HSBC

by Kathy Mayfield From Empire, AL on July 21, 2008

by Anonymous From Philadelphia, PA on July 20, 2008

by Anonymous From Centreville, VA on July 16, 2008

by FE Anderson From Kingsport, TN on July 16, 2008

NEVER deal with HSBC!!! All of my payments were made on time, never missed one. They were taking monwy out of my payment for forceplaced insurance through a faulty appraisal. We were in forclosure before we knew what was happening, and were never told about the foreclosure until I saw my name in the paper. We had tried to call for 3 years to let them know that we had a frauded appraisal, NO ONE had enough knowledge to even tell us what was going on. My husband had a heart attack and passed away from all the stress. Contact FBI, they will investigate!!

by Anonymous From Calera, AL on July 10, 2008

by Anonymous From Summerville, SC on July 08, 2008

The Reps do not communicate with one another, nor do they record the information you give over the phone. When you call back you have to repeat everything all over again, every time. Every rep tells you something different.

by Fred Boffey From Lorain, OH on July 07, 2008

by john From New York, NY on July 07, 2008

Pay your bills or sell your house!!

by Mike From Buffalo, NY on July 07, 2008

They worked with me to modify my loan to a lower rate & payment. They called me and made the offer before my 5/1 ARM adjusted. They will work with you if you have good credit and equity in your home. Which is normal. I dont understand why you people just expect them to forgive your debts. YOU took out the loan now pay it back.

by Friedhelm Illian From Vassar, MI on July 02, 2008

by Anonymous From Felton, DE on July 01, 2008

Reps don't know what's going on. You can call and speak with someone, hang up, call back immediately and the next person will tell you something completely different. Been fighting for months regarding the receipt of paperwork.

by James Pinckney From Bluffton, SC on June 24, 2008

by Anonymous From Edison, NJ on June 20, 2008

Not notified of forclourser procedure until after judgement was entered

by Rebecca Leeper From Henderson, MN on June 19, 2008

by Anonymous From Lehigh Acres, FL on June 15, 2008

by john penn From East Lansing, MI on June 10, 2008

by Anonymous From Dyer, IN on June 09, 2008

by Anonymous From Modesto, CA on June 05, 2008

by heny and joan smith From Center Line, MI on June 03, 2008

we want to sell the home. we are upside down regarding the home. we want to move out soon. it has not been listed yet, can't find a realtor who will list it.

by Matt Warton From Kansas City, MO on June 03, 2008

by Claudia Etheridge From Monticello, MN on May 28, 2008

They have not tried to work with us. We have tried contacting them many many times. They would never get back to us. We are willing to do what ever it takes to keep our house.

by Anonymous From Savannah, GA on May 27, 2008

by larry plant From Forney, TX on May 27, 2008

by Krystal Kirlis-Brochu From Candia, NH on May 27, 2008

by Darin or Kathy Piers From Salida, CA on May 23, 2008

by Anonymous From Cocoa, FL on May 22, 2008

by Yolanda Smith From Fayetteville, NC on May 22, 2008

I asked to get a work out program and they gave me a mortgage payment $250 more than regular payment

by mario ponce From Tampa, FL on May 22, 2008

by stace holford From Rossville, IN on May 13, 2008

by anonymous From Benton, KY on May 12, 2008

Unfortunately we are currently in foreclosure with HSBC. The house is yet to be auctioned, but HSBC had a security company break in our house (occupied about half the week) and change the front door lock. How can this be legal? None of their "helpful" hardship programs are worth anything. They said we could get caught up by making two payments (@1600) plus 4000 in attorney's fees. I guess they will just get it back.

by Anonymous From Miami, FL on May 12, 2008

by STEPHEN MERCER,SR. From Evansville, IN on May 11, 2008

The seinior office manager contiuosly avoided speaking with me, i could hear him telling his customer service person what to say to me in the background., also they will submit your mortgage to foreclosure days before its actually due to be turned over to that department so they can get your home,to AUCTION IT OFF OR SELL IT FOR A FAST BUCK TO BRING UP THIER BOTTOM LINE.....REPORT THEM TO THE BBB AS I AM GOING TO.

by Rebecca Torres From Vallejo, CA on May 10, 2008

by John Keller From Orchard Park, NY on May 08, 2008

by Anonymous From Urbana, OH on May 06, 2008

unwilling to work with me, got me into loan that I cannot afford to pay the monthly payment

by Anonymous From Lilburn, GA on April 30, 2008

hsbc payed my property taxes. Which I had already handled. Then they tacked on a rediculous price. now they want to forclose

by Anonymous From Aragon, GA on April 30, 2008

We recently had roof damage due to tornado. HSBC hold our second mortgage. They have been horrible to work with. I just called their Loss Claims Dept to check on the status of our draft..and the rep actually hung up on me. Worse company every!

by Anonymous From Laurinburg, NC on April 29, 2008

Very inconsistant on amounts due. Could not give accurate amounts and also over inflated fees.

by Anonymous From Deatsville, AL on April 28, 2008

by Anonymous From Holstein, IA on April 25, 2008

Have had many things go wrong with them, nobody seems to know what is going on with things, and everytime i ask them a question, get a run around, saying it is handled by another department or something to that order

by Anonymous From Greensboro, NC on April 24, 2008

by Heidi Buhl From Fort Wayne, IN on April 24, 2008

First they lost our mortgage. Then they put late payments on credit report while the mortgage was lost. Refuse to work with us until we allow our mortgage to go into foreclosure.

by Anonymous From South Boardman, MI on April 17, 2008

by Sherry Reinbold From Saint Louis, MO on April 16, 2008

by Anonymous From Chicago, IL on April 15, 2008

by Bill From Williamstown, NJ on April 13, 2008

My wife & I have been doing business with Beneficial for 5 years now. I refinanced in April of 2006 to a fixed rate mortgage of 8.8% with my monthly payments being at $1642.59. This does not include escrow for property taxes or homeowners insurance. I was informed by the manager of the branch that serviced my loan that Beneficial "did not" escrow for taxes or insurance. I was current on the mortgage payments until May of 2007 when my step-daughter received a couple of traffic citations and was involved in a minor accident (not her fault) Needless to say itwith attorney fees and court/insurance costs plus proerty taxes it didn't take long to fall behind. I contacted Beneficial and advised them of my situation and requested if I could defer one (1) mortgage payment as it would give me a chace to catch up and preserve my credit. I was told that I would have to address this matter with their hardship department and apply for a "hardship" I contacted the hardship office and of course was told that since I had no decrease in income or no loss of employment that I would not qualify. Now I am still walking around showing 30 days late on my credit report with this company.

by kathleen normand From Nashua, NH on April 13, 2008

they have been patient with us while we lok for help but our time is up

by Kevin Baskin From Irvine, KY on April 11, 2008

by KRIS GLADHILL From Minneapolis, MN on April 06, 2008

by Sandra Volk From Montgomery, IL on April 06, 2008

HSBC basically promised they can help us out with our mortgage refinancing and told us with our past history of always paying our mortgage on time their would be no problems in bringing our mortgage lower and affordable to our income. Well we provided all the documentation they needed and then we received a call HSBC saying they couldn't refinance us and bring our mortgage payments lower. All that hope they promised went out the door and now we're at square one.

by Anonymous From South Bend, IN on April 05, 2008

We have been struggling with HSBC for years. They told me my first paymnet was due in September so I paid as requested. 1 year later they told me an "audit" was done on my account and I have been 30 days late since first payment was due in August!! So they marked my account with all 30 days late making it impossible to refinance. My adjustable rate mortgage kicked in and my mortgage payment went from $1360 to $2600 in 6 months. You cna't talk to them or reason with them in anyway. I ended the horror story, so I thought it was the end with a short sale. They told me that it was settled. They are still after me for the remainder. No other mortgage company does this. HSBC is the worst company.

by Opal Brown From Kings Mountain, NC on April 05, 2008

by Russell Frank From Escalon, CA on March 30, 2008

by Heather Singleton From South Lebanon, OH on March 29, 2008

by Christopher shuler From Gainesville, GA on March 29, 2008

by keith patton From Tuscaloosa, AL on March 28, 2008

by Anonymous From Blue Springs, MO on March 25, 2008

HSBC published that we should call thime for assist if we foresaw that we would have difficulty making our monthly payment. So I did that. So far they only let me talk to People from India who also need work and are polite and seem caring, but they have no power to assist. So far I have not qualified for anything to help me. I'm ready to just walk out. I have given up on communicating with them, trying numerous times on their website and phone and by mail.

by Anonymous From Memphis, TN on March 11, 2008

I have explained my situation to them over and over and they will not try to work with me. They keep telling me that I don't qualify for their programs. I am a decent person that got in to trouble due to others and they are will not try to assist

by Andre Riley From Fishers, IN on March 03, 2008

by teodor dimitrov From El Mirage, AZ on March 03, 2008

by Anonymous From Defuniak Springs, FL on March 03, 2008

we were in a fixed rate of 7 % for the first two years... now our loan has doubled... We have tried to refinance and are unable to...

by Anonymous From Tyler, TX on March 01, 2008

HSBC has participated in numerous unfair practices starting when I tried to refinanace my house throguh a different company. They "lost" payments causing my refi to not happen. When shown proof of these payments they did not repair the damage done. I Have tried modification with them, but they modified my payment to half of my current income. HSBC lies no one person will tell you the same thing and if one person gives you a solution you can never get back in touch with the same person to resolve the problem, and the promised resolution does not happen. I would not reccomend to anyone to get into a loan with this company.

by jerome schiff From Altamonte Springs, FL on February 27, 2008

by timothy ford From Piqua, OH on February 27, 2008

willing to help but took so long for approval that i just became further behind i'm willing to have payments taken directly out of pay check every 2 weeks but that seemed not even to convince them

by Manuel Cavazos Jr From New River, AZ on February 21, 2008

by Anonymous From Elmer, NJ on February 19, 2008

by Anonymous From Crescent City, CA on February 18, 2008

At the time we took the lone we needed help and they were no help at all it made things worse

by anthony badeaux From Lenoir, NC on February 17, 2008

they are not worried about your situation they just wont your money as quick as possible no matter what! i guess its only fair right , after all you signed on the dotted line!

by doug warram From Anniston, AL on February 17, 2008

by Anonymous From Hazard, KY on February 16, 2008

by Anonymous From Graham, TX on February 13, 2008

I have told them the situation and I always end up with no help and never talking with the same person

by Anonymous From Muskegon, MI on February 10, 2008

It seems like they try to take people for everything they got.

by LS From Orlando, FL on February 08, 2008

HSBC won't negotiate a short sale when they are in second position. They said they will file a deficiency judgment for balance due. They are willing to negotiate when it comes to a short sale bottom line is you are responsible for the loan amount regardless of the market conditions and the devious mortgage lenders, they do not care.

by Anonymous From Fort Worth, TX on February 08, 2008

They suck, we have tried to ask for help through them i hate I ever had to go through them and would not ever recommend the. i have called to let them know that i was going to be late on a payment and to get on payment plan they started to pull out of my account they gave me 2 chances and they stopped drafting because they were going up on my mortgage. I called and told them that I can not afford to make that high payment they did not care they justed wanted their money. i told them that i was not working it still didn't matter to them. they really need to get shut down. I've been in the house fo 2yrs and it has went up 2times every year. starting at 641 to 745 to 945 in the hood. I refuse to pay 945 for a house in a bad neighborhood. Someone needs to get rid of HSBC their terrible.

by Anonymous From Morrisonville, NY on February 08, 2008

by Anonymous From Del Rio, TX on February 05, 2008

I am extremely disappointed in the non-personable manner in which some of the HSBC representatives have treated me. They have never once made the effort to come through with any advice.

by Anonymous From The Dalles, OR on February 03, 2008

taking advantage of people from the beginning. Can't believe I let this happen!

by Anonymous From Longmont, CO on February 01, 2008

When they have you over a barrel with adjustable rates, grossly inflated appraisals and pre-payment penalties, it's a downward spiral.

by Lisa Moore From Tyler, TX on February 01, 2008

HSBC has lied on many occasions, at one point causing me to lose a refinance to get out of an adjustable rate mortgage. They just did a modification, but the modification is half of our income!

by Paul Pierson From Jacksonville, FL on February 01, 2008

by Angela From Reading, PA on February 01, 2008

Do not trust these people.Get a lawyer they will screw you with the short sale,anyone with misc #'s on there on line banking ours had 33,000 they wouldn't tell us why, it was the amount of money they will make off our house, the next week they stopped taking our payments,we have paid every month,we got the attorney general involved and still got served with foreclosure papers this week, document everything and get a lawyer,this is there scam,they scare you into signing deed in lieu of foreclosure this is how they make there money,save your money and get a lawyer,it doesn't matter how much extra you pay they will still foreclose don't trust them!They will forget to pay your insurance so they can add force placed insurance and jack up your payments,they will keep extra money in unapplied funds,contact your attorney general or the federal banking commission it is not to late. I will not let those bastards take my house!

by Anonymous From Graettinger, IA on January 30, 2008

When our escrows payment went up in the middle of a month they put our payment in unapplied funds. Didn't get a notice until three months later. They put 30 days past due on my husbands credit report and now unable to refinance. DON'T use this company

by Anonymous From Salisbury, NC on January 23, 2008

by Jon Jansenvangalen From Grand Rapids, MI on January 22, 2008

by patrick garrett From Memphis, TN on January 21, 2008

by MELISSA ABDULLAH From Birmingham, AL on January 21, 2008

by Anonymous From Muskegon, MI on January 19, 2008

by Michael Sullivan From Centreville, MI on January 18, 2008

When HSBC works out a plan to help you get back on track, the next month they forget about the plan and won't accept your payments, because the account is still considered to be overdue.

by Allyson From Broomfield, CO on January 16, 2008

Due to decreased income we have yoyo'd on our mortgage payments. The foreclosure process begins for us on 1/31/08. We have the home on the market but are so afraid that they will try to sue us for any deficiency since we have negative equity. I have 2 children & a now disabled husband. I don't know what I will do if they don't agree to a short sale arrangement because I don't have anything else. My wages are already low and if they tryto0 garnish me, I think I will just end my life.

by Denise Heller From Marathon, WI on January 15, 2008

we have not tried to contact them yet regarding anything so I guess I do not have any comment as to how they are to work with. I know it would all be over the phone as there is nothing local.

by James Martin From Syracuse, NY on January 14, 2008

You cannot sit down and talk to their mortgage people face to face. It is all via the telephone. They will not even attempt to work with you. They just turn it all over to their attorneys and let them do all the dirty work. HSBC acquired the mortgage from another lending institution in January 2007. I really believe that they want to TAKE my home because I only owe a $27,000 balance on a home valued at approx. $87,000. They are completely heartless and have no compassion or consideration for other people. I pray to God above that you will be able to help me stop this foreclosure and maybe even refinance the balance through another lender. Even if it means higher monthly mortgage payments.

by Anonymous From Tickfaw, LA on January 12, 2008

They are rude and NEVER want to work with you no matter what you try. They gave us a "deferment" of 3 months after Katrina, then came and said they wanted it all back at once. We didn't have it. They have hounded us since then and have been told several differing things depending on who I talk to. Even though it is now in foreclosure the auto dialer still calls here 7-10 times a day. I thought it was illegal for them to call ha many times a day. Very sorry the loan was sold to them or that we accepted what we thought was an offer to help after the storm. We had major damage and needed the money for repairs so we took it. Now we are messed over by them and cannot get financing anywhere! They are heartless and RUDE when you talk to them.

by Monica From Garland, TX on January 07, 2008

This is my situation and it needs to be read carefully to fully understand how things have reached this point. In December of 2006, I contacted my mortgage company Beneficial to refinance my home. At this time I owed approximately $91,000.00 dollars and was in good standing to refinance, (this is a very important point to remember). My home was valued at approximately $136,000.00 dollars. This meant that I had approximately $45,000.00 dollars in equity. I was going to use the equity money to refinance and pay my overdue taxes. I would like it to be clearly understood that I wanted Beneficial to do the refinancing so they would retain my business. When I called to inquire about the refinancing I spoke to a representative named Miriam. She told me that I should wait because Beneficial did not do escrow accounts at his time, but that they would be doing so starting in January of 2007. When I called in January to inquire about refinancing my home as per Miriam’s advice, I was told that I could not because there was an outstanding balance of over $11,000.00. When I asked what the outstanding balance was for NO ONE seemed to know why. It was not until MAY of 2007 when I decided to refinance through Bank of America that it was discovered that Beneficial had paid my taxes plus late fees plus lawyers fees between December when I initiated this venture and January when I called back to inquire about refinancing as Miriam had advised. I was also told that because of the outstanding balance I was NOT able to refinance. WAIT JUST A MINUTE HERE. I WAS ABLE TO REFINANCE WHEN I INITIATED THIS IN DECEMBER OF 2006, BUT NOW BECAUSE BENEFICIAL DID THIS WITHOUT MY CONSENT I CAN’T REFINACE? THAT IS NOT A FAIR SITUATION. Beneficial NEVER contacted me in regards to paying my taxes (that is what my refinance monies were for), they NEVER involved me in this decision. Beneficial took it upon them to pay my taxes and I was informed it was to keep me from losing my home to foreclosure. However, instead of doing things the way I had initially planed, they took that $11,000.00 dollars and divided it up over a period of 12 months and added an additional $ 1,194.57 on top of my monthly payment and this caused my payment to jump to $2,152.50 per month. I do not know of anyone living on a budget who can afford that amount of an increase. Therefore, if it was Beneficial’s intent to pay my taxes to avoid foreclosure as they have stated, Beneficial will force me into foreclosure by increasing my payments and they do not seem to understand this. When I attempted to make my payment in May of $957.93, Beneficial set it aside in “unapplied funds” because it was not the entire amount and it is still sitting there eight moths later. (if they accepted my payment at all they should have APPLIED it to my balance and not set it aside to draw interest). Being the situation as it is. Beneficial has paid the taxes and has said I owe that money. OK, then do something that will allow me to pay it back and still keep my home that I have worked so hard to keep. Here is what I propose. I would like to take that amount that Beneficial says I owe them (I am willing to pay the money) and put it on the back end of my note and this will bring me current and I can make my payments for a timely fashion in order to refinance since it is their doing that has got me here. I would like to have an escrow account so that taxes and insurance are paid. I know all major lenders do this in their workouts and if they really want to HELP me, this can be done. I have been trying to resolve this matter for over a year and have sent an enormous amount of paperwork SEVERAL TIMES to Beneficial in the form of taxes, financial worksheets, hardship letters and other information that they have requested of me to assist me. They have said they have lost my paperwork, didn’t have enough, needed this and need that, and every time this occurs it just puts me further behind. Can you see my dilemma and problem here? No one is trying to help and I am in receiving foreclosure notice from attorneys this week. If something had been done on their end instead of saying for months they needed different paperwork, I would not be in this predicament . I AM ASKING AND PLEADING PLEASE ALLOW ME TO KEEP MY HOME. Please keep in mind that when I started this in December 2006 I was not contacted by anyone asking for delinquent taxes, I was not in a foreclosure status and I was trying to do the right thing. My stance is, that if the taxes and insurance are my responsibility because I DID NOT have an escrow account with Beneficial, then Beneficial DID NOT have aright to pay my taxes without my consent and put me in this situation. I would like for Beneficial to be investigated for paying my taxes without authorization, taking money out of my bank account without my consent several times and charging me high interest insurance when I in fact had insurance at the time they charged me. If ANY laws have been violated my Beneficial and it is possible, I would like Beneficial to be audited and pay my loan off in full based on violations. I only have until February to get this resolved before they take my home once gain ANY help will be much appreciated. I also have a friend who owns “TEXAS HOMEOWNERS ASSISTANCE”, a company that handles foreclosures and works in Loss Mitigation with all major lenders. He has been trying to work with Beneficial in my behalf since November 13th, 2007 and they have been giving him the same runaround. Just to show you how they operate and waste time, here is a copy of his notes on my file. You can clearly see there is a problem here. 11-13-07 (4:00 PM) - Sent Letter of Authorization to Loss Mitigation Dept (fax # 732 352-7519) 11-14-07 (12:40 PM) – Spoke to Robin (Rep ID # 30652) who gave me a different fax # 813-571-8647 to send the Letter of Authorization. She obtained my information for her records. 11-15-07 (12:30 PM) – Spoke to Chris who stated the Letter of Authorization had not been received or the system updated. 11-16-07 (10:47 AM) – Called Customer Service and the office was closed. 11-23-07 (6:15 PM) – Faxed Letter Authorization “again” to Janette Napolean at 630-617-7529 (this is the third fax number given????). Her Line is 1-800-585-3431 11-27-07 (10:13 AM) – Spoke to Bryan who put me through to Mrs. Napolean’s voicemail. I left a message in regards to receiving the Letter of Authorization. (TWO WEEKS HAVE PASSED AND NO RESPONSE, THIS IS GETTING RIDICULOUS). 11-28-07 (4:33 PM) – Left second message for Mrs. Napolean in regards to receiving the Letter of Authorization. I told her this was my second attempt to Contact her. 12-06-07 (11: AM) – Finally spoke to Mrs. Napolean. She asked me to fax the Letter of Authorization a third time due to not receiving the first two. I faxed To a third different number 1-630-617-7145 and I had to ask her to Stand there to avoid any further waste of time and she received it. She stated the house was going into foreclosure on 12-18-07. She Asked me to fax a copy of Mrs. Vickery’s check stubs she would Se what we could work out. I will contact her tomorrow in regards To this. 12-14-07 (11:43 AM) – Mrs. Napolean asked me to fax a copy of Mrs. Vickery’s pay stubs “again” and a copy of her homeowners insurance to the “HARDSHIP DEPARTMENT” at 1-888-778-3811 and to call back Tuesday 12-18-07. 12-18-07 (3:18 PM) – Spoke to Stestonia and she said to fax a copy of Mrs. Vickery’s taxes, and paystubs “again” because the last stubs were hand written and unreadable. (this was ridiculous because she works for a dentist office and all checks are computerized). 12-27-07 (4:27 PM) – Spoke to Jennifer who asked me to call back to check the status of the file on Tuesday 1-1-08. Of course this is New Years day and the offices are closed. (THERE IS SOMETHING TERRIBLY WRONG GOING ON HERE WITH THIS MORTGAGE CO.). 1-3-08 (2:18 pm) – Spoke to Falonda in regards to a letter received by Mrs. Vickery that was Carbon Copied to Mark Brown regarding this matter. She asked me to type a letter stating this situation (which they have been aware of for over a year now) and send it to the Customer resolution Department at 1-888-547-8646 (fax). Since this time Mrs. Vickery has received a foreclosure notice from Beneficial. I am going to keep trying to resolve this matter. I am going to continue to try to obtain a workout for Mrs. Vickery but she needs to contact an attorney and investigate wrongdoing on Beneficial’s behalf. If there is any other information that you need from me, please feel free to contact me at 214-607-6373 regarding this matter. I truly need your help and guidance. In closing, if nothing can be resolved in 30 days I will lose my home that I worked all these years due to Beneficial’s incompetence.

by Anonymous From Blue Island, IL on December 18, 2007

HSBC is not the right firm if you need a mortgage they never listen to what you are saying and I filed a hardship claim because I lost my job and am now making substantially less money and was denied Don't use this company

by Anonymous From New Castle, IN on December 13, 2007

We have had problems with HSBC for the past 4 years. Our daughter passed away a year and half ago and instead trying to help us through a difficult situation, they told us that this was not there problem. We were falling behind on our payments and they stated that we needed to figure out what we were going to do and fast. We are currently refinancing with another company and I couldn't be happier. They are the rudest, nastiest, cruelest people I have ever had to deal with.

by Angela From Reading, PA on December 07, 2007

we had problems since the bought our loan,they refuse to fix it.customer service is nasty,they are threatening to take our house.They never apply payments correctly,they have over drawn our bank account after taking unauthorized payments,ever person tells us a different delinquent amount and no matter house much we pay they still tell us we are behind.they went back and changed our payments 6 months later and said we owned them more then we did,they added force placed insurance after they forgot to pay our insurance and even escalated complaints refuses to help saying they see no error.

by Amanda From Moosic, PA on November 24, 2007

They are taking our house because we fell behind because my baby girl was born with a large hole in her heart and an underdeveloped heart had 2 open heart surgeries back to back and a pacemaker put in and there not even sure that will definitely save her you think HSBC AND HomeQ care nope they show they care by starting foreclosure on our house.

by anomymous From Louisville, TN on November 21, 2007

Confi4med a short sale by phone to our realtor and then slide in a form during the closing We now ow them 47000 dollars. We were about to loose the house and thought this would be better than foreclosure. Now they call and have attorneys contacting us all the time. If we had the money we would never have sold our house@ Horrible rude and uncaring people. THIEVES

by Laural Fawcett From Fresno, CA on November 08, 2007

They supposedly had a program for renegotiating LIBOR ARMS, but after going through a Q&A qualification session I was told we didn't qualify and given no reason. We tried to refinance with them, got turned down. Citifinancial and HSBC are two companies I never want to do business with again. I have several credit accounts, one of which I paid off and closed. These kinds of financial institutions really need to be regulated. I appreciate free enterprise, but when business practices harm the american economy something needs to change.

by Anonymous From Shelby, NC on November 07, 2007

I have been making a double payment each month on my home loan from them. One whole payment is supposed to go toward the principle I owe. The other payment, they are supposed to take the interest out of and pay the rest toward the principle owed. Every month, they take interest out of BOTH payments, even though one payment is specifically written to go toward principle only. It is illegal to take interest out of both payments, since I am paying them a double payment EACH month. I want to get the interest paid down as fast as I can so I can pay off the loan as soon as possible. But, they continue to charge me double interest payments every month. I have called them several times and they say they will fix it. Sometimes they do, but recently I have called several times and they still have not applied the extra payment toward the principle. They try to cheat you every way they can & lie when they say they will fix it. What can I do???? Think twice before borrowing any money from these THIEVES!!

by Laura From Okeechobee, FL on November 02, 2007

As others mentioned I called and spoke with someone but I did it BEFORE I missed a payment. I was told there was nothing that could be done. Once foreclosure proceedings were begun someone else called and said, oh, yes, there were other options available. Also, since going into foreclosure the automated dialing system still calls me frequently although I have told the operator several times that the house is in foreclosure and each time I am assured my number will be removed. It is the among the worst companies I have ever dealt with, had they offered me options I would not be losing my home.

by M McMullen From Cassville, MO on October 30, 2007

When we started falling behind in payments i called and asked for options, I was told there are none, I asked than why do you send me notices to call you to work an option out and give me now options, I was told I was not intelligent, I ended up hanging up on the woman. We tried partial payments, they don't do partial payments and wont apply any portion of a partial payment to your account to make it look like you're late paying anything. We then tried a short sale, everything was submitted for negotiations, paper work taboo, they said because the address submitted on the short sale was the physical address and not the mailing address they couldn't accept the offer, we changed the address in the system we think we're good to go, they order a BPO but went ahead with the foreclosure sale instead of postponing the sale for a few weeks to consider the short sale. When a customer service rep called my house before 8am one morning I asked him why are you calling me at 8am, his reply was well you're living in the house at 8am. I agree that HSBC has very rude people working there. I wont adise anyone to go through them for a loan as they are very unhelpful and unwilling to help.

by karen From Sharon Hill, PA on October 21, 2007

lost my husband and I am behind on payment. They are real slick, they never posted August payment they said it was short $17 and it wasn't so the say they held it until I instructed them on what to do with it. In the meantime they sent me an ACT91 and called me at work to tell me that the loss of my husband is no concern of their's but the money for the mortgage is. I have never in my life had any company collecting for any reason use the terminology that these people use. It only added salt to the wound

by Anonymous From Alpharetta, GA on September 28, 2007

BE AWARE! HSBC has serious problems in mortgage schedule calculation. Every time I make more payment to pay down my principal. Every time HBC screwed up, either result in later payment, or charged interest 9 times.

by Unsatisifed Customer From Collins, IA on September 25, 2007

HSBC is the worse mortgage company my family has dealt with. We were going threw a rough patch and our mortgage fell behind. Our home was in foreclosure. We thought we were working at a plan with them, we gave them $2500 and they said that would set us back to zero. We thought we had a chance to save our home. Then the very next payment that was sent to us went from $848 to almost $1300. There was no way we could make those kind of payment. I called and asked what was going on. They said our ARM went up and that would be our new payment from now on. I told them they should of explained that to us, instead of misleading us by saying things would go back to normal. The lady from the foreclosure dept. said to me "Well, didn't you read your contract." I told her we've been trying to work with your company but all we've been told is lies. She said there was nothing they can do for us, since they we defaulted on the agreement they gave us. I said we didn't even get a chance. I even told her we are working with a mediation center to resolve this. They are the worse company. Our loan was sold to them...would stay away from this company.

by gerald j miller From Reese, MI on September 25, 2007

very difficult to work with. they say i may qualify for a deed in lieu.

by Anonymous From Roseville, CA on September 20, 2007

This is the worst company to work with. The only reason I have my mortgage through these clowns is because it got sold to them. They don't know what they are doing and they will tell you one thing and then do another. Do not trust them with your home.

by Rita Jones From Shawnee, OK on September 17, 2007

I have contacted HSBC on numerous occasions trying to get to lower our payment which went from 750 per mo to 1200 per mo, but they always say there is nothing they can do, they want their four past payments now or start foreclosure.

by M.L. From Manassas, VA on August 27, 2007

I have been trying to work with HSBC since April due to my husband being laid off. We are 4 months behind and they keep coming up with excuses as to why they can't help. It seems like they keep putting us off just so we can get foreclosed upon. I suggest never deal with this company.

by Kenneth Demers From Gastonia, NC on August 22, 2007

Our PMI Insurance tried to work out a payment with them to get caught up. Husband has been ill and they care less. sold our home back to themselves without our knowledge or notice. Now we have a redemption period to get it back. We did have a great buyer for the home and they are aware of this and we were waiting to close. did not matter. Very difficult even to get a hold of.

by Anonymous From Harrisburg, PA on August 13, 2007

I have felt that HSBC does have some unsavory action because one of the clauses in some of there loan is that the first 4 or 5 years you can't refinance.

by D S From Saint Louis, MO on August 07, 2007

My loan on my house was sold to HSBC. turns out the refi used a bogus appraisal, now i'm left upsidedown, and HSBC. Just says "too bad, so sad, whether you foreclose or shortsale, we'll get ALL of our money from you". If it weren't for the fact I was sold to them, I'd NEVER use them. Crooks.

by M. Smith From Vancouver, WA on August 01, 2007

They are the worst people I have ever had to deal with. They do not care about your problems, they just want their money or they take your property. It is happening to us now. They lied to us and was real nice until we signed, then they screwed us, Thanks HSBC for nothing.

by anonymous From Rialto, CA on July 30, 2007

This company knows and has been provided proof that we were give a fraudulent loan from them. They are foreclosing our home and told us they will bleed the money out of us. One thing you must remember is that this is a British owned company - thieves.

by Anonymous From High Shoals, NC on July 09, 2007

HSBC HAS OFFERED US THINGS IN THE PAST AND WHEN WE ATTEMPT TO COLLECT OR UTILIZE THEIR SERVICES AS STATED THEY SAY WE WERE NOT TOLD OR PROMISED ANYTHING. I BELIEVE THE PROBLEM IS THE REPS CALLING FROM OTHER COUNTRIES.

by Anonymous From Thomasville, NC on June 29, 2007

HSBC IS A COMPANY THAT PRAYS ON MIDDLE CLASS BLUE COLLAR WORKS. THEY DO NOT CARE ABOUT YOU AND WILL NOT WORK WITH YOU.

by kelly From Camden, NY on June 22, 2007

HSBC put my house in foreclosure a year ago by mistake conversations are recorded telling me they are sorry they made a mistake but it was to late paperwork already processed

by peach From Young Harris, GA on May 07, 2007

HSBC is a rip off they lie and never do what they say.My payments was 75.00 a month then went to 250.00 am month they post my payments late by mail or online payment. If it has HSBC on it burn it before your burnt.

by Susan From Elkhart, IN on May 04, 2007

Not a helpful company. Not open to cooperation. The original problem was their fault and it has now grown to major proportions with no cooperation from their side. I do not care for their business practices. NEVER AGAIN HSBC

by Anonymous From Cleveland, OH on May 04, 2007

We have a home for sale that was over mortgaged. It is worth about 150,000 and we have had two buyers-the first moved on because HSBC took too long to review our short sale package. We have the second right now and as usual we have not heard from them HSBC is very rude to deal with. I would never rec.working with them under any circumstances. IF possible refinance with another company as soon as possible. If you ever need help ie. hardship etc. etc. they will never help you.

by Anonymous From Franklin, LA on April 12, 2007

they have gotten rude because i am behind and nobody deserves to be talked to like that

by Anonymous From Chicopee, MA on April 03, 2007

Promised to refinance and lower payment and then said they could not do it. Don't use this company