Carrington Mortgage Services

by Anonymous From Maben, MS on September 21, 2009

I am writing concerning Carrington Mortgage Insurance Claims Department. In March of 2009, i called and reported that i had leaks in my home, and a representative stated that she would send an adjuster out to my home, and she did. The adjuster came and took pictures of my home inside and out. Later i was informed by insurance claim department, Sylvia Suerezz to send in estimate, which i did. Then it took so long on the process, i called to report to them more damage had been done, due to it raining in this area, every other day, and they needed to speed the process up, so i could get the contractor started on fixing my home. During this process, more damage was being done to my home, which mold started to occur in my bathroom, living room and den. Then i called and talked with a Sylvia Suerezz and told her what had occurred and she needed to send someone back out to do a 2nd claim, which she did. Once all of this was done, Ms. Suerezz told me that contractor needed to be licensed, and they needed a copy of contractors license. All information needed was sent in, and the lowest estimate was 4900.00, they told me that my deductible was 2000.00,and they could only pay 2900.00, the balance would have to be paid by me, and i needed to send in a contract between me and the contractor stating how this would be paid.Also, the contractor would not get all of his money at one time, they would send it out in partial payments. My contractor told me that this company is nothing but a headache, and he could no longer continue to keep going through this with the company,once you get one thing settled, they then need something else. I went to every contractor, i could think of to try to get the cost down as low as possible, but no one that was licensed would go below 4900.00. I went from March through August, with my home not being repaired. In the month of september the supervisor of the claims department called me and stated that if i could find someone not licensed to do the work, they would pay them. MY GOD, i went through the entire summer trying to find someone licensed to do the work below 4900.00,and now you tell me in september, i could get someone not licensed to do the work, which i had two people in my area, that i had been knowing for 40years, who could have done the work, they just were not licensed, but i knew the type of work they could do. Now i am so upset, because i went through the entire summer, with all of this damage, which now is worse, and now they tell me i do not need a licensed contractor. My home is now covered with mold and mildew,and when it rains, i have to put buckets under the leaks. I am needing an attorney, now because contractors are telling me that this house needs to be torn down, because it is unfit to live in, and i will not find anyone licensed or unlicensed to fix this home for 4900.00, due to all the damage that has been done. Also, my daughter had to go to the emergency room about two months ago, and she was having real bad headaches, and she was diagnosed with sinusitus. If you could just see the home inside and out, you would say the home is not fit to live in, due to all of the damage that has been done.

by margarita gonzalez From Laredo, TX on August 28, 2009

They did help me with my monthly payments, but because I fell behind on my taxes they added the taxes to my payment and that left me with an even bigger payment.

by Anonymous From Atlanta, GA on August 24, 2009

by Stephanie Hardin From Neelyville, MO on July 28, 2009

They helped us so much when they bought out our loan they helped us with the payments because we were behind then also they set us a payment below what the other company wanted and they modified our loan its just that our work has slowed and now were are behind. If we could ever get caught up we would not fall behind again things have picked up but with us being behind we struggle to get back on track oweing that much at one time

by Lauren, Houston, tx From Houston, TX on July 16, 2009

Ran my credit after we discussed that they collected info but would not run credit because I had incomplete date. Marig Gomez the loan officer assured me she would not run it then did possibly 2 times. Today 7 16 09 i received an email with another person that applied for a loan's social security number and date of birth on it. This is unbelievable. Incompetent-Deceptive-Liars. Dont give them any information.

by Anonymous From Madison, WI on July 10, 2009

I had my house up for sale due to a divorce when CMS took over my loan and raised my interest payments twice. After 9 months I wiped out my savings trying to pay the increased rate and finally gave up and told them to go ahead and forclose. They offered me the short sale option which was a win win for both of us, or so i thought. BEWARE of the SHORT SALE. 14 months later out of the blue they are now calling wanting me to pay the difference of what I owed and what the house sold for and interest has been accumulating all this time. I am still trying to figure out if they can do this. The scary thing is they are so nice to me now.

by Anonymous From Tallahassee, FL on July 05, 2009

On my original payment plan I was told one payment arrangement and sent this in the mail only to find out that I wasn't making the minimum.

by Debra From La Mesa, CA on June 25, 2009

I have nothing but positive praise for CMS; especially the employees. This entity has saved our home from foreclosure several years ago and is working with us now for a loan modification. Even if we do not qualify I love & appreciate the caring assistance we have been blessed with from Carrington.

by Anonymous From Memphis, TN on June 19, 2009

CMS bought my mortgage from Coldwell Banker in Nov 08. Since then, they have claimed that I was one payment behind and required ME to submit proof that I was not. Secondly they claimed my mortgage was not protected under the SCRA (my spouse is deployed with the US Army) and have refused to accept payment on the mortgage. They have made threats including they will block any attempts to refinance and want next month's payment 2 weeks before it is due. They are also witholding the surplus escrow balance which they sent a letter indicating I have. They want me to refinance with them at a higher interest rate and a conventional mortgage---eliminating the protections associated with a VA mortgage. BEWARE they think all mortgagees are idiots!!!!!!

by Anonymous From Las Vegas, NV on May 24, 2009

They're horrible. My wife lost her job, so we tried to work with them to at least freeze our rate. They refused. The woman that spoke to my wife was so rude that she made my wife cry! No compassion from these scumbags

by Tamika Moore From Park Forest, IL on May 20, 2009

by Bob From Providence, RI on May 14, 2009

The liberals are to blame-

by Tom From Westland, MI on May 14, 2009

CMS SAVED ME!!!! their Loan mod team work fast to keep me and my family in my home. The staff at CMS are truly performing the lords work. have never had better customer service anywhere then when I dealt with the fine staff at Carrington. They are truly a class operation and American's can sleep better at night knowing they are on the job. God Bless

by Mike Berry From Bardstown, KY on May 14, 2009

by Anonymous From Pittsburgh, PA on May 14, 2009

The worst company. They are in a lot of trouble and are going down. I do not think they have a president or CEO. Rude employees. They harrass people when they should not and call people after 9:00 PM. Against the law.

by Anonymous From Port Saint Lucie, FL on May 12, 2009

by Amos Kerongo From Raleigh, NC on May 09, 2009

If you are in NC you should check out an attorney I have been working with. Go to www.stopforeclosurenc.net. Another good website is http://livinglies.wordpress.com/ Hope that helps!

by Anonymous From Pittsburgh, PA on May 06, 2009

Completed a short sale via New Century, informed the debt would be 'forgiven' and learn 2 year later that the debt is not going to be forgiven. Advise- Get an attorney before you sign any short-sale documents.

by Sandra Burgos From Lynn, MA on April 22, 2009

by Anonymous From Clermont, FL on April 19, 2009

I went through one modification which was fine but since then have had loss of income. I got screamed at for being behind on my payments and threatened with foreclosure. tried to get another modification with no reponse still and it has been 6 months. this company sucks and president obama should shut them down!!!!

by Madonna Shiroma From Ewa Beach, HI on April 16, 2009

They are really trying to take advantage of people that are struggling and trying to make it work. They promised a fix of 2900. on 02/13/2009. Then later changed it to 3800.00 I don't undrerstand why when they are making so much money from the intrest from the 3200.00 that we paid monthly until we fell into some hardships.

by Kathy From Worcester, MA on April 07, 2009

Positive news! Two weeks ago I submitted the paperwork for a modification, i had kept up with my payments but i was late every month, my ARM was up to 9.5%, Byron called me today to say i was approved, it is a fixed rate at 6%, I'm saving 600 a month, no hassle, my family gets to stay put they really came through with us

by Kathy From Worcester, MA on April 07, 2009

Positive news! Two weeks ago I submitted the paperwork for a modification, i had kept up with my payments but i was late every month, my ARM was up to 9.5%, Byron called me today to say i was approved, it is a fixed rate at 6%, I'm saving 600 a month, no hassle, my family gets to stay put they really came through with us

by disgruntled From Omaha, NE on April 02, 2009

Here is a new twist, They hold title to a foreclosed home that is on the market. They list a low price, I take it, they say there are 4 offers on the home, give your higest offer and fax a photocopy of the earnest money, THEN they say, we can't act on any offer until you fill out a loan application from us even if you want to use another bank for your loan. They'll do anything to try and get another loan. Don't deal with them if you can deal locally. No direct deposit, (better chance to get late fees that way) no bi-weekly payments, more chance to rack up interest profits.

by Ana From Ypsilanti, MI on March 29, 2009

I got a loan modification in 5 days. Interest was 9.35 with an arm. They dropped it to a fixed rate of 5%

by Juan Mejia From Chicago, IL on March 23, 2009

by d.rucci From Providence, RI on March 23, 2009

i want to inform all of you here posting for this comapny that i reported them to BBB 3/23/09 and this is part of what i sent besides my personal complaint. I urge for you all to do the same if you want justice done towards this company. I want this company to be investigated. It is not fair for us costumers if we are trying to get help or trying to make any type of payment to be treated like if we are begging like the guy told me that we are. i want justice not just for me but for those who are seeking for help and being denied.

by Anonymous From Haines City, FL on March 18, 2009

by Anonymous From Warwick, RI on March 13, 2009

THESE PEOPLE ARE THE WORST PEOPLE IN THE WORLD TO WORK WITH. I HAD ONE OF THEM TELL ME IF I COULD NOT AFFORD THE PAYMENTS I SHOULD HAVE NOT BOUGHT A HOME. WELL I COULD AFFORD MY PAYMENT UNTIL THEY JUST HIT YOU WITH A LATE CHARGE EVERY MONTH AFTER 1 DAY LATE! WHERE IS THE GRACE PERIOD I AM SUPPOSE TO HAVE. THEY ARE RUDE,AND HAVE ABSOLUTELY NO BRAINS WHEN IT COMES TO TALKING TO A CUSTOMER.I AM A 60 YEAR OLD WOMEN WHO HAS WORKED ALL MY LIFE AND PAYED MY BILLS ON TIME, BUT SINCE MY MORTGAGE WAS SOLD TO THIS COMPANY I HAVE BEEN LIVING IN PURE HELL TRYING TO DEAL WITH THEM. I WANT TO REFINANCE BUT THEY TOLD ME THEY WILL NOT REFINANCE IN THE STATE OF RHODE ISLAND. I ASKED HER WHY AND ALL I RECEIVED FOR AN ANSWER IS "I DON'T KNOW..WE WERE TOLD NOT TO" I AM WRITING TO THEIR BBB AND PUTTING IN A COMPLAINT. THEY SHOULD NOT BE ALLOWED TO BE IN BUSINESS.

by Druscilla Maynard From Palm Bay, FL on March 12, 2009

by Arlie From Los Banos, CA on March 11, 2009

I sympathize with all of the foreclosure comments, I was lucky enough not to buy during the peak of the market. But now I am able to afford a home. I am trying to purchase a home from said mortgage company, I submitted a bit the first time for the property which was well over market value at the time, but was affordable for me. There were some rumblings thru my company of some layoffs. I was able to back out of the deal due to their procrastination. One week later I found my job was secure, and the the property had dropped 35k from the original list price! So i submitted another bid. After 3 counter offers they finally agreed to pay for closing costs. I accepted, then they have to balls to come back and ask if i could pay for closing costs, AFTER I had already accepted their final addendum! I declined of course! It has now been three weeks since our last contact with the listing agent for this company, they have stopped answering my agents calls. This house has been on the market for almost 7 months. Now i know what your saying "why should I care if your trying to buy a house from these people". More than anything I want new customers to see that these people do not know how to conduct business, and when you are trying to purchase one of their properties, be prepared to pay closing costs, because they do not want to! Again I truly am sorry to those of you who have been affected by vultures like these people!

by Anonymous From Sacramento, CA on March 02, 2009

by Red From Altadena, CA on February 24, 2009

I am current on my loan, and it is not a ARM. However, I was laid off in 5/08. Guest what, I now need to modify my loan to get a lower monthly pymt. not asking for any handouts, just some consideration. No such luck w/this company. I agree w/the majority of these customer's comments. and for those of you, who say pay your mortgages and you won't have such problems as forclosures, adjustable mortgages and what have you. be real, we are in some trying times and we americans deserves a hand, given that our tax dollars are bailing everyone out! CMS is a horrible company and their business practices are irresponsible and unfair.

by Anonymous From Little Falls, NJ on February 19, 2009

I too am a hand me down of new century to cms. I attempted to be proactive by contacting cms and explaining to them that i foresaw myself falling behind on my pymnts due to emergency surgery. their answer was your have to be 2 months behind in pymnts for us to help you. Eventually it happened, they called and harrassed me making my cry telling me that my mtg came before family and bills, I stopped calling and answering their cruelcalls @ my job. I am now in foreclosure. they sent me a Foreberance agreement, lowering my pymnt and a balloon of 17K on the 6th month!!! they've refused short sale offers and made me aware that my house will be foreclosed. I have since then suffered a stroke and am on temp. disability. But here are my thoughts: I will loose my home, but I will make a home anywhere, what i can not loose is my family and my health. I am a responsible person and my consciounce is clear, I've worked all my life and have worked very hard to maintain my home and family. I believe in God and he is my wittness. God Bless you all at cms,may he enlighten you and make you realize that what goes around will someday come around....I would hate to be in your shoes with the all the wrong doing you have done to so many people.

by Richard Leikam From Burnsville, MN on February 17, 2009

I have had a work out done with CMS it raised my payment. My house payment record has been perfect until I became 100% diabled and my income went to half of what I was able to earn when in good health. I am 15 days late right now and the relentless calls started on the 2nd day of being late. I have had excellent credit until I lost my ability to work and it took time to get my SSI and other retiremnt funds started. Anyway, I sure could use some advice or help with this mortgage, I have been in this home for 17 years and have 4 kids and a wife depending on me. I am not blaming anyone, I got caught up in the equity ATM like many others and it is now time to pay the piper. My workout left me with a 7.25% intrest rate and a forty year amoitazation with a 30 year balloon.If I could just get a 4.875 rate that would help considerably, but they wont do it somthing about investors wont do anything to lower there return. I think the government has really screwed up the whole financial system and we all pay for it, some more than others and some who are young and inoccent as they are our children. Anyway, if you can advise me that would be great. hank@cbburnet.com

by Harold From Wyncote, PA on February 08, 2009

I was a New Century loan holder until Carrington Mortgage took over my loan. I need to have my loan refinance by Carrington Mortgage. Thaey have mod several times in the last two years each time my payment goes up more than I can afford. I have a 12 year old son that i would like to keep in his school dist until he grads in five years but its getting harder and harder to make the increase payments. I own three months in back payments and fees again. I will receive my act 91 forms again in the mail in a few days. Why can't Carrington just refinance my loan to reduce my mortgage payments if they care about my family standing the house. New Century did my family very wrong three years ago when I refinance to reduce my Mortgage monthly payments. My Real Estates taxes and home owners where not included the new monthly payments. They left me out to dry Carrington did save me days before foreclosure two years ago. Another modification recently helped for a few months than the gas heater costed over 1,000 to repair my heating and electric bills came in. I have been employed by same the company for over thirty five years. I need a refinance now. Please help me.

by anita From Meriden, CT on January 29, 2009

I started out with a rate of 6%. I'am now at 10.25%. I had to file Cahpter 7 due to missed payment's and unable to afford them. thank's to the republican's doing this Subprime rate loans, this country's in a mess. republican's will go down due to their root's of greed. Let's all hope and fight for our right's. I feel sorry for the Homeowner's still paying and being a slave to this mess, they all must hate our new President. Time to let the one's with money pay out.

by anita From Meriden, CT on January 29, 2009

I started out with a rate of 6%. I'am now at 10.25%. I had to file Cahpter 7 due to missed payment's and unable to afford them. thank's to the republican's doing this Subprime rate loans, this country's in a mess. republican's will go down due to their root's of greed. Let's all hope and fight for our right's. I feel sorry for the Homeowner's still paying and being a slave to this mess, they all must hate our new President. Time to let the one's with money pay out.

by Paul From Portsmouth, NH on January 20, 2009

Worst company ever to work with on a short sale. I've faxed them authorization after authorization and they keep saying "we didn't recieve it, you'll have to refax it" When asked to speak to a supervisor the woman refused to put me through. Not a smart company and not very smart people working for them. I have a cash offer for them that could save them thousands and they can't be bothered. Just not very smart. I don't think they will be in business much longer.

by Judith Pacheco From Nashua, NH on January 19, 2009

I asked for a Motifacation and never heard from you. I went out on my own and had to pay for someone else to do it and am awiating an answer. I do not wont a Forcloser but you people do not help people like myself. I am at a ajustable rate I asked for a fixed rate and got no where why you people got a bail out with our tax money from the government. I need your help now please help me get a fixed rate

by Charlie From Reno, NV on January 19, 2009

All i can say is that CARRINGTON MORTGAGE SUCKS ASS ! MR" SANF ..... you are the biggest piece of crap that exists. YOU GUYS SHOULD JUST NAME THE COMPANY.... CON FRAUDULENT MORTGAGE SERVICES. LIKE THEY SAY IF THE SHOE FITS ...WEAR IT! I BET YOU GUYS YANK EACH OTHER'S DICKS OR BLOW ONE ANOTHER.I'am sure you can't see past 4" in front of you since one of your co workers has his balls T BAGGING YOU

by Anonymous From San Francisco, CA on January 09, 2009

Lot's of victims here. Take some responsibility for your lives and your own actions and stop blaming everyone else for your choices.

by Anonymous From Livermore, CA on January 02, 2009

by Concerned Bystander From Ozawkie, KS on December 31, 2008

For anyone who has been foreclosed on and is facing a deficiency judgment, I would get an attorney quick. I personally know that viable offers have been rejected on properties for over list price and that this company was requiring a potential buyers to apply with them for financing then wanted them to sign a waiver that they encourage them to shop with other lenders when the offers came through with loan approvals already. Even worse, they are rejecting cash offers if a long addendum isn’t signed. The addendum changes terms in the contract and takes away a buyers right for any remedy under law while putting in false acknowledgments and then in section 22 having the same buyer agree to a 5,000 penalty if they disavow the statement the seller knew was not true when they tried to make them sign it. Anyone that needs a total release of liability and presents unilateral contracts should bring concern. The latest buyer has recorded the document in the public records for Jefferson County Kansas. The property address is 411 Frontier Court. This property should have sold for much more and I fear that this could be common since the seller seems not to accept reasonable offers. I would warn anyone to check these people out! Again if your home was foreclosed, you want to have an attorney look at this document and check out this transaction then find out how many offers were rejected because after all if you are being charged a deficiency judgment (where they say you owe money after the sale of the property) you need to know what they could have sold it for and why they didn’t. This would reduce what you owe by both more funds from the sale and a faster sale which stops other fees like property insurance, taxes, interest etc. I would also look at the relationship between the parties. My other fear is that if they artificially reduce the price by limiting buyers then they can make loans making more money on the new origination and have no risk because they know the home is worth more (after all they refused to sell to willing buyers at a higher price). This makes foreclosure VERY profitable for such a company that engages in those practices. I hope this helps someone, please pass this info on!

by Anonymous From North Hollywood, CA on December 16, 2008

The people at Carrington are absolutely horrible. Don't even attempt a short sale--been trying since the spring. Whoever is doing their BPOs is completely delusional. They rejected 2 offers, both thousands above fair market value. This company is truly the worst.

by Anonymous From Evans, CO on December 01, 2008

by NA From Early, TX on December 01, 2008

I agree they are the worst, I have had good credit, good loans for many years, they would not accept my insurance and bought me some bad insurance for 2000K, I was paying 800 for a good one, I finally had to go pay cash for it so they would drop the terrible coverage, I am not deliquent, so they wont work to lower my rate, I will move to a new company really quick.

by Janice Moore From Corona, CA on December 01, 2008

I been trying to do loan modification since june2008

by Anonymous From Norwalk, CT on November 22, 2008

These people are crooks. They have raised my mortgage $1200/month in a year. The first time I went for modification, they told me my health insurance payments were a luxury and added that back into my net income, counted my annual bonus as additional income several times a year and added that to my net income, and said any transfers of money between accounts was a sign of additional income and added that back into my net income. When they redid my net income, I showed no need; no wonder! Then I called again: "Oh, if we made your mortgage what you could afford, that would be socialism!" HUD told me that all of this behavior was outside federal statutes and I should report them to my state attorney general, which I did. CMS then said that become I did that, they couldn't consider a refi. When I threatened them with legal action, then they sent the issue to their guru. The guru called me and told me that I had to think about Carrington's business interests. They said that I only deserved to have $725 a month in excess of their mortgage payment and my car payment and car insurance an if I had more, I didn't quality for a modification. Because I had more than $725 in my pocket after their mortgage and only my car payment, I didn't qualitfy for modification. I then asked them about my property taxes, my property insurance, my student loan, my credit card payments. And their guru literally said that they didn't care. That CMS' business interests dictate that they cannot be concerned with any consumer credit issues and that their mortgage payments are number 1, and that they expected me to be delinquent on all consumer credit and were gladd for it, and could see that I would be, if I focused just on their mortgage payments. If anyone wonders why we have an economic crisis in this country, look to CMS. This attitude and response tells it all. Oh, and they never cared to disclose that my mortgage was adjustable or that I had an early termination penalty before my closing. They lied intentionally. Anyone interested in a class action suit? I will find a lawyer.

by Anonymous From Orlando, FL on November 18, 2008

Has anyone had to deal with 'Eric'an Hispanic man, from the loan 'modification' department? Is there a reason that he shouts and screams at you as if you are a moron or stupid? Never in my life have I had so much stress,which resulted in a stroke (I'm 40)and rudeness with any company in all my days.So sad and unfortunate!!!

by Jacqueline Wada From Kapaa, HI on November 14, 2008

They have too much employees working and you are always talking to someone else and some of them are very mean to you and they don't care! And they don't want to work out anything or negotiate anything with you all they want is the payments!!! even though you show proof that you income has decreased!

by sherry From Mount Airy, MD on November 14, 2008

i've always had good service with carrington mrtg. i just had a modification submitted and it's been less than 10 days, my mod was granted. i had an adjustable rate of 8.95 they adjusted it to 6.95 at a 30 yr. fixed.

by Carrington Sucks From San Clemente, CA on November 13, 2008

These people are the most unprofessional people I have ever experienced in the real estate industry. They are rude, on the order of cheap bill collectors. Impossible to work with.

by Lucy From Philadelphia, PA on November 06, 2008

I am trying to pay my mortgage off and they are playing games regarding my certified check. Now I was told to wire the money. They have added on $184.44 since I sent them the check. My bank says this is a certified check but they will not accept it. They are the worse people to deal with.

by Ernestine Anderson From Menifee, CA on November 02, 2008

by patricia robinson From Martinsville, VA on October 31, 2008

the pay off is currently about 123,000 to 125,000 the tax assessed amount is 89,500 if home was foreclosed ....lender would not get that amount, county is depressed(henry va)high unemployment...

by An Observer From Mission Viejo, CA on October 30, 2008

What is wrong with you people? Complaining about poor service with loan modifications...? You are trying to avoid forclosure on a home you shouldn't have bought in the first place. Blabhblahblahblah - My rate is too high. My payments are too high. You can point the finger at everyone else - but YOU are the one who signed on the bottom line and accepted those risks. (You can thank the Democrats for forcing lenders to make "bad loans affordable". Google CRA...) If you believed your realtor or loan agent - Then you are stupid. Go back to renting where you belong. Have a nice day !!

by Aleksandar Jankovski From Skokie, IL on October 29, 2008

They are simply awful! There is not enough space here for additional comments.

by Anonymous From Spring Hope, NC on October 29, 2008

by LISA From Erie, PA on October 28, 2008

CARRINGTON HAS "LOST" MY PAPERWORK FOR HARDSHIP LOAN 4 TIMES. 3 FAXES AND ONE EXPRESS MAIL PAPER COPY. I AM GIVEN NAME AFTER NAME AFTER NAME ON WHOM IS HANDLING MY CASE. THEY NEED TO BE INVESTIGATING. I HAVE HELD OVER 8 MORTGAGES, THEY ARE, BY FAR, THE ABSOLUTE WORST.

by Anonymous From Aberdeen, WA on October 25, 2008

When they remodified my loan. promising to lower the payments, but they went up, not sure how that is lowering. They change you're loan officer every 3 months so you never know who to talk to. CMS is not willing to work anything out just want money or your house,

by Kathy in Poway From Poway, CA on October 24, 2008

ATTN PEOPLE: DO NOT believe CMS when they tell you your 'in review' while they 'help' you. Can't review acct on line? Can't get a person on phone? No document that says you're acct on 'hold' during the review? You'll find that your house was sold out from underneath you and will face eviction notices before you figure out what happened. PREDATORY LENDER. CONTACT FBI, ATTORNEY GENERAL FOR STATE. C'MON PEOPLE, LETS TAKE THEM DOWN!!!!!

by Anonymous From Orange, CA on October 24, 2008

I worked for these clowns and they are a bunch of elitist idiots. They just laid off 29 good people and kept a bunch of sub-standard employees. They won't give us our severance pay unless we sign a waiver of about 30 or so personal rights. They are the worse of the worse, bottom of the barrell. Worse than New Century was!

by Anonymous From Orange, CA on October 24, 2008

I worked for these clowns and they are a bunch of elitist idiots. They just laid off 29 good people and kept a bunch of sub-standard employees. They won't give us our severance pay unless we sign a waiver of about 30 or so personal rights. They are the worse of the worse, bottom of the barrell. Worse than New Century was!

by JD From Santa Ana, CA on October 24, 2008

Carrington is going out of business. Did you hear, they laid off people on Wednesday.

by Anonymous From Newport Beach, CA on October 22, 2008

I can help you modify your loan with CMS. Call me direct 800-965-8575 x 8720.

by robert natale From New Castle, PA on October 22, 2008

by loanmoda From Aliso Viejo, CA on October 21, 2008

I can help you MODIFY your loan with CMS. Please call me direct 949-271-8720.

by Anonymous From Beaumont, CA on October 14, 2008

by ca Spiller From Strasburg, CO on October 13, 2008

REMOVE MY OTHER COMMENT!!!!!!!!!

by r cruz From Vallejo, CA on October 08, 2008

by Anonymous From Wilmington, DE on October 07, 2008

by ANDREA MIDDLEBROOKS From Cleveland, OH on October 07, 2008

by Jeff Child From Las Vegas, NV on September 26, 2008

by Lee From Binghamton, NY on September 25, 2008

I don't understand how it is that you can't even get in touch with these people. Anyone who knows of any class actions being put together on this company please post. this company needs to be shut down and the people who have been robbed, compensated. BTW: we join the list of people getting robbed by them.

by Robert From Santee, CA on September 23, 2008

I was with New Century, I took the interest only because they said if I decided to keep it after 3 yrs they would refinance me, I had a 800 score, well they folded my house went from 535k to 280k. CMS said they couldnt refi, they only processed payments, my loan went variable, my payments went way up. I tried since Nov 07 to short sale, CMS has constantly lost my paperwork, I lost several buyers, I just sent all my paperwork for the 3rd time, they never call you back, you have to get in a fight everytime to talk to a supervisor. I payed 5k in taxes for 07 and kept the landscaping perfect so I could get it sold, but CMS could care less, they harass me every day, I had to call them and demand they didnt call me at 5am, they said I was lying. I have run out of money and just don't know what to do now, I am sick of them.

by Carrie Greenwood From Preston, GA on September 14, 2008

I was about to loose my home and then i found www.mortgagehelpernow.com I had an adjustable rate mortgage and they got me 5.5 fixed for the next 28 years I am so glad that I found them. If you need help with your mortgage please go to www.mortgagehelpernow.com I am glad i did.

by Anonymous From Lafayette, IN on August 28, 2008

Don't believe them! No Ethics or Conscience Whatsoever... We managed a property for Carrington and paid all the repairs and property expenses until it sold. Carrington still has not and WILL NOT return our emails regarding reimbursement. If this wasn't bad enough, they also REDUCED OUR COMMISSION!

by jason perry From Sikeston, MO on August 26, 2008

by Quality Contractors From Springfield, TN on August 25, 2008

We repaired the home of a customer of Carrington Mortgage. The insurance company had to include Carrington Mortgage Company's name on the check. We sent the check along with 9 forms to Carrington Mortgage company's Loss Draft Department. A month later, we called them wondering why they still hadn't signed the check. They had lost the paperwork! Worst, no-one called to notify us. They were gaining interest on money we worked hard to earn. Their people were cold and unorganized.

by Socalgal From Buena Park, CA on August 22, 2008

Does anyone know the name of the CEO of Carrington Mortgage Services? If so, please post a comment with his/her name. Thank you.

by Tim& Brenda From Waunakee, WI on August 21, 2008

Hold on people! I contacted the Better Business Bureau and consumer protection and these clowns are under investigation and are going down. The sooner the better! These idiots are raping good people with there fraudulant ways andtheir shabby lending practices! We are vacating our property after 11 yrs of owning it and having no equity!Our interest rate jumped 9 points and our payments jumped over a thousand dollars.They can have the hous. They think there getting the deal with a beautiful three bedrrom house but little do they know that its a now trashed 3 br pit! LOL I think we should all get together and show up in court when these scum bags are taken down.And each pay them a visit when there locked up! If you agree write to me at walleyemaniac2@yahoo.com

by Jamie From Sanger, TX on August 13, 2008

I can help you with CMS. Please call me, I deal with them all the time for my Clients. Call 1-866-576-4889.

by Darlene Marlowe From Los Angeles, CA on August 09, 2008

They were not willing to listen to my situation, and decline on helping me with any plan, because I was current I was trying to be proactive. Now I have a 30 day late, and I feel they can care less.

by Ann Le From Los Angeles, CA on August 08, 2008

customer service is a joke. if you can speak to someone they are mean and quite dim. no basic understanding or the real estate market.

by Anonymous From Lexington, NC on August 01, 2008

by Anonymous From El Dorado Hills, CA on July 25, 2008

by Anonymous From Toledo, OH on July 23, 2008

New Centry which also isHome123 forged my mothers name on my mortage how I found is when they tied to take her to court.

by chris From Dixon, CA on July 22, 2008

The worst company I have ever dealt with. Don't listen to you. Who qualifies for these loan modifications anyway. I'm starting to think it's all a bunch of bs. People there are not even qualified to answer any questions, why the heck do they work there. Next the company will be offshored and we will be getting calls from there and then the communication will really improve. LOL

by Kendall King From Cleveland, TX on July 20, 2008

Our mortgage company New Century, folded and all its loans were picked up by Carrington. They have NO customer service liasons, and are no help as far as answering questions. They are a debt consolidation agency we have found out.

by Nyo Yang From Sacramento, CA on July 19, 2008

by sherita Washington From Saint Albans, NY on July 12, 2008

I have made a callto make a loan modification. They paid the back taxeson my home without asking me and I raised my monthly payments to 1900. I am four months behind and aksed for remodification and was told that they do not do it, only for those who have adjusted. What about me? How do they help us?

by Anonymous From Erie, PA on June 30, 2008

We were making payments through a Trustee to New Century. Carrington has not filed the correct paperwork with the court to switch our loan and to receive payments. It has been 2 years

by J. Reeves From Glendale, AZ on June 26, 2008

I'll be late at the end of the month. I told them ahead of time, they threatend me by saying they where going to send a forclosure letter at 30 days. Never been late in 11 years. They won't do an extension. They say they have no programs to help me. Ilost my job 2 weeks ago. Good luck to all of you! I know I'm going to need it with these poeple. I still don't know how my loan got sold to a subprime lender when my scores are in 700's.

by stephanie From Land O' Lakes, FL on June 25, 2008

Good Luck to anyone trying to get anything done with this people. BRAD MAURICE, who apparently is running the show, ran NEW CENTURY into the ground. Had the company ( New Century) gone down more recently, you would see him instead of Angelo Mozilo getting blamed for the housing market. We were shut down due to INSIDER TRADING and non performing loans- which he is still making money on by "trying to help all you poor CHRISTIAN people" modify the loan he allowed you to get into! He needs to be in prison too. He let all of his employees go at New Century with nothing, meanwhile, hes raking in millions of your hard earned money.

by Kimberly McElroy From Georgetown, OH on June 24, 2008

by Anonymous From Dallas, TX on June 19, 2008

They are a very bad company and are practicing illegal breaches of their securities. But don't fret for tooo long. CCM borrowed money to buy CMS from NC and should be sinking deeper and deeper into debt with no real way out. This company should be investigated for breach of contract with their investors and the snobbish management team should be all be thrown in prison for thinking that they are above the law...

by Glen Hagen From Bay Shore, NY on June 16, 2008

You really can't paint any company or industry with one broad stroke. If you happen to connect with a good employee, like I did, with Carrington Mortgage, everything runs smoothly. The loan modification people are taxed to the max right now and are swamped with numerous demands. I've learned that patient, persistent follow up certainly pays off.

by harp From Pensacola, FL on June 16, 2008

the worst company ever

by M. FERGUSON From Bakersfield, CA on June 13, 2008

I HAVE BEEN TRYING TO WORK WITH CMS SINICE 1/23/08 AND I JUST GET THE RUN AROUND. EVERY PERSON I TALK WITH GIVES ME A DIFFERENT STORY.

by pat herr From Moreno Valley, CA on June 13, 2008

they play cat and mouse games. I have faxes and mail requested info many times and every time they say they never recieve it. This has been going on for 6 months

by Patience From Macon, GA on June 02, 2008

So far, Carrington have been working with me. I'm currently in the process of getting a loan modification. If that goes through, then I will be straight.

by Anonymous From Mesa, AZ on May 30, 2008

by Anonymous From Rindge, NH on May 27, 2008

by Kristie DeBerg From Loyalton, CA on May 27, 2008

by alison From Baldwin, NY on May 16, 2008

I have just stumbled upon this website and I am quite taken back. I too, was with New century then got switched to carrington Mortgage... My payments have gone up over 1000 dollars per month and i am on the verge of losing my home. I am a single mom with 2 children... Please someone email me with a way outof this, the company will not work with me..alikat525@aol.com

by wallen From Kansas City, MO on May 16, 2008

so far have been working with someone from carrington named shirley and has been good but need a loan modification asap and hope they can work with me I am willing to work with them

by Dawn Meenan From Mastic Beach, NY on May 14, 2008

even in our bad situation, carringtons people have been nothing but nice, compassionate and understanding.

by James Rose From Ottawa, KS on May 13, 2008

Carrington has made unlimited attempts to work with us to bring out mortgage current.

by In Disbelief From Glendora, CA on May 09, 2008

California Sunset Escrow, which is Carrington's perferred escrow is the most incompetant and unprofessional escrow company we have ever dealt with. We cannot understand how a company any company can do business with such a lack of responsibilty.

by ronald paprocki From Green Bay, WI on May 07, 2008

refused to work with me when i felt us slidding.have not received any statement in months

by Anonymous From Shelby, NC on May 06, 2008

Carrington got my mortgage from New Century and we found out last year from the NC Commissioner of Banks that we were a part of the subprime mortgage fraud and that Carrington would remodify our loan but instead they gave us a payment plan to catch the past due amount. They told us with this payment plan we would not worry about the payments past due. But at the end of the repayment they want a balloon payment of $6000 and we don't have money like that. So they may have another foreclosure on their hands. They need to get it together.

by Raymond Fennell From Fort Lauderdale, FL on April 30, 2008

by Rich Doty From Henderson, NV on April 30, 2008

by Texas From San Antonio, TX on April 29, 2008

Carrington gave me a loan modification - they were great & easy to work with. They worked everything out before my arm raised.

by BRIDGID TURNER From Bowie, MD on April 28, 2008

THEY HAVE BEEN WONDERFUL

by BRIDGID TURNER From Bowie, MD on April 28, 2008

THEY HAVE BEEN WONDERFUL

by C P From Eugene, OR on April 28, 2008

They got my loan from fremont. We were having problems with our ARM was going up and up. They gave me a smoking deal. Super low APR. Saved us big time. Stress free. Thank you

by Anonymous From Prestonsburg, KY on April 26, 2008

i was with new century and they would not take anything less than 2 pymts of the 3 i owed. if they had of accepted the one at the time i could have caught the other 2 up within the month. i had fallen behing due to the death of my mother. i missed alot of work during her terminal illness.

by Been there, done that. From San Pablo, CA on April 25, 2008

Pray for them, because as a company the practices that these folks engage in are unethical. I lost my home to New Century. Bought it with good credit I worked hard for with the promise that in 2 years I could refinance. In two years nobody wanted to refinance these loans and nobody really wanted to refinance them after my payments got behind. They came up with "repayment" plans that required I pay an additional $700 more than my regular payment which only puts you further behind. Desparate you try to pay it, and can't. Then you send a partial payment and they will not accept it. They send mine back because it was $200 short. Carrington is the same way. If I had to do it over I would've never got into these loans. I made a terrible mistake and I am paying for it. I just thank God that he is good, and pray that He will guide me. For the folks from Katrina, don't lose hope. God is watching.

by ROBERT ADAMS From Riverside, CA on April 23, 2008

THEY ENCOURAGE YOU TO CONTACT THEM WHEN YOU NEED HELP, THEY TAKE ALL OF YOU INFO. BUT THEY DON'T GET BACK TO YOU UNTIL YOU GET BEHIND AGAIN.

by Anonymous From Dallas, TX on April 22, 2008

Carrinton Mortgage is New Century, same address and everything. We filed bankruptcy while under New Century, after 2 years in bankruptcy and paying our payments to new century and now carrington, they listed on our credit report that we are behind in our payments because of the bankruptcy, that the money they are getting from the bankruptcy is not catching us up. We are trying to refinance and no one will do it because of the credit history that carrington/new century has listed on our credit report. Now we have to take them to court to prove that we are not behind in our payments. STAY AWAY FROM THE NEW NEW CENTURY MORTGAGE - CARRINGTON.

by Jamie Smith From Sandy, UT on April 22, 2008

They are arrogant, snotty, undertrained and it would surprise me if they are trained sufficiently for California or any other state standards for licensed mortgage agents.

by Marc Butt From Dundalk, MD on April 17, 2008

Bad service and keep "adjusting" my payment (higher, of course)

by Antoinette antonopoulos From South Milwaukee, WI on April 17, 2008

by Anonymous From Hoschton, GA on April 16, 2008

Do not deal with these people! They are rude, uniformed and lacking in integrity. The government should investigate this organization for preditory practices. Stay clear of this company.

by Kim From Irving, TX on April 14, 2008

When it comes to taking care of you insurance beware!! Carrington received several notices from ny insureance carrier and they ignored all signs and my insurance was CANCELLED!! I had to do all the work to get the policy re-instated!! No call backs to their error of their ways!! Maybe they should learn the meaining of Customer Service!!

by Anonymous From Lakeland, FL on April 10, 2008

CMS is the same old New Century Mortgage, Doing the same old practices hidden by the words loan modification. Our loan with them is for less than $100,000 we told them our payments were to high at $900 a month it's an 80/20 they did the modification and told us it would be adjusted to $1020 for 27 years. That means they would take a profit of 18 years on the back end. This is a tactic a car sales lot uses. When we tell them the payment is to high they increased the payment. We will again tell them it's to high and they will move the same numbers around to lower the payments but increase the loan year. They can not be trusted even after all the loan sharking they have already done!

by Anonymous From Gardena, CA on April 09, 2008

Along with many others my mortgage was sold and purchased by Carrington. They harass you on the 2nd of the month, sending letter after letter threatening foreclose even if you aren't a month late, they send difference addresses to send payments, the online payment doesn't post on the date you use the online service, you are charge an addidtional fee to use online service. I just want to pay my mortgage to one bank that can service my loan and not sell me down the river to an unscruplous company as Carrington. Not everyone that has a mortgage has an ARM or is behind in payments (not to say I'm perfect) but I plan on paying off my mortgage. I want to get away from CMS. What bank still services the loan at a locate branch?

by Patricia Samodell From Gresham, OR on April 07, 2008

I have been trying to get them to approve a modification and all they are interested in is having me catch up on my current payment. I have tried for this now two months ago for I knew I could not handle more expense on this home.

by Anonymous From Colorado Springs, CO on April 03, 2008

Hey Remita, Classy attitude..., just send your keys back and buy another house 2 years later. Here is a plan, don't put any money down on that one either, don't put yourself in a position to qualify for a convential loan and you can default on that one too. The "jingle mail" you refer to lowers the value of every home around yours and affects those homeowners that honor their commitment to the lenders. You are a problem, not a solution.

by Anonymous From New Haven, CT on March 31, 2008

by Vanessa Hill From Longmeadow, MA on March 30, 2008

by howard goodwin From Detroit, MI on March 29, 2008

by debra From Houston, TX on March 28, 2008

my dad died january of 2008. faxed the POA 4 times, they never seemed to receive it. faxed the death certificate 7 times. again, they never seemed to receive it. faxed all again along with general warranty deed. left multiple messages with some unidentified voicemail box i was told was a supervisor. never a return call. finally spoke to someone 3 months after dad's death only to be told POA was null and void, they didnt have to talk to me and i could continue to make payments with no tax credit. when i was asked to speak with someone else was told by the rep "if you dont tell me what you want to talk to them about, im not going to transfer you." it's an absolute nightmare dealing with these people!

by Pamela Chambers From Powder Springs, GA on March 28, 2008

Good customer service so far by phone representatives.

by Anonymous From D'Iberville, MS on March 24, 2008

by richard thompson From Camp Verde, AZ on March 22, 2008

by Zoraida tamba From Carson, CA on March 22, 2008

dont really know about carrington they just bought are old mortgage company or lender

by Anonymous From Crown Point, IN on March 19, 2008

Ajustable rate going through the roof, No return calls from carrington, Cannot re-finance as house is worth less then two years ago. They can have it!!!

by SALINA THOMAS From Los Angeles, CA on March 14, 2008

Great customer service.

by Southern Gal From D'Iberville, MS on March 13, 2008

We purchased our home in 2005 exactly one month before hurricane Katrina. It was left with a brick shell and had to be completely redone. Our mortgage was of course sold in 2008 to CMS. When we couldn't pay the payments because we were waiting on grants and living in a FEMA trailer we were told to sell our house if we couldnt pay the increased interest rate. They set up a payment plan for $500 more a month than our note was already. We are now behind on Jan, Feb, March. Recieved forclosure notice. They call up to 6 times a day , and put their answering service on the line. It's hard to even get through to speak with anyone. It's hard to get your head above water , if we could just catch up we could make the payments. They don't want to meet anywhere in the middle at this point. I believe in paying your debts, but it's hard when I can't come up with $5,000 at the same time. Does anyone know if they allow balloon payments? I really don't want to lose my home. We haven't been moved back in it for very long. My daughter lost everything she owned in the sstorm, I can't tell her that she's going to lose her home again.

by dede denman From Spring, TX on March 13, 2008

by Anonymous From Las Vegas, NV on March 11, 2008

They are totally unwilling to help. They approved me for an ARM and then when the ARM keeps going up and up they now say I don't qualify to refinance. BIG SHOCK!!!!!

by Alison From San Antonio, TX on March 04, 2008

House and payments were awarded to my ex-husband in divorce decree in Texas, I advised CMS of such and to stop harassing me. I haven't lived in the house since before the divorce 2 years ago...sent final decree to CMS for review. They never got back to me. I don't want the house as my ex raped both my daughters in it. Told them to foreclose and to take my name off it because of his status in prison and my not wanting it. They're a bunch of schmucks!

by Anonymous From Mesa, AZ on March 03, 2008

OUR LOAN WAS SOLD TO CARRINGTON B EMC MORTGAGE WHEN I WAS TRYING TO WORK OUT THE PAYMENT PROBLEMS WHICH RESULTED IN MORE PROBLEMS AS THEY WERE NOT AWARE OF THE ISSUES WITH EMC

by william Madison From Tampa, FL on February 28, 2008

by Anonymous From Macomb, MI on February 28, 2008

After myself and my husband loosing our jobs, ou ARM adjusted. After several calls to CMS, they basically told us there was nothing they could do. Either pay it our they would foreclose. Now, we have to be out of our house by June with our two children. We tried everything we could to make payment arrangements, which they won't do, we even tried to do a short sale on our house which they wouldn't accept. They DO NOT CARE about anyone's circumstances.

by finallycaughtup From Foothill Ranch, CA on February 27, 2008

they modified my loan back down to the old rate of 6.5 and rolled all my late payments in to my balance. Rick in the modification dept. was great.

by Anonymous From Clemmons, NC on February 27, 2008

My wife and I had had our first dealings with CMS on 2-25-2008. We to had our mortgage with another company(Homecomings Financial). WE have never had a company, even a credit card company, be as rude and arrogant as the two people we had to deal with. I can say they really do not care at all. We to had an ARM rate. Ours will only increase $100 a month. But as we all know in todays time that can be a lot. One of the guys had the nerve to say whats the big deal, it is just $100 and if we can't afford that, then we don't need to be in the house. All we wanted was to keep our mortgage where it was and we even sent in the paperwork they had requested and then were told they needed different documentation. Overall, they have the worst customer service I have seen in my life. We are going to refinance with another company, so we will never have to deal with CMS ever again. Good Luck!!

by Rufus Sims From Maysville, GA on February 27, 2008

we was sold to them by GMAC. We was not told that interest rate was going to go up. until it happen, now they say it is going up every 6 month until they reach the highest rate. if you are having problem paying one amount how do they think you can pay a high payment.

by Annette Jones From Omaha, NE on February 26, 2008

I'm not sure who they are but they expect me to pay the past due mortgage, plus 20% more to get caught up on my past due. I'm able to pay the 20% more amount to get caught up?

by Susann Gandolfo From New Orleans, LA on February 15, 2008

House was damaged in Katrina and insurance was held in CMS' loss draft department. (try to get them on the phone - they are truly lost) After several attempts to get the last of the money -$12,000 sent to us to pay laborers - they balked at paying because we are not "finished" with the house. We have a 1850 Greek Revival, two story historic property that has been under renovation for years and Katrina did specific damage to it and we were in the midst of restoration when the storm hit. We have to have CMC inspections to show the work accomplished before we can get a payment and our inspector has related the above information to CMS - I called them three times about getting the final payment and now they refuse to pay it because the entire house is not completed ( they do not understand or even try to understand our historic district status) and now have charged us $300 for the inspections that they require. We are ready to scream with their purposefully mis understanding of our situation. they are not bad people, they are mis directed, and probably not managed correctly. We will have to hire an attorney to get this final payment and it will cost them in the long run, but I am very very disappointed in their policies of hour- long being on hold and never being able to contact a person who will call you back. The loss draft department being unavailable and in general a complete lack of respect to a customer who has paid every note on time.

by Remita From Metamora, MI on February 12, 2008

Everything written here on this forum is ABSOLUTELY true with the exception of the one dude telling us that we knew that we had ARM's so we should pay up. Uhhh New Century/UNCARRINGTON put people in high rate mortgages attached to the friggin Libor rate out of England. Then payments are adjusted every 6 months and of course they NEVER adjust down. Send in your keys (jingle mail)!!! When our mortgage note was approaching 60% of our net pay it is time to bail. In 2 years, you can get another mortgage. It is better to pay your credit cards than it is to pay this scam of a corporation. Can anyone say class action lawsuit. See Ameriquest Mortgage for details on what they had to pay to the consumers after unfair lending practices were discovered.

by MIRELA BABOS From Grand Prairie, TX on February 12, 2008

they have been great about it but I really need to take the last 3 payments (jan, feb, march) and move them to the back so I can be on time, can you help?

by Rebecca Spiller From Strasburg, CO on February 08, 2008

by Anonymous From Decatur, GA on February 05, 2008

by heather pinkerton From Prescott, AZ on February 04, 2008

they purchased my loan, and after an accident I fell behind , and all they do is harass me 10 calls a day, thank God for Hope know- they have been communicating between us- they listen to them

by Ryan T From Las Vegas, NV on February 02, 2008

My purchase of a home in Las Vegas from Carrington Mortgage Services LLC has not been a positive experience. I presently have a complaint into the State Of Nevada Real Estate Division and the Better Business Bureau against them and their agent Val Hymas of RE/MAX Advantage for misrepresentation and breech of contract. I would suggest avoiding these two companies.

by Anonymous From Sioux City, IA on February 01, 2008

anyone want to join the class action law suit for violation of the truth in lending law?

by Anonymous in IL. From Calumet City, IL on January 29, 2008

Carrington mortgage Company should be ashame of th way they treat their customers, we are only trying to have a home to raise our family's in and they really don't care if people end up in the street with know where to go ,ruining hard working people lives and their credit. Not to even mention people who have saved and struggle to even be able to have a home to live in. Thank you Carrington mortgage or should i say New Century for ruining our life and just ruining a whole family. I hope that the lord will bless you very well, I hope that the owner's of this company sleeps very well at night.

by Susan Sloan From New Smyrna Beach, FL on January 29, 2008

I can not really say, they just took over my mortgage in January 2008

by Anonymous From Columbia, SC on January 27, 2008

They offer no help, but ask for post dated checks, or get the money from anyone else, etc. They call twice a day after I have agreed to call them weekly with any changes or just to check in. They advise that I won't receive these calls but weekly but this has not been the case. I requested someone to try to assist with any modification programs and they said without a job they would not even consider it. It would have helped as they know that my mother has been paying my mortgage and they would have continued to get paid. I was just requesting a lower payment during this time or something.

by robert serrano From Scranton, PA on January 26, 2008

by Anonymous From Excelsior Springs, MO on January 23, 2008

by Missy From Tunkhannock, PA on January 15, 2008

i also have a adjustable rate mortgage which was taken in 2004 when the company was new century. i have had problems making my mortgage as i am a single parent plus my rate rate is now 10.265% and goes up again in june of 2008. i have tried to refinance with other companies but late payments show up on my credit report which i have made all payments that had been late. so this is really new century but just under a new name?

by Anonymous From Denver, CO on January 14, 2008

Terrible Customer Service Reps that talk down to you. They will work with you, but you better have lots of $$$ because they make repayment almost impossible. I wish I had never heard of them..they have to be one of the worst to deal with.

by Shopper From Millington, TN on January 04, 2008

we had a loan with New Century. We were never behind however, I found their customer service lacking. They were horrible. Your payment is not "late" until the 16th. We get paid bi weekly and often couldn't pay it on the 1st. We always paid it by the 15th at the latest. Sure enough on the 2nd they were calling. They even called my husband at work! I explained to them every time that we had nothing to talk about until the 17th because that is when it is late. I too had a suspense balance, which they said I could apply to another payment if I got enough, but when I had enough they said it was applied to other things!????? We refied a few months ago and they are still sending letters saying they need information from us about our mortgage..stay away if you can help it.

by Anonymous From Graham, NC on December 31, 2007

We too were financed with New Century and the people there were no understanding at all. In fact, at times they were plan rude. We did not know at the time they would be filing bankrupt. We had a misfortune last year and was not able to get caught up. They would not take partial payments nor would they put a payment on the backside. We have learned that Carrington is the same people as New Century just under a new name and they are no more understanding now than they were before. Our interest rate has also gone up and will continue to go up possibly every six months. I would not recommend this company to anyone. Prayerfully, in 08 my husband can refinance with another company b/c I don't want to give then another dime!

by Craig From Las Vegas, NV on December 31, 2007

I bought my first house through NEW CENTURY 2 1/2 years ago on a 2 yr ARM at 6.5%. after almost 2 yrs. I fell behind due to a short lay-off and an unexpected kidney surgery for my daughter.I called NEW CENTURY when I got back to working overtime, told them that I could make 3 payments of $1600 over the next three weeks to catch up they told me not to send the money unless I could send it all at one time. I didn't know at the time but they had already filed bk. They were going to foreclose on my house in June. I really didn't want to lose my house, but they didn't give me any other choice. I had to file chapter 13. Now my rate went from 6.5 to 9.0. I talked to Carrington about a mortgage modification because I can't afford it anymore, and they said it could take up to 30 days to process. I tried to re-fi but nobody will even talk to me.

by jim From Jasper, TX on December 18, 2007

they demand more than what you can pay when you try to make up notes.

by Anonymous From Saint Helens, OR on December 17, 2007

Is there anyone else out there who has absolutely lost all of their mortgage history with the credit agencies, because NC quit listing their mortgage payments when a bk was filed? When we had to file bk on our house 3 yrs ago, NC quit posting our pmts to them. We have no history for refi companies to check, so no one will touch us to help us get away from New Century aka Carrington Mortgage. We cannot rent or buy a home with no mtge history. We continued making the pmts for months after the bk even though we received no pmt receipts from NC saying that the pmt was made, and we couldn't get them on the phone to verify that they had received our money. We eventually stopped all pmts until we knew where our pmts were disappearing to. To this day we have never received notice of any kind about non-payment. Every few months we get a threatening letter from Carrington that they are foreclosing our property on such 'n such a date, and yet there has been no further notice after each letter. We are really in a hole now as we can't refi since we have no records of our payments. We can't sell because the trustee for the bk still hasn't released the house even though we filed a ch7 and it was discharged 3 yrs ago in January. In the meantime, CMS now wants to "work" with us on a repayment plan (per another letter, of course) . During all of this mess NC filed bk themselves and we really got screwed. Now what? We are getting a real estate attorney tomorrow to deal with CMS, the Oregon trustee, and those two yahoo's from NC (who became CMS)are criminals of the worst kind. They don't want our payments as much as they want to force us out of our home. When the market picks up they will make a killing on the re-sale of all these homes.

by FRUSTRATED From Melrose Park, IL on December 12, 2007

EMC sold my mortgage to this company in October, I just found out 3 wks ago. I'm now trying to find out what happened to my November payment since CMS just sent me an intent to foreclose letter. I have not paid December yet because I was trying find our where to send payment also since I have not received a statement from either company...this STINKS big time. I'm out as soon as I can refinance!

by Anonymous From Eagle, NE on December 12, 2007

These people are the worst of their kind They will not help retired people when they are in finance trouble and will not extend our mortgage payment for one month with our big big charges

by Anonymous From Colorado Springs, CO on December 11, 2007

I have had no dealings with this company, however, youo should all be ashamed of youselves. PAY YOUR MORTGAGE! It should not come as a suprise to you that your mtg pymt is going up, you have an ARM. Did you really think your payment would go down? I am willing to bet that most of you took out 100% loans in the first place. Pay your bills, don't expect someone to bail you out because a company put you in a risky loan. If you bought more house than you can afford, blame yourself, or move.

by Anonymous From Streetsboro, OH on December 10, 2007

They are the worst people i have ever dealth with.They charge you late payments when your not even late, they hold onto payments to make them late, they have also tried the same thing with me saying my checks bounced months ago and they never told me. Of course they did not. They try and foreclose as soon as possible. there the worst.

by Todd M. From Irvine, CA on December 10, 2007

Apparently they think they are "world class". Actually they are "world-class a**es!"

by Anonymous From Henderson, CO on December 06, 2007

This company is extremely rude. Customer service seems unheard of. I am going to change Mortgage Companies ASAP!

by scott From Elkhart, IN on November 28, 2007

the govt keeps cutting rates my arm keeps going up ,im at10.5 right now. will it evevy stop

by Anonymous From Hanford, CA on November 24, 2007

With the change over they lost three of our house payments and now are threating foreclosure.The do not believe our bank, nor canceled checks, nor bank statements. Our credit has been irreversible damage

by Anonymous From Haverhill, MA on November 20, 2007

Carrington is trying to kick me out of my house because New century screwed up with my mortgage. they stated that i did not have a warranty, and then 1 1/2 years later they want me to pay up 26,000 in the matter of 20 days. i tried to get this fixed for over a year with NC but they didn't want my money. they are crooks! i have agreed to pay them only my regular scheduled payment, but they state that "Carrington" is not responsible that "New Century" is. They are the same company, did they all have a lobotomy? I have the FTC, BBB, Attorney General and the Banking Commission on their behinds. Never ever trust a company that switched names because the lost money! FRAUD!

by kulwant From Manteca, CA on November 14, 2007

Carrington Mortgage Services is a 100% fraud i can prove that, don't get any mortgage from then they are crook

by Screw CMS back From Irvine, CA on November 07, 2007

CMS is just the folks from new century and fremont that were told by the fdic and the SEC not to originate mortgages anymore and are clearly in violation of the law. Call the FDIC and SEC and tell them that Brad Maurice and Kyle Walker are on CMS payroll in direct violation of rulings by two government agencies. Call CMS directly to tell them off at 714-517-5000 Report them at: FDIC Call Center: 1-877-ASKFDIC (877-275-3342) 8:00 am - 8:00 pm ET; Monday - Friday and SEC Branch of Registrations and Examinations: (202) 551-7250 F U CMS!!!

by screwed big time From Cleveland, OH on October 30, 2007

i also had mailed a payment to new century before i was notified about the sale, my payment was attached a late fee. i called cms to try to refinance and they said rudely "we don't do that" I have lived in my house for 10 years and have zero equity in it. every month i have some kind of suspense balance that no one knows what it is of 100.65 They suck! i feel like letting them have it back!

by Anonymous From Memphis, TN on October 29, 2007

I started a loan with new century which is now Carrington a year ago. The thing was i had problems with WAMU dealing with my escrow. so i made the switch. when i set every thing up my taxes and ins. were paid by the company. now a year later CMS said that they have no record of my ins. in my escrow acct. and they didn't pay my county taxes they only paid city. this was the same bull i was running from at WAMU and here it is again. i have been in my house now for 5 years and the ins. part of my escrow is still a problem. this company is a joke!

by screwed From Minooka, IL on October 24, 2007

I have a arm that was 6%and now is9.65% i called CMS months ago stating i need to work out a lower rate the rude people told me the only thing to do is to find more income.in sept they called me on the 2nd and payment is not late till the 15th.i told them Oct my arm adjust and i cant make the payment so i filled out a hardship package 2 weeks ago still haven't heard back.they called my job Oct 11,07 wondering where the payment was.so as of now i will have to foreclose and file bk.thanks CMS.you guys will soon be on the unemployment line.

by annonymous From Medford, MA on October 24, 2007

Everything negative is true!!! They will not work with you for any reason.....pay up and shut up is the message they give you!

by Anonymous From Napa, CA on October 18, 2007

Carrington Mortgage Service is a total scam and should eventually be found criminal. I pray that I get out of this mortgage before they rip me off any more than they already have. New Century website (for payments) disappears without any notice or link to new site, and they collect late fees from everyone that typically makes payments online.....total scam. BEWARE!

by Anonymous From Detroit, MI on October 18, 2007

I agree with you all when u say that cms is horrible. I have an (arm) through them and they have adjusted it higher by $79 twice in the last six months. I am also looking into refinancing. CMS will follow New Century at the rate they are going.

by Anonymous From Everett, WA on October 17, 2007

We too have had a bad experience with Carrington Mortgage. I was recently unemployed and was not able to make the full payment. Called and spoke with several rude/nasty agents to try to make payment arrangements. They said that they do not make payment arrangements, HOWEVER I found out that technically a payment is not past due until the 1st of the next month. We did end up paying before the 1st, and do not have anything negative on our credit report. BUT all of the sudden our payments have shot up to 2500.00, according to them they did not calculate prop. tax correctly, leaving us nothing in escrow to pay the taxes!! We had to call to get the information, they did not mail out a letter of explanation! We called today because we are not able to make the 2500.00 payment and having hard time with refi. due to penalties. Again, not willing to even assist! Escalated to a supervisor who waived late fees, but also said that no payment arrangement and if we did not make payment by Nov. 1st that they would start foreclosure proceedings! In 5 years we have never been late! now we are going to try to get hud involved to see about options. This company is horrible and should be reported to all agencies!

by Anonymous From Lakeport, CA on October 16, 2007

still working on an opinion

by RICHARD From Gretna, LA on October 16, 2007

CANNOT ACCESS WEB SITE. SAYS CERTIFICATE NOT VALID. CALLED ME ON THE 15TH ABOUT PAYMENT DUE BY 16TH ABOUT LATE PAYMENT. NICE AGENT TOOK MY PAYMENT OVER PHONE AND WAIVED CHARGE. HE WANTED ME TO PAY AN AMOUNT GREATER THAN MY LAST PAYMENT WHICH IS ALSO INCORRECT BUT WHICH I PAY ON THEIR PROMISE TO CORRECT SAME SINCE JANUARY. I HAD A DISPUTE WITH THEM OVER MY FLOOD INSURANCE POLICY, WHICH THEY SAID HAD EXPIRED. THIS POLICY WAS CONTINUED IN FORCE. THIS POLICY WAS IN CONSTANT FORCE SINCE MORTGAGE INCEPTION. MY AGENT ALWAYS SENDS THEM COPY OF RENEWAL. THEY PURCHASES A POLICY FOR AT LEAST 2X REGULAR PREMIUM. NEXT TIME THE PURCHASED A POLICY AT 6X REGULAR RATE. ALL FLOOD POLICY'S ARE PURCHASES FROM THE FED. FLOOD INS. CORP AND ALL AT SAME RATE FOR YOUR ZONE.I BELIEVE THEY ARE RUNNING A SCAM TO GET POLICY COMMISSIONS FROM SALE. THEIR INSURANCE DEPT. SAID PROVE IT TO THEM. I DID AND NO RESULTS.

by Anonymous From Lakewood, OH on October 12, 2007

Carrington is just New Century with a new name. They called my job once on the 2nd of the month when I had made my payment online on the first. Told them they could not contact me at work again and if they did I would sue, haven't gotten a phone call at work since.

by anonymous From Lakewood, OH on October 12, 2007

Carrington is just New Century with a new name. We all need to turn them into the BBB. They will call my house on the 2nd of every month even though I make my payment on the 1st of every month online. Trying to get my house refinanced as soon as possible but Carrington is holding that up too.

by Skinned From Grosse Pointe, MI on October 12, 2007

These people are insane. I sent in a payment at the old rate - before the ARM "adjustment" and they held the payment because it wasn't EXACTLY what they wanted - so of course that month ended up with a late fee. Now the next month I paid what I was told is everything - BOING - another hold and more late fees - PLUS a rude letter about foreclosure. All for $148.00. Nitwits...

by Anonymous From Providence, RI on October 04, 2007

I HAD FELT BEHIND FOR 6 MONTHS ON MY MORTGAGE. IM WORKING A MODIFICATION LOAN WITH CARRINGTON MORTGAGE AT THIS TIME AND OFFERING ME A PRETTY GOOD OFFER ON MY MORTGAGE. THEY'RE SEEM VERY UNDERSTANDABLE OF MY FINANCIAL SITUATION. HOPE TO GOD EVERY IS LIKE IT SOUNDS OVER THE PHONE.

by annonymous houston texas From Houston, TX on October 04, 2007

i agree cms stinks--it took forever to get the information where to pay after new century sold out--so i was late for the fist time in 2 years-then i had some other issues and was late due to my error--round and round i went with them--finally they took my payments over the phone with a additional cost--now i am trying to pay on line for this months payment and getting nowhere--will just have to mail it and of course they will consider it late since it the 4th

by rhonda From Moravia, NY on October 01, 2007

My daughter went into the icu unit unexpectedly the Friday I was to make my payment of $1800 and get caught up. They immediately started foreclosure action the following Monday even though I spoke with them and told them the payment was late but had been make- now there is no record of my payment and I have a buyer but they will not settle. All this is 1 month!

by Anonymous From Bridgton, ME on September 29, 2007

Carrington has harassed me at work every month since they took over New Century

by diane burnham From Bridgton, ME on September 29, 2007

oh terrible...they call and harass my husband at work, yell and get him very worked up. they wont listen to you and override your sentences..how rude! they don't do what they are saying they will do and their attitude stinks..not professional, and no compassion for the home buyer.

by Amy From Phoenix, AZ on September 26, 2007

Everything negative said here is absolutely true. I am actually on the phone right now because of a payment agreement they screwed up-and admitted to!! Steer clear of these guys, they are still New Century with a new name. Take notes, get names of people and keep a file handy. If they don't fix it this time, I am calling a lawyer!

by anonymous From Bakersfield, CA on September 17, 2007

This company is Unbelievable! Who calls on the second of the month and wants to know why you didn't make your payment 'ON TIME"? Isn't there a 15 day grace period? And why can't I make a promise to pay on-line????

by Anonymous From Brea, CA on September 17, 2007

You people do not understand that they are int he business of money. All they care about is you mailing your payment,why should they care about helping you? I hear they are going to do away with online payments all together, then you wont have to complain about the website. Oh, and read your Note, your payment is technically considered LATE if its not paid by the 1st of the month...

by Laura From Peoria, AZ on September 14, 2007

Carrington has harassed us every month since New Century sold our loan. Loan not late until 15th and of course you pay your payment when you get paid...5th or 7th. Carrington calling demanding payment and not even listening to anything said. It's as though if they can't read it from their book, they don't know how to talk... Ready to refinance just to take out of Carrington's hands.

by 1SG United State Armed Forces From Tacoma, WA on September 13, 2007

Whats going on with this company? I have mortgage thru this company, its seems to me that the quality of the staff is poor at best, now being in the service will my wife be taken care of in professional manner if I where to deploy, I will not stand for that my wife will not deal with the brutal tactic of this company. The comments that are posted here show a poor customer service, very poor, customers service should be NUMBER ONE and not the bottom line, the staff with this company should be accountable for their action, this should be a great to deal with but people within this company will only bring it down, some body needs to clean house, lets get rid of the rude staff, and get some body in there that the customer will have pleasure of dealing with.

by Anonymous From Olympia, WA on September 11, 2007

WE went into foreclosure but they worked out a repayment plan with me and I just finished with that but they've always been very pleasant with me over the phone Maybe It's like my mom always said 'Prayer Helps"

by Anonymous From Humble, TX on September 11, 2007

I have been experiencing the same problems trying to access the web site and to make payments. I finally stumbled upon this link today and was able to make a payment and print a receipt with no problem. Hope it helps! https://myloan.newcentury.com/webapps/servicing/myloans/policies_practices.do

by LN From Loveland, OH on September 10, 2007

Did not find out about the change until the 2 weeks after the payment was due (I had already paid New Century since the payment is due the first). Later, made payment by phone since website was not working. When I went to balance my checkbook (I get paid monthly, so I only do this on the first) I found that no payment had been deducted from my checking. Called Carrington- they said the check bounced (we had well above the debit at all times). Unable to answer why they had not called or sent any letter about the returned item. Called the bank since I knew the money was in there. Bank stated that the item had never been presented for payment and that funds were more than sufficient. Called Carrington back to ask what account number they had on file. They said they did not have that information. What?? Then how did they present it for payment?? They told me I would have to have the bank fax a letter stating that the funds had been there. The letter was faxed and I gave the info to Carrington again. The late payment is still on my credit report AND I had to pay for the pay by phone. All I wanted was to make an online payment like I have been for the last 3 years.

by Anonymous From Detroit, MI on September 10, 2007

No empathy from Carrington! They will not help you if you need.Just pay the payment, they don't care what you are going through.

by Anonymous From Georgetown, KY on September 06, 2007

DO NOT get an A.R.M. (Adjustable Rate Mortgage) Loan with any company!!!! If you can't afford a fixed rate, then you can't afford the payment when the A.R.M. goes into affect. They tell you that the rate will go up, but that the rate can also go down. BULL!!! It will NOT go down. And when it goes up, it goes up alot. Even if you can afford the higher payment, you're paying money that you shouldn't have to. Someone is getting rich because your credit wasn't the best. In all scenarios, you would be a thousand times better off if you just rent until you can get your credit score better for a fixed loan. It is easier to clean your credit than what anyone will tell you!!!!!!!!!!! Just do not get 30 days behind on your car or current mortgage. That will bring the score down quick. The other stuff, not as bad and the creditors of the other stuff are more likely to help you.

by Anonymous From Georgetown, KY on September 06, 2007

We called Carrington Mortgage Services collections dept. because there had been a late payment post to our credit report that we didn't think should be there. We talked to a man named Richard. Not only did he not pay attention to what we were saying, he was more concerned about this months payment which is only a few days late (past the 1st). The way he talked to us made us feel like we were being interrogated. It seems CMS doesn't care about their customers, but just getting their money. As if we don't pay, they're gonna come break are legs or something. Are they former mob bosses or something?

by Anonymous From Tracy, CA on September 05, 2007

Carrington Mortgage Services will not fix the website so you can pay online. After calling them I was told I would have to pay over the phone and they would charge me a fee. They have raised our adjustable rate higher than anything we could qualify for and refuse to work out anything out to help us keep our home. They will call several times a day if you do not pay by the 1st of the month.

by Anonymous From Arizona City, AZ on September 05, 2007

We were suspicious that Carrington was really New Century, now we know we were right! When they took over our loan from New Century they started harassing us with phone calls saying that our payment was late. We paid our mortgage at the same time as we did with New Century. This happened 3 times the first month with them and once this month so far. They are very rude and unwilling to work with you. We have never been late with a payment, but they claim we are. We told them to look at our payment schedule with New Century. Still the harassing phone calls. We thought New Century was bad!! Can't catch a break!!

by Anonymous From Saint Clair Shores, MI on September 05, 2007

The employees at CMS are very rude. They are not willing to work with people and I hope people would think twice about dealing with them.

by Nelson From Kihei, HI on September 05, 2007

They say the site works. I log in, but can't do anything. When I go to contact us, it says my session has timed out. Can't email and say the site is not working.

by lorian cuy From Columbia Station, OH on September 04, 2007

Carrington Mortgage Services are predator lenders and i just called and turned them in they will not work with me.

by Constance M Filipowicz From Omaha, NE on September 02, 2007

I cannot make a mortgage payment online through the 1st Century web site. Carrington Mortgage says that the site works. I don't think so!!! I've tried for two months and end up calling Carrington who always wants a fee for telephone payment. I just feel Carrington should fix the web site or not charge for a telephone payment.

by Anonymous From Austin, TX on September 01, 2007

I have been trying for days to make a payment that is slightly late and now it is over 30 days because those a..holes haven't gotten back to me so I can make this payment. Avoid CMS, Carrington Mortgage, New Century or whomever these people are at all costs!!!!

by Anonymous From Ridgeland,SC Setember, 01 2007 From Ridgeland, SC on September 01, 2007

I also am in a financial bind. I had to file bankruptcy, because I couldn't handle our finances. They threaten use with for closure. It sept. and our payment is do, We aren't able to make payment. I want to call them, but there is negotiating with them. I know they don't like that fact we file bankruptcy on them and our other creditors. We are stuck , because we can't refine. with any one. Damn!1 CMS

by Ticked off From Pittston, PA on August 28, 2007

New Century stopped taking my payments. I called customer service but no one answered after being on hold for 3 hours, several times. Got a Foreclosure notice soon after (end of March). Decided to sell. I found a buyer in June, Carrington and Goldbeck, McCafferty and Mc(something) have been holding up the sale, which is for what is owed. It now nearing Sept. and the Auction is in Oct. The house only has heat on one floor and a leaky roof, a home down the street is sinking into the old mine below. JUST SELL IT TO THE PEOPLE THAT HAVE A CONTRACT ON IT. No one in their right mind would pass up that opportunity. I am trying to resolve the problem But Carrington and the Collection Agency lawyers don't seem to care about fixing problems before it costs more money I don't have.

by david greer From Akron, OH on August 26, 2007

by Rhonda From Louisa, KY on August 25, 2007

Carrington is New Century with a new name!!! This company is horrible! Please heed warning and do not fall a victim to their unethical and illegal business practices as I did!

by Anonymous From Enon, OH on August 24, 2007

Carrington Mortgage Services are really greedy bustards,if you don't have a home owners ins they will charge $23,000 a year.Regular ins was normally 1,600 a year.That's gouging,and criminal.

by Anonymous From Sacramento, CA on August 23, 2007

terrible follow-up by Carrington Mortgage Services; essentially, Carrington was created by New Century. When New Century busted, they left the bondholders high and dry, simply selling the notes to themselves: New Century to New Century re-incarnate, Carrington Mortgage Service! Even CMS's called ID says New Century! CMS is simply a re-hashed New Century with a fancy new name.

by morales From Moreno Valley, CA on August 21, 2007

The structure burned as a result of arson, the building is open 7 accessible with extensive fire damage. garbage everywhere and no one with Carrington Mortgage Services wants to step up to address the blighted conditions.

by Anonymous From Anderson, CA on August 10, 2007

I mas unemployed for several months & got behind 5 mos. The sale date was 3-27. After regaining employment I entered a forbearance with Carrington Mortgage Services in a panic 3 days before sale.My pmts. went from 1355 to 2317 through Jan. 08 I'm unable to make this amount.