Dovenmuehle Mortgage

by Anonymous From New Castle, PA on November 04, 2009

by Divorced From New Castle, PA on November 04, 2009

I have tried to make payments even though I am divorced and getting no support from my ex. I have run into a hard time and have sent payments by priority mail to be there by the 15th.It is there however it is still late. Found out that they had a special agreement with the post office to hold the mail to be delivered to the overnight mail address and they would send a private company to pick it up. The private company would come to the post office at 5 - 5:30 a.m. and the mail for them had not even been sorted yet - my payments were being recorded at being late. What a ripoff. I would call to see if they had received my check and they had it and had already deposited it but told me that they had not received it and I would have to pay another late fee.

by maralee From Indianapolis, IN on October 31, 2009

I read allot of reviews and I agree, the representatives are all mostly rude, the company does not want to help you when you are behind and they will not defer. We've had this mtg for 18 years and good time doesn't matter in the past. The company is very uncompassionate to hard work income times.

by K. Baker From Deerfield Beach, FL on October 29, 2009

Golden First Mortgage sold my account to these thieves. Have been waiting for a modified for over 7 months, each time they say "it's in review" or we are missing documents so it's been closed.. such liars. My mortgage was raised just prior to them selling my account to Dovenmuehle, and as soon as they got my account it was raised again in less than a month( three times in a year) Customer service is the worst, and they are the biggest stallers in the world. I now have a mortgage attorney, they are having just as much like as I had, they say that Dovenmuehle is horrible to work with..good luck everyone.

by C Woods From Desoto, TX on October 19, 2009

Value of the house has gone down 20%, sent a loan mod in June, just got off the phone with a rep, all they could tell me is that it's still in review just make your payments on time. Question does anybody know who the parent company is for this co?

by Anonymous From Newmarket, NH on October 15, 2009

Con - Upon calling representatives have no idea what is going on, my file is always missing information and some are rude. Pro-Upon working with the Loss Mitigation department, it has been easier and things are always documented. Con-It takes a while for information to be approved and once it has been reviewed it is sent to you to late. example- papers were dated a month or two prior and due or past due, but mailed out that week they were received.

by Anonymous From Brooklyn, NY on September 02, 2009

Thanks Apple Bank for selling my mortgage to a bunch of thieves!!! How about some government regulation in this free- for -all business?

by Anonymous From Brooklyn, NY on September 01, 2009

It seems like forever waiting for a modification. We should all report this company to the Federal Government.

by Anonymous From Mundelein, IL on August 20, 2009

I know people that work there and all of these comments are 100% accurate , even the comment on not getting a lien release for over 5 years. I hope you guys refi or run from this company as fast as possible

by JJ From Chicago, IL on August 19, 2009

After reading all these comments I'm not feeling too good about my loan being sold to them this month. These pricks better not jack up my excellent credit (nearly 800 fico score).

by Molextech From Laconia, NH on August 17, 2009

Beacon Mortgage sold my loan after my first payment and I have had nothing but trouble since. I would rather borrow money from a loan shark than ever get another loan with Dovenmuehle. They have a license to steal and no goverment agency is lifting a finger to help. You have to wonder how many bribes is this company paying out?

by Anonymous From Hillsboro, NH on July 31, 2009

I have been trying to get a loan mod since feb. I call once a week. they always say. call back in 10 days

by UNHAPPY CUSTOMER From Baton Rouge, LA on July 16, 2009

I APPLIED FOR A LOAN MOD IN MARCH IT IS NOW JULY I still HAVE NOT HEARD FROM ANYONE I CALL AT LEAST THREE TIME A WEEK AND LEAVE A message EVERY TIME ON ONE EVER CALLS YOU BACK.... THERE CUSTOMER SERVICES IS LACKING TO SAY THE LEAST

by Sarah W. From Ridgely, MD on July 06, 2009

I work for a title company in Maryland and we have been trying to obtain a mortgage lien release from this lender for almost 3 weeks. I have had ZERO response to requests for paid in full letters, and or release information. Supposed emails from managers to the release dept. have resulted in... ZERO response. If I could give them no stars, I would! Anyone have a phone number to call the lien release dept. because they do not transfer you to them, there is no voicemail, no email address, just a fax number. No direct dial number to my knowledge and customer service won't give me one. This is holding up our settlement and has been holding it up for over 1 week now with their knowledge. They should have filed the release at the courthouse a long time ago but have FAILED to do so! Please help if you can! Thanks!

by Anonymous From Cherry Hill, NJ on May 28, 2009

My loan was sold to Dovenmuehle just prior to closing. They were late in making my first tax payment at which point it took forever to get to the bottom of it. But believe me I gave them hell. Most recently (nearly three years later) I was a day or two late in making a payment, they wasted no time in sending me a late fee charge. Just a few months ago I called re a refi and was told "we dont do refi's." When I asked why the rep didnt know. I hope to refi as soon as possible. I am not really impressed.

by Anonymous From West Palm Beach, FL on April 21, 2009

Never had to wait over an hour and then get a dial tone (hang up) call again and waitanother hour and yet another HANG UP!

by A. Nonymous From Roebling, NJ on April 17, 2009

I contacted them by email no fewer than 5 times regarding refinancing and never heard anything back until weeks later. I received a note in the mail saying they were unable to refinance at this time. No explanation. Nothing. I curse the day my mortgage was sold to them from Gateway. I've have nothing but problems with them from day one.

by kimberly crawford From Willingboro, NJ on April 06, 2009

with the current crisis going on you would think they would be willing to refinance with you so that you could stay in your home.

by No.Carolina From Chapel Hill, NC on April 02, 2009

Why is this company still open these people not in jail??

by Anonymous From Concord, NH on March 13, 2009

by Warren Fields From Rosharon, TX on March 11, 2009

These jackholes refuse to answer any questions. All the people who answer the phone know how to say is, "Let me transfer you over to the Lost Mitigation Dept."...I did not need Loss Mitigation, I neded to find out how to have PMI removed, but they never let you say why you are calling...bunch of butt-crumbs!!! I got my original loan with Capital ONE, and they sold it to Douche-helm Mortgaga w/o even lettin gus know until after the fact...Capital One!!!! I blame you for this!!!!!!!!!!!!!!!!!!!!!!!!

by Anonymous From Webb City, MO on March 10, 2009

Noticing the BBB Link is no longer valid, I am posting this BBB link in hopes it might help somebody! Notice the NAME of Dovenmeuhle Funding instead of Mortgage yet their offices in California go by Dovenmuehle Mortgage. http://chicago.bbb.org/WWWRoot/Report.aspx?site=46&bbb=0654&firm=27005793#govtaction Use the BBB and if necessary I'd even consider contacting the Attorney General's Office to see if they can be of assistance to you.

by Anonymous From Columbia, MO on February 25, 2009

Company is awful. Personnel rude and not helpful at all. I would never do business with them but my mortgage was sold to them without my knowledge

by Sonya Chuculate From Stilwell, OK on January 12, 2009

dinged by credit report even though I had filed bankruptcy way before it time it was sold to them wrote a letter to them never received an answer and called and could never get to talk to the right person kept passsing me off to another.

by philip may From Frankfort, IL on December 29, 2008

horrible. paid off balance in march 07 never reported.nothing but lies and double talk

by Anonymous From Danville, CA on December 05, 2008

The Government should take their license away

by Anonymous From Bronx, NY on November 18, 2008

by Anonymous From Manahawkin, NJ on November 12, 2008

I fell behind and there was no help from this company! Very rude.Didnt really answer questions.

by Anonymous From Manahawkin, NJ on November 12, 2008

I fell behind and there was no help from this company! Very rude.Didnt really answer questions.

by Anonymous From Pemberton, NJ on November 07, 2008

They would not accept my payments and returned them back and made me behind more than I should be, then they informed me that they have been misapllying my payments

by Anonymous From Pemberton, NJ on November 07, 2008

They would not accept my payments and returned them back and made me behind more than I should be, then they informed me that they have been misapllying my payments

by LaVise Sanders From Saint Louis, MO on October 28, 2008

other Mortgage companies try to help you with deferrments and things of that nature. Dovenmuehle will not defer anything. I was put on a payment plan until I became current in which I made payments on time each months for nine mos. Dovenmuehle reported me consecutively late for all those nine mos. to the credit agencies as if I were not making those payments on time. this has really lowered my credit score with lenders and making it look like I do not pay my debts timely. contacted Dovenmuehle to discuss how can I get some credit by making the repayment plan payments on time. And was told there is nothing that can be done. Trying to refinance with another company but I don't look credit worthy because of Dovenmuehle. This company really SUCKS.

by Anonymous From Cambridge, MD on October 11, 2008

Just got off the phone with them. Was over two months behind and wanted to send in at least one payment. "Could not do that" without going through a complete financial analysis. Then I got all my money together and called to make an electronic payment. They did not like that and wanted me to send the money Western Union. Who does that anymore? They are a pile of crap.

by Anonymous From Crosby, TX on October 01, 2008

Agree with all the statements above. Employees are incompete and company unfair business practices.

by rania michail-garcia From Brick, NJ on September 29, 2008

by Juanita Navarro From Waco, TX on September 26, 2008

I have had problems since my original mortgage company sold to Dovenmuehle they claim that I missed payment which I have not. I can view the online account summary and all payments are there as well as I have cancelled checks. When I ask to speak to manager they put me on hold and when manager comes on after a long time they will check but nothing gets done in the meantime I have individuals calling me late at night using scare tactics and sending me notices about late fees and claiming they can foreclose. This has been ongoing for over 2 years.

by Anonymous From Chicago, IL on September 19, 2008

I used to work with this company and all i have to say watch your back if you end up having a loan serviced by them. This is a private company so it is not regulated, the owner has no social skills, treats his employees as bad as he treats the homeowner, by cursing, being rude and having no compasion. I the 2 years i have workwed with this company i have seen so many ilegal things going on and so little in trying to help the homeowners. Most of the time their principal is if we can hit them with a fee go for it. As I said earlier watch your back, if my mortgage would end up with them I would refinance the next day.

by Anonymous From Manchester, NH on September 15, 2008

This company kept mailing me notices stating that we had to get more more insurance coverage then we had, even though we had the coverage we needed per our insurance company. They wanted us to insure the land, which makes no sense, if the house burns down the land is still there. I had to call several time to get this straightened out and finally got a manager who said I was all set. When I asked her if she had even looked at my account information she hadn't...how on earth would she know if I was all set if she had not even looked at my account!! When you speak to them, document dates and times that you spoke with people and names of who you spoke with. Be very persistent on the phone. They will try to tell you it's a long wait to talk to a manager, but sya you will wait and a manager gets on the phone in a few minutes. Don't give up.

by Anonymous From Absecon, NJ on September 02, 2008

fUCK Dovenmuhle

by Anonymous From Mays Landing, NJ on August 24, 2008

Company advised NOT to make monthly payments until I could pay the back due amount.

by Anonymous From Gray, ME on July 24, 2008

by Anonymous From Mauriceville, TX on July 19, 2008

Original Loan sold to Dovenmuehle/Quantum and from day one my balance was incorrect. Spent a year trying to correct it to no avail. It was finally sold to another lender but guess what -- the incorrect balance followed. Still no end in sight for this rip off.

by Vickie From Hiram, GA on July 14, 2008

Dovenmuehle Mortgage is a horrible mortgage company. They hold my payment up to 10 days before posting it to my account and then send foreclose notices. Once I mistakenly wrote my check for the late amount and they held my payment until it was late to collect the late fee. I can mail my payment from a post office in Atl. GA and it is going to a post office in Atl. GA and it takes them 10 days to post. I plan to start mailing my payment certified with a return receipt. Watch out for this company!

by C Lindsey From Pataskala, OH on July 14, 2008

Paid off our mortgage in March 2005 and still they have not released the deed or lein to the county recorders office, nor will anyone call me back !!!!

by Anonymous From Duncanville, TX on July 10, 2008

by Barbara Slaughter From Morgantown, WV on June 24, 2008

by anonymous From Schenectady, NY on June 19, 2008

Want to get a better idea of just how bad this company is? Go to the Better Business Buruea website and look them up.....their history is pathetic.

by Bernie Dolan From Pittsfield, NH on June 13, 2008

by Anonymous From Morgantown, WV on June 09, 2008

Terrible service

by Barbara Slaughter From Morgantown, WV on June 09, 2008

by Anonymous From Concord, NH on May 29, 2008

My mortgage was sold to Dovenmuehle by another lender that I was happy doing business with. I called Dovenmuehle to notify them that I was having some financial problems and that my mortgage payment would probably be a little late. I received nothing but grief from the person on the other end of the line. She told me that the mortgage company would not extend my payments, would not work with me to make any kind of payment plan, and that if I didn't have my payment in before the end of the month that they would automatically attempt to collect. How's that for customer service. It seems to me that this company is in the habit of buying up mortgages and ruining the home owner experience for everyone that they do business with.

by anon From Clementon, NJ on April 19, 2008

All of the above is true, and their name is weird!

by Anonymous From Woodbridge, VA on April 12, 2008

by Anonymous From Fort Worth, TX on April 11, 2008

All they do is send letters out saying that they are going to forclose and will help. They promised they would grant me an extention, but didnt. They are not working with us at all. I am 2 payments behind.

by Al Baker From Sugar Land, TX on April 10, 2008

by Anonymous From Weslaco, TX on March 23, 2008

I am a mortgage broker and business is very slow. I have a balance of less than $3,000 on my mortgage and I was 3 payments behind. After being 1 payment behind, I was told that I would qualify for a "work out" where the payments would be extended due to my small balance. I was waiting for the "paperwork" so that I could extend 3 payments, but instead I received a foreclosure notice. THIS WAS AFTER I WAS TOLD OVER THE PHONE THAT I WAS GUARANTEED AN EXTENSION. They wanted the 3 payments I was behind plus the one payment that was not even due yet. It was very difficult for me to get the money together because due to the economy no one has any money to lend me. Fortunately, a friend helped me out and I send in a cashier's check by overnight delivery to cover the delinquent payments that they said would get extended.

by betty From Orange, CA on March 17, 2008

this company will not let me talk to anyone personally in the payoff department. sent out wire transfers to them they claim they did not recieve will not update any information. this company has no professional or prompt service. I cannot wait to end with them,

by Anonymous From Briarcliff Manor, NY on February 15, 2008

NO ON-LINE PAY, BEFORE MY MTG WAS SOLD TO THEM, I HAD NOT PROBLEM WITH PAYING ONLINE- THE PAYMENTS WERE TAKEN OUT AUTOMATICALLY, BUT THEY DON'T DO THAT ANYMORE...AND NOW THEY WILL ONLY ACCEPT CERTIFIED CHECKS!!! IN THIS DAY IN AGE THIS SEEMS TO BE CRAZY...

by Anonymous From Concord, NH on February 06, 2008

Called today Wednesday 2/6/2008. The office is randomly CLOSED!!! Thanks for the help....this company is awful!!!

by Susan Mayes From Wildomar, CA on December 18, 2007

I send all of my payments certified mail. It cast 2.35 a month at the post office, but when collects calls I can prove that my payment was received on time and there had better not be any late fees

by tw From Clarksboro, NJ on December 15, 2007

Unfortunately, Countrywide sold my mtg note off to Dovenmuehle. Payment options stink; no on-line option and phone pay is pricey. You are forced into auto w/d or mailing a pmt. I received a monthly shortage charge on my account without any clear explanation - terrible.

by Anonymous From Bradenton, FL on November 16, 2007

I absolutely hate this company. Mortgage was sold unfortunately and all I have received were late fees though my payments are mailed 2 1/2 weeks prior to late day. Do not process payments on a timely basis and then charge late fees???

by Anonymous From Ponce, PR on October 24, 2007

by Valerie Willis From Baytown, TX on October 17, 2007

No way to pay on-line but they charge a large fee to do it by phone. That is a rip off!Customer service is awful. I wish they would sell my loan.

by Sonya Chuculate From Stilwell, OK on October 09, 2007

For some reason you are showing up in my credit report and I have never dealt with your company. Please remove this or prove to me that I have had business with you.

by Thomas M. Kozak, Ph.D. From Conroe, TX on September 14, 2007

Unresponsive, difficult to deal with, tries to run up costs, would not do business with Dovenmuehle Mortgage if my mortgage hadn't been sold to them.

by Anonymous From Palestine, TX on August 27, 2007

Very unprofessional. Dovenmuehle Mortgage sends statements out in the middle of the month and then calls and harasses you for payment, and also charges late fees on top.

by Anonymous From Owens Cross Roads, AL on August 24, 2007

Paid off mortgage with Dovenmuehle Mortgage on 2 February 2007. As of 24 August 2007 still have not received the deed or other pay-off documents even after numerous phone calls. Totally ignored two inquiries by the BBB.

by G. Patrick Black From Tyler, TX on August 16, 2007

Dovenmuehle Mortgage is the worst mortgage company that I have ever dealt with in 35 years of home ownership. They are non responsive and very unprofessional. Surprised they are still in business.

by David Dunham From Bostic, NC on July 18, 2007

I have found Dovenmuehle Mortgage to be rude and very un-compassionate....as well as very unprofessional in their treatment of mortgagees.