Citi Financial

by Anonymous From Tacoma, WA on June 23, 2009

Harassing phone calls, rude branch managers, outrageous interest rate. I wish I'd never heard of CitiFinancial!

by Anonymous From Roseburg, OR on June 15, 2009

Very hard to work with. they make things seem less expensive but cost you more in the end. Our mortgage interst rate is through the roof! Now with the rates being so low i would like to refinance but cant because the house isnt worth what we need.

by phillip holle From Trenton, IL on June 09, 2009

by kaishauna pollock From Marianna, FL on June 07, 2009

by scott johnson From Oshkosh, WI on June 02, 2009

by Lari Clark From Clovis, NM on May 25, 2009

The branch manager has asked me to do all sorts of things to get him his money. He has even asked me to write a hot check to them on one of my friends checking accounts. They sold me loss of job insurance and when I lost my job, never even offered to help use it. When i questioned him about this, he told me it was too late to use this option. His own company told me that was not true, but when I did fill out paperwork, it never made it to the home office. My next door neighbor has been asked to do the same kind of things by this person, as her loan is with them too. I am disgusted with this man.

by Anonymous From Berlin, NJ on May 16, 2009

We needed to roll debt into a refinance, and were saddled with the info, at the closing table, that our % rate was exhorbitantly higher than we expected, and the taxes were not escrowed. We had no other option at the time, so we went ahead with it. We have a HORRIBLE mortgage, and a house that is not worth what we owe. On a positive note, once we got into the mortgage, the CitiFi employees have treated us with the utmost courtesy and have tried to assist us in dealing with payments along the way.

by donna hahn From Decatur, IL on May 04, 2009

we have court document for re-affirmation they will not take since mailed too late, our attorney stated this was not correct

by Sylvia Kenley From West Columbia, SC on May 04, 2009

by Anonymous From Holts Summit, MO on April 28, 2009

Citi Financial is the absolute worst company!! I went into my local Citi Financial branch, and told the customer service rep., that I wanted to make a half a payment then, and the other half payment before the due date, because I needed to save money up for Christmas, and low and behold, she smiles and says, " Oh, well let me help you with that!" So, I make an interest payment, and she says, "You're fine until next month." I said okay, and Merry Christmas. January payment I was one day late, so of course there was a late payment fee of $15.00, that I promptly paid the beginning of February, along with February payment. In March, I paid the payment for that month, early. Two weeks go by, I get a call from my Citi Financial customer service rep., telling me that I owe a late charge, and I needed to pay by April or there would be more than one late charge. I asked her how could I owe a late charge when I had been current, and had paid January late charge, in February? She said, and I quote, " I don't know, it's different with real estate, I'm not really sure." And yet you want me to pay something that you yourself don't even understand? So, I told her I was going to call Corporate, and maybe they could figure out these charges, she then commences to yelling at me, asking me why I was yelling at her for, when I hadn't even raised my voice. She then stated she would call the district manager and see if they could waive the charges. I told her that would be a good idea since I had no intention of paying them. Since then, I have had rude calls from her, and the office personnel, and now have been threatened with Foreclosure. Are you freaking kidding me? I'm only 7 days late at the time of this posting. These people are very unprofessional, rude, and don't have very good customer skills! I have never dealt with people like this in my life! My husband says, "Well, if they want it, they can have it!" And I agree, let them try to get their money out of a 15 year old mobile home!! GOOD LUCK CITIFINANCIAL!!

by Anonymous From Torrington, CT on April 27, 2009

Spouse took a 35,000 pay cut or be out of a job..Citi will not assist in any way!! Denied refinance..Loyal payments for four years late last two months and Citi offers no assistance..they receive bailout money but will not assist those who need assistance in hard times..ITS A CRIME.

by Nancy Shultz From Mishawaka, IN on April 27, 2009

by Anonymous From Henderson, NV on April 23, 2009

by Chris From New Port Richey, FL on April 21, 2009

Why don't you deadbeats trying paying for something you agreed to in writing. I am so sick of cry babys spending their money on other things instead of paying their bills, then cry that they won't help me it's all their fault. I have been with them for 4 years and have never had one single issue with them. Try paying your bills ontime for a change!

by sharon From Indianapolis, IN on April 17, 2009

this organization is a very poor and sad. the person that you speak to does not understand you at all and they do not report the truth someone needs to look in on them

by Sandra Alston From Hampton, VA on April 07, 2009

by Sharon Henderson From Griffin, GA on April 01, 2009

This loan company would not let my mother sign a insurance policy where if anything happen to her her loan would be paid off they stated she was to old and she wasn't but 66 at that time.

by Anonymous From Wittmann, AZ on March 31, 2009

Citi financial and Citi Mortgage have got to be the 2 worst companies to deal with. They will not work with us in trying to adjust our mortgage so we can stay in our house they just want to foreclose on us and fly there 50 million dollar jet around.

by Rosanna Salinas From Chesaning, MI on March 31, 2009

by Rane Randolph From Endicott, NY on March 09, 2009

by Anonymous From Kaufman, TX on March 05, 2009

After fifteen years of payments I owe more than when I started. Don't know how these folks keep there books. This is worse than a loan shark

by sujo From Milwaukee, WI on March 01, 2009

Our mortgage was sold to Citi. Most of the payment goes towards interest. They didn't notify us they put insurance on our house in jan. of 08, but we got a letter in jan. of 2009 that we owed $900.00 for it. we had insurance and sent them the declaration page last year about 4 times and about 3 times this year.They called here for about a month from 8:00am to 9:00pm. I was told 4 times they made a mistake and that the problem was taken care of. Yesterday I got a letter that we are'nt insured, but we are. And they have a company listed we never heard of.They seem to be adding things on like they want to push us into foreclosure. I can never talk to the same person and when i call the numbers on letters they all go to India or they call me from India. The other nite I asked guy if the company changed it's name to Citi Rip-Off. He didn't evenknow what I was talking about and said no this is Citi Mortgage. These are the people handling our loans. They are very rude and can't answer questions or even try.I'm trying to find a way to talk to someone in USA. I would advise nobody does business with them.They wrecked our credit and we are both on disability so we can't find another company to work with.

by Shirley Pidgeon From Winnsboro, SC on February 23, 2009

I this want to be out of this loan. Citifinanace get a bailout but them can't help bailout us out.

by Anonymous From Jasper, IN on February 12, 2009

Sent loan modification papers in months ago with no response. I tried to work something out so I could afford my adjustable rate mortgage with no response now I just want out of the loan.

by Anonymous From Mira Loma, CA on February 10, 2009

by Anonymous From Parkersburg, WV on February 07, 2009

Citi Financial sold my loan to a Teays Valley something

by Anonymous From Apopka, FL on February 05, 2009

We were talking with them for months. Were going to make two payments last week. They said to wait. This week we got servrd papers.

by Hank From Detroit, MI on January 28, 2009

My mortgage was sold to Citifinancial and from that point, I've been dealing with such a sorry company. I called the company and ask them about the "Mortgage Bailout" and they told me that, that was for people on an as needed basis. I explained to them that I was trying to get my mortgage balance reduced by 20%, to help prevent foreclosure, on my adjustable mortgage. They haven't be responsive at all. But now it's revealed that Citifinanacial goes and spend 50 Million on a corporate jet, but I can't get my balanced reduced by several thousands. Somethings needs to be done about this company and these funds that were allocated for the "Bailout"

by Hank From Detroit, MI on January 28, 2009

My mortgage was sold to Citifinancial and from that point, I've been dealing with such a sorry company. I called the company and ask them about the "Mortgage Bailout" and they told me that, that was for people on an as needed basis. I explained to them that I was trying to get my mortgage balance reduced by 20%, to help prevent foreclosure, on my adjustable mortgage. They haven't be responsive at all. But now it's revealed that Citifinanacial goes and spend 50 Million on a corporate jet, but I can't get my balanced reduced by several thousands. Somethings needs to be done about this company and these funds that were allocated for the "Bailout"

by Anonymous From Kahului, HI on January 24, 2009

by laron hagan From Rochester, NY on January 24, 2009

the pepole are very rude they never tryed to communicate with me , they seem like they just want to take my home, i talked to there head mang at the branch and received the same unprof attitude and was called a liar when i tryed to explain a situation between me and one of his worker that started the bad relationship, so i started to go to another branch and refused to talk to the other unprofes rude group

by kingdude1 From El Cajon, CA on January 21, 2009

I had a 5 year loan with Citifinancial - that helped me pay off some credit cards. Last year - I was close to paying it off - so I added an extra $20 to my $180 a month payment. When I received my December statement of $149 - I realized I was close to paying them off. This month - January - I receive a final statement of $1.75 to pay them off. I sent that in - it cleared today. I received a call at work from Citifinancial stating that I still owed 2 cents. I couldn't believe my ears. 2 cents? How much did the phone call cost? When I'm able - after Citifinancial is paid off - I will pay off my credit cards from Citicards. I will never ever do business with them again.

by kingdude1 From El Cajon, CA on January 21, 2009

I had a 5 year loan with Citifinancial - that helped me pay off some credit cards. Last year - I was close to paying it off - so I added an extra $20 to my $180 a month payment. When I received my December statement of $149 - I realized I was close to paying them off. This month - January - I receive a final statement of $1.75 to pay them off. I sent that in - it cleared today. I received a call at work from Citifinancial stating that I still owed 2 cents. I couldn't believe my ears. 2 cents? How much did the phone call cost? When I'm able - after Citifinancial is paid off - I will pay off my credit cards from Citicards. I will never ever do business with them again.

by James Posey From Columbus, IN on January 18, 2009

by Clyde From Marion, NC on January 16, 2009

after getting the run agound on the phone for two hours I could not recomend anybody to get a lone with your companey

by Daryl & Joni Martinez From Denver, CO on January 13, 2009

They have not work with us !!

by Daryl & Joni Martinez From Denver, CO on January 13, 2009

They have not retuned calls we started talking to them back in october and her it is January and they still have done nothing for us. They have made up promises and have not kept them.

by laprns From Alexandria, LA on January 05, 2009

Do not do business with this company. You will never get out of debt once they finance anything. Not one cent will ever be paid on the principal and you will always be 3 months behind no matter when or how you make your payments. This company supposedly bought out Associates when they got into trouble for doing the same thing but nothing has changed.

by Anonymous From Murrieta, CA on December 29, 2008

said i qualified for modification then revoked letter

by Anonymous From Detroit, MI on December 22, 2008

by Anonymous From Port Orchard, WA on December 20, 2008

in these difficult time it seems like Citi wants to own real estate rather than be a lender. They offer no help or solutions to home owners. They are are black and white in problem solving and have a 'I don't care attitude'. I guess the the future will determine why they have this attitude.

by Anonymous From South Bend, IN on December 14, 2008

by Shirley White From Athens, AL on December 11, 2008

by michele From Murfreesboro, TN on December 08, 2008

this is absurd. They gave my parents an escrow refund in 11/07 then paid the city and county taxes in 12/07 and had them starting Jan. 08 w/ a negative escrow balance. Now here it is 12/08 and the escrow is 1800.00 short, but my calculations don't add up to that. Why the hell do they let a customer go monthly with a negative escrow balance and never adjust it or contact them, oh I know why, they collect interest on it if it is not paid in full. i would not recommend you have your house payment autodrafted by these people either. it gives you a false sense that they know what they are doing, and you may look at your statement, but never really LOOK at it. This company sucks!!

by Darius Moscoso From Broomfield, CO on December 05, 2008

by Joe Espinosa From Orlando, FL on December 01, 2008

by Anonymous From Rhodes, MI on November 28, 2008

by JARRELL LEWIS From Ellenwood, GA on November 26, 2008

by anonymous From Rainsville, AL on November 26, 2008

Borrowed 5,000, paid back 3,500 next day. Left balance of 1,500, in 5 months had paid over 1,000 in interest. Thank God I able to pay the loan off. Never seen anything like it, even when making decision to borrow money I ask all the right questions. I beleve this is one of the most legel-illegal scams any lender can do. These people give good lenders a bad name.

by Lynn From Bolivar, TN on November 22, 2008

not only is the company a bunch of crooks and disrepectfull jerks when it comes to collections, they are also a pack of crooks to work for.

by amarjeet lotey From Palm Coast, FL on November 11, 2008

by Derrick/Valeri Allen From Birmingham, AL on November 11, 2008

by Anonymous From Dallas, TX on November 05, 2008

by Anonymous From Chicago, IL on October 31, 2008

by Anonymous From Schenectady, NY on October 23, 2008

by Michael Hardy From Sugar Land, TX on October 22, 2008

by Michael Hardy From Sugar Land, TX on October 22, 2008

by Kim Goetz From Valparaiso, IN on October 21, 2008

by Anonymous From Brooklyn, NY on October 20, 2008

by Anonymous From Riverside, CA on October 12, 2008

by peggy pierson From Erie, PA on October 07, 2008

by JD From Carol Stream, IL on October 06, 2008

CitiFinancial jacked my ARM to max allowable by law and then after squeezing $2,500.00 each month for 18months I had enough...since my loan was for 220k but the hous is only worth 175k they wont work with me or anything. OKAY you can keep it! Ill walk.

by dk snead From Platte City, MO on September 17, 2008

by Anonymous From Voorheesville, NY on September 14, 2008

citi financial is one of the most dishonst financial companies my wife and I have ever had the displeasure of doing business with. we refinanced with them about 5 years ago. after we started making our new mortage payments the phone calls started saying we still owed money on the old loan. they told my wife they wouldn't release our property if we didn't pay. we wanted to know what the money was we supposedly owed. no answer, even writing letters to real people if you want to call them that got us no response. they ruined our credit. after two months of harresment we got a bill from them for $20,000.00 on thew old loan which wqas supposdly payed up. we had to hire an attorney who wrote to them asking them ont to forclose on us because there was a mistake that they had made. that did no good we received forclosure papers we have since gotten it straightned out but are in the process of counter suing them had the judge dismiss the case. it was then appealed and that was turned down now its in for the final appeal if this gets turned down we lose they win. I also believe they pay off judges to rule in ther favor at least it looks that way in our case. bad people best to stay away from them and get a loan from louie the loan shark you'll get a better deal. don't pay you get a broken leg citi ruins your credit, takes your house, makes you suffer for years.

by Ryan Morrison From Hampton, GA on September 12, 2008

by annonymous From Theodore, AL on September 10, 2008

these people are crazy, and think they are the only company in the world. They are the worse company to do bussiness with.

by annonymous From Theodore, AL on September 10, 2008

these people are crazy, and think they are the only company in the world. They are the worse company to do bussiness with.

by LARI AN CLARK From Clovis, NM on September 09, 2008

AS A FIRST TIMER, I FELT THAT HE SHOULD HAVE BEEN MORE INFORMATIVE. EVEN WHEN I PURCHASED UNEMPLOYMENT INSURANCE, THEN WAS LAID OFF FROM MY JOB, HE NEVER EVEN MENTIONED IT. THEN I WAS TOLD THAT IT WAS TOO LATE TO USE IT. I FOUND OUT LATER, THAT WAS A LIE. HE EVEN WANTED ME TO HAVE ONE OF MY FRIENDS WRITE A CHECK TO HIM ON THEIR ACCOUNT AND HE WOULD HOLD IT, UNTIL I WAS PAID. I TOLD HIM THAT KNOWINGLY WRITING A HOT CHECK WAS AGAINST THE LAW, ESPECIALLY ON ONE OF MY FRIENDS ACCOUNTS, WHICH IS FRAUD. HE THEN TOLD ME, THAT WAS THE ONLY WAY HE COULD THINK OF TO HELP ME. SO HE COULD NOT HELP ME ANYMORE.

by Anonymous From Graham, NC on September 05, 2008

by Kurt Hodgson From Monongahela, PA on August 28, 2008

Too much outsourcing going on . Everytime I was contacted fro the most part they spoke no english or very poor english and were very rude. I understand they are trying to collect a debt but a threat is not a good way to due business.

by Erika From Cape Coral, FL on August 27, 2008

My husband lost his job in August of 2007, called them to let them know, and they said there was nothing they could do to help us, without an income. I went to work, husband got another job, and when we called to ask about remodification, we were told we didn't make enough money, and should get second jobs! Our house will be foreclosed upon in a month. This company si pure EVIL!!!!

by Bob Skattum From Louisville, TN on August 12, 2008

The one person I have talked to during this process of moving and refincing and trying to sell doesn't work there anymore don't know why I feel lost at this point!

by Anonymous From Carlisle, PA on August 12, 2008

Due to financial hardship they offered to defer 3 payments, did all paperwork and assumed the deferral was good. Turns out they only deferred 2 months so right away we were behind again - never notified us that they only deferred 2 months. Went into foreclosure and had to pay $2200 within 24 hours to get out of foreclosure. Very difficult to work with, rude employees. At one point I had to write a letter requesting that a particular employee NOT work on our case because she was so rude and demeaning to me.

by Kr Raju From Ashburn, VA on August 06, 2008

by Anonymous From Batavia, OH on August 03, 2008

by Anonymous From Ridley Park, PA on July 31, 2008

they treated me soo different when I called them and they had no differetn options for me except foreclosure. It Stunk !!!

by Anonymous From Airway Heights, WA on July 30, 2008

They treated me with the utter most desrespect. When i tried to tell them my situation they were unforgiving and non-understanding. It was humiliating to talk to them because of the lack of options they had for me. I was treated and talked to in crude and synical manner.

by Kathleen Bates From Dania, FL on July 26, 2008

It is difficult to give them a rating as I am at a stand still. I have been trying to work with them for months. The representative are always pleasant but I am not getting anywhere. They leave you in the dark and on record it states my home is pending foreclosure. I am very very nervous about my situation.

by Andrew Starr From Milwaukee, WI on July 25, 2008

by Geraline Washington From Portland, OR on July 23, 2008

by MELISSA BLACKWELL From Rock Hill, SC on July 10, 2008

by Anonymous From Kennesaw, GA on July 07, 2008

they are hard to work with, and screwed up our ins. payment i feel we could have made this work with a different company

by Anonymous From Waldron, MI on July 02, 2008

Does not apply, our mortgage was sold to CitiFinancial,we have not had to deal with them at all. I have, however dealt with them on a professional level and they are extremely difficult to work with on mortgages.

by Anonymous From Oklahoma City, OK on July 01, 2008

by Trudie Esther From Dickinson, TX on June 27, 2008

by Janene High From Ocoee, FL on June 27, 2008

They have done nothing correct since we signed with them. They even screwed up our insurance.

by Mandi From Sugar Land, TX on June 18, 2008

Tried to payoff my mortgage with CitiMortage. Called to get a payoff quote and will not give it to me over the phone. Phone system said will mail within 7 business days. Did not receive on the 8th business day and went to a Citibank center to pay it off. While in the citibank, had to call mortgage dept myself and get a quote. Asked for payoff quote, guy on the phone said "refinance?". I told him no, had to explain what a payoff quote is. Still refuse to give me a hard number, asked if I want in mail or fax, told him I'm already at their bank and just want to pay off the loan, need to know my principle + interest as of today. Finally given me a number... Went to pay at the teller, first teller said no prob before I made the call. The guy on the phone said no prob pay at the bank. The second teller said no you can't pay off your mortgage here. She even made an attempt to call their customer service to make sure. I asked her why I can't pay it off, she can take mortgage payments there, it's exactly like how she enters a mortgage payments, you enter the principle and extra principle and interest a person is paying (I used to work at a bank), she still refused. I was tired of paying games with her so I asked for a manager, she went on arguing and said "sure I can get you a manager but they'll tell you the same thing". Never got me a manager. I was so upset I closed all my accounts with them right there and then! I know Citibank is going through a hard time right now but didn't think they're using that low of a tactic to keep $2 worth of interest. I know what kinda of games they're playing, the later I pay off the mortgage, the more interest they earn. What a rotten company.

by Anonymous From Chatsworth, GA on June 18, 2008

by Anonymous From Effort, PA on June 16, 2008

by Raymond Howard From Wonder Lake, IL on June 14, 2008

I believe they are scamming me, and just want to forclose on my house.

by steven shake From Motley, MN on June 11, 2008

by John & Diane Vicker From Rochester, MI on June 10, 2008

by Anonymous From Grayling, MI on June 07, 2008

by Aris Cruz From Hollywood, FL on June 04, 2008

by Anonymous From Honea Path, SC on June 02, 2008

Even though I losted my job and my new job is less than half of what I was originally making, CitiFinancial said they could not readjust my loan because I still made too much. They do not want to work with their customers.

by chasity napper From Pearland, TX on June 02, 2008

by kwasi boyd From Sacramento, CA on May 29, 2008

They act like they dont care at all about our situation.

by Anonymous From Scottsburg, IN on May 26, 2008

We tried to get them to work with us. They basically said pay it or we will come get it. We have a 10 year old we are trying to raise. Our interest rate is 10%. Even though the Feds have reduced the rates. This is just a mobile home, and we are paying 1,048.00 per month.

by Gordy Gray From Clinton, TN on May 26, 2008

very forcful on wanting their money

by Anonymous From Asbury, NJ on May 23, 2008

by tammy diaz From Asbury, NJ on May 23, 2008

by magdalena lebron From Brooklyn, NY on May 20, 2008

by Lynn Johnson From Shawnee Mission, KS on May 19, 2008

by pichi From San Diego, CA on May 19, 2008

citifinancial people: all the comments i read here, i hope it won't happen to you guys. GOD BLESS YOU. we are on the hardship but your company doesn't want to help US.in heaven or hell no money involved see you there.again GOD BLESS YOU FOR WHAT YOU DID TO US.

by Laura Hoffman From Fort Lauderdale, FL on May 10, 2008

not helpful with the terms of the loan or refi

by Anonymous From Lake City, SC on May 06, 2008

by William Petty From Jacksonville, FL on May 05, 2008

by Kittora Courtney From Union City, IN on May 05, 2008

I've never been told the same thing twice and always more confused when I get off the phone each time. Everyone is rude to deal with and no-one wants to help me or answer any of my questions. They continue to add plans to my loan that I did not ask for and I'm always owing more money than I thought. It would be nice to have someone nice to deal with and be helpful when you already feel down and sorry for being in the position I'm in already!

by Anonymous From Hackberry, AZ on May 04, 2008

PHH mortgage just sold our loan to Citi as of May first so we have no experience with them

by Anonymous From Altoona, PA on May 03, 2008

by Leonel Guajardo From Adel, GA on April 30, 2008

by Anonymous From Lawrenceville, GA on April 27, 2008

Thereis no interest in negotiatng the mortagage terms and interest rate.

by Nick Fritchell From Westminster, CO on April 23, 2008

they are on teh project hope but yet they don't return calls or letters?

by john whitaker From Lancaster, SC on April 20, 2008

by michael emanuelli From Palm Bay, FL on April 16, 2008

by Anonymous From Nisswa, MN on April 14, 2008

by Anonymous From Oak Forest, IL on April 13, 2008

by James Hunt From Tucson, AZ on April 10, 2008

by Anonymous From Burnettsville, IN on April 06, 2008

They leave 10 msgs a day saying they can help, but when you call them back, they say they can't help until you make a payment...so what help is that??? A bit misleading just to get you to call back & probe for more incriminating information. I need help - not a predator.

by Anonymous From Temple, TX on April 03, 2008

by Anonymous From Minneapolis, MN on April 02, 2008

by Talesa Anderson From Aubrey, TX on March 31, 2008

by Lonnie Bennett Jr. From Ocala, FL on March 26, 2008

I understand that the Mortgage Company does not really want the property, but we have put ourselves in a tough predicament, but never say never.

by Jimmy Ellis From Idabel, OK on March 15, 2008

by Anonymous From Platteville, WI on March 11, 2008

by mary breglia From Harrison, NY on March 09, 2008

ust sold to citi ...

by Mattie Bell From Birmingham, AL on March 09, 2008

They told me to call Gmac who had the loan.

by Danette Vincent From Follansbee, WV on March 08, 2008

by Anonymous From Franklin, PA on March 01, 2008

They don"t care about there customers. They are demanding and they put you down and make you feel stupid cause your having a problem.

by Heidi Blair From Niles, MI on March 01, 2008

by Anonymous From Platteville, WI on February 28, 2008

by Christy Abney From Cleveland, OH on February 28, 2008

I tried to call and work out with them to miss a payment or something and got no where

by Rebecca King From Monticello, AR on February 24, 2008

by james langford From The Villages, FL on February 18, 2008

they have a do not care attitude sent a mitigation package to them 6 weeks ago have not heard a thing

by Anonymous From Wayne, MI on February 18, 2008

they don't care about there customers

by Christina Wilson From Peoria, IL on February 14, 2008

I have sent them everything they have asked me for, and they do not return my emails, nor my calls. I feel that I am being led astray, yes this was my fault to allow my account to be past due, but I had a lot of challenges that took place.

by Patricia Vesely From Brookfield, CT on February 14, 2008

by Phil or Karen Vice From Smithville, MO on February 13, 2008

They would offer to work with us and then tell us they couldn't and at one point a woman actually told us we might as well sell because we'd never make it.

by Marie E Dunn From Carmel, NY on February 13, 2008

We have done everything they have asked and receive no response. Also if you speak to someone they tell you something different.My husband and I do not feel they are willing to work with us.

by Lisa Benson From Random Lake, WI on February 11, 2008

I have done everything they asked of me when they asked. Faxing, etc and every time you call you speak to a different person who has you do something else.

by jeanne smi From Dugger, IN on February 09, 2008

by Anonymous From Temperance, MI on February 05, 2008

by Michele Martin From Nashville, TN on February 04, 2008

Why did we get such a reckless interest rate to begin with.?

by Anonymous From Cocoa, FL on February 04, 2008

by Anonymous From Donalds, SC on February 03, 2008

They do not work well with borrowers. They are rude, and short...

by Anonymous From Wahpeton, ND on January 30, 2008

by brian mccabe From Dumont, NJ on January 28, 2008

by kevin hanvey From Howell, NJ on January 28, 2008

They told us that they had a program for hardship but had to wait to go to that step we had to behind 4 months and when we call back they said it was not guaranteed ,that they may not work with us all we have is one month mortgage also we have put in to lower our rate it is 12% and my husband is on disability now they wont even call us back

by Anonymous From South Boston, VA on January 23, 2008

by Luis Rodas From Belchertown, MA on January 21, 2008

This company took advantage of my situation when I was looking for a solution rather than a problem. Restructuring, refining to lower rates,and working together with customers is not in Citifinancial vocabulary, dictionary or immediate intentions.

by linda vauthier From Nancy, KY on January 21, 2008

We are senior citizens and we have fallen on hard times. we have asked to refinance to lower our payment because our interest rate is 12.4% so we can save our home from foreclosure, but they won't even discuss it because they say our house is substandard.

by Vivian Bailey From Crowley, TX on January 21, 2008

by Rosalind Moore From Valdosta, GA on January 15, 2008

I have not been able to talk to the person who can help me with my problem even tho I have left several messages she has not returned my calls and it is so frustrating!

by Daniel Sloan From Dallas, TX on January 14, 2008

by sandra l. mason From Ridge Spring, SC on January 03, 2008

i had no problems till when i fell behind with my payments and tried to contact them at working with me in my situation.they were very short and because of my bankruptcy couldn't speak with me about my mortgage.i have tax refunds coming and willing to give towards keeping my home i just don't want to loose my home,my kids and i have no where to go or my mother she lives with me because her home is un-livable needing repairs.

by kt dallas From Lithonia, GA on November 19, 2007

This company does have a grip on my loan. I feel I'm in a no- win situation. The representatives will harass the night away if I miss or am late for a payment. I thought I was the only one. I'm praying my way out of their debt.

by mudd From Middletown, OH on November 05, 2007

This is a ruthless predatory company with no regard for anything but ripping you off. Run don't walk from these liars and thieves. If you're not under their thumb already,don't ever get in that situation! I may also lose my home of 13 years over there unscrupulous dealings,and they really don't give a shit.

by jean fox From North Hoosick, NY on October 04, 2007

i lost my house because they wouldn't return anyone's phone calls

by Anonymous From Kinston, NC on September 24, 2007

Citi financial is a lousy company to be doing business with. unfortunately, most people that have an mortgage with them had no choice in the matter. i have found their employees to be crooks, thieves, and liars, etc. i had to fight with them for a mortgage modification and this was after being under two Chapter 13 bankruptcy plans. DO NOT DO ANY BUSINESS WITH CITI CORP. OR ANY OF THE COMPANIES THEY CONTROL. I watch and check out any business(s) i use for anything. I will never recommend them to anyone.

by Anonymous From Newark, NJ on August 30, 2007

I had a 1st and 2nd mortgage with Citi. By chance I went to check my payoff and found that they took my mortgage payment to pay my property taxes without my consent. To add salt to the wound, they reported me late to the credit bureaus. With the 2nd mortgage, I was forced to open a checking account with them and than charged $10 a month if I did not keep $1000.00 or more. This financial institution is a joke!

by Anonymous From Black Hawk, CO on August 29, 2007

Ir depends on the individual. Some with Citi Financial are threatening and others are understanding. They refused payments when two payments were due they wouldn't accept payments unless they were western union. One person wanted all the money in the tune of 16,000 and then another person offered a modification. I am racing against the clock. I have a great deal of equity in my property they wouldn't consider an equity loan.

by Anonymous From Rolla, MO on July 31, 2007

by Anonymous From York, PA on July 02, 2007

Citi Financial is the worst company ever to deal with. When it came time to pay off my loan, it was the hardest thing in the world to get them to provide me a payoff statement. They made me drive to their office which was 30 minutes away from my house just to get the payoff statement and then I got there and they tried to talk me out of paying them off! I strongly recommend people to not do business with them. I know I never will again.

by resp From Alamosa, CO on June 14, 2007

Citi Financial has really messed me and my family up I trusted the branch manager and she kept $6,500.00 dollars in my money and has not helped me at all the money was to go back in my loan and she promised to mail my receipt to me I trusted her because i really thought she was helping me but I gave the money in cash I say the only way to have state she kept my money would be a polygraph test and have her investigated if she makes people trust her then messes with there lives she needs to be out of their and my house payments would not be so far behind and ready for foreclosure and still she says she will help me right now I need that money to put my home back on track and I know about the time she kept the money she purchased her home from a family member I get my billing statements and I don't see that money put on my loan. I really need some help from someone out their I cannot afford to lose my home I am a single mother I have nothing more to offer my child except a good home and love, and trust even though citifinancial has the most untrustworthy people working for them.

by Anonymous From Lady Lake, FL on May 30, 2007

Citi Financail claims they want to work with their clients to help get them back on track yet whenever I have spoken to my account manager, the reply I received was "that's unacceptable". She refused to work with me, even when I said I would pay up by the date given to me in writing. She said I should disregard the letter. They change the rules as the game is being played. I will NEVER do business with the company again!!

by Anonymous From Sidney Center, NY on May 09, 2007

I have tried several times to work out a solution with Citi Financial before they started the foreclosure on my house, but they turned down everything. They sent me a certified letter to tell me that they would refinance at a lower interest rate, take 20% off the principal and no closing cost. When I called Citi Financial to have this done( within the time period they gave me to respond), I was told that they couldn't do it.

by Anonymous From Williamson, WV on April 17, 2007

Citi financial is not interested in working with their clients; their goal is to go to foreclosure, get their tax write-off and reel in the next fish.

by Kendra From Springfield, OR on April 14, 2007

In the beginning they were great to work with. Friendly efficient. But when it came to needing to do hardship papers and such when I got behind the person was a jerk. And they never did work with me to prevent the default and foreclosure