Carrington Mortgage Services

by Carrie Greenwood From Preston, GA on September 14, 2008

I was about to loose my home and then i found www.mortgagehelpernow.com I had an adjustable rate mortgage and they got me 5.5 fixed for the next 28 years I am so glad that I found them. If you need help with your mortgage please go to www.mortgagehelpernow.com I am glad i did.

by Anonymous From Lafayette, IN on August 28, 2008

Don't believe them! No Ethics or Conscience Whatsoever... We managed a property for Carrington and paid all the repairs and property expenses until it sold. Carrington still has not and WILL NOT return our emails regarding reimbursement. If this wasn't bad enough, they also REDUCED OUR COMMISSION!

by jason perry From Sikeston, MO on August 26, 2008

by Quality Contractors From Springfield, TN on August 25, 2008

We repaired the home of a customer of Carrington Mortgage. The insurance company had to include Carrington Mortgage Company's name on the check. We sent the check along with 9 forms to Carrington Mortgage company's Loss Draft Department. A month later, we called them wondering why they still hadn't signed the check. They had lost the paperwork! Worst, no-one called to notify us. They were gaining interest on money we worked hard to earn. Their people were cold and unorganized.

by Socalgal From Buena Park, CA on August 22, 2008

Does anyone know the name of the CEO of Carrington Mortgage Services? If so, please post a comment with his/her name. Thank you.

by Tim& Brenda From Waunakee, WI on August 21, 2008

Hold on people! I contacted the Better Business Bureau and consumer protection and these clowns are under investigation and are going down. The sooner the better! These idiots are raping good people with there fraudulant ways andtheir shabby lending practices! We are vacating our property after 11 yrs of owning it and having no equity!Our interest rate jumped 9 points and our payments jumped over a thousand dollars.They can have the hous. They think there getting the deal with a beautiful three bedrrom house but little do they know that its a now trashed 3 br pit! LOL I think we should all get together and show up in court when these scum bags are taken down.And each pay them a visit when there locked up! If you agree write to me at walleyemaniac2@yahoo.com

by Jamie From Sanger, TX on August 13, 2008

I can help you with CMS. Please call me, I deal with them all the time for my Clients. Call 1-866-576-4889.

by Darlene Marlowe From Los Angeles, CA on August 09, 2008

They were not willing to listen to my situation, and decline on helping me with any plan, because I was current I was trying to be proactive. Now I have a 30 day late, and I feel they can care less.

by Ann Le From Los Angeles, CA on August 08, 2008

customer service is a joke. if you can speak to someone they are mean and quite dim. no basic understanding or the real estate market.

by Anonymous From Lexington, NC on August 01, 2008

by Anonymous From El Dorado Hills, CA on July 25, 2008

by Anonymous From Toledo, OH on July 23, 2008

New Centry which also isHome123 forged my mothers name on my mortage how I found is when they tied to take her to court.

by chris From Dixon, CA on July 22, 2008

The worst company I have ever dealt with. Don't listen to you. Who qualifies for these loan modifications anyway. I'm starting to think it's all a bunch of bs. People there are not even qualified to answer any questions, why the heck do they work there. Next the company will be offshored and we will be getting calls from there and then the communication will really improve. LOL

by Kendall King From Cleveland, TX on July 20, 2008

Our mortgage company New Century, folded and all its loans were picked up by Carrington. They have NO customer service liasons, and are no help as far as answering questions. They are a debt consolidation agency we have found out.

by Nyo Yang From Sacramento, CA on July 19, 2008

by sherita Washington From Saint Albans, NY on July 12, 2008

I have made a callto make a loan modification. They paid the back taxeson my home without asking me and I raised my monthly payments to 1900. I am four months behind and aksed for remodification and was told that they do not do it, only for those who have adjusted. What about me? How do they help us?

by Anonymous From Erie, PA on June 30, 2008

We were making payments through a Trustee to New Century. Carrington has not filed the correct paperwork with the court to switch our loan and to receive payments. It has been 2 years

by J. Reeves From Glendale, AZ on June 26, 2008

I'll be late at the end of the month. I told them ahead of time, they threatend me by saying they where going to send a forclosure letter at 30 days. Never been late in 11 years. They won't do an extension. They say they have no programs to help me. Ilost my job 2 weeks ago. Good luck to all of you! I know I'm going to need it with these poeple. I still don't know how my loan got sold to a subprime lender when my scores are in 700's.

by stephanie From Land O' Lakes, FL on June 25, 2008

Good Luck to anyone trying to get anything done with this people. BRAD MAURICE, who apparently is running the show, ran NEW CENTURY into the ground. Had the company ( New Century) gone down more recently, you would see him instead of Angelo Mozilo getting blamed for the housing market. We were shut down due to INSIDER TRADING and non performing loans- which he is still making money on by "trying to help all you poor CHRISTIAN people" modify the loan he allowed you to get into! He needs to be in prison too. He let all of his employees go at New Century with nothing, meanwhile, hes raking in millions of your hard earned money.

by Kimberly McElroy From Georgetown, OH on June 24, 2008

by Anonymous From Dallas, TX on June 19, 2008

They are a very bad company and are practicing illegal breaches of their securities. But don't fret for tooo long. CCM borrowed money to buy CMS from NC and should be sinking deeper and deeper into debt with no real way out. This company should be investigated for breach of contract with their investors and the snobbish management team should be all be thrown in prison for thinking that they are above the law...

by Glen Hagen From Bay Shore, NY on June 16, 2008

You really can't paint any company or industry with one broad stroke. If you happen to connect with a good employee, like I did, with Carrington Mortgage, everything runs smoothly. The loan modification people are taxed to the max right now and are swamped with numerous demands. I've learned that patient, persistent follow up certainly pays off.

by harp From Pensacola, FL on June 16, 2008

the worst company ever

by M. FERGUSON From Bakersfield, CA on June 13, 2008

I HAVE BEEN TRYING TO WORK WITH CMS SINICE 1/23/08 AND I JUST GET THE RUN AROUND. EVERY PERSON I TALK WITH GIVES ME A DIFFERENT STORY.

by pat herr From Moreno Valley, CA on June 13, 2008

they play cat and mouse games. I have faxes and mail requested info many times and every time they say they never recieve it. This has been going on for 6 months

by Patience From Macon, GA on June 02, 2008

So far, Carrington have been working with me. I'm currently in the process of getting a loan modification. If that goes through, then I will be straight.

by Anonymous From Mesa, AZ on May 30, 2008

by Anonymous From Rindge, NH on May 27, 2008

by Kristie DeBerg From Loyalton, CA on May 27, 2008

by alison From Baldwin, NY on May 16, 2008

I have just stumbled upon this website and I am quite taken back. I too, was with New century then got switched to carrington Mortgage... My payments have gone up over 1000 dollars per month and i am on the verge of losing my home. I am a single mom with 2 children... Please someone email me with a way outof this, the company will not work with me..alikat525@aol.com

by wallen From Kansas City, MO on May 16, 2008

so far have been working with someone from carrington named shirley and has been good but need a loan modification asap and hope they can work with me I am willing to work with them

by Dawn Meenan From Mastic Beach, NY on May 14, 2008

even in our bad situation, carringtons people have been nothing but nice, compassionate and understanding.

by James Rose From Ottawa, KS on May 13, 2008

Carrington has made unlimited attempts to work with us to bring out mortgage current.

by In Disbelief From Glendora, CA on May 09, 2008

California Sunset Escrow, which is Carrington's perferred escrow is the most incompetant and unprofessional escrow company we have ever dealt with. We cannot understand how a company any company can do business with such a lack of responsibilty.

by ronald paprocki From Green Bay, WI on May 07, 2008

refused to work with me when i felt us slidding.have not received any statement in months

by Anonymous From Shelby, NC on May 06, 2008

Carrington got my mortgage from New Century and we found out last year from the NC Commissioner of Banks that we were a part of the subprime mortgage fraud and that Carrington would remodify our loan but instead they gave us a payment plan to catch the past due amount. They told us with this payment plan we would not worry about the payments past due. But at the end of the repayment they want a balloon payment of $6000 and we don't have money like that. So they may have another foreclosure on their hands. They need to get it together.

by Raymond Fennell From Fort Lauderdale, FL on April 30, 2008

by Rich Doty From Henderson, NV on April 30, 2008

by Texas From San Antonio, TX on April 29, 2008

Carrington gave me a loan modification - they were great & easy to work with. They worked everything out before my arm raised.

by BRIDGID TURNER From Bowie, MD on April 28, 2008

THEY HAVE BEEN WONDERFUL

by BRIDGID TURNER From Bowie, MD on April 28, 2008

THEY HAVE BEEN WONDERFUL

by C P From Eugene, OR on April 28, 2008

They got my loan from fremont. We were having problems with our ARM was going up and up. They gave me a smoking deal. Super low APR. Saved us big time. Stress free. Thank you

by Anonymous From Prestonsburg, KY on April 26, 2008

i was with new century and they would not take anything less than 2 pymts of the 3 i owed. if they had of accepted the one at the time i could have caught the other 2 up within the month. i had fallen behing due to the death of my mother. i missed alot of work during her terminal illness.

by Been there, done that. From San Pablo, CA on April 25, 2008

Pray for them, because as a company the practices that these folks engage in are unethical. I lost my home to New Century. Bought it with good credit I worked hard for with the promise that in 2 years I could refinance. In two years nobody wanted to refinance these loans and nobody really wanted to refinance them after my payments got behind. They came up with "repayment" plans that required I pay an additional $700 more than my regular payment which only puts you further behind. Desparate you try to pay it, and can't. Then you send a partial payment and they will not accept it. They send mine back because it was $200 short. Carrington is the same way. If I had to do it over I would've never got into these loans. I made a terrible mistake and I am paying for it. I just thank God that he is good, and pray that He will guide me. For the folks from Katrina, don't lose hope. God is watching.

by ROBERT ADAMS From Riverside, CA on April 23, 2008

THEY ENCOURAGE YOU TO CONTACT THEM WHEN YOU NEED HELP, THEY TAKE ALL OF YOU INFO. BUT THEY DON'T GET BACK TO YOU UNTIL YOU GET BEHIND AGAIN.

by Anonymous From Dallas, TX on April 22, 2008

Carrinton Mortgage is New Century, same address and everything. We filed bankruptcy while under New Century, after 2 years in bankruptcy and paying our payments to new century and now carrington, they listed on our credit report that we are behind in our payments because of the bankruptcy, that the money they are getting from the bankruptcy is not catching us up. We are trying to refinance and no one will do it because of the credit history that carrington/new century has listed on our credit report. Now we have to take them to court to prove that we are not behind in our payments. STAY AWAY FROM THE NEW NEW CENTURY MORTGAGE - CARRINGTON.

by Jamie Smith From Sandy, UT on April 22, 2008

They are arrogant, snotty, undertrained and it would surprise me if they are trained sufficiently for California or any other state standards for licensed mortgage agents.

by Marc Butt From Dundalk, MD on April 17, 2008

Bad service and keep "adjusting" my payment (higher, of course)

by Antoinette antonopoulos From South Milwaukee, WI on April 17, 2008

by Anonymous From Hoschton, GA on April 16, 2008

Do not deal with these people! They are rude, uniformed and lacking in integrity. The government should investigate this organization for preditory practices. Stay clear of this company.

by Kim From Irving, TX on April 14, 2008

When it comes to taking care of you insurance beware!! Carrington received several notices from ny insureance carrier and they ignored all signs and my insurance was CANCELLED!! I had to do all the work to get the policy re-instated!! No call backs to their error of their ways!! Maybe they should learn the meaining of Customer Service!!

by Anonymous From Lakeland, FL on April 10, 2008

CMS is the same old New Century Mortgage, Doing the same old practices hidden by the words loan modification. Our loan with them is for less than $100,000 we told them our payments were to high at $900 a month it's an 80/20 they did the modification and told us it would be adjusted to $1020 for 27 years. That means they would take a profit of 18 years on the back end. This is a tactic a car sales lot uses. When we tell them the payment is to high they increased the payment. We will again tell them it's to high and they will move the same numbers around to lower the payments but increase the loan year. They can not be trusted even after all the loan sharking they have already done!

by Anonymous From Gardena, CA on April 09, 2008

Along with many others my mortgage was sold and purchased by Carrington. They harass you on the 2nd of the month, sending letter after letter threatening foreclose even if you aren't a month late, they send difference addresses to send payments, the online payment doesn't post on the date you use the online service, you are charge an addidtional fee to use online service. I just want to pay my mortgage to one bank that can service my loan and not sell me down the river to an unscruplous company as Carrington. Not everyone that has a mortgage has an ARM or is behind in payments (not to say I'm perfect) but I plan on paying off my mortgage. I want to get away from CMS. What bank still services the loan at a locate branch?

by Patricia Samodell From Gresham, OR on April 07, 2008

I have been trying to get them to approve a modification and all they are interested in is having me catch up on my current payment. I have tried for this now two months ago for I knew I could not handle more expense on this home.

by Anonymous From Colorado Springs, CO on April 03, 2008

Hey Remita, Classy attitude..., just send your keys back and buy another house 2 years later. Here is a plan, don't put any money down on that one either, don't put yourself in a position to qualify for a convential loan and you can default on that one too. The "jingle mail" you refer to lowers the value of every home around yours and affects those homeowners that honor their commitment to the lenders. You are a problem, not a solution.

by Anonymous From New Haven, CT on March 31, 2008

by Vanessa Hill From Longmeadow, MA on March 30, 2008

by howard goodwin From Detroit, MI on March 29, 2008

by debra From Houston, TX on March 28, 2008

my dad died january of 2008. faxed the POA 4 times, they never seemed to receive it. faxed the death certificate 7 times. again, they never seemed to receive it. faxed all again along with general warranty deed. left multiple messages with some unidentified voicemail box i was told was a supervisor. never a return call. finally spoke to someone 3 months after dad's death only to be told POA was null and void, they didnt have to talk to me and i could continue to make payments with no tax credit. when i was asked to speak with someone else was told by the rep "if you dont tell me what you want to talk to them about, im not going to transfer you." it's an absolute nightmare dealing with these people!

by Pamela Chambers From Powder Springs, GA on March 28, 2008

Good customer service so far by phone representatives.

by Anonymous From D'Iberville, MS on March 24, 2008

by richard thompson From Camp Verde, AZ on March 22, 2008

by Zoraida tamba From Carson, CA on March 22, 2008

dont really know about carrington they just bought are old mortgage company or lender

by Anonymous From Crown Point, IN on March 19, 2008

Ajustable rate going through the roof, No return calls from carrington, Cannot re-finance as house is worth less then two years ago. They can have it!!!

by SALINA THOMAS From Los Angeles, CA on March 14, 2008

Great customer service.

by Southern Gal From D'Iberville, MS on March 13, 2008

We purchased our home in 2005 exactly one month before hurricane Katrina. It was left with a brick shell and had to be completely redone. Our mortgage was of course sold in 2008 to CMS. When we couldn't pay the payments because we were waiting on grants and living in a FEMA trailer we were told to sell our house if we couldnt pay the increased interest rate. They set up a payment plan for $500 more a month than our note was already. We are now behind on Jan, Feb, March. Recieved forclosure notice. They call up to 6 times a day , and put their answering service on the line. It's hard to even get through to speak with anyone. It's hard to get your head above water , if we could just catch up we could make the payments. They don't want to meet anywhere in the middle at this point. I believe in paying your debts, but it's hard when I can't come up with $5,000 at the same time. Does anyone know if they allow balloon payments? I really don't want to lose my home. We haven't been moved back in it for very long. My daughter lost everything she owned in the sstorm, I can't tell her that she's going to lose her home again.

by dede denman From Spring, TX on March 13, 2008

by Anonymous From Las Vegas, NV on March 11, 2008

They are totally unwilling to help. They approved me for an ARM and then when the ARM keeps going up and up they now say I don't qualify to refinance. BIG SHOCK!!!!!

by Alison From San Antonio, TX on March 04, 2008

House and payments were awarded to my ex-husband in divorce decree in Texas, I advised CMS of such and to stop harassing me. I haven't lived in the house since before the divorce 2 years ago...sent final decree to CMS for review. They never got back to me. I don't want the house as my ex raped both my daughters in it. Told them to foreclose and to take my name off it because of his status in prison and my not wanting it. They're a bunch of schmucks!

by Anonymous From Mesa, AZ on March 03, 2008

OUR LOAN WAS SOLD TO CARRINGTON B EMC MORTGAGE WHEN I WAS TRYING TO WORK OUT THE PAYMENT PROBLEMS WHICH RESULTED IN MORE PROBLEMS AS THEY WERE NOT AWARE OF THE ISSUES WITH EMC

by william Madison From Tampa, FL on February 28, 2008

by Anonymous From Macomb, MI on February 28, 2008

After myself and my husband loosing our jobs, ou ARM adjusted. After several calls to CMS, they basically told us there was nothing they could do. Either pay it our they would foreclose. Now, we have to be out of our house by June with our two children. We tried everything we could to make payment arrangements, which they won't do, we even tried to do a short sale on our house which they wouldn't accept. They DO NOT CARE about anyone's circumstances.

by finallycaughtup From Foothill Ranch, CA on February 27, 2008

they modified my loan back down to the old rate of 6.5 and rolled all my late payments in to my balance. Rick in the modification dept. was great.

by Anonymous From Clemmons, NC on February 27, 2008

My wife and I had had our first dealings with CMS on 2-25-2008. We to had our mortgage with another company(Homecomings Financial). WE have never had a company, even a credit card company, be as rude and arrogant as the two people we had to deal with. I can say they really do not care at all. We to had an ARM rate. Ours will only increase $100 a month. But as we all know in todays time that can be a lot. One of the guys had the nerve to say whats the big deal, it is just $100 and if we can't afford that, then we don't need to be in the house. All we wanted was to keep our mortgage where it was and we even sent in the paperwork they had requested and then were told they needed different documentation. Overall, they have the worst customer service I have seen in my life. We are going to refinance with another company, so we will never have to deal with CMS ever again. Good Luck!!

by Rufus Sims From Maysville, GA on February 27, 2008

we was sold to them by GMAC. We was not told that interest rate was going to go up. until it happen, now they say it is going up every 6 month until they reach the highest rate. if you are having problem paying one amount how do they think you can pay a high payment.

by Annette Jones From Omaha, NE on February 26, 2008

I'm not sure who they are but they expect me to pay the past due mortgage, plus 20% more to get caught up on my past due. I'm able to pay the 20% more amount to get caught up?

by Susann Gandolfo From New Orleans, LA on February 15, 2008

House was damaged in Katrina and insurance was held in CMS' loss draft department. (try to get them on the phone - they are truly lost) After several attempts to get the last of the money -$12,000 sent to us to pay laborers - they balked at paying because we are not "finished" with the house. We have a 1850 Greek Revival, two story historic property that has been under renovation for years and Katrina did specific damage to it and we were in the midst of restoration when the storm hit. We have to have CMC inspections to show the work accomplished before we can get a payment and our inspector has related the above information to CMS - I called them three times about getting the final payment and now they refuse to pay it because the entire house is not completed ( they do not understand or even try to understand our historic district status) and now have charged us $300 for the inspections that they require. We are ready to scream with their purposefully mis understanding of our situation. they are not bad people, they are mis directed, and probably not managed correctly. We will have to hire an attorney to get this final payment and it will cost them in the long run, but I am very very disappointed in their policies of hour- long being on hold and never being able to contact a person who will call you back. The loss draft department being unavailable and in general a complete lack of respect to a customer who has paid every note on time.

by Remita From Metamora, MI on February 12, 2008

Everything written here on this forum is ABSOLUTELY true with the exception of the one dude telling us that we knew that we had ARM's so we should pay up. Uhhh New Century/UNCARRINGTON put people in high rate mortgages attached to the friggin Libor rate out of England. Then payments are adjusted every 6 months and of course they NEVER adjust down. Send in your keys (jingle mail)!!! When our mortgage note was approaching 60% of our net pay it is time to bail. In 2 years, you can get another mortgage. It is better to pay your credit cards than it is to pay this scam of a corporation. Can anyone say class action lawsuit. See Ameriquest Mortgage for details on what they had to pay to the consumers after unfair lending practices were discovered.

by MIRELA BABOS From Grand Prairie, TX on February 12, 2008

they have been great about it but I really need to take the last 3 payments (jan, feb, march) and move them to the back so I can be on time, can you help?

by Rebecca Spiller From Strasburg, CO on February 08, 2008

by Anonymous From Decatur, GA on February 05, 2008

by heather pinkerton From Prescott, AZ on February 04, 2008

they purchased my loan, and after an accident I fell behind , and all they do is harass me 10 calls a day, thank God for Hope know- they have been communicating between us- they listen to them

by Ryan T From Las Vegas, NV on February 02, 2008

My purchase of a home in Las Vegas from Carrington Mortgage Services LLC has not been a positive experience. I presently have a complaint into the State Of Nevada Real Estate Division and the Better Business Bureau against them and their agent Val Hymas of RE/MAX Advantage for misrepresentation and breech of contract. I would suggest avoiding these two companies.

by Anonymous From Sioux City, IA on February 01, 2008

anyone want to join the class action law suit for violation of the truth in lending law?

by Anonymous in IL. From Calumet City, IL on January 29, 2008

Carrington mortgage Company should be ashame of th way they treat their customers, we are only trying to have a home to raise our family's in and they really don't care if people end up in the street with know where to go ,ruining hard working people lives and their credit. Not to even mention people who have saved and struggle to even be able to have a home to live in. Thank you Carrington mortgage or should i say New Century for ruining our life and just ruining a whole family. I hope that the lord will bless you very well, I hope that the owner's of this company sleeps very well at night.

by Susan Sloan From New Smyrna Beach, FL on January 29, 2008

I can not really say, they just took over my mortgage in January 2008

by Anonymous From Columbia, SC on January 27, 2008

They offer no help, but ask for post dated checks, or get the money from anyone else, etc. They call twice a day after I have agreed to call them weekly with any changes or just to check in. They advise that I won't receive these calls but weekly but this has not been the case. I requested someone to try to assist with any modification programs and they said without a job they would not even consider it. It would have helped as they know that my mother has been paying my mortgage and they would have continued to get paid. I was just requesting a lower payment during this time or something.

by robert serrano From Scranton, PA on January 26, 2008

by Anonymous From Excelsior Springs, MO on January 23, 2008

by Missy From Tunkhannock, PA on January 15, 2008

i also have a adjustable rate mortgage which was taken in 2004 when the company was new century. i have had problems making my mortgage as i am a single parent plus my rate rate is now 10.265% and goes up again in june of 2008. i have tried to refinance with other companies but late payments show up on my credit report which i have made all payments that had been late. so this is really new century but just under a new name?

by Anonymous From Denver, CO on January 14, 2008

Terrible Customer Service Reps that talk down to you. They will work with you, but you better have lots of $$$ because they make repayment almost impossible. I wish I had never heard of them..they have to be one of the worst to deal with.

by Shopper From Millington, TN on January 04, 2008

we had a loan with New Century. We were never behind however, I found their customer service lacking. They were horrible. Your payment is not "late" until the 16th. We get paid bi weekly and often couldn't pay it on the 1st. We always paid it by the 15th at the latest. Sure enough on the 2nd they were calling. They even called my husband at work! I explained to them every time that we had nothing to talk about until the 17th because that is when it is late. I too had a suspense balance, which they said I could apply to another payment if I got enough, but when I had enough they said it was applied to other things!????? We refied a few months ago and they are still sending letters saying they need information from us about our mortgage..stay away if you can help it.

by Anonymous From Graham, NC on December 31, 2007

We too were financed with New Century and the people there were no understanding at all. In fact, at times they were plan rude. We did not know at the time they would be filing bankrupt. We had a misfortune last year and was not able to get caught up. They would not take partial payments nor would they put a payment on the backside. We have learned that Carrington is the same people as New Century just under a new name and they are no more understanding now than they were before. Our interest rate has also gone up and will continue to go up possibly every six months. I would not recommend this company to anyone. Prayerfully, in 08 my husband can refinance with another company b/c I don't want to give then another dime!

by Craig From Las Vegas, NV on December 31, 2007

I bought my first house through NEW CENTURY 2 1/2 years ago on a 2 yr ARM at 6.5%. after almost 2 yrs. I fell behind due to a short lay-off and an unexpected kidney surgery for my daughter.I called NEW CENTURY when I got back to working overtime, told them that I could make 3 payments of $1600 over the next three weeks to catch up they told me not to send the money unless I could send it all at one time. I didn't know at the time but they had already filed bk. They were going to foreclose on my house in June. I really didn't want to lose my house, but they didn't give me any other choice. I had to file chapter 13. Now my rate went from 6.5 to 9.0. I talked to Carrington about a mortgage modification because I can't afford it anymore, and they said it could take up to 30 days to process. I tried to re-fi but nobody will even talk to me.

by jim From Jasper, TX on December 18, 2007

they demand more than what you can pay when you try to make up notes.

by Anonymous From Saint Helens, OR on December 17, 2007

Is there anyone else out there who has absolutely lost all of their mortgage history with the credit agencies, because NC quit listing their mortgage payments when a bk was filed? When we had to file bk on our house 3 yrs ago, NC quit posting our pmts to them. We have no history for refi companies to check, so no one will touch us to help us get away from New Century aka Carrington Mortgage. We cannot rent or buy a home with no mtge history. We continued making the pmts for months after the bk even though we received no pmt receipts from NC saying that the pmt was made, and we couldn't get them on the phone to verify that they had received our money. We eventually stopped all pmts until we knew where our pmts were disappearing to. To this day we have never received notice of any kind about non-payment. Every few months we get a threatening letter from Carrington that they are foreclosing our property on such 'n such a date, and yet there has been no further notice after each letter. We are really in a hole now as we can't refi since we have no records of our payments. We can't sell because the trustee for the bk still hasn't released the house even though we filed a ch7 and it was discharged 3 yrs ago in January. In the meantime, CMS now wants to "work" with us on a repayment plan (per another letter, of course) . During all of this mess NC filed bk themselves and we really got screwed. Now what? We are getting a real estate attorney tomorrow to deal with CMS, the Oregon trustee, and those two yahoo's from NC (who became CMS)are criminals of the worst kind. They don't want our payments as much as they want to force us out of our home. When the market picks up they will make a killing on the re-sale of all these homes.

by FRUSTRATED From Melrose Park, IL on December 12, 2007

EMC sold my mortgage to this company in October, I just found out 3 wks ago. I'm now trying to find out what happened to my November payment since CMS just sent me an intent to foreclose letter. I have not paid December yet because I was trying find our where to send payment also since I have not received a statement from either company...this STINKS big time. I'm out as soon as I can refinance!

by Anonymous From Eagle, NE on December 12, 2007

These people are the worst of their kind They will not help retired people when they are in finance trouble and will not extend our mortgage payment for one month with our big big charges

by Anonymous From Colorado Springs, CO on December 11, 2007

I have had no dealings with this company, however, youo should all be ashamed of youselves. PAY YOUR MORTGAGE! It should not come as a suprise to you that your mtg pymt is going up, you have an ARM. Did you really think your payment would go down? I am willing to bet that most of you took out 100% loans in the first place. Pay your bills, don't expect someone to bail you out because a company put you in a risky loan. If you bought more house than you can afford, blame yourself, or move.

by Anonymous From Streetsboro, OH on December 10, 2007

They are the worst people i have ever dealth with.They charge you late payments when your not even late, they hold onto payments to make them late, they have also tried the same thing with me saying my checks bounced months ago and they never told me. Of course they did not. They try and foreclose as soon as possible. there the worst.

by Todd M. From Irvine, CA on December 10, 2007

Apparently they think they are "world class". Actually they are "world-class a**es!"

by Anonymous From Henderson, CO on December 06, 2007

This company is extremely rude. Customer service seems unheard of. I am going to change Mortgage Companies ASAP!

by scott From Elkhart, IN on November 28, 2007

the govt keeps cutting rates my arm keeps going up ,im at10.5 right now. will it evevy stop

by Anonymous From Hanford, CA on November 24, 2007

With the change over they lost three of our house payments and now are threating foreclosure.The do not believe our bank, nor canceled checks, nor bank statements. Our credit has been irreversible damage

by Anonymous From Haverhill, MA on November 20, 2007

Carrington is trying to kick me out of my house because New century screwed up with my mortgage. they stated that i did not have a warranty, and then 1 1/2 years later they want me to pay up 26,000 in the matter of 20 days. i tried to get this fixed for over a year with NC but they didn't want my money. they are crooks! i have agreed to pay them only my regular scheduled payment, but they state that "Carrington" is not responsible that "New Century" is. They are the same company, did they all have a lobotomy? I have the FTC, BBB, Attorney General and the Banking Commission on their behinds. Never ever trust a company that switched names because the lost money! FRAUD!

by kulwant From Manteca, CA on November 14, 2007

Carrington Mortgage Services is a 100% fraud i can prove that, don't get any mortgage from then they are crook

by Screw CMS back From Irvine, CA on November 07, 2007

CMS is just the folks from new century and fremont that were told by the fdic and the SEC not to originate mortgages anymore and are clearly in violation of the law. Call the FDIC and SEC and tell them that Brad Maurice and Kyle Walker are on CMS payroll in direct violation of rulings by two government agencies. Call CMS directly to tell them off at 714-517-5000 Report them at: FDIC Call Center: 1-877-ASKFDIC (877-275-3342) 8:00 am - 8:00 pm ET; Monday - Friday and SEC Branch of Registrations and Examinations: (202) 551-7250 F U CMS!!!

by screwed big time From Cleveland, OH on October 30, 2007

i also had mailed a payment to new century before i was notified about the sale, my payment was attached a late fee. i called cms to try to refinance and they said rudely "we don't do that" I have lived in my house for 10 years and have zero equity in it. every month i have some kind of suspense balance that no one knows what it is of 100.65 They suck! i feel like letting them have it back!

by Anonymous From Memphis, TN on October 29, 2007

I started a loan with new century which is now Carrington a year ago. The thing was i had problems with WAMU dealing with my escrow. so i made the switch. when i set every thing up my taxes and ins. were paid by the company. now a year later CMS said that they have no record of my ins. in my escrow acct. and they didn't pay my county taxes they only paid city. this was the same bull i was running from at WAMU and here it is again. i have been in my house now for 5 years and the ins. part of my escrow is still a problem. this company is a joke!

by screwed From Minooka, IL on October 24, 2007

I have a arm that was 6%and now is9.65% i called CMS months ago stating i need to work out a lower rate the rude people told me the only thing to do is to find more income.in sept they called me on the 2nd and payment is not late till the 15th.i told them Oct my arm adjust and i cant make the payment so i filled out a hardship package 2 weeks ago still haven't heard back.they called my job Oct 11,07 wondering where the payment was.so as of now i will have to foreclose and file bk.thanks CMS.you guys will soon be on the unemployment line.

by annonymous From Medford, MA on October 24, 2007

Everything negative is true!!! They will not work with you for any reason.....pay up and shut up is the message they give you!

by Anonymous From Napa, CA on October 18, 2007

Carrington Mortgage Service is a total scam and should eventually be found criminal. I pray that I get out of this mortgage before they rip me off any more than they already have. New Century website (for payments) disappears without any notice or link to new site, and they collect late fees from everyone that typically makes payments online.....total scam. BEWARE!

by Anonymous From Detroit, MI on October 18, 2007

I agree with you all when u say that cms is horrible. I have an (arm) through them and they have adjusted it higher by $79 twice in the last six months. I am also looking into refinancing. CMS will follow New Century at the rate they are going.

by Anonymous From Everett, WA on October 17, 2007

We too have had a bad experience with Carrington Mortgage. I was recently unemployed and was not able to make the full payment. Called and spoke with several rude/nasty agents to try to make payment arrangements. They said that they do not make payment arrangements, HOWEVER I found out that technically a payment is not past due until the 1st of the next month. We did end up paying before the 1st, and do not have anything negative on our credit report. BUT all of the sudden our payments have shot up to 2500.00, according to them they did not calculate prop. tax correctly, leaving us nothing in escrow to pay the taxes!! We had to call to get the information, they did not mail out a letter of explanation! We called today because we are not able to make the 2500.00 payment and having hard time with refi. due to penalties. Again, not willing to even assist! Escalated to a supervisor who waived late fees, but also said that no payment arrangement and if we did not make payment by Nov. 1st that they would start foreclosure proceedings! In 5 years we have never been late! now we are going to try to get hud involved to see about options. This company is horrible and should be reported to all agencies!

by Anonymous From Lakeport, CA on October 16, 2007

still working on an opinion

by RICHARD From Gretna, LA on October 16, 2007

CANNOT ACCESS WEB SITE. SAYS CERTIFICATE NOT VALID. CALLED ME ON THE 15TH ABOUT PAYMENT DUE BY 16TH ABOUT LATE PAYMENT. NICE AGENT TOOK MY PAYMENT OVER PHONE AND WAIVED CHARGE. HE WANTED ME TO PAY AN AMOUNT GREATER THAN MY LAST PAYMENT WHICH IS ALSO INCORRECT BUT WHICH I PAY ON THEIR PROMISE TO CORRECT SAME SINCE JANUARY. I HAD A DISPUTE WITH THEM OVER MY FLOOD INSURANCE POLICY, WHICH THEY SAID HAD EXPIRED. THIS POLICY WAS CONTINUED IN FORCE. THIS POLICY WAS IN CONSTANT FORCE SINCE MORTGAGE INCEPTION. MY AGENT ALWAYS SENDS THEM COPY OF RENEWAL. THEY PURCHASES A POLICY FOR AT LEAST 2X REGULAR PREMIUM. NEXT TIME THE PURCHASED A POLICY AT 6X REGULAR RATE. ALL FLOOD POLICY'S ARE PURCHASES FROM THE FED. FLOOD INS. CORP AND ALL AT SAME RATE FOR YOUR ZONE.I BELIEVE THEY ARE RUNNING A SCAM TO GET POLICY COMMISSIONS FROM SALE. THEIR INSURANCE DEPT. SAID PROVE IT TO THEM. I DID AND NO RESULTS.

by Anonymous From Lakewood, OH on October 12, 2007

Carrington is just New Century with a new name. They called my job once on the 2nd of the month when I had made my payment online on the first. Told them they could not contact me at work again and if they did I would sue, haven't gotten a phone call at work since.

by anonymous From Lakewood, OH on October 12, 2007

Carrington is just New Century with a new name. We all need to turn them into the BBB. They will call my house on the 2nd of every month even though I make my payment on the 1st of every month online. Trying to get my house refinanced as soon as possible but Carrington is holding that up too.

by Skinned From Grosse Pointe, MI on October 12, 2007

These people are insane. I sent in a payment at the old rate - before the ARM "adjustment" and they held the payment because it wasn't EXACTLY what they wanted - so of course that month ended up with a late fee. Now the next month I paid what I was told is everything - BOING - another hold and more late fees - PLUS a rude letter about foreclosure. All for $148.00. Nitwits...

by Anonymous From Providence, RI on October 04, 2007

I HAD FELT BEHIND FOR 6 MONTHS ON MY MORTGAGE. IM WORKING A MODIFICATION LOAN WITH CARRINGTON MORTGAGE AT THIS TIME AND OFFERING ME A PRETTY GOOD OFFER ON MY MORTGAGE. THEY'RE SEEM VERY UNDERSTANDABLE OF MY FINANCIAL SITUATION. HOPE TO GOD EVERY IS LIKE IT SOUNDS OVER THE PHONE.

by annonymous houston texas From Houston, TX on October 04, 2007

i agree cms stinks--it took forever to get the information where to pay after new century sold out--so i was late for the fist time in 2 years-then i had some other issues and was late due to my error--round and round i went with them--finally they took my payments over the phone with a additional cost--now i am trying to pay on line for this months payment and getting nowhere--will just have to mail it and of course they will consider it late since it the 4th

by rhonda From Moravia, NY on October 01, 2007

My daughter went into the icu unit unexpectedly the Friday I was to make my payment of $1800 and get caught up. They immediately started foreclosure action the following Monday even though I spoke with them and told them the payment was late but had been make- now there is no record of my payment and I have a buyer but they will not settle. All this is 1 month!

by Anonymous From Bridgton, ME on September 29, 2007

Carrington has harassed me at work every month since they took over New Century

by diane burnham From Bridgton, ME on September 29, 2007

oh terrible...they call and harass my husband at work, yell and get him very worked up. they wont listen to you and override your sentences..how rude! they don't do what they are saying they will do and their attitude stinks..not professional, and no compassion for the home buyer.

by Amy From Phoenix, AZ on September 26, 2007

Everything negative said here is absolutely true. I am actually on the phone right now because of a payment agreement they screwed up-and admitted to!! Steer clear of these guys, they are still New Century with a new name. Take notes, get names of people and keep a file handy. If they don't fix it this time, I am calling a lawyer!

by anonymous From Bakersfield, CA on September 17, 2007

This company is Unbelievable! Who calls on the second of the month and wants to know why you didn't make your payment 'ON TIME"? Isn't there a 15 day grace period? And why can't I make a promise to pay on-line????

by Anonymous From Brea, CA on September 17, 2007

You people do not understand that they are int he business of money. All they care about is you mailing your payment,why should they care about helping you? I hear they are going to do away with online payments all together, then you wont have to complain about the website. Oh, and read your Note, your payment is technically considered LATE if its not paid by the 1st of the month...

by Laura From Peoria, AZ on September 14, 2007

Carrington has harassed us every month since New Century sold our loan. Loan not late until 15th and of course you pay your payment when you get paid...5th or 7th. Carrington calling demanding payment and not even listening to anything said. It's as though if they can't read it from their book, they don't know how to talk... Ready to refinance just to take out of Carrington's hands.

by 1SG United State Armed Forces From Tacoma, WA on September 13, 2007

Whats going on with this company? I have mortgage thru this company, its seems to me that the quality of the staff is poor at best, now being in the service will my wife be taken care of in professional manner if I where to deploy, I will not stand for that my wife will not deal with the brutal tactic of this company. The comments that are posted here show a poor customer service, very poor, customers service should be NUMBER ONE and not the bottom line, the staff with this company should be accountable for their action, this should be a great to deal with but people within this company will only bring it down, some body needs to clean house, lets get rid of the rude staff, and get some body in there that the customer will have pleasure of dealing with.

by Anonymous From Olympia, WA on September 11, 2007

WE went into foreclosure but they worked out a repayment plan with me and I just finished with that but they've always been very pleasant with me over the phone Maybe It's like my mom always said 'Prayer Helps"

by Anonymous From Humble, TX on September 11, 2007

I have been experiencing the same problems trying to access the web site and to make payments. I finally stumbled upon this link today and was able to make a payment and print a receipt with no problem. Hope it helps! https://myloan.newcentury.com/webapps/servicing/myloans/policies_practices.do

by LN From Loveland, OH on September 10, 2007

Did not find out about the change until the 2 weeks after the payment was due (I had already paid New Century since the payment is due the first). Later, made payment by phone since website was not working. When I went to balance my checkbook (I get paid monthly, so I only do this on the first) I found that no payment had been deducted from my checking. Called Carrington- they said the check bounced (we had well above the debit at all times). Unable to answer why they had not called or sent any letter about the returned item. Called the bank since I knew the money was in there. Bank stated that the item had never been presented for payment and that funds were more than sufficient. Called Carrington back to ask what account number they had on file. They said they did not have that information. What?? Then how did they present it for payment?? They told me I would have to have the bank fax a letter stating that the funds had been there. The letter was faxed and I gave the info to Carrington again. The late payment is still on my credit report AND I had to pay for the pay by phone. All I wanted was to make an online payment like I have been for the last 3 years.

by Anonymous From Detroit, MI on September 10, 2007

No empathy from Carrington! They will not help you if you need.Just pay the payment, they don't care what you are going through.

by Anonymous From Georgetown, KY on September 06, 2007

DO NOT get an A.R.M. (Adjustable Rate Mortgage) Loan with any company!!!! If you can't afford a fixed rate, then you can't afford the payment when the A.R.M. goes into affect. They tell you that the rate will go up, but that the rate can also go down. BULL!!! It will NOT go down. And when it goes up, it goes up alot. Even if you can afford the higher payment, you're paying money that you shouldn't have to. Someone is getting rich because your credit wasn't the best. In all scenarios, you would be a thousand times better off if you just rent until you can get your credit score better for a fixed loan. It is easier to clean your credit than what anyone will tell you!!!!!!!!!!! Just do not get 30 days behind on your car or current mortgage. That will bring the score down quick. The other stuff, not as bad and the creditors of the other stuff are more likely to help you.

by Anonymous From Georgetown, KY on September 06, 2007

We called Carrington Mortgage Services collections dept. because there had been a late payment post to our credit report that we didn't think should be there. We talked to a man named Richard. Not only did he not pay attention to what we were saying, he was more concerned about this months payment which is only a few days late (past the 1st). The way he talked to us made us feel like we were being interrogated. It seems CMS doesn't care about their customers, but just getting their money. As if we don't pay, they're gonna come break are legs or something. Are they former mob bosses or something?

by Anonymous From Tracy, CA on September 05, 2007

Carrington Mortgage Services will not fix the website so you can pay online. After calling them I was told I would have to pay over the phone and they would charge me a fee. They have raised our adjustable rate higher than anything we could qualify for and refuse to work out anything out to help us keep our home. They will call several times a day if you do not pay by the 1st of the month.

by Anonymous From Arizona City, AZ on September 05, 2007

We were suspicious that Carrington was really New Century, now we know we were right! When they took over our loan from New Century they started harassing us with phone calls saying that our payment was late. We paid our mortgage at the same time as we did with New Century. This happened 3 times the first month with them and once this month so far. They are very rude and unwilling to work with you. We have