EMC

by Kevin` Hood From Frisco, TX on October 11, 2008

by Kerry Avilla From Gilroy, CA on October 10, 2008

by Wayne Cook From Chenango Forks, NY on October 07, 2008

by georgia blackman From Miami, FL on October 05, 2008

by Anonymous From Doylestown, PA on October 02, 2008

by Rocky From West Palm Beach, FL on October 01, 2008

How can you reach these people? Everything is automated. I have a insurance check with and they are listed on the check. I need to get the work done. How can I reach them?

by Robert Rufing From Santee, CA on September 30, 2008

by Anonymous From Omaha, NE on September 29, 2008

by Michael Spano From Baton Rouge, LA on September 23, 2008

Horrible. They call me ten times a day and say they are recording. I ask them to play the tape back because nothing has changed since an hour ago. With my issue they will not budge even if I pay them all escrow deficiency they will never return me to P&I payment. Forcing escrow payment on me will force me into foreclosure and they know it-they want my equity.

by Basilisa Pacheco From Yakima, WA on September 14, 2008

by Willa Barnett From York, SC on September 04, 2008

by PAMELA COLE From Surprise, AZ on August 27, 2008

by Nickesha Walker From Poughkeepsie, NY on August 26, 2008

by Anonymous From Saint Augustine, FL on August 26, 2008

It's been very hard to get a qualified person to help me. It's very automated and they don't seem to care much about the "person" just the bottom line and the money- which I know matters but I am trying desperately NOT to foreclose and remain in my home.

by Edwin Varela From La Puente, CA on August 19, 2008

by mel From Foothill Ranch, CA on August 19, 2008

Lie about payments, I paid every month, they lost payments, they gave me a false default, seeing a lawyer tomorrow, if you want to go class action and live in California email me schulz_mel@yahoo.com

by crystal schultz From Chicago, IL on August 19, 2008

They will not even speak to you about any other options

by Anonymous From Medina, OH on August 18, 2008

by chelita hyler From Chicago, IL on August 12, 2008

BECAUSE THEY'RE NOT TRYING TO HELP.I SENT ALL THE INFO THEY REQUESTED FOR A MODIFICATION AND NO ONE CONTACTED ME YET. I DECIDED TO GO FORWARD TO DO A SHORT SELL.

by Anonymous From Jeffersonville, NY on August 08, 2008

I am in disbelief over what I am reading, every posting is exactly what they are doing o me, the scam of re-payment plan is such a joke, when asking an educatuated question the rep hangs up on you. Who works for this company, my 5 year old has better communication skills.I would be more than happy to join any lawsuit against this illegal scamming mortgage company

by DB From Roanoke, VA on August 07, 2008

I think EMC is the worst. I was in the hospital for 2 weeks. When I got out while paying bills I discovered that EMC did not send a bill that month. On the 20th of the month the calls started to the tune of 14 - 16 calls pre DAY. If you have a choice DO NOT EVER DEAL WITH THESE PEOPLE>>>

by Anonymous From Saint Petersburg, FL on August 06, 2008

Everyone's best bet is to tell EMC they can work with you, or you can put the house on Craig's List. Ask EMC how easy it will be to get anything back on a house with no faucets, no windows, no Air Conditioning, No Heat, No Pipes, possibly no roof, no doors etc... If you are going to lose the house, you might as well go out with a bang. Some banks will negotiate and even cut a check to the owners to "leave the house as is". You may still have a foreclosure on your credit, but you can still walk away with some cash. Remember, you OWN THE HOME. EMC just has a lien against it. You can punch holes in the roof and walls, sell the Air Conditioner/Heater, water heater, the windows, all the fixtures, probably just short of knocking it down with a bull-dozer (you may need a permit from the county) and there is NOTHING EMC can do because they don't hold the title. They wont work with you? Leave them holding a $40k shell rather than a $200k home. Watch them try and get their money back on that one. Don't think you own the home? Look through your paperwork and you will see the title in there. It's yours. This is one thing the banks DONT want you to realize. Have fun screwing the bank!

by Anonymous From Moreno Valley, CA on August 05, 2008

by Allen Wagner From Clayton, CA on July 31, 2008

They call you, but you cannot call them. Everyone has a different answer.

by Anonymous From Jackson, NJ on July 28, 2008

by Anonymous From Blackstone, VA on July 24, 2008

I LOST A JOB AND GOT A BETTER JOB, BUT NEEDED TO LOWER MY PAYMENT FOR AWHILE, THEY DID BUT STILL SENT OUT FORECLOSURE AFTER TWO MONTHS. I HATE THEM AND WANT OUT. PLUS THEY SAID THE LOWER RATE WAS NOT GOING TO EFFECT MY CREDIT AND IT DID. IT SHOWS ME LATE WHEN I PAID THERE REDUCED AMOUNT.

by Anonymous From Omaha, NE on July 22, 2008

by Marlene Donner From San Diego, CA on July 22, 2008

I have tried to work with my mortgage company since November. They have not been helpful they just gave me the run around everytime I tried to call them and work things out with them. I even had someone that does loan modification call them and try and work things out with them twice and they were unresponsive and unwilling to work out anything.

by Anonymous From Omaha, NE on July 14, 2008

by Alberto Arroliga From Fort Myers, FL on July 12, 2008

by jeff From Laurel, MD on July 07, 2008

EMC gave me a Bad subprime Loan in 2005 and it has harm me and my family we have a NACA lawyer on the case.

by andi clark From Manchester, NY on July 04, 2008

by Anonymous From Bath, NY on June 30, 2008

by Minerva Mcdonald From Gainesville, VA on June 27, 2008

We dealt w/EMC-our 1st morgage should be paytowards Principal&interest but all went to interest only. Our escrow went up for 2008. We are doing modifications since the first time we submitted the doucments Fe08. We have not hear anything from EMC rep-I called to follow up, I always received a vague question that they never received few of documents. We re-sent so many times, and I was told again that it was not updated or put into the system, that it takes 48 hrs before they can updated. I called again it says they will updated end of days. All the calls my husband and I made nothing happened.

by Milagro Garcia From Winter Garden, FL on June 26, 2008

by Paul Sommers From Alabaster, AL on June 25, 2008

they are all about games and make some very dumb decisions if they are out to make money.

by mahlon luck From Jackson, TN on June 13, 2008

by Ken Lukens From Gig Harbor, WA on June 13, 2008

by Anonymous From Elk Grove, CA on June 13, 2008

I have not had any loan servicing problems with EMC, but I am skeptical about contacting them directly about their Loan Modification process due to negative comments posted on numerous websites.

by Michael Eason From Pooler, GA on June 09, 2008

by Anonymous From Bristol, VA on May 30, 2008

by kelly wren From Purcell, OK on May 28, 2008

by michael montgomery From Dearborn Heights, MI on May 18, 2008

they have worked with us but since they won't lower the payments so I can afford them and my income stays the same, it's like treading water, staying in one place.how can I pay such high payments for 30 years if I don't know month to month if I can have enough money to send them? my payments were higher than I thought starting out but last year it went up $500.00 per month.

by Anonymous From Morrison, CO on May 17, 2008

Since October I tried to straighten out their accounting mess after the 1099s arrived. Then they arrived again this time with the "fuzzy Math". The IRS is not going to buy what they are selling. EMC has repeatedly misplaced payments. Send statements almost every other months showing two month behind so I, like the above speak with at least three different people a day to fix our problems. During all this my husband is suddenly stricken with Congestive Heart Failure and will be needing a loan modification to stay currrent. The requirements are you need to pay your payment for three months without being late. More or less I need to plan disability and let them know which dates we plan on and pay three months ahead. Also, what happened to the isurance they push on you and if you upgrade for about 9 -10 dollars more they cover disability up to 200,000, all of a sudden it can not be located. I am sufferin the stress and cannot sleep tring go over where we went wrong. We are like losing equity in our home as they default, and destroy what will we have when it is settled? The lenders should have been licensed in Colorado back in 1998 when this started. We are going to litigate, do not allow them to beat you. Do not listen to their negative character assasination they know just the buttons to push. I will not allow it to happen again to us and hope my efforts will keep them from hurting anyone else.

by Anonymous From McClellanville, SC on May 14, 2008

by JSWEENDG From Saint Petersburg, FL on May 13, 2008

Watch out that your local mortgage doesn't get sold off to them....that's how I got to meet them. Never missed a payment. Sold house. EMC continued pulling payments by electronic transfer for 2 months, even after written threat of legal action. Now they want me to request in writing (they don't know to whom or in what format) that they return the money (which can take 90 days). Every CS person has a different story, terminal hold and hang-ups are common. They sent my final escrow check to a completely wrong address...then wired the balance to some unknown location (5k still missing). The whole thing smacks of some carnival scam. I am a Florida Broker and will make sure that my clients for the next 20 years never use this company.

by MICHAEL F. LEMIEUX From Whitinsville, MA on May 08, 2008

by Anonymous From West Palm Beach, FL on May 05, 2008

by Anonymous From East Saint Louis, IL on April 28, 2008

I have been dealing with EMC for a couple years now. I admit that sometimes you get different answers from unexperienced persons. I initially was allowed a deferment on my payments that had fallen behind. Originally I didn't escrow and my payments went up because of the escrow shortage and new escrow. Because of instability in my husband's job and a layoff of my own I was thankful that they granted the deferment. I am now sending in so that I can have my account modified. I received the information and I will check back later to let you know what the outcome is. But so far they have been ok, I guess.

by Dawn Mooney-Lazu From Milwaukee, WI on April 28, 2008

by sean odonnell From Philadelphia, PA on April 28, 2008

by Kim, Stockton, Calif From Stockton, CA on April 27, 2008

Everyone here as the same story and people that I know that have EMC also have the same exact story. Something does not sound legal about this company. I contact EMC prior to my first adjustment, and increase of $400 a month. When I did not hear anything from them, I called and was told that I did not include my insurance form, which I did, but resent and faxed it anyway. No word from them. Was transferred from person to person and hung up on numourous times. Was told 4 months later that I make enough, have a nice day and hung up. I re applied with the second adjustment of an additional $300 a month. This is insane. I take home $2300 a month and my payment is now $2000. a month. I could not pay anymore. In 7 yrs I have never been late. Does it not make more sense for them to work with good customers than for them to walk away from their homes leaving them abandoned for EMC to TRY and sell ??? And none of the personnel that I have spoken with have shown any kind of professionalizm or seem to know what they are doing. They sound like a bunch of minimum wage paid kids. I have not been able to get a name of any officer of the company to contact. And what could that MOD SQUAD be all about because I have been unsuccessful in getting any kind of help or phone calls or letters and have been asked repeatedly to re-submit all my information. How is it that so many people have the same exact experience with EMC without them being investigated. Something is very wrong here.It is not just because they are so busy when they are clearly dodging people. 2 1/2 yrs ago they tried charging me for late fee's when I made my payments on the first of the month. When I called to complain, the fellow that I spoke with told me "the payments are sent to a location that we do not pick up all the time". What kind of crap is that ????

by Anonymous From Denver, CO on April 24, 2008

I feel like I'm going insane! Everytime I call Emc about my modification, I get a different answer and a different person. I really wish an employee of EMC would come clean and let us all know what there intentions are. They don't offer help they offer excuses. If I make arrangements with one person and call a month later to review, the next person I talk to hasn't the slightest clue what I'm talking about. They wouled say they have no record of it!

by Anonymous From Palm City, FL on April 23, 2008

I had a short sale contract on my home for 4 months which EMC approved but they said they are "waiting for FHLMC to approve sale". Well, after all this and trying to get best deal for the bank, it went to Sherrif sale. Now they still have it, and it will most likely not get what I got for it, as the appraisal is much less. When they come back to me for money due, they will get a nice letter from my attorney.

by Anonymous From Canton, MI on April 22, 2008

I contacted EMC Modification Department in January 2008 about ARM increase due to take effect in March 2008 and that there would be no way I could make the new payments.I was told by EMC Modification Agent Cory/Tamara that Modification paperwork would be sent to me in 2-3 business days. I just needed to fill out the form and provide necessary documents. Then fax completed form to phone number listed on letter. After waiting 10 days, I called EMC and was told by another agent that all she can do is resend letter and I should get that one in 2-3 business days. I called EMC back again after 3 days and was told the same comment. EMC blamed my postal carrier/post office for service. I was told all they could do is regenerate letter and it will take 2-3 business days to get to me.

by Donovan Taylor From Orlando, FL on April 21, 2008

Their payment plan to get your loan back on track seems to be designed to put you in a hole. They put you in foreclosure without any notice. (no phones call no letters)

by Donald Smale From Summit Hill, PA on April 17, 2008

They will not work with us. Our loan of 54000.00 is now 80,000.00 and rising... It seems like they want our home. I have three young children and a brother in-law who is Mentally Retarded. I do not know what to do any more. I am going to have to move out of my home and into the streets.. Donald Smale

by Brian Krupa From Nixa, MO on April 14, 2008

by Viola Abercrombie From Elk Grove, CA on April 12, 2008

by DELISA FAIRLEY From Youngsville, NC on April 12, 2008

I was in bankruptcy and relied on my boyfriend to make the payments. I did not realize the payments were not being made because they never send any statements or have any contact.

by Anonymous From Oxnard, CA on April 11, 2008

by Robert Busse From Burlington, NJ on April 07, 2008

EMC has not been good to us and refuses to work with us even though they readily admit that if they foreclose, the property will sit vacant for three to four years. They want us to pay a mortage payment that will leave us about $300 a month extra. That is not alot when you have three teenagers. I am hoping that a foreclosure specialist can assist us with this matter since we cannot do it on our own.

by Anonymous From Stratford, CT on April 07, 2008

by dorothy buford From West Point, MS on April 03, 2008

by Anonymous From San Diego, CA on March 30, 2008

Emc is the worst

by roseann smith From Cleveland, OH on March 30, 2008

emc is the worst mort company to have. I hav had them for over 8 years and have been paying 13.5 per cent intrest on this loan since 1991.They bought this loan from united companies lending corp who over appraised my property.

by anonymous From Lincolnton, NC on March 25, 2008

we tried to defer a payment after our house payment jumped up $600 a month and my husband was out of work and I am on disability. We didn't elect to go with EMC (our loan was bought out by them from Homebanc). EMC informed us that we must be with them for 6 months. We are now looking at default and foreclosure. EMC has an entire notebook of excuses and ways to get your properties. When it comes to helping the consumer the number one answer is no!

by Pissed off Real Estate Investor from Aurora, Co From Aurora, CO on March 21, 2008

I contacted EMC Mod Squad in November 2007 about ARM increase due to take effect in January 2008 and that there would be no way I could make the new payments. This is an investment property and the new payment is to much for what I could collect for rent in this market. I was already paying $300.00 a month out of my own pocket. I am unable to refinance property because it will not appraise as high as when I bought it (I would need 45k to closing in order to qualify for a refinance). I Was told by EMC Mod Squad agent Sandrine that Modification paperwork would be sent to me in 2-3 business days. Just fill out form and fax completed form to phone number listed on letter. After waiting 3 days I called EMC and was told by another agent that all she can do is re-send letter and I should get that one in 2-3 business days. Called EMC back again after 3 days and was told the same comment. EMC blamed my postal carrier/post office for service. Was told all they could do is regenerate letter and it will take 2-3 business days to get to me. When I asked if they could fax it to me, I was told they do not send faxes and I would have to wait until Modification letter arrived, then fill out forms and that form will have a fax number to send it to (so they can't send a fax but can recieve them). So I called EMC Mod Squad twice a week from November 25-December 31 and still never got Modification letter! Always getting the same response. Tenant moved out in December 2007 and I could not make January 2008 payment. Again I have been contacting EMC Mod Squad awaiting this Modification letter since November 2007 and have NOT gotten letter! February 2008 payment was not made and the collections calls started (16-18 times a day!!). I hired a realtor for a short sale on March 1, 2008 and THIS IS WHEN THE MODIFICATION LETTER FINEALLY ARRIVED!! Now I am dealing with the Loss Mitigation Department and am getting the "I'm sorry for not getting to your file but my office is inundated with Modification requests and Short Sale requests. I will get to your file as soon as I can. Please be patient." So in the mean time the Collections dept. continues to call, the Loss Mitigation Department continues to ask for the same information OVER & OVER AGAIN and send the "Please be patient" response and it seems the Foreclosure Department will have their way BEFORE any other....

by HEATHER RINALDI From Indian Springs, NV on March 14, 2008

WE ORIGINALLY ASKED THEM TO DEFER A PAYMENT BECAUSE WE HAD A PROBLEM AND STATED TO THEM THAT WE WERE NEVER LATE AND WE NEEDED THEIR HELP NOW AS A GOOD CUSTOMER AND THEY DID NOT CARE AND WOULD NOT DEFER THE PAYMENT. I CAN'T HELP BUT WONDER THAT IF THEY HELPED US BEFORE WE WERE LATE ON ANYTHING MAYBE WE WOULD NOT BE IN THIS SITUATION.

by Anonymous From Mechanicsburg, PA on March 08, 2008

by Anonymous From Ocala, FL on February 25, 2008

homecomings financial was my original nightmare mortgage company.

by Anonymous From Foothill Ranch, CA on February 22, 2008

My mtg was sold to emc, soon after purchase. In 1/07 received a letter asking for home ins, which i had already provided, so went ahead and provided again. I do my banking online so i was just making the payments which i thought were the same all this time, to my dismay i started getting harassing calls that i was behind on my mtg. Little did i know that they had added on their own ins which since 2/07, was totaling almost 2grand!!! Because of this i now have a thirty day late on my credit, which was their fault, and when i tried to make payments the best way i could, while trying to get the ins problem rectified, i got another 30 dy late because they don't give you credit for what you have paid unless it's in full. If i could afford their new inflated payment in full I WOULD HAVE MADE IT!!! My regular ins is only 500 a yr!!! All i can say is that i agree with everyone else, you speak to one person they tell you one thing, go back and your told another. I went from someone who was in control of my bills to playing catchup. I have watched my credit score go from 7's to 3's!! So now even if i wanted to who in their right mind would help me refinance without putting a lot of cash down? they have ruined my life and credit. This is exactly what happened to me. I made all my payments via speed pay and they said i didn't pay even tho i proved it with my bank information, it is a joke

by sharon wolf From Painesville, OH on February 22, 2008

We were victims of the flooding in July 0f 06, are damages were so severe that we received the maximum from fema. not only did we have extensive damage to our home but we also lost a vehicle. We called EMC and requested a two month deferrement. It took several calls, several hours left on ignore and being transferred from department to department. We never not got an answer to our request. Three months later we were served with foreclosure papers. Now they want us to refinance with a 40 year mortgage and putting all fees and late charges at the end of the mortgage. We are 60 years old. Have no intention of signing for a 40 year mortgage with a balance far above the value of the property. Don't ever believe anything anyone at EMC says or offers to do.

by Darren Marbley From Upper Marlboro, MD on February 12, 2008

by Carl dyson From Upper Marlboro, MD on February 12, 2008

by Gail Ragsdale From Tampa, FL on February 06, 2008

My mortgage company is not at fault. I have had an insurmountable number of problems, loss of income, illness, daughter's emergency surgery, and just recently my mother's major surgery, not to mention a tenant that walked out and left owing 3 month's rent. I had just given up completely, but this is something that I really don't want to do. If you can help me in any way, I welcome your assistance. But I am really at the last minute, and I just thought something would come through for me to get everything caught up and reinstated.

by Michelle M. From Camarillo, CA on January 30, 2008

EMC randomly stopped sending us a mortgage statement each month. We have several mortgages with them for several properties (not by choice - the mortgages were bought by EMC) so I didn't notice that one went missing for a couple months. They never sent us a 30-day late notice. We got a 60-day late notice with a warning that if we were late again they would start foreclosure proceedings. We immediately addressed the issue, which we feel was primarily their fault. They would not remove the bad mark on our credit rating. As a result, we couldn't not get a loan to refinance and our credit cards universal defaulted us, raising our rates to the highest possible. This company is unscrupulous to say the least.

by Philada Ginn From Fairbanks, AK on January 26, 2008

by Anonymous From Sterling Heights, MI on January 21, 2008

Two reason: First, EMC refused to work with my first mortgage lender to allow a refinance of my property so that I could get a lower fixed rate. Property values in my area went down significantly, shortly thereafter, so I'm now stuck with an ARM I can't refinance because the property value is less than the mortgages. Had they just done a subordination agreement using the original appraisal (which was still within their date parameters for acceptance), I could have refinanced and saved myself some money, which would protect their interest in the collateral. Second, EMC set up their online automatic payment withdrawal program last year. I enrolled and their payment records online showed that I had made my payments. However, I found out that their system was not set up to handle all of the numbers in my bank's routing number or my account number. My payments reported as "bounced" on their website almost 30 days after they had been posted, even though according to my bank's records, they had never even been presented. EMC still charged me for returned payment fees and late fees. I had to submit copies of everything in writing to them before they would credit my account, and even that was only after I had to do phone-pays (at a higher cost) to avoid having late payments on my account. While they finally straightened out my account and agreed that the error was theirs, it took two different transactions to get it fixed. I heartily recommend NOT using their online payment system at all, because they assume you are the one who made the mistake, until you send them documentation in writing demonstrating otherwise. Also, if you figure out that the mistake is theirs, don't assume they will correct it on their own. They won't.

by Caroline Renfro From Riverside, CA on January 18, 2008

by Esmerelda From Edison, CA on January 16, 2008

I agree...I haven't received much help from EMC either. We are determined to save our house and calculate we have to pay 40,000 to make the 80% max ltv ratio. DON'T GIVE UP NO MATTER WHAT!

by Jason From New Haven, IN on January 16, 2008

Consumer's Original Complaint : The First week of April 2007 I purchased a home located at 1640 Sherbrook Drive, New Haven IN 46774 from Century 21 bradley, Emc Mortgage Corporation. In my offer to purchase it is stated that The plumbing problems with the house must be fixed and all components tested. Duane Wilder ws the agent representing Emc. (dwilder.duane@verizon.net) Rhonda Bandor was my agent.(rhondasuebandor@aol.com). 260-413-1543. The realtors communicated back and forth about the downstairs toilet overflowing and the main basement drain being capped off. The faucets under the sink and the dishwasher also leaked. Duane worked on the house and called a sewer service out to clear roots from the sewer. There was a broken tile on the walk out stairs from the basement, that was not fixed and needed attention. The dishwasher still leaks as well as the garbage disposal. I had to call a plumber to come and fix a leak underneath the bathtub in the lower level family room. I paid for this out of pocket. I filed a complaint with this Bureau several months ago and never got any communication in the mail. On January 8th 2008 Hydrostaticc pressure from the water not going down the drain rather underneath the house caused the water to rise from underneath my home and flood the finished basement 3 inches of water. I took two personal days off work and a weeks vacation to try to save my house. The insurance company will not cover anything because there is no policy for water caused by broken tiles. I have experienced great loss because of this problem including kids toys and clothes electronics. TV's, computer's and accessories, Electical failure of everything in the lower half of my home, including, standing upright freezer, and the list is just endless. I am not totally sure that the corporation is to blame or if Duane wilder is to blame. I just know that it is against the law to flip property in this city and state. By consulting with the neighbors I learned that this house has flooded before. Which would explain why the whole downstairs of the house had been totally replaced and the upper half of the house was just remodeled. My point is that the Realtor knew of several water problems and communicated that with the corporation, and it was understood that these issues would be fixed. Several sewer company's have given estimates anywhere from five to ten thousand dollars for the repair of the tile at the back door. Excavation will be needed. Also a sump pump will need to be installed in case of any other problems. Thye main drain in the basement is capped off and runs to the drain by the back door. This made it impossible to get rid of the 3 inches of water in the basement. I am asking for a cash settlement and or the fix and repair of the items still needing attention. I do not want to have to hire a lawyer to get this settled but is this does not work, My tax check will be used to hire one. EMC and Duane Wilder need to come up with something, so that we do not have to go to court. I have all the signed papers from Duane and EMC corporation , with e-mails and attachments stating that the plumbing issues are fixed which was a lie.

by ANONYMOUS From Bronaugh, MO on January 15, 2008

EMC IS A JOKE. THEY WOULD NOT DO ANYTHING TO HELP US SAVE ARE HOUSE THAT MY HUSBAND BUILT HIM SELF.SO THEY GOT IT BACK. LIFE IS TO SHORT TO KEEP BEING A SLAVE TO THE MORTGAGE COMPANY..

by Sonya Winfield From Los Angeles, CA on January 14, 2008

by stephani lasco From Berlin, WI on January 14, 2008

they did work great with us.

by tammie parker From Neosho, MO on January 13, 2008

by Anonymous From Kokomo, IN on January 10, 2008

I advised EMC of my pay decrease that would take place months in advance. They basically told me to get a second job. I'm a single mother and already work 60 hours a week until I got hurt. I am currently on sick leave and awaiting surgery in the near future on top of all of this.

by RT From Scottsdale, AZ on January 09, 2008

My Mtg increased $1,200 mo.for my first adjustment. I made do until I couldn't keep up. I couldn't re-fi due to other circumstances at the time. I was basically robbing Peter (all my bills)to pay Paul(EMC). I finally couldn't do it. I called EMC to see if there was something we can work on due to my increase. I was current at that time and the response I got from them was "sorry, there is nothing we can do for you at this time. You are current on your account. Call us when your account is past due". I never called back.

by Anonymous From Trenton, MO on November 27, 2007

This company does everything in its power to foreclose on your property. They got my loan from WFHM and I have continually had inflated fees and charges and no real help in my situation. I am almost to the point where I would let them have the house since I am single and don't have kids that need the space. Then they can just try to sell the house in our housing market...

by anonymous From Atlanta, GA on October 30, 2007

My mtg was sold to emc, soon after purchase. In 1/07 received a letter asking for home ins, which i had already provided, so went ahead and provided again. I do my banking online so i was just making the payments which i thought were the same all this time, to my dismay i started getting harasing calls that i was behind on my mtg. Little did i know that they had added on their own ins which since 2/07, was totaling almost 2grand!!! Because of this i now have a thirty day late on my credit, which was their fault, and when i tried to make payments the best way i could, while trying to get the ins problem rectified, i got another 30 dy late because they don't give you credit for what you have paid unless it's in full. If i could afford their new inflated payment in full I WOULD HAVE MADE IT!!! My regular ins is only 500 a yr!!! All i can say is that i agree with everyone else, you speak to one person they tell you one thing, go back and your told another. I went from someone who was in control of my bills to playing catchup. I have watched my credit score go from 7's to 3's!! So now even if i wanted to who in their right mind would help me refinance without putting a lot of cash down? they have ruined my life and credit.

by JH From Queen Creek, AZ on October 24, 2007

Because of an undisclosed Yield Spread Premium that was paid to the broker, our interest rates were bumped up at the signing of the docs. EMC's stance is that they just service the loan, but they are wholly owned by Bear Stearns and their faxed communications continue to be stamped with a 'Bear Stearns' ID. Here is our story: In April of ‘06, we had a broker working on getting us a home loan. He originally worked for De Oro Home Loans, and that is the company for which we filled out all the docs. A few weeks later, the broker said that he now works for SLC Mtg, and that he would use all the docs from the previous company. We were told that our interest rate on the 1st loan would be 6.33% fixed and on the 2nd, 8.5% fixed. This is what all of our pre-closing docs say. My credit score was in the 700’s so these rates were well within the normal range. The closing docs were drafted on May 23rd, 2 days before closing, but we did not see them until May 25th…1 ½ hours before the Title Co. closed. I feel that they pushed the signing out intentionally, leaving us no time to find an alternative lender. The interest rates presented to us were 7.5% variable and 10.375% interest only. Since we had to close that day or lose our earnest money, we signed, in spite of how upset I got, as I was brought to tears about the rates. We had to sign ALL of the docs for Bear Stearns at that time, including the loan application and all of their NEW disclosure forms. I dated every form with the current date so there was no confusion in the future as to when we were presented with that information. I was 1 month pregnant, we already had a non-refundable deposit with the movers, and had already given notice to our (2) landlords that we were vacating by months end. Our liquid assets were depleted for the earnest money and deposit and did not have enough left to find last minute housing. We have since paid the neg. equity option to keep our payments as close to what we had planned and now owe close to $15,000 more than when we started. The house is NOW worth more than $100,000 LESS than what we bought it for and while we realize that is our responsibility and want to pay what we owe, we cannot see paying the inflated rates any longer. We stopped paying in July ‘07 because EMC said they couldn’t even talk about modification until we were at least a month behind in payments. Now, of course, receiving foreclosure notices. I have contacted several depts. at EMC, and Bear Stearns, and their solution is to charge us 8.5% on the 1st, which now has a balance of $313,000 instead of $292,000. No offer has been made on the 2nd. We continuously receive collections calls at least once a day and we need someone with a more authority to step in try and get them to honor the rates they disclosed to us. I have all the docs to prove the bait and switch tactic used. My feeling now is that they had the initial euphoria about getting away with bumping the rates and changing the terms (because they had us backed into a corner), now they can deal with the long-term loss in value. Sure, my credit score will suffer for a long time, but it would take longer than that to recoup the loss in value. SHAME ON THEM for treating people like that. Like I said, we signed the docs under duress because we would have had to move into a hotel, and put all of our things in storage until we found other housing. I wouldn’t wish that on anybody.

by Anonymous From Wilmington, DE on October 20, 2007

We came to an agreement with them for repayment. We signed the agreement and faxed it back. They claimed it never came and then Sent a new agreement with a closer start date for repayment. They don't really want you to keep your house. I called tried to rectify the problem but nothing.

by HA From Lake Worth, FL on October 10, 2007

EMC requires that you be current or that you have three consecutive payments on time. If I was able to pay on time I would not require a modification of my loan. My interest went from 6.5 to 9.5 in 3 months. My wife and daughter have a long term medical condition not covered by insurance. I can pay without the increase of interest but EMC will not work out a loan modification. They just want to squeeze the last dollar. They even suggest me to get a third job and to eat less.

by Anonymous From Washougal, WA on September 28, 2007

EMC is not a collection agency. That's how they treat you when you call. They make threats and make no effort to offer customer service. I feel that the customer service representatives are hired without souls. We are people and life happens. They pretty much suck and I would love to help get them out of business.....

by Anonymous From Elmwood Park, NJ on August 03, 2007

Have requested short sale package for months. They always tell me that they have sent it and will send another one bot I never received anything from them. Then they try to foreclose my houses. Everytime I called them they said they had to transfer me to another department then I was disconnected. They are very devious and unethical. Beware!!

by Anonymous From Maribel, WI on August 03, 2007

EMC obtained our loan from WFHM, now our payments went up nearly $600 per month, and they constantly call my place of employment for payments that are not due yet, or payments that have been made, however "must not have been posted in our system yet" - direct quote from EMC personnel However when we try to contact them about our account, it is a 30-45 minute phone ordeal with no less than 3 deparment transfers and we do not get our questions answered.

by Jennifer From Round Rock, TX on July 20, 2007

We fell behind in our mortgage payments to EMC after my husband unexpectedly lost his job. EMC has given me the run around and has never been helpful in setting up a lower payment for a few months, which they suggested initially. They say we don't make enough for a modification of our loan. WELL ISN'T THAT THE PROBLEM WE ARE TRYING TO FIX?!!?!? That's why we need a lower payment for a few months!! They don't get it and are not friendly about it.

by Anonymous From Waldorf, MD on July 08, 2007

my finance lost his job and we fell behind in our mortgage. I called EMC to try to make payment arrangements. They wouldn't because I didn't make enough money to qualify for a payment plan.

by anonymous From Montpelier, OH on July 07, 2007

Trying to refinance, nobody will help, called EMC and they said, we can not talk to you unless your payment is up to date. That is the problem, we need to refinance to lower the payment because it is too much and we are falling behind. Would not let us speak to anyone.

by Ivan From Converse, IN on May 07, 2007

When i knew i was going to be late the very first time i called EMC to get my loan payments lowered they said i have to wait for 1 year .....and i am facing surgery and i have no health insurance they seem like they don't care .......

by Mary J Browning From Pulaski, TN on March 25, 2007

EMC Mortgage does not seem to want to work with us to make payment arrangements to keep us from falling into foreclosure. We are disabled and they don't seem to have any special programs for people on disability Social Security. They call daily to question us about when we can pay the payment and we never can because we are on such a limited income.

by Anonymous From North Lawrence, OH on March 25, 2007

little to no response on any/all faxes-phone calls-letters/according to them they are too busy-deed in lei paperwork on desk for over 3 months(they said)offered me several options over phone, but they never followed up.i would submit for deed in lei, they would have it done as short sale??? then back to deed. then short sale.. they never seemed to have it right. they kept encouraging us to just let it run its course. not real help keeping home offered.

by Anonymous From Eaton, OH on March 24, 2007

EMC did not attempt to work with us in advance of the serving of foreclosure papers. We did not receive ANY type of warning in the mail or in any written form prior to the serving of our foreclosure papers.

by David Burton From Flat Rock, MI on March 23, 2007

They let my payments set and then charged late fees then set up escrow which I did not have. Now they want to foreclose because my payment did not take care of escrow WHICH I DID NOT HAVE ON LOAN.