Beneficial

by Terri From Hudsonville, MI on November 11, 2009

For years we made a half of a house payments every two weeks, always on time. This July when my husband lost his job (which was 3/5's of our income) I called them that very day. I gave him our monthly expenses right there over the phone and our income. I was to then fax over proof of income and he said that within two weeks "hardship dept" should have a decision. The following week I was admitted to the hospital through emergency for a week. By the time I returned home from the hospital I had received a letter that my application had been suspended as they had not received the hard copy of proof of income. I sent the info to them as soon as I got back to work (which was exactly two weeks from the initial phone call to them) including my hospital discharge paperwork so that they would know that I was being completely honest, up front and acting in good faith. They then took three weeks to let us know they wanted additional information. I sent that in immediately and again they took another three weeks to respond. I placed calls to them at least twice a week but to no avail. They were nothing but evasive and misleading. All the while they kept telling me to keep the payments current. I have given them the same information over the phone repeatedly and they have promised that it's all been noted on my accounts. They were also told that due to my hospitalization in July/august I required surgery and would be on disability for 4-6 weeks and I gave them those dates also. It is now November 11 and they still claim that they do not have all the information necessary and get this.....their latest scheme is that they have no information on one of the mortgages. I explained that every time I faxed info to them I included both Loan #'s but they said that I was supposed to fax everything separately and twice. Once for each mortgage. WTF...don't they have a copy machine or anyone with an 8th grade education? When you receive a fax that has two account numbers you input the information received on both accounts. Oh no that's not how it works. I now have to send everything again and oh by the way you're behind on the mortgage can you make that payment today? I told her I would but since it's fall all the money has fallen off the money trees out back...so sorry. In addition, they received notice from us in writing in september that I was going on disability, one of the mortgages had the accident and disability insurance that we have been paying the premium on for years. They just told me today that no claim has been filed even though they knew this for two months! After claiming they couldn't find the policy and I pointed out that I was holding a statement in my hand showing the policy they finally found it. Now they are supposed to mail out in 7-10 days paperwork for me to complete and my physician. How uneducated and incompetent are all of the employees there or are they all just crooks! If you really were going to help someone you would have sent that paperwork out two months ago when you were notified that the policyholder was going on disability in the meantime they think I should make that payment with what? It has been just under four months since I first contacted them and we are in the same place we were the first day I called. I worked 17 years for a 40 million dollar insurance broker and never ever would we have even considered treating a customer this way. In fact had any of my employees been even half as inept as the people at beneficial, they would have been out of a job immediately! To top it all off their collections department is now calling my home every hour from 8 am. to 9 pm and guess where they are calling from....India. They cannot be understood much less trusted. The last one that called I explained that I am an american with a debt to an american company drwan up on american soil for an american home and I only deal with americans on american soil who speak clear, concise and coherent english. Beneficial is probably paying these poor slobs in india all of a $1 a week, slave wages because they are too cheap to take care of their american customers with american workers. There has got to be someone that these people can be turned into. If there is a lawyer or group that is going after Beneficial please contact me at msufan0804@comcast.net as I am willing to be part of any class action suit or group claims/actions against them. THEY MUST BE STOPPED!!!!! Lastly...a warning to all, if you are looking for a mortgage stay away from Beneficial/Household Finance/HFC/HSBC or you'll be sorry someday. If you have a mortgage with them and even if you are financial sound right now I would highly suggest it is in your own best interest that you do some research and refinance as quickly as possible with a reputable company that does care about their clients and is willing to work with them.

by Anonymous From Mossyrock, WA on November 08, 2009

Refinancing was not offered and help with payments or allowing a grace period to restructure was not listened to. We did not have the ability to shop around and took a higher than normal interest rate, we thought it was because we were dealing with a manufactured home. At this point, we'll have to do the best we can for a few years until we can get to a bankruptcy court...the outlook does not look favorable.

by Theresa From Pine City, NY on October 26, 2009

They don't know what they are doing in their offices. The employees don't seem to care about errors.

by Anonymous From Copperas Cove, TX on October 26, 2009

by Theresa From Pine City, NY on October 22, 2009

Beneficial sucks!!!! I'll ban with anyone who wants to. Anyone know how to contact their foreclosure department?

by Anonymous From Alburtis, PA on October 06, 2009

I GUESS IF THEY WOULD HAVE BEEN MORE PROACTIVE IN THEIR NEED TO LET US KNOW THAT WE WERE BEHIND IN THE PAYMENTS. A SHERIFFS SALE NOTICE IS NOT THE WAY TO DO IT.

by Margaret Upchurch From Greensboro, NC on October 04, 2009

by Anonymous From Hermann, MO on September 22, 2009

Awful company to work with. I try to call the number and get a voice mail and no return phone call. Will not work with you at all

by DENEENE HOLLAND From Crisfield, MD on September 13, 2009

BENEFICIAL SHOULD BE INVESTIGATED! WORST COMPANY TO DEAL WITH!

by Anonymous From Salisbury, MD on September 13, 2009

WORST COMPANY EVER ! PLEASE HELP WITH FORECLOSURE

by Roy McClung From Parachute, CO on September 10, 2009

They were pretty good to work with early on, but I don't think they were very up front about a lot of things. They also closed their local offices without letting us know so we now have to deal with a corporate voice in another city that doesn't care about our local situation or relationship.

by Connie From Newark, OH on August 31, 2009

I agree this company sould be sued. WE who have been screwed by this company should band together and do something.I learned this in 1986. I had 4 loans from them perfect always paid on time. Then took another loan and 3 months in I lost my job I did get behind 2 months and got so much harassment Here I been a loyal custmer and going through bad times. They didn't even try to help me. I started working again and catching up on my living bills home car told them I would be able to pay soon. They called my job Well I went to pay them and they would not take it and took me to court !!! Anyone want to gather together on this? Let me know I'm for it. It's time we stop laying down and stand up for our rights.

by Anonymous From Oregon, WI on August 21, 2009

Why is this company allowed to be in business? Corruption based on these types of lending practices will only stop if people sue, create class action suits and Government steps in to represent those unable to afford representation against such a large firm.

by Anonymous From Colonial Heights, VA on August 21, 2009

Beneficial rejected payments from us, then filed a notice of default with the courts and are trying to foreclose due to these payments we can prove are 100% up-to-date. We have an attorney that appears afraid of this company and wants us to pay arrears that we have proven are not due. Worst company in the history of finance. I will live in a box, a cave, or a hole in the ground before I pay these people money I do not owe. Stay away from this company, they seem to be exempt from US law and will run over us all if allowed. Mr. President please help. I've been a soldier for 25 years doing my part to preserve the American way of life, this company denegrates it.

by Anonymous From Galt, CA on August 18, 2009

by mary kay jones From Danville, KY on August 17, 2009

The problem I have with Benefecial is that I cannot ever get the same information consistently and I would like to be able to work with one CSR rather than someone different every time I call. I spend a lot of time on hold and cannot get through in a timely manner. My debt keeps piling up with them and it seems it never goes down.

by Linda Skavlem From Graham, WA on August 13, 2009

They have always been very helpful in the past and worked with me.

by heartbroken From Las Vegas, NV on August 10, 2009

The President must do something.Its not right what they are getting away with. I paid my second off only a year and a half ago of 50k then times got hard being a small business owner and medical condition and to top it off a terrible divorce im luck im sane. They refuse to work with me and any day I know they are going to throw me in the street.Its crazy I offer to pay them 1400 a month and houses in my development are selling for 99k and they refuses to take 1400 a month! its not right someone has to stop them. this will ruin my life its all i have.

by Anonymous From Auburn, IN on July 10, 2009

this company is nothing but a loanshark stay away

by Terry and Suzan Noerr From Hawthorn, PA on July 06, 2009

I have had nothing but problems with this company. I filed bankruptcy and chose to keep my home, not put it on the bankruptcy and they treat me terribly now. I don't get a statement or bill or anything from them showing my balance or anything. I've called many times, they told me to request it in writing: I've done that a hundred times and they've lied to me, they still haven't done it. They are liars and cheaters. Predatory lenders.

by Anonymous From Carlton, GA on July 01, 2009

They will not try to work with you. And they give false information.

by Gary Rink From Mountlake Terrace, WA on June 18, 2009

by kym weathers From Central Point, OR on June 14, 2009

i have paid 3600.00 a month to beneficial, my house is upside down cant refinance it, causing me to loose my home they wont work with me on lowering the payment, said the house was worth it when they did the loan a year ago, but they lied the house was not worth what the loan was for at that time either, then they had me put my husband on the loan i got the loan they then took him off the next day.. i need to try to save my home i have a disabled son but they wont help me lower the amount.. don't trust this company!!! obama please check them out...

by Anonymous From Rushville, OH on June 03, 2009

by robyn osborne From Morristown, TN on May 29, 2009

if i could get lower house payment i could make it

by Sharon Bennett From Blackshear, GA on May 22, 2009

They have worked with us.

by Anonymous From Steubenville, OH on May 13, 2009

This company should be shut down. President Obama needs to look at this company and put a stop to their predatory ways.

by Anonymous From Concordia, KS on May 11, 2009

by Anonymous From Warsaw, IN on May 05, 2009

Since I came out Chapter 13 I can't even get a statement to pay my payments. When I have tried to contact them I get an answering machine and never a call back. And I tried to go to local branch but they have closed all the branches.

by Anonymous From Bicknell, IN on May 01, 2009

by Willie From Lancaster, SC on April 28, 2009

Loan Sharking! This is what this company is. You talk to this one and that one and no one knows anything about what you're talking about.They are cocky and rude.I was on hardship for 6 months and asked for another due to job loss they granted it but during the transaction they declared that i owe 236.oo they will not get it.I have been paying on this loan for 2 years and it is still 2000 dollars more than i borrowed.Tell everyone you know don't mess with Beneficial.

by Chris From Bridgton, ME on April 27, 2009

The WORST mortgage company EVER!!!! They won't work with you in times of need, they want to foreclose and take your home. Perfect example of predatory lending. We are currently trying to sue them. Stay FAR away from them if you're looking to refinance. BEWARE!!!!!

by Anonymous From Westland, MI on April 26, 2009

They told me I had to miss three months of payments before they could help me, and then when that time came they said no. Now, I can't get caught up due to that and the fact that they pushed me back up into a higher repayment because they denied helping me. I am in big trouble now because of their adding in taxes and modifying without telling me anything. They have not informed me of anything that they have been doing with my account, and now my three loans put me in an 83% of my income to have to pay them each month.

by wayne morgan From Smyrna, GA on April 26, 2009

by wayne morgan From Smyrna, GA on April 25, 2009

by Tyrone Peterson--Owner From Madison, WI on April 23, 2009

For the Homeowners that carry Beneficial or HSBC as their current mortgage provider. Over the past six months a team of lawyers, lenders, and wholesale lenders have been elimating the various problems on this blog.

by Christina Rotella From Clifton Park, NY on April 15, 2009

It did not seem to matter that i am working again and I have given them so much $$ in such a short amount of time which I feel shows my commitment to save my house.

by Anonymous From Warren, MI on April 04, 2009

Beneficial is the reason I have to file bankruptcy and lose my home!

by Jackieann Withrow From Clendenin, WV on March 30, 2009

by Anonymous From Harlan, IN on March 18, 2009

we have called them a couple of times in the past year asking them what we can do about lowering our payments and they say there nothing they can really do for us.

by max From Missoula, MT on March 17, 2009

having the same trouble. Due to things breaking down and some medical bills, we are a couple thousand behind and no one will work with us. Wish I had not refinanced with them 5 years ago.

by joann amendola From Trenton, NJ on March 07, 2009

This company refuses to work with me on my mortgage they just want to foreclose on my home, also for the last year ive been making partial payments being i coulndnt afford the hole one and they wont even count the money ive paid. there trying to say ive made no payments but i have the checks to prove ive paid something.

by Todd From Bristol, CT on March 05, 2009

I refinanced with Beneficial three years ago. Mortgae was(pay twelve months in a row without being late, the interest rate would drop. this would happen every year for ten years resulting in six percent interest rate). That was fine until we had fallen behind.In July of 2008 I had worked it out with Beneficial to pay my back taxes. This was a three way call, me, beneficial and the town I live in. At the end of the call it was agreed Beneficial will pay the property taxes. Five months later I am served papers from the sheriff saying the town was foreclosing on my house. I called Beneficial 100 times and redirected a thousand times with no help at all. I visited my local branch to ask for help with my situation and I might as well ask to perform heart surgery. She said she had know idea what to do and she would call someone. After a half a dozen calls she found who she needed to talk to. Even a branch manager had a hard time getting through to them. After all was said and done benefical finally paid the taxes that they said they were going to pa six months prior. In the meantime they jacked my interst rate to 9.75 percent, tacked my back taxes on my monthly payment. my monthly payment went ftom $2,150 to $3187.00. I applied for hardship and now my payment is $1832. Temporarily(six months). Now that Beneficial is closing up shop in the U.S. can you imagine how much harder it will be to get through to them. Is there anyone who knows how to get loan permanitely modified? Sorry for the rant but I,m sure you all understand. Good luck to you all!!!!!

by Claudette Walker From Phoenix, AZ on March 04, 2009

This company does not communicate or document information correctly, their representatives do not complete tasks timely and they seem to prey on people during a crisis. I brought this companies insurance (disability) they denied my claim which resulted in a law suit being filed against them.

by Tracie From Walnutport, PA on February 15, 2009

We went with Beneficial in April 2008. First they LOST 90,000.00 due to an internal error that took 5 months to fix-after our lawyer became invovled. At that time, we were given in writting our new monthly payment that would start on July 1. Since they were still trying to find our 90,000.00 in July we could not start the new program we were promised. Bottom line--we are going to court. I am looking for anyone that has had a problem with beneficial to contact me at kugradty@ptd.net. WE NEED TO STOP THIS COMPANY!!!! The more people we have the better the case it would be...Contact your state's department of banking....We did!

by Anonymous From Walnutport, PA on February 15, 2009

by Michael & Cindy Miller From Hillsboro, MO on February 12, 2009

I feel taken advantage of, I should have done more research but did not have a clue where to start.

by Anonymous From Wheeling, WV on February 11, 2009

I WOULD NOT HELP THOSE SOB'S IF THEY WERE LIEING ON THE STREET BLEEDING TO DEATH I WOULD PISS ON THERE HEADS WHILE THEY WERE DIEING

by Anonymous From Wheeling, WV on February 11, 2009

I WOULD NOT HELP THOSE SOB'S IF THEY WERE LIEING ON THE STREET BLEEDING TO DEATH I WOULD PISS ON THERE HEADS WHILE THEY WERE DIEING

by Anonymous From Orlando, FL on February 10, 2009

this is the worst company, currently having a hard time with a 2nd mortgage and they don't want to help.

by Becky From Greenwood, IN on February 10, 2009

This is the worst company ever! I feel royally screwed. They put us into a ten percent mortgage refinance a year ago and then said that we could refinance a year later with no closing fees at a "much lower rate", etc. I went in every month for three months recently asking for a refinance, esp. because my husband is in construction and was getting ready to experience a layoff. Every month they said that they could not help us. We owed more then our house is worth, etc. Now three months later my husband is laid off and we missed a payment. They called us a few weeks back saying they could refinance. Then they did not call us back. Once my husband got a hold of them their response was, "sorry can't help you because you are three months late in your student loan bills." Why call us in the first place then? During all of this we constantly receive "personal loan" shit in the mail trying to get us into more debt. Now I have contacted them and they say that we can apply for "hardship" on their website. There is nothing for "hardship" on their website. Can somebody please tell me what the hell they are trying to pull? If I had the money and means I would sue the shit out of them.

by Becky From Greenwood, IN on February 10, 2009

This is the worst company ever! I feel royally screwed. They put us into a ten percent mortgage refinance a year ago and then said that we could refinance a year later with no closing fees at a "much lower rate", etc. I went in every month for three months recently asking for a refinance, esp. because my husband is in construction and was getting ready to experience a layoff. Every month they said that they could not help us. We owed more then our house is worth, etc. Now three months later my husband is laid off and we missed a payment. They called us a few weeks back saying they could refinance. Then they did not call us back. Once my husband got a hold of them their response was, "sorry can't help you because you are three months late in your student loan bills." Why call us in the first place then? During all of this we constantly receive "personal loan" shit in the mail trying to get us into more debt. Now I have contacted them and they say that we can apply for "hardship" on their website. There is nothing for "hardship" on their website. Can somebody please tell me what the hell they are trying to pull? If I had the money and means I would sue the shit out of them.

by Anonymous From Cadet, MO on February 09, 2009

they draw you into bad loans when the times was good and now they don't want to help people save their homes.

by gene plymale From Wooster, OH on February 06, 2009

they are not very timely on insurance payments when they owe you but expect you to pay even when you cant

by Anonymous From Dayton, NV on February 04, 2009

When I refinanced with this co. they didn't have the ability to include my insurance on the house in the loan but I heard six months later they changed their policy but it was too late for me to be able to change my loan. I was desperate to refinance at the time because of a adjustable rate on my prior loan. I should have researched to find a better deal somewhere else. We live and we learn unfortunately.

by Anonymous From Katy, TX on December 29, 2008

I ended up refinancing with this company and they are the worst. I sometimes send extra payments on principle and they drag their feet about posting them until I call and call. They also offered bi-weekly payments, but they don't apply them until the last possible moment the payment date. They will hold money so they can take advandage of the high interest rates on your balance. Forget paying bi-weekly. Its just a joke.

by Barbara Harrison From Orlando, FL on December 23, 2008

They are extremely rude and many times non-responsive.

by Anonymous From Charlotte, NC on December 18, 2008

Benefical gave us a home equity line for $30,000 our home value is 125,000 we owe 110,000 so we are upside down in our home and feel trapped. We called them to try and get a lower rate because my husband and I are both unemployed. They said that since we owed more on our home than it was worth then we could not refiance for a lower rate. My husband asked why did we get approved for a loan more than the value of our house and the lady told him that they have now changed how the do assement values of homes now. Okay and so what I'm I suppose to do. My current mortgage company will not refiance me either due to this loan being more than the value of my home. We all know that now is a great time to refiance.

by Anonymous From Charlotte, NC on December 18, 2008

Benefical gave us a home equity line for $30,000 our home value is 125,000 we owe 110,000 so we are upside down in our home and feel trapped. We called them to try and get a lower rate because my husband and I are both unemployed. They said that since we owed more on our home than it was worth then we could not refiance for a lower rate. My husband asked why did we get approved for a loan more than the value of our house and the lady told him that they have now changed how the do assement values of homes now. Okay and so what I'm I suppose to do. My current mortgage company will not refiance me either due to this loan being more than the value of my home. We all know that now is a great time to refiance.

by Raquel Feliciano From Paterson, NJ on December 08, 2008

I think that Beneficial can give us a better workout loan considering our situation.

by Anonymous From Willoughby, OH on December 06, 2008

TERRIBLE THEY SAID I COULD DO A DEED IN LIEU NOW THEY ARE SAYING SOMETHING ELSE, PLEASE IF YOU HAVE BAD CREDIT GO TO SOMEONE ELSE.THEY ARE THE WORST EVER.

by rosalyn burston From Willoughby, OH on December 06, 2008

don't mess with them at all,they will give you a loan,but they are not right. NEVER EVER AGAIN

by Anonymous From Richmond, VA on December 04, 2008

Please, please!!! Find another lender other than Beneficial. We were fine until we refinanced with them and it's been down hill ever since.

by Amanda Reyer From Randallstown, MD on December 02, 2008

by Anonymous From Terre Haute, IN on November 22, 2008

Loan Sharks! Like others who have posted here, I too am on Beneficials "hardship Program". I am also filing chapter 13 bankruptcy on my unsecured debts. I have asked Beneficial for a permanent loan modification, as foreclosure would not benefit them or me. To date, I have received no response from them. Their collection people still call wanting back payments (though I am on the hardship plan) and each representative states a different dollar ammount owed. Sound right to you? This company preys on those of us with less than perfect credit and screws us into mortgages we cannot afford. Due to the rise in foreclosures, I am taking no crap from them, if they want this house they can have it. If enough of their BS loans goes into foreclosure maybe they will go bankrupt and all of the rude jerks calling my house will be out of work and they will know what it feels like to get rediculous phone calls all the time!

by Sandy From Dayton, OH on November 17, 2008

Beneficial wants to keep my insurance check for repair to my roof due to a storm. They want me to pay out of my pocket and then, they may, send me the check. Excuse me, do they pay my house insurance? i don't think so. Beneficial raked me in, sold me on the equity line which was not true and now, in order to get my freddie mac interest reduced they want me to reappraise my house for 195K and with today's times, not going to happen. Absolutely will not do anything for anybody. I'm taking this higher, hopefully eveyrone else will too.

by Anonymous From Jacksboro, TN on October 30, 2008

by Anonymous From Jacksonville, FL on October 24, 2008

by Anonymous From Pinebluff, NC on October 20, 2008

Prey on people with bad credit.

by Anonymous From Upper Marlboro, MD on October 15, 2008

by Shandon-dy Diehl From Muncy, PA on September 24, 2008

by Anonymous From Bath, ME on September 24, 2008

Glad we live in Maine! The staff here is exellent, we have never heard of a complant up here.

by Stephen From Round Rock, TX on September 22, 2008

Don't have enough room here to say how bad this company is. They HAVE to have trained their sales people in misdirection. If you're not careful, they'll have you believing that the "side loan" with your mortagae is actually a good deal at 19%. I was incredulous....I challenged the Beneficial rep on this and she acted offended I would even question them on their loan practices. My suggestion....before going to Beneficial....file banruptcy!!!!!

by Dianne Lida From Long Branch, NJ on September 15, 2008

by Anonymous From Oshkosh, WI on September 12, 2008

by JULIE BARNEY From Lake Placid, NY on September 01, 2008

by Anonymous From Harold, FL on August 31, 2008

Since we declared chapter 13 they will not communicate with me at all. We got behind 3 months and the wanted to lift the stay. We caught up but are now one month behind they will not talk to us about helping us in anyway.

by Anonymous From Springfield, OR on August 24, 2008

I have been w/beneficial since 1991,back then they were ok. When they merged w/household bank I've been living a nightmare! I did bancruptcy but this account was not involved. I have had absolutely no access to my account,no statements,or contact from this company! I am at my witts end with this! It's been almost 4 years! Know any good companys in springfield oregon?

by Anonymous From Ruther Glen, VA on August 06, 2008

I pretty much have the same stuff to say, we refinanced/consolidated our debt, went thru hardship had to file bankruptcy AND still can't pay our mortgage. Contacted a third party (Acorn Housing) to process harship paperwork....we shall see what happens!

by Anonymous From Canton, OH on July 29, 2008

They have worked with me but now I'm paying close to 400 more a month for attorney fees they attached to my loan for 12 months. My mortgage payment is more than one of my take home pays a month. I have other bills to pay and am having a hard time with this. The interest is 10% and they will not lower it.

by Penny Johnson From Spokane, WA on July 28, 2008

by April Leach From Shapleigh, ME on July 21, 2008

by Porter Peoples From Quincy, IL on July 11, 2008

by Porter Peoples From Quincy, IL on July 11, 2008

by poor in Carolina From Raleigh, NC on July 11, 2008

Got one month behind due to poor economy and surgical bills. Two years later am still paying for that past due payment with high interest rates. We were under the impression that we could skip one payment and tack it onto the end of the loan. No such. They really get you in the end if you know what I mean.

by Anonymous From Washington, IL on July 07, 2008

by Anonymous From Greenville, GA on June 09, 2008

by Anonymous From Lansing, MI on June 02, 2008

by Anonymous From Vinton, LA on May 29, 2008

by Lisa Brown-Jenkins From Detroit, MI on May 22, 2008

They have never been willing to assist with any solutions to bring my account current. Any attempts to pay anything that I was capable of paying were denied. The last person I spoke with told me that he couldn't do anything else for me unless I could make the account current on the phone with him right then.

by Anonymous From Chestertown, MD on May 17, 2008

There are too many chiefs and not enough indians! One office doesn't know what the other office in another part of the country is doing. You can never get a manager and one manager has never heard the name of the other manager. Very few speak English well which is important to me when I am discussing the most important bill I have

by Roger denson From Tulsa, OK on May 16, 2008

by Anonymous From Fruita, CO on May 14, 2008

2nd mortgage was at a very high rate, which was one of the reasons we were experiencing trouble making payments. Was also in process of waiting for disability decision at this time.should not have lent me 2nd mortgage with that high an interest rate, knowing I would have trouble making payment on 2nd mortgage.

by Anonymous From El Paso, TX on May 05, 2008

When I needed them they were not of any help to me. I informed them of my situation and they never even advised me of short sale or deed in lieu of foreclosure. I had to check around to see what I could do.

by gregory chadwick From Clyde, NY on April 29, 2008

They have bad bussiness practices.They even hold onto payments purposely.They say they do not have to cash them if they do not want to.

by lydia cruz From Banning, CA on April 24, 2008

by Anonymous From Chapel Hill, TN on April 21, 2008

While I understand they need their money, they could be a little more compassionate, not as rude or judgemental towards late payers.

by Anonymous From Detroit, MI on April 17, 2008

by Anonymous From Delphi, IN on April 08, 2008

by Anonymous From Grove City, PA on April 04, 2008

by Rodney Amspaugh From Newark, OH on March 31, 2008

by Anonymous From Manheim, PA on March 30, 2008

Very quick and easy to sign on the loan but after you sign they are no longer friendly or willing to talk to you like a customer.

by Angela From Thomasville, NC on March 26, 2008

We refinanced w/ Beneficial and also got the "Home Equity Line". Our house appraised at 110,000, however they loaned us $128,000 with 11% interest. They made it look good, because it looked as if we could pay off everything else and only have 1 payment per month. They do make it look good, however there is nothing good about Beneficial. BENEFICIAL SHOULD BE INVESTIGATED BY THE GOVERNMENT!!!

by Anonymous From Wanamingo, MN on March 19, 2008

Beneficial is a company that is making Americans Poor, we had a personal loan with interest rate of 21%, we paid $250/mo. and $117 went to interest every month, and now that I can't pay the bills d/t hardship, they are unable to help, so we will be filing bankruptcy

by Anonymous From Muskegon, MI on March 16, 2008

by Anonymous From Jackson, TN on March 13, 2008

The person that gave him the loan no longer works with the company. He told my spouse to come back in six months and he would refinance the loan. The manager of the company ran my spouses credit and said that ther was nothing that they could do for him.

by Chantel From Norfolk, VA on March 11, 2008

Thanks for all the postings....we have decided not to go with Beneficial after researching them here and various other places.

by Peggy casper From Surprise, AZ on March 09, 2008

by Anonymous From Mohnton, PA on February 26, 2008

by Anonymous From Palm Coast, FL on February 19, 2008

I refinanced with Beneficial and was told that within 6-8mos I could do an in-house refinance. When that time came they told me that they couldn't do anything for me because my loan was 100% and no houses were moving in my city. I could not afford my mortgage and decided to sell. I had a buyer that wanted to assume the mortgage or have me refinance and add him to it. They would not work with us at all. Eventually, my buyer got tired it had been almost 3mos. I had no choice but to try and keep my head above water. Eventually, I got caught up in Payday loans and got a car title loan and still I fell behind in my mortgage pushing 90 days with each month. Luckily I was approved for the hardship program which reduced my payment by $400 for 6mos. My time is almost up and I am wondering if I can refinance with a hardship program in my past. I know I will not be able to afford the mortgage again and selling is harder to do now than it was then. I am worried that no one else will take a chance on me with the smear on my credit. I know being late by 60 days is bad but what about the Hardship Program status as everyone knows it's a program for homeowners facing foreclosure. I really need to get out of this high interest rate mortgage. Anyone have any info on what being in the hardship program does for your credit status? Is it just as bad (looking) as having foreclosed in the eyes of other lenders in lending world? It would be nice to be able to refinance in-house with Beneficial but that's probably not going to happen for me. Thanks for any helpful info.

by Anonymous From Jamestown, NC on February 15, 2008

by kenneth walker From Chicago, IL on February 10, 2008

by Joe Gutierrez From Granada Hills, CA on February 07, 2008

by Simon From Cincinnati, OH on February 07, 2008

I am a loan officer and I have come across a lot of customers that have been misled by Beneficial. One case in particular really rubbed me the wrong way. These customers had just closed on a loan at 11.2% interest rate with beneficial and were *5 years old with 670 credit scores plenty of equity in their home. I got them approved FHA at a 5.75% fixed lowering the beneficial payment by 300 dollars a month. They told them their escrow were included in their payment which after reviewing their closing docs wasn't also they were telling them its fixed when in fact it was a 3 year arm with a 5 year prepayment penalty. I faxed in the cancellation form to the beneficial office and they had the nerve to call me and say their deal was better than mine because my closing costs were 2000 dollars higher which was due to their escrow account being paid so that they would be included in their payment, My customers are on a fixed income of 1900 a month beneficial s payment was 1050 a month mine 750 w/escrow! STAY AWAY FROM THIS COMPANY

by Greg From Creston, OH on February 06, 2008

They over appraise your home.High interest rates.No way you can ever pay them back.Payment are so high.I got behind due to a heart attack of work for months harassed me every day. I ended up in bankruptcy

by Anonymous From Winton, CA on February 05, 2008

by Douglas Cherry From North Vernon, IN on February 04, 2008

by Diana Balsam From Rochester, WA on February 01, 2008

By the way I tried to work it out with them from September - December. I applied for their hardship program. First, they kept telling me they had not received the paperwork. I faxed it over and over in a weeks time. Then I sent it overnight mail with a return receipt and with that submission came a letter of denial. They have been unwilling to work with me. I have tried everything to refi prior to coming to you.

by Anonymous From Chandler, AZ on January 26, 2008

they suck we have nothing good to say about this lender

by Anonymous From Wheeling, IL on January 24, 2008

by Anonymous From Asheboro, NC on January 23, 2008

For almost a year I made double payments on my mortgage. I have recently gotten behind due to a child having emergency surgery, changing jobs, and paying college tuition for another child. Beneficial has refused to work with me and is threatening to foreclose on my home. They refuse to accept anything less than the past due amount or arrange an acceptable payment plan. I refinanced with them over 5 years ago and have never been behind on payments. I also need to mention that when I refinanced they also set up a "home equity line of credit" that I recently found out is no such thing...it is a revolving credit account that I have no access to!!! In addition I have been turned down for refinance through other companies because for some apparent reason that cannot be explained there is a ridiculous amount of deferred credit on my account that they refuse to remove. Lastly they have been very rude and inconsiderate during my phone calls to and from them. DO NOT DO BUSINESS WITH BENEFICIAL.

by Joe Zimmerman From Las Vegas, NV on January 04, 2008

Please don't do business with this company. This is predatory lending at it's best. They thrive on people with low credit scores and then screw you blind

by Anonymous From Paulding, OH on January 03, 2008

We have two loans with them and our mortgage is constantly behind because they come to us twice a year and ask for interest advance payments of at least 2500.00 We are a family barley living paycheck to pay check and after a recent foreclosure looming over us we have know got payday loans that have us further into quick sand. I don't wish this company on my worst enemy

by wade prewitt From Louisville, KY on December 27, 2007

Beneficial granted me and my wife a loan to help get us back on track ,our payments were there until i was hurt and needed surgery for my shoulder . When i contacted them and explained what going on and inquired about the disability insurance we had on the loan and they had stated that i only had unemployment. I was outraged and couldn't make any of the payments because they were unwilling to help and lied to get us to sign.We would have never taken the loan if we didn't have a safety net and insurance covering me if i was ever hurt or unemployed.They will deny and lie to make sure your in default. Stating that there is no such clause to help when your unable to pay due to a set back.

by Anonymous From Greenwood, IN on November 12, 2007

I got a refinance loan with a high interest rate from them. They told me I could refinance a year later at a lower rate after proving to them that I could pay on a timely manner. I went back 18 months later to refinance and they sent me a letter saying that there wasn't anything they could do for me.

by alan From Danville, VA on November 09, 2007

We were given an excellent proposal only to have everything show up different on the final paperwork. The guy we were working with called and told us the loan was approved and go over all terms. Two hours later, when we got there, EVERYTHING had changed with no real explanation. We felt obligated since the lawyer was there and were basically forced into to doing the loan. This company is terrible!!

by Mumford From Junction City, KS on September 26, 2007

We are currently selling our house which has a mortgage with Beneficial. We have a cash buyer and Beneficial is interfering with the close of the sale. They play phone tag by not retuning calls. Our buyer is anxious and our real estate agent is dumbfounded by Beneficial's reluctance to assist us, with this transaction. They are the worst.

by Sandi From Orange, MA on August 28, 2007

We have been doing business with Beneficial for over 20 years. We have had a few personal loans and now our mortgage through them.Other than their high interest rates, we were very satisfied. As of the last two years, Beneficial has been the worst bank I have ever dealt with. They have lost a payment, accidentally withdrew money from the wrong account costing us over $400. and have been very unprofessional and unhelpful. If we ever get our present mess taken care of with them and can refinance with someone else, we will NEVER DO BUSINESS WITH BENEFICIAL AGAIN!!!

by Anonymous From Toms River, NJ on August 25, 2007

Service is average with Beneficial. Unfortunately I am at this website, due to lack of cooperation and non-speedy return phone calls in the past.

by Marie From Granby, MA on July 22, 2007

We got behind due to a layoff. They would not work with us - and our payments are too high to pay them, plus the back-amount owed. The hassle us every day and treat us like we are stupid.

by Anonymous From New Paris, IN on April 05, 2007

The initial process was great but once we got behind on our payments cooperation was not what I expected