First Franklin Loan Services

by Sgt. Neil From Ashland, OH on July 02, 2008

My feelings experience with FF has always been a good one. they are always pleasant and willing to help you with your situation, al long as your willing to let them help you. A lot of customrers just hung up, or play the blame game. You signed for the loan you are responsible for it. you have no one to blame but yourself.

by payingmymortgage From Beverly Hills, CA on July 02, 2008

I had a loan with First Franklin and they were great to work with. I guess my experience might have something to do with my education level compared to some of the people posting complaints on this site. First of all payments for pretty much all mortgage companies are due on the first so if First Franklin calls before the grace period is up that is their perrogative. When I had my loan with them I was told the calls are based on your payment history and credit score. The people getting called early in the month are the ones that pay after the grace period. Yet these people get the call on the 2nd or 3rd and ask when their payment is due even though they have paid late for 2 years straight. Look at your loan documents that say payment due on the first genius. Who can blame them with the current economy. I used to work a collections job and it sounds like the same thing I used to always get at my job. The people complaining on this website are probably the ones that hang up when they get collection calls and when they do answer tend to scream and yell instead of working towards a resolution. Our loss mitigation department dealt with a lot of the same complaints as First Franklin when many customers sent in partial information and never followed up to verify that everything needed was received. If you want help that bad try calling. And half of the people who try to get modifications can not afford the mortgage even with a modification so they are just making it harder for everyone else to get approved. As far as arm mortgages are concerned, if you didn't know you had an adjustable rate maybe you should learn how to read. Don't blame a servicer/loan originator for the loan that your loan officer presented to you and you accepted. Also don't complain that gas prices are causing your mortgage to be late if you are paying a 5000.00 a month mortgage. I can see someone with a 600-1000.00 a month payment feeling the pain from the pump but not someone making 10000.00 a month in an office job. Gas prices affect people with less money or that are in a business such as self employed truckers who buy their own diesel. Also if you do not qualify for assistance because of a deficit try downsizing on some things. If your mortgage is 1000.00 a month your car payment should not be 1000.00 a month too. Try to live within your means. There are truly people out there that need help and do get it from First Franklin and other mortgage companies. Other people need to just throw in the towel and sell their house or go to foreclosure. And my favorite post on this subject was the person that lacked simple grammar and complained about their post-dated checks being cashed. Congratulations on your returned checks. You can not mail out post-dated checks and send them to a payment processing center for a large company that is for the most part automated and expect them to be held from cashing.

by edwardo s From McKeesport, PA on July 01, 2008

first franklin is the bomb

by Derek Heifner From Canton, TX on June 30, 2008

by Anonymous From Fort Lauderdale, FL on June 29, 2008

by Anonymous From Jaffrey, NH on June 28, 2008

Filled in fibnacial hardship forms, they say they lost them to re-submit, I did and They went to a different person, everytime I call they put me with a different person, I cant get any solutions.

by Johnny Wilson From Atlanta, GA on June 26, 2008

The payment options are not very customer friendly and I don't have faith they will help me with my situation. Also, I would like to have one person that I could speak with and not several that I have to explain my situation to everytime I call.

by Susan Zech From Waukesha, WI on June 25, 2008

When you call this mortgage company, you can never get the same person to represent you or answer you questions. They are rude and hang up the phone. When I approached them about my situation, they didn't care and refuse to work with me on trying to work something out. It is very frustrating when you are struggling and would like to get some help somewhere. I pay 1804 for my tiny house at over 11% interest. I should sell my house of 18 years because they don't want to work with me.....UGH@!!

by Anonymous From Saint Petersburg, FL on June 24, 2008

THE WORST EVER.. they fill your head with promises they wont keep My payment with up 700.00 the first year..Iam now $100,000 in the hole paid $257k in June of 2006 and it just appraised at $160,000 they refuse to help and i cant refi with almost $100k in negative equity...so Iam now in foreclosure and playing the waiting game like everyone else

by Kristan Greene From Fort Edward, NY on June 24, 2008

by Sonja Curtis From El Paso, TX on June 24, 2008

Sent in paperwork for loan modification the end of April before soon to be ex lost his job. He was going to continue to try to help me make payments, but can not now since he lost his job. Told this to FF and they act like they don't care

by Anonymous From Atlanta, GA on June 23, 2008

by mia anderson From Louisville, KY on June 20, 2008

by Anonymous From Laconia, NH on June 19, 2008

First Franklin is useless. When we first applied for a mortgage, it was through a local Wells Fargo office. After months of getting the run around, our agent "disappeared". All of our information was gone along with several other buyer's information. Then comes "First Franklin". Wells Fargo got us a mortgage through this "company" because they said that we no longer qualified for a traditional mortgage. We thought everything was all set. Wrong! Our closing was promised every week for 7 weeks. By then we said forget it and they threatened us that if we didn't close when they said, we would owe thousands of dollars. When we got to the closing table, our mortgage terms were not what we had been promised. We loved the house and signed because we were told that our scores had gone down (due to the significant number of inquiries from them!). After 6 months, my husband passed away and I was forced to file bankruptcy. First Franklin will not even return my phone calls! The reaffirmation agreement includes amounts that are higher than the actual loan amount. It has been almost a year since my husband passed and I have not gotten a response from FF yet. Funny thing is, some friends of ours also tried to get a mortgage though Wells Fargo but ended up with FF. A few months ago, their home was forclosed on and sold at public auction. And can you guess who bought it?? WELLS FARGO. What a scam.

by Callie Chessor From Gallatin, TN on June 18, 2008

I had my garage burn and trying to get my insurance money from them has been a awful ordeal. How do you build something back without the money to do it. They disburst MY money 3 different times and I still do not have all of the money. I will be refinancing my home and I will not use this company again. I do not recommend them to anyone. Go somewhere else and make sure if you are getting a loan for a new home make sure it is a local company in your home town. The claims department reps are not helpful or friendly. WHAT HAPPEN TO TAKING CARE OF YOUR CUSTOMER. In this day and time I can see your company going bankrupt. I do not see that many good commits about your company and if I had time when I was purchasing my home, I would have look somewhere else. But I have learned from this lession. I hope someone else will read this an make a better decision.

by Debbie Wright From Washington Crossing, PA on June 18, 2008

Similiar to what everyone else has been saying, I have had a horrible experience with FF in trying to work out a resolution to my crisis. I can not imagine that it makes any sense for them to foreclose on another home, witeh the glut of what is happening in this country. But they are not only making foolish business decisions by not working with home owners, they are adding to the crisis this country is in. Many people could afford a modified version of their loan or could pick up where they defaulted with some assistance, so it seems to me to be either a case of corporate greed or foolish policy to not work with homeowners. There is a class action lawsuit for shareholders, which seems to indicate how poorly they handle their business in general.

by mia anderson From Louisville, KY on June 18, 2008

by Anonymous From South Beloit, IL on June 16, 2008

Predatory lenders at their finest. I will say that there are a handful of representatives, who were willing to listen, but they were not able to help. To them, I thank you...as for the rest of the so called specialists, I hope that one day the morality issue in regards to the malicious nature of this industry keeps you awake at night. The problem is not sub-prime loans...it's the lenders who label their clients as such. I worked in a similar industry, and quit because I could'nt be a Team Player. I could'nt take just knowing that one of our customers was being screwed. I realized, even though I had no direct involvement in how these contracts were configured, I was involved, because I knew what was going on, so I quit. I'm broke, but I sleep at night. We all just want an equal, level playing field . Bad things happen to good people all the time, we should'nt be penalized for that.

by Anonymous From Winter Springs, FL on June 16, 2008

I tried about 8 months ago to re-fi because our 1st loan was an ajustable rate and went up about 300 dollers more and they told me they could not help.

by Anonymous From Circle Pines, MN on June 16, 2008

by Armando Sandoval From West Covina, CA on June 13, 2008

want to modify my loan and if possible get a forbidence on the amount outstanding and I realize a chapter 13 could possibly get rid of my 2nd all together. My main goal is to save my home!

by Anonymous From Louisville, KY on June 13, 2008

by Jennifer Hurdle From Saline, MI on June 11, 2008

I called to ask them about short sale or foreclosure options. They emailed and mailed me forms to fill out, then before I had a chance to return the forms sent me notice of default and intent to foreclose. I cannot get anyone there to tell me how to proceed. We have a realtor lined up to sell the home, but cannot get any cooperation from FF.

by Anonymous From Queen Creek, AZ on June 11, 2008

by Anonymous From Riverdale, GA on June 11, 2008

I believe they were part of the predatory lending organizations.

by Anonymous From Green Valley, IL on June 11, 2008

They are not willing to work with us on our situation. They are rude over the phone also.

by Anonymous From Sun City, CA on June 10, 2008

They did a foreclosure sale without letting us know. We found out by someone comming to our door offering us money to vacate in 2 weeks time.

by Anonymous From Flat Rock, MI on June 10, 2008

by Anonymous From Orlando, FL on June 09, 2008

by Anonymous From Saint Cloud, MN on June 09, 2008

by Ginger Bennetts From Murrieta, CA on June 05, 2008

by Mario From Wixom, MI on June 05, 2008

Not only did they FORGET to advise me I was eligible for loan modification, dealing with their Home Loan Services Dept during the Redemption Period has been laughable. I wish I was recording the calls because the LIE about the law. They told me the Sheriff would be here the day the Redemption Period ends to THROW me out. This is the worst company ever, had I known I would have save a few more months and just gone to a normal bank.

by Mehgan Limb From Evanston, WY on June 04, 2008

by Anonymous From Denton, TX on June 03, 2008

by Austin Grissom From North Richland Hills, TX on June 02, 2008

by Anonymous From Carrollton, GA on June 02, 2008

by Anonymous From South Lyon, MI on May 30, 2008

FF resolution said they would work with us and never did, not only that but they strung us on for a almost a year before letting us know we were truned down which made us occour serious late fees

by michelle stout From Avon Lake, OH on May 29, 2008

by michelle From Avon Lake, OH on May 29, 2008

i have had the same horrible experience with ff i am currently trying to get my house back reading all these entries makes me want to cry i thought i was alone i feel for you all and hope things work out for all of us

by SayWhat From North Augusta, SC on May 29, 2008

I sent FF two payments in the same envelope, the payments were on time and combined they equalled the monthly amount due on the mortgage. SOMEHOW, FF lost one of those payments. I was livid when I received my mortgage update and called immediately to ask what had taken place and why the smaller of the two payments was credited, yet not the larger of the two. They promised to look into this. I have lost any fiath I may have had in FF and feel the error may have been done intentionally. This error occured after I painted the house both inside and outside, completed the landscaping project and added other improvements. I told FF I have never been late and I hope they resolve this quickly. I feel insecure about this loan's future though I have done everything to honor the terms. If they do not find the payment, I will find another place for my family to live as I refuse to pay for FF's error. Yes, I have proof that I paid on time, FF also has proof that I've paid on time every time since taking on this responsibility. Although I visited a soup kitchen twice since taking on this loan, I knew in my heart that paying this loan would keep my family house and safe and when I stood there in line, the homeownership pride almost eradicated the shame of poverty. Now, I am unsure how to go forward. I must say the people I encountered while talking to FF were professional and kind enough, it's the corporate structure that needs reworking - from the top down. Also, as of June 1, Merrill Lynch has sold FF, who knows what the future holds? I guess we all have to wait and see. At the moment, I am starting to organize my personal possessions in anticipation of a move, especially after reading the comments I reasd here on this site tonight. I doubt my payment will ever be found. I will not stand for this incompetence. It's a lousy way to conduct business.

by Peggy Vysniauskas From Hazel Park, MI on May 28, 2008

When I lost my job I got no help from them and they would just say when you get a job we will help so I did and the payrate was half of what I was making so they could not help me. I will be homeless soon and its the most horrible feeling to deal with.

by Anonymous From High Point, NC on May 28, 2008

by Roberta Roessel From Tampa, FL on May 28, 2008

I have been going through this hassel since December. I have called to get assistance and I have been told I am calling too much - my house was in foreclosure due the economy and our painting business losing money. I have had terrible treatment from the persons who answer the phone, no one can find my records, I have sent requested documents several times and I have had to send them again.

by anna From Mooresville, NC on May 28, 2008

Our treatment from First Franklin is horrible. We are suing, going to make it class action, if you want to join us and fight back, email me & I'll send details firstfranklinclassaction@gmail.com

by Anonymous From Chicago Heights, IL on May 26, 2008

by Anonymous From Saint Paul, MN on May 26, 2008

by Anonymous From Amarillo, TX on May 25, 2008

by Anonymous From Lufkin, TX on May 25, 2008

I feel that they took advantage of us when we bought the house and they did not in good faith treat us right about the interest rate. I also feel that they did not try to help lower our payments when my son-n-law was transferred to another town. I think they wanted the house because we had so much equity in it and they could resell and make a big profit. They are very cold when you talk with them. no mercy

by Myra Lynn From Gibsonville, NC on May 24, 2008

by Anonymous From Salt Lake City, UT on May 23, 2008

First Franklin is probably one of worst lending institutions I have every had to deal with. They call 2-3 times a day. When you pick up the phone, no one responds. AND THEY ARE THE ONE'S CALLING!!! My advice, RUN, DON'T WALK away before you sign ANY contract with First Franklin

by Anonymous From Riverton, UT on May 21, 2008

by Kat From Philadelphia, PA on May 21, 2008

First let me say to the asshole who states that people are whining...People are NOT whining...They are trying very hard to deal with this awful situation. Are you NOT reading the posts? Most folks are able to pay the initial "teaser" rate, but when it resets that is Usually the problem...Did you not read, that people were misinformed up to and after the closing!! people don't wish to be coddled, they would like to work out arrangements to make payments and keep their loans...and First Franklin/Home Loan are giving people the run around...your not even worth my energy.. anyway...to everyone else, i too had a loan with First Franklin, and it was to adjust in June 2008. I also had the pre-payment penalty..I thank God I was able to refinance this month to a FHA Secure loan..FHA requires a lot of paperwork, however they do not operate under deceptive guidelines such as First Franklin..Please, please consider FHA Secure to refinance your home..If anyone would like to talk to me privately, please let me know...through my search i have found truly wonderful loan officers who may be able to help you!!!

by Anonymous From Chanute, KS on May 20, 2008

by Stephanie Hardin From Neelyville, MO on May 17, 2008

They have always been nice and tryed to help with the repayment plan but the payments are what we are going to have a problem with.

by angie From Concord, CA on May 17, 2008

My experience with FF has been similar to all of you....I found out where we can complain. I urge everyone to contact The Office of the Comptroller of Currency, Federal Reserve Board, and State Banking office. See this website: http://www.afscanhelp.com. Americans for Fairness in Lending. PLEASE FILE COMPLAINTS AND LET YOUR VOICES BE HEARD.

by carolen smith From Highland, NY on May 14, 2008

by Kerrie McHardy From Douglasville, GA on May 14, 2008

by Sonia Omar From Chicago, IL on May 14, 2008

a breech purchase at 4411 w fulton st chicago,il. 60624, still reports as mine a year later.

by Anonymous From Washington, PA on May 13, 2008

Rates?

by Bernita Alston From Trinity, NC on May 13, 2008

We have been working on a repayment plan since march 17, 2008 when they sent my payment back, in my repayment plan it stated that if I could not make the payment on the selected date to call them. I did that and they returned my payment when it was made. i just want to be able to keep my home for me and my family, I can afford to do this i just can't pay all of the money due until the 15th of the month and they are not willing to wait to that date the foreclosure has to continue, they have released my money back to them from Western Union so half some of the money is there I can't send the remainder until the 15th. Brian Latell has been wonderful in trying to assist me, i can't give them the entire balance until i get paid.

by Rukayah McQueen From Durham, NC on May 13, 2008

They don't offer flexible options. I have been talking to the mortage company and trying to sell the house and none of the departments are updating their files. I get calls from other departments that are not aware of the previous conversations. Also, the house was flooded due to a bad storm that affected the entire city. They were not helpful at all.

by Dumbfounded From Baton Rouge, LA on May 12, 2008

I bought my home 2 weeks before hurricane Katrina. I have made my payments on time and in full every month since then until February. I had a purchase agreement to close February 28th 2008. The payoff i received when i put the house on the market was what the PA was negotiated from. The payoff provided to the title company was 12k more the days bfore closing AND 22k more than I borrowed. The closing fell through and the buyers walked. Since then they have started foreclosure proceedings. I have sent in 3 supplement PA's and tried to work a short sale. ALL 3 have been denied due to the lowest they will take for the house in a SHORT SALE is 6k under the appraised value of the house even though the amount I borrowed originally was 30k less than the appraised value. Seems to me they are trying to get in the real estate business which is probably why they cant manage their mortgage business. They have consistently been rude and unable to respond to the PA's in time for the buyers to stay in the deal. I have owned 5 homes in my time and never had any issues with making my payments. I put the house on the market and have done the right thing by doing so, but when i moved to accomodate the 1st closing i rented an apt for 7 months. I could not afford the house payment and rent. My real estate agent and the title company have both said they have never, in 30 yrs combined experience worked with such an incompentant company.

by Anonymous From Leominster, MA on May 12, 2008

We did not know what we were getting into with refinancing on adjustable rates. What a nightmare!

by KINDRIL MITCHELL From Douglasville, GA on May 12, 2008

First Franklin Loan Services is extremely hard to work with. They do not offer many flexible options for homeowners trying to keep their home. They are not benefiting from foreclosing on homes so why not work with homeowners to help them. I was a first time home buyer. If I knew what I know today, this would have been the LAST company I would have chosen to provide me with a loan for the most valuable asset in my life.

by Amanda Martin From Osseo, MN on May 10, 2008

by Judy Lampree From Cleveland, OH on May 10, 2008

This company is basically a hot turd that was sold off once last year by the struggling National City Bank of Ohio and is "eagerly" being shopped around now by Merrill Lynch which can't dump it quickly enough. FF is such a horrible investment it resulted in the CEO of ML being fired last year. If you call ML directly to try to avoid FF's bullsh*t customer service you are dumped into ML's complaint department, never to be contacted again. I sympathize with all of you who have been trapped into this crap orphan of a financial institution (term used loosely), All I can tell you is I see it getting worst before it gets better. Nice to know Bear Sterns can get a couple billion to bail it out of it's bad financial choices but when common consumers find themselves one-missed-payment away from being homeless because of the unscrupulous practices of the mortgage industry they are just called "winers" and are told to suck it up. America, the greatest economy in the world ladies and gentlemen....yeah right.

by jane dupont From Southampton, PA on May 09, 2008

by Kelly Havard From Citronelle, AL on May 09, 2008

by Suomynona From San Francisco, CA on May 09, 2008

First Franklin's short sale process is among the most unprofessional bank-related businesses I have ever encountered. I don't know who deserves more pity - the people who have to work there or the people whose loans are "serviced," and I use that term loosely, by FF. .... I'm representing buyers on a property with a FF loan. As you can guess, it's a short sale. Our offer will pay off FF's loan in full. An experienced business person would shout, "Thank you! Let's get this deal done before your buyers change their mind." ..... But FF's folks and process keep delaying the deal. They lose documents, repeatedly. They keep reorganizing their operation. Their software and systems seem designed to be nonfunctional. Their phone system manages to rout calls in an endless loop. The staffers have been polite, but powerless to influence the outcome. .... If I were an investor in FF and National City I would short their stock, not because their loan portfolio is weak, but because THESE IDIOTS CAN'T MAKE A DEAL THAT MAKES FINANCIAL SENSE FOR THEIR INVESTORS. The only reason I can I can believe they would delay is because they have some kind of deal with congress. I spoke with my congressman, a former banker, about their intractability, and he ..... I'm not new to the back office procedures in banking, having developed several, and I have a decent command of finance. But a competent team of 3-5 could build software in 30 days that is better than they have now, and in 90 days the team could have it fully stressed tested for hundreds of thousands of records.

by carlos pinheiro From Lowell, MA on May 08, 2008

by Anonymous From Denver, CO on May 07, 2008

by TS From Wendell, NC on May 06, 2008

I'm not facing foreclosure but here's an example of the mathematical abilities of FF staff: I missed my payments Due March 1 and April 1. I called thinking I was only past due the April 1 payment. They said no, if I didn't make a payment my loan would be in foreclosure for not making a payment by May 2nd. I was making a payment anyway. So, my point is FF's calendar is WAAAAY off from the one the rest of us use. Let's count together kids: March 1 to April 1 = 30 days, April 1 to May 1 = 30 days. If i'm adding t like the rest of the world that's 60 days, not 90. I called the rep a dumbass and questioned her education level. She replied in a typical, condescending, black collection agents tone (not to be racist but you know the tone) "Your payment gonna be 90 days late less you pay". No lie, verbatim, I have it recorded. I'm thinking about posting it on-line. If nothing more just to show how a company that can rob through sub-prime lending can get as mathematically creative as they want.

by Anonymous From Titusville, FL on May 06, 2008

this company may participate in predatory lending practices.

by Jennifer Foote From Ogden, UT on May 04, 2008

The arm is the cause of the problem. It was explained to me. I asked if there was a way to work out my payments and as told I could do a one time split and total due. First time homebuyer. not sure of my rights. When I went to make a total payment to make it current. They told me that I was in foreclosure 2 days prior. and I had to talk to their attorney. It took them 2 month to get me a quote. Which was too high for me to pay for me to make the foreclosure go away. Been waiting on one person or another to help with the situation. now I am down to the last days to save my home.

by Roy Vasquez From Coalinga, CA on April 30, 2008

by kasey mcallister From La Grange, KY on April 30, 2008

by janice brown From Columbia, SC on April 29, 2008

by TANYA HARRIS From Schenectady, NY on April 28, 2008

I contacted loss mitigation for help under their Hardship Assistance program before my payments fell behind and I was blown off and told that there was no help for me at that time because my payments were NOT behind. Had I known that my payments had to be behind before requesting help to avoid foreclosure from my very mortgage company, I'd never have wasted my time filling out all the forms they require to request assistance under the program. Now that my payments are behind, I've requested assistance again and I haven't heard from Loss Mitigation once.... but I have heard from Collections (of course!!).

by Stacey Rothenberger From Slayton, MN on April 28, 2008

They were very good to us with the payments we were making but unfortunately because we fell behind they have started foreclosure proceedings

by VANESSA ASHI From Ellenwood, GA on April 27, 2008

WE TWO MONTHS BEHIND AND WE APPLY TO MODIFY THE LOAN AND WE KEEP CALLING THEM TO KNOW WHAT IS GOING ON BUT THEY KEEP GIVING US RUNING AROUND THEN LATELY THEY TELLING US THEY LOST THE FILL.IN THIS MORDERN AGE EVERYTHING SUPPOSE TO BE IN THE COMPUTER.AND NOW WE ARE 4 MONTHS THEY WILL NOT EVEN ACCEPT 2 PAYMENT OR ANY PAYMENT PLAN THEY WHANT THE WHOLE 4 PAYMENT AND THE ATTORNEY FEES.WE ARE FIST TIME BUYER,SO IF ANYBODY HAVE ANY KIND OF INFORMATION THAT CAN HELP.PLEASE EMAIL ME AT IVILLASUN@YAHOO.COM

by kim From Mobile, AL on April 26, 2008

i have had a mortgage with f/f for three years and it have been the worst ever i also entered into a repayment plan and was told not to make any payments until i hear from the rep. i waited and called almost daily and was told every thing was o.k that they would work with me because i have a disable son who meds,and doctor bill were high for me at the time i had not missed a payment until he became sick.at that point i had only missed one payment finally i did get a rep. on the phone she told me that my first payment would be a payment and a third i agreed ,by this time i was two payments behind i stayed on this repayment plan for the next year i call and asked when am i going to be caught up no one would ever call me back or give me an answer, then the a.r.m kicks in i had a payment of origanaly 414.00 a month to 1100.00 a month due to the lates i could not get refi. anywhere i am in the process of filing a lawsuit because this was not right nor legal.

by Anonymous From Chicago, IL on April 25, 2008

I want to start out by saying I'm not attacking ALL lenders. There are some reputable lenders out there. However, I do not have the words to describe the business practices of First Franklin. There is a pattern of their predatory lending and violations as well including TILA and RESPA. The problem is they seem to get away with this behavior. I almost let them get away with these criminal acts myself. But I thought enough is enough. There are too many people out here that is experiencing the same thing over and over with the same predatory lending institutes and if no one stands up they will walk away free and with no regrets. I decided to stand up for myself and mother. The took advantgage of both us and this is not a coincidence both of us have seperate homes with this same lender. We have filed a federal lawsuit against First Franklin and all of their co-conspirators. It is time to take a stand. If you can't stand you will fall. Don't fall victim to this company. If you need help or have questions please email me at melvinsumlin@yahoo.com

by Anonymous From Central Point, OR on April 23, 2008

I feel so bad for these people and there hopes of being a homeowner. It is all the greed of the lenders, realestate people and our goverment for not helping but letting this criminal acts happen, shame on our greedy government. sad in oregon

by Matthew & Rose Traudt From Sprakers, NY on April 22, 2008

if they would try and help us they would be perfect

by Amber From Saint Petersburg, FL on April 21, 2008

I have never had a problem paying my mortgage. But they harass you constantly to make your payment. They keep calling from the 1st til the end of the grace period and never stop. Sometimes every 2 hours. One time I answered the phone and told them to quit calling til I am actually LATE! I am self employed and the incessant calling while I am working will cause me to not be able to pay. Because they are STRESSING ME OUT! This is actually my very first mortgage so I did ask a friend if other mortgage companies do this and she said NO never. Who the heck calls you to make your mortgage payment 3 times a day when you are well within the grace period? They are crazy! I hope I can refinance next year because I cannot stand the all day phone calls.

by Anonymous From Farmington, MN on April 21, 2008

i hate first franklin they have been of no help to me at all, my husband was laid off for 6 months and as soon as he got laid off we put our house up for sale for a short sale we lowered our price many times due to the market we finally got an offer and they took forever and now the person who made the offer withdrew the offer cause they were dragging there feet we called them everyday telling them our conerns of losing the offer and they didnt seem to care what so ever worse service ever now we are foreced to foreclose cause we cannot afford the payment cause it went up 400 dollars worst company ever

by sara From Orlando, FL on April 20, 2008

by Anonymous From Massillon, OH on April 16, 2008

I have submitted paperwork for help but never recieved a response.

by Anonymous From Bloomfield, NM on April 15, 2008

by ananymous From San Mateo, CA on April 12, 2008

I hear what everybody is saying and am going through the same thing in CA. They put me in a repayment plan for $4400 per month and they told me to call on Friday until 10:00 p.m. EST to pay on April 11, 2008 and they were closed. Now I broke my repayment plan and more than likely will be in the same boat as you people.

by Anonymous From Hartford, KY on April 12, 2008

we too submitted a bunch of paperwork so that they could (help) us with our payment. We were never contacted about the help. Now they are going to forclose

by Anonymous From Troy, MO on April 11, 2008

by Francisco Zangerolame From Miami, FL on April 09, 2008

Agreed with all comments below, dealing with the collections department since last year, was able to stop the foreclosure with a payment plan that is totally unfair

by JAKE From Cloverdale, IN on April 08, 2008

FIRST FRANKLIN IS THE WOREST COMPANY ON THE MARKET

by Anonymous From Yonkers, NY on April 05, 2008

by Anonymous From Gary, IN on April 05, 2008

I submitted a bunch of information to ASK THEM FOR HELP, they dragged their feet for 3 or 4 months because they were "busy with so much paperwork", and when they finally DID reveiw my work, now I'm being sent to foreclosure court. That's the help they give me!

by Anonymous From Saint Simons Island, GA on April 04, 2008

overall not a bad company, thy did what they could do but at this point is simply doesn't make sense for me to hold on to my home

by Anonymous From Elkhart, IN on April 02, 2008

They are very rude and refuse to work with us since we have had numerous medical bills and I have lost work time because of health issues.

by Anonymous From Brooksville, FL on April 01, 2008

Submited all the information they asked for, only to find out later with a man knocking on my door serving me foreclosure papers. They said they could help and never called me back.

by David Lopez From Fort Myers, FL on April 01, 2008

I tried to set up a short sale months before I fell behind. They were no help.

by brenda shipman From Snellville, GA on March 31, 2008

by kristy From Peru, IN on March 31, 2008

anyone ever here of a fifty year loan? F/F stuck us in one and we didnt even know it!! Also something is just not right with our appraisol. Looks like we got hit up for 14,000 to much . Im having this invetigated, and contacting the news and the attourney general!! Watch out F/F

by Anonymous From Immokalee, FL on March 30, 2008

by Anonymous From Pittsburgh, PA on March 27, 2008

by John Maine From La Plata, MD on March 26, 2008

by joshua fleenor From Rio Linda, CA on March 24, 2008

I have tried many times to work something out with my lender. They do not seem to want to work with me at all.

by Anonymous From Burlington, WI on March 21, 2008

Worst unprofessional company out there. Not there to help their clients.

by Dave F From Ironton, MN on March 20, 2008

To respond to those who would have us believe they have NEVER been behind or had a problem with First Franklin....good luck when you’re A.R.M. adjusts! Yes we do have an obligation to make our payments on time as per our loan paperwork, however as a lender, First Franklin has a responsibility to provide appropriate, timely, and consistent customer service which they have not! I was placed in a position of being out of work for 6 months and have gotten behind on our payments - most people do not save (even the most diligent) to support themselves for this long of a period. In October, 2007 I started the process of working on a payment plan, I was assured by the rep for First Franklin that they would work with me and a plan could be put into place quickly. Their first plan was not presented to me until Dec 2007 which required me to pay nearly $4500 as my first payment, now our mortgage payment with taxes and insurance is only $1160 per month! When I contacted them I was told the person who I was working with no longer worked in that department and I would have to talk to someone else. Again, I was required to send my personal financial information to their office via fax and this time it took until the middle of January, 2008 for them to get back to me, this time with a payment requirement of $3400 for the first payment then $1700 per month after that. Now this was after they returned a payment made through Western Union because "it wasn't the total amount due" With that plan we attempted to make the payment through Western Union and in Minnesota you can only make a max of $1500 per day of money transfer via phone or travel over 100 miles to the nearest station. When I attempted to call the person who we made the agreement with I was again told that person does not work in the department any more (this after attempting for 2 weeks) and I was transferred to yet another representative to "assist" me. In February 2008, I again sent our personal information via fax to the new rep on 2 separate occasions only to have him state he did not receive it! Now 2 weeks ago we were visited by the Sherriff’s department with foreclosure sale notice - nothing from the attorney or First Franklin, I contacted the attorney after calling the Sherriff’s office to find out who sent the paperwork! To date I still do not have anything in writing from either First Franklin or their attorney with regards to how much we owe or how far we are actually behind! I find it very difficult to believe that a company that is probably on the brink of bankruptcy themselves could treat people who want to keep their homes and pay what is rightfully owed - and nothing more could be unprofessional! I would say if you have to get a sub prime loan, be very careful as to the language on your paperwork and stay away from any company that has this many complaints. First Franklin will not be a choice any more as they no longer do loans as of March 5, 2008.

by Anonymous From York, PA on March 19, 2008

By f ar the worst company I have ever worked with. we need to join together and get a lawsuit against this company

by Anonymous From Orlando, FL on March 18, 2008

by Anonymous From Cordova, TN on March 12, 2008

by Julie From Buhl, ID on March 10, 2008

I've had FF for about 18 months and so far they have been pretty good to me. There have been a few questionable things but I was ultimately able to reach someone at the company who could provide explanation. I used to work for a mortgage company and I understand how often you get yelled at (usually for things you have nothing to do with but just because you are the lucky one answering the phone)and it gets old really fast. I have spoken to a few people who were very rude but overall I have no complaints. I signed the papers, it's my job to make the payment on time, I knew it was an adjustable interest, I knew I couldn't refinance for 2 years. If I didn't like it, I shouldn't have signed the papers. I understand everyone's situation is different and things happen in life, and I guess I will count myself lucky that none of those things have happened to me. I wish you all luck with your precarious situations and hope things get better for you in the future.

by Rita From Blairsville, PA on March 09, 2008

TO RACHEL IN COLONY TX. Sounds like you are saying FF gave you untreated rheumatoid arthritis, fibromyalgia, narcolepsy. Your complaint of disability is very out of line with Fibromyalgia. I've had Fibro for over 40 yrs & you don't die from it unless you do commit suicide. FF didn't give you the inability to pay what you promised to pay. Stop using illness as a crutch. Your whining on this site is pathetic.

by Rita From Blairsville, PA on March 09, 2008

FF holds the mortgage on my 100yo home. yes I obtained the loan when my credit was less than stellar & I had just come out of a bruital divorce. I pay P/I and that's all. There were no fast moves or crocked deals. In fact FF made the VA admin do work on the house before they would approve the loan & the VA is "not in the real estate business" or home repair business. I negotiated other repairs that I was setup to do immediately at closing. I too am disabiled but I didn't try to buy the sun, moon & stars. Yes its 100yo but my P/I is $400/mo for 15yrs. I say that those who are crying & complaining bit off more than they could chew. You have to know about building when you buy. It would take 1M or more to build my house from scratch today..I have real 2x4s, real 2x8s out of walnut not pine or press wood. I have real plaster, not dry wall, I have real stained glass windows, 1ft thick stone basement walls. FF gave me the break I needed.

by Some Collector From Washington, PA on March 08, 2008

The main problem is the people you all first talked to are inexperience, new people that are poorly trained, unmotivated, and demoralized daily. Yes there are a few people that work there that generally do care about your situation, but most of the people dont, they just want to hit their incentive which consists of how much money can we get the borrower to pay today. Management could care less what your situation, they only want money, and they incentify employees to do just that. Merrill Lynch has closed FF and NP doors. HLS will be sold off later in the year, maybe the new owners will care about you, the customer. Until then, if you keep getting inconsistent answers, or are frustrated on a situation, remember, escalate the call to more experienced people.

by Anonymous From Indianapolis, IN on March 07, 2008

by Kyle Strohl From Ashley, OH on March 07, 2008

by Brian Hilbrands From Minneapolis, MN on March 07, 2008

Depends on who you talk to in the company I guess some are very helpful some seem to not be able to handle all the work.

by sovannora thon From Lowell, MA on March 06, 2008

does not helping the struggling borrower at all.

by LISA HOLMES From Byron, MI on March 06, 2008

THEY HAVE TRIED TO HELP AND HAVE BEEN VERY NICE TO DEAL WITH.

by best advice giver From Glenshaw, PA on March 05, 2008

If you (disgruntled mortgagee) would just make your payments by the DUE DATE (first of each month), then there would be no issues. If you are sick, disabled, or injured...ask yourself an honest question...Did FF do this to me? If the answer is 'Yes' then congrats! you are winning a huge lawsuit...If 'No' then shut your yap dummy. We are a company and not a charity. We make loans to make money...THATS IT!!

by heather shenkel From Sherburne, NY on March 04, 2008

I called the company 5 times in less than a week plus other calls and they never returned my phone calls. I ordered a pay off amount because I had an interested buyer but I never received the pay off amount. The day before the property was to go into default I tried making a payment and they refused it even though it would have possibly kept the property from being more than 90 days past due. I never received the letter they said was sent informing me that I had until 3/4 to catch up. Today I was supposed to receive a notice and a packet to fill out concerning the property going into foreclosure but I received nothing. I have two small children and I will never be able to buy a home again if this company puts a foreclosure on my credit. Now I can see from the other reviews that I am not alone.

by Rachel Russell From The Colony, TX on March 03, 2008

They Lie, and are not very willing to work with you. They say they will do something, and then BAM you are on the Foreclosure list!!! We are losing our home, and it was my dream. I am so sad and scared. I am severely disabled and unable to work.

by Rachel Russell From The Colony, TX on March 03, 2008

So Sad, Our home is going to Auction tomorrow, march 4th. We have been lied to several times by FF. I am severely disabled and they want me to be homeless. They said they would work with us and hold off foreclosure, but they lied. All lies. Often times I consider suicide. I am in so much physical pain: severe Narcolepsy, Fibromyalgia, and untreated RA.

by Tracie Walker From Salem, OR on February 29, 2008

by Anonymous From Murfreesboro, TN on February 28, 2008

by Anonymous From Dekalb, IL on February 27, 2008

They say that they will do a short sale....what are the chances of that actually happening? How come they can get away with giving loans to consumers they know can't afford it, yet when we try to say we can't afford it and want a mod they acted surprised and turn you down?

by Anonymous From Green Bay, WI on February 27, 2008

I am on board if anyone will take on a class action against this company. If I explained my situation it would take pages and pages. I too have been told multiple times upon calling that they just didn't have the time to explain to me how to fix my mortgage because they were too busy. Isn't that there job? As I am sure the rest of you out there know, the emotional trauma this causes in your life. Something has got to be done - this is happening all over the company. I have tried everything in my power to be a good person and make good on this mortgage and every month they wait, I have more fees and costs making it impossible. This has gone on for over a year, in my mind -how can I be accountable for thousands of fees and costs when I have told them every month I want to make my mortgage payments and they will not respond. I just want to make this right.

by Anonymous From Harvey, IL on February 26, 2008

Its a shame to see that most of the positive comments come from ff employees and relatives. true ff employees are working to do the best they can but if the company has ambiguous rules and regulations then they should inform each person that calls. Its not that we don't want to pay our mortgage but we can't help it that the economy is screwed up and jobs are cutting hours and positions each day. so for all of the inconsiderate people your day will come where you will have a stressful dilemma such as ours. All of our situations were not controllable. so yes we did sign an agreement but at the same time stuff happens Tony Brank, Bill, and In the business

by Melita Shuler From Bloomfield, KY on February 26, 2008

We have been trying to work out a repayment plan and a mod,however they tend to lose our paper work,I e-mailed copies of everything and have it saved into a file on my desk top.I have been calling,e-mailing them since 09/07 and now here it is 02/08 and nothing.I have tried making payments,they will not accept them unless I send them $5700.00 first.How honestly has that ability in the world of common working people?CHECK THEM OUT FIRST BEFORE YOU SIGN!!

by Anonymous From Chicago, IL on February 25, 2008

they want to set up repayment plan to get loan current before i would qualify for loan mod thats insane what would be purpose of loan mod if i can catch morg up with out it. They just want to get as much money as they can not to help the customer.