About Indymac Bank
From their website:
"IndyMac Bancorp, Inc. (NYSE: NDE) (Indymac®) is the holding company for IndyMac Bank, F.S.B. (Indymac Bank®), the 7th largest savings and loan and the 2nd largest independent mortgage lender in the nation. Indymac Bank, operating as a hybrid thrift/mortgage banker, provides cost-efficient financing for the acquisition, development, and improvement of single-family homes. Indymac also provides financing secured by single-family homes and other banking products to facilitate consumers’ personal financial goals."
Blog Entries about Indymac Bank
- Forbearance to avoid foreclosure with Indymac
- Loan Modification with One West
- I need a loan modification with One West
- One West will foreclose
- I need loan modifiation with One West
- Does One West offer loan modification?
- FINANCIAL CHANGES, NEED LOAN MODIFICATION WITH ONE WEST
- Foreclosure vs Short Sale
- Does Indymac/One West give loan modifications?
- Can anybody help stop foreclosure?
- Is it better to let my house go?
- How do I write a Hardship Letter?
- Indy Mac denied my loan modification
- I think the federal government should step in and help me pay my mortgage
- They want us to pay this huge amount monthly in a repayment plan, we can't afford that much
- Please help me, help them take my home
- Hope Now will not help... what good are they?
- My payments went up $54 a month... I didi not authorize that
- On a short sale, what can I expect them to take to allow me to sell the house?
- We have waited and waited for them to help us with the foreclosure, now what?
Checked Better Business Bureau: No
Better Business Bureau Issues
From the BBB website:
"This company has an A rating."
Indymac Bank's Contact Information
|Address:||888 East Walnut Street |
Pasadena CA 91101
Indymac Bank Success Stories from our clients:
We would like to demonstrate to you what we call success. When we save someone's home they are approved for a "Workout" with their Mortgage Company. The Mortgage Company will forward a contract for the client to sign going over the terms of the workout. This workout has many different options and terms. This is a small sample of some of the workouts we have negotiated for our clients and should give you an idea of what we can do for you. Please call us if you have any questions.
Files & Photos
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Reader Comments & Ratings
Average Rating: (2.1/5)
by Anonymous From Chicago, IL on March 01, 2013
by benjamin ade From Bronx, NY on April 23, 2012
by Francis Eskra From Island Lake, IL on April 19, 2012
by MDL From Chevy Chase, MD on December 03, 2011
Former indy mac currently one west bank is the worst to deal with. their ceo Steven Mnchuin whose email address is email@example.com always passes the buck to the $9.00 hour clerks who think they walk on water, and have no idea what the real world is like out here, think they can foreclose on people in lieu of trying to help with foreclosures and get a payment a person can afford. nobody wants to take the "initiative" to assist anybody because they are all scared of upsetting the applecart and fear for their jobs probably. every time you make an inquiry to indymac (one west) you should also cc:tim geithner secretary of treasury and if get enough emails in maybe somebody up in higher government will do something.. secretary of treasury email address is: firstname.lastname@example.org
by Jay Fuld From Paramus, NJ on October 20, 2011
by Anonymous From Concord, CA on October 04, 2011
My Story. Directly after giving birth I had back surgery (due to the birth). My husband decided that a new baby & wife who needed care was too much for him. So he had an affair & then left leaving me with a new baby & to recover on my own (divorce with no support). Through this I'm working & now paying twice the expenses. Then I get laid off from Wells Fargo due to the Wachovia merger. So now I've got no medical, a bad back & baby that I must lift & care for. My surgeon said, "Whatever you do don't lift the baby. But it seems you have no choice". So how do I pay the mortgage, I cash out my retirement. After all I have ALWAYS had a job. 16 months later I must stop paying my mortgage or I will eventually run out of money. I do the smart thing & set aside my $3k house payment so that when I get a job I will have saved all my payments. In December I finally get a job. Making $20k more than I normally pull in. This is great right!! I saved all my payments & I have a great job. Oh but unfortunately my house goes in to Foreclosure at the SAME time I get my job. I say to IMB, listen I know I just went into Foreclosure (we are talking 2 days into Foreclosure) but I have ALL my payments & I've had a bit of a hardship. They say, sorry you're $6k short. Really? I have $24k & they WON'T take it because I $6k short!?! To get out of Foreclosure I need that $6. To hell if I hand over the $24k & stay in Foreclosure. But I continue to save my payments every month thinking they'll come to their senses & take my mounting cash. Nope, they won't! Fine IMB, here we go. I'll play your game. So I wait for my notice of sale. It arrives. Meanwhile I've hired a realtor to put it on the market. I get an offer, apply for a short sale while handing in the offer at the same time. I'm still living rent free & in the back of my mind I'm thinking I bought the house for $550k (now it's worth $300k). I'm willing to keep paying on that $550k even though it's a bad investment (Oh & the roof leaks drastically & it's a terrible school district). But my investor (Bank of NY) wants me to do the short sale for $300k. Okay fine. Have it your way. Sleep well at night. I cried my eyes out that I must put my son through this move. But will sleep at night knowing that I did what was right. I bought a house that I could WELL afford (even through a divorce with no support). My 3 credit scores were ALL above 800. I'd never been unemployed before. And I didn't use my house as an ATM machine (not that it ever appreciated but I wouldn't have even if it did). I ZERO credit card debt (until unemployment that is). I don't drive a fancy car. I lived prudently! I cashed my 401k out to make the payments that I agreed to make. But "hardship"? IMB did not follow through with what they agreed to when it came to hardship. There was plenty of opportunity for niche lending when it came to people like me. So sleep well IMB & Bank of NY. In the end I pulled it all together, through all that hardship. And neither of you will ever see my business again, nor my families, nor my friends, nor anyone that I can tell my story to. And I do like to spread the word!
by Anonymous From Hampton Bays, NY on September 27, 2011
by Duane Jackson From Blanchester, OH on August 24, 2011
by ALLAN & NAN MERKLINGER From Little Silver, NJ on June 07, 2011
by Fabiana deSouza From Pelham, AL on May 26, 2011
They never helped me with a loan modification that I'd been requesting and sending documents for the past year.
by keith porter From Wasilla, AK on April 04, 2011
Very few English speaking calls, left hand didn't know what right hand was doing., They misfiled papers and prolonged paper processing. Not making situation clear to us or explaining our rights in several processes we've been going through since November of 2010.
by James White From Rhododendron, OR on March 28, 2011
by Francis Eskra From Island Lake, IL on February 04, 2011
by Nashay Irven From Kansas City, MO on January 20, 2011
by Doug Burgess From Charles Town, WV on December 23, 2010
by Anonymous From Kalamazoo, MI on November 28, 2010
I have been reading the posts on this page for an hour or so now, and I am not surprised with the responses. I was until a few months ago an employee of Indy Mac Bank in the customer service dept. Me being a foreclosure and workout specialist it was my duty to explain POSSIBLE options to avoid foreclosure. First and foremost I would like to explain that this post is not meant to be sarcastic and will be best understood if you take my words as literal as possible. I am dissatisfied with many parties in this situation, which is why I ended up leaving the bank. The first thing I'm going to try to address is the disappointment people have in the companies CS dept. There are most definitely reps at the company who are there to make a check and honestly do not care about your home, nor yours and your families situation. There are also many very knowledgeable representative who honestly want nothing more than to do everything in their power to help you keep your home. If you feel you have a new hire or an unknowledgeable or rude person my advice would be honestly to hang up and try again until you are comfortable you have a good rep. That being said, the sad part is the only people who you as customers can speak with being CS reps, have no say in anything. In fact CS Supervisors discourage their representatives of actually taking time to explain the different processes. This happens for many reason. The company has numbers to meet in terms of call center efficiency, the Supervisors pay is dependent on how good or bad their teams efficiency is. This means Supervisors want there reps on and off the phone in a timely manner, and the best way to do that is to be short and answer only questions that are asked, not necessarily the pertinent questions. It was coming practice that if you weren't asked about it don't bring it up...... Pause...... This is a bad thing and I will admit this. It is immoral and a big reason why I left the company. The theme i got, not from the CS service reps, but from management was that CS could not do anything to help customers we were only there to provide information, maybe this is why so many representatives honestly shouldn't be doing the job. Secondly, the loss mitigation department. These are the people who review what you send in. I'm going to discuss them in reference to HAMP (mods) because so many people are after these. There is a reason you were always denied being able to speak to the people doing review. The problem with you talking to them is it would put accountability on someone, which big business obviously doesn't like. Again it is cheaper for a company to send a vague letter of denial to a program and hope the customer gets discouraged and gives up, compared to having a rep who may or may not fully understand the denial themselves explain exactly why you were denied.... Efficiency. The HAMP program itself has many more qualifying factors than you are lead to believe. Besides looking at your debt to income (DTI), if you live in a primary residence and if you have significant hardship. There is a present value calculation that is comprised of around 44 different variables involving you, your home and situation. This calculation looks at your savings amounts, your credit rating and YOUR zip code, go figure, among many other variables. This program is designed to look good, but the qualifying guidelines are to narrow to effectively help a wide variety of people. Here is the kicker in reference to the PV calculation. It is used to determine how much the investor will make if they modify your loan and you are able to pay off the loan, compared to how much the investors insurance policy will pay out (usually 80% of the loans value) if the property is foreclosed and nobody buys it. If the calculation says foreclosure will provide better profits then the investor will not modify. I hope you are all starting to see that the villain in this story is your investor. Some private investors are not even taking part in the HAMP program, as it is not a requirement for investors to offer any workout option at all. The investors that do offer this program offer it to look like they care, but the guidelines are so stringent that they know it isn't going to lose them any money. Another bit of food for thought in this matter is that this programs conception and oversight is mainly up to freddie mac. I'm sorry to all you out there who feel betrayed. You were never betrayed, but instead simply left in the dark by the people who actually have power in this situation, the government and big business. I'm not done. The last party I need to discuss in the situation is the consumer. I do understand why it is you do what you do, after working in their CS for years believe me I understand. Topic 1 are these law firms in which so many people are fed lies and a false sense of comfort from. The first thing you must know about these criminals is that a lot of these individuals were the ones writing the flex pay and option arm loans years ago before they were illegal, the loans which are the root of so many peoples problem in this situation, let alone the damage it has done to our economy, population and overall country, which stems from 1 word "greed". These are the people who now will refer to themselves as lawyers and will accept large sums of money you could use to help pay some back due amounts. Food for thought, even the good "mod assistance" companies are simply filing your paperwork and making follow up calls, and the consumer want to pay them thousands. This to me sickens my stomach. And in talking to so many distressed homeowners who have told me these "bad" companies have taken their money and info and when they call the "lawyer" to check progress, many times the number is disconnected. Again go figure. Is anyone sensing a theme? I loved the concept of helping people keep there homes, it is what has kept me there for so long through all of the corporate bull, and believe you me if you had any idea of what we in the CS dept. earned per year you would most likely question my sanity. This problematic part of our history is indefinitely because of many different issues, many of which have nothing to do with Indy Mac or the housing crises. That being said in my opinion the largest issue with the housing crises, that is in our power as human beings to control is greed. Plain and simple. Greedy investors give incentives and bonuses to greedy underwriters to write loans that have no business being created, to the greedy consumer who thinks a half million dollar home for 600$ a month sounds great. Hey if it sounds to good to be true IT IS. Obviously not everyone who is in foreclosure has an option arm loan. There are many hardships that are simply out of our hands and many people now are simply seeing now how the business works and how ugly it is now that they are on the losing end of it. I hope this has given some insight to the people who simply have unanswered question into the topic. I sincerely wish the best of luck to good honest people, and even though I'm out of the industry now, given my experience there my heart is genuinely with you people. Greedy businesses, consumers and individuals I have no sympathy for you or to you or your hardships at all. i have some simple advice. Treat others in life AND in business how you would want to be treated, fairly and honestly, and with no intention of screwing the other party over. I have faith we as consumers will one day smarten up and stop being modern day slaves to big business and government. When that happens the good will prevail and the evil will lose.... Right now our country is losing because it is being ran to create profits for the top tier instead of creating well being for the majority.
by Michael Rawston From Everett, MA on November 23, 2010
by Samiayah Watson From Los Angeles, CA on October 26, 2010
by Jaclyn Snow From Acworth, GA on October 22, 2010
I have submitted all the forms on the site asking for help and I was ignored. I am assuming it's because I was paying.
by michelle bellin From Mammoth Lakes, CA on October 22, 2010
THEY ARE CRIMINALS AND SHOULD BE SUED IN A HUGE CLASS ACTION SUIT I HOPE THE CEO'S GO TO PRISON FOR A VERY LONG TIME.
by Linda Cash From Elk Grove, CA on October 21, 2010
I've been in my home for more than 16 years. and up until may of this year. had never missed or even been late on a payment. I, like many other hard working Americans, and being a state worker in California, have been hit hard by our current economic situation. I am extremely disappointed and disillusioned my corporate American and in big banks. So,yes to say the least, I am extremely disappointed but especially in IndyMac!
by Casanova From Miami, FL on October 12, 2010
This is the worst institution, they are not willing to help the consumer. I am a single mother of 3 been trying to get a modification for 2 years and they keep denying without a real reason. Now after 2 years they say the balance past due is too much to qualify for a modification.
by Anonymous From Fairfax, VA on October 12, 2010
by Anonymous From Wailuku, HI on October 04, 2010
by hope From Northridge, CA on October 03, 2010
WE NEED MORE PEOPLE WE ARE READY TO GO GO TO WEBSITE WWW.INDYMACCOMPLAINTS.COM join us fighting indymac email email@example.com
by Anonymous From Warner Robins, GA on September 06, 2010
Throughout the foreclosure ordeal with Indy Mac the only options I was given were repayment or foreclosure. They would not even allow the modification at all until after a "Making Home Affordable" Credit Counseling agent contacted them and then I was told to submit the HAMP application with required documents, which i did. But since then when I call to confirm they received them I am just reminded that the foreclosure will proceed and that the modification will not stop the foreclosure, only the repayment plan. Back to square one.
by Anonymous From Bristol, NH on August 26, 2010
by brenda lewis From Central Islip, NY on August 22, 2010
by JOE WALKER From Delta, PA on July 26, 2010
by Ginny Davis From Lone Tree, CO on July 23, 2010
They will not assist me in refinancing or a loan modification to help me from going into foreclosure. I am trying to do a short sale but at this rate they have only given me foreclosure as an option.
by barbara sees From Glendora, NJ on June 22, 2010
by Toni From Boston, MA on June 18, 2010
I have denied modification with Indy Mac. I will file a chapter 13 I am hoping to have to courts for help. Maybe if everyone takes them to court filing bankruptcy we will get help you think
by Victor Addison From Warrenton, VA on June 16, 2010
by wilma hammons From Richmond, IN on June 12, 2010
THEY CHARGED MORE MONEY THAN THEY ORIGINALLY SAID
by maleka walker From Gardena, CA on June 11, 2010
After trying to work with them for a long time through NACA and IndyMac Bank I was requested to give a numerous times bank statements, pay check stubs, hardship letters, and tax returns. Act. And no help I think the banks are in it for the long hall and if it is the case of Big Bank take little bank we as consumers and Americans we lose ever time...... Good luck AMERICA EVERY DOG HAS GOT HIS DAY...... SINGLE MOM OF 4.........I have noticed that you can never talk to the same person and everyone tells you something different. You would think their customer service department would be much more understanding. Maybe it is their job to give you the run around until your home is in foreclosure. They certainly are not there to assist you. At least the Representatives OF THESE BANKS have a job. FOR NOW ..... SINGLE MOM OF 4 CHILDREN.....
by Raul Landa From Bradenton, FL on May 02, 2010
A short-sale offer of $135 000 has been offer to Indy Mac Bank and they refused it. The loan is for $178 000.
by Joan Ellis From Highland Park, FL on April 06, 2010
They are unwilling to work with you no matter what you situation is.
by ALICIA HUERTA From Mcdonough, GA on April 05, 2010
by katie roberson From San Lorenzo, CA on April 05, 2010
the people I have talked to are very nice and forth coming with information.
by Dan & Deb Gelinas From Fitchburg, MA on March 22, 2010
by Anonymous From Carthage, TN on March 11, 2010
by Anonymous From Lancaster, CA on March 09, 2010
Rarely seen a lender so careless and murky like this one
by Anonymous From Lancaster, CA on March 09, 2010
by Anonymous From West Covina, CA on March 03, 2010
by Prey of Indymac From Gaithersburg, MD on February 21, 2010
May God render justice to all homeowners who have lost properties due to Indymac's dirty business.
by Deb Stewart From Weare, NH on February 21, 2010
by edris ryan From Bronx, NY on February 18, 2010
by Anonymous From East Providence, RI on February 11, 2010
by Anonymous From New Hyde Park, NY on February 08, 2010
by Jeff Roth From New Hyde Park, NY on February 08, 2010
by Kachue Phe From Bellevue, WA on February 01, 2010
by jim shackelford From Ashland, OR on January 27, 2010
by Anonymous From Sanford, FL on January 07, 2010
by lawrence Hohner From Nazareth, PA on January 07, 2010
No communication at all. No help to re modify this loan. We have been in court for 2 years. fighting them. Court fees and attorneys and they will not budge.
by LINAS SIDLAUSKAS From Smithtown, NY on January 05, 2010
INDYMAC DISAPPROVED A LOAN MODIFICATION THAT WOULD HAVE HELPED MY FAMILY. THEY USED ALL KINDS OF EXCUSES TO DELAY AN ANSWER IN MY QUEST FOR A MOD. THEY ALSO GAVE NO FACT BASED EXPLANATION FOR THE MOD DISAPPROVAL.
by alvaro isais From San Antonio, TX on December 30, 2009
by Anonymous From Riverside, CA on December 29, 2009
I already signed a new trial payment plan with them, was okay with the amount and even paid it for the first month as agreed upon..only to receive a letter the next week that my modification was denied...They said there's no other way of saving our home except to do a repayment plan for 6 months which of course is not attainable by us.....so frustrated that they are not willing to help us in some other way....
by Anonymous From Tobyhanna, PA on December 27, 2009
after 4-5 days of being late on a payment, they call continuously several times a day until its paid, bordering on harassment our payment 2-3 times in the past year and a half b/c there wasn't enough in escrow. a once affordable mortgage is now a struggle.
by Anonymous From Chester, NY on December 27, 2009
by corinne ridge From Concord, CA on December 23, 2009
They don't want to help you even in these tough times. What are these banks thinking? After 13 years they really want to lose me as a customer?
by Anonymous From Canfield, OH on December 20, 2009
by patricia masarwa From Waldwick, NJ on December 15, 2009
by Daryl stites From Adrian, MI on December 12, 2009
by Anonymous From Belfast, ME on December 11, 2009
One day you have a plan for a deed in lieu and in 3 days it never existed or it couldn't be found, then a month later it was found and incomplete and never gets finished. I did a number of these that got cancelled without notice.
by Anonymous From Framingham, MA on December 11, 2009
Would not help with modification due to job loss in this economy
by Ronald From Capon Bridge, WV on December 10, 2009
I tried to restructure my loan on line and was told didn't qualify because i wasn't late although it was all we could do to make our payment,hired a firm Foreclosure Defense law firm In Ft Lauderdale. They told me most of their clients don't make payments during restructure. Stopped making payments in August got a foreclosure notice on December 2 and court house sale to take place on court house steps December 18. They said they sent me a temporary restructure i never received after getting served i called the firm i had paid 2000 to and they called the bank got a copy of the temporary plan and now they after sending them the papers and the checks paying a month in advance won't accept it my family and I are tore up i guess its chapter 13
by brandon From Hasbrouck Heights, NJ on December 09, 2009
We have the same problem as most of you was laid off....and when i called indymac for help the lady on the phone told me i shouldn't live above my means well for 13 years we made every payment and now being laid off I'm above my means .....I was like wow what to do after 9 months of this back and fourth packet we can't help you deal i hired a attorney and he is finally getting things done its funny how we cant help you for months but once my attorney got in touch with them we had a formal letter stating ..now they wanted to lower or mortgage and gave us a rate but i told them no way my lawyer will get us a better deal....no more phone calls no more headaches from them.....and in the end if it still doesn't work at least i held them off as long as i could....GOOD LUCK TO YOU ALL WISH YOU ALL THE BEST
by Ronald Steepletom From Winchester, VA on December 07, 2009
I tried online to get the loan restructured and since we had not been late we didn't qualify. We had to make our payment just before it became thirty days late.
by tiffany ribeira From Kent, WA on December 07, 2009
by Anonymous From Ladson, SC on December 04, 2009
by mike From Little Falls, NY on December 02, 2009
MORATORIUM """"""""""" MORATORIUM UNTIL INVESTIGATED thieves CROOKS LIARS HOPE HAMP I GOT YOUR HOPE GOVERNMENT WANTS TO PLAY WAR SEND ALL POLITICIANS ON FRONT LINES WAR WOULD BE OVER IN ONE DAY OBAMA PROMISE ALL LIES MORATORIUM ON ONE WEST FLOOD THE INTERNET WITH MORATORIUM Afghanistan WHAT ABOUT AMERICA
by Belinda Jones From Edgefield, SC on December 02, 2009
They wanted to set up an repayment plan with us but wanted us to put a down payment of $18000.00 and payments would be at $2000.00 a month on a mobile home. We had applied for a modification and kept getting the response that it was in the loan resolution dept. After about six months of waiting they tell us that they don't do modifications on manufactured homes. Then we had an foreclosure hearing that was set at an continuous due to the fact that we found receipts for payments that we had made but to keep them from looking bad they said they attached to payments that we had missed. Now we are fixing to go into foreclosure.
by Anonymous From Ponte Vedra Beach, FL on November 28, 2009
No one provides any assistance. They keep saying that they have everything needed for the modification review and that is it. The solution they offered was absurd in regard to a reinstatement quote which is more than my past due payments.
by Anonymous From Placentia, CA on November 27, 2009
by robert brown From Bridgeport, CT on November 27, 2009
The reason why you can't get anywhere with Indymac is because they make more money foreclosing on homes than they do modifying loans. I also tried to do a modification and they lied to me. Took my money promising to vacate my foreclosure then came up with some story that my ex-husband cancelled the modification. Then 2 months later they said it was because the investor had not approved the modification. They claimed they never received one of my payments too! Write a Qualified Written Request asking them to provide all the documents for your loan (mortgage, note, HUD, etc, a detailed account of charges and where those charges have been applied, and who actually owns the loan) You can find some good examples of a Qualified Written Request online. Make sure you ask them to provide as much information as possible. According to Truth in Lending Laws (See 12 USC 2605(e) and 15 USC 1641(f)(2))They must acknowledge receipt within 20 (make sure you send it certified mail) and have 60 days to respond.(Truth in Lending violation if they don't and I assure you they won't send all info you request). Also issues on their authority to actually foreclose. LOTS of good info on Livinglies website. (Just google "Livinglies") To the person who lost your home even though you had paid them and had proof...sue for triple damages (fraud). Fight these criminals. I am! Good luck! help close them down they should be in jail
by Scott Rice From Atwater, CA on November 24, 2009
No communication on their part. Continue to tell you that everything is OK . Called today to find out that they had canceled the forbearance plan without even notifying me and have a sale date less than a month away for my home. Terrible communication.
by Anonymous From Kunkletown, PA on November 24, 2009
There should be a class action law suit placed against them!!!! They should not be allowed to get away with what they have been doing with people's lives. They are getting money from tax payers through bailouts, they get one what about those who were given a mortgage through them. Shame on them!!!!
by Dionne Booker-inge From Williamstown, NJ on November 17, 2009
by Anonymous From High Bridge, NJ on November 07, 2009
We have sent in 3 modification packets and have had nothing but issues. No help and all we receive is letters how they are here to help. We also previously had to stop escrow because they were not paying out taxes. When we received our escrow money we didn't have enough to pay what they did not pay and were forced back into escrow which now make our loan $800 more a month, hence the need for a modification. No one can answer any questions as to what the status is and it seems they are always in need of more documents after you send them everything they asked for. You keep sending and sending to get no where. They also put us on a trial offer period but if and when they decide they will help us is the questions. If they don't help us we are that much further behind. It seems like a cruel joke. Would not recommend them at all if you can find another company.
by Eva Rabago From Port Washington, NY on November 05, 2009
by Anonymous From Cedar Bluff, AL on November 04, 2009
just not willing to help have sent in 3 or 4 mod packets financial and all and a year and half later still no help nov. 28th we have until or the foreclosure will start pray is all i can do now
by Anonymous From Sun City, CA on October 30, 2009
We provided Indy Mac all the requested information to modify our home and 9 months later we have a foreclosure date after we were told that our home WOULD not go into foreclosure...They kept telling us that our home was in review, review, review.....
by Elizabeth Gonzalez-Wetzler From Derwood, MD on October 28, 2009
by Elizabeth Gonzalez-Wetzler From Derwood, MD on October 28, 2009
They have failed to send me information about how they can help me. I need a way to remodify the arm loan that they gave me on the first place. My husband and I can make our figures work by reducing other expenses - but the arm will be expiring and we don't want to be paying amounts that will not reduce the total principal amount. Please help
by Anonymous From Island Lake, IL on October 27, 2009
After trying to work with them for a long time I have noticed that you can never talk to the same person and everyone tells you something different. You would think their customer service department would be much more understanding. Maybe it is their job to give you the run around until your home is in foreclosure. They certainly are not there to assist you. At least they have a job.
by Terry Ann Ramsey From Island Lake, IL on October 27, 2009
You are told to talk to your mortgage company to find a path to take for help. Everyone I talk to at Indy Mac tells me something different which only adds to my total confusion.
by Valeria Bras From Elizabeth, NJ on October 23, 2009
by david lyon From La Grande, OR on October 23, 2009
by Anonymous From Spanaway, WA on October 20, 2009
Getting behind on our mortgage is our own fault - we didn't plan for unforeseen events but the mortgage company doesn't seem to want to help us at this point.
by jose ventura From Powder Springs, GA on October 17, 2009
This bank is full of thieves. They don't help you in nothing.
by Glen Johnston From Pine Valley, CA on October 17, 2009
by Gregory Bowser From Parker, PA on October 15, 2009
by Anonymous From Rialto, CA on October 13, 2009
by Ergun Duman From Wayne, NJ on October 09, 2009
They do not make it very easy to help people and keep them in their house....There is no such thing as loan modification with them.
by Patricia Jauregui From Los Angeles, CA on October 06, 2009
by michael pugliese From Little Falls, NY on October 05, 2009
we now have a diagnosis,what is the cure,true they suck. united together is the bonly way,do not waste your time with the obama plan ,it usually makes indy forclose faster. where is the government,my granddaughter has had stage iv cancer for ,four years my pension was cut $600 maybe we can convinence them to tear the house down and rebuild,cash for clunckers remember who not to vote for next yearand mail them
by Anonymous From Gainesville, GA on September 30, 2009
by LETICIA From Antioch, CA on September 30, 2009
NOT EVEN A CONGRESS PERSON CAN DO NOTHING TO HELP YOU WITH THIS COMPANY, POLITICIAN RECEIVE TOO MUCH MONEY FROM THIS BANKS THAT THEY WON'T DO NOTHING TO HELP YOU. THEY JUST pretend. THIS BANK IS A CROOK AND THEIR INVESTORS ARE thieves, They're NOT HELPING ANYBODY AND THE CONGRESS AND SENATE TURN THEIR EYES AND DO NOT DO NOTHING TO HELP YOU. THEY NEED TO BE INVESTIGATED AND GET THEM OUT OF Business. People SHOULD PULL THE MONEY FROM THIS BANK.
by Daniel Kriesch From Saint Clair, MI on September 28, 2009
by Denise Perrigo From Conway, AR on September 27, 2009
Have tried to work with them for almost 1 year now. Just give me the run around.
by Anonymous From Union, NJ on September 24, 2009
by gena From Snellville, GA on September 21, 2009
They're terrible from customer service to VP to CEO. They do not care because they are not in our shoes. Their customer service department is very rude,they are you to keep feeling out that damn packet to deny you. I the government has given them the money and they want to keep it in house. I think we all should get together and file a class action lawsuit and contact the white house and let them know what's going on
by Rebecca Cunningham From Kunkletown, PA on September 06, 2009
It is amazing how all of the comments about Indy Mac that I have read on this page are exactly how my husband and I feel! It is a shame that they are able to get away with this! Unfortunately, our loan was sold to IndyMac from Quicken loans! We have had two short sale buyers very interested and both have fallen through because of IndyMac's lack of response! We told them we were going to need help before the loan went into default and they said there was nothing they could help us with. They actually told us we had to be in default! I guess they don't like proactive consumers! They were part of the housing problem and instead of using the bailout for good, they just keep on keeping on! UGGHH!
by Bill weaver From Wilkes Barre, PA on August 30, 2009
Did a loan mod with them, meanwhile they sold my loan and decided not to honor the previous terms, never notified me of the changes, just decided not to live up to their end of the deal.
by April Hedden From Copperhill, TN on August 29, 2009
I have been trying to fix my situation since last December!!! They have continued to put me off until I am now 5 payments past due and close to foreclosure! Please help me May God Bless you!
by Randy Smith From Conyers, GA on August 28, 2009
THEY HAVE NOT BEEN WILLING TO HELP AT ALL EVEN WHEN I TOLD THEM THE PROBLEM 3 MONTHS AGO.
by Dee Ray From Inwood, WV on August 20, 2009
Unwilling to work with you...always have excuses and you really don't feel like a person. They give you a feeling of "I don't care."
by Tom Wendell From Denville, NJ on August 19, 2009
by Anonymous From Corpus Christi, TX on August 18, 2009
I was given little advice/recommendations available for my situation short of foreclosure without digging and prodding bank representatives. I was never contacted for questions after completing extensive financial packets needed to assess my financial situation. Nor was I kept abreast of the accuracy, completeness, and/or overall useability of my packet. I feel that if a customer reaches an abnormal financial situation were a bank has a majority interest in the outcome of a property or loan, then that bank should communicate to their borrower rights, options, steps, and situational advice to solve the problem. Not just drop a packet to be completed in the mail and not call or follow up after recieving their requested information. After all, this not only effects the borrower but also the lender in these tough economic times.
by Eleanor From Browns Mills, NJ on August 15, 2009
The reason why you can't get anywhere with Indymac is because they make more money foreclosing on homes than they do modifying loans. I also tried to do a modification and they lied to me. Took my money promising to vacate my foreclosure then came up with some story that my ex-husband cancelled the modification. Then 2 months later they said it was because the investor had not approved the modification. They claimed they never received one of my payments too! Write a Qualified Written Request asking them to provide all the documents for your loan (mortgage, note, HUD, etc, a detailed account of charges and where those charges have been applied, and who actually owns the loan) You can find some good examples of a Qualified Written Request online. Make sure you ask them to provide as much information as possible. According to Truth in Lending Laws (See 12 USC 2605(e) and 15 USC 1641(f)(2))They must acknowledge receipt within 20 (make sure you send it certified mail) and have 60 days to respond.(Truth in Lending violation if they don't and I assure you they won't send all info you request). Also issues on their authority to actually foreclose. LOTS of good info on Livinglies website. (Just google "Livinglies") To the person who lost your home even though you had paid them and had proof...sue for triple damages (fraud). Fight these criminals. I am! Good luck!
by victoria tranthem From Chicago, IL on August 03, 2009
by Natalie Morales From Springfield, VA on August 03, 2009
I tried personally for two years to work with IndyMac after the demise of my previous marriage. They did not help me. I have submitted approximately four loan modification packages. Two were lost, and one was rejected, and the other was submitted by LTV Financial (this one is supposed to be in negotiations)
by Lorre Bumgardner From Montgomery, TX on July 29, 2009
by Jesse woods From Detroit, MI on July 28, 2009
by Kathy Ali From Everett, WA on July 27, 2009
They reneged twice on modification offers they gave me. Now they are foreclosing on our property without giving us proper reason for denying our loan modification.
by Andrew Maddox From Alexander City, AL on July 26, 2009
by Anonymous From Cape Coral, FL on July 22, 2009
by pissed From Smyrna, GA on July 11, 2009
I have been with Indymac Bank for several years never late. I get harrasing calls every day about when I will make a payment I AM NOT EVEN LATE!! I tell them I will make it when I make it. Pure Harrasement
by Mark Powell From Glasgow, KY on July 10, 2009
Communication has been an issue......tried through an attorney's para-legal to communicate a loan modification, but the communication broke down and IndyMac's attorneys are more aggressive to seek foreclosure. IndyMac representative apparently told our attorney's office they had worked out a solution to forgive the 4 missed mortgage pmts. and lower the interest rate from 8% to 4%. Again, poor communication and IndyMac will not send a loan modification proposal to us.
by Melissa Smith From Santee, CA on June 29, 2009
by Donald Bushong From Phoenix, AZ on June 24, 2009
by John Doering From Northville, MI on June 23, 2009
by Patricia Perez From Homestead, FL on June 20, 2009
I agree 100% with all of these testimonials, Indymac should be investigated. There has to be a way for us, as customes, to have Indymac go under investigation. -Patricia Perez LCNPEREZJ@YAHOO.COM
by dawn mcelwain From Lake Havasu City, AZ on June 15, 2009
I have been trying to work with Indymac Bank for over two years and gotten nothing but lies told to me and the run around from their customer service reps to their loan litigation team. This bank should be investigated and held responsible for all their poor decisions that effect peoples lives and the bad info they give out. After a 120 days of negotiations and them costantly losing my paperwork was finally turned down for a loan modification. That was only after they refused to even work with me until I was 60 days past due. Now with all their extra charges cannot make up the pmts even if I wanted to. They are liers and do not do one thing they claim they will do. I hope this bank goes under for all thier false claims and bad mortgages they did. This loan never should of gone down if they were actually looking for my best interest.
by Cynthia & Ricky From Carbon Hill, AL on June 11, 2009
Indymac Bank is hard to talk to. When I call they tell me different things and tell me call back the next day and I did. Then they tell me something different each day I called.
by thomas From Moreno Valley, CA on June 11, 2009
Indymac has backstabbed us all!! They offer help only to give you the shaft later! Post your story to these guys... www.loanlaw.us they spit the TRUTH!
by Jamie Taft From Milford, MA on June 11, 2009
by colleen johnson From Oxford, NJ on June 11, 2009
by Ricky & Cynthia Keeton From Carbon Hill, AL on June 10, 2009
We tried everything they told us to do. Me and my husband are both disable. I sent them my whole check to keep them from foreclosing on us, but they did. They sent us a paper said that we had only 10 days to vacant our property. They even said, that we were not living in our home. Someone came out and was going to clean up our property because they was told by Indymac Bank that it was vacant over six months. We have lived in our home since 1987. We qualified for modification but they lied to us about that to.
by Anonymous From Mansfield, TX on May 26, 2009
Just told us to deal with the issue
by Anonymous From Washington, NJ on May 23, 2009
by Gary Swindall From Royal Oak, MI on May 17, 2009
would like assistance in dealing with a sensative issue
by Anonymous From Cumming, GA on May 16, 2009
Unwilling to work with hardship situations. Sent in all financial information and they denied us. Even though we have a hardship of reduced salary. According to the Obama Modification rules, we qualify and can pay a reduced mortgage.
by Anonymous From Atlanta, GA on May 13, 2009
by Patsy Butler From Maywood, IL on May 12, 2009
Spoke to an operator she set up a payment arrangement, told me to send western union,money gram or certified check, by the 6th of april and may i did so then i received a letter stating that it was return because the payment was not enough and i never received the forms she said she was going to send me, spoke to other operator she told me go to the web site and download a financial analysis form fill out and fax or mail back.
by Kimberlie Buchheister From Loveland, CO on May 01, 2009
Difficult to communicate to and very unwilling to provide a knowledgeable person to talk to. Only wanted to refer you to their webpage.
by HEMENDRA NAIKER From Hayward, CA on April 29, 2009
by Elayne Waite From Fort Myers Beach, FL on April 25, 2009
They said to send the loan modification form in with a payment and returned the payment to me and denied me and then I get a notice to foreclose and go to court. They just lied about everything. No one there wants to work this out.
by Anonymous From Zephyrhills, FL on April 23, 2009
by Ryan From Dallas, TX on April 16, 2009
There are about 4 agents who actually care and know what they are talking about. I learned to call in the morning and I was lucky enough to speak to the same agent twice. She answered all my questions, and had some good suggestions to lower the escrow shortage. I say call in the morning and if you get a rude operator hang up and call back. But call in the morning every time. Fewer operators work early and seem to know what they are talking about.
by u mukerji From Woodland Hills, CA on April 09, 2009
BAD,BAD, BAD all the way. unprofessional, disrespectful,& unwilling to listen or help No recourse left but to be foreclosed on the house
by Anonymous From Waterbury, CT on April 02, 2009
by Anonymous From Renton, WA on April 02, 2009
by Jennifer taylor From Jonesboro, GA on March 25, 2009
The worst bank with the worst representatives - illiterate and unprofessional staff. The staff gives you unrealistic advice and will not help you what so ever. The government should have not BAILED them out they should have let them gone under!!!!!!!!!!!!!!!!!
by Anonymous From Westerville, OH on March 17, 2009
This bank was not willing to refinance the house.
by Anonymous From Los Angeles, CA on March 16, 2009
IndyMac 90% of the staff are rude and disrespectful. If you call 10 times you get 10 diferrent answers from the rep. and no matter how many times you request to speak with a supervisor, they will not put you through. I don't believe IndyMac wants to or is even trying to keep people in their homes.
by J T Domingo From Hanford, CA on March 14, 2009
Even before we got into this situation and the economy, we made many attempts to try and work something out with IndyMac, but they did not give an inch. Their reps were so unprofessional and rude. We were trying to be proactive and do the right thing so as to stay in a home we thought we would retire in, but they did not respond in an amenable way.
by Anonymous From Jersey City, NJ on March 12, 2009
The worst bank with the worst representatives - illiterate and unprofessional staff.
by Shaz Rizvi From Jersey City, NJ on March 11, 2009
No continuity in terms of reps. No history documented of past conversations and advice given.
by Tom Reed From Salem, OR on March 05, 2009
by Linda Coney From Little Rock, AR on February 28, 2009
by Victoria Johnson From Peterborough, NH on February 23, 2009
When I found I could not make my mortgage payment, I called IndyMac to see what could be done. I offered to pay something towards the loan, they declined, stating I had to pay the entire payment of $2,300- every month. I have had the house on the market since 09/07. I asked if they would accept the payments when the house sold, again, they declined. They would not work with me, even though I called and spoke to several different representatives. Then, they (or someone from another country)called me every night for months to tell me to make the payments, find more income. Very frustrating.
by rodolfo martinez jr From Carpentersville, IL on February 22, 2009
by A Alaniz From Houston, TX on February 17, 2009
by Anonymous From Sacramento, CA on February 12, 2009
by Elizabeth Wallace From Bradenton, FL on February 12, 2009
Was told by one department we were doing a loan modification, another dept filed foreclosure paperwork at same time. I have been in contact w/Indymac from day 1, have done everything asked and they still filed foreclosure.
by Anonymous From Fairfield, TX on February 12, 2009
by Anonymous From Sonora, CA on February 11, 2009
by michael carey From Parlin, NJ on February 11, 2009
by Anonymous From Atlanta, GA on January 24, 2009
by Jon-Alexander Kwiagaye, Jr. From Cranston, RI on January 10, 2009
by cheryl bell From Douglasville, GA on January 09, 2009
by Anonymous From Las Vegas, NV on December 13, 2008
by Anonymous From King George, VA on December 12, 2008
ask for help - lower our payments 15.00 - wow, now what will i do without them???thaks for the help, hahahah
by Anonymous From King George, VA on December 12, 2008
ask for help - lower our payments 15.00 - wow, now what will i do without them???thaks for the help, hahahah
by melissa davis From Patchogue, NY on December 08, 2008
by LaTasha Love From Snellville, GA on December 05, 2008
by trisha rea From Clarkston, MI on December 01, 2008
No help, refusal to return calls, letters, emails. We are making payments as discussed and they out of the clear blue sky decide they dont want to hold up their end of agreement as we were trying hard.
by ingrd Wilkerson From Staten Island, NY on November 28, 2008
if the banks need help and bailout what makes them think we don't need help too.
by Major Tucker From Conyers, GA on November 12, 2008
by Susan & Doug Schindler From Corona, CA on November 08, 2008
With the current Bailouts taking place and INDYMAC being in Bankruptcy and taken over by the FDIC, We fell it is unjust in their efforts to assist those of us who want to keep our homes though maay have made some bad choices in the past. This lack of reasonableness is an outrage to us.
by William Bidlack From Lynn Haven, FL on November 08, 2008
by Anonymous From Temecula, CA on November 05, 2008
by Anonymous From North Bend, OR on November 04, 2008
by Samantha Lepage From North Troy, VT on October 21, 2008
by Anonymous From Duluth, GA on October 16, 2008
by Anonymous From Maiden, NC on October 14, 2008
they shouldn't lower the the mortgage insurnace 1 year and then raise it the second.
by Byeong Hyun From Auburn, WA on October 13, 2008
by julio garcia From Lake Alfred, FL on October 07, 2008
by Anonymous From Stuarts Draft, VA on September 26, 2008
Impossible to ever talk to anyone that makes any decisions.
by Susie Harley From Cranston, RI on September 26, 2008
by Marta and Carlos Rubio From Vallejo, CA on September 26, 2008
Not good with facilitating any options and only want people to lose out.
by Anonymous From Woodbridge, VA on September 26, 2008
by judy From Little Falls, NJ on September 04, 2008
Hate them there horrible nasty and wont even try to help you
by Yvette Cooke From Inglewood, CA on September 03, 2008
by Anonymous From Jonesboro, GA on August 26, 2008
by Anonymous From Albion, IN on August 17, 2008
indy mac bank lies and they are very rude they will not return your calls all they want is your money and they do not want to help you keep your house
by Samantha Lepage From North Troy, VT on August 13, 2008
The company led me on for 5 months telling me not to make a payment until the remodification goes through then sends me forclosure papers telling me that it didnt go through after we signed the loan papers. Now expect me to pay 1000.00 a month. 50% of our income.
by Anonymous From Otisville, NY on August 11, 2008
Horribly bloated interest rates. Feel like we were taken advantage of when we restructured our original mortgage.
by T. Reid Massingill From Spring Hill, FL on August 08, 2008
by Maud Cassagnol From Delray Beach, FL on August 07, 2008
The main complaint we have against that mortgage company is that they let us borrow more money than the property was worth. At the time we purchased the house, we trusted their appraiser to make sure the house was worth the asking price; and found out later that similar houses were being sold at the same time and in the same neighborhood for significantly lesser amounts. The result is that the house is now unsellable. When we started having problems, Indymac would not even consider refinancing because the value of the home does not amount that of our debt. We think it was the job of the bank's appraiser to verify that the bank did not lend more money than the property could cover.
by richard kirschner From Scottsdale, AZ on August 06, 2008
by Remy Snemis From Walnut, CA on August 05, 2008
by Danita Ellison From Waldorf, MD on August 05, 2008
by joseph poggiogalle From Mount Vernon, NY on July 30, 2008
by Anonymous From Montgomery Village, MD on July 28, 2008
by Jamie Norwood From Winlock, WA on July 19, 2008
by Anonymous From Puyallup, WA on July 16, 2008
by Anonymous From Tallahassee, FL on July 15, 2008
by Harold Tucker From Fort Washington, MD on July 15, 2008
by C & T From Brea, CA on July 12, 2008
These bankers are rude and liars. We took out a construction loan and were told that we'd get a 4.375 during the construction @ 15 mos. Before we signed the docs, the 4.375 was not there. I coctacted our rep who kept insisting it was there. What we saw was a 5.75%. Finally, they agreed and wrote an addendum to reflect the agreed upon rate. Then we later could not finish to the deadline. We went 6 mos after the deadline. The first 3 mos we agreed and signed a doc stating that we would pay the additional $1700 p/mon (of those 3 mos as we had not gone into the 4th mo yet) for not finishing on time. The last 3 mos the lady rep told us that she would not charge us if we got the C-O by the last 3 of the 6 mos we went over. Then Indy mac would not work w/us when the loan went to mortgage (roll to perm) and gave us a 6.8%-outrageious. We asked for even a 6.7 and they would not budge even though they had already made $30,000 off of us in fees and interest. They also charged us the additional $1700 the last 3 mos inspite of us telling them that the lady would not charge us. Before we ahd refinanced the loan amount had not included the extra $1700 as they had assumed we were rolling to perm w/them. It was only after the fact that they decided to charge us. They said that since that lady had quit, they had to charge us. The woman on the phone asked why we didn't stay w/them and refianced as if to say they would not have charged us those fees if we had not left their bank. When they sent out their inspector, who was not a real county inspector, they would not follow the county inspector's percentage of completion. As a result, they would not release any more money. We could not pay the electrician. Fortunately, our electrician accepted out classic car as payment. Soonafter, Indymac unbeknownst that we were able to pay the electrician, out loan went to the foreclosure dept. By that time the County gave us the C-O and we sent Indymac the C-). They had no choice but to roll to perm. Fortunately, we refinanced w/another bank before all their messes came to light. Do not refinance w/them or take out loans. They do not care about their customers at all. Their crooks and liars.
by Thomas Lloyd From West Palm Beach, FL on July 02, 2008
I haven't had any communication with Indymac as of yet. This is my first effort to deal with the situation.
by Arturo Alvarez From North Bergen, NJ on July 01, 2008
by Rosetta Breland From San Ramon, CA on June 26, 2008
They act like they want to help but the kept pushing the issue to do short sale, plus faxed the forms. I want to keep my home.
by candice felton From Fort Walton Beach, FL on June 23, 2008
by Anonymous From Jamaica, NY on June 22, 2008
by Anonymous From North Las Vegas, NV on June 15, 2008
by michael kaiser From Lonsdale, MN on June 06, 2008
by Cheryl Williams From Las Vegas, NV on June 06, 2008
by David Garcia From North Fort Myers, FL on June 04, 2008
by Anonymous From Winston Salem, NC on June 02, 2008
by mike From Glendale, AZ on May 28, 2008
so this is where all the crybabies who dont know what an ARM is. you probably wouldnt know which end of the bottle to suck on either.
by Amy of CA From Santa Clarita, CA on May 28, 2008
They are the worst bank to deal with. Staff & Customer Service are rude, don't want to help and you can't understand them. We are all in the same boat..I will try again tomorrow, hopefully they can help me w/ my negative interest 12% rate...I have 750 fico, I got screwed. My loan docs rate are different from what they presented to me at first. Im so stupid that I didnt read it, just signed and trusted my crooked broker!!
by Anonymous From Cassopolis, MI on May 20, 2008
They don't care what your situation is. Very rude and do not want to help.
by Anonymous From Tempe, AZ on May 19, 2008
by Larry Reedy From Lagrange, GA on May 19, 2008
It is very difficult to speak with most employee's from this bank, due to language. Most calls that are made come from India and I have had great difficulty understanding them and I believe they in turn have had difficulty with understanding me as well.
by WWIH From Marlborough, MA on May 17, 2008
They are the WORST ever! Indymac Bank was quick to get this loan approved three years ago, in fact DAYS! Then when I need help, it's been since January 4th..I sent in Hardship application b/c my mtg went from $1100 a month to $2300 that November. I rec'd a letter on Feb 29th that they were working on it. You can't talk to anyone, then someone calls me on Apr 20th and leaves a message. I tried calling back for a week, nothing, only a voice mail. Then I finally reached someone and they said they'd get back to me in a week. Then nothing. Then I call AGAIN the same person, they said "we called you on Apr 20th" I said I KNOW I TALKED TO YOU SINCE THEN!!!! Then they said they'd get in touch with me in 72 hours. I called in 72 hours...nothing, could not get in touch with anyone, they won't even give you to a supervisor! THIS IS RIDICULOUS!!! I a now 3 months behind. They will start foreclosure proceedings after this time frame. They are doing this on purpose so that you fall behind. I feel very helpless....In the endm, They can kiss my @ss b/c I owe them $240k plus another $40k in equity line....I will walk away and not pay anything..If it's my condo they want, just remember, when I get through with it if there is a foreclosure, it will look like Cindy Lu Hoo's house in the Grinch Who Stole Christimas....GOOD LUCK INDYMAC!
by Robert Slagter From Palm City, FL on May 15, 2008
by karen huber From Minneapolis, MN on May 08, 2008
I never recieved any real help or support from the loss mitigation group, was on hold for 30 minutes at a time and was basically told to give up.
by Jason Werner From Olmsted Falls, OH on May 07, 2008
Wow. Egregious. Liars. For the truth about my situation, please visit: http://www.pursuethetruth.com/business/exposed Jesus Christ is the only way to heaven. Study the King James Holy Bible. Even though IMB is trying to ruin me and my family, it's in God's hands. He will plead my cause.
by Anonymous From Lake City, FL on May 05, 2008
they will ask you for a phone check and they will take out more then authorized. and lie and say you gave then the right to do so and that you never canceled.
by Anonymous From Lake City, FL on May 05, 2008
Will ask you for check over phone only to rip you off on all your money. Will take out more then what you have authorized.
by Anonymous From Hawthorne, CA on May 05, 2008
by Anonymous From Moncks Corner, SC on May 02, 2008
last year I lost my home thanks to the poor bookkeeping of indymac bank. foreclosure was initiated because they stated i had not sent in the last five payments. even when i sent them the cancelled checks, they refused to respond. my attorney was unable to get a payment history. five of the last payments were put into escrow and no one told us where the monthly payments went until the sale of my property. they are bad bussines and did not offer in any way to help me in my situation.
by Paul Ronau From Galt, CA on May 02, 2008
by Christopher Muscolino From Putnam Valley, NY on April 29, 2008
by Jeffery Jones From Livonia, MI on April 21, 2008
by David Upthegrove From Sag Harbor, NY on April 18, 2008
by Tom From Orlando, FL on April 15, 2008
I've been slowly liquidating some of my savings and other small assets I have to try to keep up with payments. Never been late even though I've sacrificed other things to comply with my obligation. I called them yesterday to see if there was anything that could be done. I don't want to wait until i'm late and them start calling to come up with a payment option, damage my credit rating etc etc . After being transferred 6 or 7 times from a loan consultant to loan resolution(which is collections for them) some lady finally said "look there's nothing you can do, weather the storm or lose your house. Is there anything else I can help you with?" Unbelievable. Unfortunately now matter how rude she was, she's right. I need to come up with a ridiculous amt of money up front to even consider a refi.Damned if you do Damned if you don't. They don't care and make people's decision to lose their house almost a no-brainer. With the exception of a few cases it;s more lucrative to live the house save your money(hopefully), wait till you have to leave and just rent out with the abundance of houses available now it shouldn't be very hard to find something. Very frustrating. The middle finger goes out to my mortgage broker, The Mortgage store who subsequently sold my loan to Indywac. As for myself live and learn and "weather the storm" the best I can.
by Anonymous From Washington, DC on April 13, 2008
by Anonymous From San Jacinto, CA on April 13, 2008
IndyMac is the reason why we did not continue with the purchase of our first home. Rep. worked from his home and did not even own a FAX machine! He had our loan information for over a month and lead us to extending our closing date three times for a total of 35 days! He was very, very unprofessional with the whole transaction and talked bad about his assistant in front of us. VERY, VERY UNPROFESSIONAL!! When we finally received the paperwork from him, the doc.'s were unreadable. The words seemed to have printed over the other words within the documents. His only explanation to this was that he should have read them after printing them. YOU THINK??? When the paperwork was actually readable, the fee's and amounts were completely different than what we had discussed 3 months prior when we started this whole ordeal. Two weeks later, they were still not right. We dropped the whole thing. I will never do business with IndyMac. They employ incompentent staff and still charge you an arm and a leg for their lack of professionalism and know-how. I am very disappointed...
by Marge Bonsanto From Bordentown, NJ on April 09, 2008
They have always been very helpful. The problem is, the investors are not being very flexible and with the servicers current workload due to the rising foreclosures, it's impossible to get anything done.
by Anonymous From Hayward, CA on April 08, 2008
by Edward Coronado From Oxnard, CA on April 01, 2008
Not very receptive
by Anonymous From Marshfield, MA on March 26, 2008
Thet are off the charts rude and non productive. It is hard to believe that the people at Indymac actually get paid for thier counter productive attitudes. Couldn't get anything done with theses fools
by Michele Rosselot From State College, PA on March 26, 2008
by Anonymous From Flagstaff, AZ on March 25, 2008
by Charles Carroll From Port Deposit, MD on March 24, 2008
by Bryce Wyler From Queen Creek, AZ on March 19, 2008
Indymac Bank worked with me.
by Evelyn Peters From Glorieta, NM on March 19, 2008
They are hard to talk to. You get a different person and they just read the computer file on you, but ask the same questions over and over that have been answered in previous conversations. What bothers me is they turned down a cash short sale before Xmas and I still have the buyer interested. They aren't interested in hardship cases and this attitude may drive me into bankruptcy. I've always had fixed rate mortgages, and my credit rating has hovered at 800. Being talked into this adjustable rate mortgage was a grave mistake.
by Dorotha Allamand From Biggs, CA on March 16, 2008
They do not seem to care that my payment is so high and leaves me nothing to live on in fact when I called one of their people just yelled at me and would not even talk to me then they put me through to someone else and someone else and no one gives a darn.
by brian sears From Windsor, VT on March 09, 2008
i ended up in hospital,been sick for over a year.was self employed i was sick business suffered tring too get a fresh start.im a good person with a bad situation i have no were to go,if i could get help with a smaller payment i could get a job were i could keep my home!
by ARTHUR VAN DYKE From Snellville, GA on March 07, 2008
by paul strazzullo From Pittsburg, CA on March 06, 2008
it was the original broker who mis-guided my dad
by Terri Myers From Modesto, CA on March 03, 2008
by Dorotha Allamand From Biggs, CA on March 02, 2008
I never hear from Indy Mac except when the payment is due and as long as I keep it up they are not complaining but then I guess they won't as long as they get their money.
by manuel fabrigas From Menifee, CA on February 28, 2008
by Hank Elliott From Redmond, OR on February 26, 2008
by Anonymous From Perris, CA on February 25, 2008
by Anonymous From Colorado Springs, CO on February 23, 2008
by Brian Welenc From Summerville, SC on February 22, 2008
by KANUNDRA RAY From Marietta, GA on February 21, 2008
by Anonymous From Manvel, TX on February 17, 2008
failed to mail letters warning us about the coming auction date. Mayed effort to send certified letters about the auction date.
by Ron Wallace From San Ramon, CA on February 16, 2008
They have been very patient with us and they are trying to help I think.
by Emily Robjohns From Jamesburg, NJ on February 08, 2008
by Aaron Dockett From Brandywine, MD on January 29, 2008
by THERESA CARDONE From Point Pleasant Beach, NJ on January 24, 2008
by Anonymous From Sacramento, CA on January 15, 2008
Indymac Bank has been has been very helpful in explaining different option to me, however, employment needed for negotiations.
by jessica thayer From Baltimore, MD on January 15, 2008
extremely unhelpful, as if they want you to fail.
by walter clements From Crofton, MD on January 13, 2008
by Unsatisfied Customer From San Diego, CA on December 20, 2007
I have had this company for over 2-yrs...When I paid extra principle and double payments, we had No Problems...The minute I got laid-off and couldn't make my payments; they were horrible and unprofessional. I got so much misinformation on Sale Dates and modification options, down payments; it was a Huge Joke and inconvenience, especially when I faxed information 7-wks ago as they requested and barely received some help with a modification, and did I neglect to mention that my home is scheduled to be sold in 2-wks at auction. Not to mention the payment is an astronomical amount and doesn't address my Adjustable Rate which will adjust in May 08. Everyone can have an opinion on why did I or many of us get ourselves into this situation...Well if shady Mortgage Brokers didn't sell me on the fact that I could refinance before my rate would adjust, as my Rip off Broker put it "We are in such a great market-refinance in a year and you will have equity and get a better rate". I trusted the loan professionals, but what a mistake that was...What did I know...Back to the business of how Indy Mac is a Horrible company to deal with and with the rise of customers who are facing rate adjustments in the next year, I hope we get some help to freeze the rates and or cram down the balance to the "Real" Market Value-20% below what I and many others paid for the homes in an overly INFLATED Market. May we all be blessed with divine intervention "Through the Grace of God"!
by Debby From Lake Lure, NC on October 09, 2007
I have had this company for 3 years now and no problems at all. They were great when we applied and it was fast. No complaints at all from us.
by An Angel of God From Decatur, GA on September 06, 2007
I am in a dire situation as most of these people. However, there is one thing I can say.. that is you truly trust the living God.. and his son who he sent to die for your sins.. Jesus You can cry out to him and he said he will hear you and deliver you from your trouble. Trust him, instead of complaining.. praise him and thank him for whatyou do have. I know, it works for me all the time. Thats why he is the very best Daddy!! much Love and Go out and do something nice for someone else today!! Get your mind off of you! Give love away!! AC
by Anonymous From Sykesville, MD on August 31, 2007
the mortgage banker needs to be fined by the government for approving loans when they knew that their buyers could not afford. I am one of them.I will do everything in my power to destroy them the way they did to so many hardworking people who now faced foreclosures.
by montgomery in indiana From Ragsdale, IN on August 17, 2007
Indymac kept raising our payment - when I went to contact them they would not talk with me because the loan did not list my name (although the foreclosure papers have my name). We are just days from the sheriff's sale and I can't find any help. I am lost.
by Anonymous From Bryan, TX on August 10, 2007
Affordable at first, then rates raised, they paid my property tax without my consent, and now rates doubled. Over 60 hours on hold to try to get paperwork to sell house going. After four weeks of attempting to contact, buyer backed out and moved on. This happened twice. But after finally getting the paperwork needed for short sale, they rejected the last offer we had before foreclosure.
by inspector From Fort Lauderdale, FL on August 07, 2007
Indymac has continuously added charges and upped my payments. They are definitely in the gotcha business. They kick you when you are down and they kick you hard!
by Patti From Oak Hill, FL on August 04, 2007
by Anonymous From Conover, NC on July 17, 2007
They raised my payments and they have given me the run around on a payment plan to catch up on my payments when I fell behind.
by linda & eddie daniel From Long Beach, CA on July 17, 2007
I miss one payment on my first and four on my second because we thought the bank paid it and they didn't tell us until it was already three months behind and it only been a year and they what us to pay $6770.00 back on the first and they want $3890.00 for the second and we don't have it...
by Reginald Ward From Emeryville, CA on July 17, 2007
Our payments were affordable when we first refinanced with them one of them 1800.00 per month the second five hundred.Then they started increasing one 2,600.00 the second five and it started getting hard. Before we new it the IRS hit me for back taxes,my eight year old was seriously ill from chronic asthma because mold was developing from shabby work they did to sell us the house in the first place.Medical bills building up.Wages garnished.We kept trying to work with them they wanted 10,000 down to start the payment plan.IRS was not quick to refund our money.Called them as soon as we got it now 14,000,called them back when we fot that they said that they had said 16,000 but now they want 20,000.We have 13,000 a high mortgage a falling a part house,and a child on a machine so she can breath when she has an attack.Medication daily to control it.We foreclosed July 26th but we'll be OK because we still have 14,000 in our pockets that the mortgage company will not accept
by Elizabeth Hensley From Benham, KY on July 10, 2007
I have not had Indy Mac for very long but I have gotten in over my head with unfordable payments and now foreclosure. They have set up a repayment plan for me but I cannot come up with the 3,000.00 down payment required to start the agreement. And the payments thereafter are also huge. I do not know what to do and I have no time left to fix this problem before the impending sale. I am just living on a prayer and hope that God will somehow come to my rescue.
by montgomery From Pottsboro, TX on May 29, 2007
Indymac Bank is a perdatory lender
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IMPORANT NOTICE – PLEASE READ There is no guarantee you will receive a loan modification. Even if you accept this offer and use our service, your lender may not agree to change your loan. Loan Modification approval is dependent on criteria including but not limited to hardship, income, debt ratios. American Foreclosure Specialists is not a Bank, nor a government agency or government affiliate. Our services are not approved by the government or your lender. American Foreclosure Specialists assists in the document preparation, working with and communication with your Mortgage Bank in the attempt to acquire an approved Loan Modification. If you stop paying your mortgage, you could lose your home and damage your credit rating. Loan Modification Plans are dependent upon mortgage company criteria and financial information gathered as part of the efforts of AFS. The information and notices contained on this website are intended as informational and should not be regarded, as financial or legal advice. AFS attempts to ensure that the material contained on the website is accurate and complete at the date first published, however you should recognize that information contained on this website may become out of date over time. Readers who have particular questions regarding real estate law, finance, or who believe they require legal counsel, should seek the advice of a financial advisor or an attorney. Submitting a contact request, gives AFS consent to contact you by telephone and/or email, even if you have previously listed yourself on any state or federal Do-Not-Call List.