Nation Star Mortgage

by joe gillespie From Blythe, CA on September 03, 2008

they say they are recording this call yet everytime they callthey ask why were late so i say over and over and over that joes 15 year old son was shoot and killed we are going to a murder trail ,an joe also broke both his feet this yr so he has not been able to work for about9 months that never gets saved an i have asked cant you put that in your notes

by Anonymous From Rosharon, TX on September 02, 2008

by Anonymous From Boca Raton, FL on August 28, 2008

PREDATORY LENDER! This company is the worst, they are totally clueless. John Edwards has stock in this comapny and profited when they foreclose on home owners. See Wall street journal article 8/08. The loan amount on my note is different than what is on my statement!

by bob From Los Lunas, NM on August 23, 2008

I lost my job. My payments are behind. My credit sucks. I spend too much money. I'm dumb. I use excuses to rationalize my situation. It's all Nationstars fault.

by Felicia Armstrong From Ocala, FL on August 17, 2008

by Pat From Millstone, NJ on August 15, 2008

My loan was just purchased by nationstar. So far they sent me a letter and then a welcome package with the wrong account # and and the wrong start date. they had my first payment due 7/1/08. When the loan was to be taken over 8/1/08. I still have not received the new welcome package only the new account # and a letter stating that they gave me the wrong account #. My payment will be late and due to both illness and job loss I was having a terrible time trying to meet this obligation to begin with. I am trying to get a loan mod now. But after reading all of this I am thinking I should pack up the 5 kids 3 dogs an six cats and move to a trailer park. To all of the understanding people out there that have all of their finances in place and have the compassion of a gnat I hope you never have to go through the hardships that many people go through due to no fault of their own.

by Anonymous From Romulus, MI on August 07, 2008

by John Smith From West Palm Beach, FL on August 07, 2008

This is the worst company on the planet. Not only do they scam people out of their homes they then put those homes up for auction and take 15k for deposit and then never sell the property or give the deposit back!!!!!!

by Dave Talbot From Harrisville, MI on August 02, 2008

This company has not an inkling of what in the hell they are doing. Oh yeah, wait, one thing they do know, how to screw over the average person. Nation Star is really not the company to be dealing with as I thought it would. The left hand does not know what the right hand is doing, they tell you to wait until you are late and then they will help you (by raising your mortgage payment), and the impression of most of the people working there, including executives, is one of "come on Friday I need to get to the beach!" This company NEEDS TO BE INVESTIGATED BY THE FEDERAL GOVERNMENT AND QUICKLY. They have asked for checks over the phone and tried to access my accounts for payments when I told them the funds were not available until at a later date. I am wondering if the people who represent Nation Star get some sort of percentage for getting the payments quicker. I am beginning to believe there are shady deals going on. I will be contacting my congressman, senator, and state reps. Can't wait to get out of this mess. If I lose my home that I love GOOD LUCK SELLING IT NATIONSTAR BECAUSE THERE ARE HOMES ON BOTH SIDES OF ME UP FOR SALE AND ONE ACROSS THE STREET AND TWO MORE DOWN THE BLOCK!

by Elizabeth Eilyuk From Marlboro, NJ on July 30, 2008

by J From Dallas, TX on July 19, 2008

Enough!!! You have to take responsibility when you sign loan docs. "they wont help me now that I need it" or "they promised me they would give me a lower rate in 2 yrs" are childish comments. You whiners are really the cause of this mortgage mess. Keep your job and pay your bills!! FYI- I do not work for them but I am a responsible adult.

by Anonymous From Leoma, TN on July 18, 2008

We assumed a NationStar loan in December; however, NationStar continued to draft payments from a closed bank account after they had been told to stop and forward the charges to us. We had mailed 3 payments, but they sat on the checks and then put us on certified check payments. Then, they added insurance charges (the house had insurance on it), late payments, etc. Even though we've made every payment on time, NationStar insists we are $2500 behind. As far as I'm concerned, they can have the house, the land, and get what they can get out of it! This was not even our original loan, but we've still been screwed by this company.

by Aleta Seifert From Cheboygan, MI on July 14, 2008

by Mary Grassrope From Box Elder, SD on July 08, 2008

This company absolutely does not communicate within their own organization. They harassed me for 8 months to refinance, even though they could not refinance me because of the state. When they finally could refinance me they told me I was prequalified for FHA, and if I was turned down by FHA I would get my money back for the appraisal (almost $500). After almost 2 months it has not even been submitted to FHA, my calls are not returned, and absolutely nothining has been done - yet I still get calls from them telling me about their "great new products" - My situation has only improved since I prequalified two months ago. This is the second time I have been through the refinance process with this company and it is even worse than the first time.

by Anonymous From Lorain, OH on July 06, 2008

It seems that they have tried to work with me some, but when I asked them to refinance me at a locked rate they denied me due to late payments and low credit score, tried to explain to them that the reason my score was low was due to me trying to make their ever rising cost of payments. I have already gone thru the repo thing with this company once in 2006, and I must say that you get alot of mixed attitudes, shall we say from their personal, some are VERY rude, to the point that I have hung up on them, while others seem to be more willing to work with you when you are having issues. I honestly figured they were up to dirty things when they changed their name.I also noticed that the managers seem to be the ones with the worst personalities. They are always willing to take a payment over the phone, but beware , because if you call and say there is an issue there are not suffficient funds, they will tell you ok call when it is there, lies they pull anyway and cause you to have fees from your bank, on top of your already low funds.There seems to be alot of lieing that goes on by their employees.

by Anonymous From Honolulu, HI on July 05, 2008

These guys are a class act. I am behind on two months payments. Have called several times for assistance and they tell me they cannot do anything until I am 60 dyas behind. Now they are demanding I pay in full. They have hung up on me, offered me fraudulant modifications, and provided no assistance. I hope they read this. For the price of two months mortgage (6000.00) they will be put on their ass with a 500,000 house to sell in a depressed market. Good luck you bastards. I am going to make sure I walk away from this house and tape the keys on the front door for you. These guys are scammers!

by Tyrone Willaims From Atlanta, GA on June 27, 2008

I fell behind on my mortgage payments and was told that I could refi for a lower rate after I caught up, which I did. When I called I was told that there was not possible to make any arrangements since I was caught up. I am behind again, just got new employment and was told the same thing again. I explained that this offer had been made before and that when I attempted to accept it , “I was told that I must have spoken to the wrong person”. This time I had CCCS on the phone with me. The credit counselor asked if we could get that in writing and we were both told "No", but the manager said he would give me his word! After all he said nothing in life is guaranteed! I have no faith in this company or in any of the lies it tells. If you are reading this it is probably too late to tell you to STAY AWAY FROM NATIONSTAR and ANY BUSINESS IN THE STATE OF TEXAS!!!!! But I hope m to GOD that it is not.

by E From Tomball, TX on June 27, 2008

I started out with Centex and should have known something was funny when one loan officer couldn't get me financed on my cash out,but another secured a loan for me through the same company. From there the loan almost immediately became Nation Star and we have gone downhill from there. I have had financial problems, but the solutions the offer realy are not a viable solution with big money up front and then payment of regular scheduled payment shortly thereafter. Therefore, you still struggle!

by Dan Mindar From Luna, NM on June 27, 2008

This can affect all of you who are customers or may become costomers of Nationstar!I refinanced with Nationstar some years agao, Everything seemed fine, we had no credit problems. Three months agao we had a fire at our house and the insurance company issued checks in our name and in Nationstar's name we had to turn the checks over to the mortage company, who promised we would get every peny of the mony, they were just overseeing the dispursement of the money to insure the work was completed and was up to code. This is the way insurance companies handle the dispersment of claims over a certaint amount. The mortage company was nice to us untill they had the checks then the nightmare began! They have drug their feet and given us the runaround and made excuses for two months. While I have had to pay out of pocke to repair briken windows and close the house up to the weather. Our contractor has had to move on to other work. The people ay Nationstar have been rude unhelpfull, and given us conflicting and wrong information. We have suffered a great loss and Nationstar has capitalized on the situation, and is sitting on $35,000 of our money intended to be used to rebuild our lives. Nationstar has given us an endless line of excuses and corporate feet draging with no sign of the money. As rainey season begins further damage will result to the home where fire damage has not yet been repaired. While Nationstar draws intrest on our money!

by La From Redlands, CA on June 26, 2008

This company lied to us from the beginning they told us they woukd refi our loan before it adjusted and now they will notbut every month a different person calls us and wants to work with us on a redfi. why is this? Nationstar can have this house and good luck selling it in this market.

by Mary Fleeman From Beaufort, SC on June 25, 2008

What started out to be a 7% loan quickly turned into a 11.770% loan for a new roof on my house, I am a disabled single parent. In 12 years I have never been late on a house note until now. I was promised a refi in a few months to a much lower rate, which would never happen!! We are a low income family who's "American Dream" has turned into the worst nightmare imaginable, it's like a slow and agonizing robbery of your life and financial well being! The house note now makes my debt to ratio to high and they have ruined my credit as well. Seems to me we all need a class action law suit as these people are nothing but scam artists and liars! Please donot do business with this company!!! My children and I will have no place to go once they foreclose.

by Wendi Segar From Stafford, VA on June 25, 2008

When you try to work with on payment arrangements, they never get back to you therefore making you further being late on payments.

by YVONNE From Mcallen, TX on June 25, 2008

OPENED LOANED ABOUT 2 1/2 YEARS AND FROM THE START HAD WORST EXP. EVER! THEY OFFERED ME A 9% OR LOWER AT THE BEG. AND CASH OUT ABOUT $8,000 AFTER WE PAID FOR APPRASIAL OF OUR HOUSE AND FILLED OUT ALL PAPER WORK AND ARE READY TO CLOSE THEY INCREASED INT TO 11.9% AND CASH OUT ONLY $1,200 WE WERE VERY DISSAPOINTED BUT COULDNT AFFORD ANY MORE OUT OF POCKETS EXPENSES AND WAS ALREADY LATE WITH OTHER PAYMENTS AND HAD ALREADY WAITING ABOUT 2 MONTHS TO CLOSE SO WE JUST DECEIDED TO MOVE FORWARD. NOW THE FIRST OPP. THEY GOT THEY RAISED THE INTEREST RATE TO 13.9 % INCREASING OUR PYMT FROM ORIGINALLY $630 TO $970!!! I ALSO CHECKED HOW MUCH OUR PRINCIPAL HAD GONE DOWN IN THE 2 YRS OF PAYMENTS WE HAD BEEN GIVING AND OUR LOAN JUST WENT DOWN $200.00 LESS!!! SO WHAT WAS I STRUGGLING TO PAY EACH MONTH !! AIR?? THEY ARE REALLY CROOKS. . I MEAN I KNOW THEY ARE IN IT TO MAKE MONEY (THEY ARE A BUSINESS) BUT SUCK US DRY?? COME ON!! THEY ARE ALREADY MAKING PLENTY OF MONEY FROM US WITH THE HIGH ORG. INST RATES NOW THEY WANT TO MAKE MORE MONEY OUT OF US!!THEY REALLY NEED THE LAWS TO COME IN AND PROTECTS US FROM THESE PREDATOR CO.'S . . THEY ARE GETTING NOTHING IN RAISING OUR INT. RATES NOW WE CANT AFFORD PAYMENTS SO WHAT ARE THEY GOING TO DO WITH ALL THESE FORECLOSED HOMES THAT PEOPLE ARENT EVEN BUYING?? WITH OUR LOWER PAYMENTS AND LOWER INT. RATES AT LEAST IT WAS A WIN WIN SITUATION FOR THEM CAUSE THEY WERE STILL TAKING OUR MONEY BUT WHEN WE STOP COMPLETLEY THEY WILL HAVE NOTHING. OH AND FOR ALL THOSE PEOPLE WHO HAD BAD CUSTOMER SERVICE . . I TOO HAVE DEALT WITH SO MANY PEOPLE AND NO ONE KNOWS WHAT IS GOING ON WITH YOUR ACCOUNT!! I HAVE TRIED REFINANCING ABOUT 3 TIMES . . GIVEN ALL MY INFO. AND NO ONE CALLS OR MAILS LETTER ON STATUS . . I HAVE TO CONT CALLING AND EVEN THEN NO ONE KNOWS WHAT IS GOING ON!! HOW DID THEY GET HIRED YOU WONDER?? WELL I HAVE GONE WITH A NON-PROFIT ORGANIZATION THAT TRUELY CARES AND HELPING PEOPLE WITH SAME SITUATIONS MAYBE THEY CAN ALSO HELP YOU TRY THEM: ACORN.ORG WE KNOW WITH ACORN AND GODS HELP OUR PROBLEMS ARE GOING TO GET RESOLVED AND HOPES EVERYONE ELSES DO TO BECAUSE REMBEMER .....THERE IS A GOD!!!

by John Hull From Leesburg, OH on June 22, 2008

Not willing to help, or try to work things out. Don't communicate with each-other. Don't return phone-calls.

by Tiggeeloo From Graham, NC on June 20, 2008

These people are HORRIBLE. Anthony Barone must have his masters degree in fraud and cheating. He does not even have the b##ls to answer his own mail questions - he has one of his inept flunkies do it for him, meanwhile he is living in a freakin resort area in Texas. He does not have the gall to list his phone number!

by Anonymous From Whitesboro, TX on June 14, 2008

by Anonymous From Mchenry, IL on May 29, 2008

I would never use them again. They are rude and not willing to help they also hang up on their customers with out saying goodbye. I would not recommend them to anyone.

by Thomas Chatman From Panama City, FL on May 29, 2008

by Sherman Thomason From Buckfield, ME on May 26, 2008

NationStar has been impossible and has not treated us fairly . they refused to release our property for several years even though it had a seperate tax map and was not part of the loan agreement. Nationstar is awful.

by beaten and abused From Albuquerque, NM on May 25, 2008

We had no choice...our mortgage was taken over from Centex by Nation Star. We are not allowed to see any of the documnets. They do not keep proper records. They make false accuations...why can't we find out the truth behind his company and who is behind it? Aren't there any laws concerning this?

by anonymous From Chandler, AZ on May 25, 2008

Do you people actaully thik before you write? Read what you wrote. Would you allow your children to justify bad grades or poor decisions this way. Probably not, you would teach them about taking personal responsibility and utilizing their available resources before making a decision or settleing for a bad grade. Learn from your percieved poor decision and move on. Don't do it again. You can't go back, you can only go forward, just like you would teach your children.

by Anonymous From Danvers, MA on May 19, 2008

Very slimey firm. Try talking to one of the top people. They used to have all the top people on the web site telling how great they were but if you notice they have removed this feature. Rats always run for cover. Beware fo this lender!!

by Lisa Ahrens From Erie, PA on May 16, 2008

by Anonymous From Cheshire, CT on May 16, 2008

the company is run by crooks who just want to line theor own pockets. look at their history they all came from ASSOCIATES!! They have great training on how to stick it to the consumer!

by Anonymous From Harvey, IL on April 28, 2008

by juan miguel From New River, AZ on April 24, 2008

This's the worse company I have ever work with.No one knows what the hell is going on with your account.

by Anonymous From New Windsor, NY on April 23, 2008

by Andre Stephens From Tacoma, WA on April 22, 2008

They have been very freindly in trying to help me, but we run into trouble with the other owner.

by Matthew Farrell From Mount Gilead, OH on April 08, 2008

by Anonymous From Irving, TX on April 07, 2008

Employment Seekers Beware!!! Nationstar has already shut down an laid off all their staff and now trying to rebuild. However, the hiring process is terrible and the Senior Management is very corrupt. The post from Laura sounds exactly like what I and several other of my colleagues have experienced. If you want job security and an employer with integrity, his company is not for you! Not to mention from the looks of this blog their customers feel they are crooks as well. My advice is just be careful, I sense some dishonesty and deception from the already once imploded Nationstar Mortgage.

by Anonymous From Irving, TX on April 07, 2008

Employment Seekers Beware!!! Nationstar has already shut down an laid off all their staff and now trying to rebuild. However, the hiring process is terrible and the Senior Management is very corrupt. The post from Laura sounds exactly like what I and several other of my colleagues have experienced. If you want job security and an employer with integrity, his company is not for you! Not to mention from the looks of this blog their customers feel they are crooks as well. My advice is just be careful, I sense some dishonesty and deception from the already once imploded Nationstar Mortgage.

by Sharon Davis From Chowchilla, CA on April 03, 2008

My home was vandalized. I filled a claim with my insurance company - who promptly issued me a check to repair my home in the amount of $44,000 - it was made out to both me and my mortgage company - Nationstar Mortgage. It is now nearly one year later - and Nationstar has not issued me one dime of that insurance claim. Four bedrooms and three bathrooms were destroyed. My home is unlivable. I've had to rent a temporaty appartment. I used my personal funds to try to repair the home but ran out of funds, and failed to make two mortgage payments. Nationstar is now saying they will foreclose on my home. Repeated requests for the insurance proceeds have been ignored. Repeated requests to settle the situation have been ignored. This company is the absolute worst. They lied about the interest rate on the loan, they lied about the loan fee, they are stealing my insurqance proceeds and now they are stealing my home.

by laura From Dallas, TX on April 03, 2008

Dear Mr. Anthony Barone (et. al), My name is Laura #####. I was contacted by one of your company's recruiters, Krista Hill. My contact information was most likely given to her by Marlowe Morgan, one of your other recruiters, who had access to my name, number, and email address because my husband, George #####, who recently was asked to complete all of your application paperwork, upon having interviewed with your company numerous times, five total to be exact, used me as a personal reference. My information was given to your company by him upon the belief that the privacy of my information, along with all other information disclosed on his application, would be regarded and cared for with the highest integrity. Below (see bottom of email) you will find the email that your recruiter Krista Hill sent to my email address. To begin, I'll address this event. Your company employee's contacting individuals from other unsuspecting candidates applications, while I imagine, is not illegal, is, in my opinion, a highly unethical practice. In light of my husbands experience with your company, which was one of the most abominable interview events I've ever witnessed, I'm not surprised. You should know that I have every intention of making mention of how unprofessional Nationstar Mortgage is every opportunity I get. Additionally, I will be posting this letter on an internet blog already containing complaints against Nationstar to offer further insight into the companies practices. I do not appreciate receiving unsolicited emails and telephone calls from your company requesting me to submit my resume to your company. I think you might be interested to know, as I'm sure you're completely unaware, just how ineffective some of your employee's are. My husband has 15 years of mortgage experience, including extensive experience both managing and running mortgage companies. He has worked for and held management positions with quite a number of the leading mortgage companies in the industry, including Countrywide. As well, he has held executive level positions, including VP positions in Sales & Marketing of Retail Mortgage products. My husband agreed to move to Dallas with me upon learning we were going to be having a baby, so that I could be closer to my family. He left his job in California, and upon arriving here, applied for a management position listed by your company online. He received quite a few calls from various Nationstar employee's regarding his resume. He initially spoke with a woman named Marlowe Morgan. Upon their initial conversation, my husband informed Marlowe that he was only interested in interviewing for the Sales Management position, as this was the only available Nationstar position that would allow both he & Nationstar to more effectively utilize his knowledge, experience, and abilities. Long story short, upon the fifth request for him to come in and interview with yet another VP, after having devoted one and ½ hrs. of his time to just one VP alone (not to mention, he had also visited with four managers & executives by that point), in response to both his & my own protestations, Marlowe assured George that he would be interviewing for a Sales Manager position, that he was an extremely strong candidate and would probably be given a position after chatting with Ned Tempesta. Reluctantly he agreed to come into your Lewisville office a fifth time. Upon arrival to your company, Marlowe did not say one word to him about the fact that he was NOT going to be interviewed for the Sales Management positon, as promised, but rather just escorted him into an interview room and went on about her day. Likewise, he was repeatedly told he would receive a phone call regarding their hiring decision within 24 hrs. of his interviews. My husband was never interviewed for the position, nor did any of your employee's ever follow up in the manner they promised. Further, after that 5th interview, Marlowe told him via email that she would touch base with him as soon as she was told of the hiring decision. About one week later he received a letter informing him that Nationstar had decided to go with other candidates. Needless to say, he never heard a word back from Marlowe, nor any of your other employee's. Mr. Barone, et. al, in my honest opinion, I believe your company's representatives are engaging in racial discrimination on the down low, along with deceptive practices. None of them have displayed any real consideration for other's time, efforts, or rights. I am further convinced of this in light of having received this letter requesting I submit my resume to your people. All this said, the joke is truly on Nationstar Mortgage. Clearly, your companies serious failure to meet or even come close to your sales goals is, in large part, due to inept staff. While I think highly of my husband, and am thus partial, his credentials more than speak for themselves in terms of the value he adds to any company........despite the fact that he's a big black man with a pony tail. His professionalism and sales capacity is unparalleled. He's consistently ranked w/in the top 2% of the sales force.... nationwide.....everywhere he's ever worked. He patiently demonstrated this to each of your employee's throughout each interview, not just in conversation but, by providing actual documentation to substantiate the accomplishments listed on his resume, and remained far more professional than I ever would have if I were to have found myself being subjected to these types of practices. That your staff would be taking their time to email me, a person they know little about, while all the while sending out rejection letters to someone with 15 years of proven experience in the Mortgage field, who patiently and politely obliged them, despite their idiotic behavior, and whom More than meets and exceeds the job requirements, is quite astounding really. In closing, I agree with your staff. My husband is far too dedicated to a high standard of excellence and professionalism to ever engage in these practices your staff currently embraces. Likewise, I hold myself to a standard of professionalism that would also clash with deceptive, invasive, and racist practices. Respectfully, Laura ##### Krista.Hill@nationstarmail.com to me show details 3:37 PM (23 hours ago) Reply Laura, Your name and contact information was sent to me by one of my Sales Managers. I wanted to touch base with you to see if you would be able to send me a copy of your resume. Once I have been able to review the information I can follow up with you and we can discuss some of the open positions that we are currently looking to fill in our Lewisville area. Thank you in advance and have a wonderful day! Sincerely, Krista Hill Human Resources Nationstar Mortgage, LLC Phone # (480) 284 - 4049 Fax # (972) 315 - 6069 Marlowe.Morgan@nationstarmail.com to me show details Mar 11 Reply Thank you. I will let you know as soon as they have made a decision. Marlowe Morgan Recruiter 397 State Highway 121 Bypass P.O. Box 299010 (mailing address) Lewisville, TX 75067 phone: 972-316-8565 fax: 972-315-7630 email: marlowe.morgan@nationstarmail.com

by Anonymous From Chantilly, VA on April 01, 2008

Stay away from Nationstar Mortgage. If anyone were to do a true audit, they would find many fraudulent loans. With such high pricing and poor service, it takes a lot of deception to stay in business. Fortress Investment Group purchased this company from Centex and it was just as corrupt before as it is now.

by Anonymous From Cherry Hill, NJ on March 29, 2008

by Anonymous From Walnut Cove, NC on March 28, 2008

Very consumer unfriendly!

by joshua welsh From Aberdeen, MD on March 26, 2008

by Sal Almendarez From Fort Lauderdale, FL on March 17, 2008

I'm trying to tell you, I can help. www.armaudits.com, salmendarez@armaudits.com

by drew petersen From Fairfield, CA on March 16, 2008

They are crooks and should not be trusted. The employees lie and will say and do whatever it takes to sign. They are scum I am looking for legal counsel to maybe bring a lawsuite against them like what happen to ameriquest mortgage. These people are scum.

by Anonymous From Winchester, NH on March 16, 2008

wife was out for emergency surgery and they gave us no help to redeem oursevles in this situation

by Jack Jennings From Macon, GA on March 13, 2008

They promised one thing and did another.

by Dana Marx From Glenshaw, PA on March 12, 2008

Two times they have taken out a payment without my authorzation

by linda davis From Glendale, AZ on March 11, 2008

You are never able to reach the same person, who usually gives you bad information. They do not want to help, just lie and do not return phonecalls. They are all corporate money thinkers, not GOD fearing everyday consumers

by Sal Almendarez From Fort Lauderdale, FL on March 08, 2008

Having problems with your ARM loan. I can help. We audit loan notes for violations, discrepancies and errors in calculations. Visit us a www.armaudits.com or call 800-393-1564.

by Blair From Friendswood, TX on February 27, 2008

No problems....Have been extremely nice to me,even when I'm late.

by Carrie Schuffert From Tarentum, PA on February 27, 2008

I tried to refinance and they gave me a great rate until it got closer to closing then they said since my rate wa going to adjust in a few months they were going to change my rate to reflect the adjustment, which then of coarse I couldn't afford the new payment which was greater than the old one, so I put the house for sale and moved. After I moved they offered to lower my payment for 1 year so I could try and sell the house...well I had already moved so that was no help.

by shelby From Northport, NY on February 18, 2008

Horrible liars cheaters. And all the people on here posting about how great they are because you work for them, let's see how you feel when they law your butt off and then you will have no job and not be able to make payments. What then? Maybe some compassion?

by Anonymous From Lagrange, IN on February 16, 2008

nation star sucks they need a lawsuit put to them i have a mortgage with them and i have recently had to sign on disability and they dont care they just raised my payment and i hope someone can stop this BS" i advise anyone to not take a lone with these crooks. please take heed to this because i dont want you to be where i am right now.

by Ryan From Carrollton, TX on February 13, 2008

sounds like everyone that is complaining either lost their job, or had bad credit. Yeah I think they probably didn't know everything, but come on would you lend your personal money to someone without a job? Or if you made a deal with someone to pay you X amount per month and they didnt, how would you feel. I feel bad for those who lost their home. But, I think most of these people should have paid their bills all these years and they would not have had to go through that company. I see both sides of it, but if someone owed me a couple hundred thousand dollars and didnt pay I would try to screw them over also. Good luck, invest in a credit repair company and go to a real bank.

by Anonymous From San Jacinto, CA on February 09, 2008

The worst by far!!! We r in a adjustable rate the market has dropped, we asked if we could try to refi into a fixed, they said we were to upside down on our home that there was no way they could refi us, we can't afford the changing payment, asked if they could just lock us in at our rate now, our payment would not change the would still get their money every month on time but they can't do anything since we were not late on a payment, so we missed a payment hoping they would then do something....no....they say they are willing to work with us but they are NOT AT ALL, lowering our payment and adding it to are already upside down home makes noooo sence.....they can have their house!!!

by Christine Briggs From Martinsburg, WV on February 06, 2008

by Anonymous From Greenwich, NY on February 04, 2008

by Anonymous From Binghamton, NY on February 04, 2008

by Anonymous From Bridgeport, CT on January 31, 2008

They're a bunch of cold calculated bureaucrats. Very insensitive as human beings. The equivalent of viruses.

by annonimous From Orlando, FL on January 26, 2008

i discovered recently that nationstar mortgage forged my husband income to get us approved for a loan.. we have adjustable rates going on and rigth now we file bankruptcy..ps..nationstar already foreclose our home as we speak..

by Anonymous From San Antonio, TX on January 21, 2008

I'm tired of dealing with different Nationstar Employees at different times. I get different answers from different people.

by something From Sun City, AZ on January 13, 2008

I WORKED FOR THIS COMPANY. THEY PROMISE YOU ALL THIS MONEY YOU ARE GOING TO MAKE. THEY PROMISE TO YOU THAT YOU ARE PUTTING ME IN TO REALLY GOOD LOANS. IT WAS ALL LIES. I AM REALLY SORRY TO ANYONE I PUT INTO THESE AWFUL LOANS.

by Charisse From Clark, MO on December 18, 2007

I'm really upset with how they take out checks over the phone, they don't take them out when you schedule them, and then wonder why the check bounces.

by Bob From Merchantville, NJ on December 17, 2007

I refinanced in 12/06 and paid these dopes off then. They still reported me late in Jan & Feb of 07, and they booked them as 90 day late. Now my credit is screwed up and I can't get another refi until they fix their error. They are a bunch of bums and crooks.

by Abram From Folsom, CA on December 12, 2007

My biggest issue with this company is 1) The screwball calculations they used to determine your rate. 2) and the biggest complaint is they have no programs to help you unless you become 30 days late. They do not want to help you from becoming 30 days late because they know if they wait until this happens it makes it difficult to get refinancing with someone else. The problem here is they have been so greedy they are screwing themselves right out of existence.

by Teri Kirkland From Graham, NC on December 12, 2007

FREE AT LAST, FREE AT LAST, THANK GOD IN HEAVEN, I AM FREE AT LAST! I escaped from Nationstar in November 07. "Fresh start program" my butt! They just about fresh started me out of a home. By the way......THEY STILL OWE ME MONEY!

by Anonymous From Rowlett, TX on December 05, 2007

A wise man once said, "those who have the power to do something (defend the week, make a wrong right, whatever....) are obligated to do so. I believe this to be true with regard to all financial companies who assist individual (and often uneducated) people with loan and investment decisions. I used to be employed by Nationstar mortgage. Having worked there and seen their loan documents with my own eyes I must tell all of you who are complaining that YOU must take some responsibility. Everything about your loan is clearly disclosed to you in your loan documents. Especially the part about an adjustable rate. ITS IN BIG BOLD PRINT! You can't miss it. However, that being said, I have learned that just because you disclose something on a loan document, doesn't let you off the hook from a moral standpoint. Nationstar could train their employees to ensure that every customer fully understands the terms of each loan and what that means to their personal finances. But if they did that, they would, no doubt sell far fewer loans. Back to my original point, the mortgage professional is morally OBLIGATED to disclose and NOT take advantage of a consumer (a human being) who has little (if any) education about the mortgage process. But who will it be to step and and fill the responsibility of solving this problem? The government? Probably. Nationstar is just one of many companies that engaged in some sales tactics that could be considered questionable. I don't agree with their practices, but it just isn't fair to single them out. The entire subprime industry rose and fell because of greed. Lets not put that blame on one company.

by T Kirkland From Graham, NC on November 19, 2007

I FINALLY got away from these crooks last month. I feel like the weight of the world is off of my shoulders....although they still owe me money. Do you suppose I will ever see it??

by Charles Ezirm From Santa Rosa, CA on November 10, 2007

I have been thinking that I was the only one with the worst experience with Nation star. I am about to get away from them and then sue them for Predatory lending and I wish some or all of you would stand with me to let the whole world know that this company terrible for any citizen. When I was seeking help to reduce my pay, one of their managers tole me there was nothing he can do for me and then advised me to sell my house otherwise, they will foreclosed on me. That was a treat. They claimed I owe them when I never did. I hope some attorney will put a class action law suit on them and I will give him all the information he would need to prosecute these heart less beings.

by Anonymous From Bronx, NY on November 08, 2007

There must be a problem with all the negative comments on this page alone. When you are a responsible citizen trying to make arrangements with the mortgagee, they will have no options to help. I have to foreclosed at this point, but I will be in trouble soon. I have called Nation Star several times to explain my situation before I can no longer make payments and no luck. They try to work with me. No came up with no option, so I have one option which is stop paying.

by Teri Kirkland From Graham, NC on October 29, 2007

They DO lie! They ARE crooks! They are getting what they deserve now......going down the drain!

by me From West Bloomfield, MI on October 21, 2007

worst company i have ever thought possible. the only people saying this is a wonderful company have an interest in it. by the grace of God, I hope to never have to have any dealings with a company such as this. i was off work because of a cyst of a nerve in my leg, and had too go with a less than honorable company. those of you who claim that the only people who use these type of services remind me of the story of the snake who bit the women after she dressed him in clothes. she ask why he bit her after she took such good care of him, is response, you knew i was a snake when you saved me. be careful of your comments. the earth is round for a reason. what you say about someone comes home to dwell in your house. and to ms sandra hester, i hope you never have to fight against a company that our right lies on you. you should know, YOU LIED ON US. you will reap what you sow. more than you sow, later than you sow. nationstar should be sued for being a fraudulent company.

by ? From Corinth, TX on October 15, 2007

THESE PEOPLE SUCK THEY DONT EVEN HELP YOU WHEN YOUR IN TROUBLE AND ABOUT TO FOREC lOSE THEY WONT EVEN REFINANCE US AND WE HAVE BEEN WITH THEM FOR SEVERAL YEARS , ALL I CAN SAY IS THEY ARE NO GOOD . PLEASE DO NOT USE THEM LOOK AT THERE RATINGS. ...

by Anonymous From Lewisville, TX on October 13, 2007

All you people with ARM's need to get over yourself..you get a letter 90 days out from your adjustment telling you what's going on then you cry about how you cant pay the bills and expect us to help you. You signed the contract so grow up. When i call you for payment arrangements don't cuss me out cause you cant pay your bills

by Anonymous From Pendleton, IN on October 12, 2007

If I were you and I hope it never comes to that, Nation Star Will do anything to keep your money and increasing payments and go as far as to make up lies about you to other mortgage company and even go as far as to Black Ball from getting with other mortgage company. So if you want a good fresh start I suggest you steer clear of Nation Star because they will screw you royally.

by Trina From Dillsburg, PA on October 10, 2007

I currently have a mortgage with them and they SUCK! I have 1 yr and 6 mths left till my pre-payment penalty is up and then we are done with them! Heed all this advice and STAY away from NationStar!

by T. Kirkland From Graham, NC on October 08, 2007

I am currently with Nationstar mortgage....hooked by lies of a "fresh start" program and them hit with ever increasing rates! They are crooks, liars and thieves and I pray for the day that I can get away from them. All I can say is that they will all have theirs coming in the after life!

by Anonymous From Detroit, MI on October 01, 2007

When you see comments saying stay away from this so-called company, take heed and do it. They are nothing but a bunch of crooks who have no concern or compassion for their customers, if you can call us that. It's all about making the customer feel bad and getting the money by any means possible.

by joan From Irwin, PA on September 20, 2007

Nation Star got me into an arm promising stating that rates barely go up and I also have a prepayment penalty. I no longer can afford my payments and I am unable to sell my home because of the prepayment penalty. Boy was I taken advantage of

by harrassement From Sicklerville, NJ on August 28, 2007

to get the harassing phone calls addressed from nation star mtg, I had to contact Touchstone communications. Is Touchstone selling mortgage profiles to this harassing company who does not even have technology to remove you from there calling list? What is the connection with Touchstone Communications and Nation Star Mtg.?

by PATTY From Sanger, CA on August 27, 2007

AT THE TIME OF SIGNING THE DOC'S, THE NUMBERS WERE WRONG, WE WERE TO RECEIVE 10,000 CASH BACK AND THEY FORGOT TO INCLUDE A PRE-PENALTY FROM THE PREVIOUS LOAN AND WAS TO PAY OFF A CREDIT CARD ACCOUNT. WE OUR AGENT COULD NOT BE REACHED AND FELT PRESSURED BECAUSE WE WERE RELYING ON THIS NEW LOAN TO PAY OFF THE CURRENT LOAN WHICH WAS ALREADY LATE. THE PAYMENT WAS VERY HIGH AND WE STRUGGLED. MY HUSBAND LOST HIS JOB AND WE TRIED TO SELL THE HOUSE AS A SHORT SALE. OUR LOAN WAS 282,000, THE HOUSE WAS APPRAISED AT 320,000 AND WAS NOW VALUED AT 260,000. THE BANK WAS GOING BY THEIR COMPS AND WE COULD NOT SELL THE HOUSE AT 290,000. GETTING CLOSE TO FORECLOSURE HAD OFFERS AT 255,000 AND BANK WOULD NOT ACCEPT. WE SIGNED THE NOTE OVER TO THE BANK TO AVOID A FORECLOSURE. THE HOUSE HAS SAT ON THE MARKET AND LAST I CHECKED IT WAS SELLING FOR 249,000, I THINK THE HOUSE FINALLY SOLD. I HAD 2 OFFERS AND THE BANK TURNED IT DOWN AND WANTED MORE MONEY. I AM NOW RENTING,I CAN'T BELIEVE I WAS TALKED INTO THIS LOAN.

by Jason From Katy, TX on August 23, 2007

I used to work for Nationstar Mortgage. Now the product we sold was definitely terrible. I mean you could get approved with other lenders for way less points and less of an interest rate you were supposedly buying down. As far as unfair practices, my branch never di dunfair practices, we never as far as I saw tried to sell a loan to someone who could not afford it. Anyways, one thing I know they did do was hire people not really knowledgable in the industry, that way they could teach them how to sell such crappy products. And as far as you people who say you didnt know about being in an ARM loan, there are SOOOO many documents you have to sign, its not anyone's fault you didnt know. But ya, bad company, all they care about is loan production.

by annonymous From Crestwood, KY on August 18, 2007

C'mon guys! You know how it goes! You start out with t client and it's shaky... but that Realtor you've been courting REALLY needs to sell this listing and this poor sucker is ready to get out of their apartment. So you're working the deal. Then this doc comes in... and it doesn't look good - we're going to have to switch programs. But it's only affecting your payment $29 bucks. You can afford an extra $30 bucks, right? That's just like - 99 cents a day! Heck - you could give up your daily cup of coffee for that! And SURE it's adjustable, but rates have been great for the past 6 years! Economic indicators look good. By the time it adjusts, you'll be ready to refinance or sell anyway. Besides... ADJUSTABLE means it could always go down too... So stop treating these people like their idiots. Courtrooms are filled with patients who signed informed consents before they let some incompetent physician hack away at them because they trusted them. Nation Star - notwithstanding the regulatory documents that might buy you a few hours sleep at night, YOU are the professionals. It's your job to ADVISE you clients based market conditions and historical data that you should have access to. Unless THAT'S the problem! Do you hire "closers" over knowledgeable mortgage professionals? Lesson learned folks: When you're buying a home, it pays to have an experienced person whom you know you can call or walk into his/her office 3-4 years after the fact and share these concerns... instead of trying to air them on a blog. Good luck.

by Anonymous From Ishpeming, MI on August 11, 2007

pre-qualified for refinancing out of an arm to a fixed, ordered appraisal said it would cost 350, turned out they charged our credit card 515.00, faxed everything the underwriters wanted, increase our homeowners insurance, all to be denied refinancing because our new appraisal is 14000.00 higher than the original appraisal to purchase the property. Something is definitely suspicious with this company. hoping we can find someone else to refinance us. Went w Nationstar because of no down payment

by John From Silver Spring, MD on August 08, 2007

Nationstar is the worst mortgage company. sometimes they report that you are late when you are not

by Anonymous From Tempe, AZ on August 04, 2007

Nationstar provided excellent customer service the whole time I dealt with them.

by Anonymous From Englewood, CO on August 03, 2007

Who are you to blame a mortgage company for putting you in a loan that YOU knew you couldn't afford. GROW UP. And for those who say that the company lied regarding income etc. etc., that's your fault, you had to sign the mortgage/closing papers...you didn't do anything about it when you had the chance and now you're crying because you can't pay your bills.

by Anonymous From Aurora, CO on August 03, 2007

I use to work for them and they train the workers to lie and do whatever it takes to sell the loan

by anonymous From Lakeland, FL on July 30, 2007

Tell them to stop calling me! I do not need a new mortgage or refinance.

by JASON From Dallas, TX on July 24, 2007

Are these people grown adults making contractual decisions. You truly are the only one that can know if you can afford a payment or not . Grow up!

by Anonymous From Columbia, SC on July 20, 2007

I've had a mortgage with Nationstar/Centex Home Equity for years. I've never had issues. They've been very professional. I would not have signed a loan I knew I couldn't afford.

by emily From Hillsboro, OH on July 20, 2007

by Cindy from Fort Worth From Fort Worth, TX on July 18, 2007

First of all I was supposed to receive a fixed rate but did not find out until closing that it was an ARM. They promised to refinance me to a fixed rate in 2 years. My interest rate keeps going up and is at 10%. I have called them many times to get my interest rate down and they will not help me.

by martin rummel From Fairview, NJ on July 17, 2007

after being late with payments we were promised a new loan agreement. this dragged on for two month and we were told the new loan would pay off the late bills and after waiting two months they said just pay your bills and were going to put you in foreclosure! Their representatives were very unprofessional.

by Anonymous From Castle Rock, CO on July 17, 2007

You are actually complaining that a mortgage company approved a loan that you couldn't afford? What happened to being responsible for your own actions? If you go shopping do you expect the sales clerk to tell you that you can't afford a shirt?

by Anonymous From Pomfret, CT on July 16, 2007

Since becoming Nation star, they have misplaced my payments, "thank god for tracking through the post office" and made mistakes with my account number so I was late! I am really starting to feel like prey

by kelley From Ruther Glen, VA on July 02, 2007

I can not believe these problems with Nation Star Mortgage. I have had them for a long time and never had an issue.

by Anonymous From Chelmsford, MA on June 28, 2007

I hope that the employees of Nation Star Mortgage start to become humans and stop being Robots.

by Dorothy From Quincy, FL on June 20, 2007

I tried to get Nation Star Mortgage to lower my payment to something I could afford. The only thing they could tell me was that by credit score was too low. It is the same now or better than it was when they took over my loan. What gives

by Susan From Huntington, WV on May 18, 2007

After making all my payments on time, Nation Star Mortgage and Centex refused to refinance my home to a fixed interest rate. Last year paid out $350/mo and only paid $140 to principal (for the whole year) STAY AWAY FROM THIS COMPANY!!!!!!!

by kathy christian From San Jacinto, CA on May 17, 2007

Nation Star Mortgage approved my loan with both parties knowing that I could not afford this payment, when loan started out it would have been great. It took 3 months to close by this time I was so far in I had to take the loan. Nation star lied and raised my interest rate with there delay.

by Anonymous From Albuquerque, NM on May 10, 2007

Nation Star Mortgage forged my income to get me "approved" for a loan knowing that I couldn't afford the payment that they were going to give me. Nation Star Mortgage lied every time I talked to them about my loan & my interest rate kept rising due to their delay & error. Definitely the worst company to even think about trusting with my home. They do not care about what is best for the customer...associates that I came in contact with just cared about making a buck.

by Jack fleming From Charlotte, NC on April 30, 2007

Nation Star Mortgage is a Fair Mtg company

by Anonymous From Gastonia, NC on April 05, 2007

They did not pay off the bills like they were supposed to when we were talking about his, and actually lied about other things that would have caused us to not do business with them at all.