HSBC

by Carrie House From Evansville, IN on August 31, 2010

by Jenny Ashburn From Cookeville, TN on August 28, 2010

HSBC strikes again! A couple of weeks ago I rated HSBC's service to me as very bad. They do nothing but lie and deceive people! Well today I would have to rate them as VERY VERY BAD!! I had worked out a plan with HSBC to stop my foreclosure (or at least I thought I had). Then I received a letter dated 3 days after I had called them with totally different dates and amounts to be paid. When I called them back I was told neither our original plan dates & amounts nor the ones noted in the letter were satisfactory to "guarantee" the foreclosure would be stopped! Imagine that, HSBC cant get their stories straight. But of course they wont be the one who suffers and has to pay for it so they Don't care! I'm expected to keep my end of the deal but yet they NEVER do. HSBC should be held accountable for their lies and mistakes just like we are!!

by Pat Turner From Riceville, TN on August 23, 2010

Impossible to work with, never get the same person on the phone twice. Have to call every day and go over the same questions. Took 6 months to try to get a 6 month modification that they said could be extended, but when the time came it was the same story again. New people every time we talk to them and no one can make a decision or point us to someone who can make a decision. We can make restructured payments at a reasonable interest rate (currently 9.25%) but can't get anywhere with them. Hired a lawyer to fight it out with them. Pat Turner

by Jenny Ashburn From Cookeville, TN on August 20, 2010

HSBC has been the worst mortgage company that I have ever dealt with! They have lied and misinformed us on their true intentions.

by Sara Hatje From Newington, CT on August 18, 2010

At first HSBC was working with us, no we can not talk to anyone that know what they are doing. Our payments have gone up from 1500.00 to 2200.00 a month for the 1st payment and 507.00 for the 2nd. They don't care, they ask to have all financial paperwork faxed and then with a few hour they turn you down. How can you turn someone down with in hour of receiving all the information. Thank you in advance with this issue.. Have a blessed day Sara Hatje

by Anonymous From Hemlock, MI on August 11, 2010

Worst bank ever my son is dying of cancer and my other son will need a kidney transplant in his young adult life it's been over 2 years now that i have tried working with HSBC. I am in financial decline and they just want to put a 6 month bandage on my problem .I will more than likely have to find a new home for my kids perfect time to lose a house in the middle of a bone marrow transplant my son won't have a home to come home to Thanks HSBC i hope you enjoyed all the high interest i have paid you through the years i hope all you fat cats get what you deserve some day karma has a way of getting back at people like you.

by Delvin Samuels From Shelbyville, TN on August 02, 2010

I am 60 years old and cannot afford to start over. I can afford to keep my home but not at an adjustable rate. I need help refinancing.

by Anonymous From Hampton, VA on July 26, 2010

by Anonymous From Butte, MT on July 21, 2010

by Anonymous From Crowley, TX on July 19, 2010

THEY HAVE TREATED ME UNFAIRLY AND EXTREMELY POORLY AND UNPROFESSIONALLY-THEY DO NOT CARE ABOUT FAMILIES ONLY ABOUT MONEY!!!

by Crystal Wilson From Strong, ME on July 19, 2010

They have been terrible. They put our rate up from 719.69 to over 1100.00 payments in 5 to 6 years time. And when I have tried to call them to negotiate in the last three years they would tell me to call the lawyer and the lawyer said to call them. I did get a state person to help me once in Oct. of 2008 but they wanted to settle for 60,000.00 dollars and I had to come up with it in only a months time after i just had a bankruptcy? Like that would happen. If they could take that little for the house when I owe supposedly with all they have tacked on to make it a total of 111,000.00 why not let me just pay it to them instead of finding a new loan company in just a months time. They are very bad to work with and I feel they rip you off.

by Cynthia Meyer From Frederic, WI on June 24, 2010

They do not try to help in any way. They don't care about trying to listen and meet half way. I have not heard any positive feed back on this company at all! If I would of known how they treat clients - I would of RAN the other way.

by joseph vernaccini From Stafford, NY on June 23, 2010

does not follow thru on anything they say

by Dan Pels From Flossmoor, IL on June 23, 2010

by Anonymous From Traverse City, MI on June 07, 2010

by Anonymous From San Jose, CA on June 07, 2010

Worst company in the world. My modification is still not approved although I have been going through the paperwork back and forth since George Bush was in office. They told me that I would have to wait until the election was over. Then they said I would have to wait until the Obama mortgage bank plan was approved. Now it still is not approved although they said they approved the modification, they sent paperwork saying that it was all done. As of 11/30/2010 they are sending out paperwork for me to sign to complete the modification for the sixth time. Now they have my payment short because I had to make 7 trial payments. They are telling me that since I made 7 trial payments (which they told me to make per the agreement in the paperwork) that my payment is short and I need to come up with over ten thousand dollars to bring my mortgage current. This they say has put me in foreclosure and left me owing them money. I explained that "HSBC" told me to pay the certain amount during the trial payment period. They don't argue that point but they say I have to pay anyway. Leave HSBC alone. Do not trust them, they lie every time you get them on the phone. No manager will ever call you back as promised by customer service, matter of fact no one will ever call you back. You get frustrated and call them back. Most times you get India and it is very hard to discern what they are saying to you. There is no way to transfer you to anyone else either. Don't mind speaking to foreigners but when handling business sometimes you get frustrated when the language barrier is a problem. HSBC lies and they are not trustworthy and when you catch them in their lies in the same phone conversation they change to another lie saying their earlier statements were not explained fully.

by Raymond Cole From Racine, WI on June 06, 2010

We have a mortgage with them and a personal loan. They are not willing to restructure or rewrite the loans on either of them to help us out. And the interest still keeps accumulating even though the personal loan has been turned over to a lawyer. Not sure how that is suppose to work. They asked what we could pay, I told them and they said they would need 25 % sown and 125 % more than I told them we could afford. ( this was actually more than the original monthly payment on the loan.) If we could pay that we wouldn't be delinquent!!!!!!!!!!!!They are not willing to work with you at all, even when it means you will go without food or a roof over your head.

by Jerry West From New Castle, DE on June 04, 2010

by MICHAEL MASON From Virginia Beach, VA on June 02, 2010

THEY DID THE SAME THING TO ME. AFTER I FILED BANKRUPTCY,THEY WOULDN'T ACCEPT MY HOUSE PAYMENTS. THEY Returned ONE PAYMENT WITH A POST-IT NOTE WITH NO SIGNATURE. IT READ,CAN'T ACCEPT PAYMENT. NOW MY HOUSE IS BEING SOLD IN FORECLOSURE TOMORROW. I'M GOING TO SUE.

by Torrey From Blacklick, OH on May 19, 2010

Worst company in the world hands down. I have never been late on a payment and they said I was in foreclosure. They said I owed 320 dollars on my mortgage due to a fee that they could not explain nor prove for months. My modification is still not approved although I have been going through the paperwork back and forth since George Bush was in office. They told me that I would have to wait until the election was over. Then they said I would have to wait until the Obama mortgage bank plan was approved. Now it still is not approved although they said they approved the modification, they sent paperwork saying that it was all done. As of 5/20/2010 they are sending out paperwork for me to sign to complete the modification for the sixth time. Now they have my escrow short because I had to make 4 trial payments. They are telling me that since I made 4 trial payments (which they told me to make per the agreement in the paperwork) that my escrow is short and I need to come up with over three hundred dollars to bring my mortgage current. This they say has put me in foreclosure and left me owing them money. I explained that "HSBC" told me to pay the certain amount during the trial payment period. They don't argue that point but they say I have to pay anyway. Leave HSBC alone. Do not trust them, they lie every time you get them on the phone. No manager will ever call you back as promised by customer service, matter of fact no one will ever call you back. You get frustrated and call them back. Most times you get India and it is very hard to discern what they are saying to you. There is no way to transfer you to anyone else either. Don't mind speaking to foreigners but when handling business sometimes you get frustrated when the language barrier is a problem. HSBC lies and they are not trustworthy and when you catch them in their lies in the same phone conversation they change to another lie saying their earlier statements were not explained fully.

by cynthia carr From Cazenovia, NY on May 14, 2010

by Anonymous From Placentia, CA on May 12, 2010

Submitted modification papers but bank claimed they never received. Resubmitted but have not heard back.

by Melanie Perry From Atwater, OH on May 11, 2010

by Anonymous From Hermon, NY on May 06, 2010

when people try to pay towards what they owe it should be accepted and not denied. They jumped my payments from $322 to $635 per month ($3756 annual difference) because of $860 taxes put in escrow.

by Anonymous From Gaffney, SC on May 04, 2010

by Anonymous From Union City, MI on April 19, 2010

by David Reed From Lily, KY on April 12, 2010

I work for this company it is the worst company i have every worked for in my life they are dishonest and make me dishonest but i am stuck there so i have to do it

by Anonymous From Woodville, TX on April 08, 2010

I got laid off in march '10 and have been struggling ever since. I had to reinstate my disability, and all of a sudden that stops. I have contacted HSBC about my situation but all they want to do is give me the number to HUD. My wife is working, but her income is barely enough to cover the utilities. They wont even consider refinance for whatever reason.

by Anonymous From Fort Worth, TX on March 31, 2010

In 2005 I purchased a home and financed through Accredited Lenders, but less than a month before the 1st payment was due HSBC bought the Loan. I was bought down with a prepayment penalty because the broker lied to me and advised I would be able to refinance in 3 years, and that a 3/27 loan was the best loan for me because FHA was just too cumbersome", not true, i had a down payment, but the broker insisted on putting with Accredited lenders which was only a front company for HSBC Mortgage, we have been struggling with this loan every since. Now of course, the property is upside down and we certainly owe more that the unpaid principal balance. I am retired and on a fixed income and have approached HSBC several time to modify this loan to something I can afford, which should I have been don't in the first place, but instead i was a classic victim of the Bait and Switch. HSBC should be put out of business just for the way they disregard what they have don't to possible millions of borrowers, My hopes of getting this loan modified is next to none with this company. They claim they are not participating in the HAMP Program, but they did accept the bail out through AIG, and they don't plan on helping any of their borrowers to keep their homes, they would much rather see us go into to foreclosure so at least they can write it off as a loss and still make more money off of foreclosure, leaving borrowers they have cheated out in the coldly DO NOT DEAL WITH THIS COMPANY, YOU WILL BE SORRY!

by curtis warren From Minneapolis, MN on March 31, 2010

by Anonymous From Tahlequah, OK on March 31, 2010

not willing to work with you at all. my husband got hurt on the job and we lost income for 6 weeks until we got an attorney to get workers comp to pay. my income would not even pay half the mortgage and keep utilities on and food in the house for the kids and they were not willing to work with us at all

by Anonymous From Woodbridge, VA on March 23, 2010

by Connie Garris From Portsmouth, VA on March 05, 2010

I have been trying since Dec to get a modification. I have faxed them all the information they have asked for. I was just told it was denied because of some unanswered questions. I answered the questions then was told i need to fax the paperwork again as they destroyed it.

by robert curtis From Tilghman, MD on February 27, 2010

HSBC said that they would work with me and put the payments that i was late at the end of the lone as long as i made 2 consecutive payments on time. I made the first payment after i got my disability check in February and am making second payment in march as soon as i got my check. In the mean time i get a default notice in the mail yesterday for 4900.i was only behind 2 payments which is bad but my car broke down and cost over 2000 to fix. I called them and talked to them about the problem and they offered to move the 2 payments to the end of mortgage which would help greatly and i told them so,now they break there word and send a default notice. I am really mad but don't know where to turn.

by Anonymous From Woodlake, CA on February 22, 2010

by Tommie Campbell From Hyde Park, MA on February 22, 2010

by Anonymous From Shawnee Mission, KS on February 20, 2010

by Lisa Dawson-Knight From Columbus, OH on February 18, 2010

by Kayda Warner From Kunkletown, PA on February 15, 2010

Do not take out a loan with this bank or any of it's subsidiaries, no matter how good the terms seem. If your loan is precast by them, as ours was, pray that you will be able to refinance away from them as quickly as possible. Aside from superior incompetence with customer service, an ignorance to that fact that HUD cannot help you because they do not work with HUD, here is some of the things they did to my family. First my escrow account (for property taxes), was charged for my home, and another home in our county. One I did not own. This caused my escrow account to be short, which in turn raised my payment. I notified them of such immediately in December of 2005 when I received the escrow statement. It took them until June of the following year to return my payments to normal, it took them two years to refund me the money taken from my escrow account. (Trust me, I am leaving out a lot of heart ache that I was put through because customer services reps who call approximately ever 3 hours, each had a different requirement I needed to follow in order to resolve the issue). My husband lost his job. I applied for a loan modification, I was denied because "it was not processed in time and my paperwork, (the whole 37 pages I had faxed in), was now outdated. It did not matter to them that I had faxed them the paperwork a day after they asked for it, and that the reason the paperwork was outdated was because it had taken them two months to get to it, I was required to re-fax in my paperwork. Conveniently, once I was able to receive a loan modification I was told it would only be effective for 6 months. I have been attempting to get my loan modified again since November of 2009 and found out about two weeks ago that even though I had been calling biweekly to check up on the modification, that once again it had been denied because the paperwork was now again outdated and I needed to fax everything over again. If you can help it, steer very clear of HSBC, avoid them with all costs, and if they purchase your loan, god bless you, there is no hope for you, as with us, unless you can manage to refinance away from them. They do not care whether you are trying or not, and they do not care if they owe you money, it is of no consequence to them, and they will do nothing for you if they keep thousands of your dollars tied up for, in our case, years.

by Anonymous From Susanville, CA on February 12, 2010

by Ron Hubbard From Gloucester, VA on February 11, 2010

by chris martin From Ironton, OH on February 10, 2010

by Anonymous From Elizabethton, TN on February 05, 2010

by Larry Scott From Eudora, KS on February 04, 2010

They have not been completely honest with all their answers. The answer you get depends on who you talk to different person different answer

by Anonymous From Tucker, GA on February 03, 2010

by Edward Uptain From Blountsville, AL on January 26, 2010

they are in Hong Kong and do not follow the American rules.

by Anonymous From Houston, TX on January 21, 2010

by Anonymous From New Ipswich, NH on January 14, 2010

by michael lewis From Tullahoma, TN on January 13, 2010

by Anonymous From Rochester, NY on January 12, 2010

by Charmin Hayes From Raleigh, NC on January 11, 2010

My mortgage company has been helpful, but not willing to budge on this amount to stop the foreclosure.

by Regina Johnson From Spring, TX on January 09, 2010

by Barry Baldwin From Wilmington, DE on January 02, 2010

by Anonymous From Dayton, OH on December 31, 2009

by samuel whitehead From Chicago, IL on December 23, 2009

by Anonymous From Knoxville, TN on December 22, 2009

We had a payment set up to be drafted, I had no work the week prior and only 16 hrs the week before, so I called HSBC 5 Days prior to the payment draft and explained the money would not be there, they tried any way and the Bank closed my account. It's hard to live in this day and time without a bank. Thanks HSBC

by Todd Heimbaugh From Bellevue, OH on December 16, 2009

by CONNIE BLACK From Pittsburgh, PA on December 16, 2009

by benton Tikasha From Tallahassee, FL on December 13, 2009

by Billy Schoby From Wabash, IN on December 12, 2009

by Sheila From South Whitley, IN on December 11, 2009

We have decided to contact BBS, Obama. We are not behind,but have spoke and re-corded conversations with them. We had our mortgage, 2nd mortgage and a small line of credit. We asked in plenty of time to wait 2 days on our second mortgage and verbally re-corded they did take it out anyway causing 5-overdrafts. Now they tell us it's in lost litigation. When there business went under a year ago they were getting ready to combine these. Then all of a sudden, no respond no call, and when we finally got a hold of them, they said don't call us we'll call you. On my accounts I have different color logos for late payments that were not late, and they will not reimburse our account. I have never been through so much bull, and our record is on time and good credit. So please if there is some-one who can speak up. Because I have been here 21 years and I am not letting them take my home. I will do everything possible to let everyone know about there mistake. Not us a hard working family is going roll over and give up. I will go to the senate and every talk show there is. This ia a situation that could be worked out with some one who knows what there doing.

by Douglas James From Puyallup, WA on December 10, 2009

Too big and won't work with you.

by Douglas James From Puyallup, WA on December 10, 2009

by david alston From West End, NC on December 07, 2009

company don't really work for the people

by Kevin Sharpe From Lexington, NC on November 28, 2009

I feel like they could have worked with me a little better, but have not.

by Anonymous From Mcdonough, GA on November 25, 2009

by Lata Taula From Independence, MO on November 23, 2009

They tell me that I'm ok and if I pay this amount of money that I would be ok but they say I did not send enough money indeed I sent what the had told me to send and that would stop the foreclosure.

by AMY DAY From New Castle, IN on November 13, 2009

by Anonymous From Arden, NC on November 10, 2009

I have been unable to get the people @ HSBC to put my payments @ the back of my loan and restructure my loan according to the 31% Obama rule.

by Anonymous From Tarzana, CA on November 10, 2009

by Anonymous From Crooksville, OH on October 27, 2009

by Jennifer Esquivel From Houston, TX on October 26, 2009

by Anonymous From Warren, MI on October 19, 2009

as some HSBC told my husband "we don not participate in the so called obama thing." obama thing WOW!! maybe if they did they wouldn't have so many foreclosures and unhappy customers. if they do foreclose my house i will be spraying painting on my garage and my house so the whole world can see "HSBC STOLE HOUSE AND Doesn't DO THE OBAMA THING"

by Anonymous From Miami, FL on October 15, 2009

by Lori Gerardi From Parker, CO on September 24, 2009

by Anonymous From Cranston, RI on September 10, 2009

by Michael Steffen From Fort Collins, CO on September 06, 2009

by Jonny Boracho From Westminster, CA on September 04, 2009

You are idiots. It is written clearly in the Section 5 Deed of Trust of your mortgage agreement that your mortgage company can monitor the funds as they see fit. They can require documentation and inspections and send out draws in 3rds, 50% or however they please. If you wan the work to get complete, it is best for you comply and send in the paperwork and endorsed claim checks for your money. Get the inspections done and get more funds. The more you're on top of this the faster and easier things will flow. Being a whining A$$ will not help you any and your file/paperwork/funds may get lost in limbo for periods of time. Just do it. Stop whining, after all...you signed an agreement. And, if you don't remember reading that Deed of Trust portion, it's no one else's fault, but your own. Have fun and get your paperwork in to fix your house.

by linda From Port Saint Lucie, FL on August 31, 2009

I just spent 45 min. being put the mill. just to get hardship paperwork finally was told they do not mail out hardship papers. this is by far the worst place to get financed by. no help at all. trying to get mortgage modified so i can afford to keep my home the one my children grew up in. with this company its even crazy to try. worst place ever to do business with.

by Anthony Waldron From Chenoa, IL on August 26, 2009

by Anonymous From Cumming, GA on August 09, 2009

I communicated to HSBC concerning my medical health and financial challenges that I was having. They told me they would help me but modified my mortgage for an even greater amount than I could afford. I informed them and was told there was nothing they could do to help me. Then without an warning I received a letter in the mail that my home was up for sale. They foreclosed on me without a warning or any communication. They are not true to their word and should not be trusted.

by Florence Clyburn From Metuchen, NJ on August 06, 2009

by RAMON TAPALES From Tampa, FL on August 02, 2009

my mortgage company sold my account to hsbc and nightmares started. i receive a foreclosure notice and i called them right away and ask them why i am in for foreclosure? they told me that i have 3 months payment pass due, when the hearing comes i showed it to the judge and told her that we are not behind payment and i have the proof that my check they have cashed.. the judge agreed with me and told them (hsbc) crazy that we are not behind payments so, the judge said she will re schedule another hearing. but after that, every time i send my payment every month they return my check to me with derogatory stamp. after about 6 months i have to hire attorney and he told me to file bankruptcy they want your house. there nothing you can do. bad company.. never deal with them..

by Clarice Elliot From Kew Gardens, NY on August 02, 2009

by Christina Candler From Hialeah, FL on July 31, 2009

by Anonymous From Queen Creek, AZ on July 30, 2009

Turn and run away as fast as you can! I have filled out four hardship packets now and have asked multiple times for a loan modification only to get the run around for the last two years. I lost hours at work and took a reduction in pay due to the economy. I saw this issue coming and asked for help back then, but all I got and continue to deal with is being pushed off to new loss mitigation employees every time I call. I NEVER get any phone calls returned even though I am continually promised a call back. This company is not reputable and definitely doesn't care about it's customers.

by Bruce Houpt From Greenville, OH on July 29, 2009

I just wish they had sent us a notice of prevention.

by KAREN ADAMS From Atlanta, GA on July 27, 2009

by Todd Kilps From Montgomery, PA on July 23, 2009

by Anonymous From Florence, SC on July 16, 2009

by Anonymous From Whitehall, PA on July 13, 2009

i call and call and never get an answer - they do not return calls and they do not work with you on anything. they appraised my house for more than the value and they won't put the taxes in my mortgage

by Krysten Brown From Saint Clair Shores, MI on July 13, 2009

Do not work with you to avoid foreclosure. Never called me back anytime I called.

by Anonymous From Zion, IL on July 07, 2009

I've been calling them and leaving messages to call me back and they never do. I feel they are leaving me in the cold and the one time I talked to some one about a loan modification they acted like they did not know what I was talking about. I even had a counselor from hope now talk to them no luck. So after losing my job I am in pre-foreclosure after 11 years of good payments I just found a new job. Now they can't even call me back.

by richard petachenko From Bloomington, CA on July 07, 2009

by Anonymous From Newport News, VA on July 02, 2009

Run

by Anonymous From Wenonah, NJ on June 30, 2009

by employee From London, KY on June 26, 2009

I'm an employee @ HSBC doing Collections for Mortgages/Personal Home Loans/ and Non Real-Estate Loans... and from my personal experience every single customer that has given me the opportunity to work with them I have been able to work out some type of solution to get them back on track. Whether it's a loan modification, payment plan, etc. I do everything in my power to help my customers keep their homes/avoid foreclosure/ and avoid any other problems.. I've talked to several customers that feel as if they've talked to 100 people but nothing is ever done.. if you feel that way.. call the phone# on your statements and request to speak to a manager and see if you can't get things taken care of that way.. I take pride in my job.. yes it is collections.. (and its hard to call someone and ask for money when they are having so many different problems at home) but at the end of the day when I leave I know that every single person I spoke to that day I've been able to help in one way or another.... so there is help out there it's just a means of who you talk to and how passionate they are about their job... and for those of you who have had a bad experiences with collectors being rude and so forth.. I will apologize not for them or for the company, but just for the simple fact that everyone at one point in time will go through a rough spot in life and no one deserves to be talked down to, or degraded... AFS note: It is nice to know that there are still some caring and compassionate people at HSBC. We applaud your efforts and please continue to have a passion for what you do.

by Nilsa Barnes From Port Saint Lucie, FL on June 26, 2009

I have been trying to work with them for over a year and no results. Even though my husband is a disabled veteran.

by Donna Thomas From Joplin, MO on June 24, 2009

by Patricia Hall From Dedham, MA on June 23, 2009

I don't really know. I got a new loan that got messed up, I was under the impression that property taxes and insurance were escrowed but they were not. I just want to save my home now, put payments at the end, I can make a sale of part of my yard in August when the man who wants it gets money and be able to pay things off each month. Also, I will be having a job too.

by Emily Jaeger From Westfield, MA on June 16, 2009

by Mridula karna From Houston, TX on June 13, 2009

First Mortgage is for $900000

by Anonymous From Riverbank, CA on June 01, 2009

by Anonymous From Johannesburg, MI on May 29, 2009

we sent a hardship letter explaining my husbands lack of income at his job we might as well not even sent it.

by GUS MARIS From Farmingville, NY on May 28, 2009

by Anonymous From Indian Head, MD on May 26, 2009

I have had problems with payments and they were very unwilling to work with me at first. A couple of months ago I called and it wasn't so bad. But not great service. I would not recommend them as a lender.

by james combs From Zion, IL on May 21, 2009

by Linda From Cleveland, OH on May 19, 2009

worst company to deal with, my house went into foreclosure because after the modification they jacked up my payments where I couldn't afford it, opted for a short sale and a deed in leu of foreclose sent in all the documents asked for and haven't heard anything from HSBC, phone calls are un-answered, they stopped the sheriff sale and wrote off the majority of the loan but turned $29,000 over to a collection agency to harass me for, still no call from HSBC and no one will return my call, I moved months ago. This is the worst company I have ever dealt with, steer clear of HSBC and its counter parts

by Dana Jacob From Mason, MI on May 18, 2009

HFC, also owned by Household Finance, poor. Both HSBC and HFC have very bad reputations. I have had ok luck with HSBC, and have a decent loan with them, the house is just totally upside down...

by sean p From Lanoka Harbor, NJ on April 27, 2009

i'm purchasing a home "hopefully" they have not been stringing me along for 45 days , i'm 3 days from closing and still dont know if i can get pmi, my loan officer went on vacation last week told no one including the underwriter wich i contacted because of the time, I was supposed to hear from him today Monday is his day back but he did not answer his phone, i am closing thursday and have no idea what is going on my loan officer stinks. he has answered maybe 10% of my calls never returned 1 and only calls me if he needs somthing i've spent thousands already on title searches, lawyer fees etc. HSBC Stinks! pay more interest if need be and get a real bank although all banks stink they only care about numbers not people...

by Anonymous From Zion, IL on April 23, 2009

by Anonymous From Spring, TX on April 21, 2009

by Anonymous From Gladwin, MI on April 21, 2009

Don't do business with this company, the only time i received return calls is when they were trying to sign me up. now that i want questions answered they ignore me. i have been trying for 3 weeks to get through and no one wants to answer them or return my calls. i have a line of credit that i want to use, but i never get my questions answered. this is a very poor company to deal with. DO NOT DEAL WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

by Sharon Neal From Stonewall, LA on April 13, 2009

by SONJA SIEVERS From Alta, IA on April 08, 2009

by christian njoku From Oakland, CA on April 06, 2009

by Anonymous From Buchtel, OH on April 06, 2009

by Anonymous From Winder, GA on April 05, 2009

by ROBERT Husenita From Wallingford, CT on April 04, 2009

With the stimulus Homeowner and Stability plan that President Obama has announced in March, HSBC said they are "not participating" in that program. Very disheartening.

by Anonymous From Orlando, FL on March 22, 2009

They are not understandable at all.

by Helen Hatfield From Oak Hill, OH on March 18, 2009

by Anonymous From Buffalo, NY on March 16, 2009

Fabulous! All the people in loss mitigation were so helpful and understanding to our situation. Bravo! Thank you for saving our house!

by Christina Wallace From Bristow, VA on March 11, 2009

by James Ulrich From Papillion, NE on March 10, 2009

by penny johnston From Fairmount City, PA on March 05, 2009

I have practically begged them to take my money to bring my account current and no on returns my calls. When I call them everyone has a different story and transfer me to another dept. I think the way this company operates is deplorable

by Anonymous From Muir, MI on March 02, 2009

We have been told numerous times they would do a rate modification and they sent a letter stating they couldnt help us any this time.. Ive done everything they ask. Im not even sure they posted our house in the paper for the sheriff sale 4 times as the state law requests ive only seen it once.. They also didnt post anything on our house and we havent gotten anything in the mail about the sale..

by Michelle Edwards From Martins Ferry, OH on March 02, 2009

by Jill Kaufman From Fremont, IN on February 24, 2009

Has not been willing to work out any type of payment arrangement. Has stated since back in November that have to pay full amount owed or nothing. Will not even accept any kind of partial payment

by Anonymous From Mcminnville, OR on February 23, 2009

by robert From Redding, CA on February 11, 2009

I know that I signed the paperwork, and I only fault myself for not reading it as well as I should have. But I did ask questions and come to find out all I got was lies from my broaker and the title company. I found out two years after being in my house that I was in an ARM loan. although this was a shock and not something i was wanting, I figured that I would have to stick it out. I have been current on all of my payments (just like everyone said you are suposed to do) and I have exelent credit (just like everyone said you are suposed to have) and now I have been denied twice for a loan modification. all I am asking for is to not adjust so high that it would be imposible to pay. It makes no sence to me why a bank would not want you to keep paying already high interest on a loan that is totaly inflated (and I am willing to do that), but instead would rather have you fourclose and loose a loan worth $300+ and sell it at auction for half to a person that they dont even know is going to pay either. I have tried to be as honorable as possible, keep my word, and pay my debts. but this is impossible. I am trying to do a short sale currently but as far as I have heard, they are not willing to do that either. I dont want to but I am going to be forced to forclose.

by ROBERT LOPEZ From Nashua, NH on January 30, 2009

by kenneth collette From Tacoma, WA on January 28, 2009

by Alex and Yvette Carter From Matteson, IL on January 27, 2009

I called them on 07 before we got behind on our mortgage when my husband was first diagnosed with cancer and his medical bills were taking more of our limited income they told me they couldnt do anything until we were behind for over 30 days when that happened and i called back they said since i was behind i didnt qualify for refinancing I couldnt believe what was happening to me then we had to file for bankruptcy in order to keep our home and now all of a sudden not after the first missed payment when we could have paid the 1771 but they let it balloon up to over 8000 and now we have until Feb 3 to pay I am astunded this is how they do business we have been loyal customes to them for over 6 years and we tried to get help before this all started now we are in the same boat again bankruptcy has ruined our credit and we may loose our home now thanks to hsbc

by John Radford From Augusta, GA on January 26, 2009

They are generally understanding of the situation but not actually willing to help get the payments to an acceptable level after I lost my job.

by Anonymous From Chicago, IL on January 24, 2009

We contacted HSBC in good faith asking for a loan reduction, they have ignored our case.

by Anonymous From Clinton, SC on January 22, 2009

It is not their fault that we fell behind, but now that we are they are unwilling to help us out with a reasonable payment.

by arjune rambarran From Sanford, FL on January 15, 2009

by Maynard Wilson From Maple Heights, OH on January 14, 2009

by Diane Roberts From Stanley, NY on January 14, 2009

It is not their fault that we fell behind, but now that we are they are unwilling to help us out with a reasonable payment.

by Anonymous From North Las Vegas, NV on January 09, 2009

by Anonymous From Middletown, IN on January 07, 2009

In the past when working with them, each time they have messed up my account, posting payments in the wrong place, etc...

by Emily Jaeger From Westfield, MA on December 30, 2008

by Vciki Stevens From Gaithersburg, MD on December 29, 2008

by mark thompson From Owasso, OK on December 16, 2008

by phyllis campbell From Toledo, OH on December 04, 2008

yes i have recently dealt with hsba inregards to a restructuring of my mortgage and also a loan modication, i answered a few questions over the phone, the loan officer called me back in two days and told me i was approved, i went from a 9 pint interest rate on my mortgage to a 5 point interst it all happened in about 20 days. hsbc was very helpful and has saved me 30 houndred dollars per month

by Jimmy Jones From Saint Louis, MO on December 03, 2008

by Patrick Wright From Crothersville, IN on November 27, 2008

I have tryed to sell my home but the market is so bad, but when I called them to ask for help they told me to get a second job and a roommate!!!

by Anonymous From Mableton, GA on November 25, 2008

Terrible. They have never really tried to work with me. Scammed me into taking all my savings and 401k to stay current as long as I could while trying to sell my house at the time...they promised me that if I got to a point where I couldn't pay anymore they would restructure and I'd be a approved for a hardship once I went 60 days past due. Once I did, they gave me the run-around for two more months going back and forth with more info and financial documents only to be denied for a hardship/restructure and was given a foreclosure date of 30 days after that. My husband left me shortly after we purchased the home and without his income, I could not make the mortgage payments. I have tried to sell the home but was unsuccessful in this market. I am am single Mom and am frightened to be forced out of my home with noone willing to help. Before this situation, I had never missed a payment on anything...I feel helpless.

by DawnMarie Fini From Buffalo, NY on November 24, 2008

by Anonymous From Niceville, FL on November 23, 2008

by Anonymous From Plattsmouth, NE on November 21, 2008

by Anonymous From Jackson, MI on November 18, 2008

by Crystal Allen From Millville, NJ on November 17, 2008

by Anonymous From Deltona, FL on November 11, 2008

by Susan Kast From Holmen, WI on November 11, 2008

They made promises that were not followed through and each time we tried to contact them the previous person or contact was no longer with them. They change help more than some people change under clothes. Even their web site had incorrect contact information leaving you in the dark.

by Jilonda Johnson From San Pedro, CA on November 06, 2008

by Willie & Maggie Harrison From Detroit, MI on November 03, 2008

Because of the way they took advantage of us. Personally, they should have never made us an offer that high. We stated that we were on fixed income and they took advantage of our situation. Now, we are behind on everything. My wife has been in out of the hospital for the last 4 months due to heart failure.

by Anonymous From Burnt Hills, NY on October 28, 2008

by Faron Daniel From Woonsocket, RI on October 23, 2008

Bad because without Knowing, My Mortgage being an FHA 80/20 split was sold off to a British Firm Overseas and procedures that would be in place for American banks to assist someone like me in time of Hardship do not apply since my HSBC Bank is Owned and operated from in China with a satilite operation based in New York according to the Woonsocket Call Newspaper Firm here in Rhode Island. I was given a Denial for a Loan Modification, for 1, I did not have any Equity in Home to roll over New closing costs of 11,300. and My new Income since military retirement does not qualify me, by not making enough money per month, based on their Dept to income ratio, to reduce my Monthly Payments. I was Told that I need to find a Job making 700. more a month, then on a second call with a different person, was told that I needed to find a way to make at least 305. more a month to qualify for a loan reduction modification. Currently I am 2 months behind, soon to be 3 months as of 5 November and have tried to send HSBC A Partial payment of 1600. and then 1500. but the funds were not excepted

by Anonymous From Ballston Spa, NY on October 22, 2008

by Robert Bauer From Trevor, WI on October 20, 2008

by Anonymous From Newburgh, NY on October 10, 2008

by Manuel & Jennifer Prieto From Miami, FL on October 07, 2008

My loan was just sold from America's Servicing Company to HSBC, so I do not have the proper experience to fairly rate them.

by Anonymous From Azusa, CA on October 05, 2008

by Anonymous From Plano, TX on September 23, 2008

They treated us very well until there was a problem. The collection calls & harassment are overwhelming. We did everything the contract required and then some. Two months later still stalling on resolve and constant harassment.

by Carlos From Gainesville, VA on September 22, 2008

They lie , they really want to force foreclosure

by Betsy Timmerman From Crescent, IA on September 16, 2008

by Monica Beyer From Warren, MI on September 16, 2008

by Anonymous From Cartersville, GA on September 09, 2008

We filed Chpt 13 - it has now been dismissed, partially because HSBC said we did not make payemtns - we did make all payments until they began to refuse them in July 08 - they got the right to foreclose as our attorney did not show up at the hearing - we will refile but am not sure what to do about the house. NOw they are also trying to repo our cars since the b/k was dismissed. No one will give us credit - thanks HSBC!

by Carlos Williams From Montgomery, AL on September 08, 2008

by Anonymous From Bakersfield, VT on September 08, 2008

it would be ok if they would talk to you and help you

by Anonymous From Saginaw, MI on September 05, 2008

HSBC has lost my July mtg pmt. I have sent all the proof they have requested and they still have not resolved the problem. They are now asking me to send them a copy of the cancelled check. PROBLEM IS HSBC TAKES THE MONEY OUT ELECTRONICALLY AND DOES NOT RETURN THE CHECK. THEY HOLD IT FOR 30 DAYS AND THEN DISTROYS THEM.

by Anonymous From Egg Harbor Township, NJ on September 01, 2008

by SAMUEL BARNES JR From Fredericksburg, VA on August 29, 2008

by Anonymous From Strong, ME on August 27, 2008

They are very bad to work with. They are no help and don't try to answer your questions or help you understand what is happening. I also think they are outrageous in they're rates going up. only once has it ever gone down and that was the last 6 months. They are forclosing on people everywhere and i believe they are one of the ones the govt. should be attacking for ripping off their customers. Thanks.

by Anonymous From Lebanon, ME on August 20, 2008

by Wendy Priest From Ontario, NY on August 17, 2008

They are very underhanded and dishonest. They base all their quotes on estimates and won't work with me.

by Anonymous From Dalton, GA on August 15, 2008

by Tiffani Mack From Macon, GA on August 15, 2008

HSBC refused my payment...therefore forcing me into foreclosure....HSBC accellerated the procedure after receiving a change of address form and I stop receiving mail from them until it was too late....HSBC did not consider or care about the lack of communication....but rather to proceed with foreclouser. With the economy the way it is...you would think that banks would want to maintain business relationships rather than ruin them.

by Anonymous From Frankfort, IN on August 14, 2008

by Nora Murillo From Pasadena, TX on August 13, 2008

by Anonymous From Upper Marlboro, MD on August 12, 2008

by Wanda McKee From Silsbee, TX on August 07, 2008

by Anonymous From Macon, GA on August 07, 2008

I believe that once they rcvd my change of address...they fasttraked the foreclouser process and with held all correspondence....I never rcvd a notice other than regular statments of amt due and status of loan....unwilling to work with me seem like they want the foreclouser....

by Anonymous From Canton, OH on August 04, 2008

We tried to work with our mortgage company to defer a payment or lower our payments, and they refused to help. We aren't sure what else to do!

by Anonymous From Elsberry, MO on August 04, 2008

They are hard to talk to. can hardly understand them. they do not like to work with people that want to keep their home, and that really need help. I really wish they were not my mortage company

by Anonymous From Zephyrhills, FL on July 28, 2008

by Janice E Wright From Jacksonville, FL on July 27, 2008

by Kathy Mayfield From Empire, AL on July 21, 2008

by Anonymous From Philadelphia, PA on July 20, 2008

by Anonymous From Centreville, VA on July 16, 2008

by FE Anderson From Kingsport, TN on July 16, 2008

NEVER deal with HSBC!!! All of my payments were made on time, never missed one. They were taking monwy out of my payment for forceplaced insurance through a faulty appraisal. We were in forclosure before we knew what was happening, and were never told about the foreclosure until I saw my name in the paper. We had tried to call for 3 years to let them know that we had a frauded appraisal, NO ONE had enough knowledge to even tell us what was going on. My husband had a heart attack and passed away from all the stress. Contact FBI, they will investigate!!

by Anonymous From Calera, AL on July 10, 2008

by Anonymous From Summerville, SC on July 08, 2008

The Reps do not communicate with one another, nor do they record the information you give over the phone. When you call back you have to repeat everything all over again, every time. Every rep tells you something different.

by Fred Boffey From Lorain, OH on July 07, 2008

by john From New York, NY on July 07, 2008

Pay your bills or sell your house!!

by Mike From Buffalo, NY on July 07, 2008

They worked with me to modify my loan to a lower rate & payment. They called me and made the offer before my 5/1 ARM adjusted. They will work with you if you have good credit and equity in your home. Which is normal. I dont understand why you people just expect them to forgive your debts. YOU took out the loan now pay it back.

by Friedhelm Illian From Vassar, MI on July 02, 2008

by Anonymous From Felton, DE on July 01, 2008

Reps don't know what's going on. You can call and speak with someone, hang up, call back immediately and the next person will tell you something completely different. Been fighting for months regarding the receipt of paperwork.

by James Pinckney From Bluffton, SC on June 24, 2008

by Anonymous From Edison, NJ on June 20, 2008

Not notified of forclourser procedure until after judgement was entered

by Rebecca Leeper From Henderson, MN on June 19, 2008

by Anonymous From Lehigh Acres, FL on June 15, 2008

by john penn From East Lansing, MI on June 10, 2008

by Anonymous From Dyer, IN on June 09, 2008

by Anonymous From Modesto, CA on June 05, 2008

by heny and joan smith From Center Line, MI on June 03, 2008

we want to sell the home. we are upside down regarding the home. we want to move out soon. it has not been listed yet, can't find a realtor who will list it.

by Matt Warton From Kansas City, MO on June 03, 2008

by Claudia Etheridge From Monticello, MN on May 28, 2008

They have not tried to work with us. We have tried contacting them many many times. They would never get back to us. We are willing to do what ever it takes to keep our house.

by Anonymous From Savannah, GA on May 27, 2008

by larry plant From Forney, TX on May 27, 2008

by Krystal Kirlis-Brochu From Candia, NH on May 27, 2008

by Darin or Kathy Piers From Salida, CA on May 23, 2008

by Anonymous From Cocoa, FL on May 22, 2008

by Yolanda Smith From Fayetteville, NC on May 22, 2008

I asked to get a work out program and they gave me a mortgage payment $250 more than regular payment

by mario ponce From Tampa, FL on May 22, 2008

by stace holford From Rossville, IN on May 13, 2008

by anonymous From Benton, KY on May 12, 2008

Unfortunately we are currently in foreclosure with HSBC. The house is yet to be auctioned, but HSBC had a security company break in our house (occupied about half the week) and change the front door lock. How can this be legal? None of their "helpful" hardship programs are worth anything. They said we could get caught up by making two payments (@1600) plus 4000 in attorney's fees. I guess they will just get it back.

by Anonymous From Miami, FL on May 12, 2008

by STEPHEN MERCER,SR. From Evansville, IN on May 11, 2008

The seinior office manager contiuosly avoided speaking with me, i could hear him telling his customer service person what to say to me in the background., also they will submit your mortgage to foreclosure days before its actually due to be turned over to that department so they can get your home,to AUCTION IT OFF OR SELL IT FOR A FAST BUCK TO BRING UP THIER BOTTOM LINE.....REPORT THEM TO THE BBB AS I AM GOING TO.

by Rebecca Torres From Vallejo, CA on May 10, 2008

by John Keller From Orchard Park, NY on May 08, 2008

by Anonymous From Urbana, OH on May 06, 2008

unwilling to work with me, got me into loan that I cannot afford to pay the monthly payment

by Anonymous From Lilburn, GA on April 30, 2008

hsbc payed my property taxes. Which I had already handled. Then they tacked on a rediculous price. now they want to forclose

by Anonymous From Aragon, GA on April 30, 2008

We recently had roof damage due to tornado. HSBC hold our second mortgage. They have been horrible to work with. I just called their Loss Claims Dept to check on the status of our draft..and the rep actually hung up on me. Worse company every!

by Anonymous From Laurinburg, NC on April 29, 2008

Very inconsistant on amounts due. Could not give accurate amounts and also over inflated fees.

by Anonymous From Deatsville, AL on April 28, 2008

by Anonymous From Holstein, IA on April 25, 2008

Have had many things go wrong with them, nobody seems to know what is going on with things, and everytime i ask them a question, get a run around, saying it is handled by another department or something to that order

by Anonymous From Greensboro, NC on April 24, 2008

by Heidi Buhl From Fort Wayne, IN on April 24, 2008

First they lost our mortgage. Then they put late payments on credit report while the mortgage was lost. Refuse to work with us until we allow our mortgage to go into foreclosure.

by Anonymous From South Boardman, MI on April 17, 2008

by Sherry Reinbold From Saint Louis, MO on April 16, 2008

by Anonymous From Chicago, IL on April 15, 2008

by Bill From Williamstown, NJ on April 13, 2008

My wife & I have been doing business with Beneficial for 5 years now. I refinanced in April of 2006 to a fixed rate mortgage of 8.8% with my monthly payments being at $1642.59. This does not include escrow for property taxes or homeowners insurance. I was informed by the manager of the branch that serviced my loan that Beneficial "did not" escrow for taxes or insurance. I was current on the mortgage payments until May of 2007 when my step-daughter received a couple of traffic citations and was involved in a minor accident (not her fault) Needless to say itwith attorney fees and court/insurance costs plus proerty taxes it didn't take long to fall behind. I contacted Beneficial and advised them of my situation and requested if I could defer one (1) mortgage payment as it would give me a chace to catch up and preserve my credit. I was told that I would have to address this matter with their hardship department and apply for a "hardship" I contacted the hardship office and of course was told that since I had no decrease in income or no loss of employment that I would not qualify. Now I am still walking around showing 30 days late on my credit report with this company.

by kathleen normand From Nashua, NH on April 13, 2008

they have been patient with us while we lok for help but our time is up

by Kevin Baskin From Irvine, KY on April 11, 2008

by KRIS GLADHILL From Minneapolis, MN on April 06, 2008

by Sandra Volk From Montgomery, IL on April 06, 2008

HSBC basically promised they can help us out with our mortgage refinancing and told us with our past history of always paying our mortgage on time their would be no problems in bringing our mortgage lower and affordable to our income. Well we provided all the documentation they needed and then we received a call HSBC saying they couldn't refinance us and bring our mortgage payments lower. All that hope they promised went out the door and now we're at square one.

by Anonymous From South Bend, IN on April 05, 2008

We have been struggling with HSBC for years. They told me my first paymnet was due in September so I paid as requested. 1 year later they told me an "audit" was done on my account and I have been 30 days late since first payment was due in August!! So they marked my account with all 30 days late making it impossible to refinance. My adjustable rate mortgage kicked in and my mortgage payment went from $1360 to $2600 in 6 months. You cna't talk to them or reason with them in anyway. I ended the horror story, so I thought it was the end with a short sale. They told me that it was settled. They are still after me for the remainder. No other mortgage company does this. HSBC is the worst company.

by Opal Brown From Kings Mountain, NC on April 05, 2008

by Russell Frank From Escalon, CA on March 30, 2008

by Heather Singleton From South Lebanon, OH on March 29, 2008

by Christopher shuler From Gainesville, GA on March 29, 2008

by keith patton From Tuscaloosa, AL on March 28, 2008

by Anonymous From Blue Springs, MO on March 25, 2008

HSBC published that we should call thime for assist if we foresaw that we would have difficulty making our monthly payment. So I did that. So far they only let me talk to People from India who also need work and are polite and seem caring, but they have no power to assist. So far I have not qualified for anything to help me. I'm ready to just walk out. I have given up on communicating with them, trying numerous times on their website and phone and by mail.

by Anonymous From Memphis, TN on March 11, 2008

I have explained my situation to them over and over and they will not try to work with me. They keep telling me that I don't qualify for their programs. I am a decent person that got in to trouble due to others and they are will not try to assist

by Andre Riley From Fishers, IN on March 03, 2008

by teodor dimitrov From El Mirage, AZ on March 03, 2008

by Anonymous From Defuniak Springs, FL on March 03, 2008

we were in a fixed rate of 7 % for the first two years... now our loan has doubled... We have tried to refinance and are unable to...

by Anonymous From Tyler, TX on March 01, 2008

HSBC has participated in numerous unfair practices starting when I tried to refinanace my house throguh a different company. They "lost" payments causing my refi to not happen. When shown proof of these payments they did not repair the damage done. I Have tried modification with them, but they modified my payment to half of my current income. HSBC lies no one person will tell you the same thing and if one person gives you a solution you can never get back in touch with the same person to resolve the problem, and the promised resolution does not happen. I would not reccomend to anyone to get into a loan with this company.

by jerome schiff From Altamonte Springs, FL on February 27, 2008

by timothy ford From Piqua, OH on February 27, 2008

willing to help but took so long for approval that i just became further behind i'm willing to have payments taken directly out of pay check every 2 weeks but that seemed not even to convince them

by Manuel Cavazos Jr From New River, AZ on February 21, 2008

by Anonymous From Elmer, NJ on February 19, 2008

by Anonymous From Crescent City, CA on February 18, 2008

At the time we took the lone we needed help and they were no help at all it made things worse

by anthony badeaux From Lenoir, NC on February 17, 2008

they are not worried about your situation they just wont your money as quick as possible no matter what! i guess its only fair right , after all you signed on the dotted line!

by doug warram From Anniston, AL on February 17, 2008

by Anonymous From Hazard, KY on February 16, 2008

by Anonymous From Graham, TX on February 13, 2008

I have told them the situation and I always end up with no help and never talking with the same person

by Anonymous From Muskegon, MI on February 10, 2008

It seems like they try to take people for everything they got.

by LS From Orlando, FL on February 08, 2008

HSBC won't negotiate a short sale when they are in second position. They said they will file a deficiency judgment for balance due. They are willing to negotiate when it comes to a short sale bottom line is you are responsible for the loan amount regardless of the market conditions and the devious mortgage lenders, they do not care.

by Anonymous From Fort Worth, TX on February 08, 2008

They suck, we have tried to ask for help through them i hate I ever had to go through them and would not ever recommend the. i have called to let them know that i was going to be late on a payment and to get on payment plan they started to pull out of my account they gave me 2 chances and they stopped drafting because they were going up on my mortgage. I called and told them that I can not afford to make that high payment they did not care they justed wanted their money. i told them that i was not working it still didn't matter to them. they really need to get shut down. I've been in the house fo 2yrs and it has went up 2times every year. starting at 641 to 745 to 945 in the hood. I refuse to pay 945 for a house in a bad neighborhood. Someone needs to get rid of HSBC their terrible.

by Anonymous From Morrisonville, NY on February 08, 2008

by Anonymous From Del Rio, TX on February 05, 2008

I am extremely disappointed in the non-personable manner in which some of the HSBC representatives have treated me. They have never once made the effort to come through with any advice.

by Anonymous From The Dalles, OR on February 03, 2008

taking advantage of people from the beginning. Can't believe I let this happen!

by Anonymous From Longmont, CO on February 01, 2008

When they have you over a barrel with adjustable rates, grossly inflated appraisals and pre-payment penalties, it's a downward spiral.

by Lisa Moore From Tyler, TX on February 01, 2008

HSBC has lied on many occasions, at one point causing me to lose a refinance to get out of an adjustable rate mortgage. They just did a modification, but the modification is half of our income!

by Paul Pierson From Jacksonville, FL on February 01, 2008

by Angela From Reading, PA on February 01, 2008

Do not trust these people.Get a lawyer they will screw you with the short sale,anyone with misc #'s on there on line banking ours had 33,000 they wouldn't tell us why, it was the amount of money they will make off our house, the next week they stopped taking our payments,we have paid every month,we got the attorney general involved and still got served with foreclosure papers this week, document everything and get a lawyer,this is there scam,they scare you into signing deed in lieu of foreclosure this is how they make there money,save your money and get a lawyer,it doesn't matter how much extra you pay they will still foreclose don't trust them!They will forget to pay your insurance so they can add force placed insurance and jack up your payments,they will keep extra money in unapplied funds,contact your attorney general or the federal banking commission it is not to late. I will not let those bastards take my house!

by Anonymous From Graettinger, IA on January 30, 2008

When our escrows payment went up in the middle of a month they put our payment in unapplied funds. Didn't get a notice until three months later. They put 30 days past due on my husbands credit report and now unable to refinance. DON'T use this company

by Anonymous From Salisbury, NC on January 23, 2008

by Jon Jansenvangalen From Grand Rapids, MI on January 22, 2008

by patrick garrett From Memphis, TN on January 21, 2008

by MELISSA ABDULLAH From Birmingham, AL on January 21, 2008

by Anonymous From Muskegon, MI on January 19, 2008

by Michael Sullivan From Centreville, MI on January 18, 2008

When HSBC works out a plan to help you get back on track, the next month they forget about the plan and won't accept your payments, because the account is still considered to be overdue.

by Allyson From Broomfield, CO on January 16, 2008

Due to decreased income we have yoyo'd on our mortgage payments. The foreclosure process begins for us on 1/31/08. We have the home on the market but are so afraid that they will try to sue us for any deficiency since we have negative equity. I have 2 children & a now disabled husband. I don't know what I will do if they don't agree to a short sale arrangement because I don't have anything else. My wages are already low and if they tryto0 garnish me, I think I will just end my life.

by Denise Heller From Marathon, WI on January 15, 2008

we have not tried to contact them yet regarding anything so I guess I do not have any comment as to how they are to work with. I know it would all be over the phone as there is nothing local.

by James Martin From Syracuse, NY on January 14, 2008

You cannot sit down and talk to their mortgage people face to face. It is all via the telephone. They will not even attempt to work with you. They just turn it all over to their attorneys and let them do all the dirty work. HSBC acquired the mortgage from another lending institution in January 2007. I really believe that they want to TAKE my home because I only owe a $27,000 balance on a home valued at approx. $87,000. They are completely heartless and have no compassion or consideration for other people. I pray to God above that you will be able to help me stop this foreclosure and maybe even refinance the balance through another lender. Even if it means higher monthly mortgage payments.

by Anonymous From Tickfaw, LA on January 12, 2008

They are rude and NEVER want to work with you no matter what you try. They gave us a "deferment" of 3 months after Katrina, then came and said they wanted it all back at once. We didn't have it. They have hounded us since then and have been told several differing things depending on who I talk to. Even though it is now in foreclosure the auto dialer still calls here 7-10 times a day. I thought it was illegal for them to call ha many times a day. Very sorry the loan was sold to them or that we accepted what we thought was an offer to help after the storm. We had major damage and needed the money for repairs so we took it. Now we are messed over by them and cannot get financing anywhere! They are heartless and RUDE when you talk to them.

by Monica From Garland, TX on January 07, 2008

This is my situation and it needs to be read carefully to fully understand how things have reached this point. In December of 2006, I contacted my mortgage company Beneficial to refinance my home. At this time I owed approximately $91,000.00 dollars and was in good standing to refinance, (this is a very important point to remember). My home was valued at approximately $136,000.00 dollars. This meant that I had approximately $45,000.00 dollars in equity. I was going to use the equity money to refinance and pay my overdue taxes. I would like it to be clearly understood that I wanted Beneficial to do the refinancing so they would retain my business. When I called to inquire about the refinancing I spoke to a representative named Miriam. She told me that I should wait because Beneficial did not do escrow accounts at his time, but that they would be doing so starting in January of 2007. When I called in January to inquire about refinancing my home as per Miriam’s advice, I was told that I could not because there was an outstanding balance of over $11,000.00. When I asked what the outstanding balance was for NO ONE seemed to know why. It was not until MAY of 2007 when I decided to refinance through Bank of America that it was discovered that Beneficial had paid my taxes plus late fees plus lawyers fees between December when I initiated this venture and January when I called back to inquire about refinancing as Miriam had advised. I was also told that because of the outstanding balance I was NOT able to refinance. WAIT JUST A MINUTE HERE. I WAS ABLE TO REFINANCE WHEN I INITIATED THIS IN DECEMBER OF 2006, BUT NOW BECAUSE BENEFICIAL DID THIS WITHOUT MY CONSENT I CAN’T REFINACE? THAT IS NOT A FAIR SITUATION. Beneficial NEVER contacted me in regards to paying my taxes (that is what my refinance monies were for), they NEVER involved me in this decision. Beneficial took it upon them to pay my taxes and I was informed it was to keep me from losing my home to foreclosure. However, instead of doing things the way I had initially planed, they took that $11,000.00 dollars and divided it up over a period of 12 months and added an additional $ 1,194.57 on top of my monthly payment and this caused my payment to jump to $2,152.50 per month. I do not know of anyone living on a budget who can afford that amount of an increase. Therefore, if it was Beneficial’s intent to pay my taxes to avoid foreclosure as they have stated, Beneficial will force me into foreclosure by increasing my payments and they do not seem to understand this. When I attempted to make my payment in May of $957.93, Beneficial set it aside in “unapplied funds” because it was not the entire amount and it is still sitting there eight moths later. (if they accepted my payment at all they should have APPLIED it to my balance and not set it aside to draw interest). Being the situation as it is. Beneficial has paid the taxes and has said I owe that money. OK, then do something that will allow me to pay it back and still keep my home that I have worked so hard to keep. Here is what I propose. I would like to take that amount that Beneficial says I owe them (I am willing to pay the money) and put it on the back end of my note and this will bring me current and I can make my payments for a timely fashion in order to refinance since it is their doing that has got me here. I would like to have an escrow account so that taxes and insurance are paid. I know all major lenders do this in their workouts and if they really want to HELP me, this can be done. I have been trying to resolve this matter for over a year and have sent an enormous amount of paperwork SEVERAL TIMES to Beneficial in the form of taxes, financial worksheets, hardship letters and other information that they have requested of me to assist me. They have said they have lost my paperwork, didn’t have enough, needed this and need that, and every time this occurs it just puts me further behind. Can you see my dilemma and problem here? No one is trying to help and I am in receiving foreclosure notice from attorneys this week. If something had been done on their end instead of saying for months they needed different paperwork, I would not be in this predicament . I AM ASKING AND PLEADING PLEASE ALLOW ME TO KEEP MY HOME. Please keep in mind that when I started this in December 2006 I was not contacted by anyone asking for delinquent taxes, I was not in a foreclosure status and I was trying to do the right thing. My stance is, that if the taxes and insurance are my responsibility because I DID NOT have an escrow account with Beneficial, then Beneficial DID NOT have aright to pay my taxes without my consent and put me in this situation. I would like for Beneficial to be investigated for paying my taxes without authorization, taking money out of my bank account without my consent several times and charging me high interest insurance when I in fact had insurance at the time they charged me. If ANY laws have been violated my Beneficial and it is possible, I would like Beneficial to be audited and pay my loan off in full based on violations. I only have until February to get this resolved before they take my home once gain ANY help will be much appreciated. I also have a friend who owns “TEXAS HOMEOWNERS ASSISTANCE”, a company that handles foreclosures and works in Loss Mitigation with all major lenders. He has been trying to work with Beneficial in my behalf since November 13th, 2007 and they have been giving him the same runaround. Just to show you how they operate and waste time, here is a copy of his notes on my file. You can clearly see there is a problem here. 11-13-07 (4:00 PM) - Sent Letter of Authorization to Loss Mitigation Dept (fax # 732 352-7519) 11-14-07 (12:40 PM) – Spoke to Robin (Rep ID # 30652) who gave me a different fax # 813-571-8647 to send the Letter of Authorization. She obtained my information for her records. 11-15-07 (12:30 PM) – Spoke to Chris who stated the Letter of Authorization had not been received or the system updated. 11-16-07 (10:47 AM) – Called Customer Service and the office was closed. 11-23-07 (6:15 PM) – Faxed Letter Authorization “again” to Janette Napolean at 630-617-7529 (this is the third fax number given????). Her Line is 1-800-585-3431 11-27-07 (10:13 AM) – Spoke to Bryan who put me through to Mrs. Napolean’s voicemail. I left a message in regards to receiving the Letter of Authorization. (TWO WEEKS HAVE PASSED AND NO RESPONSE, THIS IS GETTING RIDICULOUS). 11-28-07 (4:33 PM) – Left second message for Mrs. Napolean in regards to receiving the Letter of Authorization. I told her this was my second attempt to Contact her. 12-06-07 (11: AM) – Finally spoke to Mrs. Napolean. She asked me to fax the Letter of Authorization a third time due to not receiving the first two. I faxed To a third different number 1-630-617-7145 and I had to ask her to Stand there to avoid any further waste of time and she received it. She stated the house was going into foreclosure on 12-18-07. She Asked me to fax a copy of Mrs. Vickery’s check stubs she would Se what we could work out. I will contact her tomorrow in regards To this. 12-14-07 (11:43 AM) – Mrs. Napolean asked me to fax a copy of Mrs. Vickery’s pay stubs “again” and a copy of her homeowners insurance to the “HARDSHIP DEPARTMENT” at 1-888-778-3811 and to call back Tuesday 12-18-07. 12-18-07 (3:18 PM) – Spoke to Stestonia and she said to fax a copy of Mrs. Vickery’s taxes, and paystubs “again” because the last stubs were hand written and unreadable. (this was ridiculous because she works for a dentist office and all checks are computerized). 12-27-07 (4:27 PM) – Spoke to Jennifer who asked me to call back to check the status of the file on Tuesday 1-1-08. Of course this is New Years day and the offices are closed. (THERE IS SOMETHING TERRIBLY WRONG GOING ON HERE WITH THIS MORTGAGE CO.). 1-3-08 (2:18 pm) – Spoke to Falonda in regards to a letter received by Mrs. Vickery that was Carbon Copied to Mark Brown regarding this matter. She asked me to type a letter stating this situation (which they have been aware of for over a year now) and send it to the Customer resolution Department at 1-888-547-8646 (fax). Since this time Mrs. Vickery has received a foreclosure notice from Beneficial. I am going to keep trying to resolve this matter. I am going to continue to try to obtain a workout for Mrs. Vickery but she needs to contact an attorney and investigate wrongdoing on Beneficial’s behalf. If there is any other information that you need from me, please feel free to contact me at 214-607-6373 regarding this matter. I truly need your help and guidance. In closing, if nothing can be resolved in 30 days I will lose my home that I worked all these years due to Beneficial’s incompetence.

by Anonymous From Blue Island, IL on December 18, 2007

HSBC is not the right firm if you need a mortgage they never listen to what you are saying and I filed a hardship claim because I lost my job and am now making substantially less money and was denied Don't use this company

by Anonymous From New Castle, IN on December 13, 2007

We have had problems with HSBC for the past 4 years. Our daughter passed away a year and half ago and instead trying to help us through a difficult situation, they told us that this was not there problem. We were falling behind on our payments and they stated that we needed to figure out what we were going to do and fast. We are currently refinancing with another company and I couldn't be happier. They are the rudest, nastiest, cruelest people I have ever had to deal with.

by Angela From Reading, PA on December 07, 2007

we had problems since the bought our loan,they refuse to fix it.customer service is nasty,they are threatening to take our house.They never apply payments correctly,they have over drawn our bank account after taking unauthorized payments,ever person tells us a different delinquent amount and no matter house much we pay they still tell us we are behind.they went back and changed our payments 6 months later and said we owned them more then we did,they added force placed insurance after they forgot to pay our insurance and even escalated complaints refuses to help saying they see no error.

by Amanda From Moosic, PA on November 24, 2007

They are taking our house because we fell behind because my baby girl was born with a large hole in her heart and an underdeveloped heart had 2 open heart surgeries back to back and a pacemaker put in and there not even sure that will definitely save her you think HSBC AND HomeQ care nope they show they care by starting foreclosure on our house.

by anomymous From Louisville, TN on November 21, 2007

Confi4med a short sale by phone to our realtor and then slide in a form during the closing We now ow them 47000 dollars. We were about to loose the house and thought this would be better than foreclosure. Now they call and have attorneys contacting us all the time. If we had the money we would never have sold our house@ Horrible rude and uncaring people. THIEVES

by Laural Fawcett From Fresno, CA on November 08, 2007

They supposedly had a program for renegotiating LIBOR ARMS, but after going through a Q&A qualification session I was told we didn't qualify and given no reason. We tried to refinance with them, got turned down. Citifinancial and HSBC are two companies I never want to do business with again. I have several credit accounts, one of which I paid off and closed. These kinds of financial institutions really need to be regulated. I appreciate free enterprise, but when business practices harm the american economy something needs to change.

by Anonymous From Shelby, NC on November 07, 2007

I have been making a double payment each month on my home loan from them. One whole payment is supposed to go toward the principle I owe. The other payment, they are supposed to take the interest out of and pay the rest toward the principle owed. Every month, they take interest out of BOTH payments, even though one payment is specifically written to go toward principle only. It is illegal to take interest out of both payments, since I am paying them a double payment EACH month. I want to get the interest paid down as fast as I can so I can pay off the loan as soon as possible. But, they continue to charge me double interest payments every month. I have called them several times and they say they will fix it. Sometimes they do, but recently I have called several times and they still have not applied the extra payment toward the principle. They try to cheat you every way they can & lie when they say they will fix it. What can I do???? Think twice before borrowing any money from these THIEVES!!

by Laura From Okeechobee, FL on November 02, 2007

As others mentioned I called and spoke with someone but I did it BEFORE I missed a payment. I was told there was nothing that could be done. Once foreclosure proceedings were begun someone else called and said, oh, yes, there were other options available. Also, since going into foreclosure the automated dialing system still calls me frequently although I have told the operator several times that the house is in foreclosure and each time I am assured my number will be removed. It is the among the worst companies I have ever dealt with, had they offered me options I would not be losing my home.

by M McMullen From Cassville, MO on October 30, 2007

When we started falling behind in payments i called and asked for options, I was told there are none, I asked than why do you send me notices to call you to work an option out and give me now options, I was told I was not intelligent, I ended up hanging up on the woman. We tried partial payments, they don't do partial payments and wont apply any portion of a partial payment to your account to make it look like you're late paying anything. We then tried a short sale, everything was submitted for negotiations, paper work taboo, they said because the address submitted on the short sale was the physical address and not the mailing address they couldn't accept the offer, we changed the address in the system we think we're good to go, they order a BPO but went ahead with the foreclosure sale instead of postponing the sale for a few weeks to consider the short sale. When a customer service rep called my house before 8am one morning I asked him why are you calling me at 8am, his reply was well you're living in the house at 8am. I agree that HSBC has very rude people working there. I wont adise anyone to go through them for a loan as they are very unhelpful and unwilling to help.

by karen From Sharon Hill, PA on October 21, 2007

lost my husband and I am behind on payment. They are real slick, they never posted August payment they said it was short $17 and it wasn't so the say they held it until I instructed them on what to do with it. In the meantime they sent me an ACT91 and called me at work to tell me that the loss of my husband is no concern of their's but the money for the mortgage is. I have never in my life had any company collecting for any reason use the terminology that these people use. It only added salt to the wound

by Anonymous From Alpharetta, GA on September 28, 2007

BE AWARE! HSBC has serious problems in mortgage schedule calculation. Every time I make more payment to pay down my principal. Every time HBC screwed up, either result in later payment, or charged interest 9 times.

by Unsatisifed Customer From Collins, IA on September 25, 2007

HSBC is the worse mortgage company my family has dealt with. We were going threw a rough patch and our mortgage fell behind. Our home was in foreclosure. We thought we were working at a plan with them, we gave them $2500 and they said that would set us back to zero. We thought we had a chance to save our home. Then the very next payment that was sent to us went from $848 to almost $1300. There was no way we could make those kind of payment. I called and asked what was going on. They said our ARM went up and that would be our new payment from now on. I told them they should of explained that to us, instead of misleading us by saying things would go back to normal. The lady from the foreclosure dept. said to me "Well, didn't you read your contract." I told her we've been trying to work with your company but all we've been told is lies. She said there was nothing they can do for us, since they we defaulted on the agreement they gave us. I said we didn't even get a chance. I even told her we are working with a mediation center to resolve this. They are the worse company. Our loan was sold to them...would stay away from this company.

by gerald j miller From Reese, MI on September 25, 2007

very difficult to work with. they say i may qualify for a deed in lieu.

by Anonymous From Roseville, CA on September 20, 2007

This is the worst company to work with. The only reason I have my mortgage through these clowns is because it got sold to them. They don't know what they are doing and they will tell you one thing and then do another. Do not trust them with your home.

by Rita Jones From Shawnee, OK on September 17, 2007

I have contacted HSBC on numerous occasions trying to get to lower our payment which went from 750 per mo to 1200 per mo, but they always say there is nothing they can do, they want their four past payments now or start foreclosure.

by M.L. From Manassas, VA on August 27, 2007

I have been trying to work with HSBC since April due to my husband being laid off. We are 4 months behind and they keep coming up with excuses as to why they can't help. It seems like they keep putting us off just so we can get foreclosed upon. I suggest never deal with this company.

by Kenneth Demers From Gastonia, NC on August 22, 2007

Our PMI Insurance tried to work out a payment with them to get caught up. Husband has been ill and they care less. sold our home back to themselves without our knowledge or notice. Now we have a redemption period to get it back. We did have a great buyer for the home and they are aware of this and we were waiting to close. did not matter. Very difficult even to get a hold of.

by Anonymous From Harrisburg, PA on August 13, 2007

I have felt that HSBC does have some unsavory action because one of the clauses in some of there loan is that the first 4 or 5 years you can't refinance.

by D S From Saint Louis, MO on August 07, 2007

My loan on my house was sold to HSBC. turns out the refi used a bogus appraisal, now i'm left upsidedown, and HSBC. Just says "too bad, so sad, whether you foreclose or shortsale, we'll get ALL of our money from you". If it weren't for the fact I was sold to them, I'd NEVER use them. Crooks.

by M. Smith From Vancouver, WA on August 01, 2007

They are the worst people I have ever had to deal with. They do not care about your problems, they just want their money or they take your property. It is happening to us now. They lied to us and was real nice until we signed, then they screwed us, Thanks HSBC for nothing.

by anonymous From Rialto, CA on July 30, 2007

This company knows and has been provided proof that we were give a fraudulent loan from them. They are foreclosing our home and told us they will bleed the money out of us. One thing you must remember is that this is a British owned company - thieves.

by Anonymous From High Shoals, NC on July 09, 2007

HSBC HAS OFFERED US THINGS IN THE PAST AND WHEN WE ATTEMPT TO COLLECT OR UTILIZE THEIR SERVICES AS STATED THEY SAY WE WERE NOT TOLD OR PROMISED ANYTHING. I BELIEVE THE PROBLEM IS THE REPS CALLING FROM OTHER COUNTRIES.

by Anonymous From Thomasville, NC on June 29, 2007

HSBC IS A COMPANY THAT PRAYS ON MIDDLE CLASS BLUE COLLAR WORKS. THEY DO NOT CARE ABOUT YOU AND WILL NOT WORK WITH YOU.

by kelly From Camden, NY on June 22, 2007

HSBC put my house in foreclosure a year ago by mistake conversations are recorded telling me they are sorry they made a mistake but it was to late paperwork already processed

by peach From Young Harris, GA on May 07, 2007

HSBC is a rip off they lie and never do what they say.My payments was 75.00 a month then went to 250.00 am month they post my payments late by mail or online payment. If it has HSBC on it burn it before your burnt.

by Susan From Elkhart, IN on May 04, 2007

Not a helpful company. Not open to cooperation. The original problem was their fault and it has now grown to major proportions with no cooperation from their side. I do not care for their business practices. NEVER AGAIN HSBC

by Anonymous From Cleveland, OH on May 04, 2007

We have a home for sale that was over mortgaged. It is worth about 150,000 and we have had two buyers-the first moved on because HSBC took too long to review our short sale package. We have the second right now and as usual we have not heard from them HSBC is very rude to deal with. I would never rec.working with them under any circumstances. IF possible refinance with another company as soon as possible. If you ever need help ie. hardship etc. etc. they will never help you.

by Anonymous From Franklin, LA on April 12, 2007

they have gotten rude because i am behind and nobody deserves to be talked to like that

by Anonymous From Chicopee, MA on April 03, 2007

Promised to refinance and lower payment and then said they could not do it. Don't use this company