HomEq Servicing

by Anonymous From Perry, GA on July 23, 2008

by Anonymous From Stewartstown, PA on July 22, 2008

They have been noi help in working with us and have returned checks to us. They initially made us behind because when our mortgage was first sold to them we were already late in paying because we never received information from them to make payment.

by Crystal Veatch From Theodore, AL on July 19, 2008

would not work with me before and do not expect help this time

by Michelle From Katy, TX on July 16, 2008

My loan is serviced by HomEq. I had a 2 yr ARM and I've never been late with my payments. My rate was scheduled to adjust in June. My initial reason for going with an ARM was because I was told that I would be able to refinance in 2 years. Who knew the bottom was going to fall out. Nevertheless after realizing that I wouldn't be able to re-finance until the market corrected itself, I contacted HomEq 2 monts before my adjustment asking about their "fast track modification" product which would freeze my rate for another 5 years. I was told that they wouldn't be able to do anything for me until after my rate adjusted, because they didn't know if the rate would go up or down (yeah right). My initial loan docs indiciated that my loan could not adjust by more than 1.5 pts per adjustment period. I went from a 7 to a 8.5 and my payments increased by approx. $78. Because my rate would adjust every 6 months moving forward and seeing no correction in site for the market, I contacted them again. I was told that I would have to wait until July because my rate wasn't adjusting in June, that was just their notification letter. I then found the name of the CEO and prepared my letter, which I faxed and sent via certified mail, informing him that I qualified for the fast track program, according to their requirements which were listed on the website. I went on to explain that it was not in "good faith" to tell "responsible" customers that they couldn't be helped because it was "too soon" or because they weren't behind in payments - this appears to be just the opposite. Not helping responsible people just trying to stay one step ahead. Needless to say it worked, I received a phone call from their work out department the next day, asking if I was interested in their modification program. After 3 weeks of back and forth, faxing bank statements, paystubs, insurance, tax papers, expenses etc. they initially told me that i didn't qualify because at the end of the month, I was left with $700-$1k which didn't indicate a person experiencing a Hardship. I refused to communicate by phone and therefore wrote ANOTHER letter beginning with "per our conversation". I basically told them that if i were filling out a mortgage application and my income left me with $700-$1k per month, more than likely i would not be approved. Secondly, they were not taking into consideration "repairs" or other costs associated with owning a home. I told them that they should "want" a customer who has some income left over each month for emergencies or otherwise, why would one want a customer who is living from paycheck to paycheck, that's a disaster waiting to happen. I made my regular scheduled payment for June and we are now in July. My payment isn't considered late until after the 15th, so on July 11th they called stating that I was approved for a modification based on the following terms and conditions: 1. 5 year rate of 5.5% 2. I must escrow my taxes and insurance 3. My principal balance would increase by $3k (this was with my taxes and insurance that they are supposed to pay for the upcoming year). 4. My payments would increase by approx. $120 (actually it would be less because i have to factor in not paying a monthly insurance premium now). 5. my next payment would not be due until august 1, 2008. Anyway, she faxed me the 2 page doc. and asked that i sign and return it via overnight delivery. I had one of my attorneys review it (former loan officer) and he indicated that there was no negotiating that would take place and that it wasn't a bad deal provided that the market corrects itself within 4-5 years. I signed and returned the paper. After calling to advise them that the paperwork was returned I inquired about my July payment. They said don't worry about it, we added the interest back into the new principal balance, it'll take a few days to input and modify everything in the system. You won't need to worry about paying until next month. I don't trust them as far as i can see them and because all i had was the agreement they faxed with my signature and no counter-signature, i went through my online bill pay with BOA and made my July payment at the adjustable rate anyway. I'll update when and if I receive a countersigned modification from HomEq.

by Anonymous From Casa Grande, AZ on July 15, 2008

by rami tahan From Fontana, CA on July 11, 2008

they wouldn't work with me till i got help from my family members they are not wellin to work with to dorp my payment or rate

by CHERYL DILUCCHIO From Franklin Square, NY on July 10, 2008

by Anonymous From San Antonio, TX on July 07, 2008

by Michell Johnson From Las Vegas, NV on July 02, 2008

Homeq has worked with me. I want to stay with them but the payments are too high. I cant get my credit score up with the high and rising payments. I plan to keep my home. I plan to get a 30 yr fixed morgage.

by Anonymous From San Bernardino, CA on July 01, 2008

I called today to get a modification on my mortgage and they told me there is nothing they can do. I've been paying my payment every month and it was their fault they mis applied and payment and said I broke two of my payment plans. I asked if I could get a ARM modification agreement and they told me no, but it says I can get one online. I need help now.

by Amy Hamilton From Cleveland, TX on June 25, 2008

by brenda c From Weir, KS on June 25, 2008

i too had homeq. i was going thru a divorce, long story short they paid my property tax without notifing me, so they considered me 2 payments behind and was going to foreclose on me so i hurried to sell my house which i would have my house today if it hadnt been for that..with the divorce i couldnt afford the 700.00 payment they said i had to pay. i paid it one month and that was it. it forced me to sell my home for what i owed on it..

by Traci Lane From Breckenridge, MI on June 24, 2008

They tell you different things each time you call to talk to someone. I asked about the loan getting put into forclosure even though I have made a full months payment and was told that they will not take it out even though I am only technically behind 2 months going on 3 months.

by Gloria Davis From Chicago, IL on June 23, 2008

We are in a repayment plan paying $4600.00 a month. They are not willing to modify our loan, nor do they respond to correspondences,they are very dishonestand are cruel.

by MELVIN CLIFTON From Ruther Glen, VA on June 19, 2008

by Sue From Houston, TX on June 18, 2008

Please check your payments carefully. I am not behind on my mortgage. Homeq has now extorted $2000 from me and is saying that I am late with my payments, even though I am ahead on my payments. They refuse to take calls and refuse to respond to written correspondence. Take the time to sit down and go through what they say you owe them. Be sure to send all your payments with delivery confirmation or they will hold them and say they are late. Be sure they are escrowing the proper amount of insurance and taxes. Get a clear picture and get it to an attorney.

by Judith Zurawski From Chicago, IL on June 14, 2008

They know of our situation and say that they cannot modify this loan..

by A.m. From Pasadena, CA on June 11, 2008

This company is horrible. I tried multiple companies to refi my home prior to the note adjusting. No one was willing to refinance so I called Homeq a month prior to the adjustment to see if they could help me. One rep told me I had to be behind on my mortgage before they would even try to work something out. In Oct 07 I put my home on the market and a month later I was out on disability and I did fall behind. I called and tried to have the company modify my loan. The rep who I spoke to told me I did not qualify since I had no income and to call back when I returned to work. I return to work after two months and I called back. The next rep tells me that I have to now catch up on my monthly payments and I still would not qualify for a modification. Also that I should try to sell the home. As of today my house is due to sell at the end of June 08 if they do not except the short sell that was submitted this week by my realtor. I find that Homeq's customer service and loss mitigation department is unprofessional and lacks training. If you called 3 times in one day I'm positive you will get a different answer every time. Also why is it since they are a "servicing company" they cannot contact the investors to find out if they can do a modification? From what I was told by one rep at Homeq, they are just a servicing company and it is up to the investors to decide if they will modify the loans.

by Anonymous From Crisfield, MD on June 11, 2008

I don"t think it is the Co. I think it is our fault for allowing ourselves to be talked into this situation

by Anonymous From Sandwich, IL on June 10, 2008

I honestly feel that we were taken advantage of. I had good credit when I attempted to buy our house, which has been a dream of ours. I was told that I could get a mortgage by getting an 80/20 loan and it seemed like a good idea at the time. It turned out to be a nightmare, and now we're about to lose out on our family's dream home because they told us there were no other options.

by Anonymous From Parlin, NJ on June 05, 2008

This mortgate servicing company starts calling your home on the 2nd day of the month. I fell behind and went into a repayment plan that included attorney fees. I never saw any documentation or signed any documents for these charges. Furthermore they can not refinance any loans and seem to be a profit driven servicing company and behalf of some investors. The judicial system should not allow such a company to exist with such high value of real estate at risk. Perhaps my circumstances for falling behind did not meet the criteria for assistance but they have done a terrible job in trying to save my home. Money first then we can talk is the attitude that we have received.

by Anonymous From Rockhill Furnace, PA on June 02, 2008

i did try to work out an arrangement with them. i made the first two payments. but the amount they wanted me to make for the next 4 months was just more than i could handle. i paid the, $1250 in april and $1354 in may and they want $1504 in june, july and august. i cant make that kind of payment by june 5th.

by Anonymous From Hayfork, CA on May 29, 2008

Homeq has foreclosed and or has tried to on several families , this companie has letters concerning these incidences on thier web site, I was shocked to see them and to read others horror stories. Please help my wife and I are in our 50,s and we want to save our home, it is the only home we have.

by Anonymous From Duluth, MN on May 29, 2008

by Anonymous From Kailua, HI on May 27, 2008

Could not help with my refinancing and company they try to refer does not do loans in Hawaii - Up until April 2008 I have been on time with payments and hold a clean record - that still did not help me with my refinance dilemma

by Anonymous From Memphis, TN on May 25, 2008

This company does not try to work with u they just want your money they dont care how you get as long as you get.

by Carolyn Hence From Memphis, TN on May 25, 2008

by Anonymous From Rocky Mount, NC on May 24, 2008

by Anonymous From Webster, MA on May 23, 2008

by Andre Smith From Vacaville, CA on May 21, 2008

Once you have a loan with this company, they do not like to speak with you in person, you can only contact them in writing. We submitted in writing a hardship letter and was told they we did not qualify for a loan modification because we couldn't afford our home. Duhhh! That's why we were asking for a modification to our loan. They have told us that they do not work with buyers because they just service the loans - what service. Stay away from them at all cost!

by tiny52567@hotmail From Houston, TX on May 21, 2008

I have dealth with this company for almost a year. My husband lost 2 jobs in a years time. I have worked out three agreements with Homeq my payments went from 598.01 to 995.00, to 1269.00. All in less then 6mos. Now they want to charge me 3,000.00 to try to keep my home and there is no guarentee it won't be sold in a foreclosure for 07-08. How do I turn to?

by Raveen Seaton From Cambria Heights, NY on May 17, 2008

by Anonymous From Chicago, IL on May 16, 2008

by ernie and naranjo naranjo From Fort Morgan, CO on May 12, 2008

my husband got sick and i got layed off and homeq didnt want to help us out

by Anonymous From Broadlands, IL on May 12, 2008

by Anonymous From Boulder, CO on May 12, 2008

by Nita Hendry From Palm Harbor, FL on May 09, 2008

Does not want to work with mortgagee. Only interested in what benifits them.

by stephanie brownlee From East Saint Louis, IL on May 08, 2008

by Matt From Mundelein, IL on May 08, 2008

This company does the absolutely worst job of winterizing properties of any company I've ever seen. One house they winterized has had to have its entire plumbing system replaced completely due to the ridiculously poor job they did of securing the property for the winter months. This company should be removed from the planet.

by Anonymous From Palm Harbor, FL on May 08, 2008

It is so amazing. My husband died and left me with nothing. I have two children to support on my one salary. I fell behind on my payments. I called and told them my situation and asked for a loan modification. They asked me to fill out all the necessary paperwork and a hardship letter. I waited and waited, no response, I called and asked had they received my paperwork. They said they needed one more document, which I would have known had I not called. I immediately faxed the paperwork, again, no one called. I begin calling everyday and got the same answer, they were working on it, nothing in computer yet, they say call back in a week, so each week I call back, no one knows anything. Months go by me calling week after week, (I documented who I spoke with and what time) each time I called. Finially the lady told me I was not approved for a modification. I asked why, she said she did not know, I asked to speak with a supervisor, NOT, she was not available. I called a consultant organization to help with negotiations and you know what, they could not get anywhere with them either!!!! So what is up with that? I have now been served with foreclosure papers. This is the worse company in the world. I don't understand it. What company does not want to work with people. Oh yea, they give me this over the top workout plan, if I can't afford the regular payment because of hardship, how am I going to pay an extra 500.00 on top of that? da I am at my whits end. I have no place to go if they complete the foreclosure and my credit is shot now with the foreclosure so I can't get a cheaper home with lower payment. The best thing I can do and have been doing is trusting in God to deliver me, and I know He Will!!!

by Gina From Saint Clair Shores, MI on May 08, 2008

We got a loan through Homeq in 2000 in the amouont of 20,000. We paid them for 7 years until they sold it to Resurgent. The loan is still the same amount due to late fees and "hidden" fees. Last month resurgent pulled two {actually 4) payments from our checking account under two different transaction numbers, which according to the bank means that it was not an accident. I want to move, but this loan is impossible to repay. After 8 years, we should now owe the same amount. If anyone else has a similar story and wants to take action let me know. I am trying to find an attorney that will help me.

by Anonymous From Jackson, MS on May 07, 2008

by Ronald Prohaska From Irmo, SC on May 05, 2008

by Anonymous From Schuylkill Haven, PA on May 05, 2008

by Tami Plunkett From Hampton, GA on May 03, 2008

by sharen johnson From Texas City, TX on May 02, 2008

by deonna brown From Conyers, GA on May 02, 2008

by Anonymous From San Jose, CA on April 30, 2008

by Artee Franklin From Grand Rapids, MI on April 30, 2008

by valerie From Matthews, NC on April 29, 2008

Unwilling to assist, very very rude customer service representatives, I have been refused supervisors time and time again, incompetent.

by Anonymous From Laguna Hills, CA on April 29, 2008

Very tough to deal with; do not want to help the homeowners.

by Lisa Blevins From Streetsboro, OH on April 28, 2008

Very rude and unhelpful. I have tried to modify and a forebearance program and still no help.

by Michael Metzler From Scranton, PA on April 28, 2008

by Loretta McGaskey From Oklahoma City, OK on April 25, 2008

by Raymond Stibeck II From Franksville, WI on April 22, 2008

All this business wants is the money. I am not denying that they should get paid for the mortgage, but they SHOULD at least be open to assistance. The work arounds were more costly then my original monthly amount. The calls are harrassing and up to 12 per day, not answering them only saves cell phone minuites, but cost's in avoidment, multiple letters received by them, and when I sent replies, I never got answered. Pay on time and you still get late fees charged. They WILL NOT tell you who actually holds the mortgage note so as to ask the holder for help! They have a HUGE scam set up which is TOTALLY programed for us poor schmucks to to get 'legally' stripped of our home, equity, and many dollars in legal fees we can't afford to even try to deal with! Based on the comments on this site and the problems listed on www.msfraud.org, this and VERY UNFORTUNATELY many other comapnies are out to DESTROY the American Dream of 'Life, Liberty, and the Pursuit of Happiness', and the demise of individual home ownership and help in this time of destitution of many misguided Sub-prime mortgage lends! The ONLY hope we seem to have is God's help, this Christian based organization, and just maybe your State and Federal representatives (assuming they are not to busy filling 'pork' barrel legislation)! God help us and this wonderful country before all is lost and it becomes too late!

by Jeff Hoffman From Sidney, OH on April 21, 2008

i tried to send them 200.00 a week to get this caught up and they said they wont take partical payments they need it all and its about 1900.00 plus dollars to get this caught up and i dont have that kind of money. i work 3rd shift and usually am up by 430pm - 500pm so please call me i dont want to lose my house . i feel the working man doesnt get fair shake of the stick and i want my fair shake

by Anonymous From Decatur, AL on April 16, 2008

They are completely unwilling to work with anyone. They have refused our payments and will not try and resolve the problem. We have been fighting with them for nearly a year!

by Mark Hanson From Littleton, CO on April 15, 2008

by Anonymous From Sharon, PA on April 15, 2008

this has been happening for some time. I've tried to work but what ever I do isn't enough. I just gave up trying

by Anonymous From Sharon, PA on April 15, 2008

this has been happening for some time. I've tried to work but what ever I do isn't enough. I just gave up trying

by Tony Misko From Madera, CA on April 15, 2008

by Anonymous From Brentwood, CA on April 12, 2008

Homeq servicing has only one interest and that is to get their money.The individuals that work for them are trained to do so. They will tell you what they know too well you cannot afford if you are in financial difficulty. the only solution they are quick to offer again to do a short sale. this comapny is a monster.

by Whispering From Gaylord, MI on April 12, 2008

On our papers it states that Wells Fargo is the lender, but when we called WF they had no record of our loan. HomeQ now has our HOME and what equity we had. It all started a year ago when they charged us for insurance that we already had a PAID up policy..it went down from there. You can call, fax, write, complain all you want, even if you are in the right..they have the power and will take your house. I have had several mortgages in my life time and this "servicing company" has been a nightmare. They will go down in a matter of time, but many of their victims will suffer because of it. They can have the house, they won't be able to sell it. No jobs, market is so bad in this area that homes appraised in the 250,000 are selling for under 100,000. You will have a few "clowns" that comment on how good they are...who are these clowns and why are they on these sites? Ask yourself that mysterious question....

by Anonymous From Sheyenne, ND on April 11, 2008

by Andrew Rowe From Chesterton, IN on April 11, 2008

by Judy Patin From Baton Rouge, LA on April 10, 2008

I have been over-charged, lied to, treated extremely rudely and basically, they refuse to work with me on anything. I have been on hold in excess of 2 hours on several occassions when trying to contact them. I have asked for a contact number to allow me to speak with the same representative and been told that it was not allowed. WARNING - AVOID THIS COMPANY!

by Anonymous From Scranton, PA on April 09, 2008

Nobody giives you a straight answer.

by Jeff Barnlund From Apopka, FL on April 05, 2008

by Whispering From Gaylord, MI on April 05, 2008

They want your house, especially if you have equity. Go to www.msfraud.org and you will understand what their game is and the govmt. is not going to do anything about it. Congress is giving 6Billion to Home Builders for tax credits so they will in turn give money to the Predidential campaings. All of these sites accomplish nothing. There are 100's out there just on HomeQ complaints and no one will do a thing, including this one!!!

by Whispering From Gaylord, MI on April 05, 2008

They want your house, especially if you have equity. Go to www.msfraud.org and you will understand what their game is and the govmt. is not going to do anything about it. Congress is giving 6Billion to Home Builders for tax credits so they will in turn give money to the Predidential campaings. All of these sites accomplish nothing. There are 100's out there just on HomeQ complaints and no one will do a thing, including this one!!!

by Danielle Tolbert From Reno, NV on April 02, 2008

They are an unethical company, uninterested in helping people with work out solutions. I want to know how HomEq is still allow to conduct business when Ameriquest Mortgage got a class action suit for the same type of business handling. How is it ethical to have a potential four offers on your house and the lender refuses to assist in a short sale?

by Renan Assuncao From Bellingham, MA on April 01, 2008

I have lost my job and have a newborn baby at home I tried to work out a deal with Homeq and they said there was nothing they could do for me untill I have an adjustable rate, they recomended me to sell my home, How am I going to sell my home, First of all I am on a upside down mortgage, second of all I will be homeless with a one year old and still owe them money , I even called 1800-HOPE to see if they could help me, they were very polite and tried to contact Homeq, Homeq called me back once again to let me know that was nothing they could do and I should sell my home before it gets worst......Please help

by Matthew Barton From South Range, WI on March 31, 2008

Our loan was sold several times in the course of a couple of years. Homeeq was unwilling to work with us on any issues we had. They were rude and unprofessional each time we attempted to communicate with them. They reset payments so high it was impossible to make them at all, let alone on time. You think with all the foreclosures out there they would WANT to work with us,,, NOT!. They are just awful, They need to be investigated and have their asses handed to them for the crud they are pulling on hundreds of people who are "the little guys".

by yusimi sayus From Opa Locka, FL on March 30, 2008

they do not work out with me at all, I call them in nov 07 to make arrangement they said why and I told them beacuse financially we are doing well, they said well when you get better call us back and we do arrangement in spliting one payment in 3 months, and I told them thanks anyway

by Jennifer Hayles From Powell, TN on March 25, 2008

They are not willing to help i have tried to work out a repayment plan but they are not listening. They don't even have the proper documents for us to live there.

by Anonymous From Frisco, TX on March 22, 2008

They really suck! I started talking with them 4 months before my first interest rate hike and they would not even talk to me until I was behind on my payments in which I was never late on any. Now I can not refi because my credit is shot to crap because of needing to talk to them about working with me on my loan, which they basically gave me the finger.

by april allen From Anchorage, AK on March 22, 2008

through out my relationship they havelost payments or as they say miss placed where the money went they are not easy to deal with at all please if you can help me please call me

by Betsy Panetto From Tracy, CA on March 21, 2008

by Anonymous From Akron, OH on March 19, 2008

Would,nt work with us to do a mortgage modification wanted us to pay 1400.00 Plus taxes and insurance.

by Michele Davenport From Schuylkill Haven, PA on March 19, 2008

Some of their representatives are nice some nasty. It is difficult to try and recover financially after a devastation and then not have a helpful mortagage company

by Anonymous From Roselle Park, NJ on March 18, 2008

It's a servicing company, they cannot re-write loans, or do anything other than harrass you.

by Dawn Dobrosky From Fernandina Beach, FL on March 18, 2008

by Yna Johnson From Columbia, TN on March 18, 2008

by Anonymous From Burnet, TX on March 18, 2008

I know I'm behinde, but my pregnant wife is more inportant to me, HOMEQ tell's me they're going to help with a plan to bring it curent,... but they only makeit worst because they go TWO TIMES HIGHER than my regular payment. so HOMEQ say's they're going to foreclose, insted of findig better way to settle...

by Renee Hager From Chicago Heights, IL on March 16, 2008

I have never had to deal with a creditor like Homeq servicing before. They like to play good adviser bad adviser. One would tell you don't worry they can help you while another will tell you to cut your consumption of everything from electricity to food. I have cancelled my life, car, and health insurance for all of my family members. I have borrowed against the title of my vehicles and payday loan agencies have my name at the top of their speed dial. I have had to borrow money from family and friends. I even held down three jobs at once, my husband had one and my son had one to keep them from taking my home. When my husband lost his job and my two seasonal positions ended, Homeq did not want to lower my rate. I had to break my forbearance agreement by paying only the original monthly payments in order to keep up. Then they raised my mortgage again. I do not know what else to do and have nowhere else to go.

by anna bimenyimana From Sonoma, CA on March 14, 2008

they help with getting on payment plan but they are just a servicing company the mortgage owner is wachovia.

by Tinika Brewer From Camden, TN on March 14, 2008

I realize i'm late, but they could have been or more assistance. they were really nice when setting up my new payment plan... that I can't afford, now that I need more help with short sell etc..... they are hateful and keep saying, send the money or we will foreclose

by jim wylie From Metairie, LA on March 13, 2008

by william kelly From Lake Arrowhead, CA on March 10, 2008

by Anonymous From Lake Mary, FL on March 10, 2008

by Diane Banos From Northfield, NJ on March 09, 2008

by d saylor From Gaylord, MI on March 08, 2008

we fought with them for 7 years - we walked away from our home after being there 20 years. no one listens at the mi state or ftc or comptroller in dc. it's very sad that the gov't won't do anything with all complaits they receive.

by Mitch Pennington From Ten Mile, TN on March 07, 2008

by Charlene Siplin From Plaquemine, LA on March 07, 2008

we never could afford the payment plans and one customer service rep would say one thing and then another something else. i contacted them several times and they basically assured me that I would not go into foreclosure.

by Anonymous From Saint Louis, MO on March 07, 2008

They are dishonest and the CSRs do not communicate with one another, one person will tell you one thing and the next is the complete opposite. They say if you are on a payment plan and you make your payments by the due date or even before the due date that those payments will not be considered late or held against you because you are on a payment plan..... They lied everyone of those payments were reported late to the credit reporting agencies, Even when we did everything they told us to do to save our house!

by Anonymous From Saint Louis, MO on March 06, 2008

This is one of the worst companies to deal with they offer no help at all even when you call ahead of time. We have almost lost our house due to thier foreclosure proceedings but we contacted the attorneys and had it stopped but the payment plans that they put you on are outrageous and they actually make all of your other bills get behind and then when you finally get caught up on everything and ask for the loan modification they promised you all of a sudden you don't qualify for it any longer and then you are informed that your ARM is adjusting again and the fact of the matter is our payment was just lowered as Feb. 1st and now its going back up again in April. We have been but on several payment plans and were told as long as they were made on the due date they would not be considered late but low and behold every payment was made on the 21st of every month for the six months and every one of those payments were counted late against us! And our credit is shot because of it!!! It is unfair that this company is getting away with everything that they are doing something has to be done to prevent all of us from losing our homes! But with this Company you're damned if you do and damned if you don't. Nothing ever seems to be what they say the CSRS that they have really need to communicate with each other because one will tell you one thing and the other tells you the complete opposite. Having HomEq has been a complete nightmare for us our loan was sold to them 7 years ago and it has been hell ever since. They took it upon themselfs to pay our property tax in 2005 which was only 2 months late, we always payed when we got our income tax back in Feb. So they payed the $956.00 and added it o our monthly payment then added on more to cover the escrow shortage they created which in turn set off the entire chain of events to our current situation with the ARM coming up all at the same time. The saddest thing is out of $12,000.00 dollars in interest we payed last year only $500.00 was applied towards our principal.And by no means do we live beyond our means we are just average middle class people trying to make it in this world. But HomEq tells you cut back on your groceries or your childrens medication god forbid if any of them ended up in our situation especially with todays economy. My heart goes out to each and everyone of you that have to go through what HomEq does to thier customers.

by Anonymous From Live Oak, FL on March 04, 2008

they are cold hearted people who will not make a reasonable payment plan, they want you to live off of $50 a month. all they want is your house

by Chris Wanyonyi From Staten Island, NY on March 04, 2008

by April Scott From Austell, GA on March 03, 2008

by Thomas Pajak From Amsterdam, NY on March 02, 2008

very difficult to deal with...hope you never have your mortgage sold to them...rude ..disrespectful and just plain mean at times...no compassion for people who can't make a payment(s)

by Anonymous From Prudenville, MI on February 28, 2008

by EDNA CUMMINS From Hayward, CA on February 26, 2008

I had been trying desperately for almost 8 months to negotiate with the loan but there was no luck.They told me to send paperwork for loan modification but nothing happened. I kept on following it up every now and then and it took a long time before someone told me that they cannot help me at all.

by erik pence From Fort Wayne, IN on February 26, 2008

by Sally Schrum From Philadelphia, PA on February 26, 2008

Never talked to a person, only a machine, they take forever to answer a letter. We must have someone who handles our account, but cannot find him/her.

by Heidi Lindquist From Princeton, MN on February 25, 2008

They do not listen and lie! They told me to send paperwork in for a modification and never even looked at what I sent. Then had the balls to tell be that they had no idea what I was talking about 2 weeks later. After I was waiting for them to call me after they reviewed my letter of explanation. It is almost like they want you to to go bankrupt and lose everything!

by mary gilkerson From Akron, OH on February 25, 2008

I sent my mortgage company a hardship letter before I fell behind on my payments and they did nothing. I am about to lose everything I worked hard for. I have 2 small children and a disabled parent and we are going to have to find another place to live.

by Anonymous From Indianapolis, IN on February 24, 2008

I let them know i was off do to medical and talked with them several times a day at times they would not quit calling over and over even when you talked with them. One lady told me she would call me everyday and keep calling even after i explain to her my problem very rude people times are hard for alot of people and when they set a payment it may not be the payment you agreed upon mine went up for one of their mistakes.Everyone has a job to do but praise GOD their jobs is not mine. May GOD bless them anyway because some that has called myself need to take a good look at their own life. thanks for listening and GOD BLESS you all

by Anonymous From Berwyn, IL on February 22, 2008

They could not answer my question as it did not pertain to me. They informed me that my interest rate would only be going higher and there was nothing that they could do about it. I asked them If they wanted to get payed or soon own a house because the interest rate was out of this world. I guess they want to own my house.

by Another victim From York, PA on February 21, 2008

I called Homeq Jan 8th to find out why they had not cashed our Dec payment, because Jan payment was already on the way, we are not behind with payments, but I find out they have listed our house for sheriff's sale (news to us) the paper has continued to list our home up for sheriff's sale. This is just devastating to me and my health right now. And we can't get them to cash two checks dec and Jan they admit having and report as paid, but are still outstanding. We called and contacted HUD, the Better Business bureau, Pa dept of Banking, Housing Alliance. State of PA and CA Attorney General. So we had to contact an attorney for advice and proper action to be taken on our behalf, because things are not clearing up and I'm afraid somehow this sheriff sale might go through. Trying to get help has been really hard. Our an attorney requested a QTR from them several weeks ago, and sent the most recent payment in his name on behalf of us. Homeq told our attorney they cashed the check as of two weeks ago they have not cashed any of our checks. We are now joining a Class Action Suit Against Homeq thru our attorney. We have no other recourse, this is making me sick, ruining our credit and we can't re-mortgage until this mess they caused is cleared up! I don't have any details as of yet, But We are Praying were doing the right thing. This Company is a nightmare, and needs to be stopped.

by Richard Rehkopf From Gaylord, MI on February 21, 2008

They are rude, unprofessional, and charge fees that are unwarranted. They put you through to 10 different reps. and the last person knows no more than the first. Cannot even get them to reverse charges they made that were their error's. Charged me with insurance fee's that were already paid. Late fees when payments were already made,etc.

by manuel gutierrez From Suisun City, CA on February 19, 2008

by Crystal Mayle From Canton, OH on February 18, 2008

by Anonymous From Warren, MI on February 17, 2008

will not work with me.

by Cynthia Robbins From Jackson, MO on February 15, 2008

by jeffrey wilson From Glendale, AZ on February 15, 2008

homeq is terrible....

by Christopher Dear From Oviedo, FL on February 14, 2008

Home Q are the worst of the worst- sarcastic uncaring CSRs and have very questionable business practices that Ive asked my local Congressman to investigate. this company will ruin your credit at the drop of a hat with no second thought- they have no morals or scruples.- Im wondering if its possible to put in any future closing document that my mortgage MUST NEVER be sold to HOME Q.... -Also reported them to the BBB(nothing happened) they ignored them, the FL states attorney and the FTC.

by Helen McBride From San Pedro, CA on February 13, 2008

The are a predatory lender. The interest rate is over 11%. They don't work with borrowers.

by Anonymous From Ambridge, PA on February 13, 2008

by Alesha Vega-Connor From Columbia, SC on February 13, 2008

by Judy Sowle From Jackson, MI on February 10, 2008

They do not want to work out anything with you. they want to create a bigger problem

by john durr From Islip, NY on February 08, 2008

call my rate at a higher rate when it was not due to be

by Anonymous From Indianapolis, IN on February 07, 2008

It's been awful trying to work with our mortgage company. We wanted to submit a partial payment when we knew we were going to be late and could not. We have called SEVERAL times to try an work something out, our goal has always been to keep our home. We have repeatedly been told that our only option is to sell the house or let it go into foreclosure. Today after 3 1/2 months of trying to work with them they sent us to another mortgage company to talk to regarding refinance. The other mortgage company told us they cannot help since we are behind on the mortgage. Homeeq said in order to reinstate the loan we would need an $11,000 down payment, if we had that we would not be in this boat in the first place.

by E.J. BARNES JR From Whitakers, NC on February 07, 2008

They can't keep my account straight every time i call someone about my account i never get the same answer from whomever i get in contact with no one will give me a straight answer about my account and they keep raising my payments and i did not know they had my account for two months after they had it when they said i was behind.

by Lisa Scheid From Cape May Court House, NJ on February 05, 2008

by Donna Zimmerman From North Judson, IN on February 03, 2008

Homeq is willing to set up payment plans, but it is the money down and the triple size payments every month that I cannot afford.

by KAREN GRAHAM From Homestead, FL on January 31, 2008

THEY ARE VERY NICE AND UNDERSTANDABLE. BUT WE JUST CAN'T AFFORD IT ANY MORE... THEY DON'T REALLY OFFER MANY PLANS IN ORDER FOR US TO BE ABLE TO BEGIN, SUCH AS REFINANCING. THEY ONLY OFFER PAYMENT PLANS THAT ARE OF COURSE HIGHER THAN OUR MORTGAGE PAYMENT. BUT THEY ARE NOT A BAD COMPANY...

by James & Linda Kimmel From Lebanon, MO on January 31, 2008

by Anonymous From Lawndale, CA on January 31, 2008

by Anonymous From Quilcene, WA on January 29, 2008

These scam artists are getting away with robbery. I went through a "forbearance" plan with them in order to avoid foreclosure after a divorce and loss of employment. When this was over and the loan reinstated there was another $800.00 or so in "Advances" which no one can explain at this evil company of thugs. I'm just a few payments way from the principal being paid off. I sure hope I get the title.

by Anonymous From Colonial Heights, VA on January 29, 2008

Depending on what representative you get depends on how your questions are answered as well as the type of service that you receive.

by howard scott From Douglassville, PA on January 27, 2008

by Anonymous From North Miami Beach, FL on January 25, 2008

HomeEq is the WORST, I'm on Medical leave and contacted HomeEq immediately to help me with payment plan, was told to pay additional 1000 plus my mortgage payment of 1558.72. Facing foreclosure!

by LINDA GARCIA From Waukesha, WI on January 24, 2008

by TickedOffStill From Frisco, TX on January 23, 2008

All of these comments are still the same and have been for many years. Our story is the same. HomEq lies to you over the phone and in the end you cannot catch up payments, refinance, short sale or even sell your house as long as the mortgage is in their hands. They will accept the paperwork for these things but in the end they will say “We need X amount of time to look it over” when X is the auction date of your house. They hide behind saying they are a mortgage servicing company when they are just debt collectors looking for a percentage of the auction of your home. They have been a major contributor to the home foreclosures being at an all time high across the country. They lost a class action lawsuit in 2004 operating under the name of The Money Store. They were bought by Wachovia Bank and changed the name to HomEq Servicing but continue the same screwed up twisted practice of stealing homes. They need to be sued again and shutdown completely.

by Anonymous From Brumley, MO on January 23, 2008

We were set up with a payment plan with HomEq Servicing that would make us fail at catching up. They don't offer any kind of mortgage modification or help in financial difficulties.

by Anonymous From Canal Winchester, OH on January 23, 2008

by Stanley Moss From Anderson, SC on January 22, 2008

HomEq Servicing will not work with you at all.

by Janelle McMahon From Marinette, WI on January 22, 2008

Avoid HomEq Servicing at all measures... will not work with you, and have a fee for everything!

by anonymous from houston texas From Houston, TX on January 20, 2008

HomeEq lied to us. They told us if we get on a repayment plan then they would not report to the credit bureau as our original payment as being late; however, when we just so happened to check our credit report they reported us late every month for and nothing was ever said about a repayment plan. They are liars.

by Anonymous From Houston, TX on January 20, 2008

by Nakeya Turner From Brockton, MA on January 19, 2008

by Anonymous From Bristol, NH on January 19, 2008

by Paul Theriault From Manteca, CA on January 18, 2008

We began calling Home eq several months before our loan adjusted trying to work out a plan. They refused to talk to us and told us that they would not negotiate until we were in foreclosure.

by Annie From Goodlettsville, TN on January 18, 2008

HomEQ Service is the worst