good standing with them) They don't return emails either. And you can't get any info from them at all.

by Anonymous From Saint Louis, MO on February 14, 2008

They act like they really dont care and would love to put my home in foreclosure. I am falling more and more behind while they sleep on my paperwork. They are rude and not very compassionate. They are very shady about what the next steps should be also. (Who to call?) Very inconsistent letters are sent to me also.

by L.A. Hamilton From Stacy, MN on February 07, 2008

I have been trying to work out a solution with PHH Mortgage-loss mitigation- on a default for over FIVE months now. They sit on the requests and don't respond. They are rude on the phone and if you don't have an extension number when you call you end up talking to Bombay, India. I believe their solution is attempted intimidation. (Remember folks you cannot get blood from a turnip) I would NEVER recommend anyone use PHH. If you ever have a problem you will be in for alot of serious frustration with this company.

by felicia springs lanier From Charlotte, NC on January 28, 2008

by Anonymous From North Brunswick, NJ on December 13, 2007

Inconsistent information. They tell you they will send information and then they don't. We call back and they tell us the person who informed us..informed us incorrectly. Now they want to charge us a 1/4% to pay our taxes directly to our municipality. The most annoying thing of all is as the Customer Service rep speaks you can feel her smirking...

by Dave From Haddon Heights, NJ on November 27, 2007

They told me I could drop my PMI after 2 years then said no

by Anonymous From Rutland, VT on September 05, 2007

I am a real estate agent who recently bought a home. PHH made my transaction very smooth. I recommend their service to all prospective buyers!

by Albert Prokapaitis From Altamonte Springs, FL on August 28, 2007

I have dealt with PHH Mortgage several times and have always been pleased with their service and costs. It was very easy, fast and without hassle. I recommend their service to all my friends and family.

by janet reynolds From Westpoint, IN on August 27, 2007

have tried to work with PHH Mortgage Services and have gotten no where we were locked out of our house with out notice of any kind . I finally had to threaten to go to the new media to even get any paper work from the mitigation dept after waiting on it for three weeks and had already gotten papers served form their law firm wanting 5,000 by the 5th of sept.