Flagstar Bank

by Anonymous From Carriere, MS on October 22, 2008

They sent me a packet to work with me but won;t review and all they tell me is that their behind

by Raymond High From Detroit, MI on October 21, 2008

by RAFAEL MARQUEZ From Montebello, CA on October 14, 2008

by pedro marinez From Deltona, FL on October 13, 2008

they don't respond fast

by Bryan From Grand Rapids, MI on October 06, 2008

Flagstar is an excellent bank to deal with. The sit-down banking is great, they respect your privacy, and have good interest rates. I also have a conventional, 30-year mortgage, and have had nothing but success when dealing in this as well. Anyone I have recommended this bank to has been very happy with thier choice, even after several years.

by Roxanne and Robert vangelder From Sanbornville, NH on October 05, 2008

Could of gotten more information maybe to help save our credit in this crisis..The home has dropped in value from appraised at 212.000 in 2007 to maybe 179,000. not sure they have not old me the apprasal..they just got.. but it is now 149,000..the bank wants a short sale soon. and we do too.. Is there any help you can give us...

by Mary Fredley From Fuquay Varina, NC on October 02, 2008

Tried to give them finiancial statements to modify loan, never returned calls about that information, everytime we called they would say they are backed up and will get back with you shortly, would never get back with you, gave us the wrong fax number to fax financial statement, did not work with us at all, or give us any opportunity to fix defaults. Would not accept partial payments. Rude phone operators.

by NoPublicImageFlagstar From Pompano Beach, FL on September 27, 2008

For those of you on this board who are trying to work with Flagstar Bank when it comes to foreclosures forget it. Contact HopeNow and other organizations in your community to workout a loan repayment. Since they are not a major player and don't have the presence or public image to worry about, you need to look past them. Document all your communications directly with them, get names of people you speak to and contact the press and your local leaders in congress. If you are going to be in trouble with your mortgage you can also contact a attorney who specializes in mortgage modifications. Make sure if you give them money to help you with your loan that money is placed into a escrow account. Check BBB to make sure loan mod is not a scam!

by Anonymous From New Castle, PA on September 26, 2008

by mdeitz From Kinston, NC on September 25, 2008

I have been with this mortage for less than six months. The company misread my check and took an extrta $400.00 from my checnking account. To date two months after the problem, they have finally agreed they made a mistake but have yet to return the "extra" money they took "accidently". I am presuing an new lender.

by tracie From Batavia, OH on September 25, 2008

they suck worst bank ever i hope they get put under

by Anonymous From Salem, WI on September 22, 2008

by Anonymous From Salem, WI on September 22, 2008

by Anonymous From Roanoke Rapids, NC on September 20, 2008

by Julius Smith, JR. From Grand Rapids, MI on September 18, 2008

They don't like working with you. If you tell them one thing they will do another. I liked them at first but, they changed on me and then raised my mortgage.

by Anonymous From Newark, OH on September 15, 2008

by molly lundy From Mishawaka, IN on September 10, 2008

by Anonymous From Grand Rapids, MI on September 09, 2008

by Anonymous From Vernon Rockville, CT on September 08, 2008

I have a Money Market Account and I used to have a mortgage (before I refinanced) through Flagstar. I have only received excellent customer service. The only glitch was my town taxes went up and I ended up with an escrow shortfall. Flagstar gave me the option of paying the tax increase all at once ($600+) or dividing it up over the course of a year. I did the latter, everything went fine and I never had an issue with them. They have a great Money Market rate, and even give occasional courtesy calls to see how things are going (they really are courtesy calls- they did not ask for any account info). I know people in foreclosure are really frustrated, but I think it's your situation and not necessarily the bank. You'd be in foreclosure with Bank of America, too.

by Alnisa Almugtadir From Antioch, TN on September 06, 2008

I havent had a problem with them, I think the customer service reps can lighthen up the the company overall is a pretty good company

by Bobby Ming From Bakersfield, CA on September 03, 2008

by Larry Beaudette From Lapeer, MI on August 26, 2008

by Kathy From Allen Park, MI on August 19, 2008

I really love this bank. They treat me great when I go to the bank - plus I love that I can pay my mortgage up to the 15th at their branch without a late fee! I suggest them!

by heather brush From Grosse Pointe, MI on August 14, 2008

by Anonymous From Augusta, GA on August 11, 2008

by Dana From Ronkonkoma, NY on August 09, 2008

Flagstar Bank held payments and charged me late fees. I finally got smart and sent my payments certified mail well in June flagstar claimed they NEVER received my payment even though they had already cashed the check and I had a return receipt -signed. It tolk them a month to find my payment. It gets better. I paid my mortgage for July, get the receipt thar they received it and they sent my payment back with nothing in writting - just the check. They have been sending me foreclosure notices even though I am paying my mortgage. It's insane - something needs to be done to stop this bank from hurting people who are working hard to pay their mortgage. Now I feel as though I need to get a lawyer involved because of all the games they are playing.

by Anonymous From Kissimmee, FL on August 07, 2008

Our mortgage with Flagstar bank was set up with escrow payments in which they would then pay our homeowners insurance and property taxes with our escrow account. They keep forgetting to make these payments, although the money is in the escrow accounts and we have now went through 3 different homeowners policies over this. I call Flagstar, they say they will send out a check, the insurance company never receives one, ends up cancelling our policy for nonpayment and Flagstar then turns around and charges us triple for homeowners insurance. It is insane. Horrible company to deal with, if you have a choice, don't!

by James Moore From Paris, TN on August 05, 2008

by Anonymous From Troy, MI on August 04, 2008

Flagstar is a wonderful company to have a mortgage through and to work for I have been a deciated employee for 10 years and have nothing but good things to say. It seems like eveyone with something bad to say can not pay there mortgage and wants to blame Flagstar for that. Alot of you probally used brokers when you got your loan that where you messed up. Its not Flagstar fault that you cant pay them the money you own them for your house that you signed a orginal note for.

by Terri From Allen Park, MI on July 29, 2008

I love this bank. Very professional and I get great service.

by Anonymous From Little Elm, TX on July 22, 2008

I hate this bank! They told me they were going to call my note due because of an error on my mortgage note and no one is trying to work with me.

by Anonymous From Houston, TX on July 21, 2008

by Anthony Bivens From Charlotte, NC on July 17, 2008

by Anthony Bivens From Charlotte, NC on July 17, 2008

by Anonymous From Grand Blanc, MI on July 15, 2008

I worked for this pathetic company for 15 years. They treat their workers like crap and teach them how to "manipulate" potential customers so they can make their money. DO NOT GIVE THEM YOUR BUSINESS! You will be sorry!

by Anonymous From Bonsall, CA on July 10, 2008

by debra m From Hamburg, NJ on July 07, 2008

by Teresa Holmes From Pasadena, MD on July 03, 2008

Flagstar has been really good about working with us but I am not so sure they will be willing to work with us again.

by Anonymous From Elizabeth City, NC on June 20, 2008

Really haven't had any dealings with them other then submitting my payments on-line and on time.

by Camilo Monroy From Hendersonville, NC on June 18, 2008

I know banks are overwelmethed with people in my case. I have tried to work wiht the bank on a solution to avoid foreclosure which is not good for me or the bank.. Tried in several ocassions to no avail..

by Anonymous From Cherryville, NC on June 15, 2008

This company has some of the most rude and nasty people I have ever had to communicate with! People skills are a plus when you work with the public.

by anonymous From Waterford, MI on June 10, 2008

Flagstar is the WORST bank out there. DO NOT do any business with them if at all possible! We are currently going through foreclosure with them, and they are suing us. We had the house on the market for almost three years, and due to the falling housing market, had to try and do a short sale. Flagstar promised to work with us, and we brought them four REALLY good offers. We even offered to sign a loan for the difference. Flagstar then turned around and told us that they have a zero tolerance policy and will not work with anyone unless they have the full amount at closing.

by Angie Nelson From Sherrard, IL on June 03, 2008

They have been horrible to work with. We were proactive in trying to work our a plan/modification/foreberance or anything that would help us until I was to regain employment. They offered no solutions except a 3 month payment plan which did little to nothing to help our situation. They have continued to tell us there are no other options for us and to let a foreclosure take place, rent, and start over in 10 years. This was our first home purchase and we have a 10 month old daughter, we wanted and are now able, to keep our home do provide a stable environment for our family and they have done nothing to be of assistance. I found out through my own research that there were programs available, such as a payments by our PMI group, that could have helped us but we found out about them too late!

by Betty Bennett From Benton, MS on May 30, 2008

by maria. aused-rivera From Tampa, FL on May 29, 2008

by Amanda Emmert From Camby, IN on May 16, 2008

by Anonymous From Myerstown, PA on May 16, 2008

by Anonymous From Locust Grove, OK on May 12, 2008

by Anonymous From East Tawas, MI on April 27, 2008

by greg kocurek From Olympia, WA on April 22, 2008

I do not feel that with the problems of today that this bank tried working with me at all i fall a little behind and they would rather kick me out than let me make up the payments

by gina burgos From Tucson, AZ on April 11, 2008

by VANESSA TOTARAM From Orlando, FL on April 07, 2008

by Anonymous From Yuma, AZ on April 04, 2008

They are unprofessional, and never keep any information in the computer, so each time you call you have to start all over again.

by Anonymous From Cleveland, TN on April 03, 2008

I don't like the fact that Flagstar Bank does not provide you with all of your options up front. I got most of my information from other lenders

by stephen tackett From Chillicothe, OH on April 03, 2008

They are great as long as you dont get behind because they will call you daily starting 2 days after your payment is due(supposedly a courtesy) and continue that with daily letters daily after 5 days past your due date,then they dont seem to care at all as far as working something out with you unless maybe you are all the way to foreclsure status (hopefully I wont get that far).

by gina burgos From Tucson, AZ on March 31, 2008

by Anonymous From Fayetteville, AR on March 18, 2008

by Anonymous From Aliquippa, PA on March 04, 2008

BEWARE>>>BAIT AND SWITCH ARTISTS

by Steve Durham From Westland, MI on February 27, 2008

by Anonymous From Port Richey, FL on February 07, 2008

by Anonymous From Port Charlotte, FL on January 29, 2008

my husband died 2 years ago trying to get flagstar to do a deed without foreclosure they refused wants me to open up a probate on my husband which would cost over 2,000.00. they call asking for my husband all the time i sent his death certificate to them

by Bryan Leek From Pleasant Prairie, WI on January 28, 2008

by Anonymous From Pinconning, MI on January 28, 2008

My boyfriend and I single mother of three bought the house on a fixed income loan, and a fixed income. we are in and 6 months after we signed the papers Flagstar bank jack our house payment from 565.00 a month to 815.00 We have not been able to keep up ever since then now we are in foreclosure and they wont help. Looking to have to live on the steets.

by Anonymous From Cashion, AZ on January 01, 2008

flagstar bank for my first payment they lost my check i hate this company i wish i had never moved

by Anonymous From Blue Rock, OH on November 29, 2007

I am current on my original payments of $800. Flagstar refuses my payments and wants $1600 / month. It is a fixed rate mortgage. I get no where talking to them.

by Brian From Lincoln, NE on September 13, 2007

Flagstar Bank is a very reputable institution. I worked with their whole- sale mortgage division as a mortgage broker for 10 years and never had a problem. I also have had and still do have a mort-gage loan on a duplex and have had no troubles on that in the five years I've had it.

by Anonymous From Robards, KY on August 20, 2007

Flagstar Bank made it impossible to bring loan current after a NSF. (Had $) Still fighting them in court after 3 years. BEWARE!!

by Anonymous From Detroit, MI on August 10, 2007

I am a single mom, head of house hold, with 1 young child. What can I do to stop foreclosure. I received a statement yesterday stating that my home will be in foreclosure with Flagstar Bank.