Countrywide Financial

by Claudette Gleason From Humble, TX on November 09, 2011

by travis messerly From Thousand Palms, CA on May 13, 2011

very bad and had no luck with bank of america and had 6 percent and paid down in points

by Greg Hern From Shingle Springs, CA on November 27, 2010

by Migdalia Diaz From Torrington, CT on September 22, 2010

Monthly mortgage were too much for me cause the tax were too high. I want to pay monthly mortgage that I can affordable from my employee income.

by Ron Pinkston From Douglasville, GA on August 27, 2010

Have been trying to do a loan modification since Sept 09 with no luck. Every time you call to get an update, it goes to another department.

by Betzaida Perez From Central Islip, NY on July 13, 2010

Bank of America is the worst company to give assistance , they claim they are their to help their clients with as much as possible this is not true, I have been trying to get a loan modification for some time now, they keep telling me they are reviewing and then I get a call from them stating I am in Foreclosure, tell me where they are reviewing it or trying to assist.

by Bradley England From Ardmore, OK on April 15, 2010

by Derrick Weaver From Lilburn, GA on April 14, 2010

by michael reiff From Tucker, GA on April 02, 2010

horrible experience been trying for one year for modification, claims paperwork missing or new program every 89 days makes me start over on process over and over and over and telling me not to make payments and now they file foreclosure without notification the day after the last modification was cancelled, cant deal with it anymore

by john castillo From Portage, IN on February 24, 2010

by Anonymous From King George, VA on January 31, 2010

Countrywide now owned by Bank of America was not willing to work with us because we were current with our mortgage. We knew we could not afford to continue making two mortgage payments so we tried to rent the property to avoid default and save our credit. After they learned that we were renting the property they got really nasty with us saying "you want us to increase your profit margin". We were NOT making a PROFIT, we were just trying to honor the agreement to pay even though we could NOT afford it for long! We were losing money every month and headed for default. When our savings ran out we could no longer pay. They sent us a notice of default with options to pursue within 30 days. When we called the number we were supposed to contact, they NEVER answered the phone or messages. Less than 15 days later they sent us a notice of foreclosure sale. Clearly they were only interested in ONE option!

by Larry Bryant From Covington, GA on January 22, 2010

by ruth traci From Soledad, CA on January 11, 2010

'it is no longer countrywide, I felt some of the lenders were deceiving if they knew what was going on, since they worked with the builder and everyone claims the builders and loan company already knew things were bad, however I chose to entrust my welfare to them, I had asked for assistance prior to surgery/major fall/job loss/surgery my income was 75,000, first they said I owed too much, my answer was, you gave me the loan,,,,,,hello? the worst case scenario has been the most recent ordeal with Las Flores, could not even reach the loan company, was inputting the account number that they were foreclosing on, transferred to Robo bank, anyway could not get any information what so ever; caused problems on all my accounts, the people at Bank of America threaten to foreclose on my properties, bac financial, just lies to you or doesn't answer the phone for more than one and half hours, more than once that has happened. Actually I found the people at Countrywide nicer than Bank of America/BAC, so whatever.......

by Anonymous From Roebuck, SC on January 10, 2010

Countrywide was provided a newspaper article the doctors had done because of their being irate with the ins. company. I wanted Countrywide to know I was telling the truth. Their comment: There is nothing we can do." My husband has gotten another job and I am getting one also. All we want is to get a second mortgage from someone and reinstate this loan. A sale date has been set for February 1, 2010. Our hearing was January 7, 2010. We are out of time. Thanks

by Anonymous From Geneva, OH on December 10, 2009

by sharon padilla From Tulsa, OK on December 08, 2009

by Heather Mayberry From Fort Worth, TX on November 28, 2009

by Naomi & Andrew Murtagh From Middletown, CT on November 23, 2009

by Barbara Garrison From Titusville, FL on November 20, 2009

Not only was Countrywide partly the blame for this Bank of America (who now owns Countrywide)is not willing to renegotiate this either. There are 3 working adults who can PAY THIS LOAN and no one wants to hear it.

by Dennis Baragary From Leavenworth, KS on November 09, 2009

by Anonymous From Shreveport, LA on November 01, 2009

I am almost 2 years behind and never received any type of notification; granted its my own fault. I'm scared and don't know enough facts about real estate.

by Jonathan Aboytes From Lake Elsinore, CA on November 01, 2009

by Cathe Liggett From Somerset, KY on October 25, 2009

I contacted them on 6/24 and was told by them that they would send me a packet of information to assist in this process of keeping my home. Terrence told me that I didn't need to worry about my home. They would remove it from foreclosure. When I called back on 10/19 I was told my house was scheduled to be sold. I was told on 2 occasions that I didn't need to worry about it because it was being worked on and that it would not be sold. I thought they were telling the truth when in fact it was being sold. I have offered to pay 12K as well as increase my monthly payment and they won't budge. They told me through the Obama plan my mortgage would go to 2K per month. I asked for help, was told I was ok, now in 4 days my family and I will be homeless.

by matthew walters From Howell, MI on October 18, 2009

refused to work with me

by Anonymous From Loganville, GA on October 16, 2009

Bank of America has no customer service and are not willing to help their clients.

by Aura Lozano From Corona, NY on October 16, 2009

by Donald Sciarretta From Mooresville, NC on October 15, 2009

Having issues trying to work out a repayment plan with them.

by rebecca pummell From Okeechobee, FL on October 04, 2009

i feel that i should have gotten some kind of notice before it had gotten this far!

by Anonymous From Pompano Beach, FL on September 24, 2009

by Juan Shell From Redford, MI on September 21, 2009

I owe 10,000 wit taxes

by randy weifenbach From Alpine, WY on September 16, 2009

by Tony Hippensteel From Abbottstown, PA on September 06, 2009

Countrywide screwed us....Now we are in the process of screwing them. They refused to work with us to modify our mortgage. Therefore I am making sure when they take the house back they will NOT make any money on it. I am in the process of gutting out the house. I am selling everything!! Kitchen cabinets, plumbling fixtures, water heater, furnace, central air, carpet, wood floors, interior doors, ceiling fans, etc. It's ALL going!! Ha Ha! See what you jerks can get for it when I am done. Thanks for nothing Countrywide.

by Ray Reynolds From Sparta, TN on September 04, 2009

by Tammy Hall From Linden, VA on September 04, 2009

by Anonymous From Corpus Christi, TX on September 03, 2009

by Anonymous From Leopold, MO on August 31, 2009

by Anonymous From Odenton, MD on August 26, 2009

by Henry Scott From Orlando, FL on August 23, 2009

by Emily Richardson From Mesa, AZ on August 20, 2009

by Todd Milster From Leander, TX on August 11, 2009

by Anonymous From Wasilla, AK on August 09, 2009

by Anonymous From Fontana, CA on July 31, 2009

by Anonymous From Winston Salem, NC on July 30, 2009

by latanda guy From Palmdale, CA on July 25, 2009

I really never had to deal with them .

by Carl Barkow From Anthem, AZ on July 25, 2009

by Mia Brown From Albrightsville, PA on July 24, 2009

by Anonymous From Richlands, NC on July 21, 2009

by Eric Larrabee From Westerville, OH on July 20, 2009

I've never had any problems with them at all.

by Anonymous From Greenfield, IN on July 15, 2009

by anthony lagunas From Lawton, OK on July 11, 2009

by Rae McBryant From Newberry Springs, CA on July 10, 2009

Very hard to get information from. They keep passing you to a new number and disconecting you. I did have one woman give me key words to say. When I got to the person I needed they were going to work out a payment plan but then I came home to find a notice of trustee's sale on my gate. Countrywide never called me back or sent notice of decline.

by Melissa MIncks From Knoxville, IA on July 01, 2009

by Todd Thatcher From Flagstaff, AZ on July 01, 2009

by Anonymous From Cocoa, FL on June 29, 2009

One of specialists said that there was nothing else they could help. He recommended to contact the loan modification department. The loan modification department has been unresponsive. Now Countrywide Financial is under Bank of America. Every penny short from my account was fined $47.00.

by Anonymous From Chicago, IL on June 28, 2009

I was approved for a workout plan and it was cancelled because the notary included my middle initial on the notary page. After returning their calls to clear up the issue they cancelled the plan the same day without talking to me. I was told they would put sign me up again for a workout but when I called back after not hearing from them I was told it was never resubmitted. I don't think they want to help.

by Teresa Ballard From Vinemont, AL on June 26, 2009

by Shiray Watson From Muskegon, MI on June 25, 2009

by james wittler From Rock Spring, GA on June 25, 2009

by Randy Spengler From Newark, CA on June 23, 2009

Stalling, unresponsive and do not take the situation seriously. Have provided so much documentation to prove the situation and they just note the file.

by melvin perrells From Kaunakakai, HI on June 22, 2009

When I tried to work out a payment plan; they refused to work with me.

by Anonymous From Mchenry, IL on June 22, 2009

by Robert L. (Bob) Taylor From Springfield, OH on June 22, 2009

They seem somewhat willing to help

by Anonymous From Battle Ground, WA on June 15, 2009

Buyer's perspective of a short sale. This is outrageous...Still no response from them...Here's the latest: Hi Vickie, I just wanted to introduce myself. I will be the primary contact for this file. I would like to know what your time frame is for review. The buyers and sellers are getting restless and I need to give them an update. I understand that this file was just assigned to you on 6/13/09, but I was hoping that you could push this one to the top of your stack so we can get a quick response. Below is a timeline of the ling life of this file. We had originally been to your short sale process was 45 to 90 days. We are now somewhere around day 140 with no end in site. Please help. I faxed the short sale packet to Country Wide on Jan 27th and again on Feb 3rd. I was told that it was uploaded into your system on Feb 1st and that the Short Sale process took any where from 45 to 90 days. On Feb 4th the file was opened and I was told it would take 7 to 10 business days to assign. After several requests for assignment to a negotiator the file was finally assigned on March 6th to a Mark Lewis. I was told he had 15 days to review. On March 13th the file was then re-assigned to a Celia Medrano, and I was also told she had 15 days to review the file. When I called in for a status update on 4/15/09 I was told that they needed updated pay stubs and bank statements. I faxed the requested documents in on 4/20/09. On May 4th I received an email from Cilia asking for updated pay stubs and bank statements because the ones I had sent in at the end of Jan were out of date and for the sellers to fill out and sign a Form 1126. I emailed Celia the requested documents on May 6th. On May 12th (2 months after Celia was assigned the file) our file was assigned to Stacey Johnson a second phase negotiator, I was told she would have 30 days to review the file. I called in today June 15th to get an update on the file and was told that Stacey's work load was to much and she had passed the file to you for review.

by luann duplinsky From Follansbee, WV on June 13, 2009

they refuse to hear any reason for late payments or help in any way

by Anonymous From Middletown, DE on June 10, 2009

I have been told every month since December that a workout would be sent, yet every time I call they give me the runaround and retake information and start the process over. Every time! There should be a class action suit regarding their inability to receive information and follow through on it.

by Anonymous From La Puente, CA on June 10, 2009

I am saying bad because they don't really help if they don't get what they want then they send your loan to a trust & then it becomes worst for us the victims of companies like this.

by Shelly Holley From Chester, VT on June 09, 2009

We have tried working with them for several months but they said they couldn't help us at all. Now they are foreclosing!

by richard robbins From Gleason, WI on June 06, 2009

by Anonymous From Los Lunas, NM on June 06, 2009

we have been trying to contact our mortgage company for the past six months to go over options of what we can do to keep our home we have yet to here from them

by Stephanie Bennett From Disputanta, VA on June 05, 2009

I went out on disability in November and returned in December, but while I was out I called Countrywide (now banko f america) asking about what options were available. I faxed over all this paperwork etc. and he said I should get something in about 30 days. In December, my work messed up both my checks in December, causing both to be late therefore, creating more of a snowball effect and also messing up my insurance where they had to double payments in Feb and March to correct it even though it wasn't my fault. In March I tried to send a payment to them and they rejected it....I never received anything by mail from them. I called again the middle of March and talked to a guy and I faxed over all new information along with an IRS form and he said I should hear by April 9th. The week after April 9th I was at home and to my suprise I received a notice of intent to Accelerate and it gave me exactly 1 month to pay it up front. I was like what??? So I called about a week later and spoke to a lady, Floretta, and explained and she said the account wasn't coded properly otherwise the letter would not of went out. So she said she coded it, had me re-submit for a 3rd time and said she was sending this to a loan person, but also mentioned a "proposed plan" that if approved I would send in 5000.00 and it would modify my loan for roughly the same amount monthly (which I didn't care I just want my house) and I wold receive something in 10 business days, which should of been May 8th. The week before memorial weekend, I sent them 5000.00 even though, Still today have not gotten one piece of correspondence or heard from them, and the rejected that amount too....

by Keith Stewart From Marshalltown, IA on June 03, 2009

by Anonymous From Albany, GA on June 02, 2009

by james beeler From Russellville, TN on June 01, 2009

by Anonymous From Livingston, CA on May 31, 2009

Lots of promises made over the phone, but unable to make true.........thanks allot countrywide I hope new ownership can fulfill realistic dreams.....

by Isabel Rodriguez From Naples, FL on May 31, 2009

by Mariah Anast From Loves Park, IL on May 31, 2009

by stephanie lobato From Chino, CA on May 29, 2009

by Anonymous From Lawrenceville, GA on May 28, 2009

by Anonymous From Woodstock, GA on May 28, 2009

by Anonymous From Webb City, MO on May 27, 2009

by RHODA JAWULAR From Fairburn, GA on May 26, 2009

by Anonymous From Burleson, TX on May 22, 2009

by Anonymous From San Jose, CA on May 20, 2009

by Anonymous From Menifee, CA on May 20, 2009

by Anonymous From Jacksonville, FL on May 18, 2009

by Anonymous From Tuscaloosa, AL on May 18, 2009

by Kimberly Scadden From Littleton, CO on May 18, 2009

by Anonymous From Winchester, CA on May 17, 2009

by David Merrill From Lupton, MI on May 16, 2009

They do not communicate with the customer. They sell your names to telemarketers so that you are plagued with phone calls. They will not communicate with my Lawyer. You name it, they SUCK. They do not even communicate with the Law firm they hire to handle their business for them.

by Anonymous From Waukee, IA on May 14, 2009

they wont help even if you stay on them asking for it

by Bethany Wenger From Bozeman, MT on May 14, 2009

We have tried several times to modify our loan in order to stay current. Countrywide refused to make any exception for us even though we had never before been late on a payment. They took days to get back to us with important information and as a result we had TWO buyers WALK AWAY!

by Nancylee Manzi From Venice, FL on May 14, 2009

They refuse to accept any negotiations with me, I even offered them $3000. towards my arrearage when I owed only $7000.00

by Daniel Ayers From Murfreesboro, TN on May 13, 2009

Have called at least once a month for 6 months and they have documentation of my calls, and keep telling me i don't qualify for any help

by Katherine Gloria From Missouri City, TX on May 13, 2009

by Anonymous From Holly, MI on May 13, 2009

by Kimberly Fawley From Dumfries, VA on May 12, 2009

by Anonymous From Shawnee Mission, KS on May 11, 2009

Everytime I call I get a different answer

by SUSAN ROWAN From Valley Stream, NY on May 11, 2009

They have avoid discussing mortgage situation and have outright lied.

by Randall Fuller From Rome, GA on May 11, 2009

by Anonymous From Lewisberry, PA on May 11, 2009

by Anonymous From Mcdonough, GA on May 06, 2009

by Mary Modzel From Lynn Haven, FL on May 06, 2009

by Tameika fuller From Bourbonnais, IL on May 06, 2009

we've been calling since january to get help before we went delinquent when my husband lost his job. They basically been giving us the running around and different answers since we've been calling

by michael edwards From Perry, GA on May 05, 2009

by Anonymous From Elgin, SC on May 04, 2009

We called to go over our bills and tried to get a loan modification - even though are expenses were higher than our income we were denied. We just need a little help to get to August of this year with payments. Our credit is horrible because I suffer from Bipolar disorder. The rep told us that the income vs expenses are not the only thing they go by....they also go by credit score - this was the first time being late since we got the loan. Horrible!

by juanita ford From San Diego, CA on May 04, 2009

by fred Wilkins From Portland, OR on May 03, 2009

I am now upside down in this home Appraised at$369K It is now valued under $280K and my Mortgage is $347K. Im underwater and drowning so Countrywide Cant refinance even if I had a 780FICO and no other debt.

by Brenda Savage From Woodbridge, VA on May 02, 2009

they give me the run around and refused to deal with me. Their only advice was not to pay. ?

by maria rivas From Bunkerville, NV on May 01, 2009

by HELLEN BROWN From Bowie, MD on May 01, 2009

by Tabatha Incle From York, PA on May 01, 2009

by Anonymous From Lowell, MA on May 01, 2009

I refinanced my loan to get away from Countrywide...as soon as I refinanced it, the lender sold it right to countrywide....

by Micheal Brown From Pittsboro, IN on April 30, 2009

I have tried to work with Countrywide, but they don't return my calls and they haven't sent the paperwork they were supposed to send me. Now they have sent me foreclosure papers out of the blue.

by joseph or gloria basile From Tampa, FL on April 30, 2009

by mark rinier From Flemington, NJ on April 30, 2009

by Anonymous From Katy, TX on April 30, 2009

by Anonymous From Olympia, WA on April 29, 2009

They have been very unwilling to work with us, despite our contacting them first, each month, to discuss our situation and our desire to honor our contract. I think they know they have NOTHING to lose, so foreclosure wouldn't cost them, but actually would allow them to MAKE money.

by Joesph Livingstone From Euless, TX on April 29, 2009

by Anonymous From Stevenson Ranch, CA on April 28, 2009

by Jason Hunt From Tomball, TX on April 28, 2009

by Anonymous From Phoenix, AZ on April 28, 2009

this is my dad's mortgage company and they really seem to not give a crap about helping you keep your home. my dad fell behind on his payments and now they wont accept a payment from him, they are trying to foreclose his home. these people are not helpful at all and they do not keep their word about doing a "work out" program.

by Ray Katzenbach From Oakland, CA on April 27, 2009

I tried to sell my home, then tried to do short sale. 2 offers, both rejected by mortgage company. then tried Deed in liu, also rejected. Now would like to move back into house and make payments, but company unwilling to work with me.

by Anonymous From Elk Grove, CA on April 27, 2009

Almost impossible for the working person to reach, very uninterested in trying to work with the mortgagee. They always send me a "reminder" to pay my mortgage at least 2 weeks before it is due (I'm never late.)

by sandi murphy From Globe, AZ on April 26, 2009

by Anonymous From Reno, NV on April 24, 2009

I was told that I was given a "workout program", but later recieved a notice of default in the mail, but no workout program. I was given erroneous information by several representatives, and was even hung up on a couple of times. Their "workout" program is nearly impossible to obtain, even for a persistent person like myself.

by Anonymous From Reno, NV on April 24, 2009

by Anonymous From Tulsa, OK on April 24, 2009

I have had trouble also in receiving help. Lost my job and my wife left me and they refuse to help in any way.

by Jeanie Hill From Waldorf, MD on April 23, 2009

Countrywide doesn't do anything to help when your struggling to pay your mortgage. They wouldn't discuss with me a loan modification or anything to help.

by Anonymous From West Palm Beach, FL on April 22, 2009

They do not agree to discuss with me either loan modification or deed in Lieu. They would like me 1st to go busted (fail to pay monthly payments and trash my credit record) before dealing with me. This may cause loosing my job and having even harsher time. Currently this property is rented, but I am loosing about $700 a month for the last 2 years and it has drained our savings to a minimum. I will go busted within 3 month if nothing will be done.

by Anonymous From Blakeslee, PA on April 22, 2009

by Anonymous From Norfolk, VA on April 22, 2009

I have not went to them for this information.

by Carlos Cordovi From Philadelphia, PA on April 22, 2009

by Anonymous From Augusta, GA on April 21, 2009

by Anonymous From Ranchita, CA on April 21, 2009

by Douglas Schmidt From Clinton Township, MI on April 21, 2009

by Anonymous From Covington, GA on April 19, 2009

by Anonymous From Manassas, VA on April 17, 2009

by Amy Fierro From Black Hawk, SD on April 17, 2009

by erica llanos From Elizabeth, NJ on April 17, 2009

by Anonymous From Fairport, NY on April 16, 2009

by Becky Maxon From Sterling Heights, MI on April 15, 2009

by Anonymous From Cape Coral, FL on April 14, 2009

Countrywide is the WORST, as a real esate agent I've had a short sale listing on one of thier properties for well over a year....every offer we send in is "declined due to insufficent offer" Why they dont realize that we cant sell a beat up <1100 square foot 30 year old house for $85,000, when there are hundreds of newer ones on the market for 20,000 less than that amount is just nonsensical.... I think they're dragging thier feet until the govt bails them out....criminals the whole lot of em!

by Joseph Bennett From Tulsa, OK on April 14, 2009

by rhonda williams From Harvey, LA on April 13, 2009

by Lucy Wright From Edison, NJ on April 13, 2009

by nicole godin From Inglis, FL on April 11, 2009

by Anonymous From Dearborn, MI on April 11, 2009

by Juan Araiza From San Diego, CA on April 09, 2009

by Anonymous From Circleville, OH on April 08, 2009

by jason hammond From Pembroke Pines, FL on April 08, 2009

by Anonymous From Boaz, AL on April 08, 2009

We have had our loan with Countrywide for almost 10 years and have never been treated like this. Some people you talk with seem like they will go above and beyond to help you while I have talked with some there that pretty much tell you you are a sorry individual because you had hard times. I feel that they don't care right now because they themselves have been in trouble and have had Bank of America buy them out. I just would like them to share in the responsibility of what has happened to our loan. Businesses that don't admit to their mistakes makes it hard to trust them anymore.

by Dana Grigg From Aquebogue, NY on April 07, 2009

by Anonymous From Emporia, KS on April 06, 2009

by Anonymous From Cleveland, OH on April 06, 2009

by Anonymous From Lawrenceville, GA on April 05, 2009

by Anonymous From Corona, CA on April 05, 2009

by Anonymous From Elk Grove, CA on April 05, 2009

Countrywide has been misleading and extremely difficult to deal with. They don't give reasons for there decisions or clear instructions. They tell you one thing and don't follow through. I know someone who works there and he said they are trained to just deny everything and every request sent in. He said employees are in & out like revolving doors. I'm totally frustrated. Been in my home 6 yrs with on time payments and now am losing it??

by Jimmie Pavon-Richardson From Lithonia, GA on April 04, 2009

In all fairness I feel the new modification programs has everyone frustrated, so I can't really rate them bad because everyone I spoke to was pleasant even if sometimes the information wasn't correct. I also feel the training for the new programs isn't completed yet. I have been qualified now 3 times and my home has a sale date, so I believe lack of knowledge plays a significant role in this confusion. God is STILL in control.

by Anonymous From Milford, MI on April 03, 2009

by Sharon Young From Bonita Springs, FL on April 03, 2009

Countrywide has been good to me but they are a little hard to get in touch with.

by Anonymous From Pawcatuck, CT on April 01, 2009

We were approved for a modification on 3/6/09. Signed papers, notarized returned. Received a call last week,3/22 everything good.First payment 5/1. Great! Wrong! Received phone call 3/29, you are not getting the modification.THEY APPROVED AND THEN TOOK IT AWAY! Now WHAT DO WE DO? HELP US PLEASE!

by James Michels From Ravenna, MI on April 01, 2009

I have been trying to fix this with countrywide since mid October last year. What Now???

by Anonymous From Chicago, IL on April 01, 2009

by Eric Jiles From Kissimmee, FL on April 01, 2009

by Anonymous From Blue Point, NY on March 30, 2009

by Sarah davis From White Lake, MI on March 30, 2009

by Jeffrey Cohen From Sewell, NJ on March 29, 2009

by Leonard Elfers From Cleveland, OH on March 29, 2009

by Michelle Poe From Fair Oaks, CA on March 28, 2009

could never get anywhere - no rep ever assigned

by Timothy McGee From Union, MO on March 27, 2009

by Kimberly Sanders From Owings Mills, MD on March 26, 2009

by Christine Canby From Bunker Hill, WV on March 26, 2009

I have been calling my mortgage company since before I got behind for assistance and they tell me they can't help.

by Anonymous From Huntsville, AL on March 25, 2009

by Travis Spencer From Papillion, NE on March 25, 2009

by Anonymous From Indianapolis, IN on March 24, 2009

THEY KEPT SAYING THEY WOULD HELP BUT KEPT PUTTING ME OFF. I TRIED TO SET SOMETHING UP BACK IN AUGUST BUT THEY PUT ME ON DEFERRMENT THEN TOOK ME OFF OF IT.

by Anonymous From Round Lake, IL on March 24, 2009

by Anonymous From Grandview, MO on March 24, 2009

by Kathleen Tuttle From Boise, ID on March 23, 2009

CountryWide has requested lots of paperwork submitted, misplaced these and re-requested it be sent many times. We were delighted to have the nightmare over only to have it start again about the time CountryWide went bankrupt and changed hands.

by LARRY THOMPSON From Ocean Springs, MS on March 22, 2009

by Sarah DuBerry From Ninety Six, SC on March 20, 2009

I believe that Countrywide Home Loans have been under investigation for predatory lending practices, to protect themselves they force people into foreclosure, and they don't have to answer any questions about bailout monies that was given to help assist us with our homes. I qualify for the 31% reduction and I have lived in this resident since 3/89 and I shouldn't be forced out of my home because someone at Countrywide Home Loan took the monies that I have paid to them. I have had to deal with Dawn Fisher, Agness or Michelle Vernon and guess what none of them are there in the Retention Department at this point. I have taken the Housing Education Counseling as requested and guess what they aren't corrective as stated either. No, one have helped us, and I asked how my mortgage loan kept going up when I wasn't late, never gotten a reply, and now this. God has to be in charge of things of this nature. I deserve a home, I worked all my life and I still able to make my mortgage, I shouldn't be forced to sale my home; because of some inside the company taking it upon themselves to foreclose on my property. Yes, I need assist if you can assist us. Best Regards,

by Janette Lilley From Beaumont, CA on March 20, 2009

there have been so many mess ups and incorrectly filled out paperwork. I do have log books of when I talked to them.

by stephanie johnson From Poplar Grove, IL on March 18, 2009

by Traci Summers From Oak Lawn, IL on March 18, 2009

by Anonymous From Savannah, GA on March 18, 2009

by John Gram From Chatsworth, CA on March 17, 2009

by Cynthia Gonzales From Absecon, NJ on March 17, 2009

I have called Countrywide and spoke to several people and cannot get anyone to assist me in the right direction. Sometimes I get different answers to my questions, not consistent..

by Anonymous From Redlands, CA on March 17, 2009

by Anonymous From Texas City, TX on March 17, 2009

by cheryl thomas From Michigan City, IN on March 16, 2009

by Christina Goldsberry From Calhoun, GA on March 16, 2009

When I tried to talk with my mortgage company they will not except half payments.

by Anonymous From Merrimack, NH on March 14, 2009

They were happy to get me into a loan but when I lost my job they were unwilling to help.

by chris bowling From Wheelersburg, OH on March 14, 2009

by robert croft From Columbia, MD on March 12, 2009

by James Miller From Cleveland, OH on March 10, 2009

Financial hardship counsellors are nothing more than collection agents. Tried to get me to accept workout plans they knew I could not afford. Refused to modify the loan. Refused to talk about refinance. Lost and/or misplaced information from previous phone conversations. Refused to explain hardship assistance options. I received conflicting information from different agents.

by delano evans From Brookhaven, MS on March 10, 2009

by Erin Kile From Oak Harbor, WA on March 10, 2009

by Toni Vogel From Fennville, MI on March 10, 2009

by Anonymous From Houston, TX on March 09, 2009

They always gave me different information. My calls were never logged so no record of me calling was found, and I called every week! I never got a call back and I was told just to sit back and not worry. Can you imagine, "Don't worry" yeah right

by Randy & Brenda Myers From Ashtabula, OH on March 09, 2009

You never talk to the same person and they all tell something different. They didn't even know that our home had a sale date. They said "you're in workout and we can't go forward with anything." Next thing I know people are knocking at my to appraise it for he sale.

by Troy Scriven From Jacksonville, FL on March 09, 2009

by jackie lewis From Garner, NC on March 08, 2009

by Randall Bierman From Chesapeake, VA on March 07, 2009

by Anonymous From Apple Valley, CA on March 06, 2009

by Anonymous From Martinez, CA on March 05, 2009

Bad communication within their company and with their customers.

by Anonymous From Glendale, AZ on March 04, 2009

by Anonymous From Mays Landing, NJ on March 04, 2009

They could care less about our situation, and soon as we get back on our feet and send a payment is when they send it back. We have been trying to work out any and everything we can... They don't want to stop people from foreclosing on their homes!

by Anonymous From Ocean Park, WA on March 02, 2009

by Anonymous From Laingsburg, MI on March 02, 2009

by Doug Corbett From Chandler, AZ on February 27, 2009

Just want to modify my loan

by Donald Suffern From Mims, FL on February 27, 2009

by Anonymous From Washingtonville, NY on February 26, 2009

do not want to help at all. will not reduce or forgive

by Anonymous From Batesville, AR on February 26, 2009

by Anonymous From Union City, GA on February 25, 2009

by pat cuttrell From Belmar, NJ on February 25, 2009

by Anonymous From Waldorf, MD on February 24, 2009

They pass you on from person to person explaining over and over I was told that they could not put the money owed on the back end and they could not lower the payments and the mortgage keeps raising from 1185 and is currently $1257.42.

by Anonymous From Gainesville, GA on February 24, 2009

by Anonymous From Cedar Park, TX on February 24, 2009

by Anonymous From Orland, CA on February 23, 2009

by lynette shepherd From Cleveland, OH on February 23, 2009

by Anonymous From Antigo, WI on February 21, 2009

NO COMMICATION AND WHEN YOU DO GET THRU_ITS SEVERAL TIMES EXPLAINING EVERYTHING AND STILL NO STRAIGHT ANSWERS

by Lynn Slonaker From Port Charlotte, FL on February 21, 2009

refuse to reconize who has paid the payments since my fathers death

by Anonymous From Richfield, OH on February 21, 2009

by Anonymous From Montvale, NJ on February 20, 2009

They have told me to make no more payments because they won't accept them and have horrible customer service.

by Brian & Amy Tingle From Forney, TX on February 19, 2009

We are never told the same thing twice. Everybody we talk to says something different.

by Anonymous From Pittston, PA on February 18, 2009

by Lori O'Malia From Madison, OH on February 18, 2009

by Anonymous From Holly Pond, AL on February 18, 2009

by deana culpepper From Yuba City, CA on February 17, 2009

by Anonymous From Lexington, KY on February 16, 2009

They were nice and professional. They just didn't seem helpful. Sometimes bad things happen to good people and it would be nice if that was taken into account.

by isabelo bito From Vallejo, CA on February 16, 2009

i told them about my problems, at the time i was never late. times are getting hard but i still managed to pay on time till october of last year. i asked them to restructure my loan to no avail. now things have tuned even worse, ive worked for the state for about five years and now we are forced to take two days off a month, thats about 9.32% less a month that im receiving! if you can help, please call!

by WILLIAM MASSEY From Laurel, MD on February 14, 2009

I WAS TOLD BY C-WIDE THT THEY CANT HELP ME & DONT GET A ROOM MATE ALSO THT THEY WILL NOT ACCEPT NANA-2 PLAN 4 MODIFICATION ?

by Darrell Bridges From Sacramento, CA on February 13, 2009

They would not allow me to modify my loan

by Scott Thrasher From Pflugerville, TX on February 13, 2009

by michaella cossidente From Pueblo, CO on February 12, 2009

The main reason im behind on payments and need some government assistance is due to unemployment. I am in school right now to better my financial situation by making more money. I have lived in this house for only six months however they have been very patient with me.

by liza santana From Pomona, CA on February 12, 2009

by Tanya Kranz From Genoa City, WI on February 12, 2009

by Anonymous From Garden Grove, CA on February 10, 2009

by Scott Keels From Sun Valley, NV on February 10, 2009

Country wide will not help out since i have fallen behind, no options, they refuse to help me, all they want is a full payment now or a foreclosure will take place.

by Anonymous From Attleboro, MA on February 10, 2009

It has lost my payments. It also approved me for a modification and thirty days later sent a letter denying me and putting me in foreclosure and giving me 48 hours to fax in the information they needed. I am really upset about that.

by John Coroneos From Hazlet, NJ on February 10, 2009

by Kimberly Sanders From Owings Mills, MD on February 09, 2009

by tamy norris From York, SC on February 09, 2009

by Antonio & Bethany Malveaux From Belcamp, MD on February 09, 2009

This Company is awful.Countrywide is a company that hurts everyone.

by Victor Hutman From Michigan City, IN on February 08, 2009

Don't help with payments and don't help their people who they give loans to whitch I was sold to them I would had never went throw them

by Phil Becker From Kalispell, MT on February 08, 2009

Jerks. Impossible to work with.

by David Gibson From Oceanside, CA on February 07, 2009

They do not respond back and always tell you that they are working on the problem , but continue to send threating letters for payment.

by Greg Vessell From Clio, MI on February 07, 2009

by KEN HEATH From Oceanside, CA on February 04, 2009

THEY FAILED TO GET ME A GOOD INT RATE 2 YRS AGO AND I HAD TO GO ELSEWHERE. THEN THEY BOUGHT MY MORTGAGE BACK.

by Anonymous From Summerfield, FL on February 04, 2009

They are impossible to work with ow that they are part of Bank of America

by Anonymous From Lawrenceville, GA on February 02, 2009

We have never had a late payment and they will not even discuss steps to avoid foreclosure. They just want us to keep paying what we can't afford and instead they are getting another empty house to add to their growing collection.

by Audrey Theaderman From Goshen, OH on February 02, 2009

THEY ARE HORRIBLE.

by G CARLENO From Denver, CO on February 01, 2009

CW has been the WORST POSSIBLE company that I have ever dealt with on any level (mortgage or otherwise). I would rank -10 if possible. Others have received workout offers WITHOUT ever being in CONTACT with CW. I have been doing this for over 24 months!!! This is crazy.

by Anonymous From Greenville, SC on February 01, 2009

We have had many issues with keeping in contact and getting straight information from the company.

by Tamber Cummins From Camas, WA on January 29, 2009

by Anonymous From Maywood, CA on January 29, 2009

by Melody Bish From Sicklerville, NJ on January 28, 2009

No constancy in comments - outright lies - just impossible to deal with and, as a non financial "guru" I don't feel comfortable talking with them.

by Anonymous From Windham, CT on January 28, 2009

by Anonymous From Minneapolis, MN on January 28, 2009

Poor loans got us into this mess and there should be no hard feelings in sticking the toxic liability right back in the lap of the one who made it that way.

by Michael Luna From San Antonio, TX on January 28, 2009

by James Sandvig From Swea City, IA on January 28, 2009

by Anonymous From Orlando, FL on January 26, 2009

by David Coggins From Bridgeton, NJ on January 26, 2009

by Anonymous From West Stockbridge, MA on January 25, 2009

I worked out a modification in Oct and sent 2700 dollars in and was to start making payments Dec 28th I kept calling for the paper work and it never came so I sent the payment in Dec and they said the modification wasn't accepted so we were directed to the Hope and we haven't heard anything yet

by Patty Kimbrell From Spring Hill, TN on January 24, 2009

by Tammy Preston From Pigeon Forge, TN on January 24, 2009

by Michelle Sorrentino From Tannersville, PA on January 24, 2009

I was a good standing customer of there's until I explained my situation and I hit hard times and they turned me away. I was only looking for some help for a little while just so I could go to school and get a job to get back on my feet. Maybe defer my mortgage for a year and I would pay my taxes and homeowners insurance until I got on my feet. It's funny cause the goverment bailed out the banks but what about us middle class? We need help and we get slapped in the face when thing get bad. They rather have another foreclosure on there hands instead of trying to help a good customer. If this is how they treat there good customers I would really hate to see what they do to there bad ones.

by Anonymous From San Marcos, TX on January 23, 2009

by Anonymous From Alexandria, VA on January 22, 2009

by ann coombs From Salida, CA on January 22, 2009

by Maria Wilma Facelo From Oceanside, CA on January 21, 2009

by joann amodeo From Hicksville, NY on January 21, 2009

by Anonymous From Weston, FL on January 19, 2009

by Anonymous From Delmar, NY on January 19, 2009

Terrible. I have been getting such conflicting information and you can never reach anyone to speak to. Phone calls and letters continue to go unanswered, yet their attorneys continue to move toward foreclosure.

by parvin lopresti From Santa Monica, CA on January 18, 2009

They have great phone automated system that I always paid on time with before. They have not given me a Notice of Default yet after over 90 days late, they have qualified me to be in the Modification program but they have not called me back yet and I have a specialist assigned to my case.

by David Thalman From Spring Branch, TX on January 16, 2009

When I was two months behind I asked for assitance through a loan modification, on Aug. 10th I was approved and they told me that I should receive a package in the mail with in 10 days. That did not happen and I proactivly called them every week to get an update. This went on until Dec. 1st, five months of them telling me that my paper work was just behind and would be in the mail any day. At one time I spoke to the vice president of the loan team and he not only told me that he would expidite my paperwork but that he would also push back all late fees and bad credit scores. Needless to say on Dec. 19th I called back to learn that my modificatoin was denied and that I was now six months behind. I am very upset that this has happened and had they reacted in a timely mannor I could have come up with two month payments, I is almost impossible to come up with six months. And now they are looking at what I owe and having a hard time fitting me into a program. I need some help and I need it as soon as possible. Thank you in advance for your consideration.

by Cheryl Lynn From Adrian, MI on January 16, 2009

COUNTRYWIDE MOVES EXTREMELY SLOW, WE HAD A SHORTSALE PENDING AND THE BALL WAS IN THERE COURT, THEY HAD EVERYTHING THEY NEEDED AND THE REDEMEPTION TIME WAS UP, AND THEY WOULD NOT MOVE, OUR REALATOR WAS ON THE PHONE WITH THEM EVERY WEEK & ON THE DAY OF REDEMTION & COULD NOT GET AN EXTENSION, SO MUCH FOR WORKING WITH PEOPLE, AND GET THE ECONOMY GOING.

by Lacie Tidwell From Henderson, NV on January 15, 2009

by Kelly Thompson From Tallahassee, FL on January 15, 2009

Have not been willing to work with me at all. Cannot get a person that speaks good English to understand my situation. This is extremely frustrating when you're already under stress.

by Shaunae Andrews From Little Rock, AR on January 15, 2009

by Robert Balint From Stoystown, PA on January 14, 2009

by Anonymous From Staten Island, NY on January 14, 2009

i believe my mortgage broker simply lied and ripped me off. everytime i call countrywide they are rude one time the person told me that i should of thought about my mortgage problem before i bought the house and it is no concern to them and hung up

by Diane Anderson From Chicago, IL on January 14, 2009

by Anonymous From North Brunswick, NJ on January 14, 2009

by William (Bill) Blake From Atlanta, GA on January 13, 2009

by Greg Holmes From Porterville, CA on January 13, 2009

We applied for their home Retention program but were denied.We have lived in our home for 19+ years. If we don't qualify, then who does.

by Anonymous From Erie, PA on January 13, 2009

by Jennifer Cripps From Mesquite, TX on January 12, 2009

They are horrible. Worst service we have ever delt with. They lie, the cheat and steal. And they dont even wanna help.

by Randie-Lynn Crocker From Somersworth, NH on January 12, 2009

by DAVID PERKINS From Lehigh Acres, FL on January 12, 2009

I HAVE CALLED MULTIPLE TIMES TO TRY TO FIGURE OUT A WAY TO WORK WITH THEM. THEY ALWAYS JUST TELL ME THERE IS NOTHING THAT THEY CAN DO AT THIS TIME. THEY SAY CALL BACK AT A LATER DATE AND WILL SEE IF THERE IS ANY MORE OPTIONS. BUT NOW IS THE TIME I NEED HELP INSTEAD OF MAKING THE SITUATION EVEN HARDER

by Todd Burkhardt From Utica, MI on January 12, 2009

Very little explanation of options concerning home retention. Difficult language barrier when dealing with customer service reps.

by James Sandvig From Swea City, IA on January 12, 2009

by Anonymous From Atlanta, GA on January 12, 2009

by Anonymous From York, PA on January 12, 2009

by Anonymous From East Brunswick, NJ on January 10, 2009

by Beth Walrath From Charlotte, NC on January 10, 2009

won't take partial payments, nor try to help in any manner

by Anonymous From Kapaa, HI on January 09, 2009

by GEORGE LAOUDIS From Sparta, NJ on January 09, 2009

NO ONE TO CONTACT NEVER HEAR FROM PERSON WHO THEY PUT TO HANDLE YPOUR ACCOUNT TRIED TO REFINANCE WHEN FIRST GOT INTO LOAN AND WAS DENIED. HAD A SHORT SALE AND WAS DENIED COMPANY SUCKS DOESN'T WANT TO WORK OUT ANYTHING

by Monica McGill From Cornersville, TN on January 09, 2009

Coutrywide has made a mess of our credit, our lives and now I am looking a possible divorce over this home loan!

by anoosh hakimi From Walnut Creek, CA on January 08, 2009

by Levon Garbooshian From Farwell, MI on January 08, 2009

by Anonymous From Garrett, IN on January 08, 2009

by joe geary From Orlando, FL on January 07, 2009

by Subhash Chauhan From Fairfax, VA on January 07, 2009

by Josette Robinson From Cincinnati, OH on January 07, 2009

They don't communicate well or return my phone calls. When I talked to the Supervisor she talked too fast and she had a bad attitude.

by Claudia Rodriguez From Chicago, IL on January 07, 2009

by Irma Marquez From Moreno Valley, CA on January 06, 2009

by Anonymous From South Lake Tahoe, CA on January 05, 2009

Unhelpfull and understanding

by robert young From Pontiac, MI on January 05, 2009

by Anonymous From Orlando, FL on January 04, 2009

by Dawn Reynolds From Momence, IL on January 02, 2009

The only thing I do not like about this mortgage company is that they will not accept partial payments.

by Anonymous From Port Hadlock, WA on January 02, 2009

Forty or more calls have been fruitless. Some were demeaning and insulting.

by Anonymous From Youngtown, AZ on January 02, 2009

by Anonymous From Chicago, IL on December 31, 2008

by David Neff From Mission Viejo, CA on December 30, 2008

I have worked with a couple of attorneys that said they would negotiate with Countrywide. I don't know if it was the attorneys or Countrywide, but things have moved extremely slow.

by Sam Jones From Walled Lake, MI on December 29, 2008

by Maribel Montalban From Sacramento, CA on December 26, 2008

by Bessie Baker From Louisville, KY on December 25, 2008

Because I've not missed any mortgage payments (yet), I've not had to experience the negative side of dealing with a mortgage company. My goal is to avoid missing payments because I know that mortgage companies are difficult to deal with given the state of the economy at this time.

by James Townsend From Garland, TX on December 24, 2008

by Tina Gould From Orland, CA on December 23, 2008

by Gary Hall From Crossville, TN on December 22, 2008

They are Liars and very dishonest! It has been bad right from the start! They have told lie after lie to us and we have even called them numerous times to try and get assistance but they have just refused. So now, they send us a letter with outrages charges and tell us that we have until Jan. 16, 2009 to pay or they will start foreclosure. We are having trouble making the payments let alone all of the money that they say we owe! Countyrwide needs to be closed and kept out of business forever so that this doesnt happen to other people!

by Anonymous From Fresno, TX on December 20, 2008

by michael lowe From San Diego, CA on December 20, 2008

not willing to work out a settlement

by Victoria Campbell From Marina Del Rey, CA on December 18, 2008

Everyday they have a different story.

by Anthony Copeland From Chicago, IL on December 17, 2008

by Anonymous From Edwardsville, IL on December 17, 2008

by dom sodabanh From Lynn, MA on December 16, 2008

by Matthew Izzo From Newport News, VA on December 16, 2008

by Kimberly Gessell From Aurora, CO on December 15, 2008

Someone in the company sold off a bunch of ss numbers and now I have to monitore my credit. I aldredy have one neighbor that was with Countrywide that their identity was slolen with Countrywides help. In addition they would not talk to me about what to do with my house until I stopped paying the mortgage. Now they still dont call. Everytime I talk to them they just say wait for a letter from us. What a mess

by Anonymous From Orland, CA on December 15, 2008

by Anonymous From Kailua Kona, HI on December 15, 2008

by Barry Bates From Newnan, GA on December 12, 2008

by Hector Montes From Lompoc, CA on December 12, 2008

Really hard to get the point across it seem like we are calling them because it just fun on doing it We are american in crisis look around I have not sleep well every night for months all I have is my house to send my kids college and make them to become better people for our nation. I have all the information they want to proof my situation I reduce house expenses to keep my house payments going.

by Nickee Brown From Culver City, CA on December 12, 2008

by Theresa Jones From Surprise, AZ on December 11, 2008

by JANICE RAMSEY From Palmdale, CA on December 11, 2008

by Anonymous From Orange, NJ on December 11, 2008

They are not willing to work things out

by Marilyn Hunter From Orange, NJ on December 11, 2008

They are not willing to work things out

by cory kaiser From Winter Springs, FL on December 10, 2008

by Anonymous From Fort Dodge, IA on December 10, 2008

i have talked to them about us being behind and they would not do anything to help us bring our loan current. offered us no kind of payment plans offered no assistance what so ever.

by Anonymous From Sanford, FL on December 10, 2008

I have been trying for over a year for some workout assistance.

by sandra tabino From Northridge, CA on December 10, 2008

they initially denied our request

by Anonymous From Cameron, MO on December 09, 2008

by Anonymous From Oakdale, NY on December 09, 2008

Frustrating experience. Slow. Terrible.

by Lee Bradshaw From Hemet, CA on December 08, 2008

by Juan Arce From Fredericksburg, VA on December 08, 2008

They don't care about your personal situation to modify your loan even given strong reasons such as a car crash accident of my daughter some months ago that was affecting my household budget.

by Anonymous From New Hudson, MI on December 08, 2008

by Christine Padilla From Shirley, NY on December 08, 2008

I have called them for workout options. They are UNWILLING to help. I was told "we would prefer to have your house empty than work with you on this"

by Anonymous From South Bend, IN on December 07, 2008

by Anonymous From Purcellville, VA on December 07, 2008

by Debbie Schneider From Madison, WI on December 07, 2008

Willing to listen but treatment of me is like I am a criminal. Less than human.

by Anonymous From Orlando, FL on December 07, 2008

VERY BAD

by CAROLYN GATEWOOD From Orlando, FL on December 07, 2008

VERY BAD

by Anonymous From Detroit, MI on December 06, 2008

by tonnie gross From Wylie, TX on December 06, 2008

(972) 951-3254

by T Landra Nevett From Bessemer, AL on December 06, 2008

This company is not willing to work with you on any circumstance, not even if your trying to make partial payments or if just pay what you can. They are lookin out for there better interest. Every representive has a different line to tell you, never satisfied with anything that they tell me.

by Anonymous From Summerville, SC on December 05, 2008

They do not want to deal with anything in written form, but would rather only communicate via phone/fax. With this method we have no trail to verify what we have done and what we have communicated. Also, they lied about contacting us by phone.

by Steve and Lennette Deal From Fort Mill, SC on December 04, 2008

I can't talk to someone in America. I can tell the people in India are reading a script and each time I get a different response or a new suggestion. The refuse to do a loan modification.

by Anonymous From Fort Worth, TX on December 03, 2008

by Anonymous From Miami, FL on December 02, 2008

by Cynthia Willis From Miami, FL on December 01, 2008

by Terrel Payne From Jonesboro, GA on November 29, 2008

Very difficult to keep the same contact person! They also take such a long time in returning your calls and/or messages!

by J Michael Norwood From Lewisberry, PA on November 26, 2008

by Anonymous From Dekalb, IL on November 25, 2008

Only option for us was to pay back our late payments on top of our current payments which resulted in a 3,800 payment per month. Hard to do when you have other payments due and child care due and your take home pay is $6,000 per month. Doesn't leave much left to actually live on to pay for food and gas and medicine!

by Peter Celnicker From North Miami Beach, FL on November 25, 2008

by Jesus Vega From Kissimmee, FL on November 24, 2008

by Lauren Lookholder From Newhall, CA on November 23, 2008

by Anonymous From Calipatria, CA on November 23, 2008

by Anonymous From Columbia, SC on November 23, 2008

by Anonymous From Glenshaw, PA on November 22, 2008

by Robert Garrison From Titusville, FL on November 21, 2008

by Janet Habowski From Redmond, WA on November 21, 2008

They would do nothing to help me a gal yelled at me and said you just HAVE to sell your house---twice!

by Jorge Cristi From Los Angeles, CA on November 20, 2008

by Anonymous From Windham, ME on November 20, 2008

by barbara tomlinson From Mcdonough, GA on November 19, 2008

by barbara tomlinson From Mcdonough, GA on November 19, 2008

i applied for the loan modification back in June and I called on several occassions and was told it was still under review and someone would call me and then they tell me well when they did call there was no answer

by Anonymous From Houston, TX on November 18, 2008

by kellee daley From Somerville, NJ on November 18, 2008

by james crutchfield From Denver, CO on November 18, 2008

by Paul Broadhurst Sr. From Westville, NJ on November 15, 2008

We called and tried to make payment arrangements and were told to have someone rent part of the house or sell the home we have worked hard to keep for 29 years. They didn't want to hear anything except we were going to send them a payment which we didn't have.

by peter ponzini From Ho-Ho-Kus, NJ on November 14, 2008

by amurriel carter From Chicago, IL on November 14, 2008

not helpful

by Anonymous From Cleveland, OH on November 12, 2008

Fed disinformation regarding the definition of a short sale. Refused to inform me of my hardship options unless I promised to make a payment. Try to force me into repayment plans they know I can't afford. Different people tell me different things on different days - I have no idea what to believe so avoid talking to them as much as possible. Took money out of my checking account, that I didn't have, without my permission. Twice. They put the funds back but did not reimburse the overdraft fees. No accountability. No ability to speak face to face.

by Anonymous From Louisville, KY on November 10, 2008

We were given instructions to pay on a certain date after a workout. The representative changed the date verbally with me, and we were penalized. I spoke to several supervisors and they said no one could help us, even though the representative admitted he made a "terrible mistake". I really prefer not to deal with Countrywide, they scare me.

by Sheldon Groover From Manhattan, KS on November 10, 2008

by ADELAIDA GARZA From San Antonio, TX on November 09, 2008

by ADELAIDA GARZA From San Antonio, TX on November 09, 2008

by tim davis From Concord, CA on November 09, 2008

they have continually lied and acted in bad faith. sold me loans which they have admitted i could never afford. Lied on documents to conceal real payments, and have ignored the settlement with state ag. The funny thing is my tax dollars are paying to bail out the same people who are trying to steal my home. Its amazing, while my family and i will be homeless our government is giving them my tax dollars. welcome to the new america

by tijuania walton From Covington, GA on November 08, 2008

by Anonymous From Fond Du Lac, WI on November 07, 2008

by Anonymous From North Bergen, NJ on November 06, 2008

Although we are not yet in a crisis, we know that something needs to be done or we will fall in to a crisis. When I called Countrywide to see if we could work something out, the person grew angry/impatient and said that the only thing they do is refinance or nothing and then hung up on me. Apparently all they care about is the fee they will receive with a refinance. Refinancing is not appropriate in all situations. They could care less about coming up with plans to help people to avoid default. It is bad for business and now i can see why Countrywide is in a such a crisis themselves.

by Anonymous From Woodbury, NJ on November 06, 2008

by Helen Gregg From Brooksville, FL on November 05, 2008

by Cynthia Howell From Alabaster, AL on November 04, 2008

by LATONYA wilson From Bishopville, SC on November 04, 2008

I DON'T HAVE PERFECT CREDIT

by Anonymous From Zephyrhills, FL on November 04, 2008

by LESLIE KNOTT From Detroit, MI on November 03, 2008

I have tried my best to work with them but all they say is that they cannot make any lower offer at this time until you are caught up and stay current. How can a person state current if their financial situation has change. Countrywide are very unprofessional and they do not have any customer service. I believe they are in the business of taking people homes from them. Everyone I know that has a loan with says this about them. They also says "they make you feel inferior to them".

by christine smith From Succasunna, NJ on November 03, 2008

they are not willing to help in any which way possible. we are more then willing to get caught up if they give us a choice.

by Ramon Flores From Santa Teresa, NM on November 03, 2008

They are not working with the best intent to help the home owner they are always finding ways to screw the borrower into a bigger rate where one can never get out of. Very disappointed. They are never willing to work out with payments.

by Monica Jackson From Saint Louis, MO on November 03, 2008

Countrywide is busting at the seams with corruption. I'm just waiting on their day to come. Everything is poor from the customer service to the mortgage rates. I NEVER recommend anyone to Countrwide. EVER!

by latonya wilson From Bishopville, SC on November 03, 2008

I HAVE BEEN TURN DOWN THREE TIME ALREADY. I WISH THAT YOU'LL CAN HELP ME.

by Anonymous From Bishopville, SC on November 03, 2008

by sarah shibru From Alexandria, VA on November 03, 2008

by Anonymous From Algonac, MI on November 03, 2008

My current situation is not the fault of my mortgage company.

by latonya wilson From Bishopville, SC on November 02, 2008

by Anonymous From Antioch, TN on November 02, 2008

They are generally really good. Our only problem has been getting assistance with our loan payment. I have tried to get help prior to going into default and they said that we didn't qualify.

by Anonymous From Waterloo, IA on November 01, 2008

by Michael Roberts From Stone Mountain, GA on October 31, 2008

by Anonymous From San Antonio, TX on October 31, 2008

by Victoria Rubio From Tulare, CA on October 31, 2008

I called when my income was down and I became late for the first time. They said don't worry we can't help you until you become two months past due. Called them again and told me they could not help me because I was in a fixed loan. Called again and they said "either get another job or sell your house" I quit trying with them and just resolved to lose my home.

by Kimberly Borges From Vineland, NJ on October 29, 2008

by Josh Reed From Mesa, AZ on October 29, 2008

by Anonymous From Rochelle Park, NJ on October 28, 2008

by Luis Gallego From Whittier, CA on October 28, 2008

by Anonymous From Honolulu, HI on October 27, 2008

I hate speaking to people who do not understand english. They sound like they are from the middle east and you have to repeat things 3 times before they get it, even with my other creditors, I have the same problem.....

by Anonymous From Islip, NY on October 27, 2008

by Michael kirschten From Joliet, IL on October 27, 2008

by Anonymous From Mobile, AL on October 25, 2008

by Mike Myers From Acton, CA on October 23, 2008

by Anonymous From Oklahoma City, OK on October 23, 2008

by bill toliver From Orlando, FL on October 23, 2008

by Anonymous From Las Vegas, NV on October 23, 2008

by Paul Mills From Batesburg, SC on October 23, 2008

Have tried to work with them, and they have been rude and refused to do a thing. Quote from source. We don't set up payments, it's your obligation to pay. I did this before I was ever late. My income fell 15k at once and work slowed, what was I to do. Never late in my life until now. Don't know if I will ever own again. At least not with them.

by Anonymous From New Britain, CT on October 22, 2008

by Anonymous From Renton, WA on October 22, 2008

by Shantell Green From Renton, WA on October 22, 2008

by Shantell Green From Renton, WA on October 22, 2008

by Anonymous From Stone Mountain, GA on October 22, 2008

I tried to get help and asked them to work with me since I am divorcing. They don't care and won't even try to work with me.

by antoinette addison From Florence, SC on October 22, 2008

by Anonymous From Clarkston, GA on October 20, 2008

by Lynn Frye From Aurora, CO on October 20, 2008

by DANNA SAULS From Estill, SC on October 20, 2008

by nicci carter From Destrehan, LA on October 20, 2008

by Anonymous From Pendleton, KY on October 20, 2008

by Anonymous From New Castle, PA on October 19, 2008

by Richard Barrett Jr From Clementon, NJ on October 17, 2008

by SONNY BENTON From Moreno Valley, CA on October 17, 2008

(COUNTRYWIDE) THEY HAVE COMPLETLY AVOIVED TO DO A WORK OUT WHEN WE PUT $300,000 DOWN ON A 600,000 PRICE. WE GOT BEHIND ON $900 PER MONTH DUE TO A DAMM JOB LOSS BUT ABLE TO KEEP MAKING PMTS HOWEVER NOT AT OUR STATEMENT AMOUT. WE ASKED BY CERT LETTER OF HARDSHIP TO WORK OUT AT $2000 A MONTH AND THEY FLAT OUT SAID NO!! WHAT DO WE DO? WE HAVE $14000 THAT WE OWE TO BE CURRENT.

by Mark Scott From Fort Oglethorpe, GA on October 16, 2008

Whenever I called to try and work something out I reached someone oversea's that I could not understand (poor English) The repayment plan was nearly double my normal payment.

by Jackie Day From Chisago City, MN on October 16, 2008

I am not late yet, guess I will find out how Countrywide will handle this very soon.

by Anonymous From Stockbridge, GA on October 16, 2008

Countrywide puts people in loans they should not have and doesn't try to work with people when they need help. They are shady and don't care who they hurt.

by Anonymous From Wilmington, NC on October 15, 2008

I was basically told that until I was behind with my mortgage payments there were no options for me.

by tyra fortune From Gwynn Oak, MD on October 15, 2008

They are good, I just wish that they could work with me for a loan modification instead of me having to find someone. I got mortage insurance and am now not sure of the benefits of it.

by Renae Williams From Terrell, TX on October 15, 2008

by Anonymous From Ocala, FL on October 15, 2008

they say one thing and do another. they lie to you. and arent helpfull at all even when a person is doing everything humanly possible to pay all the payments even with cancer. i have been decieved in a very bad way. they said send one amount they wouldnt forclose we sent it in february they sent check back forclosed and added $6000.00 in attorney fees. when i was only 3 months behind because i was horribly sick in hospital with cancer. and even then my family sent money they sent it back said they wanted whole amount due even after knowing situation. i have a wife and 2 young children i am very dissapointed in my mortgage company i feel like they are liars.

by Claudia valadez From San Jose, CA on October 14, 2008

by James Brant From Flagstaff, AZ on October 13, 2008

This was the first mortgage company I have ever dealt with. I have a feeling most of them are the same. In retrospect I should not have been approved for a loan in the amount I was approved for. I should have been a better, wiser steward going into the situation as well.

by Anonymous From Humble, TX on October 13, 2008

by Mindy Gillespie From Versailles, KY on October 13, 2008

by wafah wazwaz From Fremont, CA on October 13, 2008

i was very much miss lead i put 50,000 down 2002 to purchase my home and marriage concerns affected my payments i really belived country wide was on my side thru this emotional time, i really humiliated i was suckered

by Paula Thomas From Rochester, NY on October 13, 2008

by Anonymous From Calhoun, GA on October 11, 2008

My loan was sold to them within a few months by my other company. The local office can't make decisions, even though they are friendly enough. They just seem to "be there" to take payments for overnight. Sometimes their hours are irregular so we miss the overnight, making people late. I tried to work things out with the retention team when we first were one month behind and the main office said too bad. I wanted to either refinance or have a deferral to the end of the loan and was refused. It seems they don't want the business, just the houses to sit and rot away.

by Anonymous From Starkville, MS on October 11, 2008

CW has worked with me for the last 10 months regarding inability to pay monthly payments. I have logged every call every month.

by Anonymous From Morriston, FL on October 10, 2008

I sent in a partial payment and they sent it back to me.

by Michelle Posey From Cumming, GA on October 10, 2008

It took me (4) CSR to assist me in a 2 week period, before one of them determined the repayment plan. The first (2) CSR were very rude and did not want to help me at all.

by Anonymous From Reading, PA on October 10, 2008

by Jodi Salmonson From Zimmerman, MN on October 10, 2008

by Lorne Allen From Saint Louis, MO on October 09, 2008

by Anonymous From Toledo, OH on October 09, 2008

They are holding money from my insurance company hostage because we are behind on payments. Now how do I fix my house? They also are unwilling to help us bring our loan current. They told us to give them over $1,000 and we did. Well that money was put in escrow and not applied to our past due. How can we catch up if they won't apply money we send to our loan? We need help!

by Naomi vasquez From Taft, TX on October 08, 2008

by Anonymous From Pennsauken, NJ on October 08, 2008

by Angelo Montgomery From Grand Prairie, TX on October 06, 2008

They're not wanting to assist you when you're current on your payments. Only when you're behind and you're credit is ruined and you owe them all of these late fees.

by Anonymous From San Diego, CA on October 06, 2008

by aretha lyons From Yonkers, NY on October 06, 2008

They talk down to me and didn't seem to want to help they were rude and very unprofessional

by Charles Mullings From Lumberton, MS on October 05, 2008

by Christopher & Laura Graham From Moodus, CT on October 05, 2008

They have lied and miss led us, promised to help and have broken many statutes of law. To top it off they sold our financial information to overseas intrest illegally.

by Paul Presta From Amelia, OH on October 03, 2008

I have asked for help and tried to work it out as early as April. They helped cause this and they are unwilling to assist.

by Anonymous From Port Orange, FL on October 03, 2008

by Anonymous From Easthampton, MA on October 02, 2008

by Anonymous From Hollywood, FL on October 01, 2008

by Anonymous From Duncan, SC on October 01, 2008

They do not want to help for some reason they have already lost 444 million this year alone you would think that they would be more willing to help people who do want to save their home

by Lisa Arrington From Modesto, CA on October 01, 2008

by Anonymous From Las Vegas, NV on September 30, 2008

by Scott DePhillips From Monroe, NY on September 30, 2008

by Anonymous From Atlanta, GA on September 30, 2008

I was in car wreck. They told me I could be 3 months late no worries. Then I recieve foreclosure letter. I placed my condo for sale. I had a serious buyer and he sent ten thousand dollars to but the condo. I sent in my paperwork to countrywide and I never heard back from them. Now I am told my condo will sell October 7th! They mislead and did not handle this in a timly fashion. Now my daughter and I are struggling to figure out what to do. They are aweful and they all say different things. They do not assist in working things out!

by Anonymous From Atlanta, GA on September 30, 2008

by virginia hudson From Lugoff, SC on September 30, 2008

by Patti VanHevel From New Baltimore, MI on September 30, 2008

They were courteous except they couldn't offer me to pay the $2000 per month for a while so they can see my committment. They also say they can't stop foreclosure sale but I don't believe that. Is these days of bad economy, you would think they would take any kind of promise to pay.

by Anonymous From Lansing, MI on September 29, 2008

The regularly foul-up escrow payments and escrow "adjustment" for the following year. One year the tax payment was $40 too low. Once the insurance payment was sent in on the same check as another property, but they only included the policy number for the other property; Gee no wonder the insurance company said they hadn't received the payment for my property. Good thing: easy to change automatic PayPlan date online each month; I have mine set up for monthly on the 25th, but if I need to wait until the next paycheck, it is easy to "hold" the auto payment and schedule a manual payment.

by Anonymous From Spartanburg, SC on September 27, 2008

by Anonymous From Round Rock, TX on September 26, 2008

by ED CARR From Canoga Park, CA on September 26, 2008

they turn me dw in janury for refi

by Catherine Sobin From Wonder Lake, IL on September 25, 2008

They have no current programs to help anyone they say they are working on it since they are being taken over by Bank of America

by Terry Skjeie From Grain Valley, MO on September 25, 2008

by Anonymous From Antelope, CA on September 24, 2008

They need to work faster to help their customers who request help.

by Anonymous From Corinth, TX on September 24, 2008

I have tried twice to get a modification to help bring account current and have gotten no where. I am a single mom going through a divorce with no other assistance and no one willing to help at Countrywide.

by Michael Nowell From Kent, WA on September 24, 2008

by Anonymous From Stockton, CA on September 24, 2008

by Deborah Kinzinger From Millerton, NY on September 24, 2008

by Anonymous From Saginaw, MI on September 23, 2008

Very aggressive towards customers and does not offer alternative options to stop foreclosure.

by Yolanda alvarez From Islip, NY on September 23, 2008

by Anonymous From Camden, NC on September 23, 2008

They tell you on their website that they can help, but when you call them, every option is denied. As you know, they are a big problem of the predatory lending practices and deceit

by Geneva Thomas From Austell, GA on September 23, 2008

by Anonymous From Sparks, NV on September 23, 2008

I get a different person everytime I call, and they are unwilling to do a loan modification unless I fail to make my payments and harm my credit.

by Virginia Colvin From Melbourne, FL on September 22, 2008

They were rude and misrepresented themselves in regards to helping us with our financial situation. They kept telling us that we could work something out and they just kept raising the amounts of our payments which we could no longer pay.

by Anonymous From Hudson Falls, NY on September 22, 2008

by Anonymous From Chicago, IL on September 22, 2008

by Jonathan McClure From Merritt Island, FL on September 22, 2008

They seem they are in the best interest of their company and not the customers... They stated they do not have a prevention program but may be able to help if I missed a few payments and totally trash my credit. Whats the point?

by Clarence richardson Jr From Brooklyn, NY on September 22, 2008

by Anonymous From Long Beach, CA on September 19, 2008

I think Countrywide has heartless idioits working for them. Very unwilling to help out there loyal customers. Instead they like to give you the run around and then turn around and have the nerve to lecture you on all the fees you might incurr when and if you go into foreclosure. Hello the reason why we call is to avoid forclosure not to hear an idioit who thinks they are the Dr.Ruth to your finanical situation..God HELP US ALL

by kevin harer From Bangor, PA on September 18, 2008

by Danny Flores From Las Vegas, NV on September 17, 2008

Unwilling to work out terms. Its either all or nothing.

by melisa miller From Issaquah, WA on September 17, 2008

by KONGMING MOUANOUTOUA From Clovis, CA on September 17, 2008

by helen junior From Palmdale, CA on September 17, 2008

by Anonymous From Palm Coast, FL on September 17, 2008

Now willing to help out in our difficult situation and every time you called you would speak to someone different that would give different information and never a forward start.

by FRANCIS SPOONMOR From Wildomar, CA on September 16, 2008

have not talked with lender yet....

by DeeDee Lozania From Sahuarita, AZ on September 16, 2008

by Barbara Garrison From Titusville, FL on September 16, 2008

by Josh Miller From Palm Bay, FL on September 15, 2008

Very unwilling to help find a solution to our problems. Very rude and misinformed employees cause more stress for us when trying to find solutions.

by Anonymous From Reno, NV on September 14, 2008

by Courtney Boone From Naples, FL on September 13, 2008

by Anonymous From Naples, FL on September 13, 2008

Very rude customer service employees and false advertising promising to help people in my situation but did not. We received different information from each person we spoke with. Very unprofessional and bad organization. Also they have lost the promisory note to the mortgage?

by Anonymous From Naples, FL on September 13, 2008

Very rude customer service employees and false advertising promising to help people in my situation but did not. We received different information from each person we spoke with. Very unprofessional and bad organization.

by Anonymous From Garland, UT on September 13, 2008

by Brooke Crichton From Bluffton, SC on September 12, 2008

by Mike Elsea From Baldwin City, KS on September 11, 2008

by melissa peverini From West Palm Beach, FL on September 11, 2008

I filed paper work in the month of July requesting help and the promise to me was within 30 days. It is now 60 days and I have had no return call to resolve my issue.

by Bonnie Warner From Leroy, MI on September 11, 2008

I tried to work this out with them. I spoke to 4 different people and everytime I was given a different answer everytime. I had sent the money and they refused it after telling me to have it there before the 16th of August, which I did.

by Anonymous From Milwaukee, WI on September 10, 2008

by Anonymous From Palm Bay, FL on September 09, 2008

you call them and they tell you just make the payments and you are fine this loan modification process is difficult i have a family of five i am worried about our future i really need help i need a home for my family

by Anonymous From Show Low, AZ on September 08, 2008

Any programs they have dont seem to apply to me.

by Tony Hippensteel From Abbottstown, PA on September 08, 2008

When we origionally applied for our current mortgage we were told our payment would be about $600-$700 less per month than we ended up with. We were in a bad situation and the paperwork had to be signed very quickly to get the house. Countrywide new we didn't have time to go to another lender and they screwed us. At the time we could afford the payments, but now my wife has taken a large paycut and we can't possibly keep us with the payments. I really like living here I just cant see how we can go on living like we are where every penny we make goes to the house payment.

by Marion E Roberts From Greensboro, NC on September 08, 2008

Although, they were not able to assist me with my situation, and give me a work-out plan, the representatives I have spoken with have been very helpful and provided me with what they were suppose to provide their clients.

by Anonymous From Lehigh Acres, FL on September 07, 2008

by paul strehlke From Acworth, GA on September 07, 2008

by Michael Key From Parker, CO on September 06, 2008

by Anonymous From Burbank, IL on September 05, 2008

by Anonymous From Tolleson, AZ on September 05, 2008

by Larry Krauss From Tampa, FL on September 05, 2008

by Anonymous From Kingsland, GA on September 05, 2008

by Anonymous From Bellflower, CA on September 04, 2008

by Anonymous From Ypsilanti, MI on September 04, 2008

When I have called they just push me off and never help me with a solution.

by candace herr From Colton, CA on September 04, 2008

by Anonymous From Pittsboro, NC on September 04, 2008

So far after, over a year of trying to get some sort of work out plan, I have been un successful.

by Angela McGriff From Saint Petersburg, FL on September 03, 2008

by kass kassraie From Herndon, VA on September 03, 2008

I have told them I am no longer able to make payments and have had no reply

by Dinah LaRaye Green From Union, NJ on September 03, 2008

by pat bartee From Durham, NC on September 02, 2008

by ycnthia gaudio From North Haven, CT on September 01, 2008

They have never tried to help me only give me the run around .. i did have an offer on the house for 210000 but they denied it, evewhen the foreclosing attprney says thats the fair market value

by Anonymous From Troy, OH on August 31, 2008

Countrywide has lost paperwork, drug their feet, lied to me and refused to work to refinance and look at all of my equity. You can never talk to the same person and no one ever knows what is going on.

by susan plante From North Las Vegas, NV on August 30, 2008

by Monique Jones From Rio Grande, NJ on August 29, 2008

by Carlos Martinez From Sacramento, CA on August 29, 2008

Happy to get me. Then not willing tohelp me.

by Maria Ortzman From Egg Harbor Township, NJ on August 29, 2008

They don't like to help people when we really need it they should be able to help more so if it's a medical reason and not just people being lazy not wanting to work

by Maria Ortzman From Egg Harbor Township, NJ on August 29, 2008

They don't like to help people when we really need it they should be able to help more so if it's a medical reason and not just people being lazy not wanting to work

by Christopher Larkin From Hagerstown, MD on August 27, 2008

I had tried to refinance with them 3x before getting into trouble and the loan officers never attempted to call back. I have contacted their loss mitigations about a workout 3x and they have rejected my finacial information as unacceptable to set up a plan.

by Anonymous From Truth Or Consequences, NM on August 27, 2008

by Hurley Benton Jr From Wingate, NC on August 26, 2008

When you face a crises they will not talk with you or help you with other options

by Tuemoyya Winchester From Richland, NJ on August 26, 2008

by Anonymous From Waterford, NY on August 26, 2008

Very short and rude on the phone.

by Anonymous From Redding, CA on August 26, 2008

by william hunt From Port Monmouth, NJ on August 25, 2008

was supposed to have a three year arm after first year amount went up 400.00 did not understand that made it unmanageable

by Anonymous From Lincoln, CA on August 25, 2008

by maria johnston From Helendale, CA on August 23, 2008

countrywide lies to their clients and you neber talk to the same department or the same person ever.

by Anonymous From Compton, CA on August 22, 2008

by Anonymous From Orlando, FL on August 21, 2008

for the most part they are just doing their job; however, with the way the market is i would think they would want to do whatever they could to help people keep their homes but i have heard so many horror stories about countrywide and now that they want $3600.00 in addition to my mortgage is rediculous. if i had that kind of money i wouldnt be in this mess. they said there was nothing they could do and that i should just sell my house!!! such a final answer!!! the sad part about is the woman is spoke to lost her home to countrywide and she works there.

by Sarah King - Heard From Yorba Linda, CA on August 20, 2008

Countrywide representatives have been very helpful, but failed to renegotiate my loan to lower my payments which leaves me in the same situation that caused me to become delinquent on my mortgage in the first place.

by anna arizaga From Bakersfield, CA on August 20, 2008

by rhonda carr From Accident, MD on August 20, 2008

by Samuel Stevenson From Hemet, CA on August 19, 2008

Countrywide was a joke to work with! We tried three times to work out a re-payment plan. I would rather bang my head on the wall than call CW.

by Michele Spinella From Hampton, VA on August 19, 2008

I was told I was going t o have to pay all or none in order to stop a foreclosure process.They did not even care that I had been out of work for over 2 1/2 months and the house was falling down around me.

by Colleen Kubat From Pinckney, MI on August 18, 2008

They won't even try to work with you. Or they don't talk to you. I've been trying for 6 months.

by david elizondo From Spring, TX on August 18, 2008

by Anonymous From Riverdale, GA on August 16, 2008

whenever we ask for help you cannot get no one to speak to always automative answer.

by ADAM LISTERMAN From Perkins, OK on August 16, 2008

by catherine bradford From Upper Marlboro, MD on August 15, 2008

It's hard getting someone to talk to you. They are working with me but I don't never know what they are doing. I have to go to the website in order to get an update. They have been putting in erroneous information as well.

by Kimberly Zuccarelli From Berlin, NJ on August 14, 2008

by Anonymous From Hialeah, FL on August 14, 2008

They dont help.

by Anonymous From Kennewick, WA on August 14, 2008

by Anonymous From Ocala, FL on August 14, 2008

by Heather Grant From Fairfield, PA on August 13, 2008

They have tried to work with me and still are trying.

by Randy miller From Kingsland, GA on August 13, 2008

by debrah yiashia From Feasterville Trevose, PA on August 13, 2008

by Richard McGrath From Tomball, TX on August 12, 2008

by Anonymous From Fort Loudon, PA on August 11, 2008

very hard to speak to the right people. and to get the results you need to help your situation.

by James Dow From Roberts, WI on August 11, 2008

The communication between home owner and lender is onesided! I could have had a workout program done 6 months ago if they had someone who could get the right telephone number entered in the system so when they needed something they could get in touch instead of just denying you due to lack of contact!!!

by Melissa Robinson From Saint Louis, MO on August 11, 2008

They charge outrageous interest rates, creative fees and ridiculous penalties.

by Danny Franks From Cedar Rapids, IA on August 10, 2008

Cant understand the customer service reps. They have little to no knowledge of housing loans. Have attempted to get help through Countrywide but will not help when we are behind in payments BUT will then say approved when we catch up. Well if we are caught up, we dont need help.

by Wanda Sledge From Upper Marlboro, MD on August 10, 2008

I would rather work w/countrywide than any other mortgage loaner. I have been doing business with them since 2000.

by willie haskin From Arlington, TN on August 09, 2008

by Anonymous From Chatsworth, CA on August 08, 2008

by Mark Haugen From Eagle Point, OR on August 08, 2008

I'm am trying to work with them on a solution' A hardship do to medical problems, that have not allowed me to work.

by John Phillips From Patterson, GA on August 08, 2008

We have been trying to work with them, but each time we call, we get different answers. And we call several times a day. It seems as though the communication isn't there between the associates themselves and no one knows what's going on. It is very frusterating. We were told to hold onto the payments until some papers got here, but our home went into foreclosure. It has been suspended while they review the Loan Modification, but even that information changes daily, sometimes hourly.

by Anonymous From Detroit, MI on August 08, 2008

THEY ARE NOT WILLING TO HELP ME I'M NOT TRYING TO LEAVE MY HOME . I JUST WANT ANOTHER CHANCE PLEASE!!

by Christy Wilburn From La Vergne, TN on August 07, 2008

by chris oliverio From White Lake, MI on August 07, 2008

by Lisa Routh From Friendswood, TX on August 07, 2008

by regina dunkley From Decatur, GA on August 07, 2008

by Anonymous From Hillsboro, OR on August 07, 2008

by samuel coleman From Baytown, TX on August 07, 2008

have not paid my note in three months refinanced my home and the note is to high they did not include my taxes and insurance in payments i was in an accident and bills fell behind due to my accident it was a major accident and we lost alot of money i own my own carwash and washateria at the time we have recently lost are washateria due to financial income

by samuel coleman From Baytown, TX on August 07, 2008

have not paid my note in three months refinanced my home and the note is to high they did not include my taxes and insurance in payments i was in an accident and bills fell behind due to my accident it was a major accident and we lost alot of money i own my own carwash and washateria at the time we have recently lost are washateria due to financial income

by Anonymous From Glen Saint Mary, FL on August 07, 2008

by Anonymous From District Heights, MD on August 06, 2008

They told me that they would try and help me , I had never been late on my payments before I got hurt and was out of work and only recieved 80% of my pay, the could not find a plan that could help get me back on my feet, the said yes we can try modifacation , but then the said that would cost me 1,000 more on my new mortage, I told them that would not help me, they said maybe another program that you can put it on the end of the loan , guess what I did not qualify.So here I am stuck, I'm making my monthly payment but still behind.Help me If you can.

by Anonymous From Dallas, TX on August 06, 2008

by Maria Ching From Temecula, CA on August 06, 2008

by Anonymous From San Leandro, CA on August 06, 2008

by Anonymous From Jackson, NJ on August 06, 2008

For almost a year Countrywide was evaluating my request for assistance while not allowing me to make payments. Now my reinstatement figure is far beyond what I will ever be able to come up with.

by Elizabeth O'Rourke From Amityville, NY on August 06, 2008

by Anonymous From Compton, CA on August 05, 2008

by Anonymous From Columbia, MS on August 05, 2008

This company do not want to work with you to keep your home.

by Anonymous From Upper Darby, PA on August 05, 2008

I need a fix rate only and they didn't do that.

by catherine bradford From Upper Marlboro, MD on August 05, 2008

by THERESA LANGEMACK From Pompano Beach, FL on August 04, 2008

by Anonymous From Maricopa, AZ on August 04, 2008

Every time we try to talk to someone we are transferred to India. Can't understand what they are saying causing more stress to situation. They have an agenda, therefore they are not interested in working with us. Extremely frustrating and fruitless.

by Tonya Martin From Suitland, MD on August 04, 2008

by Jason Byrd From Odessa, MO on August 03, 2008

their financail department is just fine but their refinance department is not all that good

by Anonymous From Orlando, FL on August 01, 2008

by Anonymous From Seffner, FL on August 01, 2008

by Anonymous From Browns Summit, NC on August 01, 2008

would not consider refinancing me even though I have had an excellent payment history with them.

by Anonymous From Astoria, NY on August 01, 2008

by Norma Rubio From Riverside, CA on August 01, 2008

Every person who answers the phone tells me something different. I have been calling them since March or April, 2008. They do not offer a rate modification. They were offering Special Forbearance. However, since I have only been paying interest, my principal is too much, that I have a negative debt to income ratio.

by Kenneth Goodyear III From West Fargo, ND on August 01, 2008

quote me a rate for workout program, i get the funds, then they change amount and deny workout assistance.

by Carol Jordan From Houston, TX on August 01, 2008

by Anonymous From Hialeah, FL on July 31, 2008

I work in the real estate market and I've seen plenty of honest homeowners do what they can to salvage their homes and credit. Countrywide allows them to have "Short Sales" but rejects all offers placed. Its almost as if they want the homeowners to Foreclose!

by Anonymous From Mcdonough, GA on July 31, 2008

by Jeffrey Oakes From Anna, TX on July 31, 2008

by FERNANDO MEJIA From Gaithersburg, MD on July 31, 2008

by Anonymous From Charleston, WV on July 30, 2008

by sherilyn roldan From Ventnor City, NJ on July 30, 2008

by joanna sanchez From Alhambra, CA on July 29, 2008

not willing to offer different alternatives... their favorite word is no. It seems like they dont want to offer any real plans to help me out especially in this economy

by misty proctor From Manassas, VA on July 29, 2008

representitives are customer reps who are not trained, give inconsistent information and are not able to answer specific questions. They assure me they will "follow up" and "email supervisors and negotioators" but no follow occurs and when I call back I have to tell my story over and over and get condescending attitudes, and not one representative supports what the previous representative said to me. Notes dont' match my notes and and there is absolutely no follow up or consistency in what I've been told. I've been told this process could take 3 -5 days, 30 days, 2-3 months. Just sit tight and someone will contact you. I've been told to pay my mortage, to not pay my mortage, that paying my mortgage could have an adverse decision as to the status of my loan modification. I've been told my documents weren't received 3 different times. I've been told I should have received documents. I wasn't notified that my loan was declined. I was told AFTER it had been declined that it was STILL being reviewed and waiting for assignment. I didn't realize my loan was declined until 2 months after the fact, AFTER i called to hear status and get some direction. I am extremely disapointed with my mortgate company

by Abdou Cisse From Shirley, NY on July 29, 2008

by Anonymous From McKinney, TX on July 28, 2008

by marco gomez From Brigham City, UT on July 28, 2008

by Anonymous From Cape Coral, FL on July 28, 2008

THEY ARE CROOKS, AND THEY WON'T EVEN TRY TO WORK WITH YOU. OUR BROKER WAS A CROOK, BUT COUNTRYWIDE HAD TO KNOW WE COULD NEVER AFFORD THE PAYMENTS AFTER THE ARM RAISED EVERYTHING. WE HAVE BEGGED THEM TO WORK WITH US TO NO AVAIL.

by LORINE PARKER From Huntsville, AL on July 28, 2008

by william sellers From Pleasant Grove, AL on July 27, 2008

by Steven Holloway From Griffin, GA on July 27, 2008

by Anonymous From Suffolk, VA on July 27, 2008

by La Cherie Armour From Compton, CA on July 27, 2008

In the beginning I thought I had a great mortgage company, but I recently found out that countrywide's billon dollar owner took advantage of many unsuspecting first time buyers who were not really educated with mortgage loans: such as the famos sub-prime loans that's causing many to loose their homes. We should have been offered free consultation to understand the loan before we signed the legal documents with a clear understanding of what we were getting, and the right to decline a bad loan offer.

by Julia Keener From Dunlap, TN on July 26, 2008

Countrywide passed us around; said they would lower our payments and interest rate (not in writing, of course) and then upped our payments.

by Leialoha Pakalani From Laie, HI on July 26, 2008

by Anonymous From Victoria, TX on July 25, 2008

I have tried to work things out with this company on and off for months. One month I am told I am eligible for work out program, told not to make any payments, not even a parital one and then the next month I am told that I don't qualify. I have been told not to make a payment, then a few days later, get calls demanding payments. I have made partial payments which were not credited to my account immediately. I have never been able to talk to the same person twice to get an understanding of what is going on and how to get help. I have been called names by some of their employees. In addition, after returning several of their calls, which were coming in daily, an employee accused me of harrassing them - I tried to explain that I was returning their calls and she called me liar and said that no one from Country Wide had called me in weeks. I promptly provided her with a few dates, times and phone numbers - all Countrywides - that were on my caller id. She never apologized and continued to be rude. Once in a while I will get someone who truly tries to help and is very professional, but it rarely happens. I have called in, asked to speak to a certain department, been put on hold for a long time, and had my calls out sourced to India.

by raul nadres From Van Nuys, CA on July 25, 2008

we are in a 5 year lock program. we can not refinance or do anything regarding the loan until 2011 is what countrywide is telling us.

by steven nador From Pleasant Valley, NY on July 25, 2008

by Anonymous From Independence, MO on July 24, 2008

by wayne green From Pearland, TX on July 24, 2008

they have been somewhat helpful, but cant seem to give direction and i get passed from person to person

by Michael Corcoran From Indian Springs, NV on July 24, 2008

by John Carson From Little Rock, AR on July 24, 2008

I have spent over 16 hours in 3 days trying to get a resolution. Between the lies, disinformation, misinformation, and down right deceit I have been given a multitude of answers, all of them different. They even told me they don't have a customer service department. This I believe!!!

by michael torino From East Haven, CT on July 22, 2008

they have been great so far and hopefully will continue thru my tough times.

by MISTY SILLS From Justin, TX on July 21, 2008

I HAVE CALLED TO GET INFO SO MY HOME DOES NOT GO TO FORECLOSURE PROCESS AND HAVE SPOKEN TO 5 DIFFERENT PEOPLE IN 1 DAY AND ALL 5 GAVE DIFFERENT AMOUNTS. SORRY SERVICE, WOULD NOT RECCOMMEND COUNTRYWIDE.

by Rodney Draughn From Tunnel Hill, GA on July 21, 2008

by Nelson Padilla From Ontario, CA on July 21, 2008

Unwilling to work for a resolution to my foreclosure.

by Anonymous From Ontario, CA on July 21, 2008

I've been asking for their help to modify my loan. I can't afford my payments anymore and I don't want to loose my home.It's been 3 months and I'm still waiting for an answer. Everytime I call I hear a different story. It's frustrating.

by Sharon Wilhoite From Tonopah, AZ on July 20, 2008

Countrywide is heartless. They don't care to help their customers when they get behind on their payments. They want to foreclose period.

by david valerie zeune From Alexandria, OH on July 20, 2008

by Anonymous From Lafayette, LA on July 20, 2008

by Althea Barnes From Hollywood, FL on July 19, 2008

the company went out of business my good faith estimate has a different interest rate than what they made me sign.

by Anonymous From Largo, FL on July 19, 2008

by Anonymous From Brantwood, WI on July 18, 2008

by Anonymous From Mokena, IL on July 18, 2008

by Rudi Barkey From Covina, CA on July 17, 2008

by Anonymous From Claremont, CA on July 17, 2008

Although the representative that I talked with was not able to assist me in any way, he was courteously and was sorry about the current situation. He did tell me that they had a "Hope Department" but that was only for owners living in the home.

by Anonymous From Irvine, CA on July 17, 2008

I have tried to contact Countrywide in regard to my account in writing by mail, fed-x, fax and e-mail as well as by phone over 20 times in the last 90 days and they have not yet responded to my request for relief.

by Peter Merten From Auburn, WA on July 17, 2008

by Gary Youngblood From Nashville, GA on July 17, 2008

Since April 5, Countrywide was attempting to refinance for us to save money. Because of their incompetence, it took until July 7 to get a decision and many bills to fall behind. At the time, we were not behind, but could see that we needed to budget ourselves. We knew better than to contact them to do this, but we had no other choice. We tried VA, and the loan was denied. We were told over and over, and then again on Thursday, July 3, that the loan was being finalized and should close by the 4th. Today, we were told that because Bank of America took over, the loan was denied. Now I will lose my house and automobile if I don't get help. We have nowhere to go. I can't come up with all the money they want from us at one time. I have so many other bills, which is why I asked to refinance. This is from another email, but rather than retyping it all, I think it will explain what we've been through. We sent everything we were asked to send, and more than twice we sent the same information because it had been "misplaced.". We've been patient, and we've been told several times that if we send this "last piece of information..." the loan should close. Now let me tell you what's going to be what breaks me into a completely hostile attitude: We made the arrangements for our car lease to be paid off, which we could not really afford to do because now it involves someone else's credit... we were told that that should get us closed because it was eliminating a debt in my name.. We asked several many times, if we do this, will this loan close, and we were told, "That should be all it takes." Then, we went ahead and paid more on my truck, paid the other bills that needed to be paid on a monthly basis that would also be included in the refi. Now the balances have changed. Which is ok... they are being paid though, but at the amount we have to pay at this present time, no... we cannot afford to continue to do so. Next, we sent check stubs and checking account information 4 different times. Another issue... we were asked to see if we could get Bank of America to send a letter showing how or why my mom was able to get the money she received from her credit card to help us pay up our car lease. Why? I don't know. It's her money, we sent them a bank statement, and they still want to know HOW she got her money? Now, we've gotten payoffs from Ford and told them several many times that Countrywide was working on closing and paying off the truck, to which there has been no resolution. I am going to have to call Ford AGAIN, tell them the same old story I've told them over and over for 2 months now, pay another payment, and hope I have enough money for the next month's bill while I still wait on the underwriter. Ford has been so good to work with us. (update- Ford did work with us and deferred 2 months payments when we made 1 full one to bring us current in our credit report on July 14.) The underwriter wanted us to change things that are almost unchangeable so that the credit report would look better. I can't believe the underwriter would think that he/she could manipulate the credit reporting system. The credit report is not going to change until we take the car back in May of 2011 or give them $10,000 at that time, whichever we decide to do. The statement we sent should have been sufficient enough for any person with half a brain to look at it, see a $0 balance, and go with that. Now we're facing foreclosure with nowhere to go. AVOID COUNTRYWIDE and BANK OF AMERICA!!

by Anonymous From Santee, CA on July 17, 2008

tried asking for help before my mortgage was adjusted and they said there was nothing that can be done for me right now and I have to be deliquent before they look at my account but htey thanked me for making my payments for the last 3 yrs before the date it was due

by robert riggs From Ocala, FL on July 17, 2008

When I first saw that I was in trouble with the adjustable I tried to get them to help and they said there was nothing they could do. It just kept getting worse.

by RICK MCCLURE From Sloughhouse, CA on July 17, 2008

by Anonymous From Gainesville, FL on July 16, 2008

by Thomas Meadows From Nevada, OH on July 16, 2008

So many problems don,t know where to start. From buying my to making payments, to customer service horrible horrible never will i work with them again

by Latrell Hope From East Orange, NJ on July 16, 2008

by Anonymous From Escondido, CA on July 15, 2008

by sherry Washington From East Orange, NJ on July 15, 2008

by Anonymous From Vancouver, WA on July 14, 2008

by Anonymous From Garnerville, NY on July 13, 2008

by Tonya Converse From Boonville, MO on July 12, 2008

by kiona caraway From Orange City, FL on July 12, 2008

by Jay Brandon From Lagrange, GA on July 12, 2008

by Anonymous From Southfield, MI on July 12, 2008

by Anonymous From Northampton, PA on July 11, 2008

by Anonymous From Rockford, IL on July 11, 2008

by Matthew Phillips From Grand Haven, MI on July 11, 2008

by Anonymous From Canton, OH on July 11, 2008

In the early stages of our foreclosure, I tried working out things with Countrywide and we were 3 months behind. I sent them a check for $1100 and they sent it back to me saying that it was not good enough. Thats when I quit working with them. I have the cancelled check to prove it. I couldn't believe it. I will never deal with Countrywide again.

by ERIC SERGEUK From Maumee, OH on July 10, 2008

by Pamela Muthersbaugh From Pottstown, PA on July 10, 2008

Countrywide sent us in circles for months. As we were trying to get help, their solution was to increase our payments to almost double. Every time we called we were transferred all over until finally the call was disconnected. The associates we spoke with could never help us and were very quick to transfer the call to another department. I wish we could start all over with a completely different company. We didn't get our initial mortgage from Countrywide...they purchased our loan from another lender, we didn't have a choice in the matter. Horrible company, they shouldn't be allowed to offer customer service to people until they learn what customer service is.

by Anonymous From Brockton, MA on July 10, 2008

by Anonymous From Summerfield, FL on July 10, 2008

They have given me a run around and changed information that they have stated several times..E.G. total amount owed past due, documents received and other problems.

by Anonymous From Meadville, PA on July 10, 2008

they dont work with you they just try to get more money out of you and make it worse. I think they want you to fail.

by Anonymous From Murrieta, CA on July 09, 2008

My loan reset frmm 6% to 10%,after dealing with Countrywide for a year they Modified my loan to 9%.

by Anonymous From Tampa, FL on July 09, 2008

by Anonymous From Houston, TX on July 08, 2008

because they have us going in circles, we have been trying to see if we can get any kind of help to save our home.and its been hard.

by Crystal West From Jacksonville, FL on July 08, 2008

Countrywide has been a great lender to work with. This is the reason why I do not want to leave them with the problem.

by Anonymous From Effingham, IL on July 08, 2008

by stan wyble From Arnaudville, LA on July 08, 2008

by Anonymous From Ticonderoga, NY on July 08, 2008

by Anonymous From Trenton, NJ on July 07, 2008

by Anonymous From Laguna Niguel, CA on July 06, 2008

we were told don't worry about the financials we will fit the number to get you the loan and we closed our eyes to what we really needed to make to have qualified for the loan. this has jeprodised our current & future housing situations.

by Anonymous From Austin, TX on July 05, 2008

by ralph williams From Metairie, LA on July 05, 2008

when we needed help i dont feel like they were willing to help us.

by Leo Defarias From Austin, TX on July 04, 2008

by irvin martin From Saint Louis, MO on July 03, 2008

by Linda Smith From Conroe, TX on July 03, 2008

by Anonymous From Front Royal, VA on July 03, 2008

by Anonymous From Orange, VA on July 03, 2008

by Natalie Tiller From Philadelphia, PA on July 03, 2008

by Colleen Kubat From Pinckney, MI on July 02, 2008

They just won't talk to me. I've been trying to talk to them since the first of the year. I did get notice that they would get a hold of me. I keep calling & writing trying to get the interest rate lowered. Well its almost July & I can't even get my lawyer to help.

by Anonymous From Oconto Falls, WI on July 02, 2008

I requested a loan modification, I was not notified that the modification was declined. Now my home is in forclosure.

by Kelsey Victor From Houston, TX on July 02, 2008

by Anonymous From Meadville, PA on July 02, 2008

If they were any type of company do you not think they would want to help you instead of making matters worse for you. My monthly payment when we tried to go with loan modification went up by $600.00 I wanted help not to put us into more financial strain.

by Ron Boylan From Cary, NC on July 02, 2008

by David Gazard From Concord, CA on July 01, 2008

This mortgage company has existing lawsuits from several states in our union. I myself except for the sale of my home without proper notification as is demanded by the State of California foreclosure Laws am extremely disappointed with how my home was TAKEN from me with giving me the opportunity to save it.

by Anonymous From Denver, CO on July 01, 2008

If you get behind with payments- good luck. They string you along with promises for months only to pull out the plug and tell you you are out of options and your sale date is a week away.

by kyle stanton From Grove City, OH on July 01, 2008

Country Wide will say that they are willing to help with work out agreements but they never follow through.Country Wide will only make things worse by not accepting your money when the account falls behind.

by Anonymous From Cedar Hill, TX on July 01, 2008

by christopher duva From Port Saint Lucie, FL on June 30, 2008

by Deborah Sanchez From Katy, TX on June 30, 2008

by Kirstin Fillion From Sheboygan, WI on June 30, 2008

by Benny Tucker From Montgomery, AL on June 30, 2008

by Josh & Cindy Randall From Clinton, MS on June 30, 2008

I got transferred all over the place. I was told all this things they could do. But they always had these huge down payments and we couln't afford that after going through Katrina and then a set of tornados ripped through here about a month ago

by Nicholas Lucas From Barnegat, NJ on June 30, 2008

by Jerome Smalls From Lawrenceville, GA on June 30, 2008

by Bruce Posey From Selma, AL on June 28, 2008

by genia johnson From Vallejo, CA on June 26, 2008

I've had 2 different mortgages with Countrywide I was always on time before my mortgage started to adjust I tried to refinance at that time my credit was good they would not help me I really tried to work with them

by Anonymous From Reno, NV on June 26, 2008

Before we were in a financial bind we tried to refinance, but because their records had my income on the initial morgage at $250K from the bank who sold them the loan, when we gave them our 2007 income at $650K and were willing to give them audited company financials and our tax returns the turned the loan down as the increase in income didn't fit the underwriters criteria?

by Anonymous From Alvin, TX on June 26, 2008

by Michelle Chamberlain From Lake Forest, CA on June 25, 2008

by Anonymous From Fayetteville, NC on June 25, 2008

by Brian Schultz From Kalamazoo, MI on June 25, 2008

I called to try to get help from them and be proactive to stop my foreclosure from happening but they told me that I had not missed any payments so there was nothing they could do for me. I told them that I was barely hanging on and that I was worried that I would not have the money to pay them soon and they just did not care. No wonder their stock is tanking, this is a poorly run business with a terrible track record for customer service. This is what happens when a company gets too big, nobody cares. I am sure that they are completely apathetic to this entire situation at this point and realize that they gave out too many bad loans and convinced people like con men that they could afford a home that they clearly could not. Way to go Countrywide, you suck!

by Anonymous From Conneaut Lake, PA on June 25, 2008

I talked to one gentleman and he did a workout an it was approved but was denied the next day by another office before they even received it.How is that possible.I could just chew nails and spit rust,I'm trying to hold back profanities.Not enough room to say all the bad things about this company

by Anonymous From Greenville, PA on June 25, 2008

All the office don't communicate with one another. and how can someone deny a package when they haven't received it yet.And when their one office approved it.I hear that Countrywide is on hard times and is being bought out by Bank of America

by toby& chalres scott scott From Coram, NY on June 24, 2008

they dont clal yu back to elt u know anything and when u doc all their each rep dont know anything they all tlel u a differnet sory so i,m fed up and feel thrye doing nothing at this time . thank u .

by Fred Damron From Olive Hill, KY on June 23, 2008

by Anonymous From Providence, RI on June 22, 2008

by DAVID WAYNE COX From Cohutta, GA on June 21, 2008

I AGREE WITH EVERYONE ELSE WHO HAS POSTED A COMMENT ON HERE. I HAVE EXPERENCED ALL OF THE SAME SITUATIONS. I HAVE TRIED SEVERA TIMES TO CONTACT COUNTRYWIDE AND WORKOUT THE SITUATION BUT I CAN NEVER GET A STRAIGHT ANSWER AND ALWAYS GET A RUN AROUND AND CONFLICTIN STORIES EVERY TIME I TALK WITH THEM. I AM FACING FOECLOSURE AND I HOPE AND PRAY I CAN FIND A WAY TO KEEP MY HOME WITH HELP FROM AFS.

by BERNARD SMITH From Ocala, FL on June 20, 2008

WHEN I CALLED THEM ABOUT NEEDING HELP WITH MY PAYMENTS THEY TOLD ME THAT I DIDN'T QULAFIY BECAUSE WE DIDN'T HAVE ANY INCOME ENTERING INTO THE HOUSEHOLD.

by Jsoe Miller From Tampa, FL on June 19, 2008

by Maureen Roman From Rocklin, CA on June 19, 2008

by Lorelie Picano From Northvale, NJ on June 19, 2008

by Anonymous From Rockledge, FL on June 18, 2008

by Anthony Cooke From Myrtle Beach, SC on June 18, 2008

by Anonymous From Brownsburg, IN on June 18, 2008

Countrywide does very little to truly help anyone but themselves. I guess that is called big business or maintaining profit at any cost

by Anonymous From Colleyville, TX on June 18, 2008

by Debora Sanchez From San Antonio, TX on June 18, 2008

They never get back to me and keep giving me the run around.

by carolyn Smith From West Orange, NJ on June 18, 2008

they said they would help but i am so stressed out i am working 2 jobs i dont no how much longer ican last like this im so tired please help me my husband had a stroke an he is on disability my son was 23 years old an past away from heart failure now ihave moved my mom in to help an she has heart problems as well but i can make my payments if im given achance i just want a fresh start. thank you

by Anonymous From Kissimmee, FL on June 17, 2008

by Anonymous From New Brunswick, NJ on June 17, 2008

by Dave Thompson From Westborough, MA on June 17, 2008

Tried to work out a forbearance, but they were unhelpful. I'm getting divorced and am desperate to be out of the house that I'm >$30,000 in the red on in terms of equity (and working two jobs just to try to make ends meet in the interim). I want to be rid of the 2nd job (or keep it for a little while and make enough money to have a bit of a cash saved) and am looking for a deed-in-lieu at this point. Hopefully AFS can help.

by Joseph Stillings From Camanche, IA on June 16, 2008

by Anonymous From Byron, GA on June 16, 2008

by j From Goodyear, AZ on June 15, 2008

COUNTRYWIDE IS THE WORST..THEY ARE BAD. I HELP PEOPLE WITH LOAN MODIFICATIONS I HAVE DONE MANY WITH DIFFERENT ENTITIES....COUNTRYWIDE IS BY FAR THE WORST EVER...THEY LIE, MISLEAD AND THEY FORECLOSE.

by Joseph Machnica From Seneca Falls, NY on June 15, 2008

by Anonymous From Soledad, CA on June 14, 2008

by BETUL NETTLES From Palmetto, GA on June 13, 2008

by Anonymous From Burbank, IL on June 13, 2008

Almost imposable to get a answer and when they promise something they do not follow through with it.

by William Peraza From Orlando, FL on June 12, 2008

I have spoken with them ask if they can do a foreberance or roll the amount the we owe on the back of the loan and they will not work with us.

by Ralph Logan From Fortson, GA on June 12, 2008

Countrywide told me for three months that my loan was approved and they needed additional paperwork from me to refinance my home and after three months they said the loan was not approve which left me behind in my mortgage, I tried the loan repayment plan and it didn't work for me

by SANDRA HAMILTON From Florissant, MO on June 12, 2008

When I tried to do a work out, instead of putting what I owed at the end of my mortgage they divided it and added it to my monthly payments for 12months. Which made it harder for me to pay the mortage.

by Anonymous From Rosharon, TX on June 12, 2008

When I tried to do a work out, instead of putting what I owed at the end of my mortgage they divided it and added it to my monthly payments for 18months. Which made it harder for me to pay the mortage.

by Anonymous From Jonestown, PA on June 11, 2008

by Chayla Golliet From West Fargo, ND on June 11, 2008

by Ron Wilson From Lees Summit, MO on June 11, 2008

by Anonymous From Absecon, NJ on June 11, 2008

when i spoke to countrywide about my situation they took my income information to do a work out program, but at this time they said i don't have enough income to do a work out

by Anonymous From Alton, IL on June 10, 2008

by Jeffrey Rodriguez From North Las Vegas, NV on June 10, 2008

by Anonymous From Roseville, CA on June 10, 2008

by Kelly Paradise From Orange Park, FL on June 10, 2008

by GLORIA RODRIGUEZ From Blue Island, IL on June 10, 2008

by jonathan mader From Ephrata, PA on June 10, 2008

since they sold countrywide they dont seem to care not sure whats going on

by Anonymous From Indio, CA on June 09, 2008

by Anonymous From Alexandria, VA on June 09, 2008

I tried to work it out with them to get some hardship assistance and was completely ignored. You cannot even find anyone to work with.

by Jessica Gentry From Reidsville, NC on June 09, 2008

by Anonymous From Clarksville, TN on June 09, 2008

by Anonymous From Culver City, CA on June 09, 2008

by John From Tulsa, OK on June 09, 2008

Countrywide is currently under investigation by the FBI. Beware!

by charles johnson From Brush Creek, TN on June 08, 2008

I talked to countrywide before with a small problem and they would not work with us . while I was off work I ask them if we could defer a payment or two and they told me no.

by Close Caption LLC From Milwaukee, WI on June 06, 2008

Countrywide has more over priced properties than all the lenders and they honor the fair market they are the worst to work with in the business. They don't assist their families in need

by Close Caption LLC From Milwaukee, WI on June 06, 2008

Countrywide has more over priced properties than all the lenders and they honor the fair market they are the worst to work with in the business. They don't assist their families in need

by Karen Dysart From Bloomsbury, NJ on June 06, 2008

Countrywide has been helpful in our situation but I don't know if we are asking the right questions to the mortgage company.

by Anonymous From Waddell, AZ on June 06, 2008

by STEVE PECHA From Slinger, WI on June 06, 2008

by Marc S. Collins From Little Rock, AR on June 06, 2008

by Timothy Dunlap From Memphis, TN on June 05, 2008

by Michelle Smith From Los Angeles, CA on June 05, 2008

by Anonymous From Pagosa Springs, CO on June 05, 2008

by Anonymous From Hollywood, FL on June 04, 2008

by ANGELA BATCHELOR From Novi, MI on June 03, 2008

by Anonymous From Katy, TX on June 03, 2008

by Steve Radley From Ocoee, FL on June 03, 2008

by Kevin Hooks From Statham, GA on June 03, 2008

I was initially given a forebearance...Once it was up, I got absolutely no help from the person that was assigned as my workout negotiator when I attempted to have my loan modified...As a matter of fact I never even spoke to him eventhough I left several messages with Countrywide which is how I ended up filing for Chap-7

by Veronica Dominguez From Austin, TX on June 02, 2008

Difficult to work with. Rude customer service.

by nalita budhram From Fort Pierce, FL on June 02, 2008

they are now willing to work with me to reduce my payment or to modify my loan

by Anonymous From Riverdale, GA on June 02, 2008

Everything will be done in 30 days, when 30 days is up there still is no help available. Was told to not pay my mortgage until a repayment plan goes in effect. Nothing happened!!! Now facing foreclosue. I hate them!!!! Don't want to work with you at all

by JAMES GENTRY From Aubrey, TX on June 02, 2008

by David Barnett From Canton, IL on June 02, 2008

by Anthony Aitken From Halls, TN on June 02, 2008

by Carrie Wiseman From Redding, CA on June 02, 2008

Difficult to work with. Difficult to ge a hold of. Unwilling to have a successful working relationship.

by DL Houston From Rockledge, FL on June 01, 2008

by Anonymous From Concrete, WA on June 01, 2008

Applied for repayment plan was told not to make any payments on mortgage while plan was in review which took 4 months then was told did not qualify for repayment plan and now have to pay 6 months back mortgage in 30 days.

by Michael Wulf From Sharpsburg, GA on June 01, 2008

by Melanie Duke From Milwaukee, WI on May 31, 2008

The financial situation went