Bank of America
About Bank of America
From thier website:
"Bank of America helps build strong communities by creating opportunities for people — including customers, shareholders and associates — to fulfill their dreams."
Blog Entries about Bank of America
- Egypt, Obama and HAMP Program
- Please help me with Bank of America
- Does Bank of America give loan modification?
- Help with Loan Modification
- Deed in Lieu of Foreclosure or Foreclosure
- Bank of America told me to miss payments
- Loan Modification to stop foreclosure
- Bank of America is impossible to work with
- Bank of America isn't helping
- Partial Claim with Bank of America
- Stop Foreclosure with Bank of America
- I'm behind with Bank of America
- Bank of America refused my loan modification
- Bank of America refused my partial claim
- deed in lieu with bank of america
- I can afford a forbearance with Bank of America
- In Trial Loan Modification now
- I was laid off but now I can afford my loan now
- Trial Loan Modification didn't result in permanent Loan Modification
- Lost my job, but I'm working now
Checked Better Business Bureau: Yes
Better Business Bureau Issues
From the BBB report:
"The Bureau processed a total of 4140 complaints about this company in the last 36 months, our standard reporting period. Of the total of 4140 complaints closed in 36 months, 1818 were closed in the last year."
Bank of America's Contact Information
|Address:||100 N Tryon St. |
Charlotte NC 28255
Bank of America Success Stories from our clients:
We would like to demonstrate to you what we call success. When we save someone's home they are approved for a "Workout" with their Mortgage Company. The Mortgage Company will forward a contract for the client to sign going over the terms of the workout. This workout has many different options and terms. This is a small sample of some of the workouts we have negotiated for our clients and should give you an idea of what we can do for you. Please call us if you have any questions.
Files & Photos
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Reader Comments & Ratings
Average Rating: (2.1/5)
by Kari Jacobs From Dorset, OH on December 11, 2014
Bank of America lacks any type of communication with their clients. By far the worst bank ever that I have personally dealt with. They give no help to proactive individuals who are trying to make a mortgage payments despite our financial circumstances. I will never have a good thing to say about Bank of America.
by Anonymous From Fayetteville, NC on December 10, 2014
by Ola Johnson From Neptune, NJ on December 06, 2014
by Chrystal Marion From Gastonia, NC on December 04, 2014
by Lakina ports From Newark, NJ on November 29, 2014
by Josefina Duran From Paterson, NJ on October 26, 2014
really bad customer service, my documents were lost few time, which I had to pay to fax it
by Anonymous From Knoxville, TN on October 01, 2014
B of A sends you letter after letter saying that they are going to accelerate their collection efforts or refer your mortgage for foreclosure and urge you to call them to work something out saying that it's "not too late." But when you try to reach them, nobody ever answers your calls and they don't return them. Then, you get a new "customer relation manager" ever other week and never know who to call even if you wanted to. If you are lucky enough to get someone on the line, they either don't speak enough English to understand or they have no idea what they are doing and state that they'll have to transfer you to somebody else to help you. It's nothing but big business and the run around!! In my state, you don't even get to go before a judge before they sell your home!!! So, they decide to foreclose, avoid your calls and then have every right to go ahead and sell your home even though NOBODY has heard your case or side of the story. It's INSANE!!!!
by Nora Harrison From Lexington, NC on September 08, 2014
by Lakeisha Weary From Homestead, FL on September 01, 2014
by Anonymous From Montgomery, AL on August 26, 2014
by miriam wimberly From Pasadena, CA on August 19, 2014
by Anonymous From Lewisville, TX on July 04, 2014
Don't return calls, say they can help send in modification paperwork overnight then was told 2 weeks later they didn't receive it on time. Now in the foreclosure process and i leave messages but never get a return phone call. Very frustrating.
by robert truitt From Smoketown, PA on June 23, 2014
by Bree Broyles From Hermiston, OR on April 29, 2014
by Phillip Graham From Anderson, CA on April 02, 2014
B of A what can I say.
by Anonymous From Brooksville, FL on March 04, 2014
by Robin Goines From Borden, IN on February 15, 2014
Never returned my calls when I finally was told of late payment... But nothing in return & then finding out my home is up for auction. No good people who are working here .
by Arthur segovia From Palmdale, CA on January 18, 2014
Is possible they are just busy and have a hard time with all the clients, its difficult to reach the workers at times and when reached I feel worse than before I tried contacting them feeling worried even more
by Greg Bryant From Delray Beach, FL on January 09, 2014
by Timothy Nietupski From East Jordan, MI on January 02, 2014
Worse Company to try to work with on mortgage and foreclosure issues.
by Josh Cox From Reidsville, NC on December 26, 2013
They have assigned a person specifcally for me and we have communicated back and forth for a while.
by Anonymous From Jersey City, NJ on December 21, 2013
by shamical johnson From Warrenton, GA on November 30, 2013
by Shelley Bland From Ruffin, SC on November 08, 2013
by wilson payne From Blythewood, SC on October 22, 2013
by Lea Ott From Summit Point, WV on October 20, 2013
No comments at this time
by Anonymous From Plainwell, MI on October 02, 2013
by terry mccarty From Florence, NJ on September 27, 2013
by Kelly Laroe From Springfield, MA on September 14, 2013
by Mary Varga From Hazlet, NJ on September 11, 2013
They just didn't work to help us save our home
by Anonymous From Pueblo, CO on September 03, 2013
by Dianne Olds From Jacksonville, NC on September 02, 2013
they seem like they want to help, but you find out that all they want is for you to sell, especially if there's a lot of people interested in your property.
by Anonymous From Laurel, DE on July 08, 2013
by jeanne arterberry From Greenwood, MS on July 05, 2013
by Deborah Reed From Jacksonville, FL on June 06, 2013
In December of 2012, I submitted a review form to the Federal Reserve Bank, and received a check for 300.00. What was the purpose of filling out this complex form if that was all I was to receive? I have fully complied with the court order supplying paystubs,official Internal Revenue Service Tax Returns for the past 3 years, and when calling BofA numerous times I was threatened and informed by 12 representatives they had no intention of providing me any modification assistance.
by Anonymous From Dallas, GA on May 28, 2013
very difficult to deal with, always seem to be rude on the phone and always getting the run around
by Anonymous From Carroll, IA on May 28, 2013
by Anonymous From Alton, IL on May 23, 2013
I have asked for help and I haven't received any!
by Anonymous From Roswell, NM on May 21, 2013
by Anonymous From Conway, SC on May 13, 2013
by Anonymous From Jackson, MS on May 06, 2013
never could talk to just one person.always a different person or department.
by Anonymous From Arkadelphia, AR on May 01, 2013
by Kristi Frelick From Washington, MI on May 01, 2013
by Richard R Romero From Denver, CO on April 24, 2013
I have tried to work with Bank of America for a year and a half to do a loan modification and have gotten nowhere. I have got all my paperwork they needed and still knowing my situation they still have made it hard for me. Bank of America recommended HUD, but i stayed talking with a lady from there for 2 hours and advised me to get legal advice and wait to see what options Bank of America had for me.
by Donna Baker From Dallas, TX on April 17, 2013
by Anonymous From Denton, NE on April 09, 2013
by vince king From Saint Louis, MO on April 07, 2013
by crystal wright From Sheboygan, WI on March 31, 2013
by joseph maszeroski From Wyoming, PA on March 26, 2013
by Anonymous From Edwards, MS on March 07, 2013
by Jeffrey Deason From Villa Rica, GA on March 07, 2013
Has repeatedly promised to help but have not given honest information until this last minute. They have consistently been rude.
by JASON Johansen From Arlington, WA on March 02, 2013
by duane wood From Indianapolis, IN on February 27, 2013
at first helped no one will return calls or letters for the last few months.
by david forest From Rochester, NY on February 26, 2013
by Carla Hilliad From Fort Worth, TX on February 21, 2013
by joshua walker From La Vergne, TN on February 10, 2013
by Anonymous From San Antonio, TX on February 01, 2013
by Traci Manges From Westmoreland, KS on January 29, 2013
Other than the first person you reach upon calling the bank, the others are rude and would not listen to what I was trying to explain. They told me it was my own fault and that I needed to get to packing.
by karen martin From Tamassee, SC on January 26, 2013
by Joe Long From Missoula, MT on January 09, 2013
I have requested proof of ownership, chain of title, and original note. these were never provided.
by Anonymous From Carlsbad, CA on January 07, 2013
by Anonymous From Virginia Beach, VA on January 07, 2013
by JIM SIMPSON From Bellefontaine, OH on January 04, 2013
by Anonymous From Tucson, AZ on January 03, 2013
I've tried to modify with them since 03/04/2009. they would send me forms I would send them back in the fed ex envelopes they provided and they would loose the doc's. i'd send them again and they would loose them. i'd wait not hear from them, call them and they'd say its been to long, i'd give them the info again and same thing. they'd loose the paper work.
by Anonymous From Clarksville, MI on December 29, 2012
We have 4 account managers in the past year all of which are impossible to get ahold of. Their customer service has been horrible and extremely frustrating.
by Stephanie Outlaw From Queens Village, NY on December 11, 2012
Provided requested documents as frequent as once a month from December 2011 up to September 2012...ONLY to get the run around. We made sure all I's & T's were dotted on the forms. In following up with BOA...each time we were told this or that document was missing. Meanwhile, time is ticking!!
by Anonymous From Durham, NC on December 06, 2012
THEY MAKE PROMISES ABOUT WORKING WITH YOU AND DO NOT HELP I TRIED TO HAVE THEM PUT THE PAYMENT ON THE BACK IN BUT THEY Declined
by Tanilus Saintil From Ruskin, FL on November 29, 2012
by Janet Tyler From Snohomish, WA on November 28, 2012
by Anonymous From Knoxville, TN on November 21, 2012
Always losing paperwork, hard to understand foreign CSR's, was 7 months behind previously, got it caught up but they are not willing to work with me this time
by Anonymous From Milwaukee, WI on November 16, 2012
by Anonymous From Greenacres, WA on November 13, 2012
The Bank has continued to hide behind a third party collector division. When you send the correct paperwork they resend requests for additional paperwork. They are never satisfied with accurate submittals. When you call the 800 number you get the same collection and qualification for modification quiz. They send you to a named case worker that never connects. They are obviously delaying the approval process to foreclose. I am hoping you can help.
by Bill Puglisi From Ephrata, PA on November 12, 2012
by porfidia aviles From Orlando, FL on November 12, 2012
The worst bank to work with
by Anonymous From Greensboro, NC on November 11, 2012
by Anonymous From Garwood, NJ on November 09, 2012
they couldn't assist me with any program.
by Stacy Clark From Mount Washington, KY on November 09, 2012
by Anonymous From Kansas City, MO on November 09, 2012
by Sophanarith Chea From Long Beach, CA on November 07, 2012
When I requested for loan modification they always said that I was not qualify because there is missing this paper and that paper. I had sent and faxed all papers that I have, but they did not approved. It took 4 to 5 months never get any thing.
by Anonymous From Ponchatoula, LA on November 06, 2012
by charles brogdon From Lincolnton, NC on November 02, 2012
by walter hudson From Macon, GA on October 30, 2012
when my financial situation changed within my household they were not interested in helping us to refinance to a lower rate. i pray daily for anyone dealing with bank of america that they are not out to help anyone but themselves. I pray and stand on the word of GOD that no weapon formed against me shall prosper,my GOD shall supply all my needs according to His riches AND GLORY THROUGH CHRIST JESUS!!
by Roberta Prementine From Butler, PA on October 28, 2012
by Anonymous From Plover, WI on October 19, 2012
We have been trying to get help the first time we fell behind and they say they will help, but it is a never ending cycle of paperwork being pushed back that we have to redo and resend. They also have an ALL or nothing policy. You have to pay full amount or they will return the money back to you.
by Anonymous From West Palm Beach, FL on October 19, 2012
They are not very helpful to try to work this out...
by SHERRI MARTIN From Clearwater, FL on October 17, 2012
I have no idea what they are trying to do but I feel that it is definitely not in my best interest. It makes no sense as to why they won't help me keep my home and make money, rather than foreclose and let it sit for who knows how long. They definitely are not out to help the homeowner.
by James Noyes From Littleton, MA on October 17, 2012
Bank of America is not trying to help with cost reduction
by lois murdock From Fresno, CA on October 09, 2012
by Shanta Hunnecook From Indianapolis, IN on September 28, 2012
by Anonymous From Newark, NJ on September 27, 2012
by Anonymous From Wasilla, AK on September 23, 2012
by jerry jones From Plainfield, IN on September 23, 2012
by jerry jones From Plainfield, IN on September 23, 2012
by debra hatchett From Springfield, IL on September 20, 2012
by Simeon Queelyme From Philadelphia, PA on September 20, 2012
Refused to provide me a loan modification option prior to issuing a Notice of Intent for foreclosure.
by Anonymous From Reedsburg, WI on September 17, 2012
by Shawn Wiese From Dayton, NV on September 09, 2012
by Johnny Boyd From Schriever, LA on September 02, 2012
by Anonymous From Joppa, MD on August 30, 2012
Got an FHA loan through BoA. They appraised the house over value. HO ins canceled us within 3 weeks of purchase listing things we were not told by our inspector and obviously FHA didn't make seller fix them!
by Robert Dobson From Philadelphia, PA on August 30, 2012
by zina ingram From Chicago, IL on August 28, 2012
by Tangee Stone From Summerville, SC on August 28, 2012
by Douglas Loveday From Seymour, TN on August 23, 2012
by shannon alviar From Ewa Beach, HI on August 22, 2012
by tim adams From Harkers Island, NC on August 21, 2012
by Amanda Ellis From Florence, CO on August 16, 2012
Extremely hard to get a hold of our "account manager" have been trying for years to get help catching up & can't get any help.
by Arthur Slaber From Mchenry, IL on August 15, 2012
by amber gibbs From Brighton, CO on August 14, 2012
we have been trying to get something worked out with them for over a year now! our "specialist" assigned has drug his feet and given us the run around for MONTHS! we are not suppose to have a sale date when trying to work out a modification, but we do :(
by Anonymous From Lake Panasoffkee, FL on August 06, 2012
Our mortgage is actually under Country Place ,but i understand that BOA has bought them.
by Anonymous From Rockledge, FL on August 06, 2012
by Anonymous From Winston Salem, NC on August 05, 2012
by Matthew Ritchey From Hillsboro, MO on August 04, 2012
Bank of America told me that they would work with us but we had to miss three payments before they could help. They also told me that I am in modification but yet my house has a sale date.
by Ashlie Lucas From Baton Rouge, LA on August 02, 2012
by Ted Crolley From Camden, SC on August 01, 2012
These folks have taken all kind of bailout but make so hard to get any help from them. What a waste.
by Anonymous From Richland, MO on August 01, 2012
customer service was horrible. I have been trying to modify the loan for 2 years and they have been mean
by Anonymous From Oklahoma City, OK on July 29, 2012
by Andras Bodrogligeti From Sherman Oaks, CA on July 28, 2012
by Daniel Davis From Springville, AL on July 20, 2012
by Kathleen Valdez From Albuquerque, NM on July 20, 2012
by NANCY sparks From Millington, TN on July 20, 2012
by veronica rodgers From Dallas, TX on July 19, 2012
by Jennifer Holmberg From Irvine, CA on July 18, 2012
They have not been helpful and I feel they have treated me unfairly. I have provided all the documents they have requested within 48 hours of their request and they have sat on my file for the last three months. I have a dedicated rep handling my case and I have left messages for her in the last two days and have not received a call back. They seem to be stalling so they can take away my home and I have tried everything I can to get caught up in my payments.
by Anonymous From Colorado Springs, CO on July 16, 2012
by karen powell From Temple, GA on July 15, 2012
by gilbert pantages From Fontana, CA on July 11, 2012
by Michelle Manuel From Saint Louis, MO on July 11, 2012
by Jeanette Stabile From Seaside Heights, NJ on July 10, 2012
by Jennifer Goren From Alpharetta, GA on July 10, 2012
by Anonymous From Decatur, GA on July 09, 2012
by Deloris Turner From Stone Mountain, GA on July 06, 2012
by Anonymous From Jonesboro, GA on July 03, 2012
by Antonio&latosha Madison From Moody, AL on June 30, 2012
The customer service is bad.
by Anonymous From Mobile, AL on June 29, 2012
by Anonymous From East Orange, NJ on June 27, 2012
by Glenda Stewart From Houston, TX on June 26, 2012
They do not support there customer as they should like I had said I tried to retrieve my house before. I feel if I can keep what my father work so hard for,
by Anonymous From Lebanon, IN on June 23, 2012
by James A Johnson From Nash, TX on June 20, 2012
Breach of Contract
by Penny Butcher From Columbia Falls, MT on June 12, 2012
by Anonymous From Rosharon, TX on June 11, 2012
by Anonymous From Merchantville, NJ on June 04, 2012
by Steve From Chicago, IL on June 01, 2012
I have my loan with Bank America (ACORN LOAN). BOA will not do any modification of ACORN loans. Does anyone know why BOA is not refinancing ACORN loans?
by Anonymous From Eagle River, WI on June 01, 2012
They cannot be trusted. They say they are there to "help you get ahead by giving you Home Modification Loan called Hope. They say they will lower your payments and lower your interest rate. They tell one lie after another. I am a Christian and put my faith in them. We are now in Foreclosure. I already have depression from my M.S. I am having a hard time dealing with this.
by Anonymous From Baytown, TX on May 31, 2012
by Dawn Landolt From Milwaukee, WI on May 29, 2012
Bank of America tells me that due to my Hardships and not being able to to come up with are house payment in Full to just stop making our House payment for 3 months, and we will get a Home Loan Modification. Well that was a Big Lie!! So they told me to try again when ever I want and then you'll Qualify. Well another Lie Denied for that Loan Modification also. I just can not Believe that this Bank would rather take your Home than to make it affordable for them and us. But No they have no feelings and all the Millions of Dollars that the President gave to the Banks now again and still no real Help!! It's just really Sad. So now my husband and I are any Day now going to be put in Foreclosure because of that Great BOA!!
by diane lord From Goffstown, NH on May 29, 2012
you should all report bank of AMERICA to the right government agency. they got bail out help from tax payer money and they are suppose to help. the government needs to know this. and by the way they won't help me either. country wide was better. didn't give u the round around. i didn't ask for bank of america to buy them out.
by Peter Nwogu From Stone Mountain, GA on May 25, 2012
Misleading and non responsive and don't care. They deceived me.
by dorothy adams From Nicholasville, KY on May 24, 2012
they seem to have the worst customer service reps and everyone seems like they don't know what is going on with anything and every time you talk to someone all they do is lie
by April Hommel From Lancaster, CA on May 21, 2012
Bank of America is unfair to it customers. I have been trying to get help since Sept 2011. It all stated with me being only one payment behind which is has now turned into me being 5 months past due. They have returned my payments on multiple occasions so I have four payments saved that they won't take. They are now trying to foreclose my home. It SHOWS YOU WHAT KIND OF HEARTLESS PEOPLE WORK FOR B OF A.
by Shana Cooper From Greenville, AL on May 19, 2012
Good bank,I just felt paperwork fell through the cracks. I received a letter for a workout plan but nothing was never put in place. Will be contacting Home Retention Department
by James and Helen Hamilton From Rocky Point, NC on May 18, 2012
by MICHELLE BLANCO From Columbus, GA on May 17, 2012
by william stebelton From Beulaville, NC on May 14, 2012
they won't help you
by Marie Wade From Hamtramck, MI on May 13, 2012
I was misled on what a modification meant and now my payments are too high.
by James Jordon From Buford, GA on May 10, 2012
by Richard Turner From Lexington, KY on May 10, 2012
by Michael Jones From Philadelphia, PA on May 09, 2012
They have been very patient with me and showed me a great deal of compassion but I don't want lose my house
by Anonymous From Southaven, MS on May 09, 2012
I have been trying to have a home modification loan for the past 7-8 months with my lender and every time I call to check on it nobody has any idea what I'm talking about.
by lauren jarrett From Harold, FL on May 07, 2012
Well I just found out today that there was such thing as a partial claim with an FHA Loan. Bank of America never mentioned it in the many attempts I have tried to contact them and figure some type of workout with them. I have started the loan modification process about 6 times with them and every time I have sent in the documents they have requested and then been denied a loan modification because they say they never received my documents. I had gotten behind on my payments due unforeseen medical expenses and also my husbands job took a hard hit from the economy. We are doing better now and able to make our payments as a matter of fact we have been able to make our original monthly mortgage payment every month from jan. - Apr. but then our april payment was returned to us because they said that we are now in the foreclosure state and they cannot except any payment less than the total due to bring the loan current. I asked to try once again with the modification and they said that I don't meet the requirements. They have told me now basically my only options are to do a short sale, a deed in lieu, or come up with the total to bring the loan current and cover the foreclosure fees.
by Anonymous From Grand Prairie, TX on May 07, 2012
They would not make arrangements with us.
by Anonymous From Memphis, TN on May 02, 2012
by Anonymous From Falls Church, VA on May 02, 2012
by Julie Tichy From Parkersburg, WV on April 30, 2012
I had contacted them first Part of Feb 2012 after falling behind i never had any calls from them about it. I proceeded to talk to my account specialist Jasmine Darnell, at first she was very helpful telling me i could do the repayment plan i was eligible for that, and we kept in touch every week I had told her i could do it as soon as my Income tax money was deposited this was on Feb 24th, i had to call her and tell her my nephew had to have surgery as he had cancer, she then said we could wait until i got my money in there. Which i told her would be March 19 however the IRS didn't get in in till the following week I had kept in constant contact with her sometimes 3 times a day, however seemed to always get her voice mail, I told her the urgency of this matter. She finally called me back when she did she proceedes to tell me that they had thrown me into foreclosure on Mar 19 although they didn't tell me this until a month later after having been told i could do the repyament plan, she told me that i now had to pay upfront 1600.00 which i was able to do she said we are on a time frame because we need to get it in before the 27th of April so that you won't have to have another payment due...she said call me on Wed and i will get right back with you because i konw the importance of the time frame. I called her 3 times on Wed. no answer left her voice mails...i called her on Thursday still no answer only voice mails ...left messages...then Friday 27th i called again i even called her manager and no answer either left voice mails she then on friday left a message telling me she wouldn't be back in the office till thrus May 3 which she totally lied to me about getting back in touch with me, i feel i have made every effort possible to try to make ammends and to no avail they have ignored me.....this is very very poor business, when they go before the foreclosure commitee and review they should've seen i was making every effort to pay back my debt from the first time i contacted them in Feb....but still without even notifying me or taking this into consdieration they throw me into foreclosure i feel i have been treated very unfair.
by Tonya Colon From Winston Salem, NC on April 29, 2012
by Anonymous From Calverton, NY on April 28, 2012
by cedric bibbs From Georgetown, KY on April 26, 2012
by melissa schock From Millersville, PA on April 26, 2012
by maria gomez From Indio, CA on April 23, 2012
by candie dillinger From Corning, OH on April 18, 2012
they said that they would help sent in everything they asked for they said it looked good it was with the underwriter. Got a letter through fed ex today saying we are denied.
by hayes brown From Pooler, GA on April 13, 2012
by Anonymous From Cary, IL on April 06, 2012
We got behind 4 months due to personal reasons, BOA would not work with us and started foreclosure process
by Cassandra Jackson From Mcdonough, GA on April 03, 2012
I have never had an issue with Bank of America.
by Anonymous From Pekin, IL on April 02, 2012
they are very corrupt. They do things without even trying to help the home owner and they put families on the street for no reason. They make people very ill and break up families for no reason. When someone is trying to do the right thing and sends them every single paper they ask for 3 times that should be enough for the bank to help them. Not play more games.
by Anonymous From North Grafton, MA on March 28, 2012
by tiffany tran From South Lake Tahoe, CA on March 23, 2012
by Anonymous From Paducah, KY on March 22, 2012
We tried for eight months to get a modification and they would turn us down with no reason and tell us to try again. I had him a reverse mortgage which was a few thousand less than he owed and they would not even talk about it
by janet garner From Port Republic, MD on March 11, 2012
by Corrie Reed From Metairie, LA on March 10, 2012
by Jeanne arterberry From Greenwood, MS on March 09, 2012
by Angela Wilson From Hernando, MS on March 06, 2012
by Anonymous From Springfield, IL on March 06, 2012
by todd kelly From Middleboro, MA on February 26, 2012
by carmen moser From Mckinleyville, CA on February 22, 2012
home modification process is a nightmare. totally has put us in a situation of losing our home. Customer service is absolutely non-existent.
by Anonymous From Lakewood, CA on February 21, 2012
by Anonymous From Lakewood, CA on February 21, 2012
by Therese McConochie From Waukesha, WI on February 16, 2012
B of A will not do any modification of loans. Claimed they sent information to me and it was returned because they didn't know the property address.
by Anonymous From Port Saint Lucie, FL on February 12, 2012
by AdriAnne D Bridges From Schaumburg, IL on February 09, 2012
It is the same story over and over. Paperwork lost, phone calls disconnected,phone calls never returned. Payments sent and were sent back. I was told the home retention group would help me they never did. several numbers I was given were everything from liquor stores to halfway home. Finally denied and my home is due for sale February 20, 2012
by patricia henderson From Richmond, TX on February 06, 2012
by Daniel Meyers From Jeffrey City, WY on February 06, 2012
Not much help with short sale.
by Kumar Chawda From Buford, GA on February 05, 2012
We are trying to do a loan modification but we can never get our representative to call us back
by Anonymous From Pennsauken, NJ on February 02, 2012
They string you along with the process over and over and yes over again, each process takes about 4-5 month and they say something was missing and you start all over again, than they say you are ineligible
by Krista Slack From Simi Valley, CA on January 31, 2012
by Anonymous From Mission, TX on January 25, 2012
They never reply, I try calling them every day without a response!!!
by Anonymous From Hattiesburg, MS on January 25, 2012
I am pleased that Banc Of Amercia has worked with me regarding my loan in the past and present and I wish to continue this business in a postive outcome. however, when I applied for a loan modification, i was only 3 months behind and I did not make any other payments when the loan modidication process began because i was told not to because it would interfer with the processing of the loan modification, now i am 8 months behind. I submitt all information to them and received a call a fews days later after they had already denied the modifications. thank you
by Anonymous From Interlochen, MI on January 24, 2012
I paid BOA a modified payment for 26 months, received a letter saying I qualified for HAMP, the modification packet never arrived, I kept calling, than BOA said I was not approved. I had to start the modification processs all over again. BOA rejected my 26th modified payment, and did a sheriff sale on my home of nearly 10 years on Dec 21, 2011. They have since called wanting me to send the same documents again. I need help, want to keep my home, feel as if a criminal act has been committed on the Banks part. I do not have a lot of money to spend on an attorney, and such. I hope to find help somewhere, soon, it seems the people in this country who have suffered a financial loss, get pushed out of homes, lied to and where do we turn next.???
by Robert Brodeur From West Warwick, RI on January 23, 2012
by Anonymous From Southgate, MI on January 17, 2012
by Anonymous From Highland Mills, NY on January 17, 2012
by Cindy Massey From Imperial, MO on January 13, 2012
We have been working with them on home modification for over 6 months no luck.
by Jeanette Schmidt From Boonville, IN on January 10, 2012
There isn't enough space to express my feelings or to document what they have not done for me!!! Other than the death of my husband and immediate family members, this is the worse experience of my life.
by linda sherman From Lockport, IL on January 10, 2012
by tamara kittrell From Tulsa, OK on January 09, 2012
Before i was 3 mths late on the payments, i contacted them, they denied me for different reasons every time. home loan modification. I am on SSDI and no tax is taken out. they made me fill out forms again and then denied me for some other reason. this is a fraudlant bank, fannie mae had my loan they did not just buy it jan 3. they will not give me any information..
by Charles Healey From Rochester, NY on January 09, 2012
by Pete Limon From Long Beach, CA on January 08, 2012
they are insensitive with other needs of people. as long as they see the money for the monthly mortgage that they could get, it's okay for the homeowner to not eat and pay other bills. they are the top priority.
by Jason Bolstad From Everett, WA on January 04, 2012
by brad anderson From South Jordan, UT on January 02, 2012
Several things were talked about and supposedly put in our file, but upon next discussion, there was no record of the discussion.
by julie seghetti From Oakland, OR on December 28, 2011
never sends anything
by Justin Lundberg From Talent, OR on December 28, 2011
They have been extremely unhelpful,nobody seems to know anything and the amount of time I've spent trying to get my loan modified with absolutely no help from anybody. They never get my paperwork or modification requests and they've dragged me along long enough to get a sale date on my house. I wouldn't feel comfortable sending this company any money without legal help for I fear they'd just take it alone with my house. I need my home since I've spent tens of thousands to remove a second and build a shop so I can finally get back to work after my father and business partner passed away and my wife of ten years left me with our 3 children.
by Anonymous From Pittsburgh, PA on December 22, 2011
I didn't know it was against the law to not modify loan.
by LaWanda McCall From Hope Mills, NC on December 21, 2011
Terrible company to deal with, when I purchased my home I was with Countrywide and then Bank of America took over and they have been nothing but a headache ever since. I have sent in loan modification documents for the last 8 months and magically the paperwork disappears and I have to start the process all over again. All while they are continuing to ruin my credit.
by Terry Neely From Cincinnati, OH on December 16, 2011
I have been sending in all my paperwork to do a workout plan and they still sold my home. My loan was taking over from Countrywide and once they got my loan everything went wrong Bank of American will be the next bank sued in a class action due to they don't help save your home they want to take your home my home isn't even worth what they are asking for in payment I could have stayed in my condo Bank of America sucks they need to really get it together
by Dawn Packwood From San Pedro, CA on December 15, 2011
by Ann Hager From Cudahy, WI on December 09, 2011
I tried the last 2 years to modify my loan papers were list false hope given and never had the same person and no one knew what the other did or where the file was
by Anonymous From Wright City, MO on December 06, 2011
by charles smith From Huntington Beach, CA on December 06, 2011
by Gena Binder From Madison, WI on December 06, 2011
by Anonymous From Pasadena, TX on December 05, 2011
by Anonymous From Las Vegas, NV on December 03, 2011
by Kenneth Crossman From Fort Payne, AL on December 02, 2011
In 15 years I have experienced no problems until this lender purchased my mortgage from Countrywide. I would not recommend them, My disputes with them have fallen on deaf ears and they have transferred control of my account through six different divisions so I am never able to resolve the dispute. My account was current and they deferred my payments to a miscellaneous credit without my knowledge and reported bad credit 180 days late even though payments were received on time. Now they foreclosed to cover up their error because they have no documentation to support their actions. So I am taking them to court. Living in a septic system would be preferable to a home mortgaged by them.
by thomas kolodziej From Manteno, IL on December 01, 2011
by Elle From Texas City, TX on November 29, 2011
After my husband and I separated, he filed for loan modification. It was one packet after another of the same info for months. Finally, I moved back home, thinking that if we pooled our money, we could just resume normal payments and get on with possibly selling the house or what have you. Before we could make a payment arrangement, we were turned down for a modification. Still, I figured it was okay because we were going to make an arrangement, anyway. We got the up front money together and Fed Ex'd it to the Dallas office. At that point, there was no sale date on the house, but we were in foreclosure since we opted to do the payment plan. Fine. So...I called to make the first payment and was told they had no record of the play. Then I was informed that I could not make electronic payments because we had a SALE DATE. After about an hour, the woman 'handling' our account found the arrangement agreement. Yesterday, I opened my mail to find a refund of the first payment made. Hm. I called. They cannot find any record of the up front money. I told her that I fed ex'd it. She said I probably forgot to put the money in the envelope. She said that maybe I was trying to buy time. ??? She said the Fed Ex guy probably signed the thing himself and tossed my payment on a counter. OMG! Long story short, I went to my bank today and found out BOA has not cashed the cashier's check for the up front funds. After speaking with my 'handler', I was told I could pay the funds AGAIN. I told her that would not happen. Period. Right now, I'm waiting on a call back and trying to figure out what on earth I'm going to do if we have to move. No clue...Scared and angry and I don't understand why the people at BOA try to work against you.
by Vickie Cureton From Greensboro, NC on November 28, 2011
by Anonymous From Chester, CA on November 25, 2011
First when switching from Countrywide to B of A they lost our home modification papers. We were told we were to skip payment (false info). Then when modification done with B of A, they failed to tell us the trial payments would not be actual and did not say they contained no interest...this greatly reduced our tax refund causing us to get behind more (pay registration and auto insurance through refund). Then got further behind when I applied for auto withdraw. I was afraid to send a payment and then have them try to withdraw. By the time they got to my request I was behind again and they wouldn't approve. During all of this I kept getting calls from them for someone else; same last name but different city!
by Anonymous From Ellensburg, WA on November 21, 2011
WORK IT OUT TEAM HAS LITTLE EXPERTISE IN THE SAVE HOMES PROGRAMS THAT THE GOVERNMENT IS sponsoring AND Don't WANT TO HELP HOMEOWNERS
by Anonymous From Knox, IN on November 21, 2011
Bank of America has the worst customer service department I have ever experienced. I was told that I needed to make a payment on my mortgage less then my normal amount and my mortgage would be in good standing because I had a $600 dollar credit that had not been applied to my account. I made the payment that day on the phone. Check fee was waived because I was paying in full and the money was sent back to me as an unapplied partial payment and was told I was behind 3 months on my mortgage. No one can explain to me why I was told this and now they are pushing to foreclose.
by Erin Haney From Hebron, IN on November 17, 2011
Trying to work something out was only making my monthly payment higher with an adjustable rate. I do not have a second mortgage and instead of giving me options even paying biweekly they were not that willing to work with me.
by Anonymous From Porterville, CA on November 16, 2011
They have a good game going. They string you along, they loose your papers, they drop your calls after being on hold for over an hour. They close your mod case for no reason at all and you must start over (AGAIN) and again and again! They deny you because they say you didn't provide them with the info they requested, but yet they did not request info. And then you have to start over again! They send someone to help you. She shows at your house and then disappears and no one knows how to get ahold of this person who said they are there to help!
by Michelle Stickney From Butler, IN on November 16, 2011
by Faira Jackson From Knoxville, TN on November 16, 2011
by JENNIFER jackson From Houston, TX on November 14, 2011
I HAVE TRIED TO GET HELP FROM BOA AND THEY WERE/ARE NOT WILLING TO HELP. ITS ALMOST LIKE THEY WANT YOU TO NOT HAVE YOUR HOME.
by Anonymous From Albuquerque, NM on November 13, 2011
by JOHN EVANS From New Carlisle, OH on November 08, 2011
I have tried numerous times to work something out with the lender, but they refused to help me.
by Anonymous From Hudson, NH on November 08, 2011
Initially, when I fell behind on my mortgage, my company did move forward with a modification loan, and lowered my interest rate. However, when I fell behind again, we made an agreed payment schedule. There was a miscommunication regarding when my electronic payment would reach them, so it arrived days after the date expected. They anticipated receiving it on the day I was paid, which was actually the day I made the payment. Since then they have moved very quickly to foreclosure.
by Josh Taxson From Oakland, CA on November 07, 2011
by CONNIE COVERT From Lawson, MO on November 06, 2011
THEY CAN NOT EVEN TELL ME WHO OWNS MY MORTGAGE. THEY KNOW WHO THEY SOLD THE NOTE TO THOUGH. I WANT TO SUE THEM FOR ILLEGAL CHAIN OF TITLE AND MORTGAGE FRAUD.
by Anonymous From New Philadelphia, OH on November 03, 2011
by Robert Hines From McKinney, TX on October 31, 2011
I will never work with BOA again in my lifetime. It seems they can get help from the government, but, they can not pass any help on to their customers. What a racket !
by Phyllis Kopylec From Northford, CT on October 29, 2011
Phone contacts were always polite !!
by garland moore From Alma, GA on October 28, 2011
i did 4 modifications and still no relief or help
by robert mac arthur From Newton, NJ on October 26, 2011
by oba harris From Upper Marlboro, MD on October 25, 2011
by Anonymous From Lexington, NC on October 24, 2011
I am just not sure whether I can trust them helping me try to get back on track. I have been told to many different things by different people and they don't go together so I am just really scared of losing my house. This is something my husband and I have worked for all our lives and now that we have the opportunity to own our own home we have had so many obstacles, now that we have things under control we are just having a hard time trying to get it all caught up.
by JOSEPH KUYKENDOLL From Trenton, OH on October 24, 2011
At the beginning I tried to contact them several times to try do something to lower my payments cause I had just got laid off and ex-wife left me at same time. They told me to get off unemployment and find another job, and another time told me to rent out a room in my house.........so I said you won't get another dime from me............but now I don't want to loose my house.
by Anonymous From Dora, AL on October 24, 2011
by Anonymous From Newton, IA on October 17, 2011
i agree with the other comments about being offered a modification but once you did you never heard from them for months then get a letter stating how far behind you are. and the only way out was paying all that was behind.
by Anonymous From Washington, PA on October 16, 2011
I got a chance to work with Fannie Mae through Bank of America. I got the package plan approximately July 29th. The first reduced payment was due August 1st. How can someone prepare for that? I finally scraped up the money for the first payment September 15th. They said I no longer qualified for the reduced payments but i would have been ok if i called by September 5th. I also mentioned that I could make the next payment in 2 weeks after the first one. They refused to worked to work with me.
by Anonymous From Waynesboro, PA on October 16, 2011
When I refinance with them in 2009 they went by 31% of my income and only saved us $100.00 on our mortgage, when I even told them my wife is unemployed and all the bills are on me. They really don't care. But they can take are tax money for their bail out, but they sure can not help the American people.
by Anonymous From Waurika, OK on October 13, 2011
by Rebekah Palmer From Spokane, WA on October 13, 2011
by pamela dallas From Austell, GA on October 12, 2011
I've tried to prevent this before it got to this point. They told me that I couldn't because I didn't have a job. The only income I have is disability for my son.
by Rose de la rosa From Austin, TX on October 12, 2011
by Anonymous From Ventura, CA on October 11, 2011
by James Roberson From Capitol Heights, MD on October 10, 2011
Contacted them over year ago, told about my job situation and being layoff. Ask for loan modification I was sent the paperwork however after I sent it back I called to confirm receipt and they told me they never got it. I filled out the paperwork again and sent, never received a response back from the bank. I called to check on the status and they told me I did not qualify for the loan modification and did not provide a explanation.
by ricky anderson From Moline, IL on October 09, 2011
by Lara Page From St. Robert, MO on October 05, 2011
I had contacted them over a year ago to try to get help. I always spoke to someone "overseas" that was hard to understand, they would tell me we qualified for help and would send paperwork. Never got the paperwork, called again about 6 months later, same conversation, same results. We were also told not to make any payments to BoA until we heard from them. Now we received a foreclosure notice.
by julie diesen From Orange Park, FL on October 03, 2011
I have asked for help and options several times to be told to wait and now i am in foreclosure
by walter moman From Grand Prairie, TX on October 01, 2011
by Joseph kilfeather From Arlington, TX on October 01, 2011
by kathy kuchenbecker From Barstow, CA on October 01, 2011
i just don't like them. this is second loan with them, this one having been acquired from countrywide, and they won't assist with the PMI situation. they won't take into consideration my perfect payment history nor the fact there isn't a pc of equity to be found in barely a home. i am not in jeopardy of foreclosure at all, i just want to quit the PMI.
by James Clark From Fredericksburg, VA on September 27, 2011
by Cassandra Champion From Roxboro, NC on September 26, 2011
I have tried working with them and submitted everything to them. I received a letter saying that I was approved and then I received an email saying I was denied. No reason or explanation. Very frustrating. I had bad luck but I am trying to get ahead.
by N Shaw From Perris, CA on September 24, 2011
They have attempted to help me resolve this problem and I appreciate it.
by SANDRA GARIB From South Ozone Park, NY on September 22, 2011
by Regina Kemker From Rushville, IN on September 16, 2011
They have not only been rude & incredibly miserable to work with but now they have trashed my credit score so i cant get out from under them its a catch 22, they take over our loans, won't help us in difficult times & now no one else will help us either. Just 2 years ago,pre- BOA, we had almost perfect credit. The failing economy & misfortune for many americans sure paid off for them. What will they do with all these homes they are kicking families out of??? If anyone knows of a good lawyer & a way to take BOA down please include me. I never thought that a simple mortgage buyout would cause me & so many others to lose what we've worked our whole lives for. GREED is the word. I'll bet CEO of BOA has his cozy luxury home without fear of foreclosure. This company needs stopped & we as common americans need to stand against this crap that they are doing to us all. I would be very happy to join a class action suit against these thieves, they are stealing our homes for now good reason when we want to buy them.
by Charles Kemker From Rushville, IN on September 15, 2011
They would & will not work with us. We called them before things got bad financially to prevent this from happening & we were told that since we were not late yet they could do nothing, now that its bad they tell us to get out our checkbook & we can take care of it today or they will proceed with foreclosure, that is our options?? We feel so helpless & they can see that for 5 years we never missed a payment, we just hit a rough spot. They just want the money & they don't want to work out anything else. Its been a horrible experience. Countrywide was so much better.
by 20 months From Sacramento, CA on September 14, 2011
We were approved for a modification when the loan was with Countrywide. It was going through the process, and we were making the payments. Then Bank of America took over the loan, and they managed to lose the paperwork. They gladly accepted the money, but didn't honor the modification. We have re-applied multiple times with Bank of America in the past 20 months. They are horrible. If you ever do get to talk to someone knowledgeable (the negotiator), they don't seem to really want to help you. If you don't fax them paperwork within several hours, they cancel everything, and you have to start over again. I think the whole thing is a scam. It is a front to satisfy the government to make it look like the bank is trying to make things right.
by heidi styles From Richmond, VA on September 14, 2011
they will not work with me at all for me to refinance my house
by Jonathan Schaefer From Forest Falls, CA on September 13, 2011
we had to loan modifications with them, they sold our loan over and over, through us out of the modification, now they say we don't qualify for MHA or Loan Modification. for three years we have been going through this with B of A A, no notice of foreclosure as of yet
by Anonymous From Dover Plains, NY on September 12, 2011
by Anonymous From Deer Park, TX on September 07, 2011
by Anonymous From Clearwater, FL on September 07, 2011
by Anonymous From Gulfport, MS on September 06, 2011
Google complaints on Bank of america. Too numerous to list.
by michael werner From Centereach, NY on September 04, 2011
by Anonymous From Morrice, MI on September 03, 2011
by olga caceres From Elizabeth, NJ on September 01, 2011
They gave a Trial Modification 1536.37 I had paid it for 15 months at the same time they kept on reporting me late and not paying the full amount ??? Hope counselor He kept on asking me to have home owners insurance and he couldn't understand that home owners was part of my maintenance fee.!!??
by audrey walls From Nashville, TN on August 31, 2011
I feel they set me up. I got a loan modification in 2010 that gave me a payment of 836.00 per month. There was a flood here in may 2010, I had flood insurance, $117.00 worth of coverage, afterwards BAC decided I need more coverage got it and caused my mortgage payment to go to over $900.00.
by Anonymous From Stockbridge, GA on August 30, 2011
by John Williams From Mechanicsburg, OH on August 30, 2011
by Mike Smith From Saint Joseph, MI on August 27, 2011
Keep telling us they are sending documents that never come
by Jeremiah Corona From Oak Lawn, IL on August 26, 2011
Applied for a mod, more then a year and half ago, no luck . Now they are sending everything known to man trying to get me modified. With through it all over the phone and was told we do not qualify.
by Anonymous From Boise, ID on August 22, 2011
by Korina clemente From Findlay, OH on August 22, 2011
I have tried to get modification and they have lost my paperwork each time. Then tried to fax and lost them in that process also.
by Anonymous From Tulsa, OK on August 19, 2011
Countrywide had my mortgage.
by Anonymous From Trinway, OH on August 16, 2011
they did not want to help me one bit. Signed up for save the dream sent in the new first payment and they sent it back to me saying it didn't cover the back pay that was owed. I sent in what they told me to send in
by Daniel Cochran From Dallas, GA on August 16, 2011
by Garry Roberts From Garden City, MI on August 13, 2011
Offer no help or options to work anything out to keep my home of 26 years. from just falling behind to being very far behind.
by Anonymous From Oceanside, CA on August 10, 2011
by Anonymous From Jacksonville, FL on August 10, 2011
by HARJEET OJLA From Yuba City, CA on August 10, 2011
by Anonymous From Bondurant, IA on August 08, 2011
bank of america are money hungry and will do anything to keep the rich rich.
by Pauline Reed From Tampa, FL on August 04, 2011
We have inherited our property from my Father-in-law. Just before he passed away he had this loan taken out and we had to do as he said and sign the paperwork because of his age. Then he passed away and we had both left our jobs to take care of him, because we could not trust anyone that we hired. We both had good jobs at the time and they were not there when we were able to go back and now we are in trouble. We can not even get BAC to acknowledge the fact that there was no estate to William W. Reed it was Sole Survivorship and they won't put it in our names, or even guarantee that any payments we make will be accepted to our loan modification. We are lost
by Kenneth rogers From Monroe, LA on August 04, 2011
by Anonymous From Topeka, KS on August 01, 2011
by Anonymous From Garland, TX on July 29, 2011
by Anonymous From Fresno, CA on July 29, 2011
by Anonymous From Roswell, NM on July 26, 2011
by Anonymous From Rockford, IL on July 25, 2011
by Anonymous From Tomball, TX on July 24, 2011
by denise mills From Lockhart, TX on July 23, 2011
by Anonymous From Bethlehem, PA on July 23, 2011
Go to your senator to get help with B of A. We are working through our senator's office and getting quick response from B of A.
by Anonymous From Sidney, OH on July 22, 2011
by Robin Baker From Bartonsville, PA on July 21, 2011
by Anonymous From High Ridge, MO on July 17, 2011
by james findley From Excelsior Springs, MO on July 16, 2011
by jennifer lewis From Payette, ID on July 16, 2011
by joan lawson From Oakland, CA on July 15, 2011
by Charlott Moore From Humble, TX on July 13, 2011
by Anonymous From Placentia, CA on July 13, 2011
by Klaus Wilmsmeyer From Louisville, KY on July 13, 2011
They have sucked regarding helping. I do not understand why someone who is in a hardship or foreclosure, can get a MOD and I can't get a lowered payment but I have the ability to pay my mortgage and not get a lowered payment or refinance , so I can help get rid of my other debts?????? The whole idea of helping someone who is in foreclosure VS my situation is almost DISCRIMINATION!!! If the banks can help someone who is 90 or more days behind and lower their payments , why not mine!!!
by Anonymous From Akron, OH on July 12, 2011
by evan crayder From Land O Lakes, FL on July 11, 2011
by Ynonne McLean From Colorado Springs, CO on July 10, 2011
by gary francis From Gladstone, OR on July 10, 2011
by Anonymous From Upland, CA on July 08, 2011
by Jacob King From Wilmington, DE on July 08, 2011
by rebecca ciardelli From Peterborough, NH on July 06, 2011
Have fought to keep my house for years with them. We are in a modification now and it took me 4 years to do it but it is not helping us much.
by Anonymous From Houston, TX on July 02, 2011
Its horrible I've been trying for over a year and nothing absolutely nothing I became sick with cancer and became disabled I didn't ask to be sick I wouldn't be in the situation if I had remained healthy I simply need some help and from someone to be honest with me instead of charging me money and not helping
by Anonymous From Cypress, TX on June 30, 2011
We have made many attempts to save our home. We have applied for modification plans and have been issued denial letters stating paperwork was missing and someone would contact us within 10 business days- no call. We have also tried to refinance and were denied. No help what so ever, and cannot get an appointment to speak to a person face to face to discuss different options that we can take to SAVE OUR HOME.
by Floyd riley From Beaumont, TX on June 30, 2011
by Anonymous From Albuquerque, NM on June 29, 2011
I'm trying to get a Home Loan Modification for the last 10 months, I've spend a lot of money faxing the papers that they claim never received, keep sending them, they keep asking for the same papers with a new date, claim the other ones expired, and we keep doing this for ever.
by Stephanie Roth From Winter Springs, FL on June 28, 2011
by Anonymous From La Porte, IN on June 25, 2011
BAC is horrible with their communication, and you never speak to the same person, just someone in front of a computer that rarely has any knowledge. I have made 3 or 4 attempts since Jan 2011, to save my home, with BAC requiring massive amounts of paperwork, which has always been faxed, yet they say they never received.
by Anonymous From Cedar Grove, NC on June 25, 2011
by Anonymous From Hudson, FL on June 22, 2011
I tried getting a modification but it was because of the modification last year that messed up my credit.
by thomas pilkerton From North Beach, MD on June 16, 2011
our lender did modify us a year ago but the terms were not permanent and our mortgage didn't go down much at all. We were forced to pay lender placed insurance and our terms change in 2015. they return to 8-75% adjusted for the rest of term. We paid an outside source to get the modify that we are in now and it isn't permanent and our payments were not reduced enough to allow us to afford it. We feel cheated and justice was not done for us at all. Just learned MERS owns our crazy loan and bank of america doesn't seem willing to take a second look and restructured the loan.
by Lashun JOHNSON From Birmingham, AL on June 15, 2011
by Amanda Busser From Atlanta, GA on June 15, 2011
I have been trying to work out a reasonable solution since last August and they have not offered to help and have actually caused me to get further behind in my mortgage payments
by Anonymous From Baltimore, MD on June 13, 2011
by Darlene Bolden From Rockford, IL on June 13, 2011
Tried to get a mortgage modification a year ago. We were at this for an entire year with Bank Of America. First our paper work was there and told us to call every few weeks to see where we were in the process. After about 9 months of trying to get the mortgage modification,our paper work turned up lost. Never felt so low in life after being toyed with and jumping through hoops for almost an entire year trying to get a modification.
by Anonymous From Ellenwood, GA on June 09, 2011
by Anonymous From Aurora, MO on June 09, 2011
Get a different answer to the same questions and they don't seem to do their part to help the customers to obtain their home...
by Eduard Fulop From Yonkers, NY on May 31, 2011
by anjanette broadway From Memphis, TN on May 31, 2011
I want to save my house. They have not been successful for me. I been going through so much from countrywide,and then bank of america. This been going on since 2007 when I lost my job. That is when all this run around started.
by claudia hernandez From Anaheim, CA on May 30, 2011
siempre me han tratado como si me ignoraran, cada vez me dan diferente informacion, nunca reciben los documentos a pesar de que los hemos mandado como nos han pedido y llamado para comprobar que los recibieron, esta es una de sus motivos por los cuales no nos han calificado. en otra ocasion alegaron que no cumplimos con los pagos de prueva lo cual es falso, pero no pudimos corregirlo ya que segun ellos el periodo de reclamo habia pasado, y lo mas reciente es que nos dimos cuenta de que seguian poniendo en nuestra deuda el pago de una aseguranza PMI, que ellos mismos habia cancelado desde el 2009 lo cual ya aceptaron, y al momento de que nos den una respuesta sobre esto solo nos dan respuestas sin sentido pero nunca relacionadas con nuestra pregunta, esquivando su responsabilidad.
by Gina Davila From Moreno Valley, CA on May 28, 2011
Our mortgage company has given us the complete run around,and have had us submit applications and income information at least 4 times in the last 2 years. They never have an answer for us when we call. We are constantly told that our account is under review.
by Anonymous From Clearwater, FL on May 26, 2011
by Joey Hall From Tampa, FL on May 24, 2011
by randi mcdavid From Lewis Center, OH on May 21, 2011
by Anonymous From Kannapolis, NC on May 21, 2011
by Ernest Longs From Colorado Springs, CO on May 20, 2011
They have been very helpful. I have not been able to meet my obligations due to unforeseen setbacks.
by Anonymous From Wisconsin Rapids, WI on May 17, 2011
A Bank of America representative told me to not make payments while I was trying for the making homes affordable process. She was the one that gathers my info and gave to the investor. Then Radian tried to help (they hold the insurance for my mortgage. They did nothing to help. I wanted to pay back payments but now they want foreclosure fee. they just gave me a no on a modification and already I have foreclosure fee's. They must of been working on this. I thought you had a 60 days before they start foreclosure after a decision about a modification.
by June Blaschke From Redlands, CA on May 10, 2011
They string me along but would not approve any plan I requested. One modification application after another just to be denied. They knew that I did not meet their qualifications but kept stringing me along. They refused to meet us half way on any other plan.
by Anonymous From Saint Petersburg, FL on May 09, 2011
Very compartmentalized. Can never reach anyone with authority. Gave up.
by Jennifer Bailey From Hood River, OR on May 06, 2011
by Anonymous From Buffalo, NY on May 06, 2011
by carmen fernandez From Rego Park, NY on May 06, 2011
by Anonymous From New Bern, NC on May 05, 2011
by April Martin From Gautier, MS on May 05, 2011
Bank of America customer service has treated me with respect and I like them as a mortgage lender. Not sure they have tried all options to assist me in my situation.
by Jennifer Speer From Colorado Springs, CO on May 04, 2011
by Robin Bilanski From Smithtown, NY on May 03, 2011
Bank of America is terrible to work with. They just stall you--telling you they didn't get paperwork when in fact it was sent several times and its right there in their file. They don't want to help nobody but themselves.
by Anonymous From Garner, IA on April 30, 2011
by Anonymous From Gloversville, NY on April 27, 2011
by Brenda Fontenot From Stockton, CA on April 27, 2011
I had a forbearance and I paid them on time. I have done everything ask, but they will not work with me.
by Barry McClintock From Monmouth, IL on April 27, 2011
Like dealing with robots. Canned lines, dropped calls, no one knows anything or has any authority.
by Glenn Wetherell From Granville, NY on April 26, 2011
by Elizabeth churchill From Villas, NJ on April 26, 2011
they told me in November that I was a good candidate for the loan modification program. Now after submitting tons of papers over and over they say no.
by Anonymous From Shalimar, FL on April 25, 2011
we've been denied to get loan modification by Bank of America last friday!after several months tried to send millions of paperwork to Bank of America.. finally we were denied!! we don't want to foreclosure or short sale want to live OUR HOUSE!! PLEASE Help me!!
by kenneth shull From Deming, NM on April 24, 2011
by Norman Farino From Fresno, CA on April 19, 2011
by Shayla Risch From Snyder, NE on April 18, 2011
Wasn't given all information when was in a workout program
by Heather Schermann From Martinton, IL on April 14, 2011
by Anonymous From Lewiston, ID on April 13, 2011
They said they could help me, we have already been taken advantage of by a 3rd party company who said we could do a loan modification. And they said we were approved for this, come to find out it was all a lie. Now the bank after saying they would help has turned their back on us. I am just sick....
by Garry Flowers From Troutman, NC on April 12, 2011
After waiting more than four months we were denied a loan modification. My wife lost her job and unemployment benefits; causing her to deplete her 401k to make house payments. We were told that since we made the payments, they thought we were OK. Now one weak salary will not support our family. We have been paying for this house for 14 years now. We are facing a huge loss in equity and security for our son. We only need a lower house payment to survive, but never got approved. We continue to make desperate moves to survive.
by Sean Humphries From Washington, DC on April 11, 2011
they have too many people working and too many houses to keep up with
by linda osborne From Goose Creek, SC on April 09, 2011
they said they could not help me until I was 3 months past due,and now I am past due...I do not want to do this but I do not have the money
by RAMONA WILLIAMS From Greensboro, NC on April 07, 2011
by sandra rios From Fort Worth, TX on April 05, 2011
by chanel buddie From Carbondale, PA on April 04, 2011
by troyce wiiams From Riverdale, GA on April 03, 2011
Was very nasty at times and never really wanted to help
by Africa Washington From King George, VA on April 03, 2011
They told us that we had a modification , now there saying that it did not go through and we are facing foreclosure!
by Anonymous From Hagerstown, MD on April 01, 2011
Bank of America KNEW day one that we were apparently not eligible for a loan modification. However they informed us for over a year (while they were processing our modification request) NOT to pay or mortgage and just wait for the modification details. We contacted them weekly and were assured that all was well...that was until they notified us that we were not eligible and there was nothing they could do for us. While ultimately our mortgage issues are our fault they were HORRIBLE at communication and their false assurance and bad advice have left us in a sickening place.
by Anonymous From Maben, MS on March 30, 2011
Bank of America was not my original mortgage company, however now they are after it appears we are in foreclosure....
by Anonymous From Franklin, VA on March 30, 2011
Very difficult to deal with and hard to reach. Denied my mother twice for a loan modification.
by shawn wood From Jackson, TN on March 28, 2011
by Saidy Miller From Lemon Grove, CA on March 27, 2011
The investor on my loan has been very difficult to work with. B of A almost approve and modified my loan but the investor said no causing further forbearance. They knew I was in an interest only payment and they didn't modify my loan.
by Anonymous From Jersey City, NJ on March 25, 2011
They just set you up to fail all over again. They do not think outside the box. If my income has reduce how can you increase my mortgage payment and call that help!
by ferry walker From Fostoria, MI on March 25, 2011
by tammy williams From Lancaster, SC on March 24, 2011
by Anonymous From Lancaster, PA on March 23, 2011
They worked us over twice trying to do a home loan modification. They do not care about their customers only their dollar.
by jennif pearce From Michigan City, IN on March 21, 2011
by Anonymous From Sturgeon Bay, WI on March 21, 2011
by Willie Davis From San Jose, CA on March 18, 2011
by delores foster From Gates, NC on March 18, 2011
THEY Actually GAVE ME THE RUN AROUND AND TOLD ME THEY WOULD BE WORKING WITH MY HUSBAND AND I AND IT NEVER HAPPEN AND I WOULD CALL EVERY DAY AND WAS PLACED ON HOLD AND TOSS AROUND FROM ONE PERSON TO ANOTHER WITHOUT ANY RESULTS
by michael torino From East Haven, CT on March 14, 2011
they have been less than willing to work with us or understand if they just extended our loan term to 30 years and lowered our interest rate we would be able to afford out loan with them.
by linda osborne From Goose Creek, SC on March 14, 2011
the bank will not help me at all
by Anonymous From Atlantic City, NJ on March 12, 2011
by K Castle From Lexington, KY on March 11, 2011
by Anonymous From Saint Louis, MO on March 08, 2011
by Daniel Nieto From Plant City, FL on March 08, 2011
by Anonymous From Mcdonough, GA on March 07, 2011
by Edmon Laster From Robertsdale, AL on March 07, 2011
BOA is so large that the right hand does not know what the left hand is doing. We were talking to a person about refinancing one day and found out they had began foreclosure the next, literally.
by Wayne Stroud From Long Beach, CA on March 05, 2011
I have been seeking modification from Bank of America for this property and my primary home since October 2010 and received no assistance whatsoever
by Anonymous From North Vernon, IN on March 05, 2011
by Anonymous From Rio, WI on March 03, 2011
by Mary Furler From Indianola, IA on March 02, 2011
by Anonymous From Flowery Branch, GA on March 01, 2011
by Dena Linn From Bellefonte, PA on February 25, 2011
by regina ashley From Ahoskie, NC on February 23, 2011
by Diane Lyzen From Streetsboro, OH on February 21, 2011
They have not been helpful whatsoever! We get repeated calls from their customer service reps. and just keep repeating our situation to minimum wage reps. who have no idea what's going on! They offered us a lower payment a month of $5.00!!! This is unacceptable and ridiculous! We now have 2 full time incomes and are current on all of our bills, why can't they work with us? We have put 22 years. into our home. They have already taken allot of money from us. We want to stay here, so why take our home?
by Malena Castillo From Milwaukee, WI on February 21, 2011
by Tiffany Brown From Topeka, KS on February 21, 2011
by Jaime Fernandez From Humble, TX on February 21, 2011
by Emery Allen From High Point, NC on February 17, 2011
Been asking for help from them since 8/2010. Have been told several different things by their agents.
by Jesus Hernandez From Victorville, CA on February 15, 2011
I get different answers every time..
by DebbIe Wingo From Kellyville, OK on February 13, 2011
I'm very frustrated with them I get different answers every time I speak with them.
by Holly Haynes From Buford, GA on February 11, 2011
by nancy zambos From Garden City, MI on February 11, 2011
by John Griffin From Sheffield, AL on February 10, 2011
Really can't judge, since they have only had my mortgage for a few months, it having been sold to them by First Franklin, an atrocious mortgage company, last September. Initially, it seemed they wanted to work with me, but it is becoming more a more frustrating with them, as I receive conflicting info from them regarding my account.
by Lodell Parks From Saint Louis, MO on February 09, 2011
by Patrice West From Austin, TX on February 08, 2011
by Anonymous From Cumming, GA on February 08, 2011
by Anonymous From Chesterfield, VA on February 08, 2011
by Peter Guido From Highland, NY on February 03, 2011
by kristen tuccitto From Clinton, CT on February 02, 2011
by Gerald Names From Salt Lake City, UT on February 02, 2011
by david cantrell From Greeneville, TN on February 02, 2011
I went into bank of america to pay my payments in full on 1 -31-2011 and they would not take my money, as of that day I was 90 days past due, so after 2-16-2011 I would be 4 months past due.
by wayne beall From Gower, MO on January 30, 2011
by ssdfsa asdfsadf From Pooler, GA on January 29, 2011
by Lonterian Epps From Shreveport, LA on January 26, 2011
by Anonymous From Morrilton, AR on January 25, 2011
Every encounter I have had with Bank of America has been disappointing, unprofessional, inconsiderate, and have left me with a bad taste in my mouth and a SORE backside!!
by Anonymous From La Porte, IN on January 24, 2011
i understand that i needed a workout earlier in 2010, but with the current times, and the request being a deferment (so that the bank gets all of their money), i do not understand the difficulty, i can afford my payments, just need to take care of the past due. they refuse to listen.
by sean iannucci From Goshen, NY on January 23, 2011
by Anonymous From Seattle, WA on January 22, 2011
They are not responding to my assertion that a letter their home loans servicing department sent me is proof that I am current and do not owe them money they are alleging I owe. They are crooks. They probably got paid through HAMP for my forbearance amount and now are trying to get it from me as well.
by Anonymous From Roanoke, VA on January 20, 2011
by Kevin Jowski From Victorville, CA on January 17, 2011
by thomas huckabee From Humble, TX on January 17, 2011
by SCOTT FORBES From Lawrenceville, GA on January 16, 2011
by james Stockwell From Syracuse, MO on January 11, 2011
by Anonymous From Holland, MI on January 08, 2011
by Anonymous From Columbia, MO on January 07, 2011
by Anonymous From Tulsa, OK on January 05, 2011
by Anonymous From Victoria, TX on January 03, 2011
by Anonymous From Everett, WA on January 03, 2011
lack of follow-up after initial denial of "Making home Affordable"
by karwan salih From Lakeside, CA on January 03, 2011
lost my tax returns after i sent it to them like 5 time.
by Dorothy Cowthorn From Bossier City, LA on December 29, 2010
by Ricky Kissoon From Bronx, NY on December 29, 2010
by mike raider From Colorado Springs, CO on December 28, 2010
by Pamela Coble From Jackson, TN on December 26, 2010
I have been told different things by different people. They will not work with me.
by Anonymous From Waynesboro, VA on December 24, 2010
lose your paper work, and will not work with you. don't have a care for anyone!!! will not fix what they mess up. only make thing worse and take your money!!!!the more money you give the less they help and more they say you owe. Been trying to get help for the last year and now taking my home. no matter that i have paid them.
by Anonymous From Wildomar, CA on December 23, 2010
They will not work with us, and raise our payments when we talk to them.
by Rashad Scurlock From Jacksonville, FL on December 22, 2010
by Anonymous From Debary, FL on December 20, 2010
by Richard Watkins From Potts Camp, MS on December 16, 2010
Will not work with the homeowner! Would rather auction your house at a rock bottom price & force you into bankruptcy.
by Anonymous From Belleville, IL on December 14, 2010
by Jolene Barnett-Stephens From Pocatello, ID on December 13, 2010
by Wayne Wright From Las Vegas, NV on December 12, 2010
B of A doesn't get it...I don't want to talk to someone who is out of the country and could care less whether I lose the house or not...I get sent FAKE documents, it appears that B of A is trying to cover their rear-end...they are despicable !!..
by Ellen McCarthy From Whitman, MA on December 11, 2010
by Anonymous From Placerville, CA on December 06, 2010
When I filed the initial HAMP Packet, I never heard back from them again. I had to call & then they told Me I needed more documents & that they sent out a letter. By then, I had a Sale Date Notice on My Front Gate !! I was told that they would send out a copy of the letter, but then later, after a follow-up call to check on the status of the letter, it was up to Me to call & find out what they needed !!I later found out that they don't send out letters, even though one of their associates told Me so ! I finally am working with the underwriter, but they are asking for so many more documents, even from the person I am renting a room to. Some Documents I can Not produce !! The bottom line is that I need temporary assistance, as I know My Life will make a turn for the better in the near future. I have been in My Home for 15 Years & worked hard for it, through Divorce & all. The Banks received a Bail Out, they should be bending over backwards to make things happen for the people that really want to stay in their home & do the work needed to do so. The Trial Modification is 90 days, You don't make the payments, You are done, that Simple !! I feel like a puppet, the are controlling everything. I am merely asking for temporary help due to a Job Loss, Divorce, & some Health Issues in the past. This should NOT be so difficult of a Process. It is more like We are being Penalized for Our circumstances !! What accountability do the Banks have? Did Not You & I pay for there Mistakes? The American Dream has went down the Toilet !!!!
by Anonymous From Cape Coral, FL on December 06, 2010
I just feel when they did a home modification it only made my payments about $50.00 less monthly. Yes they did include my insurance and taxes, but I had usually paid them on my own come tax time, which made it allot easier. They should come up with something more affordable for homeowners with there other expenses being included with their finances every month.
by David Maile From Hudson, NH on December 03, 2010
I had an agreed modification a year ago but I feel they took every option not to approve it. they declined the help do to a notarized document on 2 separate notaries. I feel they wanted the checks to come with the documents but never really wanted to help. they strung it out longer creating further hardship needlessly.
by Anonymous From Philadelphia, PA on December 02, 2010
I saw my delinquency coming. I contacted them while I was still current however B of A would not help. I have already lost one home to foreclosure and am set to lose another one. B of A is one of the most ruthless lenders ever
by Cheryl Braman From Browns Mills, NJ on December 02, 2010
In February. 2009 I had a heart attack and on March 2, 2009 I had double bypass surgery. I had my son contact Bank of America while I was in the hospital to let them know what was going on. We kept in contact with the mortgage company the whole time I was on disability. I had several complications after the surgery, so I was in and out of the hospital. Being on disability I could not afford to make the mortgage payments, which my son and I both advised them of early on. When I went back to work (2-1/2 months before my cardiologist wanted me to), I tried to make a mortgage payment online as I usually did, but the website wouldn't let me, so I called them. I was told they would not accept payments from me and if I sent a check to them it would be returned. I feel that Bank of America is a cold, unfeeling company. I have lived in my house for 32 years and I am looking at being homeless because I had health issues. I would never want to be involved with Bank of America again.
by Anonymous From Houston, TX on November 30, 2010
I've heard many good things about B of A. However, they have not worked with me because my home is FHA. The realtor did not do a good job in explaining everything to us when we bought the home. We bought it over value (for more than what the seller was asking) because the realtor said it would give us equity down the road. He lied and to this day, we have not seen him. We called him and he does not answer. I NEED HELP!!! I don't have a place to go.
by ELIZABETH GARCIA From Middletown, NY on November 29, 2010
MY EXPERIENCE WITH BOA IS PRETTY NEGATIVE...I HAVE BEEN CALLING JUST BEFORE I WENT Delinquent AND THEY STARTED TELLING ME THAT THEY COULD NOT HELP ME until I AM LATE. NOW I AM 12 MONTH LATE BECAUSE I HAVE BEEN Waiting FOR A MODIFICATION TO GO Through WHICH NEVER DID. NOW I Don't EVEN KNOW WHERE I STAND. WHEN I ASK THEM WHAT IS THE NEXT STEP, I GET NOTHING JUST TO "MAKE A PAYMENT". NICE.
by Gregory Hern From Shingle Springs, CA on November 29, 2010
One of my worst experiences
by Andre Nicholas From New Market, AL on November 27, 2010
by steven lawrence From Madison, ME on November 26, 2010
by Tricia Johnson From Portland, OR on November 23, 2010
The modification program threw us into this situation it was a road to foreclosure and never got any straight answers.
by Wilson Battley From Zachary, LA on November 23, 2010
After several months or trying to resolve this foreclosure, since I am employed again, they are now saying that there is no record of my calling to set up a repayment plan and now they have put another sell date on my house after I have already submitted a lump sum payment. This is messed up.
by Cindy Shanle From Huron, OH on November 23, 2010
by Lamar Wiggins From Richmond, CA on November 23, 2010
They lied to the government about helping people in need, were given information that was false about how to qualify for a modification, and basically told they were unwilling to find a modification to fit our situation.
by Nanette Patterson From Knightdale, NC on November 22, 2010
Bank of America drags its feet with home modification. I don't believe they want to help.
by Anonymous From Spring Hill, FL on November 20, 2010
we were told we qualified for modification and then got the runaround and never got an answer or help in anyway, they totally gave us the cold shoulder and no help a all.
by Anonymous From West Berlin, NJ on November 20, 2010
they don't want to help the customer they just want their money....or your house
by Joan Schwarz From Albuquerque, NM on November 18, 2010
only issue I have with them is they never followed through on loan modification information
by Crystal Braun From Lima, OH on November 17, 2010
TRIED TO WORK ON MORTGAGE AND PAYMENT OPTIONS AND THEY WILL NOT HELP!
by Howard Ice From Abilene, TX on November 13, 2010
they have bad communication and don't honor their deals
by delilah molina From Chicago, IL on November 02, 2010
have try so had to work with bank of america all the time paper work lost. I need help
by Anonymous From Liverpool, NY on November 02, 2010
They are all about the "foreclosure process" with no regard for their customers personal situations even when "prior" they were consistently on time with all payments
by John Rizzo From Acworth, GA on November 01, 2010
by Anonymous From North Liberty, IA on October 31, 2010
by Tracy Buchta From Vancouver, WA on October 29, 2010
THEY AREN'T WILLING TO HELP THE AVERAGE HOMEOWNER OUT TO REDUCE STRESS AND HARDSHIP. THEY MUST WANT YOU TO FORECLOSE SO THEY CAN GET MORE BAIL OUT MONEY FROM US
by Damon Love From Indianapolis, IN on October 28, 2010
by Jessica Woodford From Bend, OR on October 28, 2010
by mary lindsay From Matteson, IL on October 26, 2010
i think they are not consistent. they call you call they do not know what the other called for and so many different telephone numbers.
by JANET HARRIS From Bumpass, VA on October 26, 2010
I have been trying to get this resolved to get an affordable payment workout for 10 months and they still have not been able to do anything.
by d p From Sugar Grove, IL on October 24, 2010
by Anonymous From Perris, CA on October 23, 2010
by Anthony Jackson From Noblesville, IN on October 22, 2010
by eric williams From Baker, LA on October 20, 2010
by Anonymous From Macon, GA on October 20, 2010
by Anonymous From Wausau, WI on October 19, 2010
by Anonymous From Thurmont, MD on October 19, 2010
by chris jordan From Hendersonville, TN on October 19, 2010
I've HEARD A LOT OF BAD THINGS ABOUT BAC.BUT I've HAD NO PROBLEM WITH Them. They HAVE REALLY BEEN HELPFUL AND NICE TO Me. Seeing I LOST MY WIFE LAST YEAR,TO CANCER THEY HAVE BEEN VERY HELPFUL.
by Myrna Medina From San Antonio, TX on October 18, 2010
They did not even want to see my proof that I was not behind on my loan at all. They just foreclosed me, leaving me and my children out in the street even though we have the proof that we were not as late as they claim we were.
by Anonymous From Los Angeles, CA on October 18, 2010
Client trying to work with their Hope Team for over 6 months and been getting the run around. Now we find out they have an investor who has not given them the authority to negotiate
by Anonymous From Redwood City, CA on October 16, 2010
by Anonymous From Springfield, MO on October 15, 2010
I have made my payments on time for over 2 years with no problems and yet when I need them to help out the most nothing can be done for my situation.
by Dianne Campbell From Davison, MI on October 14, 2010
They lied to me, gave me false hope and to the best of my knowledge not helped anyone in Michigan. I wanted to make payments they told me they would send the money back. I called before I got behind and was told the only way they would help me was if I got behind.
by nilo cabrera From Louisville, KY on October 12, 2010
by Anonymous From Garfield, NJ on October 12, 2010
by Anonymous From Lawrenceville, GA on October 12, 2010
by Anonymous From Blairsville, PA on October 06, 2010
by joan hall From Berkley, MA on October 06, 2010
by Anonymous From Bakersfield, CA on October 04, 2010
Never felt that they much cared if you wanted to work something out or not. They felt cold and far off whenever I talked to them. And generally uncaring
by Robert Blackmore From Columbia, MO on October 03, 2010
by Luis Diaz From West Palm Beach, FL on October 01, 2010
by Queen Bryant From Greer, SC on September 30, 2010
by darrell young From Mount Pleasant, TN on September 28, 2010
by debra price From Patterson, CA on September 28, 2010
by renee pritchett From Carrollton, GA on September 28, 2010
by raymond ducharme From Pawtucket, RI on September 27, 2010
by Chris Woodall From Newport, KY on September 27, 2010
by Anonymous From Philadelphia, PA on September 27, 2010
by danny chlders From Detroit, MI on September 24, 2010
by Roger Esparza From Dallas, TX on September 24, 2010
by James Garcia From Denver, NC on September 23, 2010
I have been in contact with Bank Of America from the Start as soon as I realized I would not be able to pay my Mortgage. I have applied for some type of Loan Modification or Relocation package for the last 8 months and to this date, BOFA has yet to make some kind of decision. My house is scheduled to be sold in 30 days and Bank Of America has not done anything to help out our situation. Bank Of America claims that they are willing to Help but only When the MEDIA is on them. Behind Closed doors, BOFA is doing nothing to help out AMERICA. I can't help the fact that I was laid off but I have tried everything to get BOFA to work out something with us. GOOD LUCK TO ALL. MY Advice is stop paying them as soon as you realize that you cannot afford the payment because in the end, Bank Of America is only concerned with squeezing as much out of you as they can before your House is taken.
by Anonymous From Bakersfield, CA on September 23, 2010
Very hard to get a straight answer from them on anything. Took a 15% pay cut and refused my application for modification. Seems as if they want to foreclose.
by arnulf delacruz From Chesapeake, VA on September 22, 2010
by Nicolas Keeler From Waipahu, HI on September 21, 2010
by Anonymous From Hollywood, FL on September 20, 2010
I was laid off in 2009 I started falling behind in December of 2009 I tried to work something out when all of my extra monies stop coming in. but no help was offered .... I don't blame them for me loosing my job but I had no control over that.. I real thought I would find a job in a short period of time.
by Sina Rogers From Seattle, WA on September 18, 2010
no communication...have been trying for 6 months to get help...afraid of foreclosure at this point..
by Angela Wiltz From Jaffrey, NH on September 18, 2010
Bank of America representatives are inconsistent with information. Just asking for a detailed record of my account and payment history has proven impossible. I am constantly transferred from one group to another - Customer Service: sorry foreclosure team handles that. Foreclosure team: customer service handles that. Customer services: that's not us try the hope team. Hope team says it's customer service and on and on. Then I send my paperwork and call. They say you're all set we don't show that we are waiting on anymore paperwork. Then the Auction date is sent to me in the mail. I call again and they say they never received any paper work. I have gone around in circles with them for months! I had a short term (6 month) program and I paid that and a little extra every month. I paid them $7,000 in April and May. I have been doing what they asked. They returned my July and August payments and now I am in foreclosure with an Auction date scheduled for October 13th. I called again. One team says they can work with me another says no. I don't know what to do anymore. I am desperate. I have no money to move because I have given it all to them.
by lavonda shelby From Houston, TX on September 17, 2010
by Anonymous From Woodbridge, NJ on September 17, 2010
by JANET harrington From Tewksbury, MA on September 16, 2010
by Anonymous From Birmingham, AL on September 14, 2010
by vijay jaligam From New Orleans, LA on September 14, 2010
by Rodney Hawkins From Aubrey, TX on September 13, 2010
by JoAnn Kuhr From Bolingbrook, IL on September 12, 2010
by Nan Wright From Redmond, OR on September 09, 2010
by Angela Fioravantes From Albuquerque, NM on September 08, 2010
Very inconsistent and non-compliant. Customer service is poor.
by Anonymous From Dover, DE on September 08, 2010
Bank of America does not help their mortgagees! I called when i missed first payment and received no options. I have tried contacting them and they offer no help or any ways for me to keep my home. They have me in foreclosure and are not even asking fair market value for the home.
by Rainey From Dumfries, VA on September 07, 2010
It is shameful but everything I read is so exact and so true, it is like they want to make a quick profit from the investors, I see so many homes being foreclose or short sale for nothing, when they could let people keep there homes and pay the same amount...greed is the problem
by Robin Sabel From Mount Holly, NJ on September 05, 2010
they have harassed me with demand letters and have misapplied my modification and my mortgage payments
by james white From Humble, TX on September 05, 2010
by jeff mcnair From Deltona, FL on September 05, 2010
i have contacted them to tell my problems to and even though my bills to net ratio is way out of control . they have no solution to help someone in my situation.
by Anonymous From Kaufman, TX on September 04, 2010
I thought Countrywide was bad but BOA, combined with the people I hired and paid to help (Home2Mortgage), have almost got me on the street.
by Gloria Winters From Jackson, MS on September 03, 2010
The loan I got originated with Countrywide. They took advantage of the fact that I knew nothing about mortgages. They made promises that they did not keep, like promising me a fixed rate, then refused me. The next thing I knew, bank of America wrote me and told me that they are my company. They immediately went up on the note then again. When I asked for a modification, they went back to the original amount that Countrywide gave me which I told them was too much. I pay my taxes in three installments, so they started paying them well before they were due. I asked them to stop it, but, again, after I made my first installment, my other payments were sent back and i was informed that the bank paid the balance several months before the due date. This is my home. I bought it as a fixer with what my late husband left me and my sons helped me fix it like new. This is all that I had into this house, plus what I borrowed to finish it. I cannot lose my house.
by Alicia Perkins From Waldorf, MD on September 02, 2010
by Anonymous From Phoenix, AZ on September 01, 2010
by VICKI RANDLES From Middle River, MD on August 31, 2010
THEY NEVER ANSWER MY LETTERS OR RETURN MY CALLS NOR TRY TO HELP ME IN ANY WAY
by jeri shipps From Columbia, NJ on August 29, 2010
by Anonymous From Belleville, MI on August 29, 2010
by NORMA SMITH From Hartford, CT on August 29, 2010
no one sent letter by mail
by Anonymous From Salt Lake City, UT on August 28, 2010
I have made split payments ever since I bought my home and continued this when I refinanced my home with BoA.. I have NEVER been listed as on time, and have always had to pay late payments even when I actually was a month ahead in my payments. (They MIGHT have listed me as on time for one month...but the phone calls didn't convince me ff that. )
by Jose Reyes From Browns Mills, NJ on August 27, 2010
we had very poor communication with this company
by Gary Fincher From Naples, FL on August 26, 2010
I have logged many, many hours of phone calls since January of this year to explain my situation to this bank and they are so automated that I cannot reach a human being that will help. I want to keep my home.
by Joseph P Howard From Cornelius, NC on August 25, 2010
by Christine Sheehy From Meridian, ID on August 24, 2010
by tim Snapp From Clarksville, TN on August 23, 2010
by Anonymous From Cle Elum, WA on August 23, 2010
by Debbie Archer From Perryville, MD on August 23, 2010
Although they are following guidelines and representative have been professional I have had to deal with so many different departments that I feel like I getting pushed around and not helped.
by Jennifer McGuire From Columbia City, IN on August 23, 2010
I started working with them in January or February sent them payment they returned, tried to lower payment they didn't offer much help and I had to speak to 3 or 4 people every time I called no help in lowering payments that I can afford.
by James Knight From Frankfort, KY on August 22, 2010
When Bank of America took old loan form Tyler, Bean and Whitaker, the escrow amount that we had raised by a high amount and PMI payment was also higher witch increased my monthly payment by 200 or more dollars every month. When the contract we had sign stated that we would have a certain monthly payment for the full term of the loan and that ended up being a big lie.
by James Knight From Frankfort, KY on August 22, 2010
by Anonymous From Raleigh, NC on August 22, 2010
by ralph curry From Smyrna, DE on August 22, 2010
by Scott Griffith From Boonsboro, MD on August 21, 2010
by Mindy Sherwood From Chillicothe, OH on August 21, 2010
they have a lack of communication
by Anonymous From Buchanan, MI on August 20, 2010
by sarah ricke From East Moline, IL on August 17, 2010
by Christina Anderson From Des Moines, IA on August 17, 2010
by Anonymous From Wailuku, HI on August 16, 2010
by Fazil Samsair From Flat Rock, MI on August 16, 2010
by Meryl Jones From Arlington, TX on August 16, 2010
by Anonymous From Odenton, MD on August 16, 2010
by Anonymous From Wilmington, DE on August 16, 2010
by Yesenia Mendoza From Delano, CA on August 16, 2010
i have been calling every other day, my last phoned call made to them was 8/12/10 and being told everything is under active review and that everything is ok, I receive a phone call on 8/14/10 @ 8:44 am and I'm being told that nothing can be done for me, and the foreclosure sale date is 8/19/10. They caught me off guard, being a weekend and not being able to do anything! They played it off really good on their end. THAT IS SO BAD! I HAVE 3 DAYS TO MOVE OUT, AND DON'T KNOW EVEN KNOW WHERE TO GO!!
by Chris Armstrong From Moreno Valley, CA on August 15, 2010
by Diann Taylor From Fort Lauderdale, FL on August 15, 2010
I am currently under a loan modification review. I am so frustrated that no one holds to their timelines and the right hand does not know what the left hand is doing.
by Anonymous From Lake Dallas, TX on August 15, 2010
by Anonymous From Southfield, MI on August 14, 2010
It doesn't seem like they want to help anyone except keep everyone guessing.. The reps are uneducated and the loss mitigation department hides behind those reps. Oh, the number they ask you to send the faxes to, the fax number is always busy or it drops the call in the middle of the fax.
by jerry dewberry From Springfield, MA on August 13, 2010
by Anonymous From Woodbridge, NJ on August 13, 2010
by Anonymous From Hoschton, GA on August 12, 2010
by allan morris From Maryville, MO on August 12, 2010
by Anonymous From Atlanta, GA on August 11, 2010
by Anonymous From Sanger, CA on August 11, 2010
by JOSE CABRERA From West New York, NJ on August 11, 2010
by Derek Phipps From Dublin, CA on August 11, 2010
by Angela Amoah From Romeoville, IL on August 11, 2010
They are professional, but they keep delaying us on paperwork. And now they want to foreclose on us. A lot of conflicting information.
by Anonymous From Cheyenne, WY on August 11, 2010
They have messed with our family to the point that we don't know what is going on. They have set different payments with different departments and none of the departments seem to know what the other department is doing, and that causes us to not pay correct amounts or not pay at all. We have been through 3 or 4 mortgage companies since 2002 due to it being sold to each other, and now we face foreclosure.
by maria uzzle From Houston, TX on August 10, 2010
Waiting to hear from them regarding modification caused me to become delinquent because I ended up not being approved (due to a lien on my home with shady contractors that I am still fighting with)even after I sent them a down payment and my and monthly payment.
by Rex Greg Elledge From Franklinville, NC on August 08, 2010
I have spoke with the home retention department and was told I was not in foreclosure and could move back to the home and fix it up since in was empty to sell. I was sent keys(they had changed the locks) and moved back in. Then they sent me the foreclosure notice. In other words I have uprooted a family and I am now faced with having to look for a house for a family of five. That is not so easy to do.
by Anonymous From Waldorf, MD on August 07, 2010
by Anonymous From Rockport, TX on August 07, 2010
Hard to talk to anybody. They usually don't provide much help when you do finally get to talk to somebody.
by Anonymous From Macon, GA on August 06, 2010
Their representatives give false and conflicting information.
by Anonymous From Dupo, IL on August 06, 2010
i was originally with Countrywide Home Loans,,now with Bank Of america could never actually talk with anyone always got press this button,, then that button they promised to send out papers and never did, one guy actually said wait until foreclosure then there is help out there
by Anonymous From Knoxville, TN on August 05, 2010
by BRIDGETTE WATKINS From King, NC on August 05, 2010
by Anonymous From Lilburn, GA on August 04, 2010
Not sure what type of mtg company they are but I hope to answer in the future with "Great", I hope they are willing to work with me.
by Anonymous From Chicago, IL on August 04, 2010
by Anonymous From San Antonio, TX on August 03, 2010
I have tried to modify my mortgage repeatedly, was even told not to make partial payments, now i am far behind and need help.
by Darlina Wagner From Mandan, ND on August 03, 2010
by Anonymous From Garden City, MI on August 02, 2010
I have tried to modify my mortgage repeatedly, was even told not to make partial payments, now i am far behind and need help,
by emiliano delgado-olson From Galt, CA on August 01, 2010
one comment....they took bailout $...They rarely use it to modify or assist...
by Andrew Sinclair From Marengo, OH on July 31, 2010
by Anonymous From Burleson, TX on July 30, 2010
I understand that I am very behind in my payments, but I feel like they're not giving me enough time or options to make things right. I will be making way more than enough money to pay my mortgage now that I am finally employed, but I was only given one option and I cannot do it at this time. Their attitude was basically, "Oh, well." They aren't budging at all. I would think they'd want to meet me where I am a little bit more instead of losing money by foreclosing the home.
by alicia hawkins From Rock Hill, SC on July 30, 2010
misinformed on every phone call. everyone had something different to say
by Anonymous From Los Fresnos, TX on July 29, 2010
I tried several attempts to make payment modifications and they have turned me down. They insist that they want the entire amount passed due immediately.
by CHRISTINA PEREZ From Florence, NJ on July 28, 2010
No help what so ever, Submitted paperwork multiple times and they have lost it. Been told that is its still under review and than told that there wasn't enough submitted. Don't know what else to do
by ann rivera From Austin, TX on July 27, 2010
by James Taylor From Frisco, TX on July 25, 2010
by Felecia Johnson From Atlanta, GA on July 23, 2010
by william bratton iii From Henderson, TX on July 23, 2010
by denise brinson From Riverdale, GA on July 22, 2010
by nelson menendez From Brandon, FL on July 21, 2010
by Luis Perez From Sussex, NJ on July 21, 2010
Immediately after completing a mortgage modification Bank of America sent me a bill for a higher amount than what was agreed upon.
by Anonymous From Hialeah, FL on July 21, 2010
by stacey simms-smith From Sunderland, MD on July 20, 2010
by stacey simms-smith From Sunderland, MD on July 20, 2010
by Anonymous From Sicklerville, NJ on July 20, 2010
by carolyn brown From Gloucester, VA on July 19, 2010
by Richard Chapman From Oswego, NY on July 19, 2010
They won't allow us to pay.
by Kristina Schott From Salem, OR on July 19, 2010
by Anonymous From Baltimore, MD on July 19, 2010
i think it is very poor business practice to not speak with someone who is trying to pay on a loan.
by wendy myshrall From Saint Cloud, FL on July 18, 2010
by Angela Parker From Glen Oaks, NY on July 18, 2010
by Immacula Saint-Surin From Ocala, FL on July 17, 2010
I don't know? My Mortgage company sold my mortgage to Bank of America. I just started with them.
by Dennis Wright From Yulee, FL on July 16, 2010
Contacted mortgage company 5/16/2010 regarding mortgage assistance and we still have not received any assistance. I made a final request on today in which they claim they would re-mail me the packet I have been waiting on since May.
by Lizvette Figueroa From Orlando, FL on July 15, 2010
We have tried many times to do a home modification with no luck. I have submitted paperwork many times and they are still under review. The last thing I did was sent a letter to the CEO and President and it worked (kind of) because in a matter of days after they received the letter a representative from the office of the CEO and President contacted us. She is still working to help me so not sure what is going on. The problem is that I received paperwork from the court with a property sale date of 7/20/10 and the bank has no record of this. So what is going on?, I have no idea!!!
by Karen Harbord From Kansas City, MO on July 15, 2010
no compassion; long wait times on phone; never speak understandable English; always handed off to person to person an no one knows what they are doing
by John Patrick From Alpine, TX on July 15, 2010
I have been trying to get the Deed in Lieu from them but no one has bothered to call or mail the information
by chester bagwell From Banner Elk, NC on July 14, 2010
they have defrauded me by having two first loans on the house call me please.
by Michael Light From Rhome, TX on July 14, 2010
by Anonymous From Reno, NV on July 14, 2010
by Anonymous From Fort Madison, IA on July 14, 2010
by Tim Miller From Winnsboro, TX on July 13, 2010
by angelic mcbride From York, PA on July 12, 2010
we have tried numerous times to do a home modification. first time they lost all our paperwork, then second time we resubmitted and i call to find out results and they said we are still reviewing it. i just think they are jerking us around.
by Doug DeRoo From Bakersfield, CA on July 12, 2010
by Anonymous From Houston, TX on July 12, 2010
They have been of absolutely NO HELP what so ever.
by Jennifer Conover From Milford, NJ on July 10, 2010
They really put us in a bad situation. We know we owe the money but they are the ones who lowered our monthly payments for 12 months -- which we paid! when we were denied, they gave us no notice, they just sent us a letter saying we owe 10,000!!
by Robert Kincaid From King William, VA on July 09, 2010
by Vernon Nicholas From Waldorf, MD on July 09, 2010
Play a lot of games and don't like to help the customers.
by stephen veverka From Kennedale, TX on July 08, 2010
Had an Individual from the president's/CEO's office contact me to talk about what BAC could do to help. He even mentioned the possibility about skipping a couple of months of payments, but when an individual from the collections department talked to me they said that they could not do that.
by Elizabeth Mitchell From Fort Lauderdale, FL on July 08, 2010
Very Rude customer service, When all am trying to do is bring my account current to keep my home.
by Rodel Minia From Kekaha, HI on July 06, 2010
by Anonymous From Fruita, CO on July 03, 2010
by amanda pittman From Windsor, MO on July 02, 2010
by Anonymous From Alta Loma, CA on July 01, 2010
BOA is keeping encumbered home owners in limbo through the Loan Mod programs that they have offered (HOPE, HAMP, MHA), and are only granting temporary Loan Modifications. Many owners are losing their homes during the long wait that the Loan Mod review period is taking, and in spite of making requested full/partial payments. Short sales are no better, as BOA is refusing even the highest bids on properties, and foreclosing on the property even when there is a suitable buyer. They lose documents and send legal notices in the mail without requiring signatures to prove receipt. They put nothing in writing (i.e., make partial payments until your loan mod is completed)...and ALL Loan Mods are considered to be temporary. The inevitable outcome is foreclosure, no matter what you do. It seems that BOA is either at the mercy of, or is in cahoots with, the federal government in a sweeping attempt to have every home owned by the government, just as Wall Street corporations and auto companies have become government owned. It feels like socialism, with a complete takeover by our government. Even mortgage experts are confounded by this. BOA seems to be the worst, and most customers have been transferred from previous Countrywide loans.
by ronald kroonstuiver From Carrollton, TX on June 29, 2010
by amanda chau From Bellevue, WA on June 29, 2010
by Anonymous From Decatur, GA on June 28, 2010
by Denise Rankin From Cabot, AR on June 28, 2010
by Emma Osman From Sterling, VA on June 27, 2010
by Anonymous From Lone Grove, OK on June 25, 2010
I have been trying to get help for over and year and they will offer nothing at all. They set a sale date and never let us know anything. I get to read it in the paper. What a shocker!!
by Desmond Foster From York, PA on June 25, 2010
by Roderick Johnson From Opelika, AL on June 24, 2010
by Anonymous From Newark, NJ on June 23, 2010
folks like me just need some reasonable help out of this situation and they in no way will help you. a win-win situation would be to modify the mortgage to help for the life of the loan,with interest reduction and extending the life of the loan,simple right,but no go!
by Anonymous From Camden, SC on June 23, 2010
by Angie Royal From Marissa, IL on June 22, 2010
As I mentioned, we have gotten nothing but conflicting information and the run around from Bank of America, causing us to fall farther and farther behind.
by karen brandon From Neptune, NJ on June 22, 2010
by Litell Williams From Bridgewater, NJ on June 22, 2010
by Marlene Hooker From Camden, AR on June 21, 2010
by Helen Chang From Mill Valley, CA on June 21, 2010
by Renarda Brice From Bogalusa, LA on June 20, 2010
by Gregory Piers From Indianapolis, IN on June 18, 2010
by Anonymous From Cincinnati, OH on June 18, 2010
by Christel McKenzie From Yakima, WA on June 18, 2010
I really don't know how to answer that question. I asked Country Wide several times to work out something with me right after I lost my job and they did not help me at all.
by Anonymous From Windsor, MO on June 17, 2010
by CASSONDRA STANFIELD From Jacksonville, NC on June 17, 2010
THEY WILL DO NOTHING TO HELP ANY ONE FROM GOING INTO DEBIT, THERE IS SUPPOSE TO BE A DEBIT Relief FROM THE PRESIDENT, BUT THEY DON'T DO ANYTHING TO HELP ME OUT
by Kanhia Lal From Lawrenceville, GA on June 17, 2010
by angie walch From Fenwick, MI on June 16, 2010
by Arlene Sevilla From Little Rock, AR on June 16, 2010
Can't really say, as they bought the loan from Countrywide less than a year ago. No problems when I was making the payment on time, and truthfully I haven't yet tried working with them on my loan issue.
by Anonymous From Sparta, TN on June 15, 2010
by Vanessa Clark From Williamstown, NJ on June 15, 2010
I have been in a loan modification status in our primary house since December and they have not been able to help us.
by Sharina Burrough From Buffalo, NY on June 15, 2010
by Michael Harrilal From Hempstead, NY on June 15, 2010
by Anonymous From Cedar Rapids, IA on June 14, 2010
by Brandy Heasley From Hermitage, PA on June 14, 2010
by Anonymous From Manitowoc, WI on June 14, 2010
i had sent out all the necessary forms and check stubs that they asked of me and it took almost a year for them to review and they will not work with me. i have the chance to turn it around right now but i need some help on their part
by Jose Perez From Charlotte, NC on June 14, 2010
They are not willing to come to an arrangement and are not helpful.
by Gregory Zimmerman From Huson, MT on June 13, 2010
They have refused to help in any way except to suggest that we beg for donations or rent a room, but we have to extra rooms to rent with 7 people living in a four bedroom house.
by Shane Lemons From Grandview, MO on June 12, 2010
by Anonymous From Riverdale, IL on June 10, 2010
by Amanda Wright From Lafayette, IN on June 09, 2010
I have been trying to get assistance for over 6 months now and they wouldn't help me. I am now in foreclosure.
by Anonymous From Tacoma, WA on June 09, 2010
by Kim Taylor From Maybee, MI on June 09, 2010
by Rodney Watson From Broken Arrow, OK on June 07, 2010
by Anonymous From Bryson City, NC on June 07, 2010
by Anonymous From New Concord, OH on June 07, 2010
by Joseph Friend From Leesburg, VA on June 06, 2010
I have been trying for a year now to do a Mortgage workout of any kind with BoA. No results.
by Valorie Snodgrass From Maitland, FL on June 05, 2010
by Anonymous From Marietta, OH on June 05, 2010
by Belinda Townsend From Mount Airy, GA on June 05, 2010
by Regina Murphy From Medford, NJ on June 03, 2010
by Anonymous From Colorado Springs, CO on June 03, 2010
by Anonymous From Mound Bayou, MS on June 02, 2010
by WILLIAM GALARZA From Palm Bay, FL on June 02, 2010
i call them every other day no one seems to know what they are doing at one time i called and they didn't even have me in their system need help don't know if i should file for bankruptcy
by Melissa Sapulpa From Tahlequah, OK on June 02, 2010
by Clarke Stevens From Antioch, CA on June 01, 2010
by Anonymous From Vinton, VA on June 01, 2010
by phil Efthemes From Salt Lake City, UT on May 31, 2010
Before Bank of America screwed up our accounts we had a perfect record of payment with TBW. They have trashed my credit so bad that I can't even refinance out of this loan.
by Pamela Coble From Jackson, TN on May 28, 2010
Bank of America is my lender.
by Anonymous From La Fayette, GA on May 28, 2010
by Helen Stuart From Arlington, TX on May 28, 2010
Countrywide was much more customer oriented, and not as inconsiderate of its customers needs.
by nancy RICHERT From Montague, NJ on May 26, 2010
by Anonymous From Bridgeville, PA on May 26, 2010
by Anonymous From Old Town, ME on May 26, 2010
by Damen Scott From Conyers, GA on May 26, 2010
by Anonymous From Ottoville, OH on May 25, 2010
by Anonymous From Tupper Lake, NY on May 25, 2010
by tishsharon garner From Brick, NJ on May 25, 2010
They should be up front and not let the decision take over 6 months. Now how can I get current?
by Anonymous From Martinez, CA on May 24, 2010
terrible customer service- not honest
by dorothy henderson From Saint Louis, MO on May 24, 2010
by sobia aziz From Lodi, CA on May 24, 2010
by Erum Makkani From Richmond, TX on May 24, 2010
by sterling martin From Bakersfield, CA on May 23, 2010
by Anonymous From Lometa, TX on May 21, 2010
We were in the process of a hamp loan since october 2009, A sale date was set for april 6, 2010 and then postponed until june 1 2010. They had called for financials on 6 May 2010 and on 13 May the hamp loan process was cancelled. We were informed on June 20, 2010. At this time we have only 10 days to get the date pushed back and the loan modification put back into effect or to move out. Thank you!
by Anonymous From Thousand Oaks, CA on May 20, 2010
by Anonymous From Deer Park, NY on May 20, 2010
WHEN OTHER BANKS WERE HELPING WITH MODIFICATIONS BANK OF AMERICA DID NOTHING TO HELP US GET ONE.
by Anonymous From Wilmington, DE on May 18, 2010
by Gregory Beatty From Randallstown, MD on May 18, 2010
Bank of America is a liar and thief
by cora walters From Stone Mountain, GA on May 17, 2010
We submitted the same paper work over and over again and they claim they could not find it.
by Bradley Taylor From Bountiful, UT on May 17, 2010
by Anonymous From Lawrenceville, PA on May 17, 2010
by EJIKE ONUOGU From Huntington Station, NY on May 16, 2010
by Phillip Jackson From Jackson, MS on May 16, 2010
by matthew thomas From Cincinnati, OH on May 14, 2010
by bill spivey From Sylva, NC on May 13, 2010
will not talk to us
by Ricky Armstrong From La Porte, IN on May 13, 2010
by Anonymous From Jenison, MI on May 12, 2010
by Anonymous From Evergreen Park, IL on May 12, 2010
by Apolonio Fuentes From Tampa, FL on May 12, 2010
by Anonymous From Imperial, MO on May 11, 2010
by Anonymous From Ocala, FL on May 10, 2010
by Anonymous From Sledge, MS on May 10, 2010
by WILLIAM GOOD From Seymour, TN on May 10, 2010
by Anonymous From Port Saint Lucie, FL on May 08, 2010
by FRANCES RIVERA From Port Saint Lucie, FL on May 08, 2010
by Anonymous From Spring, TX on May 07, 2010
Customer service is absolutely horrible to help people that are having financial hardship. No one at this establishment has any idea about what the other is doing. There are mixed signals constantly thrown and their act time is bad. I would never refer this bank to anyone.
by Anonymous From Bound Brook, NJ on May 07, 2010
I have read most of the comments regarding BOA and it is scaring me to death. This is my first home and I am an educator. I purchased my house over two years ago and due to the lay offs of educators and freezes, my income is not the same and I have two children that I need to take care of. BOA is the most unconcerned professional environment in the financial area that I have come across. I need help; I feel like our government is doing nothing to help the our people except steal, cheat, and lie.
by Naomi Dukes From Warren, OH on May 07, 2010
We are active duty military and BOA have showed no interest in trying to help us keep our home.
by Anonymous From Goleta, CA on May 07, 2010
Bank of America is a fair bank. They are not very helpful though and take a more "screw you, you aren't worth our trouble" attitude, it seems.
by missy gonzalez From Grand Prairie, TX on May 05, 2010
by Jason Keeling From Memphis, TN on May 03, 2010
by Latoya Romeus From Magnolia, DE on May 03, 2010
by MIKE POTTHAST From Norfolk, NE on May 03, 2010
by Anonymous From Powder Springs, GA on May 01, 2010
Asked for assistance in resolving the issues and they just allowed the time to pass without allowing us to make payments. In turn it makes us out to have worse credit.
by Erika Deal From Winder, GA on April 30, 2010
by veronica powell From Stockton, CA on April 30, 2010
by Anonymous From Louisville, KY on April 29, 2010
by Anonymous From Wailuku, HI on April 27, 2010
by Anonymous From Poughkeepsie, NY on April 27, 2010
this bank has the worst rep by far they don't care about helping you to get back on track. they are ruthless in their dealings with the homeowners
by Anonymous From Poughkeepsie, NY on April 27, 2010
bank of america is horrible they have taken the money to help modify loans but they have not helped anyone they need to be reported
by linda mcclinton From Poughkeepsie, NY on April 27, 2010
this is the worst company ever they took my payment after i made arrangements for them to receive it they reused to work with even after my income increased
by Jennifer Goins From Villa Rica, GA on April 25, 2010
by george lofton From Brighton, CO on April 23, 2010
been trying to short sale this property for over a year and have had more than one offer but Bank of America doesn't seem to care ,they have a department for everything and none of them know what the other is doing so nothing gets done.
by Anonymous From Springfield, VA on April 23, 2010
they promised us a deal yet they bombard us with foreclosure sale date. they are unwilling to understand all the worries and anxiety we experienced. Before the bad situation hit us we were never late on payments.
by courtney thompson From Fernandina Beach, FL on April 22, 2010
by Misty Gordon From Grand Junction, CO on April 22, 2010
by elizabeth hunter From Sicklerville, NJ on April 21, 2010
by Anonymous From Folkston, GA on April 20, 2010
by Darci Gerhard From Green Bay, WI on April 19, 2010
by Anonymous From Houston, TX on April 19, 2010
by Anonymous From Atlanta, GA on April 19, 2010
by John Wright From San Jose, CA on April 19, 2010
If it walks like a piggy, talks like a piggy, by golly it's a PIGGY! B of A and it's CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled "Piggies" I invite you to listen to this song on youtube and see if it appropriately fits. http://www.youtube.com/watch?v=NTmeHM-Hojg&feature=related Have you seen the little piggies Crawling in the dirt And for all the little piggies Life is getting worse Always having dirt to play around in. Have you seen the bigger piggies In their starched white shirts You will find the bigger piggies Stirring up the dirt Always have clean shirts to play around in. In their ties with all their backing They don't care what goes on around In their eyes there's something lacking What they need's a damn good whacking. Everywhere there's lots of piggies Living piggy lives You can see them out for dinner With their piggy wives Clutching forks and knives to eat their bacon. John Wright vs. Bank of America Lawsuit at: http://news.yahoo.com/s/prweb/20100323/bs_prweb/prweb3766544_1 When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath. Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods. Divided we might have fell America, but united we must stand! Please send your email directly to Bank of America and include the following: 1. Your name 2. Your complaint concerning your experience with Bank of America. 3. Please end your email "I support John Wright vs. B of A Lawsuit!" 4. Please send a copy of your email to firstname.lastname@example.org 5. Please send your email to both B of A link below and the CEO email B of A Linked Email: https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA CEO Brian Moynihan: email@example.com Matthew Task, Executive Relations Office of the CEO 813-805-4873
by chris sanders From San Jose, CA on April 18, 2010
by Anonymous From Hampton, FL on April 18, 2010
by fredrick hostetler From Angola, IN on April 17, 2010
by Anonymous From Southfield, MI on April 16, 2010
by shamekia marshall From West Helena, AR on April 14, 2010
by Kelly Castle From Pittsford, MI on April 14, 2010
Every time we call we get a different answer. No-one seems to know what is going on with our mortgage. I was told NOT to do a repayment plan BY a supervisor and when I expressed concern about putting my mortgage under "a review workout" she told me that if I didn't get one there were other options. I told the supervisor I was concerned about falling even further behind while they took over a months time to "review" my mortgage. The first time I called I was told we were not eligible for modification, and but when I talked to the supervisor she told me we WERE. However, yesterday we got a letter saying they were not able to help us, so my husband called them and they said it is still under review. We keep getting told different things by different people that work at BOA.
by Anonymous From Edwardsville, IL on April 14, 2010
I called them last month to tell them that I will not be able to make my house payment and asked for assistance. They saw that my loan was current & they told me unless I met certain financial qualifications then there was nothing they could do for me unless I was behind on my mortgage. I didn't meet those qualifications, so now I am just not paying my mortgage so that I can be behind and maybe they will help me.
by Anonymous From Stone Mountain, GA on April 13, 2010
by Mary Niemann From Memphis, TN on April 13, 2010
From the moment they have assumed this loan they have been very unrelenting in accepting any form of payment other than the full amount. To the extent that I had to try and make double mortgage payments each month. This was impossible! They even called me on Christmas Eve and tried to strong arm me into paying four thousand dollars in fees by that evening. Although I recognize that falling behind in my payments is truly my responsibility, they have done nothing to assist me in correcting the situation. in my opinion, they practice predatory ethics in loan collection. Unacceptable!
by Ashley Robertson From Thompsons Station, TN on April 12, 2010
by Della Anderson From Covington, GA on April 11, 2010
Not willing to work with me, that are quick with you on the phone, stay on hold a long time. Customer Service do not really seem to care if you keep your home or have any where else to live. They have people that you may have a language barrier with, so you are having to repeat things more than twice, or ask what the person said more than three times, and then you are not sure if they got your information correct. I need someone to help that cares. My mortgage is too high Make my Home Affordable
by Barbara St John From Fort Bragg, CA on April 10, 2010
by Shamonica Morgan From Grand Prairie, TX on April 08, 2010
I don't feel that they are truly here to help families struggling with loan payments. I applied for the making homes affordable program and even though Fannie Mae said I qualify, BOA says I do not. I have never received an explanation why I do not qualify.
by tammy triolo From Pompano Beach, FL on April 08, 2010
by Wayne Darnell From Nottingham, MD on April 08, 2010
by Kelli Upton From Ravensdale, WA on April 08, 2010
Never followed up on modification and forbearance request from 11/17/09. Had they returned calls and guided me, I wouldn't be this far behind. No communication and very automated assistance..nothing we can do etc...
by denise martiuk From Avon Park, FL on April 07, 2010
by Anonymous From Idaho Falls, ID on April 06, 2010
Asked for re-modify and submitted papers they asked for and never herd back, called several times only to be put on hold and transferred and put on hold again. Only when I finally was able to talk to a person to be told everything was received and not to worry we would not lose our home. Didn't here anything for long time, so I called again only to find out that I was in foreclosure.
by Anonymous From Ballantine, MT on April 06, 2010
by Paul & Patricia Young From Arlington, TX on April 06, 2010
by Anonymous From Schenectady, NY on April 05, 2010
by Anonymous From Powell, WY on April 03, 2010
by Anonymous From Brownsville, CA on April 02, 2010
Have paid 15 years never missed a payment found out we have a balloon FULL balance of mortgage. We have good credit and a large income. Wanted to re-fi or modify existing loan. On hold 2 hours. transferred 5 times, disconnected 3 times. Only to be told that they are filing for foreclosure.
by jennifer guidry From Hitchcock, TX on April 01, 2010
by Peggy Hinshaw From Yukon, OK on March 31, 2010
by mimi mcgee From Las Vegas, NV on March 30, 2010
by Anonymous From Ganado, TX on March 29, 2010
I asked for a Hardship modification since my husband was laid off for six months then had a stay in the hospital. They granted me a three month extension over the phone only to say it was never granted once the three months had pasted. Have not been able to get any type of extension so I am in foreclosure review at this time.
by Rick Snyder From Brownsburg, IN on March 28, 2010
by charles meek From Linden, MI on March 28, 2010
by Randolph Bolden From Memphis, TN on March 26, 2010
by Peggy Williams From Leavenworth, KS on March 25, 2010
by Anonymous From Midlothian, VA on March 25, 2010
I've tried to work with Bank of America for over 8 months on a Loan Modification ever since I first got into financial trouble from a car accident. They have stalled and now are ready to foreclose on my house. I'm disgusted with how they have given me the run around and every time I call I get someone else to speak with who contradicts the prior person.
by Melissa Hill From Orange Park, FL on March 24, 2010
by Andre Parham From Bolivar, TN on March 24, 2010
by Anonymous From Oakland, CA on March 23, 2010
by sarah lee From Monroe, WA on March 23, 2010
after several attempts to modify or get help with my late payments I gave up and told them that if they wanted my house that badly, to come and get it. Bank of America is horrible, and the only Obama help is for them not us.
by Brent Christopher From Stoughton, WI on March 23, 2010
In all honesty,the mortgage should have been paid off by the Addendum to our Mortgage relating to survivors insurance. We sent in the form which was sent to us in late 2007. in march of 2008 my wife passed away from cancer. A couple weeks after my wife had mailed it off, i confirmed their receipt of our insurance addendum with a call to our former lender Country wide cs and the lady said that it was received and we will see the billing for it on our next statement. we waited for billing and it was not included on our billing. I called country wide customer service again and queried the eastern indian sounding man about the survivors addendum and why it was not on our billing. He confirmed they received the addendum on his computer by by then he was clearly confused as to why we were not billed, so he asked me to be put on hold while he spoke to a supervisor about the omission on our billing for the survivors insurance,.so I held on for some time and then i heard an audible click(they hung it up). I called right back and this time i got a female. She looked at our records on screen and she said that their was some recent activity to my record and could not find anything on the Insurance addendum. Now I was confused,.I explained everything that had moments earlier that occurred. To appease me she told me that she will look into it and confirmed my name,address,current phone number and said i will be getting a call back. that call from them never came. I was calling them almost daily about the situation. days turned into weeks and then months still no explanation. Much more,please call me I don't know when or if a foreclosure is looming or what. I have not made a payment since before june of last year as I felt that legally this house is mine by contract. They did not live up to the survivors insurance my wife and I signed.
by Wayne Randall From Atkinson, NH on March 23, 2010
The communications process with BoA since they took over Country Wide Mortgage has been horrible. During the time from August till now I have been unable to talk to anyone at the company other than debt collectors who each tell me something different. I was told by one woman to hold onto the payment I was trying to make until I heard from her.
by raquel deyoung From Fort Worth, TX on March 22, 2010
by Nena Stanley From Milwaukee, WI on March 22, 2010
by Dottie Nelson From Windsor Mill, MD on March 22, 2010
by Michael DeSalvo From Subiaco, AR on March 20, 2010
Reps have always been helpful And courteous when dealing with me over the phone.
by Anonymous From Suring, WI on March 20, 2010
by Heidi Odom From Santa Cruz, CA on March 18, 2010
We are waiting for so long to get our home approved for an affordable program which we should be able to prove that we can keep.
by Anonymous From Muscatine, IL on March 17, 2010
by Krista Staten From Durham, NC on March 17, 2010
by Gloria Vila From Owings Mills, MD on March 17, 2010
by Anonymous From Atlanta, GA on March 17, 2010
by Anonymous From San Jose, CA on March 16, 2010
by Anonymous From Salt Lake City, UT on March 16, 2010
by Anonymous From Rock Hill, SC on March 16, 2010
by Anonymous From Bigfork, MT on March 16, 2010
horrible customer service....they continuously harass us and treat us like criminals....we have a huge loss of income and they refuse to help us, we never get to speak to the same person twice and no one ever knows anything about our situation or paperwork which we have spent hours of our time working on to provide them our financial situation....no help whatsoever, might as well be talking to a machine!!!!!
by tammyjo tyler From Tucson, AZ on March 15, 2010
Bank of America is kicking us out of our home even though our payments are up to date. We are two hard working americans who make our payments on time.
by Kimberly Jones From Philadelphia, PA on March 15, 2010
by David Hicks From Hawk Point, MO on March 15, 2010
We were switched from Wilshire to Bank of America two weeks ago.
by joseph tiberi From Mayville, WI on March 15, 2010
they have been very fair with me
by Jodey Heflin From Mansfield, TX on March 14, 2010
We previously had Country Wide mortgage company who would work with us if we had a problem or needed assistance. Since Bank of America took over our loan, they are unwilling to help or provide assistance with our situation.
by Christopher Byrd From Lithonia, GA on March 13, 2010
The lack of proper assistance when calling the customer service . Very poor/bad help.
by Anonymous From Talladega, AL on March 12, 2010
My original loan was sold to this company without sufficient notice. Was told mortgage rate was not going to change (increase), but somehow it did. Try to contact regarding modification of terms of loan, they give you the "run-around" and then eventually will not even return phone calls.
by Adam Hallock From Gardner, MA on March 11, 2010
Unwilling to work with us in any way
by Anonymous From North Woodstock, NH on March 11, 2010
by Anonymous From Laddonia, MO on March 11, 2010
by David Phelps From Bardstown, KY on March 11, 2010
by manfred masch From Shreveport, LA on March 10, 2010
by Anonymous From Shreveport, LA on March 10, 2010
they just kept upping my payments but never bothered to call or write as payments were not met
by Jose Vellon From Atlanta, GA on March 10, 2010
by Terry Poynter From Salem, OH on March 10, 2010
They have Litton Loan as a servicer and they are absolutely terrible. Litton never answers the phone,it always goes to someone voice mail. Some of their representatives are not very friendly or professional. When you try to work with them on filling out all the necessary paperwork,they never call you if it was not complete so you wait for weeks on a decision and you do not receive one because they did not have all the correct papers needed. Sometimes it seems like they do that on purpose.
by Marcella Coleman From Lithonia, GA on March 09, 2010
by shamekia Marshall From West Helena, AR on March 09, 2010
by Anonymous From Kansas City, MO on March 09, 2010
by Anonymous From Marrero, LA on March 08, 2010
I feel the same way. They keep you on hold for a very long time. Once they sent us the re-instatement figures it was expired!!!!
by meghan Sugalski From Bradenton, FL on March 08, 2010
I was contacting them regularly. Then they changed our account number and next thing we knew we were in foreclosure.
by VICKI WILLIAMS From Phelan, CA on March 08, 2010
WORST CUSTOMER SERVICE EVER! I AM A MORTGAGE PROFESSIONAL AND I WOULD NEVER TREAT MY CUSTOMERS THE WAY BANK OF AMERICA HAS TREATED ME
by Myra Tolliver From Louisa, VA on March 08, 2010
No one can give any answers. Requested reinstatement fee, when given they said that it had expired.
by LaTandrial Yates From Orange Park, FL on March 07, 2010
by Ruth Ejankowski From Saint Augustine, FL on March 06, 2010
by Jessica Roberts From Colorado Springs, CO on March 05, 2010
never get them. they do not help their homeowners
by danessa quispe From Manassas, VA on March 05, 2010
I haven't had to deal with them directly it has been my realtor.
by Anonymous From Kansas City, KS on March 04, 2010
I have tried, My parents have tried, and we have not been able to get a payoff amount, any reinstatement figures, nor anyone who has the same answer as the previous person. All I want to do is save my home from foreclosure without paying thousands of dollars in fees.
by scott knapp From Manawa, WI on March 04, 2010
have friends in same boat
by Anonymous From Cumming, GA on March 04, 2010
never call back, lie about what they have said or done. feign ignorance about other times i've called and people i've spoken to.
by Anonymous From Hamilton, OH on March 03, 2010
no one seems to be able to help me they just keep telling me i make too much money for the making homes affordable program and i keep telling them i know my income is not less than 31% of my mortgage i just keep telling them i need them to file for a partial claim with fha for my fha loan help
by Anonymous From Etowah, TN on March 03, 2010
by Mark Rogers From Mayfield, KY on March 02, 2010
by Ronald Hood From Erie, CO on March 02, 2010
by rodney greenthaner From Saint Marys, PA on March 02, 2010
they never get back to you, you get someone new every time, and you get different answers every time you call.
by Anonymous From Campbellsport, WI on March 01, 2010
by Raquel Gayle From Mount Vernon, NY on March 01, 2010
Difficult to reach but pretty cooperative once you do.
by Anonymous From Indianapolis, IN on March 01, 2010
by Anonymous From Stockbridge, GA on February 28, 2010
I tried to work out an arrangement with BOA but they haven't been responsive to me, and make it very difficult to speak to someone directly about my issue.
by Anonymous From Deerfield Beach, FL on February 27, 2010
I cannot get a call back about a loan modification.
by tony maruri From Port Saint Lucie, FL on February 26, 2010
Impossible to reach any one with some kind of decision making in order to work with them i fell behind 3 months due to employment reasons, when i started to send the payments they returned to me saying that the property is on foreclosure the reinstatement amount is impossible to make and no one can talk to you in order to make arrangements, i offer to pay every month 2 payments until i catch up but no one can take the decision, plus the fees that they try to get if we do a reinstatement are close to 2.5 months of mortgage, you would think, that this bank really wants to take the house away from you
by Star Patterson From Raleigh, NC on February 25, 2010
by April Roberson From Orange Park, FL on February 25, 2010
The service I received has been extremely poor. I have been trying to get answers about the making home affordable program through Bank of America for months on end now. They initially called me and advised me I qualified for the program. They also sent me a package to fill out and return. I filled out all the paperwork and returned the documents as instructed. I did not hear from them for at least a month. I called at least once a week to follow up and several times was advised that my loan was not assigned yet. Once it was finally assigned it was assigned to an employee that could not process associate loans. After several attempts to get a resolution or find out if I qualified for the MHA program I was told that VA does not participate in the MHA program. Prior to being told this (months prior) I was advised not to worry about my payments because I had advised the customer service representative I was not able to make the payment. She advised me not to worry about making the payment and that someone else would be assigned to my loan that would further assist me with the process. I called today 2/25/10 and was advised my home was in Foreclosure and they can no longer help me because they can no longer get into the loan. I spoke with one of the collections manager who advised me they can possibly work with me if I can pay at least 50% of what is owed. Unfortunately I can not pay 50% of what is owed. The process or ordeal went on for months and I owe more than $13,000.00. I am not sure what to do from this point. I can only try to raise the monies owed but may be unsuccessful in doing so. if there are any programs out there to assist my family I would greatly appreciate your assistance.
by Myra Tolliver From Louisa, VA on February 25, 2010
I started calling them in November 2009 about getting help with a reinstatement fee. They gave me the run around for 4-5 hours per day for at least 5 days. Then when they finally gave me an answer, they said it was too late.
by tammy martinez From Hayward, CA on February 24, 2010
by mirta suarez From Brooklyn, NY on February 24, 2010
They didnt offer any other options of help. was not infomed of why i dint qualify for the loan modification.
by Anonymous From Pilot Mountain, NC on February 24, 2010
Don't call back and can't talk to a person
by Joy Walker From Brentwood, TN on February 24, 2010
by Tami Christensen From Ennis, MT on February 23, 2010
I have been pleading with them for assistance since I lost my job last April (4/09) and have gotten nothing but a run-around. I have only become delinquent in the last few months so have been doing my best to keep up and it has failed me.
by TIFFANY HARDEN From Lawrenceville, GA on February 23, 2010
FOR THE PAST 8 MONTHS WHEN THEY TOOK OVER MY MORTGAGE I'VE BEEN TRYING TO GET ASSISTED. I WAS GIVEN THE RUNNING AROUND AND NOW I HAVE A SALE DATE ON MY HOUSE. I FEEL THEY DIDN'T WANT TO HELP ME TO KEEP A ROOF OVER MY CHILDREN HEAD. THEY RATHER FORECLOSURE MY HOUSE THEN HELP ME TO STAY IN IT. WHY LET A HOUSE SIT WHEN YOU HAVE SOMEONE WILLING TO PAY AS LONG AS THEY BROUGHT THE MORTGAGE DOWN TO WHERE I COULD AFFORD IT AFTER MY DIVORCE. I WILL AT LEAST TRY MY BEST TO KEEP MY HOUSE WITH A FIGHT THEN JUST LETTING THEM JUST TAKE IT FROM ME WITHOUT ME DOING ANYTHING.
by lisa schooler From Wichita, KS on February 23, 2010
I have been trying to do a loan modification since November and have been given nothing but the run around!
by william little From Oakland, CA on February 23, 2010
by Renee Lowande From Cape Coral, FL on February 23, 2010
by Anonymous From Palm Bay, FL on February 22, 2010
by Twakena Handy From Winston Salem, NC on February 22, 2010
by Anonymous From Sterling, CO on February 21, 2010
i mean bank of america my not be bad but, just the way this has turn into such a grievance from country wide which may have not been a hard to get a loan through .to probably one of the countries hardest bank loans al of the sudden to go through now just because of these bad loans that probably shouldn't have been for most home buyers
by Constance Kelley From Baltimore, MD on February 21, 2010
by tanya janco From Two Rivers, WI on February 20, 2010
they told me to stop making payments so my loan modification would go through,now I'm behind and they are threatening foreclosure
by Lorinda Stark From Westville, IL on February 19, 2010
by Anonymous From Omaha, NE on February 19, 2010
by DOYLE SAUNDERS From Lewis Center, OH on February 18, 2010
Talked to different person every time I called for assistance. Information was never consistent.
by Walter Cooke From Washington, DC on February 18, 2010
by sherry gay From Magnolia, TX on February 17, 2010
my payment was 377 they went to 500
by Anonymous From High Point, NC on February 17, 2010
by patricia crockett From Miami, FL on February 16, 2010
it seems they are not trying to help me. I asked for what I owe, they said they would have it for me in 5 days. I called back and they stated they have it but cannot tell me what the numbers were. I did not have a fax machine readily available to me and mailing it would be to late. Not enough time frame. Also they refuse to let me pay through a repayment plan. Also they said they were trying to get me a modified loan last week and then today, 4 days later, I was received with a court summons.
by Richard Rutledge From Ferndale, WA on February 16, 2010
Bank of America was very unhelpful every time we called. They did not explain our options very well and actually gave us wrong or misleading information. Once we started to fall behind, they would not accept our payments until they had reviewed our loan. That took almost a year for them to do and now we are so far behind that there is no way to catch up.
by robert clark From Rio Rancho, NM on February 14, 2010
would never return calls. stated our loan is in review and will not accept payment. boom got letter that my home is up for auction next month
by Anonymous From Putnam Valley, NY on February 13, 2010
by Scott Monteiro From McEwen, TN on February 13, 2010
Sent them all the required documents. They then required me to send all the documents AGAIN.
by Scotty McBeth From Brandon, MS on February 13, 2010
by Rhoda Foster From Azle, TX on February 12, 2010
I do not feel like I was treated fairly. I feel blind sided. I feel like I did everything in my power to keep in contact with BAC,letting them know of our financial hardship. I always felt comfortable when hanging up, never being warned I was in danger of losing my home.
by Anonymous From Jacksonville, FL on February 11, 2010
We had a very similar experience to the one noted below: "Having met all the guidelines for a hardship filing I cannot imagine a worse experience with a lender being possible. Thanks to the totally ineffectual, uncommunicative, and often rude attitude by many in B of A's mortgage services area we are now to lose our home. They took a two month problem and turned it into a 8 month nightmare of empty promises, fear and insecurity and while continuing to ask for yet more docs and info"
by Anonymous From Jonesboro, GA on February 11, 2010
by paul collins From Ocala, FL on February 11, 2010
inflexible, sometimes rude
by Ruth Ann Lindsey From Bremerton, WA on February 10, 2010
Having met all the guidelines for a hardship filing I cannot imagine a worse experience with a lender being possible. Thanks to the totally ineffectual, uncommunicative, and often rude attitude by many in B of A's mortgage services area we are now to lose our home. They took a two month problem and turned it into a 8 month nightmare of empty promises, fear and insecurity and while continuing to ask for yet more docs and info up to the end of Jan, then told me our file had been denied and closed the first of December, AND that our home is to be sold April 30th. Well, Merry Christmas and Happy New Year to us from Bank of America!
by Anonymous From Stevensville, MD on February 08, 2010
by Anonymous From Merritt Island, FL on February 08, 2010
by Anonymous From Taylors, SC on February 08, 2010
by Anonymous From Nashua, NH on February 08, 2010
I did ask them for help in June of 2009 and I never got a response.
by elizabeth krause From Rothschild, WI on February 08, 2010
by Jeffrey Bremner From Van Nuys, CA on February 07, 2010
I was hoping each time I tried to modify my loan the principle would be lowered as well as my monthly payments. This obviously was not the case.
by TANYA ERDMIER From Avondale, AZ on February 07, 2010
THEY DON'T CARE ABOUT OUR SITUATION, THEY HAVE NO PROBLEM RAISING OUR MORTGAGE AND THEY FEEL WE CAN AFFORD IT, WHEN WE OBVIOUSLY CAN'T.
by Anonymous From Warren, MI on February 07, 2010
by Carie Hunt From Red Oak, IA on February 06, 2010
by Ben Nakamura From Victorville, CA on February 06, 2010
Unfortunately, B of A has not been honest in their dealings with us. In the pre-qualification process for the "Making Home Affordable" government program, they stated that they had an independent reviewer check the status of our home to find it "occupied" but "not owner occupied." In other words, they claimed that I was renting my home. This is not only untrue, but it was used as the basis to preclude me from the program. 8 months later, after I went through the process again, I have been told that I do not qualify for the program (though it is evident that I do) but on a undisclosed basis, which cannot be revealed to me.
by Anna Marie Babinec From Cleveland, OH on February 06, 2010
by Anonymous From Sayreville, NJ on February 05, 2010
by Jason Ferrell From Valley, AL on February 05, 2010
by Anonymous From Breaux Bridge, LA on February 05, 2010
by Anonymous From Bakersfield, CA on February 04, 2010
by Bobbi Beaver From Denver, CO on February 04, 2010
by Anonymous From Beverly, NJ on February 03, 2010
can never get anyone on the phone who knows anything you get transferred all over the place when you go get someone they give wrong information i was only late 2 months and they would not take any money from me now they are foreclosing on my family and said there is nothing they can do to help us out.
by Tamara Cadet-Nichols From Wallkill, NY on February 03, 2010
I called the twice about being behind in my mortgage payment however they stated that we do not qualify for any programs or aid.
by Anonymous From Freehold, NJ on February 03, 2010
by jonh dol From Miami, FL on February 01, 2010
by George Zina From Ludlow, MA on February 01, 2010
we were good paying customers and need a loan modification to get mortgage current and have been getting run around since August and now cannot catch up.
by Krista Staten From Durham, NC on February 01, 2010
by paul bohuk From St. Leo, FL on January 29, 2010
by Anonymous From Washington, DC on January 28, 2010
Difficult to negotiate with. Only people reachable by phone are call center people with no authority or knowledge of mortgage business. They purchased my mortgage from Countrywide. I never voluntarily entered into an agreement with BOA.
by John Carley From Deer Lodge, MT on January 28, 2010
Mishandled my loan from the very beginning, took two years to modify the loan, refusing payments in the mean time. By the time they got it all worked out I was exactly where I started. They piled on late fees when they refused my payments which were sent out on time.
by Anonymous From Ocoee, FL on January 27, 2010
The reason for our rating is: we tried to get help from Bank of America so as not to become delinquent and they refused to help as long as we made our payment as scheduled claiming we were able to pay. We requested refinancing, or Modification and they continued to refuse, when prices and interest rates on credit card plus utilities and food escalated we found ourselves falling short hence we fell behind. Then they decided to reduce our payments for a period of time.Presently awaiting decision on modification.
by Jonathan Iton From Queens Village, NY on January 26, 2010
I called B of A a few months ago, when my mortgage was current, I had never been late. I was told I was not eligible for a modification loan, I had already used my savings to date, and when my credit card payments to Citi Bank were late (>15 days), the interest rates were increase to near 30%. Now B of A tells me I'm still not eligible, even thought I earned 102,300 last year.
by Anonymous From Atco, NJ on January 26, 2010
I have been with Bank of America since I came to the USA in 1990. I don't have any complaints. I just wish they will give me a chance.
by Jeffrey Mittel From Rockton, IL on January 25, 2010
by Anonymous From Fairburn, GA on January 25, 2010
by Anonymous From Absecon, NJ on January 24, 2010
by Anonymous From Douglasville, GA on January 24, 2010
It is so difficult for me to rate the mortgage company history due to I was once with Countrywide and then Bank of America took over I need help saving my home.
by Dale Smolik From Austin, AR on January 24, 2010
by Anonymous From Lewis Center, OH on January 24, 2010
They will not negotiate to get the house sold.
by dawn payton From Washington, DC on January 22, 2010
by Anonymous From Oak Creek, CO on January 22, 2010
by Eric Howell From Argyle, TX on January 22, 2010
by Tammy Robare From Semmes, AL on January 21, 2010
by Rachel Thayer From Gardnerville, NV on January 21, 2010
by Jennifer Fleshman From Mount Vernon, OH on January 21, 2010
by Luis Aragon de Galvez From Wichita, KS on January 20, 2010
by ROY NEWTON From Aurora, CO on January 20, 2010
by Anonymous From Dover, PA on January 19, 2010
by craig and hope chatman From Patterson, LA on January 19, 2010
by Anonymous From Richmond, VA on January 19, 2010
Hard to figure out if they will help with a repayment plan or any modification of any type. Difficult to work with.
by jeff pfingsten From Ulysses, KS on January 18, 2010
by sibley perry From Theodore, AL on January 17, 2010
I tried calling them 2 weeks ago and spoke with a woman who I could not understand. they said they would send me some paper work in the mail. i never got it. All I got was a letter saying my home would be foreclosed on soon. I was told that I did not qualify for a loan modification.
by travis vaughan From Fulton, MO on January 16, 2010
by travis vaughan From Fulton, MO on January 16, 2010
by Eric Stokes From Perris, CA on January 15, 2010
when they offered a loan-modification they didn't consider what home was worth. The home was originally purchased for $399,990, we put down $50,000 down. We also fell behind and our original lender was country wide. I read articles on how some mortgage companies forgive some principle and past due amounts. Is it possible that can fall into the same categories. My current modification is only $100 dollars less from my original mortgage lender.
by Clovia Jones From Chevy Chase, MD on January 15, 2010
by Anonymous From Verona, PA on January 15, 2010
by Jack Litke From Carbondale, PA on January 15, 2010
Mortage company is great!!! It is yours that I have no trust in.and send to the BBC.
by robert banks From Modesto, CA on January 14, 2010
Made four calls the B of A, spent 10.5 hours on the phone, (about 9 hours of that was on hold) was transferred numerous times, and never was sent an application for a modification. was told I did not qualify for help
by Laurie-Ann Shulman From Bushkill, PA on January 14, 2010
They waited to long to respond to my cry of help. I explained when I had good credit please lets act and refinance the remainder as I had paid down the balance. I got no where. I called for several months, and there wasn't anything they were willing to do. I was offered $24 less on my payment. I lost an income of $55000 how that was supposed to help is still a question that hasn't been answered. There is NO help out there! I have tried to get help and was given incorrect information and pushed aside. I am sick over the lies Acorn Housing told me, Credit counselors, and Bank of America, This was my dream not just a black and white piece of paper. It was my home my children home my pets..our life..Bank of America is uncaring to people.
by lester shields From Fort Lauderdale, FL on January 13, 2010
I think it was a very poor takeover that they did of my account to countrywide. Never mentioned the increased "cushion" on the escrow. Messed up my homeowners policy. And now that they have paid the taxes that are less than the escrow, I am not being credited back anything.
by Anonymous From Poughkeepsie, NY on January 13, 2010
this company has refused me on every hand they have not even tried to work with me I've been asking for some type of work out for over 7 month to hear the my modification has not net the criteria to be helped and that i will be in foreclosure
by Anonymous From Sacramento, CA on January 12, 2010
by Anonymous From Chattanooga, TN on January 12, 2010
I talked to 6 different people in a 3 hour window and the all told me different things...you are just a number with them and they don't want to help. They are all reading from a script and it's extremely frustrating.
by Anonymous From Anderson, SC on January 12, 2010
we tried to get them to help but they did not they said we could not get loan modification now house has been sold we were told
by Anonymous From Rozet, WY on January 12, 2010
by sharai sachs From Philadelphia, PA on January 12, 2010
by Laura Soliz From San Benito, TX on January 11, 2010
by Anonymous From Reading, PA on January 11, 2010
by steven mtichell From West Berlin, NJ on January 07, 2010
transfer data over a couple of months , therefore the the information. a long time to get the the right information out the mortgage company. This was a 4 months on going problem,now they have my information. Bank of america said i will be in foreclosure.
by Tommie Williams From Waldo, FL on January 06, 2010
Very good service and company compared to the previous mortgage company they are honest and keep us well informed just wanting assistance in my effort to pay my debt which I am doing my best to do.
by Michelle McCoy From Townsend, DE on January 06, 2010
by Anonymous From Albuquerque, NM on January 05, 2010
by Anonymous From Compton, CA on January 05, 2010
by vilma zepeda From Chino, CA on January 05, 2010
by Anonymous From Bethlehem, GA on January 05, 2010
by Wilbur Athey From Sandy Hook, VA on January 05, 2010
by Anonymous From Southaven, MS on January 04, 2010
by Anonymous From Manassas, VA on January 04, 2010
by phil bate From Edgewater, MD on January 04, 2010
by Anonymous From Covington, GA on January 04, 2010
by jack collins From Wheeling, IL on January 04, 2010
by malcom johnson From Twinsburg, OH on January 02, 2010
by karl roberts From Salem, VA on January 01, 2010
by Anonymous From Port Saint Lucie, FL on December 31, 2009
I CAN'T EVEN GO THERE. I GOT SO SICK AND I'M UNDER DOCTORS CARE AND SO IS MY HUSBAND
by Hector Ramos From Murrieta, CA on December 30, 2009
by jason britt From Saint Louis, MO on December 30, 2009
by Norvin Dubois From Ethel, LA on December 30, 2009
by ivonne villafane From Westbury, NY on December 30, 2009
in the process of trying to keep our home... do not have an opinion yet as we are in the beginning stages.
by Anonymous From Dallas, GA on December 30, 2009
by Anonymous From Rigby, ID on December 30, 2009
This was first a Countrywide home loan. They have talked out of both sides of their month. First they couldn't help me until I went into default and then when I did default they told me they would do a loan modifications but then after that they had no record of the loan modification paperwork and it was too late to help me.
by Aleta Gibson From Poulsbo, WA on December 30, 2009
by Anonymous From East Saint Louis, IL on December 29, 2009
by marion york From Hamlet, NC on December 29, 2009
they refuse to try to help us keep our home
by Marianne Becker From Zephyrhills, FL on December 28, 2009
Keep getting the run around and not sure if they are being beneficial or not for me. It's been almost 6 months and still no word.
by James Alexander From Jonesboro, GA on December 28, 2009
This was originally a Countrywide Home Loan. It was later assumed by Bank Of America. If/when necessary, it was difficult to communicate with a loan officer at B of A. That process was difficult.
by Steven Sanders From Fort Worth, TX on December 28, 2009
by mike smith From Wartrace, TN on December 28, 2009
by Anonymous From Takoma Park, MD on December 22, 2009
by Mary Ann Grant From Beaver Falls, PA on December 18, 2009
by Jason Ferrell From Valley, AL on December 18, 2009
by Amanda Meyer From Midlothian, TX on December 17, 2009
by Anonymous From Casper, WY on December 17, 2009
by Anonymous From Lacarne, OH on December 17, 2009
by Melinda Giddings From West Linn, OR on December 16, 2009
by Anonymous From Wadesboro, NC on December 16, 2009
by Anonymous From Baltimore, MD on December 15, 2009
they don't take my payment
by Oscar Parra From Pasadena, TX on December 15, 2009
by Dianne Borchert From Oroville, CA on December 15, 2009
by Anonymous From Rockville, MD on December 15, 2009
Need great advice.
by Thomas Young From Raleigh, NC on December 14, 2009
by Nancy Thompson From Scottsville, VA on December 13, 2009
by wanda sanders From Saint Louis, MO on December 11, 2009
by William or Patricia Glenn From Keysville, GA on December 11, 2009
Taylor, Bean and Whitaker had started a loan modification in June because my husband's job ceased to exist. The business closed. We were not notified by anyone that our loan had been sold to Bank of America until we received a notice of intent from the bank. We begged them for help. They told us to get together our income and expenses and the loan modification department would contact us if they needed more information. We were never contacted. We were able to get together one more payment, but then we started getting bills for a mortgage payment that had been raised almost $150.00 higher than our payment was supposed to be and there was no explanation. Being that my husband is hearing impaired, I tried to speak to someone about the difference in the mortgage payment and now they won't talk to me. They have an authorization from my husband, because he is the only person listed on the loan, but we got a nasty letter stating that the signatures didn't match (bogus reason, which is not true) and that they will not discuss the details of the loan with me. We have begged and begged and have gotten absolutely nowhere with them. We were also notified that we did not have homeowners insurance, which we always have and the payments for the taxes and insurance were included in our payments, and Bank of America went out and purchased MORE insurance on our property and charged us ANOTHER $734.00 on top of everything else. This is SO wrong. We are reaching out for help - and getting nothing in return except to SPIT in our face. It seems like they WANT to foreclose on our property.
by Lawrence Small From Panama City, FL on December 10, 2009
by Alphonso Norman From Romeoville, IL on December 09, 2009
by Anonymous From Las Vegas, NV on December 08, 2009
We had contacted the bank back in July and asked for help with our mortgage and they had not said anything about not able to do anything for us because of our refinance until just this week!! I think they do want to foreclose and not help in any way. Our income has reduced severely about $600.00 per month ( due to no overtimes for either of us and no bonuses for my self due to a "promotion" with no increase just loss of bonuses)and our car insurance as well as a car payment has increased about $300.00 along with cost of living expenses, we has shown this prove to the bank and they said we had about 2% extra income than what the criteria was for modification, again never said anything about the refinancing at this time, To me it seems like they just wanted to have enough time for them to be able to get the foreclosure in motion.
by Anonymous From Agoura Hills, CA on December 07, 2009
I called before the foreclosure was filed and begged for their help. I was not treated like a person, they never go back to me and made no attempt to help me save my home.
by Ken Roberts From Pearland, TX on December 07, 2009
by Amanda Phipps From Mcloud, OK on December 07, 2009
We were in the middle of a loan modification with Taylor Bean and Whitaker when they went out of business so i had to start the process all over with Bank of America and they told me not to make any payment until the modification was done. Well now its done it was denied now they are foreclosing on my house!!! WORST mortgage company ever!!!
by Nate Smith From Sunman, IN on December 06, 2009
The short time I've dealt with this company has been unpleasant the staff is rude and do not help. long hold times and when you finally talk to someone they give very condescending responses like "have you tried getting a second job" I
by Linda Burns From South Milwaukee, WI on December 06, 2009
You cannot contact a person who can actually help you. Their phone system is a nightmare.
by amanda cline From Fort White, FL on December 04, 2009
by Anonymous From Cambridge, MA on December 02, 2009
by Anonymous From Gretna, LA on December 02, 2009
Poor customer service, long hold times to speak with someone at customer service(usually 30+ minutes on hold), lack of knowledge of staff, when your call is finally answered the person always wants to try and connect you with another department so that they don't have to answer any questions. Finally, poor communication on the part of the mortgage company. Such as, I called on 3 separate occasions to request to speak with my assigned loan modification analyst. The first 2 times, they told me that they were sending him an email to call me back. The 3rd time, I was told that the analyst do not call or speak with the mortgage customers, and that I should be receiving a letter regarding the findings of the analyst. Of course I never received a letter or a phone call. I'm still fighting with the mortgage company over getting a loan modification. They seem like they don't want to help their customers with the federal money they were given. But rather keep it for themselves.
by David Hawkinson From Bellflower, CA on December 01, 2009
We've tried to short sale the house for over a year and every time the bank gives us excuses or delays so much that the buyer backs out. We really need to get rid of this property.
by Eileen Kowlesar From Jersey City, NJ on November 30, 2009
by ira taylor From Chesapeake, VA on November 29, 2009
by Todd Niles From Metamora, OH on November 28, 2009
I was led along during the first half of the year, assured that the 'second part' of making homes affordable was coming and we qualified. Mid summer, they told me I did not qualify and would not talk or work with me at all.
by Gary Kukowski From Forked River, NJ on November 24, 2009
I was misinformed and treated with utmost coldness and inhumanity. Given the choice, I would never enter into any agreement with this bank again.
by Rodrick James From Hutto, TX on November 24, 2009
by amy maurelli From Landisville, NJ on November 24, 2009
Seems that no one knows who is doing what i have lists of the people i have spoken to one tell me one thing and the other says something totally different. THis has been on going since July.
by Anonymous From Eustis, FL on November 24, 2009
Unwilling to work with me, very rude when called.
by Anonymous From Desert Hot Springs, CA on November 23, 2009
Bank of America is not interested in helping their clients. Months ago, I tried to get help with solutions to mortgage difficulties. They continue to tell me there is nothing they can do to help me. My husband moved out, and I am trying to make it on my single income. My home is upside-down by 150,000 but B of A isn't interested in helping by lowering my payments and/or extending the length of my loan. In a normal market, one would refinance the home, but you can't refinance an upside-down mortgage. Why couldn't they extend the loan and make my monthly payments affordable? It would certainly benefit them.
by TRAVIS HOOVER From Portland, OR on November 23, 2009
They lose paperwork and are slow, but at least they are really nice. It's more than I can say for Chase who has some real jerks working over there who threaten me and use personal attacks to try to get me to make payments.
by Anonymous From Mount Joy, PA on November 23, 2009
they promise to work with you but instead ignore you.
by milena michaelidis From Somers Point, NJ on November 22, 2009
by David Harris From Houston, TX on November 19, 2009
Not willing to work with me!
by Richelle Scott From Moline, IL on November 19, 2009
by Sherry Henderson From Cocoa, FL on November 18, 2009
by Anonymous From Merritt Island, FL on November 17, 2009
by Tandra Bowser From Long Island City, NY on November 16, 2009
When I first asked for a loan modification they denied me because I never made a payment. I don't think that's fair to me taking consideration of my circumstances.
by Keith Hunt From Clermont, FL on November 16, 2009
by Anonymous From San Antonio, TX on November 16, 2009
they can be better at communicating with the home owner. Also they need to communicate with in their own departments one says one thing and the other says another thing
by Anonymous From Middleville, MI on November 12, 2009
They have been very unwilling to work with us or help us in any way of making an arrangement, and after we jump through all their hoops if there is the smallest error that they can find wrong they deny us and send us the intent to accelerate and intent of foreclosure.
by angie richardson From Garden City, KS on November 12, 2009
by timothy shelton From Rock Island, IL on November 12, 2009
bank of america is a joke i hate the fact they bought countrywide out their heartless i have 4 in my home only one income my wife lost her job never asked for assistance on my loan but now I'm in desperate need bank of america just out right tells you we can't help so what do you do? just give up everything that you work so hard for
by Charles Todd From Minden, NV on November 11, 2009
by Jose Osorio From Aubrey, TX on November 11, 2009
by Dave Kauffman From Minersville, PA on November 11, 2009
They were good to work with in the beginning, but when I lost my job , they seem to turn there back on me,I got a job now, and it seems like they don't want to work with me. I ask if I could lower my payment and there giving me a run around,I went to nation wide and talk to Neil and it seems like I'm not getting answers on it, but he said everything is good don't worry, and now we got papers on it and he said there just scare us , that he waiting for Bank of American to answer him back.
by Tom Moreland From Festus, MO on November 11, 2009
by Thao Ha From Carrollton, TX on November 10, 2009
by Anonymous From Independence, MO on November 10, 2009
by Anonymous From Independence, MO on November 10, 2009
They seem to be getting better, but time will tell.
by Anonymous From Loveland, CO on November 09, 2009
our original lender was countrywide who was worse(i can explain)but unexpectedly bac took over .
by Anonymous From Haverhill, MA on November 09, 2009
by Anonymous From Monroe, NC on November 09, 2009
I constantly receive differing information. I have no idea where I stand
by Anonymous From Maybrook, NY on November 09, 2009
by Anonymous From Lake Mary, FL on November 08, 2009
by tony woods From Jonesborough, TN on November 05, 2009
I was behind when they took over the loan.
by Anonymous From Kailua Kona, HI on November 03, 2009
CORRUPT by all experiences with them. They have already foreclosed on a property I have in AZ, even with good/fair short sale offer.
by Bryon Davison From Smithton, IL on November 03, 2009
by Anonymous From Fort Lauderdale, FL on November 03, 2009
by Aquitisa Perreira From Fort Lauderdale, FL on November 03, 2009
I continuously call and when I get to the proper department I always seem to get disconnected. The bank doesn't want to let us out of this loan and the ridiculous holding on the phone.
by Jodi VanZant From Louisville, OH on November 03, 2009
by John Cain From Iuka, AL on November 02, 2009
I have had no contact with my mortgage company since August, when I submitted a modification request.
by Anonymous From Katy, TX on November 02, 2009
by alan kearms From Joshua Tree, CA on November 01, 2009
by Tiffany HOLSTEAD From Ruston, LA on October 31, 2009
They purchased my account from another lender i have tried to get them to work with me and i have had no luck. I was lied to when i got my loan 3 years ago. My payment was several hundred dollars more than what i was told when we started the process and when we went to close we were told payments of $650.00 but on closing day the note was over $800.00. We have since then been able to get it a little under that but not much. I was also told that the first year the lender had to pay our taxes and home owner insurance. So after the first year i found cheaper home owner insurance. This year i went looking again for cheaper home owner insurance and found it and paid the down payment and when i went to cancel it through my lender they then told me that i am not allowed to pay my own insurance or taxes. I was looking at ways to get my payments lower so i could pay and not get where i am now. I know that my lender has double paid old home owner insurance policy and new policy and they tell me i have to contact them and get them to refund it back to my lender when they screwed up not me.
by Anonymous From Hinesville, GA on October 31, 2009
My mortgage was sold twice within 120 days and ended up with BOA. If I had known this would end up as my bank I would have moved into a cardboard box. I have never had a single good experience with this bank. This is one bank I would love to see fail.
by Anonymous From Henderson, NV on October 31, 2009
by Anonymous From Rio Grande, NJ on October 31, 2009
They lied to me. I had my hopes up for the modification, and they cancelled us. They said my loan was not 12 months old, when that is not one of Obama rules for home modification. I need almost $7,000.00 to keep the foreclosure from starting,then on 12/10/09 I can reapply for the loan. if you are smart you will not deal with them. They took over countrywide mortgage, they were decent people. thank you
by Anonymous From Princeton, NJ on October 31, 2009
by Anonymous From Fairfield, CA on October 31, 2009
by Anonymous From Milford Center, OH on October 30, 2009
by Lois Ciz From Gouverneur, NY on October 29, 2009
I was looking for a lower rate. We are at 8.25% and need a lower payment. Only owe about 70,000. We fell behind and need help.
by vance mayes From Glasgow, KY on October 29, 2009
different story from everyone I talk to at BAC
by joe marshall From Mesquite, TX on October 28, 2009
They are not willing to help keep customers in their homes. The representatives do NOT make certain they input accurate information in the system. They make decisions as to whether a person qualifies for programs or not instead of taking information and submitting it to the appropriate program. They do not give you the right information concerning your situation either. They withhold certain details that will help you either come current or look for options. You have to call and talk with different people in order to get the entire view of your situation.
by Anonymous From Hagerstown, MD on October 28, 2009
by Jessica Peckham From Reading, PA on October 27, 2009
by Lisa Watkins From Raleigh, NC on October 24, 2009
They are not willing to help keep customers in their homes. The representatives do NOT make certain they input accurate information in the system. They make decisions as to whether a person qualifies for programs or not instead of taking information and submitting it to the appropriate program. They do not give you the right information concerning your situation either. They withhold certain details that will help you either come current or look for options. You have to call and talk with different people in order to get the entire view of your situation.
by James Martin From Lancaster, KY on October 24, 2009
They seemed to not even care we had lost jobs.
by Anonymous From Douglasville, GA on October 23, 2009
by Anonymous From Molalla, OR on October 22, 2009
by Anonymous From Cleveland, OH on October 21, 2009
by TAMARA COOPER From Hampton, VA on October 21, 2009
by Heidi Sprinkles From Stockbridge, GA on October 20, 2009
by jerome jowers From McKenzie, TN on October 20, 2009
by Anonymous From Marietta, GA on October 20, 2009
by EDUARDO PEREZ From San Antonio, TX on October 20, 2009
NEVER ONCE CONTACTED US ON OUR OPTIONS TO TRY AND SAVE OUR HOME
by Kendra DeLong From Wapakoneta, OH on October 20, 2009
by Anonymous From Edgewood, MD on October 20, 2009
by Shaun Carr From Marmora, NJ on October 20, 2009
by Anonymous From Harvey, LA on October 19, 2009
by Leah Aliff From Sardinia, OH on October 19, 2009
I was led to believe that I needed to be behind on my payments to qualify for the Obama bail out plan. After my divorce, and losing my job, I had no choice but to get behind. Now they tell me, I don't qualify, and are proceeding with foreclosure.
by Anonymous From Joliet, IL on October 19, 2009
terrible costumer service...very rude. everybody gives different info on my loan.
by Joseph Stark From Hampton, VA on October 19, 2009
by Rod Williams From Newark, OH on October 19, 2009
It was with countrywide. Then Bank of America bought the mortgage in the last +/- 6 months.
by Kendaryl Mangrum From Houston, TX on October 18, 2009
by Phyllis Weber From Conshohocken, PA on October 17, 2009
communication was terrible - explanation was terrible.
by Anonymous From Blakeslee, PA on October 15, 2009
by Scott Wells From South Jordan, UT on October 14, 2009
by jerry wold From Morse, LA on October 13, 2009
by Anonymous From Farmington, MI on October 13, 2009
in order to get a loan from them, they made me pay a monthly PMI that they now say they have no control over removing regardless of my hardship situation. They have an extremely slow response to requests for loan modifications due to financial hardship and have offers that are still not affordable in my situation.
by Duane Dikes From Boise, ID on October 13, 2009
by Craig Smetana From Greenville, NH on October 13, 2009
They are only sending letters and making decisions without my consent, including moving towards a foreclosure, when I had been pursuing a deed-in-lieu.
by janet door From Saint Louis, MO on October 13, 2009
by Anonymous From Englewood, CO on October 12, 2009
by Mark Melnitchenko From Garland, TX on October 12, 2009
by Anonymous From Flowery Branch, GA on October 12, 2009
by Darcenia Kanyuck From Virginia Beach, VA on October 10, 2009
by Audrey Spedden From Knoxville, TN on October 09, 2009
by Anonymous From Imperial, CA on October 09, 2009
by Kellie Scalf From Okeechobee, FL on October 09, 2009
by Olivia Deleon From Mount Vernon, WA on October 08, 2009
I was a caregiver for my mother and grandmother and I lost both of them within the last 4 months. Not only did I lose two very important people in my life but when life got back to normal reality sunk in that i had also lost my second income. I am 2 months behind in my house payment and B of A has no programs to help me. I qualify for no type of assistance and foreclosure is imminent. Where is the federal funding monies B OF A received to help americans in crisis?
by Anonymous From Adrian, MI on October 08, 2009
by Melissa Baldwin From Williamsburg, OH on October 07, 2009
by emma r From Blowing Rock, NC on October 07, 2009
I built my house and have put every paycheck in boa since 1988. When I lost my job in 2007 I still made 4 months of payments. Then they made me come up with 14143.85 CASH, before they would stop the sale of my house. My mortgage pay. per mouth 487.23. You do the math.
by Anonymous From Vancouver, WA on October 06, 2009
by S W From Canton, MI on October 06, 2009
In short, the fiasco that the modification process has become with BOA/Countrywide just might cost me a 15 year in law enforcement. I look forward to filing complaints with the FTC, HUD and possibly bringing legal action in the furture.
by Patrick Braunlich From Homestead, PA on October 06, 2009
I just feel that they could of did more in the beginning to help me instead of sending me through hoops just to end up months behind on my payments to the point that i could never come up with the money they want for me to keep my house. was never told that payments i do make have to be certified check or this problem would have been resolved months ago
by Christopher Patrick From Dallas, TX on October 05, 2009
by Carmen Emory From Yulee, FL on October 05, 2009
Previously has CountryWide which I provided excellent customer service, until bought out by BOA. So far the experience has been blinded by the urgency to keep my home through some circumstances beyond my control.
by Roderick Johnson From Opelika, AL on October 04, 2009
by Anonymous From North Las Vegas, NV on October 03, 2009
AGENTS FROM INDIA-I CAN NOT UNDERSTAND THEM. UNABLE TO GET A HOLD OF DEPARTMENTS
by Anonymous From Butler, AL on October 01, 2009
by deborah cheuvront From Aberdeen, MD on September 30, 2009
They have not been very helpful and every person I speak to tells me something different. I do not feel they are sincere in helping me keep my home.
by Kimberly Shifferly From Barberton, OH on September 30, 2009
The bank could have done a refinance and I know that now. I have lived in the house for 18 years. This is the only home that my children have known. Their father doesn't care...just wants his half of the equity.
by Sybil Benard From Houston, TX on September 29, 2009
by Belinda Moehle From Arvada, CO on September 29, 2009
by Anonymous From Mullica Hill, NJ on September 29, 2009
by Anonymous From Willow Spring, NC on September 29, 2009
by candace blanc From Silt, CO on September 28, 2009
by Anonymous From Hinesville, GA on September 24, 2009
by Anonymous From Port Murray, NJ on September 23, 2009
by Anonymous From Atlanta, GA on September 21, 2009
by Sandip Patel From Raleigh, NC on September 20, 2009
by Sandeep Bagga From Haymarket, VA on September 20, 2009
by Anonymous From Prospect Park, PA on September 18, 2009
by brian humpfer From Fernandina Beach, FL on September 18, 2009
by Anonymous From Gastonia, NC on September 17, 2009
by Anonymous From Eugene, OR on September 17, 2009
My loan was transferred from Taylor Bean to BAC near the end of Aug 09, at that time we received a welcome letter stating our payment is due by the 16Th of Sept 09 (WHICH IS TODAY)!!! A week before this 16Th we ended up getting an intent to foreclose from BAC. They haven't even given us a chance to pay our first payment to them! When we called to discuss our account they said we don't qualify for any programs, even though we have an FHA loan and that we'd need to clear up the past due from our original loan by OCT 8 -09 or they would foreclose! I want to keep my house and I feel that not only did Taylor Bean do something illegal, BAC loans is being just as sneaky and dishonest.
by stephen jones From Leesville, SC on September 16, 2009
by Anonymous From Kalispell, MT on September 16, 2009
by melissa gough From Shenandoah, IA on September 15, 2009
by kimmely armstead From Milwaukee, WI on September 14, 2009
i don't believe bank of america is trying to help the customers,i think they are giving short term fixes to long term problems,and they want to buy people's homes and sell them at a higher price.
by kim From Milwaukee, WI on September 14, 2009
BAC,is terrible,they told me i didn't,and don't qualify for the FHA MHA and i looked up the guidelines,on the internet and i do qualify,what can i do? instead they want to offer me a partial claim
by robert miera From San Antonio, TX on September 14, 2009
bank of america wanted to raise our mortgage payment that is why we sought outside help to modify with life line. they took too long and assured us that they would come up with a solution. They didn't and the auction date came and went.
by mark ferraro From Garden Grove, CA on September 11, 2009
THEY WORKED WITH A COWORKER WITH NEGATIVE EQUITY. THE MINUTE THEY FOUND OUT I HAD EQUITY THE CROOKS WOULD NOT WORK A REPAYMENT PLAN. OR THEY DID AND RESCINDED IT WITH NO REASON AFTER I MET THEIR DEMANDS!!
by Anonymous From Muscle Shoals, AL on September 11, 2009
by Bob From Apollo Beach, FL on September 10, 2009
They have horrible customer service, and they seem to focus more on selling you their nightmare credit cards (after hearing the horror stories, I'm so glad I didn't sign up) and overpriced identity theft insurance than actually helping you. Their mortgage department is even worse. I haven't nearly enough time to describe their corporate culture of incompetence and terse, unfriendly interaction, where hapless mortgage holders are transferred to a variety of departments-which are completely unaware of what the other department is doing.
by Merri Homp From Westminster, CO on September 09, 2009
by Lesia McCoy From Columbia, SC on September 08, 2009
by jerry bausch From Corona, CA on September 08, 2009
they will not work with me.
by Stan McMurray From Redmond, WA on September 06, 2009
Bank of America has no intention of helping anyone. We originally were with Countrywide Mortgage but they were purchased by Bank of America.
by alan gates From Seneca, SC on September 05, 2009
They recently sent me a loan modification agreement that I must respond to by Sept 26th. I called the number provided with some questions and asked to speak to a loan officer. They refused my request. The loan modification adds $18,000 in interest and increases my monthly payment by $114.00. For a person with cash flow issues, this makes no sense in the long term.
by Beth Livingston From Jefferson City, MO on September 03, 2009
by Anonymous From Catonsville, MD on September 03, 2009
by Anonymous From Kansas City, MO on September 03, 2009
by Anonymous From New Middletown, OH on September 02, 2009
I had tried for several months with Countrywide and I got so many different answers and no one would help me no one I lost 3 sales because of them.
by chad smith From Lafayette, IN on September 01, 2009
by garth williams From Brooklyn, NY on September 01, 2009
I wound up with CountryWide who became Bank of America and when I went looking for help all I was offered was a higher principle, a higher monthly payment and suggestion to sell my home.
by Scott Bennett From Lakeport, CA on August 31, 2009
by michael white From Lanham, MD on August 30, 2009
by Michelle Loomis From Roberts, WI on August 30, 2009
I was with Countrywide, now Bank of America. I just wish I would have had the opportunity to take advantage of the modifications and programs out now instead of the modification back in July, 2008.
by Amanda Curtsinger From Lubbock, TX on August 29, 2009
by Yvonne Johnson From Milwaukee, WI on August 27, 2009
I need help as soon as possible. Thanks
by Rockie Xiong From Eau Claire, WI on August 26, 2009
by Monjaray Lewis From Kansas City, MO on August 26, 2009
by drew Sullivan From Beaumont, CA on August 25, 2009
by adam janiec From Wyckoff, NJ on August 24, 2009
Once they smell equity in the house they won't help, or work with you.
by Sheila Legge From Aliquippa, PA on August 24, 2009
by Anonymous From Hamden, NY on August 24, 2009
They have offered us no helpful options to avoid foreclosure during a time when we are most vulnerable. Our situation is only temporary and they don't care. They would rather show their capitalistic intentions and.
by LARRY BOUDRIE From Wonder Lake, IL on August 23, 2009
I am not behind in any payments but soon will be i regret to say as winter is a bad time for me financially.
by Eddy Begley From Salem, NJ on August 22, 2009
by Anonymous From Lehigh Acres, FL on August 21, 2009
by Anonymous From Bluffton, SC on August 20, 2009
not willing to help do not give any options, makes you feel worse and hopeless. Have to explain things several times and have to repeatedly give your financial information when you call one month they will say we don't qualify for help because we make too much another time they say we don't qualify for help because we don't make enough. Once I was told to let my mortgage fall behind an extra month and see if I would qualify for any program???
by Anonymous From Cottonwood, CA on August 20, 2009
We have had bad experiences with BofA in the far past and do not wish to do business with them now! Was pushed off from Countrywide to BofA.
by craig smokes From Savannah, GA on August 20, 2009
its very hard to get a loan modification after losing steady employment through no fault of your own. you always have to start from the beginning explaining your financial hardship no matter how often you call or speak to.
by Anonymous From Wytopitlock, ME on August 17, 2009
Not very willing to work with us under the circumstances. It's not as if we just let our payment go, we have tried to pay faithfully considering the situation.
by Anonymous From Elbert, CO on August 17, 2009
by Greg Thomas From Pleasant Prairie, WI on August 15, 2009
by William Berarducci From Mebane, NC on August 15, 2009
by Dianne Borchert From Oroville, CA on August 13, 2009
So far, mortgage co. has been unwilling to discuss any payment plan or modification program plan with me.
by Michael Patch From New Braunfels, TX on August 12, 2009
They have been great with us, but then again, we've never missed a payment. We just cannot sell our home and are in dire straits to pay them.
by Anonymous From Grantville, GA on August 11, 2009
They are/were not willing to work with us to help us catch up on our payments. We've tried numerously to tell them about our financial hardship but they dont care. Countrywide was so much easier to work with!
by Anonymous From Jasper, GA on August 10, 2009
Horrible,they will surely end up with legal action against them for not cooperating with customers. The customer service people have zero knowledge about what they are talking about!
by Anonymous From Winston Salem, NC on August 10, 2009
I offered to begin catching up on late payments and they simply refused. I was offering the late fees in addition to principal and interest. They were rigid and refused to work with me. I do not recommend banking with them at all. They demanded all payments at once. in this economy, it is in everyone's interest to work together to find some solutions.
by Triston smuin From Vernal, UT on August 09, 2009
We have tried to work something out with them on our home, they told us that we don't make enough money to qualify for any of their help programs. Doesn't make much sense to me.
by Yamileth Franklin From Oakland, CA on August 05, 2009
Formerly Countrywide which was the worst experience. I had hoped that after B of A took over for them a few months ago things might get more organized...sadly enough they have proven to be simply a larger legal criminal corporation. They have done the most unethical practice with my loan; promised me and even sent me all the paperwork for a "approved loan modification," and after 9 months of waiting for "their files to get updated i was simply told that there was "a technical error and nothing had been approved...oh and by the way you owe us pay back of over $4000. because the quoted modified payment you've been faithfully making the past 9 months was invalid all along. No further explanation as to how this fell through the crack, no apologies, or offer to repair or retro apply. Basically, i got double screwed...they currently are harassing me for over 10,000 in late payments.
by Rory Reaves From Riverdale, GA on August 05, 2009
by Carmelo D'Anzi From Rowlett, TX on August 05, 2009
They don't care, we put down 20k we are running late on some payments. I am working hard trying to find a job and I am almost there, its a matter of weeks or days before I start getting into a stable financial situation. please help. Carmelo
by Candice Aguirre From Gilbert, AZ on August 04, 2009
by Hector Serrano From Bushkill, PA on August 03, 2009
by eric phillips From Greenwood, IN on August 03, 2009
by Anonymous From Humble, TX on August 01, 2009
I called to see if I could work something out with them and I couldn't even get passed the CSR who simply advised me I should sell the house. When it was Countrywide, they were much more reasonable and helpful. Bank of America simply does not care...
by Anonymous From Harrisonburg, VA on July 31, 2009
I have been trying to do a loan modification with them since Jan 28,2009. and now I'm in foreclosure.
by Anonymous From Green River, WY on July 30, 2009
I have made several attempts to get information regarding help prior to foreclosure and the many people I spoke with did not have a clue about programs to help. Countrywide was easier and more willing to offer assistance. Furthermore, when our mortgage got transferred to BOA, our mortgage suddenly increased by almost $500 a month. They stated that this was due to an increase in taxes. How?
by Anonymous From Dayton, OH on July 30, 2009
they would prefer to foreclose than help. they took bailout money and don't care about the hardship of homeowners. no one is listening there.
by Anonymous From Richmond, IN on July 30, 2009
by Anonymous From Tobyhanna, PA on July 29, 2009
They have people working there that will not help you or give you the info that you need. If you get one of these people hang up and call back you will get some one else and they might be better, it took me several times till I got a person who was willing to help me. Do not give up.
by Anonymous From Saint Louis, MO on July 29, 2009
Countrywide was great to work with, but aparantly (per my realtor) when BOA took them over they have been unwilling to work with him.
by Kathleen Krempasky From Saint Louis, MO on July 29, 2009
Countrywide was great to work with, but aparantly (per my realtor) when BOA took them over they have been unwilling to work with him.
by TimothyKristin Majka From Pensacola, FL on July 27, 2009
We have talked with them for two months about remodifying and they have yet to send us the paperwork needed to get it started. We are now almost 60 days past due and have asked to defer a payment in order to help us catch up and they told us they are not deferring payments at this time. They have made no effort to assist us.
by Anonymous From Topeka, KS on July 27, 2009
by Anonymous From Kissimmee, FL on July 27, 2009
by THE LEXIDAR GROUP From Atlanta, GA on July 25, 2009
Mail to: Home Retention Department 475 CrossPoint Pkwy NY2-002-01-17 Getzville, NY 14068
by nicole bush From Brooklyn, MD on July 24, 2009
I just don't feel that they are willing to work with there customers, it seems as though they would rather foreclose on your house, i had a hardship and that is why i am deliquent, i know people who did not have any hardships and got loan modifications for no reason at all. Just not fair, they should help the people in this country who need it, not the dumb people that had no business getting these mortgages in the first place knowing that they would not be ablt to afford them.
by Anonymous From Wilmington, NC on July 24, 2009
by tammy brooker From Toledo, OH on July 21, 2009
by Anonymous From Cape Coral, FL on July 20, 2009
by Michael Downey From Joliet, IL on July 20, 2009
Have asked several times to help with our situation. Willing to give them what we can to help our situation, they take what we can give them then tell us they are foreclosing on our home. Not sure where to turn, we have 3 small children and are trying the best we can but seems we are getting no where.
by Anonymous From Fishers, IN on July 19, 2009
by Jacqueline Lester From Pinellas Park, FL on July 18, 2009
Kept me hanging about non approval of my Making Home Affordable program and has not yet sent a rejection letter to me even though the loan was rejected!
by ANGELA HARRIS-BARNES From Prattville, AL on July 18, 2009
by ANDREW EARLY From North Charleston, SC on July 17, 2009
I do not think my mortgage company was bad. I got caught up with other companies do work out plans for them. At one point I was told not to talk to the mortgage company by National Foreclosure Company because they would be working with the mortgage company. Please help me.
by Anonymous From Sedro Woolley, WA on July 16, 2009
by Rosa Cornejo From El Paso, TX on July 16, 2009
by Rosa Navarrete From El Paso, TX on July 16, 2009
by david santiago From Fayetteville, NC on July 16, 2009
by ricardo velazquez From Reinholds, PA on July 15, 2009
they make a promise and then retract the offer with no consideration for customers just oh well deal with it you did this to yourself
by Lee Crapco From Haymarket, VA on July 14, 2009
by Vicky Garrand From Rochester, NY on July 14, 2009
by Susan Murphy From Blairsville, GA on July 13, 2009
by Kenneth Pryor From West Palm Beach, FL on July 12, 2009
by Christina Hamilton From Slidell, LA on July 12, 2009
by Deborah Glenn From Los Angeles, CA on July 11, 2009
They lost my faxed paperwork after I submitted it twice and bounced my application, yet mysteriously found it when I applied a second time and told me I didn't need to resubmit. They told me more than once I was applying for The Making Home Affordable Program, then told me I didn't have a fannie loan, it had been sold. They have taken forever in the modification process. They told me that going into the modification process placed the foreclosure on hold, now I received a sale date.
by Anonymous From Wayne, MI on July 11, 2009
by Anonymous From Largo, FL on July 10, 2009
Countrywide was my original mortgage company. Now BOA has taken over and they say they don't have any help available right now. They said they are currently working only with arm customers and if they get any info for me they will contact me. I believe they just want people out on the street. Where is President Obama's Help for the average working person like me? I don't think there is help if you live below the poverty level. Only the rich will survive.
by Anonymous From Largo, FL on July 10, 2009
I had a mortgage with Countrywide and have been trying to get help for months now. It has been sold to BOA. They say there is nothing offered when they put in my financials. I have been to counseling still no help/ I got behind because I had to take over caring for my infant grandson. They just don't seem to care, At this point I do work, but my boss has cut all hours and even cut my pay by $2.00 per hr. Where are we supposed to go? At this point I would be willing to sign over the house and all the equity if they would just let us have a place to live. Sounds silly but if you can't afford a mortgage anymore then how can you afford to rent at 2 times the amount? Guess we will end up in tent city.
by Anonymous From San Jose, CA on July 09, 2009
by Nathan Barnes From Crystal River, FL on July 09, 2009
by Tyrone Robinson From Jackson, MS on July 09, 2009
Not Sure Bank of America Recently Took Over The Loan From Countrywide
by Anonymous From Puyallup, WA on July 08, 2009
I have been contacting my mortgage company to help me since the beginning of having hardship times in our finances. They have done nothing for me. They have told me time after time that I am not eligible for there programs. I feel if someone is going through a financial hardship they should be eligible for something. Bank of America doesn't seem to think so.
by Selina Kern-Lugo From Gainesville, VA on July 07, 2009
They made no options available through their retention program. I have never missed a payment, and for the first time am struggling to make payment. They provided no support or options.
by Andrew Sprich From York, PA on July 07, 2009
by grisel cabrera From Katy, TX on July 06, 2009
by Linda Vickery From Willow Spring, NC on July 06, 2009
When I first called them they told me that if I paid $2000 there would be a suitable plan for us to get back on track. It took them 5 more months to decline us a plan. Plus I had to call them repeatedly to find this out.
by LaRae Derricote From Indianapolis, IN on July 02, 2009
by Anonymous From Olathe, KS on July 01, 2009
they are still willing to help us if the other party (irs) would be willing to take payments for 6 months first and subordinate the lien at time of refinance FHA/boa has rules to underwriting too - both being government issue one or other needs to give a little to get the money to pay them so basically seems government is contradicting the president plan to help get people back on feet say they will in one hand and won't in the other. new foreclosure boat coming along for irs taxes i guess - so get ready to be adding all those houses to the rest of the empty ones on the streets.,
by Brent Alspaugh From Vancouver, WA on June 29, 2009
by aprille hutsinpiller From Jonesboro, IN on June 29, 2009
by Evelyn James From Philadelphia, PA on June 27, 2009
I say this because, I tried to get help from them as soon as I thought I was in trouble, however, they said they couldn't help. Now I am really deep in trouble with my payments.
by Robert Mack From Macon, GA on June 27, 2009
by Kathy Smith From Marshalltown, IA on June 26, 2009
very hard to work with always get the run around....
by Ramesh Mani From Kyle, TX on June 26, 2009
by Anonymous From Wichita, KS on June 24, 2009
by amy peters From Salyersville, KY on June 22, 2009
This mortgage company was very rude and disrespectful. I tried so hard to do everything I could to pay them, but they continued on and found an attorney. I've just about given up!!
by Jesse Reyes From Green Cove Springs, FL on June 22, 2009
by james bailey From Lincolnton, NC on June 21, 2009
by jennifer abdelmottaleb From Levittown, PA on June 19, 2009
by Suzanne Rupert From Rosedale, MD on June 16, 2009
Was previously held by Countrywide, then Bank of America bought it.
by amandy camara From Frederica, DE on June 15, 2009
they do not want to help. If I call they just want the payment in full.
by Denise Hudson From Little Rock, AR on June 15, 2009
Horrible, they are not interested in helping their customers.
by JULIE O'HARA From Morris, NY on June 15, 2009
by Sheila Givens From Richmond, VA on June 15, 2009
by John Ilonummi From Galt, CA on June 15, 2009
My actual Mortgage is with H&R Block Bank but they were not in your dropdown list.
by Anonymous From Valparaiso, IN on June 15, 2009
by Anonymous From Santa Rosa, CA on June 12, 2009
Unfortunately, our mortgage was with Countrywide until BofA purchased them. However, Countrywide may have actually been better than BofA, based upon my most recent dealings with BofA! My experience with them has been limited, but unsatisfactory. BofA does not offer a single point of contact for dealing with these issues, i.e. financial hardship, foreclosure, loan modification, etc. Moreover, it appears to be the luck of the draw when you speak with someone there as to what kind of attitude or service you receive. What's worse is the feeling that 'they' don't really care about your situation, and depending on who you speak with determines the accuracy of the information they provide. Their service is inconsistent, at best. Essentially, there's no such thing as 'too big to fail'. BofA is similar to Countrywide in the worst way because they've lost their integrity, and in business, when the chips are down, that's about all you can count on. Thus, the 'collateral damage' left behind in this economic meltdown is the most important ingredient, the one thing that kept it all going: Trust! How can we trust any institution that behaves like this?
by Dawna Bieniarz From Glendale, AZ on June 12, 2009
I have attempted to refi for 21/2years Sent in for loan modification and started having debt collectors. HUD counsellor suggested a deed in lieu would probably the last option. When called and talked with that department got the info that my loan modification has now been sent to the investor for appoval. Interesting
by scott combs From Fredericktown, MO on June 11, 2009
We have tried to get them to help us & everytime we talk to them they tell us they can't do anything to help us. And they are very rude!
by Kara Beck From Colesburg, IA on June 09, 2009
they never help you out and all they do is yell at you they need to look around the economy is not good right now. We need to help each other out things are tough.
by nicole bush From Brooklyn, MD on June 08, 2009
Horrible.....the worst company I have ever seen....don't try to help their customers at all....My husband got laid off and just want help with 2 pmts(since we received no income at that time)and they won't help at all...I guess the only people that get help are the ones who have these ridiculous pmts and rates...when the customers are the ones to blame for that....I just want help with 2 pmts...then i would be fine........but they just say SORRY nothing!!!!!!They are horrible and whenever i am able to refinance I will just to get away from that company
by James flowers From Dothan, AL on June 06, 2009
Lack of information you have not had any contact from them. I submitted a hardship letter to them to get some help. And now I received this letter of relief. I want very much to keep my house,I'm praying, and hope that you all will be able to help or to advice me where to get help. James Flowers
by Anonymous From Fort Lauderdale, FL on June 05, 2009
They are completely incompetent in every department but the deed in lieu
by Deeana Valdez From Stockton, CA on June 04, 2009
by Scott Patel From Riverside, CA on June 04, 2009
by Anonymous From Beverly Hills, CA on June 04, 2009
When calling, please people, realize if you cannot come CLOSE to affording all your monthly expenses, there is nothing the bank can do. Even though you have requested assistance, the foreclosure process still takes place, as your payments are technically late. The process can take 90 days or more, and the bank is not able to modify current mortgages. Loss mitigation cares about trying to keep you in your home, not about your credit. Many homeowners call in just looking for a lower payment, while being able to make the regular payments. Also, many mortgagers should have never been approved for these 400-500k homes making sub 50k a year. Bottom line is you signed the paperwork, live with it or sell the home if you cant afford it (via a short sale if necessary). There are also many homeowners with 600-700$/mo car payments....your asking us to help you with your house? Try a voluntary repo to get rid of that massive car payment and buy a beater.
by ken holt From Meridian, ID on June 03, 2009
by genie johnston From Snow Camp, NC on June 02, 2009
by Anonymous From Plainfield, NJ on May 29, 2009
by Michael Maynard Sr From Commerce Township, MI on May 28, 2009
I have been told totally different things by different people over the last two months. I do understand the ownership has changed but, I have been told to wait for information and since have received letters assigning forclosure dates. It appears the left hand does not know what the right hand is doing.
by Jeff smith From Rocky Mount, NC on May 27, 2009
too hard to speak with someone.constantly being transferred around and when we are given off to someone else, they are the wrong person. then they hand us off to another "wrong person or department"
by Steve Marks From Ellijay, GA on May 26, 2009
Can't get a straight answer from anyone. Some CSR's are excellent some are lousy
by LaTanya Sellars From Dallas, GA on May 24, 2009
I have faxed my documents NUMEROUS times and even had the BOA manager fax the documents TWICE and the STILL don't have them. They DON'T care and just give me the run around.
by Anonymous From Schenectady, NY on May 20, 2009
3rd bank to have loan not enough experience to rate
by Anonymous From Momence, IL on May 20, 2009
by r ledbetter From Van Wyck, SC on May 19, 2009
loan officer said we could refi loan, when we call bank of america the transfer us to other banks without telling us, yes that is correct the transfer the call to other lending institutions
by joseph stefko From Largo, FL on May 18, 2009
by darryl foots From Conroe, TX on May 16, 2009
by Matthew Reed From Clintonville, WI on May 15, 2009
unwilling to work with me.
by Susan Rochon From Superior, WI on May 12, 2009
This 30 year mortgage was given to someone who was retired and on a fixed income. I feel that my father was taken advantage of due to his state of mind when approached (by phone) to refinance his home for the 30 years on a fixed mortgage.
by Geetanjalie Kalika-Dhanantwari From Solon, OH on May 12, 2009
by Chris Ottley From Salt Lake City, UT on May 11, 2009
We thought we had a payment plan worked out with Country Wide, and when things were taking longer then expected we called our mortgage company to find out why, because we were getting nervous and really wanted the info so we could start making our payments again. When I called I found out that Country Wide was sold to Bank of America, and that they started the foreclosure process the day I called to check in on things. -Where we were told we were approved for a payment plan and just waiting on all the details. We were also told that all the info we sent in before was lost, and that it had to be re-submitted. So we did, and were rejected the day it was sent in? I fell behind on my payments, but I now have income coming in and can make my house payments. but I feel thee is no way to save my home at this point. I want to pay the money back that I agreed to when I borrowed it. Now I dont know how to? -I thought the country was working on keeping people in there homes? -Cause I want to stay and I even want to pay. I would think the bank would be more interested in getting paid back then taking my home???
by Anonymous From Skamokawa, WA on May 10, 2009
by Anonymous From Easton, CT on May 09, 2009
by Russ Berlin From Conover, NC on May 07, 2009
Not really interested in helping. The people in India are no help and have no clue at all.
by Anonymous From Hattiesburg, MS on May 06, 2009
I have applied for a loan modification and was assigned a loan officer, i never heard from the officer and every time i called, which was every day, i did not get a response.when asked to speak to a supervisor, no one was available to speak.
by Thomas Minnella From Austin, TX on May 04, 2009
by Catherine DeHaven From Roanoke, VA on May 02, 2009
If a lending institution has received government bailout monies, they should be forbidden to foreclose on peoples homes!
by John Remorneko From Marietta, GA on May 01, 2009
BOA sold my mother in 77 year old mother in law a 30 year mortgage. Her investment advisor and real estatae agent were dishonorable. She had assets to pay for the house in cash, but now those assets are going due to bad investments and her paying 100K in mortgage interest expense. Due we have any legal recource -- Georgia residence. We now live in NC
by A Duncan From Fresno, TX on May 01, 2009
It is very difficult to talk to someone. They keep you on hold for long periods of time or simply put a recording that says they will call back-which never happens. When you do speak with someone, they are not willing to help you at all. Or they say you will have to wait for a consultant to contact you. A consultant hasn't contacted me yet.
by Anonymous From Silver Lake, MN on April 30, 2009
All I wanted to do is move two payments to the end of the loan term so I can get back on my feet. No Can Do! Also they want 400 dollars up front to se if I qualify to modify my loan. Thanks for nothing!
by Anonymous From Altamonte Springs, FL on April 29, 2009
by Amber Adcock From Marshall, MO on April 27, 2009
At the time we applied for and were approved for the loan with our daughter I think it was all about quota's and not financial well being of the customer. They knew it was a risky loan and went ahead and processed it anyway. Now they are not willing to work with us to keep the house.
by JUAN MARTINEZ From Houston, TX on April 25, 2009
I LOVE BANK OF AMERICA THEY REALLY DO UNDERSTAND YOUR NEEDS YOU ONLY NEED TO GO PERSONALLY TO THE BANK AND TALK TO THEM ASK THEM QUESTIONS THEY ARE WILLING TO HELP YOU AT ALL TIMES RIGHT NOW I AM TRYING TO PURCHASE A HOME I ALREADY HAVE ONE BUT I AM GOING TO PUT IT FOR LEASE WHICH I;VE ALREADY HAVE THE RIGHT PERSON TO STAY IN MY HOUSE ANYWAYS YOU HAVE TO GIVE THE EMPLOYEES CREDIT FOR THE WORK THEY DO AND THE STRESS THEY GO THROUGH WORKING WITH A LOT OF CUSTOMERS YOU HAVE TO UNDERSTAND THAT WE ARE NOT PERFECT WE ARE ALL HUMAN THE ONLY PERFECT HUMAN WAS OUR LORD JESUS CHRIST WE NEED TO LOVE EACHOTHER AND HAVE A LITTLE PATIENCE JUST UNDERSTAND WHAT EVERYBODY IS GOING THROUGH LOVE YOUR BANK SOMETIMES THEY ARE YOUR LAST RESORT. THANK YOU BANK OF AMERICA AND HOPE TO HEAR FROM YOU SOON....
by Christopher Rubano From Saint Cloud, FL on April 19, 2009
They aren't willing to work with home buyers what so ever.
by dan bronson From Dos Palos, CA on April 14, 2009
bank of america falsely reported my income to get loan through going through my divorce i was told to get house appraised i did and it was 355,000 b of a she got just what was needed to pay off my ex because property values were high. We were going to refinance to what she called a acorn then property values dropped 80,000 and she could not refinance because it cant appraise high enough. no taxes, no ins and pmi on the loan appraises for about 95,000.
by Anonymous From Coopersville, MI on April 05, 2009
I make payments to and call a company by the name of "Leader Financial Services" this company wasn't a choice when selecting my mortgage company. In reading the find print of some paperwork I did see the name "Bank of America" mentioned. I'm just starting to deal with them for a short-sale so far it's been ok, can be very difficult to reach them via phone though.
by john pitts From Winter Garden, FL on April 02, 2009
They told me to wait and that they could help for over 5 months. Then they back stab me. Shame on them. They helped cause the problems, took money from the government and then refuse to help people. I am a vet,have paid my taxes and have been a good citizen and now I will be homeless because of BA SHAME ON YOU BANK AMERICA AND SHAME ON THE US GOVERNMENT. John Pitts
by Edward J. Spagnoli Sr. From McKinney, TX on March 30, 2009
I am attempting to combine my 1st and 2nd mortgage rate. My 1st is at 6% and my 2nd is at 10% and I would like to find a way to refinance at around 5% My problem is that I owe 131,000.00 and my home has dropped from 160,000.00 in value to 130,000.00 in value. I figured at 5% I woukd be able to save approximately 150.00 a month in payments which would be a great help during these times.
by Tammi Cattron From Cuba, IL on March 30, 2009
by Jesus L. Vazquez From Compton, CA on March 29, 2009
by Brian Richmond From Glenwood, IL on March 22, 2009
by felix odeniran From Laurel, MD on March 19, 2009
by Anonymous From Aurora, CO on March 15, 2009
by Vlad Timroth From Worcester, MA on March 12, 2009
by Anonymous From Sebring, FL on March 11, 2009
Not willing to work out a lower payment plan or adjust mortgage to reflect current market price.
by Pamela Bonds From Wayne, PA on March 03, 2009
They did nothing with my having 4 police reports, ID Theft report, the FTC is finally looking into this. I know I can sue them but I am not an attorney. The letters I received were so false, I responded immediately.
by Anonymous From Greensboro, NC on March 03, 2009
by Anonymous From Boca Raton, FL on February 19, 2009
by Ashley Duckworth From Theodore, AL on February 15, 2009
by Anonymous From Vienna, VA on February 14, 2009
by Shawn Littlejohn From Greensboro, NC on February 10, 2009
by Susan Strudgeon From Bay City, MI on January 24, 2009
by cynthia schulman From Medford, NY on January 24, 2009
by Larry Osterhout From Wichita, KS on January 16, 2009
by Philip Ketz From Nipomo, CA on January 15, 2009
by Anonymous From Cypress, TX on January 05, 2009
by Dionne Douglas From Fort Myers, FL on December 28, 2008
by Luisa Machado From El Mirage, AZ on December 22, 2008
by Amanda Sandkamp From Ontario, CA on December 17, 2008
by Anonymous From Redford, MI on December 15, 2008
by Anonymous From Saint Cloud, FL on December 11, 2008
by Kathy Mcdaniel From Modesto, CA on December 04, 2008
by Debby Gabriel From Dixon, CA on December 04, 2008
by Adrian Hairston From Stone Mountain, GA on December 02, 2008
by Anita Barber From Fort Mill, SC on November 25, 2008
by Anonymous From Carrollton, GA on November 21, 2008
by Anonymous From Indian Springs, NV on November 20, 2008
I felt that I dod not found the support that I needed i tried to negociate with the bank but they told me I didnot qualified for any program because I had 2 homes I wanted to negociate and even told them I could give them a house back and agreed to pay some money back in payments they did not accepted any negotiations.
by By Anonymous From Fort Lauderdale, FL on November 10, 2008
Called with fear of not being able to make payment in a month or 2. Husband just lost job month ago. BOA was horrible to us! The you are a valued customer schtick...is Bull. I want to make arrangements so we don't find ourselves in financial ruin. BOA is NOT THERE for the customer at ALL! THEY WELCOME FORECLOSURE! BOA wants to take our properties and resell at the higher value when the market changes. Ever try to purchase a foreclosed home? Ever hear of anyone making a deal on a foreclosure? NOT!Tehy are holding on to these properties!
by candace lovings From Liberty, NC on November 06, 2008
by Tracy Swafford From Magnolia, DE on November 04, 2008
So far my comment is poor because they are not willing to help me and my family and I just get more and more upset when I speak to them, they are not trying to help or ease the situation or even just say that they will do all they can to help me.
by BRIAN WOZNICKI From Las Vegas, NV on October 31, 2008
They worked hard to qualify me, now I feel I'm on my own.
by debora atkins From Dundalk, MD on October 30, 2008
by Adanna McAlpin From Acworth, GA on October 26, 2008
by Joe Harper From McKinney, TX on October 22, 2008
Bank of America agreed to do a loan modification to help get me caught up. When I sent the agreed amount on their due date I called to get the loan modification papers. They then decided I didn't qualify for that program (even though the had already approved it)and rejected my payment because the payment did bot cover the total amount owed.
by Jenalea Berg From Antigo, WI on October 20, 2008
by Michael Henderson From Fair Haven, MI on October 18, 2008
They have switched names 3 times since I refinanced-it was LaSalle then ABNAMRO then Bank of America it may have changed again-the option they presented me with was a higher payment to catch up my loan-even after I explained that I went from 2 incomes to one income and copuldn't make the other payment. They rejected partial payments that I tried to send-I have given up.
by Angela Wallace From Lusby, MD on October 12, 2008
they have always been good to me ... i am just really struggling right now
by kevin p From Eden, NC on October 12, 2008
by matthew zielinski From Caledonia, MI on October 09, 2008
by Raffi Noradoukian From West Hills, CA on October 08, 2008
It is actually Countrywide and so far not helping me.
by Anonymous From Rathdrum, ID on October 07, 2008
BOA thinks they are above the law. Mediated twice on a foreclosure where they returned all payments sent, then filed foreclosure. We sent what was due. They say we didn't send enough. Asked how much was enough. Reply was "I don't know".Cannot get them to follow court ruling. They have drug this out for 5 years. Still not settled.Guess they can make their own laws.
by nick lopez From Saint Cloud, FL on October 04, 2008
they are good but know that i am so far behind they are not available i leave message to loss mitigation and emai/phone and they don't respond not even the collection or even the attorny number responds they put attached to my loan number i am attempting to communicate with no resolve i did what they said i got part time work its not enough but i'm doing all i can
by Anonymous From Kent, WA on September 29, 2008
they are the only ones we have ever had so I don't have anyone elso to compare them to.
by Shakina Cocroft From Washington, DC on September 15, 2008
I don't have another company to compare it to but some representatives are more helpful than others.
by Kimberly Wright From Ladson, SC on September 15, 2008
by Sherry From Taneytown, MD on September 11, 2008
Worst service ever. Cannot get a straight answer from anyone concering a foreclosure. Was flat out told "can't help you, it is purged from our system". If that's the case, take it off my credit report. STUPID People!
by mark frycek From Skokie, IL on September 11, 2008
by Michael Oliva From South Dennis, MA on September 09, 2008
by allison elashmawy From Hollywood, FL on September 01, 2008
by rita estrada From Moyock, NC on September 01, 2008
HAVE HAD SOME TROUBLE WITH THE REFINANCING/APPRAISAL SITUATION, BUT HAVE HAD OVERALL GOOD CUSTOMER SERVICE AND REFERALS.
by Clarivel Hernandez From Waiteville, WV on August 12, 2008
by Melanie Hodgkins From Auburn, MA on August 10, 2008
by Anonymous From Barberton, OH on July 31, 2008
It was not the banks fault, it was the attorney's faults for letting this situation happen. But a few of the people in Loss Mitigation have not been very kind. People are already under enough pressure and stress from this kind of situation that it sure doesn't help. I guess from reading about other institutions, they are average. I feel like they could help me out because I do own half of the house and they could have worked around the deed last year and helped me keep the house. Especially when the attorney's would not help me and told me that they (BOA), didn't need a Quit Claim Deed faxed to them to put you in a workout. They caused me to be behind.
by Anonymous From Austell, GA on July 29, 2008
they initially helped me, of course to their advantage and higher payments, but when i still had trouble, it became hard to contact them.
by Felecia White From Aristes, PA on July 17, 2008
I wanted to avoid this w/ a loan work out program but had little cooperation.
by Anonymous From Lithonia, GA on July 14, 2008
by Anonymous From Springfield, MO on July 13, 2008
by Anonymous From Springfield, MO on July 12, 2008
countrywide was my mortgage company until bank of america merged with them
by Cathy Reyes From Pompano Beach, FL on July 09, 2008
When I called to explain my house situation, all they said was "and... what do you want us to do". I felt the door slammed on my face. I did not get help or advise from anyone in Bank Of America. Very bad Customer Service.
by marilyn shipp-gary From Mount Vernon, IL on July 05, 2008
i have to say that bank of america has treated me very kindly in the past ten yrs and have worked with me in the past to help with my finacial issues
by kevin zhang From San Francisco, CA on July 03, 2008
by Anonymous From Troy, MI on July 03, 2008
by Anonymous From Prescott Valley, AZ on June 20, 2008
by Amelia Madden From West Chicago, IL on June 17, 2008
by Anonymous From Dundalk, MD on June 06, 2008
by Gus Guerra From Chula Vista, CA on June 03, 2008
by Eric Thelen From New York, NY on June 03, 2008
by daniel smith From Fort Worth, TX on May 30, 2008
by Anonymous From Jamestown, RI on May 20, 2008
by Elizabeth Adrinto From Greensboro, NC on May 17, 2008
by Anonymous From Mesa, AZ on May 08, 2008
VERY HARD TO CONTACT AND THEY ALWAYS SEEM TO PASS YOU ON TO SOMEONE ELSE.
by vladimir LaFortune From Atlanta, GA on May 06, 2008
by Kristi Hartmann From Fountain Inn, SC on May 04, 2008
by Kimberly Fouts From Hoschton, GA on April 30, 2008
They do not seem interested in working with me on this, even though long-term they would be better off taking the home right away and saving the expense of foreclosure proceedings. I want to do the right thing, but just can't.
by Anonymous From Moyock, NC on April 21, 2008
BOA will not help me at all because I have more expense than income. When I refinanced with them, my payments were supposed to be $800 but when the payment book arrived, the payments turned out to be $1029. BOA is part of the reason I'm in this situation.
by Anonymous From Muskego, WI on April 19, 2008
by Julie West From Liberty Hill, TX on April 15, 2008
The Rep. I spoke with at BOA was very rude, she said to me "you know when your payments are due." I told her yes I do, but I have been unemployed since 2006, she said "have you looked for a job?". I hope nothing like this ever happens to her. This is unbelieveable to me! That a company that represents itself as caring, can go to these lengths....
by Anonymous From Phoenix, AZ on April 11, 2008
by Anonymous From Fort Lauderdale, FL on April 10, 2008
by Felicia Pena From Santa Fe, NM on April 07, 2008
by April Pierce From Sanford, ME on April 07, 2008
they worked out a budget with us and i sent them 2200 dollars in febuary but my sone has medical problems and my daughter has asthma and i just got dignosed with copd basically i got the start of emphysema at the age of 36 and my children are 12 and 4 so please help me i can honestly 1500 a month until my taxes come in next year please dont let them take my house
by Noreen Johnston From Los Lunas, NM on March 25, 2008
BOA will not even listen to me. I have been a good customer for years and can't believe they are treating me this way. The banks can help out Bear Stearns but can't help the common people when they are in need.
by Avery Kinney From Suitland, MD on March 25, 2008
by Anonymous From Bradenton, FL on March 24, 2008
Poor service and not very informative. Also, they do not accept partail payments.
by Kathryn Kasten From Finleyville, PA on March 20, 2008
I think it is ridiculous to have a partial payment mailed back to me. I am trying to pay as much as I can afford and now have landed in foreclosure because a partial payment wasn't accepted. INSANE!
by Anonymous From Fort Worth, TX on March 15, 2008
Poor communication and lack of information in regards to the mortage protection plan that was supposed to help me by differing my payments for 6 months.
by Anonymous From Norcross, GA on March 11, 2008
Different info from diff people. Not very responsive.
by Randi Mora From Albuquerque, NM on March 10, 2008
by Lagina Womack From South Plainfield, NJ on March 10, 2008
by Dale Hutchinson From New Port Richey, FL on March 07, 2008
Terrible to work with, period!
by Anonymous From Woodstock, GA on February 25, 2008
been very fair just need some more help
by Nicole Fowler From Oxon Hill, MD on February 08, 2008
by Anonymous From La Marque, TX on February 04, 2008
I have no problem with the payments that Loss Mitigation has set up for me, however, the down payment is 53% of the total arrears!!!!! Bank of America says that their hands are tied that our "investor" is GMAC and that they set the guide lines. I don't believe that!!!!!
by Kikilia Lewis From Columbia, SC on January 30, 2008
by Anonymous From New Port Richey, FL on January 11, 2008
by Anonymous From Waxahachie, TX on August 24, 2007
So far Bank of America has tried to work with me.
by Anonymous From Baton Rouge, LA on May 20, 2007
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IMPORANT NOTICE – PLEASE READ There is no guarantee you will receive a loan modification. Even if you accept this offer and use our service, your lender may not agree to change your loan. Loan Modification approval is dependent on criteria including but not limited to hardship, income, debt ratios. American Foreclosure Specialists is not a Bank, nor a government agency or government affiliate. Our services are not approved by the government or your lender. American Foreclosure Specialists assists in the document preparation, working with and communication with your Mortgage Bank in the attempt to acquire an approved Loan Modification. If you stop paying your mortgage, you could lose your home and damage your credit rating. Loan Modification Plans are dependent upon mortgage company criteria and financial information gathered as part of the efforts of AFS. The information and notices contained on this website are intended as informational and should not be regarded, as financial or legal advice. AFS attempts to ensure that the material contained on the website is accurate and complete at the date first published, however you should recognize that information contained on this website may become out of date over time. Readers who have particular questions regarding real estate law, finance, or who believe they require legal counsel, should seek the advice of a financial advisor or an attorney. Submitting a contact request, gives AFS consent to contact you by telephone and/or email, even if you have previously listed yourself on any state or federal Do-Not-Call List.