Option One Mortgage

by Ionie Rambaran From Orlando, FL on July 13, 2009

I have tried numerous times to contact the mortgage company and have been given the run around and have been transfered to voicemails. I have yet to get a call back. I am 70 years old and have limited income. Any help that could be given to me in this matter would be greatly appreciated.

by Anonymous From Holton, MI on April 11, 2009

wouldn't work with us kept asking for the same info then not calling us back very difficult to get help when company will not respond

by Anonymous From Surprise, AZ on February 06, 2009

The customer service personnel do not add notes when you call so the next operator can see the discussion. They have been rude to me. There only question is where is the money! The have not responded to numerous correspondence, even when sent to the director.

by steven mcnames From Las Vegas, NV on January 09, 2009

by Anonymous From Statesboro, GA on January 03, 2009

by Jill Cresap From Long Beach, CA on December 31, 2008

They did not allow me to renegotiate my mortgage before they foreclosed on me! I was never notified when the auction was. It is now sitting empty, bank owned with no probable buyers. I want my house back!

by Anonymous From Champaign, IL on December 05, 2008

by Gwendolyn Parker From Missouri City, TX on November 23, 2008

by Anonymous From Monticello, MN on November 13, 2008

all these stories are exactly everything we dealt with also. We lost the home, but we have every attempt to go after them. We need a class action law suit going now!!!! They are a multi billion dollar co. -but not for long!!!

by stephen arbakov From Morrisville, PA on November 11, 2008

It was very difficult to deal with them, they all seemed to have heavy indian accents and I could not understand them, they seemed not to care or help.

by Anonymous From Oregon, OH on October 20, 2008

by Anonymous From Luverne, MN on October 04, 2008

option one sold my mortgage to two different companies, they are going to be in a world of hurt!

by hawaii From Kula, HI on October 02, 2008

I have paid my note off with option one on June 30, 2008 And on July 25 2008 I get a call from American Home Mortgage Serivicng Inc. saying I owe them money I then sent all documentation to AHMSI that option one is paid in full to date October 30 2008 I am still tring to get this big mess up cleaned up and now I being told to be patient as my credit scores goes to shit someone help me out Option one Droped the ball.

by fed up From Highland, MI on September 24, 2008

Fed up is a under statement. I believe that this company is just stealing hard working people out of their home. I have ask for the past 2 years if they could lower my payment so I am not starving. They refuse. Tried a Loan Modification,. They wanted $500, faxes of profit and loss statement two weeks of payroll stub, and bank statement. Was told by a guy that I should have my husband do the faxing since I was a female and don't know anything. Surprisingly we got denied for a Loan Modification, I never faxed out my bank statement. Even tho I told them I do not feel right faxing that out. With all of the ID thief that is out there. NO Matter What Get out of this loan with these people.

by dan lefler From Dana Point, CA on September 22, 2008

Preditory, bait and switch. Was promised a rate of 7.5%, on day escrow closed they came back with 11.5!

by janet castellanos From Fontana, CA on September 17, 2008

by Mrs. Morgan White. From Aline, OK on September 11, 2008

Hello, my name is mrs. morgan white, i live in Aline Oklahoma, my husband and i ran into some debt problems which almost took my life but thank God for Micro Finance Company. A christian owned and run company who was there for us. Thank God i am so happy that i can live freely one small. please, feel free to contact Dr. Albert Lens the ceo of Micro Finance Home via email.. micro_finance_home@hotmail.com. I promise you, you never regret doing bussiness with them. Thanks, Mrs. Morgan White.

by Marti From Dayton, TX on September 11, 2008

"Option One Sucks" I don't even call them anymore..My stomach is in knots and casn't stand these xxckers!!!!If you are thinking of doing a loan modification (DON'T) They will bleed you dry.Research,Research and more research is all I do...I'm coming to get you Option One!!!!!!!!

by Marti From Dayton, TX on September 11, 2008

"Option One Sucks" I don't even call them anymore..My stomach is in knots and casn't stand these xxckers!!!!If you are thinking of doing a loan modification (DON'T) They will bleed you dry.Research,Research and more research is all I do...I'm coming to get you Option One!!!!!!!!

by BELINDA almeida From Merced, CA on September 10, 2008

if i only took the time to research to mortgage company.this company steals your property because all they seem to care is to collect the money and not listen to anything you have to say. they are thieves even the CSR's are theives they owe me money because they never payed me the interest that they collected from my escrow acct. now i have lost the home of my father. i could never nor my husband understand a word CSR'S would say because they were sand nigers. im not sorry for my hateful words.

by hbseth From Huntington Beach, CA on September 08, 2008

"We are not behind on our mortgage and never have been. Although we dont always pay it on the first, I pay online through .www.oomc.com its always paid before the 15th which is the cut off for late fees. We never have had to pay any late fees because we always pay before the 15th. Whith that being said I HATE THIS MORTGAGE COMPANY, it never fails they always start calling and harrassing me on the 2nd day. They call every day, sometimes twice a day until they see the payment has been made online. They always ask when are you going to make the payment. I tell them its non of there business. They say well we can stop these calls if you will tell us what day you will be making the payment. I always tell them it will be between now and the 15th. I have repeatidly demaned they stop calling me. One time they told me that not paying on the 1st can hurt my credit. I said you cant put anything on my credit unless its over 30days and if you do I can sue you. I said so how will this hurt my credit, he said it would hurt my credit with them (oomc) I laughed and said do you really think I would ever refinance or use OOMC again. Now I just ask them when they call :is this option one" when they say yes I just hang up. They are worthless and cant wait to refinance in a month. I wish I could get a hold of there numbers at home and call them everyday and night." I READ THIS AND COULDN'T HAVE PUT IT ANY BETTER. THIS IS MY EXACT SAME EXPERIENCE WITH THIS COMPANY!!!!!!!!

by Anonymous From Buffalo, NY on September 01, 2008

by Anonymous From Richmond, VA on August 31, 2008

Option One Mortgage is an unscrupulous predatory lender that preys on vulnerable consumers who are simply trying to realize the american dream of homeownership. Once they lure these consumers in and the inevitable hardships begin, they do nothing to assist in remedying the situation. Their only option is to foreclose. Which is probably how they arrived at their name.

by Dexter Qualls From Randallstown, MD on August 29, 2008

by Anonymous From Joliet, IL on August 28, 2008

We have not received any mail from them regarding the modification we did back in June. I called on several occassions to check the status and thwere alway "working on it". The last time I called I found out we were denied on Aug. 8th but I never knew because nobody even bothered to call or send us notification.

by John Giglio From Brick, NJ on August 26, 2008

by bill cane From Saint Petersburg, FL on August 20, 2008

by Anonymous From Bethlehem, GA on August 13, 2008

by jacqueline taylor From Haughton, LA on August 11, 2008

by VICTOR BAUGHMAN From Deltona, FL on August 11, 2008

by Kerry Foley From Galien, MI on August 09, 2008

by Anonymous From Chester, SC on August 07, 2008

by Sarah Conley From Aurora, CO on August 06, 2008

I have been working with them for 1 1/2 months to modify my loan and have gotten a different answer EVERY time I call which is every other day.

by Carol Bare From Hanover Park, IL on August 05, 2008

none

by JEROME CULMER From Philadelphia, PA on July 29, 2008

by Anonymous From Warwick, RI on July 27, 2008

by Danny Partin From Summerville, SC on July 24, 2008

absolutely horrible service,,very frustrating dealing with people who cant even speak english,,got behind a month called to make 2 payments and they tack on $20k in bs charges that no one could understand ,,including " attorneys fees" that we never even got a letter from,,requested an american on the phone so many times i cant tellyou they just run you around and around a and refused to work with us at all ,,I had the entire amount due plus some late fees and they still wouldnt take my payment unless i aid these extra "20k in bs fees that even today they csnt explain ,,i lost my home to these crooks after owning it for 18 years..i have nothing but disdain dor their dispicable behavior,,is there a class action out there aganst them,i culd join?

by Michael Valente From Las Vegas, NV on July 22, 2008

i have great credit and they gave me a 9% intrest rate on new rental properties. they are well seasoned and make great rent.

by stephanie hemphill From Webster, TX on July 22, 2008

were not willing to help with payment help

by lillie robinson From Los Angeles, CA on July 21, 2008

i have ask option one mortgage company that i work with the school board and my pay period had change to the 30th and can i get help, this never happen, i have call many time and always get person i can not understand and finally had to get upset and say can you please get me to someone that i can understand thier language i always ended up in indina, i was placed in foreclosure for $43.00, never recieve a payment plain until i talk to u.s.a. company, set-up a plain, walked the payment in fax over the paperwork as instructed. recrieved a letter with my cashiers checks saying they never recieved the contract back. this is what but me from one month to three month behind going back and foreward with this company and thier company in india know they are call ahms, i had to see if this happen to anyone else and it did. am i mad yes.

by Dave Hinshaw From Crown Point, IN on July 19, 2008

Very difficult to work with. Always adding additional fees that you can't make sense of. Harrassing phone calls....

by Anonymous From Ilion, NY on July 18, 2008

by Alice Harper From Frazeysburg, OH on July 17, 2008

by Anonymous From Spooner, WI on July 17, 2008

by svenrid@hotmail.com From Castroville, CA on July 14, 2008

What a shame this company is my 2 year fix is nearly up in I was calling them since dec 07 and they tell me I have to wait then I get a letter a week later if you have any problems paying please call as asap duh I did they are so #### I am trying my best to keep it but not going to kill myself to pay for it , On top of this I turned in a loan mod and they turned it down wtf my score is in the high 700's no car loan nothing else . they told me leeman brothers owns my note and they are not doing a loan mod. I just don't get it the government will bail out freddie may & mac but the people who pay taxes to keep those fucks in office , well I am just fucked right now.

by isaac lewis From Anderson, CA on July 11, 2008

dont speak english

by Tim Wyatt From Hobart, IN on July 11, 2008

They signed me witha fixed rate loan then have "adjusted " my rate to a unafordable one so high in the last 5 years that I have basically nothing going towards the actual loan . My 50,000 mortgage has not budged in the last 5 years!!! I still owe 50,000. They have refused to work with me on it. They have also taken a 10,000 check from my insurance company and refused to release any part of it to fix the roof on my house from storm damage. Never mind that I can do it myself and that over half of that money is for things already done and for other repairs like the fence, a storm door and a tree I REMOVED myself!!! No funds will be released unless I have a contractor fix the roof they say...fine but how about the money that Ive already put out for my time in removing the tree and how about releasing the fuinds so I can replace the storm door ??? Its going into a YEAR in AUGUT and these crooks have the nerve to actually refuse to let me sell my house to someone my realtor had with papers signed and credit in place, not once but twice! Then called the realtor and demanded that he ask for 85,000 for the house when the loan is only for 50,000. When the realtor laughed at them , OOM then called the realtor's boss and tried to say that he acted unprofessionally and had used foul language with them, among other acusations. Luckily the boss of the realtor had worked with this man for years and knew him to not act in such a way , telling OOM to try a different scam on someone else, he was not falling for it. I want to be included in a class action lawsuit against these crooks.

by Anonymous From Westminster, MD on July 10, 2008

by Anonymous From Westminster, MD on July 10, 2008

by margaret amash From Albany, NY on July 10, 2008

by fonda ocain From North Charleston, SC on July 09, 2008

need fixed rate of 8% or less to maintain property in subprime neighborhood ..losing 800.00 a month currently and for last 3 years was original home and sold on rent to own which fell thru

by Anonymous From Miami, FL on July 08, 2008

by kelly From Duluth, MN on July 07, 2008

I was on an arm. Interest went from 8.75% to 10.75%. They finally did a loan modification and they were "pleased to inform me my new interest rate was 10.875%" thanks alot

by Anonymous From Saint James, MO on July 01, 2008

by gary boyd From Brooklyn, NY on July 01, 2008

by mark kitchen From Greenville, SC on July 01, 2008

by Anonymous From Galien, MI on June 30, 2008

Completely unwilling to work out anything. I told them tha this was a very temporary setback, but they refused to do anything. I was even told by one of their extremely rude CSR's that "they would not do anything. They would not even look at the modification form."

by anonymos From Saint Louis, MO on June 27, 2008

option one has done nothing but caused myself and my family trouble. they always say that we are late when we are not. when i call i get the run around and end up with no answers, and now i understand that option is changing their nam to ahm (american home mortage) I have never even her of this place. I have read some of these other complaints if a class action law suit happens i would like to be apart of it MY mal is bethmmcquay@yahoo.com or you can call and I can tell you the whole story that option one put us through. 314 520 2105. thanks

by anonymos From Saint Louis, MO on June 27, 2008

option one has done nothing but caused myself and my family trouble. they always say that we are late when we are not. when i call i get the run around and end up with no answers, and now i understand that option is changing their nam to ahm (american home mortage) I have never even her of this place. I have read some of these other complaints if a class action law suit happens i would like to be apart of it MY mal is bethmmcquay@yahoo.com or you can call and I can tell you the whole story that option one put us through. 314 520 2105. thanks

by Anonymous From Susquehanna, PA on June 26, 2008

by Mary Jane From Oxford, PA on June 24, 2008

If you want REAL action, report your complaints to www.RipoffReport.com. They can respond in their defense, but the whole country gets to see all the dissatisfied people, and the posts NEVER expire: they're on there forever! I suspect they may be an new incarnation of another bizarre mortgage company that failed to pay our real estate taxes on time and sent us a phoney IRS Form 1098 to boot! (Guess who's getting reported to the IRS Fraud Unit in California!) Good luck to all of you.

by Anonymous From Detroit, MI on June 20, 2008

Thank the Lord...It's not just me. I hate Option One. Can't understand what the reps are saying...then they always have the nerve to ask if I could borrow money from friends or family. Yeah. Right!! What are you making? About two cents an hour? Has anyone walked away? What happened?

by melis From Westville, IL on June 19, 2008

OPTION ONE? How about OPTION DUMB! This company has such wrong practices! We fell behind on our mortgage due to a auto accident leaving us a 1 family income. We automatically went into their so called forclosure dept. AAfter paying almost 2,000.00 a month, yeah that's right, we went form a 600.00 payment to a 2000.00 payment and then all the fees, they charged us fees on our fees. We were so fortunate to have a banker look over our MESS and they refinanced us. They called this so called company 3 times in 7 minutes and got 3 different payoff amounts not to mention our new loaner was told there was a fee of 150.00 to figure the payoff amount. My nephew also got tied up with these people. Having the same problem. He got an attorney and he has overpaid them. Now they say he owes even more because they have to refigure his loan and make adjustments. I will never recommend this company to anyone, this is not the type of company that helps people. H & R Block bought them and sold them right away. A friend who works with them said they found out about the practices they do and was loosing tax customers nationwide because they had people loosing their homes. I don't think this company should be allowed to do the practices they do. Banks dont even charge fees on top of fees. That is crazy. Option One is not your only option, stay away from them, they will force you to loose your home, stress out your marriage and put your working husbund in his grave before his time.

by Anonymous From Nashwauk, MN on June 19, 2008

I have been dealing with oom for two 1/2 years. I totally understand everyone's plain. I'm glad to here from all of you because I truly thought I was the only one dealing with them. I hate the fact that my husband and I work full time for what. Them to take our house. I haven't received a bill from them for over a year, nothing on knowing what I was to pay so I would just pay what I thought was my payment then every once in a while I would get a certified letter stating that I owed a couple thousand. I just received a letter from a attorney ( that number is no longer in service)that my house was going into forclouser. I set up a repayment plain with oom that only the rich of rich can afford and every time I call there its a different amount that I owe. Of course because they have jacked my husband and i around for so long know no mortgage company will touch us to refinace us because our credit is shot. I'm filing a complaint and I'm willing to do what ever it takes to get rid of this company so all of us can get a normal mortgage and be able to sleep at night.

by diane dehart From Fremont, CA on June 19, 2008

by Anonymous From Fremont, CA on June 18, 2008

by mike cummings From Bedford, IN on June 17, 2008

they do not care about the working class people of America, all they are interested in is taking advantage of people anyway they can. they should not be allowed to even have a company in the USA!!!

by Tina Jenkins From Willingboro, NJ on June 17, 2008

i can not neglect the fact that it is my responsibility to pay my mortgage. however doing everything option one suggested or referred to only find out that it was all in vain is disappointing and very upseting.

by Anonymous From Orange City, FL on June 16, 2008

You ask for help. They reply we are not a loan company we can not help you. We received a letter that they sold our mortgage/ In the same mail we received the payment back that was sent in because I could not pay the past due amount. Letter dated 6-6-08, stating that we owed 5544.00. When I called a lady who could not speak english and talked to fast she told me that we owed $11000.00 because our account had already been turned over for forclosure. We received the letter dated 6-6-08 today 6-16-08. Her response was that the house went into forclosure on the 11th of June. They took there time mailing out the letter so that it would be to late and then we would go under forclosre. They are not willing to help. We do not want to lose our home.

by Thom Gray From Mesquite, TX on June 16, 2008

this company has led us on for over two yrs for a loan mod, after we paid for all the title search's and all. Today June 16, they tell us that our loan mod is denied!!! this company has been terrible to work with and totaly un trusting company. Every loan officer I had work with has bailed out of this company and we had to start all over again, Two yrs of not knowing what to do about my home, and now they denied our mod and saying that the house will be put in foreclosure and sold at auction!!! Crooks, and thieves!!!

by Michael Stafford From Atlanta, GA on June 16, 2008

We discussed our situation with them concerning a loan modification program, @ this point we are waiting to hear from them.

by lisa From Holts Summit, MO on June 15, 2008

nightmare company

by jan From Jefferson City, MO on June 15, 2008

So Funny!!! I cannot believe this. I feel everyones pain. I thought it was just my family that was dealing with these problems. I would literally get sick to my stomach if i need to call the idiots in customer service cause i didnt want to speak with the nonenglish speaking idiots. I would always tell them i pressed 1 for english. we have been through it all. Returned paymest raising rates, lawyers fees etc ect. I felt like my friends, family and coworkers thought i was a liar when i try to descibe what this company has done to us. I have sent complaints to the attorney generals office here in MIssouri and in Claifornia no repsonse yet. My latest problem is the escrow i have paid the insurance and they keep charging me for theirs. I do not want there insurance company. I had my insurance companny call them and he was dumb founded with this company and there representatives. I received another letter from Option One on the mail yesterday, delayed in opening it cause didnt want to ruin my weekend. Just opened and cannot believe this my loan has been sold to American Home Mortgage Servicing out of Irving, Tx, Has anyone heard of this Company?????

by Shakeeda jackson From Philadelphia, PA on June 13, 2008

by Sharon Rycroft From Melbourne, FL on June 11, 2008

by Nicole - Edmond, OK From Edmond, OK on June 10, 2008

We are not behind on our mortgage and never have been. Although we dont always pay it on the first, I pay online through .www.oomc.com its always paid before the 15th which is the cut off for late fees. We never have had to pay any late fees because we always pay before the 15th. Whith that being said I HATE THIS MORTGAGE COMPANY, it never fails they always start calling and harrassing me on the 2nd day. They call every day, sometimes twice a day until they see the payment has been made online. They always ask when are you going to make the payment. I tell them its non of there business. They say well we can stop these calls if you will tell us what day you will be making the payment. I always tell them it will be between now and the 15th. I have repeatidly demaned they stop calling me. One time they told me that not paying on the 1st can hurt my credit. I said you cant put anything on my credit unless its over 30days and if you do I can sue you. I said so how will this hurt my credit, he said it would hurt my credit with them (oomc) I laughed and said do you really think I would ever refinance or use OOMC again. Now I just ask them when they call :is this option one" when they say yes I just hang up. They are worthless and cant wait to refinance in a month. I wish I could get a hold of there numbers at home and call them everyday and night.

by JAmes Edwards From Bridgeton, NJ on June 10, 2008

by Belinda Landry From Gonzales, LA on June 10, 2008

by Anonymous From Kaneohe, HI on June 06, 2008

Back in 2006 my husband and I refinanced our mortagage because of debt issues. We didn't know what we were getting ourselves into, if you know what I mean... lies, foreign speaking people, harrasing phone calls, won't accept partial payments etc... They said that we were 3 months behind on our mortgage and they were going to foreclose on our home, $23,000 payment to stop foreclosur3/8k-9k for deposit to reinstate my mortgage, $11,100.32 for payment/interest/late fee etc, $10,000.00 for Atty Fees, $1,850.00 for misc admin fees and denied me a loan modification because we don't qualify. What the F... is that! Right now we're trying to save our house with what we have!

by anonymous one From Lake Stevens, WA on June 05, 2008

My wife and I had purchased our home in Washington state, and we have been stuck with Option One for th epast two years. We normally have gone through Coutrywide and have been happy with then, but this was something new... After twenty four months of lies, mis-communication, harrasing phone calls, and headaches on a loan that we were NEVER late one day on, we are now finding ourselves out from under this horrid organization and back in with Countrywide... At a 2.4% reduction in our rate as well. :) STAY AWAY from these people, no matter what !

by Beverly LaPrade From Winchendon, MA on June 05, 2008

This is the worst nightmare company I have ever dealt with. If you are unfortunate enough to get behind on your payments, they won't work with you and no matter what you spend on lawyers they will end up taking your home. The Federal government should make them work with people, instead of taking all their money and your home as well. This is like an undercover terrorist attack on America as far as I can see. You can never get people who speak English, and they say one thing and do another. This whole mortgage crisis could be avoided if they would re-write loans at affordable payments. I am pay 11%, and they have been raising my mortgage every 6 months, instead of every 2 years, which is what I signed up for. Even at closing, they made me pay one payment up front which I never got credit for. And if my rate is adjustable, then why hasn't it gone down? This is the worst experience of my life. If you are thinking of doing business with this company, the best advice I can give you is RUN. Find a different mortgage company or you may end up in my situation. The whole thing is making me suicidal. If anyone is starting a class action lawsuit, please contact me.

by Anonymous From Middleburg, FL on June 04, 2008

by sheila olive From Willingboro, NJ on June 03, 2008

by Robert Melvin From Schoolcraft, MI on June 03, 2008

by Anonymous From Middle River, MD on June 03, 2008

by Anonymous From Dallas, GA on June 01, 2008

They have for some reason tried very hard to make it impossible to keep my home. I truly believe they prey on people and their vulnerabilities. I tried every option I could find to work with Option One before the only way to stop my home from being auctioned was to filed bankruptcy and it still has been a nightmare ever since. I honestly feel like it made them mad that they were not able to auction my home.

by Anonymous From Tamiment, PA on May 30, 2008

OPTION ONE IS CORRECT! YOU HAVE ONLY ONE OPTION THAT IS TO PAY NO MATTER WHAT OR GET OUT. YOU CAN FORGET ABOUT THEM WORKING WITH YOU.

by John From East Stroudsburg, PA on May 30, 2008

This company is by far the worst company I have ever delt with. The Indians are stealing our American jobs! We all pay high interest rate for OOMC to pay them $1.00 or $2.00 per hour, that's sad! I alone could support about 15 of them a month. I think OOMC should hire HONEST Americans to begin. What happen to the feds helping in the major mortgage crisis I didn't receive any help! did anyone? I see that the feds are helping the strapped mortgage companies but not the little people like us. OOMC should be put out of business. To our politicians WAKE THE HELL UP! you have a major problem at home stop fighting dumb wars and start fighting the mortgage war against the American People. Bring OOMC to justice! There should be a Reward for anyone who files a class action suit against them.

by Anonymous From Durham, NC on May 30, 2008

by Anonymous From Durham, NC on May 30, 2008

by william morello From Fair Oaks, CA on May 28, 2008

the people at option one, when my wife called them to see what we could work out, told my wife to GET A JOB, that she had to work to keep our house, and they said more.

by Anonymous From Milford, PA on May 27, 2008

not willing to work with customer, I dont think they should even be in buisness, they advertise that they will work with you, but that is false advertisement on their part.I was willing to make payments to bring loan current but they will not accept it, That is not good buisness, wanted a outrageous amount to bring loan current or, double my mortgage for 12 months before it would report current.

by Michael Cook From Lake City, MI on May 27, 2008

by Anonymous From Youngsville, NC on May 27, 2008

by George W WATSON, Jr. From South Orange, NJ on May 20, 2008

by Anonymous From Summerville, SC on May 19, 2008

I was not told about going in to foreclosure. I had made a payment and it didnt post to the account on the web site so i call to find out why. They said i went into forecloure on the 15th of may 2008 but i made the payment on 15th of may 2008, so they foreclosure shouldnt have started yet. so Option One said they wasnt supposed to take a payment but it was before the foreclosure started but nobody check to see if a payment was made so they say they will get back with me and that was on the 16th of may 2008 and today is the 19th of may 2008. The payment still havent poet yet but it was paid through my bank through bill pay and option one did accept it, so i will give them one more day to post to my account then i will call option one to find out whats going on.

by Anonymous From Kansas City, MO on May 19, 2008

by Anonymous From Sealy, TX on May 15, 2008

please help save our home....

by Faith Griffin From Forestdale, MA on May 15, 2008

I was in touch with a Tim Robinson who told me to wait to hear back from him. He said for my bankruptcy attorney to fax the release directly to his desktop because it would be handeled faster. I waited, and weeks later was told he was no longerr with OOMC. hen I was told, reguardless of the stipulation payments, to justpay the mortgage and I would not lose my home. Now OOMC's attorney has filed for relief from the bankruptcy court BECAUSE of the stipulation payments! I was also sent a letter asking me to send a letter to them if my ARM payments going up would cause a hardship. I sent the letter and was told later, by the same man who laughed and told me just to "make the regular payments", that what I sent was called a hope letter and not to worry, "It will all be worked out in the modification". HELP!!!

by Anonymous From Scottsbluff, NE on May 14, 2008

This company is horrible. No one there speaks anything better than broken english. You get a different answer to the same question everytime you call. They will work with you, however they won't tell you all the details so you are left in the dark until it is too late to fix any issues.

by Joseph Demitro From Rancho Cordova, CA on May 14, 2008

No help to its customers ,customer service based in India with no understanding how to deal with customer concerns.

by David Compton From Humble, TX on May 13, 2008

by K. Will From Palmdale, CA on May 13, 2008

I dont know abour the rest of you but I just filed a lawsuit against Option One today in my District Court. If you have any questions contact me at KWilliamsSr@gmail.com

by Anonymous From North Bennington, VT on May 12, 2008

by Anonymous From Chillicothe, OH on May 11, 2008

by kevin From Patchogue, NY on May 11, 2008

their they suck and would gfore close on their own mothers if they could...I WILL HOPEFULLY HAVE SOME GOOD NEWS FOR ALL OF US TODAY OR TOMMORROW I HAVE A FRIEND WHOS BROTHERS WORKS WITH THIS COMPANY I M HOPPING SHE WILL GIVE ME SOME INSIDE INFO TODAY OR TOMORROW.. SHE SAID SHE MIGHT ALSO GET AN ATTRONEY FOR US SO WILL CAN START A CLASS ACTION SUIT. I WAS WAS TOLD A REALLY GOOD ATTORNEY CAN GET OR MORTAGES DISMISSED, OR BRING OUR PAYMENTS AND INTERST DOWN TO CURRENT RATES. I WILL KEEP MY FELLOW OPTION UP TO DATE.. IF YOU WANT TO CONTACT ME PLEAS EFEEL FREE Thefullerman@aol.com

by Charlotte Webb From Kansas City, KS on May 09, 2008

by Anonymous From Sanford, FL on May 09, 2008

i was put into this mortage thinking that i would have a lower payment within 6 months

by Jose Medina From Rancho Cucamonga, CA on May 08, 2008

by kathismom From Boulder, CO on May 08, 2008

Option One is not reporting me current on my mortgage even though I am (I do owe for May) because of that, my credit scores are worse and I can not refinance. They are still showing me past due over $7600 and I am current. They just give me the run around and lie.

by Kim Lipman From Oak Park, MI on May 06, 2008

I have done everything that they wanted before the sheriff sale took place. I have also contacted the BBB and they are checking into it. But my time is running out.........I have also heard that Option one is being investigated by the Federal Government.

by Deressa Kenedy From Theodore, AL on May 06, 2008

by Anonymous From Weatherford, TX on May 06, 2008

FYI!!!!!!!!! Peole, OOMC is not any thing but merely a debt collector for many lening companies. I am in the process of having investigation done on this predator lender, as that is all they are. If you will note,OOMC is a bill collector only, not a mortgage company. Will advice more later.

by Anonymous From Canyon Country, CA on May 05, 2008

They are the worse company ever!!! I'm tired of the calls one day after the due date. They lose faxes, payments, and other items. I can't wait until a class action starts against them.

by vinton patton From Mansfield, OH on May 04, 2008

I have made several atemps to contact them about my mortgage payment. And to see if I was able to work anything out with them in keeping my home. But had never been able to contact anyone and they never answer any of my emails.

by matt schemmel From Northfield, MN on May 01, 2008

Opt. One gave me a 2nd refi in 6 months with no W2 a biz card and a contract I did for a job that I was payed cash for. Since I have been unemployed and Opt One wants 62K to bring loan current and pay 6K for the next 6 months. We talked to someone last week and now our only option is to pay the mortgage in full or we are out of our house in a few months. I am not blaming them for my financial situation, but they could be a little more willing to listen and offer some "OPTIONS"

by Anonymous From Port Orchard, WA on April 30, 2008

I call and they said the would send me paperwork before i was in foreclosure.I waited a month.

by alberto Gayle From Jamaica, NY on April 29, 2008

They are aware of my present situation various attempts have been made to send them payments and they keep returning them.

by Anonymous From Keene, NH on April 29, 2008

by priscilla jackson From Arlington, TX on April 29, 2008

I have never had any problems with Option One. The have really tried to work with me, but something always came up with me. They just need to get people that I can understand the language barrier is very difficult.

by Anonymous From Novi, MI on April 28, 2008

I have filed Ch 13 twice in the last year trying to save my home but my interest rate of 10.2% made the house payment too high and both cases were dismissed. 1st time the only "options" I got were to come up with $20k or $40K. I couldn't do that so I filed for bankruptcy again. When that was dismissed I miraculously got a letter from Option One through HopeNow stating that I was being conisered for a loan modification and that if I contacted them w/in 1 days and indicated I wanted to participate in the program and provided them with documents they would suspend the foreclosure process while the loan modification was being reviewed. I was diligent in contacting them. After the file was sent to the loan negotiator I left a message. Called back when I didn't get a response. They said they didn't receive my hardship letter but somehow got all the other docs that were faxed with it. So I faxed it to the missiing documents department AND to the loan negotiator along with the letter they sent me. The loan negotiator was pretty quick to call me back only to tell me that my investor does not do loan modifications. I asked why I got the letter and was told that my investor might have done them when the letter was sent (3/28/08) but not now (this was 4/22/08). Negotiator told me he'd refer me to a negotiator that works with HopeNow. She called me back later the same afternoon and stated the same thing about my investor. I again asked why I got the letter and she stated that they send them to everyone with Option ARMs and don't screen for the investor code although she thought they should. She suggested I contact my state legislator. This is a week before my Sheriff's Sale which is scheduled for tomrrow. The next day I met with a loan counselor who said that she had had success in dealing with Option One's investors but had not been able to contact anyone at Option One in the past two weeks even though they had a direct private line to them. I complained to the Office of Financial and Insurance Regulation in my state, contacted my state senator and rep and have gotten nowhere. I am trying to contact attorney's for a class action lawsuit, altho I have heard that Option One is in bankruptcy themselves. You'd think the Judge would force them to negotiate, wouldn't you?

by tina laso From Fort Morgan, CO on April 28, 2008

by Anonymous From Scottdale, PA on April 28, 2008

by Rosemary Overly From Scottdale, PA on April 28, 2008

by Anonymous From Bremo Bluff, VA on April 26, 2008

by Valerie Huff From Saint Louis, MO on April 26, 2008

by Anonymous From Toledo, OH on April 24, 2008

does not want to work with you

by christine zaragoza From Sacramento, CA on April 23, 2008

my experience with them was horrible I sent them a payment in October last year to cover my Augst and Sept payment and they sent it back along with a default letter wanted the whole amout of over 6k and then they wld not work with me to get caught up and then they started to do the foreclosed processed its seem to me that companies should want to work out some sort of help and plan to help the american people out

by christine zaragoza From Sacramento, CA on April 23, 2008

my experience with them was horrible I sent them a payment in October last year to cover my Augst and Sept payment and they sent it back along with a default letter wanted the whole amout of over 6k and then they wld not work with me to get caught up and then they started to do the foreclosed processed its seem to me that companies should want to work out some sort of help and plan to help the american people out

by ABEL WILSON From Pueblo, CO on April 23, 2008

FYI- When you call this company and a person that does not speak goo english...ask where you are calling...if they reply that you are calling India or somewhere out of the country you can then tel them that you demand to be transferred to the United States and they have to transfer you. Hope this helps some of you out...I know how terrible this company can be =o(

by ABEL WILSON From Pueblo, CO on April 23, 2008

I have tried numerous time to receive help from the mortgage company and they were not willing to help us. I called to see if there was something they could do to help before our ARM adjusted to avoid this situation and they told me "NO"

by Anonymous From Curtis, MI on April 19, 2008

I tried to send them some money today they said no I paided 672.38 a month 36.00 was on the princible

by Anonymous From Belleview, FL on April 19, 2008

by Anonymous From Ocala, FL on April 18, 2008

I agree with everyone here-you cannot get an english speaking person for one thing and we were being foreclosed on due to escrow for insurance that we were behind on & once we thought we caught up we were told we were going to have to pay an extra $160.00 for escrow and I asked them why when we just got done paying twice our payment for six months to pay all that we owed and they couldn't tell me why so my husband contacted them & he was told they can charge us however much interest they want to on our h/o insurance? what is that? If we pay what they want us to pay that will be over $3,000 in interest for h/o insurance that won't cover any personal property that is damaged? This company is terrible and has caused us a lot of headache & stress.

by Linda Estep From Winchester, KY on April 17, 2008

by Anonymous From Allen, TX on April 16, 2008

This company MUST be stopped from doing business in this country. I'm hoping to take them down here soon and when that happens, I'll post another comment advising where the party is!!!

by Theresa Cecil From Knoxville, IA on April 16, 2008

by Anonymous From Portage, IN on April 16, 2008

Damn i'm glad Option One is sold. Biggest group of assholes ever. The absolute worst company to deal with ever. i hope every one of their employees loses their job and needs help with their mortgage. call india douche bags.

by stacy henry From El Dorado, AR on April 15, 2008

by Anonymous From Wilkesville, OH on April 14, 2008

by Lloyd Rodgers From Woodbridge, VA on April 14, 2008

by Jennifer Pavlosky From Middletown, DE on April 14, 2008

Have been told by our State Representative that they are the most difficult to deal with. They enrolled us in their forbearance program, then did not apply the payments, which made it appear that we were even further behind. In this time of national mortgage crisis you would think that there would be more concern to help and appear to be sympathetic to the borrower, but that does not seem to be the case.

by Anonymous From Sanford, FL on April 14, 2008

they will not work with us i sent them a money order and they sent it back and need someone to work with us. we need a fixed rate and lower

by Lois Gibson From Broken Arrow, OK on April 13, 2008

by Melanie Saienni From New Castle, DE on April 11, 2008

by Paul Taylor From Mount Ephraim, NJ on April 11, 2008

I am trying to make partial payments and they are refusing them. Just last week I was told I could send $1800 to be put on a repayment plan. Now they tell me about a $3000 attorney fee and they need $4500 to stop foreclosure. I'm now trying to pay them $2500 and they won't take it. Please help. They're trying to steal my home.

by Anonymous From Hawthorne, CA on April 11, 2008

by emma From Carson City, NV on April 11, 2008

Now i see that they are going to sell oomc so what is going to happen to us now ? And is there any investigation against this company at all ?

by Anonymous From Zimmerman, MN on April 08, 2008

We have to move very quickly, please, please help me ! (help me, please, please!!!! the delay was that we were waiting for our tax refund and just got it last friday and am ready to move forward now!

by richard richard From Sacramento, CA on April 07, 2008

by Anonymous From Ridgeland, MS on April 07, 2008

by Anonymous From Knoxville, IA on April 07, 2008

by Yuvicela Gonzalez From Weslaco, TX on April 06, 2008

Will not work with customers.

by Linda Estep From Winchester, KY on April 06, 2008

We were not informed that we had a two year fixed loan and after two years it goes to an ARM. We learned of it at the time of closing.

by FRED LONG From Jackson, MI on April 06, 2008

THEY suck They are the worst company I have ever been with. THEY are RUDE ABnoxius assholes. I had to take them to court to make them send us our mounthy payment statement. They think they know all the laws, and talk down to you like your nothing and try telling you your atturney doesnt know what they are talking about. Hey option one I took you to court and won and Im about to take you to court agine! No they dont want to work with you at all, not till they have no choce but to. And ya it would be nice to talk to someone whom specks english, they have over seas companys that are call centers to take your calls, they do this because it saves them money , by not paying americans in the USA to do the job. YA they dont listen and every one on hear should get together and start a class action lawsuit aginst this ignorant lender. This lender has offices in californa amd Florida and if you live in another state they have no clue to the laws in the state you are living in and try to impose the laws that are in the two states that they reside in. Find out what your right are in your state! Look at you morgage documents, because these poeple try to change or I should say stray away from what is oridgneily in your papper work wen you first got your loan. I have a 30 YEAR fixed with these jerks and every time i call them all they whant to do is argue with me, and I have never been behind in my payment. I have had this loan with them for over 2 years. Optiuon ONE Im going to give you all the free advertising i can give and its not good!!! I wish I still was with ChASE they cared about you and lisened to you.

by Anonymous From Calhan, CO on April 05, 2008

OOMC's collection dept is 'off-shore' and the Indian's speach is scripted. OOMC has the worse process for communication and computers as no one EVER has the fax, got the letter, received the call, got the payment, knows what the he%^ is going on. They speak but do not follow thru..the letters never come, the fax is never sent, the calls never happen. They border on illegal - perhaps crossing over for all we know. This is the WORSE company I have ever worked with and to think...they hold their evil clutches around our necks while we try to kill ourselves to keep our houses and familes intact. What a shame California can't do something about this company....maybe we need to call or e-mail Arnold to kick some butt.

by Alison Tisdell From Bemidji, MN on April 04, 2008

by herbert wolfe From Spring Lake, NJ on April 03, 2008

THEY WILL NOT TALK TO YOU. WHEN YOU CALL YOU GET INDIA, MEXICO NEVER THE UNITED STATES. IF YOU ASK TO TALK TO SOMEONE IN THE US THEY PUT YOU ON HOLD AND HANG UP ON YOU. THEY ARE NOT A GOOD COMPANY TO DEAL WITH AND I WISH WE HAD KNOWN THAT BEFORE WE GOT INVOLVED WITH THEM. WE SUMMITED FOR A MORTGAGE MODIFICATION AND KEEP TELLING US THEY HAVE LOST OUR PAPERWORK OR IT WAS FAXED TO THE WRONG NUMBER. THEY GAVE US THE FAX NUMBER TO USE THAT DID NOT BELONG TO THEM. WE HAVE BEEN TRYING TO WORK WITH THEM SINCE JULY AND CANT SEEM TO GET ANYTHING SOLVED. WE JUST NEED SOME HELP. WE DO NOT WANT TO LOSE OUR HOME BUT NEED A MORTGAGE PAYMENT WE CAN AFFORD.

by Anonymous From Long Prairie, MN on April 02, 2008

by emma From Carson City, NV on April 02, 2008

first of all i do not understand how bbb could not do anything and yet it rated oomc a big F which to me means that change does need to happen and the first change that oomc needs to do is having people who can actually speak English for costumer service and in realizing what is going on right now with the economy help their clients keep their home so that there are no foreclosures which right now is a big problem for our country ! And when they are contacted they should not take months to reach a solution or to call back ! i mean they call within 1 day of being late so why can't they do the same for customers who need help !

by raymond steinberg From Orlando, FL on March 30, 2008

my parents are on afixed income they kept calling on the phone pestering them to get the mortgage they appraised their home at 185,000 without even coming inside and looking at the house they just missed there first payment in 4 yrs and refuse to work with them payment isnt even 30 days late yet and threatining foreclosure i think they should be shut down and prosecuted for fraud dont deal with these crimanals

by patrick sullivan From Liverpool, NY on March 27, 2008

I have been with option one for 5 yrs. It has been the worst experience i ever had they dont want to help you they just want to foreclose custamer service is terrible.tried to get a loan modifcation ,turned me down. they did not try anything else worst company ive ever seen.in a time where forecloser is so high, you think they would want to help you. listen to me dont use them as a mortage company use other lenders anyone but them

by Anonymous From Newcomerstown, OH on March 26, 2008

by Lori From Lester Prairie, MN on March 24, 2008

Reading all these stories similar to mine is actually got my stomach in knots..Cant anything be done to stop this lame F'd up co,??? BtW 11/2 months late, 1 month due to being 15 dollars short cuz of a late fee that shoulnt have been and the as#*&holes send our 1,400.00 back, well lost now cuz they demanded western union.They set up a payment for a later date then slapped us w/foeclouser and numorous fee totaling almost 8,000 sooo our to stop the sheriffs sale set for 4/10/08 our payments will now be 1,976 a month till 1/25/09 impossible since we only take home 2,200 per month. looks like we better start packing up and move from the home weve had for over 13 yrs.....

by Anonymous From Salem, NH on March 24, 2008

by Anonymous From Plymouth, MA on March 22, 2008

by Anonymous From Frankfort, KY on March 20, 2008

We were told that in 24 moths after closing we could refinance for a fixed rate. When we tried to do so, they told us there was a $4000 penalty if we did. We couldn't afford it so we had to stay with Option One. Then we got behind and they started foreclosure on us. They told us we had to get rid of our van and we did trying to save our home. Option One are down right crooks! I want to keep my house and I don't know if we can! This is suppose to be the home our kids grew up in! Now I don't know how much longer we can be here!

by Anonymous From Frankfort, KY on March 20, 2008

We were behind 1 1/2 months which equaled to about $1000. They placed our home in foreclosure wthout trying to work with us. We called them and they told us we'd have to pay $7,000 because they had lawyer expenses. They told us they wouldn't even discuss payment arrangements because we also had an auto loan. We had to agree to let the van be reposessed so that they would work with us. Thenm they told us that we had to send them $4,000 in one lump sum to them to get our home out of foreclosure. The other $3000 was going to be paid by adding a little to each monthly payment. Making our payment almost double what it already was. Now, we're trying to save our house with everything we've got!

by Anonymous From Chicago, IL on March 20, 2008

by Carla Hathcock From Carrollton, TX on March 19, 2008

Trying to make 2 house payments and was refused because could not committ to make another large sum within 2 weeks.

by Anonymous From Newton, NH on March 19, 2008

i have called to refinance for a lower payment was told not refinnancing right know and could not be helped until atleast 6 months behind to late by then my AMERCAN DREAM is becoming an AMERICAN NIGHTMARE

by Rachal Hambrick From Alpharetta, GA on March 18, 2008

by Charles Gurtis From Maitland, FL on March 18, 2008

Difficult to get someone to discuss our options. Transferred to other reps and put on hold etc..

by Todd heckman From Fort Wayne, IN on March 18, 2008

by Jameca Price From Buffalo, NY on March 17, 2008

by Paul Taylor From Mount Ephraim, NJ on March 17, 2008

by Anonymous From Independence, MO on March 17, 2008

by Anonymous From Maxwell, IA on March 16, 2008

Once we fell behind they did not want to work out any repayment plans at first. Now that we are in forecloser they are way to eager to try and push us into a repayment plan that they don't explain.

by Barbara Brown From Louisville, KY on March 16, 2008

they have no urgency in helping their borrowers keep their homes.They never do what they say they will do and i really don't think they care. I was provided half the information I needed.

by Anonymous From McLeansville, NC on March 14, 2008

Very Poor Customer service

by Anonymous From Reynoldsburg, OH on March 12, 2008

they have done nothing wrong...i just have crappy tenants..long story ..call for amplification

by Anonymous From Gilbert, AZ on March 10, 2008

by Anonymous From Greenville, MS on March 10, 2008

by Torrey Wotring From Allentown, PA on March 09, 2008

by anonymous From Fort Myers, FL on March 08, 2008

Anyone have any real success with Option One's Loan Modification Porgrams?

by TRAVIS JOHNSON From Oak Park, CA on March 07, 2008

by Anonymous From Katy, TX on March 04, 2008

by Anonymous From Bismarck, ND on March 04, 2008

by Anonymous From Hyattsville, MD on March 04, 2008

i don't feel they want to help.

by Elizabeth Wilccox From Maynard, MA on March 04, 2008

I know I can afford the payments now that I have a new tenant. I just need to get caught up or get an extension and resume payments I've paid close to $100,000. into a $69,000 loan I don't want to lose it now.

by Anonymous From Tehachapi, CA on March 04, 2008

My mortgage company is gathering information from us at this time to see if we qualify for any help at all.

by Joel Campbell From Friendswood, TX on March 03, 2008

by Toby White From McKinney, TX on March 03, 2008

I have never talked with anyone who knows previously the conversations or any arrangments that have taken plac

by Anonymous From Lincoln, MI on March 03, 2008

by KG from Maryland From Waldorf, MD on March 02, 2008

My husband and I are current on our mortgage, however if the mortgage payment is not made by the 2nd of the month we start to get phone calls from Option One. They call 5-10 times per day AND they even call on Sunday. If that's not harrassment I don't know what is!

by jose rodriguez From Dunnellon, FL on March 01, 2008

I send papers for modification of the loan because the morgage went up from 2000 to 2660 and I can not aford that they send me a letter saying you have to increase your income and save more money . they want the house ,they going to get it ,anyway the goverment is helping them. but I have to put food on my kids table.

by Angie From Louisburg, KS on February 29, 2008

Option One needs to get back to America...they won't be smiling too much longer because folks like myself will just let them have our homes...they are too difficult to deal with and still haven't sent me my paper work for my repayment plan all the while their lawyers are breathing down my neck...if they want my house good luck selling it in this market...

by Michael Joyner From Pink Hill, NC on February 28, 2008

by Elbert Williams From Katy, TX on February 28, 2008

The primary reason for my late payments were due to medical bills, in which I paid $2000 on in January which brought me two months behind. In addition, another payment of $2000 was mailed last week, but since they (Option One) didn't receive the payment by 02/25, they decided to proceed with the forclosure process. Furthermore, during my late payment period I was informing the lender on a weekly basis the exact steps I was taken to resolve this issue, however they decided to go in another direction. Please help...!!!

by Anonymous From Pearland, TX on February 27, 2008

We have not had that much of an opportunity to talk with anyone. My husband cannot talk to them by phone, they only have 800 numbers to call. They would not talk to me until my husband faxed them a letter saying it was okay to do so. A week or so passed before they updated their records so that I could discuss our situation.

by Alison Tisdell From Bemidji, MN on February 27, 2008

They were not willing to work with us on anything. We were very frustrated. We even hired a negotiator to help us out but they still wouldn't work with us.

by Anonymous From Boston, MA on February 26, 2008

Recently I called to attempt to get help and the representative was cold and didn't take time to hear my situation, without hesitation the representative said I was not qualified for hardship assistance, because I had a negative balance, BUT ISN'T THAT WHY WE CALL TO GET HELP??

by Gary Turner From Peoria, IL on February 25, 2008

by doreee hylton From Woodbridge, VA on February 21, 2008

conflicting information given to customers from reps

by Larry Locklear From Fort Mill, SC on February 20, 2008

has anyone else had a Temporary Loan Modification With Option One? I am dealing with them now on this. I made The last payment of the Temp. Loan Modification on 1/20/08 and do not have a new payment amount they have told me that i do not have to make a payment until April maybe it could be later. I ASK ANYONE THAT IS HAVING PROBLEMS WITH THIS HORRIBLE COMPANY TO CONTACT CONSUMER AFFAIRS AND YOUR STATE ATTORNEY GENERAL AND FILE A COMPLAINT. THEY HAVE TO BE STOPPED!

by Angelica Ferguson From McBee, SC on February 19, 2008

Option One has terrible customer service and they do not seem committed to helping their customers.

by Anonymous From North Richland Hills, TX on February 19, 2008

by Richard&Jessica Currier From Burnham, ME on February 19, 2008

by Anonymous From West Jordan, UT on February 19, 2008

they rewrote our loan 3 months ago and when we called them, they didn't have record of doing this. They have accepted all the payments and it is still showing that we are in foreclosure on or credit report. We were never behind on the first loan and now with this new loan, they have no record. We have a copy of the new loan. They never send any mailings and information regarding the loan and if they are receiving payments

by Elizabeth Doyle From Gilroy, CA on February 16, 2008

by LAWRENCE MENARD From Portland, TX on February 16, 2008

by maybe From Sebring, FL on February 15, 2008

i feel they border on disaster for anyone who deals with them you are unable to talk to a person that is knowledgeable alls they can do is look at a computer screen and read from it if you ask for a specific department they give you a fax number. they send closers out who are from miles away and are only interested in having copies signed and out of there. why cant you talk to a knowledgeable person with some common sense. it seems like any one who borrows is being set up I am wondering what the states attorney general has to say about the lending practices. when you try to get a mortgage they are eager to take your money and tell you things to entice your business. than it turns out to be a falsehood.

by Falling to Pieces From Rapid City, SD on February 15, 2008

We have had similar problems with Option One. We knew back in July 07 that the upcoming October Adjustment was going to hit us hard and began communications with them to modify our loan. Of course we qualified because we have been starving for this mortgage from day one. We are still told up until today that our loan modification is "in review" and we will be contacted and it is in no way a promise of any kind that our loan will change. Our lives are falling apart and we are scraping bottom on all aspects. We also lost our car last week, (one we have had for 3 years) because it was a choice to let go of the car or the house. My husband and I are working like crazy to keep up and we are drowning. We can't keep food on the table, we can't pay our utilities, now we don't have a car and an infant child and an 8 year old in the mix as well. I hate it when I hear, "according to the terms of your loan; this adjustment should be no surprise" F**K THAT! If we had ANY idea what this meant the day we sat in the title office signing these loan papers with our realtor and broker as tears of joy streamed down our faces to finally realize something that seemed to come so easily so unexpectedly, we would've told them to shove the loan papers up their collective poopers! We had NO idea this would happen. We were strong-armed into this loan by a realtor "friend" and her "friend" who (was) a mortgage broker. She urged us in the grocery store one day in 2005 to apply for a loan. We said NO WAY! We just filed for bankruptcy and are barely getting back on our feet. She said, (and I quote) "you have to do this...they are giving loans to DEAD people right now" We thought what the hey, lets give it a shot... and it was an absolute WHIRLWIND from that point on and 30 days later we were signing our lives away to Option One. It is amazing how after 2.5 years BOTH of these people no longer work at their respective businesses...We believed we had angels bless our lives that day...Option One gives us the runaround, and I did try calling the american phone line only to be redirected to the India place. I have called everyone on God's Green Earth for advice and help and no one seems to have an answer. The whole "we care about our borrowers" seems to have flown over a million borrower's heads and we just done missed the train. I feel like we are a tiny grain of sand in a huge pile of poo and our voices are not being heard. Yes we did something we should've thought through, yes we shouldn't have signed those papers, yes we were naive and dumb to think the magical "2 year refi" would happen...but where do we go from here? I am so sorry to hear everyone who is having the same problem. Yes we are all financially unstable but my lord we have tried and tried and paid and paid till our eyes bleed and no one cares! My grandfather grilled into our heads, pay for your house first then the rest will be taken care of...and we've done that. On time every stinking month and look where we are. I don't even know if this gets to anyone who can actually do something and I guess at this point it doesn't matter. It really does help to know we are not alone in this shark pool owned by Option One Mortgage Corp. Thanks for listening to this amazing rant. And may our Creator kiss your cheeks in the breeze as you walk on our Mother Earth. It just reminds me when I think of this statement that no one owns this land we live on... but Option One owns us. I hate it. I am helpless. I don't know what to do or where to go.

by Anonymous From Norristown, PA on February 14, 2008

by Steve Alexander From Anderson, SC on February 14, 2008

When you call you get transferred to a call center in India, and you can't get past those that answer the phones. They will tell you the Loss Mitigation department doesn't take incoming calls, etc. You can't get past the front line of operators, or at least I've been unable to.

by Anonymous From Lakeland, FL on February 09, 2008

No one speaks English and no one is willing to work with us on saving our home.

by Anonymous From Orlando, FL on February 09, 2008

by Anonymous From Yelm, WA on February 08, 2008

by Michael From South Windsor, CT on February 08, 2008

I have found this company to be without options when it comes to customer service. I realize they are paying 50K for 10 workers to 1 american (english speaking) worker, However, I have given them ample chances (3) to change and left them for another reliable mortgage company. When I send my payment in on the beginning of the month, I do not want a call that week asking me "Did you make a payment?". These are the "Clintonian Help" companies that were spawned by mid-1990's housing boom. Pure greed to lend money knowing that x-percentage of mortgages would default and the windfall would be a resale. These people are no different than the S&L bailout that happened in the same era. Option One SUCKS!!!

by henry From Mount Vernon, NY on February 06, 2008

I was injured in may 2007 .I was late for two months. I called to pay the mortgage for three months to bring my mortgage current option one refused to take the payment .I called several times to make a workout no one from the company seems like they don't speak any english .This is very frustrating .Its very hard to communicate with option one.

by Stephan DeGroat From Chester, NY on February 06, 2008

They have made a mistake by paying the taxes that we have already paid. The $$$ was refunded to them. right after the foreclosure had started

by Francine StJacques From Springfield, MA on February 05, 2008

Option One Mortgage is not trying to help me all they keep doing is go up on my mortgage and they are not coming down. I know its variable but I would think that they would come down some.

by Karen Granderson From Chicago Heights, IL on February 04, 2008

by Anonymous From Bolivar, TN on February 04, 2008

We started with a monthly mortgage of $891.00 a month after two years it is now $1500.00. They are robbing us blind. They are rated one of the worst in this country. But what is someone to do with bad credit. The help you up front and after two years almost double your mortgage. Something needs to be done.

by Cherice Mitchell From Stockbridge, GA on February 02, 2008

by Susan Ragsdale From Lewisburg, TN on February 01, 2008

Hard to understand...do not speak english well. Will not work with us...expect us to go without food and utilities to pay mortgage. Have messed up our credit so bad..us too...that don't know what else to do. So much for the American dream.

by Veronica Burgen From Indio, CA on January 31, 2008

This company sucks! I can't understand their english. They're liars, rude and expect families to just pay their payment and ignore other expenses. After trying to work something out with the, one of the idiot reps had the nerve to ask me why did we spend so much money on food. Idiots, I told them try raising a family and you will see what expenses are. I bet most of the non English speaking bastard don't even own a home so they don't care how and if you can make a payment. They have no sympathy what-so-ever to try to understand, much less work with you. I hate this damn company.

by H From Saint Paul, MN on January 31, 2008

They have been helpful to a limit, I agree no one speaks english, and also hard to get a hold of.

by alonzo burgen From Indio, CA on January 31, 2008

by James Barber From Redding, CT on January 31, 2008

Option One Mortgage is not a truthful company. Totally misled about prepayment penalty and qualifying for rate freeze. Also their reps are hard to understand. Must be from India

by Richard Crist From Colorado Springs, CO on January 31, 2008

Option one does lie I asked how much it would cost to get my mortgage out of foreclosure I got three different amounts. So I wish I really new.

by Jermaine Alexander From Lithonia, GA on January 30, 2008

by Anonymous From Summerville, SC on January 30, 2008

I think that this company is very unorganized. Every time you call them, You get a different response to the same question from a different person. I've only spoken to about 2 nice reps, the others I've spoken to are very rude and talk down to you. I would not recommend them to anyone.

by Anonymous From Sacramento, CA on January 30, 2008

I spent more the and hour going rounds with their "customer service line" trying to speak to someone about my loan be before I fall behind. I’m current as of right now but have been struggling with the last two rate adjustments. I called at least five different numbers, including the corporate office in Irvin, Ca. Only to get transferred back to India not talking with anyone about me situation. I have had this loan for about two and half years, and have had been treated vary unprofessionally to say it kindly. Looks like I might be SOL. H&R BLOCK along with OPTION ONE should have a Class Action Lawsuit made against them.

by Anonymous From Clinton, OK on January 30, 2008

by Anonymous From Carl Junction, MO on January 29, 2008

by Anonymous From Titusville, FL on January 29, 2008

by Roger Lis From Palos Hills, IL on January 28, 2008

Option one has come to our rescue. After months of feeling hopeless and lost, I made the correct contact with Option one and spoke to Chris Lindsey a customer advocate for Option One. I had contacted the media and my Congressman and they told me to keep on trying and to persevere. I did and after having my interest rate rise to 12.5% with no way to pay, Chris contacted me and after a few communications back and forth and a couple of weeks we received a call from Chris to tell us that me qualified for a loan modification and he did it for us, he lowered our rate to 6.125% for 30 years fixed with no costs not money out of pocket and he even gave us a few unexpected credits. A word to the people struggling with Option One keep contacting them, keep asking and begging for help they will come through for you. I had given the company a bad review, I now take it back.

by Anonymous From Wingdale, NY on January 28, 2008

They lie, they promise to do things and don't. They delay things until it is too late to do them. HORRIBLE company. I need to get away from them before they ruin me and take my home! We submitted papers to cancel our escrow and lower payment from $2119 a month to $1653. The papers were submitted 12/18. It is now 1/28 and they never did it! They told me due to the holidays they had a delay. Now they are refusing to do it and claim I am 60 days past due! No one there speaks good English, I asked for a supervisor and was verbally abused by the rep. TERRIBLE!!

by Anonymous From West Lafayette, IN on January 27, 2008

option one is not the mortgage company to go through our credit is bad now because we trusted an credit counselor who said they were trusty, We were all suckers wanting an new home so badly that we did not know or understand exactly what we were doing. I to have 3 children and to uproot them again just makes me sick. If option one says they want to help then my advice is talk to an lawyer first, let them handle it. Thats my next step.

by Michele Hyland From Baltimore, MD on January 26, 2008

So far, they seem to want to work with me. However, after reading the posts, I am worried. I would like to do a loan modification on both loans to get them current and a fixed interest rate. It seems like other mortgage companies are doing this a lot quicker than Option One. I just wish I never bought my house!

by va beach, va From Virginia Beach, VA on January 26, 2008

I have never been late ever-they promised me my streamline would go through it never did, working on a modification now, still threatening foreclosure by them. i can't speak to anyone who speaks English. they have ruined my credit. they have to be stopped can anyone say they have had success with this co?

by brown From Louisville, KY on January 25, 2008

i as many others entered into a forbearance agreement with Option One with an outrageous additional $900.00 a month on top of my already 700.00 and rising due to the adjustable rate i have. I have paid them 7700.00 since September of 2007 and they still say i owe a balance of over 11,000.00.I made a 1200.00 payment in November of 2007 and called them to let them know I was unable to make the full 1600.00 payment at that time and the rep.(Hector Rodriguez) said we will except it and you will need to make it up on the next payment, two weeks later my check had been sent back which caused me to default on my agreement. I have two teenage boys as most folks do and it is Christmas time. My boys deserve something.I think some where they have screwed me as well as many others. Where they can come up with the accrual of over 20,000.00 in less than a year I can't figure out. Option One never talked to me about a loan modification only telling me I had to scrap up 4500.00 to re-instate my loan and once I did they jacked up the payment so high knowing I would eventually be unable to make the full payment. They never offered a 24 month plan. As I said i have a junior in high school and a freshmen. My son will have his class ring and they will both enjoy there high school years. My interest rate is rising every 6 months and Option One is the worst mortgage company I have ever deal with. I tried to refinance that didn't work, had an offer to sell the home provided Option One would agree to a short sale the stone walled us once more. They have this mentality that all or most of the borrowers they deal with are completely ignorant to the laws of foreclosure but, I am here to tell them I am one smart cookie and research every little thing about them, my mortgage, and what steps I should take to resolve this matter. The Federal Reserve should investigate them for fraud. When your payment is 700.00 and in a matter of 6 to 9 months you owe them almost a quarter of the payoff something is wrong. My mortgage payoff went from 64,000.00 to now owing 76,000.00 How does that work when you only borrowed 66,000.00 to begin with??? Sounds funny to me.

by Melvin Rhodes From Washington, DC on January 24, 2008

by James Morrison From Thornville, OH on January 23, 2008

Any company that works with you on the phone for nearly an hour and finally comes to an acceptable agreement that is good for 1 week and then on day 4 refuses to honor it but instead wants to increase reinstatement payment 60% is pretty low in my book. Worst of all is no one there speaks English...they may call it that but it's not...NEVER, I MEAN NEVER, DEAL WITH THESE PEOPLE!!!!

by john stuller From Amherst, OH on January 22, 2008

I have had to file ch 13 last year because of these bastards. All I have read here I've gone thru no ENGLISH, broken promises, they say they will send documents they don't, constant phone calls,etc. Now they are stalling on paying my property taxes. I've tried to call corporate and I get Human Resources. When will a Lawyer get a class action suit going I want to be on that list, these people need a good swift kick in the greedy money butt. Come attorney's let get a suit filed and then fire all those none English speaking people and hire US people......

by jonathan lewis From Plano, TX on January 21, 2008

by Vanessa Mattson From Cloquet, MN on January 20, 2008

Option One Mortgage has very bad customer service. Hard to understand. Does not explain why things weren't credited when I sent balance in to catch up.

by Lisa Gay From Palestine, TX on January 18, 2008

If I had better credit I would definitely refinance w/someone else. I don't recommend them to anyone!! Worse Co. I have ever had to deal with. Claims they don't have any English speaking people or a Supervisor to speak with. Very uncaring. If you know of anyone bringing suit against them...throw my name in the hat too!! I could go on and on..my I'm sure my feelings are clear on Option One!

by Molly Farace From Titusville, FL on January 18, 2008

Option One Mortgage does not handle there account very well...I would not recommend them to the worst person on this earth...

by Tracia Lesniewski From Fulton, IL on January 17, 2008

When I call Option One Mortgage I always reach a person w/ strong foreign accent that I can't understand and very rude.

by Anonymous From Lindenhurst, NY on January 16, 2008

currently paying almost 11% due to an unscrupulous mortgage broker who got us into this mess!

by jose castaneda From Fort Worth, TX on January 15, 2008

Option One thinks a "payment plan" is the amount they want me to pay not what I can afford.

by Anonymous From Largo, FL on January 15, 2008

Option One has owed me escrow overages of over $1000 dollars - they have done everything to keep money owed to me. They have lied ans said the check was sent over and over again. To say the least - it has been very difficult to get a straight answer from them. Still no check - 3 months and many calls - waiting. I am now on the phone - attempting to talk to a sup. who is going to pass me through to a manager -. But now on hold again - all managers have mysteriously gone into meeting. The have no intention of giving me the money they owe me. I will get a lawyer. Ask judge to place ALL THEIR payments in court held escrow until they pay me what they owe.

by Paula Chaves From Framingham, MA on January 14, 2008

by JORDAN DUNLOP From Palm Coast, FL on January 14, 2008

OPTION ONE REFUSES TO WORK OUT A PAYMENT PLAN WHEN IT HAS BEEN EXPLAINED THAT WE HAVE HAD TWO FAMILY MEMBERS HOSPITALIZED FREQUENTLY IN 2007 AND HAVE LOSS OF INCOME ISSUES WHICH WE CAN GIVE PROPER DOCUMENTATION TO PROVE. THEY WORKED OUT A PAYMENT PLAN WHICH WAS VERY HIGH A MONTH AGO AND NOW WILL NOT

by tom gillen From Bayonne, NJ on January 13, 2008

by A P From Elk Grove, CA on January 10, 2008

They seem to route their calls overseas to heartless individuals that seem to have no idea of we are struggling with here. I understand that they need their money, but if I can't make a $2900 payment what would make them think I can afford $3500 payment?

by Lynne From Oceanside, CA on January 09, 2008

Option One is not helpful in any way. They took so long in reviewing for a short sale that our qualified buyer walked( FICO 750, $40,000 down, fireman for the city) Thanks a lot Option One!!

by Anonymous From Sunnyvale, CA on January 09, 2008

What can one do when option one continues to give their customers false hope or ask to fax over the same paperwork 3 or more times without any answers?? any follow up phone calls...They seem to have us all at their mercy. This just seems unfair very un-American. The principles that they preach on their website are not practiced.they need reps that not only think with their brain but with their heart as well.

by Brandon Conley From Columbus, OH on January 03, 2008

I can sum them up very simply their name should be ONE Option because that is what they give you. I have read all the other comments and I can relate to all of them we should ban together and sue them and put them out of business

by Marcus From Spokane, WA on January 02, 2008

I've never been past my grace period for a payment. I generally receive 15-20 harassing calls a month from them demanding immediate payment over the phone which they then charge a fee for. Unbelievably they called me on New Years Day @ 8:54pm rudely demanding payment. When you explain that paydays are on the 5th of the month and that the grace period is until the 10th or 15th (i'm not sure which since I always pay on the 5th)they just rudely insist that the payments are late as of the first of the month and insist upon immediate payment. I know that this is merely a tactic to generate more revenue through their telephone payment services, but calls to my work and cell phone are embarrassing and distracting and should be illegal. I will refi as soon as my prepay penalty period expires. It amazes me to see the mentality of their employees. Notice the only post to this site with a positive rating was from an Option One flunky who placed the blame back on the consumers and accepts no corporate responsibility. I highly agree with his one statement though "I also hope that consumers will take responsibility and READ and understand their loan agreements BEFORE signing" Or better yet, don't even consider them as a mortgage company unless you are a financial masochist who enjoys harassment even when in good standing. BURN IN HELL OPTION ONE!!!!

by Christine From Dover, OH on January 01, 2008

I've had my Option One loan for almost 3 years. I have never been late with a payment. They called me today about my payment - it's due today. I can't believe they call me every month and I'm never late. Today took the cake though - it is New Year's Day and they are bugging me at 11 AM about a payment that isn't past due.

by Annabelle Moore From Houston, TX on December 30, 2007

My husband had to file for chapter 13 protection due to the fact that I was not paid by my employer for months, we fell behind on everything. Option One keep calling us and sending threatening letters even after we had filed with the courts, they even had a law firm send us letters. We are now filing suit because they violated federal law, do not use Option One if you can help it, they are crooks.

by tim spencer in georgia From Quitman, GA on December 29, 2007

i signed on with option as a last resort to save my house from bank of america, i had gotten behind and they came along, option one has been hard to work with now in 2005 , i was out of work until spring 06 ever since then i have been repaying my mortgage ,problem is the arm keeps going up and they send repayments back and are rude. and now i am facing foreclosure in feb 2008, what is being done to help folks like me . i have two jobs and my wife works ,but they will not help . i think this a muslin thing ,that they want the middle class american out ,where muslin family's can buy a cheap home. again what can be done, and who is in the fight for us? does one just walk away? and take your loses . i am lost . so one please help . i have been in my home 12 years.

by Anonymous From Oroville, CA on December 20, 2007

Protect your rights! Option One uses predatory practices when trying to collect a "debt". Check out the Federal Trade Commission's website: ftc.gov click on the tab "Consumer Protection" We should all write letters telling them to stop contacting us! SURE I EXPECT A CALL FROM MY LENDER IF I'M PAST MY GRACE PERIOD, BUT COME ON!!!, ON THE 2ND AND 3RD OF THE MONTH THEY START CALLING. I recently made a payment on their web site, got an email confirmation that it was received, only to find out instead of it being drafted from my checking, it was drafted from my savings account. They insisted I made a mistake. MAKE SURE YOU DOCUMENT ALL TRANSACTION WITH THIS COMPANY, THEY CANNOT BE TRUSTED SINCE ALL THEIR CUSTOMER SERVICE REP ARE OUTSOURCED. Now the burden is on me to prove I made the payment on time. I can only hope the servicing gets taken over by a company that is ethical. Hey all you loan officers that just got fired, how do you feel about Option One now?

by ANONYMOUS From Reno, NV on December 19, 2007

I CANNOT EVEN BELIEVE THE US GOV'T IS ALLOWING THE COMPANY TO OPERATE THE WAY IT DOES. THIS IS A GOOD INDICATOR THAT CHANGE IS NEEDED AND IT STARTS WITH THE VOTE. GET RID OF THE DO NOTHING POLITICIANS WHO DON'T CARE WHAT THE COST IS FOR A GALLON OF MILK OR A GALLON OF GAS. COMPANIES LIKE THIS SHOULD NOT BE ABLE TO LITERALLY ROB CITIZENS OF THEIR CIVIL RIGHTS AND LEFT TO GO UNPUNISHED. GOD HELP US!

by Amy From Richmond, VA on December 12, 2007

I had problems with them when I had my loan. I paid off my loan however in September. They owe me over $500 for reimbursement of my escrow account. They admit to owing me the money and even claim to have mailed checks but it is now December and I have yet to receive my refund. If it was Option One that was owed money I'm certain they would find a way to harass me and get their money. But I am helpless! No one in customer service seems to care or do anything when I call.

by kenneth From Mesquite, TX on December 06, 2007

they told us that we need to paid 5000.00 by 1/12/2008. to keep our home. time are hard for most of the America people. i lost my job and was making good money. when you have to start over it is hard. to come by

by Anonymous From Elk Grove, CA on December 05, 2007

This is a very difficult co. to deal with. We asked for loan modification in July indicating that we were running on hard times. We were informed that a modification agreement would be in place within 6 weeks. To date, we have not seen nor heard anything and my Dec. payment can not be made. When you call, you get a standard foreign call center that does not seem to understand the issues in the U.S. We DO NOT recommend ever dealing with Option One.

by Wish I Had Another Option From Murrieta, CA on December 03, 2007

We also had made the mistake of letting Option One Finance our 1st purchase. We fell upon hard times and Option led us to believe they would work with us only to find out as soon as we mentioned we were going to have problems they mailed us a letter saying we were in default. We went through the whole BK thing with them and it was too much. They sold our house without notice and we are still dealing with the the drama of eviction because our home was sold without us knowing. I feel sorry for the real people in this company. I will be more than happy to join a class action. As we have no money to sue them one on one. I feel the government should make this company re-fi everybody that ever had a loan with them at the lowest rate possible and redeem their own company name by showing goo faith. And oh yeah not to mention is there anyone that speaks English? What time is the bet time to call and when is the best time to fax this company???????? Wish I had another OPTION!!!!!!!

by Screwed by Option One Mortgage From Hayward, WI on November 24, 2007

This company is run by crooks. The mortgage you sign says Option One, but then during foreclosure US Bank is the plaintiff. Option One is just a servicing company. They have sold as much of their subprime mortgages that they could to the top 3 banks in the country. We have a judgment for foreclosure due to go to sale in April and they still keep calling me to collect payment, just a few hours ago! Now an india/pakistan women (instead of man) trying to make nice on the message "Hi, so in so this is blank, please call me" The parent company HR Block obviously has no regard for their mortgage customers like they do with their tax customers who they take advantage of annually with outrageous interest charges on tax refund loans. Looks like with the number of postings here, they have more property on their books then they will ever sell which should hopefully send them under. They should be prosecuted for criminal acts of fraud in all the lies they tell you. Happy to participate in a class action suit. Read my story at screwedbyoptiononemortgage.com Don't let this article fool you, they don't help, they don't respond to your written replies, they don't want to do anything more then take advantage of working class homeowners going through a tough time just to get your money!

by Anonymous From Goodlettsville, TN on November 24, 2007

Option One has led us on for 5 months. We filed for a loan modification and they explained it would take time and after weeks of waiting they then cam back and said they did not have all the paperwork so we started over. The second time they said if we could catch up all of our payments they would go forward and see if they could get a loan modification approved. They are going to foreclose and knew the answer but wanted money before they foreclosed. They are horrible to their customers and people who can't speak English call all day long. It is a shame.

by Sandi in Littleton From Littleton, CO on November 23, 2007

Was told that I had 60 days to get caught up before they would take any type of foreclosure action. Foreclosure papers filed at 45 days. I call this company everyday because they are so shady. They tell me something different each time I talk to them. They have not kept one promise they make to me.Today the Indian CSR said 'Trust me"!!! HAAA!! Call Every Day. Keep really good notes and get a lawyer. Talk to your Consumer Credit Counseling Center in your area. Write to your Congressmen. Copy Option One on everything. Remember you have rights as a borrower, they have obligations as a lender. Truth in Lending is the one the violate the most. Cracks me up-the response above from the Option One employee that says they care. I haven't talke to the CSR yet, apparently.

by david harris From Kissimmee, FL on November 19, 2007

first of all,these people don't speak any English,and you can barley here them on the phone,and right now i am in a forbearance plan and i let them know i can't pay and they couldn't work any thing out with me.there favorite phrase is see if you can borrow money from a friend or a family member.like the have money laying around for me to borrow!!!!!

by Anonymous From Woodbridge, VA on November 18, 2007

Worst mortgage company in the world. I'm happily waiting for them to foreclose on me. A group of my friends are putting together a class action lawsuit.

by Devon Mckeever From San Bernardino, CA on November 12, 2007

this company is a joke they do not help their customers they all about the mean green CASH!

by SoonToBeFORMERcustomer From Reading, PA on November 05, 2007

Well, we did a refi and these jackasses are still calling us!!! I know it takes a few days for the funds to disburse but they had to provide the payoff quote, and the loss payee on my homeowners has already been changed to my new mortgage co. Yet, these stone cold idiots still call me!

by Bent over and took it from Option One From Wyocena, WI on November 05, 2007

My husband & I had always paid on time. Until I had a hip replacement surgery done. I was out of work for 6 months. We became late with May, June & July's mortgage. The 2nd week in July we were able to pay everything in full but it wouldn't accept my payment online, like I always paid before. I called & spoke with a rep and she said she couldn't accept over the phone so I would need to mail payment in. I did that. After seeing two weeks later that my check hadn't been cashed I called Option One to find out they had started the foreclosure process the very following day after I spoke with their rep that wouldn't take my payment over the phone. Now they want $8,600 for everything to be "forgiven". We cannot find anyone that will help us and now the date of sale on our home is 05/2008. All because they won't work with us. I don't understand why a lawyer isn't all over this for a class action lawsuit? This corporation is terrible and have done everything to me as listed by previous people. Such as 20-25 phone calls per day on the 2nd of the month, etc. And I've read alot on this company and the complaints out there are so many! There is a term for what they are doing and it's called "cherry picking". They set people up for foreclosure because they want all those fee's, attorney fee's, etc. But, with the housing market the way it is they are really going to lose on this, sooner or later! Pathetic and so disturbing that we have to lose our home because they are criminals!!! How do these people sleep at night? I've spoken to only Indian accent people who tell me that I can't talk to anyone that speaks English. Hello, how am I suppose to communicate if they don't understand me and I don't understand them? Someone needs to have this company go down!!! I wish so badly that they would be forced to sell our loan to a more reputable company. Best Wishes to Everyone!

by Mark and Stacey From Alburtis, PA on November 05, 2007

I have been trying to fax papers to this company for the past six months trying to save our house. Every time I call them, they don't speak English and they always tell me they did not receive my fax. We are attempting a short sale and they won't even look at the paperwork. This is the worst mortgage company I have ever seen and wish I had never heard of them. We just got our 2nd foreclosure notice and are starting to wonder if we will still have a home for the holidays or be living in our vehicles. Fair warning: DON'T DO BUSINESS WITH THESE PEOPLE, IT WILL RUIN YOUR LIFE AND YOUR CREDIT!

by SoonToBeFORMERcustomer From Reading, PA on November 02, 2007

They SUCK. Thank GOD we have equity and $$$ in the back. We are doing a refi TOMORROW with someone else. You should all contact your state baking depts. These people need to be held accountable!!!!

by Kathleen Grant From Cape May Court House, NJ on October 30, 2007

This company is the worst, they bother people when they are ahead of payments and tell you you are behind. They are the worst mortgage company I ever had and due to a bankruptcy / divorce I had no choice but to go with this forsaken company. Please anyone out there tell them to leave me alone when all my payments are on time and tell them to learn to read English!!!!!

by ANONYMOUS, From Indianapolis, IN on October 15, 2007

OPTION ONE IS VERY VERY TERRIBLE I HAD A WORK OUT PLAN AND THEY STILL PUT ME IN FORECLOSURE ENDED UP FILING BANKRUPTCY AND CURRENTLY TRYING TO SELL MY HOME. NOW I CAN'T EVEN GET A FINAL PAY OFF. CALLED ON THE PHONE THEY WANT A FAX,SO I FAX A REQUEST AND STILL NO PAY OFF. HOW CAN THIS COMPANY BE ALLOWED TO OPERATE IN SUCH AN UNPROFESSIONAL MANNER? SOMETHING NEEDS TO BE DONE.

by suzanne From Fenton, MI on October 14, 2007

this company sucks!!! tried to get help with a loan modification was routed to India no help there so we decided to list our home they call and harass us every month because we do not pay until the 15th but the phone starts ringing from India by the 2nd of every month. When you call customer service you don't get assigned a rep so every time you call your again routed to India and have to go over the same questions over and over. We are debating whether or not to obtain a lawyer.

by karen l From Virginia Beach, VA on October 14, 2007

absolutely the WORST

by Mark From Bath, ME on October 13, 2007

These guys are idiots. We hired a broker to refinance our home. This stupid broker refinanced us through the same mortgage company we already had....the crooked Option One Mortgage Corporation. Anyhow, we stupidly signed the papers and soon after kept receiving collection calls from Option One on the mortgage we refinanced with them (Keep in mind we refinanced through them and they had our last mortgage). We kept telling the Indian Option One Collectors we refinanced through them. They called up to 10 times a day for over a week harassing the bejeezers out of us. Finally, Option One found their butt cracks with their hands and updated the information. These guys also harass you within the first 5 days of missing the payment due date. We would mail our payments and somehow it would take up to 20 days to post to our accounts causing late fees. We would attempt to pay online and they would offer us error codes notifying us to pay over the phone so they could collect the phone pay fees. This company should have a class action against them. We have started the process of refinancing out of our current mortgage with Option One. THANK GOD!! We truly hope this company goes bust.

by fedor From Carbondale, PA on September 29, 2007

Jan 2006 would not take our payment sent it back till i stopped sending i was not in trouble with being late. sheriff shows up with papers ,broker lawyer filed all three refies all wrong in court house wrong amounts wrong descriptions wrong houses now they are suing to resign new morts . i have a lawyer now. oh yea speak the English!!!!!life's in the toilet but i did put my daughters through college. now i am 58 years old and it is the end of my American dream fantasy.WORK HARD THEY GET IT ANYWAY!!!!!!!!!!

by cheryl From Westerly, RI on September 28, 2007

Option One Mortgage is the worst in the world and u never get the same person u get very non English speaking person the face ot he earth and don't ask for a manager or a buyers retention person they have no extension what so ever and they keep adding fees after fees i wish i had never gotten a mortgage with them they are the worst company in america and should be shut down

by 7 Schells in Cochranton PA From Cochranton, PA on September 21, 2007

Does Anyone speak English in this god forsaken company??First of all we were "tricked" into an ARM, and given a mortgage for an amount way beyond the actual value of the house. We were told that after 24 months of consecutive payments we could get a fixed rate. That didn't happen!!! matter of fact, on the 24th month, the interest rate adjusted, took our $519.00 payment to $848. Of course we didn't like it, but we made them and started asking about modifications and refinance. About 6 months later, it adjusted again taking the payment to $1121.00. This was just not affordable for us, we have 5 children and are self employed. So, I called them, this time to demand a modification or something. Simply telling them, we can't afford this and this place isn't worth it. I was told to continue to make the $848 payment while they worked on the modification. Thats what we did and 4 months later, the sheriff showed up at the door with foreclosure papers. I could not believe it. I called them right away. Of course the lady that was working on the modification had been let go and believe it or not, there was no file on a modification!!!! I had the money to catch up the payments that were insufficient, however, they were very rude and told me they wouldn't accept it because now its in foreclosure and theres legal and sheriff fees to add to it. They wanted $4500.00. I didn't have that much. They didn't want to hear it they just didn't care. They said pay it or we will continue with foreclosure. So, we went to see an attorney. Bankruptcy seemed to be our only option. We had the place appraised for the B/R, It appraises at $38000.00 Our mortgage is $72,000.00. Our attorney has tried to deal with them. He had to call them because they were harrassing us after filing B/R, calling and sent a collector to our door twice. He threatened them with harrassment charges and the lady told him they have no record of a bankruptcy. This is absurd. We had been in B/R for 5 months. He again informed them of the B/R and re-faxed all 20 something pages of paperwork. They are still gonna sheriff sale on oct. 5th. They were very rude to us and our attorney actually hanging up on him once when i was in his office. We are at wits end, we don't know whether to laugh at them because they're gonna loose big $$$ at the sheriff sale , or continue to try every way possible to save the house. This is our home for 13 years, we have raised our wonderful family here. It's gonna be hard to call somewhere else HOME. Option One are very rude, crude, cruel, heartless people. I wouldn't recomend them to my worst enemy.

by Suz From Norman Park, GA on September 18, 2007

In reading other responses, I feel like I have been writing each one. Never can find anyone who speaks English; I've just started asking for someone who does speak English and I eventually get sent to someone else who does; I was promised from the start that if I made 24 consecutive on time payments that I would have no trouble with them refinancing me with a fixed rate; 6 more % added to my 7% loan and 250.00 more added to my pymt each month has helped me not pay anybody else and now my credit is so shot nobody else will touch a refinance. Got me right where they wanted me... and I'm due to adjust again Dec 1, 2007. Wonder just how high they can go before I simply can't pay anymore.

by Karen From Howell, MI on September 15, 2007

We will never trust Option One! I had a family emergency, they said that they would work with us & then sent our mortgage back to us stating "no partial payments". I don't understand how they can stay in business. I would NEVER recommend them.

by mother of two From Bradenton, FL on September 12, 2007

Option One Mortgage Corp deserves criminal action. They tricked us into an adjustable mortgage with an inflated appraisal and promised refi. not happening and now we are in foreclosure.

by Roger Lis From Palos Hills, IL on September 11, 2007

Option One lied to us they put us into foreclosure even though we we only 60 days late, with no notice, the sheriff just appeared at our door. They told me to make my payments while in forbearance on the Th of each month and never told me that every month after the Th I was charged $293.00 late fee without notice. they sent me a payment schedule and I made all my forbearance payments on time. we even can out of forbearance 4 month early. they will not help us they just charge us more fees and raise our rate. they want me to stop paying so they can get my home. I have a $675000 home that they can get for $494000, they are no good thieves and liars. Roger Lis Palos Hills IL

by Option One Loan Officer From Huntington Beach, CA on September 10, 2007

I understand and agree that it is very frustrating to try and communicate with the reps in India. The comment regarding request for a Spanish speaker was a good one, unfortunately. However....I can tell you that from my point of view those I work with in the corporate office at Option One in our loan servicing/refinancing dept. DO very dearly care about our borrowers. I understand that the general public just does not understand that when quoted a loan it is based from the information that you the consumer provide us with regarding appraisal and income. We do everything we possibly can not only in sales but in loan processing and underwriting as well. We do our best to meet your needs and can tell you that this company has ALWAYS made sure that a consumers loan was a benefit to them. I notice that all of the complaints here are from folks that don't pay their mortgages on time! I completely understand and empathize with illness and job setbacks and the fact that if you could, and you SHOULD be able to speak to someone who you can communicate with it would make life a whole lot easier. I also hope that consumers will take responsibility and READ and understand their loan agreements BEFORE signing because in that case you can give a good hard think as to what you will be looking at payment wise once your arm adjusts. If you do not make sure that you understand your loan agreement you must take responsibility for that and stop blaming your mortgage company and claiming they are taking advantage of you after your loan adjusts. If you did not qualify or did not like the higher payments of a 30 year fixed loan that was your choice. In addition to the fact that so many of these loans turnng to forclosure were 'stated' income loans. Again, loan officers go by the income you tell us you make! Don't get yourself into something you cannot afford. I'm glad the short term arm programs are gone and wish that all of our borrowers were satisfied with their loans. Bottom line is that Option One employees DO care about their borrowers. Thanks for listening.

by ginny From Broxton, GA on September 09, 2007

Option One Mortgage wants me to do things I can't do instead of trying to work with me. Won't listen.

by lisa From Milton, FL on September 02, 2007

Option One Mortgage never paid my insurance at closing, nor my property taxes which we found out about that after they sold our deed, and would not keep up the agreement on us catching up our house that was 1 payment behind. actually just a 1/2 because we had a 550.00 credit but wasn't enough to make whole payment so they dont count it.

by cheryl From Westerly, RI on August 29, 2007

they suck they talk you into things you cannot afford they just want money in stead of making a plan to pt my payments at the end they demanded a down payment etc and i called them and they never have any one who speaks english on the phone to listen and talk to u and instead of getting someone in resolutions they say they have no number i thing they totally are a rip off

by Anonymous From Madison, TN on August 26, 2007

we have a option one mortgage this is a terrible company for a number of reasons

by Anonymous From Chambersburg, PA on August 23, 2007

I was misled by a broker in 2005 understanding that I had a fixed 9.6% interest rate with a 2 year astronomical pre-payment penalty. The loan was sold at closing to Option One. In March of this year, while beginning efforts on refinancing, I discovered I was on a 2/28 ARM that would adjust in August of 2007 to 12.6%. and continue to adjust 1% point every 6 months until the end of time. Fortunately, I was approved for an FHA refinance at 7.0%, only to find out that the house would not appraise for any more than $4,000 less than my loan balance, thereby negating the refinance. I began contact with Option One in May 2007, indicating the situation and that we would no longer be able to afford the home and wanted to speak to their loss mitigation department on workout options, loan modification , short sale, deed-in-lieu, etc. I was told on countless occasions that I needed to be 60 days late on my mortgage to speak with anyone. Most of the folks I talked to were Indian. So...after 14 years of homeownership, I did not make the June payment and have not made any payments since then. June 1 we listed the property for sale. We've moved completely out of the house on 8/6. I received the notice of intent the first week in July that expired the first week in August. I received the notice of Default yesterday 8/21. I have certified letters and documented phone conversations indicating that were pursuing a short sale scenario or deed-in-lieu of foreclosure. Option One also has the information they requested and the same documentation of the phone calls. Yet, they call twice a day, as me if I'll pay the arrears and seem to have no knowledge of the status of the account until I tell them. They've also indicated that even though were trying to do a short sale/deed-in-lieu that it by no means prevents them from foreclosing. Given the current state of the mortgage industry, I'm surprised that they would do this. Either way, last thing I want to do is have a foreclosure. Can you help? I'm doing everything I can do, short of paying the mortgage and living in the home, to help them help me. But, my efforts are futile if at the end of the day they will simply foreclose. Another aspect of this that I don't understand is the 1099'ng of the deficiency in any scenario. Let me get this straight....I can't afford to pay you, so you foreclose, which messes up my credit (not that it can get any worse) and then turn that into an IRS "hot water" situation. This makes no sense. Please help!

by Anonymous From North East, PA on August 23, 2007

If you value your money DO NOT use Option One Mortgage! They have stolen $50,000 from my friend and the judge has ordered them to pay...and they still won't. Biggest crooks and scam artists around...and guess what they are a subsidiary of HR Block.

by Anonymous From Longmont, CO on August 23, 2007

Option One is absolutely the most horrible, heartless company My husband and I have ever had the displeasure of doing business with. Mu husband had knee surgery in Sept of 2006. We immediately called Option One to see id they could be patient with us on our payment. Nobody speaks English! Nobody cares. Unfortunately in Feb 2007, we lost our daughter and had to pay for funeral services. Then my husband had to have his other knee operated on a week later. No money coming in from him for another 6 weeks. We tried to talk to Option One about this and make some kind of arrangement. They said they were sorry to hear about our daughter, but when could we make our payment. Immediately, they started calling no less than 30 times per day! What harassment! We couldn't get any peace even in our time of grieving! They are absolutely the worst and I would not recommend them to Satan himself (of course I think they may be Satan himself!).

by Susan From Springtown, TX on August 22, 2007

Can Option One Mortgage just speak English please. They say one thing and do another. I am trying to save my home and they send my money back. 500 dollars over the mortgage payment. Is American money no good to them?

by mad as hell in texas From Tyler, TX on August 17, 2007

option one yes they helped at first.Then I lost my job tried to talk to them no one can understand what you are saying .so you go around and a round . Then my payment jumped from 1900.00 to 2500.00 a month . we are barely making it and they don't care . They call 15 times a day .If you are late it's 300.00 late fee. I'm trying to refinance now .

by BW From Kersey, CO on August 15, 2007

I am so frustrated with this company! They start calling for payment on the second day of the month even though payment is not late until the 17th!! Option One Mortgage calls 2 or 3 times a day, including on my husbands cell phone. It is harassment! They don't speak English and they don't care about anyones situation. GREEDY!! I am rarely late but most of the time can't make payments until the 15th. As soon as possible we are refinancing and getting away from this horrible company! They also can't see the fact that you schedule your payment to come out of your account on their website, OH NO they still call you!! I hate them.

by elizabeth cadena From Detroit, MI on August 12, 2007

Option One is the worst company to deal with! I was in foreclosure last year and tired to make a payment arrangement and they had the nerve to add $1669.40 in lawyer fee on to my monthly payment! I have been in foreclosure with other companies and they treated me more human than this company. My loan documentation paperwork was lost and was told that i WAS Supposed to have faxed it in! On the letter given to me the fax number was listed wrong! I tired to tell the supervisor I spoke to that day and was disconnected twice by them! I asked to speak to person assigned to my case and was told he know longer worked there! I then demanded to speak to the current person handling my case and was denied by the supervisor himself!I am a diabetic and my sugar raised to a dangerous level that day that my children had to call their grandparents! these people need to be stopped and I can not believe this company polices are legal! The have raised my payment 4 times to where its more than what i make in a month!

by Anonymous From Edgewater, FL on July 26, 2007

BEWARE!! I went with them because they are owned by HR Block. Now my mortgage is in foreclosure. They are impossible to deal with, set you up with lies and deceit, speak no English, harassing phone calls, etc. Even my attorney said he's never seen a company like this. When he requested they send paperwork on my account, they sent a different person's. This is just a small part of what I have dealt with. I am losing my home of 16 years because of them and my credit is now ruined. Everyone STAY AWAY from Option One. Where are our Congress people, Senators, Representatives to help run these bloodsuckers out of business?

by Anonymous From Edgewater, FL on July 26, 2007

They call and harass me several times a day, sometimes they'll call3 times in an hour!! I'm now looking at foreclosure b/c they will not listen to me or work with me.

by Anonymous From Brookville, PA on July 20, 2007

We have had the same problems with Option one as others have.We fell behind when our rate went variable.They raised our payment 200.00 at once and continue to raise itevery 6 months.When we signed on with them they told us not to worry, they would refinance our loan before it went variable.Big lie!! When the time came they said our house would have to be worth twice what it is to refinance! Now we are facing foreclosure.

by Laurie From Lisle, IL on July 20, 2007

I have Option One as my mortgage company and they are the WORST!! They constantly harass by making several phone calls a day and when the payment is not even late they call. Told them to stop calling several times a day and it did no good, they do not listen. All the people who call are nonenglish speaking and constantly want you to provide information to them when they call such as name, address, etc. Worst mortgage company ever dealt with.

by Anonymous From Chambersburg, PA on July 16, 2007

we have tried to deal with Option One from the beginning. We started having problems after our son got sick and my husband's salary was cut. We cannot get to anyone who speaks English and further more no one get back to you from loss mitigation. It all seems to be a joke. These are subprime lenders who pray on people and would rather gather homes then help. I have read so many stories about them. Had I done my research better we would not be with them. I do not recommend them to anyone.

by Nikki From Lancaster, CA on July 11, 2007

Option One is HORRIBLE! When I first fell behind I asked to be sent to the loss mitigation department. A very difficult thing to accomplish for them. After several tries I was finally sent to loss mitigation, but told that I had to wait to until I was 90 days late before they would work with me?&*^%* WTF? Unbelievable. No heart, no compassion, nothing...the worst mortgage company ever!!! So now that I am fast approaching the 90 days until we'll work with you, I received a call that if I don't pay the entire balance by day 72 that they will start foreclosure proceedings.

by tim From Sterling, IL on July 11, 2007

I was an idiot and obtained a mortgage from Option One. I am warning everyone now, do not make the same mistake that I did. In the event you call for some reason whoever you speak with can hardly speak English. I have been trying to sell my home and pay-off the mortgage and Option One cannot even provide a correct close-out statement. READ the "web" people hate Option One

by KC From Corpus Christi, TX on July 11, 2007

Option One is the last company to work with on a mortgage. They say one thing and do another and depending upon who you get on the phone, the information they give you could be true or false. We were promised a Loan Modification after making 9 months of payments to keep our house from being sold. After weeks of follow up on my end, I finally talk with someone and they say they can't do it because we are now almost done with our payments. I would NEVER recommend them to anyone, especially anyone entering into an ARM loan. They will raise your rate 3 and 4% every six months making it impossible to make payments. It's a wonder this company still makes money after all the foreclosures they must have to go through.

by Tom & Lisa Raby From Blairstown, NJ on June 29, 2007

they have 24,500 of our money and signed forbearance agreement, they asked for 15,000 and we sent 24,500. they sold our house anyway and we are filing suit. they wont give any other lenders any info so we can re-fi to get away from them.

by donna From Garden City, MI on June 14, 2007

I have Option One Mortgage now and they are awful, they have hung up on me and they do not understand ENGLISH. they all are foreign which makes it difficult and i don't feel there into helping out in desperate situations. i will never recommend them!!!

by Anonymous From Middletown, NJ on June 11, 2007

When I was first falling behind, I call and paid up to where I was just one payment behind and asked Option One Mortgage if they could help by placing the one payment on the back of the loan so I could get on my feet. They said they don't do this and this set me back to the point that I could not help myself. Because of this, I am where I am now. Why don't they work with you if you are trying to make payments. I also asked if I could send half the payment and then send a little each month, and they said NO we don't do that.

by Anonymous From College Station, TX on May 30, 2007

Yep - my hardly English speaking rep for Option One Mortgage set me up on a repayment plan KNOWING that I would be short $900 per month by more than doubling my monthly payment, and they said pay it or lose it!

by MDL From Stoneham, MA on May 29, 2007

I was out of work. I call the Option One Mortgage Indian/Pakistanian Help Line and finally got to loss mitigation. Instead of helping out with a favorable payment plan now that I am back to work, they added 50% to my monthly payment with less than 30 days breathing room. I need help. I can do it now that I am back to work in technology development. Please help. Thanks

by Kevin & Alice Gingras From Agawam, MA on May 29, 2007

They were willing to work with us BUT Option One Mortgage wanted us to make a payment plan that was almost 2X the amount of our mortgage now. If we couldn't pay our mortgage how did they expect us to pay that amount.

by Linda From Beaumont, CA on May 29, 2007

I empathize with the frustration. I worked at Option One Mortgage. Most of their reps don't speak English because they are in India! Anything to save a $$ !!!

by Anonymous From La Junta, CO From La Junta, CO on May 08, 2007

I agree with everyone else on Option One Mortgage. Very hard to talk with, they hardly speak English, unless you choose the Spanish Speaking option on your touch tone. All Spanish speaking employees speak clear English. Try it! Entered into a Forbearance agreement, but the terms are really impossible. I really don't know how they think more than doubling my original payment for 12 months is possible. I'm just trying to recover from being unemployed for 9 months. I really needed them to be a little more helpful.

by Anonymous From Saint Louis, MO on May 07, 2007

No one speaks English at Option One Mortgage. Not helpful at all. very frustrating

by larry From Pueblo, CO on May 04, 2007

i can't understand what the Option One Mortgage representatives are saying as they do not speak English hardly at all.

by Anonymous From Fitchburg, MA on April 16, 2007

As above, Option One does not want to know what happens to you, they want their money, no if ands or buts about it. They give a letter to contact them and then add 5000 dollars to what you are behind. Their employees are not courteous, when told that you don't want to lose your home their response is "that's nice". But it isn't nice.

by Anonymous From Osage, IA on March 28, 2007

Option One wants to control our lives forever. We have tried to workout 3 months of back payments due to hospitalization and of course no money from work during this time. Got behind, worked out a forebarance, they said one thing and did another! Our payments now are to the point we can't afford them we struggle and beg and borrow to make payments on time since the forebarance to find out they continue to count all our payments as late, we have receipts that they were made on time. We are down to 2 months behind, and all other bills suffering to make the house payment. Still we try to refinance to a lender that we can afford the monthly payment, but Option One has dropped our credit so bad and marking us as perpetually late, no one else will touch us. HELP!! These people don't speak english and don't listen!! They tell you one thing and do a totally different thing.AND then they said they would refinance us if we made up a late payment, we got the money from family and friends so we could do this, so we called them and reminded them they said they would refinance the loan if we made the payment, now they tell us they can't do it because our credit score is too low and they are the ones that made it that way.

by Charles Davis From Dingmans Ferry, PA on March 27, 2007

As of 03/26/2007, we were just about 1 year behind on our mortgage. We kept in touch with Option One, letting them know what we were trying to do to resolve our mortgage situation. They have been very understanding and delayed the foreclosure notice for as long as possible. We were served on 3/25 and Option One said that they are not looking to do anything until August, still giving us time to work things out. They have been very understanding in this matter, which is contrary to what we had heard about them in the past.

by Anonymous From Ocala, FL on March 26, 2007

I was working with Mitigation. They sent my paperwork forward for foreclosure without telling. You can't find anyone that speaks English!!!!

by cb From Selden, NY on March 22, 2007

very hard company to talk to. i really needed help fast AFS was there. another co. wanted to charge me 4000 dollars, a whole mortgage payment. AFS was very minimal compared to all the hard work they put into my case. still after a workout agreement, i don't believe option one is playing fair.

by Anonymous From Victoria, TX on March 18, 2007

Talking to them has gotten me nowehere. They refuse to listen or help me out. They did not want to hear why you are late they just want the money.