Dovenmuehle Mortgage

by Michelle From Colby, KS on August 17, 2010

Oh my gosh!!! I have never dealt with such a terrible company in all my life!!! They will take you for all you are worth!!! They are unprofessional, rude!!! It is terrible. I don't know how they are still in business!!! Someone needs to put a stop to the underhandedness that goes on with this company!!! It is CRAZY!! DO NOT DEAL WITH THIS COMPANY!!!

by Anonymous From Washington, DC on August 16, 2010

All I ask is that they answer the phone when I call to make a payment. it seems that they have a lack of staff or want to discourage payments.

by Angela Lowery From Pageland, SC on August 14, 2010

My mortgage company was sold to Dovenmuehle years ago and I have never been so dissatisfied with a company like I have been with them. I received a payment book on August. 13 telling me my mortgage would go up almost $100 beginning Sept. 1st. WTW? I called to ask them about this and the lady didn't want to discuss it with me and told me an analysis was mailed out on July 31 that I never received. I spoke with someone about a repayment plan and thought I had it squared away and to my surprise 8 months later I was notified that I was 4 months behind on my payment. Mind you I was making payment every month and had my documentation to prove it but since they were threatening me with foreclosure I didn't think time was on my side so I had to make the 4 months of payment within 2 days. I'm so frustrated with this company and I don't know what to do. Rude, unprofessional, appears to encourage customers to foreclose on their homes. Any suggestions about what I should do. I do admit my credit score isn't the best but I have tried to work with this company for years and it has been a brick wall.

by Anonymous From Albuquerque, NM on August 09, 2010

by Charita Howell From Helena, AL on July 28, 2010

My mortgage was sold to Dovenmuehle Mortgage by Golden First Mortgage and I have never dealt with so many rude, unprofessional, and low down individuals. I was going through a loan modification with them and I believe that they wanted no more than me to foreclose on my home. You call and the phone would place you on hold for as long as an hour or more. Sometimes it would ring several times only for it to pick up and then you get a dial tone. Everyone transfers you to anyone but who you need to speak with. Finally after I had been going through this modification with loss mitigation for 15 months, my modification was approved and my loan was sold on the same day. After the loan being sold I was thinking that the new mortgage payment was still in effect, come to find out they did not even transfer it. When I called to speak with them about the modification approval, I was told that no one could speak with me because Dovenmuehle no longer had my account. Luckily I had ALL of my paper work and the new mortgager mirrored the approved loan. Dovenmuehle plays games with you!!! Stay on top of them weekly they are HORRIBLE and should not be in business.

by Anonymous From Festus, MO on July 20, 2010

I just found out today that Fannie Mae forced my Bank with an A rating with the BBB to transfer my mortgage to this company with a D rating. I am very scared of what I have read here today.

by Cindy Giroux From Gansevoort, NY on July 14, 2010

My mortgage is combined with MGC mortgage which is horrible no contact with the client very rude and not helpful at all.

by Anonymous From La Porte, TX on July 06, 2010

This company told me two different times in a phone conversation that my payments would be automatically taken from my account. Several days later I noticed it had not. I called and they told me that it would not be. Bad business!

by LUCY LANE From Port Arthur, TX on June 27, 2010

DEALING WITH MGC Mortgage PART OF Dovenmuehle TRYING TO FORECLOSE MY HOUSE NEVER BEEN IN THIS SITUATION Before, BUT GOD WILL PREVAIL!!

by NOT HAPPY CAMPER !!!! From Lebanon, MO on June 26, 2010

Made a check payment to Dovenmuehle. We got a letter that we did not make our monthly payment. Called them by phone & told them of the problem, was told problem could not be resolved over the phone. They posted it the wrong account. THey posted wrong account # on check. They got more money from our checking account then payment was to be. I made copies of our cancelled checks for the last 2 payments. Spent $9.00 to fax all this to them for them to investigate their mess up. Today we got a letter that says it might take up 60 days to investigate this matter.

by Anonymous From Detroit, MI on June 10, 2010

THIS IS THE WORST MORTGAGE COMPANY I HAVE DEALT. COMPANY Representatives ARE RUDE AND DO NO IDEAL WHAT IS GOING ON.

by yolandragreen@att.net From Cleveland, OH on June 09, 2010

Everyone should complain with the Columbus Attorney General about getting modifications. They would not modify my mortgage.

by kobayashi From Chicago, IL on June 07, 2010

if you want help with your loan modification or short-sale don't bother calling the jackhole staff, go straight to the companies decision maker who is the Executive Vice President Mary Przybyla (847) 550-7350. Whose the boss? not tony danza, its this head.

by Anonymous From Mesa, AZ on June 03, 2010

I have had my mtg with them for 2 years now. Last week I got a letter saying my escrow balance was $458 short and to either pay in one pmt or my monthly mtg pmt was going up from 835/mo to 900/mo Wow...It's keeps saying per my mtg escrow balance cant fall below $158. If that's the case then why did they let it?

by Anonymous From Rochester, NH on May 21, 2010

We went through NH Housing when we bought our house in 2005. Then Dovenmuehle took over our mortgage. Can't refinance and applied for loan mod (still waiting since last september). We were able to set up electronic payments through our credit union. Never been late on payment. I agree we all should file a class action law suit.

by MA From Jamaica, NY on May 16, 2010

I have always paid my mortgage in time but they sent note to credit bureaus that my account is past due for 2 months and brought down my credit score so other bank denied refinancing based on false report from this company working under the name of Guidance Residential LLC.

by charlette caldwell From Brooklyn, NY on May 16, 2010

by chell From Saint Louis, MO on May 09, 2010

The worst company ever submitted to BBB a complaint trying to charge legal fees after I paid them in bankruptcy, now they say I'm behind 5 payment have all my receipts. trying to foreclose have to hire a lawyer now. Please send your payments by certified mail it cost 5 bucks but its worth it

by yolandra green From Cleveland, OH on April 26, 2010

They won't do a modification on my mortgage.

by Anonymous From Minooka, IL on April 21, 2010

They have quite a few comments from RipOff Report

by Mike From Chicago, IL on April 15, 2010

I am in the process of foreclosure and they keep giving me the run around. I want to try to save my house and give them my money and they can't give me a straight answer. What a lender. Once I figure out what I want to do I will leave them asap. They should not be in business. Poor Customer Service!!!

by Anonymous From Opelika, AL on April 13, 2010

by Anonymous From Houston, TX on April 06, 2010

by anonymous From Arlington, TX on March 05, 2010

A sudden payment increase of 20% for "escrow shortage"? Bull. No answers at the customer service number. No real way to contact besides email. This company blows.

by R Sellars From Trenton, NJ on February 16, 2010

I sold my house prior to foreclosure in April 2006, and Dovenmuehle has continued to show my account behind open. I have tried to talk to everyone I can to have corrected on my credit report. Here it is 2010, and am still waiting, unable to purchase a new home. Stay away from this company if you, nothing but news....

by Anonymous From Gadsden, AL on February 10, 2010

by jackson P From Saint Louis, MO on February 03, 2010

paid off loan 6-09. unable to get payoff papers sent to recorder of deeds. should be prosecuted

by alyssa kellahan From Georgetown, SC on January 22, 2010

by Anonymous From Roebling, NJ on January 19, 2010

Bottom line they don't want to help they held a payment that was short 139.00 in a suspense account then sent a foreclosure letter.

by Anonymous From Sunapee, NH on January 14, 2010

worst thing for me is that even when trying to refinance to get out from under these thieves they wouldn't even send an accurate buyout value for the mortgage. bad when a bank cant get their math right or paperwork. I plan to get a lawyer as I am loosing every months interest waiting to get away. Just let me go!!!

by Anonymous From Epsom, NH on January 09, 2010

Not that I was treated poorly, but there is some lack of communication, suggestions,updated, and no return phone calls. I'm one of those candidates that lower our costs every where and increased income for the household. Why can I get help faster. Its just been unfair.

by Anonymous From Bronx, NY on January 08, 2010

by Lori From Aurora, CO on January 06, 2010

Paid off our mortgage in FULL over 5 months ago and they still have not sent the deed of trust to my county to be recorded. After going rounds and getting extremely agitated with customer service and their manager I demanded immediate action to get this done. Managers do NOT like to give out names of the release dept. managers but I insisted. Here's the names and extensions I was given for everyone to see. Assuming they're correct, which I have my doubts. Yesenia Neno #7692, and her boss, Billie Salinas # 7610. I will not rest until they have done their job. I want to wash my hands of this hideously incompetent company. Good luck to anyone dealing with them.

by BRIAN WILCOX From Tehachapi, CA on December 24, 2009

by Dee Taylor From Missouri City, TX on December 17, 2009

This company is the worst thing that could've happened to my family. They make sure you know that you are seconds away from losing your home with them. It's criminal.

by Anonymous From Battle Creek, MI on December 16, 2009

by anderson straker From Brooklyn, NY on December 11, 2009

ther are using every tactic to drive you out of your house

by Anonymous From Lombard, IL on November 30, 2009

Worst Company to deal with. They say they'll help you with Loan modification but its just a tactic for foreclosing on you. If you have your mortgage with them then you are basically living in a house with a landlord who is willing to steal your belongings anytime you leave the house if you are a little late in payment. They never ever work with you. HORRIBLE HORRIBLE COMPANY - CLASSIC MORTGAGE COMPANY - NO LOAN MODIFICATION HELP??????? Welcome to the vampires who suck your blood in broad DAYLIGHT with SUN Shinning,

by Anonymous from Marlboro MASS From Marlborough, MA on November 29, 2009

Just found out on November 28th that our mortgage was sold by our local bank (that we have been doing business with for 30 years) to this Dovenmuehle Mortgage Company effective December 1st. We got two days notice - over the Thanksgiving Holiday, with no time react or no choice to seek out another bank on our own. I am really frightened by what I am reading here, and I don't think I am going to like this at all. My mortgage is due on the first, but they do not take electronic payments, so I just don't know what I am going to do. With the economy so bad and my husband just getting bank to work, we cant refinance because of time on the job and debt to income ratio is not good. He worked for another company for 34 years and then the great day of change - Inauguration Day - he was laid off so needless to say he took a big cut in pay. How can things like this be happening to us in America!! The great land of opportunity - yea for who?? Certainly not for the working class. This really sucks!!!! There has got to be something that can be done. Maybe a class action suit. Seems like there is enough people to get one going. Anyone out there know how to get one started??

by Anonymous From Manahawkin, NJ on November 23, 2009

Tried to make a payment plan they would not work with me how could they still be in business

by Leslie Moore From Springfield, IL on November 22, 2009

I have also been sent to this company, we just bought a house and that company went Under. Now that was in July!!!! They will not send me a payment booklet, they said they have sent them out. I have only received Sept, I have 3 books now all with Sept in them. No other ones. I have never heard of a company that wont SEND A payment BOOKLET???? I am really flustered and ready to get lawyer involved in this matter. However i do have to say they have not given any late charges, because they cant get me a payment booklet> I sent in August and sept, still have not heard a word. I have no way of seeing if i even made a payment. I think everyone should get together and start finding out what the heck is going on here. I am getting really sick of calling and fighting to pay my bill.

by Anonymous From Detroit, MI on November 21, 2009

My pension sold our mortgage to this bunch of Nazis. Two late payments,and they seized our home like it was Germany in 1943.

by Anonymous From Seymour, IN on November 16, 2009

by Anonymous From New Brunswick, NJ on November 10, 2009

for the past 3 years i have received a letter informing me that my escrow account is short and each of those years the amount has been getting higher and higher, what a bunch of rip-off artists. how do those people stay in business

by Anonymous From Forest Park, GA on November 09, 2009

by Anonymous From New Castle, PA on November 04, 2009

by Divorced From New Castle, PA on November 04, 2009

I have tried to make payments even though I am divorced and getting no support from my ex. I have run into a hard time and have sent payments by priority mail to be there by the 15th.It is there however it is still late. Found out that they had a special agreement with the post office to hold the mail to be delivered to the overnight mail address and they would send a private company to pick it up. The private company would come to the post office at 5 - 5:30 a.m. and the mail for them had not even been sorted yet - my payments were being recorded at being late. What a ripoff. I would call to see if they had received my check and they had it and had already deposited it but told me that they had not received it and I would have to pay another late fee.

by maralee From Indianapolis, IN on October 31, 2009

I read allot of reviews and I agree, the representatives are all mostly rude, the company does not want to help you when you are behind and they will not defer. We've had this mtg for 18 years and good time doesn't matter in the past. The company is very uncompassionate to hard work income times.

by K. Baker From Deerfield Beach, FL on October 29, 2009

Golden First Mortgage sold my account to these thieves. Have been waiting for a modified for over 7 months, each time they say "it's in review" or we are missing documents so it's been closed.. such liars. My mortgage was raised just prior to them selling my account to Dovenmuehle, and as soon as they got my account it was raised again in less than a month( three times in a year) Customer service is the worst, and they are the biggest stallers in the world. I now have a mortgage attorney, they are having just as much like as I had, they say that Dovenmuehle is horrible to work with..good luck everyone.

by C Woods From Desoto, TX on October 19, 2009

Value of the house has gone down 20%, sent a loan mod in June, just got off the phone with a rep, all they could tell me is that it's still in review just make your payments on time. Question does anybody know who the parent company is for this co?

by Anonymous From Newmarket, NH on October 15, 2009

Con - Upon calling representatives have no idea what is going on, my file is always missing information and some are rude. Pro-Upon working with the Loss Mitigation department, it has been easier and things are always documented. Con-It takes a while for information to be approved and once it has been reviewed it is sent to you to late. example- papers were dated a month or two prior and due or past due, but mailed out that week they were received.

by Anonymous From Brooklyn, NY on September 02, 2009

Thanks Apple Bank for selling my mortgage to a bunch of thieves!!! How about some government regulation in this free- for -all business?

by Anonymous From Brooklyn, NY on September 01, 2009

It seems like forever waiting for a modification. We should all report this company to the Federal Government.

by Anonymous From Mundelein, IL on August 20, 2009

I know people that work there and all of these comments are 100% accurate , even the comment on not getting a lien release for over 5 years. I hope you guys refi or run from this company as fast as possible

by JJ From Chicago, IL on August 19, 2009

After reading all these comments I'm not feeling too good about my loan being sold to them this month. These pricks better not jack up my excellent credit (nearly 800 fico score).

by Molextech From Laconia, NH on August 17, 2009

Beacon Mortgage sold my loan after my first payment and I have had nothing but trouble since. I would rather borrow money from a loan shark than ever get another loan with Dovenmuehle. They have a license to steal and no goverment agency is lifting a finger to help. You have to wonder how many bribes is this company paying out?

by Anonymous From Hillsboro, NH on July 31, 2009

I have been trying to get a loan mod since feb. I call once a week. they always say. call back in 10 days

by UNHAPPY CUSTOMER From Baton Rouge, LA on July 16, 2009

I APPLIED FOR A LOAN MOD IN MARCH IT IS NOW JULY I still HAVE NOT HEARD FROM ANYONE I CALL AT LEAST THREE TIME A WEEK AND LEAVE A message EVERY TIME ON ONE EVER CALLS YOU BACK.... THERE CUSTOMER SERVICES IS LACKING TO SAY THE LEAST

by Sarah W. From Ridgely, MD on July 06, 2009

I work for a title company in Maryland and we have been trying to obtain a mortgage lien release from this lender for almost 3 weeks. I have had ZERO response to requests for paid in full letters, and or release information. Supposed emails from managers to the release dept. have resulted in... ZERO response. If I could give them no stars, I would! Anyone have a phone number to call the lien release dept. because they do not transfer you to them, there is no voicemail, no email address, just a fax number. No direct dial number to my knowledge and customer service won't give me one. This is holding up our settlement and has been holding it up for over 1 week now with their knowledge. They should have filed the release at the courthouse a long time ago but have FAILED to do so! Please help if you can! Thanks!

by Anonymous From Cherry Hill, NJ on May 28, 2009

My loan was sold to Dovenmuehle just prior to closing. They were late in making my first tax payment at which point it took forever to get to the bottom of it. But believe me I gave them hell. Most recently (nearly three years later) I was a day or two late in making a payment, they wasted no time in sending me a late fee charge. Just a few months ago I called re a refi and was told "we dont do refi's." When I asked why the rep didnt know. I hope to refi as soon as possible. I am not really impressed.

by Anonymous From West Palm Beach, FL on April 21, 2009

Never had to wait over an hour and then get a dial tone (hang up) call again and waitanother hour and yet another HANG UP!

by A. Nonymous From Roebling, NJ on April 17, 2009

I contacted them by email no fewer than 5 times regarding refinancing and never heard anything back until weeks later. I received a note in the mail saying they were unable to refinance at this time. No explanation. Nothing. I curse the day my mortgage was sold to them from Gateway. I've have nothing but problems with them from day one.

by kimberly crawford From Willingboro, NJ on April 06, 2009

with the current crisis going on you would think they would be willing to refinance with you so that you could stay in your home.

by No.Carolina From Chapel Hill, NC on April 02, 2009

Why is this company still open these people not in jail??

by Anonymous From Concord, NH on March 13, 2009

by Warren Fields From Rosharon, TX on March 11, 2009

These jackholes refuse to answer any questions. All the people who answer the phone know how to say is, "Let me transfer you over to the Lost Mitigation Dept."...I did not need Loss Mitigation, I neded to find out how to have PMI removed, but they never let you say why you are calling...bunch of butt-crumbs!!! I got my original loan with Capital ONE, and they sold it to Douche-helm Mortgaga w/o even lettin gus know until after the fact...Capital One!!!! I blame you for this!!!!!!!!!!!!!!!!!!!!!!!!

by Anonymous From Webb City, MO on March 10, 2009

Noticing the BBB Link is no longer valid, I am posting this BBB link in hopes it might help somebody! Notice the NAME of Dovenmeuhle Funding instead of Mortgage yet their offices in California go by Dovenmuehle Mortgage. http://chicago.bbb.org/WWWRoot/Report.aspx?site=46&bbb=0654&firm=27005793#govtaction Use the BBB and if necessary I'd even consider contacting the Attorney General's Office to see if they can be of assistance to you.

by Anonymous From Columbia, MO on February 25, 2009

Company is awful. Personnel rude and not helpful at all. I would never do business with them but my mortgage was sold to them without my knowledge

by Sonya Chuculate From Stilwell, OK on January 12, 2009

dinged by credit report even though I had filed bankruptcy way before it time it was sold to them wrote a letter to them never received an answer and called and could never get to talk to the right person kept passsing me off to another.

by philip may From Frankfort, IL on December 29, 2008

horrible. paid off balance in march 07 never reported.nothing but lies and double talk

by Anonymous From Danville, CA on December 05, 2008

The Government should take their license away

by Anonymous From Bronx, NY on November 18, 2008

by Anonymous From Manahawkin, NJ on November 12, 2008

I fell behind and there was no help from this company! Very rude.Didnt really answer questions.

by Anonymous From Manahawkin, NJ on November 12, 2008

I fell behind and there was no help from this company! Very rude.Didnt really answer questions.

by Anonymous From Pemberton, NJ on November 07, 2008

They would not accept my payments and returned them back and made me behind more than I should be, then they informed me that they have been misapllying my payments

by Anonymous From Pemberton, NJ on November 07, 2008

They would not accept my payments and returned them back and made me behind more than I should be, then they informed me that they have been misapllying my payments

by LaVise Sanders From Saint Louis, MO on October 28, 2008

other Mortgage companies try to help you with deferrments and things of that nature. Dovenmuehle will not defer anything. I was put on a payment plan until I became current in which I made payments on time each months for nine mos. Dovenmuehle reported me consecutively late for all those nine mos. to the credit agencies as if I were not making those payments on time. this has really lowered my credit score with lenders and making it look like I do not pay my debts timely. contacted Dovenmuehle to discuss how can I get some credit by making the repayment plan payments on time. And was told there is nothing that can be done. Trying to refinance with another company but I don't look credit worthy because of Dovenmuehle. This company really SUCKS.

by Anonymous From Cambridge, MD on October 11, 2008

Just got off the phone with them. Was over two months behind and wanted to send in at least one payment. "Could not do that" without going through a complete financial analysis. Then I got all my money together and called to make an electronic payment. They did not like that and wanted me to send the money Western Union. Who does that anymore? They are a pile of crap.

by Anonymous From Crosby, TX on October 01, 2008

Agree with all the statements above. Employees are incompete and company unfair business practices.

by rania michail-garcia From Brick, NJ on September 29, 2008

by Juanita Navarro From Waco, TX on September 26, 2008

I have had problems since my original mortgage company sold to Dovenmuehle they claim that I missed payment which I have not. I can view the online account summary and all payments are there as well as I have cancelled checks. When I ask to speak to manager they put me on hold and when manager comes on after a long time they will check but nothing gets done in the meantime I have individuals calling me late at night using scare tactics and sending me notices about late fees and claiming they can foreclose. This has been ongoing for over 2 years.

by Anonymous From Chicago, IL on September 19, 2008

I used to work with this company and all i have to say watch your back if you end up having a loan serviced by them. This is a private company so it is not regulated, the owner has no social skills, treats his employees as bad as he treats the homeowner, by cursing, being rude and having no compasion. I the 2 years i have workwed with this company i have seen so many ilegal things going on and so little in trying to help the homeowners. Most of the time their principal is if we can hit them with a fee go for it. As I said earlier watch your back, if my mortgage would end up with them I would refinance the next day.

by Anonymous From Manchester, NH on September 15, 2008

This company kept mailing me notices stating that we had to get more more insurance coverage then we had, even though we had the coverage we needed per our insurance company. They wanted us to insure the land, which makes no sense, if the house burns down the land is still there. I had to call several time to get this straightened out and finally got a manager who said I was all set. When I asked her if she had even looked at my account information she hadn't...how on earth would she know if I was all set if she had not even looked at my account!! When you speak to them, document dates and times that you spoke with people and names of who you spoke with. Be very persistent on the phone. They will try to tell you it's a long wait to talk to a manager, but sya you will wait and a manager gets on the phone in a few minutes. Don't give up.

by Anonymous From Absecon, NJ on September 02, 2008

fUCK Dovenmuhle

by Anonymous From Mays Landing, NJ on August 24, 2008

Company advised NOT to make monthly payments until I could pay the back due amount.

by Anonymous From Gray, ME on July 24, 2008

by Anonymous From Mauriceville, TX on July 19, 2008

Original Loan sold to Dovenmuehle/Quantum and from day one my balance was incorrect. Spent a year trying to correct it to no avail. It was finally sold to another lender but guess what -- the incorrect balance followed. Still no end in sight for this rip off.

by Vickie From Hiram, GA on July 14, 2008

Dovenmuehle Mortgage is a horrible mortgage company. They hold my payment up to 10 days before posting it to my account and then send foreclose notices. Once I mistakenly wrote my check for the late amount and they held my payment until it was late to collect the late fee. I can mail my payment from a post office in Atl. GA and it is going to a post office in Atl. GA and it takes them 10 days to post. I plan to start mailing my payment certified with a return receipt. Watch out for this company!

by C Lindsey From Pataskala, OH on July 14, 2008

Paid off our mortgage in March 2005 and still they have not released the deed or lein to the county recorders office, nor will anyone call me back !!!!

by Anonymous From Duncanville, TX on July 10, 2008

by Barbara Slaughter From Morgantown, WV on June 24, 2008

by anonymous From Schenectady, NY on June 19, 2008

Want to get a better idea of just how bad this company is? Go to the Better Business Buruea website and look them up.....their history is pathetic.

by Bernie Dolan From Pittsfield, NH on June 13, 2008

by Anonymous From Morgantown, WV on June 09, 2008

Terrible service

by Barbara Slaughter From Morgantown, WV on June 09, 2008

by Anonymous From Concord, NH on May 29, 2008

My mortgage was sold to Dovenmuehle by another lender that I was happy doing business with. I called Dovenmuehle to notify them that I was having some financial problems and that my mortgage payment would probably be a little late. I received nothing but grief from the person on the other end of the line. She told me that the mortgage company would not extend my payments, would not work with me to make any kind of payment plan, and that if I didn't have my payment in before the end of the month that they would automatically attempt to collect. How's that for customer service. It seems to me that this company is in the habit of buying up mortgages and ruining the home owner experience for everyone that they do business with.

by anon From Clementon, NJ on April 19, 2008

All of the above is true, and their name is weird!

by Anonymous From Woodbridge, VA on April 12, 2008

by Anonymous From Fort Worth, TX on April 11, 2008

All they do is send letters out saying that they are going to forclose and will help. They promised they would grant me an extention, but didnt. They are not working with us at all. I am 2 payments behind.

by Al Baker From Sugar Land, TX on April 10, 2008

by Anonymous From Weslaco, TX on March 23, 2008

I am a mortgage broker and business is very slow. I have a balance of less than $3,000 on my mortgage and I was 3 payments behind. After being 1 payment behind, I was told that I would qualify for a "work out" where the payments would be extended due to my small balance. I was waiting for the "paperwork" so that I could extend 3 payments, but instead I received a foreclosure notice. THIS WAS AFTER I WAS TOLD OVER THE PHONE THAT I WAS GUARANTEED AN EXTENSION. They wanted the 3 payments I was behind plus the one payment that was not even due yet. It was very difficult for me to get the money together because due to the economy no one has any money to lend me. Fortunately, a friend helped me out and I send in a cashier's check by overnight delivery to cover the delinquent payments that they said would get extended.

by betty From Orange, CA on March 17, 2008

this company will not let me talk to anyone personally in the payoff department. sent out wire transfers to them they claim they did not recieve will not update any information. this company has no professional or prompt service. I cannot wait to end with them,

by Anonymous From Briarcliff Manor, NY on February 15, 2008

NO ON-LINE PAY, BEFORE MY MTG WAS SOLD TO THEM, I HAD NOT PROBLEM WITH PAYING ONLINE- THE PAYMENTS WERE TAKEN OUT AUTOMATICALLY, BUT THEY DON'T DO THAT ANYMORE...AND NOW THEY WILL ONLY ACCEPT CERTIFIED CHECKS!!! IN THIS DAY IN AGE THIS SEEMS TO BE CRAZY...

by Anonymous From Concord, NH on February 06, 2008

Called today Wednesday 2/6/2008. The office is randomly CLOSED!!! Thanks for the help....this company is awful!!!

by Susan Mayes From Wildomar, CA on December 18, 2007

I send all of my payments certified mail. It cast 2.35 a month at the post office, but when collects calls I can prove that my payment was received on time and there had better not be any late fees

by tw From Clarksboro, NJ on December 15, 2007

Unfortunately, Countrywide sold my mtg note off to Dovenmuehle. Payment options stink; no on-line option and phone pay is pricey. You are forced into auto w/d or mailing a pmt. I received a monthly shortage charge on my account without any clear explanation - terrible.

by Anonymous From Bradenton, FL on November 16, 2007

I absolutely hate this company. Mortgage was sold unfortunately and all I have received were late fees though my payments are mailed 2 1/2 weeks prior to late day. Do not process payments on a timely basis and then charge late fees???

by Anonymous From Ponce, PR on October 24, 2007

by Valerie Willis From Baytown, TX on October 17, 2007

No way to pay on-line but they charge a large fee to do it by phone. That is a rip off!Customer service is awful. I wish they would sell my loan.

by Sonya Chuculate From Stilwell, OK on October 09, 2007

For some reason you are showing up in my credit report and I have never dealt with your company. Please remove this or prove to me that I have had business with you.

by Thomas M. Kozak, Ph.D. From Conroe, TX on September 14, 2007

Unresponsive, difficult to deal with, tries to run up costs, would not do business with Dovenmuehle Mortgage if my mortgage hadn't been sold to them.

by Anonymous From Palestine, TX on August 27, 2007

Very unprofessional. Dovenmuehle Mortgage sends statements out in the middle of the month and then calls and harasses you for payment, and also charges late fees on top.

by Anonymous From Owens Cross Roads, AL on August 24, 2007

Paid off mortgage with Dovenmuehle Mortgage on 2 February 2007. As of 24 August 2007 still have not received the deed or other pay-off documents even after numerous phone calls. Totally ignored two inquiries by the BBB.

by G. Patrick Black From Tyler, TX on August 16, 2007

Dovenmuehle Mortgage is the worst mortgage company that I have ever dealt with in 35 years of home ownership. They are non responsive and very unprofessional. Surprised they are still in business.

by David Dunham From Bostic, NC on July 18, 2007

I have found Dovenmuehle Mortgage to be rude and very un-compassionate....as well as very unprofessional in their treatment of mortgagees.