BB&T

by Anonymous From Fayetteville, GA on August 12, 2010

just recently refinanced my home, have had 8 to 10 mortgages or refinances over the years, this one was by far the worst experience I have ever had, would not hear anything from loan officer and would contact her, she would ask for more information and promise to set a closing date, would not close and contact her again, she would want more information and promise a closing date, this went on for four months, I have excellent credit and there was no reason for this to drag on so long!

by dissatisfied From Conyers, GA on July 30, 2010

no help

by Shirley Brookins From Southport, NC on July 08, 2010

With us they set everything up, automatic payments etc. Then when they went to take the payment it was on the wrong date 7 days early! This did not go through so they then turned off auto pay, we didn't know this. By the time I realized the payments were behind we were 3 months late. Now they will not accept anything but full payment with interest! $2000. I do not have that kind of cash!

by Pissed From Hydes, MD on July 07, 2010

Remember now, Obama ranked them #1 bank in the country. Of course this was for the illegal practice of lying, stealing, scamming. Total BULL

by James Freeman From Dothan, AL on June 09, 2010

by Debi Banderman From Shawnee Mission, KS on June 06, 2010

by Anonymous From Laurelville, OH on May 05, 2010

by clinton almond From Roanoke, VA on May 04, 2010

I received a letter from them stating they could see I was having trouble. I went in to talk about it. They asked me if I had any bonds or anything for security. Thanked me for coming in. Then they raised my credit cards to 20% deactivated my credit overdraft protection on my checking account. My parents tried to help out I put some money in my checking account. They immediately took me to court and then removed $15,000 from my checking account.they also put money back in my checking account instead of accepting payments to get the house current. after reading other comments of people's problems with them I think I would be interested in building with another bank the only thing is my credit rating has been destroyed, they do a very good job of ruining your life

by Anonymous From Atlanta, GA on April 13, 2010

by Anonymous From Maryville, TN on February 27, 2010

by varghese varghese From Snellville, GA on January 12, 2010

by varghese varghese From Lawrenceville, GA on January 05, 2010

Broke forebearance agreement

by Michelle Sawyer From Clemmons, NC on December 28, 2009

by Chris Konar From Hampstead, NC on June 28, 2009

BB&T lies...they offered me a modification $400. over original payment, since December 2008, they have been lying about everything. Needless to say, they are not open and disclosing material facts and play cover-up. My house is in foreclosure and they have threatened to sue me for a default judgment, saying IT IS NOT THEIR FAULT THE MARKET VALUES HAVE FALLEN! Well then who's fault is it?

by Anonymous From Supply, NC on June 02, 2009

by Anonymous From Chattanooga, TN on May 21, 2009

by Nicole Gilmore From Loxley, AL on May 09, 2009

by zak ingle From Bristol, TN on May 02, 2009

by Millette Addison From Tazewell, VA on April 02, 2009

by Michelle From Tazewell, VA on April 02, 2009

They treat you like a number, not human, trying to deal with keeping my home, the representatives are cold, non caring, like robots, they don't want to hear your story, just give them the damn money! call again another department, give us the money, they are killing themselves, shooting down their own customers. Really unintelligent, uncaring, not honest or adhering to the loan modifications past by President Obama. BB&T could care less about you or your family! This is contacting over the phone, the NC Wilson Branch.

by susan damon From Northeast Harbor, ME on March 21, 2009

by Lisa Pritchard From Cherrylog, GA on February 10, 2009

We have found out the hard way that BB&T does not have representatives that are truthful. They claimed they would work with us or give us ample opportunity to seek other options but without even being 30 days behind they have published foreclosure notice in our local paper and will not communicate with us.

by Anonymous From Cullman, AL on November 28, 2008

by John & Karen Franse From Lancaster, SC on November 25, 2008

They said they were modifying our loan. They did not do that. Instead, they took ALL our money out of our checking account and did not apply it to the missed payments. They are forcing us into bankruptcy. The ridiculous part is, we were not behind when they said they would modify the loan. THEY told us not to pay it while they worked that out. Then they TOOK ALL OUR MONEY out of our checking account without our knowledge. LITTLE KNOWN FACT: IF YOU HAVE A MORTGAGE AND YOU HAVE YOUR CHECKING OR SAVINGS ACCOUNTS IN THE SAME BANK - THEY CAN FORCIBLY TAKE ALL OF YOUR MONEY IF YOU GET BEHIND ON YOUR MORTGAGE. Technically - just 10 days behind! It is in the small print - the kind you need a magnifying glass to read on both your mortgage and your checking account information that you sign when you open an account.

by Anonymous From Atlanta, GA on November 17, 2008

by Judith Rutherford From Lawrenceville, GA on July 21, 2008

Poor customer service

by Charles Johnson From Aurora, CO on July 19, 2008

by joey strahl From Albuquerque, NM on July 07, 2008

One of them just went to jail for a 30 million land fraud deal. My banker just left in the middle of the day 3 years ago. He went to lunch an never came back. I have tried to negotiate this but they wont deal or talk. I am at the end of my rope.

by Robert Rodriguez From Williamsburg, VA on July 01, 2008

by GREG STALCUP From Bessemer City, NC on May 21, 2008

by Thomas Johnson From Summerville, SC on April 18, 2008

by Mary & Susan von Slep From Murrells Inlet, SC on March 21, 2008

You can't get anyone at the local branches to help you they "don't have access to the screens they need" and when you call thier 800 numbers it takes you always get a different person or department so you spend all you time explaining and reexplaining the situation. It is very frustrating!

by Melinda O'Connell From New Orleans, LA on February 24, 2008

by Charles Needleman From North Port, FL on February 05, 2008

by joyce meredieth From Russell Springs, KY on January 27, 2008