Dovenmuehle Mortgage

by Anonymous From Manchester, NH on September 15, 2008

This company kept mailing me notices stating that we had to get more more insurance coverage then we had, even though we had the coverage we needed per our insurance company. They wanted us to insure the land, which makes no sense, if the house burns down the land is still there. I had to call several time to get this straightened out and finally got a manager who said I was all set. When I asked her if she had even looked at my account information she hadn't...how on earth would she know if I was all set if she had not even looked at my account!! When you speak to them, document dates and times that you spoke with people and names of who you spoke with. Be very persistent on the phone. They will try to tell you it's a long wait to talk to a manager, but sya you will wait and a manager gets on the phone in a few minutes. Don't give up.

by Anonymous From Absecon, NJ on September 02, 2008

fUCK Dovenmuhle

by Anonymous From Mays Landing, NJ on August 24, 2008

Company advised NOT to make monthly payments until I could pay the back due amount.

by Anonymous From Gray, ME on July 24, 2008

by Anonymous From Mauriceville, TX on July 19, 2008

Original Loan sold to Dovenmuehle/Quantum and from day one my balance was incorrect. Spent a year trying to correct it to no avail. It was finally sold to another lender but guess what -- the incorrect balance followed. Still no end in sight for this rip off.

by Vickie From Hiram, GA on July 14, 2008

Dovenmuehle Mortgage is a horrible mortgage company. They hold my payment up to 10 days before posting it to my account and then send foreclose notices. Once I mistakenly wrote my check for the late amount and they held my payment until it was late to collect the late fee. I can mail my payment from a post office in Atl. GA and it is going to a post office in Atl. GA and it takes them 10 days to post. I plan to start mailing my payment certified with a return receipt. Watch out for this company!

by C Lindsey From Pataskala, OH on July 14, 2008

Paid off our mortgage in March 2005 and still they have not released the deed or lein to the county recorders office, nor will anyone call me back !!!!

by Anonymous From Duncanville, TX on July 10, 2008

by Barbara Slaughter From Morgantown, WV on June 24, 2008

by anonymous From Schenectady, NY on June 19, 2008

Want to get a better idea of just how bad this company is? Go to the Better Business Buruea website and look them up.....their history is pathetic.

by Bernie Dolan From Pittsfield, NH on June 13, 2008

by Anonymous From Morgantown, WV on June 09, 2008

Terrible service

by Barbara Slaughter From Morgantown, WV on June 09, 2008

by Anonymous From Concord, NH on May 29, 2008

My mortgage was sold to Dovenmuehle by another lender that I was happy doing business with. I called Dovenmuehle to notify them that I was having some financial problems and that my mortgage payment would probably be a little late. I received nothing but grief from the person on the other end of the line. She told me that the mortgage company would not extend my payments, would not work with me to make any kind of payment plan, and that if I didn't have my payment in before the end of the month that they would automatically attempt to collect. How's that for customer service. It seems to me that this company is in the habit of buying up mortgages and ruining the home owner experience for everyone that they do business with.

by anon From Clementon, NJ on April 19, 2008

All of the above is true, and their name is weird!

by Anonymous From Woodbridge, VA on April 12, 2008

by Anonymous From Fort Worth, TX on April 11, 2008

All they do is send letters out saying that they are going to forclose and will help. They promised they would grant me an extention, but didnt. They are not working with us at all. I am 2 payments behind.

by Al Baker From Sugar Land, TX on April 10, 2008

by Anonymous From Weslaco, TX on March 23, 2008

I am a mortgage broker and business is very slow. I have a balance of less than $3,000 on my mortgage and I was 3 payments behind. After being 1 payment behind, I was told that I would qualify for a "work out" where the payments would be extended due to my small balance. I was waiting for the "paperwork" so that I could extend 3 payments, but instead I received a foreclosure notice. THIS WAS AFTER I WAS TOLD OVER THE PHONE THAT I WAS GUARANTEED AN EXTENSION. They wanted the 3 payments I was behind plus the one payment that was not even due yet. It was very difficult for me to get the money together because due to the economy no one has any money to lend me. Fortunately, a friend helped me out and I send in a cashier's check by overnight delivery to cover the delinquent payments that they said would get extended.

by betty From Orange, CA on March 17, 2008

this company will not let me talk to anyone personally in the payoff department. sent out wire transfers to them they claim they did not recieve will not update any information. this company has no professional or prompt service. I cannot wait to end with them,

by Anonymous From Briarcliff Manor, NY on February 15, 2008

NO ON-LINE PAY, BEFORE MY MTG WAS SOLD TO THEM, I HAD NOT PROBLEM WITH PAYING ONLINE- THE PAYMENTS WERE TAKEN OUT AUTOMATICALLY, BUT THEY DON'T DO THAT ANYMORE...AND NOW THEY WILL ONLY ACCEPT CERTIFIED CHECKS!!! IN THIS DAY IN AGE THIS SEEMS TO BE CRAZY...

by Anonymous From Concord, NH on February 06, 2008

Called today Wednesday 2/6/2008. The office is randomly CLOSED!!! Thanks for the help....this company is awful!!!

by Susan Mayes From Wildomar, CA on December 18, 2007

I send all of my payments certified mail. It cast 2.35 a month at the post office, but when collects calls I can prove that my payment was received on time and there had better not be any late fees

by tw From Clarksboro, NJ on December 15, 2007

Unfortunately, Countrywide sold my mtg note off to Dovenmuehle. Payment options stink; no on-line option and phone pay is pricey. You are forced into auto w/d or mailing a pmt. I received a monthly shortage charge on my account without any clear explanation - terrible.

by Anonymous From Bradenton, FL on November 16, 2007

I absolutely hate this company. Mortgage was sold unfortunately and all I have received were late fees though my payments are mailed 2 1/2 weeks prior to late day. Do not process payments on a timely basis and then charge late fees???

by Anonymous From Ponce, PR on October 24, 2007

by Valerie Willis From Baytown, TX on October 17, 2007

No way to pay on-line but they charge a large fee to do it by phone. That is a rip off!Customer service is awful. I wish they would sell my loan.

by Sonya Chuculate From Stilwell, OK on October 09, 2007

For some reason you are showing up in my credit report and I have never dealt with your company. Please remove this or prove to me that I have had business with you.

by Thomas M. Kozak, Ph.D. From Conroe, TX on September 14, 2007

Unresponsive, difficult to deal with, tries to run up costs, would not do business with Dovenmuehle Mortgage if my mortgage hadn't been sold to them.

by Anonymous From Palestine, TX on August 27, 2007

Very unprofessional. Dovenmuehle Mortgage sends statements out in the middle of the month and then calls and harasses you for payment, and also charges late fees on top.

by Anonymous From Owens Cross Roads, AL on August 24, 2007

Paid off mortgage with Dovenmuehle Mortgage on 2 February 2007. As of 24 August 2007 still have not received the deed or other pay-off documents even after numerous phone calls. Totally ignored two inquiries by the BBB.

by G. Patrick Black From Tyler, TX on August 16, 2007

Dovenmuehle Mortgage is the worst mortgage company that I have ever dealt with in 35 years of home ownership. They are non responsive and very unprofessional. Surprised they are still in business.

by David Dunham From Bostic, NC on July 18, 2007

I have found Dovenmuehle Mortgage to be rude and very un-compassionate....as well as very unprofessional in their treatment of mortgagees.