Indymac Bank

by Eva Rabago From Port Washington, NY on November 05, 2009

by Anonymous From Cedar Bluff, AL on November 04, 2009

just not willing to help have sent in 3 or 4 mod packets financial and all and a year and half later still no help nov. 28th we have until or the foreclosure will start pray is all i can do now

by Anonymous From Sun City, CA on October 30, 2009

We provided Indy Mac all the requested information to modify our home and 9 months later we have a foreclosure date after we were told that our home WOULD not go into foreclosure...They kept telling us that our home was in review, review, review.....

by Elizabeth Gonzalez-Wetzler From Derwood, MD on October 28, 2009

by Elizabeth Gonzalez-Wetzler From Derwood, MD on October 28, 2009

They have failed to send me information about how they can help me. I need a way to remodify the arm loan that they gave me on the first place. My husband and I can make our figures work by reducing other expenses - but the arm will be expiring and we don't want to be paying amounts that will not reduce the total principal amount. Please help

by Anonymous From Island Lake, IL on October 27, 2009

After trying to work with them for a long time I have noticed that you can never talk to the same person and everyone tells you something different. You would think their customer service department would be much more understanding. Maybe it is their job to give you the run around until your home is in foreclosure. They certainly are not there to assist you. At least they have a job.

by Terry Ann Ramsey From Island Lake, IL on October 27, 2009

You are told to talk to your mortgage company to find a path to take for help. Everyone I talk to at Indy Mac tells me something different which only adds to my total confusion.

by Valeria Bras From Elizabeth, NJ on October 23, 2009

by david lyon From La Grande, OR on October 23, 2009

by Anonymous From Spanaway, WA on October 20, 2009

Getting behind on our mortgage is our own fault - we didn't plan for unforeseen events but the mortgage company doesn't seem to want to help us at this point.

by jose ventura From Powder Springs, GA on October 17, 2009

This bank is full of thieves. They don't help you in nothing.

by Glen Johnston From Pine Valley, CA on October 17, 2009

by Gregory Bowser From Parker, PA on October 15, 2009

by Anonymous From Rialto, CA on October 13, 2009

by Ergun Duman From Wayne, NJ on October 09, 2009

They do not make it very easy to help people and keep them in their house....There is no such thing as loan modification with them.

by Patricia Jauregui From Los Angeles, CA on October 06, 2009

by michael pugliese From Little Falls, NY on October 05, 2009

we now have a diagnosis,what is the cure,true they suck. united together is the bonly way,do not waste your time with the obama plan ,it usually makes indy forclose faster. where is the government,my granddaughter has had stage iv cancer for ,four years my pension was cut $600 maybe we can convinence them to tear the house down and rebuild,cash for clunckers remember who not to vote for next yearand mail them

by Anonymous From Gainesville, GA on September 30, 2009

by LETICIA From Antioch, CA on September 30, 2009

NOT EVEN A CONGRESS PERSON CAN DO NOTHING TO HELP YOU WITH THIS COMPANY, POLITICIAN RECEIVE TOO MUCH MONEY FROM THIS BANKS THAT THEY WON'T DO NOTHING TO HELP YOU. THEY JUST pretend. THIS BANK IS A CROOK AND THEIR INVESTORS ARE thieves, They're NOT HELPING ANYBODY AND THE CONGRESS AND SENATE TURN THEIR EYES AND DO NOT DO NOTHING TO HELP YOU. THEY NEED TO BE INVESTIGATED AND GET THEM OUT OF Business. People SHOULD PULL THE MONEY FROM THIS BANK.

by Daniel Kriesch From Saint Clair, MI on September 28, 2009

by Denise Perrigo From Conway, AR on September 27, 2009

Have tried to work with them for almost 1 year now. Just give me the run around.

by Anonymous From Union, NJ on September 24, 2009

by gena From Snellville, GA on September 21, 2009

They're terrible from customer service to VP to CEO. They do not care because they are not in our shoes. Their customer service department is very rude,they are you to keep feeling out that damn packet to deny you. I the government has given them the money and they want to keep it in house. I think we all should get together and file a class action lawsuit and contact the white house and let them know what's going on

by Rebecca Cunningham From Kunkletown, PA on September 06, 2009

It is amazing how all of the comments about Indy Mac that I have read on this page are exactly how my husband and I feel! It is a shame that they are able to get away with this! Unfortunately, our loan was sold to IndyMac from Quicken loans! We have had two short sale buyers very interested and both have fallen through because of IndyMac's lack of response! We told them we were going to need help before the loan went into default and they said there was nothing they could help us with. They actually told us we had to be in default! I guess they don't like proactive consumers! They were part of the housing problem and instead of using the bailout for good, they just keep on keeping on! UGGHH!

by Bill weaver From Wilkes Barre, PA on August 30, 2009

Did a loan mod with them, meanwhile they sold my loan and decided not to honor the previous terms, never notified me of the changes, just decided not to live up to their end of the deal.

by April Hedden From Copperhill, TN on August 29, 2009

I have been trying to fix my situation since last December!!! They have continued to put me off until I am now 5 payments past due and close to foreclosure! Please help me May God Bless you!

by Randy Smith From Conyers, GA on August 28, 2009

THEY HAVE NOT BEEN WILLING TO HELP AT ALL EVEN WHEN I TOLD THEM THE PROBLEM 3 MONTHS AGO.

by Dee Ray From Inwood, WV on August 20, 2009

Unwilling to work with you...always have excuses and you really don't feel like a person. They give you a feeling of "I don't care."

by Tom Wendell From Denville, NJ on August 19, 2009

by Anonymous From Corpus Christi, TX on August 18, 2009

I was given little advice/recommendations available for my situation short of foreclosure without digging and prodding bank representatives. I was never contacted for questions after completing extensive financial packets needed to assess my financial situation. Nor was I kept abreast of the accuracy, completeness, and/or overall useability of my packet. I feel that if a customer reaches an abnormal financial situation were a bank has a majority interest in the outcome of a property or loan, then that bank should communicate to their borrower rights, options, steps, and situational advice to solve the problem. Not just drop a packet to be completed in the mail and not call or follow up after recieving their requested information. After all, this not only effects the borrower but also the lender in these tough economic times.

by Eleanor From Browns Mills, NJ on August 15, 2009

The reason why you can't get anywhere with Indymac is because they make more money foreclosing on homes than they do modifying loans. I also tried to do a modification and they lied to me. Took my money promising to vacate my foreclosure then came up with some story that my ex-husband cancelled the modification. Then 2 months later they said it was because the investor had not approved the modification. They claimed they never received one of my payments too! Write a Qualified Written Request asking them to provide all the documents for your loan (mortgage, note, HUD, etc, a detailed account of charges and where those charges have been applied, and who actually owns the loan) You can find some good examples of a Qualified Written Request online. Make sure you ask them to provide as much information as possible. According to Truth in Lending Laws (See 12 USC 2605(e) and 15 USC 1641(f)(2))They must acknowledge receipt within 20 (make sure you send it certified mail) and have 60 days to respond.(Truth in Lending violation if they don't and I assure you they won't send all info you request). Also issues on their authority to actually foreclose. LOTS of good info on Livinglies website. (Just google "Livinglies") To the person who lost your home even though you had paid them and had proof...sue for triple damages (fraud). Fight these criminals. I am! Good luck!

by victoria tranthem From Chicago, IL on August 03, 2009

by Natalie Morales From Springfield, VA on August 03, 2009

I tried personally for two years to work with IndyMac after the demise of my previous marriage. They did not help me. I have submitted approximately four loan modification packages. Two were lost, and one was rejected, and the other was submitted by LTV Financial (this one is supposed to be in negotiations)

by Lorre Bumgardner From Montgomery, TX on July 29, 2009

by Jesse woods From Detroit, MI on July 28, 2009

by Kathy Ali From Everett, WA on July 27, 2009

They reneged twice on modification offers they gave me. Now they are foreclosing on our property without giving us proper reason for denying our loan modification.

by Andrew Maddox From Alexander City, AL on July 26, 2009

by Anonymous From Cape Coral, FL on July 22, 2009

by pissed From Smyrna, GA on July 11, 2009

I have been with Indymac Bank for several years never late. I get harrasing calls every day about when I will make a payment I AM NOT EVEN LATE!! I tell them I will make it when I make it. Pure Harrasement

by Mark Powell From Glasgow, KY on July 10, 2009

Communication has been an issue......tried through an attorney's para-legal to communicate a loan modification, but the communication broke down and IndyMac's attorneys are more aggressive to seek foreclosure. IndyMac representative apparently told our attorney's office they had worked out a solution to forgive the 4 missed mortgage pmts. and lower the interest rate from 8% to 4%. Again, poor communication and IndyMac will not send a loan modification proposal to us.

by Melissa Smith From Santee, CA on June 29, 2009

by Donald Bushong From Phoenix, AZ on June 24, 2009

by John Doering From Northville, MI on June 23, 2009

by Patricia Perez From Homestead, FL on June 20, 2009

I agree 100% with all of these testimonials, Indymac should be investigated. There has to be a way for us, as customes, to have Indymac go under investigation. -Patricia Perez LCNPEREZJ@YAHOO.COM

by dawn mcelwain From Lake Havasu City, AZ on June 15, 2009

I have been trying to work with Indymac Bank for over two years and gotten nothing but lies told to me and the run around from their customer service reps to their loan litigation team. This bank should be investigated and held responsible for all their poor decisions that effect peoples lives and the bad info they give out. After a 120 days of negotiations and them costantly losing my paperwork was finally turned down for a loan modification. That was only after they refused to even work with me until I was 60 days past due. Now with all their extra charges cannot make up the pmts even if I wanted to. They are liers and do not do one thing they claim they will do. I hope this bank goes under for all thier false claims and bad mortgages they did. This loan never should of gone down if they were actually looking for my best interest.

by Cynthia & Ricky From Carbon Hill, AL on June 11, 2009

Indymac Bank is hard to talk to. When I call they tell me different things and tell me call back the next day and I did. Then they tell me something different each day I called.

by thomas From Moreno Valley, CA on June 11, 2009

Indymac has backstabbed us all!! They offer help only to give you the shaft later! Post your story to these guys... www.loanlaw.us they spit the TRUTH!

by Jamie Taft From Milford, MA on June 11, 2009

by colleen johnson From Oxford, NJ on June 11, 2009

by Ricky & Cynthia Keeton From Carbon Hill, AL on June 10, 2009

We tried everything they told us to do. Me and my husband are both disable. I sent them my whole check to keep them from foreclosing on us, but they did. They sent us a paper said that we had only 10 days to vacant our property. They even said, that we were not living in our home. Someone came out and was going to clean up our property because they was told by Indymac Bank that it was vacant over six months. We have lived in our home since 1987. We qualified for modification but they lied to us about that to.

by Anonymous From Mansfield, TX on May 26, 2009

Just told us to deal with the issue

by Anonymous From Washington, NJ on May 23, 2009

by Gary Swindall From Royal Oak, MI on May 17, 2009

would like assistance in dealing with a sensative issue

by Anonymous From Cumming, GA on May 16, 2009

Unwilling to work with hardship situations. Sent in all financial information and they denied us. Even though we have a hardship of reduced salary. According to the Obama Modification rules, we qualify and can pay a reduced mortgage.

by Anonymous From Atlanta, GA on May 13, 2009

by Patsy Butler From Maywood, IL on May 12, 2009

Spoke to an operator she set up a payment arrangement, told me to send western union,money gram or certified check, by the 6th of april and may i did so then i received a letter stating that it was return because the payment was not enough and i never received the forms she said she was going to send me, spoke to other operator she told me go to the web site and download a financial analysis form fill out and fax or mail back.

by Kimberlie Buchheister From Loveland, CO on May 01, 2009

Difficult to communicate to and very unwilling to provide a knowledgeable person to talk to. Only wanted to refer you to their webpage.

by HEMENDRA NAIKER From Hayward, CA on April 29, 2009

by Elayne Waite From Fort Myers Beach, FL on April 25, 2009

They said to send the loan modification form in with a payment and returned the payment to me and denied me and then I get a notice to foreclose and go to court. They just lied about everything. No one there wants to work this out.

by Anonymous From Zephyrhills, FL on April 23, 2009

by Ryan From Dallas, TX on April 16, 2009

There are about 4 agents who actually care and know what they are talking about. I learned to call in the morning and I was lucky enough to speak to the same agent twice. She answered all my questions, and had some good suggestions to lower the escrow shortage. I say call in the morning and if you get a rude operator hang up and call back. But call in the morning every time. Fewer operators work early and seem to know what they are talking about.

by u mukerji From Woodland Hills, CA on April 09, 2009

BAD,BAD, BAD all the way. unprofessional, disrespectful,& unwilling to listen or help No recourse left but to be foreclosed on the house

by Anonymous From Waterbury, CT on April 02, 2009

by Anonymous From Renton, WA on April 02, 2009

by Jennifer taylor From Jonesboro, GA on March 25, 2009

The worst bank with the worst representatives - illiterate and unprofessional staff. The staff gives you unrealistic advice and will not help you what so ever. The government should have not BAILED them out they should have let them gone under!!!!!!!!!!!!!!!!!

by Anonymous From Westerville, OH on March 17, 2009

This bank was not willing to refinance the house.

by Anonymous From Los Angeles, CA on March 16, 2009

IndyMac 90% of the staff are rude and disrespectful. If you call 10 times you get 10 diferrent answers from the rep. and no matter how many times you request to speak with a supervisor, they will not put you through. I don't believe IndyMac wants to or is even trying to keep people in their homes.

by J T Domingo From Hanford, CA on March 14, 2009

Even before we got into this situation and the economy, we made many attempts to try and work something out with IndyMac, but they did not give an inch. Their reps were so unprofessional and rude. We were trying to be proactive and do the right thing so as to stay in a home we thought we would retire in, but they did not respond in an amenable way.

by Anonymous From Jersey City, NJ on March 12, 2009

The worst bank with the worst representatives - illiterate and unprofessional staff.

by Shaz Rizvi From Jersey City, NJ on March 11, 2009

No continuity in terms of reps. No history documented of past conversations and advice given.

by Tom Reed From Salem, OR on March 05, 2009

by Linda Coney From Little Rock, AR on February 28, 2009

by Victoria Johnson From Peterborough, NH on February 23, 2009

When I found I could not make my mortgage payment, I called IndyMac to see what could be done. I offered to pay something towards the loan, they declined, stating I had to pay the entire payment of $2,300- every month. I have had the house on the market since 09/07. I asked if they would accept the payments when the house sold, again, they declined. They would not work with me, even though I called and spoke to several different representatives. Then, they (or someone from another country)called me every night for months to tell me to make the payments, find more income. Very frustrating.

by rodolfo martinez jr From Carpentersville, IL on February 22, 2009

by A Alaniz From Houston, TX on February 17, 2009

by Anonymous From Sacramento, CA on February 12, 2009

by Elizabeth Wallace From Bradenton, FL on February 12, 2009

Was told by one department we were doing a loan modification, another dept filed foreclosure paperwork at same time. I have been in contact w/Indymac from day 1, have done everything asked and they still filed foreclosure.

by Anonymous From Fairfield, TX on February 12, 2009

by Anonymous From Sonora, CA on February 11, 2009

by michael carey From Parlin, NJ on February 11, 2009

by Anonymous From Atlanta, GA on January 24, 2009

by Jon-Alexander Kwiagaye, Jr. From Cranston, RI on January 10, 2009

by cheryl bell From Douglasville, GA on January 09, 2009

by Anonymous From Las Vegas, NV on December 13, 2008

by Anonymous From King George, VA on December 12, 2008

ask for help - lower our payments 15.00 - wow, now what will i do without them???thaks for the help, hahahah

by Anonymous From King George, VA on December 12, 2008

ask for help - lower our payments 15.00 - wow, now what will i do without them???thaks for the help, hahahah

by melissa davis From Patchogue, NY on December 08, 2008

by LaTasha Love From Snellville, GA on December 05, 2008

by trisha rea From Clarkston, MI on December 01, 2008

No help, refusal to return calls, letters, emails. We are making payments as discussed and they out of the clear blue sky decide they dont want to hold up their end of agreement as we were trying hard.

by ingrd Wilkerson From Staten Island, NY on November 28, 2008

if the banks need help and bailout what makes them think we don't need help too.

by Major Tucker From Conyers, GA on November 12, 2008

by Susan & Doug Schindler From Corona, CA on November 08, 2008

With the current Bailouts taking place and INDYMAC being in Bankruptcy and taken over by the FDIC, We fell it is unjust in their efforts to assist those of us who want to keep our homes though maay have made some bad choices in the past. This lack of reasonableness is an outrage to us.

by William Bidlack From Lynn Haven, FL on November 08, 2008

by Anonymous From Temecula, CA on November 05, 2008

by Anonymous From North Bend, OR on November 04, 2008

by Samantha Lepage From North Troy, VT on October 21, 2008

by Anonymous From Duluth, GA on October 16, 2008

by Anonymous From Maiden, NC on October 14, 2008

they shouldn't lower the the mortgage insurnace 1 year and then raise it the second.

by Byeong Hyun From Auburn, WA on October 13, 2008

by julio garcia From Lake Alfred, FL on October 07, 2008

by Anonymous From Stuarts Draft, VA on September 26, 2008

Impossible to ever talk to anyone that makes any decisions.

by Susie Harley From Cranston, RI on September 26, 2008

by Marta and Carlos Rubio From Vallejo, CA on September 26, 2008

Not good with facilitating any options and only want people to lose out.

by Anonymous From Woodbridge, VA on September 26, 2008

by judy From Little Falls, NJ on September 04, 2008

Hate them there horrible nasty and wont even try to help you

by Yvette Cooke From Inglewood, CA on September 03, 2008

by Anonymous From Jonesboro, GA on August 26, 2008

by Anonymous From Albion, IN on August 17, 2008

indy mac bank lies and they are very rude they will not return your calls all they want is your money and they do not want to help you keep your house

by Samantha Lepage From North Troy, VT on August 13, 2008

The company led me on for 5 months telling me not to make a payment until the remodification goes through then sends me forclosure papers telling me that it didnt go through after we signed the loan papers. Now expect me to pay 1000.00 a month. 50% of our income.

by Anonymous From Otisville, NY on August 11, 2008

Horribly bloated interest rates. Feel like we were taken advantage of when we restructured our original mortgage.

by T. Reid Massingill From Spring Hill, FL on August 08, 2008

by Maud Cassagnol From Delray Beach, FL on August 07, 2008

The main complaint we have against that mortgage company is that they let us borrow more money than the property was worth. At the time we purchased the house, we trusted their appraiser to make sure the house was worth the asking price; and found out later that similar houses were being sold at the same time and in the same neighborhood for significantly lesser amounts. The result is that the house is now unsellable. When we started having problems, Indymac would not even consider refinancing because the value of the home does not amount that of our debt. We think it was the job of the bank's appraiser to verify that the bank did not lend more money than the property could cover.

by richard kirschner From Scottsdale, AZ on August 06, 2008

by Remy Snemis From Walnut, CA on August 05, 2008

by Danita Ellison From Waldorf, MD on August 05, 2008

by joseph poggiogalle From Mount Vernon, NY on July 30, 2008

by Anonymous From Montgomery Village, MD on July 28, 2008

by Jamie Norwood From Winlock, WA on July 19, 2008

by Anonymous From Puyallup, WA on July 16, 2008

by Anonymous From Tallahassee, FL on July 15, 2008

by Harold Tucker From Fort Washington, MD on July 15, 2008

by C & T From Brea, CA on July 12, 2008

These bankers are rude and liars. We took out a construction loan and were told that we'd get a 4.375 during the construction @ 15 mos. Before we signed the docs, the 4.375 was not there. I coctacted our rep who kept insisting it was there. What we saw was a 5.75%. Finally, they agreed and wrote an addendum to reflect the agreed upon rate. Then we later could not finish to the deadline. We went 6 mos after the deadline. The first 3 mos we agreed and signed a doc stating that we would pay the additional $1700 p/mon (of those 3 mos as we had not gone into the 4th mo yet) for not finishing on time. The last 3 mos the lady rep told us that she would not charge us if we got the C-O by the last 3 of the 6 mos we went over. Then Indy mac would not work w/us when the loan went to mortgage (roll to perm) and gave us a 6.8%-outrageious. We asked for even a 6.7 and they would not budge even though they had already made $30,000 off of us in fees and interest. They also charged us the additional $1700 the last 3 mos inspite of us telling them that the lady would not charge us. Before we ahd refinanced the loan amount had not included the extra $1700 as they had assumed we were rolling to perm w/them. It was only after the fact that they decided to charge us. They said that since that lady had quit, they had to charge us. The woman on the phone asked why we didn't stay w/them and refianced as if to say they would not have charged us those fees if we had not left their bank. When they sent out their inspector, who was not a real county inspector, they would not follow the county inspector's percentage of completion. As a result, they would not release any more money. We could not pay the electrician. Fortunately, our electrician accepted out classic car as payment. Soonafter, Indymac unbeknownst that we were able to pay the electrician, out loan went to the foreclosure dept. By that time the County gave us the C-O and we sent Indymac the C-). They had no choice but to roll to perm. Fortunately, we refinanced w/another bank before all their messes came to light. Do not refinance w/them or take out loans. They do not care about their customers at all. Their crooks and liars.

by Thomas Lloyd From West Palm Beach, FL on July 02, 2008

I haven't had any communication with Indymac as of yet. This is my first effort to deal with the situation.

by Arturo Alvarez From North Bergen, NJ on July 01, 2008

by Rosetta Breland From San Ramon, CA on June 26, 2008

They act like they want to help but the kept pushing the issue to do short sale, plus faxed the forms. I want to keep my home.

by candice felton From Fort Walton Beach, FL on June 23, 2008

by Anonymous From Jamaica, NY on June 22, 2008

by Anonymous From North Las Vegas, NV on June 15, 2008

by michael kaiser From Lonsdale, MN on June 06, 2008

by Cheryl Williams From Las Vegas, NV on June 06, 2008

by David Garcia From North Fort Myers, FL on June 04, 2008

by Anonymous From Winston Salem, NC on June 02, 2008

by mike From Glendale, AZ on May 28, 2008

so this is where all the crybabies who dont know what an ARM is. you probably wouldnt know which end of the bottle to suck on either.

by Amy of CA From Santa Clarita, CA on May 28, 2008

They are the worst bank to deal with. Staff & Customer Service are rude, don't want to help and you can't understand them. We are all in the same boat..I will try again tomorrow, hopefully they can help me w/ my negative interest 12% rate...I have 750 fico, I got screwed. My loan docs rate are different from what they presented to me at first. Im so stupid that I didnt read it, just signed and trusted my crooked broker!!

by Anonymous From Cassopolis, MI on May 20, 2008

They don't care what your situation is. Very rude and do not want to help.

by Anonymous From Tempe, AZ on May 19, 2008

by Larry Reedy From Lagrange, GA on May 19, 2008

It is very difficult to speak with most employee's from this bank, due to language. Most calls that are made come from India and I have had great difficulty understanding them and I believe they in turn have had difficulty with understanding me as well.

by WWIH From Marlborough, MA on May 17, 2008

They are the WORST ever! Indymac Bank was quick to get this loan approved three years ago, in fact DAYS! Then when I need help, it's been since January 4th..I sent in Hardship application b/c my mtg went from $1100 a month to $2300 that November. I rec'd a letter on Feb 29th that they were working on it. You can't talk to anyone, then someone calls me on Apr 20th and leaves a message. I tried calling back for a week, nothing, only a voice mail. Then I finally reached someone and they said they'd get back to me in a week. Then nothing. Then I call AGAIN the same person, they said "we called you on Apr 20th" I said I KNOW I TALKED TO YOU SINCE THEN!!!! Then they said they'd get in touch with me in 72 hours. I called in 72 hours...nothing, could not get in touch with anyone, they won't even give you to a supervisor! THIS IS RIDICULOUS!!! I a now 3 months behind. They will start foreclosure proceedings after this time frame. They are doing this on purpose so that you fall behind. I feel very helpless....In the endm, They can kiss my @ss b/c I owe them $240k plus another $40k in equity line....I will walk away and not pay anything..If it's my condo they want, just remember, when I get through with it if there is a foreclosure, it will look like Cindy Lu Hoo's house in the Grinch Who Stole Christimas....GOOD LUCK INDYMAC!

by Robert Slagter From Palm City, FL on May 15, 2008

by karen huber From Minneapolis, MN on May 08, 2008

I never recieved any real help or support from the loss mitigation group, was on hold for 30 minutes at a time and was basically told to give up.

by Jason Werner From Olmsted Falls, OH on May 07, 2008

Wow. Egregious. Liars. For the truth about my situation, please visit: http://www.pursuethetruth.com/business/exposed Jesus Christ is the only way to heaven. Study the King James Holy Bible. Even though IMB is trying to ruin me and my family, it's in God's hands. He will plead my cause.

by Anonymous From Lake City, FL on May 05, 2008

they will ask you for a phone check and they will take out more then authorized. and lie and say you gave then the right to do so and that you never canceled.

by Anonymous From Lake City, FL on May 05, 2008

Will ask you for check over phone only to rip you off on all your money. Will take out more then what you have authorized.

by Anonymous From Hawthorne, CA on May 05, 2008

by Anonymous From Moncks Corner, SC on May 02, 2008

last year I lost my home thanks to the poor bookkeeping of indymac bank. foreclosure was initiated because they stated i had not sent in the last five payments. even when i sent them the cancelled checks, they refused to respond. my attorney was unable to get a payment history. five of the last payments were put into escrow and no one told us where the monthly payments went until the sale of my property. they are bad bussines and did not offer in any way to help me in my situation.

by Paul Ronau From Galt, CA on May 02, 2008

by Christopher Muscolino From Putnam Valley, NY on April 29, 2008

by Jeffery Jones From Livonia, MI on April 21, 2008

by David Upthegrove From Sag Harbor, NY on April 18, 2008

by Tom From Orlando, FL on April 15, 2008

I've been slowly liquidating some of my savings and other small assets I have to try to keep up with payments. Never been late even though I've sacrificed other things to comply with my obligation. I called them yesterday to see if there was anything that could be done. I don't want to wait until i'm late and them start calling to come up with a payment option, damage my credit rating etc etc . After being transferred 6 or 7 times from a loan consultant to loan resolution(which is collections for them) some lady finally said "look there's nothing you can do, weather the storm or lose your house. Is there anything else I can help you with?" Unbelievable. Unfortunately now matter how rude she was, she's right. I need to come up with a ridiculous amt of money up front to even consider a refi.Damned if you do Damned if you don't. They don't care and make people's decision to lose their house almost a no-brainer. With the exception of a few cases it;s more lucrative to live the house save your money(hopefully), wait till you have to leave and just rent out with the abundance of houses available now it shouldn't be very hard to find something. Very frustrating. The middle finger goes out to my mortgage broker, The Mortgage store who subsequently sold my loan to Indywac. As for myself live and learn and "weather the storm" the best I can.

by Anonymous From Washington, DC on April 13, 2008

by Anonymous From San Jacinto, CA on April 13, 2008

IndyMac is the reason why we did not continue with the purchase of our first home. Rep. worked from his home and did not even own a FAX machine! He had our loan information for over a month and lead us to extending our closing date three times for a total of 35 days! He was very, very unprofessional with the whole transaction and talked bad about his assistant in front of us. VERY, VERY UNPROFESSIONAL!! When we finally received the paperwork from him, the doc.'s were unreadable. The words seemed to have printed over the other words within the documents. His only explanation to this was that he should have read them after printing them. YOU THINK??? When the paperwork was actually readable, the fee's and amounts were completely different than what we had discussed 3 months prior when we started this whole ordeal. Two weeks later, they were still not right. We dropped the whole thing. I will never do business with IndyMac. They employ incompentent staff and still charge you an arm and a leg for their lack of professionalism and know-how. I am very disappointed...

by Marge Bonsanto From Bordentown, NJ on April 09, 2008

They have always been very helpful. The problem is, the investors are not being very flexible and with the servicers current workload due to the rising foreclosures, it's impossible to get anything done.

by Anonymous From Hayward, CA on April 08, 2008

by Edward Coronado From Oxnard, CA on April 01, 2008

Not very receptive

by Anonymous From Marshfield, MA on March 26, 2008

Thet are off the charts rude and non productive. It is hard to believe that the people at Indymac actually get paid for thier counter productive attitudes. Couldn't get anything done with theses fools

by Michele Rosselot From State College, PA on March 26, 2008

by Anonymous From Flagstaff, AZ on March 25, 2008

by Charles Carroll From Port Deposit, MD on March 24, 2008

by Bryce Wyler From Queen Creek, AZ on March 19, 2008

Indymac Bank worked with me.

by Evelyn Peters From Glorieta, NM on March 19, 2008

They are hard to talk to. You get a different person and they just read the computer file on you, but ask the same questions over and over that have been answered in previous conversations. What bothers me is they turned down a cash short sale before Xmas and I still have the buyer interested. They aren't interested in hardship cases and this attitude may drive me into bankruptcy. I've always had fixed rate mortgages, and my credit rating has hovered at 800. Being talked into this adjustable rate mortgage was a grave mistake.

by Dorotha Allamand From Biggs, CA on March 16, 2008

They do not seem to care that my payment is so high and leaves me nothing to live on in fact when I called one of their people just yelled at me and would not even talk to me then they put me through to someone else and someone else and no one gives a darn.

by brian sears From Windsor, VT on March 09, 2008

i ended up in hospital,been sick for over a year.was self employed i was sick business suffered tring too get a fresh start.im a good person with a bad situation i have no were to go,if i could get help with a smaller payment i could get a job were i could keep my home!

by ARTHUR VAN DYKE From Snellville, GA on March 07, 2008

no experience

by paul strazzullo From Pittsburg, CA on March 06, 2008

it was the original broker who mis-guided my dad

by Terri Myers From Modesto, CA on March 03, 2008

by Dorotha Allamand From Biggs, CA on March 02, 2008

I never hear from Indy Mac except when the payment is due and as long as I keep it up they are not complaining but then I guess they won't as long as they get their money.

by manuel fabrigas From Menifee, CA on February 28, 2008

by Hank Elliott From Redmond, OR on February 26, 2008

by Anonymous From Perris, CA on February 25, 2008

by Anonymous From Colorado Springs, CO on February 23, 2008

by Brian Welenc From Summerville, SC on February 22, 2008

by KANUNDRA RAY From Marietta, GA on February 21, 2008

by Anonymous From Manvel, TX on February 17, 2008

failed to mail letters warning us about the coming auction date. Mayed effort to send certified letters about the auction date.

by Ron Wallace From San Ramon, CA on February 16, 2008

They have been very patient with us and they are trying to help I think.

by Emily Robjohns From Jamesburg, NJ on February 08, 2008

by Aaron Dockett From Brandywine, MD on January 29, 2008

by THERESA CARDONE From Point Pleasant Beach, NJ on January 24, 2008

by Anonymous From Sacramento, CA on January 15, 2008

Indymac Bank has been has been very helpful in explaining different option to me, however, employment needed for negotiations.

by jessica thayer From Baltimore, MD on January 15, 2008

extremely unhelpful, as if they want you to fail.

by walter clements From Crofton, MD on January 13, 2008

by Unsatisfied Customer From San Diego, CA on December 20, 2007

I have had this company for over 2-yrs...When I paid extra principle and double payments, we had No Problems...The minute I got laid-off and couldn't make my payments; they were horrible and unprofessional. I got so much misinformation on Sale Dates and modification options, down payments; it was a Huge Joke and inconvenience, especially when I faxed information 7-wks ago as they requested and barely received some help with a modification, and did I neglect to mention that my home is scheduled to be sold in 2-wks at auction. Not to mention the payment is an astronomical amount and doesn't address my Adjustable Rate which will adjust in May 08. Everyone can have an opinion on why did I or many of us get ourselves into this situation...Well if shady Mortgage Brokers didn't sell me on the fact that I could refinance before my rate would adjust, as my Rip off Broker put it "We are in such a great market-refinance in a year and you will have equity and get a better rate". I trusted the loan professionals, but what a mistake that was...What did I know...Back to the business of how Indy Mac is a Horrible company to deal with and with the rise of customers who are facing rate adjustments in the next year, I hope we get some help to freeze the rates and or cram down the balance to the "Real" Market Value-20% below what I and many others paid for the homes in an overly INFLATED Market. May we all be blessed with divine intervention "Through the Grace of God"!

by Debby From Lake Lure, NC on October 09, 2007

I have had this company for 3 years now and no problems at all. They were great when we applied and it was fast. No complaints at all from us.

by An Angel of God From Decatur, GA on September 06, 2007

I am in a dire situation as most of these people. However, there is one thing I can say.. that is you truly trust the living God.. and his son who he sent to die for your sins.. Jesus You can cry out to him and he said he will hear you and deliver you from your trouble. Trust him, instead of complaining.. praise him and thank him for whatyou do have. I know, it works for me all the time. Thats why he is the very best Daddy!! much Love and Go out and do something nice for someone else today!! Get your mind off of you! Give love away!! AC

by Anonymous From Sykesville, MD on August 31, 2007

the mortgage banker needs to be fined by the government for approving loans when they knew that their buyers could not afford. I am one of them.I will do everything in my power to destroy them the way they did to so many hardworking people who now faced foreclosures.

by montgomery in indiana From Ragsdale, IN on August 17, 2007

Indymac kept raising our payment - when I went to contact them they would not talk with me because the loan did not list my name (although the foreclosure papers have my name). We are just days from the sheriff's sale and I can't find any help. I am lost.

by Anonymous From Bryan, TX on August 10, 2007

Affordable at first, then rates raised, they paid my property tax without my consent, and now rates doubled. Over 60 hours on hold to try to get paperwork to sell house going. After four weeks of attempting to contact, buyer backed out and moved on. This happened twice. But after finally getting the paperwork needed for short sale, they rejected the last offer we had before foreclosure.

by inspector From Fort Lauderdale, FL on August 07, 2007

Indymac has continuously added charges and upped my payments. They are definitely in the gotcha business. They kick you when you are down and they kick you hard!

by Patti From Oak Hill, FL on August 04, 2007

by Anonymous From Conover, NC on July 17, 2007

They raised my payments and they have given me the run around on a payment plan to catch up on my payments when I fell behind.

by linda & eddie daniel From Long Beach, CA on July 17, 2007

I miss one payment on my first and four on my second because we thought the bank paid it and they didn't tell us until it was already three months behind and it only been a year and they what us to pay $6770.00 back on the first and they want $3890.00 for the second and we don't have it...

by Reginald Ward From Emeryville, CA on July 17, 2007

Our payments were affordable when we first refinanced with them one of them 1800.00 per month the second five hundred.Then they started increasing one 2,600.00 the second five and it started getting hard. Before we new it the IRS hit me for back taxes,my eight year old was seriously ill from chronic asthma because mold was developing from shabby work they did to sell us the house in the first place.Medical bills building up.Wages garnished.We kept trying to work with them they wanted 10,000 down to start the payment plan.IRS was not quick to refund our money.Called them as soon as we got it now 14,000,called them back when we fot that they said that they had said 16,000 but now they want 20,000.We have 13,000 a high mortgage a falling a part house,and a child on a machine so she can breath when she has an attack.Medication daily to control it.We foreclosed July 26th but we'll be OK because we still have 14,000 in our pockets that the mortgage company will not accept

by Elizabeth Hensley From Benham, KY on July 10, 2007

I have not had Indy Mac for very long but I have gotten in over my head with unfordable payments and now foreclosure. They have set up a repayment plan for me but I cannot come up with the 3,000.00 down payment required to start the agreement. And the payments thereafter are also huge. I do not know what to do and I have no time left to fix this problem before the impending sale. I am just living on a prayer and hope that God will somehow come to my rescue.

by montgomery From Pottsboro, TX on May 29, 2007

Indymac Bank is a perdatory lender