Bank of America

by Anonymous From Phoenix, AZ on September 01, 2010

by VICKI RANDLES From Middle River, MD on August 31, 2010

THEY NEVER ANSWER MY LETTERS OR RETURN MY CALLS NOR TRY TO HELP ME IN ANY WAY

by jeri shipps From Columbia, NJ on August 29, 2010

by Anonymous From Belleville, MI on August 29, 2010

by NORMA SMITH From Hartford, CT on August 29, 2010

no one sent letter by mail

by Anonymous From Salt Lake City, UT on August 28, 2010

I have made split payments ever since I bought my home and continued this when I refinanced my home with BoA.. I have NEVER been listed as on time, and have always had to pay late payments even when I actually was a month ahead in my payments. (They MIGHT have listed me as on time for one month...but the phone calls didn't convince me ff that. )

by Jose Reyes From Browns Mills, NJ on August 27, 2010

we had very poor communication with this company

by Gary Fincher From Naples, FL on August 26, 2010

I have logged many, many hours of phone calls since January of this year to explain my situation to this bank and they are so automated that I cannot reach a human being that will help. I want to keep my home.

by Joseph P Howard From Cornelius, NC on August 25, 2010

by Christine Sheehy From Meridian, ID on August 24, 2010

by tim Snapp From Clarksville, TN on August 23, 2010

by Anonymous From Cle Elum, WA on August 23, 2010

by Debbie Archer From Perryville, MD on August 23, 2010

Although they are following guidelines and representative have been professional I have had to deal with so many different departments that I feel like I getting pushed around and not helped.

by Jennifer McGuire From Columbia City, IN on August 23, 2010

I started working with them in January or February sent them payment they returned, tried to lower payment they didn't offer much help and I had to speak to 3 or 4 people every time I called no help in lowering payments that I can afford.

by James Knight From Frankfort, KY on August 22, 2010

When Bank of America took old loan form Tyler, Bean and Whitaker, the escrow amount that we had raised by a high amount and PMI payment was also higher witch increased my monthly payment by 200 or more dollars every month. When the contract we had sign stated that we would have a certain monthly payment for the full term of the loan and that ended up being a big lie.

by James Knight From Frankfort, KY on August 22, 2010

by Anonymous From Raleigh, NC on August 22, 2010

by ralph curry From Smyrna, DE on August 22, 2010

by Scott Griffith From Boonsboro, MD on August 21, 2010

by Mindy Sherwood From Chillicothe, OH on August 21, 2010

they have a lack of communication

by Anonymous From Buchanan, MI on August 20, 2010

by sarah ricke From East Moline, IL on August 17, 2010

by Christina Anderson From Des Moines, IA on August 17, 2010

by Anonymous From Wailuku, HI on August 16, 2010

by Fazil Samsair From Flat Rock, MI on August 16, 2010

by Meryl Jones From Arlington, TX on August 16, 2010

by Anonymous From Odenton, MD on August 16, 2010

by Anonymous From Wilmington, DE on August 16, 2010

by Yesenia Mendoza From Delano, CA on August 16, 2010

i have been calling every other day, my last phoned call made to them was 8/12/10 and being told everything is under active review and that everything is ok, I receive a phone call on 8/14/10 @ 8:44 am and I'm being told that nothing can be done for me, and the foreclosure sale date is 8/19/10. They caught me off guard, being a weekend and not being able to do anything! They played it off really good on their end. THAT IS SO BAD! I HAVE 3 DAYS TO MOVE OUT, AND DON'T KNOW EVEN KNOW WHERE TO GO!!

by Chris Armstrong From Moreno Valley, CA on August 15, 2010

by Diann Taylor From Fort Lauderdale, FL on August 15, 2010

I am currently under a loan modification review. I am so frustrated that no one holds to their timelines and the right hand does not know what the left hand is doing.

by Anonymous From Lake Dallas, TX on August 15, 2010

by Anonymous From Southfield, MI on August 14, 2010

It doesn't seem like they want to help anyone except keep everyone guessing.. The reps are uneducated and the loss mitigation department hides behind those reps. Oh, the number they ask you to send the faxes to, the fax number is always busy or it drops the call in the middle of the fax.

by jerry dewberry From Springfield, MA on August 13, 2010

by Anonymous From Woodbridge, NJ on August 13, 2010

by Anonymous From Hoschton, GA on August 12, 2010

by allan morris From Maryville, MO on August 12, 2010

by Anonymous From Atlanta, GA on August 11, 2010

by Anonymous From Sanger, CA on August 11, 2010

by JOSE CABRERA From West New York, NJ on August 11, 2010

by Derek Phipps From Dublin, CA on August 11, 2010

by Angela Amoah From Romeoville, IL on August 11, 2010

They are professional, but they keep delaying us on paperwork. And now they want to foreclose on us. A lot of conflicting information.

by Anonymous From Cheyenne, WY on August 11, 2010

They have messed with our family to the point that we don't know what is going on. They have set different payments with different departments and none of the departments seem to know what the other department is doing, and that causes us to not pay correct amounts or not pay at all. We have been through 3 or 4 mortgage companies since 2002 due to it being sold to each other, and now we face foreclosure.

by maria uzzle From Houston, TX on August 10, 2010

Waiting to hear from them regarding modification caused me to become delinquent because I ended up not being approved (due to a lien on my home with shady contractors that I am still fighting with)even after I sent them a down payment and my and monthly payment.

by Rex Greg Elledge From Franklinville, NC on August 08, 2010

I have spoke with the home retention department and was told I was not in foreclosure and could move back to the home and fix it up since in was empty to sell. I was sent keys(they had changed the locks) and moved back in. Then they sent me the foreclosure notice. In other words I have uprooted a family and I am now faced with having to look for a house for a family of five. That is not so easy to do.

by Anonymous From Waldorf, MD on August 07, 2010

by Anonymous From Rockport, TX on August 07, 2010

Hard to talk to anybody. They usually don't provide much help when you do finally get to talk to somebody.

by Anonymous From Macon, GA on August 06, 2010

Their representatives give false and conflicting information.

by Anonymous From Dupo, IL on August 06, 2010

i was originally with Countrywide Home Loans,,now with Bank Of america could never actually talk with anyone always got press this button,, then that button they promised to send out papers and never did, one guy actually said wait until foreclosure then there is help out there

by Anonymous From Knoxville, TN on August 05, 2010

by BRIDGETTE WATKINS From King, NC on August 05, 2010

by Anonymous From Lilburn, GA on August 04, 2010

Not sure what type of mtg company they are but I hope to answer in the future with "Great", I hope they are willing to work with me.

by Anonymous From Chicago, IL on August 04, 2010

by Anonymous From San Antonio, TX on August 03, 2010

I have tried to modify my mortgage repeatedly, was even told not to make partial payments, now i am far behind and need help.

by Darlina Wagner From Mandan, ND on August 03, 2010

by Anonymous From Garden City, MI on August 02, 2010

I have tried to modify my mortgage repeatedly, was even told not to make partial payments, now i am far behind and need help,

by emiliano delgado-olson From Galt, CA on August 01, 2010

one comment....they took bailout $...They rarely use it to modify or assist...

by Andrew Sinclair From Marengo, OH on July 31, 2010

by Anonymous From Burleson, TX on July 30, 2010

I understand that I am very behind in my payments, but I feel like they're not giving me enough time or options to make things right. I will be making way more than enough money to pay my mortgage now that I am finally employed, but I was only given one option and I cannot do it at this time. Their attitude was basically, "Oh, well." They aren't budging at all. I would think they'd want to meet me where I am a little bit more instead of losing money by foreclosing the home.

by alicia hawkins From Rock Hill, SC on July 30, 2010

misinformed on every phone call. everyone had something different to say

by Anonymous From Los Fresnos, TX on July 29, 2010

I tried several attempts to make payment modifications and they have turned me down. They insist that they want the entire amount passed due immediately.

by CHRISTINA PEREZ From Florence, NJ on July 28, 2010

No help what so ever, Submitted paperwork multiple times and they have lost it. Been told that is its still under review and than told that there wasn't enough submitted. Don't know what else to do

by ann rivera From Austin, TX on July 27, 2010

by James Taylor From Frisco, TX on July 25, 2010

by Felecia Johnson From Atlanta, GA on July 23, 2010

by william bratton iii From Henderson, TX on July 23, 2010

by denise brinson From Riverdale, GA on July 22, 2010

by nelson menendez From Brandon, FL on July 21, 2010

by Luis Perez From Sussex, NJ on July 21, 2010

Immediately after completing a mortgage modification Bank of America sent me a bill for a higher amount than what was agreed upon.

by Anonymous From Hialeah, FL on July 21, 2010

by stacey simms-smith From Sunderland, MD on July 20, 2010

by stacey simms-smith From Sunderland, MD on July 20, 2010

by Anonymous From Sicklerville, NJ on July 20, 2010

by carolyn brown From Gloucester, VA on July 19, 2010

by Richard Chapman From Oswego, NY on July 19, 2010

They won't allow us to pay.

by Kristina Schott From Salem, OR on July 19, 2010

by Anonymous From Baltimore, MD on July 19, 2010

i think it is very poor business practice to not speak with someone who is trying to pay on a loan.

by wendy myshrall From Saint Cloud, FL on July 18, 2010

by Angela Parker From Glen Oaks, NY on July 18, 2010

by Immacula Saint-Surin From Ocala, FL on July 17, 2010

I don't know? My Mortgage company sold my mortgage to Bank of America. I just started with them.

by Dennis Wright From Yulee, FL on July 16, 2010

Contacted mortgage company 5/16/2010 regarding mortgage assistance and we still have not received any assistance. I made a final request on today in which they claim they would re-mail me the packet I have been waiting on since May.

by Lizvette Figueroa From Orlando, FL on July 15, 2010

We have tried many times to do a home modification with no luck. I have submitted paperwork many times and they are still under review. The last thing I did was sent a letter to the CEO and President and it worked (kind of) because in a matter of days after they received the letter a representative from the office of the CEO and President contacted us. She is still working to help me so not sure what is going on. The problem is that I received paperwork from the court with a property sale date of 7/20/10 and the bank has no record of this. So what is going on?, I have no idea!!!

by Karen Harbord From Kansas City, MO on July 15, 2010

no compassion; long wait times on phone; never speak understandable English; always handed off to person to person an no one knows what they are doing

by John Patrick From Alpine, TX on July 15, 2010

I have been trying to get the Deed in Lieu from them but no one has bothered to call or mail the information

by chester bagwell From Banner Elk, NC on July 14, 2010

they have defrauded me by having two first loans on the house call me please.

by Michael Light From Rhome, TX on July 14, 2010

by Anonymous From Reno, NV on July 14, 2010

by Anonymous From Fort Madison, IA on July 14, 2010

by Tim Miller From Winnsboro, TX on July 13, 2010

by angelic mcbride From York, PA on July 12, 2010

we have tried numerous times to do a home modification. first time they lost all our paperwork, then second time we resubmitted and i call to find out results and they said we are still reviewing it. i just think they are jerking us around.

by Doug DeRoo From Bakersfield, CA on July 12, 2010

by Anonymous From Houston, TX on July 12, 2010

They have been of absolutely NO HELP what so ever.

by Jennifer Conover From Milford, NJ on July 10, 2010

They really put us in a bad situation. We know we owe the money but they are the ones who lowered our monthly payments for 12 months -- which we paid! when we were denied, they gave us no notice, they just sent us a letter saying we owe 10,000!!

by Robert Kincaid From King William, VA on July 09, 2010

by Vernon Nicholas From Waldorf, MD on July 09, 2010

Play a lot of games and don't like to help the customers.

by stephen veverka From Kennedale, TX on July 08, 2010

Had an Individual from the president's/CEO's office contact me to talk about what BAC could do to help. He even mentioned the possibility about skipping a couple of months of payments, but when an individual from the collections department talked to me they said that they could not do that.

by Elizabeth Mitchell From Fort Lauderdale, FL on July 08, 2010

Very Rude customer service, When all am trying to do is bring my account current to keep my home.

by Rodel Minia From Kekaha, HI on July 06, 2010

by Anonymous From Fruita, CO on July 03, 2010

by amanda pittman From Windsor, MO on July 02, 2010

by Anonymous From Alta Loma, CA on July 01, 2010

BOA is keeping encumbered home owners in limbo through the Loan Mod programs that they have offered (HOPE, HAMP, MHA), and are only granting temporary Loan Modifications. Many owners are losing their homes during the long wait that the Loan Mod review period is taking, and in spite of making requested full/partial payments. Short sales are no better, as BOA is refusing even the highest bids on properties, and foreclosing on the property even when there is a suitable buyer. They lose documents and send legal notices in the mail without requiring signatures to prove receipt. They put nothing in writing (i.e., make partial payments until your loan mod is completed)...and ALL Loan Mods are considered to be temporary. The inevitable outcome is foreclosure, no matter what you do. It seems that BOA is either at the mercy of, or is in cahoots with, the federal government in a sweeping attempt to have every home owned by the government, just as Wall Street corporations and auto companies have become government owned. It feels like socialism, with a complete takeover by our government. Even mortgage experts are confounded by this. BOA seems to be the worst, and most customers have been transferred from previous Countrywide loans.

by ronald kroonstuiver From Carrollton, TX on June 29, 2010

by amanda chau From Bellevue, WA on June 29, 2010

by Anonymous From Decatur, GA on June 28, 2010

by Denise Rankin From Cabot, AR on June 28, 2010

by Emma Osman From Sterling, VA on June 27, 2010

by Anonymous From Lone Grove, OK on June 25, 2010

I have been trying to get help for over and year and they will offer nothing at all. They set a sale date and never let us know anything. I get to read it in the paper. What a shocker!!

by Desmond Foster From York, PA on June 25, 2010

by Roderick Johnson From Opelika, AL on June 24, 2010

by Anonymous From Newark, NJ on June 23, 2010

folks like me just need some reasonable help out of this situation and they in no way will help you. a win-win situation would be to modify the mortgage to help for the life of the loan,with interest reduction and extending the life of the loan,simple right,but no go!

by Anonymous From Camden, SC on June 23, 2010

by Angie Royal From Marissa, IL on June 22, 2010

As I mentioned, we have gotten nothing but conflicting information and the run around from Bank of America, causing us to fall farther and farther behind.

by karen brandon From Neptune, NJ on June 22, 2010

by Litell Williams From Bridgewater, NJ on June 22, 2010

by Marlene Hooker From Camden, AR on June 21, 2010

by Helen Chang From Mill Valley, CA on June 21, 2010

by Renarda Brice From Bogalusa, LA on June 20, 2010

by Gregory Piers From Indianapolis, IN on June 18, 2010

by Anonymous From Cincinnati, OH on June 18, 2010

by Christel McKenzie From Yakima, WA on June 18, 2010

I really don't know how to answer that question. I asked Country Wide several times to work out something with me right after I lost my job and they did not help me at all.

by Anonymous From Windsor, MO on June 17, 2010

by CASSONDRA STANFIELD From Jacksonville, NC on June 17, 2010

THEY WILL DO NOTHING TO HELP ANY ONE FROM GOING INTO DEBIT, THERE IS SUPPOSE TO BE A DEBIT Relief FROM THE PRESIDENT, BUT THEY DON'T DO ANYTHING TO HELP ME OUT

by Kanhia Lal From Lawrenceville, GA on June 17, 2010

by angie walch From Fenwick, MI on June 16, 2010

by Arlene Sevilla From Little Rock, AR on June 16, 2010

Can't really say, as they bought the loan from Countrywide less than a year ago. No problems when I was making the payment on time, and truthfully I haven't yet tried working with them on my loan issue.

by Anonymous From Sparta, TN on June 15, 2010

by Vanessa Clark From Williamstown, NJ on June 15, 2010

I have been in a loan modification status in our primary house since December and they have not been able to help us.

by Sharina Burrough From Buffalo, NY on June 15, 2010

by Michael Harrilal From Hempstead, NY on June 15, 2010

by Anonymous From Cedar Rapids, IA on June 14, 2010

by Brandy Heasley From Hermitage, PA on June 14, 2010

by Anonymous From Manitowoc, WI on June 14, 2010

i had sent out all the necessary forms and check stubs that they asked of me and it took almost a year for them to review and they will not work with me. i have the chance to turn it around right now but i need some help on their part

by Jose Perez From Charlotte, NC on June 14, 2010

They are not willing to come to an arrangement and are not helpful.

by Gregory Zimmerman From Huson, MT on June 13, 2010

They have refused to help in any way except to suggest that we beg for donations or rent a room, but we have to extra rooms to rent with 7 people living in a four bedroom house.

by Shane Lemons From Grandview, MO on June 12, 2010

by Anonymous From Riverdale, IL on June 10, 2010

by Amanda Wright From Lafayette, IN on June 09, 2010

I have been trying to get assistance for over 6 months now and they wouldn't help me. I am now in foreclosure.

by Anonymous From Tacoma, WA on June 09, 2010

by Kim Taylor From Maybee, MI on June 09, 2010

by Rodney Watson From Broken Arrow, OK on June 07, 2010

by Anonymous From Bryson City, NC on June 07, 2010

by Anonymous From New Concord, OH on June 07, 2010

by Joseph Friend From Leesburg, VA on June 06, 2010

I have been trying for a year now to do a Mortgage workout of any kind with BoA. No results.

by Valorie Snodgrass From Maitland, FL on June 05, 2010

by Anonymous From Marietta, OH on June 05, 2010

by Belinda Townsend From Mount Airy, GA on June 05, 2010

by Regina Murphy From Medford, NJ on June 03, 2010

by Anonymous From Colorado Springs, CO on June 03, 2010

by Anonymous From Mound Bayou, MS on June 02, 2010

by WILLIAM GALARZA From Palm Bay, FL on June 02, 2010

i call them every other day no one seems to know what they are doing at one time i called and they didn't even have me in their system need help don't know if i should file for bankruptcy

by Melissa Sapulpa From Tahlequah, OK on June 02, 2010

by Clarke Stevens From Antioch, CA on June 01, 2010

by Anonymous From Vinton, VA on June 01, 2010

by phil Efthemes From Salt Lake City, UT on May 31, 2010

Before Bank of America screwed up our accounts we had a perfect record of payment with TBW. They have trashed my credit so bad that I can't even refinance out of this loan.

by Pamela Coble From Jackson, TN on May 28, 2010

Bank of America is my lender.

by Anonymous From La Fayette, GA on May 28, 2010

by Helen Stuart From Arlington, TX on May 28, 2010

Countrywide was much more customer oriented, and not as inconsiderate of its customers needs.

by nancy RICHERT From Montague, NJ on May 26, 2010

by Anonymous From Bridgeville, PA on May 26, 2010

by Anonymous From Old Town, ME on May 26, 2010

by Damen Scott From Conyers, GA on May 26, 2010

by Anonymous From Ottoville, OH on May 25, 2010

by Anonymous From Tupper Lake, NY on May 25, 2010

by tishsharon garner From Brick, NJ on May 25, 2010

They should be up front and not let the decision take over 6 months. Now how can I get current?

by Anonymous From Martinez, CA on May 24, 2010

terrible customer service- not honest

by dorothy henderson From Saint Louis, MO on May 24, 2010

by sobia aziz From Lodi, CA on May 24, 2010

by Erum Makkani From Richmond, TX on May 24, 2010

by sterling martin From Bakersfield, CA on May 23, 2010

by Anonymous From Lometa, TX on May 21, 2010

We were in the process of a hamp loan since october 2009, A sale date was set for april 6, 2010 and then postponed until june 1 2010. They had called for financials on 6 May 2010 and on 13 May the hamp loan process was cancelled. We were informed on June 20, 2010. At this time we have only 10 days to get the date pushed back and the loan modification put back into effect or to move out. Thank you!

by Anonymous From Thousand Oaks, CA on May 20, 2010

by Anonymous From Deer Park, NY on May 20, 2010

WHEN OTHER BANKS WERE HELPING WITH MODIFICATIONS BANK OF AMERICA DID NOTHING TO HELP US GET ONE.

by Anonymous From Wilmington, DE on May 18, 2010

by Gregory Beatty From Randallstown, MD on May 18, 2010

Bank of America is a liar and thief

by cora walters From Stone Mountain, GA on May 17, 2010

We submitted the same paper work over and over again and they claim they could not find it.

by Bradley Taylor From Bountiful, UT on May 17, 2010

by Anonymous From Lawrenceville, PA on May 17, 2010

by EJIKE ONUOGU From Huntington Station, NY on May 16, 2010

by Phillip Jackson From Jackson, MS on May 16, 2010

by matthew thomas From Cincinnati, OH on May 14, 2010

by bill spivey From Sylva, NC on May 13, 2010

will not talk to us

by Ricky Armstrong From La Porte, IN on May 13, 2010

by Anonymous From Jenison, MI on May 12, 2010

by Anonymous From Evergreen Park, IL on May 12, 2010

by Apolonio Fuentes From Tampa, FL on May 12, 2010

by Anonymous From Imperial, MO on May 11, 2010

by Anonymous From Ocala, FL on May 10, 2010

by Anonymous From Sledge, MS on May 10, 2010

by WILLIAM GOOD From Seymour, TN on May 10, 2010

by Anonymous From Port Saint Lucie, FL on May 08, 2010

by FRANCES RIVERA From Port Saint Lucie, FL on May 08, 2010

by Anonymous From Spring, TX on May 07, 2010

Customer service is absolutely horrible to help people that are having financial hardship. No one at this establishment has any idea about what the other is doing. There are mixed signals constantly thrown and their act time is bad. I would never refer this bank to anyone.

by Anonymous From Bound Brook, NJ on May 07, 2010

I have read most of the comments regarding BOA and it is scaring me to death. This is my first home and I am an educator. I purchased my house over two years ago and due to the lay offs of educators and freezes, my income is not the same and I have two children that I need to take care of. BOA is the most unconcerned professional environment in the financial area that I have come across. I need help; I feel like our government is doing nothing to help the our people except steal, cheat, and lie.

by Naomi Dukes From Warren, OH on May 07, 2010

We are active duty military and BOA have showed no interest in trying to help us keep our home.

by Anonymous From Goleta, CA on May 07, 2010

Bank of America is a fair bank. They are not very helpful though and take a more "screw you, you aren't worth our trouble" attitude, it seems.

by missy gonzalez From Grand Prairie, TX on May 05, 2010

by Jason Keeling From Memphis, TN on May 03, 2010

by Latoya Romeus From Magnolia, DE on May 03, 2010

by MIKE POTTHAST From Norfolk, NE on May 03, 2010

by Anonymous From Powder Springs, GA on May 01, 2010

Asked for assistance in resolving the issues and they just allowed the time to pass without allowing us to make payments. In turn it makes us out to have worse credit.

by Erika Deal From Winder, GA on April 30, 2010

by veronica powell From Stockton, CA on April 30, 2010

by Anonymous From Louisville, KY on April 29, 2010

by Anonymous From Wailuku, HI on April 27, 2010

by Anonymous From Poughkeepsie, NY on April 27, 2010

this bank has the worst rep by far they don't care about helping you to get back on track. they are ruthless in their dealings with the homeowners

by Anonymous From Poughkeepsie, NY on April 27, 2010

bank of america is horrible they have taken the money to help modify loans but they have not helped anyone they need to be reported

by linda mcclinton From Poughkeepsie, NY on April 27, 2010

this is the worst company ever they took my payment after i made arrangements for them to receive it they reused to work with even after my income increased

by Jennifer Goins From Villa Rica, GA on April 25, 2010

by george lofton From Brighton, CO on April 23, 2010

been trying to short sale this property for over a year and have had more than one offer but Bank of America doesn't seem to care ,they have a department for everything and none of them know what the other is doing so nothing gets done.

by Anonymous From Springfield, VA on April 23, 2010

they promised us a deal yet they bombard us with foreclosure sale date. they are unwilling to understand all the worries and anxiety we experienced. Before the bad situation hit us we were never late on payments.

by courtney thompson From Fernandina Beach, FL on April 22, 2010

by Misty Gordon From Grand Junction, CO on April 22, 2010

by elizabeth hunter From Sicklerville, NJ on April 21, 2010

by Anonymous From Folkston, GA on April 20, 2010

by Darci Gerhard From Green Bay, WI on April 19, 2010

by Anonymous From Houston, TX on April 19, 2010

by Anonymous From Atlanta, GA on April 19, 2010

by John Wright From San Jose, CA on April 19, 2010

If it walks like a piggy, talks like a piggy, by golly it's a PIGGY! B of A and it's CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled "Piggies" I invite you to listen to this song on youtube and see if it appropriately fits. http://www.youtube.com/watch?v=NTmeHM-Hojg&feature=related Have you seen the little piggies Crawling in the dirt And for all the little piggies Life is getting worse Always having dirt to play around in. Have you seen the bigger piggies In their starched white shirts You will find the bigger piggies Stirring up the dirt Always have clean shirts to play around in. In their ties with all their backing They don't care what goes on around In their eyes there's something lacking What they need's a damn good whacking. Everywhere there's lots of piggies Living piggy lives You can see them out for dinner With their piggy wives Clutching forks and knives to eat their bacon. John Wright vs. Bank of America Lawsuit at: http://news.yahoo.com/s/prweb/20100323/bs_prweb/prweb3766544_1 When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath. Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods. Divided we might have fell America, but united we must stand! Please send your email directly to Bank of America and include the following: 1. Your name 2. Your complaint concerning your experience with Bank of America. 3. Please end your email "I support John Wright vs. B of A Lawsuit!" 4. Please send a copy of your email to johns-wright@hotmail.com 5. Please send your email to both B of A link below and the CEO email B of A Linked Email: https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA CEO Brian Moynihan: brian.t.moynihan@bankofamerica.com Matthew Task, Executive Relations Office of the CEO 813-805-4873

by chris sanders From San Jose, CA on April 18, 2010

by Anonymous From Hampton, FL on April 18, 2010

by fredrick hostetler From Angola, IN on April 17, 2010

by Anonymous From Southfield, MI on April 16, 2010

by shamekia marshall From West Helena, AR on April 14, 2010

by Kelly Castle From Pittsford, MI on April 14, 2010

Every time we call we get a different answer. No-one seems to know what is going on with our mortgage. I was told NOT to do a repayment plan BY a supervisor and when I expressed concern about putting my mortgage under "a review workout" she told me that if I didn't get one there were other options. I told the supervisor I was concerned about falling even further behind while they took over a months time to "review" my mortgage. The first time I called I was told we were not eligible for modification, and but when I talked to the supervisor she told me we WERE. However, yesterday we got a letter saying they were not able to help us, so my husband called them and they said it is still under review. We keep getting told different things by different people that work at BOA.

by Anonymous From Edwardsville, IL on April 14, 2010

I called them last month to tell them that I will not be able to make my house payment and asked for assistance. They saw that my loan was current & they told me unless I met certain financial qualifications then there was nothing they could do for me unless I was behind on my mortgage. I didn't meet those qualifications, so now I am just not paying my mortgage so that I can be behind and maybe they will help me.

by Anonymous From Stone Mountain, GA on April 13, 2010

by Mary Niemann From Memphis, TN on April 13, 2010

From the moment they have assumed this loan they have been very unrelenting in accepting any form of payment other than the full amount. To the extent that I had to try and make double mortgage payments each month. This was impossible! They even called me on Christmas Eve and tried to strong arm me into paying four thousand dollars in fees by that evening. Although I recognize that falling behind in my payments is truly my responsibility, they have done nothing to assist me in correcting the situation. in my opinion, they practice predatory ethics in loan collection. Unacceptable!

by Ashley Robertson From Thompsons Station, TN on April 12, 2010

by Della Anderson From Covington, GA on April 11, 2010

Not willing to work with me, that are quick with you on the phone, stay on hold a long time. Customer Service do not really seem to care if you keep your home or have any where else to live. They have people that you may have a language barrier with, so you are having to repeat things more than twice, or ask what the person said more than three times, and then you are not sure if they got your information correct. I need someone to help that cares. My mortgage is too high Make my Home Affordable

by Barbara St John From Fort Bragg, CA on April 10, 2010

by Shamonica Morgan From Grand Prairie, TX on April 08, 2010

I don't feel that they are truly here to help families struggling with loan payments. I applied for the making homes affordable program and even though Fannie Mae said I qualify, BOA says I do not. I have never received an explanation why I do not qualify.

by tammy triolo From Pompano Beach, FL on April 08, 2010

by Wayne Darnell From Nottingham, MD on April 08, 2010

by Kelli Upton From Ravensdale, WA on April 08, 2010

Never followed up on modification and forbearance request from 11/17/09. Had they returned calls and guided me, I wouldn't be this far behind. No communication and very automated assistance..nothing we can do etc...

by denise martiuk From Avon Park, FL on April 07, 2010

by Anonymous From Idaho Falls, ID on April 06, 2010

Asked for re-modify and submitted papers they asked for and never herd back, called several times only to be put on hold and transferred and put on hold again. Only when I finally was able to talk to a person to be told everything was received and not to worry we would not lose our home. Didn't here anything for long time, so I called again only to find out that I was in foreclosure.

by Anonymous From Ballantine, MT on April 06, 2010

by Paul & Patricia Young From Arlington, TX on April 06, 2010

by Anonymous From Schenectady, NY on April 05, 2010

by Anonymous From Powell, WY on April 03, 2010

by Anonymous From Brownsville, CA on April 02, 2010

Have paid 15 years never missed a payment found out we have a balloon FULL balance of mortgage. We have good credit and a large income. Wanted to re-fi or modify existing loan. On hold 2 hours. transferred 5 times, disconnected 3 times. Only to be told that they are filing for foreclosure.

by jennifer guidry From Hitchcock, TX on April 01, 2010

by Peggy Hinshaw From Yukon, OK on March 31, 2010

by mimi mcgee From Las Vegas, NV on March 30, 2010

by Anonymous From Ganado, TX on March 29, 2010

I asked for a Hardship modification since my husband was laid off for six months then had a stay in the hospital. They granted me a three month extension over the phone only to say it was never granted once the three months had pasted. Have not been able to get any type of extension so I am in foreclosure review at this time.

by Rick Snyder From Brownsburg, IN on March 28, 2010

by charles meek From Linden, MI on March 28, 2010

by Randolph Bolden From Memphis, TN on March 26, 2010

by Peggy Williams From Leavenworth, KS on March 25, 2010

by Anonymous From Midlothian, VA on March 25, 2010

I've tried to work with Bank of America for over 8 months on a Loan Modification ever since I first got into financial trouble from a car accident. They have stalled and now are ready to foreclose on my house. I'm disgusted with how they have given me the run around and every time I call I get someone else to speak with who contradicts the prior person.

by Melissa Hill From Orange Park, FL on March 24, 2010

by Andre Parham From Bolivar, TN on March 24, 2010

by Anonymous From Oakland, CA on March 23, 2010

by sarah lee From Monroe, WA on March 23, 2010

after several attempts to modify or get help with my late payments I gave up and told them that if they wanted my house that badly, to come and get it. Bank of America is horrible, and the only Obama help is for them not us.

by Brent Christopher From Stoughton, WI on March 23, 2010

In all honesty,the mortgage should have been paid off by the Addendum to our Mortgage relating to survivors insurance. We sent in the form which was sent to us in late 2007. in march of 2008 my wife passed away from cancer. A couple weeks after my wife had mailed it off, i confirmed their receipt of our insurance addendum with a call to our former lender Country wide cs and the lady said that it was received and we will see the billing for it on our next statement. we waited for billing and it was not included on our billing. I called country wide customer service again and queried the eastern indian sounding man about the survivors addendum and why it was not on our billing. He confirmed they received the addendum on his computer by by then he was clearly confused as to why we were not billed, so he asked me to be put on hold while he spoke to a supervisor about the omission on our billing for the survivors insurance,.so I held on for some time and then i heard an audible click(they hung it up). I called right back and this time i got a female. She looked at our records on screen and she said that their was some recent activity to my record and could not find anything on the Insurance addendum. Now I was confused,.I explained everything that had moments earlier that occurred. To appease me she told me that she will look into it and confirmed my name,address,current phone number and said i will be getting a call back. that call from them never came. I was calling them almost daily about the situation. days turned into weeks and then months still no explanation. Much more,please call me I don't know when or if a foreclosure is looming or what. I have not made a payment since before june of last year as I felt that legally this house is mine by contract. They did not live up to the survivors insurance my wife and I signed.

by Wayne Randall From Atkinson, NH on March 23, 2010

The communications process with BoA since they took over Country Wide Mortgage has been horrible. During the time from August till now I have been unable to talk to anyone at the company other than debt collectors who each tell me something different. I was told by one woman to hold onto the payment I was trying to make until I heard from her.

by raquel deyoung From Fort Worth, TX on March 22, 2010

by Nena Stanley From Milwaukee, WI on March 22, 2010

by Dottie Nelson From Windsor Mill, MD on March 22, 2010

by Michael DeSalvo From Subiaco, AR on March 20, 2010

Reps have always been helpful And courteous when dealing with me over the phone.

by Anonymous From Suring, WI on March 20, 2010

by Heidi Odom From Santa Cruz, CA on March 18, 2010

We are waiting for so long to get our home approved for an affordable program which we should be able to prove that we can keep.

by Anonymous From Muscatine, IL on March 17, 2010

by Krista Staten From Durham, NC on March 17, 2010

by Gloria Vila From Owings Mills, MD on March 17, 2010

by Anonymous From Atlanta, GA on March 17, 2010

by Anonymous From San Jose, CA on March 16, 2010

by Anonymous From Salt Lake City, UT on March 16, 2010

by Anonymous From Rock Hill, SC on March 16, 2010

by Anonymous From Bigfork, MT on March 16, 2010

horrible customer service....they continuously harass us and treat us like criminals....we have a huge loss of income and they refuse to help us, we never get to speak to the same person twice and no one ever knows anything about our situation or paperwork which we have spent hours of our time working on to provide them our financial situation....no help whatsoever, might as well be talking to a machine!!!!!

by tammyjo tyler From Tucson, AZ on March 15, 2010

Bank of America is kicking us out of our home even though our payments are up to date. We are two hard working americans who make our payments on time.

by Kimberly Jones From Philadelphia, PA on March 15, 2010

by David Hicks From Hawk Point, MO on March 15, 2010

We were switched from Wilshire to Bank of America two weeks ago.

by joseph tiberi From Mayville, WI on March 15, 2010

they have been very fair with me

by Jodey Heflin From Mansfield, TX on March 14, 2010

We previously had Country Wide mortgage company who would work with us if we had a problem or needed assistance. Since Bank of America took over our loan, they are unwilling to help or provide assistance with our situation.

by Christopher Byrd From Lithonia, GA on March 13, 2010

The lack of proper assistance when calling the customer service . Very poor/bad help.

by Anonymous From Talladega, AL on March 12, 2010

My original loan was sold to this company without sufficient notice. Was told mortgage rate was not going to change (increase), but somehow it did. Try to contact regarding modification of terms of loan, they give you the "run-around" and then eventually will not even return phone calls.

by Adam Hallock From Gardner, MA on March 11, 2010

Unwilling to work with us in any way

by Anonymous From North Woodstock, NH on March 11, 2010

by Anonymous From Laddonia, MO on March 11, 2010

by David Phelps From Bardstown, KY on March 11, 2010

by manfred masch From Shreveport, LA on March 10, 2010

by Anonymous From Shreveport, LA on March 10, 2010

they just kept upping my payments but never bothered to call or write as payments were not met

by Jose Vellon From Atlanta, GA on March 10, 2010

by Terry Poynter From Salem, OH on March 10, 2010

They have Litton Loan as a servicer and they are absolutely terrible. Litton never answers the phone,it always goes to someone voice mail. Some of their representatives are not very friendly or professional. When you try to work with them on filling out all the necessary paperwork,they never call you if it was not complete so you wait for weeks on a decision and you do not receive one because they did not have all the correct papers needed. Sometimes it seems like they do that on purpose.

by Marcella Coleman From Lithonia, GA on March 09, 2010

by shamekia Marshall From West Helena, AR on March 09, 2010

by Anonymous From Kansas City, MO on March 09, 2010

by Anonymous From Marrero, LA on March 08, 2010

I feel the same way. They keep you on hold for a very long time. Once they sent us the re-instatement figures it was expired!!!!

by meghan Sugalski From Bradenton, FL on March 08, 2010

I was contacting them regularly. Then they changed our account number and next thing we knew we were in foreclosure.

by VICKI WILLIAMS From Phelan, CA on March 08, 2010

WORST CUSTOMER SERVICE EVER! I AM A MORTGAGE PROFESSIONAL AND I WOULD NEVER TREAT MY CUSTOMERS THE WAY BANK OF AMERICA HAS TREATED ME

by Myra Tolliver From Louisa, VA on March 08, 2010

No one can give any answers. Requested reinstatement fee, when given they said that it had expired.

by LaTandrial Yates From Orange Park, FL on March 07, 2010

by Ruth Ejankowski From Saint Augustine, FL on March 06, 2010

by Jessica Roberts From Colorado Springs, CO on March 05, 2010

never get them. they do not help their homeowners

by danessa quispe From Manassas, VA on March 05, 2010

I haven't had to deal with them directly it has been my realtor.

by Anonymous From Kansas City, KS on March 04, 2010

I have tried, My parents have tried, and we have not been able to get a payoff amount, any reinstatement figures, nor anyone who has the same answer as the previous person. All I want to do is save my home from foreclosure without paying thousands of dollars in fees.

by scott knapp From Manawa, WI on March 04, 2010

have friends in same boat

by Anonymous From Cumming, GA on March 04, 2010

never call back, lie about what they have said or done. feign ignorance about other times i've called and people i've spoken to.

by Anonymous From Hamilton, OH on March 03, 2010

no one seems to be able to help me they just keep telling me i make too much money for the making homes affordable program and i keep telling them i know my income is not less than 31% of my mortgage i just keep telling them i need them to file for a partial claim with fha for my fha loan help

by Anonymous From Etowah, TN on March 03, 2010

by Mark Rogers From Mayfield, KY on March 02, 2010

by Ronald Hood From Erie, CO on March 02, 2010

by rodney greenthaner From Saint Marys, PA on March 02, 2010

they never get back to you, you get someone new every time, and you get different answers every time you call.

by Anonymous From Campbellsport, WI on March 01, 2010

by Raquel Gayle From Mount Vernon, NY on March 01, 2010

Difficult to reach but pretty cooperative once you do.

by Anonymous From Indianapolis, IN on March 01, 2010

by Anonymous From Stockbridge, GA on February 28, 2010

I tried to work out an arrangement with BOA but they haven't been responsive to me, and make it very difficult to speak to someone directly about my issue.

by Anonymous From Deerfield Beach, FL on February 27, 2010

I cannot get a call back about a loan modification.

by tony maruri From Port Saint Lucie, FL on February 26, 2010

Impossible to reach any one with some kind of decision making in order to work with them i fell behind 3 months due to employment reasons, when i started to send the payments they returned to me saying that the property is on foreclosure the reinstatement amount is impossible to make and no one can talk to you in order to make arrangements, i offer to pay every month 2 payments until i catch up but no one can take the decision, plus the fees that they try to get if we do a reinstatement are close to 2.5 months of mortgage, you would think, that this bank really wants to take the house away from you

by Star Patterson From Raleigh, NC on February 25, 2010

by April Roberson From Orange Park, FL on February 25, 2010

The service I received has been extremely poor. I have been trying to get answers about the making home affordable program through Bank of America for months on end now. They initially called me and advised me I qualified for the program. They also sent me a package to fill out and return. I filled out all the paperwork and returned the documents as instructed. I did not hear from them for at least a month. I called at least once a week to follow up and several times was advised that my loan was not assigned yet. Once it was finally assigned it was assigned to an employee that could not process associate loans. After several attempts to get a resolution or find out if I qualified for the MHA program I was told that VA does not participate in the MHA program. Prior to being told this (months prior) I was advised not to worry about my payments because I had advised the customer service representative I was not able to make the payment. She advised me not to worry about making the payment and that someone else would be assigned to my loan that would further assist me with the process. I called today 2/25/10 and was advised my home was in Foreclosure and they can no longer help me because they can no longer get into the loan. I spoke with one of the collections manager who advised me they can possibly work with me if I can pay at least 50% of what is owed. Unfortunately I can not pay 50% of what is owed. The process or ordeal went on for months and I owe more than $13,000.00. I am not sure what to do from this point. I can only try to raise the monies owed but may be unsuccessful in doing so. if there are any programs out there to assist my family I would greatly appreciate your assistance.

by Myra Tolliver From Louisa, VA on February 25, 2010

I started calling them in November 2009 about getting help with a reinstatement fee. They gave me the run around for 4-5 hours per day for at least 5 days. Then when they finally gave me an answer, they said it was too late.

by tammy martinez From Hayward, CA on February 24, 2010

by mirta suarez From Brooklyn, NY on February 24, 2010

They didnt offer any other options of help. was not infomed of why i dint qualify for the loan modification.

by Anonymous From Pilot Mountain, NC on February 24, 2010

Don't call back and can't talk to a person

by Joy Walker From Brentwood, TN on February 24, 2010

by Tami Christensen From Ennis, MT on February 23, 2010

I have been pleading with them for assistance since I lost my job last April (4/09) and have gotten nothing but a run-around. I have only become delinquent in the last few months so have been doing my best to keep up and it has failed me.

by TIFFANY HARDEN From Lawrenceville, GA on February 23, 2010

FOR THE PAST 8 MONTHS WHEN THEY TOOK OVER MY MORTGAGE I'VE BEEN TRYING TO GET ASSISTED. I WAS GIVEN THE RUNNING AROUND AND NOW I HAVE A SALE DATE ON MY HOUSE. I FEEL THEY DIDN'T WANT TO HELP ME TO KEEP A ROOF OVER MY CHILDREN HEAD. THEY RATHER FORECLOSURE MY HOUSE THEN HELP ME TO STAY IN IT. WHY LET A HOUSE SIT WHEN YOU HAVE SOMEONE WILLING TO PAY AS LONG AS THEY BROUGHT THE MORTGAGE DOWN TO WHERE I COULD AFFORD IT AFTER MY DIVORCE. I WILL AT LEAST TRY MY BEST TO KEEP MY HOUSE WITH A FIGHT THEN JUST LETTING THEM JUST TAKE IT FROM ME WITHOUT ME DOING ANYTHING.

by lisa schooler From Wichita, KS on February 23, 2010

I have been trying to do a loan modification since November and have been given nothing but the run around!

by william little From Oakland, CA on February 23, 2010

by Renee Lowande From Cape Coral, FL on February 23, 2010

by Anonymous From Palm Bay, FL on February 22, 2010

by Twakena Handy From Winston Salem, NC on February 22, 2010

by Anonymous From Sterling, CO on February 21, 2010

i mean bank of america my not be bad but, just the way this has turn into such a grievance from country wide which may have not been a hard to get a loan through .to probably one of the countries hardest bank loans al of the sudden to go through now just because of these bad loans that probably shouldn't have been for most home buyers

by Constance Kelley From Baltimore, MD on February 21, 2010

by tanya janco From Two Rivers, WI on February 20, 2010

they told me to stop making payments so my loan modification would go through,now I'm behind and they are threatening foreclosure

by Lorinda Stark From Westville, IL on February 19, 2010

by Anonymous From Omaha, NE on February 19, 2010

by DOYLE SAUNDERS From Lewis Center, OH on February 18, 2010

Talked to different person every time I called for assistance. Information was never consistent.

by Walter Cooke From Washington, DC on February 18, 2010

by sherry gay From Magnolia, TX on February 17, 2010

my payment was 377 they went to 500

by Anonymous From High Point, NC on February 17, 2010

by patricia crockett From Miami, FL on February 16, 2010

it seems they are not trying to help me. I asked for what I owe, they said they would have it for me in 5 days. I called back and they stated they have it but cannot tell me what the numbers were. I did not have a fax machine readily available to me and mailing it would be to late. Not enough time frame. Also they refuse to let me pay through a repayment plan. Also they said they were trying to get me a modified loan last week and then today, 4 days later, I was received with a court summons.

by Richard Rutledge From Ferndale, WA on February 16, 2010

Bank of America was very unhelpful every time we called. They did not explain our options very well and actually gave us wrong or misleading information. Once we started to fall behind, they would not accept our payments until they had reviewed our loan. That took almost a year for them to do and now we are so far behind that there is no way to catch up.

by robert clark From Rio Rancho, NM on February 14, 2010

would never return calls. stated our loan is in review and will not accept payment. boom got letter that my home is up for auction next month

by Anonymous From Putnam Valley, NY on February 13, 2010

by Scott Monteiro From McEwen, TN on February 13, 2010

Sent them all the required documents. They then required me to send all the documents AGAIN.

by Scotty McBeth From Brandon, MS on February 13, 2010

by Rhoda Foster From Azle, TX on February 12, 2010

I do not feel like I was treated fairly. I feel blind sided. I feel like I did everything in my power to keep in contact with BAC,letting them know of our financial hardship. I always felt comfortable when hanging up, never being warned I was in danger of losing my home.

by Anonymous From Jacksonville, FL on February 11, 2010

We had a very similar experience to the one noted below: "Having met all the guidelines for a hardship filing I cannot imagine a worse experience with a lender being possible. Thanks to the totally ineffectual, uncommunicative, and often rude attitude by many in B of A's mortgage services area we are now to lose our home. They took a two month problem and turned it into a 8 month nightmare of empty promises, fear and insecurity and while continuing to ask for yet more docs and info"

by Anonymous From Jonesboro, GA on February 11, 2010

by paul collins From Ocala, FL on February 11, 2010

inflexible, sometimes rude

by Ruth Ann Lindsey From Bremerton, WA on February 10, 2010

Having met all the guidelines for a hardship filing I cannot imagine a worse experience with a lender being possible. Thanks to the totally ineffectual, uncommunicative, and often rude attitude by many in B of A's mortgage services area we are now to lose our home. They took a two month problem and turned it into a 8 month nightmare of empty promises, fear and insecurity and while continuing to ask for yet more docs and info up to the end of Jan, then told me our file had been denied and closed the first of December, AND that our home is to be sold April 30th. Well, Merry Christmas and Happy New Year to us from Bank of America!

by Anonymous From Stevensville, MD on February 08, 2010

by Anonymous From Merritt Island, FL on February 08, 2010

by Anonymous From Taylors, SC on February 08, 2010

by Anonymous From Nashua, NH on February 08, 2010

I did ask them for help in June of 2009 and I never got a response.

by elizabeth krause From Rothschild, WI on February 08, 2010

by Jeffrey Bremner From Van Nuys, CA on February 07, 2010

I was hoping each time I tried to modify my loan the principle would be lowered as well as my monthly payments. This obviously was not the case.

by TANYA ERDMIER From Avondale, AZ on February 07, 2010

THEY DON'T CARE ABOUT OUR SITUATION, THEY HAVE NO PROBLEM RAISING OUR MORTGAGE AND THEY FEEL WE CAN AFFORD IT, WHEN WE OBVIOUSLY CAN'T.

by Anonymous From Warren, MI on February 07, 2010

by Carie Hunt From Red Oak, IA on February 06, 2010

by Ben Nakamura From Victorville, CA on February 06, 2010

Unfortunately, B of A has not been honest in their dealings with us. In the pre-qualification process for the "Making Home Affordable" government program, they stated that they had an independent reviewer check the status of our home to find it "occupied" but "not owner occupied." In other words, they claimed that I was renting my home. This is not only untrue, but it was used as the basis to preclude me from the program. 8 months later, after I went through the process again, I have been told that I do not qualify for the program (though it is evident that I do) but on a undisclosed basis, which cannot be revealed to me.

by Anna Marie Babinec From Cleveland, OH on February 06, 2010

by Anonymous From Sayreville, NJ on February 05, 2010

by Jason Ferrell From Valley, AL on February 05, 2010

by Anonymous From Breaux Bridge, LA on February 05, 2010

by Anonymous From Bakersfield, CA on February 04, 2010

by Bobbi Beaver From Denver, CO on February 04, 2010

by Anonymous From Beverly, NJ on February 03, 2010

can never get anyone on the phone who knows anything you get transferred all over the place when you go get someone they give wrong information i was only late 2 months and they would not take any money from me now they are foreclosing on my family and said there is nothing they can do to help us out.

by Tamara Cadet-Nichols From Wallkill, NY on February 03, 2010

I called the twice about being behind in my mortgage payment however they stated that we do not qualify for any programs or aid.

by Anonymous From Freehold, NJ on February 03, 2010

by jonh dol From Miami, FL on February 01, 2010

by George Zina From Ludlow, MA on February 01, 2010

we were good paying customers and need a loan modification to get mortgage current and have been getting run around since August and now cannot catch up.

by Krista Staten From Durham, NC on February 01, 2010

by paul bohuk From St. Leo, FL on January 29, 2010

by Anonymous From Washington, DC on January 28, 2010

Difficult to negotiate with. Only people reachable by phone are call center people with no authority or knowledge of mortgage business. They purchased my mortgage from Countrywide. I never voluntarily entered into an agreement with BOA.

by John Carley From Deer Lodge, MT on January 28, 2010

Mishandled my loan from the very beginning, took two years to modify the loan, refusing payments in the mean time. By the time they got it all worked out I was exactly where I started. They piled on late fees when they refused my payments which were sent out on time.

by Anonymous From Ocoee, FL on January 27, 2010

The reason for our rating is: we tried to get help from Bank of America so as not to become delinquent and they refused to help as long as we made our payment as scheduled claiming we were able to pay. We requested refinancing, or Modification and they continued to refuse, when prices and interest rates on credit card plus utilities and food escalated we found ourselves falling short hence we fell behind. Then they decided to reduce our payments for a period of time.Presently awaiting decision on modification.

by Jonathan Iton From Queens Village, NY on January 26, 2010

I called B of A a few months ago, when my mortgage was current, I had never been late. I was told I was not eligible for a modification loan, I had already used my savings to date, and when my credit card payments to Citi Bank were late (>15 days), the interest rates were increase to near 30%. Now B of A tells me I'm still not eligible, even thought I earned 102,300 last year.

by Anonymous From Atco, NJ on January 26, 2010

I have been with Bank of America since I came to the USA in 1990. I don't have any complaints. I just wish they will give me a chance.

by Jeffrey Mittel From Rockton, IL on January 25, 2010

by Anonymous From Fairburn, GA on January 25, 2010

by Anonymous From Absecon, NJ on January 24, 2010

by Anonymous From Douglasville, GA on January 24, 2010

It is so difficult for me to rate the mortgage company history due to I was once with Countrywide and then Bank of America took over I need help saving my home.

by Dale Smolik From Austin, AR on January 24, 2010

by Anonymous From Lewis Center, OH on January 24, 2010

They will not negotiate to get the house sold.

by dawn payton From Washington, DC on January 22, 2010

by Anonymous From Oak Creek, CO on January 22, 2010

by Eric Howell From Argyle, TX on January 22, 2010

by Tammy Robare From Semmes, AL on January 21, 2010

by Rachel Thayer From Gardnerville, NV on January 21, 2010

by Jennifer Fleshman From Mount Vernon, OH on January 21, 2010

by Luis Aragon de Galvez From Wichita, KS on January 20, 2010

by ROY NEWTON From Aurora, CO on January 20, 2010

by Anonymous From Dover, PA on January 19, 2010

by craig and hope chatman From Patterson, LA on January 19, 2010

by Anonymous From Richmond, VA on January 19, 2010

Hard to figure out if they will help with a repayment plan or any modification of any type. Difficult to work with.

by jeff pfingsten From Ulysses, KS on January 18, 2010

by sibley perry From Theodore, AL on January 17, 2010

I tried calling them 2 weeks ago and spoke with a woman who I could not understand. they said they would send me some paper work in the mail. i never got it. All I got was a letter saying my home would be foreclosed on soon. I was told that I did not qualify for a loan modification.

by travis vaughan From Fulton, MO on January 16, 2010

by travis vaughan From Fulton, MO on January 16, 2010

by Eric Stokes From Perris, CA on January 15, 2010

when they offered a loan-modification they didn't consider what home was worth. The home was originally purchased for $399,990, we put down $50,000 down. We also fell behind and our original lender was country wide. I read articles on how some mortgage companies forgive some principle and past due amounts. Is it possible that can fall into the same categories. My current modification is only $100 dollars less from my original mortgage lender.

by Clovia Jones From Chevy Chase, MD on January 15, 2010

by Anonymous From Verona, PA on January 15, 2010

by Jack Litke From Carbondale, PA on January 15, 2010

Mortage company is great!!! It is yours that I have no trust in.and send to the BBC.

by robert banks From Modesto, CA on January 14, 2010

Made four calls the B of A, spent 10.5 hours on the phone, (about 9 hours of that was on hold) was transferred numerous times, and never was sent an application for a modification. was told I did not qualify for help

by Laurie-Ann Shulman From Bushkill, PA on January 14, 2010

They waited to long to respond to my cry of help. I explained when I had good credit please lets act and refinance the remainder as I had paid down the balance. I got no where. I called for several months, and there wasn't anything they were willing to do. I was offered $24 less on my payment. I lost an income of $55000 how that was supposed to help is still a question that hasn't been answered. There is NO help out there! I have tried to get help and was given incorrect information and pushed aside. I am sick over the lies Acorn Housing told me, Credit counselors, and Bank of America, This was my dream not just a black and white piece of paper. It was my home my children home my pets..our life..Bank of America is uncaring to people.

by lester shields From Fort Lauderdale, FL on January 13, 2010

I think it was a very poor takeover that they did of my account to countrywide. Never mentioned the increased "cushion" on the escrow. Messed up my homeowners policy. And now that they have paid the taxes that are less than the escrow, I am not being credited back anything.

by Anonymous From Poughkeepsie, NY on January 13, 2010

this company has refused me on every hand they have not even tried to work with me I've been asking for some type of work out for over 7 month to hear the my modification has not net the criteria to be helped and that i will be in foreclosure

by Anonymous From Sacramento, CA on January 12, 2010

by Anonymous From Chattanooga, TN on January 12, 2010

I talked to 6 different people in a 3 hour window and the all told me different things...you are just a number with them and they don't want to help. They are all reading from a script and it's extremely frustrating.

by Anonymous From Anderson, SC on January 12, 2010

we tried to get them to help but they did not they said we could not get loan modification now house has been sold we were told

by Anonymous From Rozet, WY on January 12, 2010

by sharai sachs From Philadelphia, PA on January 12, 2010

by Laura Soliz From San Benito, TX on January 11, 2010

by Anonymous From Reading, PA on January 11, 2010

by steven mtichell From West Berlin, NJ on January 07, 2010

transfer data over a couple of months , therefore the the information. a long time to get the the right information out the mortgage company. This was a 4 months on going problem,now they have my information. Bank of america said i will be in foreclosure.

by Tommie Williams From Waldo, FL on January 06, 2010

Very good service and company compared to the previous mortgage company they are honest and keep us well informed just wanting assistance in my effort to pay my debt which I am doing my best to do.

by Michelle McCoy From Townsend, DE on January 06, 2010

by Anonymous From Albuquerque, NM on January 05, 2010

by Anonymous From Compton, CA on January 05, 2010

by vilma zepeda From Chino, CA on January 05, 2010

by Anonymous From Bethlehem, GA on January 05, 2010

by Wilbur Athey From Sandy Hook, VA on January 05, 2010

by Anonymous From Southaven, MS on January 04, 2010

by Anonymous From Manassas, VA on January 04, 2010

by phil bate From Edgewater, MD on January 04, 2010

by Anonymous From Covington, GA on January 04, 2010

by jack collins From Wheeling, IL on January 04, 2010

by malcom johnson From Twinsburg, OH on January 02, 2010

by karl roberts From Salem, VA on January 01, 2010

by Anonymous From Port Saint Lucie, FL on December 31, 2009

I CAN'T EVEN GO THERE. I GOT SO SICK AND I'M UNDER DOCTORS CARE AND SO IS MY HUSBAND

by Hector Ramos From Murrieta, CA on December 30, 2009

by jason britt From Saint Louis, MO on December 30, 2009

by Norvin Dubois From Ethel, LA on December 30, 2009

by ivonne villafane From Westbury, NY on December 30, 2009

in the process of trying to keep our home... do not have an opinion yet as we are in the beginning stages.

by Anonymous From Dallas, GA on December 30, 2009

by Anonymous From Rigby, ID on December 30, 2009

This was first a Countrywide home loan. They have talked out of both sides of their month. First they couldn't help me until I went into default and then when I did default they told me they would do a loan modifications but then after that they had no record of the loan modification paperwork and it was too late to help me.

by Aleta Gibson From Poulsbo, WA on December 30, 2009

by Anonymous From East Saint Louis, IL on December 29, 2009

by marion york From Hamlet, NC on December 29, 2009

they refuse to try to help us keep our home

by Marianne Becker From Zephyrhills, FL on December 28, 2009

Keep getting the run around and not sure if they are being beneficial or not for me. It's been almost 6 months and still no word.

by James Alexander From Jonesboro, GA on December 28, 2009

This was originally a Countrywide Home Loan. It was later assumed by Bank Of America. If/when necessary, it was difficult to communicate with a loan officer at B of A. That process was difficult.

by Steven Sanders From Fort Worth, TX on December 28, 2009

by mike smith From Wartrace, TN on December 28, 2009

by Jeannette Rakoczy From Phoenix, AZ on December 26, 2009

Yes, they are rude. They were giving me the run-around telling me to contact people in other areas of the company for days. I finally told them I thought they were giving me the run-around. Then they told me that I really wasn't eligible for any help because I wasn't working. Believe me, I will be working at something in March when my externship is over. They also asked me what RACE I was. This is intolerable! In other words, being a minority I have a better chance of getting help? I am a minority....I am a single woman!

by Anonymous From Takoma Park, MD on December 22, 2009

by Mary Ann Grant From Beaver Falls, PA on December 18, 2009

by Jason Ferrell From Valley, AL on December 18, 2009

by Amanda Meyer From Midlothian, TX on December 17, 2009

by Anonymous From Casper, WY on December 17, 2009

by Anonymous From Lacarne, OH on December 17, 2009

by Melinda Giddings From West Linn, OR on December 16, 2009

by Anonymous From Wadesboro, NC on December 16, 2009

by Anonymous From Baltimore, MD on December 15, 2009

they don't take my payment

by Oscar Parra From Pasadena, TX on December 15, 2009

by Dianne Borchert From Oroville, CA on December 15, 2009

by Anonymous From Rockville, MD on December 15, 2009

Need great advice.

by Thomas Young From Raleigh, NC on December 14, 2009

by Nancy Thompson From Scottsville, VA on December 13, 2009

by wanda sanders From Saint Louis, MO on December 11, 2009

by William or Patricia Glenn From Keysville, GA on December 11, 2009

Taylor, Bean and Whitaker had started a loan modification in June because my husband's job ceased to exist. The business closed. We were not notified by anyone that our loan had been sold to Bank of America until we received a notice of intent from the bank. We begged them for help. They told us to get together our income and expenses and the loan modification department would contact us if they needed more information. We were never contacted. We were able to get together one more payment, but then we started getting bills for a mortgage payment that had been raised almost $150.00 higher than our payment was supposed to be and there was no explanation. Being that my husband is hearing impaired, I tried to speak to someone about the difference in the mortgage payment and now they won't talk to me. They have an authorization from my husband, because he is the only person listed on the loan, but we got a nasty letter stating that the signatures didn't match (bogus reason, which is not true) and that they will not discuss the details of the loan with me. We have begged and begged and have gotten absolutely nowhere with them. We were also notified that we did not have homeowners insurance, which we always have and the payments for the taxes and insurance were included in our payments, and Bank of America went out and purchased MORE insurance on our property and charged us ANOTHER $734.00 on top of everything else. This is SO wrong. We are reaching out for help - and getting nothing in return except to SPIT in our face. It seems like they WANT to foreclose on our property.

by Lawrence Small From Panama City, FL on December 10, 2009

by Alphonso Norman From Romeoville, IL on December 09, 2009

by Anonymous From Las Vegas, NV on December 08, 2009

We had contacted the bank back in July and asked for help with our mortgage and they had not said anything about not able to do anything for us because of our refinance until just this week!! I think they do want to foreclose and not help in any way. Our income has reduced severely about $600.00 per month ( due to no overtimes for either of us and no bonuses for my self due to a "promotion" with no increase just loss of bonuses)and our car insurance as well as a car payment has increased about $300.00 along with cost of living expenses, we has shown this prove to the bank and they said we had about 2% extra income than what the criteria was for modification, again never said anything about the refinancing at this time, To me it seems like they just wanted to have enough time for them to be able to get the foreclosure in motion.

by Anonymous From Agoura Hills, CA on December 07, 2009

I called before the foreclosure was filed and begged for their help. I was not treated like a person, they never go back to me and made no attempt to help me save my home.

by Ken Roberts From Pearland, TX on December 07, 2009

by Amanda Phipps From Mcloud, OK on December 07, 2009

We were in the middle of a loan modification with Taylor Bean and Whitaker when they went out of business so i had to start the process all over with Bank of America and they told me not to make any payment until the modification was done. Well now its done it was denied now they are foreclosing on my house!!! WORST mortgage company ever!!!

by Nate Smith From Sunman, IN on December 06, 2009

The short time I've dealt with this company has been unpleasant the staff is rude and do not help. long hold times and when you finally talk to someone they give very condescending responses like "have you tried getting a second job" I

by Linda Burns From South Milwaukee, WI on December 06, 2009

You cannot contact a person who can actually help you. Their phone system is a nightmare.

by amanda cline From Fort White, FL on December 04, 2009

by Anonymous From Cambridge, MA on December 02, 2009

by Anonymous From Gretna, LA on December 02, 2009

Poor customer service, long hold times to speak with someone at customer service(usually 30+ minutes on hold), lack of knowledge of staff, when your call is finally answered the person always wants to try and connect you with another department so that they don't have to answer any questions. Finally, poor communication on the part of the mortgage company. Such as, I called on 3 separate occasions to request to speak with my assigned loan modification analyst. The first 2 times, they told me that they were sending him an email to call me back. The 3rd time, I was told that the analyst do not call or speak with the mortgage customers, and that I should be receiving a letter regarding the findings of the analyst. Of course I never received a letter or a phone call. I'm still fighting with the mortgage company over getting a loan modification. They seem like they don't want to help their customers with the federal money they were given. But rather keep it for themselves.

by David Hawkinson From Bellflower, CA on December 01, 2009

We've tried to short sale the house for over a year and every time the bank gives us excuses or delays so much that the buyer backs out. We really need to get rid of this property.

by Eileen Kowlesar From Jersey City, NJ on November 30, 2009

by ira taylor From Chesapeake, VA on November 29, 2009

by Todd Niles From Metamora, OH on November 28, 2009

I was led along during the first half of the year, assured that the 'second part' of making homes affordable was coming and we qualified. Mid summer, they told me I did not qualify and would not talk or work with me at all.

by Gary Kukowski From Forked River, NJ on November 24, 2009

I was misinformed and treated with utmost coldness and inhumanity. Given the choice, I would never enter into any agreement with this bank again.

by Rodrick James From Hutto, TX on November 24, 2009

by amy maurelli From Landisville, NJ on November 24, 2009

Seems that no one knows who is doing what i have lists of the people i have spoken to one tell me one thing and the other says something totally different. THis has been on going since July.

by Anonymous From Eustis, FL on November 24, 2009

Unwilling to work with me, very rude when called.

by Anonymous From Desert Hot Springs, CA on November 23, 2009

Bank of America is not interested in helping their clients. Months ago, I tried to get help with solutions to mortgage difficulties. They continue to tell me there is nothing they can do to help me. My husband moved out, and I am trying to make it on my single income. My home is upside-down by 150,000 but B of A isn't interested in helping by lowering my payments and/or extending the length of my loan. In a normal market, one would refinance the home, but you can't refinance an upside-down mortgage. Why couldn't they extend the loan and make my monthly payments affordable? It would certainly benefit them.

by TRAVIS HOOVER From Portland, OR on November 23, 2009

They lose paperwork and are slow, but at least they are really nice. It's more than I can say for Chase who has some real jerks working over there who threaten me and use personal attacks to try to get me to make payments.

by Anonymous From Mount Joy, PA on November 23, 2009

they promise to work with you but instead ignore you.

by milena michaelidis From Somers Point, NJ on November 22, 2009

by David Harris From Houston, TX on November 19, 2009

Not willing to work with me!

by Richelle Scott From Moline, IL on November 19, 2009

by Sherry Henderson From Cocoa, FL on November 18, 2009

by Anonymous From Merritt Island, FL on November 17, 2009

by Tandra Bowser From Long Island City, NY on November 16, 2009

When I first asked for a loan modification they denied me because I never made a payment. I don't think that's fair to me taking consideration of my circumstances.

by Keith Hunt From Clermont, FL on November 16, 2009

by Anonymous From San Antonio, TX on November 16, 2009

they can be better at communicating with the home owner. Also they need to communicate with in their own departments one says one thing and the other says another thing

by Anonymous From Middleville, MI on November 12, 2009

They have been very unwilling to work with us or help us in any way of making an arrangement, and after we jump through all their hoops if there is the smallest error that they can find wrong they deny us and send us the intent to accelerate and intent of foreclosure.

by angie richardson From Garden City, KS on November 12, 2009

by timothy shelton From Rock Island, IL on November 12, 2009

bank of america is a joke i hate the fact they bought countrywide out their heartless i have 4 in my home only one income my wife lost her job never asked for assistance on my loan but now I'm in desperate need bank of america just out right tells you we can't help so what do you do? just give up everything that you work so hard for

by Charles Todd From Minden, NV on November 11, 2009

by Jose Osorio From Aubrey, TX on November 11, 2009

by Dave Kauffman From Minersville, PA on November 11, 2009

They were good to work with in the beginning, but when I lost my job , they seem to turn there back on me,I got a job now, and it seems like they don't want to work with me. I ask if I could lower my payment and there giving me a run around,I went to nation wide and talk to Neil and it seems like I'm not getting answers on it, but he said everything is good don't worry, and now we got papers on it and he said there just scare us , that he waiting for Bank of American to answer him back.

by Tom Moreland From Festus, MO on November 11, 2009

by Thao Ha From Carrollton, TX on November 10, 2009

by Anonymous From Independence, MO on November 10, 2009

by Anonymous From Independence, MO on November 10, 2009

They seem to be getting better, but time will tell.

by Anonymous From Loveland, CO on November 09, 2009

our original lender was countrywide who was worse(i can explain)but unexpectedly bac took over .

by Anonymous From Haverhill, MA on November 09, 2009

by Anonymous From Monroe, NC on November 09, 2009

I constantly receive differing information. I have no idea where I stand

by Anonymous From Maybrook, NY on November 09, 2009

by Anonymous From Lake Mary, FL on November 08, 2009

by tony woods From Jonesborough, TN on November 05, 2009

I was behind when they took over the loan.

by Anonymous From Kailua Kona, HI on November 03, 2009

CORRUPT by all experiences with them. They have already foreclosed on a property I have in AZ, even with good/fair short sale offer.

by Bryon Davison From Smithton, IL on November 03, 2009

by Anonymous From Fort Lauderdale, FL on November 03, 2009

by Aquitisa Perreira From Fort Lauderdale, FL on November 03, 2009

I continuously call and when I get to the proper department I always seem to get disconnected. The bank doesn't want to let us out of this loan and the ridiculous holding on the phone.

by Jodi VanZant From Louisville, OH on November 03, 2009

by John Cain From Iuka, AL on November 02, 2009

I have had no contact with my mortgage company since August, when I submitted a modification request.

by Anonymous From Katy, TX on November 02, 2009

by alan kearms From Joshua Tree, CA on November 01, 2009

by Tiffany HOLSTEAD From Ruston, LA on October 31, 2009

They purchased my account from another lender i have tried to get them to work with me and i have had no luck. I was lied to when i got my loan 3 years ago. My payment was several hundred dollars more than what i was told when we started the process and when we went to close we were told payments of $650.00 but on closing day the note was over $800.00. We have since then been able to get it a little under that but not much. I was also told that the first year the lender had to pay our taxes and home owner insurance. So after the first year i found cheaper home owner insurance. This year i went looking again for cheaper home owner insurance and found it and paid the down payment and when i went to cancel it through my lender they then told me that i am not allowed to pay my own insurance or taxes. I was looking at ways to get my payments lower so i could pay and not get where i am now. I know that my lender has double paid old home owner insurance policy and new policy and they tell me i have to contact them and get them to refund it back to my lender when they screwed up not me.

by Anonymous From Hinesville, GA on October 31, 2009

My mortgage was sold twice within 120 days and ended up with BOA. If I had known this would end up as my bank I would have moved into a cardboard box. I have never had a single good experience with this bank. This is one bank I would love to see fail.

by Anonymous From Henderson, NV on October 31, 2009

by Anonymous From Rio Grande, NJ on October 31, 2009

They lied to me. I had my hopes up for the modification, and they cancelled us. They said my loan was not 12 months old, when that is not one of Obama rules for home modification. I need almost $7,000.00 to keep the foreclosure from starting,then on 12/10/09 I can reapply for the loan. if you are smart you will not deal with them. They took over countrywide mortgage, they were decent people. thank you

by Anonymous From Princeton, NJ on October 31, 2009

by Anonymous From Fairfield, CA on October 31, 2009

by Anonymous From Milford Center, OH on October 30, 2009

by Lois Ciz From Gouverneur, NY on October 29, 2009

I was looking for a lower rate. We are at 8.25% and need a lower payment. Only owe about 70,000. We fell behind and need help.

by vance mayes From Glasgow, KY on October 29, 2009

different story from everyone I talk to at BAC

by joe marshall From Mesquite, TX on October 28, 2009

They are not willing to help keep customers in their homes. The representatives do NOT make certain they input accurate information in the system. They make decisions as to whether a person qualifies for programs or not instead of taking information and submitting it to the appropriate program. They do not give you the right information concerning your situation either. They withhold certain details that will help you either come current or look for options. You have to call and talk with different people in order to get the entire view of your situation.

by Anonymous From Hagerstown, MD on October 28, 2009

by Jessica Peckham From Reading, PA on October 27, 2009

by Lisa Watkins From Raleigh, NC on October 24, 2009

They are not willing to help keep customers in their homes. The representatives do NOT make certain they input accurate information in the system. They make decisions as to whether a person qualifies for programs or not instead of taking information and submitting it to the appropriate program. They do not give you the right information concerning your situation either. They withhold certain details that will help you either come current or look for options. You have to call and talk with different people in order to get the entire view of your situation.

by James Martin From Lancaster, KY on October 24, 2009

They seemed to not even care we had lost jobs.

by Anonymous From Douglasville, GA on October 23, 2009

by Anonymous From Molalla, OR on October 22, 2009

by Anonymous From Cleveland, OH on October 21, 2009

by TAMARA COOPER From Hampton, VA on October 21, 2009

by Heidi Sprinkles From Stockbridge, GA on October 20, 2009

by jerome jowers From McKenzie, TN on October 20, 2009

by Anonymous From Marietta, GA on October 20, 2009

by EDUARDO PEREZ From San Antonio, TX on October 20, 2009

NEVER ONCE CONTACTED US ON OUR OPTIONS TO TRY AND SAVE OUR HOME

by Kendra DeLong From Wapakoneta, OH on October 20, 2009

by Anonymous From Edgewood, MD on October 20, 2009

by Shaun Carr From Marmora, NJ on October 20, 2009

by Anonymous From Harvey, LA on October 19, 2009

by Leah Aliff From Sardinia, OH on October 19, 2009

I was led to believe that I needed to be behind on my payments to qualify for the Obama bail out plan. After my divorce, and losing my job, I had no choice but to get behind. Now they tell me, I don't qualify, and are proceeding with foreclosure.

by Anonymous From Joliet, IL on October 19, 2009

terrible costumer service...very rude. everybody gives different info on my loan.

by Joseph Stark From Hampton, VA on October 19, 2009

by Rod Williams From Newark, OH on October 19, 2009

It was with countrywide. Then Bank of America bought the mortgage in the last +/- 6 months.

by Kendaryl Mangrum From Houston, TX on October 18, 2009

by Phyllis Weber From Conshohocken, PA on October 17, 2009

communication was terrible - explanation was terrible.

by Anonymous From Blakeslee, PA on October 15, 2009

by Scott Wells From South Jordan, UT on October 14, 2009

by jerry wold From Morse, LA on October 13, 2009

by Anonymous From Farmington, MI on October 13, 2009

in order to get a loan from them, they made me pay a monthly PMI that they now say they have no control over removing regardless of my hardship situation. They have an extremely slow response to requests for loan modifications due to financial hardship and have offers that are still not affordable in my situation.

by Duane Dikes From Boise, ID on October 13, 2009

by Craig Smetana From Greenville, NH on October 13, 2009

They are only sending letters and making decisions without my consent, including moving towards a foreclosure, when I had been pursuing a deed-in-lieu.

by janet door From Saint Louis, MO on October 13, 2009

by Anonymous From Englewood, CO on October 12, 2009

by Mark Melnitchenko From Garland, TX on October 12, 2009

by Anonymous From Flowery Branch, GA on October 12, 2009

by Darcenia Kanyuck From Virginia Beach, VA on October 10, 2009

by Audrey Spedden From Knoxville, TN on October 09, 2009

by Anonymous From Imperial, CA on October 09, 2009

by Kellie Scalf From Okeechobee, FL on October 09, 2009

by Olivia Deleon From Mount Vernon, WA on October 08, 2009

I was a caregiver for my mother and grandmother and I lost both of them within the last 4 months. Not only did I lose two very important people in my life but when life got back to normal reality sunk in that i had also lost my second income. I am 2 months behind in my house payment and B of A has no programs to help me. I qualify for no type of assistance and foreclosure is imminent. Where is the federal funding monies B OF A received to help americans in crisis?

by Anonymous From Adrian, MI on October 08, 2009

by Melissa Baldwin From Williamsburg, OH on October 07, 2009

by emma r From Blowing Rock, NC on October 07, 2009

I built my house and have put every paycheck in boa since 1988. When I lost my job in 2007 I still made 4 months of payments. Then they made me come up with 14143.85 CASH, before they would stop the sale of my house. My mortgage pay. per mouth 487.23. You do the math.

by Anonymous From Vancouver, WA on October 06, 2009

by S W From Canton, MI on October 06, 2009

In short, the fiasco that the modification process has become with BOA/Countrywide just might cost me a 15 year in law enforcement. I look forward to filing complaints with the FTC, HUD and possibly bringing legal action in the furture.

by Patrick Braunlich From Homestead, PA on October 06, 2009

I just feel that they could of did more in the beginning to help me instead of sending me through hoops just to end up months behind on my payments to the point that i could never come up with the money they want for me to keep my house. was never told that payments i do make have to be certified check or this problem would have been resolved months ago

by Christopher Patrick From Dallas, TX on October 05, 2009

by Carmen Emory From Yulee, FL on October 05, 2009

Previously has CountryWide which I provided excellent customer service, until bought out by BOA. So far the experience has been blinded by the urgency to keep my home through some circumstances beyond my control.

by Roderick Johnson From Opelika, AL on October 04, 2009

by Anonymous From North Las Vegas, NV on October 03, 2009

AGENTS FROM INDIA-I CAN NOT UNDERSTAND THEM. UNABLE TO GET A HOLD OF DEPARTMENTS

by Anonymous From Butler, AL on October 01, 2009

by deborah cheuvront From Aberdeen, MD on September 30, 2009

They have not been very helpful and every person I speak to tells me something different. I do not feel they are sincere in helping me keep my home.

by Kimberly Shifferly From Barberton, OH on September 30, 2009

The bank could have done a refinance and I know that now. I have lived in the house for 18 years. This is the only home that my children have known. Their father doesn't care...just wants his half of the equity.

by Sybil Benard From Houston, TX on September 29, 2009

by Belinda Moehle From Arvada, CO on September 29, 2009

by Anonymous From Mullica Hill, NJ on September 29, 2009

by Anonymous From Willow Spring, NC on September 29, 2009

by candace blanc From Silt, CO on September 28, 2009

by Anonymous From Hinesville, GA on September 24, 2009

by Anonymous From Port Murray, NJ on September 23, 2009

by Anonymous From Atlanta, GA on September 21, 2009

by Sandip Patel From Raleigh, NC on September 20, 2009

by Sandeep Bagga From Haymarket, VA on September 20, 2009

by Anonymous From Prospect Park, PA on September 18, 2009

by brian humpfer From Fernandina Beach, FL on September 18, 2009

by Anonymous From Gastonia, NC on September 17, 2009

by Anonymous From Eugene, OR on September 17, 2009

My loan was transferred from Taylor Bean to BAC near the end of Aug 09, at that time we received a welcome letter stating our payment is due by the 16Th of Sept 09 (WHICH IS TODAY)!!! A week before this 16Th we ended up getting an intent to foreclose from BAC. They haven't even given us a chance to pay our first payment to them! When we called to discuss our account they said we don't qualify for any programs, even though we have an FHA loan and that we'd need to clear up the past due from our original loan by OCT 8 -09 or they would foreclose! I want to keep my house and I feel that not only did Taylor Bean do something illegal, BAC loans is being just as sneaky and dishonest.

by stephen jones From Leesville, SC on September 16, 2009

by Anonymous From Kalispell, MT on September 16, 2009

by melissa gough From Shenandoah, IA on September 15, 2009

by kimmely armstead From Milwaukee, WI on September 14, 2009

i don't believe bank of america is trying to help the customers,i think they are giving short term fixes to long term problems,and they want to buy people's homes and sell them at a higher price.

by kim From Milwaukee, WI on September 14, 2009

BAC,is terrible,they told me i didn't,and don't qualify for the FHA MHA and i looked up the guidelines,on the internet and i do qualify,what can i do? instead they want to offer me a partial claim

by robert miera From San Antonio, TX on September 14, 2009

bank of america wanted to raise our mortgage payment that is why we sought outside help to modify with life line. they took too long and assured us that they would come up with a solution. They didn't and the auction date came and went.

by mark ferraro From Garden Grove, CA on September 11, 2009

THEY WORKED WITH A COWORKER WITH NEGATIVE EQUITY. THE MINUTE THEY FOUND OUT I HAD EQUITY THE CROOKS WOULD NOT WORK A REPAYMENT PLAN. OR THEY DID AND RESCINDED IT WITH NO REASON AFTER I MET THEIR DEMANDS!!

by Anonymous From Muscle Shoals, AL on September 11, 2009

by Bob From Apollo Beach, FL on September 10, 2009

They have horrible customer service, and they seem to focus more on selling you their nightmare credit cards (after hearing the horror stories, I'm so glad I didn't sign up) and overpriced identity theft insurance than actually helping you. Their mortgage department is even worse. I haven't nearly enough time to describe their corporate culture of incompetence and terse, unfriendly interaction, where hapless mortgage holders are transferred to a variety of departments-which are completely unaware of what the other department is doing.

by Merri Homp From Westminster, CO on September 09, 2009

by Lesia McCoy From Columbia, SC on September 08, 2009

by jerry bausch From Corona, CA on September 08, 2009

they will not work with me.

by Stan McMurray From Redmond, WA on September 06, 2009

Bank of America has no intention of helping anyone. We originally were with Countrywide Mortgage but they were purchased by Bank of America.

by alan gates From Seneca, SC on September 05, 2009

They recently sent me a loan modification agreement that I must respond to by Sept 26th. I called the number provided with some questions and asked to speak to a loan officer. They refused my request. The loan modification adds $18,000 in interest and increases my monthly payment by $114.00. For a person with cash flow issues, this makes no sense in the long term.

by Beth Livingston From Jefferson City, MO on September 03, 2009

by Anonymous From Catonsville, MD on September 03, 2009

by Anonymous From Kansas City, MO on September 03, 2009

by Anonymous From New Middletown, OH on September 02, 2009

I had tried for several months with Countrywide and I got so many different answers and no one would help me no one I lost 3 sales because of them.

by chad smith From Lafayette, IN on September 01, 2009

by garth williams From Brooklyn, NY on September 01, 2009

I wound up with CountryWide who became Bank of America and when I went looking for help all I was offered was a higher principle, a higher monthly payment and suggestion to sell my home.

by Scott Bennett From Lakeport, CA on August 31, 2009

by michael white From Lanham, MD on August 30, 2009

by Michelle Loomis From Roberts, WI on August 30, 2009

I was with Countrywide, now Bank of America. I just wish I would have had the opportunity to take advantage of the modifications and programs out now instead of the modification back in July, 2008.

by Amanda Curtsinger From Lubbock, TX on August 29, 2009

by Yvonne Johnson From Milwaukee, WI on August 27, 2009

I need help as soon as possible. Thanks

by Rockie Xiong From Eau Claire, WI on August 26, 2009

by Monjaray Lewis From Kansas City, MO on August 26, 2009

by drew Sullivan From Beaumont, CA on August 25, 2009

by adam janiec From Wyckoff, NJ on August 24, 2009

Once they smell equity in the house they won't help, or work with you.

by Sheila Legge From Aliquippa, PA on August 24, 2009

by Anonymous From Hamden, NY on August 24, 2009

They have offered us no helpful options to avoid foreclosure during a time when we are most vulnerable. Our situation is only temporary and they don't care. They would rather show their capitalistic intentions and.

by LARRY BOUDRIE From Wonder Lake, IL on August 23, 2009

I am not behind in any payments but soon will be i regret to say as winter is a bad time for me financially.

by Eddy Begley From Salem, NJ on August 22, 2009

by Anonymous From Lehigh Acres, FL on August 21, 2009

by Anonymous From Bluffton, SC on August 20, 2009

not willing to help do not give any options, makes you feel worse and hopeless. Have to explain things several times and have to repeatedly give your financial information when you call one month they will say we don't qualify for help because we make too much another time they say we don't qualify for help because we don't make enough. Once I was told to let my mortgage fall behind an extra month and see if I would qualify for any program???

by Anonymous From Cottonwood, CA on August 20, 2009

We have had bad experiences with BofA in the far past and do not wish to do business with them now! Was pushed off from Countrywide to BofA.

by craig smokes From Savannah, GA on August 20, 2009

its very hard to get a loan modification after losing steady employment through no fault of your own. you always have to start from the beginning explaining your financial hardship no matter how often you call or speak to.

by Anonymous From Wytopitlock, ME on August 17, 2009

Not very willing to work with us under the circumstances. It's not as if we just let our payment go, we have tried to pay faithfully considering the situation.

by Anonymous From Elbert, CO on August 17, 2009

by Greg Thomas From Pleasant Prairie, WI on August 15, 2009

by William Berarducci From Mebane, NC on August 15, 2009

by Dianne Borchert From Oroville, CA on August 13, 2009

So far, mortgage co. has been unwilling to discuss any payment plan or modification program plan with me.

by Michael Patch From New Braunfels, TX on August 12, 2009

They have been great with us, but then again, we've never missed a payment. We just cannot sell our home and are in dire straits to pay them.

by Anonymous From Grantville, GA on August 11, 2009

They are/were not willing to work with us to help us catch up on our payments. We've tried numerously to tell them about our financial hardship but they dont care. Countrywide was so much easier to work with!

by Anonymous From Jasper, GA on August 10, 2009

Horrible,they will surely end up with legal action against them for not cooperating with customers. The customer service people have zero knowledge about what they are talking about!

by Anonymous From Winston Salem, NC on August 10, 2009

I offered to begin catching up on late payments and they simply refused. I was offering the late fees in addition to principal and interest. They were rigid and refused to work with me. I do not recommend banking with them at all. They demanded all payments at once. in this economy, it is in everyone's interest to work together to find some solutions.

by Triston smuin From Vernal, UT on August 09, 2009

We have tried to work something out with them on our home, they told us that we don't make enough money to qualify for any of their help programs. Doesn't make much sense to me.

by Yamileth Franklin From Oakland, CA on August 05, 2009

Formerly Countrywide which was the worst experience. I had hoped that after B of A took over for them a few months ago things might get more organized...sadly enough they have proven to be simply a larger legal criminal corporation. They have done the most unethical practice with my loan; promised me and even sent me all the paperwork for a "approved loan modification," and after 9 months of waiting for "their files to get updated i was simply told that there was "a technical error and nothing had been approved...oh and by the way you owe us pay back of over $4000. because the quoted modified payment you've been faithfully making the past 9 months was invalid all along. No further explanation as to how this fell through the crack, no apologies, or offer to repair or retro apply. Basically, i got double screwed...they currently are harassing me for over 10,000 in late payments.

by Rory Reaves From Riverdale, GA on August 05, 2009

by Carmelo D'Anzi From Rowlett, TX on August 05, 2009

They don't care, we put down 20k we are running late on some payments. I am working hard trying to find a job and I am almost there, its a matter of weeks or days before I start getting into a stable financial situation. please help. Carmelo

by Candice Aguirre From Gilbert, AZ on August 04, 2009

by Hector Serrano From Bushkill, PA on August 03, 2009

by eric phillips From Greenwood, IN on August 03, 2009

by Anonymous From Humble, TX on August 01, 2009

I called to see if I could work something out with them and I couldn't even get passed the CSR who simply advised me I should sell the house. When it was Countrywide, they were much more reasonable and helpful. Bank of America simply does not care...

by Anonymous From Harrisonburg, VA on July 31, 2009

I have been trying to do a loan modification with them since Jan 28,2009. and now I'm in foreclosure.

by Anonymous From Green River, WY on July 30, 2009

I have made several attempts to get information regarding help prior to foreclosure and the many people I spoke with did not have a clue about programs to help. Countrywide was easier and more willing to offer assistance. Furthermore, when our mortgage got transferred to BOA, our mortgage suddenly increased by almost $500 a month. They stated that this was due to an increase in taxes. How?

by Anonymous From Dayton, OH on July 30, 2009

they would prefer to foreclose than help. they took bailout money and don't care about the hardship of homeowners. no one is listening there.

by Anonymous From Richmond, IN on July 30, 2009

by Anonymous From Tobyhanna, PA on July 29, 2009

They have people working there that will not help you or give you the info that you need. If you get one of these people hang up and call back you will get some one else and they might be better, it took me several times till I got a person who was willing to help me. Do not give up.

by Anonymous From Saint Louis, MO on July 29, 2009

Countrywide was great to work with, but aparantly (per my realtor) when BOA took them over they have been unwilling to work with him.

by Kathleen Krempasky From Saint Louis, MO on July 29, 2009

Countrywide was great to work with, but aparantly (per my realtor) when BOA took them over they have been unwilling to work with him.

by TimothyKristin Majka From Pensacola, FL on July 27, 2009

We have talked with them for two months about remodifying and they have yet to send us the paperwork needed to get it started. We are now almost 60 days past due and have asked to defer a payment in order to help us catch up and they told us they are not deferring payments at this time. They have made no effort to assist us.

by Anonymous From Topeka, KS on July 27, 2009

by Anonymous From Kissimmee, FL on July 27, 2009

by THE LEXIDAR GROUP From Atlanta, GA on July 25, 2009

Mail to: Home Retention Department 475 CrossPoint Pkwy NY2-002-01-17 Getzville, NY 14068

by nicole bush From Brooklyn, MD on July 24, 2009

I just don't feel that they are willing to work with there customers, it seems as though they would rather foreclose on your house, i had a hardship and that is why i am deliquent, i know people who did not have any hardships and got loan modifications for no reason at all. Just not fair, they should help the people in this country who need it, not the dumb people that had no business getting these mortgages in the first place knowing that they would not be ablt to afford them.

by Anonymous From Wilmington, NC on July 24, 2009

by tammy brooker From Toledo, OH on July 21, 2009

by Anonymous From Cape Coral, FL on July 20, 2009

by Michael Downey From Joliet, IL on July 20, 2009

Have asked several times to help with our situation. Willing to give them what we can to help our situation, they take what we can give them then tell us they are foreclosing on our home. Not sure where to turn, we have 3 small children and are trying the best we can but seems we are getting no where.

by Anonymous From Fishers, IN on July 19, 2009

by Jacqueline Lester From Pinellas Park, FL on July 18, 2009

Kept me hanging about non approval of my Making Home Affordable program and has not yet sent a rejection letter to me even though the loan was rejected!

by ANGELA HARRIS-BARNES From Prattville, AL on July 18, 2009

by ANDREW EARLY From North Charleston, SC on July 17, 2009

I do not think my mortgage company was bad. I got caught up with other companies do work out plans for them. At one point I was told not to talk to the mortgage company by National Foreclosure Company because they would be working with the mortgage company. Please help me.

by Anonymous From Sedro Woolley, WA on July 16, 2009

by Rosa Cornejo From El Paso, TX on July 16, 2009

by Rosa Navarrete From El Paso, TX on July 16, 2009

by david santiago From Fayetteville, NC on July 16, 2009

by ricardo velazquez From Reinholds, PA on July 15, 2009

they make a promise and then retract the offer with no consideration for customers just oh well deal with it you did this to yourself

by Lee Crapco From Haymarket, VA on July 14, 2009

by Vicky Garrand From Rochester, NY on July 14, 2009

by Susan Murphy From Blairsville, GA on July 13, 2009

by Kenneth Pryor From West Palm Beach, FL on July 12, 2009

by Christina Hamilton From Slidell, LA on July 12, 2009

by Deborah Glenn From Los Angeles, CA on July 11, 2009

They lost my faxed paperwork after I submitted it twice and bounced my application, yet mysteriously found it when I applied a second time and told me I didn't need to resubmit. They told me more than once I was applying for The Making Home Affordable Program, then told me I didn't have a fannie loan, it had been sold. They have taken forever in the modification process. They told me that going into the modification process placed the foreclosure on hold, now I received a sale date.

by Anonymous From Wayne, MI on July 11, 2009

by Anonymous From Largo, FL on July 10, 2009

Countrywide was my original mortgage company. Now BOA has taken over and they say they don't have any help available right now. They said they are currently working only with arm customers and if they get any info for me they will contact me. I believe they just want people out on the street. Where is President Obama's Help for the average working person like me? I don't think there is help if you live below the poverty level. Only the rich will survive.

by Anonymous From Largo, FL on July 10, 2009

I had a mortgage with Countrywide and have been trying to get help for months now. It has been sold to BOA. They say there is nothing offered when they put in my financials. I have been to counseling still no help/ I got behind because I had to take over caring for my infant grandson. They just don't seem to care, At this point I do work, but my boss has cut all hours and even cut my pay by $2.00 per hr. Where are we supposed to go? At this point I would be willing to sign over the house and all the equity if they would just let us have a place to live. Sounds silly but if you can't afford a mortgage anymore then how can you afford to rent at 2 times the amount? Guess we will end up in tent city.

by Anonymous From San Jose, CA on July 09, 2009

by Nathan Barnes From Crystal River, FL on July 09, 2009

by Tyrone Robinson From Jackson, MS on July 09, 2009

Not Sure Bank of America Recently Took Over The Loan From Countrywide

by Anonymous From Puyallup, WA on July 08, 2009

I have been contacting my mortgage company to help me since the beginning of having hardship times in our finances. They have done nothing for me. They have told me time after time that I am not eligible for there programs. I feel if someone is going through a financial hardship they should be eligible for something. Bank of America doesn't seem to think so.

by Selina Kern-Lugo From Gainesville, VA on July 07, 2009

They made no options available through their retention program. I have never missed a payment, and for the first time am struggling to make payment. They provided no support or options.

by Andrew Sprich From York, PA on July 07, 2009

by grisel cabrera From Katy, TX on July 06, 2009

by Linda Vickery From Willow Spring, NC on July 06, 2009

When I first called them they told me that if I paid $2000 there would be a suitable plan for us to get back on track. It took them 5 more months to decline us a plan. Plus I had to call them repeatedly to find this out.

by LaRae Derricote From Indianapolis, IN on July 02, 2009

by Anonymous From Olathe, KS on July 01, 2009

they are still willing to help us if the other party (irs) would be willing to take payments for 6 months first and subordinate the lien at time of refinance FHA/boa has rules to underwriting too - both being government issue one or other needs to give a little to get the money to pay them so basically seems government is contradicting the president plan to help get people back on feet say they will in one hand and won't in the other. new foreclosure boat coming along for irs taxes i guess - so get ready to be adding all those houses to the rest of the empty ones on the streets.,

by Brent Alspaugh From Vancouver, WA on June 29, 2009

by aprille hutsinpiller From Jonesboro, IN on June 29, 2009

by Evelyn James From Philadelphia, PA on June 27, 2009

I say this because, I tried to get help from them as soon as I thought I was in trouble, however, they said they couldn't help. Now I am really deep in trouble with my payments.

by Robert Mack From Macon, GA on June 27, 2009

by Kathy Smith From Marshalltown, IA on June 26, 2009

very hard to work with always get the run around....

by Ramesh Mani From Kyle, TX on June 26, 2009

by Anonymous From Wichita, KS on June 24, 2009

by amy peters From Salyersville, KY on June 22, 2009

This mortgage company was very rude and disrespectful. I tried so hard to do everything I could to pay them, but they continued on and found an attorney. I've just about given up!!

by Jesse Reyes From Green Cove Springs, FL on June 22, 2009

by james bailey From Lincolnton, NC on June 21, 2009

by jennifer abdelmottaleb From Levittown, PA on June 19, 2009

by Suzanne Rupert From Rosedale, MD on June 16, 2009

Was previously held by Countrywide, then Bank of America bought it.

by amandy camara From Frederica, DE on June 15, 2009

they do not want to help. If I call they just want the payment in full.

by Denise Hudson From Little Rock, AR on June 15, 2009

Horrible, they are not interested in helping their customers.

by JULIE O'HARA From Morris, NY on June 15, 2009

by Sheila Givens From Richmond, VA on June 15, 2009

by John Ilonummi From Galt, CA on June 15, 2009

My actual Mortgage is with H&R Block Bank but they were not in your dropdown list.

by Anonymous From Valparaiso, IN on June 15, 2009

by Anonymous From Santa Rosa, CA on June 12, 2009

Unfortunately, our mortgage was with Countrywide until BofA purchased them. However, Countrywide may have actually been better than BofA, based upon my most recent dealings with BofA! My experience with them has been limited, but unsatisfactory. BofA does not offer a single point of contact for dealing with these issues, i.e. financial hardship, foreclosure, loan modification, etc. Moreover, it appears to be the luck of the draw when you speak with someone there as to what kind of attitude or service you receive. What's worse is the feeling that 'they' don't really care about your situation, and depending on who you speak with determines the accuracy of the information they provide. Their service is inconsistent, at best. Essentially, there's no such thing as 'too big to fail'. BofA is similar to Countrywide in the worst way because they've lost their integrity, and in business, when the chips are down, that's about all you can count on. Thus, the 'collateral damage' left behind in this economic meltdown is the most important ingredient, the one thing that kept it all going: Trust! How can we trust any institution that behaves like this?

by Dawna Bieniarz From Glendale, AZ on June 12, 2009

I have attempted to refi for 21/2years Sent in for loan modification and started having debt collectors. HUD counsellor suggested a deed in lieu would probably the last option. When called and talked with that department got the info that my loan modification has now been sent to the investor for appoval. Interesting

by scott combs From Fredericktown, MO on June 11, 2009

We have tried to get them to help us & everytime we talk to them they tell us they can't do anything to help us. And they are very rude!

by Kara Beck From Colesburg, IA on June 09, 2009

they never help you out and all they do is yell at you they need to look around the economy is not good right now. We need to help each other out things are tough.

by nicole bush From Brooklyn, MD on June 08, 2009

Horrible.....the worst company I have ever seen....don't try to help their customers at all....My husband got laid off and just want help with 2 pmts(since we received no income at that time)and they won't help at all...I guess the only people that get help are the ones who have these ridiculous pmts and rates...when the customers are the ones to blame for that....I just want help with 2 pmts...then i would be fine........but they just say SORRY nothing!!!!!!They are horrible and whenever i am able to refinance I will just to get away from that company

by James flowers From Dothan, AL on June 06, 2009

Lack of information you have not had any contact from them. I submitted a hardship letter to them to get some help. And now I received this letter of relief. I want very much to keep my house,I'm praying, and hope that you all will be able to help or to advice me where to get help. James Flowers

by Anonymous From Fort Lauderdale, FL on June 05, 2009

They are completely incompetent in every department but the deed in lieu

by Deeana Valdez From Stockton, CA on June 04, 2009

by Scott Patel From Riverside, CA on June 04, 2009

by Anonymous From Beverly Hills, CA on June 04, 2009

When calling, please people, realize if you cannot come CLOSE to affording all your monthly expenses, there is nothing the bank can do. Even though you have requested assistance, the foreclosure process still takes place, as your payments are technically late. The process can take 90 days or more, and the bank is not able to modify current mortgages. Loss mitigation cares about trying to keep you in your home, not about your credit. Many homeowners call in just looking for a lower payment, while being able to make the regular payments. Also, many mortgagers should have never been approved for these 400-500k homes making sub 50k a year. Bottom line is you signed the paperwork, live with it or sell the home if you cant afford it (via a short sale if necessary). There are also many homeowners with 600-700$/mo car payments....your asking us to help you with your house? Try a voluntary repo to get rid of that massive car payment and buy a beater.

by ken holt From Meridian, ID on June 03, 2009

by genie johnston From Snow Camp, NC on June 02, 2009

by Anonymous From Plainfield, NJ on May 29, 2009

by Michael Maynard Sr From Commerce Township, MI on May 28, 2009

I have been told totally different things by different people over the last two months. I do understand the ownership has changed but, I have been told to wait for information and since have received letters assigning forclosure dates. It appears the left hand does not know what the right hand is doing.

by Jeff smith From Rocky Mount, NC on May 27, 2009

too hard to speak with someone.constantly being transferred around and when we are given off to someone else, they are the wrong person. then they hand us off to another "wrong person or department"

by Steve Marks From Ellijay, GA on May 26, 2009

Can't get a straight answer from anyone. Some CSR's are excellent some are lousy

by LaTanya Sellars From Dallas, GA on May 24, 2009

I have faxed my documents NUMEROUS times and even had the BOA manager fax the documents TWICE and the STILL don't have them. They DON'T care and just give me the run around.

by Anonymous From Schenectady, NY on May 20, 2009

3rd bank to have loan not enough experience to rate

by Anonymous From Momence, IL on May 20, 2009

by r ledbetter From Van Wyck, SC on May 19, 2009

loan officer said we could refi loan, when we call bank of america the transfer us to other banks without telling us, yes that is correct the transfer the call to other lending institutions

by joseph stefko From Largo, FL on May 18, 2009

by darryl foots From Conroe, TX on May 16, 2009

by Matthew Reed From Clintonville, WI on May 15, 2009

unwilling to work with me.

by Susan Rochon From Superior, WI on May 12, 2009

This 30 year mortgage was given to someone who was retired and on a fixed income. I feel that my father was taken advantage of due to his state of mind when approached (by phone) to refinance his home for the 30 years on a fixed mortgage.

by Geetanjalie Kalika-Dhanantwari From Solon, OH on May 12, 2009

Very slow

by Chris Ottley From Salt Lake City, UT on May 11, 2009

We thought we had a payment plan worked out with Country Wide, and when things were taking longer then expected we called our mortgage company to find out why, because we were getting nervous and really wanted the info so we could start making our payments again. When I called I found out that Country Wide was sold to Bank of America, and that they started the foreclosure process the day I called to check in on things. -Where we were told we were approved for a payment plan and just waiting on all the details. We were also told that all the info we sent in before was lost, and that it had to be re-submitted. So we did, and were rejected the day it was sent in? I fell behind on my payments, but I now have income coming in and can make my house payments. but I feel thee is no way to save my home at this point. I want to pay the money back that I agreed to when I borrowed it. Now I dont know how to? -I thought the country was working on keeping people in there homes? -Cause I want to stay and I even want to pay. I would think the bank would be more interested in getting paid back then taking my home???

by Anonymous From Skamokawa, WA on May 10, 2009

by Anonymous From Easton, CT on May 09, 2009

by Russ Berlin From Conover, NC on May 07, 2009

Not really interested in helping. The people in India are no help and have no clue at all.

by Anonymous From Hattiesburg, MS on May 06, 2009

I have applied for a loan modification and was assigned a loan officer, i never heard from the officer and every time i called, which was every day, i did not get a response.when asked to speak to a supervisor, no one was available to speak.

by Thomas Minnella From Austin, TX on May 04, 2009

by Catherine DeHaven From Roanoke, VA on May 02, 2009

If a lending institution has received government bailout monies, they should be forbidden to foreclose on peoples homes!

by John Remorneko From Marietta, GA on May 01, 2009

BOA sold my mother in 77 year old mother in law a 30 year mortgage. Her investment advisor and real estatae agent were dishonorable. She had assets to pay for the house in cash, but now those assets are going due to bad investments and her paying 100K in mortgage interest expense. Due we have any legal recource -- Georgia residence. We now live in NC

by A Duncan From Fresno, TX on May 01, 2009

It is very difficult to talk to someone. They keep you on hold for long periods of time or simply put a recording that says they will call back-which never happens. When you do speak with someone, they are not willing to help you at all. Or they say you will have to wait for a consultant to contact you. A consultant hasn't contacted me yet.

by Anonymous From Silver Lake, MN on April 30, 2009

All I wanted to do is move two payments to the end of the loan term so I can get back on my feet. No Can Do! Also they want 400 dollars up front to se if I qualify to modify my loan. Thanks for nothing!

by Anonymous From Altamonte Springs, FL on April 29, 2009

by Amber Adcock From Marshall, MO on April 27, 2009

At the time we applied for and were approved for the loan with our daughter I think it was all about quota's and not financial well being of the customer. They knew it was a risky loan and went ahead and processed it anyway. Now they are not willing to work with us to keep the house.

by JUAN MARTINEZ From Houston, TX on April 25, 2009

I LOVE BANK OF AMERICA THEY REALLY DO UNDERSTAND YOUR NEEDS YOU ONLY NEED TO GO PERSONALLY TO THE BANK AND TALK TO THEM ASK THEM QUESTIONS THEY ARE WILLING TO HELP YOU AT ALL TIMES RIGHT NOW I AM TRYING TO PURCHASE A HOME I ALREADY HAVE ONE BUT I AM GOING TO PUT IT FOR LEASE WHICH I;VE ALREADY HAVE THE RIGHT PERSON TO STAY IN MY HOUSE ANYWAYS YOU HAVE TO GIVE THE EMPLOYEES CREDIT FOR THE WORK THEY DO AND THE STRESS THEY GO THROUGH WORKING WITH A LOT OF CUSTOMERS YOU HAVE TO UNDERSTAND THAT WE ARE NOT PERFECT WE ARE ALL HUMAN THE ONLY PERFECT HUMAN WAS OUR LORD JESUS CHRIST WE NEED TO LOVE EACHOTHER AND HAVE A LITTLE PATIENCE JUST UNDERSTAND WHAT EVERYBODY IS GOING THROUGH LOVE YOUR BANK SOMETIMES THEY ARE YOUR LAST RESORT. THANK YOU BANK OF AMERICA AND HOPE TO HEAR FROM YOU SOON....

by Christopher Rubano From Saint Cloud, FL on April 19, 2009

They aren't willing to work with home buyers what so ever.

by dan bronson From Dos Palos, CA on April 14, 2009

bank of america falsely reported my income to get loan through going through my divorce i was told to get house appraised i did and it was 355,000 b of a she got just what was needed to pay off my ex because property values were high. We were going to refinance to what she called a acorn then property values dropped 80,000 and she could not refinance because it cant appraise high enough. no taxes, no ins and pmi on the loan appraises for about 95,000.

by Anonymous From Coopersville, MI on April 05, 2009

I make payments to and call a company by the name of "Leader Financial Services" this company wasn't a choice when selecting my mortgage company. In reading the find print of some paperwork I did see the name "Bank of America" mentioned. I'm just starting to deal with them for a short-sale so far it's been ok, can be very difficult to reach them via phone though.

by john pitts From Winter Garden, FL on April 02, 2009

They told me to wait and that they could help for over 5 months. Then they back stab me. Shame on them. They helped cause the problems, took money from the government and then refuse to help people. I am a vet,have paid my taxes and have been a good citizen and now I will be homeless because of BA SHAME ON YOU BANK AMERICA AND SHAME ON THE US GOVERNMENT. John Pitts

by Edward J. Spagnoli Sr. From McKinney, TX on March 30, 2009

I am attempting to combine my 1st and 2nd mortgage rate. My 1st is at 6% and my 2nd is at 10% and I would like to find a way to refinance at around 5% My problem is that I owe 131,000.00 and my home has dropped from 160,000.00 in value to 130,000.00 in value. I figured at 5% I woukd be able to save approximately 150.00 a month in payments which would be a great help during these times.

by Tammi Cattron From Cuba, IL on March 30, 2009

by Jesus L. Vazquez From Compton, CA on March 29, 2009

No comments

by Brian Richmond From Glenwood, IL on March 22, 2009

by felix odeniran From Laurel, MD on March 19, 2009

by Anonymous From Aurora, CO on March 15, 2009

by Vlad Timroth From Worcester, MA on March 12, 2009

by Anonymous From Sebring, FL on March 11, 2009

Not willing to work out a lower payment plan or adjust mortgage to reflect current market price.

by Pamela Bonds From Wayne, PA on March 03, 2009

They did nothing with my having 4 police reports, ID Theft report, the FTC is finally looking into this. I know I can sue them but I am not an attorney. The letters I received were so false, I responded immediately.

by Anonymous From Greensboro, NC on March 03, 2009

by Anonymous From Boca Raton, FL on February 19, 2009

by Ashley Duckworth From Theodore, AL on February 15, 2009

by Anonymous From Vienna, VA on February 14, 2009

by Shawn Littlejohn From Greensboro, NC on February 10, 2009

by Susan Strudgeon From Bay City, MI on January 24, 2009

by cynthia schulman From Medford, NY on January 24, 2009

by Larry Osterhout From Wichita, KS on January 16, 2009

by Philip Ketz From Nipomo, CA on January 15, 2009

by Anonymous From Cypress, TX on January 05, 2009

by Dionne Douglas From Fort Myers, FL on December 28, 2008

by Luisa Machado From El Mirage, AZ on December 22, 2008

by Amanda Sandkamp From Ontario, CA on December 17, 2008

by Anonymous From Redford, MI on December 15, 2008

by Anonymous From Saint Cloud, FL on December 11, 2008

by Kathy Mcdaniel From Modesto, CA on December 04, 2008

by Debby Gabriel From Dixon, CA on December 04, 2008

by Adrian Hairston From Stone Mountain, GA on December 02, 2008

by Anita Barber From Fort Mill, SC on November 25, 2008

by Anonymous From Carrollton, GA on November 21, 2008

by Anonymous From Indian Springs, NV on November 20, 2008

I felt that I dod not found the support that I needed i tried to negociate with the bank but they told me I didnot qualified for any program because I had 2 homes I wanted to negociate and even told them I could give them a house back and agreed to pay some money back in payments they did not accepted any negotiations.

by By Anonymous From Fort Lauderdale, FL on November 10, 2008

Called with fear of not being able to make payment in a month or 2. Husband just lost job month ago. BOA was horrible to us! The you are a valued customer schtick...is Bull. I want to make arrangements so we don't find ourselves in financial ruin. BOA is NOT THERE for the customer at ALL! THEY WELCOME FORECLOSURE! BOA wants to take our properties and resell at the higher value when the market changes. Ever try to purchase a foreclosed home? Ever hear of anyone making a deal on a foreclosure? NOT!Tehy are holding on to these properties!

by candace lovings From Liberty, NC on November 06, 2008

by Tracy Swafford From Magnolia, DE on November 04, 2008

So far my comment is poor because they are not willing to help me and my family and I just get more and more upset when I speak to them, they are not trying to help or ease the situation or even just say that they will do all they can to help me.

by BRIAN WOZNICKI From Las Vegas, NV on October 31, 2008

They worked hard to qualify me, now I feel I'm on my own.

by debora atkins From Dundalk, MD on October 30, 2008

by Adanna McAlpin From Acworth, GA on October 26, 2008

by Joe Harper From McKinney, TX on October 22, 2008

Bank of America agreed to do a loan modification to help get me caught up. When I sent the agreed amount on their due date I called to get the loan modification papers. They then decided I didn't qualify for that program (even though the had already approved it)and rejected my payment because the payment did bot cover the total amount owed.

by Jenalea Berg From Antigo, WI on October 20, 2008

by Michael Henderson From Fair Haven, MI on October 18, 2008

They have switched names 3 times since I refinanced-it was LaSalle then ABNAMRO then Bank of America it may have changed again-the option they presented me with was a higher payment to catch up my loan-even after I explained that I went from 2 incomes to one income and copuldn't make the other payment. They rejected partial payments that I tried to send-I have given up.

by Angela Wallace From Lusby, MD on October 12, 2008

they have always been good to me ... i am just really struggling right now

by kevin p From Eden, NC on October 12, 2008

by matthew zielinski From Caledonia, MI on October 09, 2008

by Raffi Noradoukian From West Hills, CA on October 08, 2008

It is actually Countrywide and so far not helping me.

by Anonymous From Rathdrum, ID on October 07, 2008

BOA thinks they are above the law. Mediated twice on a foreclosure where they returned all payments sent, then filed foreclosure. We sent what was due. They say we didn't send enough. Asked how much was enough. Reply was "I don't know".Cannot get them to follow court ruling. They have drug this out for 5 years. Still not settled.Guess they can make their own laws.

by nick lopez From Saint Cloud, FL on October 04, 2008

they are good but know that i am so far behind they are not available i leave message to loss mitigation and emai/phone and they don't respond not even the collection or even the attorny number responds they put attached to my loan number i am attempting to communicate with no resolve i did what they said i got part time work its not enough but i'm doing all i can

by Anonymous From Kent, WA on September 29, 2008

they are the only ones we have ever had so I don't have anyone elso to compare them to.

by Shakina Cocroft From Washington, DC on September 15, 2008

I don't have another company to compare it to but some representatives are more helpful than others.

by Kimberly Wright From Ladson, SC on September 15, 2008

by Sherry From Taneytown, MD on September 11, 2008

Worst service ever. Cannot get a straight answer from anyone concering a foreclosure. Was flat out told "can't help you, it is purged from our system". If that's the case, take it off my credit report. STUPID People!

by mark frycek From Skokie, IL on September 11, 2008

by Michael Oliva From South Dennis, MA on September 09, 2008

by allison elashmawy From Hollywood, FL on September 01, 2008

by rita estrada From Moyock, NC on September 01, 2008

HAVE HAD SOME TROUBLE WITH THE REFINANCING/APPRAISAL SITUATION, BUT HAVE HAD OVERALL GOOD CUSTOMER SERVICE AND REFERALS.

by Clarivel Hernandez From Waiteville, WV on August 12, 2008

by Melanie Hodgkins From Auburn, MA on August 10, 2008

by Anonymous From Barberton, OH on July 31, 2008

It was not the banks fault, it was the attorney's faults for letting this situation happen. But a few of the people in Loss Mitigation have not been very kind. People are already under enough pressure and stress from this kind of situation that it sure doesn't help. I guess from reading about other institutions, they are average. I feel like they could help me out because I do own half of the house and they could have worked around the deed last year and helped me keep the house. Especially when the attorney's would not help me and told me that they (BOA), didn't need a Quit Claim Deed faxed to them to put you in a workout. They caused me to be behind.

by Anonymous From Austell, GA on July 29, 2008

they initially helped me, of course to their advantage and higher payments, but when i still had trouble, it became hard to contact them.

by Felecia White From Aristes, PA on July 17, 2008

I wanted to avoid this w/ a loan work out program but had little cooperation.