GMAC Financial Services

by Anonymous From Saint Charles, MO on November 06, 2009

by Anonymous From Olympia, WA on October 31, 2009

I have been in constant contact with GMAC since April 2009 - trying to go through the Obama Home Affordable Modification - I have been told "there is hope - you definitely qualify" "fill out the application & submit someone will call you to discuss your options" I have submitted 3- applications - no one has called, when I call they inform me there was missing info so they denied - then sent letter saying insufficient income. As they posted a default notice on my home - they never spoke with me to discuss my application and options - I am working full time and want to save my home. GMAC - should not be allowed to be using this Obama plan this way - they are not working with homeowners - they are abusing the opportunity our president gave them. I want to keep my home - I am employed full time - I have two children I am raising as a single parent. What sense does any of this make? I'm not sure anyone really does care.

by Anonymous From Spokane, WA on October 30, 2009

by cherie baker From Bennington, VT on October 30, 2009

by Anonymous From Allentown, PA on October 28, 2009

by Anonymous From Hainesport, NJ on October 26, 2009

Does not supply any written correspondence to advise of status ongoing specific to what they require from you to work with you. Only short answers denying things.

by guy angrand From New City, NY on October 18, 2009

by Anonymous From Mexico, ME on October 17, 2009

by Charles Robey From Cambridge Springs, PA on October 16, 2009

We started trying to work with them when we where only 2 months behind but they always gave us no real reason they could not help- I believe they are hard and do not wish to help us

by David Graham From Tuscaloosa, AL on October 15, 2009

When asked for help with mortgage in past their solution was to automatically raise our payments so we could pay them back. If I'm having issues paying my 850.00 monthly payment they think by allowing me to pay 1,200.00 a month is helpful. Also to many people with heavy foreign accents in customer service making it difficult to understand questions and what your agreeing to as well.

by Chat Chankhan From Katy, TX on October 14, 2009

by Lacey Shirkrisin From Mayfield, KY on October 14, 2009

I mailed off a mortgage payment sept 27 and my husband made an agreement on the phone the next day the 28th for them not to foreclose on our home if we would pay 1065.00 a month for the next year, he told them I just sent a payment off. When they received the check for 865.00 they sent it back and said we were delinquent of our bargain and sent us to foreclosure. My problem with this is we sent the check before we made the bargain.

by Frank McKinney From Stockton, CA on October 14, 2009

by Sherri Zaehringer From Letts, IA on October 13, 2009

GMAC is very unwilling to help. I WILL NEVER HAVE A LOAN WITH THIS COMPANY AGAIN!!!

by Anonymous From Cottage Hills, IL on October 07, 2009

It is not a good company to do business with.

by Anonymous From Harshaw, WI on October 06, 2009

by LARCELL BELL From Columbia, SC on September 30, 2009

They have worked with me over the past year until I missed a payment in July 2009 at which time my payment was rejected.

by kathi From Greenville, RI on September 23, 2009

tried from February,2009 through july,2009 to get modification. received call july 14, 2009 you are denied!. that is all the info they could give me. the person that called gave me another telephone number to call at GMAC for "help", told me to call asap. I called as soon as i hung up with him. It was the automated pay your bill line!!!!. We have never been late but my husband lost his job and we did not ask for help till we exhausted all our options. we had a 15yr mortgage all we wanted was for them to lengthen the term to 30 years. Very Nasty!!!!!

by penny barbour From Sanford, NC on September 16, 2009

I have been sending payments for over a year now trying to save my home andthey just send them back not trying to help me at all

by Terrance San Juan From Fort Worth, TX on September 11, 2009

by Anonymous From Adairsville, GA on September 02, 2009

by JAMES MAYFIELD From Franklinton, NC on August 28, 2009

by Alfred Stephesnon From Georgetown, SC on August 27, 2009

by Anonymous From League City, TX on August 23, 2009

They lose paperwork often and ask you to resubmit it over and over.

by Anonymous From Hanford, CA on August 21, 2009

Poor customer service.

by Rebecca Paquette From Manchester, NH on August 19, 2009

by Anonymous From Auburn, WA on August 18, 2009

Poor customer service agents. Not very helpful. Long hold times.

by Anonymous From Dawson Springs, KY on August 18, 2009

by DIANE MACGUFFIE From Bayfield, CO on August 14, 2009

by Anonymous From Zarephath, NJ on August 07, 2009

by Anonymous From Lakewood, CA on July 30, 2009

by Bethany King From Seattle, WA on July 27, 2009

by Anonymous From Ashland, KY on July 23, 2009

by Anonymous From Spanish Fork, UT on July 23, 2009

It's funny how those of us who have never missed a payment and never been late on a payment can't get GMAC to work with us at all. My wife lost her job and we asked if we could skip a payment and add it to the rear of the loan...I've had other lenders who offer this every year at christmas time....however, gmac wouldn't hear of it. They just referred us to fill out the loan modification papers. Then they tell us our tax returns say we make too much to be modified...hmmm, we only made 50,000 between us last year and now we only have one income! They didn't even bother to look at that...one month to tack on the back of the loan only makes them more interest and keeps me current on my payments. This company does not care about the consumer!

by Anonymous From Wynne, AR on July 20, 2009

by Jenny Race From Franklin, NH on July 14, 2009

by Rachael Montgomery From Riverside, CA on July 13, 2009

by Anonymous From North Little Rock, AR on July 13, 2009

Beware they have changed their Name TO ALLIEd or Alley Bank!

by William Clark From Glen Rose, TX on July 12, 2009

Very rude, my brother bought his house the same time i did and he is further behind than i am. his payments are 800 a month. He is 7 months in debt to them they say that they are going to foreclose on his house but he just got a letter in the mail saying he can keep it for 500 dollars a month. i am only 2 and a half months behind they wont help me at all. screw GMAC

by Anonymous From Odenville, AL on July 10, 2009

by Anonymous From Green Bay, WI on July 06, 2009

CONSTANTLY ON HOLD. CAN NEVER GET THE SAME PERSON. DIFFERENT PEOPLE TELL YOU DIFFERENT THINGS.

by Cora Clauss From Waldo, FL on July 05, 2009

We have been with two companies to for two years to mitigate for us. So far GMAC won't budge. All we want is to have what we owe put to the back and move on. We make the money. Just bad things happen.

by Anonymous From Waterloo, IA on July 05, 2009

Stacey Folkers - Loan person, treated me very badly in the beginning. When GMAC calls, all they do is yell at me on the phone. Then I get people that speak broken english and I cannot understand them and they yell at me too. They will not even try to work with me and I did get a paper for a telephone conversation with a Judge, but Ms. Rogers knew nothing about it! I know several people that "used to work for GMAC". They've said nothing good about them. This is why I am in trouble. They would not work with me. GMAC just wants their money and NOW! GMAC calls you! You cannot call them and the paper work that is sent in the mail is outrageous. I have sent several letters to the BBB and the Attorney General about GMAC. Now I am doing everything to keep my home. PLEASE HELP ME!

by Matthew Rannow From Chula Vista, CA on June 30, 2009

my wife and I have both contacted them and it seems that they are unwilling to do anything to help

by john bieschke From Rosedale, MD on June 28, 2009

by Misty Whetzel From Winter Haven, FL on June 25, 2009

by Emory Summers From New Berlin, WI on June 24, 2009

by Lydia Rajic From Tustin, CA on June 09, 2009

I have not been able to contact anybody by email or phone, and I have not gotten any papers for monthly payment

by Bartley Scarbrough From Springtown, TX on June 03, 2009

They are usually very good to work with, but on this matter they seem to care less what happens to me and my family.

by Amelia Gray From Canton, MI on May 26, 2009

I was told by GMAC representive that she would help and its been 5 months not even a phone call her name is Ms. Schully. She and I had made a deal to keep me in my home ,honesty is not high on GMAC "s list of good company ethics.

by lori pavao From Tiverton, RI on May 14, 2009

by Anonymous From Baltimore, MD on May 13, 2009

They had me all Hyped up about how I could save my house, told me to send them in what I could,they sent it back. Never was up front and alway gave u the run around on the phone. I signed up for every program that they had to help me save my home since January and the end result was "Oh by the way your forecloser date is this" Thats not help of faith thats whatever if u ask me. They ent the end never really have any intentions on helping anyone

by Carolee campbell From Land O' Lakes, FL on May 12, 2009

by john agen From Chippewa Falls, WI on May 11, 2009

by James Maxey From Shepherdsville, KY on May 07, 2009

by Anonymous From Allen Park, MI on May 05, 2009

Horrible company.. they lie and give you BS stories on how they can help and they don't

by margaret thompson From Dry Fork, VA on May 03, 2009

by Anonymous From Orlando, FL on April 30, 2009

They don't help the homeowners. They just want you to be their SLAVE! They take too much INTEREST off of your payments. They do not have good Customer Serv.

by Chris From Linden, MI on April 29, 2009

Terrible company. My ex-wife and I have good jobs and good credit scores, yet we have been round and round with GMAC for about two months now. Neither of us can re-fi the house, sell it, or get the other party off the mortgage. It is a nightmare and this company is the most despicable company we have ever encountered. They lie, never call back, are ill-informed, and truly do NOT care about you.

by Terry Shreeve From Rogue River, OR on April 22, 2009

The company that foreclosed had the second and said they would not foreclose. A lot of confusion.

by Anonymous From Lexington, KY on April 18, 2009

GMAC is also unwilling to modify my loan. I lost my job and fortunately have been able to make my payments on time. I sent all the info for a loan modification and they said I didn't have enough income. No kidding! I make less now than before but a small reduction would help a lot. They got 633 million recently from the government and signed a contract with the Treasury dept stating they would modify loans yet aren't doing it. Every website says I qualify but GMAC refuses to do anything.

by Gregory Haverstock From South Bend, IN on April 07, 2009

by Monica Kabrud From Seguin, TX on April 06, 2009

by Anonymous From Cincinnati, OH on March 31, 2009

by daisy olivo From Staten Island, NY on March 30, 2009

they delay things too much, i am in a hole now because of their unreliable services. Did they plan this on purpose?

by J.Williams From Westbrook, ME on March 30, 2009

Have a contract with Edward Jones for $100,000.00 coming due in July 2009 with funds in GMAC but cannot get any answer from GMAC as to how safe the investment in them is. They are very hard to get infomation from just as if they didn't care about their customers.

by Anonymous From Carlsbad, CA on March 27, 2009

by Anonymous From Newport Beach, CA on March 27, 2009

by Anonymous From Accord, NY on March 10, 2009

they are not an easy lender to work with!

by Veronica Krall From Concord, NC on March 09, 2009

by Anonymous From Long Beach, MS on March 07, 2009

by Christine From Danville, CA on March 05, 2009

I can't believe the way they are treating me and our client (their customer). They don't care that people are trying to save their homes. Chun in the work out loan department told me "Tell them that they should have worried about this months ago and not now at the last minute." ARE YOU SERIOUS? They are trying to save their home and pay YOU! Wow I am blown away!!!

by Anonymous From North Las Vegas, NV on March 04, 2009

by John From Cumming, GA on March 03, 2009

I just called gmac asking for them to work with me in regards to some late fees. It seems it's ok for them to need help, but it is not ok for us to need help. I wrote all my representatives with my feelings and suggest you all do the same. I hate to see GM go under, but sometimes we reap what we sew. I know I will NEVER own another GM product. I have not walked away from a payment in my life, but times are tough right now. I have been forced to sacrifice income, and just about everyone has been willing to work with me...not GMAC. I for one hope they get what they deserve.

by Michelle Prince From Bedford, IN on March 03, 2009

Very difficult to deal with.

by ledie roldan From Ledyard, CT on February 28, 2009

They are ridiculous. They say lie to us. One rep will say something and the other will say a diffirent story. They are not considering our situation. We know we we owe them. It was very unfortunate that my husband lost his job.

by Anonymous From Glendale, AZ on February 23, 2009

I tried working with GMAC, and making my payments, but they refused to help in anyway. I made the comment, that "this is why the country is in the way it is, because you banks refuse to help us" The guy actually said, "well, that's neither here nor there mamm..."

by Fadila Mrkaljevic From Noblesville, IN on February 23, 2009

by Anonymous From Portland, OR on February 19, 2009

by Helpless in Missouri From Kansas City, MO on February 18, 2009

I'm having the same problems with GMAC. This company is horrible, and they don't care about you loosing your joh or getting sick. They just want the money. President Obama's stimulus is not going to help the people who have loans with Homecomings or GMAC. I think we need to demand help, lets go ask for a bailout. Everyone who wants to be heard should get together and go to washington and express our concerns. I don't know how often Congress meet but I'm willing to take the chance and demand help for the workinging people who may have fallen on bad times and need help. The only way to get heard is to make alot of noise. So lets make some noise. I'm serious about going before congress with my complaints and concerns about Homecoming/GMAC.

by daniel shields From Saratoga Springs, NY on February 16, 2009

by kerry stalter From Winter Springs, FL on February 15, 2009

I have told the attorneys that we wish to reinstate. I am a truck driver. Please contact me through my e-mail address.

by Anonymous From Streamwood, IL on February 11, 2009

Several of us were laid off. We are looking for work and getting part time or temporary jobs. Some of the mortgage companies of friends that were also laid off are willing to work with them via interest only, pushing money to the back-end etc. GMAC has not been willing to work with me and told me they want payment in full, will keep adding late fees and will continue to call my house several times a day. Their phone system has been so maxed out that it would not let me speak to an agent although the option is offered. They have good rates but their Customer Service agents are rude severely lacking.

by kent mclean From Fort Myers, FL on February 11, 2009

in 2006 we became 2 months behind talked to gmac around the first of the month told them we would be current by the 15th of the month they said ok we called on the 14th to bring us current and they told us they could not axcept our money and that we need to contact their lawyers we had a realestate company list the home had a short sale contract and the mortgage insurance company would not except the contract so we filed bankruptcy to try and save the home by the time that was done they wanted more money per month than all of our monthly bills were to begin with so do not use allen t griffith for a lawyer i had no choice but to dismiss the bankruptcy and now i do not know what to do

by Ken Adamik From Dillsburg, PA on February 09, 2009

by Anonymous From North Richland Hills, TX on February 07, 2009

"The reason for this rating is because of GMAC's unwillingness to work out a reasonable offer to help people who are willing to pay and continue to pay until the debt is gone. If we had the money to pay the outrageous monthly charges, we would not have been in this position in the first place!" - Jessica Langley, Springtown TX Maybe you should have went to work to help pay the mortgage. Today, the 1 breadwinner income is almost unheard of, unless they are executive white-collar. Today, a dual-income family is almost, I say almost a necessity. Maybe you should have thought about that point before you lost your house. GMAC has always been good to us. You drove yourselves into the situation you are in. You could have gotten out of it by simply going and getting a job plain and simple. Sacrifices are a part of life. Get used to it.

by Anonymous From Turbotville, PA on February 07, 2009

by Anonymous From Gold Hill, OR on February 03, 2009

As long as your making your payments as agreed, they aren't even there. However, when things get rocky, they talk to you like your a pile of poop - in a very condescending manner. The people they have working for them who you have to speak with - all speak with heavy accents and gutter talk, like uneducated gangsters. They will talk OVER you, they aren't interested in anything you have to say. I'll wager the people they hire have no high school diplomas, they come from the ghetto, and have poor attitudes towards everyone including themselves. They are exploiting the government bailout, and still putting the screws to us and taking our homes. They also know the government is buying up all the residential paper in the country. Why do you think GMAC got Bank status recently? FOR THE BAILOUT MONEY!

by I want JUSTICE From Citrus Heights, CA on February 02, 2009

I want JUSTICE!! I deserve it and so do all of you who have had they're lives turned upside down, lost homes, etc. etc. This has been the worst year and a half of my life and the worse part about it, I did nothing wrong. I can see that you all did what you were supposed to do just like myself. All your storeis are the same as mine. I lost everything, I fought for almost 2 years and do not want to stop until there is some justice here!!! How can they get away with this? The lying, fake promises, taking homes without notices, just stringng us along with the "work out plan" promise, not notify at all by phone, mail nothing, default, forclose, then steeal your house, that's what they did to me, I just can't figure out how they are getting away with it when there are so many of us out there with the SAME stories? PLEASE anyone let's get together a class action against them. EMAIL me anytime, I will check back on this site often, also to make sure you can see my email address Thank you all! Signed, Forced to rent

by Vincent Polite From Orlando, FL on January 24, 2009

by Anonymous From South Monroe, MI on January 22, 2009

Went I called in the past they said they were overwhelmed with calls. The person I spoke to was not helpful at all. I tried a couple of more times, but did not get the help I needed. They didn't want to help me try and keep my house.

by Anonymous From Statesboro, GA on January 20, 2009

by Jessica Langley From Springtown, TX on January 20, 2009

The reason for this rating is because of GMAC's unwillingness to work out a reasonable offer to help people who are willing to pay and continue to pay until the debt is gone. If we had the money to pay the outrageous monthly charges, we would not have been in this position in the first place!

by Anonymous From Charleston, SC on January 19, 2009

I have never called GMAC and talked to anyone with good customer service skills. Always some arrogant prick. I find it amazing that someone with some power has not come down on the way GMAC is doing business. I would rate them being the worst company to do any business with.

by Anonymous From Toms River, NJ on January 19, 2009

by brenda gruhala From Bonne Terre, MO on January 18, 2009

Noone at GMAC seems to be rable to answer questions, offer help, or speak English as their first language! They have lost information that I have sent and they refuse to allow me to speak to supervisors.

by Anonymous From Hainesport, NJ on January 18, 2009

by Laura Vegors From Colorado Springs, CO on January 15, 2009

We have been working with loss mitigation and just found out they put our house on the Notice of Election list. We did not know about this. Now we are screwed. When I call I have to wait at least 45 minutes before I can talk to someone. They said they canceled our loss mitigation terms because we failed to show proof of child support. Again, No Communication!!! and now I am going to lose my house because they aren't willin to work with me. I hate GMAC!

by bobby braswell From Deland, FL on January 12, 2009

by Gary Schwartz From Mancelona, MI on January 12, 2009

We called before our first late payment and they told us to call after we were late. We called and they would not help at all. if they would have just given us a few months of no payments we would be back on track.they would not do anything to help i think they nwant to loose even more money. If they would just let us make reduced payments they would still get there intrest for now and there principal when things get better.

by Anonymous From Sarasota, FL on January 10, 2009

they lied to me they said they did not want my home that their goal was to keep me in my house now they are selling my house why?

by Zola Ann Vernon From Louisville, KY on January 01, 2009

This is my 3rd (and final) loan with GMAC. They are rude, harrassing (4-6 calls per day each day for 2 months), refuse to help and just threaten. The house is up for sale now (not a short sale)... I've never been late until now (2 payments, but they refuse partial payments)...I'm going back to apartment living!

by ben price From Van Wert, OH on December 31, 2008

by Anonymous From Independence, OH on December 29, 2008

by Anonymous From Croydon, PA on December 26, 2008

They promise the moon and leave you hanging to deal with matters yourself. Not very helpful nor caring . They seem to foreget that we are all human too and need the same understanding an help that they would want if the roles were reversed.

by Lori Fredin From Hartford, WI on December 21, 2008

Reason being I called GMAC once my ex left me and the boy's they wouldn't help me until I went into foreclosure status. Well, I was trying to be pro active and asked them to put all these comments on my file so they know I was trying to be proactive. I didn't want to go into foreclosure I even with drew from my 401K to keep my boy's and I with a roof over our heads.

by dwight canfield From Martinsburg, WV on December 19, 2008

by Kimra Tomkins From Colorado Springs, CO on December 18, 2008

by Jodi Scyphers From Lewiston, ID on December 14, 2008

8 years ago we went though a bankruptcy due to a failed business. We had a rebtal home that was financed though GMAC that was discharged. GMAC continued to report us deliquent for YEARS, eventhhough we provided them the required paper work numerous timws.

by Bert Watson Jr From Pinckney, MI on December 14, 2008

by Matt Bagdonas From New Market, AL on December 11, 2008

by Deanna Surrette From Grand Blanc, MI on December 11, 2008

by JHONY Bellevue From Orlando, FL on December 10, 2008

by Todd Brafford From Lawrenceville, GA on December 10, 2008

They said they would do a loan amendment paid them the money they needed, no response then I get a letter of forclosure called the number no one answered after several times finaly got thru. They the investor ould not do a loan amendment therefore they would not give me one. I never received a letter they said they said they had sent me.

by Anonymous From Clanton, AL on December 08, 2008

I HAVE NEVER MISSED A PAYMENT AND THEY R UNWILLING TO HELP

by David Frazier From Clio, MI on December 01, 2008

by Anonymous From Cumming, GA on November 28, 2008

I seem to talk to a different person everytime a call and the story is always different. I am about to lose my house and no one wants to work with me or call me back. The people I talk to do not seem confident in what they are telling me or give me incorrect information. I guess if it was the people I have talked to about to lose their house their attitude would be different!

by S.T. From Lakewood, CA on November 25, 2008

My loan is set to adjust in a few months. We've never been late. Our incomes have dropped dramatically this year and so has the value of our house. It's been tough, like for so many others. I called to see about getting the rate fixed - not a reduction in principal - just a fixed rate. They told me I have to be late on a payment before I can ask for help. Seriously?! The train is slipping off the tracks and they want me to wait until it falls over.

by Donna Schadler From South Bend, IN on November 24, 2008

LIERS>>>>>>>>>>>>>>>>>

by la From Dover, DE on November 22, 2008

They were very good with me in the long run...there were some rude Customer Service People..My suggestions to dealing with them...call back and talk with someone else if you do not trust what you are being told. I called and was told by a Customer Rep. that I needed to pay 2300.00 by the end of the week...the person I was speaking with did not sound confident in what he was talking about...I called back and talked to someone else who said I was approved for a loan modification, make no payment now and paperwork was in the mail, got his name and a couple of days later, out loan mod arrived.

by Anonymous From Danville, VA on November 15, 2008

by steven hardison From Jarrell, TX on November 15, 2008

by Denise Esposto From Brentwood, CA on November 14, 2008

Don't allow change in due date. Example: 1st to 15th, Would not allow taxes & insurance paid seperately. When I mention GMAC is my mortgage company in regards to modification I don't receive a favorable reaction.

by Elizabeth Pilarski From Lake in the Hills, IL on November 12, 2008

by Anonymous From Rogers, AR on November 11, 2008

by Sharon Townes From Benton Harbor, MI on November 11, 2008

They don't listen to you, I feel we wouldnt been in this shape if they would have.

by Anonymous From Southampton, NY on November 10, 2008

ugh

by lavina negrete From Monterey Park, CA on November 08, 2008

by Anonymous From Adairsville, GA on November 06, 2008

by Anonymous From Littleton, CO on November 04, 2008

They say they will help us and send us forms to fill out then when we dont recive anything we call them and they say now we cant halp you we have talked to a number of people and each time we get transfered to new people who tell us different things every time even in the same conversations they are not willing to even hear us out or work with us

by Anonymous From Waterloo, WI on November 04, 2008

by steven green From Temple Hills, MD on November 03, 2008

by scott herring From Bakersfield, CA on November 01, 2008

by Carol Schrimsher From Michigan City, IN on November 01, 2008

by Anonymous From Aledo, TX on October 31, 2008

by Nana Echeverria From Long Beach, CA on October 30, 2008

I called 3x to ask about the loss mitigation department and never received any paper work or help at all I even had a friend who is going for her broker's license listen in 3rd party and ask questions for me and she even got no answers.

by Nana Echeverria From Long Beach, CA on October 30, 2008

I called 3x to ask about the loss mitigation department and never received any paper work or help at all I even had a friend who is going for her broker's license listen in 3rd party and ask questions for me and she even got no answers.

by Nana Echeverria From Long Beach, CA on October 30, 2008

I called 3x to ask about the loss mitigation department and never received any paper work or help at all I even had a friend who is going for her broker's license listen in 3rd party and ask questions for me and she even got no answers.

by Rosetta Lytch From Bear Creek, NC on October 29, 2008

by Anonymous From Cheswick, PA on October 28, 2008

by Anonymous From Hesperia, CA on October 28, 2008

they do mot work with there customers and are very rude i would not recamend anyone to do business with GMAC for several reasons

by STEVEN GALLO From Lake Worth, FL on October 23, 2008

by casey delabar From Galva, IL on October 22, 2008

by Carol Grant From Neptune, NJ on October 21, 2008

by Anonymous From Cortlandt Manor, NY on October 21, 2008

by Anonymous From Cortlandt Manor, NY on October 21, 2008

by Alkanease Garrett From Philadelphia, PA on October 19, 2008

by Anonymous From Barnwell, SC on October 17, 2008

They are very unhelpful when it comes to having problems paying the payments. I have paid every payment on time for 2 years and now that I have lost my job all they want to do is raise my payment. If I am having trouble paying the origional payment what makes them think I can afford the higher payment. They should be willing to work with people but they are not.

by Rachel Harris From Little River, SC on October 16, 2008

I'm disgusted to read these comments to be honest. especially those in the situation of tragedy and natural disasters. I'm certain that there is some Corporate MONGRUEL ultimately benifitting from all of this!!!!! IF they were honestly wanting to just receive monies owed to them, you would think they would take a large check when it was presented to them!!!!!!! I've been told that I could sue them but.. IDK--- I need more opinions,

by Rachel Harris From Little River, SC on October 16, 2008

2 MONTHS late and they FORECLOSED? Now they won't even let us know where we are at in the process let alone help us to make things right. GMAC OBVIOUSLY has issues- they are penalizing customers over zealously to compensate for people who are REALLY in the hole!!!!!

by Anonymous From Las Vegas, NV on October 16, 2008

by Tracy Ingram From Paducah, KY on October 15, 2008

by Osby Mosley From Leesburg, GA on October 15, 2008

by geraldine crampton From Lake Panasoffkee, FL on October 14, 2008

you would think they would want to help you ,but no!i have called them already.all i got was sorry pay or lose your house.

by dale sawer From Byron, MI on October 14, 2008

by edjuana jiles From Dayton, OH on October 11, 2008

by Anonymous From Fort Pierce, FL on October 10, 2008

by Anonymous From Mesquite, TX on October 09, 2008

They are not willing to work with me when I am trying to make the payments because I had lost my job. I was not skipping not paying, I was doing the best I could without a job. We have been flooded with people from Louisana and Texas border from Hurricanes and there are no jobs. I have finally found something and I am going to try to get all my bills current as soon as paychecks start coming in. Thanks

by Keyla Alvarez From Tampa, FL on October 04, 2008

The counselors are not trying to help you. They just want to keep you in the dark on your application to modify your loan. They just want to collect your money. Everytime you call the counselors they are not professional in providing good advise and guidance. They are the worst.

by Dawn Robinson From Pine Plains, NY on October 02, 2008

Not helpful, often rude, uncaring and judgemental. Told me to buy less food to feed my family to save money- wtf?! Also, bad record keeping on their part. Notes not updated for account. Furthermore, horrible English speakers. Often Indian with such heavy accent, it is difficult at best to understand them. In short, I would rather lick a public toilet than to ever do business with these swines again.

by Donalee Archambault From Ferndale, MI on October 01, 2008

I have been avoiding talking with them I feel like I'm having a nerous breakdown

by Mercedes Becerra From Paso Robles, CA on October 01, 2008

by Peggy LeMay From Saint Paul, MN on September 25, 2008

I had an offer on my house which came in low, would have been considered a "short sale"- buy $7,000. I sat on hold from 11:30 to 4:00pm when the phone disconnected. I never got a voice once I was transferred to the department that could help me!

by Anonymous From Paulsboro, NJ on September 24, 2008

Their service is horrible no one returns calls and they constantly make promises to help settle before the sale date. They lost your finanical paperwork and you have to wait long periods of time just to have someone tell you that the person you need to speak with has gone for the day.

by john carriedo From San Antonio, TX on September 22, 2008

by Martin Slater From Mount Airy, GA on September 15, 2008

by Anonymous From Lynnwood, WA on September 14, 2008

by Constance Merrick From Fort Washington, MD on September 13, 2008

I called to talk with the counselors at GMAC and in so many words they told me I could request a short sale which may not be approved or I could let my house go into foreclosure.

by Karl Baker, Jr. From Desert Hot Springs, CA on September 10, 2008

Impossible to talk to

by Just Nedly From Bridgeport, CT on September 08, 2008

No matter what they say they WILL NOT benefit you. In my case, asking for a forebearance for 4 months thru an eviction to allow GMAC direct access to TWO interested buyers - GMAC simply filed foreclosure. As for me, I went 7 rather than bury myself further. GMAC went so far as to suggest I short my child support or to erradicate my 401. Folks....no matter what they say, GMAC stands for "Get Money Any Chance". Don't trust them.

by April From Concord, CA on September 08, 2008

Trying to work out loss of 2nd income due to my ex fiancee having an affair and leaving me and the house and making me move out - house has been empty for 2 years - paid on mortage till March of this year yet they have not approved short sale as of yet - home has decreased 200K and havn't found any options to keep house.

by aleksey syulyukov From Vancouver, WA on September 06, 2008

by Kelia McCleary From Leroy, AL on September 04, 2008

by Anonymous From Cortlandt Manor, NY on September 02, 2008

by donna sistare From Summerville, SC on August 25, 2008

by Janise Rowe From Sapulpa, OK on August 24, 2008

by Najiyyah Omar-Muhammad From Marietta, GA on August 21, 2008

I have written several letters to them explaining my position but I continue to receive harassing phone calls. The past two months I have been unable to make either mortgage payment due to an increase in utilities and family visiting. I went to a meeting a while back schedule by GMAC Financial but they were unwilling to assist me because my adjustable mortgage couldn't discussed because it was too early, like April or May. I was making payments on time at that time too.

by Anonymous From Ooltewah, TN on August 21, 2008

Very poor customer service. Some practices are either purposely unethical or just incompetent depending on your generosity of outlook.

by Jeffrey Davison From Mooers Forks, NY on August 08, 2008

customer service in lidigation very rude and unwilling to work with us to keep our home

by fnu ashish From Charlotte, NC on August 07, 2008

by Anonymous From Lake Jackson, TX on August 02, 2008

by Ty Barrett From Murrieta, CA on August 02, 2008

Please read my last comments. This company is dishonest, deceitful, without morals and motivated by pure greed. They care nothing about the family unit and the aftermath of an honest, hardworking family forced onto the street even after following GMAC's agreement to reconcile a past due account. GMAC's word means nothing. They will do or say whatever possible to achieve their financial objectives.

by Anonymous From Lochbuie, CO on August 01, 2008

by Anonymous From Valdosta, GA on July 31, 2008

by Dean Barker From Gardnerville, NV on July 30, 2008

Not willing to work with me to keep me in my home. Everyone I talk to at GMAC just wants to secure a payment of some kind, will not allow me to talk to anyone in loss mitigation, short sale or even a supervisor. The greed they are displaying is disgusting as they were making great money off of me when I was at 6.25% and now I'm about to go to 11.25% and they only want more money.

by Anonymous From Joshua, TX on July 25, 2008

they don't want to work with you at all.

by ricarol stephens From Fontana, CA on July 24, 2008

by Patricia Sorgi From Ortonville, MI on July 24, 2008

We've been home owners for 21 years and to have financial trouble only the last few months and GMAC refused to work with us.

by Anonymous From Zanesville, OH on July 23, 2008

you people lie, cheat steal and decieve home owners.

by Anonymous From Cleveland, OH on July 20, 2008

Not willing to work with home owners for repayment.

by Christian Alva From Winnetka, CA on July 20, 2008

by Emmanuel Milec From Mount Morris, MI on July 16, 2008

by linda navarrete From Denver, CO on July 15, 2008

everytime you speak with someone from the bank.you get a different asnswer as to what to do. this leaves the homeowner confused and upset.

by Anonymous From Plainfield, NJ on July 14, 2008

by Michael A. Goode From Duxbury, MA on July 14, 2008

Second mortgage take out with Di-Tech. 15 year with balloon payment. GMAC/as owner of Di-tech changed it to a 30 year with no balloon. My fault. Per Diem interest starts at signing with no grace period.

by Anonymous From Oakdale, NY on July 12, 2008

No communication at all..They never answer the phone... I had a solid cash deal for a short sale for $5K less than the amount I owe and they did not even reply. When we did get through, they claim they didnt know about the short sale even after it was sent and conirmed it was received...

by Tania Cockerille From Sparks, NV on July 10, 2008

Reason being is that they were not willing to work with me when I went through a horrible divorce. I got behind in my mortgage and wanted to settle it but was not assisted.

by PETER WEBB From Haymarket, VA on July 10, 2008

JUST CAN'T THROUGH ON THE PHONE TO TALK TO THEM TO TRY AND RESOLVE THIS MATTER

by Anonymous From Peyton, CO on July 10, 2008

by Kim Willis From Fernandina Beach, FL on July 01, 2008

by Daniel Lewis From Middletown, MD on June 29, 2008

would have been nice if they would have reduced my 6.75 intrest rate when i tried 4 moths ago it sure would have helped saving me 200-300 dollars a month

by Anonymous From San Diego, CA on June 22, 2008

The worst company I have ever dealt with. They do not keep accurate records, they tried to foreclose on me, I paid off the mortgage now they don't release the deed. They filed it in the wrong county!! and even though my balance is ZERO, they are still charging for drive by inspections! 8 per month... Online statement is different from what they sent me. Two sets of books is what I say! They are the biggest nightmare I have ever had!

by James Farris From Georgetown, LA on June 20, 2008

by Anonymous From Aurora, IL on June 19, 2008

by Therese Rawson From Dillon, MT on June 18, 2008

by Kristina Garrett From Burns, TN on June 17, 2008

by Eletia Gowens From Fort Worth, TX on June 11, 2008

by Anonymous From Chicago, IL on June 08, 2008

by Greg Panek From Stockbridge, GA on June 06, 2008

by Anonymous From Greeley, CO on June 06, 2008

by Arthur Adriano From Fremont, CA on June 03, 2008

by Joseph Velasquez From Albuquerque, NM on June 02, 2008

by Anonymous From Bluefield, WV on June 01, 2008

by Ann Bratton From Buckeye, AZ on June 01, 2008

They have been fine thus far, but, they did not know anything about the deed-in-lieu program which I had to seek on my own. Although they know that I have been late each month and I call them, they just tell me to keep making my payments and pay a little of the late fee with the payment each month.

by Melissa Moore From Oxford, MI on May 30, 2008

mortgage was sold to e*trade but still get statements from GMAC, not will to work on any kind of repayment plan and very rude

by Anonymous From Dallas, TX on May 28, 2008

by Kirk Heath From Rossville, IN on May 27, 2008

by Anonymous From Bedford, IN on May 27, 2008

I've tried calling them to work out some type of payment. They would not work with me at all.

by Chad DeLauter From Flint, MI on May 23, 2008

I am not complaining about the mortgage company. I just need help with the details of the contracts that I signed in regards to potential safety and health issues with the home.

by Waqar Meyer From Las Vegas, NV on May 21, 2008

by Anonymous From Orlando, FL on May 16, 2008

by zachary johns From San Antonio, TX on May 16, 2008

by tyrone harvey From Kent, WA on May 15, 2008

by Elena Drasich From Leominster, MA on May 15, 2008

by Brian Snell From Holbrook, AZ on May 13, 2008

by Anonymous From Leesburg, FL on May 12, 2008

Very hard to contact help Keeps us on hold for long periods of time Would not help in deferring loans while away on active military duty

by Anonymous From Pawtucket, RI on May 06, 2008

GMAC was unwilling to work with me at all after losing my job. Very rude and told me to default.

by Anonymous From Pawtucket, RI on May 06, 2008

GMAC was unwilling to work with me at all after losing my job. Very rude and told me to default.

by Monica Wilson From Washougal, WA on May 05, 2008

by Monica Wilson From Washougal, WA on May 01, 2008

by Monica Wilson From Washougal, WA on May 01, 2008

by Anonymous From Chicago, IL on April 29, 2008

by Anonymous From Oceanside, CA on April 29, 2008

by keith west From Wetmore, MI on April 26, 2008

by lashaunda moore From Montgomery, AL on April 25, 2008

by Leland fielder From Roscoe, IL on April 22, 2008

by Nikki Gillette From Howell, MI on April 22, 2008

Not willing to work with me, I want to pay - they want to double the payment amount.

by Lisa Potter From Bend, OR on April 21, 2008

I have had absolutely no contact from them regarding this. They gave my renters all my financial information and told them to stop paying rent.

by Anonymous From Morristown, TN on April 20, 2008

Very rude, hateful customer service. Now they are telling me I am permitted to make one more payment over the computer & after this I have to phone my payment in (this is an extra charge). Am forcing me to pay late charges at this very moment even though I don't have the cash. Wife got very ill this past winter & our home ins. lapsed for 2 weeks only before she renewed it. GMAC automatically put insurance on it themselves WITHOUT consulting us at all. So now we owe them an extra $77.00 for the lousy 2 weeks of insurance. I am submitting this anonymously because due to the trouble I am having with GMAC at the moment I AM AFRAID of retailation. They can demand payment in full any time they want. If it wasn't for this I would be one among the very first to stand up against them.

by Anonymous From Valley Stream, NY on April 14, 2008

by Anonymous From Temecula, CA on April 14, 2008

by John Carpenter From Winder, GA on April 09, 2008

by Anonymous From Temecula, CA on April 08, 2008

by Carla Bonner From Bruner, MO on April 07, 2008

by Anonymous From Temecula, CA on April 05, 2008

NOT ABLE TO UNDERSTAND MY CURRENT SITUATION, I HAVE FAITHFULLY PAID ON TIME UNTIL NOW, AND NOW THEY ARE UNWILLING TO UNDERSTAND A VERY BAD PREDICIMENT

by Frank Samora From Colorado Springs, CO on April 04, 2008

Have always been treated unfairly, no help, no nothing.

by Anonymous From Willingboro, NJ on April 03, 2008

by Gloria Algarin From Groton, CT on April 02, 2008

by Anonymous From Sicklerville, NJ on March 30, 2008

by Anonymous From Sicklerville, NJ on March 30, 2008

by Anonymous From Owings Mills, MD on March 28, 2008

by Rosemary Pena From Grand Prairie, TX on March 27, 2008

by Jodi Scyphers From Lewiston, ID on March 22, 2008

After we had to file bankrupsy 7 years ago, our home was discharged in the case. GMAC never reported that in their reports. Our credit has never been able to b fixed, because of them! Now them will not work with us when we need it! God help us.

by Jamie Smith From Burleson, TX on March 19, 2008

Difficult to get concrete answers from.

by dina aguilar From Elk Grove, CA on March 18, 2008

by Debi From Tucson, AZ on March 17, 2008

No phone, email, or fax for thier PMI department. You can get to the automatic recording or what a joke "Customer Care" they know nothing. They even have a recording that they can't help you!

by Debi From Tucson, AZ on March 17, 2008

No phone, email, or fax for thier PMI department. You can get to the automatic recording or what a joke "Customer Care" they know nothing. They even have a recording that they can't help you!

by Anonymous From San Jose, CA on March 13, 2008

by Becky Maifield From Glendale, AZ on March 11, 2008

I sit on hold for hours and no one wants to help me. I am trying to be responsible in letting them know my situation but they won't give me any concrete answers. Up to this point I haven't been late but now I can't possibly keep the house given our current reality.

by Anonymous From Puyallup, WA on March 10, 2008

i was 30 then 60 days late due to no assistance from them. they said they could help with a payment restructure that has now cost us well over what we owed. now we are deeper than ever before.. it feels like we will never get out from under them.

by Anonymous From Concord, CA on March 09, 2008

by Mattie Bell From Birmingham, AL on March 09, 2008

Did not work out a plan with me a bout back payments.

by Jessica McMahon From Millville, NJ on March 08, 2008

GMAC is not working with me to help set a payment plan I have tried to contact them several times they give me the run a round and tell me they are working on my paperwork the longer I wait the more I can loose my home I need help they won't give it to me.

by Anonymous From Satellite Beach, FL on March 04, 2008

My payment has gone up every year even if there was not a change in insurance or taxes. They were extremely slow in catching up when the insurance did go up. My escrow has been negative every year since I've been with them. Not a secure feeling.

by Anonymous From Ocoee, FL on February 29, 2008

by Anonymous From Killeen, TX on February 23, 2008

by Amy Knudtson From Onalaska, WI on February 22, 2008

They don't work with you and are very nasty short tempered people.

by Anonymous From Montpelier, VT on February 21, 2008

by Charles Barr From Humble, TX on February 20, 2008

by Anonymous From Ahoskie, NC on February 19, 2008

I personally had no problem with my loan company. I foolishly took an ARM and it hasn't worked well. I became disillusioned with them when I made the first call to them after receiving a letter from them telling me that they were interested in helping me if I was one of those consumers who had an ARM and found the adjusting payments to be difficult. When I called and spoke with one of their reps, he took @ 5 min. with me on the phone reviewed my account, told me that my house was worth less than the current loan amount and he could do nothing. I said that it was that way because of the current loan, and I guessed that it was just my problem. He laughed and said have a good day.

by Linda Blackburn From Ahoskie, NC on February 19, 2008

I personally had no problem with my loan company. I foolishly took an ARM and it hasn't worked well. I became disillusioned with them when I made the first call to them after receiving a letter from them telling me that they were interested in helping me if I was one of those consumers who had an ARM and found the adjusting payments to be difficult. When I called and spoke with one of their reps, he took @ 5 min. with me on the phone reviewed my account, told me that my house was worth less than the current loan amount and he could do nothing. I said that it was that way because of the current loan, and I guessed that it was just my problem. He laughed and said have a good day.

by Anonymous From San Diego, CA on February 19, 2008

by Lawrence Ekart From Louisville, KY on February 18, 2008

by Altenise Patterson From Jacksonville, FL on February 18, 2008

by Carlos Fonseca From Epsom, NH on February 18, 2008

I have tried to work with them to avoid foreclosure, they set impossible amounts to catch up... not really willing to help us reasonably

by Anonymous From Beaumont, CA on February 16, 2008

Very dissatisfied with their service. They don't help you in anyway to avoid foreclosure with their terms they offer.

by jennifer orr From Bath, ME on February 12, 2008

My primary loan company is a State of Maine FHA company. They have gone out of there way to help me. The agent I deal with gives me lots of info that I need.

by Anonymous From Magnolia, TX on February 12, 2008

by Anonymous From Flint, MI on February 10, 2008

by David Fry From Unionville, TN on February 09, 2008

by Ronald Tatro From Lunenburg, VT on February 08, 2008

GMAC told us that we could send in payments twice a month to keep us up to date. But when we called they reneged on their deal because we had nothing in writing on it. We also sent in a payment and they sent it back to us. We never knew we were in foreclosure until we did a credit check on ourselves and found it listed on there.

by Michael Lane From Corte Madera, CA on February 06, 2008

by Laura Guercio From Effort, PA on February 06, 2008

by Natasha Brown From Stockbridge, GA on February 05, 2008

by NIKKI CHRISTIAN From Louisville, KY on February 04, 2008

WHEN WE WERE FALLING BEHIND THEY WOULD NOT TAKE ANY PAYMENTS FROM US UNLESS THE WHOLE ACCT WAS PAID IN FULL. WE MADE SEVERAL ATTEMPTS WITH NO SUCCESS.

by Tom and Nancy Drury From Waterbury, CT on February 04, 2008

by Anonymous From Baltic, CT on February 04, 2008

by Anonymous From Vancouver, WA on January 30, 2008

by Anonymous From Duluth, MN on January 30, 2008

by richard stephens From Middleport, PA on January 30, 2008

not willing at all to work with us when we had problems

by Anonymous From Menifee, CA on January 29, 2008

by Anonymous From Haymarket, VA on January 27, 2008

Not all the loan specialists are as knowledgeable. Misinformation is being provided which makes it very confusing for someone who is looking for help.

by Carol From Cottage Grove, MN on January 27, 2008

Horrible waiting time for a live person to answer phone, transferred to wrong departments, now that interest rates are being cut, my house payments are not lower! They stated there is a process I have to go thru to see if I qualify for my payments to get lowered. UMM, funny, when interest rates went up, my house payments went up automatically, but now I have to QUALIFY for a program to get the payments lowered? Something is very wrong with this company.

by kellie morrison From Wadsworth, OH on January 23, 2008

by Anonymous From Greenbelt, MD on January 21, 2008

by alonso rodriguez From Fort Worth, TX on January 16, 2008

by wayne lewis From Florence, MS on January 15, 2008

by cathy collins From Plano, TX on January 14, 2008

by THOMAS HEINRICHS From Tallahassee, FL on January 10, 2008

WONT REDO MORTGAGE RATE. SAID WE HAD TO REFI AND PUT 20% DOWN...WHY PUT 20% DOWN, $60k TO SAVE $500/MO. WE DONT HAVE $60K TO PUT INTO THE HOUSE.

by Anonymous From Memphis, TN on January 10, 2008

by theresa From Dittmer, MO on December 19, 2007

GMAC is the worst company I have ever dealt with. I sent in the paperwork they requested on 11/05, it is 12/19 and they keep telling me it is in review then hang up. I would not suggest anyone open a loan of any type with this company. They are awful, rude people.

by Tobie McQueen From Randallstown, MD on December 05, 2007

GMAC has worked with me on several occasion regarding my delinquent account. I had no problem with GMAC as I used a third party to mediate for me.

by Jessica A Kelly From Anchorage, AK on November 21, 2007

I have had a nightmare dealing with GMAC. The customer service agents in Dallas are the rudest people I have ever dealt with. I was hung up on when I asked if they could transfer me to the person i was dealing with!! Only one person had some respect and that was Rhonda. If I could redo one thing in life it would be to never had entered into a contract with them and I will never spend my money with them again! Just a warning! Think again before making a deal with GMAC, it could be ther worst choice you ever made..

by G.C. Waggoner Jr. From Moreno Valley, CA on October 17, 2007

Building Departments are experiencing unauthorized parties taking possession of vacant properties and even renting them out to unsuspecting parties. The lenders do not want to assist agencies that have the authorization to close these buildings until they (lenders) can act accordingly. In the meantime the calls for police and public service increases. What is wrong with this picture? Work with your area police and building & safety divisions. Who do you call when you need help, just think how you would feel if they choose to ignore your calls?

by Anonymous From Orange, CA on October 10, 2007

GMAC currently (as of their internal memo dated 5/2) are not doing any Option ARM Modifications period. Now here is the rub - I've talked to many in their organization regarding a modification on this particular loan. They never informed me that it couldn't be done. But sent me the paperwork to do it. In addition the rep from the Loss Mit Department spoke out of both sides of her mouth. First it was,hypothetically, "it could be the investor" and then 2 minutes later when I pressed the issue, it became the investor. This leads me to believe that these comments are outright lies or someones lack of understanding as to what their company is saying. Isn't it the right of a consumer or any individual to ask why? It is unfortunate that the company is not informing their staff so they can answer questions, resolve issues. Right now GMAC is a hold button and if you have an hour or more you may try to get an uninformed comment. Needless to say I sent the MOD package in 10/2 - no answer as of 10/10 (not even a call back saying we don't do on this type of loan) and they pulled up the paperwork and said without looking at the particulars the borrower is over-extended. Well yes - they are based upon the 30 year option payment... but they are strapped and need help with the interest only payment. If someone would just review information, be informed and try to help. The public is being requested to call, help is there. Well guess what... that 'help' hasn't trickled down from Washington yet and the big boys on top at GMAC must be saying yes to D.C. & say no to the client. What a waste...

by Richard From Poway, CA on October 02, 2007

I have been waiting 5 weeks for an answer for my Loan modification and Im starting to get worried with my 5000. dollar payment due soon because of my ARM. Any body have any contacts that I can get an answer?

by Anonymous From Simi Valley, CA on September 24, 2007

GMAC Financial Services give horrible customer service. They promise to do something for you, like fax documents somewhere but don't accomplish it. Horrible Customer Service.

by S.Knight From Holly Hill, SC on September 02, 2007

Received a foreclosure notice from GMAC Financial Services on 21June stating that no payments made in April & May- HAVE RECEIPTS!! Now, since they routinely don't accept payments when one is allegedly past due...where are the June, July, and Augusts payments?? Master in Equity hearing on 4 Sept. Details to follow...

by Anonymous From Ramona, CA on August 10, 2007

GMAC is a difficult company to work with. Had the money to bring the loan current and they were missing two pieces of info and wouldn't take payment in the mean time. After a month of calling, I was told rudely that they were very busy. Like I'm not. They are running a business and don't know how to deal with people very well, even if you try to comply.

by Monica Markley From South Bend, IN on August 03, 2007

I cannot blame the mortgage company for my financial problems. they have been fair and courteous, and willing to work with me -- with outside persistence -- although they had the option to refuse to work with me at all. I hope they still have it in their hearts to work with me!

by kelly From Brunswick, ME on July 27, 2007

I traded my car in and it was paid off gmac still took the monthly payment and i was overdraw when i called up they said there was nothing they could do basically suck it up! i have always been in good standing with them but not anymore in my opinion don't deal with them i know i wont!

by Anonymous From Port Chester, NY on July 25, 2007

by Anonymous From Herrin, IL on July 25, 2007

by Anonymous From Port Huron, MI on July 15, 2007

We fell behind once before and I had to play phone tag around Christmas. I was told if we needed to work out payments to call before the end of December and when I did I couldn't get through or when I did talk to someone they just kept telling me to call before the end of the month. January hit and I finally talked to someone and they were willing to make arrangements as soon as I sent them one payment, which I did not have. They don't care they have a home and a stable job.

by Anonymous From New Market, MD on July 12, 2007

GMAC is not willing to do anything help me with my situation. I even asked about the loan modification and was told they are only for individuals who are permanently disabled

by janet haynes From Shreveport, LA on July 10, 2007

GMAC Financial Services have been more than fair and patient with us

by Anonymous From Middlesboro, KY on May 29, 2007

GMAC Financial Services asked for the last dime we had to pay mortgage and forced us to pay triple to catch up, spoke rude and difficult to work with. They don't care if a person is ill and can't pay their mortgage.

by Anonymous From Fredericksburg, VA on May 12, 2007

GMAC Financial Services is not the best to deal with, but they are in 2nd position, so I guess this is to be expected. Try to comply with their wishes on how to proceed to sell home, but selling in this immediate market where I live calls for measures that are beyond what is on their protocol list. They don't get it!