First Franklin Loan Services

by Anonymous From West Hills, CA on July 01, 2009

Started loan mod 10 months ago, have never been called by first franklin for anything so i call every 10 days to see if they need anything, always get a different person and they always say they need updated bank statements, after i sent them i wait the 10 days call again need updated bank statements, send them again...you know where i'm going with this. Anyway called today, someone new now they say i have to send a whole new complete mod package to there Hope Now team. Who is that ? I guess they will keep doing this until the sell my house.

by Anonymous From Crossville, TN on June 29, 2009

When I call I never can talk to the same person twice and no one seems to have the same information. I have tried working with them before and all they did was make my payment larger.

by Deborah Hill From Demotte, IN on June 29, 2009

they were never willing to work with me they were rude and said to sell my house,its my first home a single mother, all i wanted was there help with adjusting my loan

by Kimberly Beverly From Thomaston, GA on June 24, 2009

by Anonymous From Minneapolis, MN on June 22, 2009

VERY BAD COMPANY ....PUT IN ALL THE FORMS FOR THE MODIFICATION DID NOT RECEIVE ONE CALL BACK Every time I CALLED BACK THEY HAD MISPLACED THE FORMS THAT WERE FAXED IN THE NEGOTIATOR CLAIMED SHE HAD THINGS WORKED OUT BUT SHE NEVER CALLED BACK AT ALL AND OUR HOME WENT INTO FORECLOSURE

by Anonymous From Lima, OH on June 19, 2009

they are not in the business of trying to fix the problem they just want to foreclose they offer no other option

by Anonymous From Los Angeles, CA on June 19, 2009

All the Banks just need to come clean and say what they are really doing and that is cashing out. We all know that every CORRECTIONAL FACILITY are investment companies. Every inmates number is trading on the open market as SECURITY BACKED MORTGAGES and given a CUSIP number through the ABA the ABA is the only one that can assign a CUSIP number. Start researching people for yourselves because their not going to tell you what they are actually doing.

by Ron From Pompano Beach, FL on June 16, 2009

I filed a HUD discrimination complaint against First Franklin and they are very interested in getting other complaints. Inflated appraisals (which increase their take) accompanied by a factor of a protected demographic (race, religion, disability, etc.) qualifies you to file a HUD complaint. I hope this will help me delay and fight foreclosure until I am offered an acceptable modification.

by Anonymous From Plymouth, NC on June 14, 2009

After communicating with my Congressman, Walter B. Jones, Jr. my Lender finally did contact me and sent modification forms to be submitted. I/we (Sharon Lewis and Mary Hooker) submitted them on 4/2/09 and on 4/22/09 received an update informing us that our request for a modification had been submited to a NEGOTIATOR. Was susposed to call me and or my CDC counsellor on Friday, 6/11 or 12/2009 to let us know what the status was due to my Foreclosure date of 6/18/09. We have not heard as of today. Please HELP ME/US to SAVE our home. Thanks in advance. Sharon Lewis/Mary Hooker

by jim From Alpharetta, GA on June 10, 2009

FF is the

by Krissy Peavy From Gadsden, AL on June 09, 2009

by Fireman From Capitol Heights, MD on June 09, 2009

First Franklin was very unprofessional in dealing with mitigation issues that caused many to lose their homes in foreclosure I too have a story which ended like many of you caught up in the Black hole of FF, but we all shall prevail keep your heads up and continue to pursue your dreams of home ownership.

by Anonymous From Salem, OR on June 05, 2009

by KATHILEEN From Inverness, FL on May 30, 2009

i PURCHASED MY HOME IN 06 AND IN 07 I ATTEMPTED TO REFI AND I WENT THROUGH A Separation WHICH I WAS APPROVED. WHEN I HAD MY HOUSE RE-APPRAISED SHE FOUND THAT THE ORIGINAL Appraiser ADDED 600 SQ FT TO MY HOME, WELL OF COURSE I Didn't GET THE LOAN. SINCE THEN I HAVE BEEN TRYING TO GET A MODIFICATION WITH A PRINCIPAL REDUCTION. FF WONT BUDGE. THEY ONLY WANT TO PUT A Band-Aid ON THE PROBLEM. MOST OF THE PEOPLE I HAVE TALKED TO ARE RUDE AND WILL NOT LISTED TO THE PROBLEM. I HAVE NOW HIRED AN attorney AND HOPE FOR RESOLUTION.

by Sam McAbee From Virginia Beach, VA on May 21, 2009

by Vince Butero From Gustine, CA on May 18, 2009

Very BAD!!!!!!!

by Alisha Rohland From Fox Lake, IL on May 11, 2009

They have no will to work with anyone and does not call us back to try and fix this. We also did not want an adjustable rate and wanted it fixed. They would not do that for us. I have heard of 100 other cases that is going through the same thing with this mortgage company.

by Joe From Manchester, NH on May 11, 2009

Does anyone know what the terms and rate are after the modification is complete?

by sherry From Sterling Heights, MI on May 08, 2009

Just wanted to put in my opinion of this horrible company. It has been a nightmare trying to work with this group! Their answer to us after waiting for 5 months, go out and get 3 jobs! We live in Michigan and have had the highest unemployment rates for 7 years! You're lucky to even have a job let alone 3??! What great people.

by Anonymous From Kent, WA on May 08, 2009

by Phyllis Harris From Marlboro, NY on May 07, 2009

by Anonymous From Pittsburgh, PA on May 06, 2009

More than likely you were past due and they rolled the past due amount into the loan to bring you current. Don't act like you didn't know. Once again, you had the opportunity to read the docs and either sign or decline but obviously you didn't read the docs again.

by Anonymous From Spring Lake, NC on May 05, 2009

by Anonymous From New Brunswick, NJ on May 05, 2009

I am appalled by the way the company (it's obvious) is responding to clents. I recently modified and was told that the mod has caused my loan to be more than my house is worth. Go Figure.

by cory duncan From Deltona, FL on May 02, 2009

by Anonymous From Parachute, CO on May 01, 2009

It took us about 6 months for our mod to come through. It was very hard for us to wait and when we called we had no direction from anyone. We have been frustrated but when all was said and done we were able to get the mod.

by Buckeye Bob From Pittsburgh, PA on April 29, 2009

Instead of calling everyday about your loan modification, go job hunting! EAT MY BUCKEYE!!!

by Anonymous From Pittsburgh, PA on April 29, 2009

Look, I'm not working. Let the work pile up!

by Anonymous From Pittsburgh, PA on April 29, 2009

by Anonymous From Fort Walton Beach, FL on April 29, 2009

ONE of the reasons this company is the WORST is because, they are too busy READING this blog and making comments as a 5 star rating on here, they cannot do the REAL work they are paid to do. Instead, they prefer to make rude and obnoxious comments...of course what other kind of people would work for crooks like this anyway. The Parent company Merrill Lynch that pays them, got TONS of TARP money before and after the MERGE with Bank of America..who actually OWNS them now. These large banks and servicers are the players in the BIGGEST PONZI scheme ever...Mortgage Backed Securities!!!! They say on here they are there to help, but in reality; they are loyal to the BANK and the INVESTORS only. They would rather FORECLOSE, haven't you heard, on the news, the servicers make MORE on FORECLOSURE and DEFAULT than working out any MODIFICATIONS with people that can afford it. These people are the equivalent to "Guido" that the LOAN shark sends out. They have NO MORALS or FEELINGS for their fellow AMERICANS. By the way has anyone noticed HOW OLD these so called "workouts" they posted on this website are? It is just a ploy to make one feel that they will work with you.

by bryan helwig From Cincinnati, OH on April 28, 2009

by Gloria Goode From Austin, TX on April 28, 2009

Predatory Lender - I believe they falsified information and submitted info that did not even have my signature when loan was originally worked.

by Anonymous From Redmond, WA on April 27, 2009

They are not willing to work with my husband or myself to assist in a different type of loan and helping us with lowering our payment.

by Anonymous From Pittsburgh, PA on April 27, 2009

Let me know when you are in Pittsburgh!

by Anonymous From Fortson, GA on April 26, 2009

FF is a joke of the highest rating. Reading the things that the people that woek there write proves it. I would love to see you run into these people you're treating this way and talk to them that wayface to face. My wife just got off the phone with FF and was told that no one knows who the president of the company is; no one knows what department works with the other. They also stated that they did not get any stimulus money! Bank of America did get stimulis money. My attorney is looking into whether they still own our papers, if they don't they can kiss off and try and foreclose on us, they need to hold the note to do that. If they do own the note, maybe I'll still let them foreclose.....let them see the condition of the home after I leave, they'll make a mint on that sale.

by Anonymous From Forney, TX on April 23, 2009

FF is the worse, I had some finacial trouble last summer and fell behind of my mortgage, FF would not work with me at all, one department didn't know what another department was doing, they never would get my faxes even though I had confirmation they went through. Was able to work out my two other home loans with other companies no problem. But FF decided to foreclose on the house. Worse company ever!

by Anonymous From Saint Louis, MO on April 23, 2009

I recently had a mod done and it took roughly 90 days. The staff there kept in contact with me and were very professional. Sorry you are having such an unpleasant experience but everytime I have dealt with FF they have been very helpful. Maybe it's the way you are talking to them. You know the golden rule: Treat others as you want to be treated.

by Anonymous From Pittsburgh, PA on April 23, 2009

I forgot, you are the EXPERT on how to do modifications!!!! Why don't you apply? We obviously need the help. I mean, every other servicer is taking 14 months to do a mod and we only take around 3 so I guess we are inadequate. Oh, I forgot. We are not compassionate to your situation. Dealing with people like you on a daily basis kind of makes you this way. We are not counselors, we are working for the investor. We don't have to be sympathetic to your situation. Also, if you know so much about mortgage servicing and mods and f/c, do you know that there is a foreclosure moritorium right now? There will be no f/c right now. Remember too, you are not the only customer we have. We get thousands of loan mod req each month and the process time gets longer and longer. Deal with it!!! Every mortgage company is dealing with this right now. Why don't you look at a FHA secure loan and refi away from us if we are doing such a horrible job.

by Anonymous From Pittsburgh, PA on April 23, 2009

You didn't answer the question of why did you sign the note if you couldn't afford it?

by Anonymous From Decatur, GA on April 22, 2009

This company is a fraud. Everyone would be better off filing a chapter 7 and including them. What is credit in 2009. When it would take you only 6 mnths after filing Bankruptcy to rebuild your credit and 1 year to purchase a new home. Screw First Franklin and their Parent Companies....

by Anonymous From Fort Walton Beach, FL on April 22, 2009

Ok, well let us see...some people did not CASH out Equity. We are not crying about a modification; we are "crying" about the total lack of COMPASSION you people have, when you put the entire process in motion. YOUR company is nothing but a GLORIFIED collection agency...who do not even KNOW how to handle PROPER real estate transactions. YOUR company (Merrill Lynch) SET this entire scheme into motion!!!!! Just to make MONEY and BILLION dollar BONUSES! OFF The backs of the HOMEOWNERS AND TAXPAYERS. Your "servicing" company is just a BOTTOM feeder. YOU all got a lot of TARP money...but you still proceed to FORECLOSE and string people along into believing they can get a modification. ONLY after 6 months of getting your PAPERWORK straight. I think grade school kids could do a better job at MODIFYING mortgages than you guys. When you can prove you can afford a modifcation; your company takes so long to do anything that your "legal" department, continues to FORECLOSE. It is a case of ONE dept not knowing what the OTHER department is doing. I am sure MANAGEMENT is so INADEQUATE they cannot even think of a way to correct this problem. Of course how could they, the blog is keeping them too busy!

by Anonymous From Pittsburgh, PA on April 22, 2009

If the appraisal and income was inflated, why did you sign the note? Don't forget your place in this mess as well! You are just as much to blame as the broker. If you can't afford it, don't sign it! That's moronic to blame the mortgage company when it's entirely up to you to take the loan in the first place. When you sit down at the closing you have a choice to walk away. They don't put a gun to your head!! If you signed for a loan that you could not afford, then you don't deserve help like the President said!

by Anonymous From Pittsburgh, PA on April 22, 2009

You didn't seem to mind when you cashed out your equity did you? But go ahead and blame others for your situation. The main requirement for a mod is to have sufficient income to make payments. So instead of crying about not being qualified for a mod, go get a 2nd and 3rd job and a 4th job if you need to to help you get qualified. And you can keep crying about the brokers because they laughed all the way to the bank! That has nothing to do with the servicing company or a loan mod.

by Anonymous From Santa Rosa Beach, FL on April 22, 2009

So, you prove the point that you LACKED underwriting standards when originating these LOANS. If your company truely did its work regarding modifications, you would actually check out the "financial worksheets" you require for a modification to be considered. Your company is nothing but a glorified COLLECTION AGENCY that KNOWS nothing about MORTGAGE underwriting or standards. Passed down to you by the ORIGINATOR of these loans that was more interested in MAKING a PROFIT than putting people in HOMES they could afford. I guess the MORTGAGE BROKERS and APPRAISERS are innocent in your eyes. INFLATING INCOMES AND APPRAISALS in order to MAKE MORE MONEY. NOT caring one bit that they had a FUDICIARY responsibility to make sure the HOMEOWNER could actually AFFORD the HOME they are in. You people should rot in hell for what you are helping to do to this COUNTRY!

by Anonymous From Pittsburgh, PA on April 21, 2009

They do not give those out because then you would know exactly what they are looking for and will submit a false mod packet. The consumer does not need to know internal policies. If you don't qualify, you don't qualify!!

by Anonymous From Charleston, SC on April 20, 2009

vote yes for the cram down bill HR 1106 that would stop ffc loan servier and pittsburgh pa from the CROOKED SCAM they are a part oF

by Anonymous From Charleston, SC on April 20, 2009

First franklin loan service told me that they do not give out the guideline for there loan modification now that should tell you something

by Anonymous From Hudson, NH on April 16, 2009

Congrats to you MN person! I hope to follow with good news of my own. I do know that HLS now has negotiators that work with NACA clients. My dealings with them so far have left me cautiously optimistic. I really hope this a good sign for my family. We can't hang on much longer.

by lynda creager From Peru, IN on April 11, 2009

by Anonymous From Camp Lejeune, NC on April 10, 2009

Slow. No sense of urgency at all when dealing with client questions or concerns. Unable to acomplish simple tasks without a concentrated effort.

by Anonymous From Santa Clara, CA on April 09, 2009

So I had posted awhile ago about a mod. I just got news today that our application was approved. We had out rate decreased to 4.99% from 8.99%. We do not have to pay until June 1st. There is no prepayment penalty or any closing fees associated with the mod. I am very happy today. It took from early November till now to get this approved. There is basically no communication on FF's part. I had to call every week to see if there were any updates. When I found out it was in the hands of a negotiator I was unable to ever get that person on the phone. When it finally goes through it happens fairly fast. Once again, it took me 5 months to get approved!!

by Anonymous From Minneapolis, MN on April 09, 2009

How much does this "HOPE" charge for a fee? Why would I pay a fee when I applied for a mod for free through FF?

by Anonymous From Stone Mountain, GA on April 08, 2009

1-800-500-5022 They're called the HOPE team, good people, and EFFECTIVE!!!

by Anonymous From Sacramento, CA on April 06, 2009

i had asked for a mod. back in nov 2008 in jan 2009 they did not help me instead they sent me a letter stating that my rate will not change instead it will stay the same my mortgage is well over 2700 a month and that's with a repayment plan. go figure

by Anonymous From Stone Mountain, GA on March 27, 2009

Used to be in real estate and work with mortgage companies. First Franklin is the worst company that I have dealt with.

by Anonymous From Pittsburgh, PA on March 27, 2009

Here is some info for you all" Borrowers Who Are at Risk of Foreclosure Are Asking: 1. What help is available for borrowers who are at risk of foreclosure either because they are behind on their mortgage or are struggling to make the payments? The Homeowner Affordability and Stability Plan offers help to borrowers who are already behind on their mortgage payments or who are struggling to keep their loans current. By providing mortgage lenders with financial incentives to modify existing first mortgages, the Treasury hopes to help as many as 3 to 4 million homeowners avoid foreclosure regardless of who owns or services the mortgage. 2. Do I need to be behind on my mortgage payments to be eligible for a modification? No. Borrowers who are struggling to stay current on their mortgage payments may be eligible if their income is not sufficient to continue to make their mortgage payments and they are at risk of imminent default. This may be due to several factors, such as a loss of income, a significant increase in expenses, or an interest rate that will reset to an unaffordable level. 3. How do I know if I qualify for a payment reduction under the Homeowner Affordability and Stability Plan? In general, you may qualify for a mortgage modification if (a) you occupy your house as your primary residence; (b) your monthly mortgage payment is greater than 31% of your monthly gross income; and (c) your loan is not large enough to exceed current Fannie Mae and Freddie Mac loan limits. Final eligibility will be determined by your mortgage lender based on your financial situation and detailed guidelines that will be available on March 4, 2009. 4. I do not live in the house that secures the mortgage I’d like to modify. Is this mortgage eligible for the Homeowner Affordability and Stability Plan? No. For example, if you own a house that you use as a vacation home or that you rent out to tenants, the mortgage on that house is not eligible. If you used to live in the home but you moved out, the mortgage is not eligible. Only the mortgage on your primary residence is eligible. The mortgage lender will check to see if the dwelling is your primary residence. 5. I have a mortgage on a duplex. I live in one unit and rent the other. Will I still be eligible? Yes. Mortgages on 2, 3 and 4 unit properties are eligible as long as you live in one unit as your primary residence. 6. I have two mortgages. Will the Homeowner Affordability and Stability Plan reduce the payments on both? Only the first mortgage is eligible for a modification. 3 7. I owe more than my house is worth. Will the Homeowner Affordability and Stability Plan reduce what I owe? The primary objective of the Homeowner Affordability and Stability Plan is to help borrowers avoid foreclosure by modifying troubled loans to achieve a payment the borrower can afford. Lenders are likely to lower payments mainly by reducing loan interest rates. However, the program offers incentives for principal reductions and at your lender’s discretion modifications may include upfront reductions of loan principal. 8. I heard the government was providing a financial incentive to borrowers. Is that true? Yes. To encourage borrowers who work hard to retain homeownership, the Homeowner Affordability and Stability Plan provides incentive payments as a borrower makes timely payments on the modified loan. The incentive will accrue on a monthly basis and will be applied directly to reduce your mortgage debt. Borrowers who pay on time for five years can have up to $5,000 applied to reduce their debt by the end of that period. 9. How much will a modification cost me? There is no cost to borrowers for a modification under the Homeowner Affordability and Stability Plan. If you wish to get assistance from a HUD-approved housing counseling agency or are referred to a counselor as a condition of the modification, you will not be charged a fee. Borrowers should beware of any organization that attempts to charge a fee for housing counseling or modification of a delinquent loan, especially if they require a fee in advance. 10. Is my lender required to modify my loan? No. Mortgage lenders participate in the program on a voluntary basis and loans are evaluated for modification on a case-by-case basis. But the government is offering substantial incentives and it is expected that most major lenders will participate. 11. I'm already working with my lender / housing counselor on a loan workout. Can I still be considered for the Homeowner Affordability and Stability Plan? Ask your lender or counselor to be considered under the Homeowner Affordability and Stability Plan. 12. How do I apply for a modification under the Homeowner Affordability and Stability Plan? You may not need to do anything at this time. Most mortgage lenders will evaluate loans in their portfolio to identify borrowers who may meet the eligibility criteria. After March 4 they will send letters to potentially eligible homeowners, a process that may take several weeks. If you think you qualify for a modification and do not receive a letter within several weeks, contact your mortgage servicer or a HUD-approved housing counselor. Please be aware that servicers and counseling agencies are expected to receive an extraordinary number of calls about this program. 4 13.What should I do in the meantime? You should gather the information that you will need to provide to your lender on or after March 4, when the modification program becomes available. This includes · information about the monthly gross income of your household including recent pay stubs if you receive them or documentation of income you receive from other sources · your most recent income tax return · information about any second mortgage on the house · payments on each of your credit cards if you are carrying balances from month to month, and · payments on other loans such as student loans and car loans. 14.My loan is scheduled for foreclosure soon. What should I do? Contact your mortgage servicer or credit counselor. Many mortgage lenders have expressed their intention to postpone foreclosure sales on all mortgages that may qualify for the modification in order to allow sufficient time to evaluate the borrower's eligibility. We support this effort. 5

by Anonymous From Pittsburgh, PA on March 27, 2009

BoA is our parent co. ML is still sending my paychecks. FF has nothing to do with my pay. HLS is an independent co. FF does not own HLS. We service FF loans and when we deal with our FF portfolio we go by FFHLS. Same with Nationpoint. I have never been employed by FF.

by CRYSTAL From Columbia, SC on March 27, 2009

CALLING ALL FIRST FRANKLIN CUSTOMERS Hello and God bless you all: As you read this letter we hope that you still have a home for your family. Like many of you our homes are in foreclosure due to the actions and non actions of First Franklin (FF). We know there are many persons out there trying to abuse the system and get a free ride, yet many of us, if not all of us, are in this situation not because we wanted to be in this situation, but because life went on. Some of us found ourselves in default as a result of loosing our income, having medical issues, the raise in the cost of living but not in our salaries, family emergencies or just live itself. Whatever your case, we did not asked to be in it. Some of us purchase our home and gave up most of our life savings to get it, not because of greed or luxury, but because we needed a home to call our own; for our families and specially for our children. Yet in our time of need the people that were supposed to help us and work with us not only turned their backs on us, but they did everything in their power to take away our home and turn many of our families into battle grounds full of tears, anxiety an uncertainty. “Yes, send us your paperwork we’ll look at it” we were told. Do not worry, we were being “helped” and told to hold on while we complete our review. And we believed. Only to have our hopes shattered in a court of law or with realtors offering cash for keys, or with people just knocking on our home doors with a notice that basically read “get out in x number of days”. While this was going on, and just to add insult to injury, many of us were in dismay after learning that we did not qualified for a modification for one of the many reasons, we could not do a short sale just because, etc. End of the dream, end of the hope, end of our homes. Why? A question that have crossed the minds of many of us, who knows how many times and that was the first of worse questions to cross our minds and hearts as the reality of seeing our children cry because they have to move settled in. Then more questions flooded our minds. What do I do now that I’m on the street? Where do I live? A Many of us have been put in a situation where we have nothing to loose as even our dignity was taken away with a phone call to FF. A phone call where we were asked the same questions only to be told we can not help you. Or the day we receive the court documents like we are some sort of criminals. Or the date we were made go into a court or that they put a sign in front of our houses. Or the day we received a call at work from a FF person demanding to know where the money was. Or maybe it was the day that we were offered the false hope of a so called “payment plan”. All this while, as stated by an alleged FF ex employee, they were really making money our of taking our homes away from us while giving us no real chance of solving our situations and putting us in a no win situation. Being that we have nothing to loose is why we are writing this message. You see, we have nothing to loose but much to gain. Divided most of us have encountered the same word: foreclosure. But what if we unite and give it a good shot. At least one good one. We are not saying yeah things will happen. We can not promise that each one of us will get a solution that will be of benefit. That is beyond us. What we are saying is: let make some noise and let our voices and stories be heard. It is time that people know what is really going on with the “so called” helping hand that FF is giving us people that are not asking for a free pass, but for chance to have a roof over our heads with dignity. To pay something that will be fair, but that will also allow us to put food on the table. What we are doing, at least three of us, is this: 1. We will draft a letter to the White House (our President) and to CNN that will explain in general our situation. This letter will also ask for help in dealing with FF. 2. We will include our stories with that letter. Now here’s where you have a choice. You can join this effort by emailing your story with FF. What is your situation? What happened when you contacted FF? What did they do or didn’t do? How they treat you? Broken promises? How they proceeded with the foreclosure? How did it affect your family life? PLEASE BE SPECIFIC AS TO YOUR SITUATION. PROVIDE DETAILS LIKE DATES THAT YOU CALLED FF, NAMES OF THE PERSONS YOU SPOKE, FAXES AND LETTERS YOU SEND TO THEM ETC. DO NOT STATE ASSUMPTIONS OF THINGS THAT YOU THINK MIGHT BE HAPPENING. STICK TO THE FACTS AND WHAT YOU CAN PROVE. 3. People, we are writing to our President. You may agree or disagree with him. You may have voted or not voted for him. But the truth of the matter is that he is our President. THUS, PLEASE KEEP YOUR LETTERS FREE OF ANY FOUL LANGUAGE AND WRITE PROPERLY. Remember; we want to present ourselves like what we are honest, hard working people with values and dignity. Let us not go down to the level of FF. 4. Please include your name and the ages of your family members. Also, please provide a contact information for you so that you can be kept posted on what is going on with this. This could be your email address, mailing address, or phone number. 5. DO NOT, repeat DO NOT INCLUDE YOUR LOAN NUMBER, SOCIAL SECURITY NUMBER OR ANY SENSITIVE INFORMATION. Again, we only need to contact you in case we receive a response so that you know what happened with our inquiry. 6. Remember we are not saying things will happen. We are just trying to do a coordinated effort to help our cause. The reasoning behind this is simple, many of us have contacted the government agencies only to run into dead ends. But many of us, I hope we are not ignored. United we stand, divided we fall. 7. Pray so that we can get what we need: Help, peace and the dignity of a home for our selves and our families. 8. Remember, we are not attorneys, rich people, politicians, or anything like that. We are regular people like you. So whatever happens, please don’t come back at us with some stupid lawsuit if things don’t go your way etc. If interested, you can email your story to the following email address: hope4ourfamilies@yahoo.com We will be submitting our letter along with our stories to both the President and CNN on Friday April10, 2009.

by chris stambaugh From Sunfield, MI on March 27, 2009

by Anonymous From Santa Rosa Beach, FL on March 27, 2009

To Anonymous in Pittsbugh: Ok, so you work for HLS? which is also FIRST FRANKLIN HOME LOAN SERVICES....which was owned by Merril Lynch, which is now owned by Bank of America...so do they sign your paycheck? Or supply the funds for your paycheck....oh yes...that would the TAXPAYERS that own a portion of Bank of America NOW...seems like you all like to hide and say you are not part of FF or ML or B of A...but the truth of the matter is, Bank of America OWNS you now.

by Anonymous From Moses Lake, WA on March 26, 2009

I just wish that they would understand the circumstance that are not within our control. I also wish that none of these things would have happened to us and that we would not be in this situation. When we got the loan for our home we could afford to buy it otherwise we would not have done this. But life does not always treat you fair and unforseen circumstances come about and when you get behind it is really hard to catch up. One thing that really bothers me about this company is that they were not willing to let us pay our morgage in two installments they needed it right away and when our pay periods changed they would not budge on the due date. If Frist Franklin is just the go between person as they claim then who do we talk to about our morgagae and what these people can do for us? I would like to know why, if we were such a risk, did they go ahead and lended us the money for the home? It sounds to me that greed got in the way and no one is thinking about the fact that children who are not at fault for any of this mess are also payong a dear price for ours and their mistakes. Putting a family and their children out on the streets is not at all what our President wanted. I will get off my soapbox now, I am just scared as to were my children will be laying their head to sleep at night, were they will go to take a shower for school. Something needs to be done so that children have their home and family together.

by Anonymous From Pittsburgh, PA on March 26, 2009

By the way, I do not work for FF. I don't care that FF is the worst lender, or was, or if they have any lawsuits against them. That does not affect the servicing co and they do not sign my paychecks.

by Anonymous From Pittsburgh, PA on March 26, 2009

Yes, there are people on here that are in dire shape and need help, but when you place blame on a mortgage company because of your circumstances I take offense!! FF did not put you into this situation. You had a chance at the closing to say no, but you either wanted to cash out equity or could not get approved anywhere else. Whether or not FF can help you or not depends on the private investor who owns your loan. They are the ones who are losing the money. You forget they are PAYING us to service your loan per their guidelines. We are a servicing company. FFFC shut their doors last year. BOA needs all the servicers they can get with all the subprime loans they own. Remember one thing, you signed the loan and are responsible for paying that money back. Don't blame us for your inability to pay us. We did not cause you to lose your job or take a cut in hours. For everything else I have said I will apologize, I do realize people are in need.

by Anonymous From Santa Rosa Beach, FL on March 26, 2009

To Anonymous in Pittsburgh: It is really entertaining how shallow of a HUMAN being you are. YOU would rather sit here and exchange comments about what a "waste we are? Your company set this entire thing in motion. Some of us have Attorneys, whom are in the process of proving how many federal and state violations your loans have; I just hope when all is said and done, Bank of America cuts its losses and fires every last one of you and closes your doors. They need to have some management in there that wants to work with people not attack them. You seem to take pleasure out of kicking your fellow AMERICANS when they are DOWN. The majority of the people on this blog are HARD working people, that due to circumstances beyond OUR control, have lost a job, or some income and now want to work with the lender to try and meet some type of resolution. Of course, your company has a reputation as the worst of the worst as far as PREDATORY lending, this was just stated the other day from the SENATE BANKING committee! FIRST FRANKLIN, ONE OF THE WORST OF THE WORST SUBPRIME lenders. Maybe you should spend your time being more EDUCATED on what caused this problem and start being part of the SOLUTION. Oh, yes, but I forgot...you are too SHALLOW!

by Anonymous From Pittsburgh, PA on March 25, 2009

It's funny how you would know my work schedule. Just keep crying the blues and expecting everyone to fix your problems..who's the waste now!!!

by Anonymous From Santa Rosa Beach, FL on March 25, 2009

To Anonymous Pittsburgh, Pa......NO WONDER YOU ALL ARE SO BEHIND ON MODIFICATION REQUESTS, YOU PREFER TO BLOG THAN ACTUALLY EARN THE MONEY YOU SO JOYFULLY SAY YOU EARN....HOPEFULLY YOUR SUPERVISORS WILL SEE WHAT A WASTE YOU ARE OF AN EMPLOYEE

by Anonymous From Pittsburgh, PA on March 25, 2009

Administration officials once again stressed that they are not using taxpayer money to bail out irresponsible homebuyers

by Anonymous From Pittsburgh, PA on March 25, 2009

To New Milford, CT - If we suck so bad how come we are always rated high among other servicers? To Waterford, CT - we will always have jobs because of deadbeats like you! To Boulder Creek, CA - did you ever hear of write offs? By the way, how is your credit score?

by Anonymous From New Milford, CT on March 24, 2009

FF was bought because they suck. That's why they no longer "officially" exist.

by Anonymous From Waterford, CT on March 24, 2009

FF is a horrid company. I hope they all lose their jobs.

by Anonymous From Boulder Creek, CA on March 24, 2009

To offset Pittsburgh. All the false 5-star ratings need to be erased.

by Anonymous From Boulder Creek, CA on March 24, 2009

These guys are crooks. Thank God our house foreclosed a year ago. We tried everything to avoid foreclosure and even found a buyer. But FF in their infinite greed sat on it too long and offered us unsavory terms. By that time I was playing hard ball and told them no dice. The house foreclosed and they are stuck with the tax liens. Ha! Ha! Ha! And now that we've gone through a bankruptcy, we are liable for none of it. We stuck it to them after they stuck it to us.

by Anonymous From Hudson, NH on March 19, 2009

It's NOT always about people living beyond their means and to assume that is unfair, especially if you are an employee of FF/HLS. To the other anon from PA. The nicer one. lol. I do realize and understand how swamped you are with mod requests. My experience as Ive said before has so far uncomplicated. I just can't afford to wait much longer. I do NOT want to be late on my payments and I'm running out of time.

by Anonymous From Hudson, NH on March 19, 2009

It's NOT always about people living beyond their means and to assume that is unfair, especially if you are an employee of FF/HLS. To the other anon from PA. The nicer one. lol. I do realize and understand how swamped you are with mod requests. My experience as Ive said before has so far uncomplicated. I just can't afford to wait much longer. I do NOT want to be late on my payments and I'm running out of time.

by Carla Cook From Fennville, MI on March 18, 2009

they suck!! they did not want any part of working with us even after we told them our situation.They still refuse to help us.they suck!!! We informed them 5 months in advance that we were going to lose our jobs but they didn't even want to work with us to keep us from going under.The company we worked for moved to mexicali.Now we have bankruptcy on us and can't pay their payments cause they jacked us too.

by Anonymous From Santa Clara, CA on March 18, 2009

I am very frustrated with FF. in Nov 2007 my loan started to adjust. several months before that I had called FF to try to refi. They told me at the time that they could not do my loan because I had to high of a loan amount and they were not refinancing anything over 650k. I then said that I have never paid late in 3 years and had always paid more then my monthly note and you still wont refi my loan. The person on the other end of the line said that is correct. I then tried to refi for the next 8 months with other lenders. No one at that time was lending money at all! Our mortgage jumped $1800 a month. This emptied our savings over the past year and a half. I finally was able to submit for a loan mod in Nov of 2008. It is now over 4 months later and my negotiator will not return my calls. Her vm says that she returns calls in 24-48 hours. The original call to her was March 5th. I find out today that she has had my file since Jan 22nd and has not contacted me at all. I have called them every Monday to get status updates and at no time was I made aware that it was even in the hands of a negotiator. Today I decided to call the negotiators supervisor to see if I could get anywhere with that. Guess what....a vm that said I return my calls in 24-48 hours!!!! I happen to be one of the rare people that actually put 20% down on my loan. I was laid off and now make much less then before. Where is the help for the people that didn't go out and get a 100% loan??????????????

by Anonymous From San Antonio, TX on March 18, 2009

let's go to luckenbach, tx, with waylon and willie and the boys, this successfull life were're living got us feuding like the hatfield and mccoys, between hank williams pain songs, newberry train songs and blue eyes crying in the rain, down in luckenbach tx, ain't no body feeling no pain

by Anonymous From Pittsburgh, PA on March 18, 2009

I'm not really worried about that. Unlike most of you, I have more than enough savings to cover my mortgage for the next few years. I also did not over extend myself and live within my means. Don't be mad at me because I was smart and SAVED my money and kept my credit score up!!!

by Anonymous From Cleveland, OH on March 17, 2009

BASED ON MY EXPERIENCE WITH F/F ITS LOUSY. I HAVE AN ADJUSTIBLE MORTGAGE RATE AND WHEN I WANTED TO REFI MY HOME I COULDNT F/F DOES NOT HAVE A DPT TO DO SO. SO NOW IM UNDER WATER CAUSE OF THE MARKET AND NO LENDER WANTING TO HELP OUT MY WIFE MAKE MORE THAN ENOUGH MONEY TO QUALIFY. ONCE AGAIN NO LENDER WANTS TO WORK WITH ANYONE..FOR THOSE OF YOU IN FORCLOSURE IM SORRY FOR YOU PEOPLE AND I WISH THE BEST OF LUCK TO YOU ALL..MAYBE OUR GOVERMENT SHOULD GET OF THERE OLD BEHINDS AND SEE REALLY WHAT ITS LIKE AND GET RID OF THESE LENDERS WHO HAVE OUTRAGES ADJUSTABLES AND ALLOW EVERYONE TO HAVE FIXED...

by Anonymous From Newnan, GA on March 17, 2009

It's funny how anonymous from Pittsburg is so supportative of First Franklin. I imagine they must be paying you a lot of money to come on here and make the "only" good comments about this company! Many of these homeowners got behind on their mortgages due to job loss-----don't get too cocky because your "typing" job may be next!

by Anonymous From Pittsburgh, PA on March 17, 2009

You are reading horror stories from less than 1% of FF customers. Most of the people on here are already in F/C and are so far extended that FF cannot help them and they are upset at their situation. Yes, very few loan with FF are Fannie Mae and there are no Freddie Mac loans. The modification program may take months before it is implemented. FF has roughly 90,000 loans in default right now and every single one is looking for some kind of assistance so that's why the mod process takes so long. I think 60 days is reasonable when it takes the other servicers 3-4 months. There are also strict guidelines on who qualifies so of course the people who are denied are mad as well. I wouldn't be apprehensive about applying for a mod because you read comments on this website. Just keep in contact with the Resolution dept and ignore everything on here.

by Armida Buddenbaum From Elgin, IL on March 15, 2009

by Anonymous From Hudson, NH on March 15, 2009

Here's the problem. The govt refinance plan is for Fannie/Freddie backed loans. I don't think any of us with FF/HLS have these. The govt modification plan is for all investors BUT what I can't find out is if it's voluntary on the investors end. I thought if they received bail out funds/TARP money then they had to participate in the mods. I just wish the answer was clear. I have been working with HLS and I am cautiously optimistic at this point. I've read horror stories about being strung along only to be denied with not explanation.

by Anonymous From Hudson, NH on March 15, 2009

Here's the problem. The govt refinance plan is for Fannie/Freddie backed loans. I don't think any of us with FF/HLS have these. The govt modification plan is for all investors BUT what I can't find out is if it's voluntary on the investors end. I thought if they received bail out funds/TARP money then they had to participate in the mods. I just wish the answer was clear. I have been working with HLS and I am cautiously optimistic at this point. I've read horror stories about being strung along only to be denied with not explanation.

by reynaldo bantug From Chula Vista, CA on March 15, 2009

by Randy From Auburn, GA on March 13, 2009

FF is by far the worst company I have dealt with. They refused to let me talk to the advocate who was handling my case. I finally had to go to their parent company (Merrill Lynch) and make things happen from that end. It worked ... mostly. FF sold my loan and the new company states that FF says I was late and I owe fees totalling $200.00. This is not true and it was supposed to be fixed last June by my advocate (Gary Stockey). They still dropped the ball!! I had a fight with the IRS 2 years ago and I won with apologies from their advocate. I would say it was easier working with the IRS!! The point I do not understand is the arrogance of the mortgage industry. They loan a person $150,000 and in 30 years they make $250,000 in interest. They can foreclose on your house and resale it. I get more smiles and service when buying a hamburger at McDonalds! We all want a house and most of us settle for a lender who treats us like crap. We all need to stand up and scream ... "WE WON'T TAKE IT ANYMORE" ... contact the BBB ... your congress person ... any state or government authority who will listen ... and anyone in the mortgage or related industries! My broker, my lender, and my builder all tried to *&$^#? me. The phrase "truth in lending" comes to mind. Maybe it should be "honesty, responsibility, and hospitality in lending"!

by Anonymous From Pittsburgh, PA on March 12, 2009

In regards to the first page of your loan docs stating fannie mae - that is a form that is used not the actual investor. It should say "Uniform Instrument" next to it.

by Anonymous From Pittsburgh, PA on March 12, 2009

If you didn't believe me regarding about the mods - this is from CNN.COM: Servicers received the detailed program requirements on March 4, 2009 and it may take some time before they are fully operational.

by Anonymous From Pittsburgh, PA on March 12, 2009

Unfortunately the gov't mod program has not been implemented yet. FF is still waiting on word on what to do. The only thing to do now is to wait and keep checking the news and keep in contact with ff to see when this will be implemented. It's frustrating knowing that the gov't wants to do this but nothing is being communicated to the servicers. FF will implement the new mod program once they get word to start. According to Forbes only about 3 million homeowners qualify for the mod program. This new government program is really not worth anything.

by Ryan From Lowell, MA on March 11, 2009

My loan mod was a success! Home Loan Services left us a message today saying they dropped our ARM from 8.25% to 5.75%, knocked $15k off mortgage loan and added our property taxes into the mortgage (we were paying them seperate quarterly). It was a long process and we didn't hound them at all, we sent our paperwork back in October of '08 and received a few phone calls from them over the months and did exactly what they wanted us to do. It may have helped that we never missed a mortgage payment and always paid it 2 weeks early. We just wanted to get our rate dropped, we have excellent credit but no banks wanted to refi us since our home is "underwater"

by richard holt From Potosi, WI on March 10, 2009

they take advantage of my lack of knowledge of the system i am not a lawyer and i trusted these people to tell me the truth, and not just do things unethically, but just barely leagal, over inflated my income and apprasial on the house and i didnt even get a copy of the apprasial when asked for,

by gary From Truxton, NY on March 09, 2009

The first page of my loan docs say freddie and sallie.so,they have to be involved some way!

by Anonymous From Kissimmee, FL on March 09, 2009

by Mel From Oregon, OH on March 06, 2009

To refi. loan under the new federal programs, yes loan has to be with Freddie Mac or Fannie Mae, however, the other part of the new federal program provides incentives to servicers (with loans owned by private investors, etc.) to modify mtgs. Mtgs. do not have to be Freddie mac or Fannie mae. Also, the house just passed a bill that would allow bankruptcy judges to modify loans if the servicer(s) had not made REASONABLE modifications (which would sum up ALL of FF loan modifications) Senate still needs to vote on bill...so hopefully it will pass!

by Anonymous From Pittsburgh, PA on March 05, 2009

i would like to say to all the people complaining about the time frame it takes ff to do a modification.... have u tried any other banks? the turn around time is double... there are millions and millions of homeowners in this situation... there are only so many employees to handle this... with the government getting involved? telling people there is a resolution? please only if u have a freddie mac or fannie mae loan... not any of u.... TRUST ME....

by Anonymous From Zephyrhills, FL on March 05, 2009

by Anonymous From Orlando, FL on March 05, 2009

by Limary Arenas From Orlando, FL on March 05, 2009

by Anonymous From Apopka, FL on March 03, 2009

In december I sent all my papers to see if they will help me to modify my payment. Now I'm getting the run around still nothing until this day.

by gary From Truxton, NY on March 02, 2009

I am dealing with the same situation all of you are dealing with.I am currently seeking free legal aid,because I have spent thousands all ready on lawyers that had dropped the ball,or don't want to help.I may present my situation to the local news.Maybe someone will step up to the plate then.There is a long story to this,and it needs to be heard.If anyone has a lawsuit pending,or is involved with predatory lending,TILA,or mortgage fraud,it should be reported.let me know what your advice is.I have been going through this for over a year.garshe6@yahoo.com

by Anonymous From Pittsburgh, PA on March 02, 2009

Let's be honest shannon, was that 1 month he missed and made all of his other payments? You should know that f/c doesn't start until 120 days p/d. Sounds more like he quit paying. Even if he missed 1 payment and resumed making payments the next month he would only be 30 days past due and would not be in f/c. He could have spread that month payment he missed over 4 months and saved himself the hassle.

by Shannon From Puyallup, WA on February 27, 2009

For those of you that say you are ok with First Franklin... I have to wonder what makes your situation stand out in the crowd? I say that with conviction!!!! My fiancee fights for your freedom & while he was deployed in the Middle East last year, his pay got screwed up ONE MONTH!!! Let me repeat one month only... And he did his best to make up the missing payment, so what does good ole First Franklin do?!?!?! They attempt to say that the house was abondoned & not assist my fiancee upon his return when he had every intention of making good with them. Let me also add, that they had started sending his payments back just enough so they could Foreclose on him while overseas!!! WTF is that about?!?!?! Really?!?! So now the hardship has come about from First Franklin themselves to top it all off... My fiancee had to file Ch. 13 to save his house from those predatory maggots & now pays an extra $500.00 per month to catch up still that stupid ONE payment. So here I am in the mortgage business attempting to assist him with a modification & same response... DRAMA!!! Let me also add this loan was done before I met my hunny & his retarded Broker should have given him a VA or FHA loan for that matter & believe me when I say that if that Broker is still in business... I will expose their crap too! So back to FF, they told me after 90 days of B.S. that the mod was denied because the Homeowner is $500.00 shy of what they need to meet the investors criteria?!?!?! Funny how that works out to be how much he pays extra for that stupid BK! And to boot, I cannot include my income cause then he makes too much money. So this is where I stand ladies & gents I say that we start a CLASS ACTION SUIT!!!!! I am going to talk to the attorney & if it has passed that Judges can indeed modify, I WILL get the last laugh. But I will not stop at that until FF is pounded on by regulators.

by Anonymous From Livermore Falls, ME on February 26, 2009

Am currently fighting a foreclosure and have an urgent need of copy the "DISCLOSURE TO BORROWER RELATING TO ASSIGNMENT, SALE OR SALE OF LOAN SERVICING" page from a First Franklin mortgage package which states percentage of mortgages sold for the year 2004. This would be found as part of a mortgage file from 2006. This page contains no personal information about the loan applicant. If anyone has one I would appreciate it if you could contact me at exackley2@hotmail.com.

by Darci Shuey From Lima, OH on February 24, 2009

by Anonymous From Pittsburgh, PA on February 24, 2009

This whole mortgage mess could be solved if the banks would take every sub prime loan and make it a fixed rate at 5.5%. Take any past due amount and roll back into loan including f/c fees and ammoratize over 50 years. The prime people can't complain about those loans getting help b/c they can refi or use the government programs to refi. The current int rates are around 5.5%. The banks will still get there int in the long term. If it were only that easy...

by Anonymous From Pittsburgh, PA on February 23, 2009

You're right, I do not know what brought everyone on here to the point that they need help, and yes, I hear a lot of complaints about not rec faxes, but when it comes to doing a modification and your finances are in the negative, you are not going to qualify for a modification. You will be delq again in a few months. If you were told you would qualify was probably based off of verbal info and once they rec the actual info you do not qualify. Let's get one thing straight too. A mod is not necessarily going to lower your payments either. If you are not escrowed for taxes your taxes will need to be included. That's a requirement. Also, I said most people overextended themselves in the first place, not all!!!!! I would say 95% of FF loans were to people who could not afford them. I agree that the brokers are crooks, but the people should know what they can afford and what they can't!!! So who's really to blame? I think there is a misconception about what a modification is and what is intended to do. A mod generally is for someone who experienced temporary income loss due to a hardship and cannot make up the past due amount. A mod will bring the account current and put the past due amount back into the loan and redo the payments. If you experience a hardship due to an arm change then a mod will bring the int rate back to the ORIGINAL rate for 2 more years. A mod is not designed for someone who lost income and cannot afford the payments anymore. Unfortunately you will need to look into a short sale. If you can afford your mortgage payment but can't refi, there is a thing called a short refi, similar to a short sale. The best option for everyone on here is to go to the FHA website and look at the hope for homeowners or FHA secure info. Even with Obama's foreclosure relief, not very many of FF loans would qualify.

by Wolfgang Abbott From Strasburg, CO on February 21, 2009

by Felicia From Strasburg, CO on February 21, 2009

We never had any problems with FF until my husband lost his job a year ago. We had 6 months worth of savings, so we managed just fine until 2 months ago. We still managed to keep paying, but we were late. When my husband lost his job we had no idea the economy was going to take such a turn. We were not too worried. We were sure he would have another job in no time. Unfortunately, that hasn't happened and he is still unemployed. I went back to work but I can not bring in enough money to pay our bills. We are now desperate and my husband is looking for ANY job. Many employers are saying he is over qualified and therefore will not hire him. FF will not do anything to help. It doesn't matter that we have always paid our bills until now. If he doesn't have a job they won't help. I understand that people are saying it's our own fault for getring into this situation. Well, I have no problem admitting when I am wrong. In this instance, we did nothing wrong. We can't put our house on the market because it isn't worth what we paid for it. If we try a short sale we will end up having to make payments on house we don't live in. So, all of you saying that the mortgage crisis in this country is caused by people like us, you can go screw yourselves. We are educated, very responsible people who even used to give to charity quite often. Do you think it's easy to face losing everything you've worked your butts off for. We could have afforded our mortgage easily, even with me staying at home. You tell us to stop playing the blame game. We are not blaming anyone for our unfortunate situation, not FF, not ourselves. So why don't all of you stop blaming all of us who worked so darn hard. What goes around comes around. I hope your'e not next.

by Anonymous From Hudson, NH on February 21, 2009

Yes, we all know it's up to the INVESTOR. Explain all the "lost" paperwork that never makes it to the INVESTOR. Explain why you folks at FF can't even hold onto a fax. You are to SERVICE the loan so don't you think you have some obligation to do just that? If people want to contact the INVESTOR about a loan modification the least you can do is learn how to NOT lose paperwork and pass that information on to the INVESTOR in a timely fashion and without your judgmental attitude.

by Mel From Oregon, OH on February 21, 2009

Has anyone had success in working with FF with a home modification company representing them? Sad to see that FF doesn't care about helping individuals save their homes by working out reasonable solutions to the problem(s). How does adding more $ to a payment that someone was having a difficult time paying in the first place help the situation any? It seems to me that they are just tying to get as much $ as they can before the house goes through foreclosure. I highly suggest that individuals write letters to their Congressional/ Senate reps , State Governor, Local Mayor and State Attorney Generals Office, believe me they are listening! Keep detailed logs of who you talk to at FF, if legal in your state, record conversations. If you live in a one party consent state, you can legally record any calls just as long one party is aware of the recording, i.e. you; two party consent states need both parties to be aware of the recorded conversation.

by AB From Spokane, WA on February 20, 2009

Alas, it is true. First Franklin is as much a joke as the clown who commented before me. You can blame those who stretched themselves out for these loans in the first place, but they are no more to blame than the ones who granted them the loan in the first place. So there you have it. Some greedy idiots out there thought that they could offer loans to people with super high price tags, like these people could really change their financial habits overnight. The companies like first franklin, in my opinion, are the most grievous offenders, in that if they granted these loans to people THEY KNEW didn't know how to handle them, and it backfired on them, which means we're ALL screwed. That's greed at it's worst. Those who complain about not wanting to help those in the direst need are probably those who had a hand in putting them there in the first place. Kinda like the comment before mine from the guy who lives in PA, and probably works for first franklin. Obama could really help our economy by putting companies like this out of business. But instead, hew gives them a piece of the stimulus pie. The whole deal is appalling.

by Anonymous From Hudson, NH on February 20, 2009

Oh shocking! A comment from a FF/HLS employee. You have no clue what brought people to this point of needing help. Perhaps if FF is so unwilling to help you all might want to STOP giving false hope and the run around. Why on earth can you NOT figure out how to locate a fax? Speaks volumes really.....

by Anonymous From Columbia, SC on February 20, 2009

To the last post go fly a kite you must work for the jerks!

by crystal From Columbia, SC on February 20, 2009

Im dealing with First Franklin now and they have been very patient with me so far. I just received my formal payment plan and upon receiving my first payment on feb 28 2009 foreclosure proceedings will be halted. If I miss a payment the plan will be null and void. Its up to me to make this work. First Franklin has given me a chance.

by Anonymous From East Saint Louis, IL on February 20, 2009

by Anonymous From Pittsburgh, PA on February 20, 2009......... That was just evil.. People are really stuggling here..And you are right we did sign the loan but WE are asking for FF is help us not give us the house for FREE.. They have the ability to MODIFY the loans.. that will be the BEST for everyone.. We are not asking for a hand out but we are asking for a HELPING HAND

by Anonymous From Pittsburgh, PA on February 20, 2009

It is ridiculous that everyone on here is complaining that ff won't help them. Why do people think that they deserve to be helped? You signed for the loan, and I guarantee almost everyone on here cashed out equity, and you should expect that FF wants that money back. Now whatever happened in your personal life that is affecting your ability to pay back the loan is not their problem. They service the loans per INVESTOR guidelines. Each INVESTOR has different guidelines. Remember that thing you signed at the closing that states FF will sell 100% of their loans!! HLS is a servicer only and is paid to service those loans for the INVESTOR!! They can't change the terms of the loan because the INVESTOR won't let them. Check your county records to see who the INVESTOR is and contact them directly if you want to change the loan terms. The fact of the matter is most of you over extended yourselves and want to blame someone else other than yourself. There is a lot of talk on here about how FF foreclosed on them illegally and all this talk about class action law suit but you never hear anything about results of those class action law suit. I'll tell you why. No lawyer would go near it. Another thing, if you cannot afford your mortgage payments then why do you still have internet connection?

by john Damani From Rockville, MD on February 19, 2009

by Anonymous From Louisville, KY on February 19, 2009

First Franklin is a joke, and the joke was played on me! They lie and say that you will qualify for loan modification during financial hardship. Then when you start sending in all paperwork, either they claim they never received your fax or just bluntly become so rude via phone that you have to forget that your a christian!! This company is fake,dishonest about there hardship programs and just down right dirty! If there is anyone trying to get a home loan and your loan officer say's the name FIRST FRANKLIN or HOME LOAN SERVICES, run for your life!!!!!!!

by Anonymous From Sterling Heights, MI on February 18, 2009

Horrified part, same thing happened to us. My husaband lost his job and find new eployment a few months later at quite a lower wage. At the time our payment was 1,400.00 and they offoered us a REPAYMENT PLAN (thats their idea of a modification) then our payment would GO UP to 1600.00 (we couldn't afford the 1,400.00 payment due to the high interest rate- so I asked can you not just adjust our rate? they said no we do not rewrite loans, but we will drop your rate from 10% to 9% for six months til it adjusts again. Wow something must be done about this company. We to must be out of our home by May. I wish something would be done for us who are having credit ruined due to this, now I'm trying to find somewhere to rent and was told by one property we don't rent to people who don't pay their bills. I feel me & my family slowly sliding into the gutter. We are the people not getting a break. We were willing to pay our whole loan balance just looking for a locked rate and they wouldn't even help.

by Horrified Part 2 From Newnan, GA on February 18, 2009

OMG! First Franklin contacted us today to tell us that we are approved for a loan modification. This annoucement was left on my voice mail so I called the negotiator back. I asked her what were the terms. She said that we would have to make a $1,700 downpayment--this was fine with me, but then she said, "Your new payments will be a little over $1,700 a month. If we were strugling to make a $1,442 payment a month---how do they expect us to make a higher payment! We have never asked FF to give us anything. Our income was decreased because of job loss and we contacted FF regulary to try to work out some type of realistic repayment. Their modification program is not what strugling homeowners need in this day and time. As for me and my family, our hopes in keeping our home has passed away. Our home is scheduled to be auctioned on March 3. To make matters worse, I got this news minutes after President Obama made his speech about helping homeowners facing foreclosure. LOL! We must now try to do a short sell or just give the house back to FF, relocate, and hopefully get a fresh start. "You live and you learn." I've cried too many nights and lost too much sleep over this mortgage loan to let this get me down! "You pick yourself up and go on!" Good Luck to those still trying to work out a deal with this awful company. God Bless.

by Anonymous From Claremont, CA on February 15, 2009

FIRST FRANKLIN dogged us. I asked if I could have them pay for my taxes and insurance and just pay one bill. However, they did not pay the property taxes so I paid it. They did not return my money and they charged me over 1500.00 more a month. When I could not pay they proceeded to put me in foreclosure. They showed paperwork where they paid the property taxes late. They blamed the county for being wrong and disputed that they paid the charges late TWO DAYS PAST THE DUE DATE. HOWEVER,, I HAD ALREADY PAID SINCE ID DID NOT WANT TO INCUR INTEREST ON UNPAID TAXES. BEFORE I PAID, I INQUIRED IF THEY HAD PAID AND AT MIDNIGHT ON THE DEADLINE OF BEING ON TIME, FIRST FRANKLIN HAD NOT PAID. THE NEXT DAY, I NOTICED THEY STILL HAD NOT PAID. I paid THE TEAXE and then they paid TWO DAYS LATER BUT THE TAXES WERE PAID AND THEY KNEW IT. THIS WAS THEIR WAY TO STILL CHARGE ME FOR THE TAXES. INSTEAD OF JUST ADJUSTING THE PAYMENT AND HAVE ME PAY ONLY FOR THE INSURANCE (ONLY 100 DOLLARS MORE A MONTH), THEY MADE ME PAY FOR INSURANCE AND TAXES. FIRST FRANKLIN MORTGAGE COMPANY ARE CROOKS. THEY STINK. I WOULD LOVE TO SEE THAT COMPANY CLOSE.

by Anonymous From Keller, TX on February 15, 2009

I am going thru my second loan modification process. The first time thru the same false representation happened and we were cornered into paying and signing new papers to avoid foreclosure. Same things, payroll stubs faxed several times, representative never reachable or not returning phone calls, taking money that was not authorized out of our account, saying we qualified and then the next day stated it had expired so kicked us up 2 more percent to sign on or face foreclosure. This is crazy..Is anyone following up with a class action suit of any kind?? Please give me any information about an attorney in Texas or the possibility of law suit. Please blog the info here so that I can read about it.

by OLLIE GARCIA From Port Arthur, TX on February 15, 2009

I was told I qualified for modification but I needed to work out a repayment plan in the meantime. The day I was to send the 1st payment I got a letter saying I no longer qualified for the modification. The reason I agreed to the repayment plan (which I could not keep up was because by the time the 2nd payment would be due the modification would have been completed. You play phone tag with the counselors until time is up.

by Anonymous From Big Bear City, CA on February 13, 2009

by Horrified From Newnan, GA on February 13, 2009

I have dealt with FF for two years and when my husband was laid off we could no longer afford our monthly payments. I submitted a reguest for a loan modification and 5 months later and foreclosure with a sell date of March 3, 2009, still this day I am given the run-around on my status. I was told today that they are 4 days behind and I should hear something next week. I don't know what is going on with this company. I was told that I still had time (remember my home will be autioned on March 3) because they were working on someone's request and they had a sell date TODAY! I guess that supposed to make me feel better. They do not return your phone calls, they do not keep you updated, and overall they act like they have no answers. I really wished that the government would take over and help those who are in the same situation that I'm in---By the looks of the forclosure list in the local paper there are a lot of you out there! Good Luck and God Bless!

by anoymous From Memphis, TN on February 12, 2009

I have dealth with this company for almost two yearz and they are horrible. They constatnly ask you to send paper work to help you modify and they claim they didn't receive it. I have paid Kinkos so much money by faxing so that I can get confirmation that it was received and they still calim they didn't received or received part of it. These people are of no help and they seems to just not care. I think their pratices should be looked into by the government. FF should be shut down!!!

by Anonymous From Bealeton, VA on February 09, 2009

We are going to lose our home because of FF and they don't want to help us get out of those loan. This loan is interest only and it resets in Nov 2009. They told us to stop paying and then they would talk to us, which of course our credit would be ruined and then what? Someone help us.. what do we do! Family with 5 kids and just trying to make it.

by Anonymous From Pittsburgh, PA on February 06, 2009

To Jaime, FF Home Loan Services does not do car loans and certainly does not do same as cash loans. I think you have mistaken this co with another. To Susan, what happens at this point is you should rec a 1099A. All funds listed on the 1099A will have to be claimed by you as income. Check with your tax preparer to see if there are any tax breaks available.

by Brian From Newport, MI on February 05, 2009

I built a new home and financed through first franklin with a intrest only for 2 years then a fixed inttrest rate 13.4 and hoping to refinance in 1 year like my mortgage person said i could do.Well, due to the dropping in value and being laid off alot i fell behind in payments.I was making my payments on the date or right before it was due to keep out of foreclosure,but on one payment they didnt post the payment til 3 days later and it put me in foreclosure.The only thing i could do was a repayment plan which raised my payment 800.00 a month.After a few months of that they finally gave me a remodification loan at the same percent plus back taxes which still raised my payment almost 300.00 from the original payment.This company is horrible, we thought we doin the right thing and they have made it a nightmare. I can't tell you how many nights of sleep i have lost worrying about losing my home.I wish I could refinance to lower the rate but ff won't do a thing because they said i have 200.00 surplus a month after my bills are paid and my credit is shot now. Any words of wisdow? Feel free to email me.... Thanks Brian bcebula1972@hotmail.com

by Susan From Sterling Heights, MI on February 04, 2009

how long does it take for something to get posted here???? I submitted a comment yesterday and it has not posted yet.

by Susan From Sterling Heights, MI on February 03, 2009

Help need some advice. I too am a victim of the First Franklin PREDATORY Loan Services. My Home went to sheriffs sale in November at 141,000.00 First Franklin bought it back at 81,000.00. How can this happen when they won't refi or rewrite the loan.(I don't buy they are a servicers or collector) They must be able to refer us to someone to redo the loan. So instead of rewriting this in a fixed rate loan thats affordable at 141,000.00 they buy it back at 81,000.00 what kind of break do they get I know they ain't eatin this money. I just do not understand this. NOw the real question if anyone can answer whats happens to that deficiency. Right now our home is listed for 112,00.00 if it sells for that amount where does the 31,000.00 thats over the 81000.00 they bought it back for. Has anyone been in this situation. They are the MOST miserable people to deal with. We are losing it due to job loss (you all have heard about the troubles in Michigan) I get soooo tired of hearing other say you should'nt have bought what you could'nt afford, Well we could of stayed hear if they would have adjusted our rate (fixed). My husband and I will get by but this is just devastating to explain to children we move to uproot you because of someone else'scorporate GREED.

by Fran Williams From Visalia, CA on February 03, 2009

by jamie From Nashville, GA on February 03, 2009

I financed my car with them for the loan amount of 2000.00 dollars, with all the finance charges I was paying back 3000.00. after paying on this loan for 2 years i still owed them 2480.00. around christmas of 08 i borrowed 500.00 same as cash for 5 months. I went to pay it off the car loan to get my title back.. I had to pay 1746.00. The lady handed my recipt with no title... When i asked about it she had informed me that they had put my car title up with the other loan without even letting me know or anything.. I was boiling by this time. I asked how much to pay off the other loan and it was over 500.00 even after i had alreay paid a payment of 77.00 on that loan. should have left me 423.00 because it was same as cash. they are a rip off and they think that they can do what they want with your stuff. I ended up paying almost 6000.00 back to them just on the car loan... I am looking for attorney that will help me with this situation...they are crooks and they need to pay for what they do to other people.

by Anonymous From Broken Arrow, OK on January 28, 2009

Past the "45" days that it is going to take for modification- Has been assigned to a negotiator who won't return calls and says on her voicemail that duplicate calls will not speed up the process, in the meantime starting to go thru belongings- Court date in 3 weeks and just want either a yes we can modify or a no--BUT we can't get it. Guess we will just be another statistic for FF.

by Anonymous From Lancaster, TX on January 28, 2009

by Ron Coleman From Acworth, GA on January 25, 2009

EVALUATION FOR POSSIBLE CLASS-ACTION CLAIM AGAINST FIRST FRANKLIN LOAN SERVICES - INFORMATION REQUESTED - Any and ALL persons who feel they were damaged by the actions of First Franklin Home Loans, Home Loan Services, National City Bank, National City Corporation, its representatives and other asssociate d/b/a's used by this group, including but not limited to misleading and/or incorrect information stated by and through associate empoloyees, verbal or in writing, EMAIL YOUR CONTACT INFORMATION WITH DETAILS OF YOUR HISTORY WITH THE ABOVE COMPANIES TO - ron.coleman@ymail.com - or - millenniumbizgroup@yahoo.com. FORWARD TO ANY AND ALL PERSONS WITH INFORMATION CONCERNING THE ABOVE COMPANIES. Thank You!

by Darwin Moore From East Saint Louis, IL on January 23, 2009

by Anonymous From Missouri City, TX on January 22, 2009

They were very professional on the phone, but no one really appeared to be trying to help.

by Anonymous From Edgerton, KS on January 21, 2009

They constantly hang up on me during help. I am always moved from one person to the next so it is hard to track who I am speaking too. They promise to help and then don't. I have sent in paper work, I am told I will have to redo it to update everything. Frustrating company. Even before I had problems paying they were not a good company to work with .

by Anonymous From Las Vegas, NV on January 19, 2009

I quit making my mortgage payment July, 2008 and save the money instead. I figured if i slould stay in this house for 7 months I would get some of my money back. It's now Jan., 2009 and waiting for the trustee sale date. i hired a lawyer, filed several complaints aginst FF and Pendency Action which will prohibit the transfer of trust deed to anybody until this complaint/lawsuit is resolved. Now I can stay in this house for another 8 months to 1 year, and if i win this law suit this house would be mine free and clear. First Franklin has to produce the original note first which I doubt they could. My advice for you people is to hire a lawyer and file a lawsuit. The more law suit the better. This what I found out, 8 out 10 lawsuits were successful. The worst that could happen is FF will negotaiate with you. Now you are in the driver seat.

by Rebecca Withnell From Waterbury, CT on January 18, 2009

their phone people are terrific but their policy sucks

by Ronald Coleman From Acworth, GA on January 16, 2009

After paying FF d/b/a Home Loan Services, d/b/a National City Bank, eight (8) mortgage payments under a repayment agreement, in an amount approximately two (2) times greater than the standard mortgage payment amount, each payment paid via Wstern Union for peoper documentation, FF sent us a letter stating they hve not received payments for several months and our loan was being scheduled for foreclosure. FF rushed our loan through the foreclosure process, our numerous, well-documented attempts to contact everyone involved notwithstanding. FF failed to send proper notice & rushed our home through the foreclosure process before the 30-day notice law in the State of Georgia. We sent Pres & CEO of National City Bank (attorney in fact for our improper foreclosure), Peter Raskind, three (3) pieces of certified mail prior to the improper eviction, each with proper documentation supporting the improper foreclosure pleading for his intervention prior to the improper eviction. Amazingly, Raskind's chief counsel responded stating that National City had nothing to do with the loan & REFUSED TO HELP!. Sounds like an admision of improper standing. We're seeking a lawto help us file a claim against the above companies for the loss of equity in our home and the pain & suffering we were forced to endure as evidenced by the form we have from FF stating they misapplied the payments we paid via Western Union. Please HELP!!

by Ronald Coleman From Acworth, GA on January 16, 2009

After paying FF d/b/a Home Loan Services, d/b/a National City Bank, eight (8) mortgage payments under a repayment agreement, in an amount approximately two (2) times greater than the standard mortgage payment amount, each payment paid via Wstern Union for peoper documentation, FF sent us a letter stating they hve not received payments for several months and our loan was being scheduled for foreclosure. FF rushed our loan through the foreclosure process, our numerous, well-documented attempts to contact everyone involved notwithstanding. FF failed to send proper notice & rushed our home through the foreclosure process before the 30-day notice law in the State of Georgia. We sent Pres & CEO of National City Bank (attorney in fact for our improper foreclosure), Peter Raskind, three (3) pieces of certified mail prior to the improper eviction, each with proper documentation supporting the improper foreclosure pleading for his intervention prior to the improper eviction. Amazingly, Raskind's chief counsel responded stating that National City had nothing to do with the loan & REFUSED TO HELP!. Sounds like an admision of improper standing. We're seeking a lawto help us file a claim against the above companies for the loss of equity in our home and the pain & suffering we were forced to endure as evidenced by the form we have from FF stating they misapplied the payments we paid via Western Union. Please HELP!!

by Ronald Coleman From Acworth, GA on January 16, 2009

After paying FF d/b/a Home Loan Services, d/b/a National City Bank, eight (8) mortgage payments under a repayment agreement, in an amount approximately two (2) times greater than the standard mortgage payment amount, each payment paid via Wstern Union for peoper documentation, FF sent us a letter stating they hve not received payments for several months and our loan was being scheduled for foreclosure. FF rushed our loan through the foreclosure process, our numerous, well-documented attempts to contact everyone involved notwithstanding. FF failed to send proper notice & rushed our home through the foreclosure process before the 30-day notice law in the State of Georgia. We sent Pres & CEO of National City Bank (attorney in fact for our improper foreclosure), Peter Raskind, three (3) pieces of certified mail prior to the improper eviction, each with proper documentation supporting the improper foreclosure pleading for his intervention prior to the improper eviction. Amazingly, Raskind's chief counsel responded stating that National City had nothing to do with the loan & REFUSED TO HELP!. Sounds like an admision of improper standing. We're seeking a lawto help us file a claim against the above companies for the loss of equity in our home and the pain & suffering we were forced to endure as evidenced by the form we have from FF stating they misapplied the payments we paid via Western Union. Please HELP!!

by R. Coleman From Acworth, GA on January 16, 2009

I'm looking foran atorney to help me file a lawsuit against FF. Pleasae contact me at millenniumbizgroup@yahoo.com

by AntoNina From High Point, NC on January 13, 2009

I have also had nothing but financial headaches from First Franklin. I am the only person in my neighborhood who is required to have flood insurance b/c of a creek that runs behind my house. The rest of my neighbors aren't required to carry flood insurance but have that same creek that's behind my house running behind theirs. I am outraged at the high flood insurance they imposed on me & now they are railroading me into carrying their homeowner's insurance. The hoi I carried no longer are handling hoi so I had to look elsewhere to find coverage & it's been a nightmare getting this cleared up. My intrest rate is high as well & I'm a single parent of 3, one which is a college student. I don't receive any other income & barely make ends meet. . I live from paycheck to paycheck. I need a lower interest rate on the arm I currently as I do not want to lose my home. They held my payments in escrow & made my payments seem as if they were late & were in the process of foreclosing on my home. I have had nothing but a hassle dealing with them.

by Hart Lee From Columbia, SC on January 10, 2009

by Anonymous From Richmond Hill, GA on January 08, 2009

Not willing to work with anyone. All they care about is getting their money and don't care if someone lost their job.

by Rhonda King From Niles, MI on January 07, 2009

The customer service is really rude and unhelpful. Everyone there acts like it is their own personal money that they are dealing with. My home has been foreclosed and sold. I did everything I could possibly do to work with the company. All they wanted was the total amount due or nothing. I am human - not made of money. Bad things happen to good people!

by Anonymous From Hartland, MI on January 06, 2009

I'm in foreclosure, but I just can't bring myself to blame them for all of this. I would have liked to have hade a modification, but no go. Sheriffs sale pending, redemption period thru July 7th. What a nightmare. Wife, two kids, dog, and nowhere to go.

by Shawn Yukl From Belle Plaine, IA on January 04, 2009

by Anonymous From Detroit, MI on January 02, 2009

customer service reps are rude

by Anonymous From Little Elm, TX on January 01, 2009

I can unfortunately relate to more than half of the comments given by others on this site. I have also had many issues with FF for several years. They forclosed on my home in December 2007 with very little prior notice. I hired an attorney and I'm in the process of suing this company for wrongful foreclosure. I also had an adjustable rate loan and not only did they foreclose on my home in December 2007, but they also had the nerve to take money from my account on the smaller loan within the same month! When I tried calling to discuss the situation, I was given the run around and left yet again with no answers and more frustrated than when I began. Good luck to all those who are with this fraudelent company. Be sure to keep up with all paperwork as well!

by Anonymous From Saginaw, MI on January 01, 2009

by erlinda From Homestead, FL on December 29, 2008

All reps are hostile and treat you horribly!!!!!!!!!!!!!! the worst company ever

by Anonymous From Sterling Heights, MI on December 27, 2008

by Angelina From Gig Harbor, WA on December 27, 2008

Worst mortgage company every! Horrible customer service, hold time is incredibly long and employees are rude and dont want to help work with you. I will never deal with them ever again, even if it means waiting to get approved by another bank!!!

by Richard From Vista, CA on December 26, 2008

It's kinda funny how no one has money to pay the bills like your house note but everyone can afford a lawyer? How does that work anyway?

by Anonymous From Hemet, CA on December 26, 2008

I was contacted by an agent when i was delayed for one month paymemnt and threatened me with foreclosure and to report it to the credit bureau.

by Anonymous From Lithonia, GA on December 23, 2008

by sukhjeet kaur From Miamisburg, OH on December 21, 2008

by sukhjeet kaur From Miamisburg, OH on December 21, 2008

by Ronnie From Decatur, IN on December 17, 2008

I cant believe that this company is not being investigated by the government! this is an outrage! We are like most all of you (except the obvious employees commenting trying to defend their disgusting part in this "company's" behavior) I encourage all of you to E-Mail one of these people that have posted they have filed a lawsuit against FF. All of these people deserve to be out of work and losing their homes and be forced to try to deal with some other rude, unsympathetic,piece of #@#% like them. This cant and wont go on forever! First Franklin Loan Services is by far the worst company to deal with! I go to bed every night with the only comfort of knowing that what goes around comes around and eventually all of these "people" that we have had to deal with will hopefully be going through what we have all had to deal with. PLEASE E-Mail these people and join in the lawsuit!

by MELISSA DOISHER From Denton, TX on December 17, 2008

by Cheryl Battaglia From Itasca, IL on December 16, 2008

This company is UNBELIEVABLE!!! After waiting 6 months for an answer and having to resend pay stubs three different times, there response to our request for loan modification was like this: You are $1000 short to pay for your monthly bills anyway so why should we help? Refused to do anything even lower our 9% interest rate. Was told, "This isn't Let's Make a Deal". First Franklin should be prosecuted for their ongoing behavior!!

by Amado C. Salinas II From Palm Springs, CA on December 14, 2008

I am currently in court with them for Filing Frudelent Foreclosure Proceedings ( Incorrect Audingting on their part) and based on that they filed Foreclosure. I am forced to Protect my property in a BK, and finally after 8 months I have a court date for the Legal Team for FF to provide documentation , and I have the Audinting from FF indicating my payments!.. So. wish me luck. and some have said they are or have started a Class Action Lawsuit. Please provide your email so you can be contacted regarding participating in the class action lawsuit. I am not fighting for a piece of Realestate that I am upside down on Loan $330K current Value $198K), I am fighting for my families HOME!. Amado C. Salinas II acsiinps@yahoo.com

by Richard Guerra From Teaneck, NJ on December 10, 2008

by Anonymous From Colorado Springs, CO on December 09, 2008

by Monica Fisher / Loan Originator From San Diego, CA on December 09, 2008

HLS aka First Franklin. When First Franklin was sold to Merrill Lynch from National City Mortgage, we as brokers thought that it would be a good thing.. NOTTTTTTTT I have dealt with several lenders and never as a BROKER the middleman trying to assist both parties . Have I ever been treated with such disrespect, unprofessionalism and downrtight rude behavior. BEWAREEEEE TO ALLLLLLLLL... If you are trying to workout a plan with them, you are better going to a loan shark themn with this SERVICER.. Yes I said SERVICER, HLMS is only a debt collector attempting to swindle you into paying them and never once taking a look at what is in hand. When you have a broker dealing with the lender( one whom isnt attached to the property mind you) How could things not run smoothly???? Mind you the SUPERVISOR of Loan Modifications, went so LOW as to say that she recorded the Client for the entire office to hear. She wanted to replay for me... What good would that do, you say??? None what so ever , the purpose of me hearing an irate emotional client doesnt resolve a thing. I explained that we are trying to assist and mediate this so that we can get things moving forward. The woman was so RUDE. I never felt such a huge level of prejudice and disrespect from a business. MY ADVICE bank of america.... back off do not buy what is destined to go dowN VERY SOON. I have informed my client to contact ATTY GEN OF THERE STATE.MAKE SURE THAT YOU DOCUMENT AND RECORD THEM AS WELL. AND IF AT ALL POSSIBLE HAVE A ATTY OR BROKER DO THE TALKING.... LETS GET TOGETHER AMERICA, AND FIGHT FOR WHATS OUR RIGHT, TO BE HEARD ....

by Monica Fisher / Loan Originator From San Diego, CA on December 09, 2008

HLS aka First Franklin. When First Franklin was sold to Merrill Lynch from National City Mortgage, we as brokers thought that it would be a good thing.. NOTTTTTTTT I have dealt with several lenders and never as a BROKER the middleman trying to assist both parties . Have I ever been treated with such disrespect, unprofessionalism and downrtight rude behavior. BEWAREEEEE TO ALLLLLLLLL... If you are trying to workout a plan with them, you are better going to a loan shark themn with this SERVICER.. Yes I said SERVICER, HLMS is only a debt collector attempting to swindle you into paying them and never once taking a look at what is in hand. When you have a broker dealing with the lender( one whom isnt attached to the property mind you) How could things not run smoothly???? Mind you the SUPERVISOR of Loan Modifications, went so LOW as to say that she recorded the Client for the entire office to hear. She wanted to replay for me... What good would that do, you say??? None what so ever , the purpose of me hearing an irate emotional client doesnt resolve a thing. I explained that we are trying to assist and mediate this so that we can get things moving forward. The woman was so RUDE. I never felt such a huge level of prejudice and disrespect from a business. MY ADVICE bank of america.... back off do not buy what is destined to go dowN VERY SOON. I have informed my client to contact ATTY GEN OF THERE STATE.MAKE SURE THAT YOU DOCUMENT AND RECORD THEM AS WELL. AND IF AT ALL POSSIBLE HAVE A ATTY OR BROKER DO THE TALKING.... LETS GET TOGETHER AMERICA, AND FIGHT FOR WHATS OUR RIGHT, TO BE HEARD ....

by Anonymous From Pittsburgh, PA on December 09, 2008

What are all of you going to do when Bank of America transfers all of your loans to Countrywide? Go ahead and look at the comments for them on this website.

by ROY AND JACQUELINE MORRIS From Richton Park, IL on December 08, 2008

by Vito Malerba From Loganville, GA on December 08, 2008

by Marilyn Hawkins From Canton, GA on December 07, 2008

We have contacted for weeks on end and no response as to whether they are willing to work with us until we can sell.

by tim hegi From Lawton, OK on December 03, 2008

I have never been treated like a # from any other company.. Customer service HORRIBLE, does not reply to numerous voice messages. Worst mortgage company on the planet........Nothing good to say.

by Anonymous From Cocoa, FL on December 01, 2008

by Anonymous From Justice, IL on December 01, 2008

by Jodi Jeter From Pleasantville, IA on November 24, 2008

by Anonymous From Las Vegas, NV on November 20, 2008

If you request a QWR from FF and they don't responed after 90 days can you do anything?

by jeffrey hamilton From Salem, NH on November 18, 2008

we got into a predatory loan with them and as first time home buyers we didn't realize how bad our maortgage really was. we have been trying to work with them for months to get a modification done and they are taking their time, they don't seem to want to help, meanwhile our situation gets more desperate with everyday.

by Catherine From Paso Robles, CA on November 16, 2008

I'm done with FF or Home Loan Services for the lies, false hope and deception. I feel they only want to foreclose. I am all for a class action suit even if only forces them to be honest with hard working Americans.

by Anonymous From Louisville, KY on November 16, 2008

I just received a letter from ff/home loan services. This a letter letting me know that they FINALLY got all my paperwork together for a loan modification. Now...I did call and asked them if they're participating in the HOPE for Homeowners program. Even if home loan services name is NOT on the participating list (which you can print out on the hud.gov website. They told me yes! Well, I was surprised and thought that they would work with me.But, I should have known that there was a catch...they will not refi but, they're participating?? what does that mean?? The reason for this HOPE for Homeowers is to get help for troubled homeowenrs. I do not understand this at all! I can honestly say that I was NOT one of these people who got in over his/her head and could not afford my home. At the time of my purchase I could afford my payments. But, things got tight with the baby and food,gas!! They cut back OT at my job and my company put a "freeze" on any and ALL raises! So,if this company participates in this program, why will they NOT refinance my loan??

by EDWIN ALVIRA From Orlando, FL on November 13, 2008

by Donna Spivey From Trenton, NJ on November 13, 2008

by zachary green From Fort Worth, TX on November 12, 2008

by Anonymous From Dallas, TX on November 09, 2008

by car_1 From Las Vegas, NV on November 08, 2008

This company is the absolute worst. We sent all the info requested in via the fax number given. We kept checking back every week. Then some dope at HLS told us that they never received the paperwork because it needed to be delivered via snail mail, faxes were not accepted. I am not very optimistic about the situation. Face it Anonymous from Pittsburg, your company sucks.

by Jim Curtin From Pittsford, NY on November 08, 2008

Poor follow through. Close-minded policies. Difficult to communicate with.

by Catherine From Paso Robles, CA on November 07, 2008

Just like so many others out there we have tried for two long years begging FF to get us out of a subprime loan we were promised we would only have for six months. I was convinced if we took this refi both parties knowing we could not afford it all we needed was our credit score up a few points to get into a good fixed loan we could afford. My loan went from 340k to 379k with us taking under 20k out to pay off medical bills. The rest was fees, but no worries with was for two loans. It was all a lie. I have never been late on a payment even requesting they wave my prepayment penalties before the market crashed so I could get a good loan. Bottom line they have done nothing to help us, but run us into the ground with lies and false hope. This month my loan adjusted to a payment we can't afford. I was lead to believe if we submitted a ton of paperwork, get approved with an FHA lender they would do a short refi. At the last minute we either accept a loan mod we can't afford while stringing us along with more false hope or they foreclose end of story. I am very sorry for the other people out there that thought they were getting the American dream only to lose in the end. I myself am past done for knowing at this point there really isn't any real help out there. They want want my home back and with a broken heart they will get it. With tears, Catherine

by BILLIE JO WHITE From Lynn, MA on November 05, 2008

THEY DO NOT WORK WITH ANYONE & WAIT AS LONG AS THEY CAN TO TELL YOU THE TRUTH!!THEY TREAT YOU LIKE A CRIMINAL WHEN THEY ARE THE ONES THAT GET PAID GOOD MONEY TO TELL THE HARD WORKING CLASS THAT PEOPLE LIKE US RUIN IT FOR PEOPLE LIKE THEM. HIGH RATES LIKE THAT & GREED IS WHAT GETS US IN THE SITUATION WE ARE IN!!

by Anonymous ma From New Bedford, MA on October 27, 2008

I am sick to my stomach reading these comments because alot of what is being said about the closeing of loans happened to me when I got my Loan with FF. I just resantly applied for a modifcation due to a number of reasons. I am also one month behind and in a payment plan with them and so far so good. I have not had any problems. But now I am wondering if I should not have asked for the modification beacuse reading these comments are only making me feel worse and now I am affraid of loosing my home. Have they helped anybody. I guess I would have to say yes beacuase if they are getting 100 applications a day, there are not enough postings on here. So all I can do is pray

by Anonymous ma From New Bedford, MA on October 27, 2008

I am sick to my stomach reading these comments because alot of what is being said about the closeing of loans happened to me when I got my Loan with FF. I just resantly applied for a modifcation do to a number of reasons. I am also one month behind and in a payment plan with them and so far so good. I have not had any problems. But now I am wondering if I should not have asked for the modification beacuse reading these comments are only making me feel worse and now I am affraid of loosing my home. Have they helped anybody. I guess I would have to say yes beacuase if they are getting 100 applications a day, there are not enough postings on here. So all I can do is pray

by Anonymous From Sevierville, TN on October 27, 2008

I stupidly signed the loan at 11.5% interest thinking I could refinance in a year. During the first year, I decided I had made a big mistake in moving to this house. My husband had just passed away and I was not thinking. Of course, this was about the time the bottom dropped out of the market. I leased the house until the couple could sell their house. The couple sold their house and because of a prepayment penalty agreed to lease a couple more months and get their loan then. Well, the regulations to get a mortgage changed and it took them a few months to find a lender with payments that fit their budget and then the value of the house dropped. In the meantime, we tried to get a short sale approved. It took from May 23 to the end of August to get the approval. It was short only 7,500 and I agreed to sign promissory note to pay the balance. During this short sale period, I got behind three payments and they would not get in a hurry to help me out. This has ruined my credit. During extremely hard times, you would think they could speed things up. I practically had to call every day and it still took three months for them to get me the approval. Of course, they report to the credit bureaus. I wonder if I could get a letter from First Franklin explaining the situation.

by Anonymous From Ossian, IN on October 26, 2008

by David Abercia From Cypress, TX on October 24, 2008

by Anonymous From Las Vegas, NV on October 24, 2008

You guys at FF should wake up and face the facts. We all know FF sold the notes so they can't have the WET note. We all know that FF has no contract with the current note holder because they don't know who it is. the notes are sold in bundles and there is know way to know who holds the note. So you have no contract. if more people would take FF to court and make them PROVE they have it the truth will come out. All I can tell you is do your research and check out court cases that deal with the WET Notes. FF can lie all they want in court. FF is just a collection company looking to make money from the people tring to keep their homes. If FF really wanted to help home owners they would work with themm and not against. The only post on this site saying good things about FF are coming from the employees at FF. All the other post can't be lies. We all know it's about the MONEY. Look what our GOVERMENT has already given to the ripe off firms. It's one big JOKE.

by Anonymous From Pittsburgh, PA on October 24, 2008

I know everyone on here is frustrated by their loan and is feeling helpless. Everyone on here seems extremely angry w/FF. The market meltdown has affected everybody. A lot of the complaints deal with the fact that you were given an ARM loan. Unfortunately that was all you qualified for. If you think that you were wronged, and believe me, I think that most brokers are crooks, just know that the lending part of FF and Nationpoint are no longer in business. The broker that got you that ARM loan is out of work!! Now for everyone trying to save their home w/HLS which is the servicing side of FF/Nationpoint. Please be patient. There are thousands that are seeking help each month. There are roughly 250 people working in that dept alone trying to keep up. Remember to send all documents required. Also if you can mail info would be better. The process for a mod takes on average of 45 days. It takes time. Also, you have to qualify for a mod. If you have a serious financial deficit every month chances are they can not help you. Modifying your loan will not cure your deliquincy. You will be delq again. They simply cannot change the terms of the loan. They are not the owner of the loan. The owners have to change the terms. They are the large corp on Wall Street that the gov is bailing out. (Lehman Brothers, Goldman Sachs, Morgan Stanley, Wells Fargo, Deutche Bank, Bank of America, HSBC, Wachovia. HLS cannot change the terms of your note. Only the investor can. If you cannot get a mod go to FHA.gov and check the government refi options. And finally, remember, HLS is not obligated to help you. You signed a promissary note to pay the funds back. They will help you as much as they can, but you need to help yourself first.

by Anonymous From White Pine, TN on October 23, 2008

Too much time to try to fix loan, have tried to do so in the past. They stated they never recieved the information but I have confirmations that states otherwise. They will not work with us. I also have had other finance companies to fax material and received confirmations, but they still say that they have not received the information. Everyone is very hateful over the phone and I think that they are just trying to get more money from people who are trying really hard to keep their home. I just want some time and help to get caught up.

by Anonymous From Smyrna, TN on October 23, 2008

Originally, we didn't receive good information about the loan and the arm wasn't explained very well to us.

by Anonymous From Syracuse, NY on October 23, 2008

by gary magalogo From Salt Lake City, UT on October 21, 2008

by sassie From Reston, VA on October 20, 2008

These people are taking 45 days on a workout package and wont expedite for any reason other than foreclosure and get this they only have one TEAM to work with and one team leader.

by Anonymous From Portland, OH on October 17, 2008

I had FF for 2 years until I could refinance. For the most part, they were good to me. I made my payments on time and the only real issue was that they kept adjusting my rate. Hello! ADJUSTABLE rate mortgage. It was extremely frustrating at times to get a letter in the mail advising me that my rate was being raised again. However, I DID sign the papers. I guess at the time of signing I didn't take into account what an ARM really was, and that is my fault. I also had a mortgage broker who was a family member, and I trusted that person to do me right - meaning I didn't read the "fine print" like I should have. Again, my fault. I won't make that mistake again believe me! Sure it was at times frustrating to deal with them, but if people would just make their payments when they are supposed to, most of these problems would not exist. Imagine being a customer servie rep at FF, and getting 100's of calls a day from people with the SAME story. People who want help but maybe don't always want to help themselves. People who are pissed off and taking it out on anyone who answers the phone. Getting yelled at and cussed at all day long for things you have no control over. And for those that would say "they should know they are working for a crappy company" perhaps they do, but in today's economy we should all be thankful to have a job, no matter where the job is. I had a few people who were rude to me but overall they were helpful. I often utilized the message center on the website, where I could send them messages and they respond within 48 hours. It was very helpful and much easier then trying to get the right department on the phone. And to top it off, you have all your correspondence in writing. Every situation is unique and I'm sure there are legitimate complaints from honest and hardworking people on this site. I do find it hard to take some of the threats/complaints seriously when the person posting can't even spell simple words correctly. IF anyone at FF is making a profit on foreclosures it has the people at the top of the food chain, not those who are answering the phone.

by Anonymous From Portland, OH on October 17, 2008

I had FF for 2 years until I could refinance. For the most part, they were good to me. I made my payments on time and the only real issue was that they kept adjusting my rate. Hello! ADJUSTABLE rate mortgage. It was extremely frustrating at times to get a letter in the mail advising me that my rate was being raised again. However, I DID sign the papers. I guess at the time of signing I didn't take into account what an ARM really was, and that is my fault. I also had a mortgage broker who was a family member, and I trusted that person to do me right - meaning I didn't read the "fine print" like I should have. Again, my fault. I won't make that mistake again believe me! Sure it was at times frustrating to deal with them, but if people would just make their payments when they are supposed to, most of these problems would not exist. Imagine being a customer servie rep at FF, and getting 100's of calls a day from people with the SAME story. People who want help but maybe don't always want to help themselves. People who are pissed off and taking it out on anyone who answers the phone. Getting yelled at and cussed at all day long for things you have no control over. And for those that would say "they should know they are working for a crappy company" perhaps they do, but in today's economy we should all be thankful to have a job, no matter where the job is. I had a few people who were rude to me but overall they were helpful. I often utilized the message center on the website, where I could send them messages and they respond within 48 hours. It was very helpful and much easier then trying to get the right department on the phone. And to top it off, you have all your correspondence in writing. Every situation is unique and I'm sure there are legitimate complaints from honest and hardworking people on this site. I do find it hard to take some of the threats/complaints seriously when the person posting can't even spell simple words correctly. IF anyone at FF is making a profit on foreclosures it has the people at the top of the food chain, not those who are answering the phone.

by Anonymous From Pittsburgh, PA on October 15, 2008

To the idiot that keeps posting about a WET note, of course we have an agreement w/the investor to service their loan for them. Good luck w/that lawsuit. And when we f/c on your property and supposedly get this bonus you all seem to think we get you will get all of your loan docs back. And also have fun with your 1099 the next time you file income taxes!!!! Even if we f/c on the property you do not walk away from the debt!!!

by Dave S. From Fowlerville, MI on October 14, 2008

I own a legit foreclosure prevention company, there are some out there that are not legit and there are some that are just not very good. The truth is there are no guarantees, but it should be successful most of the time and there is never an excuse for poor service. Anyone in need of help, let me know. saylorafcs@yahoo.com

by Anonymous From West Hills, CA on October 14, 2008

If everybody's mortgage rate was reset back to original fate at the time of getting their loan most people would still be able to pay their mortgage and the mortgage company would still be getting money

by Anonymous From West Hills, CA on October 14, 2008

If everybody's mortgage rate was reset back to original fate at the time of getting their loan most people would still be able to pay their mortgage and the mortgage company would still be getting money

by Anonymous From Pittsburgh, PA on October 14, 2008

To everyone on here that is complaining about forced placed insurance or crying b/c ff paid your delq taxes make sure you read sections 4,5 and 9 on your recorded mortgage. If you are like everyone else on here and are irresponsible you can get a copy at your county recording office.

by Anonymous From Las Vegas, NV on October 13, 2008

I hope all of you notice that the last few post all came from Pittsburgh. We all know it's from someone at FF. They are just mad they they don't get their bonus for a forclosure. So all of you that have a problem with FF take them to court. Make them show you and the judge the WET note. If they don't have it and sold the loan then they have no legal right to foreclose unless they can PROVE to the court they have an agreemnet with the current note holder. Of course they don't have on because they don't know who they sold the note to. So all of you that work at FF wake up. When more people start to take ff to court and prove how FF really is not willing to work with anyone and only looking to charge outraguse fee's than people will be able to work out deals to save their home. If FF was losing money on a foreclosure why wound't they want to work out a deal to keep the owner in the home. So don't let them lie to you and say they lose money. TAKE THEM TO COURT and make them SHOW YOU THE NOTE!!!!!!!!!!

by Anonymous From Las Vegas, NV on October 13, 2008

A comment to Ashely's post: Let me say 1st that FF is a serviceing company and we know they sold most all the loans. So they don't lose any money at all. With the fee's they charge how would they lose anything. They are stelling homes from the people that need the help. If they would work with the home owners they could save some people a lot of headachs. All these post about how bad FF is and how hard they make it on the home owners to get help have to be TRUE. I know for a fact they won't work with me that's why I have to take them to court. They refuse to talk to me and have not responed to any letter sent to them. Thats OK because it will all come out in court. My day will come and if more people would take FF to court and make FF face the court. The home owners would have a good chance to save their homes. We all know that a company makes money when they foreclose. Just look at the FACT that our US Goverment just gave away 700 mil to the crooks like FF. So ashley just take your time and read all the post about how bad FF is and I'll see you in court.

by LACEY JONES From Detroit, MI on October 13, 2008

by Anonymous From Vineland, NJ on October 13, 2008

by Ashley From Pittsburgh, PA on October 13, 2008

One more thing: Do you folks realize you're all soliciting advice from people that are in forclosure just like you? Don't you think that if they had any clue, they wouldn't be in the same position? Just food for thought...

by Ashley From Pittsburgh, PA on October 13, 2008

Let me take a few moments to educate you all a little further on the processes and proceedings of First Franklin/Nationpoint Loan Services: 1. There are no quotas or bonuses for forclosing on a home. In fact, when the company is forced to forclose on a home due to no payment from the customer, the company actually LOSES money--think about it: you borrow 100,000 from the lender, then stop paying, now the bank is not getting any portion of the borrowed amount back, plus they aren't getting any interest back either. Throw on top of that the fact that they have to pay attorneys all kinds of fees and costs to actually go through the forclosure, then sell the property at a fraction of what is owed on it due to declining property values. The mortgage company LOSES money, doesn't gain any--do you really think they want to go through with a forclosure? 2. As for there being no resolution or loss mitigation options and Home Loan Services being outsourced to collect debts, that is absolutely incorrect. Up until First Franklin and Nationpoint originations closed down, Home Loan Services only serviced loans from First Franklin and Nationpoint. In an effort to be able to service outside companies, Home Loan Services had to begin using the mini-miranda "I am a debt collector" as part of the FDCPA guidelines to qualify. There are many options available to willing and qualified customers--the "I am a debt collector" is a formality and in no way reflects that that is the only thing the company is there for. 3. I understand everybody is upset that their homes are being forclosed on, and it is a difficult time in the economy for everyone. What I don't understand is how all the blame is being placed on the lenders and servicers, in this case, First Franklin/Nationpoint. Granted, there were shady dealings in the mortgage industry--a lot of people were given loans they shouldn't have qualified for. But why did the individual applying for the loan so willingly take on the responsibility of said loan when they knew they couldn't afford it. You have to own up to some responsibility and say "I made a bad decision". It shouldn't have been offered, but you shouldn't have taken it. By taking that loan you signed yourself up to a 30 year financial commitment that you are expected to uphold, and failure to do so has its consequences--forclosure, wrecked credit, etc. Who's really to blame: the "shady" lender who gave you what you wanted, or you the homeowner who bit off more than they can chew?

by Anonymous From Buffalo, NY on October 12, 2008

These people are the WORST!!! We recieved notice that our payment was going up by over 400$ the week before it was due. They broke contract stating that we were not paying our taxes. As per contract these were rolled into our monthly payment. We were told they "paid it for us in good faith". Then why does our statements show dispersement of our monthly payment???? These people are IDIOTS!! We are contacting our attorney. The gentleman my husband spoke to was so nasty on the phone demanding that we pay them. We have been advised just to pay what was our obligation so that is what we are doing. If anyone else is running into the same issues let people know. We can't be the only ones they are trying to screw over!!!!

by Anonymous From Pittsburgh, PA on October 10, 2008

Why don't you all read about the other mortgage servicers on here as well. All of you that think that a refinance will solve all of your problems w/ff you have another thing coming. Almost every servicer has similar if not worse comments. The fact is that mort serivcers are all the same and service loans per investor requirements, not what you think is fair. Good luck to you all!!!

by Anonymous From Pittsburgh, PA on October 10, 2008

You are the stupid people that signed the mortgage without reading it. HLS is more than willing to help in various ways. You all should be blaming your mortgage broker for selling you something you can't afford in the first place!

by Anonymous From Pittsburgh, PA on October 10, 2008

Here are a few things that all of you morons need to know. 1. Due dates are always on the 1st, not the 23rd. Pay by the 1st and you probably will not get a phone call. 2. If you have a hardship do not blame the mort co for your hardship. That's your problem. They will work w/you if you work w/them. If you fill out all of the information and if you qualify for any hardship assistance they can help you. Not everyone is going to be helped. Unfortunately most people bought a house they could not afford. 3. If you didn't read your note at the closing then quit complaining about an arm loan. That's your fault not the mort company's. Good luck winning a law suit as well. Last time I checked a note is a legal document.

by Dave S. From Fowlerville, MI on October 10, 2008

I own a legit foreclosure prevention company, there are some out there that are not legit and there are some that are just not very good. The truth is there are no guarantees, but it should be successful most of the time and there is never an excuse for poor service. Anyone in need of help, let me know. saylorafcs@yahoo.com

by Kevin Lee From Louisville, KY on October 09, 2008

I requested a loan modification four months ago but each time I faxed it, they said they didn't get it. 3 weeks ago, they said it was in negotiations and it would take a week. I am in a house that is probably not worth what I owe but who knows when I could buy another now. Stress kills, I had a heart attack and landed in the hospital last month. At 43 and 155 pounds, it just shouldn't have happened.

by MACK LACY From San Diego, CA on October 07, 2008

They clearly are not working to keep people in their homes. All I get the run around, no one can provide a clear answer. My paperwork was lost twice. I've been told this company has been sold twice in last 3 months now B of A holds the papers.

by Dale Giardina From Virden, IL on October 07, 2008

Just started the negotiation process to save my home. The received my documentation yesterday via USPS Priority Mail. Hope it works out, but looks like from previous comments that it won't.

by Rebecca Serio From Marengo, OH on October 03, 2008

by Keith From Bakersfield, CA on October 02, 2008

I trid to sell my home doing a short sell, I had a buyer for the home was willing tp paid 360K for the home, when we paid 333k, FF would not take the offer, the Pittsburgh office said the homes in our area were selling for more, when actually the builder was selling the same home for 125k less, if there's class action suite please conact me. keithrobinson44@yahoo.com

by Anonymous From Marysville, WA on October 01, 2008

by Anonymous From Saint Augustine, FL on October 01, 2008

never call you back started forclosure precedings, will not work with you , this last last chance before I file chapter 13

by Beulah Manso From Willingboro, NJ on October 01, 2008

They are working with me with the short sale.

by Tim Hammond From Clinton, WI on September 30, 2008

by Anonymous From Phoenix, AZ on September 30, 2008

by Anonymous From Reynoldsburg, OH on September 30, 2008

Horrible and very uncooperative people. Make it impossible to pay and make it cost more to make payments online and via western union. Just ridiculous and I would never reccomend anyone getting a loan with this company ever.

by neil mckinnon From Florence, KY on September 28, 2008

just stall you all day. every time you call

by Carolyn From Charlotte, NC on September 26, 2008

This company needs to close there doors. They are liers, unporfessional and will drag you along until they can file foreclosure papers on you.I have been working with these people since June 2006 and now my home is in foreclosure because they came up with a repayment plan that exceeded my income. They had all my financial documents before they came up with this ridiculous repayment plan. I wil ljoin the class action lawsuit. I have contacted the NC Attorney General about this company and also Charlotte Action 9 TV. These people need to get on the air waves so other people that have the same issues as we do can express their concerns. These people have no heart and think that they will always be in the business to do people as they have done. I declare victory over these people. I decree it now of any demonic spirits that exists with these people. The victory will be mine.

by Dan From Granada Hills, CA on September 26, 2008

They have been in trouble with the DRE and where told they can't do real estate anymore but they sold the company to a different company so they can commit fraud again. If they gave u a 50 year loan file a fraud case against them. there is no such thing as a 50 year loan. If you need help email me i have a great lawyer that can help u. danny20084@aol.com I say F*** first franklin for taking peoples money. Fight Back.

by Dan From Granada Hills, CA on September 26, 2008

They have been in trouble with the DRE and where told they can't do real estate anymore but they sold the company to a different company so they can commit fraud again. If they gave u a 50 year loan file a fraud case against them. there is no such thing as a 50 year loan. If you need help email me i have a great lawyer that can help u. danny20084@aol.com I say F*** first franklin for taking peoples money. Fight Back.

by BG From Silver Spring, MD on September 25, 2008

Call your congressman! After going through the loan modification/payment plan ruse (same runaround as many), my was foreclosed on August 25. I live in a 'no redemption' state so I could not save my home without hiring an attorney and petitioning the court. I'm fortunate that we live in an area where our congressman has put together many to assist homeowners. I'm confident that we'll be able to get our home back but it's not going to be easy. Contact NACA before the foreclosure sale. Also, see if there is an organization in your area called the Civil Justice Network. Fight First Franklin! They are crooks and if you're working on a repayment plan, be careful. They will give you the runaround up until they foreclose. God bless, good luck. We need a class action lawsuit.

by La Brava Bravo From Deltona, FL on September 25, 2008

My husband lost his job and was not working for 2mos and I obviously could not afford to pay for Loan, utilities, etc. We tried to get a loan modification, but did not qualify for it and did not recieve a call to notify us about this. The Reps are very rude they are not their to help anyone like they say they are doing. To make a long story short were in foreclosure and thnking of doing a short sale if they don't work with us u can be sure that we are getting a lawyer and dealing with it that way. First Franlkin=PREDATORY LENDER!!!!! They prefer to leave innocent people that have no control of the economy out on the street before they accept any type of modification plan!!! WHAT COMES AROUND surely will come AROUND!!! I don't know how they can sleep at night! AND FOR THE PERSON THINKING ABOUT SUICIDE DON'T LET FF BRING YOU DOWN!!!! FIGHT FOR YOUR RIGHTS!!

by Wanda Riley From Columbia, SC on September 25, 2008

by Laura From Greenbelt, MD on September 24, 2008

Please try contacting (NACA )Neighborhood Assistance Corporation of America at www.naca.com they may be able o help save your homes and get you an affordable mortgage payment.

by bessie gipple From Hicksville, OH on September 24, 2008

by alberto moreno From Newhall, CA on September 23, 2008

by Anonymous From Bethel Park, PA on September 22, 2008

by Anonymous From Warner Robins, GA on September 22, 2008

by blondie From Philadelphia, PA on September 20, 2008

pay your mortgage meow

by Anonymous From Blandon, PA on September 20, 2008

by Anonymous From Houston, TX on September 20, 2008

HEY!! PSSST..... DUMBASSES.... LEARN HOW TO SPELL AND MAYBE PEOPLE WILL TAKE YOU SERIOUSLY =)

by Cynthia Carlisle From Fort Washington, MD on September 20, 2008

I don't feel that I was given enough aid and assistance.

by marge From Syracuse, NY on September 19, 2008

I am presnetl 2 months behind on payments and have a payment plan worked out where i pay 1/4 and a payment for 4 motnhs. recently they said my mortgae would go up 70 bucks due to anincrease in taxes of which my taxes were reduced so why the increase. now i am scared after reading the baove that they may have started forclsousre proceedings and i do not know about it? I have 6 kids and cant move into an appt . when i tried calling for an explnation of why my payment is going up ,m they said it has to be reviewed and no one calls me back. pls advise me someone

by marge From Syracuse, NY on September 19, 2008

I am presnetl 2 months behind on payments and have a payment plan worked out where i pay 1/4 and a payment for 4 motnhs. recently they said my mortgae would go up 70 bucks due to anincrease in taxes of which my taxes were reduced so why the increase. now i am scared after reading the baove that they may have started forclsousre proceedings and i do not know about it? I have 6 kids and cant move into an appt . when i tried calling for an explnation of why my payment is going up ,m they said it has to be reviewed and no one calls me back. pls advise me someone

by kavetta weir From South Holland, IL on September 19, 2008

by Anonymous From Layton, UT on September 19, 2008

We were 1 month behind for 6 months due to a layoff and they were horrid to work with. They kept saying that there were programs available but then would let me know what they were. we finally got caught up by using our stimulous check. our final late payment was in January and they siad that since they got it in February that they would mark January on time and February late. We told them that we weren't contesting the late mark on our credit but need it to be in the correct month since lenders are hearing our situation and think we are lying since it shows ontime and then late in the period when we say everything was corrected. We have spoken to more than 10 different people and gotten 10 different answers and reasons for the mark being in the incorrect month. Last night they told me that it was their policy to makr it late in the month following the actual late payment. One time when I called they simply said that it sucked to be me. Run away from them as fast as you can. We are counting the days until we can refinance and get away from them.

by JOSEPH DAMON From Denver, CO on September 16, 2008

This is the worst loan service in america, they do nothing to save the company money, it seem to me they should just contect all the people who are in trouble and re-write the loan give them a month or two to recover, this will save the company and the usa.

by Anonymous From Knoxville, TN on September 16, 2008

When I've talked to them about my options, they have been hard to get in touch with and had promised information that took me following up another month to receive. Then I learned there was no guarantee that they could even help me and that there was a fee of at least $482 associated with the process. Then, I learned First Franklin was being taken over by another company in October, which could affect anything I attempted to do with them. I opted to not work with First Franklin. They don't seem trust-worthy or dependable.

by Jessica From Union, SC on September 15, 2008

I was 2 months behind on my mortgage and they started forclosure precedings on me. I started talking with Home Loan services in May of 2008 and they told me that they could do a loan modification. We started working on it right away. After I sent them the papers back I called them every week to see how everything was going. I always got the run around. I never spoke with the same person twice. They always needed more time because it hadn't went into review yet or needed more documents. For 5 months I dealt with this. Finally on August 29 they told me all they needed was 2 more recent paycheck stubs and they could stop the forclosure. On September 2 they sold my home. So if anyone is going through this right now the best thing to do is try to go to another mortgage company to get a refinance. It will be hard if you are behind on payments but some companies will work with you on that.I have filed a complaint with Consumer Affairs in SC so hopefully something can be done and this company will not be allowed to do this to many more people.

by DB From Glendale, AZ on September 15, 2008

I hate them people. Pea brains. I just found out my loan was sold to another co. I'm glad about that.NO MORE MORONS TO DEAL WITH!!!

by Anonymous From Old Town, ME on September 13, 2008

by Anonymous From Old Town, ME on September 13, 2008

i am dealing with the same issues. no callbacks, will not accept payments,rude reps,ARM out of the blue. i could go on.they are foreclosing on 10-21-08. any help would be appreciated

by LISA HOLMES From Byron, MI on September 13, 2008

THEY HAVE TRIED TO HELP BUT THEY CANT DO SO WITHOUT THE PAYMENTS BEING HIGHER. I DISCHARGED FROM A CHAPTER 7 BK IN 2006 SO I DONT THINK A CHAPTER 13 IS SOMETHING I CAN DO

by Cheryl Watford From Dallas, GA on September 11, 2008

by Nita From Suffolk, VA on September 08, 2008

I am in forclosure and fighting now. How do we start the class action lawsuit?

by Anonymous From Carlsbad, NM on September 08, 2008

by Martha Barrs From Cochran, GA on September 08, 2008

by TERRY CORDIAL From Flushing, MI on September 07, 2008

WE WERE DOING A MODIFICATION AND THEY NEVER!!!! DID THEY EVER NOTIFY US THAT THEY DENIED US ARE WHY WE WERE DENIED. I HAVE YET TO RECIEVE ANY THING FROM THEM AND THEY WILL NOT TALK TO ME ON THE PHONE. THIS IS OUR FRIST HOME AND WE WOULD LOVE TO KEPT IT. WE DID GET BEHIND(I GOT LAID OFF, BUT I'M WORKING NOW) PLEASE HELP ME KEPT MY HOME PLEASE

by Anonymous From Arvada, CO on September 06, 2008

by Anonymous From Hitchcock, TX on September 05, 2008

I have tried for three days to contact them and make payment arrangements and they kep putting me on hold...I has on hold for almost 25min. twice in one day. How can they help you if they won't pick up the phone.

by tonya george From Sheffield Lake, OH on September 02, 2008

by jim From Woodridge, IL on August 31, 2008

I have a loan with FF and we always pay it 15-35 days past the due date. today is the 30th of the month and the website won't let us make a payment. what the hell is going on ... I'm reading all these posts and should I be woried?

by Anonymous From Fayetteville, OH on August 30, 2008

by Megan Barnett From Carrollton, GA on August 27, 2008

They are no longer dealing with a mortgage so they have let someone elas deal with it. When I started to have trouble I offered to send what I could and they said no half payments only whole payments can be made. there have been time where I had the money to pay a part of a payment and they wouldn't take it.

by Geoff Schultz From Leechburg, PA on August 26, 2008

by Anonymous From Omaha, NE on August 25, 2008

this company and their customer service people are the rudest. they are not willing to work with you at all.

by anna From Omaha, NE on August 25, 2008

i have had my home loan with them for over three years and every month they put two pmts on mybill and i am never over 30 days late and in the last 6 months they are not putting anything into escrow acct.they are the worst people there is.they should not be allowed to loan money for pig slop to a pig.even the pig would get scr**d.

by Jennyferr Marcano Vargas From Brooklyn, NY on August 25, 2008

I have been contactting First Franklin Loan Services since the begining of this year (2008) regarding my adjustable rate loan and their Customer Service and Loan Modification Team have not been able to assist or provide any information regarding my options to prevent foreclosure. I also submitted several loan modification packages via mail and fax and according to them they did not receive them. At last, one of their customer service representatives informed me that my loan would be transfered to another company without adjusting my loan. I have been contacting on a weekly basis to find out the status of the loan transfer and no one is able to provide any information. All they are able to tell me is that I will receive a letter in the mail!

by Anonymous From Washington, PA on August 25, 2008

Here is the thing with First Franklin.I worked for them for 6 years as a foreclosure rep.Our hands are tied the company allows us soo much lead way and it is not much.The best thing to do is as soon as you get into trouble call there is someone who will help.I have saved more homes then foreclosed.As far as insurance if there is notice that insurance has not been paid on the home 3 letters go out.If there is no response forced placed insurance is put on.IT CAN BE REMOVED.The repay plan depends on money going in versus money going out.We do have options on removing fees.As far as mods go keep repay plan for 3 months and it CAN be remoded.NOT everyone there is evil.There have been plenty of times we wanted to do more for people but our hands were tied.I hope that i am making sense that their are options there.

by Rob From Tampa, FL on August 24, 2008

We got a couple of months behind on the 80% loan of our 80/20 (20 portion is paid up date) due to a change in my military status, and I find out only by calling them that the first has been referred to an attorney for foreclosure! Nice of them to notify me! The kicker is that we are now perfectly willing AND able to get caught up? They will lose big time if they try to sell the house; we surely have negative equity. I will most likely be getting a lawyer. If there is a fight, I can only hope that SSCRA will protect my home and family from litigation during my pending deployment. *** REPOST- please disregard the first, there was a misleading type ***

by Anonymous From Monroe, WI on August 23, 2008

by Melissa Gordon From Madison, WI on August 22, 2008

First Franklin was very good, I would like to continue with them if we can get this taken care of.

by Scott Cole From Ypsilanti, MI on August 21, 2008

I am absolutely at wits end with Home Loan Services (First Franklin). I have had to hire an attorney to deal with them and even his office is getting the run around. I was advised last March to place the house on the market to try and do a short sale. I listed the house immediatley. I then began to try and negotiate a Deed in Lieu of Foreclosure with them which they assured me over and over they would want to do versus a foreclosure on the property. Numerous, numerous times the Loss Mitigation department lost my paperwork and information and I have provided it to them no less than 12 times. Finally, after getting an attorney involved they acknowledge having the paperwork. They assured my attorney they would have the Deed in Lieu paperwork done in one week. That was four weeks ago. Just last week they stated they have to order an appraisal. The appraiser comes tomorrow. We finally received an offer of $70,000 dollars on the home. Outstanding balance is $130000. Only one offer in five months. Then, just this past weekend we receive a letter from a local attorney that he now represents Home Loan Services and he is initiating foreclosure proceedings. The problem with Home Loan Services is that they lie, they lead you to believe they are willing to do anything to help and that if you just provide information to them, they will work something out. THEY ARE LIARS, PERIOD! Merrill-Lynch should have their pants sued off for the incompetence of the staff at Home Loan Services. My attorney states he is in disbelief about how they have misled him. PLEASE, someone publicize a Class Action Suit against them.

by Anonymous From Grantville, GA on August 19, 2008

by Anonymous From Hyde Park, MA on August 18, 2008

This is by far the worst experience I have ever had with a loan comapny. The process of a shortsale seems endless. Very careless people. Please avoid this company !

by oscar From Culver, OR on August 16, 2008

no problem yet. just make my payments on time.

by MIGUEL TORRES III From Allison Park, PA on August 16, 2008

by Anonymous From Penfield, NY on August 16, 2008

Options are very limited. They do not refinance, and my ARM skyrocketed to over 11% in one huge jump.

by AliceBLT From San Francisco, CA on August 15, 2008

They are fraudulent and deceptive in every way. The loan originator used the property we were buying as an asset to qualify for the loan!

by Anonymous From Deltona, FL on August 15, 2008

I did call them before and they will not work with us.

by Anonymous From Roselle, IL on August 13, 2008

One dept does not know what the other is doing..ie: collections and short sale..

by Anonymous From South Fulton, TN on August 12, 2008

They do not make it possible to negotiate. When they try to help they instead up your monthly payment.

by Arletha Washington From Bowie, MD on August 07, 2008

by john i From Raleigh, NC on August 07, 2008

These people are a joke, they paid my escrow taxes I paid them back and they are still charging me escrow. I am contacting an attorney and a former CEO. Do not do business with these people and I suggest that anyone who has an issue with first Franklin contact the BBB and the attorney general office of their home state and PA

by Anonymous From Loganville, GA on August 07, 2008

For the last three months I have been working with your representatives on selling my house through the short sell process. However, your company has made this simply process into a long and intensive process. There seems to be a continuous effort to mishandle and lose my paperwork. Between my realtor, the buyer, and myself we have received conflicting information from your representatives. We have had to fax the same information over and over again, and they still claim the information hasn’t been received. There have even been times when we were told the information was received and then a return call would state that the information is not in your system. I am not sure if this is the process everyone must go through during the short sale process. However, I do have an interested buyer that wants to pay cash for the property. The property has been listed since February and this is the first viable offer I have received and would like to offload this property before I have to go into foreclosure. This is the last month that I will be able to pay the mortgage because this house is a drain on me and my family. Can we work together to get this resolved?

by Jerry Piper From Montrose, MI on August 04, 2008

by Anonymous From Mooresville, NC on August 04, 2008

I have filed a classaction lawsuit against FF and you can join as well, email me, firstfranklinclassaction@gmail.com, I have also sue the CEO and he hired 2 lawyers to defend hi, hitt the SOB in the wallet where it hurts. email me for the other info as well, under the new housing bill, it;s my understanding you can refiance thru FHA and force FF to write down their part of the loan

by Anonymous From Byron, MI on August 03, 2008

by Anonymous From East Stroudsburg, PA on July 31, 2008

by Anonymous From Beaumont, CA on July 31, 2008

Does anybody know if hiring a lawyer to do your loan modification actually works? We've been trying go through FF but they are claiming to be so behind but sounds to me they may be putting it off til we just cant handle it anymore and we go into forclosure. Has anyone tryed www.nationalloanmodicationcenter.com. We've spoke to them and it seems like they can help us but I would just like to know if anyone else has tryed this sort of thing before we pay them to help us.

by rich From Las Vegas, NV on July 30, 2008

I've been reading all the current and past post. I have even posted before myself about FF. I just don't understand how everyone that post have not put up a fight for their homes. It seems in almost every post no one takes them to court and fights. I just don't understand that. You can believe me that I will be in court with FF sson. And I will fight them in ebevry way I have too. It's the law that they show me the note. I'm taking them to court to make them show me because they won't talk to me on the phone. We will see. Again I just don't understand why most of the post the people don't fight.

by Quiles From Deltona, FL on July 30, 2008

I've read all of the comments posted and have found so many of us have experienced the same lies about being given a fixed rate only to find at closing that we were placed into an ARM. Us too did not want to loose our down payment since it took us years to safe up this money. We asked FF to place us in a fix rate and we were told we make too much money! We live pay check to pay check with 6 kids. How do they figure we make too much money is beyond my imagination. It amazies me how this company would allow so many of us to go into foreclosure instead of working out the rate or some affordable re-payment. It seems to me that in today's market they would want to keep us in our homes and continue to receive payments, instead of having a vacant house which they would have to pay taxes and keep up the maintance. Sign me up for the class action law suit.

by Dave From Chantilly, VA on July 30, 2008

We too have lost our house to foreclosure. We feel that we have a case of predatory lending. We gave 20k to the home builder as a down payment. We worked the FF rep on the loan. We supplied all necessary papers two months in advance. We continued contacting him every week to see if the fixed rate was approved and was told that everything was fine. We would have a fixed rate. It came down to the last 2 weeks and we kept asking for everything in writing. he kept saying that he would get that to us.... even up to the day before settlement. We were never presented a VESPA to sign showing what loan we were getting and the amount, rate, etc. We go to closing the next day, and all the paper work was there, except it was for an ARM. We told the lady at settlement that was not what we were told and that we did not want to proceed without contacting FF and a lawyer. We were told that if we walked away from the table, we would lose the 20k immediately to the builder and we would not have any rights to the house. Like to find another lender. So basically, we were pressured into sigining a loan that we knew was bad because we couldn't afford to lose the 20k that we worked so hard for. We tried to think positively, and hoped that the market would go up and we could then refinance. Two monts later, prices began to drop. We stayed there three years and then the payment adjusted to $1800 MORE a month. We tried working with FF and kept getting the run around. All we heard was how busy they were with all the other cases like ours. Needless to say, FF did not help us, strung us along until they just foreclosed on the house. Seems they had no intention of helping at all. We offered to continue to make the old payment that we could afford until we got something worked out, but they would not accept the payments. Seems that they did everything they could to let it go into foreclosure. We too are looking into finding a class-action lawsuit to get in on. We are seeking legal help now to see what our options are. They sold the house for $459k, which leaves us owing then $185k. Yes, we were dumb for getting into a loan like that, but who is wrong, the people that were forced to sign or lose money, or the lenders that were making these ridiculous loans to people that really do not qualify for them?

by Anonymous From Nokomis, FL on July 29, 2008

poor communication and lack of offering help in situation due to the housing market. raise arms without explanation. difficult to talk to someone other than collections department.

by Uric Henderson From Hanover, MD on July 29, 2008

by ROXANNE HERNANDEZ From Calumet City, IL on July 26, 2008

I COULD NEVER GET SOMEONE THAT SPOKE PROPER ENGLISH. I HAD TO KEEP REPEATING MYSELF THREE TO FOUR TIMES ALSO THERE WAS NEVER SOMEONE THERE TO SPEAK TO YOU DIRECTLY AND THEY ALWAYS WANTED TO RETURN YOUR CALL AT A LATER DATE SOMETIMES LAPSING MORE THAN A WEEK OR TWO

by Anonymous From Frederick, MD on July 21, 2008

I have had a loan with ff for about 4 years. My loan is set to balloon up next month. I have never been late. When my loan goes up it will put us in a pinch. FF has been very helpful (as long as I am very friendly on the phone) They have been very helpful and supportive to modify my loan. I spoke the the resolution team member recently and they said they are getting flooded with modification or hardship request. They were getting maybe 100 a day- now they are getting 500-600 a day. Good luck...

by Anonymous From Eastlake, OH on July 21, 2008

by Mary t. From Rockford, IL on July 20, 2008

First Franklin is the worst. They promised us a 30 year fixed rate and at closing gave us a hybred ARM loan. They gave us a loan that from the start put us into negative equity. Also they have told us we could not afford a loan modification. Funny thing is if you can't afford a loan modification that is less then the original loan then how is it you were approved for the initial loan? First franklin has lied to us over and over again. Said we were approved for a loan modification only to find out the denied it. They refuse to work with us to redo the loan, the refused a short sale, a deed in leu. They have refused partial payment in any form. My income does not support the loan payment now. First Franklin are predatory lenders in every sense of the word. We have filed a formal complaint with the Attorney Generals office in our state. IS ANYONE INTERESTED IN JOINING FORCES TO FILE A CLASS ACTION SUIT AGAINST FIRST FRANKLIN? If so please let us know and we will post info as how to contact us.

by Anonymous From Roscoe, IL on July 20, 2008

There will not be any help! Please understand, we are on our own.National City EXITED the business of third-party sub prime loans in late 2006 with the sale of First Franklin- their wholesaler mortgage division. Merril Lynch bought this failing, highly risky, bundle of subprime, defaulted loans, neatly packaged into a mortgage company...(First Franklin). Merril Lynch discontinued their newly accuired mortgage company early this year. Home Loan Services are debt collectors, they are not a bank, they are not a mortgage company, They do not have SPECIAL investors who want to invest in a non-performing entity. DEBT COLLECTORS, when you call their number, they are very specific in relaying to us a recorded message that says, Thank you for calling Home Loan Services. Home Loan Services is a debt collector, and any information we obtain will be used for that purpose. They will go to extrodinary means to tell you elaborate lies, and string you along, making you believe there will be a plan of some type. They will fax you signed contracts stating you will be in a plan of some type, stipulating down payment procedures, planned dates of payments, and request you return this to them by end of business day. These are all LIES. I am speaking from experience. I got this loan in 2006. Never late and have receipts to prove this.I was safe...so I thought. Since sept of 2007 they were filing motions to foreclose and sell my home and I had no idea. The law says that all parties must be notified of this. I wasnt. I was notified 2 weeks before home was to be recorded as sale, hard pressed to find attorney to talk to me, and once I found one he told me they said you defaulted...right here, its just too late. I showed up to court voicing my opposition. Slammed by the judge who I believe is corrupt, for not showing up to the 9 previous court dates. I might of steered this boat but am not the reason for the sinking ship. The judge gave me 30 days to vacate and diddnt care about my receipts for every payment, diddnt care about the contract I had from FF accepting a down payment for refinance, one month after this judge closed my foreclosure case, he diddnt care I had proof of having insurance or that my tax payments were on time. Start researching local county court websites, punch you name in see if theres a match. Find the pin # for your legal property description and google it...Thats how I found my home listed as a pre-foreclosure. It was posted on 9-22-07, 2 days after they filed complaint of foreclosure. They paid to list my home on this site. I Will have to be physically removed from my home. I will not leave voluntarily, and I am in a race against the clock to find a way to keep them from evicting me...Please, I am only writing this to make others aware of what is going on. Start researching online, this is how I became aware . Good Luck

by Anonymous From South Beloit, IL on July 19, 2008

The mortage servicing company- Home Loan Services makes more money off accounts in default! They essentially have quotas to make as far as foreclosures are concerned to make investors happy. They agree to foreclose on a certain # of homes In certain areas, In a certain time frame.. and receive compensation if successful, if not...The investors, get the compensation. There are no plans. They will lie to you, they are debt collectors. They will lead you on, and get away with it. search for loan servicers secrets. Research, arm yourselves with knowledge.

by Cindy From South Beloit, IL on July 19, 2008

I believe there is a much bigger picture here. National City sold off their mortgage wholesale division: essentially exiting the business of these types of loans all together. That was done in Dec. of 2006. First Franklin was their mortgage wholesaler. They announced their intentions of doing this in September of 06 when their stock started slipping due to the instability of the housing market.National City is accused of missrepresenting their quarterly earnings, which resulted in the inflation of their stock, which was then being sold or traded at prices much higher than they should've been. I'd imagine their investors were pretty upset. So what do they do? Get rid of the problem. Their mortgage wholesaler, First Franklin was no longer making money. They had to redeem themselves in the eyes of their investors. So no more risky, third party loans, and sell First Franklin. I think they sold it for 1.9 billion. Meanwhile, they're really in hot water with a looming securities fraud lawsuit. After they sold First Franklin, they still kept millions of high risk units on the books. Why? Well they said so they could offer repayment plans or get them paid off and then they would be back on their portfolio. Here's my theory, and i am a 34 yr old mother of 3 and no expert by any means. They had no intentions of offering repayments or instructions to do so... the quickest way to recoup their losses, make their investors, and everyone else believe the losses are directly related to non-payment by high risk borrowers, is to immediately foreclose. That way, if there is even one missed payment, they will foreclose, they have that right. But most lenders will help you if you are up front and in constant contact, unless there is alterior motives. So to the investors, all they see are defaulted notes, and National City doing exactly what they should be. Just to be able to show a court ordered judgement awarded to them in any amount is golden, because it is a guarantee that one day, somehow, they will collect, by means of property, or payment. So the investors see this as a step in the right direction for a company that is claiming false fraud accusations. I have first hand experience with National City's mortgage wholesaler First Franklin, I lost the rights to ownership of my home without even knowing it. When I was made aware of this fact by a letter sent to me by a foreclosure mill company they employ to expedite nothing but foreclosures, I had less than a month before my home was to be recorded as sold in court. What do I do ? call my lender, there is a mistake, I send my payments, pay my taxes and insurance. They said I was Late, make an arrangement, or i loose the house... Ok . Done. They told me I was perfect for a modification, sent me paperwork and I faxed 3 times a 35 page application. Sit back, dont worry. I show uo to court on the date I was told. July 9th. The judge was shocked to see me because apparently there had been 12 court dates. He was wondering why I was there. He did not want to hear a word and told me you have 1 week and bring your lawyer. I was floored, how can this happen. I started calling lawyers, and was having a hard time. I started research and found case filings from all those court dates. They awarded a judgement of default back in november of 2007 for 127955.00 when my note was 114500.00, then it went for sale in may, and since it diddnt sell for 127955.00 guess who bought it? First Franklin.. but for 137000.00. I absolutely had no idea, until that june letter. The only instance in regards to this was in sept of 07 I received a complaint from them about no insurance or taxes,I immediately called lender aggressively disagreeing the notion of their beliefs, even providing proof of payments. Then I was told everything is ok, they would let the legal dept know. thought it was taken care of...certainly had absolutely not received any court documents, notices, letters, all while i was sending in my payments. Get a lawyer at the last hour, he tells me although you have evidence of fraud, misrepresentation, I keep everything I even had phone bills documenting the calls to them to make sure my payment was received via debit or through their website. Since the june letter, I sleep maybe 1-2 hours per night, barely eat because I know what they did and are doing is illegal. Lawyers are so booked solid, its hard to tell this story and get a return phone call. I've filed complaints with just about every government agency I can think of, except the FBI which is next on my list. My Lawyer offered one bit of advice..Bankruptcy.. absolutely not.. I did nothing wrong! So 1 week later, Go before the judge with no counsel, to be lectured about not showing previously to try to save my home, or to file an answer...something. He said he had no choice but to record the sale and immediate posession of my home. I just started balling uncontrolably, In a room filled with suits, and let me say that the lawyer for First Franklin had about a 4 foot stack of papers, peoples homes and lives, everything they might've worked for...looking over my papers I refused to take from their lawyer, It states that justice has been served in the belief of the judge, and I have 30 days to get out or be physically removed. I have tons of evidence showing fraud, misconduct, violations of pretty much every act. They also charged my escrow account over 7000.00 to pay for taxes and insurance. The account was at 0, these charges put the account in a negative status, therefore, I was in default. But I have proof of my taxes and insurance. That diddnt matter, even to my lawyer, they said I defaulted, case closed. My lawyer acted as though he was scared of that term. Now, Im still researching because I know there is something more going on, but I'm so very tired, Divorcing my husband, been given an ultimatum @ work if I'm late once more, I'm fired. Good I hope they do...put me out of my misery because once I get thru still trying to figure out what just happened with my home...The upper management at the company I work for will be slapped with a harrassment lawsuit, creating a hostile work environment, slander, defimation of character, violating civil rights and labor issues. I was told by a manager at work that these issues involving my home, is seen as a problem to the company, but was told they wouldnt fire me, just make things uncomfortable. Go figure. Walk a mile, I say. I remember reading someones blog about title and deed issues, and she is right. Courts all over are throwing out foreclosure complaints because the lender cant show proof of owning the loan...maybe they shouldnt of broke it up in small units to seel them off. Look at your deed, mine said M.E.R.S. , mortgage electronic registration system. If you have something like this, you have a shot at having your case dismissed or thrown out..little but important victories, unless you have a judge that in my opinion might be swayed by something or someone. You've heard of Fannie May and Freddie Mac? Together these companies hold about half of the nations loans, they guarantee payments to the lenders if the loan defaults. Then theres HUD, it was a couple of big wigs from here to start the Mortgage Electronic Registration System. M.E.R.S, I wonder how deeds have this name on them? Imagine, having a software system that houses the information of loans, from multiple , multiple lenders, payment histories, property information, credit histories,and personal information. Maybe Im grasping at straws, but its relatively easy to attain the information I've shared here, all I was trying to do was prove they made a mistake... now they tokk my home, on paper for now, and one thing I failed to mention, I will fight this tirelessly.If I blew them off and diddnt care, I wouldnt bother, but I worked damn hard for the little that I have, and I absolutely refuse to go down without a fight, espically when I have records and documents to prove them wrong. These people are very good at what they do. They dont care how much it cost them to foreclose on each loan. Start going online to your counties circuit court website and punch in your name. Thats what I did. Start going on their website and start printing all of your payment history information, anything , tax info. Go to your counties trustee , assessor, to find tax payment history and find out if there has been a transfer of ownership. Get the pin number from your properties legal description, it is listed on your deed and loan papers, google it and see if there is a hit. Start looking for pre foreclosure websites to see if your home is on there.. mine was listed on a site 09-22-07. Go to mers.com or google it to see correct website, your mers number is on your loan papers, should be listed multiple times, on or near the top of a page. Document everything..and Get everything in writing. Please. If they tell you you qualify...get it in writing, If they tell you to not to worry, be afraid, and document the exact time, the persons first and last name, extension #, id#. Save even the envelopes from any correspondence,from the lender, lawyers, anything. Be pro-active and aggressive, in your quest. They are hired by The Lender to expedite the collections of these loans in the most efficient way...there is no payment plans, no modifications, no forebearence, these people are lying to you and getting away with it. I am speaking the truth. Think about it, When you call, They say, this is a debt collector...anything you say will be used for that purpose...

by CHRIS DAVIS From Racine, WI on July 18, 2008

tHEY TOLD ME THAT IF i MADE A PAYMENY OF 917 IT WOULD STOP THE FROECLOSURE, THEY NEVER PROCESSED THE PAYMENT A PROCEEDED WITH PROCEEDINGS.

by Anonymous From Verona, WI on July 17, 2008

by Anonymous From Burlington, NC on July 16, 2008

by Homeowner From Twin Falls, ID on July 16, 2008

I purchased my home in 2006 as a repo. There have been a few issues since then that I have had questions on. Each time I called I spent a lot of time getting transferred to different departments and explaining myself over and over again. It was an extremely frustrating way to try to get answers but I never had anyone who was rude or refused to try and help. I too received the daily calls from the 1st of the month asking if when I was going to pay, and it really pissed me off. However, as much as I hate to admit it, the payment is actually due on the 1st, grace period or not, so unfortunately they had every right to keep calling me (and calling me). FYI in 2.5 years I have never been late on a payment. To those who are having issues dealing with FF's customer service, here is what saved my sanity. Set up your account through their website and then set up an automatic payment plan for your monthly payments. As soon as I did that, the calls stopped. If you don't get paid on set days (i.e. the 1st and 15th of every month), never fear. I get paid every other Friday and I log in every month and adjust my payment date - no sweat. Even if I am set up to pay on the 8th or the 11th of the month, it proves an intent to pay and the calls stopped a long time ago. My second suggestion, take advantage of the "message center" on the website as well. Any time I have a question I get into my account and send them an email. You get a response in 48 hours (usually less) and I have found this a very easy way to have my questions answered in a timely manner and it also gives you a written record of what you said/what they said. Every time I have utilized this feature I have been pleased with the customer service. Granted, I am not in foreclosure or behind on payments, so I don't know if the message center would work for everyone, but hey, give it a try. To those out there who are really struggling and/or losing their homes I am sorry for your struggles and I wish you better times in the future.

by Tanya McKee From Baton Rouge, LA on July 16, 2008

by Dwayne Smith From Fitzgerald, GA on July 15, 2008

by Molina From Olympia, WA on July 14, 2008

I received my loan 2005, (a coventional, not subprime) because of excellent credit, but needed it right away which is why I chose NP. Nov 1, my loan payment increased $500 a month. HLS called and told me that I could apply for a modification and sent me paperwork. Modification was approved Dec 31 for two years. Everyone was cordial, suppportive etc. This was before Merril Lynch shut down NP origination loans. I guess that I am one of the few lucky ones...I live on a fixed income. One of the things the loan modification officer said was that the reason that I got approved was: No 30 day late payments (yet) coupled with my home still being worth more than my loan. Either of these two situations different I could have been out of luck.

by Anonymous From Farmingdale, NY on July 13, 2008

by Rich From Las Vegas, NV on July 11, 2008

I was doing some searching on First Franklin and came across this site and have read every post. I have been having a problem with FF and was glad I came across all this stuff. I sent FF a certified letter asking them in accordance with (15 USC, 1641(f) (2) that they provide me with the name and address of the true owner of the original note. The Uniform Commercial Code applies here: “It is the right only of the “holder in due course” (holder of the note) to enforce its right on the note.” The same is evident in the statutory language in NRS 103.3302 that “holder in due course” means the holder of an instrument and that person has standing to precede with foreclosure proceedings. Section 1641(f) of the TILA states that “[a] servicer of consumer obligation arising from a consumer credit transaction shall not be treated as an assignee of such obligation. They say they are going to start foreclosure on me. They have been very unwilling to work with me. I keep asking them to show me the WET NOTE. Of course they don’t want to talk to me or show me anything. I know they sold the note and have no legal right to foreclose. So now I’m now going to take them to court and stand in front of the judge and ask to see the original note with my WET signature. They know they don’t have the note and just don’t think I will fight them. I’m waiting to get if front of the court and make them prove they have a right to foreclose. 80 % + of all loans are sold after they are signed. Most people don’t know they can fight a foreclosure. It very simple, the lender must show they hold the note. There are many court cases that have been overturned because the lender can’t prove they own the note. The home owner just needs to ask “SHOW ME THE NOTE”. Take the lender to court before they bully you and take your home. The LAW is the LAW. Do your home work and get help from an attorney. Reading all comments posted just prove to me how bad FF really is and that they don’t want to work with anyone. After I get them in court and they don’t have the note I’m suing them for fraud. We will see what happens very soon when my court date is set. SHOW ME THE WET NOTE!!!!!!!!!!! R Las vegas

by Anonymous From Omaha, NE on July 08, 2008

by Anonymous From Yates City, IL on July 08, 2008

by Robin Lakin From Troy, MI on July 08, 2008

by Julia From Saint Peters, MO on July 08, 2008

I think it's DISGUSTING that anyone posting on this website would claim that they are 'more educated' than others and that this is why FF would work with them. I also think it's improper "SGT" to ASSume that everyone posting complaints here are just 'deadbeats' that don't pay their bills! My husband was HURT on the job and only received 50% disability for nearly 9 months. We TRIED to keep afloat and did for 7.5 months. Finally, we ran into a severe problem and contacted FF about a plan to get caught back up. They recommended a 'modification'. We filled out all the paperwork, spent $45 to fax it back into them and they told us for 5 weeks that they were 'processing' it. Come to find out in the long run, they never even looked at our modification paperwork. They immediately contacted their attorneys and began foreclosure proceedings. We called every 3 days for weeks and were LIED to consistently by FF (HLS). We even tried near the end to do a 'short sale'. We found a buyer who was willing to pay them 160K, but they refused, stating they could get someone off the street to buy it for 178K. We explained they would make more money doing the short sale, due to the deck needing repair and the siding was in bad shape even when we bought it. Three years later, it was needing some serious attention. Now, they thought they were so big and so bad. What a bunch of MORONS! They threw us into foreclosure and now, the house is only listing at 150K. Guess they got theirs! My husband is actively now back to work and we're in a much better place and a much better house with a much better lender! Those of you who think you're at rock bottom, just keep your thoughts positive, work hard and pray a LOT! What goes around comes around! NOT everyone who gets foreclosed on is a deadbeat. Sometimes, bad things happen to good people. It just shows your ignorance that you judge people! May God bless you and your ignorance!

by Sgt. Neil From Ashland, OH on July 02, 2008

My feelings experience with FF has always been a good one. they are always pleasant and willing to help you with your situation, al long as your willing to let them help you. A lot of customrers just hung up, or play the blame game. You signed for the loan you are responsible for it. you have no one to blame but yourself.

by payingmymortgage From Beverly Hills, CA on July 02, 2008

I had a loan with First Franklin and they were great to work with. I guess my experience might have something to do with my education level compared to some of the people posting complaints on this site. First of all payments for pretty much all mortgage companies are due on the first so if First Franklin calls before the grace period is up that is their perrogative. When I had my loan with them I was told the calls are based on your payment history and credit score. The people getting called early in the month are the ones that pay after the grace period. Yet these people get the call on the 2nd or 3rd and ask when their payment is due even though they have paid late for 2 years straight. Look at your loan documents that say payment due on the first genius. Who can blame them with the current economy. I used to work a collections job and it sounds like the same thing I used to always get at my job. The people complaining on this website are probably the ones that hang up when they get collection calls and when they do answer tend to scream and yell instead of working towards a resolution. Our loss mitigation department dealt with a lot of the same complaints as First Franklin when many customers sent in partial information and never followed up to verify that everything needed was received. If you want help that bad try calling. And half of the people who try to get modifications can not afford the mortgage even with a modification so they are just making it harder for everyone else to get approved. As far as arm mortgages are concerned, if you didn't know you had an adjustable rate maybe you should learn how to read. Don't blame a servicer/loan originator for the loan that your loan officer presented to you and you accepted. Also don't complain that gas prices are causing your mortgage to be late if you are paying a 5000.00 a month mortgage. I can see someone with a 600-1000.00 a month payment feeling the pain from the pump but not someone making 10000.00 a month in an office job. Gas prices affect people with less money or that are in a business such as self employed truckers who buy their own diesel. Also if you do not qualify for assistance because of a deficit try downsizing on some things. If your mortgage is 1000.00 a month your car payment should not be 1000.00 a month too. Try to live within your means. There are truly people out there that need help and do get it from First Franklin and other mortgage companies. Other people need to just throw in the towel and sell their house or go to foreclosure. And my favorite post on this subject was the person that lacked simple grammar and complained about their post-dated checks being cashed. Congratulations on your returned checks. You can not mail out post-dated checks and send them to a payment processing center for a large company that is for the most part automated and expect them to be held from cashing.

by edwardo s From McKeesport, PA on July 01, 2008

first franklin is the bomb

by Derek Heifner From Canton, TX on June 30, 2008

by Anonymous From Fort Lauderdale, FL on June 29, 2008

by Anonymous From Jaffrey, NH on June 28, 2008

Filled in fibnacial hardship forms, they say they lost them to re-submit, I did and They went to a different person, everytime I call they put me with a different person, I cant get any solutions.

by Johnny Wilson From Atlanta, GA on June 26, 2008

The payment options are not very customer friendly and I don't have faith they will help me with my situation. Also, I would like to have one person that I could speak with and not several that I have to explain my situation to everytime I call.

by Susan Zech From Waukesha, WI on June 25, 2008

When you call this mortgage company, you can never get the same person to represent you or answer you questions. They are rude and hang up the phone. When I approached them about my situation, they didn't care and refuse to work with me on trying to work something out. It is very frustrating when you are struggling and would like to get some help somewhere. I pay 1804 for my tiny house at over 11% interest. I should sell my house of 18 years because they don't want to work with me.....UGH@!!

by Anonymous From Saint Petersburg, FL on June 24, 2008

THE WORST EVER.. they fill your head with promises they wont keep My payment with up 700.00 the first year..Iam now $100,000 in the hole paid $257k in June of 2006 and it just appraised at $160,000 they refuse to help and i cant refi with almost $100k in negative equity...so Iam now in foreclosure and playing the waiting game like everyone else

by Kristan Greene From Fort Edward, NY on June 24, 2008

by Sonja Curtis From El Paso, TX on June 24, 2008

Sent in paperwork for loan modification the end of April before soon to be ex lost his job. He was going to continue to try to help me make payments, but can not now since he lost his job. Told this to FF and they act like they don't care

by Anonymous From Atlanta, GA on June 23, 2008

by mia anderson From Louisville, KY on June 20, 2008

by Anonymous From Laconia, NH on June 19, 2008

First Franklin is useless. When we first applied for a mortgage, it was through a local Wells Fargo office. After months of getting the run around, our agent "disappeared". All of our information was gone along with several other buyer's information. Then comes "First Franklin". Wells Fargo got us a mortgage through this "company" because they said that we no longer qualified for a traditional mortgage. We thought everything was all set. Wrong! Our closing was promised every week for 7 weeks. By then we said forget it and they threatened us that if we didn't close when they said, we would owe thousands of dollars. When we got to the closing table, our mortgage terms were not what we had been promised. We loved the house and signed because we were told that our scores had gone down (due to the significant number of inquiries from them!). After 6 months, my husband passed away and I was forced to file bankruptcy. First Franklin will not even return my phone calls! The reaffirmation agreement includes amounts that are higher than the actual loan amount. It has been almost a year since my husband passed and I have not gotten a response from FF yet. Funny thing is, some friends of ours also tried to get a mortgage though Wells Fargo but ended up with FF. A few months ago, their home was forclosed on and sold at public auction. And can you guess who bought it?? WELLS FARGO. What a scam.

by Callie Chessor From Gallatin, TN on June 18, 2008

I had my garage burn and trying to get my insurance money from them has been a awful ordeal. How do you build something back without the money to do it. They disburst MY money 3 different times and I still do not have all of the money. I will be refinancing my home and I will not use this company again. I do not recommend them to anyone. Go somewhere else and make sure if you are getting a loan for a new home make sure it is a local company in your home town. The claims department reps are not helpful or friendly. WHAT HAPPEN TO TAKING CARE OF YOUR CUSTOMER. In this day and time I can see your company going bankrupt. I do not see that many good commits about your company and if I had time when I was purchasing my home, I would have look somewhere else. But I have learned from this lession. I hope someone else will read this an make a better decision.

by Debbie Wright From Washington Crossing, PA on June 18, 2008

Similiar to what everyone else has been saying, I have had a horrible experience with FF in trying to work out a resolution to my crisis. I can not imagine that it makes any sense for them to foreclose on another home, witeh the glut of what is happening in this country. But they are not only making foolish business decisions by not working with home owners, they are adding to the crisis this country is in. Many people could afford a modified version of their loan or could pick up where they defaulted with some assistance, so it seems to me to be either a case of corporate greed or foolish policy to not work with homeowners. There is a class action lawsuit for shareholders, which seems to indicate how poorly they handle their business in general.

by mia anderson From Louisville, KY on June 18, 2008

by Anonymous From South Beloit, IL on June 16, 2008

Predatory lenders at their finest. I will say that there are a handful of representatives, who were willing to listen, but they were not able to help. To them, I thank you...as for the rest of the so called specialists, I hope that one day the morality issue in regards to the malicious nature of this industry keeps you awake at night. The problem is not sub-prime loans...it's the lenders who label their clients as such. I worked in a similar industry, and quit because I could'nt be a Team Player. I could'nt take just knowing that one of our customers was being screwed. I realized, even though I had no direct involvement in how these contracts were configured, I was involved, because I knew what was going on, so I quit. I'm broke, but I sleep at night. We all just want an equal, level playing field . Bad things happen to good people all the time, we should'nt be penalized for that.

by Anonymous From Winter Springs, FL on June 16, 2008

I tried about 8 months ago to re-fi because our 1st loan was an ajustable rate and went up about 300 dollers more and they told me they could not help.

by Anonymous From Circle Pines, MN on June 16, 2008

by Armando Sandoval From West Covina, CA on June 13, 2008

want to modify my loan and if possible get a forbidence on the amount outstanding and I realize a chapter 13 could possibly get rid of my 2nd all together. My main goal is to save my home!

by Anonymous From Louisville, KY on June 13, 2008

by Jennifer Hurdle From Saline, MI on June 11, 2008

I called to ask them about short sale or foreclosure options. They emailed and mailed me forms to fill out, then before I had a chance to return the forms sent me notice of default and intent to foreclose. I cannot get anyone there to tell me how to proceed. We have a realtor lined up to sell the home, but cannot get any cooperation from FF.

by Anonymous From Queen Creek, AZ on June 11, 2008

by Anonymous From Riverdale, GA on June 11, 2008

I believe they were part of the predatory lending organizations.

by Anonymous From Green Valley, IL on June 11, 2008

They are not willing to work with us on our situation. They are rude over the phone also.

by Anonymous From Sun City, CA on June 10, 2008

They did a foreclosure sale without letting us know. We found out by someone comming to our door offering us money to vacate in 2 weeks time.

by Anonymous From Flat Rock, MI on June 10, 2008

by Anonymous From Orlando, FL on June 09, 2008

by Anonymous From Saint Cloud, MN on June 09, 2008

by Ginger Bennetts From Murrieta, CA on June 05, 2008

by Mario From Wixom, MI on June 05, 2008

Not only did they FORGET to advise me I was eligible for loan modification, dealing with their Home Loan Services Dept during the Redemption Period has been laughable. I wish I was recording the calls because the LIE about the law. They told me the Sheriff would be here the day the Redemption Period ends to THROW me out. This is the worst company ever, had I known I would have save a few more months and just gone to a normal bank.

by Mehgan Limb From Evanston, WY on June 04, 2008

by Anonymous From Denton, TX on June 03, 2008

by Austin Grissom From North Richland Hills, TX on June 02, 2008

by Anonymous From Carrollton, GA on June 02, 2008

by Anonymous From South Lyon, MI on May 30, 2008

FF resolution said they would work with us and never did, not only that but they strung us on for a almost a year before letting us know we were truned down which made us occour serious late fees

by michelle stout From Avon Lake, OH on May 29, 2008

by michelle From Avon Lake, OH on May 29, 2008

i have had the same horrible experience with ff i am currently trying to get my house back reading all these entries makes me want to cry i thought i was alone i feel for you all and hope things work out for all of us

by SayWhat From North Augusta, SC on May 29, 2008

I sent FF two payments in the same envelope, the payments were on time and combined they equalled the monthly amount due on the mortgage. SOMEHOW, FF lost one of those payments. I was livid when I received my mortgage update and called immediately to ask what had taken place and why the smaller of the two payments was credited, yet not the larger of the two. They promised to look into this. I have lost any fiath I may have had in FF and feel the error may have been done intentionally. This error occured after I painted the house both inside and outside, completed the landscaping project and added other improvements. I told FF I have never been late and I hope they resolve this quickly. I feel insecure about this loan's future though I have done everything to honor the terms. If they do not find the payment, I will find another place for my family to live as I refuse to pay for FF's error. Yes, I have proof that I paid on time, FF also has proof that I've paid on time every time since taking on this responsibility. Although I visited a soup kitchen twice since taking on this loan, I knew in my heart that paying this loan would keep my family house and safe and when I stood there in line, the homeownership pride almost eradicated the shame of poverty. Now, I am unsure how to go forward. I must say the people I encountered while talking to FF were professional and kind enough, it's the corporate structure that needs reworking - from the top down. Also, as of June 1, Merrill Lynch has sold FF, who knows what the future holds? I guess we all have to wait and see. At the moment, I am starting to organize my personal possessions in anticipation of a move, especially after reading the comments I reasd here on this site tonight. I doubt my payment will ever be found. I will not stand for this incompetence. It's a lousy way to conduct business.

by Peggy Vysniauskas From Hazel Park, MI on May 28, 2008

When I lost my job I got no help from them and they would just say when you get a job we will help so I did and the payrate was half of what I was making so they could not help me. I will be homeless soon and its the most horrible feeling to deal with.

by Anonymous From High Point, NC on May 28, 2008

by Roberta Roessel From Tampa, FL on May 28, 2008

I have been going through this hassel since December. I have called to get assistance and I have been told I am calling too much - my house was in foreclosure due the economy and our painting business losing money. I have had terrible treatment from the persons who answer the phone, no one can find my records, I have sent requested documents several times and I have had to send them again.

by anna From Mooresville, NC on May 28, 2008

Our treatment from First Franklin is horrible. We are suing, going to make it class action, if you want to join us and fight back, email me & I'll send details firstfranklinclassaction@gmail.com

by Anonymous From Chicago Heights, IL on May 26, 2008

by Anonymous From Saint Paul, MN on May 26, 2008

by Anonymous From Amarillo, TX on May 25, 2008

by Anonymous From Lufkin, TX on May 25, 2008

I feel that they took advantage of us when we bought the house and they did not in good faith treat us right about the interest rate. I also feel that they did not try to help lower our payments when my son-n-law was transferred to another town. I think they wanted the house because we had so much equity in it and they could resell and make a big profit. They are very cold when you talk with them. no mercy

by Myra Lynn From Gibsonville, NC on May 24, 2008

by Anonymous From Salt Lake City, UT on May 23, 2008

First Franklin is probably one of worst lending institutions I have every had to deal with. They call 2-3 times a day. When you pick up the phone, no one responds. AND THEY ARE THE ONE'S CALLING!!! My advice, RUN, DON'T WALK away before you sign ANY contract with First Franklin

by Anonymous From Riverton, UT on May 21, 2008

by Kat From Philadelphia, PA on May 21, 2008

First let me say to the asshole who states that people are whining...People are NOT whining...They are trying very hard to deal with this awful situation. Are you NOT reading the posts? Most folks are able to pay the initial "teaser" rate, but when it resets that is Usually the problem...Did you not read, that people were misinformed up to and after the closing!! people don't wish to be coddled, they would like to work out arrangements to make payments and keep their loans...and First Franklin/Home Loan are giving people the run around...your not even worth my energy.. anyway...to everyone else, i too had a loan with First Franklin, and it was to adjust in June 2008. I also had the pre-payment penalty..I thank God I was able to refinance this month to a FHA Secure loan..FHA requires a lot of paperwork, however they do not operate under deceptive guidelines such as First Franklin..Please, please consider FHA Secure to refinance your home..If anyone would like to talk to me privately, please let me know...through my search i have found truly wonderful loan officers who may be able to help you!!!

by Anonymous From Chanute, KS on May 20, 2008

by Stephanie Hardin From Neelyville, MO on May 17, 2008

They have always been nice and tryed to help with the repayment plan but the payments are what we are going to have a problem with.

by angie From Concord, CA on May 17, 2008

My experience with FF has been similar to all of you....I found out where we can complain. I urge everyone to contact The Office of the Comptroller of Currency, Federal Reserve Board, and State Banking office. See this website: http://www.afscanhelp.com. Americans for Fairness in Lending. PLEASE FILE COMPLAINTS AND LET YOUR VOICES BE HEARD.

by carolen smith From Highland, NY on May 14, 2008

by Kerrie McHardy From Douglasville, GA on May 14, 2008

by Sonia Omar From Chicago, IL on May 14, 2008

a breech purchase at 4411 w fulton st chicago,il. 60624, still reports as mine a year later.

by Anonymous From Washington, PA on May 13, 2008

Rates?

by Bernita Alston From Trinity, NC on May 13, 2008

We have been working on a repayment plan since march 17, 2008 when they sent my payment back, in my repayment plan it stated that if I could not make the payment on the selected date to call them. I did that and they returned my payment when it was made. i just want to be able to keep my home for me and my family, I can afford to do this i just can't pay all of the money due until the 15th of the month and they are not willing to wait to that date the foreclosure has to continue, they have released my money back to them from Western Union so half some of the money is there I can't send the remainder until the 15th. Brian Latell has been wonderful in trying to assist me, i can't give them the entire balance until i get paid.

by Rukayah McQueen From Durham, NC on May 13, 2008

They don't offer flexible options. I have been talking to the mortage company and trying to sell the house and none of the departments are updating their files. I get calls from other departments that are not aware of the previous conversations. Also, the house was flooded due to a bad storm that affected the entire city. They were not helpful at all.

by Dumbfounded From Baton Rouge, LA on May 12, 2008

I bought my home 2 weeks before hurricane Katrina. I have made my payments on time and in full every month since then until February. I had a purchase agreement to close February 28th 2008. The payoff i received when i put the house on the market was what the PA was negotiated from. The payoff provided to the title company was 12k more the days bfore closing AND 22k more than I borrowed. The closing fell through and the buyers walked. Since then they have started foreclosure proceedings. I have sent in 3 supplement PA's and tried to work a short sale. ALL 3 have been denied due to the lowest they will take for the house in a SHORT SALE is 6k under the appraised value of the house even though the amount I borrowed originally was 30k less than the appraised value. Seems to me they are trying to get in the real estate business which is probably why they cant manage their mortgage business. They have consistently been rude and unable to respond to the PA's in time for the buyers to stay in the deal. I have owned 5 homes in my time and never had any issues with making my payments. I put the house on the market and have done the right thing by doing so, but when i moved to accomodate the 1st closing i rented an apt for 7 months. I could not afford the house payment and rent. My real estate agent and the title company have both said they have never, in 30 yrs combined experience worked with such an incompentant company.

by Anonymous From Leominster, MA on May 12, 2008

We did not know what we were getting into with refinancing on adjustable rates. What a nightmare!

by KINDRIL MITCHELL From Douglasville, GA on May 12, 2008

First Franklin Loan Services is extremely hard to work with. They do not offer many flexible options for homeowners trying to keep their home. They are not benefiting from foreclosing on homes so why not work with homeowners to help them. I was a first time home buyer. If I knew what I know today, this would have been the LAST company I would have chosen to provide me with a loan for the most valuable asset in my life.

by Amanda Martin From Osseo, MN on May 10, 2008

by Judy Lampree From Cleveland, OH on May 10, 2008

This company is basically a hot turd that was sold off once last year by the struggling National City Bank of Ohio and is "eagerly" being shopped around now by Merrill Lynch which can't dump it quickly enough. FF is such a horrible investment it resulted in the CEO of ML being fired last year. If you call ML directly to try to avoid FF's bullsh*t customer service you are dumped into ML's complaint department, never to be contacted again. I sympathize with all of you who have been trapped into this crap orphan of a financial institution (term used loosely), All I can tell you is I see it getting worst before it gets better. Nice to know Bear Sterns can get a couple billion to bail it out of it's bad financial choices but when common consumers find themselves one-missed-payment away from being homeless because of the unscrupulous practices of the mortgage industry they are just called "winers" and are told to suck it up. America, the greatest economy in the world ladies and gentlemen....yeah right.

by jane dupont From Southampton, PA on May 09, 2008

by Kelly Havard From Citronelle, AL on May 09, 2008

by Suomynona From San Francisco, CA on May 09, 2008

First Franklin's short sale process is among the most unprofessional bank-related businesses I have ever encountered. I don't know who deserves more pity - the people who have to work there or the people whose loans are "serviced," and I use that term loosely, by FF. .... I'm representing buyers on a property with a FF loan. As you can guess, it's a short sale. Our offer will pay off FF's loan in full. An experienced business person would shout, "Thank you! Let's get this deal done before your buyers change their mind." ..... But FF's folks and process keep delaying the deal. They lose documents, repeatedly. They keep reorganizing their operation. Their software and systems seem designed to be nonfunctional. Their phone system manages to rout calls in an endless loop. The staffers have been polite, but powerless to influence the outcome. .... If I were an investor in FF and National City I would short their stock, not because their loan portfolio is weak, but because THESE IDIOTS CAN'T MAKE A DEAL THAT MAKES FINANCIAL SENSE FOR THEIR INVESTORS. The only reason I can I can believe they would delay is because they have some kind of deal with congress. I spoke with my congressman, a former banker, about their intractability, and he ..... I'm not new to the back office procedures in banking, having developed several, and I have a decent command of finance. But a competent team of 3-5 could build software in 30 days that is better than they have now, and in 90 days the team could have it fully stressed tested for hundreds of thousands of records.

by carlos pinheiro From Lowell, MA on May 08, 2008

by Anonymous From Denver, CO on May 07, 2008

by TS From Wendell, NC on May 06, 2008

I'm not facing foreclosure but here's an example of the mathematical abilities of FF staff: I missed my payments Due March 1 and April 1. I called thinking I was only past due the April 1 payment. They said no, if I didn't make a payment my loan would be in foreclosure for not making a payment by May 2nd. I was making a payment anyway. So, my point is FF's calendar is WAAAAY off from the one the rest of us use. Let's count together kids: March 1 to April 1 = 30 days, April 1 to May 1 = 30 days. If i'm adding t like the rest of the world that's 60 days, not 90. I called the rep a dumbass and questioned her education level. She replied in a typical, condescending, black collection agents tone (not to be racist but you know the tone) "Your payment gonna be 90 days late less you pay". No lie, verbatim, I have it recorded. I'm thinking about posting it on-line. If nothing more just to show how a company that can rob through sub-prime lending can get as mathematically creative as they want.

by Anonymous From Titusville, FL on May 06, 2008

this company may participate in predatory lending practices.

by Jennifer Foote From Ogden, UT on May 04, 2008

The arm is the cause of the problem. It was explained to me. I asked if there was a way to work out my payments and as told I could do a one time split and total due. First time homebuyer. not sure of my rights. When I went to make a total payment to make it current. They told me that I was in foreclosure 2 days prior. and I had to talk to their attorney. It took them 2 month to get me a quote. Which was too high for me to pay for me to make the foreclosure go away. Been waiting on one person or another to help with the situation. now I am down to the last days to save my home.

by Roy Vasquez From Coalinga, CA on April 30, 2008

by kasey mcallister From La Grange, KY on April 30, 2008

by janice brown From Columbia, SC on April 29, 2008

by TANYA HARRIS From Schenectady, NY on April 28, 2008

I contacted loss mitigation for help under their Hardship Assistance program before my payments fell behind and I was blown off and told that there was no help for me at that time because my payments were NOT behind. Had I known that my payments had to be behind before requesting help to avoid foreclosure from my very mortgage company, I'd never have wasted my time filling out all the forms they require to request assistance under the program. Now that my payments are behind, I've requested assistance again and I haven't heard from Loss Mitigation once.... but I have heard from Collections (of course!!).

by Stacey Rothenberger From Slayton, MN on April 28, 2008

They were very good to us with the payments we were making but unfortunately because we fell behind they have started foreclosure proceedings

by VANESSA ASHI From Ellenwood, GA on April 27, 2008

WE TWO MONTHS BEHIND AND WE APPLY TO MODIFY THE LOAN AND WE KEEP CALLING THEM TO KNOW WHAT IS GOING ON BUT THEY KEEP GIVING US RUNING AROUND THEN LATELY THEY TELLING US THEY LOST THE FILL.IN THIS MORDERN AGE EVERYTHING SUPPOSE TO BE IN THE COMPUTER.AND NOW WE ARE 4 MONTHS THEY WILL NOT EVEN ACCEPT 2 PAYMENT OR ANY PAYMENT PLAN THEY WHANT THE WHOLE 4 PAYMENT AND THE ATTORNEY FEES.WE ARE FIST TIME BUYER,SO IF ANYBODY HAVE ANY KIND OF INFORMATION THAT CAN HELP.PLEASE EMAIL ME AT IVILLASUN@YAHOO.COM

by kim From Mobile, AL on April 26, 2008

i have had a mortgage with f/f for three years and it have been the worst ever i also entered into a repayment plan and was told not to make any payments until i hear from the rep. i waited and called almost daily and was told every thing was o.k that they would work with me because i have a disable son who meds,and doctor bill were high for me at the time i had not missed a payment until he became sick.at that point i had only missed one payment finally i did get a rep. on the phone she told me that my first payment would be a payment and a third i agreed ,by this time i was two payments behind i stayed on this repayment plan for the next year i call and asked when am i going to be caught up no one would ever call me back or give me an answer, then the a.r.m kicks in i had a payment of origanaly 414.00 a month to 1100.00 a month due to the lates i could not get refi. anywhere i am in the process of filing a lawsuit because this was not right nor legal.

by Anonymous From Chicago, IL on April 25, 2008

I want to start out by saying I'm not attacking ALL lenders. There are some reputable lenders out there. However, I do not have the words to describe the business practices of First Franklin. There is a pattern of their predatory lending and violations as well including TILA and RESPA. The problem is they seem to get away with this behavior. I almost let them get away with these criminal acts myself. But I thought enough is enough. There are too many people out here that is experiencing the same thing over and over with the same predatory lending institutes and if no one stands up they will walk away free and with no regrets. I decided to stand up for myself and mother. The took advantgage of both us and this is not a coincidence both of us have seperate homes with this same lender. We have filed a federal lawsuit against First Franklin and all of their co-conspirators. It is time to take a stand. If you can't stand you will fall. Don't fall victim to this company. If you need help or have questions please email me at melvinsumlin@yahoo.com

by Anonymous From Central Point, OR on April 23, 2008

I feel so bad for these people and there hopes of being a homeowner. It is all the greed of the lenders, realestate people and our goverment for not helping but letting this criminal acts happen, shame on our greedy government. sad in oregon

by Matthew & Rose Traudt From Sprakers, NY on April 22, 2008

if they would try and help us they would be perfect

by Amber From Saint Petersburg, FL on April 21, 2008

I have never had a problem paying my mortgage. But they harass you constantly to make your payment. They keep calling from the 1st til the end of the grace period and never stop. Sometimes every 2 hours. One time I answered the phone and told them to quit calling til I am actually LATE! I am self employed and the incessant calling while I am working will cause me to not be able to pay. Because they are STRESSING ME OUT! This is actually my very first mortgage so I did ask a friend if other mortgage companies do this and she said NO never. Who the heck calls you to make your mortgage payment 3 times a day when you are well within the grace period? They are crazy! I hope I can refinance next year because I cannot stand the all day phone calls.

by Anonymous From Farmington, MN on April 21, 2008

i hate first franklin they have been of no help to me at all, my husband was laid off for 6 months and as soon as he got laid off we put our house up for sale for a short sale we lowered our price many times due to the market we finally got an offer and they took forever and now the person who made the offer withdrew the offer cause they were dragging there feet we called them everyday telling them our conerns of losing the offer and they didnt seem to care what so ever worse service ever now we are foreced to foreclose cause we cannot afford the payment cause it went up 400 dollars worst company ever

by sara From Orlando, FL on April 20, 2008

by Anonymous From Massillon, OH on April 16, 2008

I have submitted paperwork for help but never recieved a response.

by Anonymous From Bloomfield, NM on April 15, 2008

by ananymous From San Mateo, CA on April 12, 2008

I hear what everybody is saying and am going through the same thing in CA. They put me in a repayment plan for $4400 per month and they told me to call on Friday until 10:00 p.m. EST to pay on April 11, 2008 and they were closed. Now I broke my repayment plan and more than likely will be in the same boat as you people.

by Anonymous From Hartford, KY on April 12, 2008

we too submitted a bunch of paperwork so that they could (help) us with our payment. We were never contacted about the help. Now they are going to forclose

by Anonymous From Troy, MO on April 11, 2008

by Francisco Zangerolame From Miami, FL on April 09, 2008

Agreed with all comments below, dealing with the collections department since last year, was able to stop the foreclosure with a payment plan that is totally unfair

by JAKE From Cloverdale, IN on April 08, 2008

FIRST FRANKLIN IS THE WOREST COMPANY ON THE MARKET

by Anonymous From Yonkers, NY on April 05, 2008

by Anonymous From Gary, IN on April 05, 2008

I submitted a bunch of information to ASK THEM FOR HELP, they dragged their feet for 3 or 4 months because they were "busy with so much paperwork", and when they finally DID reveiw my work, now I'm being sent to foreclosure court. That's the help they give me!

by Anonymous From Saint Simons Island, GA on April 04, 2008

overall not a bad company, thy did what they could do but at this point is simply doesn't make sense for me to hold on to my home

by Anonymous From Elkhart, IN on April 02, 2008

They are very rude and refuse to work with us since we have had numerous medical bills and I have lost work time because of health issues.

by Anonymous From Brooksville, FL on April 01, 2008

Submited all the information they asked for, only to find out later with a man knocking on my door serving me foreclosure papers. They said they could help and never called me back.

by David Lopez From Fort Myers, FL on April 01, 2008

I tried to set up a short sale months before I fell behind. They were no help.

by brenda shipman From Snellville, GA on March 31, 2008

by kristy From Peru, IN on March 31, 2008

anyone ever here of a fifty year loan? F/F stuck us in one and we didnt even know it!! Also something is just not right with our appraisol. Looks like we got hit up for 14,000 to much . Im having this invetigated, and contacting the news and the attourney general!! Watch out F/F

by Anonymous From Immokalee, FL on March 30, 2008

by Anonymous From Pittsburgh, PA on March 27, 2008

by John Maine From La Plata, MD on March 26, 2008

by joshua fleenor From Rio Linda, CA on March 24, 2008

I have tried many times to work something out with my lender. They do not seem to want to work with me at all.

by Anonymous From Burlington, WI on March 21, 2008

Worst unprofessional company out there. Not there to help their clients.

by Dave F From Ironton, MN on March 20, 2008

To respond to those who would have us believe they have NEVER been behind or had a problem with First Franklin....good luck when you’re A.R.M. adjusts! Yes we do have an obligation to make our payments on time as per our loan paperwork, however as a lender, First Franklin has a responsibility to provide appropriate, timely, and consistent customer service which they have not! I was placed in a position of being out of work for 6 months and have gotten behind on our payments - most people do not save (even the most diligent) to support themselves for this long of a period. In October, 2007 I started the process of working on a payment plan, I was assured by the rep for First Franklin that they would work with me and a plan could be put into place quickly. Their first plan was not presented to me until Dec 2007 which required me to pay nearly $4500 as my first payment, now our mortgage payment with taxes and insurance is only $1160 per month! When I contacted them I was told the person who I was working with no longer worked in that department and I would have to talk to someone else. Again, I was required to send my personal financial information to their office via fax and this time it took until the middle of January, 2008 for them to get back to me, this time with a payment requirement of $3400 for the first payment then $1700 per month after that. Now this was after they returned a payment made through Western Union because "it wasn't the total amount due" With that plan we attempted to make the payment through Western Union and in Minnesota you can only make a max of $1500 per day of money transfer via phone or travel over 100 miles to the nearest station. When I attempted to call the person who we made the agreement with I was again told that person does not work in the department any more (this after attempting for 2 weeks) and I was transferred to yet another representative to "assist" me. In February 2008, I again sent our personal information via fax to the new rep on 2 separate occasions only to have him state he did not receive it! Now 2 weeks ago we were visited by the Sherriff’s department with foreclosure sale notice - nothing from the attorney or First Franklin, I contacted the attorney after calling the Sherriff’s office to find out who sent the paperwork! To date I still do not have anything in writing from either First Franklin or their attorney with regards to how much we owe or how far we are actually behind! I find it very difficult to believe that a company that is probably on the brink of bankruptcy themselves could treat people who want to keep their homes and pay what is rightfully owed - and nothing more could be unprofessional! I would say if you have to get a sub prime loan, be very careful as to the language on your paperwork and stay away from any company that has this many complaints. First Franklin will not be a choice any more as they no longer do loans as of March 5, 2008.

by Anonymous From York, PA on March 19, 2008

By f ar the worst company I have ever worked with. we need to join together and get a lawsuit against this company

by Anonymous From Orlando, FL on March 18, 2008

by Anonymous From Cordova, TN on March 12, 2008

by Julie From Buhl, ID on March 10, 2008

I've had FF for about 18 months and so far they have been pretty good to me. There have been a few questionable things but I was ultimately able to reach someone at the company who could provide explanation. I used to work for a mortgage company and I understand how often you get yelled at (usually for things you have nothing to do with but just because you are the lucky one answering the phone)and it gets old really fast. I have spoken to a few people who were very rude but overall I have no complaints. I signed the papers, it's my job to make the payment on time, I knew it was an adjustable interest, I knew I couldn't refinance for 2 years. If I didn't like it, I shouldn't have signed the papers. I understand everyone's situation is different and things happen in life, and I guess I will count myself lucky that none of those things have happened to me. I wish you all luck with your precarious situations and hope things get better for you in the future.

by Rita From Blairsville, PA on March 09, 2008

TO RACHEL IN COLONY TX. Sounds like you are saying FF gave you untreated rheumatoid arthritis, fibromyalgia, narcolepsy. Your complaint of disability is very out of line with Fibromyalgia. I've had Fibro for over 40 yrs & you don't die from it unless you do commit suicide. FF didn't give you the inability to pay what you promised to pay. Stop using illness as a crutch. Your whining on this site is pathetic.

by Rita From Blairsville, PA on March 09, 2008

FF holds the mortgage on my 100yo home. yes I obtained the loan when my credit was less than stellar & I had just come out of a bruital divorce. I pay P/I and that's all. There were no fast moves or crocked deals. In fact FF made the VA admin do work on the house before they would approve the loan & the VA is "not in the real estate business" or home repair business. I negotiated other repairs that I was setup to do immediately at closing. I too am disabiled but I didn't try to buy the sun, moon & stars. Yes its 100yo but my P/I is $400/mo for 15yrs. I say that those who are crying & complaining bit off more than they could chew. You have to know about building when you buy. It would take 1M or more to build my house from scratch today..I have real 2x4s, real 2x8s out of walnut not pine or press wood. I have real plaster, not dry wall, I have real stained glass windows, 1ft thick stone basement walls. FF gave me the break I needed.

by Some Collector From Washington, PA on March 08, 2008

The main problem is the people you all first talked to are inexperience, new people that are poorly trained, unmotivated, and demoralized daily. Yes there are a few people that work there that generally do care about your situation, but most of the people dont, they just want to hit their incentive which consists of how much money can we get the borrower to pay today. Management could care less what your situation, they only want money, and they incentify employees to do just that. Merrill Lynch has closed FF and NP doors. HLS will be sold off later in the year, maybe the new owners will care about you, the customer. Until then, if you keep getting inconsistent answers, or are frustrated on a situation, remember, escalate the call to more experienced people.

by Anonymous From Indianapolis, IN on March 07, 2008

by Kyle Strohl From Ashley, OH on March 07, 2008

by Brian Hilbrands From Minneapolis, MN on March 07, 2008

Depends on who you talk to in the company I guess some are very helpful some seem to not be able to handle all the work.

by sovannora thon From Lowell, MA on March 06, 2008

does not helping the struggling borrower at all.

by LISA HOLMES From Byron, MI on March 06, 2008

THEY HAVE TRIED TO HELP AND HAVE BEEN VERY NICE TO DEAL WITH.

by best advice giver From Glenshaw, PA on March 05, 2008

If you (disgruntled mortgagee) would just make your payments by the DUE DATE (first of each month), then there would be no issues. If you are sick, disabled, or injured...ask yourself an honest question...Did FF do this to me? If the answer is 'Yes' then congrats! you are winning a huge lawsuit...If 'No' then shut your yap dummy. We are a company and not a charity. We make loans to make money...THATS IT!!

by heather shenkel From Sherburne, NY on March 04, 2008

I called the company 5 times in less than a week plus other calls and they never returned my phone calls. I ordered a pay off amount because I had an interested buyer but I never received the pay off amount. The day before the property was to go into default I tried making a payment and they refused it even though it would have possibly kept the property from being more than 90 days past due. I never received the letter they said was sent informing me that I had until 3/4 to catch up. Today I was supposed to receive a notice and a packet to fill out concerning the property going into foreclosure but I received nothing. I have two small children and I will never be able to buy a home again if this company puts a foreclosure on my credit. Now I can see from the other reviews that I am not alone.

by Rachel Russell From The Colony, TX on March 03, 2008

They Lie, and are not very willing to work with you. They say they will do something, and then BAM you are on the Foreclosure list!!! We are losing our home, and it was my dream. I am so sad and scared. I am severely disabled and unable to work.

by Rachel Russell From The Colony, TX on March 03, 2008

So Sad, Our home is going to Auction tomorrow, march 4th. We have been lied to several times by FF. I am severely disabled and they want me to be homeless. They said they would work with us and hold off foreclosure, but they lied. All lies. Often times I consider suicide. I am in so much physical pain: severe Narcolepsy, Fibromyalgia, and untreated RA.

by Tracie Walker From Salem, OR on February 29, 2008

by Anonymous From Murfreesboro, TN on February 28, 2008

by Anonymous From Dekalb, IL on February 27, 2008

They say that they will do a short sale....what are the chances of that actually happening? How come they can get away with giving loans to consumers they know can't afford it, yet when we try to say we can't afford it and want a mod they acted surprised and turn you down?

by Anonymous From Green Bay, WI on February 27, 2008

I am on board if anyone will take on a class action against this company. If I explained my situation it would take pages and pages. I too have been told multiple times upon calling that they just didn't have the time to explain to me how to fix my mortgage because they were too busy. Isn't that there job? As I am sure the rest of you out there know, the emotional trauma this causes in your life. Something has got to be done - this is happening all over the company. I have tried everything in my power to be a good person and make good on this mortgage and every month they wait, I have more fees and costs making it impossible. This has gone on for over a year, in my mind -how can I be accountable for thousands of fees and costs when I have told them every month I want to make my mortgage payments and they will not respond. I just want to make this right.

by Anonymous From Harvey, IL on February 26, 2008

Its a shame to see that most of the positive comments come from ff employees and relatives. true ff employees are working to do the best they can but if the company has ambiguous rules and regulations then they should inform each person that calls. Its not that we don't want to pay our mortgage but we can't help it that the economy is screwed up and jobs are cutting hours and positions each day. so for all of the inconsiderate people your day will come where you will have a stressful dilemma such as ours. All of our situations were not controllable. so yes we did sign an agreement but at the same time stuff happens Tony Brank, Bill, and In the business

by Melita Shuler From Bloomfield, KY on February 26, 2008

We have been trying to work out a repayment plan and a mod,however they tend to lose our paper work,I e-mailed copies of everything and have it saved into a file on my desk top.I have been calling,e-mailing them since 09/07 and now here it is 02/08 and nothing.I have tried making payments,they will not accept them unless I send them $5700.00 first.How honestly has that ability in the world of common working people?CHECK THEM OUT FIRST BEFORE YOU SIGN!!

by Anonymous From Chicago, IL on February 25, 2008

they want to set up repayment plan to get loan current before i would qualify for loan mod thats insane what would be purpose of loan mod if i can catch morg up with out it. They just want to get as much money as they can not to help the customer.

by Robin Iorlano-Brooks From Rochester, MI on February 25, 2008

Once my loan was referred to Home Loan Services, it has been very difficult to work out a loan modification. I have not been able to get consistent answers and they have lost previous payments that I sent them through Western Union and still sent my loan out for foreclosure, even though I had sent the payment in and faxed the information to them. I get that they are busy, but I would really appreciate some response from them since I am capable of getting caught up.

by Anonymous From Chicago, IL on February 25, 2008

by Ann Stolte From Chicago, IL on February 25, 2008

I believe they deliberately misled me into thinking they were willing to work something out, all along they really did not want to and only wanted to go ahead with the foreclosure.

by Anonymous From Meadow, TX on February 20, 2008

We have been working with them for the last four weeks and they never answer phone calls we finally started emailing and getting some response. they have asked for $4200 dollars to stop foreclosure which will take place March 4, 2008, but we cant get that amount of money in such a short time and we have faxed the same paperwork 4 times and still cant get a response as to what else can be done and we are running out of time.

by thamer weaver From Barberton, OH on February 17, 2008

by kevin Ashmore From Oakland, TN on February 14, 2008

They need to be paid and I can't blame them for that.

by Steve Doyle From Peoria, AZ on February 14, 2008

by josh wagner From Montgomery, TX on February 14, 2008

Will never return phone calls and always rude on the phone, no understanding

by A Mikos From Las Vegas, NV on February 13, 2008

I began communicating with First Franklin in August 2007 for a loan mod because I knew my ARM was adjusting in January 2008 (to 11.875%). I net $2,900 a month, but a $2,600 house payment is impossible. After hounding them almost daily, I finally got an answer from them in late October 07. B/C the house was worth less than the loan & I didn’t make enough money, I couldn’t get approved for the mod. If I wasn’t making enough for a modification before the adjustment, how did they think I could manage after it? Currently, house is appraising at $30k less than the loan and my December and January payments are both delinquent. Trying for a loan modification again, since I’m now delinquent, since mid January 08, but like everyone else dealing with FF, can’t get anywhere with the loss mit dept. Countless phone calls that net NO progress. Meanwhile, the most recent letter states unless I pay $7,500+ to bring loan current, they will proceed with foreclosure process as of 3/5/08. While the right hands strings you along waiting for your loan mod request to get past the “pending” status, the left hand is moving forward with the foreclosure. If only they could process the mod requests as efficiently as they seem to be able to process the foreclosures. In my hardship letter, I spelled out how to remedy my issue…” if my loan was modified to a $244,000 loan, fixed for 30 years at 5.9% (the average rate in Nevada for this type of loan), or a $1,377.76 monthly payment plus the monthly escrow payment of $169.97 (per most recent statement), the total amount due each month, $1547.73, would be both within my means to keep the loan from going back into default and with in industry standards with regards to debt to income ration. It’s outrageous that I haven’t been able to get the loan mod. No other debts, stable income, and the fact that I’m an earnest borrower who wants to keep my home, regardless of the fact its upside down! Whether they are understaffed or overly greedy, don't they get it there’s no money to be made if they send everyone into foreclosure?

by Earl Miller From Naples, ME on February 12, 2008

Way back when I knew I was going to get behind because my wife had surgery they told me to call back when I was 90days late. I tried to make it right before I got behind but they don't work with you.

by Theresa Lane From Las Vegas, NV on February 11, 2008

by Anonymous From San Jose, CA on February 07, 2008

FF is the worst. They call on the first when you're not even late. I've never been late and will never be late. They should invest their time on those customers who are late, not harass the ones that make their payments on time.

by Anonymous From Frazee, MN on February 07, 2008

Lack of communication, and lack of willingness to work with me during financial hardship until it was too late.

by Christina Schwark From Hanover, MI on February 05, 2008

lack of communication on their part

by Tony Parks From Kernersville, NC on February 04, 2008

Problem I had w/ these folks is basically they told me they wouldn't refinance my loan -I was breaking under the weight of the payments (divorce) They told me to come back, after my credit rating was destroyed, and then they'd help me (3 months)

by PISSED OFF From Decatur, GA on February 04, 2008

if anyone knows of a class action lawsuit- please let me know. im also in the process of filing a lawsuit against FF- yeah same sh** with a twist at the beginning and end

by Anonymous From Greensburg, PA on February 02, 2008

by Anonymous From Jackson, MI on February 01, 2008

All of our problems started when i lost my job and we were offered a refinance with oak street mortgage. They told us not to make our payment and first franklin didnt want to help us because we were late on our payment then

by Anonymous From Dowagiac, MI on January 31, 2008

by sophieboyus@yahoo.com From Richmond, TX on January 30, 2008

I don't know what happened but we were fully convinced that we had a 30 year fixed rate of %7.25 which was good for the time. After almost two into the mortgage, we get a letter from FF stating that our loan was going into an arm status. We were completely shocked. Our rate would go up every 6 months no matter what the market was doing until it reached 13%. Also, we given an inflated mortgage for the property...it was not worth what they said it was, impossible to sell. Now we are facing foreclosure as they are not willing to negotiate or help. I have felt so dumb for awhile now but it is refreshing to see that there is something wrong with this company.

by Dianna Johnson From Houston, TX on January 30, 2008

by Chad Northeimer From Reading, PA on January 30, 2008

by Anonymous From Dekalb, IL on January 28, 2008

First Franklin is the worst loan company around. They don't want to help, they charge outrageous interest rates and they call all the time even when you are not late! I am in for the class action suit! email me if one starts...c21elsnerdcarby@yahoo.com

by Anonymous From Bethany, MO on January 28, 2008

When we first contacted this company they were really helpful they were willing to let us make our payments every two weeks as that is how we are paid but then they kept adding late fees when we would send in our payments. we then got behind on our payments and have not been able to get caught up

by Julio Quintero From Goodyear, AZ on January 27, 2008

by FF>You From Beverly Hills, CA on January 27, 2008

Half of all of the responses in regards to this company do not make any sense. It's no surprise some of you folks have a mortgage w/FF, you can't even create a sentence. First, let me say to everyone complaining about their ARM's adjusting to a payment they cannot afford; you people are UNREAL. Remember when you went to your loan's closing and you scribbled your name on a bunch of paper as quick as you could (sooner you sign the sooner you can go do a line of blow). Your loan documents CLEARLY outline the terms of your loan, if you neglect reading that well then you may want to consider renting? On top of almost every promissory note it reads "Adjustable" Rate Note, do you people know what that means? Second, your "due date" is the date that the lender goes off of. So if you have a grace period thats fine but the lender has EVERY right to call to check on the payment if its after the due date. What kind of solutions are you people looking for? Do you want FF or any lender to just say oh don't make a payment this month or oh you didn't read your loan documents saying it was an ARM loan? Oh no problem we'll just keep it fixed because YOU can't read. To the people who complain about their interest rates being too highly initially, well you should be thanking your lucky stars that a lender gave you a loan. Correct me if I'm wrong but I've never been to a closing were the lender or loan officer is holding a gun to the perspective borrowers head? The people who want their prepayment penalties waived, are the people who must still believe in the Easter Bunny. Do you think because you're moving or you are getting a divorce the lender should drop a TERM that YOU signed? Finally, to the person who made a comment about what I believe was sending post dated checks in the mail (hard to tell with your poor English). Do you recognize that it is illegal to mail post dated checks? From the way you typed up your comment, I'd be surprised if you could spell you name properly and even mail your payment to the correct place.

by Anonymous From Palmdale, CA on January 25, 2008

by Blanche Stokes From Raleigh, NC on January 24, 2008

I've attempted several times to work something out when I first had a late payment they only set me up on electronic drafts which cost more money and when those didn't work out they told me to sell my house I couldn't afford it I told them they gave me the mortgage to begin with so if I couldn't afford it why did they do it.

by Matthew LeBlanc From Wheat Ridge, CO on January 23, 2008

by th From Gig Harbor, WA on January 23, 2008

I see lots of negative comments but I have never had a problem with FF. Everything they said is exactly as it should be. I have a 15year fixed loan @ 5.37% and have been very happy with FF.

by Barbara From Lisbon Falls, ME on January 22, 2008

We went into the closing on our home with the understanding that we were closing with a loan from National Bank for a monthly payment of 1000 a month this includes taxes and insurance. When we got to closing our broker had changed the bank to first franklin and our payment was 1389 a month our broker assured us he would call them and fix everything on Monday. Ohhh...did I mention that the 1389 was not including our taxes or insurance? We singed with the understanding that the rate and escrow will be fixed monday. "just get into it and we can fix it later" Yeahhhh right! The first payment was supose to be due a month later right wrong! two weeks later we are getting calls. Now that you are late the only repayment plan we can give you is a payment and a quarter well ok...1790 a month. six months later....oh by the way now that you have caught up we forgot to add in your insurance 250 a month (thru them!) Alstate said they could do it for 88 a month but no....if you get it thru them that is double dipping and is highly illegal. So if you are keeping track that is 1790 plus 250 for insurance oops! We haven't been taking out the taxes that's why the town sent you a letter of a tax lein! Sooo now we have 1790 for a payment 250 for insurance and back taxes of 2600. Needless to say they have started to foreclose. Does anyone think we have a prayer? Hope they enjoy putting me my husband and our four children out on the street!

by Idaho Chick From Twin Falls, ID on January 20, 2008

I got stuck w/ First Franklin Loan Services when I purchased a foreclosure home in 2006. My credit is actually good but I cannot refinance my home for another 10 months. Last summer they informed me that my escrow account was overdrawn due to their error and they raised my house payment by $120 a month. I could not find a single person to speak to at this company who could give me an explanation on any of the fees or how I was supposed to afford another $120 a month on a single fixed income, nor did they care if I could not pay the extra money. Last week I received another letter in the mail informing me that my payment was going to be raised again in February. Lucky for them it was late when I opened my mail and no one was still at work for me to call and ream. Lucky for me I had to wait until the next day to call, because for once I actually got someone who was 1. at least somewhere in the United States, 2. Spoke English that I could understand, and 3. actually knew what she was talking about!!! I was shocked to get someone so helpful and knowledgeable on the phone, and I told her so. I guess my point is, the company is predatory and it sucks and definitely should be shut down, but there are a few employees there who do care and who are willing to help. Next time I have an issue, and I'm POSITIVE there will be a next time, I will at least hold my temper until I find out if I have someone with a brain on the other end of the phone. That being said, who do I talk to about getting this company shut down??!

by Anonymous From Hendersonville, TN on January 18, 2008

I was told before I put my house on the market that First Franklin was willing to drop the prepays on my home. My real estate agent and I then priced the house and put it on the market. I had an interested party willing to purchase the home. Then First Franklin said no they would not drop the prepays and that their person had given me misinformation. Due to this I was unable to sell the home for the price I had it on the market for.

by Anonymous From Riverside, CA on January 18, 2008

First Franklin Loan Services Loss Mitigation reps have been woefully incompetent - and I see that many have had similar experiences. I had to move out of state and had my house on market for several months. When it was clear it would not sell and values were plummeting (even though we had gone through process for short sale), I took it off market and began working with loan mitigation to pursue a modification as the ARM adjusted and was due to adjust again. I submitted my paperwork on Oct. 6th and was told it would take 3-4 weeks. 4 weeks later I called and it was still sitting on someone's desk. She said that the paperwork as "so old" so I had to resubmit my most recent pay stub. Then she said that the paystub indicated I had a considerable surplus of income. She was reading the paystub as if I was paid twice a month (it clearly says monthly on pay stub). When I clarified this, she said "well now you have a shortage" - I explained, I was well aware of this - hence the application for modification. (Having moved, I pay two house payments - mtg & rent in new location). She said it would be 3-4 weeks again. I called 3-4 weeks later, and she said she had not done anything with paperwork because of the shortage! I was quire irate. She spoke to her supervisor and was advised, apparently, to send it on to loan negotiators. This occurred Dec. 14t, 2007. I have called twice in January. This first time the rep on the phone informed me that they could not give me information over the phone re: my paperwork because of the high volume of calls. I was in shock. Then he said, "Just kidding!" and laughed. I was appalled. He said that the paperwork was still with the loan negotiator, which was a "good sign" because it means it was not declined. I called again about 10 days later, and was informed that there was still no news, and how this was "good news". She also informed me that the department had tripled in size due to the foreclosures and short sales and the process may take a while. She said to call back on January 25th. I have not made my January payment as I have depleted my saving and cannot make it unless the amount is modified. I am convinced that they are stalling so that they can levy all sorts of late fees and penalties. The incompetence and misrepresentation of information and service are unbelievable.

by frank rodriguez From Merchantville, NJ on January 17, 2008

by william mcallister From Eustis, FL on January 16, 2008

they are still trying to get me for the 2 post dated checks that they stated they do not cash and they did and because the dates were not right with my bank they returned them and now the first franklin want me to make them good even tough i sent them the replacement checks on time

by jeremiah jacob fejeran From Apple Valley, CA on January 15, 2008

by Laura S. From Port Orange, FL on January 15, 2008

I bought my house in 2005 for $269 on an arm. Florida was booming and I thought that the home would only appreciate. My arm adjusted in December and the payment increased almost $800 and is set to increase another $200 in June 08. I contacted the Mitigation Department in July 07 and applied for a loan modification and was told that my "excellent credit and payment history" will allow for the modification which will keep my payment at the same for another 2 years in hopes that the market will improve and I would be able to have the home appraise for what I owe and lock in a fixed rate. First Franklin drug this out until the November 07 and advised me over the phone that they could not help me and that I should just "downsize and sell my home". Had they advised me of this back in July and not waiting until November, I may have had a chance of selling my home before my payment went up $800. The whole process was unprofessional and very shady. I have had my home listed for two months now, with no showings, and the appraised price is $230.00. My loan balance is $269. Even if I were able to sell the home in a short sale, I would be lucky to get a selling price of $210, plus realtor fees of $13K, my total debt to the bank would be about $73K, and I wouldn't have the home. The entire process is unbelievable. I was never behind for a payment prior to this point. I am the head of my household with 3 dependents. The collections department calls a few times a week and I tell them this exact story every time. Most of the calls end with the CSR apologizing to me and not badgering me for a dime as they feel sorry for me and the way that First Franklin has treated me. I am currently three months behind and will be facing foreclosure next month. Working with First Franklin has been a horrible experience, empty promises by the mitigation team. I thought that the government was cracking down? Signed $73K upside down in my home, FL….

by Jeff From Waynesboro, VA on January 11, 2008

They refuse to work with you even though you give them all the information they request. I hope we will be able to keep our home. Have found a company which seems to understand how FF operates. Which I can say from experience is very shady. It seems that they would rather put you out on the street than try to work with you. They are blatant liars and they need to be investigated by someone who can put a stop to their unethical practices. BEWARE OF FIRST FRANKLIN!

by David S. From Hilliard, OH on January 10, 2008

First Franklin promised our rate was fixed. It wasn't. The promised they'd pay the taxes. They didn't. Our house payment jumped $2000.00 per month. They won't cooperate. We need to get a class action lawsuit against them. Who's on board?

by alejandro From Fairfield, CA on January 09, 2008

every time i call them i always have the impression of the people who interact directly to cutumers were not properly trained as to what their doing with their costumers money and their business. their are expert on answering the phone politely though even though the costumer is already upset because the messed their costumer's money.

by Anonymous From Fairfield, CA on January 08, 2008

i was trying to refinance my house in which ffl is my lender i told them that my house value is the same with the amount of what i owe them and the person told me that he could not help me i have to go on line and research for a web site that could help me with my problem

by carol From Rockford, IL on January 03, 2008

Extremely poor customer service that is becoming harassing every month even tho every payment has been ON TIME, NEVER LATE! Now there is an increase in monthly payments due to someone not doing their job and calculating the amount needed for escrow on insurance..I think after reading these comments I will go to my insurance company and see what the actual amounts are..they could be different than what FF charges to inflate their own pockets.....!

by Jacque From Westby, WI on December 30, 2007

The stories I have read on this site are so true about FF and their business practices. We are about to lose our home as well to foreclosure and found out about it in the local paper! I am wondering why a CLASS ACTION lawsuit has not yet been filed? I am going to see a lawyer first thing tomorrow. Merry Christmas to me! Please email me if you have anything to add or any help that anybody has found that Works! tafts@mwt.net Stay away from First Franklin if you want a home!!

by In the busniess From Pittsburgh, PA on December 27, 2007

First Franklin Loan Service is doing the best they can with what they have. The people working the phones and the people who are trying to help don't deserve the bad name you give them. They go to work and do their jobs like most of you do. No one wants you to lose your house, but you agreed to the mortgage and signed each page, they are simply trying to hold you to the agreement you made. FF didn't find you, you found FF. This crisis affects all parties involved the borrower and the lender... The real estate market is falling apart and is correcting itself, but blaming the people who are trying to prevent you from going delinquent and are trying to help you with your woes isn't the answer...

by Luis From Fort Lauderdale, FL on December 18, 2007

Very poor customer service; I make payments before grace period, but they call three times before this grace period. Awful company. They're big tough guys, and they're going to fall down hard. Lots of their employees are going to lose their jobs, that's a fact. Their lousy customer service, and inane rigidity is their downfall. You'll see them soon on the front pages, just like you saw Enron, Countrywide and other mismanaged companies. Buh-bye.

by frustrated..... From South Salem, NY on December 16, 2007

I was blindsided by the interest rate resets and I had no idea what was in store for the state of my mortgage. I applied immediately for hardship status as I cannot pay an additional $700 a month; the money just isn't there! FF has hemmed and hawed, stalling where they can; asking for information I've already sent and they REFUSE to return your calls. They only call when they need more information. FF sold me a bad loan, and I was ignorant and naive enough to buy it. Now, as most of you have experienced, my home has depreciated and I can't even refinance to get out of this mess. Yeah, I bought a bad mortgage,like millions of others, but I can't help but condemn these financial institutions for jacking up the prices of homes, selling questionable loans to people who didn't have the necessary 20% down-payment to pay for these over-priced homes, and then believing their customers will have the extra money when the resets take place. I will most likely lose my home to foreclosure. I will lose my excellent credit, but I hope FF, and all the other lending companies, lose much more; they certainly deserve to...

by Jose Miralla From Beaumont, CA on December 13, 2007

I am currently in the process of seeking litigation against First Franklin and the Broker who got me into this horrible loan. I am in an ARM with a huge balloon payment. I made it crystal clear to my broker what I would be able to afford. They payments I received are twice what every single of my documents states as affordable to me. I DID NOT KNOW THE TERMS OF THIS LOAN UNTIL THE DAY OF CLOSING! I am a victim of greed! And First Franklin is the criminal! They have absolutely refused to help with my situation. I have not given up the fight and will not ever give up. Even if it comes to my losing my home I will continue to fight this injustice. As to those who have expressed that it is not the banks fault but our own. SHAME ON YOU!!! As investors, You ARE part of the problem! You have inflated property values by buying and selling homes indiscriminately, without integrity, compassion or respect for the families who seek a home of their own. Through your greed you have caused our current mortgage crisis. To those unfortunate customers of First Franklin I say, FIGHT! Do not give up! Have them perform a Quality Assurance Audit on your loan. This is something they must do, if they refuse, report them to HUD and every government agency that will listen. I am currently active in this fight through several organizations and the media. If you should need advice please do not hesitate to contact me at jmiralla13@verizon.net. Lets stop calling this a financial crisis and call it what it is, an attack on the American Family's dream of home ownership!

by william mcallister From Eustis, FL on December 11, 2007

i sent first franklin 3 post dared check to bring me correct and got a call from first franklin that they didn't do post payment check and that they need another check and that they would not process those other 2 checks. 2 weeks later they processes those 2 checks the same day and my bank sent them back because one was 2 weeks post dated and now they are charging me for those 2 checks amounts and bank dues on both checks when they said that they do not honor post dated checks

by Anonymous From Chicago Heights, IL on December 11, 2007

I have paid aprtial payments to this company for the last year on time. After reviewing my credit, I found that they have been reporting my payments late on months they choose to report destroying my credit. I tried to get assistance with additional payments that were sent in but they just blew me off stating that the money went to late payments and penalities. My payment went from $854 to $1004 on a fixed rate. I've gotten behind due to not working and called for help to no avail. I tried to make payments but they won't take them stating that it's already in foreclosure. However, I haven't received a letter yet.

by C.Z. From Texas City, TX on December 04, 2007

First Franklin has helped me with my late payments to an extent, I lost my job in April of 2007, and I got behind 3 months on my mortgage, of course, they threatened to foreclose on me, but their resolution team has helped me with a repayment plan... which I'm struggling with, but they were willing to help me...

by Anonymous From Denver, CO on November 27, 2007

First Franklin has been more than patient with us and while we appreciate their patience, we would like to be able to renegotiate our loan. We do not want any cash out because the unscrupulous individual (Steven Frere) who brokered our deal made off with over $21K (he paid himself twice; once as an employee of Keller Williams Realty and then again as an employee of Paramount Home Loans), did not pay off any of our bills, left us with a first and second mortgage with an adjustable rate, sent out his brother to do our appraisal, and had the title company, owned by a friend, handle final resolution of our refinance. Oh, and First Franklin was in no way responsible for that debacle but got stuck with us in an almost untenable position. As I said, they have been more than patient and we appreciate that but patience doesn't resolve our dilemma. We most certainly do not want to lose our home but it looks like it's coming to that point.

by Phil From Novi, MI on November 20, 2007

These guys claimed I had a lapse in my hazard insurance. They purchased a policy that cost me $456.00 a month! I have never had a lapse in my policy and had my agent at State Farm fax over proof and they claim never to have received the info. I was still paying my $1400.00 note every month and they kept applying it to their policy instead of the loan so I had a bunch of money un-applied sitting in a holding account. Now my house in in foreclosure and I'm am trying to get them to apply the money from my account to post as a payment. I get a different story from every rep there. They also charged me 9,000 in closing costs which was not the original amount. These guys are predatory lenders and I am seeking an attorneys opinion. One loan officer looked over my loan and said this is the worst case of predatory lending he has ever seen. Get a mortgage somewhere else. Please do not get caught up in this company's way of business. Michigan is one of the highest states for foreclosure and even though I have been paying them monthly and provided proof of my policy they are unwilling to work with me to stop this foreclosure.

by Anonoymous From Bloomfield Hills, MI on November 09, 2007

First Franklin sucks high interest rates bad rep with the BBB and there customer service is horrible. I paid my mortgage check by phone on time with a rep. and the rep put in the wrong acc number. I notice a couple days went by and they never took it so I called to verify that they have the right account number and they verified they did and they read it back and everything was right but 15 day later after they called said that my check was denied because of they put in the wrong account number and they tried to charge me a late fee and they put it on my credit report! I am still working to get it off but they will not reply to any complaint messages being sent by the Credit company

by Tammi S From Cherryville, PA on November 07, 2007

My husband and I bought a house in Florence, KY through FF. Three weeks after we closed, I lost my job (I'm the breadwinner), we kept up payments for 6 months after losing my job, had to relocate to another state, called the company to find out how to go about filing a hardship case (we qualified for TWO of the cases in example) and was told we didnt qualify under their rules. What a crock! This company should stick with their original claims and lay off the BS -- as far as I'm concerned, they can take the house in Florence -- I dont live in it, the housing market isnt going anywhere and it's sitting empty while a realtor tries to sell it. What a shame too, because it's a beautiful house! Hated to leave it, but had no choice... gotta go where the money is and where you can find another job...

by ninjagirl From Greenville, SC on November 07, 2007

I found this page by accident, but glad I did. I plan to refinance, but my credit isn't the best. All I want is to have 1 mortgage note and not two separate ones and to have a percentage rate of at least 8%. I was gonna ask for hardship to skip a payment, but there's no sense in that after seeing the comment about the family with the sick daughter. I just don't have the income now to make the full payment. I have a $50,000 loan with a payment of $640 a month that includes escrow, but I know that I can do better. Any suggestions?

by Bobby O. Mitchem From Phenix City, AL on October 31, 2007

2 loans,fixed income,rate increase when interest rate was going down,loan was above the value of the property,not gonna make any more payments on this property,go ahead,make my day...foreclose

by JOe From Gardendale, AL on October 30, 2007

They are criminals that manipulate the law so they can steal the equity in your home. They don't give a damn about their customers. ALL THEY WANT IS TO TAKE YOU FOR A RIDE AND F@#$ out of your money.

by Predatory Victim WFS of Greensburg From Latrobe, PA on October 27, 2007

I also used a broker. WFS in Greensburg, PA. Nothing went as planned. Our loan is the worst thing that ever happened to us. Even though we can pay it, it took us back 2 years and we lost 20,000 of equity in our previous home due to hidden fees and brokerage charges. I would not recommend Franklin or Westmoreland Financial Services in Greensburg. Buyer beware, check your papers before signing.. the bait and switch we had was costly.

by Anonymous From Lake Worth, FL on October 24, 2007

I bought my house in Florida and got my loans through First Franklin. I had the pre-payment penalty and could not refinance for 2 years due to it. Now my loan has gone from 6.5% to 9.5% jumping my payment up $400 a month. Which I can't afford. I have tried to work with the loan modification team but they just got really rude. So finally I am trying to short sale the house and stay in it as long as I can till the kick me out.

by Not Good From Santa Cruz, CA on October 22, 2007

I trusted my mortgage broker(now out of business) and signed documents as she explained them to me, without reading very well. My mistake, yet now we have a predatory loan going up more than 50% on the first adjustment for over a $1700.00 increase. Subsequent 6 month increases of $500.00. We spoke to home loan services asking for a modification, they said we were in good standing and they would not help people in good standing. They reviewed our income and told us that based on their formula, we could not even afford our existing payment. We need to fit that formula or they will continue to let the loan adjust. They told us that we have a choice to be foreclosed on or short sale. They will give us nothing in writing. After complaining to Dept. of thrift, Office of the comptroller of currency, better business bureau, first franklin corporate, letters to all our congress people, senators they have since called us back noting that they will reduce our rate to make it fit the same income we qualified with. To all the sneering about how people like us got into a house we could not afford, don't read the fine print etc- go ahead and laugh, this affects your equity as well when your comparable are forced to sell under market rate. Figure it out... Please put up a fight, don't walk away, it will benefit the whole country to document the scam...

by Jacked Around From Paso Robles, CA on October 09, 2007

I pay my mortgage. I still get calls on the 4th, before its even late. They don't leave a message and call four or more times a day. They call on sundays, they call at 8:45 pm, they are just plain rude. I am also counting down to the final day I have to deal with this horrible company.

by Anonymous From West Hills, CA on October 04, 2007

you have until the 10th of the month to pay your mortgage before it becomes late. still it has to go over 30 days late before they can report you to the credit companies. Also the knew i was going to refinance and i guess that pissed them off

by bill From Siasconset, MA on September 29, 2007

people continue to miss payments your loss is my gain on the REO end.. you bit off more than you could chew and now you are whining ... you knew it was an adjustable and the up and down side. What did you think tomorrow would never come. Well tomorrow is here so wake up

by Anonymous From Romeoville, IL on September 27, 2007

FF has to be the worst financial institute in the business. They are blatant liars, incompetent, unprofessional, uninformed, lazy under worked and probably overpaid. I will enjoy it when they go under and all the people there who will lose their jobs find themselves dealing with a customer service rep who puts them on hold for half hour stretches, lies, gives them the run around and are just flat out incompetent. Trying to get resolution to a problem is a monumental uphill battle. After months of trying to correct a tax escrow problem, I still have no idea where my money is. The thing that gets me is that if I were late on paying them I'm sure there would be no hesitation in calling me about it. Yet, I can't get anyone to return any of my calls regarding my money. There has to be some legal recourse against this company. I'm in the process of speaking with the attorney general in my state to see what if anything can be done about FF.

by Judith Guerrero From Winter Springs, FL on September 26, 2007

Escribo esta nota en espanol, porque se que muchos estan en la misma situacion. Vivo en Winter Springs, Fl. y compre una casa con mucha ilusion por $175.000, lo dividieron en dos prestamos con el mismo Banco, en el prestamo mayor esta la cuota en $1.300 con el 8.9% y el segundo en aprox. $400.oo con el 11.5% total ..$1.700!!! Pago a interes solamente por los primeros dos anos y con penalidad para poder refinanciar. Mi situacion economica cambio totalmente, desde Agosto puse mi casa en venta sin haber recibido el primer interesado, he escrito varias cartas explicando mi dificil situacion y que por favor me ayuden a hacer un nuevo replanteamiento de pagos, asi sea a 40 anos, no importa quiero pagar mi casa... pero con una cuota que me permita vivir y sumplir mis necesidades minimas, pues tengo familia. He hablado en varias oportunidades con representantes del Banco y la actitud es increible... esta es la hora que ni siquiera me han contestado una carta y fuera de eso dicen que no tienen departamento que pueda tratar mi caso en espanol... que necesitaban nuevamente la carta traducida al ingles, ya debo dos cuotas del mortgage y me llaman solamente a cobrarme... estoy en una situacion tan angustiada que si no vendo mi casa y el banco no soluciona el plan de pagos... tendre que abandonar la casa y someterme al paso final... Donde esta lo que se esta anunciando de tasas de interes reducidas ?, donde esta lo que dice en la pagina Web... que escribamos y expongamos nuestro caso que ellos trataran de ayudarnos???.. es muy dificil responder por escrito y tratar de resolver un problema que tiene total viabilidad de solucion ..antes de que sea demasiado tarde?? English Translation: I write this note in Spanish, because itself that many are in the same one situation. I live in Winter Springs, Fl. And it buy a house with a lot of illusion by $175.000, they divided it into two we lend with the same Bank, in the prestamo greater this the quota is $1.300 with the 8.9% and the second in approx. $400.oo with the 11.5% total ..$1.700!!! Payment to interest only by the first two anuses and with punishment to be able to refinance. My situation economical change completely, from August I put my house for sale without to have received the first one interest