James B. Nutter & Company

by Harry Heckard From Dallas, TX on January 26, 2012

We have been in our home for 16 years and at our ages we WANT to stay here till we go home to be with our lord.

by Anonymous From Olathe, KS on December 31, 2011

Work at Nutter for a week you'll know all the claims of dirty deeds are true. This place chews people up and spits them out. They not only discriminate but they intimidate and bully their employees AND their customers. I was shocked at the dismal customer service they provide and the lack of commitment to doing paperwork right the first time. Be assured, if you work with this company you will see their nasty side in time.

by ANONYMOUS From Charlotte, NC on November 25, 2011

JAMES B NUTTER MORTGAGE COMPANY PERSONNEL DEMOTES BLACKS,FIRES BUT HIRES ALL FAMILY MEMBERS. FIRED AFRICAN AMERICAN WITH MORE THAN 10 YEARS LOSS MITIGATION EXPERIENCE AFTER SHE MADE MISTAKE AND SHE FOUND MISTAKE THAT HER UPPER MANAGER MADE BEFORE SHE WAS TERMINATED AND THE CASE WAS GIVEN TO THAT PARTY. HE IS Caucasian UPPER MANAGEMENT IS IS STILL EMPLOYED. MAY I REMIND YOU, THIS SAME EMPLOYEE SUPERVISED LOSS MITIGATION DEPARTMENT OVER 10 YEARS WITHOUT A PAY INCREASE. WORKED MORE THAN 8 YEARS ALONE. JAMES B NUTTER PROMISED WHEN FUNDS BECAME AVAILABLE, SHE WOULD GET THE MANAGERS JOB. NOT SO, JAMES B NUTTER NUTTER HIRED CAUCASIAN MANAGERS. THIS EMPLOYEE TRAINED ALL THE EMPLOYEES IN LOSS MITIGATION. THE LAST MANAGER DEMOTED HER AND GAVE HER POSITION TO A NEW HIRE SHE HAD JUST TRAINED. SHE WAS NOT AFRICAN AMERICAN. I WAS TOLD HER LAST MANAGER EVEN CONTACTED A FORMER EMPLOYEE AND ASKED HER IF THAT EMPLOYEE HAD WARNED HER. THE BIG FAT PERSONNEL MANAGER DID NOT GET A CHANCE TO WALK HER OUT, AFRICAN AMERICAN EMPLOYEE. TOTALLY CREATED A HOSTILE ENVIRONMENT HER AFRICAN AMERICAN EMPLOYEES. THIS IS MY FRIEND. THEY HAVE TERMINATED OTHER AFRICAN AMERICAN WITH NOTHING BEING DONE. SOMETHING NEEDS TO BE DONE ABOUT JAMES B NUTTER. THE BIG PERSONNEL MANAGER EVEN CALLED THIS AFRICAN AMERICAN AND Offered HER TO COME BACK TO WORK. IS RACE AN ISSUE AT JAMES B NUTTER? DO THEY PURPOSELY HARASS EMPLOYEES TO MAKE THEM QUIT AND WHEN IT DOES NOT HAPPEN.

by PO'ed From Charlotte, NC on November 23, 2011

Liars & Thieves... I can't wait until God catches up with these slimy Pickles. In the meantime, I will post about them EVERYWHERE on the interwebs, that I possibly can.

by Anonymous From Whitehall, PA on November 18, 2011

This is the SUCKIEST company out there!!!! They do NOT want to work with anyone. I had the same experience. No empathy for the customer. I say, "What comes around, goes around!" Each and every one of them will get there payment due. And I for one hope it is the worst that they can experience. I do NOT recommend this company at ALL!!!!!! I hope they all rot!

by You've Got To Be Kidding From Colorado Springs, CO on October 22, 2011

Thank you all for helping me decide NOT to choose this company. I kept getting offers in the mail but I decided to do a review on any offer. My research paid off and save me a lot of unnecessary headaches! I love the power of the internet!

by john oliver From Oklahoma City, OK on September 18, 2011

I have been the James B Nutter for about 14 years and have refinanced with them one time. My problem with them is They will not move into modern times, I use Quicken Bill pay to pay about six monthly bills with other companies I owe and all but James B Nutter will allow electronic transfer using this company if I pay a bill today it will be at my bank no later than four days if there is a holiday or weekend if not about two day's. But James B Nutter will not accept their electronic transfer so a paper check must be sent to them by US mail then it will take them 8 to 10 days to get it to your bank and that can easily put you within the late payment fee of $14.95 that they charge if you are 14 days late it looks like old men with old ideas.

by Anonymous From Charlotte, NC on September 07, 2011

FRAUD!!! Plain & simple, these shareholders should be in prison!

by Anonymous From Stockton, CA on August 17, 2011

I was able to find only one person to talk with and write to who had the sense to be able to do the right thing. I will not give that persons name because looking back they may have gone beyond what the company would have "allowed" them to do. The result is we able to keep the property and continue on with day to day. Thanks I think.

by anonymous From Kansas City, MO on August 12, 2011

stay away from nutter at all costs!!!!!!!

by Ripped Off From Arlington, TX on August 12, 2011

We refinanced with JB Nutter. It was a great, smooth transition. However, after the first year, we received a letter in mid-December stating that beginning the following month, our payments were going to go up by an extra $429. The reason stated was because they needed additional funds to build up our escrow account. It seems that they lured us in with a lower payment in the refinance, but then failed to apply enough money to escrow to pay our taxes & insurance. They are requiring us to make these extra payments for 12 months, and then our payment will go back to the lower monthly amount. We have 3 months left and it has not been easy coming up with an extra $429 every month for the past 9 months. A little more notice at least would have been nice. All attempts online and by letter to reach them have resulted in no replies. Their customer service is the worst of any company i have ever dealt with. Horrible! Don't fall for their promises....

by Anonymous From Decatur, NE on April 12, 2011

James B Nutter Company, Kansas City, MO. Are they discriminating in promoting African American employees to Management positions and frequently terminates them too. I am a customer and was told that Human Resources lady hires all of her relatives to possibly management positions, or other positions, but the company cannot afford to give employees raises. Numerous African Americans employees have been terminated by James B Nutter Company, Kansas City, MO. Employees who worked diligently and loyal to the company. Why are so many African American employees terminated by James B Nutter Company, Kansas City, MO? What is the ratio for terminating non African American employees as opposed to African Americans. Is this good business for the Mortgage Industry? I understand James B Nutter Company makes it very hard for African Americans to modify or refinance or simply getting a loan with their company.

by Anonymous From Charlotte, NC on March 16, 2011

After 8 1/2 years of being a good customer we fell on hard times. They worked out a forbearance but the terms were too high and the date isn't what we needed it to be based on my husband's commission payments. One of their agents had me in tears, practically yelling at me about making payments on time. Unacceptable. The first person I worked with was Greta. She starts off nice then she turns. She isn't the only one I had problems with. I did get a supervisor that was helpful at first then she sent me to a "counselor" that had my nerves torn to pieces. I am just trying to save the house I love. And the no partial payment acceptance is horrible. Are all mortgage companies like this?!!!

by Anonymous From Chicago, IL on January 13, 2011

JBN is one of the most customer unfriendly lending firms I've ever dealt with. They do not look at their transactions as partnerships with the client. Their staff is rude. I agree with the above poster...Greta is a bad person.

by A.F. From Tucson, AZ on November 24, 2010

At first they seemed to be helping me with lowering my monthly payments. All was well for a bit. With the economy where its at right now I can no longer afford this home because of cut in hours. Do you think they are willing to help? All I was told was call us back when you think of some thing....What? Then I receive a letter asking for a payment. What? I just told them I could not pay it.... (I could make a partial payment but JB Nutter does not except partial payments) I don't think they are there to help me one bit. I would not recommend them to anyone.

by Anonymous From Fort Worth, TX on November 10, 2010

Dear Ms. Faulkender; This response is to your letter dated October 1, 2010, received on October 7, 2010, regarding the Hartford Insurance refund of $1,524 which was cashed in December 2009. First of all I would like to state that I am very disappointed and dissatisfied in the poor service James B. Nutter & Company (JBNutter) has provided me in the management of my escrow account. The reasons for this dissatisfaction are: 1. In early October 2009, I contacted JBNutter and told them I canceled my hazard insurance policy with State Farm and was now using The Hartford for the amount of $1,524. I was told at that time JBNutter had already renewed my hazard insurance with State Farm for the amount of $1,973 and that since the State Farm policy was already cancelled, State Farm would send a refund check to JBNutter. 2. On or about November 20, 2009, I received a check from The Hartford for the amount of $1,524. I called The Hartford and was notified by them that JBNutter had paid twice for the hazard insurance. I immediately called the JBNutter Hazard Insurance Department and was told that my account showed that it was only paid once and that The Hartford was mistaken. 3. I received my Annual Escrow Account Disclosure Statement - History, dated July 13, 2010, from JB Nutter. (copy attached) This history showed the State Farm payment of $1973 and one $1,524 payment to The Hartford, but no double payment of the $1,524 or refund of $1973 was listed. 4. On October 13, 2010, I received a copy of the State Farm refund check #608 271128, dated October 28, 2009, which was cashed by JB Nutter on November 9, 2009. (copy attached) Before I decide to send you a check for the $1,524, I want my account credited with the State Farm refund of $1,973 and a new Annual Escrow Account Disclosure Statement - History sent to me. I would like one statement with just the $1,973 added and one with both the $1,973 and $1,524 added. If you have any questions on this letter I can be reached using the contact information listed below. Signed, Donald A. Leer This is being sent due to the lack of your employees' responding to my letter dated October 17, 2010, which was in response to a Jab Nuttier letter dated October 1, 2010, received on October 7, 2010, regarding the Hartford Insurance refund of $1,524 which was cashed in December 2009. First of all I would like to state that I am extremely disappointed and dissatisfied with the poor customer service James B. Nuttier & Company (JB Nutter) has provided me to date. I do not appreciate the way my escrow account has been managed and the extortion methods used to increase my house payment without due process of giving me sufficient time to investigate the problem and by not providing me with any evidence of any wrong doing on my part. I would like you to respond to this letter by December 12, 2010 with the following: 1) The reason why no one has contacted regarding the above letter; 2) Explanation as to why my account was not credited with the State Farm Hazard Insurance refund of $1973, which was cashed by JB Nutter on November 9, 2009? 3) The reason why my escrow account has not been credited with the $1,973 State Farm refund; 4) Provided me with evidence to show where the alleged $1,524 was taken out of my escrow account and sent to the Hartford Insurance; 5) The date a new Annual Escrow Account Disclosure Statement - History showing the $1973 credit and what my new house payment will be sent to me; 6) A new Annual Escrow Account Disclosure Statement - History with the $1,973 and $1,524 added, if there is evidence the$1,524 came from my account, and what my new house payment will be; 7) A written apology and a description of what steps you will take to preclude this from happening again. If you have any questions on this letter I can be reached using the contact information listed below. Signed, Donald A. Leer

by Anonymous From Fort Worth, TX on November 10, 2010

Don

by Anonymous From Kansas City, MO on October 25, 2010

James B Nutter is the biggest rip off. nutter Sr thinks he's back in the Tom pendergast era thinking he rules Kansas City. and JR is just a cocky chubby daddies boy. Nutter was in trouble with the Feds for reverse mortgages and had to pay a hefty fine. trust me they to guys daddy and jr will screw you with the biggest stick they can. there are a lot of great mortgage brokers out there that we will help you find a good lender and there are brokers out there that will help you when you need it..James B Nutter thinks they're better than anyone who needs a mortgage. Got news for you it's Heaven or Hell and I bet I know where Nutters are going.

by VERY SATISFIED From Rowlett, TX on August 19, 2010

HAD A VERY GOOD EXPERIENCE WITH OUR MODIFICATION. MONTHLY PAYMENTS 100.00 LESS. ALL IS WELL

by Sharon From Dundalk, MD on August 10, 2010

Have been doing business with JB Nutter for 14 years. Have refinanced a couple times now. No problems, no hassles, everyone I've ever talked to has been great.

by Anonymous From Kansas City, MO on August 04, 2010

I was with JBN for 18 years and never had a problem. I would recommend JBN to anyone.

by Gardner From Glenwood, IL on May 14, 2010

If you can't afford $1400 @ mo, how can you afford $1995?? This company will not work with NACA. They will not agree to a modification of the loan. i.e. lower payments!!!lower interest!!! Even if the lower payments were granted, we probably could keep our payments up. Right now, we can hardly survive on one income and unemployment.

by Unknown From Irving, TX on March 12, 2010

JAMES B NUTTER worst mortgage company ever they are not flexible they are rude especially a lady called Greater she needs to understand life out here is very had in the current economic crisis. My suggestion is they need to introduce payment deferment programs or extension than the forbearance plan that does now help customers to catch up but in the end they are still behind every month. Poor customer my brother had to give up on his house and it's been over 6 months and nothing has happened. The way they threaten you it's like they are kicking you out of the house the next day. To my surprise when we decided to move out back in September 09 up to now nothing has been done to foreclose the deal. I recommend other banks not JBNUTTER.

by annemarie eastmond From Keansburg, NJ on February 19, 2010

I am in hopes that James B. Nutter co can work this mess that has been left at my doorstep not only through my attorney an this company have me an my three sons been able to stay in our home i hope this relationship with them gets straighten out i can lose the attorney an get our lives back.

by Anonymous From Stilwell, KS on February 03, 2010

Refinanced to get a lower interest rate. Process was smooth. Did most of the paper work online and emailed them our statements & records. We have always had a fixed rate loan. I wouldn't want the risk of any sort of adjustable rate.

by Anonymous From Fort Worth, TX on January 23, 2010

not at all easy to work with- even when 1 month behind, refused a late payment- unless both payments could be made in full.

by Travis From Dallas, GA on November 24, 2009

I tried to call and get help early on, and they had no interest in helping me at all. Now my home goes up for sale on 12-1-09 and they seem to care less. I would never use them again and will fight their horrible company the rest of my life.

by sv From Bonner Springs, KS on November 19, 2009

I'm diligently pursuing the loan modification despite a little bit of a "run around" from loss mitigation. I have contacted other people in the company and feel pretty good that I have moved past the negativity and poor customer service from the default management people.

by SV From Bonner Springs, KS on October 26, 2009

I am currently trying to get approved for a loan modification through the "Making Home Affordable" program. I am the perfect candidate and have been denied twice now. I called the US Treasury and Nutter isn't even on the list for this program. I guess that's loss mitigation for you, they are just trying to get my info and that's why i have spent hours and hours filling out paperwork???? Complete mess. I will not use them again.

by employee From Kansas City, MO on September 17, 2009

I have worked for Nutter for too many years (it's a paycheck). They are not honest and won't tell you everything that you should know about the loan that you are applying for. The reason they don't have voicemail (even though they say it is so you never have to speak to a computer system-HA!)is that if you have issues concerning your loan that you applied for they can blow you off. The management tells you to just hurry up and get everything ready for the borrowers to be called to schedule a closing date. Most people are in a bind so do they argue or do they just get it closed in the next day or so. They take advantage of people so much! They had commercials on that air in which the owner's son stated that they never did bad credit loans (he used of course different wording). He lied!! They did, they sold them to CITI and didn't tell most of the borrowers. This company also helped contribute to the downfall of the mortgage industry! The Owner James Nutter, Sr., and James Nutter, Jr. at the height of the mortgage boom were telling all their Loan Officers to push the Balloon and the Reset Mortgages. Balloon mortgages and resets were a bad downfall to the market. The borrowers qualified for the time being, but after the rate reset to a higher rate that's when there when the problems started. I know a lot of Loan Officers that never even told the borrower that they were entering into this type of loan. The borrower thought this was a fixed rate. When I noticed this I would tell management they didn't care. I also told the borrower the full details of what they were entering into. Of course most of them opted for the fixed rate, only after I spoke with them. They were not and still are not squeaky clean. Be leery!! I suggest going to another company.

by ANONYMOUS From Kansas City, MO on September 16, 2009

THIS CO HAS WORKED WITH US 3 TIMES DUE TO UNFORSEEN CIRCUMSTANCES. REGINA ARNOLD WAS VERY COURTEOUS AND PROFESSIONAL ABOUT WHAT SHE COULD DO FOR US. I WOULD RECOMMEND THIS CO TO ALL MY FAMILY AS I FEEL THEY WERE EXTREMELY HELPFUL AND COMPASSIONATE ABOUT OUR SITUATION. THEY DID NOT FEED US A FAIRYTALE AGREEMENT AND WE APPRECIATE THE COMPASSION. EVERY SITUATION IS DIFFERENT AND TO THINK THEY WOULD NOT HELP YOU AS IF THEY HAVE A PERSONAL VENDETTA AGAINST YOU IS OBSURD. GET YOUR FACTS STRAIGHT BEFORE YOU GIVE THIS CO A BAD RATING, GROW UP AND COME INTO THE "REAL WORLD".

by mike paulson From Corinth, TX on August 02, 2009

by Anonymous From Kansas City, MO on June 05, 2009

Anonymous, Because this company literally scares me. I was undergoing Cancer treatments, looking for a job and getting divorced at the height of the job layoffs. Sorry Nutter that my Cancer was ill timed. After 10 years of paying ontime, and making three 1/2 pymts, JB Nutter was OBSTINATE - while other lenders were actually working with people in this economic crisis. Freddie Mac said I am easily eligible for loan remodification, but I can't get JB Nutter to give me an answer. I have filled out 4 packets of info, still waiting. JB Nutter stalls, does not answer the phone, does not call back, does not follow through with what they say they will do, you have to beg for info.... The list goes on. Shocking quite frankly. People don't believe that I am still battling them because they have this squeaky clean hometown image in KC. I guess they would rather just have my house, than work out an interim solution. OBSTINATE, UNCARING, and INFLEXIBLE.

by Becky Goslee From Prospect Park, PA on February 19, 2009

Loss mitigation VERY obstinate, refused to work with us. We also had a repayment plan that I could not afford but was told that it was my only option. DO NOT USE THIS MORTGAGE Co!!!!

by Anonymous From Peoria, IL on December 17, 2008

THEY MADE US THINK THAT THEY WHERE GOING TO HELP US WHEN THE MOTIFYED OUR FIRST LOAN AND LOWERED OUR PAYMENTS I WAS SO HAPPY BECAUSE I COULD AFFORD THOSE PAYMENTS AND THEN 2 MONTHS LATER SLAP US BACK IN THE FACE WITH THE HIGH PAYMENTS AGAIN BY ADDING OUR TAXES FOR PROPERTY ONTO IT AND ADD FEES FROM THE MOTIFICATION ON SO OUR PAYMENTS WENT FROM 536.00 BACK UP TO 896.00 PLUS SECOND LOAN WHICH WAS 298.00 THERE WAS NO WAY WE COULD AFFORD THIS SIZE OF PAYMENT AND THEY NEW THAT ASKED THEM TO MODIFY THE SECOND MORGAGE AND THEY TOLD ME THEY COULD NOT.

by Anonymous From Grand Prairie, TX on November 11, 2008

James B Nutter is not cooperative. Thei loss mitigation people are very "rough" and "unprofessional", especially Regina Arnold in loss mitigations. The strong armed us into agreeing on a 1300+ per mo payment for 4 months to get our mortgage caught up. I am going to have to call them to let them know we are unable to do this afterall

by Anonymous From Kansas City, MO on October 22, 2008

I was working with a woman in collections who never provided any options. We were also steered to a conventional loan without knowing the safeguards we were giving up. We did not have the opportunity to select the appraiser. The collection woman never mentioned any options even when I communicated with her when we were only one month behind. I was told the ONLY option was to make payment in full for the entire arrears. We were also told we were in forebearance when actually we were on a repayment schedule. I was told foreclosure or 100% of the arrears and late fees were our only option until I asked to speak to someone higher up. We have a 15 year 6% fixed rate. Our balance is approx. $96000. The house appraised for $150,000 in 2006.

by angry From Douglasville, GA on July 11, 2008

re financied with this lender" in 2005, lost job, JBN refused to work out payment plan, my loan was a 30 year, FIXED FHA loan, reps did not care, did not work with me at all. Lost home , had to file chapter 7 to save remaining assests

by Anonymous From Sun City Center, FL on April 12, 2008

we have reverse mortgage. seems to be legit. no problems so far