Nation Star Mortgage
About Nation Star Mortgage
From their website:
"At Nationstar Mortgage, formerly Centex Home Equity, we understand that gaining financial security or attaining a life goal can require some help. That’s where we come in."
Blog Entries about Nation Star Mortgage
- I need ot sell so I can relocate
- I am waiting on the Presidents Foreclosure Bailout plan to save me
- Nation Star said there is nothing they could do, is that true?
- What can I do if my house that is in foreclosure was burned down?
- What are responsible solutions to foreclosure?
- I can't afford the payment plan they set up for me
Companies owned by Nation Star Mortgage
Checked Better Business Bureau: Yes
Better Business Bureau Issues
From the BBB website:
"The Bureau processed a total of 82 complaints about this company in the last 36 months, our standard reporting period. Of the total of 82 complaints closed in 36 months, 33 were closed in the last year."
Nation Star Mortgage's Contact Information
|Address:||350 Highland Drive |
Lewisville TX 75067
Reader Comments & Ratings
Average Rating: (1.7/5)
by Anonymous From Bishop, CA on January 13, 2014
I have really tried to keep in touch and work this outI really just want to keep our home
by Anonymous From Dallas, GA on January 12, 2014
I applied for a loan modification on November 2012 they're reply to me December 2012 tell me the process take 60 days and during that time I keep paying my mortgage ,at the end of the 60 days their denies the loan the specialist never wants to talk to me every 2 months I have to re-applied in August 2013 the specialist called me we stay on the phone for about 2 hours to make sure she has all the information she needs and she told me make sure I call every week and always make my payment again I was denied October 2013 their call me and tell me that their need verbal information from me for a in house modification I cannot be denied for that one 2 months later I was denied without explanation and Addreinne refused to talk to me.
by jim From San Diego, CA on January 07, 2014
My loan was initially with Contrywide, which was bought up by BoA. Last year BoA sold my loan to Nationstar. Nationstar is by far the worst of the three! I've only been with them for 6 months and have had to call them some 10 times. For example, I paid a little extra one month, clearly stated it's additional principal. And they apply it as 2 months, with the 2nd month being short, and resulting in an immidiately due notice, with late fee. Even though it was a month early if anything.
by NORMA DURAN From Courtland, CA on November 18, 2013
by April From Cedar Hill, TX on November 11, 2013
This company is so unprofessional. It's as if they hire the most rude and illiterate people on the planet. Most recently I called on 11/11/13 and spoke with Raja who had poor customer service skills among many others I have spoken with. I was able to speak to her supervisor Jose and eventually have a decent conversation regarding my concerns. I would never recommend this company to anyone, not even my worse enemy. I've had very few good experiences with them. I've called several times and was given the impression that notes were entered on my account for reference. When I would call back there was no record of the conversations even for matters like a forbearance request which is something that I consider to be a BIG DEAL. This impacted my credit report which now has to be disputed. NEVER USE THIS COMPANY IF YOU HAVE A CHOICE.
by Anonymous From Poplar Grove, IL on October 28, 2013
by Earl Haydel From Jacksonville, NC on October 26, 2013
by Anonymous From Reading, PA on October 07, 2013
they do not want to talk to us about a loan mod they only want to take the house
by Ron Novicio From Bayonne, NJ on October 03, 2013
by Anonymous From Reading, PA on September 19, 2013
they brought our mortgage from BofA they don't even want to talk to us because they say that we are not on the mortgage and we know we are we have papers to prove it
by Varnajith Wickramatillake From Reston, VA on September 13, 2013
by Diem Chau From Jacksonville, FL on September 12, 2013
by Eddie J. Lewis From Chandler, AZ on September 11, 2013
I attempted to refinance my home in Maricopa beginning in April of 2013. It seems every so many weeks changes were made and I continue to receive new forms to complete. A Broker from Guaranteed was the one handling the refinancing and did what he could to make everything possible. I decided to call last week to find out what was going on with my refinancing but the company acted like they did not know what I was talking about. I guess all of the responsibilities had been given to the Broker. I received en e-mail from the Broker stating that my loan could not be approved at the rate of 4.22. Now the rates have gone up to 5.0% which really makes me angry. I don't feel it is the Broker's fault but the company. For almost 6 months this has been going on. What an incompetent company. I am feeling now that they just did not want me to have that low rate. I am going to see help from another agency concerning what took place and all of the money I have lost. Don't buy nothing with this company.Find a company that knows how to take care of customers.
by Anonymous From Port Crane, NY on August 26, 2013
I have been reaching out for help to no avail. They are threatening foreclosure but are unwilling to assist with a modification of the loan or a refinance. I keep hearing about how my credit score has dropped and find that it is partly due to their reporting. A big fat thank you to Bank of America for selling my mortgage to a company who is half way across the country.
by Anonymous From Bridgton, ME on August 02, 2013
by Michele Granum From Murrieta, CA on July 18, 2013
by Anonymous From Brooklyn, NY on July 10, 2013
I've submitted everything they ask for and they just keep, asking for the same paperwork over and over. they change representatives on me a lot and never know until I ask about the name that appears on my paperwork sent to my home. they refuse to follow the guidelines of giving their customers that actually need modification to their mortgage. they come up with new things to tell you everytime, its like their making it up. Christopher.email@example.com firstname.lastname@example.org Kendrick.email@example.com I spoke to Christopher cherry, I told him my dapasse away and it been very hard for me, i'm on unemployment and I get a rental income. just the way he spoke its like they have no customer service skills, they just keep dragging people along hoping you give up. But I would never give up, this is my home. God has the final word not Nationstar and their fake representatives.
by james kostulas From Peekskill, NY on July 06, 2013
by Anonymous From Blairsville, GA on July 03, 2013
Nation Star harrass and send their attorneys to help with more affordable loans but really all they do is foreclose on you and someone drafts your money out of your checking and I'm not sure where the money went now. We lost our family home due to this company. We thought the money was going toward our mortgage but obviously someone stuck it in their pockets.
by jamie larmore From Connellys Springs, NC on June 25, 2013
by jennifer ford From Covington, GA on June 25, 2013
by oneangrycustomer From Salinas, CA on June 05, 2013
I unwittingly signed up for the “trial period” for a loan modification with Nationstar. As I did not hear back from the agent named on the “offer” letter I began to research their program to see if I could find any information on their process. Low and behold….volumes of complaints on any type of related forum and complaint board. So I immediately just went back and made my regular payments. I denied their offer after finding out their tricks. (Remember…their “collectors” are not that bright). That made them hunt for anything they could to intimidate me. I have three fax numbers for them – bankruptcy (972-315-6757), foreclosure specialist (972-315-8637) and research (972-459-1611). When I fax, I fax all of them. I reiterate everything that was discussed in conversation as well as any response to any letters they send. I went to pay and the rep would not take my payment, said that there was a demand letter – I have not received it (of course), but found out how much is due and when. I faxed the rep asking to fax me a copy asap – to all 3 fax numbers! After what I’ve read I will submit complaints to FTC in Texas, State Attorney General (for CA & TX) to Consumer Financial Protection Bureau (I downloaded their listing so I can provide complain counts with my faxes), Texas Dept of Savings and Mortgage Lending, as well as a good number of the 488 state representatives. Here is where you can find that information. 1) http://www.sentate.gov/general/contact_information, 2) http://www.house.gov/representatives/ 3) http://tomas.loc.gov/home/state-ligistures.html 4) http://www.whitehouse.gov/contact/ . Lawsuit: Triplett vs Nationstar Mortgage Settlement – google it to see if you can participate. Get one of those online fax services so you can fax from your computer. Feel free to contact me – I’ve been researching and looking for more fax numbers – I’m making it a point to be heard! Good luck everyone.
by DAVID WILSON From Mobile, AL on May 23, 2013
by Anonymous From Corpus Christi, TX on May 04, 2013
by OneAngryCustomer From Salinas, CA on April 26, 2013
Look at LinkedIn and search for people who work for Nationstar. The email format is FirstName.LastName@nationstarmail.com. I am putting together a FAX listing of all legislative offices, all 400 plus and plan on faxing them all the compalints I've come across, over 1,000 - file a complaint with a ton of agencies. email me at OneAngryCustomer.hotmail and I will share my distribution listings.
by J Campbell From Nashville, TN on April 10, 2013
On 10/23/12 I closed on sale of my house, Was told I should receive my escrow funds in 30 days.I have yet to receive ANYTHING! No paperwork or refund. At this point, I have approximately 40+ hours of work over the last 6 months & 5 gigabytes of recordings of service reps assuring me that the check's in the mail. Right... This has to be the most asinine company I've ever dealt with. If there ever was a reason not to privatize government entities, NSM would be the wretched reality check. At this point I have lost confidence in NSM. I'm thinking they may be going bankrupt. They've spun off 2 companies and a chunk of cash (escape pods?) from NSM and are on a spendaholic shopping spree buying up toxic Countryside loans from Bank of America using borrowed money. Even padding last quarter's dividends didn't lessen the queasiness felt by many top money managers towards NSM's financial footings. Deja Vu? Me thinks so. I give them a solid VOTE of NO CONFIDENCE. Just hope I can wrangle my money from them before they meltdown.
by Thomas Sander From Los Angeles, CA on April 06, 2013
Because It bought the Judicial System in most states along with First Horizon etc.. They know how to find crooked lawyers to to protect them. America is worse than Nageria or any other country, needless to say, You would waste your times and money to fight with the bastards in Court. It's time to revolutionize the country. They want death, let them have it. We can out number them.
by Anonymous From Enumclaw, WA on April 04, 2013
by Anonymous From Opa Locka, FL on March 16, 2013
They are not the best lender to work with and it's been a nightmare.
by Anonymous From Battle Ground, WA on March 13, 2013
I have dealt with Nationstar since 2007. I didn't choose them, they acquired my refinanced loan. I will be brief and say that they are by far the most unprofessional and dishonest company I have ever worked with. Their lies and deceit are costing us our home. I am a professional who has worked in the mortgage and banking industry. I have also worked as a paralegal. What Nationstar has done is unethical and probably criminal. I intend to let the Attorney Generals in my state and in Texas know what they've done. I will file a complaint with the BBB and other agencies until my voice is heard. I have heard that Nationstar is being investigated by some AGs across the country. I believe that to be part of the solution, we need to file our complaints to the proper agencies so something can be done to stop predatory lenders who lie and deceive their clients, and worse, who tell their clients to do certain things that eventually ends in the loss of their homes. Another option is to take your stories to investigative reporters in your local community and beyond.
by Micheline Wilcoxen From Los Angeles, CA on March 08, 2013
NationStar mortgage, this company is a scam. First,I have second mortgage is at 9.25% interested. I have been trying for three years to get a permanent modification. The only thing they would offer me is temporary modifications, and then they charge fees every time you modified which essential wipes out all of the payment s made of the course of the year. In 2011, I received a modification. I was told that need to pay the down payment and then my modified loan payment would begin November, 2011. I sent a payment in on November 10, 2011 and they reverse that payment out and are saying it was modification fees. In addition they told me the modification as for two years, and only find out later it was for one year. They are mark up my credit report with late payments and slow payments. I have called, and called, and called to the point of exhaustion. I get put in their queue and sometime I talk to 5 or 6 people stating the same story, over and over again. I need no resolution. I have submitted a request for a new modification and was deny, because of student loan cost. I have sent in paper showing my student are in forbearance. I have heard nothing back. One representative told me, we do not owe you a modification. 9.25 interest is highway robbery, I can not refinance because, I can get other bills pay down because this payment is so ridicule high. Where do you go for help!!!
by Anonymous From Clearwater, FL on March 05, 2013
What I don't get is why do people tell us individually to file complaints when ANY Attorney General who can read 3rd grade English can see the massive fraud involved. My God I could do an investigation by just the details I read blatantly on Foreclosure, Bankruptcy, and Fraud message boards, Facebook, Twitter and ANYWHERE on the internet (including SEC filings). Are the AGs that arrogant that they can't read what goes on in the real world? WHAT IS THEIR JOB THEN? You would almost have to have blinders on NOT TO SEE THE FRAUD. PS - Nationstar is just another name for Mortgage Equity, Centex, Fortress, on and on. And most were underwritten by or involved with AIG - Does that tell you anything? They just keep changing names when getting close to getting CAUGHT again...there you go Mister or Ms. Attorney General there's some MORE research freely given.
by Anonymous From Denton, TX on March 01, 2013
by Anonymous From Arcadia, CA on February 27, 2013
Crooks. They told me on death of my dad the borrower that HUD requires a $450 appraisal but I called 2 FHA numbers and they said wasn't true. So called Champion who changed story and said it's ok because its in loan docs. I said that isn't true because it says we should have notice and it doesn't say we have to pay for it. They would not put a supervisor on phone, basically said i wasn't listening and they end the calls with is their anything else they can do for you. OTher than lie and insult me? yeah i guess that is it. they are crooks and we have no way to get our money back.
by Starkey From Salem, WV on February 26, 2013
My father mortgage their home only months before he passed away. My mom was continuing to pay the mortgage, now she passed. I'm pretty sure they had life insurance through the company. My dad was 75 and mom was 72. Who in their right mind would give them a 30 year loan without insuring payment with life insurance???
by Linda Sutherland From Windsor, CO on February 17, 2013
by Cindy Sagmoen From Seattle, WA on February 07, 2013
I currently have a house in West Seattle that is being rented out. I receive $1900.00 a month in rent but the mortgage is $2150.00. We had been covering the rest, but in the last year I have gone through a divorce and am currently unemployed. Nationstar has promised to let me do a loan mod in which I provided all the required docs several times. Now they are telling me that they are putting the payment in a reserve account and that I need $10K to bring it current. I can't bring it current unless I do a loan mod. Its exchanged loan officers 3 times now and I received a call today from the 3rd person telling me the same. Send in your paperwork for the loan mod. I am at my wits end. I read a blog about all the issues people have been having with nationstar and its exactly what I'm going through. Some one posted that AFS helped them so here I am.
by Anonymous From Andalusia, IL on January 19, 2013
I though BOA was bad until they sold me to Nation star! I made one payment so far to them (always been on time over 5 years) They had begun harassing me ont he 3rd during the grace period and I go online to pay and WHAT???? Western Union--?? You are kidding me! I applied straight away for a new mortgage with ANYONE but them ---- horrendous!
by Natalie Harris From Virginia Beach, VA on January 12, 2013
I cannot believe there isn't a class action lawsuit filed against this company or an audit from the federal government. They are the most ruthless out there and will destroy the hopes and dreams of anyone that gets involved in a loan with them. I urge you to stay away from Nationstar, living out of a care would be more desirable.
by Anonymous From Sloan, IA on January 11, 2013
by Anonymous From Chaptico, MD on December 25, 2012
by anonymous From Oklahoma City, OK on December 20, 2012
this company is worse than crazy, not professional at all. Stealing money, Fraud you name it.
by Anonymous From Florence, AL on December 01, 2012
by Kristin From Shrewsbury, MA on November 27, 2012
All the complaints are valid.. I've been dealing with nationstar and am beyond frustrated. I'm trying to fit into a modification and all they do is have me send paperwork over and over and then say I'm denied because my documents have expired.. It's unbelievable to me how a company can legally operate this way.. Also, I wanted to just add that I saw a segment recently on Good Morning America about asking mortgage companies for the promissory note. Without this note a company can't foreclose on your home. It's called "produce the note" it's an option I guess..hopefully can help someone out there!!
by Bil Gepump From Sutherlin, OR on November 09, 2012
Recently got sold by Bank of America and landed at Nationstar. WORST Mtg co EVER!!!!! Deb-collector mentality, treat you like poop, hassle you to no end. I am going to refinance with someone else just to get away from them. I only have 32 payments left, but will take the hit, even with a higher rate just to escape their BS.
by Anonymous From Rockford, IL on November 07, 2012
by Michael From Chanhassen, MN on September 14, 2012
They are complete garbage can disgusting people. I have a 750 credit score, never missed a payment, and am 60 thousand dollars underwater on my mortgage. They continue to deny my HARP 2.0 applications, missing paper work, lost documents, re-send the documents because the ones you sent 3 months ago are now out of date. Very rude and unprofessional people, treat ne like total garbage, 750 credit score, never missed a payment, just underwater, I guess that makes me a scum bag in their eyes
by Anonymous From Northridge, CA on August 09, 2012
I agree with EVERYTHING said here! Our loan was transferred from Aurora Bank (another crook) as in foreclosure although we were never notified, and were only behind 2 payments! When we went to get it our of foreclosure, I finally got a billing statement from them after 2 months of waiting, and we sent a LARGE check in. I was then told they wouldn't accept it, and that we had to wire the money to them. I asked them to void out the check and send it back. The woman (Leah Fickland) said to not worry because it just wouldn't be accepted. I wired the money to them, and two days later received a notice from my bank of an NSF fee. Ends up that after Nationstar received my wire transfer, they tried to cash my check!!!! I called them every day of the week, and never received a call back! Finally I faxed them a letter, and am going to file with the District Attorney's office. They are owned by Deutche Bank! Any surprise it's a foreign company that owns us?!?!
by BurninhellNS From Flagstaff, AZ on July 25, 2012
What everyone above said and more! NationStar Mtg are crooks and liars. They are debt collectors and you are "sold" to them if you make a late payment with your current lender. The people at Nation Star Mortgage are rude, uncaring and hateful. We have qualified for every government program out there, yet Nation Star Mortgage denies us at every try. "you make too much money, you don't make enough money, your credit is too good, your credit is too bad"........we have heard it all. They ask us for paperwork they already have, they lose what they do have, they "hold on to" paperwork past the deadline date claiming they received it late. Seriously! Crooks! So Nation Star Mortgage , you leave us no choice! You want to play? You want to be in the real estate business do you? Good luck getting money from my house....my credit will improve in a couple years but you will never recoup that money you lost on selling my house for a fraction of what it could have been if you would have just lowered our interest rate to make the home more affordable. Enjoy hell Nation Star Mortgage
by Betty Peel From Fort Worth, TX on July 12, 2012
by Michelle From Saint Augustine, FL on June 15, 2012
I wouldn't know where to start with this company. I have NEVER had such awful experiences. I sent paperwork in so many times over and over and they always would say I needed to send "something else." They had ALL of my paperwork and just kept asking me to re-fax to stall. When they reviewed my modification packet for the 2nd time (1st time was denied-said we made too little to qualify) we were denied because we made too much (they had us making 30K per month!!). The reason we needed this modification was I was pregnant with twins, one went through open heart surgery at 7 weeks old and she couldn't be put in daycare because her immune system was almost non-existent. I had to quit my job and stay home and take care of my newborns. We had NEVER been late with one payment prior to any of these things happening. I can't help but feel if we can't qualify to keep our home, who can? Who does? They would laugh when I asked to speak to a supervisor. I guess there was none. So depressing!!!!! Just want to save our home!!!!
by Anonymous From Redlands, CA on May 31, 2012
numerous problems with company
by Anonymous From Lindale, TX on April 24, 2012
by Shawn From Lawrenceville, GA on April 17, 2012
The ONLY people who rate this company high are probably employees. It's funny how almost all of the 5-star ratings have very short and vague comments associated with them. And to the idiots who rate this company high and then bash those who rate them low - take a look on the Internet and you will see that you fools are the MINORITY! NationStar is a fraud and a terrible company - bottom line. These fools bought our mortgage from BoA, and then they jacked our monthly payments up by $300! And guess what notification they gave us? NONE. NOTHING. We went on their sorry website to pay the mortgage and that's how we found out that it was raised. Thank God we can afford it, but I feel bad for those who can't afford to pull an extra $300+ out of their ass because the ASSES at NationStar are too unprofessional to contact their customers and give them a heads up that they're about to be $300 broker each month. But, then again, what crooks never warn you before they rob you. I'm calling my local BBB.
by DANNY TRAN From Apollo Beach, FL on April 14, 2012
I have a loan from First Horizontal Mortgage and it sell my loan to National Star. I send 2 time for my insurance roof and my agent insurance send one more roof for National Star but the National Star still give me a charge $3500 for my account by not carry insurance. They put in my Escrow account. That is terrible behavior. I feel being scam
by darlene rembinski From Detroit, MI on April 11, 2012
they never even looked at my loan modification packet when i tried to help my self out of this bind. they wouldn't give me help. i want to keep my home but i can't afford the mortgage payments as they fluctuate allot due to escrow they say
by Joy Wahl From Milan, IN on April 11, 2012
They have sent us payment plans or proposals even after filing for bankruptcy. It is like they have NO communication on anything.
by David Guthrie From San Antonio, TX on March 13, 2012
A class action suit should be filed against Nationstar. Their behavior and negligence is criminal. I was told that a refinance from a variable to fixed loan was approved and paid numerous expenses of close to $1,000 and then got the run around for three months only to be told that I did not qualify after I paid out closing costs all of which Nationstar kept. They repeatedly tried to put single interest insurance on the house when I had verified insurance coverage. They try to charge any fraudulent thing they can get away with. I filed with the Texas Attorney General, but like everyone else got no help as that office is a farce.
by anonymous From Lincoln, CA on March 01, 2012
they never even looked at my loan modification packet, and they are HUGE LIARS!!!! They illegally fabricated documents to sell my note, which was also illegal. i can't get started or i'd be writing for hours about their horrific nightmare acts on my life..which sent me into such an illness i almost died
by Fraudulent Inducement From Black Hawk, CO on February 25, 2012
VERIFIED COMPLAINT FOR WRONGFUL FORECLOSURE AND JURY DEMAND Introduction: This complaint alleges inter alia that Nationstar Mortgage wrongfully foreclosed on real property commonly known as 81 Greystone Trial, Black Hawk, Colorado, 80422. Specifically, Nationstar repeatedly and falsely told Plaintiff that his loan modification was either in-process or had been approved, failed to inform plaintiff that his loan-modification application had been denied, and that this failure prevents plaintiff from exercising legal rights, including but not limited to, Chapter 13 bankruptcy, that would have allowed him to retain title to his home, which he largely built with his own hands. Plaintiff, Keith Cabaniss, pro se, for his complaint against Nationstar Mortgage, swears and affirms that: 1. Defendant, Nationstar Mortgage, is a national mortgage lender that has transacted business in the state of Colorado. 2. Plaintiff, Keith Cabaniss, is an individual who resides in, and previously owned and occupied real property located in Gilpin County, Colorado. 3. The real property that Cabaniss previously owned has a common street address of 81 Greystone Trail, Black Hawk, Colorado, 80422 (the "Home"). 4. The Home is known as parcel no. 1711-031-01-213, in the public records of Gilpin County, Colorado. 5. The legal description of the Home is: S: 3 T: 2S R: 72W Subd: LA CHULA VISTA RANCH Block: 002 Lot: 013A & IMPS A TRACT OF LAND CREATED BY BLE 04-09 RECPT #122305 & CORRECTED BY BLE 04-09A RECPT #124137 FORMERLY KNOWN AS BLK 2 LOT 13 & EAST 1/2 OF LOT 18. 6. Cabaniss was the first owner of the Home. 7. The Home is located in the mountains of Gilpin County, Colorado. 8. The Home has a unique and spectacular view of the Continental Divide and Longs Peak. 9. Cabaniss designed the Home, and largely built and finished it with his own hands. 10. Cabaniss purchased the land on which the Home resides in November, 2003; built the home from July 2004 through January 2007; and completed its interior and first occupied the Home in January 2007. 11. On May 25, 2007, Cabainss signed a promissory note to Nationstar for the amount of $230,431.01 (the "Note"). 12. The Note was secured by a Deed of Trust on the Home. 13. Nationstar filed an action on January 17, 2008, to recover title to the Home by having the Gilpin County Public Trustee conduct a public sale of the Home (the "Foreclosure"). 14. On information and belief, Nationstar did not own the Note or hold the corresponding Deed of Trust when it filed the Foreclosure. 15. On information and belief, Nationstar sold the Note and had previously assigned the Note and/or the corresponding Deed of Trust at the time when it filed the Foreclosure and thereafter. 16. On information and belief, Nationstar acted only as the servicer of the Note, i.e. Nationstar did not own the Note, but contracted with the Note's owner to administer the Note, including to collect payments made on the Note. 17. From January 2008, when Nationstar filed the Foreclosure, through mid-February 2010, Nationstar consistently and repeatedly postponed the sale date in the Foreclosure action. 18. Cabaniss entered the Streamlined Modification Program Loan Workout Plan ("SMP") February 19, 2009. 19. Nationstar's agent, Vessia, told Cabaniss on February 27, 2009, that his SMP modification had been approved. 20. Cabaniss made one payment under the SMP. 21. Thereafter, Nationstar called Cabaniss and informed him that SMP had been cancelled, and Cabaniss would instead enter a Trial Period Plan under the Home Affordable Modification Program ("HAMP"). 22. Cabaniss entered HAMP in August 2009. 23. HAMP requires that applicants complete a three month trial period by making the payments that would be required under a proposed modified loan terms. If a HAMP participant makes these required trial-period payments, the participant's loan may be modified to reflect the trial-period's payment terms. 24. Cabaniss timely made his August and September payments under HAMP. 25. Cabaniss pre-paid his October HAMP payment with his September payment. 26. In September of 2009, Cabaniss called Nationstar to ensure that it had received his August, September, and October HAMP payments. 27. By timely making his August, September, and October payments to Nationstar, Cabaniss successfully completed the HAMP trial period. 28. Assuming that Cabaniss met other HAMP program requirements, Cabaniss' successful completion of the HAMP trial period entitled him to have his loan modified in accordance with the trial-period payment terms. 29. Nationstar confirmed to Cabainss that (a) it had received his August, September, and October HAMP payments; and (b) it was sending his plan to another Nationstar department to draft new loan documents for Cabaniss' new and modified HAMP loan. 30. Cabaniss' HAMP loan-modification application was denied on or about Septmber 28, 2009. 31. On or shortly after Cabaniss' HAMP application was denied, Nationstar knew that Cabaniss' HAMP application had been denied. 32. Nationstar did not notify Cabaniss that his HAMP application had been denied. 33. Nationstar was required to notify Cabaniss that his Hamp application had been denied. 34. Cabaniss did not receive new HAMP loan documents from Nationstar. 35. Cabaniss did not make further payments to Nationstar while he was waiting to receive his new HAMP loan documents. 36. Nationstar consistently told Cabaniss that his new, modified, HAMP loan documents were in progress. The communications between Cabaniss and Nationstar, include, but are not limited to the following communications: a. Cabaniss called Nationstar on December 10, 2009, and informed it that he had not yet received any new, modified, HAMP loan documents. Nationstar informed Cabaniss that it was "still working to prepare new loan documents, could take another month." b. Cabaniss called Nationstar again on January 26, 2010. He informed Nationstar that he still had not received the new, new, modified HAMP loan documents. Nationstar told Cabaniss that "everything is ok." c. At the time Nationstar made the statements in the immediately preceding paragraphs (a) and (b) to Cabaniss, Nationstar knew that these statements were false. 37. On or about four days after the January, 26, 2010, telephone conversation in which Nationstar told Cabaniss that "everything is OK," Nationstar set a sale date for the Foreclosure. 38. The Gilpin County Public Trustee held a Public Trustee's sale of the Home on February 25, 2010 (the "Foreclosure Sale"). 39. February 26, 2010, was the last date on which Nationstar could schedule the Foreclose Sale without having to file a new action to request a Public Trustee Sale of the Home. 40. At the time of the Foreclosure Sale, Cabaniss had no notice that Nationstar intended to continue with the Foreclosure. 41. Prior to the Foreclosure Sale, Nationstar provided no notice to Cabaniss that Nationstar had set the Foreclosure Sale, or that Nationstar otherwise intended to proceed with the Foreclosure. 42. Cabaniss learned of the Foreclosure Sale on March 3, 2010, when he discovered a notice that Phil Heter, a Denver-based repossession/eviction processor and REO broker, that Fannie Mae now owned the Home. 43. If Cabaniss had had notice of the Foreclosure Sale, he would have been able to exercise legal rights, filing a chapter 13 bankruptcy petition, which would have allowed Cabaniss to prevent the Foreclosure Sale and keep the Home by restructuring his debts and becoming current on the restructured Note over time. 44. After Cabaniss learned of the Foreclosure sale, he again called Nationstar. On March 9, 2010, Cabaniss spoke with Thomas Brown of Nationstar. Cabaniss asked Mr. Brown to have Nationstar rescind the Foreclosure Sale because Nationstar had (a) failed to provide Cabaniss with any notice that it was proceeding with the Foreclosure Sale and (b) had made multiple misrepresentations to Cabaniss regarding the status of his HAMP modification and of his Note to Nationstar. 45. Brown and Cabaniss went through Nationstar's records of the communications between Cabaniss and Nationstar. 46. Brown stated that Nationstar's records of its communications with Cabaniss comported with Cabaniss' own records of these communications, which are reflected in the preceding paragraphs of this Complaint. Brown also confirmed that Nationstar had not notified Cabaniss of the Foreclosure Sale or of that Cabaniss' HAMP application had been denied. 47. Despite his concurrence with the facts as Cabaniss presented them, Brown and Nationstar refused to rescind the Foreclosure Sale. More specifically: a. Cabaniss asked Brown, "What Happened?" b. Brown responded, "Something transpired." c. In response to further questions from Cabaniss, Brown would not reveal what transpired, refused to rescind the Foreclosure Sale, stated that he was going to terminate the telephone call, and then hung up. 48. On May 17th, Cabaniss held a conference call with Geraldo Hernandez of Nationstar and Jeff Plaine of Money Management (a HUD-certified loan counselor). 49. During this May 17th conference call, Hernandez again affirmed that: a. Nationstar's records of its communications comported with Cabaniss' own records of these communications, which are reflected in the preceding paragraphs of this Complaint; b. Nationstar did not notify Cabaniss that his HAMP loan-modification application had been denied. c. Nationstar did not notify Cabaniss of the Foreclosure Sale date or that Nationstar was proceeding with the Foreclosure Sale. 50. On May 20, 2010, Cabaniss spoke via telephone with Chelsea Giles of Nationstar Mortgage's legal compliance department in Dallas, TX. He asked why Nationstar proceeded with the Foreclosure Sale despite having informed Cabaniss that "everything is OK." a. Chelsea Giles responded that there had been a "miscommunication between [Nationstar's] Loss Mitigation and HAMP department[s]." b. Thereafter, Cabaniss asked Chelsea "Why am I being held accountable for miscommunication within Nationstar?" c. Chelsea Giles responded, "There is no explanation." First Claim for Relief Wrongful Foreclosure 51. Cabaniss repeats and realleges all preceding paragraphs. 52. Nationstar's Foreclosure Sale was wrongful. 53. Cabaniss has been damaged by the wrongful Foreclosure Sale. 54. As a result of the wrongful nature of the Foreclosure Sale, the Foreclosure sale should be rescinded. Second Claim for Relief Breach of Contract (covenant of good faith and fair dealing) 55. Cabaniss repeats and realleges all preceding paragraphs. 56. As part of the Note, Nationstar had an obligation to deal fairly and in good faith with Cabaniss in its efforts to enforce the Note. 57. Nationstar did not deal fairly and in good faith with Cabaniss in its efforts to enforce the Note. 58. Cabaniss has been damaged by Nationstar's lack of fairness and good faith in an amount to be determined at trial. Third Claim for Relief Fraudulent Non-disclosure 59. Cabaniss repeats and realleges all preceding paragraphs. 60. Nationstar represented to Cabaniss that (a) his HAMP loan application was in process; (b) he would receive new loan documents from Nationstar that complied with the term of the HAMP trial period that Cabaniss had successfully completed; and (c) Cabaniss' loan from Nationstar and the processing of his HAMP application was "OK." 61. Nationstar's misrepresentations detailed in paragraph 60 above are false. 62. At the time that Nationstar made the representations details in paragraph 60 above, Nationstar knew or should have known that these representations were false. 63. Nationstar made the representations detailed in paragraph 60 above with intent that Cabaniss rely on these representations. 64. Cabaniss relied on Nationstar's misrepresentations to his detriment. 65. Cabaniss has been damaged by Nationstar's misrepresentations and his detrimental reliance on these misrepresentations in an amount to be determined at trial. Fourth Claim for Relief Fraudulent Non-disclosure 66. Cabaniss repeats and realleges all preceding paragraphs. 67. Nationstar had a duty to disclose to Cabaniss all material facts that were relevant to the Foreclosure Sale before the Foreclosure Sale proceeded, including, but not limited to, the fact that the Foreclosure Sale was proceeding and that Cabaniss' HAMP loan-modification application had been denied. 68. Nationstar failed to disclose the material facts detailed in paragraph 67 above to Cabaniss. 69. Nationstar's failure to disclose the material facts detailed in paragraph 67 above to Cabaniss was willful and intentional. 70. Cabaniss has been damaged by Nationstar's willful and intention non-disclosures in an amount to be determined at trial. Jury Demand Cabaniss demands a trial by jury. FOR THESE REASONS, the Court should vacate the Foreclosure Sale, restore title to the Home to Cabaniss as title existed prior to the Foreclosure Sale, award Cabaniss economic and punitive damages, award Cabaniss all costs and attorney fees incurred in this action, and award Cabaniss all such further relief that the Court deems as is just, proper or appropriate.
by Ban KKiller From Santa Fe, NM on February 14, 2012
As you read the comments it is clear that this is a corrupt company with terrible customer "service". They can not validate a debt. They are bullies and thugs in their behavior. Suing them for violations of the Fair Debt Collection Practices Act. I thought B of A was bad but these clowns are almost as bad. All together now....SUE THEM!
by John S From Park Ridge, IL on February 02, 2012
Mortgage was sold from BOA to Nationstar on 09/30/11. This company does not service your mortgage; they are a debt collector. Issues: Lost my November 2011 payment from BOA Could not find my insurance claim File & Money from BOA. They are late sending out their monthly billing statements which causes major headaches. What a nightmare
by Anonymous From Brighton, MI on January 30, 2012
Difficult company to deal with... The auto pay doesn't work and I receive collection calls because of their error. I wish I could move this account, but I am stuck!
by S. DoBell From Bremerton, WA on January 26, 2012
If you ever have the slightest problem (such as an incorrect charge on your statement for a "property inspection") you learn right away that they WILL NOT resolve it for you, no matter how many times you call or write to them. The BBB helped me with them last year, and now I need their help again. Is Nationstar corrupt? Incompetent? Both?
by Anonymous From Wilmington, NC on January 07, 2012
Was mis-lead on payment plans and told there was not a sale date on my home. Then I got papers on the foreclosure by police at my door. Called the company and they were mixed up too. Long story short I called a lawyer!
by fleeced From Mesa, AZ on December 30, 2011
Happy reading, Nationstar is a mickey mouse outfit...anybody that makes you pay via Western Union....
by arthur buckley From Canton, NY on December 26, 2011
very care less attitude they don't seem to want to work with me to keep my home , i am at the end of my rope
by Mark Coble From Santa Fe, NM on December 23, 2011
Daniel H Mudd was just fired from Fortress Investment Group because he was indicted for FRAUD by the SEC! Fortress Investment Group owns Nationstar Mortgage, LLC a totally corrupt company as evidenced by their corporate owner! For those of you who seem to love this company why not ask them where is the original mortgage note? Who is the beneficial owner? Who is the holder in due course? You will BE LIED TO, MISLED AND EVEN QUESTIONED WHY YOU NEED TO KNOW!
by Nina Grasso From Woodstock, GA on December 17, 2011
Have been trying to close with Nationstar on a HUD house for 2 months. Have never dealt with such unprofessional people in my life! After reading all these comments and going through what I have I am glad it doesn't look like we will close. I will be contacting FHA HUD and the BBB.
by Anonymous From Adrian, MI on December 13, 2011
They don't like to work with you, they also send you around in circles talking to different people and no one can tell you anything.
by Jim From Corning, CA on December 10, 2011
I hate dealing with nationstar, I have a repayment plan set up, it will get me caught up in three months, I got a new job. They still call me 50 times a day and if when I answer it is a recording with a phone number to call, I am usually driving and can't right it down so I call the number that just called back and it does not work. I have set up a plan to get caught up quit calling me. It makes me feel like not paying so they are stuck with the piece of stuff house. But the government would probably bail them out. freak NATIONSTAR
by Anonymous From New Orleans, LA on December 09, 2011
by Always On-time in Wolcott CT From Wolcott, CT on December 08, 2011
Wow...these comments are all too familiar. First Horizon was wonderful. Then they "sold" me to Nation Star. Rude, illiterate representatives. Daily harassing calls looking for my payment BEFORE it is due!! My only hope is that they, too, sell my servicing.
by Santa Fean From Santa Fe, NM on November 17, 2011
Company will not and can not validate the debt they say I owe them. This company is in the "servicing" business only to foreclose and steal homes. Horrible company
by Melanie Davis From Sylmar, CA on November 15, 2011
I get a different answer every time I call with a question. They behave more like debt collectors than a mortgage servicer. It's like they see themselves as the mortgage graveyard.
by Concerned From Fairfax, VA on November 14, 2011
They harass people who pay their bills! I have a right to pay within the Grace Period given and have had to do so on few occasions depending on when I receive my paycheck. They call my house daily and harass me about my payment even when I am still within the Grace Period and tell them I will be sending my payment before the Grace Period is up. I didn't ask for First Horizon to sell my loan to Nationstar to begin with! I have read numerous complaints about them! The last rep I talked to got very nasty with me when I asked her to stop calling my home. Will file a complaint with the FCC if they don't stop.
by Keith Cabaniss From Black Hawk, CO on November 12, 2011
VERIFIED COMPLAINT FOR WRONGFUL FORECLOSURE AND JURY DEMAND Introduction: This complaint alleges inter alia that Nationstar Mortgage wrongfully foreclosed on real property commonly known as 81 Greystone Trial, Black Hawk, Colorado, 80422. Specifically, Nationstar repeatedly and falsely told Plaintiff that his loan modification was either in-process or had been approved, failed to inform plaintiff that his loan-modification application had been denied, and that this failure prevents plaintiff from exercising legal rights, including but not limited to, Chapter 13 bankruptcy, that would have allowed him to retain title to his home, which he largely built with his own hands. Plaintiff, Keith Cabaniss, pro se, for his complaint against Nationstar Mortgage, swears and affirms that: 1. Defendant, Nationstar Mortgage, is a national mortgage lender that has transacted business in the state of Colorado. 2. Plaintiff, Keith Cabaniss, is an individual who resides in, and previously owned and occupied real property located in Gilpin County, Colorado. 3. The real property that Cabaniss previously owned has a common street address of 81 Greystone Trail, Black Hawk, Colorado, 80422 (the "Home"). 4. The Home is known as parcel no. 1711-031-01-213, in the public records of Gilpin County, Colorado. 5. The legal description of the Home is: S: 3 T: 2S R: 72W Subd: LA CHULA VISTA RANCH Block: 002 Lot: 013A & IMPS A TRACT OF LAND CREATED BY BLE 04-09 RECPT #122305 & CORRECTED BY BLE 04-09A RECPT #124137 FORMERLY KNOWN AS BLK 2 LOT 13 & EAST 1/2 OF LOT 18. 6. Cabaniss was the first owner of the Home. 7. The Home is located in the mountains of Gilpin County, Colorado. 8. The Home has a unique and spectacular view of the Continental Divide and Longs Peak. 9. Cabaniss designed the Home, and largely built and finished it with his own hands. 10. Cabaniss purchased the land on which the Home resides in November, 2003; built the home from July 2004 through January 2007; and completed its interior and first occupied the Home in January 2007. 11. On May 25, 2007, Cabainss signed a promissory note to Nationstar for the amount of $230,431.01 (the "Note"). 12. The Note was secured by a Deed of Trust on the Home. 13. Nationstar filed an action on January 17, 2008, to recover title to the Home by having the Gilpin County Public Trustee conduct a public sale of the Home (the "Foreclosure"). 14. On information and belief, Nationstar did not own the Note or hold the corresponding Deed of Trust when it filed the Foreclosure. 15. On information and belief, Nationstar sold the Note and had previously assigned the Note and/or the corresponding Deed of Trust at the time when it filed the Foreclosure and thereafter. 16. On information and belief, Nationstar acted only as the servicer of the Note, i.e. Nationstar did not own the Note, but contracted with the Note's owner to administer the Note, including to collect payments made on the Note. 17. From January 2008, when Nationstar filed the Foreclosure, through mid-February 2010, Nationstar consistently and repeatedly postponed the sale date in the Foreclosure action. 18. Cabaniss entered the Streamlined Modification Program Loan Workout Plan ("SMP") February 19, 2009. 19. Nationstar's agent, Vessia, told Cabaniss on February 27, 2009, that his SMP modification had been approved. 20. Cabaniss made one payment under the SMP. 21. Thereafter, Nationstar called Cabaniss and informed him that SMP had been cancelled, and Cabaniss would instead enter a Trial Period Plan under the Home Affordable Modification Program ("HAMP"). 22. Cabaniss entered HAMP in August 2009. 23. HAMP requires that applicants complete a three month trial period by making the payments that would be required under a proposed modified loan terms. If a HAMP participant makes these required trial-period payments, the participant's loan may be modified to reflect the trial-period's payment terms. 24. Cabaniss timely made his August and September payments under HAMP. 25. Cabaniss pre-paid his October HAMP payment with his September payment. 26. In September of 2009, Cabaniss called Nationstar to ensure that it had received his August, September, and October HAMP payments. 27. By timely making his August, September, and October payments to Nationstar, Cabaniss successfully completed the HAMP trial period. 28. Assuming that Cabaniss met other HAMP program requirements, Cabaniss' successful completion of the HAMP trial period entitled him to have his loan modified in accordance with the trial-period payment terms. 29. Nationstar confirmed to Cabainss that (a) it had received his August, September, and October HAMP payments; and (b) it was sending his plan to another Nationstar department to draft new loan documents for Cabaniss' new and modified HAMP loan. 30. Cabaniss' HAMP loan-modification application was denied on or about Septmber 28, 2009. 31. On or shortly after Cabaniss' HAMP application was denied, Nationstar knew that Cabaniss' HAMP application had been denied. 32. Nationstar did not notify Cabaniss that his HAMP application had been denied. 33. Nationstar was required to notify Cabaniss that his Hamp application had been denied. 34. Cabaniss did not receive new HAMP loan documents from Nationstar. 35. Cabaniss did not make further payments to Nationstar while he was waiting to receive his new HAMP loan documents. 36. Nationstar consistently told Cabaniss that his new, modified, HAMP loan documents were in progress. The communications between Cabaniss and Nationstar, include, but are not limited to the following communications: a. Cabaniss called Nationstar on December 10, 2009, and informed it that he had not yet received any new, modified, HAMP loan documents. Nationstar informed Cabaniss that it was "still working to prepare new loan documents, could take another month." b. Cabaniss called Nationstar again on January 26, 2010. He informed Nationstar that he still had not received the new, new, modified HAMP loan documents. Nationstar told Cabaniss that "everything is ok." c. At the time Nationstar made the statements in the immediately preceding paragraphs (a) and (b) to Cabaniss, Nationstar knew that these statements were false. 37. On or about four days after the January, 26, 2010, telephone conversation in which Nationstar told Cabaniss that "everything is OK," Nationstar set a sale date for the Foreclosure. 38. The Gilpin County Public Trustee held a Public Trustee's sale of the Home on February 25, 2010 (the "Foreclosure Sale"). 39. February 26, 2010, was the last date on which Nationstar could schedule the Foreclose Sale without having to file a new action to request a Public Trustee Sale of the Home. 40. At the time of the Foreclosure Sale, Cabaniss had no notice that Nationstar intended to continue with the Foreclosure. 41. Prior to the Foreclosure Sale, Nationstar provided no notice to Cabaniss that Nationstar had set the Foreclosure Sale, or that Nationstar otherwise intended to proceed with the Foreclosure. 42. Cabaniss learned of the Foreclosure Sale on March 3, 2010, when he discovered a notice that Phil Heter, a Denver-based repossession/eviction processor and REO broker, that Fannie Mae now owned the Home. 43. If Cabaniss had had notice of the Foreclosure Sale, he would have been able to exercise legal rights, filing a chapter 13 bankruptcy petition, which would have allowed Cabaniss to prevent the Foreclosure Sale and keep the Home by restructuring his debts and becoming current on the restructured Note over time. 44. After Cabaniss learned of the Foreclosure sale, he again called Nationstar. On March 9, 2010, Cabaniss spoke with Thomas Brown of Nationstar. Cabaniss asked Mr. Brown to have Nationstar rescind the Foreclosure Sale because Nationstar had (a) failed to provide Cabaniss with any notice that it was proceeding with the Foreclosure Sale and (b) had made multiple misrepresentations to Cabaniss regarding the status of his HAMP modification and of his Note to Nationstar. 45. Brown and Cabaniss went through Nationstar's records of the communications between Cabaniss and Nationstar. 46. Brown stated that Nationstar's records of its communications with Cabaniss comported with Cabaniss' own records of these communications, which are reflected in the preceding paragraphs of this Complaint. Brown also confirmed that Nationstar had not notified Cabaniss of the Foreclosure Sale or of that Cabaniss' HAMP application had been denied. 47. Despite his concurrence with the facts as Cabaniss presented them, Brown and Nationstar refused to rescind the Foreclosure Sale. More specifically: a. Cabaniss asked Brown, "What Happened?" b. Brown responded, "Something transpired." c. In response to further questions from Cabaniss, Brown would not reveal what transpired, refused to rescind the Foreclosure Sale, stated that he was going to terminate the telephone call, and then hung up. 48. On May 17th, Cabaniss held a conference call with Geraldo Hernandez of Nationstar and Jeff Plaine of Money Management (a HUD-certified loan counselor). 49. During this May 17th conference call, Hernandez again affirmed that: a. Nationstar's records of its communications comported with Cabaniss' own records of these communications, which are reflected in the preceding paragraphs of this Complaint; b. Nationstar did not notify Cabaniss that his HAMP loan-modification application had been denied. c. Nationstar did not notify Cabaniss of the Foreclosure Sale date or that Nationstar was proceeding with the Foreclosure Sale. 50. On May 20, 2010, Cabaniss spoke via telephone with Chelsea Giles of Nationstar Mortgage's legal compliance department in Dallas, TX. He asked why Nationstar proceeded with the Foreclosure Sale despite having informed Cabaniss that "everything is OK." a. Chelsea responded that there had been a "miscommunication between [Nationstar's] Loss Mitigation and HAMP department[s]." b. Thereafter, Cabaniss asked Chelsea "Why am I being held accountable for miscommunication within Nationstar?" c. Chelsea responded, "There is no explanation." First Claim for Relief Wrongful Foreclosure 51. Cabaniss repeats and realleges all preceding paragraphs. 52. Nationstar's Foreclosure Sale was wrongful. 53. Cabaniss has been damaged by the wrongful Foreclosure Sale. 54. As a result of the wrongful nature of the Foreclosure Sale, the Foreclosure sale should be rescinded. Second Claim for Relief Breach of Contract (covenant of good faith and fair dealing) 55. Cabaniss repeats and realleges all preceding paragraphs. 56. As part of the Note, Nationstar had an obligation to deal fairly and in good faith with Cabaniss in its efforts to enforce the Note. 57. Nationstar did not deal fairly and in good faith with Cabaniss in its efforts to enforce the Note. 58. Cabaniss has been damaged by Nationstar's lack of fairness and good faith in an amount to be determined at trial. Third Claim for Relief Fraudulent Non-disclosure 59. Cabaniss repeats and realleges all preceding paragraphs. 60. Nationstar represented to Cabaniss that (a) his HAMP loan application was in process; (b) he would receive new loan documents from Nationstar that complied with the term of the HAMP trial period that Cabaniss had successfully completed; and (c) Cabaniss' loan from Nationstar and the processing of his HAMP application was "OK." 61. Nationstar's misrepresentations detailed in paragraph 60 above are false. 62. At the time that Nationstar made the representations details in paragraph 60 above, Nationstar knew or should have known that these representations were false. 63. Nationstar made the representations detailed in paragraph 60 above with intent that Cabaniss rely on these representations. 64. Cabaniss relied on Nationstar's misrepresentations to his detriment. 65. Cabaniss has been damaged by Nationstar's misrepresentations and his detrimental reliance on these misrepresentations in an amount to be determined at trial. Fourth Claim for Relief Fraudulent Non-disclosure 66. Cabaniss repeats and realleges all preceding paragraphs. 67. Nationstar had a duty to disclose to Cabaniss all material facts that were relevant to the Foreclosure Sale before the Foreclosure Sale proceeded, including, but not limited to, the fact that the Foreclosure Sale was proceeding and that Cabaniss' HAMP loan-modification application had been denied. 68. Nationstar failed to disclose the material facts detailed in paragraph 67 above to Cabaniss. 69. Nationstar's failure to disclose the material facts detailed in paragraph 67 above to Cabaniss was willful and intentional. 70. Cabaniss has been damaged by Nationstar's willful and intention non-disclosures in an amount to be determined at trial. Jury Demand Cabaniss demands a trial by jury. FOR THESE REASONS, the Court should vacate the Foreclosure Sale, restore title to the Home to Cabaniss as title existed prior to the Foreclosure Sale, award Cabaniss economic and punitive damages, award Cabaniss all costs and attorney fees incurred in this action, and award Cabaniss all such further relief that the Court deems as is just, proper or appropriate.
by Anonymous From Rushville, IN on November 10, 2011
I need help and I turn you to see what you offer me get back on track.
by robert foley From Waxhaw, NC on November 07, 2011
by Anonymous From Grand Blanc, MI on October 27, 2011
I don't know if the company is inefficient or just crooked. They appear to have a pattern of placing escrow accounts on mortgages that previously did not have them and then when they are changing the terms of the original mortgage that they purchased, reporting you as delinquent to the credit reporting system. I have found them appalling to deal with. Nothing ever gets resolved. They should be investigated by the state of texas.
by Natalie Garcia From Lakeland, FL on October 24, 2011
by Anonymous From Meriden, CT on October 12, 2011
by james flakes From Fort Worth, TX on October 05, 2011
by Colleen From Roseville, MI on October 04, 2011
They suck. I didn't ask for Flagstar Bank to sell my mortgage to Nationstar. I don't want to do business with them but I'm stuck. They are complete idiots and don't' give a crap, they won't help you stay in your home, and the HAMP program is a complete joke. I filed a complaint with the Texas Attorney Generals office last year and got no where with them.
by Anonymous From Stafford, VA on September 21, 2011
THEY ARE NOT A SERVICER, THEY ARE A foreclosure. WHY TAKE PAYMENTS FROM YOU WHEN THEY CAN JUST GET YOUR HOUSE? YOU MUST REPORT THEM TO THE PLACE THAT LICENSES THEM WHICH IS The Texas Department of Savings and Mortgage Lending, http://www.sml.texas.gov/ RECORD AND DOCUMENT EVERY INTERACTION WITH THEM & FILE MULTIPLE COMPLAINTS. THE INSTANT THEY DO ANYTHING YOU DON'T LIKE REPORT IT TO TEXAS. UNLIKE MOST PEOPLE I HAVE PLENTY OF CASH SO I'M PREPARING TO GO AFTER THEM IN COURT INCLUDING THE TOP EXECS PERSONALLY. I SUED MY LAST TWO Servicers AND WON. THEY PAID MY LEGAL FEES TOO. IT'S FUN. EVERYONE START GATHERING YOUR EVIDENCE AND THEN JUST SUE THEM. THE LAWS ARE IN PLACE, JUST HAVE A JUDGE APPLY THEM.
by Chris From Chicago, IL on September 15, 2011
You notice how all the NICE comments are from people in TX ???? wow what a wacky coincidence..
by Chris From Chicago, IL on September 15, 2011
NEWS FLASH anonymous McKinney TX....I can read, I actually have a degree in finance and work in regulatory compliance. I DO MAKE my payments on time every month to NATIONSTAR, in fact I make large principal payments. In fact in seems to be Nationstar that seems to have trouble reading and understanding documents such as my mortgage note and deed... YOU seem to be an employee for them ehhh???
by annonymous From Springfield, IL on September 03, 2011
worst company ever lets buy the ceo lunch load up the buses go to his residence signs in hand put this clown on the news and hopefully on the stand of the us senate like that other guy from countrywide
by Anonymous From McKinney, TX on September 01, 2011
I have the answer to all of your solutions. IF you are due for a payment, you should probably make it? Why is it so hard for borrowers to wrap their heads around that concept? You signed a promissory note, they verified income, you can afford the property, so MAKE the payment. It is out of Nation Star's control if your escrow increases, go contact your local tax assessment collector and find out why it was increased. In regards to a loan mod, it is a COURTESY for Nation Star to modify you. It is not an obligation, no where in your mortgage note does it state, should a borrower fall behind YOU must help. The reason why it takes so long is bc YOU Don't KNOW HOW TO READ THE DOCUMENTS REQUIRED LIST. And think okay one packet sent I'm done! check up on it! and during transfers of bookings, they reason why it doesn't show up is because YOUR previous servicer wasn't reporting it to the US Treasury, its was never record. But its Nationstar fault right? I think these comments are from uneducated people who no zero about the mortgage industry or understand any of the concepts. And blah blah blah go get a lawyer, if you can afford a lawyer you can afford your payments so CAN it.
by Kari Alford From Hurricane, WV on August 30, 2011
by Anonymous From Plano, TX on August 29, 2011
They lie, they add fees I pay on time. They tell you you qualify for loan modification just so they can money from the government. They need to be investigated. They are thieves and liars like my dad used to say they are "BUMS"
by jose Espinoza From San Antonio, TX on August 20, 2011
by Christopher Bowman From Buffalo, NY on July 24, 2011
by Ooops Nationstar did it again! From Miami, FL on July 16, 2011
First off, let me start off saying that I was interested in purchasing a HUD home and the broker suggested Nationstar...I officially received the loan application today and I read through the sucker and found out that there are errors in my wages and not to mention the amount of money I have in the bank!! So since today is Saturday I will not be able to contact these folks, but since its starting on a bad foot I think I might just withdraw my offer because I don't want to deal with the BS..I work hard for my money and I'll be damned if a MF tries to play with me. I'm liable to fly my ass to Texas and whoop the CEO's ass! First thing Monday morning I will contact the broker and let them know my disgust and will contact Nationstar about their error because if I don't qualify I just don't and I will wait until my ass is qualified. I cant believe these folks tried to play me, but there messing with the RIGHT ONE!! I READ THROUGH ALL THE PAPER and it doesn't take a rocket scientist to figure out you were trying to pull a fast one!! "Sorry I had to get a little urban" Working in Marketing I always read the fine print and if I don't understand I take it to someone who does like a lawyer!! Good Day everyone lets see how this fiasco works out!
by Victoria Charles From Minneapolis, MN on July 12, 2011
I am suing them in court for fraud, breach of contract, HAMP violations and I am turning the in to the FBI, FTC, Attorney General of 2 states. I am sick of liars and thieves.
by Anonymous From Acton, ME on June 25, 2011
I was sold to Nation Star from Flag Star bank and all the terms stayed the same. Due to our growing family and other personal situations we moved with the NationStar house on the market. After six months with no interest in the property. I was told by the short sale department that I could lower the price and they would consider short sale after 90 days. So we lowered the price. I called when we needed to lower the price again. This time the short sale department told us there had to be 30 days between our previous payment and any offer received (not 30 days late, just a 30 day gap). We finally received an offer, jumped through hoops. The web site that Nation Star uses for short sales (Equator) can only be accessed by a real estate agent with an account. We finally got everything in and the negotiator told us that because we aren't 60 days behind in our mortgage payments the short sale offer would not be considered at all. No exceptions. He also said our reason for wanting to sell the other property (by choice as an alternative to being forced financial) we would not be approved. And if we were approved we would need cash at closing and a promissory note. So we are now stuck with a mortgage we can't afford anymore on a property we don't live at and the mortgage company is not cooperating. (Yes, I understand they are not "required" to approve the short sale, but up front we told them we would sign a promissory note to pay the deficiency). The negotiator also decided that "we can afford the mortgage". In addition: Service member's Civil Relief act puts a 6% cap on interest for debt acquired before being in active military service. What did Nation Star do? They lowered our principal payment the equivalent of lowering the interest rate - so instead of the $115+ savings a month coming off the interest they took it from the principal payment. I called and asked and was told that there were "federal subsidies" and they are not required to lower the interest rate. The supervisor refused to speak with me and I had to call a JAG officer to deal with them. They violated a federal law to maintain their profits. I have never had statement/billing issues other than the 6% issue. The run around from their short sale department was frustrating to say the least especially since we are now inevitably facing foreclosure. We tried to do everything the right way but without the cooperation from Nation Star we're sunk. So we're seeing an attorney. If you can possibly avoid doing business with Nation Star, AVOID THEM. Their customer service people are rude and they will refuse to work with you if you take a dislike to their attitude.
by Paula Snavely From Enola, PA on June 14, 2011
by Anonymous From League City, TX on June 10, 2011
by Anonymous From Canton, MI on June 06, 2011
by Anonymous From Sparks, NV on June 05, 2011
Citi Mortgage sold to these idiots right in the middle of a short sale. As you can guess, NationStar refused to accept or deny the offer for over 9 months. The buyer walked. Then, NationStar said they would not accept any other offers and was going to foreclose, no matter what. The foreclosure date came and went. My realtor called and asked what was going on and they said they would continue to accept offers. Less than 30 days after yet another offer was turned in, they set another foreclosure date, without giving any word of the second offer. Why isn't anyone investigating these morons?
by Anonymous From Baton Rouge, LA on May 20, 2011
Nation Star has our loan now..We were approved for a loan modification in July 2010...We made our payments through Money Gram which goes straight to Nation Star and we have never been late since the modification....Have proof paid my loan every month for a year and the just foreclosed on my home saying i am 19,000.00 dollars behind...Had someone willing to by the home to stop it from going in go foreclosure they refused to sell for pay off which is suppose to be 105,297.45 they want that plus the 19,000.00 that they are trying to say we owe....Myself,Wife and daughter all have moved out and the house will be going up for sheriff sell on 6-15-2011...Called nation star to try and get them to take the offer from the person willing to buy it....They refused but all of a sudden they found 5,000 dollars in a miss. account...I also told them I would file bankruptcy before they could get anymore of my hard earned money...I hope to find an attorney that will sue the pants off of this Mortgage company....they have put us through living HELL..
by woodson hardy From Glassboro, NJ on May 11, 2011
by Jeremy Thornton From Peoria, IL on May 05, 2011
They hung me out to dry!
by Anonymous From Kansas City, MO on May 03, 2011
when applying for the hamp program, they continue to say they need paperwork you have already sent, again, again, again, again, again and again. it's as though they want to string you along until you lose your home. shame on them.
by Anonymous From Hammond, LA on April 30, 2011
by James Andrews From Redlands, CA on April 25, 2011
by Anonymous From Piedmont, AL on April 19, 2011
They bought my loan from Homecomings financial( gmac)for a couple of thousand then started me out 3 payments behind. Then on top of it gmac was paid off. I don't think i need to pay them but if i don't they take my house.
by Anonymous From Eugene, OR on April 19, 2011
Nationstar has changed their story constantly. They've "lost" payments, "misplaced" documents, "forgotten" to call me back and kept my escrow account monies. They have sent me bills with three different amounts due on the same bill, and have intentionally in my view, pulled people from my account that were trying to help me. Today, the rep told me that the only way Nationstar makes money is by foreclosure. It is not in their best interest to approve a loan mod. So, you know what I did? I got a lawyer.
by Huynh From Fort Worth, TX on April 18, 2011
Ladies & Gentlemen, First of all, the people who are happy with Nationstar's services are rarely posted anything in this forum. I am writing this because I don't want people have wrong impression about some of Nationstar's employees at Lewisville, TX (I am sure, every company has good employees and some bad one, my experience with Nationstar is wonderful). I had excellent experience with them. They approved my loan in 15 days (of course, you have to do your parts...submit all the paperwork that they required) and we closed our new home within 25 days. At first when I read this forum 30 days ago, I was ready to cancel my application at Nationstar and ready to come back to Bank of America (now, I am so glad that I did not cancel it). I talked to one of the manager (Stephen Jackson) and he assured that if I do my parts, his employees will approve it within 15 days. So, I decided to stay with them. Now, I am so glad that I stayed with Nationstar because Nationstar did keep their promises. They did an excellent job, everything went so smoothly. The mortgage person, Eric Munn (972 316 8315) was so great and helpful to us. The loan processor, Jaime Conner was so detail and so professional. I would highly recommended to anyone to use their services. The only thing that was correct in this forum is Nationstar's loan processor rarely pick up the phone. However, if you leave a detail message in their voice mail they will take care of you according to their task priority. Loan processor have to work on many loan cases at the same time, so they rarely pick up the phone is very reasonable. I think, to be an effective loan processor, they have to work on their priority list (due date etc.) that their boss gave it to them. So, to complain about not pick up the phone is really no issue
by Adell Bradley From Crosby, TX on April 15, 2011
I sent two payments at once $3542.00 dollars in February 2010 and only one payment was applied to my loan they gave excuses of what happen and all were lies and a 865.00 reversal into my checking account which never came I sent bank statements, what ever they needed and today no money back and now I have a foreclosure letter in front of me. The company should not be allowed to sell or mortgage any more in the USA I may lose my home and I owe them nothing where is the people rights. I found out that you had to be living in the property in order to acquire a loan and they forged my documents cause I was not LIVING IN THE HOME they FORCE me TO LIE TO GET THE LOAN SO THEY CAN STEAL my home later, I bet most of us receiving foreclosure letters has large equity in the properties.
by Anonymous From Monroe, LA on April 06, 2011
I have my mortgage with Nation Star Mortgage. I do not live at the property, but have been doing repairs and remodeling to it slowly in order to rent it in the near future. I have gotten a couple of months behind, but have been in this place before and have worked with them always to sort out payment plans in the past. I last spoke to someone with the company around the end of February. Now, out of nowhere, Nation Star paid a company to go and check on the house. They say they were only to take pictures. However, the individuals who went to the house must have been Judge Dread, as he deemed it as the judge and jury to be vacant and abandoned. They proceeded to break in the house, change a lock on the door and pour antifreeze down all the water pipes as well as shutting off the water supply. This is a winterization process, however, this was done the first week of April and I live in Louisiana. So, it’s kind of late to winterize a house. Nether Nation Star or the other company sees what was done as a problem. This is crazy and I really want to know my rights in this matter. I am rather un-nerved.
by Kristi Swenson From Port Clinton, OH on March 30, 2011
by Anonymous From West Salem, OH on March 24, 2011
double billed for 4 months have raised escrow high as possible, payments went up $100/ month
by Pat From Coldspring, TX on March 23, 2011
Our Loan was sold to Nationstar in December of 2010. We were in the process of refinancing at the time. We contacted them and advised of the refinance. We closed on December 15 and paid our taxes and insurance at close - They paid the taxes as well on the day of closing. It is now March 23 and we still have not had our tax money returned. I call every week and every week there is a different story of why they haven't mailed my check. They are by far the worst mortgage company I have ever had to deal with. They always seem to final a reason to delay the return of our escrow and hang on to our money another month. I feel like they are the biggest rip off artists out there. Beware of their practices as they have no morals at all.
by mayra ramos From Miami Beach, FL on March 23, 2011
first when you call you are put on hold 4 ever, then you get transferred around a million times & when you think you have a live person somehow "accidentally" you get hung up on, & the problem only tends to get worse of course because i'm a very busy person & have other things going on so i forget about this
by ava From Spanaway, WA on March 18, 2011
by joyce clary From North Little Rock, AR on March 10, 2011
I submitted the paperwork they asked and was never able to speak with my case manager. Then i get a foreclosure notice.
by Amanda Bancroft From Midland, MI on February 28, 2011
by Chris From Chicago, IL on February 28, 2011
People... Wake up!!! These accounting "errors" are not mistakes. This is fraud plain and simple. I too have been a victim of Nation star taking my payments each month but not crediting the full amount and charging late fees when I am not late.. Time to hire and attorney folks! Meanwhile The CEO Mr Barone sits around on his cigarette boat on Lake lewis at of our expense...
by Erin f. From Germantown, MD on February 23, 2011
SunTrust sold the mortgage to Nationstar, i never got notification about this transfer. My case is very complicated. I already lost one property and I have struggled with Nationstar for the following reasons: First- I had no idea that my interest was not fixed. yes I did not know because I trusted the loan officer and he told me it was fixed. so about 3 months ago before my loan got transferred to Nationstar, i got a letter stating that my new interest rate was 3.0 and new payment about $700 plus escrow and interest. However my mortgage payment went up from $1,143.00 to $1,442.00 or very close to that amount. I did not understand at all. In December or January I got another letter this time from Nationstar stating that my new mortgage payment was going to be $1,151.00 starting February 2011. I called the beginning of February and they said that my new payment was going to be $1,251.00. In the last 6 months they have given me 3 different amounts. Based on what? what is the law. Yes I had to applied for bankruptcy due to the other property that was my primary residence at that time. My parents were in this second property they are 64 years old with a sister that is mentally challenge. I am so frustrated it, Nationstar refused to talk to me due to the bankruptcy but they accept my payments. sorry for any spelling errors by i was typing really fast.
by Anonymous From Sun City, CA on February 05, 2011
Highway robbery, The President should stop them soon
by Anonymous From Phoenix, AZ on February 01, 2011
My loan was sold to this company. I don't have any special circumstances, no modification, Deed in Lieu, or short sale, just a simple, strait-forward, have always paid my mortgage on time, every time. Still continued to make payments even though I never received a Welcome letter, which is required by law within 15 days of loan sale. Received a Notice of Default even though I have never been late and have had several conversations with reps who insist that they are aware of the problems with the loan transfer but refuse to help. They also refuse to give out their names, which leads me to believe that there are some seriously shady dealings going on. I can easily prove I'm not in default, but with their lack of customer service, I can see this as being a nightmare that I will have to spend countless hours dealing with for months to come.
by Worthless Star Mortgage From Jacksonville, FL on January 18, 2011
Where to begin? I believe they must be entering each payment manually, and by doing that are making a huge number of mistakes. I always add more to escrow, a kind of Christmas savings, but of course since my mortgage was handed over to Nation Star Mortgage my Escrow is not due until January, what a way to ruin my financial planning. I am also many months AHEAD on my mortgage, and want to stay that way, but each month, when I send my payment in, the payment is applied to principal. I have to call each month to have it corrected. Each year at tax time, I take my refund to gain several months ahead on my mortgage in the event my financial situation changes in the future, if I had to rely on NationStar, I would be behind. The people when called are "nice" in other words, they are not rude, but they are probably some of the most unorganized batch of people I have ever seen, their issues become my problems and I am tired of it! I am giving them one more month. My plan is to take every shred of documentation, every note taken from every call, and every check scan and put it together in a portfolio of problems relating to their inability to take care of me. I am going to send copies of this to the State Attorney, Fannie Mae (Since they own my loan and Nation Star Mortgage "services it"), The Better Business Bureau and an attorney. I really do not want to jump through all of those hoops, but I do think it has become necessary to deal with this now before I get a knock at my door by some claiming I never made my payments on time. I am more fortunate than most in that I have been multiple months ahead on my mortgage, but that does not mean that their inability to service my loan will not cause me problems later. Get it together people! If you are having people with less than a high school diploma add figures to a database, AUTOMATE IT! You may save yourself hundreds of millions of dollars in future law suits and give the rest of us a break! If my complaints which are sent to everyone in the mortgage and legal industry are too slow, I will go to the media, and will show every scrap of paper I sent, and maybe after they are embarrassed they will finally act. They really do not care too much about legal issues, but put them on the news, take away that percentage of servicing fees they get from Fannie Mae, when they could have fixed the problem being thrown on the world wide news... They will either go out of business or do what they should be doing now. I really do not send posts out, EVER but in this case, I am so sick of them, that I am really being driven to reporting them for even the smallest errors. They take money for a reason, if we acted like them in the real world, we would get fired!
by AR From Valley Stream, NY on January 11, 2011
Nationstar is just a bad company yet other reputable mortgage companies continue to do business with them???
by Anonymous From Chicago, IL on December 16, 2010
They are not bad the only problem is that they don't know what they are doing...
by kathleen From Northfield, NJ on December 16, 2010
my mortgage was sold to this company. They have every excuse under the sun to NOT correct my payments. My escrow account is wrong. Money is being applied to principle and not escrow. So far not been corrected and can't speak to supervisor or manager. The worst customer service ever. Still trying to resolve this issue.
by rick babcock From Northport, MI on December 14, 2010
trying to refinance with local bank and they won't give a payoff to them,THEY SUCK
by mari pettit From Newport, AR on December 06, 2010
by patricia Thames From Sonoma, CA on December 04, 2010
Yes, I too, another victim of Nationstar. They just got my loan from Suntrust, ( who aren't any better by the way) How convenient that Suntrust transferred my loan to Nationstar just days before my auction. I have been trying to get a mod for 2 years now and nothing but the run around. NACA is just as bad as the banks. You never talk to the same person twice and the government gave them 16M dollars and I have not met one person that NACA has gotten a modification for. Is our government that stupid?? I am totally jaded, and ready to just roll over- they can have the damn house- I will surrender my dogs so me and my kid have a place to live. We will survive, and as someone else said on this forum, Karma is a bummer and I don't know how they sleep at night. I can't wait until the blood bath begins.
by Anonymous From Black Hawk, CO on December 03, 2010
You blame Nationstar for what again? Misrepresentation. Fraud. (as they hide behind the statute of frauds) Breach of Contract. Fraudulent Inducement.
by Anonymous From Westminster, MD on November 29, 2010
1. Contact your state's Attorney General for help and to see if a class action suit has been filed. 2. Contact the Dallas, TX Better Business Bureau and file a complaint. 3. They've already screwed up your credit; tell them you're filing bankruptcy. Then do it!!! It puts the ball in your court. 4. They can't call you once you file for bankruptcy. If you still want to keep your house, YOU can control the conversation. Just tell your bankruptcy attorney to give permission for them to talk to you. If they start to jerk you around, YOU control the dialogue. Simply tell them you're in bankruptcy and you can end it all at any time. 5. DOCUMENT EVERYTHING. You can send letters without using Certified Mail - but always send it in such a way that you can get a receipt showing they got your letter; ask your Post Office how to do this because it's much cheaper. 6. If all else fails, leave the house in the bankruptcy, STAY in it as long as you can, and then walk away. BUT DO NOT WALK AWAY BEFORE THE NEW DEED IS SIGNED! You are still responsible as long as the house is in your name. 7. Keep in touch with your local agencies (Sheriff, counseling services, etc.) but don't fall for the scam artists. 8. Check out everyone you talk to and don't pay anyone a dime without having an attorney look everything over. 9. If you can't afford an attorney, to to Legal Aid. 10. Do not blame yourself. The economy is what it is. People who never dreamed they would face financial difficulties are losing their homes and their credit ratings, through no fault of their own. The banks are to blame. And don't fret - you WILL be able to buy another home within a couple of years - seriously. A bankruptcy looks way better on your credit report than a foreclosure. Let the system work for you for a change. And then get on with your life. It's just a house! Good luck.
by Jeanine Stein From Eugene, OR on November 26, 2010
BEWARE of Nationstar Mortgage's GOVERNMENT Home Affordable Modification Loans. Its a way for them to ripe off and take advantage of home owners who are already having problems. They said we were per-approved for their loan affordable modification after us sending them our income information and a hardship letter. We agreed to their 3 month trial period with their lower payments they gave us which sounded great but it ended up lasting a full year before they gave us a modification on our loan. In the end we were behind over $20,000 in payments to them, owed them over $5,000 in attorney fees, Doc fees and other fees they tacked on to our loan in the end, too. The payments we made for the year did not go on our payments on our loan but they were held in a account by them. Our monthly payments now are only about $200 less then it was before the loan modification. We had already made 6 years in payments before our modification on a 30 year loan---now we owe for another 30 years. (6 years in payments we made were gone) all because they waited so long to compleat the Loan Modification. In fact we owe more then we paid for the property 6 years prior. The thing that upset us the most, Nationstar had us sign doc's 5 different times in that year and each time would write and tell us they made a mistake and the paper work had to be redone. Each time they sent new docs for us to sign the money we owed then changed and went higher and higher because we kept getting more behind in payments. Each time their attorney drew up nrw sets of papers we owed on them too. In that year I called them so many times I lost count and was never able to speak to the same person twice-- it was a nightmare we never wish on any one. In the middle of this Modification we were even sent a move out date and foreclosure sale date by them. We never knew from one month to the next if we would be in the streets with no where to go or not with our family. Nationstar agents lied to us so many times. Why was there no government agency checking on Lenders doing these government Home Affordable Modifications? Why was there no place set up for people to call to complain when things like this happens.
by Timothy Kieras From Carteret, NJ on November 22, 2010
so far they seem good but they just took over my loan recently so time will tell better
by A Carlson From La Crosse, WI on November 03, 2010
They do not work with you at all and right away they get their lawyers involved and start Foreclosure proceedings so they can add some more money to your bill. If I am struggling to make my monthly payments how in the hell would I be able to make two payments a month? Nationstar Sucks!
by Mary From Sarasota, FL on October 26, 2010
I refinanced with Nationstar in 2006. What they quoted me would be the payment, and what the actual payment was is totally ridiculous.(More than what my income was).At first they said I didn't qualify because my income wasn't enough. Then they asked me if I had someone who could co-sign for me: A son, daughter or other relative. I told them no. They asked questions about who is in the household with me. I told them my daughter. They wanted me to ask my daughter if she would co-sign for me, she was very reluctant, but finally said she would do it just to help me out. Well, what happened after that is unbelievable!!!! They contacted her employer to see if they could write a phoney check for her income in order to push the loan through. Before I knew it, they added on my daughter's car note to the loan without even letting me know. At the closing both my daughter and I signed the closing papers. A Notary came to our home with a stack of papers. We went ahead and signed all the papers. Then I found out what the quoted to me as the mortgage payment was not that at all, but almost twice the amount. I found out later that the mortgage was in my daughter's name only. When I tried to refinance they turned me down. I went to another mortgage company to try and get refinanced, and was told that the mortgage was in my daughter's name only and that I was an non-contributing spouse. WHAT A NIGHTMARE!!!!! Now the mortgage is in foreclosure. But from all of this I have concluded that they set me up to fail. THEY ARE CROOKS!!!!!!
by Anonymous From Pennsville, NJ on October 13, 2010
by Barry Jones From Fort Worth, TX on September 25, 2010
by Anonymous From Rancho Cordova, CA on August 25, 2010
So glad to not be alone, yet I feel for others like us, having to work, deal with these people. This first complaint is like many others. Bought our home in March of 1999, we as lot of other Americans do, we refinanced. After a few more years we refinanced again, and the last time was approximately 4 years ago, right before this economy took a crap. Our loan is through Fannie Mae, yet the servicer at that time was Flagstar. We had ok dealings with Flagstar, which we had to. Like a lot of us, we had to file for the Hardship Program. We got accepted. Our monthly mortgage was before the hardship was $2,048.30 (OUCH) We had sent in all of our letters, our check stubs, all that was needed. We got accepted, for this hardship. We had spoke to a lady by the name of Patricia L. very friendly and really wanted to work with us. She got our payment down to $683.00 per month for three months, then we had to do this all over again yet we had gotten approved for another modification with Flagstar, basically another trial modification. We then filled out the paperwork and sent in all required papers to Flagstar for the HAMP program. Ok, NOW, on the sixth payment, third payment of the second modification, Flagstar SOLD our loan to what we call "THE NIGHTMARE from HELL mortgage Company" "NATIONSTAR" its time to pay our third installment of our second time around modification, and we receive a letter two days before its due saying they ""SOLD"" our loan to Nationstar... Having nothing but this paper saying we sold your loan to this Company.. NO account number, NO address, NOT even a phone number. We look them up on the internet, find this Nationstar, and they have NO information on us and NO information to give to us. We call Flagstar, they tell us; we have sold your loan, and you no longer have the account with us, and to contact Nationstar to find out where to send payment... (OOPS) payment is now late and we are now in default... Finally, after a few months, YES a FEW Months, we finally know where to send the money to, but its not the $683.00 its the full amount along with the months, we are now behind... At this time, the ECONOMY, is really in the crapper, and I'm not working, my husbands business has slowed down to a minimum and we are barely making ends meet. We cut back on everything, food, lights, clothes, gas, electricity, ETC. We're living sometimes off the means of our friends and family. (Thank you to Dave and Karen Wiley, Mr. Steven Hallsted and the others we were able to pay back) At this point, I've given up, thrown my arms up and said F*** it all... So my poor husband now is in charge of everything, bills, dealing with Nationstar, working and trying to provide for his family... One day I over heard him talking to Nationstar (Chad) OMG-ness this boy/man/rude person on the other end couldn't be from our mortgage company. Well, it was. He was yelling and cursing at my husband putting him on speaker, then cracking jokes, like Are you on drugs Mr. B. finally after Chad hung up on my husband, that is when I decided I would take over the mortgage company. Not to say I was going to find someone nicer, or I would even be nicer, yet I needed to give my husband a break from the insanity of Nationstar. On July 1st of this year, I took over. I have recordings of all I have spoke to, I have recordings of them after they ask me all the Pertinent Information, I ask for their name, they hang up on me. I have all the Dates, times, and how long these conversations or lack of conversations lasted. Either I've recorded them or I've written it down, down to the seconds on the phone with them... Its now August 24, 2010 and now our dealing are with a lady/girl named Chizo ( Chizbo )~ LOSS MITIGATION REP~ . Some of their names I felt as though I was going into a cartoon. One I talked to was named: Pinkie, ok whatever... Three days ago she wanted us to send her $2, 048.30 and keep the money they had gotten from Flagstar $1, 376.70 No Modification, Chizo and I had gotten into a bit of a tado and I said I was going to call back. I called back around 2pm central, so about 5 minutes into a conversation I was put on hold by Justin, and Chizo got on the line. This was not looking good. she proceeded to tell me to hang up and call back, as she wasn't going to discuss my file due to she didn't have it on the screen. my replay " this is me calling back, I didn't ask to speak to you, just put me on hold and I will wait. Brian the Manager of these reps. supposedly got on and looked at my file and said our HAMP had been denied. REALLY??? and what time did this happen, I asked, Brian replied, at 2:17pm Central. The next thing out of my mouth was, Um what a conundrum I just got put on hold with Chizo at 2:14pm and mow my HAMP had been denied? Chizo, whatever she did, she did wonders, he replied... Yes, she sure did, my response to him... So now, our home is going up for auction on the 16th of September, 2010 at 9:30am Chizo called today and told my husband we had to pay by the 26th of August $4, 098.60 and we have NO idea if we will get qualified, if not we just gambled our money away... These people here at this Company, have lied to us. 1st lie made by Chad: We never received any type of paperwork, yet we have the fax sheet that says he received it all 31 pages 2nd lie made by Chad: telling us to send him $683.00 for what, we're still unsure. maybe he wanted us to pay his back child support, naw, now we know. 3rd lie made by Chizo: I really want to work with you to safe your home 4th lie made by Chizo: we need a contractual payment of $2, 048.30 by the 26th of August, (which) this lie runs into the lie that was today. 5th lie made by Chizo: We need $4, 098.60 by the 26th of August, 2010 So my friends, this has been OUR story dealing with ==============NATIONSTAR MORTGAGE=========== THE LONG AND SHORT OF IT, THEY DON'T WANT TO WORK WITH YOU. They will take your money and the Free Government money and DENY, DENY and DENY!! Just waiting for housing prices to go up. we are the tenants, and caretakers of our homes, yet their not paying us to take care of them... Did you know this: The HAMP program has only qualified 31% of the people. The Government set aside 50 billion dollars, yet has only used 1.5 billion in a year and a half For one, the banks don't want to do the paperwork, they take the money and collect interest on it, you know the FREE money the government has given them Second: People are paying off their mortgages that aren't worth the value of their home. Ex: they are depleting their 401k's (if they have one), borrowing money (if someone has the money to loan them.) Americans need to take a stand, call your congressman, write them letters, do whatever it takes to make them listen. Don't make any deals unless you know exactly what your getting. Take that last Stand, don't do upgrades to your home, thinking your going to get approved, cause the LOOONGG and short, the chance of you being that 31% who get approved, is slim to none. Good luck!! AS FOR NATIONSTAR, YOU CAN TAKE OUR HOME, AND MAKE IT YOURS... WE SURVIVED WITHOUT YOU FOR YEARS, AND WE WILL SURVIVE WITHOUT YOU AGAIN. Karma, is a Bit** so to all those folks that we spoke to at Nationstar, remember us in your dreams, because when its your time, you will be judged by the one and ONLY!!! You know us! God Bless you and your family, may you reap in the sorrow you have caused so many!!
by janet From Loretto, KY on August 22, 2010
I too, have nothing good to say of my experiences with Nnationstar Mtg., and I see I am not alone. I tried as soon as I was unemployed to get into the HAMP program. The first time, they said I would have to be unemployed. Second time, they'd send me a packet. Third time, I had to be employed. Fourth time, they would send me a packet. Into my next year of unemployment, I went online and got the form, filled it out and sent all the necessary paperwork. The next day I received my first packet and just done a repeat of all forms and paperwork info and send it out the next day. To make a long story short...I have now been unemployed for two years. I have gotten nothing but run around, supposedly lost paperwork, outdated paperwork because they have taken so long...as to now I don't have enough unemployment insurance that I am now told I will be required to have for the following 9 months. Funny thing, after reading all these horror stories, I think I'm pretty lucky that I didn't get a modification from Nationstar. For now, I continue to make the high monthly payment with my sons help and continue to be caught up on payments...until Nationstar comes up with some other idea to screw me out of my home. If we were all involved in a huge accident, attorneys would be coming out of the woodwork. Where are they now to help us? With so many of us that have been screwed royally by a deceptive company, it should be a win for us. And where is 60 minutes when you have a good story? Anyone know a good class action lawyer or a good reporter?
by george harrington From Wilmington, NC on August 21, 2010
they have 3 times set a foreclosure hearing an only showed up once. wife is on drugs to stop worrying
by Anonymous From Ypsilanti, MI on August 17, 2010
So far I have not ran into any problems but after reading other customers comments I am afraid to complete my refinance with them.
by Anonymous From Memphis, TN on August 02, 2010
We were sold into Nationstar by another mortgage company. They processed our payments wrong (we were never late and always paid more than the due amount) Now we cannot speak to anyone that can help with our account when we call. They say we are 3 months past due and have started foreclosure proceedings. Although they do acknowledge receipt of of our payments. (They have them applied to a wrong account) They will not fix the problem. We have had a hire an attorney to now sort out the issues. They have our money, on time (more than needed) and will not process our payments correctly so that they can foreclose on us. FRAUD
by Anonymous From Cape Coral, FL on August 01, 2010
NATION STAR SUCKS
by Jeff Machitar From Canton, GA on July 28, 2010
by Paul Opotzner From Woodbridge, CT on July 26, 2010
They lied to me.
by CYNTHIA HALBLEIB From Hummelstown, PA on July 25, 2010
by COX From Rockwall, TX on July 20, 2010
Its funny how anytime there is a bad experience, those are the only ones that are heard. Do you really think ya'll are the only ones that have had experience with this company? The positive experience with this company are hardly written down. The positives are never written down due to the fact people read their loan terms before signing. Quit the Bitching and live up to the responsibility.
by Steve Lynn From Brighton, TN on July 14, 2010
Still trying to get my insurance check endorsed for flood repairs from Nation Star Loss Draft Dept. All my paperwork is in order but nothing but excuses from them. Looks like I will need an attorney.
by Dave From Bunker Hill, WV on July 13, 2010
I was sold into Nationstar by Flagstar--not here by choice. I have paid all monthly payments on time. Nationstar has yet to pay any county taxes despite the thousands of dollars sitting in my escrow account. The county is threatening to sell my house for the taxes owed on it. Nationstar just tells me each time I call, "we are looking into it." They have been looking into it for over a year now and they still have not paid anything on my taxes. Nationstar is the worst mortgage company I have ever dealt with. I am very upset that you can't make an online payment without a fee. They told me this was because they were a mortgage company not a bank. Well, Nationstar, news flash, my cellular phone company is not a bank, my cable company is not a bank and my water company is not a bank, yet all of those accept payments online for free. Nationstar sucks to the max.
by jacinta brown From Reidsville, NC on July 13, 2010
nation star has really worked with me but i have had some very difficult times in the last 6 months really need to stay in my home my mom co signed and no i have missed up her credit me loosing my home would kill her she is in bad health now and could not take me loosing my home please help me
by MBK From Santa Ana, CA on June 29, 2010
I have never been so humiliated and upset with a company. I have been in my home for 12 years. Never missed a payment, always paid more towards principal I was at EMC, and transferred around more than i can remember, never had a problem getting my account properly corrected if anything went wrong, until now. This is my first transfer where no one seems to know anything about unfair business practices. I was transferred last month to Nationstar from EMC, first they did not reflect my modification lower interest rate I did with EMC, said they did not have any paperwork. I called EMC, who said they sent it with the transfer. First problem, Nationstar lied to me. I emailed them my modification paperwork. Then they said I needed to make a payment first. I did, they got it and cashed it, but never applied it. I emailed them the cancelled check. They changed my account. Thought "way is everyone having problems with them, they did what I asked them." Well, i finally got online to my account, 30 days after the loan was transferred, and found out they applied my payment 10 days late, which they think i was stupid and did not know that that added more interest because interest is accrued daily. Then I noticed they applied $2.00 from my principal payment to something called other charge. I called them up and spoke with the most arrogant individual saying first that the charge was for processing, I told him no I paid by check which has no processing fee, then he put me on hold, came back and he said it was a one time charge Nationstar charges for transfers, I told him no, I don't pay transfer fees for one company to buy out another's loan, and for him to credit it back, then he put me on hold again, and came back saying this was a charge EMC made to them at the time of transfer and they just are having me pay it, I said no, I have NEVER paid transfer fees in all my loan transfers, and asked him to have them put it back to my principal, and back to the day I actually paid and they cashed the payment-day days prior, he said the company would not do that and to deal with it. I was guessing the company was hard up and needed the money. I told him I wanted to speak with a supervisor, he said there were none on duty-why did he put me on hold? then I told him I wanted one to call me back, he said that this place i called was an inbound call center and they could not do that, or make outgoing calls. Can you image for this stupid $2.00, and a couple of bucks of interest I was starting to get angry. Now its has to do with the principle of it all and I wanted their help. I ended up hanging up on him and emailed the guy that helped me with the correcting of my lower interest rate problem. I am still waiting for an answer. But then I noticed the online account showed that the payment wasn't even reflected until 10 days after payment. This has been frustrating to say the least. Well, they don't know I work for real estate lawyers, and have talked to them. They said they would help me for free to correct this if Nationstar does not comply. I just had to vent this and tell everyone my story. But there is an even bigger problem that Nationstar refuses to know. I cannot refinance or sell my home because several years ago, i was duped into buying a business and taking almost all my equity out of this property, it was a lot, Unfortunately, I had lost that business not knowing i was duped into that mess too, I ended up having to file Bankruptcy and saved my home, but a year later, the housing bubble burst and my house is now worth $200k and my loan is $375 (the original loan before modification was at 8%, i was able to modify for 4 years with EMC for 4.375%) or I would have lost the home again. If this does not get resolved, I would end up giving them the house back. Voila, they now lost $175k on this new loan. But I want to stay here for the rest of my life and would be willing to pay my mortgage on this home, unless scammed again. I am hoping I don't have as much problems as some of you. I did note the president of Nationstar's number on one of these e-mails below, and have it in my records just in case. I would hate to give up and give it back, but if they are so greedy to nickel and dime me, I will. Thanks for listening.
by Anonymous From Waldorf, MD on June 24, 2010
Not with Nationstar by choice sold by GMAC and do not offer programs to help.
by Anonymous From Sycamore, IL on June 20, 2010
company with absolutely no respect for their customers. Have been trying to set up on line payment after a bankruptcy discharge and they just ignore me. A very poorly run financial institution. Here at Nationstar not by choice sold out by GMAC
by Michael Cooper From Dallas, TX on June 17, 2010
Hopefully many of you have kept records of your phone calls, e-mails, letters, etc w/ Nationstar Mortgage. You may contact me at firstname.lastname@example.org if you care to anonymously (for the time being)and discuss your problems with Nationstar in comparison to mine. I have kept detailed copies of letters, e-mail and phone calls. Several of the calls are taped. I am looking into finding a Texas (Dallas area, since they are in Lewisville, Texas) attorney to handle my case which almost mirrors most of yours although my payments are current. I have also obtained many of the executive email addresses within the company and will be happy to share those if you need them. All I can say is if you have not.....then start to keep detailed notes; write them (Certified if you can afford it) regarding everything and/or confirm every conversation you have with them for your own personal use down the road. Best of luck. Michael Cooper.
by Anonymous From Lemon Grove, CA on June 15, 2010
They are not honoring a loan modification. I filed the "Home Affordable Modification Program" paperwork a year ago, they just contacted me a couple of weeks ago, requested additional documents, which I sent, then said I didn't send the information, then said I did send it but I didn't send it on time, etc etc. I contacted the CALIFORNIA DEPARTMENT OF CORPORATIONS and will be filing a complaint with them. Apparently they are the company that regulates them. Their website is www.corp.ca.gov We'll see how that goes. wish me luck. If you are filing a lawsuit, class action lawsuit, etc, add me! my email address is email@example.com (its a fake one with a fake name, only to protect my personal info on the internet, but I do check it)
by Anonymous From Los Angeles, CA on June 08, 2010
by tarticia cannon From Goldsboro, NC on June 08, 2010
I went online to get reviews on them to see if I am the only one with this horrible experience and to my surprise there is a long list of people and the list keep growing.
by Paul From Waterbury, CT on June 03, 2010
If you are interested in being a part of a class action lawsuit against Nationstar Mortgage, please contact me. I am in the process of obtaining legal representation and have been in contact with my local government officials. I have a family member that is the victim of their "bogus" loan modification program. Please email me at firstname.lastname@example.org
by Anonymous From New Braunfels, TX on May 28, 2010
by Herbert Lubitz From Sayre, PA on May 17, 2010
They are the biggest of the predatory lenders, and will twist any information they can to clean out your home value.
by Herb From Sayre, PA on May 17, 2010
Don't listen to any promises they make, they set you up as a patsy. They will drop your insurance and won't apply your payments correctly.
by Anonymous From Fort Worth, TX on April 29, 2010
I have never dealt with a more incompetent company. I was a former GMAC customer who was unlucky enough to have my loan sold to Nationstar. Despite never missing a payment, they managed to screw up my escrow accounting (three different times), ignore my tax bills, and misapply my payments for about six months. Each time I called, I talked to someone who said that they would fix it, but never actually did. At this point, I've spent dozens of hours on the phone resolving issues that are completely their creation.
by Anonymous From Saint Cloud, FL on April 20, 2010
I did a DIL offer from nation start they told me I have before 3/31 to moved out and they would give me $3822.99 to relocate. We moved now i am not getting the same amount as they offer because i moved close to the foreclosure of my house, but never said that.... Still waiting for my money since 3/30/10. Every time a call they have a excuse why the money haven been submitted i sign the house to them now no money still waiting .....
by John Johnson From Locust Grove, GA on April 19, 2010
by Latretta Williams From Birmingham, AL on April 19, 2010
by Anonymous From Washington, DC on April 17, 2010
Look, for those people who are "defending" nationstar, and look "down their noses" at everyone who has had a problem with them ..I say that they should SHUT UP!!!.. Ok, mr or ms "hotshot"...so you are "perfect" never missed a payment, don't need a modification, have the lowest interest rate....Well Good-For-You!!! You probably work for either nationstar or some other baloney/crooked bank or mortgage company in the first place....You people who "blame" the "unfortunate one's" --who have lost a job, or been scammed by nationstar,or some other bank--Really Don't Know What you are talking about. "You people"...seem to think that people who fall on misfortune are ---"out to get YOUR money, or at least get some kind of "benefit"".....That's NOTHING BUT BULL!!---We are simply PEOPLE!!! And we Won't be mistreated by nationstar or any other "money-grabbing" institution...And we DO NOT GIVE A FLYING crap about what you Insensitive - people think or have to say...But one things for sure----YOUR day is COMING!!!
by Anonymous From Hamden, CT on April 13, 2010
I began my modification in 7/09 and was informed at that time that the finalization documents would be sent to me by 10/09. From 10/09 to 2/10 I was given the run around and told to continue sending in the amount of the trial payment. At the end of 2/10 I received notification that I would need to submit documents that Nationstar claimed they had never received back in 7/09 (despite previous confirmation that they had received the documents). I was told I had one to two days to resubmit the documents and would need to make a payment in the amount of my original mortgage payment. After much dispute, I was told to continue making the mod. payment. When Nationstar finally confirmed that they had again received all the documents they needed, I was told that I would receive the final mod. paperwork by the first week of 4/10, however this has not occurred. There is so much more to write regarding the horrific experience I am having with Nationstar, they continue to send letters indicating that I am in default, despite their acceptance of my modification and I still continue to get the annoying calls from representatives who are demanding payments, for what I don't know because I continue to make the modification payments. This company is absolutely terrible and yes I agree with however has posted the idea that a class action lawsuit needs to be filed... Where to we begin?
by Anonymous From Sylvania, OH on April 09, 2010
I hate Nationstar get rid of the asap sell the house or refinance locally they are a nightmare
by Anonymous From San Jose, CA on April 02, 2010
Nationstar has always been very difficult to work with. The combination of the Lender and the law firm that I retained and paid up front due to their assertion that I could get a loan mod that I could afford which never happened. The law firm has closed my file and the Lender has started to take foreclosure action.
by Katrina From Puyallup, WA on April 02, 2010
Asked them for help in Jan 2009 when GMAC sold my loan to nation star mortgage. They said they have a loan mod called SMP... They put us on a 3 months trial payment. After 3 months it is supposed to be booked and finalized.. 5 months later I found out that the SMP was cancelled and no one bothered to call to let us know or tell us when I called millions of times to ask for the status of the modification. They set us up on their new mod called HAMP. They set us up again for 3 months trial payment. After the 3 months nothing happened still... December 2009 they called us and said they want to get everything book before the year ended so they send us the "final docs" We got it notarized and signed then sent back.. New payment suppose to start February 2010... We made our new monthly payment on February 2010... after we made the payment they told us there were some legal fees that was not on the document correctly so they have to send me a new final doc to sign again and notarized... SERIOUSLY??? its been over a year and they still have not finalized anything or helped us!! on top of that the trial payments for the year that we have paid was never applied to our mortgage as a "contractual payment".. I don't get a straight answer when I ask "WHERE DOES MY TRIAL PAYMENT GO?" I get many different answers from different people... One had said that it sits in a pool and ones everything is booked and finalized it can be use as a payment or pay off escrow??? Another said its applied as a "contractual payment"???? They have ruined our credit even more so!!!! WHERE IS THE MONEY WE HAVE BEEN SENDING AS A PAYMENT???? I'm tired of these people, it has put so much stress on us and its tearing my family apart! Lets get a class action law suit started people! This is wrong!
by Anonymous From Apple Valley, CA on April 01, 2010
I got a loan mod from them, they paid my past tax bill that was past due, but now have filed a suite for payment, but they added to my loan and added a $3800.00 hazard policy without informing. I found on my year end statement. My first statement does add up to what was in the mod. and now an additional @10,000 has been added to my interest only loan. Can not get anyone to speak to at Nationstar. Now I will take action against this company, looking for lawyer that handle home loan fraud
by Anonymous From Chevy Chase, MD on March 29, 2010
Does Nationstar employee anyone with the authority to resolve consumer issues/questions/matters? They do however employee the most obtuse individuals who can only parrot the company line - "I can answer that the total is ….!" I attempted to get a explanation of why the total cited for the tax & escrow amount did not equal the amounts when added together!!! That request was made over 6 months ago & now the balance has increased. The old bait & switch!
by Anonymous From Coos Bay, OR on March 29, 2010
They just keep passing the buck! No help from them! I spoke to a manager today and she was RUDE!
by Myrrhanda From Pittsburgh, PA on March 28, 2010
I need to find an attorney fast. I am a victim of their modification scam and am about to lose my home due to their "modification" program they said they are working on that has not happened after 5 months. How can we sue this company?
by Gayle From Delavan, WI on March 26, 2010
Any one who says Nationstar is helpful is an owner or relative. Contact your State for assistance or complaint. Depart of Financial Services. They are in charge of banks and lending institutions who do business in there state. They helped me finish my mod. Nationstar will do anything but help you
by Elizabeth Bode From Saint Louis, MO on March 25, 2010
Billy Perkins has been an asset to helping me through my difficult time. I am sure that it is hard to work with people who are hurting. In the last year I have made a big payment and another is coming. I have job prospects and hope to have a full time job soon. As soon as something comes along it is my goal to get caught up and stay caught up on this mortgage as I do not want to lose my home. Nor do I think the bank actually wants it in this job market to try to resell. Thank you for your time. Beth Bode
by Tonya langhorne From Monroe, NC on March 23, 2010
They were great except they changed terms on the loan hours before closing and now that we are trying to do a short sale, it's a nightmare.
by Anonymous From Paulsboro, NJ on March 13, 2010
its the worst ever they have made so many stories up that i have missed payments when i know i have paid them then they tell me late fees because they hold your payment and deposit them late so now i have that to pay its horrible and I'm, looking for people to join me in a class action suit
by Nationstar sucks From Los Angeles, CA on March 05, 2010
Roger obviously works for NS. Nation Star is a very sneaky company. DO NOT TRUST IN THEM!!
by Roger From Olmito, TX on March 04, 2010
Where to begin. You blame Nationstar for what again? For sending you foreclosure notices because you ARE in foreclosure?? well that just doesn't make sense, huh? Or you're upset when they increase your payment due to the fact that you have not paid your taxes or insurance and THEY paid them on your behalf and are simply trying to recover that amount? I really don't understand how most of you people that are complaining are so so so ignorant. So you lost your job, behind on your mortgage and asking for help from your mortgage company, yes? ...okay how in the world can they help you? yeah sure you can live here for free. No mortgage company has received TARP funds, please don't talk about things you have no idea about. All this crisis first started when people that should not have gotten a mortgage were for some reason (stated income) given one. You might make the argument that, "Well they shouldn't have given me a mortgage" I say, "well dumb dumb, you shouldn't have applied for one" All I'm saying is its unfortunate that you lost your job, spouse, etc but please don't blame NS or any other mortgage payment. In my opinion, more than enough is done to try to help RESPONSIBLE mortgagees. interest rate at 2%, extending term of your loan to 40 years, forbearing up to 50% of principal. I can't stand how ungrateful people can be.
by Osama From Norwalk, CA on March 02, 2010
Everyone should get together and file a Class Action Law Suit, They hire low lives to handle our Mortgage Loans and every time you talk to them tell them how much they SUCH BALLS!
by Anonymous From Burt, NY on March 01, 2010
Awful. Untrained employees. They have NO idea what they are doing. Or they do know what they are doing and are trained quite well to string people along.
by Karl Van Zile From Horton, MI on February 28, 2010
by Dara KILPATRICK From Spencer, MA on February 22, 2010
Attempts of modification or even discussion were always delayed for months so that they could tack on another month's payment to the mortgage.
by Chris From Seattle, WA on February 20, 2010
My loan got sold to Nationstar. I DO pay all bills on line. I am currently trying to refinance my loan to take advantage of a better rate and to get my ex-wife off of the loan. Nationstar either has no idea of how to do this or simply have no interest in listening to me, the customer. Absolutely unhelpful, ignorant, and all in all worthless.
by Anonymous From Polk, OH on February 18, 2010
by Anonymous From Deltona, FL on February 18, 2010
Lost my job and placed into trial payments. I delivered all material requested and made all payments on time. After many attempts by Nationstar to kick me out of the program, 6 months later they just said no it's not to our benefit to help you. Now, after never being late on a mortgage payment before, I owe around 15K.
by Anonymous From Gallatin, TN on February 15, 2010
by Concerned Citizen From Pendleton, IN on February 08, 2010
I have had problems with Nationstar Mortgage and its come down to the fact they are trying to foreclose on my home. I feel so violated and I even feel like they have raped me of my piece of mind and safety for my family.
by Anonymous From Jackson, MS on February 08, 2010
by Vincent Stasio From Charleston, SC on February 01, 2010
They refuse to talk to me or my Attorney, in regards to trying to save my home
by Anonymous From Los Angeles, CA on January 29, 2010
by Anonymous From Austin, TX on January 24, 2010
was sent a notice to call or write for a mortgage reduction or modification on 12/09 I called and talked to a rep at Nationstar and submitted all the information requested and was told that they would be sending a package to fill out and verify the information submitted in writing. The next thing I got from them was a notice of collection of the past due mortgage payments from a attorney and said attorney informed me of Nationstar mortgage intent to foreclose on my house if I did not pay the back payments and late charges in full. What happened to the modification package that they were going to send me to start making payments again and putting the behind payments at the end of the note. They only used the info for collection purposes because I did inform them that I had finally got a job after 3 months without....now they act like I didn't try to remedy the problem at all
by Debra Earls From Seymour, TN on January 22, 2010
Did not give any specific imformation except to make our late payments current.
by Christopher Lancaster From Mechanicsville, MD on January 17, 2010
by Anonymous From Lake Charles, LA on January 16, 2010
I HAVE BEEN ILL AND CHANGED JOBS SEVERAL TIMES IN THE PAST 2 YEARS AS WELL AS BEING UNEMPLOYED. I HAD A REPRESENATIVE TO BE RUDE UNCONCERNED AND JUST DOWN RIGHT NASTY TO ME WHEN QUESTIONING ME ABOUT MY CURRENT FINANCIAL SITUATION. IT WAS BELITILING AND DEMEANING
by Nikki From Lafayette, LA on January 11, 2010
I did a refinance of my nationstar loan with another lender a wire transfer payment was sent on 12/28/2009 to nationstar to payoff my loan it is now 1/11/10 and they say they don't have the payment I asked to speak to a different department you can't talk to any department but customer service and they don't know anything.
by anonymous From Zanesville, OH on December 27, 2009
My loan was sold to Nation Star from Flagstar, right after I requested that Flagstar consider my request to sell it for less than I owed. Nation Star's customer "service" should be called customer "disservice" because that is all you are going to get from them. Just last week I was on hold to the lost mitigation department for 38 minutes before I hung up! This is the worst company I have ever encountered.
by earnest shellhouse From Bicknell, IN on December 26, 2009
Nationstar has to be the worst- I do not trust them and do not want them as my mortgage owner.
by john webber From San Angelo, TX on December 18, 2009
by Anonymous From Waddell, AZ on December 18, 2009
My mortgage was sold to Nationstar a few months ago. I was in a trial modification period with my previous lender but it didn't transfer to Nationstar. Nationstar had me complete the needed paperwork for a modification. The payment they came up with was 900.00 more than the trial payment with my previous lender. I called them to see if they could work on the payment. I was told no and that I should walk away from my other bills to pay my mortgage. My situation is temporary. I explained that I am asking for help temporarily but they were unwilling to work with me. They rather auction the house off and let the PMI pick up the difference. They have nothing to lose by the house going into foreclosure. The guy I talked to from Nationstar was rude and arrogant. I hate that my mortgage was bought by Nationstar. They don't deserve even 1 star!!
by KLatiolais From Rayne, LA on December 15, 2009
This is a terrible company. Someone needs to step in and help all these people stuck with this company because their loans were sold.
by Unemployed From Murrells Inlet, SC on December 11, 2009
Nationstar Mortgage took Millions of dollars of TARP so has Flagstar Bank. Neither one of these GREEDY places will help anyone. It is time that the people take a stand and report them to everyone you can report them to! They are HORRIBLE and I really hope someday all this comes back and bites them in the A_S!!! They prey on people and can't wait to Foreclose on you. They wanted money from US the TAXPAYERS and we had to give it to them, now that WE the TAXPAYERS need help THEY won't help us! This is so unfair and needs to be Investigated. Everyone out there reading this PLEASE do something to report them, Call HUD, your Senators, Attorney Generals etc. Let's all make a stand! ENOUGH IS ENOUGH!!!!!!!!!!!!
by a williams From Jacksonville, FL on December 07, 2009
This is the worst company ever. Those of you that rated this company a 5-best. You are outnumbered 10 to 1 this is the worst mortgage company ever. Ratings from Nation star employees do not count.
by heather young From Adamsville, TN on December 07, 2009
We have been with nation star for 3 years now. we have not missed any payments now their telling us were behind 3 payments we started the modification program they have been asking us when were going make a payment when i told them we have been they tell me i have not now were getting foreclosure letters and they are saying we owe them 2,815.50 on one letter on the others its 2,800.50 we don't owe them anything then back in july they had no premission and took 760.00 from my husbands checking account they made up a fake check number shouldn't that be against the law. We have proof we have we've been making our payments. I need help anyone with some info on how to take care of these crooks I have 3 kids were not late on payments I Will not ALLOW THESE People to TAKE OUR HOUSE WHEN WE HAVE BEEN MAKING OUR PAYMENTS RIGHT AND ON TIME I HATE THIS Mortgage COMPANY
by beck From Los Angeles, CA on December 03, 2009
Anyone who rates this company 5 stars is either out of their mind or they work for nation star.
by GARY THOMAS From Concord, NC on December 03, 2009
by Anonymous From Novi, MI on December 01, 2009
I had Flagstar and they sold my loan to Nation Star right when I asked Flagstar to help me modify my loan. both banks are horrible and do not work with you to help.
by Anonymous From San Jacinto, CA on November 21, 2009
Absolutely horrible company. Worst customer service ever. Do not work with them
by Harkus From Bedford, TX on November 19, 2009
I had a loan with FlagStar. Never late on a payment. The was sold or transferred to NationStar. Before the loan transfer was complete NationStar claimed I was late on my payment. Then when I actually received the bill in the mail, instead of the regular payment of $1,350 it was doubled to $2,700. Now they've added late fees and claim that they're trying to "help" me avoid foreclosure. All this on a loan that has been up to date for years and that NationStar didn't take over until October 1, 2009. And people here are defending these crooks?
by diep phung From Salt Lake City, UT on November 18, 2009
If I can pay less than $402.97 must be better me cant is ok.
by Jules From Niceville, FL on November 16, 2009
by Randy Davis From Shelby, NC on November 15, 2009
by Anonymous From Albany, GA on November 07, 2009
by Anonymous From Iola, KS on October 31, 2009
by Irene Salas From Socorro, NM on October 28, 2009
They do not listen or want to help in any way
by Anonymous From Union, SC on October 19, 2009
by IJ, Hudson Florida From Hudson, FL on October 18, 2009
Reading all these comments, terrified me. Flagstar has just sold my loan to Nationstar and I have been getting letters that are inaccurate. We are in a brink of loosing our home because I have been out of the job .. I was hoping that Nationstar would be able to help .. but it seems that it is going to be a long road or maybe end of our road of being homeowner:-(
by Patti Hinzman From Lincoln, NE on October 17, 2009
TOO MUCH TO WRITE
by PATTI Hinzman From Lincoln, NE on October 16, 2009
OUR LOAN HAS BEEN SOLD 5 TIMES IN A YEAR WE WERE TRYING FOR A MODIFICATION WITH NATIONAL MODIFICATION Corporation but THEY FAILED THEY ARE suggesting A SHORT sale. This IS UNACCEPTABLE SINCE I AM DISABLED AND WE BUILT THIS HOUSE ACCORDINGLY AND WE STOPPED MAKING PAYMENTS WHEN WE STARTED THE MODIFICATION BECAUSE that's WHAT WE were TOLD.
by Sue From Preston, MN on October 13, 2009
We bought a property on foreclosure from nations and found out after the six months that it was wrongful sale this was in June 2009 and now trying to get our money back. what a hassle. don't trust any foreclosure from these companies. we are paying interest on this money. and lawyers fees trying to get it back. this could hurt our credit.
by Elaine From Pittston, PA on September 30, 2009
To all you a$%holes that LOVE nationstar---they bought our mortgage from ditech. All of a sudden, the foreclosure notices started coming. We had all of our cancelled checks. Wrote letters, made phone calls, sent faxes--all to no avail. Then they made the ultimate mistake--my husband is a prominent and patient attorney. One day, this idiotic co. went to our tenants with a foreclosure notice. Well that did it. A suit was filed in court, and a letter was sent to idiot anthony barone, president and ceo. All of a sudden---guess what?? They say they have credited all of our payments that we have been trying to tell them about for 6 months now. To those of you who call us "deadbeats", I hope this nightmare happens to you.
by Anonymous From Dayton, WA on September 29, 2009
by mindy From Mesa, AZ on September 17, 2009
My parents thought this company was going to help them through a rough time with their mortgage problem. But they did nothing but take my parents money from them and didn't pay a dime into their home. Now they don't know what they're going to do. They are going to be homeless any time now.THESE PEOPLE SUCK..please don't let these people take you...
by Anonymous From Los Angeles, CA on August 26, 2009
I can EASILY relate to everyone's situation here, especially when they're messing with my parents' mortgage. The question is: WHAT CAN WE DO TO RESOLVE THIS MATTER? I heard you all loud and clear and no longer want to do business with NationStar.
by NATIONSTAR CLASS ACTION From Houston, TX on August 24, 2009
DONE WRONG BY NATIONSTAR? write me Freemikah@yahoo.com
by Jose Reyes From Stratford, CT on August 11, 2009
Nationstar seems to have unqualified people working for them who are some kind of power trip. It seems that when you are able to speak with someone they don't really seem to give a damn. Never asked them to be my mortgage company in the first place and now I read that they seem to be having alot of legal issues.
by Anonymous From Belchertown, MA on August 10, 2009
Worst experience Ever! They wanted to raise my payment from 2200 to 3800 per mo. Some modification! Also the modification they offerd was to add 60000 to the end of the loan as a baloon payment. I finally walked away and let the bank have the house, There was no more equity left due to The depreciating House values. Letting Go was the best decision I made. I feel a load has been lifted! However going through this process has opened my eyes, that there is no Goverment program that is going to fix this mess! The banks are not really looking to help. You are on your own. no matter what you hear from Washington. There is no serious effort to assist those who need it most!
by Jose From Stratford, CT on August 10, 2009
Refinanced in 2005 Nationstar was the company picked. Contract's good faith estimate showed that we would pay $1827.00 a month which was feasible, $1856.00 turned out to be the actual payment also not a problem. Then the problems began, after paying our mortgage for a year we received a letter from Nationstar indicating that they had miscalculated the amount of escrow being taken out for property tax and that as a result our new payment would be $2356 for the next 9 months to make up for the mistake. When they were contacted they basically did not want to hear it. As a result we were forced to pay the difference then pay what would have been the actual payment of $2021.00 a month which we would have never agreed to if that was shown on the initial contract. We have now fallen behind and are on the verge of foreclosure as I was forced to retire from my job on a disability. They don't want to hear anything on this issue and want $4000.00 up front before they modify our loan. One thing they forgot to realize that in my former job I made a lot of contacts in the media so I'll be giving my friends in the media a call and put Nationstar on the hot seat. To anyone out there don't get involved with Nationstar they are a bunch of crooks who should be in jail.
by DGammans From Newnan, GA on July 31, 2009
GMAC sold my mortgage to Nationstar and all I have had is trouble. I have never missed a payment yet have received to delinquent notice letters this month. They won't answer the phone, they won't give an explanation-nothing! Again, I HAVE NEVER MISSED A PAYMENT.
by Anonymous From Norton, MA on July 31, 2009
NATIONSTAR SUCKS SUCKS SUCKS THEY LOST MY PAYMENT AND IT WAS CASHED BY THEM THE Stuff I HAD TO GO INTO TO GET THIS FIXED WAS REAL AFTER ALL IS SAID AND DONE NOT EVEN ONE I AM SORRY $%^! YOU NATIONSTAR
by Anonymous From MA From Townsend, MA on July 30, 2009
I was with GMAC for 7 years with never a late payment, automatic withdrawal, they sold my mortgage to this company. I have had nothing but grief and lies from them. I send in escrow money and they apply it to partial payments then send me letters I am late on my payment which isn't even due yet like 2 weeks away, pay off is that they take the money directly from my account. Supervisors are useless as well, had a horrible time getting my taxes paid. I am constantly sending in tax bills and then having to call to make sure it is paid, same for house insurance, extra payments and escrow are a nightmare. The latest letter dated 7/24/09 states my automatic payment of 8/1/09 has not been received.
by Anonymous From Nederland, CO on July 30, 2009
I didn't choose NationStar, GMAC sold them my loan. Even though their systems acknowledge my on-time payment, I keep getting letters saying I'm past due. DO NOT DO BUSINESS WITH THIS COMPANY. You will regret it.
by Dave From Las Vegas, NV on July 24, 2009
Call the office of the President, Anthony Barone at (469) 549-2000 and tell him David Brown referred you. The only way to get better service is to affect those that can create the change.
by Justice for All From Houston, TX on July 22, 2009
This Company is a loan servicer for Fannie Mae!!! Contact HUD, FTC, Department of Justice, Senators, Congressman, News Media, ACORN
by chelsea jacobs From Roseville, CA on July 17, 2009
I am in the process of a loan mod through nationstar, I paid a co. (pro city in roseville, ca) 4000, because i tried myself & got know where.... so will see i will keep you posted.
by Mary Reynolds From Evansville, IN on July 10, 2009
Paid on time, never late for 5 years....now very little income due to unemployed. Asked for loan modification and was transferred to "that department" then the fellow I was speaking with stated that I had to send in a full payment before they would consider it. Asked to speak to a supervisor and he stated that I had to have substantial income before they could consider loan modification. I told him if I had substantial income, I would not be having trouble making my payment. All informaation I have read seems to indicate that the loan modification program is available for someone in my position; however, I feel like I am hitting a brick wall at Nationstar. Hard to believe that they would rather foreclose than work with me.
by Anonymous From Lafayette, LA on July 01, 2009
I have been trying to do a loan modification they take my info over the phone and tell me I will get something in the mail in two weeks well I would call back in a week to check the status and they would tell me that they will have to submit another case so far they have submitted 4 modifications cases for me. They most recent one was 6/30/09 the rep told me I will get something by 7/10/09 I'm going to call today to see if he even submitted the case.
by Travis Jones From Wendell, NC on June 30, 2009
by Dawn From Boca Raton, FL on June 29, 2009
I reported them to the TX attorney general, NS response is such a joke"we strive to deliver exceptional customer service" This is the worst company, the right hand does not know what the left hand is doing. I have this company 30K, thanks to my mom when I only them 21K and still they just raid my mortgage payment by $376, for escrow they say, which I already gave them. They are liars and cheaters. Please everyone report them to the TX attorney general with your story. That is the only way that their behavior will be stopped.
by Jolynne From Capshaw, AL on June 26, 2009
PLEASE PLEASE PLEASE if anyone is thinking about going with nationstar mortgage DO NOT! Please don't do business with them! They will say what you want to hear and do another once they have your business. They are cons and scammers, and will turn your dreams into living nightmares!
by Anonymous From Ocklawaha, FL on June 23, 2009
I have had horrible dealings with this company. I did a loan modification with them back in Feb. and the man that I dealt with said my fees for the mod. were paid already from a previous payment and that my payments would be $850 a month. Well in April I sent in my first modified payment. two weeks later I get a phone call from NS stating they never received my payment. After much discussion I found out that that particular payment had been applied to the same fee that I was previously told was paid. And then I was also informed that my monthly payment was increased to $960 a month!!! I have been going around and around with this company over all of this, and all they tell me is that I signed the papers so I must pay. My question is "shouldn't the fee have been on a document too, stating the amount and when it was due?" I do know now that there is no way I will deal with them at all unless everything is in detail and in writing. I am definitely taking all my docs and a copy of this page to an attorney this week. Also I asked if all calls were recorded, which the rep said yes...so I asked if he could please have the recording of the loan mod rep pulled off him telling me the fee was already paid and the payment would stay at $850. At which point, he skirted the question by asking me a question. Hmmmm, makes you think doesn't it?
by Anita M From Lancaster, CA on June 23, 2009
Disgusting mortgage company by far, I've seen first hand what they are capable of. BEWARE!!
by Anonymous From Beverly Hills, CA on June 19, 2009
DO NOT GO WITH NATIONstar mortgage! They will indeed screw you over!!!
by Anonymous From Miami, OK on June 18, 2009
by Martinez From Albuquerque, NM on June 15, 2009
ATTENTION!!!!!!! ANYONE WHO HAS HAD TERRIBLE EXPERIENCES IN RETAINING "THE AMERICAN DREAM" AND HAS RECEIVED THE ULTIMATE NIGHTMARE REGARDING NATION STAR MORTGAGE: CONTACT ME AT 505-718-8900
by Cindy From San Antonio, TX on June 14, 2009
None of what is going on with foreclosures is new. It is law according to the IRS, etc. http://www.keytlaw.com/irs/cancellationofdebt.htm Anytime a person is not able to repay a debt, on a car or a home it is by law auctioned, and of course those who go to auctions are there to get a bargain. The law restricts the holder of the property from asking more that what is currently owed on it. Therefore it goes to the highest bidder. And guess what people? If you trash the place they will get even less for it because someone will have to fix it up. You are only hurting yourself, because the IRS says the amount not collected is now your income. You have to pay taxes on it as though you brought that money home. I know it is tough to lose a home and feel helpless. I have been there, but being bitter and angry, especially if you lash out will only hurt you in the end. I hope this helps someone out there to not get caught up in anger and end up later reaping the "benefits" of getting satisfaction against the mortgage company. I happen to be a homeowner now with Nationstar and find they are not very communicative, but they just refinanced our house and we saved tons of interest with a 4.5% interest rate. And they forgave a portion of the principle due to depreciation. It was a long 8 month struggle, but it finally got done.
by Dawn From Boca Raton, FL on June 14, 2009
Marc Bates from Nationstar actually threatened me that he would not assist me with my mortgage issues (due to job loss)because he did not like the way I spoke to him. I was very pleasant to him and followed up with him via phone and email per his request which of course he never responded to. What an Loser. Can we say Power Trip? After I paid more than what I owed he added 6K on my mortgage and now I have received a letter that they are adding 300/mnth onto my mortgage payment for escrow. I have always pais my own taxes and never had an escrow. This company lies, cheats and steals from customers. I was referred to this company by Eloan in 2006.
by Anonymous From Frontenac, KS on June 13, 2009
I have tried to get help with loan modifications and several other programs that Nation star lists under their hardship program and get no response or I send the information requested and I don't hear back.
by Shanon From North Branch, MI on June 09, 2009
To the idiot who said this company has a BBB rating of "A." You are completely wrong. They have a "BBB" rating of "F"!!! GMAC sold our mortgage to this fraudulent company who does not know how to return calls and does not know what customer service means. They raised our mortgage payment because they said they have the right to pad our escrow. All they are doing is taking that extra money and investing it to make themselves money. We cannot afford a higher payment. It is not fair that a company is allowed to do that.
by Michael From Houston, TX on June 04, 2009
Civil Lawsuit in Federal District Court is coming to nationstar for its discrimination against the disabled, in lending foreclosure, subprime lending, etc. WATCH FOR IT ON TV AND IN WASHINGTON. and how it pertains to the American Home Recovery act - unconstitutional.
by Mike From Houston, TX on May 30, 2009
If you were discriminated against by Nationstar based on Disability or health please write me your story. Freemikah@yahoo.com
by Michael From Houston, TX on May 26, 2009
They discriminate against the disabled! Keep fighting them. Don't give up. Call your congress person, senators, Lone Star Legal Aid, HUD, FANNIE MAE, Television stations, A.C.O.R.N., ETC. Their tactics implements the American Home Recovery Act into the OBAMA REMOVAL PROGRAM. I will fight the discrimination by Nationstar, I will continue the fight and I will be arrested by a sit in or die in my home!!!! Feel free to contact me for any details or direction, Please also contact me to do the same. Just due to discrimination, if they sell my house, they will have to buy it back for twice the cost and return to me as restitution!!!!! OBAMA CAN YOU HEAR ME< FANNIE MAE CAN YOU HEAR ME. I tend not to use the word Lie, but I can tell you what occurred and you tell me if it was LIE and I will tell you about my 1 time opportunity for the AMerican Home Savings Act and you tell me fair or unfair. ALSO when the case on disability kicks up - YOU the juror tell me what you think!!!! TRUST ITS A MADE FOR MOVIE STORY.. btw - Heart Surgery 4 times in past 14 months, NOW Seizures on the brain, many and large:) Im blessed Thanks for reading Freemikah@yahoo.com
by Don Shine From Watertown, WI on May 13, 2009
Will not work with me to resolve my situation. Do not tell the truth.
by Desmn Carreathers From Forney, TX on April 30, 2009
by Anonymous From Troy, MI on April 29, 2009
This company is the WORST mortgage company I have worked with period! If they are in the service business, they need to get re-trained. They are RUDE, INCOMPASSIONATE, and have poor customer follow up. Who is the customer?? DUH!!! This outfit needs to be monitored by the Texas BBB based on all of the disgusting comment in ths forum.
by PMC From Palm Coast, FL on April 20, 2009
This company will burn in hell, and for the people that love NS you will to. I lost my job guess you NS lovers still have one, Keep talking Stuff and your wealth will be a big fat zero.You NS lovers must be (FIG) investors. It's not about you it's about us get out of our club. NS wants to give me $2,000.00 for the keys. I told them to no chance. I,ll fight before my ship sinks.The internet is littered with nothing but bad reviews about NS. These people care nothing about us so why care about them. Fight till you have to move.We the people have the power so use it.NS aka fortress investment group (FIG) is only valued at $2.36 hopfully they will crumble soon and we will have our homes for free.
by Anonymous From Fort Pierce, FL on April 15, 2009
i hate this company! does anyone know whether their affiliated with fannie mae and freddie mac?
by Antonia Haines From Michigan City, IN on April 10, 2009
by Anonymous From Boca Raton, FL on April 08, 2009
RE: by TABIET From Modesto, CA on April 08, 2009. You are an imbecile. NS was written about in the WSJ in regards to their unethical business practices, lying cheating etc. I can not stand stupidity like yours. NS does not have an A rating!
by TABIET JAMES From Modesto, CA on April 08, 2009
THIS COMPANY THAT HAS AN A RATING WITH THE BETTER BUSINESS BUREAU. MAYBE, JUST MAYBE, YOU ALL DO NOT LISTEN, AND DO NOT PAY ATTENTION AS A GENERAL RULE IN YOUR LIFE, WHICH IN TURN MEANS YOUR LIFE IS FILLED WITH BIG MISTAKES. YOU FEEL THE NEED TO BLAME A COMPANY BECAUSE HEAVEN FORBID YOU REALIZE THE TRUTH... THE ONLY CONSTANT IN ALL OF YOUR DISSATISFYING RELATIONSHIPS IS YOU. HARD PILL TO SWALLOW, WHEN YOUR HOUSE IS GOING BYE BYE. I UNDERSTAND, BUT IT IS NOT THE MORTGAGE COMPANIES FAULTS THAT YOU LOST YOUR JOBS, OR YOUR SPOUSE LEFT YOU, OR YOUR DOG DIED. WRITE A COUNTRY SONG, NO ONE ELSE GIVES A FLAMING POO ABOUT YOU. I KNOW THEY WILL DO WHAT THEY CAN, BUT IF THEY CAN'T HELP YOU.... IT'S STILL NOT THEIR FAULT YOU ARE IN A HOLE. WHAT KIND OF HISSY FIT THROWING CHILDREN ARE YOU?
by Anonymous From Dawson Springs, KY on April 08, 2009
by Steve From Lincoln, CA on April 04, 2009
Nationstar is the worst bank yet. If you cannot get through to these liars, find out who is the investor on your loan and deal with them. Once again, nationstar is the worst. Keep in mind, nobody is exempt from hardship....Best regards. PS the guy with the second home that was purchased with money from ???? ....Enjoy, your time will come....
by Anonymous From Tucson, AZ on March 28, 2009
does anyone have any phone numbers to managers of Customer Service there? Anyone higher than call center?
by Kim From Lutz, FL on March 23, 2009
NationStar Mortgage is the absolute worst mortgage company that I have ever dealt with! For years I worked for Mortgage Title companies and never I have experienced a mortgage company like NationStar...Hope they enjoy me empty house...it will cost them more to fix it then to work out a payment plan so that we can keep it! Unfortunately, with the economy, my husband lost his job 4 times in the last year, it has been a horrible strain. I never imagined loosing our home that we've lived in for 9 years, but after dealing with NationStar, they can take this house and shove it right up their ass! Foreclosure is a better then dealing with this mortgage company!
by Richard Rodriguez From Saratoga Springs, NY on March 22, 2009
I'm having problems with NationStar. I lost my job and fell behind. Now we are trying to fight off foreclosure. They suck! They want us to sign a loan for interest only, so they make out, but how will that help us out. our payments are 1400.00 now & the interest only loan will be 1200.00 I've been insulted and degraded by this company.
by Denise Jefferson From Lashmeet, WV on March 20, 2009
I do not believe they have my best interests in mind and they are not being honest with me about.
by Nationstar Employee From Lewisville, TX on March 19, 2009
You people are losers. Pay your bills, and you won't have any problems. It's a very easy concept. Grow up and take ownership for your own faults and shortcomings.
by GINGER MARCUS From Manassas, VA on March 19, 2009
Nationstar, is solely responsible for my cat dying. I am fairly sure that when they realized I was vunerable, they snuck in like the evil villans we all agree they are, and they poisoned her against me. That is why two nights ago when I was trying to sleep she came in and tried to sleep on my face. Because she tried to kill me I had no choice but to drownd her in the toilet. Then they put Jell-o in my gas tank, and poured blood on me at prom. They are monsters!!! OH GOD WHY ME?!? Wait, I hear a knock, I bet they are coming to take the last five dollars outta my wallet, you just know they dont need it because obama drove a big ol mac truck filled with hundred dollar bills over there. I can hear them shoveling around money evertime I call customer disservice. Just greedy hourding piglets, none of them have family or a life, EVIL.... I am pretty sure on of em gave me the curse from THINNER.
by Regina Mavrin From Newark, DE on March 18, 2009
They will not work with you to achieve a beneficial plan...any plan they have proposed has been not with my best interest at hand.
by RMM From Newark, DE on March 18, 2009
I'm having the same problems with NationStar and am trying to figure it all out. My husband got layed off and I asked for a 2 payment deferrment and they wouldn't budge now I'm trying to fight off a foreclosure. They suck! I've been insulted and degraded by this company.
by BIG TEX From Plano, TX on March 18, 2009
Greatest Mtg company ever.. Your all a bunch of dead beats who don't pay your bills, that why you don't like them. You wouldn't like it if your employer didn't give you your paycheck. Its amazing America is now full of dead beat carpetbaggers and scallywags. Just stay out of Texas scum bags. Bush and I are going to be living it up because we are RESPONSIBLE! GO NATIONSTAR!
by D Helton From Green Valley, AZ on March 16, 2009
This company is crooked as crooked comes. They bought my loan from GMAC but did not honor the terms of my GMAC loan. They noticed a Trustees Sale then postponed it without telling me. I have been trying to get someone to call me back since January 5, 2009 all to no avail. I have been told that only one person there handles my loan since I am in Arizona and his name is Clay Kellett. Well Mr. Kellett does not know how to dial a phone as I have left daily messages for him since an. 5. 2009 and he has never called me back. At one point he passed my message on to a Ms. Johnson who after calling me said that she was sorry she could not help me because she only handles California loans that I really needed to talk to him. well my house is going to foreclose because they will not call me back to discuss the loan or a workout plan. What a joke and a scam. PEOPLE BEWARE OF THIS COMPANY AND WRITE TO YOUR CONGRESSMEN. They have to be stopped.
by constance tidwell From Hilham, TN on March 16, 2009
by Bryan From Bedford, TX on March 13, 2009
Nationstar has been great with me always. All these comments are from people who got into loans they shouldn't have agreed to because they couldn't afford them in the first place. It's not your mtg company's fault that you can't pay back your contractual obligation. No one forced you to sign the papers. Grow up and accept responsibity.
by Anonymous From Essex, MD on March 12, 2009
My name is Susan Braun- Back in 2004 paper work for a chapter 7 bankruptcy with no assets was discharged. I kept my home. In 2007/2008 my home was foreclosed on. towards the end of 2008 I kept getting phone calls from the mortgage company stating that I owed them the difference in what the house sold for because of having a mortgage, even though I no longer lived in the house. They threatened me on the phone to take me to court and garnish my wages if I didn't cooperate and set up payment plan with them, which they said if I went to court i would lose and the judge could order me to pay them more than what they were willing to set me up with. I couldn't find the lawyer who handled my bankruptcy case, didn't know how to go about it and panicked with them calling me so I signed the paper work to pay them 50.00 a month until it was paid off, 25000.00. I since then found the lawyer who handled the bankruptcy and was told I shouldn't have signed the papers but if i wanted to retain them it would cost me 250 an hour. I don't have that kind of money, but I would like to know if I am now obligated to pay the mortgage company or was I tricked into signing the paper? I live in Maryland and have been told that according to the way it is set up that I shouldn't owe the mortgage company anything as they got the house. If you can help me in anyway or tell me if I have a chance or not I would greatly appreciate it as I am struggling now with paying rent and other bills and now the mortgage company. Any help, please Thank you very much Sincerely Susan Braun
by Anonymous From Robstown, TX on March 11, 2009
I was no longer able to keep up paying my property taxes on time, so my mortgage company paid them for me for 2 years. That is when my monthly house payment escalated to where I could no longer keep up my payments. From $897 a month our payments went up to $1200 to $1500. per month.
by Anonymous From Piedmont, SC on March 10, 2009
When you get statement,the amount on the statement never match and it hard to get a straight answer on anything.
by CRYSTAL From Sinton, TX on March 07, 2009
I THINK WE ALL NEED TO TAKE ACTION AGAINST THIS COMPANY WE CAN NOT GIVE UP WHAT WE HAVE WORKED LONG AND HARD FOR ! WE NEED TO ALL GET TOGETHER AND FIGHT THIS COMPANY! PLEASE THERE HAS TO BE SOMETHING WE CAN DO!
by dawn From Boca Raton, FL on March 06, 2009
People complain to the Better Business Bureau! Writing your compalint here is not going to help!!!! File a complaint with the TX BBB and then write to Obama, FDIC etc.
by scott From Mishawaka, IN on March 03, 2009
I have been trying to get my escrow payment adjusted for the past 3 months. They still have not updated the escrow lines from the history showing the correct tax amount to adjust my monthly mortgage payment. I have a large overage in my escrow from high escrow collections and can't get them to cooperate. My escrow payment should also be decreased by $80. They keep you on hold for 20 minutes and then tell you it will take 30 days to research when all the figures are there with a tough of their lazy finger. Good luck with the company their motto is keep the customers money as long as they can.
by Vincent Terra From Derby, KS on March 01, 2009
I dealt with reputable mortgage company, but am tired of seeing people taken advantage of because all they want is to own their own home? A woman that works for me has been very stressed out at work and has finally opened up and told me what is going on. This is after hearing her cry talking on her cell on her break! You need to know, she is a very caring person, a med aide who cares for the elderly and is an excellent employee/co-worker/grandmother. A total sweety! However, how does one pull themselves together and face people with a smile when providing care, when they are under it all scared to death her and her family are about to be homeless?!? Anywhere else, this could put her job in jeopardy, but we care about those we serve, and that includes our workers, so we just want to help. Her Centex loan was sold to this Nationstar sometime before the holidays. At the same time, we hired her away from a dead-end job that did not appreciate her (she had been there over 20 years) so her pay day changed. Her and her husband ended up having to come up with a double payment, plus late charges they could not afford because no one there would work with her. I know this may seem "irresponsible" to some, but how many Americans can actually save 10% of their pay for emergencies, for those of you who can, good for you. She was never more that 15days late and communicates with them constantly, and it is never a pleasant conversation. Her daughter gave her her refund to get her caught up and she finally breathes a sigh of relief. She then calls me today at home to see if it's ok to fax something from work, again afraid of losing her home (do you see how honest she is, really, called me on a Saturday to get permission to use a fax machine she has constant access to! I said no problem, what is such an emergency? She told me she got a letter from Nation Star and she has to fax a notarized document immediately or her house payment will increase (on her 2nd) from $110.68 to $419.00. She is so scared, she has already paid and taken time out for the notary. I asked her if she would mind if I looked at it first, that something did not sound right. I they have nothing to hide, they should giver her time to seek legal advice with any questions, not be threatened to ACT NOW! Guess what, they claim they advanced $259.22 "to protect the property that secures your loan" REally? Where's the proof? Where's the consent? The top reads 'URGENT-YOUR MORTAGAGE PAYMENT IS ABOUT TO INCREASE TO $419.90!" For a one time advance? I read down and it says QUOTE: our payment will be adjusted to $419.90, an increase of $259.22 over your current payment for the next 1 month(s), starting with your April 2009." The F'ing scumbags!!! If she takes the bait, she will be "modifying" her loan to keep it where she is now at %7.676 for two years, then it increases to over %12.5!! If she reads it CORRECTLY, she still has one increased payment (April) for absolutely nothing, probably some piece of agreement they slipped in somewhere before that apparently they can just pay for whatever, and charge her whatever. Where is she suppose to get the %249.22 she did not budget for! How is that irresponsible on her part???? No wonder she is living a nightmare, her daughter just made this huge sacrafice to get them caught up, so I guess Nation Star thinks there's more where that came from, but sadly, there IS NOT!! What a bunch of bastards! I hope they get what they deserve, in the meantime, we're going to sick a company attorney on their ass and see about getting her out of this completely with the Hope initiative. Don't judge until you know the facts, or get off your ass and help someone who has been sucked into this nightmare if you're so fortunate and intelligent, otherwise shut the hell up!
by Anonymous From Collegeville, PA on February 27, 2009
please read the pevious comments i written before this page and use that as my reference about this company and if you need more research online about how many people are suffering from this company. oh, as i was scrolling down this page i saw the ratings. now you can see what i'm talking about.
by Anonymous From Fort Myers, FL on February 24, 2009
I have to agree with with the comments about Nationstar. I have been with Nationstar for two yrs now and yes I took on a loan that was at a crazy intrest rate. They broke the loan into an 80 20 split one loan at 14% intrest and the other at 9.5 intrest and they said after a yr of paying ontime they would let us refiance the loans and we would have a much lower payment. we pay alittle over 1000$ a month with no escrow, and after a yr of paying on time and we did pay on time they said they couldnt refiance the loan.They lied. My husband was a truck driver and between both of us working we was able to make payments but then he lost his job and right away I called the company about helping us and they did put a payment at the end of our loan but after that they couldnt do anything else to help. They have been very rude, telling me my kids could skip christmas and I have spoke to person after person. always a run around with them. I am very very unpleased with Nationstar. we are now in forcloser.
by Anonymous From Congress, AZ on February 23, 2009
I refinanced with them at a horrible rate and a 2 yr fixed they were supposed to refinance after i kept up these ungodly high payments an interst for a yr, when i called in a yr to get a fixed loan they informed me they were not doing my type of house anymore i found another company and Nationstar charged me a $5,000 pre-pay penalty for going back on their deal!! the gave me fraudulent home owners insurance charged me for that, now they wont give me the money back and I get NOWHERE with this company it has been one of the wort experiences I have ever encountered with a business stay away from this company.. they are FRAUDS they are exactly the reason people are loosing their homes what a nighmare refinance , interest rate and paymet!!
by Anonymous From Conway, SC on February 19, 2009
I was told submit payment or face problems. I was also told that partial payment would not be acceptable and that I was not qualified for any of their assistance. That is why I need to turn to a professional company to help me in this matter.
by Richard Rodriguez From Saratoga Springs, NY on February 14, 2009
by Richard Rodriguez From Saratoga Springs, NY on February 13, 2009
They want us to pay 1,000.00 a month for a yr. interest only. Our monthly payments are now 1640.00 This is there modification loan they want us to sign.
by Patricia Grau From Pennsauken, NJ on February 13, 2009
I continue to contact them to see if they can work out a plan with me to get caught up on my payments but no one gets back to me.
by Anonymous From Upton, MA on February 08, 2009
by Anonymous From Warren, MI on February 07, 2009
They told us when we tried to contact them for help that until we got rid of our cars, canceled our health insurance( they said it was not nessatity), took our daughter out of preschool and deferred our utilities and paid them instead they would not help us. THis was our first time ever paying our payment late. We have never even been 15 days late. THey are impossible to work with and I wish GMAC had never sold our mortgage to them
by FELICIA HARPE From Arabi, GA on January 30, 2009
by Anonymous From Sparks, NV on January 28, 2009
Has there been a class action lawsuit filed?
by Anonymous From Winston Salem, NC on January 28, 2009
They keep calling me with prerecorded messages saying they have an important message for me and to call them at some 800 number. The way this company sounds, it's probably one of those international long distance scams. These people sound like the scum of the earth, and I hope they're not around for much longer. I've already filed a complaint with the FCC for unsolicited prerecorded phone calls; they are calling illegally with CallerID disabled.
by Kathy From Slidell, LA on January 27, 2009
We, Like alot of people have fallen upon difficult times,and moving to Louisiana NationStar approved a loan so we could purchase a home, August of 2008 we really fell on hard times and couldnt make a house payments for 3 months, of course they called, but NEVER threatened us, and have helped us save our home, works picking up a lil and hopefully we will continue to be able to make our payments on time, but me for 1 am very Grateful for the folks at NationStar Mortgage, they were very nice and professional.
by Kathy From Slidell, LA on January 27, 2009
We, Like alot of people have fallen upon difficult times,and moving to Louisiana NationStar approved a loan so we could purchase a home, August of 2008 we really fell on hard times and couldnt make a house payments for 3 months, of course they called, but NEVER threatened us, and have helped us save our home, works picking up a lil and hopefully we will continue to be able to make our payments on time, but me for 1 am very Grateful for the folks at NationStar Mortgage, they were very nice and professional.
by dennis bonesteel From Las Vegas, NV on January 27, 2009
need to talk to someone abouut the cash for keys program. My old house has been empty sense Oct. 2 of 08
by Jeff Ward From Findlay, OH on January 26, 2009
by Angela Edmonds From Douglasville, GA on January 21, 2009
by Laura Sokol From Phoenix, AZ on January 21, 2009
I will be happy to forward the e-mails from today which examplify how I am treated by Nationstar. I have been sending them e-mails. faxes and letters since October all of which went ignored until I pointed out to them that fax machines can print a varification that the fax was sent. I told them I wanted to communicate via e-mail or regular mail for 3 reasons: 1. I am hardly home, 2. Phone calls disrupt my home (I have an autistic son who requires my attention) and 3. I absolutly 100% want a paper trail. Do they listen? No! Mr. Pol of Nationstar refused to answer my questions about options and kept insisting I call. I told him there shouldn't be anything said to me in a phone call that can't beput in writing, and again I asked about options. He still ignored me and insisted I call. If I call anyone at this point, it will be the media and the Banking Commission. These jerks are simply taking the federal bail-out money and screwing over the public all the more. I'm done with them. I want to be a renter! These guys are the worst!
by CARRIE From Saint Clair, MO on January 18, 2009
YES I AM ABLE TO PAY MY MORTAGE-YES I KNEW WHAT I WAS SIGNING-YES THEY ARE FORCLOSING ON MY HOME-WHY?? BECAUSE THEY KEPT THE INSURANCE MONEY TO REPIAR MY HOME AND THE INSURANCE COMPANY THEY SENT ME THROUGH WITH IT INCULDED IN MY PAYMENT WAS A JOKE-WHEN THERE IS BLACK MOLD IN YOUR HOME DUE TO A FLOOD AND YOU CAN NOT LIVE THERE, BUT THE MORTAGE COMPANY ALSO WONT RELEASE NOR TALK TO THE INSURANCE COMPANY I DO NOT SEE HOW THIS CAN BE MY FAULT..FUCK NATIONSTAR RIPOFF MORTAGE!!!!
by Felicia Harpe From Arabi, GA on January 15, 2009
by Anonymous From Cincinnati, OH on January 14, 2009
by Anonymous From Aurora, CO on January 13, 2009
CAN ANYONE HELP ME GET A WAY FROM THESE IDIOTS!!!MY LOAN WAS SOLD TO THEM.
by Anonymous From Aurora, CO on January 13, 2009
MY LOAN WAS JUST SOLD TO NATIONSTAR 01/01/09..HERE IT IS 1/13/09 AND I HAVE COLLECTORS CALLING AND HARRASSING ME TO PAY. I AM NOT THAT FAR BEHIND ON THE MORTGAGE AND I WILL BE IN A POSITION TO GET CAUGHT UP THIS MONTH. I HAVE EXPLAINED TO THEM THAT I WILL CALL WHEN I HAVE THE MONIES BUT ALL THEY STRESS ABOUT IS TO POST DATE A CHECK. I ADVISE THE COLLECTOR THAT I WILL NOT DO A POST DATED CHECK AND THAT I WILL CALL THEN THIS MONTH TO GET MY MORTGAGE CAUGHT UP. THE COLLECTOR SAID SHE WILL CONTINUE TO CALL EVERYDAY UNTIL I PAY! ALL I HAVE TO SAY IS THAT I DID NOT GET MY LOAN DIRECTLY FROM THEM. THANKS NATIONSTAR FOR MAKING ME FEEL WELCOMED. NATIONSTAR SUCKS AND THEY ARE VERY RUDE. I WOULD NOT FINANCE A PAPER BAG THROUGH THEM!
by Anonymous From Beverly Hills, CA on January 12, 2009
Suck my dick you fuckers!
by Anonymous From Beverly Hills, CA on January 12, 2009
Suck my dick you fuckers!
by Juan Carter From Harrisburg, PA on January 07, 2009
by David Luba From Frewsburg, NY on January 05, 2009
Ruthless, underhanded, theiving, unprofessional, unorganized, uneducated. STAY AWAY!
by james chambers From Fall River, MA on December 27, 2008
by Kay From Madison, AL on December 24, 2008
I just refinanced to get my equity out and my new loan was transferred to Nationstar. I'm suppose to close 12/30. FYI: Anytime a mortgage company messes on on anything send them a Qualified Written Request. It the closest thing to a legal document. You have to explain your situation and what the company has made a mistake on. Exercise your rights people. Research. Good Luck
by Anonymous From Easton, PA on December 19, 2008
WOULDN'T RETURN CALLS OR MAKE ANY COMMITMENT TO HELPING US
by Anonymous From Chevy Chase, MD on December 17, 2008
PREDATORY FEES HORRID STAFF Regrettably our mortgage has just beeen tranferred/sold to NATIONSTAR. NATIONSTAR is not of the same caliber as GMAS, the service is shoddy – i.e., if one/the customer pays on-line NATIONSTAR CHARGES A FEE EACH TIME – GMAC DOES NOT; if one/the customer pays via telephone NATIONSTAR CHARGES A FEE – GMAC DOES NOT; ETC.!!!! The customer service staff is NOT customer orientated; they are provoking, challenging, less than helpful.
by Centex employee From Fuquay Varina, NC on December 17, 2008
Waaaaaaaaah, I took all your money you homos. ha ha ha ha ha ha ha. Thanks for paying for my second home at the beach. Nothing like fish to feed the sharks. Cry your stories to people who care. Go ask Mr. Obama to bail you out. I still got my money. Like takin candy from a baby.
by Centex employee From Fuquay Varina, NC on December 17, 2008
Waaaaaaaaah, I took all your money you homos. ha ha ha ha ha ha ha. Thanks for paying for my second home at the beach. Nothing like fish to feed the sharks. Cry your stories to people who care. Go ask Mr. Obama to bail you out. I still got my money. Like takin candy from a baby.
by by adw from california on 12-16-08 From Hesperia, CA on December 16, 2008
Could I please get a response back from the persons that got out of their bad loans with these buttcracks! I would love to know HOW DID YOU DO IT? Anyone that went through foreclosure, how long did you stay in your home before you had to get out? Everyone that is having financial problems, PLEASE TRY AND KEEP YOUR HEADS UP, THANK GOD EVERYDAY WE ARE BREATHING AND THAT OURSELVES, ALONG WITH FAMILY AND FRIENDS ARE HEALTHY. WE CAN GET ANOTHER PROPERTY, WE DID IT BEFORE WE CAN DO IT AGAIN.
by neal rubin From Belle Vernon, PA on December 14, 2008
A bunch of liars,that are trying to get more money out of us without modify
by Linda Williams From Beaumont, TX on December 10, 2008
by sick of nationstar From Sacramento, CA on December 10, 2008
IF YOU NEED HELP WITH YOUR MORTGAGE CONTACT LEND AMERICA, THEY ARE DOING THE HELP 4 HOMEOWNERS PROGRAM. 6% 30 YR FIXED FHA BACKED LOANS. IF YOUR IN FORECLOSURE OR CLOSE TO IT GET AHOLD OF THESE PEOPLE, THEY WORK FAST AND UNDERSTAND AND DON'T JUDGE YOU! THEY JUST SAVED MY HOME.
by Rebecca Steele From Ellenwood, GA on December 03, 2008
by James Bankhead From Spring, TX on November 26, 2008
They tried to get me off of my arm rate last June but couldn't and I still don't have a clear answer why. I have paid for two appraisals because both times they assured me they could get a refinance done. Plus, no one there knows what anyone else is doing.
by Xander Cage From Houston, TX on November 20, 2008
THANK YOU, i really appreciate all your help.
by Brenda From Gilbert, AZ on November 19, 2008
What happened to the money that the government passed on to lenders to help people in default?? Last Feb I contacted Nationstar to see about getting our loan refinanced into a fixed rate from an ARM and to lower the interest. At that time our income had not changed much. I called twice and got two different people who never called me back. By April we where late and started to receive the notices. I again tried to get a refinance or something because at that point our income had dropped and again no response. Come June we get a call that they can help us so I call and was told that she could not help. We get the old "sorry we cannot help you it is too late we will own the home anyways". The home went into foreclosure and was sold back to the lender at auction. The lender now has the home listed for $173K we paid $288k. Why would a lender choose to take that kind of a loss over working with the homeowner to refinance their loan into a more reasonalble fixed rate. The idea that they are supposed to work with homeowners to prevent the foreclsoure is a big pile of garbage. They must take the government money and pocket it then try to come after people for the residual once the home is sold. I am so sick that I lost my home and that the lender is so dishonest and deceiving. I wish I could get involved in a class action lawsuit. The builder Centex Homes switched us from one house to another because they needed to sell a spec home. The home where where going to purchase they would not work with us on lowering the price however they where willing to lower the cost of the spec home. After we bought the spec home and moved in the original home sold at a much reduced price. So please beware of Centex and Nationstar I believe both companies are very dihonest and would sell their sole to make buck.
by Anonymous From Glendale, AZ on November 17, 2008
Wy are the good comments about the company from Texas???????????? HMMMMMMMMMM seems as fishy as Nationstar.
by steven hering From Reno, NV on November 12, 2008
by anonymous from calif From Sacramento, CA on November 11, 2008
these people are crooks! they keep changing the rules. never get the same person with the same answer.filed foreclosure on my home with no notification!! I will fight to the end on this matter
by Anonymous From Union City, GA on November 11, 2008
I agree with all of you. I went searching for some response about this company because I too had my Mortgage at Centex which was transferred to Nationstar. It has been a nightmare every since. My husband got laid off from his job and we got behind. I asked for help before I got behind and they said it was nothing they could due because I was current. When I did get behind, that's when the nightmare started. The interest rates started at 6% and just this month I got a letter saying another rise in on the way, this time 13%. How can the interest rate rise when the economy is in a nightmare and people are not working. I don't know what to do at this point, but I too feel an investigation should be done on this company.
by sick of nationstar From Sacramento, CA on November 10, 2008
they did the exact same thing to me! doubled my income and added a bit more to get me qualified for their bogus loan!!!!they Anonymous from Gastonia YOUR NUTS!
by Sick Of Nationstar From Sacramento, CA on November 10, 2008
Nationstar does indeed lie, cheat and steal from the comsumers. We had the biggest and oldest con job done on us! They got caught falsifying our loan docs and did a loan modifications but of course not admitting any fault and they only did this after the dept of corporations contacted them! now they have filed forclosure on me and they never notified me, I found it on the internet!!!!! Now not to worry people......I am going to sue Nationstar and it's not gonna be pretty with the amount of money I am going to ask for and I will prove their scams, predatory lending practices, Truth in Lending violations, harassment and elderly abuse!! Yes they are trying to kick my 89 yr old mother out of her home that she has lived in for 57 yrs!!! We will be filing suite against them and we will prevail, believe me they are going to know what the term"beyond Bitch" really means!!!!!!
by james byrd From Fernley, NV on November 08, 2008
Nationstar has taken 2 payments UNAUTHORIZED from my checking account. They are extremely rude on the phone, and LIE about programs available to avoid foreclosure.
by Anonymous From Napa, CA on November 05, 2008
THIS IS A SAD EXCUSE FOR A MORTGAGE CO.WHAT COMES AROUND ,GOES AROUND.I HAVE NEVER HEARD SO MANY DIFFERENT STORIES AND INCONSISTANT ADVISE FROM THE SAME COMPANY IN MY LIFE.I WANT TO LET THEM FORCLOSE ON ME JUST TO SPITE THEM.I OWE 530K AND THE HOUSE IS WORTH 300..
by wayne howard From Macon, GA on November 03, 2008
by Tina Arnold From Atlanta, GA on November 02, 2008
For all of you that have had a horrible experience with Nationstar- I truly understand your pain. For the few of you that have attempted to champion Nationstar and belittle those that have had horrible experiences with Nationstar- I wish you all the best because you are next. You have no idea what you are talking about. You are obviously on here just to find someone is in worse condidtion than yourself to give yourself a reason to feel superior. As I said before good luck because in these economic times you will be loosing your jobs very soon. The highlight to Nationstar's unethical practices is that they too are loosing their jobs, shutting down many of their offices, and loosing their homes like the rest of us. Truly, how far do you think you can go in life and in business cheating other people? Can you squeeze blood from a turnip? Good business practices would compell you to build you resources and bottom line slowly and steadily...not all at once. Most people understand that if you have a client that is paying you steady and on time at 6% interst, at 7% interest, and even at 8% interest and then starts falling behind and paying late at 9%, always late at 10%, and headed for foreclosure at 11% and greater that you are doing your business a great dis-service. You will be taking a fantastic loss when that client looses that house and your payments stop coming in. Why not reset the loan to a payment that will keep your bottom line strong. Let us not misunderstand that all an interest rate is is a rate of profit for the company. High interest rates mean high immediate dollars for the company and financial strain for the client. Not a smart move. Actually, this is what has gotten us into this mess. Quick bucks and quick turn-over has brought us to a grinding halt. It is easy to blame the consumers. How can you blame the very people you gave deliberately bad advise to with the intention of making yourself maximum profit at their expense? They never talked to the consumers using real numbers. They only told them that their interest rates would adjust. Telling them that they could go from spending $800 a month for mortgage to $1300 a month would have stopped a lot of people in their tracks. As for me, my mortgage went from $455 a month to $600 a month. Not a lot I know. I also had a 705 medaian credit score when I bought my house, yet this is the horrible company my mortgage broker financed me though. Apparently she must have made more money selling off these sub-prime lending packages. She sold me this bill-of-goods saying it was great because it would save me from having to pay for mortgage insurance. As for my complaints with Nationstar Mortgage...I have quite a few. First, 3 years ago when my credit was still good I attempted to be a loyal consumer and refinace my home through them for a fixed rate. They made me pay $350 for an appraisal of my home with their appraiser. The appraisal came back for the exact amount it had apprased for when I first purchased my home. Funny, I had done quite a bite of restoration to my home, had cleaned up the neighborhood of crime and garbage, and all the other houses around mine had just sold for $70,000 more than this appraisal. By the way, I am an Interior Designer and my home is the best on the block. The NS rep. told me that he saw that the comps. this guy used were over 2 mile from my home and he would be sending out a new appraiser. After many months of unanswered phone calls to this rep. and his manager I finally concluded that I had been taken for my hard earned $350. Strike one Nationstar! Complaint 2: Here recently I have found myself having financial troubles. I am completely self-employed and my clients are not spending money right now due to this horrible economy. My savings have been exhausted and I found myself asking for help. I was 2 months behind on my mortgage and sent in a payment that apparently was $37 short. Easy mistake since my interest had just gone down and the check was written for the new mortgage payment instead of the old. Next thing I know I am in foreclosure. They have my money and have not applied it. Another month and a half go by and I send in 2 payments. One is for the old amount and the other is for another new amount. My NS loss-mitigation rep. had told me this would bring me out of loss-mit and that they would be working on a loan modification for me to move my one remainig payment to the back of the loan and bringing down my interest rate. A couple more messages to check on this and no return phone call. Enters rep.2... she takes all of my financials again and tells me that she will submit them to her manager and call me in a week. No call. I call her and she does not get on the phone but tells someone else to tell me that she has never submitted the information and will call me in another week and a half. I asked for a manager. The manager promptly gets on the telephone and speaks to me in such a nasty manner that I ask for his superviser. All the while I am doing everthing in me to keep cool and collected and serious business minded. I leave a message for the superviser and when he calls me back he tells me that he has reviewed my file and approves my modification. He tells me that he will be reducing my interest rate to 10%!!! Itsn't that wonderful?! Not really since I was aleady paying 10.125%. I ask why not a better rate and he tells me that I can afford it to be this high. (crooks) He then says that rep.2 will be sending over my modification documents. Two and a half weeks later, still no modification documents and no return phone calls from rep2. At 3:30pm the day before the last day of the month to stop the foreclosure of my house (keep in mind that they have 3 months of mortgage payments that they have not applied and I am only behind by now 2 months) she finally sends the papers. Guess what the papers said... Issue 3 Nationstar wants me to sign a document that will freeze my interest rate at 10% for 2 years. All of my payments will be interest only for those two years at 10%. That I will have to pay them a fee of $350 for doing the modification. And, All of the money that they are holding ($1400+ in 3 months of unapplied mortgage payments) will be used for a down-payment for misc. fees. Can you say scam people? Obviously the rep.2 had not sent me hese papers in advance to create a panic in me to make me sign somthing that was so far outside of any lenders motgage help practices that 2 HUD counselors and a HopeNow counselor told me not to sign them. I already knew that this was not in my best interest and I just needed confirmation. I got it. These people are seeking to take my home. Funny, they apparently have looked up the value of my home in the down-turned market and decided that someone sitting on a home with $60,000 in equity whould be an easy mark. Not so. Rep2 was not even trying to take another payment from me. They want my house. What they don't know is that the house next door to me was taken 3 years ago from a greedy bank and they have spent more money than they are asking for to maintain the property to my standards. They are only asking $15,00 for that house and yet even today it remains empty. They also don't know that there are 10 homes on my block and only 3 are occupied. The others are maintained by their respective banks too because I lodge heavy complaints with the city when they don't. I maintain this street in the half-way decent shape that it is in. Without me, they will be lucky to get $10,000 for this house. Sounds like a big loss on their part. They fail to realize that when we loose our homes we just move into someone else's.
by anonymous from GA From Chickamauga, GA on October 30, 2008
All i have read so far is the truth. We have had the same dealings for a long time with them. I tell everyone i know about them. My post office knows about them because i have to get extra everything there to make sure they get the payment on time and i can prove it, then every month like clockwork i have to fax the recipe to them which is more money to prove i paid on time to keep from paying late fees to them that i don't owe. If you pay on-line they charge and if you pay on the phone they charge a big fee. Why do we have to pay them to pay them? When i cover myself with paying on time still having to pay the post office extra money then have to go to officemax and pay for faxing proof! This shows me they are crooks! Now i have had a bad car wreck and they done he same thing to us alot of people are complaning about and we had to go chapter 13 which the court is making payments to them and we were not behind when we done this, what i want to know is when our 5 years is up will things go back to so called normal with them or will they try to screw us on our contract or something? We had a fixed rate that we could never get them to refinace on when we had good credit when rates went down. We got the run around and bad papers in the mail completly different than what we agreed on the phone and several different people calling us about it all too! If anyone has have the same situation happen to them after going chapter 13 and paid out on time, please let me know how it all went afterward with them. We did start out with Centex and then one day got a letter saying they sold out to this company, we did not choose. Thank you.
by Anonymous From Baton Rouge, LA on October 30, 2008
by Red From Chino, CA on October 27, 2008
This is the worst mortgage company. They will not help! They have very rude, unprofessional people who use a really bad tone of voice with their customers. You will never talk to the same person twice.
by Red From Chino, CA on October 27, 2008
This is the worst mortgage company. They will not help! They have very rude, unprofessional people who use a really bad tone of voice with their customers. You will never talk to the same person twice.
by DKJ From Newport News, VA on October 22, 2008
They purchased our loan from another mortgage company. The process from the beginning should have been the warning of things to come but we gave them the benefit of the doubt. We have had nothing but problems since. I have had some good experiences with one of CSRs but they were the exception at this company. (They no longer work there) The Feds really need to take a very good look at this company and their practices, especially their lending formulas. I have to agree that communication in NationStar is tantamount to 2 cans and a string. Wish my credit was better than it is so I could get away from them. As it is, they have the advantage and are using it to its full worth. Nothing like coming home to a house that was one your dream and now your nightmare…
by Mark Pakan From Eau Claire, WI on October 22, 2008
I asked them for help when things started to slip 6 months ago. Now all of a sudden they tell me I can get a help from fresh start program. I smell a kick back...
by dale curtis From Weatherford, TX on October 21, 2008
Nation Star hires the rudest people on the face of the earth. They are also the biggest liars. I have been told the manager was working on a loan modification, yet not one word has been given on this, and when I call about it, I get the same thing, they are working on it.
by IMAN TATUM From Conyers, GA on October 16, 2008
They have no hearts
by Anonymous From Phoenix, AZ on October 15, 2008
I work in the real estate field and when I took HUGE paycuts this past year, Nationstar worked with me to lower my payment and modify my mortgage. It was not an easy process, I provided documentation upon documentation together with a proposal letter. I was caught up in the cash out refinance boom that happened in 2005. However, I didn't blow the money. I put it back into my home to improve it. My house isn't worth what it appraised for in 2005, but I have made it worth fighting for. I have made other tough decisions to keep a roof over my head, THIS roof. It was an era of greed. This particular company's greed can only be matched by those of you who took on more than you can afford then cried foul when your rates adjusted and only had huge SUV's and empty Starbucks cups to show for it. Big banks are failing because we, the "little people" didn't live up to our end of the bargain. PAYING OUR DEBTS!
by Johnnie From North Las Vegas, NV on October 13, 2008
Is there anyone that has a positive statement about Nation Star?
by VIOLA BROWDER From Clearlake, CA on October 07, 2008
LIKE MOST PEOPLE OUT THERE WE TO WERE F..... BY THIS GOOD CO.MY HUSBAND HAD 900 LBS. OF DRYED CONCRETE FALL ON HIM IN 2006 THIS CO NEW THIS WHEN I GOT A LOAN WITH THEM, THEY TOLD ME THEY WOULD HELP US WITH LOWER PAYMENTS 1ST 19 MONTHS WE MADE ARE PAYMENTS THEN IN FEB OF 2008 WE STARTED TO STURGLE AND ASKED FOR HELP TO LOWER ARE PAYMENTS BECUS MY HUSBAND WAS GOING IN FOR SOME RECONSTRUTED SURGERY ON HIS LEG THAT WAS STILL IN THE SSHAPE THAT HE COULD LOOSE IT, I TALKED TO A MAN WHO TOLD ME HE WOULD REFINANCE US THROUGH THE SAME COM NATIONSTAR THE SAME WAY AS THE 1ST TIME WILL THEY SENT ME A PROMISSARY NOTE AND I DIDNT HERE ANYTHING SO I CALLED TO TALK TO THE MAN THAT WAS REFINANCING FOR US GUESSE WHAT HE WAS FIRED THEN THERE WERE FOUR MORE PEOPLE THAT WERE FIRED TRYING TO HELP ME WITH THIS COMP FINALY THEY PUT ME IN THROUGH LOST ? I DONT REMEBER WHAT THEY CALLED IT JUST THAT IT STARTED WITH LOST SO I EXPLAIN WHATS GOING ON TO SOME GUY THAT DONT GIVE A DAMN I TELL HIM MY STORY AND TELL HIM IT IS NOW CLOSE TO THE 30 DAY POINT AND NOBODY DENIED ME WERE IS MY LOAN AND LOWER PAYMENTS WE WERE AT THE 29 DAY POINT AND HE TOLD ME WELL GUESSE WHAT AS WE ARE TALKING I AM SENDING YOUR DENILE AND WE HAVE LOST THE GOOD CREDIT THAT WE HAD BECUS OF THIS COMP AND THE LIES THEY GIVE AND I AGREE WE SHOULD ALL HAVE A CLASS ACTION SUIT ON THESE GANGSTERS I AM NOW TWO MONTHS BEHIND MY EMAIL ADDRESS IS BROWDERBOB@MCHSI.COM AND WHEN ANYONE HERES OF A SUITE GOING ON I WANT IN ON IT. WE WORK TO HARD TO HAVE4 THE AMERICAN DREAM TOOKEN AWAY FROM ANY AMERICAN LETS ALL GET ARE LIFES BACK AND SUE OVER WHAT THIS COMPANY HAS DONE TO ALL OF DREAMS NOBODY NO'S WHEN IT WILL HAPPEN TO YOU..ITS NOT GONNA STOP TILL WE ALL DO SOMTHING ABOUT THIS GANGSTER COMPANY
by henry From Citrus Ridge, FL on October 06, 2008
nationstars new scam is that they lost the note and motion the court for a new one dont fall for it fight back motion the court your self and ask for the note you sing for with centex nationstar dosnt have the note they lost all the notes.
by Anjal Armbruster From Denver, CO on September 29, 2008
by kathy From Bremerton, WA on September 25, 2008
2 years ago we refinanced our home with this company, they offered an ARM which was to start adjusting after 3 years. with a prepayment penalty in the first 2 years only. ( i figured i would have 1 year to shop around and refinance if necessary) when it came to signing the docs for the loan, we got almost completly through all the documents when i noticed i had not seen the ARm rate disclosure, we searched the stack and found it, it was blatently WRONG. upon further inspection i noticed the interest rate was wrong also, (among other things) so we refused to sign anything more, and requested the corrections & asked to keep the documents already signed. they agreed to draw up new documents but would not let me keep the already signed & unsigned docs. at the time i didnt like it, but i beleived it when i was told it was thier policy that they had to keep them. (but i had been given a packet of complete copies) 3 days later they did present new docs for signing. MOST corrections were made including the adjustable date on the ARM so we signed them, & had copies of these as well. now after only 2 years i find out (by having to inquire over 4 times about my prepayment penalty) & by a final slip of the toungue of the last rep I was talking to that they show my rate as adjusting in just over 1 month!. lucky for me i had both loan doc copies which clearly showed the 3 day difference in signing dates with the latter date showing a 3 year lock before the ARM sets in. and after sending in my copy of the ARM disclosure which showed the later date they adjusted the terms on my account to show an adjust date for Dec 2009. another note: at the time of the original loan agreement, I was repeatedly ASSURED that should i refi with them again (to restructure the loan) that I would not have to pay the prepayment penalty. now after contacting them to see about a a refinance, someone called me back, got the facts, what i was looking for in a refinance rates, terms etc and would call me the next day, i NEVER got another call in 2 weeks from this person! even after attempting to contact her myself and leaving messages!. so i start again with another refinance agent and at the same time shopping around with other companies. but im thinking, if i stay with nationstar i wont have to pay the prepayment penalty so i continue to try to work with them. now out of the blue i get a good faith estimate from the 1st nationstar rep that shows i have to pay the prepayment penalty and a higher interest rate than that quoted be other companies. i have NOT disclosed to the second rep at NS that i have recieved this quote, im waiting to see what she offers... which in the end is very similar to the first quote. so I tell her that another company has offered me an FHA loan at a lower rate and i dont have to pay for the appraisal. so a day later and miraculously she can lower the rate offered.(but its still not as good a deal as i have been quoted and locked in elsewhere) and she has continually tried to pressure me to take what she initially offered as rates are quickly going up, etc. WHO does she think shes fooling anyway! now notice i am not griping about having an ARM nor that they forced me into something i could not afford when i got it, I will say that due to a recent period of being out of work and still recovering debtwise from that, that I was in need to refinance with some cash back to payoff some debt accrued during that period.I took a calculated risk, i admit that. but no matter the circumstances that led me to refinance there are a number of things i find deceptive in their practices, here are but a few. first, they tried to do a bait & switch on the original loan docs, which for the most part did not work with me, and secondly they conveniantly took the first (wrong) set of docs to set up my account in thier system. thus showing inaccurate terms. IE: wrong adjust date for that ARM portion. also i beleive that now that i wanted to refinance they were trying to jerk me aroung waiting for the ARM to adjust BEFORE attempting to help me. third: before getting my account corrected the ARM adjust date was just under 60 days out and NO notification, no contact etc was received, i beleive it would have just appeared in my statement with a hugely increased payment amount showing,thus hopefully setting off a panic attack on my part so i would be distressed so i would accept a loan product i really didnt need to. at this time i am working with another company to get a 30 year fixed FHA loan that, although is at a good rate, requires mortgage insurance, but does payoff some debt and the payment will be only 20.00 higher per month than what i have now. this is, all things considered a "doable" loan and I will not be in a position where i could lose my house due to being a victim of predatory, unethical, or unlawful practices. so for those of you having trouble with nationstar - shop arround and get out, or get a real estate attorney and sue them (if you can prove your allegations), for those of you who think others are "whinning" about their situation and its thier fault they have these types of loans, etc .. think twice befor making statements when you do not know all the facts, sometimes it can be proven that the company in question is trying to pull a fast one (as in my case i can absolutly prove one situation)whats to stop them from doing it to so many more? consumers are blatently lied to, even when the company should be the proffesional and work within the laws but are not... and as you know anyone and any bussiness can be unethical.it only takes 1 to start an untheical practice using they grey area of the laws - nationstar is pushing the extreme in this enevelope and i believe they need oversight and micromanagment by goverment. unfortunate but true. and remember Karma eventually catches up with everyone!
by kathy From Bremerton, WA on September 25, 2008
by Rebecca Moncivais From Pflugerville, TX on September 24, 2008
by italianchik From Chatsworth, CA on September 23, 2008
I work for a company who assists with loan modifications for the homeowner. NationStar is very rude and they don't care if you lose your house. I have contacted the Federal Reserve Board, Attorney General and Department of Corporation regarding the company.
by Ooliviane From Richmond, VA on September 19, 2008
Today was announced the bail out for these crooks Sept 19,2008. Since everyone agrees that they are crooks - why reward them?? I SAY THEY BE MADE TO FORGIVE EVERY DEBT AND LET EVERYRONE VICTIMIZED HAVE THEIR HOMES. HOW'S THAT FOR A REAL BAILOUT.
by Anonymous From Beverly Hills, CA on September 08, 2008
OK I actually work for nationstar. First off it's employees are treated terrably. We are hounded constantly by our managers and especially the VP's to not hang up without getting a payment. We are monitored by everything we do. From how many calls we take, to how long are conversations are, to the RANKING REPORT (which is easy to manipulate, its just how we compair to out peers). Most of us really try to help our customers but our hands are tied. I know I hate having to reject people from workouts. And having to listen to all sorts of horrible reasons for being late but not able to help. Most other mortgage companies have much better workout than we do. I hear about it all teh time. But give the nice reps a break. Yes, there are some that will really be jerks to you. As for not returning phone calls, we are monitored so much that if we are not logged into out phones and on the automatic dialer by 2 minutes after, we can get in trouble. Eventually we will be able to find time on a break to call you if we can. Most of the time we do call back and leave a message but are only allowed to leave teh basic collections message to call us back. And most of teh time are calls are not returned. Now, I cant say anyhting about bad loans. I can only say that a lot of people shouldnt have been given these loans, BUT its also teh customers fault for not reading the loan and knowing what they were getting into. You are making the largest purchase of your life, you have the responsability to know whats going on. Good luck getting anything out of the VP's. And if you call in for a manager or VP, good luck reaching them. They wont usually answer. There are too busy monitoring each mistake we make on our phone calls with you, sendiong us emails on why we didnt push harder to get a payment from you. I know everytime I reduce a check fee I say "Take that NS"! Our bonus's are tiny, so we dont do it for that. We may play tough just to keep our jobs with our managers liek to say there are lots of people who can easily replace you at anytime. But the job market is horrific so we have to work there until we are saved by anotehr company that will acutally treat their employees and customers with respect. I have no respect for nationstar, like with all companies they are here to make money. but NS does it unethically.
by joe gillespie From Blythe, CA on September 03, 2008
they say they are recording this call yet everytime they callthey ask why were late so i say over and over and over that joes 15 year old son was shoot and killed we are going to a murder trail ,an joe also broke both his feet this yr so he has not been able to work for about9 months that never gets saved an i have asked cant you put that in your notes
by Anonymous From Rosharon, TX on September 02, 2008
by Anonymous From Boca Raton, FL on August 28, 2008
PREDATORY LENDER! This company is the worst, they are totally clueless. John Edwards has stock in this comapny and profited when they foreclose on home owners. See Wall street journal article 8/08. The loan amount on my note is different than what is on my statement!
by bob From Los Lunas, NM on August 23, 2008
I lost my job. My payments are behind. My credit sucks. I spend too much money. I'm dumb. I use excuses to rationalize my situation. It's all Nationstars fault.
by Felicia Armstrong From Ocala, FL on August 17, 2008
by Pat From Millstone, NJ on August 15, 2008
My loan was just purchased by nationstar. So far they sent me a letter and then a welcome package with the wrong account # and and the wrong start date. they had my first payment due 7/1/08. When the loan was to be taken over 8/1/08. I still have not received the new welcome package only the new account # and a letter stating that they gave me the wrong account #. My payment will be late and due to both illness and job loss I was having a terrible time trying to meet this obligation to begin with. I am trying to get a loan mod now. But after reading all of this I am thinking I should pack up the 5 kids 3 dogs an six cats and move to a trailer park. To all of the understanding people out there that have all of their finances in place and have the compassion of a gnat I hope you never have to go through the hardships that many people go through due to no fault of their own.
by Anonymous From Romulus, MI on August 07, 2008
by John Smith From West Palm Beach, FL on August 07, 2008
This is the worst company on the planet. Not only do they scam people out of their homes they then put those homes up for auction and take 15k for deposit and then never sell the property or give the deposit back!!!!!!
by Dave Talbot From Harrisville, MI on August 02, 2008
This company has not an inkling of what in the hell they are doing. Oh yeah, wait, one thing they do know, how to screw over the average person. Nation Star is really not the company to be dealing with as I thought it would. The left hand does not know what the right hand is doing, they tell you to wait until you are late and then they will help you (by raising your mortgage payment), and the impression of most of the people working there, including executives, is one of "come on Friday I need to get to the beach!" This company NEEDS TO BE INVESTIGATED BY THE FEDERAL GOVERNMENT AND QUICKLY. They have asked for checks over the phone and tried to access my accounts for payments when I told them the funds were not available until at a later date. I am wondering if the people who represent Nation Star get some sort of percentage for getting the payments quicker. I am beginning to believe there are shady deals going on. I will be contacting my congressman, senator, and state reps. Can't wait to get out of this mess. If I lose my home that I love GOOD LUCK SELLING IT NATIONSTAR BECAUSE THERE ARE HOMES ON BOTH SIDES OF ME UP FOR SALE AND ONE ACROSS THE STREET AND TWO MORE DOWN THE BLOCK!
by Elizabeth Eilyuk From Marlboro, NJ on July 30, 2008
by J From Dallas, TX on July 19, 2008
Enough!!! You have to take responsibility when you sign loan docs. "they wont help me now that I need it" or "they promised me they would give me a lower rate in 2 yrs" are childish comments. You whiners are really the cause of this mortgage mess. Keep your job and pay your bills!! FYI- I do not work for them but I am a responsible adult.
by Anonymous From Leoma, TN on July 18, 2008
We assumed a NationStar loan in December; however, NationStar continued to draft payments from a closed bank account after they had been told to stop and forward the charges to us. We had mailed 3 payments, but they sat on the checks and then put us on certified check payments. Then, they added insurance charges (the house had insurance on it), late payments, etc. Even though we've made every payment on time, NationStar insists we are $2500 behind. As far as I'm concerned, they can have the house, the land, and get what they can get out of it! This was not even our original loan, but we've still been screwed by this company.
by Aleta Seifert From Cheboygan, MI on July 14, 2008
by Mary Grassrope From Box Elder, SD on July 08, 2008
This company absolutely does not communicate within their own organization. They harassed me for 8 months to refinance, even though they could not refinance me because of the state. When they finally could refinance me they told me I was prequalified for FHA, and if I was turned down by FHA I would get my money back for the appraisal (almost $500). After almost 2 months it has not even been submitted to FHA, my calls are not returned, and absolutely nothining has been done - yet I still get calls from them telling me about their "great new products" - My situation has only improved since I prequalified two months ago. This is the second time I have been through the refinance process with this company and it is even worse than the first time.
by Anonymous From Lorain, OH on July 06, 2008
It seems that they have tried to work with me some, but when I asked them to refinance me at a locked rate they denied me due to late payments and low credit score, tried to explain to them that the reason my score was low was due to me trying to make their ever rising cost of payments. I have already gone thru the repo thing with this company once in 2006, and I must say that you get alot of mixed attitudes, shall we say from their personal, some are VERY rude, to the point that I have hung up on them, while others seem to be more willing to work with you when you are having issues. I honestly figured they were up to dirty things when they changed their name.I also noticed that the managers seem to be the ones with the worst personalities. They are always willing to take a payment over the phone, but beware , because if you call and say there is an issue there are not suffficient funds, they will tell you ok call when it is there, lies they pull anyway and cause you to have fees from your bank, on top of your already low funds.There seems to be alot of lieing that goes on by their employees.
by Anonymous From Honolulu, HI on July 05, 2008
These guys are a class act. I am behind on two months payments. Have called several times for assistance and they tell me they cannot do anything until I am 60 dyas behind. Now they are demanding I pay in full. They have hung up on me, offered me fraudulant modifications, and provided no assistance. I hope they read this. For the price of two months mortgage (6000.00) they will be put on their ass with a 500,000 house to sell in a depressed market. Good luck you bastards. I am going to make sure I walk away from this house and tape the keys on the front door for you. These guys are scammers!
by Tyrone Willaims From Atlanta, GA on June 27, 2008
I fell behind on my mortgage payments and was told that I could refi for a lower rate after I caught up, which I did. When I called I was told that there was not possible to make any arrangements since I was caught up. I am behind again, just got new employment and was told the same thing again. I explained that this offer had been made before and that when I attempted to accept it , “I was told that I must have spoken to the wrong person”. This time I had CCCS on the phone with me. The credit counselor asked if we could get that in writing and we were both told "No", but the manager said he would give me his word! After all he said nothing in life is guaranteed! I have no faith in this company or in any of the lies it tells. If you are reading this it is probably too late to tell you to STAY AWAY FROM NATIONSTAR and ANY BUSINESS IN THE STATE OF TEXAS!!!!! But I hope m to GOD that it is not.
by E From Tomball, TX on June 27, 2008
I started out with Centex and should have known something was funny when one loan officer couldn't get me financed on my cash out,but another secured a loan for me through the same company. From there the loan almost immediately became Nation Star and we have gone downhill from there. I have had financial problems, but the solutions the offer realy are not a viable solution with big money up front and then payment of regular scheduled payment shortly thereafter. Therefore, you still struggle!
by Dan Mindar From Luna, NM on June 27, 2008
This can affect all of you who are customers or may become costomers of Nationstar!I refinanced with Nationstar some years agao, Everything seemed fine, we had no credit problems. Three months agao we had a fire at our house and the insurance company issued checks in our name and in Nationstar's name we had to turn the checks over to the mortage company, who promised we would get every peny of the mony, they were just overseeing the dispursement of the money to insure the work was completed and was up to code. This is the way insurance companies handle the dispersment of claims over a certaint amount. The mortage company was nice to us untill they had the checks then the nightmare began! They have drug their feet and given us the runaround and made excuses for two months. While I have had to pay out of pocke to repair briken windows and close the house up to the weather. Our contractor has had to move on to other work. The people ay Nationstar have been rude unhelpfull, and given us conflicting and wrong information. We have suffered a great loss and Nationstar has capitalized on the situation, and is sitting on $35,000 of our money intended to be used to rebuild our lives. Nationstar has given us an endless line of excuses and corporate feet draging with no sign of the money. As rainey season begins further damage will result to the home where fire damage has not yet been repaired. While Nationstar draws intrest on our money!
by La From Redlands, CA on June 26, 2008
This company lied to us from the beginning they told us they woukd refi our loan before it adjusted and now they will notbut every month a different person calls us and wants to work with us on a redfi. why is this? Nationstar can have this house and good luck selling it in this market.
by Mary Fleeman From Beaufort, SC on June 25, 2008
What started out to be a 7% loan quickly turned into a 11.770% loan for a new roof on my house, I am a disabled single parent. In 12 years I have never been late on a house note until now. I was promised a refi in a few months to a much lower rate, which would never happen!! We are a low income family who's "American Dream" has turned into the worst nightmare imaginable, it's like a slow and agonizing robbery of your life and financial well being! The house note now makes my debt to ratio to high and they have ruined my credit as well. Seems to me we all need a class action law suit as these people are nothing but scam artists and liars! Please donot do business with this company!!! My children and I will have no place to go once they foreclose.
by Wendi Segar From Stafford, VA on June 25, 2008
When you try to work with on payment arrangements, they never get back to you therefore making you further being late on payments.
by YVONNE From Mcallen, TX on June 25, 2008
OPENED LOANED ABOUT 2 1/2 YEARS AND FROM THE START HAD WORST EXP. EVER! THEY OFFERED ME A 9% OR LOWER AT THE BEG. AND CASH OUT ABOUT $8,000 AFTER WE PAID FOR APPRASIAL OF OUR HOUSE AND FILLED OUT ALL PAPER WORK AND ARE READY TO CLOSE THEY INCREASED INT TO 11.9% AND CASH OUT ONLY $1,200 WE WERE VERY DISSAPOINTED BUT COULDNT AFFORD ANY MORE OUT OF POCKETS EXPENSES AND WAS ALREADY LATE WITH OTHER PAYMENTS AND HAD ALREADY WAITING ABOUT 2 MONTHS TO CLOSE SO WE JUST DECEIDED TO MOVE FORWARD. NOW THE FIRST OPP. THEY GOT THEY RAISED THE INTEREST RATE TO 13.9 % INCREASING OUR PYMT FROM ORIGINALLY $630 TO $970!!! I ALSO CHECKED HOW MUCH OUR PRINCIPAL HAD GONE DOWN IN THE 2 YRS OF PAYMENTS WE HAD BEEN GIVING AND OUR LOAN JUST WENT DOWN $200.00 LESS!!! SO WHAT WAS I STRUGGLING TO PAY EACH MONTH !! AIR?? THEY ARE REALLY CROOKS. . I MEAN I KNOW THEY ARE IN IT TO MAKE MONEY (THEY ARE A BUSINESS) BUT SUCK US DRY?? COME ON!! THEY ARE ALREADY MAKING PLENTY OF MONEY FROM US WITH THE HIGH ORG. INST RATES NOW THEY WANT TO MAKE MORE MONEY OUT OF US!!THEY REALLY NEED THE LAWS TO COME IN AND PROTECTS US FROM THESE PREDATOR CO.'S . . THEY ARE GETTING NOTHING IN RAISING OUR INT. RATES NOW WE CANT AFFORD PAYMENTS SO WHAT ARE THEY GOING TO DO WITH ALL THESE FORECLOSED HOMES THAT PEOPLE ARENT EVEN BUYING?? WITH OUR LOWER PAYMENTS AND LOWER INT. RATES AT LEAST IT WAS A WIN WIN SITUATION FOR THEM CAUSE THEY WERE STILL TAKING OUR MONEY BUT WHEN WE STOP COMPLETLEY THEY WILL HAVE NOTHING. OH AND FOR ALL THOSE PEOPLE WHO HAD BAD CUSTOMER SERVICE . . I TOO HAVE DEALT WITH SO MANY PEOPLE AND NO ONE KNOWS WHAT IS GOING ON WITH YOUR ACCOUNT!! I HAVE TRIED REFINANCING ABOUT 3 TIMES . . GIVEN ALL MY INFO. AND NO ONE CALLS OR MAILS LETTER ON STATUS . . I HAVE TO CONT CALLING AND EVEN THEN NO ONE KNOWS WHAT IS GOING ON!! HOW DID THEY GET HIRED YOU WONDER?? WELL I HAVE GONE WITH A NON-PROFIT ORGANIZATION THAT TRUELY CARES AND HELPING PEOPLE WITH SAME SITUATIONS MAYBE THEY CAN ALSO HELP YOU TRY THEM: ACORN.ORG WE KNOW WITH ACORN AND GODS HELP OUR PROBLEMS ARE GOING TO GET RESOLVED AND HOPES EVERYONE ELSES DO TO BECAUSE REMBEMER .....THERE IS A GOD!!!
by John Hull From Leesburg, OH on June 22, 2008
Not willing to help, or try to work things out. Don't communicate with each-other. Don't return phone-calls.
by Tiggeeloo From Graham, NC on June 20, 2008
These people are HORRIBLE. Anthony Barone must have his masters degree in fraud and cheating. He does not even have the b##ls to answer his own mail questions - he has one of his inept flunkies do it for him, meanwhile he is living in a freakin resort area in Texas. He does not have the gall to list his phone number!
by Anonymous From Whitesboro, TX on June 14, 2008
by Anonymous From Mchenry, IL on May 29, 2008
I would never use them again. They are rude and not willing to help they also hang up on their customers with out saying goodbye. I would not recommend them to anyone.
by Thomas Chatman From Panama City, FL on May 29, 2008
by Sherman Thomason From Buckfield, ME on May 26, 2008
NationStar has been impossible and has not treated us fairly . they refused to release our property for several years even though it had a seperate tax map and was not part of the loan agreement. Nationstar is awful.
by beaten and abused From Albuquerque, NM on May 25, 2008
We had no choice...our mortgage was taken over from Centex by Nation Star. We are not allowed to see any of the documnets. They do not keep proper records. They make false accuations...why can't we find out the truth behind his company and who is behind it? Aren't there any laws concerning this?
by anonymous From Chandler, AZ on May 25, 2008
Do you people actaully thik before you write? Read what you wrote. Would you allow your children to justify bad grades or poor decisions this way. Probably not, you would teach them about taking personal responsibility and utilizing their available resources before making a decision or settleing for a bad grade. Learn from your percieved poor decision and move on. Don't do it again. You can't go back, you can only go forward, just like you would teach your children.
by Anonymous From Danvers, MA on May 19, 2008
Very slimey firm. Try talking to one of the top people. They used to have all the top people on the web site telling how great they were but if you notice they have removed this feature. Rats always run for cover. Beware fo this lender!!
by Lisa Ahrens From Erie, PA on May 16, 2008
by Anonymous From Cheshire, CT on May 16, 2008
the company is run by crooks who just want to line theor own pockets. look at their history they all came from ASSOCIATES!! They have great training on how to stick it to the consumer!
by Anonymous From Harvey, IL on April 28, 2008
by juan miguel From New River, AZ on April 24, 2008
This's the worse company I have ever work with.No one knows what the hell is going on with your account.
by Anonymous From New Windsor, NY on April 23, 2008
by Andre Stephens From Tacoma, WA on April 22, 2008
They have been very freindly in trying to help me, but we run into trouble with the other owner.
by Matthew Farrell From Mount Gilead, OH on April 08, 2008
by Anonymous From Irving, TX on April 07, 2008
Employment Seekers Beware!!! Nationstar has already shut down an laid off all their staff and now trying to rebuild. However, the hiring process is terrible and the Senior Management is very corrupt. The post from Laura sounds exactly like what I and several other of my colleagues have experienced. If you want job security and an employer with integrity, his company is not for you! Not to mention from the looks of this blog their customers feel they are crooks as well. My advice is just be careful, I sense some dishonesty and deception from the already once imploded Nationstar Mortgage.
by Anonymous From Irving, TX on April 07, 2008
Employment Seekers Beware!!! Nationstar has already shut down an laid off all their staff and now trying to rebuild. However, the hiring process is terrible and the Senior Management is very corrupt. The post from Laura sounds exactly like what I and several other of my colleagues have experienced. If you want job security and an employer with integrity, his company is not for you! Not to mention from the looks of this blog their customers feel they are crooks as well. My advice is just be careful, I sense some dishonesty and deception from the already once imploded Nationstar Mortgage.
by Sharon Davis From Chowchilla, CA on April 03, 2008
My home was vandalized. I filled a claim with my insurance company - who promptly issued me a check to repair my home in the amount of $44,000 - it was made out to both me and my mortgage company - Nationstar Mortgage. It is now nearly one year later - and Nationstar has not issued me one dime of that insurance claim. Four bedrooms and three bathrooms were destroyed. My home is unlivable. I've had to rent a temporaty appartment. I used my personal funds to try to repair the home but ran out of funds, and failed to make two mortgage payments. Nationstar is now saying they will foreclose on my home. Repeated requests for the insurance proceeds have been ignored. Repeated requests to settle the situation have been ignored. This company is the absolute worst. They lied about the interest rate on the loan, they lied about the loan fee, they are stealing my insurqance proceeds and now they are stealing my home.
by laura From Dallas, TX on April 03, 2008
Dear Mr. Anthony Barone (et. al), My name is Laura #####. I was contacted by one of your company's recruiters, Krista Hill. My contact information was most likely given to her by Marlowe Morgan, one of your other recruiters, who had access to my name, number, and email address because my husband, George #####, who recently was asked to complete all of your application paperwork, upon having interviewed with your company numerous times, five total to be exact, used me as a personal reference. My information was given to your company by him upon the belief that the privacy of my information, along with all other information disclosed on his application, would be regarded and cared for with the highest integrity. Below (see bottom of email) you will find the email that your recruiter Krista Hill sent to my email address. To begin, I'll address this event. Your company employee's contacting individuals from other unsuspecting candidates applications, while I imagine, is not illegal, is, in my opinion, a highly unethical practice. In light of my husbands experience with your company, which was one of the most abominable interview events I've ever witnessed, I'm not surprised. You should know that I have every intention of making mention of how unprofessional Nationstar Mortgage is every opportunity I get. Additionally, I will be posting this letter on an internet blog already containing complaints against Nationstar to offer further insight into the companies practices. I do not appreciate receiving unsolicited emails and telephone calls from your company requesting me to submit my resume to your company. I think you might be interested to know, as I'm sure you're completely unaware, just how ineffective some of your employee's are. My husband has 15 years of mortgage experience, including extensive experience both managing and running mortgage companies. He has worked for and held management positions with quite a number of the leading mortgage companies in the industry, including Countrywide. As well, he has held executive level positions, including VP positions in Sales & Marketing of Retail Mortgage products. My husband agreed to move to Dallas with me upon learning we were going to be having a baby, so that I could be closer to my family. He left his job in California, and upon arriving here, applied for a management position listed by your company online. He received quite a few calls from various Nationstar employee's regarding his resume. He initially spoke with a woman named Marlowe Morgan. Upon their initial conversation, my husband informed Marlowe that he was only interested in interviewing for the Sales Management position, as this was the only available Nationstar position that would allow both he & Nationstar to more effectively utilize his knowledge, experience, and abilities. Long story short, upon the fifth request for him to come in and interview with yet another VP, after having devoted one and ½ hrs. of his time to just one VP alone (not to mention, he had also visited with four managers & executives by that point), in response to both his & my own protestations, Marlowe assured George that he would be interviewing for a Sales Manager position, that he was an extremely strong candidate and would probably be given a position after chatting with Ned Tempesta. Reluctantly he agreed to come into your Lewisville office a fifth time. Upon arrival to your company, Marlowe did not say one word to him about the fact that he was NOT going to be interviewed for the Sales Management positon, as promised, but rather just escorted him into an interview room and went on about her day. Likewise, he was repeatedly told he would receive a phone call regarding their hiring decision within 24 hrs. of his interviews. My husband was never interviewed for the position, nor did any of your employee's ever follow up in the manner they promised. Further, after that 5th interview, Marlowe told him via email that she would touch base with him as soon as she was told of the hiring decision. About one week later he received a letter informing him that Nationstar had decided to go with other candidates. Needless to say, he never heard a word back from Marlowe, nor any of your other employee's. Mr. Barone, et. al, in my honest opinion, I believe your company's representatives are engaging in racial discrimination on the down low, along with deceptive practices. None of them have displayed any real consideration for other's time, efforts, or rights. I am further convinced of this in light of having received this letter requesting I submit my resume to your people. All this said, the joke is truly on Nationstar Mortgage. Clearly, your companies serious failure to meet or even come close to your sales goals is, in large part, due to inept staff. While I think highly of my husband, and am thus partial, his credentials more than speak for themselves in terms of the value he adds to any company........despite the fact that he's a big black man with a pony tail. His professionalism and sales capacity is unparalleled. He's consistently ranked w/in the top 2% of the sales force.... nationwide.....everywhere he's ever worked. He patiently demonstrated this to each of your employee's throughout each interview, not just in conversation but, by providing actual documentation to substantiate the accomplishments listed on his resume, and remained far more professional than I ever would have if I were to have found myself being subjected to these types of practices. That your staff would be taking their time to email me, a person they know little about, while all the while sending out rejection letters to someone with 15 years of proven experience in the Mortgage field, who patiently and politely obliged them, despite their idiotic behavior, and whom More than meets and exceeds the job requirements, is quite astounding really. In closing, I agree with your staff. My husband is far too dedicated to a high standard of excellence and professionalism to ever engage in these practices your staff currently embraces. Likewise, I hold myself to a standard of professionalism that would also clash with deceptive, invasive, and racist practices. Respectfully, Laura ##### Krista.Hill@nationstarmail.com to me show details 3:37 PM (23 hours ago) Reply Laura, Your name and contact information was sent to me by one of my Sales Managers. I wanted to touch base with you to see if you would be able to send me a copy of your resume. Once I have been able to review the information I can follow up with you and we can discuss some of the open positions that we are currently looking to fill in our Lewisville area. Thank you in advance and have a wonderful day! Sincerely, Krista Hill Human Resources Nationstar Mortgage, LLC Phone # (480) 284 - 4049 Fax # (972) 315 - 6069 Marlowe.Morgan@nationstarmail.com to me show details Mar 11 Reply Thank you. I will let you know as soon as they have made a decision. Marlowe Morgan Recruiter 397 State Highway 121 Bypass P.O. Box 299010 (mailing address) Lewisville, TX 75067 phone: 972-316-8565 fax: 972-315-7630 email: email@example.com
by Anonymous From Chantilly, VA on April 01, 2008
Stay away from Nationstar Mortgage. If anyone were to do a true audit, they would find many fraudulent loans. With such high pricing and poor service, it takes a lot of deception to stay in business. Fortress Investment Group purchased this company from Centex and it was just as corrupt before as it is now.
by Anonymous From Cherry Hill, NJ on March 29, 2008
by Anonymous From Walnut Cove, NC on March 28, 2008
Very consumer unfriendly!
by joshua welsh From Aberdeen, MD on March 26, 2008
by Sal Almendarez From Fort Lauderdale, FL on March 17, 2008
I'm trying to tell you, I can help. www.armaudits.com, firstname.lastname@example.org
by drew petersen From Fairfield, CA on March 16, 2008
They are crooks and should not be trusted. The employees lie and will say and do whatever it takes to sign. They are scum I am looking for legal counsel to maybe bring a lawsuite against them like what happen to ameriquest mortgage. These people are scum.
by Anonymous From Winchester, NH on March 16, 2008
wife was out for emergency surgery and they gave us no help to redeem oursevles in this situation
by Jack Jennings From Macon, GA on March 13, 2008
They promised one thing and did another.
by Dana Marx From Glenshaw, PA on March 12, 2008
Two times they have taken out a payment without my authorzation
by linda davis From Glendale, AZ on March 11, 2008
You are never able to reach the same person, who usually gives you bad information. They do not want to help, just lie and do not return phonecalls. They are all corporate money thinkers, not GOD fearing everyday consumers
by Sal Almendarez From Fort Lauderdale, FL on March 08, 2008
Having problems with your ARM loan. I can help. We audit loan notes for violations, discrepancies and errors in calculations. Visit us a www.armaudits.com or call 800-393-1564.
by Blair From Friendswood, TX on February 27, 2008
No problems....Have been extremely nice to me,even when I'm late.
by Carrie Schuffert From Tarentum, PA on February 27, 2008
I tried to refinance and they gave me a great rate until it got closer to closing then they said since my rate wa going to adjust in a few months they were going to change my rate to reflect the adjustment, which then of coarse I couldn't afford the new payment which was greater than the old one, so I put the house for sale and moved. After I moved they offered to lower my payment for 1 year so I could try and sell the house...well I had already moved so that was no help.
by shelby From Northport, NY on February 18, 2008
Horrible liars cheaters. And all the people on here posting about how great they are because you work for them, let's see how you feel when they law your butt off and then you will have no job and not be able to make payments. What then? Maybe some compassion?
by Anonymous From Lagrange, IN on February 16, 2008
nation star sucks they need a lawsuit put to them i have a mortgage with them and i have recently had to sign on disability and they dont care they just raised my payment and i hope someone can stop this BS" i advise anyone to not take a lone with these crooks. please take heed to this because i dont want you to be where i am right now.
by Ryan From Carrollton, TX on February 13, 2008
sounds like everyone that is complaining either lost their job, or had bad credit. Yeah I think they probably didn't know everything, but come on would you lend your personal money to someone without a job? Or if you made a deal with someone to pay you X amount per month and they didnt, how would you feel. I feel bad for those who lost their home. But, I think most of these people should have paid their bills all these years and they would not have had to go through that company. I see both sides of it, but if someone owed me a couple hundred thousand dollars and didnt pay I would try to screw them over also. Good luck, invest in a credit repair company and go to a real bank.
by Anonymous From San Jacinto, CA on February 09, 2008
The worst by far!!! We r in a adjustable rate the market has dropped, we asked if we could try to refi into a fixed, they said we were to upside down on our home that there was no way they could refi us, we can't afford the changing payment, asked if they could just lock us in at our rate now, our payment would not change the would still get their money every month on time but they can't do anything since we were not late on a payment, so we missed a payment hoping they would then do something....no....they say they are willing to work with us but they are NOT AT ALL, lowering our payment and adding it to are already upside down home makes noooo sence.....they can have their house!!!
by Christine Briggs From Martinsburg, WV on February 06, 2008
by Anonymous From Greenwich, NY on February 04, 2008
by Anonymous From Binghamton, NY on February 04, 2008
by Anonymous From Bridgeport, CT on January 31, 2008
They're a bunch of cold calculated bureaucrats. Very insensitive as human beings. The equivalent of viruses.
by annonimous From Orlando, FL on January 26, 2008
i discovered recently that nationstar mortgage forged my husband income to get us approved for a loan.. we have adjustable rates going on and rigth now we file bankruptcy..ps..nationstar already foreclose our home as we speak..
by Anonymous From San Antonio, TX on January 21, 2008
I'm tired of dealing with different Nationstar Employees at different times. I get different answers from different people.
by something From Sun City, AZ on January 13, 2008
I WORKED FOR THIS COMPANY. THEY PROMISE YOU ALL THIS MONEY YOU ARE GOING TO MAKE. THEY PROMISE TO YOU THAT YOU ARE PUTTING ME IN TO REALLY GOOD LOANS. IT WAS ALL LIES. I AM REALLY SORRY TO ANYONE I PUT INTO THESE AWFUL LOANS.
by Charisse From Clark, MO on December 18, 2007
I'm really upset with how they take out checks over the phone, they don't take them out when you schedule them, and then wonder why the check bounces.
by Bob From Merchantville, NJ on December 17, 2007
I refinanced in 12/06 and paid these dopes off then. They still reported me late in Jan & Feb of 07, and they booked them as 90 day late. Now my credit is screwed up and I can't get another refi until they fix their error. They are a bunch of bums and crooks.
by Abram From Folsom, CA on December 12, 2007
My biggest issue with this company is 1) The screwball calculations they used to determine your rate. 2) and the biggest complaint is they have no programs to help you unless you become 30 days late. They do not want to help you from becoming 30 days late because they know if they wait until this happens it makes it difficult to get refinancing with someone else. The problem here is they have been so greedy they are screwing themselves right out of existence.
by Teri Kirkland From Graham, NC on December 12, 2007
FREE AT LAST, FREE AT LAST, THANK GOD IN HEAVEN, I AM FREE AT LAST! I escaped from Nationstar in November 07. "Fresh start program" my butt! They just about fresh started me out of a home. By the way......THEY STILL OWE ME MONEY!
by Anonymous From Rowlett, TX on December 05, 2007
A wise man once said, "those who have the power to do something (defend the week, make a wrong right, whatever....) are obligated to do so. I believe this to be true with regard to all financial companies who assist individual (and often uneducated) people with loan and investment decisions. I used to be employed by Nationstar mortgage. Having worked there and seen their loan documents with my own eyes I must tell all of you who are complaining that YOU must take some responsibility. Everything about your loan is clearly disclosed to you in your loan documents. Especially the part about an adjustable rate. ITS IN BIG BOLD PRINT! You can't miss it. However, that being said, I have learned that just because you disclose something on a loan document, doesn't let you off the hook from a moral standpoint. Nationstar could train their employees to ensure that every customer fully understands the terms of each loan and what that means to their personal finances. But if they did that, they would, no doubt sell far fewer loans. Back to my original point, the mortgage professional is morally OBLIGATED to disclose and NOT take advantage of a consumer (a human being) who has little (if any) education about the mortgage process. But who will it be to step and and fill the responsibility of solving this problem? The government? Probably. Nationstar is just one of many companies that engaged in some sales tactics that could be considered questionable. I don't agree with their practices, but it just isn't fair to single them out. The entire subprime industry rose and fell because of greed. Lets not put that blame on one company.
by T Kirkland From Graham, NC on November 19, 2007
I FINALLY got away from these crooks last month. I feel like the weight of the world is off of my shoulders....although they still owe me money. Do you suppose I will ever see it??
by Charles Ezirm From Santa Rosa, CA on November 10, 2007
I have been thinking that I was the only one with the worst experience with Nation star. I am about to get away from them and then sue them for Predatory lending and I wish some or all of you would stand with me to let the whole world know that this company terrible for any citizen. When I was seeking help to reduce my pay, one of their managers tole me there was nothing he can do for me and then advised me to sell my house otherwise, they will foreclosed on me. That was a treat. They claimed I owe them when I never did. I hope some attorney will put a class action law suit on them and I will give him all the information he would need to prosecute these heart less beings.
by Anonymous From Bronx, NY on November 08, 2007
There must be a problem with all the negative comments on this page alone. When you are a responsible citizen trying to make arrangements with the mortgagee, they will have no options to help. I have to foreclosed at this point, but I will be in trouble soon. I have called Nation Star several times to explain my situation before I can no longer make payments and no luck. They try to work with me. No came up with no option, so I have one option which is stop paying.
by Teri Kirkland From Graham, NC on October 29, 2007
They DO lie! They ARE crooks! They are getting what they deserve now......going down the drain!
by me From West Bloomfield, MI on October 21, 2007
worst company i have ever thought possible. the only people saying this is a wonderful company have an interest in it. by the grace of God, I hope to never have to have any dealings with a company such as this. i was off work because of a cyst of a nerve in my leg, and had too go with a less than honorable company. those of you who claim that the only people who use these type of services remind me of the story of the snake who bit the women after she dressed him in clothes. she ask why he bit her after she took such good care of him, is response, you knew i was a snake when you saved me. be careful of your comments. the earth is round for a reason. what you say about someone comes home to dwell in your house. and to ms sandra hester, i hope you never have to fight against a company that our right lies on you. you should know, YOU LIED ON US. you will reap what you sow. more than you sow, later than you sow. nationstar should be sued for being a fraudulent company.
by ? From Corinth, TX on October 15, 2007
THESE PEOPLE SUCK THEY DONT EVEN HELP YOU WHEN YOUR IN TROUBLE AND ABOUT TO FOREC lOSE THEY WONT EVEN REFINANCE US AND WE HAVE BEEN WITH THEM FOR SEVERAL YEARS , ALL I CAN SAY IS THEY ARE NO GOOD . PLEASE DO NOT USE THEM LOOK AT THERE RATINGS. ...
by Anonymous From Lewisville, TX on October 13, 2007
All you people with ARM's need to get over yourself..you get a letter 90 days out from your adjustment telling you what's going on then you cry about how you cant pay the bills and expect us to help you. You signed the contract so grow up. When i call you for payment arrangements don't cuss me out cause you cant pay your bills
by Anonymous From Pendleton, IN on October 12, 2007
If I were you and I hope it never comes to that, Nation Star Will do anything to keep your money and increasing payments and go as far as to make up lies about you to other mortgage company and even go as far as to Black Ball from getting with other mortgage company. So if you want a good fresh start I suggest you steer clear of Nation Star because they will screw you royally.
by Trina From Dillsburg, PA on October 10, 2007
I currently have a mortgage with them and they SUCK! I have 1 yr and 6 mths left till my pre-payment penalty is up and then we are done with them! Heed all this advice and STAY away from NationStar!
by T. Kirkland From Graham, NC on October 08, 2007
I am currently with Nationstar mortgage....hooked by lies of a "fresh start" program and them hit with ever increasing rates! They are crooks, liars and thieves and I pray for the day that I can get away from them. All I can say is that they will all have theirs coming in the after life!
by Anonymous From Detroit, MI on October 01, 2007
When you see comments saying stay away from this so-called company, take heed and do it. They are nothing but a bunch of crooks who have no concern or compassion for their customers, if you can call us that. It's all about making the customer feel bad and getting the money by any means possible.
by joan From Irwin, PA on September 20, 2007
Nation Star got me into an arm promising stating that rates barely go up and I also have a prepayment penalty. I no longer can afford my payments and I am unable to sell my home because of the prepayment penalty. Boy was I taken advantage of
by harrassement From Sicklerville, NJ on August 28, 2007
to get the harassing phone calls addressed from nation star mtg, I had to contact Touchstone communications. Is Touchstone selling mortgage profiles to this harassing company who does not even have technology to remove you from there calling list? What is the connection with Touchstone Communications and Nation Star Mtg.?
by PATTY From Sanger, CA on August 27, 2007
AT THE TIME OF SIGNING THE DOC'S, THE NUMBERS WERE WRONG, WE WERE TO RECEIVE 10,000 CASH BACK AND THEY FORGOT TO INCLUDE A PRE-PENALTY FROM THE PREVIOUS LOAN AND WAS TO PAY OFF A CREDIT CARD ACCOUNT. WE OUR AGENT COULD NOT BE REACHED AND FELT PRESSURED BECAUSE WE WERE RELYING ON THIS NEW LOAN TO PAY OFF THE CURRENT LOAN WHICH WAS ALREADY LATE. THE PAYMENT WAS VERY HIGH AND WE STRUGGLED. MY HUSBAND LOST HIS JOB AND WE TRIED TO SELL THE HOUSE AS A SHORT SALE. OUR LOAN WAS 282,000, THE HOUSE WAS APPRAISED AT 320,000 AND WAS NOW VALUED AT 260,000. THE BANK WAS GOING BY THEIR COMPS AND WE COULD NOT SELL THE HOUSE AT 290,000. GETTING CLOSE TO FORECLOSURE HAD OFFERS AT 255,000 AND BANK WOULD NOT ACCEPT. WE SIGNED THE NOTE OVER TO THE BANK TO AVOID A FORECLOSURE. THE HOUSE HAS SAT ON THE MARKET AND LAST I CHECKED IT WAS SELLING FOR 249,000, I THINK THE HOUSE FINALLY SOLD. I HAD 2 OFFERS AND THE BANK TURNED IT DOWN AND WANTED MORE MONEY. I AM NOW RENTING,I CAN'T BELIEVE I WAS TALKED INTO THIS LOAN.
by Jason From Katy, TX on August 23, 2007
I used to work for Nationstar Mortgage. Now the product we sold was definitely terrible. I mean you could get approved with other lenders for way less points and less of an interest rate you were supposedly buying down. As far as unfair practices, my branch never di dunfair practices, we never as far as I saw tried to sell a loan to someone who could not afford it. Anyways, one thing I know they did do was hire people not really knowledgable in the industry, that way they could teach them how to sell such crappy products. And as far as you people who say you didnt know about being in an ARM loan, there are SOOOO many documents you have to sign, its not anyone's fault you didnt know. But ya, bad company, all they care about is loan production.
by annonymous From Crestwood, KY on August 18, 2007
C'mon guys! You know how it goes! You start out with t client and it's shaky... but that Realtor you've been courting REALLY needs to sell this listing and this poor sucker is ready to get out of their apartment. So you're working the deal. Then this doc comes in... and it doesn't look good - we're going to have to switch programs. But it's only affecting your payment $29 bucks. You can afford an extra $30 bucks, right? That's just like - 99 cents a day! Heck - you could give up your daily cup of coffee for that! And SURE it's adjustable, but rates have been great for the past 6 years! Economic indicators look good. By the time it adjusts, you'll be ready to refinance or sell anyway. Besides... ADJUSTABLE means it could always go down too... So stop treating these people like their idiots. Courtrooms are filled with patients who signed informed consents before they let some incompetent physician hack away at them because they trusted them. Nation Star - notwithstanding the regulatory documents that might buy you a few hours sleep at night, YOU are the professionals. It's your job to ADVISE you clients based market conditions and historical data that you should have access to. Unless THAT'S the problem! Do you hire "closers" over knowledgeable mortgage professionals? Lesson learned folks: When you're buying a home, it pays to have an experienced person whom you know you can call or walk into his/her office 3-4 years after the fact and share these concerns... instead of trying to air them on a blog. Good luck.
by Anonymous From Ishpeming, MI on August 11, 2007
pre-qualified for refinancing out of an arm to a fixed, ordered appraisal said it would cost 350, turned out they charged our credit card 515.00, faxed everything the underwriters wanted, increase our homeowners insurance, all to be denied refinancing because our new appraisal is 14000.00 higher than the original appraisal to purchase the property. Something is definitely suspicious with this company. hoping we can find someone else to refinance us. Went w Nationstar because of no down payment
by John From Silver Spring, MD on August 08, 2007
Nationstar is the worst mortgage company. sometimes they report that you are late when you are not
by Anonymous From Tempe, AZ on August 04, 2007
Nationstar provided excellent customer service the whole time I dealt with them.
by Anonymous From Englewood, CO on August 03, 2007
Who are you to blame a mortgage company for putting you in a loan that YOU knew you couldn't afford. GROW UP. And for those who say that the company lied regarding income etc. etc., that's your fault, you had to sign the mortgage/closing papers...you didn't do anything about it when you had the chance and now you're crying because you can't pay your bills.
by Anonymous From Aurora, CO on August 03, 2007
I use to work for them and they train the workers to lie and do whatever it takes to sell the loan
by anonymous From Lakeland, FL on July 30, 2007
Tell them to stop calling me! I do not need a new mortgage or refinance.
by JASON From Dallas, TX on July 24, 2007
Are these people grown adults making contractual decisions. You truly are the only one that can know if you can afford a payment or not . Grow up!
by Anonymous From Columbia, SC on July 20, 2007
I've had a mortgage with Nationstar/Centex Home Equity for years. I've never had issues. They've been very professional. I would not have signed a loan I knew I couldn't afford.
by emily From Hillsboro, OH on July 20, 2007
by Cindy from Fort Worth From Fort Worth, TX on July 18, 2007
First of all I was supposed to receive a fixed rate but did not find out until closing that it was an ARM. They promised to refinance me to a fixed rate in 2 years. My interest rate keeps going up and is at 10%. I have called them many times to get my interest rate down and they will not help me.
by martin rummel From Fairview, NJ on July 17, 2007
after being late with payments we were promised a new loan agreement. this dragged on for two month and we were told the new loan would pay off the late bills and after waiting two months they said just pay your bills and were going to put you in foreclosure! Their representatives were very unprofessional.
by Anonymous From Castle Rock, CO on July 17, 2007
You are actually complaining that a mortgage company approved a loan that you couldn't afford? What happened to being responsible for your own actions? If you go shopping do you expect the sales clerk to tell you that you can't afford a shirt?
by Anonymous From Pomfret, CT on July 16, 2007
Since becoming Nation star, they have misplaced my payments, "thank god for tracking through the post office" and made mistakes with my account number so I was late! I am really starting to feel like prey
by kelley From Ruther Glen, VA on July 02, 2007
I can not believe these problems with Nation Star Mortgage. I have had them for a long time and never had an issue.
by Anonymous From Chelmsford, MA on June 28, 2007
I hope that the employees of Nation Star Mortgage start to become humans and stop being Robots.
by Dorothy From Quincy, FL on June 20, 2007
I tried to get Nation Star Mortgage to lower my payment to something I could afford. The only thing they could tell me was that by credit score was too low. It is the same now or better than it was when they took over my loan. What gives
by Susan From Huntington, WV on May 18, 2007
After making all my payments on time, Nation Star Mortgage and Centex refused to refinance my home to a fixed interest rate. Last year paid out $350/mo and only paid $140 to principal (for the whole year) STAY AWAY FROM THIS COMPANY!!!!!!!
by kathy christian From San Jacinto, CA on May 17, 2007
Nation Star Mortgage approved my loan with both parties knowing that I could not afford this payment, when loan started out it would have been great. It took 3 months to close by this time I was so far in I had to take the loan. Nation star lied and raised my interest rate with there delay.
by Anonymous From Albuquerque, NM on May 10, 2007
Nation Star Mortgage forged my income to get me "approved" for a loan knowing that I couldn't afford the payment that they were going to give me. Nation Star Mortgage lied every time I talked to them about my loan & my interest rate kept rising due to their delay & error. Definitely the worst company to even think about trusting with my home. They do not care about what is best for the customer...associates that I came in contact with just cared about making a buck.
by Jack fleming From Charlotte, NC on April 30, 2007
Nation Star Mortgage is a Fair Mtg company
by Anonymous From Gastonia, NC on April 05, 2007
They did not pay off the bills like they were supposed to when we were talking about his, and actually lied about other things that would have caused us to not do business with them at all.
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