Bank of America

by Krista Slack From Simi Valley, CA on January 31, 2012

by Anonymous From Mission, TX on January 25, 2012

They never reply, I try calling them every day without a response!!!

by Anonymous From Hattiesburg, MS on January 25, 2012

I am pleased that Banc Of Amercia has worked with me regarding my loan in the past and present and I wish to continue this business in a postive outcome. however, when I applied for a loan modification, i was only 3 months behind and I did not make any other payments when the loan modidication process began because i was told not to because it would interfer with the processing of the loan modification, now i am 8 months behind. I submitt all information to them and received a call a fews days later after they had already denied the modifications. thank you

by Anonymous From Interlochen, MI on January 24, 2012

I paid BOA a modified payment for 26 months, received a letter saying I qualified for HAMP, the modification packet never arrived, I kept calling, than BOA said I was not approved. I had to start the modification processs all over again. BOA rejected my 26th modified payment, and did a sheriff sale on my home of nearly 10 years on Dec 21, 2011. They have since called wanting me to send the same documents again. I need help, want to keep my home, feel as if a criminal act has been committed on the Banks part. I do not have a lot of money to spend on an attorney, and such. I hope to find help somewhere, soon, it seems the people in this country who have suffered a financial loss, get pushed out of homes, lied to and where do we turn next.???

by Robert Brodeur From West Warwick, RI on January 23, 2012

by Anonymous From Southgate, MI on January 17, 2012

by Anonymous From Highland Mills, NY on January 17, 2012

by Cindy Massey From Imperial, MO on January 13, 2012

We have been working with them on home modification for over 6 months no luck.

by Jeanette Schmidt From Boonville, IN on January 10, 2012

There isn't enough space to express my feelings or to document what they have not done for me!!! Other than the death of my husband and immediate family members, this is the worse experience of my life.

by linda sherman From Lockport, IL on January 10, 2012

by tamara kittrell From Tulsa, OK on January 09, 2012

Before i was 3 mths late on the payments, i contacted them, they denied me for different reasons every time. home loan modification. I am on SSDI and no tax is taken out. they made me fill out forms again and then denied me for some other reason. this is a fraudlant bank, fannie mae had my loan they did not just buy it jan 3. they will not give me any information..

by Charles Healey From Rochester, NY on January 09, 2012

by Pete Limon From Long Beach, CA on January 08, 2012

they are insensitive with other needs of people. as long as they see the money for the monthly mortgage that they could get, it's okay for the homeowner to not eat and pay other bills. they are the top priority.

by Jason Bolstad From Everett, WA on January 04, 2012

by brad anderson From South Jordan, UT on January 02, 2012

Several things were talked about and supposedly put in our file, but upon next discussion, there was no record of the discussion.

by julie seghetti From Oakland, OR on December 28, 2011

never sends anything

by Justin Lundberg From Talent, OR on December 28, 2011

They have been extremely unhelpful,nobody seems to know anything and the amount of time I've spent trying to get my loan modified with absolutely no help from anybody. They never get my paperwork or modification requests and they've dragged me along long enough to get a sale date on my house. I wouldn't feel comfortable sending this company any money without legal help for I fear they'd just take it alone with my house. I need my home since I've spent tens of thousands to remove a second and build a shop so I can finally get back to work after my father and business partner passed away and my wife of ten years left me with our 3 children.

by Anonymous From Pittsburgh, PA on December 22, 2011

I didn't know it was against the law to not modify loan.

by LaWanda McCall From Hope Mills, NC on December 21, 2011

Terrible company to deal with, when I purchased my home I was with Countrywide and then Bank of America took over and they have been nothing but a headache ever since. I have sent in loan modification documents for the last 8 months and magically the paperwork disappears and I have to start the process all over again. All while they are continuing to ruin my credit.

by Terry Neely From Cincinnati, OH on December 16, 2011

I have been sending in all my paperwork to do a workout plan and they still sold my home. My loan was taking over from Countrywide and once they got my loan everything went wrong Bank of American will be the next bank sued in a class action due to they don't help save your home they want to take your home my home isn't even worth what they are asking for in payment I could have stayed in my condo Bank of America sucks they need to really get it together

by Dawn Packwood From San Pedro, CA on December 15, 2011

by Ann Hager From Cudahy, WI on December 09, 2011

I tried the last 2 years to modify my loan papers were list false hope given and never had the same person and no one knew what the other did or where the file was

by Anonymous From Wright City, MO on December 06, 2011

by charles smith From Huntington Beach, CA on December 06, 2011

by Gena Binder From Madison, WI on December 06, 2011

by Anonymous From Pasadena, TX on December 05, 2011

by Anonymous From Las Vegas, NV on December 03, 2011

by Kenneth Crossman From Fort Payne, AL on December 02, 2011

In 15 years I have experienced no problems until this lender purchased my mortgage from Countrywide. I would not recommend them, My disputes with them have fallen on deaf ears and they have transferred control of my account through six different divisions so I am never able to resolve the dispute. My account was current and they deferred my payments to a miscellaneous credit without my knowledge and reported bad credit 180 days late even though payments were received on time. Now they foreclosed to cover up their error because they have no documentation to support their actions. So I am taking them to court. Living in a septic system would be preferable to a home mortgaged by them.

by thomas kolodziej From Manteno, IL on December 01, 2011

by Elle From Texas City, TX on November 29, 2011

After my husband and I separated, he filed for loan modification. It was one packet after another of the same info for months. Finally, I moved back home, thinking that if we pooled our money, we could just resume normal payments and get on with possibly selling the house or what have you. Before we could make a payment arrangement, we were turned down for a modification. Still, I figured it was okay because we were going to make an arrangement, anyway. We got the up front money together and Fed Ex'd it to the Dallas office. At that point, there was no sale date on the house, but we were in foreclosure since we opted to do the payment plan. Fine. So...I called to make the first payment and was told they had no record of the play. Then I was informed that I could not make electronic payments because we had a SALE DATE. After about an hour, the woman 'handling' our account found the arrangement agreement. Yesterday, I opened my mail to find a refund of the first payment made. Hm. I called. They cannot find any record of the up front money. I told her that I fed ex'd it. She said I probably forgot to put the money in the envelope. She said that maybe I was trying to buy time. ??? She said the Fed Ex guy probably signed the thing himself and tossed my payment on a counter. OMG! Long story short, I went to my bank today and found out BOA has not cashed the cashier's check for the up front funds. After speaking with my 'handler', I was told I could pay the funds AGAIN. I told her that would not happen. Period. Right now, I'm waiting on a call back and trying to figure out what on earth I'm going to do if we have to move. No clue...Scared and angry and I don't understand why the people at BOA try to work against you.

by Vickie Cureton From Greensboro, NC on November 28, 2011

by Anonymous From Chester, CA on November 25, 2011

First when switching from Countrywide to B of A they lost our home modification papers. We were told we were to skip payment (false info). Then when modification done with B of A, they failed to tell us the trial payments would not be actual and did not say they contained no interest...this greatly reduced our tax refund causing us to get behind more (pay registration and auto insurance through refund). Then got further behind when I applied for auto withdraw. I was afraid to send a payment and then have them try to withdraw. By the time they got to my request I was behind again and they wouldn't approve. During all of this I kept getting calls from them for someone else; same last name but different city!

by Anonymous From Ellensburg, WA on November 21, 2011

WORK IT OUT TEAM HAS LITTLE EXPERTISE IN THE SAVE HOMES PROGRAMS THAT THE GOVERNMENT IS sponsoring AND Don't WANT TO HELP HOMEOWNERS

by Anonymous From Knox, IN on November 21, 2011

Bank of America has the worst customer service department I have ever experienced. I was told that I needed to make a payment on my mortgage less then my normal amount and my mortgage would be in good standing because I had a $600 dollar credit that had not been applied to my account. I made the payment that day on the phone. Check fee was waived because I was paying in full and the money was sent back to me as an unapplied partial payment and was told I was behind 3 months on my mortgage. No one can explain to me why I was told this and now they are pushing to foreclose.

by Erin Haney From Hebron, IN on November 17, 2011

Trying to work something out was only making my monthly payment higher with an adjustable rate. I do not have a second mortgage and instead of giving me options even paying biweekly they were not that willing to work with me.

by Anonymous From Porterville, CA on November 16, 2011

They have a good game going. They string you along, they loose your papers, they drop your calls after being on hold for over an hour. They close your mod case for no reason at all and you must start over (AGAIN) and again and again! They deny you because they say you didn't provide them with the info they requested, but yet they did not request info. And then you have to start over again! They send someone to help you. She shows at your house and then disappears and no one knows how to get ahold of this person who said they are there to help!

by Michelle Stickney From Butler, IN on November 16, 2011

by Faira Jackson From Knoxville, TN on November 16, 2011

by JENNIFER jackson From Houston, TX on November 14, 2011

I HAVE TRIED TO GET HELP FROM BOA AND THEY WERE/ARE NOT WILLING TO HELP. ITS ALMOST LIKE THEY WANT YOU TO NOT HAVE YOUR HOME.

by Anonymous From Albuquerque, NM on November 13, 2011

by JOHN EVANS From New Carlisle, OH on November 08, 2011

I have tried numerous times to work something out with the lender, but they refused to help me.

by Anonymous From Hudson, NH on November 08, 2011

Initially, when I fell behind on my mortgage, my company did move forward with a modification loan, and lowered my interest rate. However, when I fell behind again, we made an agreed payment schedule. There was a miscommunication regarding when my electronic payment would reach them, so it arrived days after the date expected. They anticipated receiving it on the day I was paid, which was actually the day I made the payment. Since then they have moved very quickly to foreclosure.

by Josh Taxson From Oakland, CA on November 07, 2011

by CONNIE COVERT From Lawson, MO on November 06, 2011

THEY CAN NOT EVEN TELL ME WHO OWNS MY MORTGAGE. THEY KNOW WHO THEY SOLD THE NOTE TO THOUGH. I WANT TO SUE THEM FOR ILLEGAL CHAIN OF TITLE AND MORTGAGE FRAUD.

by Anonymous From New Philadelphia, OH on November 03, 2011

by Robert Hines From McKinney, TX on October 31, 2011

I will never work with BOA again in my lifetime. It seems they can get help from the government, but, they can not pass any help on to their customers. What a racket !

by Phyllis Kopylec From Northford, CT on October 29, 2011

Phone contacts were always polite !!

by garland moore From Alma, GA on October 28, 2011

i did 4 modifications and still no relief or help

by robert mac arthur From Newton, NJ on October 26, 2011

by oba harris From Upper Marlboro, MD on October 25, 2011

by Anonymous From Lexington, NC on October 24, 2011

I am just not sure whether I can trust them helping me try to get back on track. I have been told to many different things by different people and they don't go together so I am just really scared of losing my house. This is something my husband and I have worked for all our lives and now that we have the opportunity to own our own home we have had so many obstacles, now that we have things under control we are just having a hard time trying to get it all caught up.

by JOSEPH KUYKENDOLL From Trenton, OH on October 24, 2011

At the beginning I tried to contact them several times to try do something to lower my payments cause I had just got laid off and ex-wife left me at same time. They told me to get off unemployment and find another job, and another time told me to rent out a room in my house.........so I said you won't get another dime from me............but now I don't want to loose my house.

by Anonymous From Dora, AL on October 24, 2011

by Anonymous From Newton, IA on October 17, 2011

i agree with the other comments about being offered a modification but once you did you never heard from them for months then get a letter stating how far behind you are. and the only way out was paying all that was behind.

by Anonymous From Washington, PA on October 16, 2011

I got a chance to work with Fannie Mae through Bank of America. I got the package plan approximately July 29th. The first reduced payment was due August 1st. How can someone prepare for that? I finally scraped up the money for the first payment September 15th. They said I no longer qualified for the reduced payments but i would have been ok if i called by September 5th. I also mentioned that I could make the next payment in 2 weeks after the first one. They refused to worked to work with me.

by Anonymous From Waynesboro, PA on October 16, 2011

When I refinance with them in 2009 they went by 31% of my income and only saved us $100.00 on our mortgage, when I even told them my wife is unemployed and all the bills are on me. They really don't care. But they can take are tax money for their bail out, but they sure can not help the American people.

by Anonymous From Waurika, OK on October 13, 2011

by Rebekah Palmer From Spokane, WA on October 13, 2011

by pamela dallas From Austell, GA on October 12, 2011

I've tried to prevent this before it got to this point. They told me that I couldn't because I didn't have a job. The only income I have is disability for my son.

by Rose de la rosa From Austin, TX on October 12, 2011

by Anonymous From Ventura, CA on October 11, 2011

by James Roberson From Capitol Heights, MD on October 10, 2011

Contacted them over year ago, told about my job situation and being layoff. Ask for loan modification I was sent the paperwork however after I sent it back I called to confirm receipt and they told me they never got it. I filled out the paperwork again and sent, never received a response back from the bank. I called to check on the status and they told me I did not qualify for the loan modification and did not provide a explanation.

by ricky anderson From Moline, IL on October 09, 2011

by Lara Page From St. Robert, MO on October 05, 2011

I had contacted them over a year ago to try to get help. I always spoke to someone "overseas" that was hard to understand, they would tell me we qualified for help and would send paperwork. Never got the paperwork, called again about 6 months later, same conversation, same results. We were also told not to make any payments to BoA until we heard from them. Now we received a foreclosure notice.

by julie diesen From Orange Park, FL on October 03, 2011

I have asked for help and options several times to be told to wait and now i am in foreclosure

by walter moman From Grand Prairie, TX on October 01, 2011

by Joseph kilfeather From Arlington, TX on October 01, 2011

no comment

by kathy kuchenbecker From Barstow, CA on October 01, 2011

i just don't like them. this is second loan with them, this one having been acquired from countrywide, and they won't assist with the PMI situation. they won't take into consideration my perfect payment history nor the fact there isn't a pc of equity to be found in barely a home. i am not in jeopardy of foreclosure at all, i just want to quit the PMI.

by James Clark From Fredericksburg, VA on September 27, 2011

by Cassandra Champion From Roxboro, NC on September 26, 2011

I have tried working with them and submitted everything to them. I received a letter saying that I was approved and then I received an email saying I was denied. No reason or explanation. Very frustrating. I had bad luck but I am trying to get ahead.

by N Shaw From Perris, CA on September 24, 2011

They have attempted to help me resolve this problem and I appreciate it.

by SANDRA GARIB From South Ozone Park, NY on September 22, 2011

by Regina Kemker From Rushville, IN on September 16, 2011

They have not only been rude & incredibly miserable to work with but now they have trashed my credit score so i cant get out from under them its a catch 22, they take over our loans, won't help us in difficult times & now no one else will help us either. Just 2 years ago,pre- BOA, we had almost perfect credit. The failing economy & misfortune for many americans sure paid off for them. What will they do with all these homes they are kicking families out of??? If anyone knows of a good lawyer & a way to take BOA down please include me. I never thought that a simple mortgage buyout would cause me & so many others to lose what we've worked our whole lives for. GREED is the word. I'll bet CEO of BOA has his cozy luxury home without fear of foreclosure. This company needs stopped & we as common americans need to stand against this crap that they are doing to us all. I would be very happy to join a class action suit against these thieves, they are stealing our homes for now good reason when we want to buy them.

by Charles Kemker From Rushville, IN on September 15, 2011

They would & will not work with us. We called them before things got bad financially to prevent this from happening & we were told that since we were not late yet they could do nothing, now that its bad they tell us to get out our checkbook & we can take care of it today or they will proceed with foreclosure, that is our options?? We feel so helpless & they can see that for 5 years we never missed a payment, we just hit a rough spot. They just want the money & they don't want to work out anything else. Its been a horrible experience. Countrywide was so much better.

by 20 months From Sacramento, CA on September 14, 2011

We were approved for a modification when the loan was with Countrywide. It was going through the process, and we were making the payments. Then Bank of America took over the loan, and they managed to lose the paperwork. They gladly accepted the money, but didn't honor the modification. We have re-applied multiple times with Bank of America in the past 20 months. They are horrible. If you ever do get to talk to someone knowledgeable (the negotiator), they don't seem to really want to help you. If you don't fax them paperwork within several hours, they cancel everything, and you have to start over again. I think the whole thing is a scam. It is a front to satisfy the government to make it look like the bank is trying to make things right.

by heidi styles From Richmond, VA on September 14, 2011

they will not work with me at all for me to refinance my house

by Jonathan Schaefer From Forest Falls, CA on September 13, 2011

we had to loan modifications with them, they sold our loan over and over, through us out of the modification, now they say we don't qualify for MHA or Loan Modification. for three years we have been going through this with B of A A, no notice of foreclosure as of yet

by Anonymous From Dover Plains, NY on September 12, 2011

by Anonymous From Deer Park, TX on September 07, 2011

by Anonymous From Clearwater, FL on September 07, 2011

by Anonymous From Gulfport, MS on September 06, 2011

Google complaints on Bank of america. Too numerous to list.

by michael werner From Centereach, NY on September 04, 2011

by Anonymous From Morrice, MI on September 03, 2011

by olga caceres From Elizabeth, NJ on September 01, 2011

They gave a Trial Modification 1536.37 I had paid it for 15 months at the same time they kept on reporting me late and not paying the full amount ??? Hope counselor He kept on asking me to have home owners insurance and he couldn't understand that home owners was part of my maintenance fee.!!??

by audrey walls From Nashville, TN on August 31, 2011

I feel they set me up. I got a loan modification in 2010 that gave me a payment of 836.00 per month. There was a flood here in may 2010, I had flood insurance, $117.00 worth of coverage, afterwards BAC decided I need more coverage got it and caused my mortgage payment to go to over $900.00.

by Anonymous From Stockbridge, GA on August 30, 2011

by John Williams From Mechanicsburg, OH on August 30, 2011

by Mike Smith From Saint Joseph, MI on August 27, 2011

Keep telling us they are sending documents that never come

by Jeremiah Corona From Oak Lawn, IL on August 26, 2011

Applied for a mod, more then a year and half ago, no luck . Now they are sending everything known to man trying to get me modified. With through it all over the phone and was told we do not qualify.

by Anonymous From Boise, ID on August 22, 2011

by Korina clemente From Findlay, OH on August 22, 2011

I have tried to get modification and they have lost my paperwork each time. Then tried to fax and lost them in that process also.

by Anonymous From Tulsa, OK on August 19, 2011

Countrywide had my mortgage.

by Anonymous From Trinway, OH on August 16, 2011

they did not want to help me one bit. Signed up for save the dream sent in the new first payment and they sent it back to me saying it didn't cover the back pay that was owed. I sent in what they told me to send in

by Daniel Cochran From Dallas, GA on August 16, 2011

by Garry Roberts From Garden City, MI on August 13, 2011

Offer no help or options to work anything out to keep my home of 26 years. from just falling behind to being very far behind.

by Anonymous From Oceanside, CA on August 10, 2011

by Anonymous From Jacksonville, FL on August 10, 2011

by HARJEET OJLA From Yuba City, CA on August 10, 2011

by Anonymous From Bondurant, IA on August 08, 2011

bank of america are money hungry and will do anything to keep the rich rich.

by Pauline Reed From Tampa, FL on August 04, 2011

We have inherited our property from my Father-in-law. Just before he passed away he had this loan taken out and we had to do as he said and sign the paperwork because of his age. Then he passed away and we had both left our jobs to take care of him, because we could not trust anyone that we hired. We both had good jobs at the time and they were not there when we were able to go back and now we are in trouble. We can not even get BAC to acknowledge the fact that there was no estate to William W. Reed it was Sole Survivorship and they won't put it in our names, or even guarantee that any payments we make will be accepted to our loan modification. We are lost

by Kenneth rogers From Monroe, LA on August 04, 2011

by Anonymous From Topeka, KS on August 01, 2011

by Anonymous From Garland, TX on July 29, 2011

by Anonymous From Fresno, CA on July 29, 2011

by Anonymous From Roswell, NM on July 26, 2011

by Anonymous From Rockford, IL on July 25, 2011

by Anonymous From Tomball, TX on July 24, 2011

by denise mills From Lockhart, TX on July 23, 2011

by Anonymous From Bethlehem, PA on July 23, 2011

Go to your senator to get help with B of A. We are working through our senator's office and getting quick response from B of A.

by Anonymous From Sidney, OH on July 22, 2011

by Robin Baker From Bartonsville, PA on July 21, 2011

by Anonymous From High Ridge, MO on July 17, 2011

by james findley From Excelsior Springs, MO on July 16, 2011

by jennifer lewis From Payette, ID on July 16, 2011

by joan lawson From Oakland, CA on July 15, 2011

by Charlott Moore From Humble, TX on July 13, 2011

by Anonymous From Placentia, CA on July 13, 2011

by Klaus Wilmsmeyer From Louisville, KY on July 13, 2011

They have sucked regarding helping. I do not understand why someone who is in a hardship or foreclosure, can get a MOD and I can't get a lowered payment but I have the ability to pay my mortgage and not get a lowered payment or refinance , so I can help get rid of my other debts?????? The whole idea of helping someone who is in foreclosure VS my situation is almost DISCRIMINATION!!! If the banks can help someone who is 90 or more days behind and lower their payments , why not mine!!!

by Anonymous From Akron, OH on July 12, 2011

by evan crayder From Land O Lakes, FL on July 11, 2011

by Ynonne McLean From Colorado Springs, CO on July 10, 2011

by gary francis From Gladstone, OR on July 10, 2011

by Anonymous From Upland, CA on July 08, 2011

by Jacob King From Wilmington, DE on July 08, 2011

by rebecca ciardelli From Peterborough, NH on July 06, 2011

Have fought to keep my house for years with them. We are in a modification now and it took me 4 years to do it but it is not helping us much.

by Anonymous From Houston, TX on July 02, 2011

Its horrible I've been trying for over a year and nothing absolutely nothing I became sick with cancer and became disabled I didn't ask to be sick I wouldn't be in the situation if I had remained healthy I simply need some help and from someone to be honest with me instead of charging me money and not helping

by Anonymous From Cypress, TX on June 30, 2011

We have made many attempts to save our home. We have applied for modification plans and have been issued denial letters stating paperwork was missing and someone would contact us within 10 business days- no call. We have also tried to refinance and were denied. No help what so ever, and cannot get an appointment to speak to a person face to face to discuss different options that we can take to SAVE OUR HOME.

by Floyd riley From Beaumont, TX on June 30, 2011

by Anonymous From Albuquerque, NM on June 29, 2011

I'm trying to get a Home Loan Modification for the last 10 months, I've spend a lot of money faxing the papers that they claim never received, keep sending them, they keep asking for the same papers with a new date, claim the other ones expired, and we keep doing this for ever.

by Stephanie Roth From Winter Springs, FL on June 28, 2011

by Anonymous From La Porte, IN on June 25, 2011

BAC is horrible with their communication, and you never speak to the same person, just someone in front of a computer that rarely has any knowledge. I have made 3 or 4 attempts since Jan 2011, to save my home, with BAC requiring massive amounts of paperwork, which has always been faxed, yet they say they never received.

by Anonymous From Cedar Grove, NC on June 25, 2011

by Anonymous From Hudson, FL on June 22, 2011

I tried getting a modification but it was because of the modification last year that messed up my credit.

by thomas pilkerton From North Beach, MD on June 16, 2011

our lender did modify us a year ago but the terms were not permanent and our mortgage didn't go down much at all. We were forced to pay lender placed insurance and our terms change in 2015. they return to 8-75% adjusted for the rest of term. We paid an outside source to get the modify that we are in now and it isn't permanent and our payments were not reduced enough to allow us to afford it. We feel cheated and justice was not done for us at all. Just learned MERS owns our crazy loan and bank of america doesn't seem willing to take a second look and restructured the loan.

by Lashun JOHNSON From Birmingham, AL on June 15, 2011

by Amanda Busser From Atlanta, GA on June 15, 2011

I have been trying to work out a reasonable solution since last August and they have not offered to help and have actually caused me to get further behind in my mortgage payments

by Anonymous From Baltimore, MD on June 13, 2011

by Darlene Bolden From Rockford, IL on June 13, 2011

Tried to get a mortgage modification a year ago. We were at this for an entire year with Bank Of America. First our paper work was there and told us to call every few weeks to see where we were in the process. After about 9 months of trying to get the mortgage modification,our paper work turned up lost. Never felt so low in life after being toyed with and jumping through hoops for almost an entire year trying to get a modification.

by Anonymous From Ellenwood, GA on June 09, 2011

by Anonymous From Aurora, MO on June 09, 2011

Get a different answer to the same questions and they don't seem to do their part to help the customers to obtain their home...

by Eduard Fulop From Yonkers, NY on May 31, 2011

by anjanette broadway From Memphis, TN on May 31, 2011

I want to save my house. They have not been successful for me. I been going through so much from countrywide,and then bank of america. This been going on since 2007 when I lost my job. That is when all this run around started.

by claudia hernandez From Anaheim, CA on May 30, 2011

siempre me han tratado como si me ignoraran, cada vez me dan diferente informacion, nunca reciben los documentos a pesar de que los hemos mandado como nos han pedido y llamado para comprobar que los recibieron, esta es una de sus motivos por los cuales no nos han calificado. en otra ocasion alegaron que no cumplimos con los pagos de prueva lo cual es falso, pero no pudimos corregirlo ya que segun ellos el periodo de reclamo habia pasado, y lo mas reciente es que nos dimos cuenta de que seguian poniendo en nuestra deuda el pago de una aseguranza PMI, que ellos mismos habia cancelado desde el 2009 lo cual ya aceptaron, y al momento de que nos den una respuesta sobre esto solo nos dan respuestas sin sentido pero nunca relacionadas con nuestra pregunta, esquivando su responsabilidad.

by Gina Davila From Moreno Valley, CA on May 28, 2011

Our mortgage company has given us the complete run around,and have had us submit applications and income information at least 4 times in the last 2 years. They never have an answer for us when we call. We are constantly told that our account is under review.

by Anonymous From Clearwater, FL on May 26, 2011

by Joey Hall From Tampa, FL on May 24, 2011

by randi mcdavid From Lewis Center, OH on May 21, 2011

by Anonymous From Kannapolis, NC on May 21, 2011

by Ernest Longs From Colorado Springs, CO on May 20, 2011

They have been very helpful. I have not been able to meet my obligations due to unforeseen setbacks.

by Anonymous From Wisconsin Rapids, WI on May 17, 2011

A Bank of America representative told me to not make payments while I was trying for the making homes affordable process. She was the one that gathers my info and gave to the investor. Then Radian tried to help (they hold the insurance for my mortgage. They did nothing to help. I wanted to pay back payments but now they want foreclosure fee. they just gave me a no on a modification and already I have foreclosure fee's. They must of been working on this. I thought you had a 60 days before they start foreclosure after a decision about a modification.

by June Blaschke From Redlands, CA on May 10, 2011

They string me along but would not approve any plan I requested. One modification application after another just to be denied. They knew that I did not meet their qualifications but kept stringing me along. They refused to meet us half way on any other plan.

by Anonymous From Saint Petersburg, FL on May 09, 2011

Very compartmentalized. Can never reach anyone with authority. Gave up.

by Jennifer Bailey From Hood River, OR on May 06, 2011

by Anonymous From Buffalo, NY on May 06, 2011

by carmen fernandez From Rego Park, NY on May 06, 2011

by Anonymous From New Bern, NC on May 05, 2011

by April Martin From Gautier, MS on May 05, 2011

Bank of America customer service has treated me with respect and I like them as a mortgage lender. Not sure they have tried all options to assist me in my situation.

by Jennifer Speer From Colorado Springs, CO on May 04, 2011

by Robin Bilanski From Smithtown, NY on May 03, 2011

Bank of America is terrible to work with. They just stall you--telling you they didn't get paperwork when in fact it was sent several times and its right there in their file. They don't want to help nobody but themselves.

by Anonymous From Garner, IA on April 30, 2011

by Anonymous From Gloversville, NY on April 27, 2011

by Brenda Fontenot From Stockton, CA on April 27, 2011

I had a forbearance and I paid them on time. I have done everything ask, but they will not work with me.

by Barry McClintock From Monmouth, IL on April 27, 2011

Like dealing with robots. Canned lines, dropped calls, no one knows anything or has any authority.

by Glenn Wetherell From Granville, NY on April 26, 2011

by Elizabeth churchill From Villas, NJ on April 26, 2011

they told me in November that I was a good candidate for the loan modification program. Now after submitting tons of papers over and over they say no.

by Anonymous From Shalimar, FL on April 25, 2011

we've been denied to get loan modification by Bank of America last friday!after several months tried to send millions of paperwork to Bank of America.. finally we were denied!! we don't want to foreclosure or short sale want to live OUR HOUSE!! PLEASE Help me!!

by kenneth shull From Deming, NM on April 24, 2011

by Norman Farino From Fresno, CA on April 19, 2011

by Shayla Risch From Snyder, NE on April 18, 2011

Wasn't given all information when was in a workout program

by Heather Schermann From Martinton, IL on April 14, 2011

by Anonymous From Lewiston, ID on April 13, 2011

They said they could help me, we have already been taken advantage of by a 3rd party company who said we could do a loan modification. And they said we were approved for this, come to find out it was all a lie. Now the bank after saying they would help has turned their back on us. I am just sick....

by Garry Flowers From Troutman, NC on April 12, 2011

After waiting more than four months we were denied a loan modification. My wife lost her job and unemployment benefits; causing her to deplete her 401k to make house payments. We were told that since we made the payments, they thought we were OK. Now one weak salary will not support our family. We have been paying for this house for 14 years now. We are facing a huge loss in equity and security for our son. We only need a lower house payment to survive, but never got approved. We continue to make desperate moves to survive.

by Sean Humphries From Washington, DC on April 11, 2011

they have too many people working and too many houses to keep up with

by linda osborne From Goose Creek, SC on April 09, 2011

they said they could not help me until I was 3 months past due,and now I am past due...I do not want to do this but I do not have the money

by RAMONA WILLIAMS From Greensboro, NC on April 07, 2011

by sandra rios From Fort Worth, TX on April 05, 2011

by chanel buddie From Carbondale, PA on April 04, 2011

by troyce wiiams From Riverdale, GA on April 03, 2011

Was very nasty at times and never really wanted to help

by Africa Washington From King George, VA on April 03, 2011

They told us that we had a modification , now there saying that it did not go through and we are facing foreclosure!

by Anonymous From Hagerstown, MD on April 01, 2011

Bank of America KNEW day one that we were apparently not eligible for a loan modification. However they informed us for over a year (while they were processing our modification request) NOT to pay or mortgage and just wait for the modification details. We contacted them weekly and were assured that all was well...that was until they notified us that we were not eligible and there was nothing they could do for us. While ultimately our mortgage issues are our fault they were HORRIBLE at communication and their false assurance and bad advice have left us in a sickening place.

by Anonymous From Maben, MS on March 30, 2011

Bank of America was not my original mortgage company, however now they are after it appears we are in foreclosure....

by Anonymous From Franklin, VA on March 30, 2011

Very difficult to deal with and hard to reach. Denied my mother twice for a loan modification.

by shawn wood From Jackson, TN on March 28, 2011

by Saidy Miller From Lemon Grove, CA on March 27, 2011

The investor on my loan has been very difficult to work with. B of A almost approve and modified my loan but the investor said no causing further forbearance. They knew I was in an interest only payment and they didn't modify my loan.

by Anonymous From Jersey City, NJ on March 25, 2011

They just set you up to fail all over again. They do not think outside the box. If my income has reduce how can you increase my mortgage payment and call that help!

by ferry walker From Fostoria, MI on March 25, 2011

by tammy williams From Lancaster, SC on March 24, 2011

by Anonymous From Lancaster, PA on March 23, 2011

They worked us over twice trying to do a home loan modification. They do not care about their customers only their dollar.

by jennif pearce From Michigan City, IN on March 21, 2011

by Anonymous From Sturgeon Bay, WI on March 21, 2011

by Willie Davis From San Jose, CA on March 18, 2011

by delores foster From Gates, NC on March 18, 2011

THEY Actually GAVE ME THE RUN AROUND AND TOLD ME THEY WOULD BE WORKING WITH MY HUSBAND AND I AND IT NEVER HAPPEN AND I WOULD CALL EVERY DAY AND WAS PLACED ON HOLD AND TOSS AROUND FROM ONE PERSON TO ANOTHER WITHOUT ANY RESULTS

by michael torino From East Haven, CT on March 14, 2011

they have been less than willing to work with us or understand if they just extended our loan term to 30 years and lowered our interest rate we would be able to afford out loan with them.

by linda osborne From Goose Creek, SC on March 14, 2011

the bank will not help me at all

by Anonymous From Atlantic City, NJ on March 12, 2011

by K Castle From Lexington, KY on March 11, 2011

by Anonymous From Saint Louis, MO on March 08, 2011

by Daniel Nieto From Plant City, FL on March 08, 2011

by Anonymous From Mcdonough, GA on March 07, 2011

by Edmon Laster From Robertsdale, AL on March 07, 2011

BOA is so large that the right hand does not know what the left hand is doing. We were talking to a person about refinancing one day and found out they had began foreclosure the next, literally.

by Wayne Stroud From Long Beach, CA on March 05, 2011

I have been seeking modification from Bank of America for this property and my primary home since October 2010 and received no assistance whatsoever

by Anonymous From North Vernon, IN on March 05, 2011

by Anonymous From Rio, WI on March 03, 2011

by Mary Furler From Indianola, IA on March 02, 2011

by Anonymous From Flowery Branch, GA on March 01, 2011

by Dena Linn From Bellefonte, PA on February 25, 2011

by regina ashley From Ahoskie, NC on February 23, 2011

by Diane Lyzen From Streetsboro, OH on February 21, 2011

They have not been helpful whatsoever! We get repeated calls from their customer service reps. and just keep repeating our situation to minimum wage reps. who have no idea what's going on! They offered us a lower payment a month of $5.00!!! This is unacceptable and ridiculous! We now have 2 full time incomes and are current on all of our bills, why can't they work with us? We have put 22 years. into our home. They have already taken allot of money from us. We want to stay here, so why take our home?

by Malena Castillo From Milwaukee, WI on February 21, 2011

by Tiffany Brown From Topeka, KS on February 21, 2011

by Jaime Fernandez From Humble, TX on February 21, 2011

by Emery Allen From High Point, NC on February 17, 2011

Been asking for help from them since 8/2010. Have been told several different things by their agents.

by Jesus Hernandez From Victorville, CA on February 15, 2011

I get different answers every time..

by DebbIe Wingo From Kellyville, OK on February 13, 2011

I'm very frustrated with them I get different answers every time I speak with them.

by Holly Haynes From Buford, GA on February 11, 2011

by nancy zambos From Garden City, MI on February 11, 2011

by John Griffin From Sheffield, AL on February 10, 2011

Really can't judge, since they have only had my mortgage for a few months, it having been sold to them by First Franklin, an atrocious mortgage company, last September. Initially, it seemed they wanted to work with me, but it is becoming more a more frustrating with them, as I receive conflicting info from them regarding my account.

by Lodell Parks From Saint Louis, MO on February 09, 2011

by Patrice West From Austin, TX on February 08, 2011

by Anonymous From Cumming, GA on February 08, 2011

by Anonymous From Chesterfield, VA on February 08, 2011

by Peter Guido From Highland, NY on February 03, 2011

by kristen tuccitto From Clinton, CT on February 02, 2011

by Gerald Names From Salt Lake City, UT on February 02, 2011

by david cantrell From Greeneville, TN on February 02, 2011

I went into bank of america to pay my payments in full on 1 -31-2011 and they would not take my money, as of that day I was 90 days past due, so after 2-16-2011 I would be 4 months past due.

by wayne beall From Gower, MO on January 30, 2011

by ssdfsa asdfsadf From Pooler, GA on January 29, 2011

by Lonterian Epps From Shreveport, LA on January 26, 2011

by Anonymous From Morrilton, AR on January 25, 2011

Every encounter I have had with Bank of America has been disappointing, unprofessional, inconsiderate, and have left me with a bad taste in my mouth and a SORE backside!!

by Anonymous From La Porte, IN on January 24, 2011

i understand that i needed a workout earlier in 2010, but with the current times, and the request being a deferment (so that the bank gets all of their money), i do not understand the difficulty, i can afford my payments, just need to take care of the past due. they refuse to listen.

by sean iannucci From Goshen, NY on January 23, 2011

by Anonymous From Seattle, WA on January 22, 2011

They are not responding to my assertion that a letter their home loans servicing department sent me is proof that I am current and do not owe them money they are alleging I owe. They are crooks. They probably got paid through HAMP for my forbearance amount and now are trying to get it from me as well.

by Anonymous From Roanoke, VA on January 20, 2011

by Kevin Jowski From Victorville, CA on January 17, 2011

by thomas huckabee From Humble, TX on January 17, 2011

by SCOTT FORBES From Lawrenceville, GA on January 16, 2011

by james Stockwell From Syracuse, MO on January 11, 2011

by Anonymous From Holland, MI on January 08, 2011

by Anonymous From Columbia, MO on January 07, 2011

by Anonymous From Tulsa, OK on January 05, 2011

by Anonymous From Victoria, TX on January 03, 2011

by Anonymous From Everett, WA on January 03, 2011

lack of follow-up after initial denial of "Making home Affordable"

by karwan salih From Lakeside, CA on January 03, 2011

lost my tax returns after i sent it to them like 5 time.

by Dorothy Cowthorn From Bossier City, LA on December 29, 2010

by Ricky Kissoon From Bronx, NY on December 29, 2010

by mike raider From Colorado Springs, CO on December 28, 2010

by Pamela Coble From Jackson, TN on December 26, 2010

I have been told different things by different people. They will not work with me.

by Anonymous From Waynesboro, VA on December 24, 2010

lose your paper work, and will not work with you. don't have a care for anyone!!! will not fix what they mess up. only make thing worse and take your money!!!!the more money you give the less they help and more they say you owe. Been trying to get help for the last year and now taking my home. no matter that i have paid them.

by Anonymous From Wildomar, CA on December 23, 2010

They will not work with us, and raise our payments when we talk to them.

by Rashad Scurlock From Jacksonville, FL on December 22, 2010

by Anonymous From Debary, FL on December 20, 2010

by Richard Watkins From Potts Camp, MS on December 16, 2010

Will not work with the homeowner! Would rather auction your house at a rock bottom price & force you into bankruptcy.

by Anonymous From Belleville, IL on December 14, 2010

by Jolene Barnett-Stephens From Pocatello, ID on December 13, 2010

by Wayne Wright From Las Vegas, NV on December 12, 2010

B of A doesn't get it...I don't want to talk to someone who is out of the country and could care less whether I lose the house or not...I get sent FAKE documents, it appears that B of A is trying to cover their rear-end...they are despicable !!..

by Ellen McCarthy From Whitman, MA on December 11, 2010

by Anonymous From Placerville, CA on December 06, 2010

When I filed the initial HAMP Packet, I never heard back from them again. I had to call & then they told Me I needed more documents & that they sent out a letter. By then, I had a Sale Date Notice on My Front Gate !! I was told that they would send out a copy of the letter, but then later, after a follow-up call to check on the status of the letter, it was up to Me to call & find out what they needed !!I later found out that they don't send out letters, even though one of their associates told Me so ! I finally am working with the underwriter, but they are asking for so many more documents, even from the person I am renting a room to. Some Documents I can Not produce !! The bottom line is that I need temporary assistance, as I know My Life will make a turn for the better in the near future. I have been in My Home for 15 Years & worked hard for it, through Divorce & all. The Banks received a Bail Out, they should be bending over backwards to make things happen for the people that really want to stay in their home & do the work needed to do so. The Trial Modification is 90 days, You don't make the payments, You are done, that Simple !! I feel like a puppet, the are controlling everything. I am merely asking for temporary help due to a Job Loss, Divorce, & some Health Issues in the past. This should NOT be so difficult of a Process. It is more like We are being Penalized for Our circumstances !! What accountability do the Banks have? Did Not You & I pay for there Mistakes? The American Dream has went down the Toilet !!!!

by Anonymous From Cape Coral, FL on December 06, 2010

I just feel when they did a home modification it only made my payments about $50.00 less monthly. Yes they did include my insurance and taxes, but I had usually paid them on my own come tax time, which made it allot easier. They should come up with something more affordable for homeowners with there other expenses being included with their finances every month.

by David Maile From Hudson, NH on December 03, 2010

I had an agreed modification a year ago but I feel they took every option not to approve it. they declined the help do to a notarized document on 2 separate notaries. I feel they wanted the checks to come with the documents but never really wanted to help. they strung it out longer creating further hardship needlessly.

by Anonymous From Philadelphia, PA on December 02, 2010

I saw my delinquency coming. I contacted them while I was still current however B of A would not help. I have already lost one home to foreclosure and am set to lose another one. B of A is one of the most ruthless lenders ever

by Cheryl Braman From Browns Mills, NJ on December 02, 2010

In February. 2009 I had a heart attack and on March 2, 2009 I had double bypass surgery. I had my son contact Bank of America while I was in the hospital to let them know what was going on. We kept in contact with the mortgage company the whole time I was on disability. I had several complications after the surgery, so I was in and out of the hospital. Being on disability I could not afford to make the mortgage payments, which my son and I both advised them of early on. When I went back to work (2-1/2 months before my cardiologist wanted me to), I tried to make a mortgage payment online as I usually did, but the website wouldn't let me, so I called them. I was told they would not accept payments from me and if I sent a check to them it would be returned. I feel that Bank of America is a cold, unfeeling company. I have lived in my house for 32 years and I am looking at being homeless because I had health issues. I would never want to be involved with Bank of America again.

by Anonymous From Houston, TX on November 30, 2010

I've heard many good things about B of A. However, they have not worked with me because my home is FHA. The realtor did not do a good job in explaining everything to us when we bought the home. We bought it over value (for more than what the seller was asking) because the realtor said it would give us equity down the road. He lied and to this day, we have not seen him. We called him and he does not answer. I NEED HELP!!! I don't have a place to go.

by ELIZABETH GARCIA From Middletown, NY on November 29, 2010

MY EXPERIENCE WITH BOA IS PRETTY NEGATIVE...I HAVE BEEN CALLING JUST BEFORE I WENT Delinquent AND THEY STARTED TELLING ME THAT THEY COULD NOT HELP ME until I AM LATE. NOW I AM 12 MONTH LATE BECAUSE I HAVE BEEN Waiting FOR A MODIFICATION TO GO Through WHICH NEVER DID. NOW I Don't EVEN KNOW WHERE I STAND. WHEN I ASK THEM WHAT IS THE NEXT STEP, I GET NOTHING JUST TO "MAKE A PAYMENT". NICE.

by Gregory Hern From Shingle Springs, CA on November 29, 2010

One of my worst experiences

by Andre Nicholas From New Market, AL on November 27, 2010

by steven lawrence From Madison, ME on November 26, 2010

by Tricia Johnson From Portland, OR on November 23, 2010

The modification program threw us into this situation it was a road to foreclosure and never got any straight answers.

by Wilson Battley From Zachary, LA on November 23, 2010

After several months or trying to resolve this foreclosure, since I am employed again, they are now saying that there is no record of my calling to set up a repayment plan and now they have put another sell date on my house after I have already submitted a lump sum payment. This is messed up.

by Cindy Shanle From Huron, OH on November 23, 2010

by Lamar Wiggins From Richmond, CA on November 23, 2010

They lied to the government about helping people in need, were given information that was false about how to qualify for a modification, and basically told they were unwilling to find a modification to fit our situation.

by Nanette Patterson From Knightdale, NC on November 22, 2010

Bank of America drags its feet with home modification. I don't believe they want to help.

by Anonymous From Spring Hill, FL on November 20, 2010

we were told we qualified for modification and then got the runaround and never got an answer or help in anyway, they totally gave us the cold shoulder and no help a all.

by Anonymous From West Berlin, NJ on November 20, 2010

they don't want to help the customer they just want their money....or your house

by Joan Schwarz From Albuquerque, NM on November 18, 2010

only issue I have with them is they never followed through on loan modification information

by Crystal Braun From Lima, OH on November 17, 2010

TRIED TO WORK ON MORTGAGE AND PAYMENT OPTIONS AND THEY WILL NOT HELP!

by Howard Ice From Abilene, TX on November 13, 2010

they have bad communication and don't honor their deals

by delilah molina From Chicago, IL on November 02, 2010

have try so had to work with bank of america all the time paper work lost. I need help

by Anonymous From Liverpool, NY on November 02, 2010

They are all about the "foreclosure process" with no regard for their customers personal situations even when "prior" they were consistently on time with all payments

by John Rizzo From Acworth, GA on November 01, 2010

by Anonymous From North Liberty, IA on October 31, 2010

by Tracy Buchta From Vancouver, WA on October 29, 2010

THEY AREN'T WILLING TO HELP THE AVERAGE HOMEOWNER OUT TO REDUCE STRESS AND HARDSHIP. THEY MUST WANT YOU TO FORECLOSE SO THEY CAN GET MORE BAIL OUT MONEY FROM US

by Damon Love From Indianapolis, IN on October 28, 2010

by Jessica Woodford From Bend, OR on October 28, 2010

by mary lindsay From Matteson, IL on October 26, 2010

i think they are not consistent. they call you call they do not know what the other called for and so many different telephone numbers.

by JANET HARRIS From Bumpass, VA on October 26, 2010

I have been trying to get this resolved to get an affordable payment workout for 10 months and they still have not been able to do anything.

by d p From Sugar Grove, IL on October 24, 2010

by Anonymous From Perris, CA on October 23, 2010

by Anthony Jackson From Noblesville, IN on October 22, 2010

by eric williams From Baker, LA on October 20, 2010

by Anonymous From Macon, GA on October 20, 2010

by Anonymous From Wausau, WI on October 19, 2010

by Anonymous From Thurmont, MD on October 19, 2010

by chris jordan From Hendersonville, TN on October 19, 2010

I've HEARD A LOT OF BAD THINGS ABOUT BAC.BUT I've HAD NO PROBLEM WITH Them. They HAVE REALLY BEEN HELPFUL AND NICE TO Me. Seeing I LOST MY WIFE LAST YEAR,TO CANCER THEY HAVE BEEN VERY HELPFUL.

by Myrna Medina From San Antonio, TX on October 18, 2010

They did not even want to see my proof that I was not behind on my loan at all. They just foreclosed me, leaving me and my children out in the street even though we have the proof that we were not as late as they claim we were.

by Anonymous From Los Angeles, CA on October 18, 2010

Client trying to work with their Hope Team for over 6 months and been getting the run around. Now we find out they have an investor who has not given them the authority to negotiate

by Anonymous From Redwood City, CA on October 16, 2010

by Anonymous From Springfield, MO on October 15, 2010

I have made my payments on time for over 2 years with no problems and yet when I need them to help out the most nothing can be done for my situation.

by Dianne Campbell From Davison, MI on October 14, 2010

They lied to me, gave me false hope and to the best of my knowledge not helped anyone in Michigan. I wanted to make payments they told me they would send the money back. I called before I got behind and was told the only way they would help me was if I got behind.

by nilo cabrera From Louisville, KY on October 12, 2010

by Anonymous From Garfield, NJ on October 12, 2010

by Anonymous From Lawrenceville, GA on October 12, 2010

by Anonymous From Blairsville, PA on October 06, 2010

by joan hall From Berkley, MA on October 06, 2010

by Anonymous From Bakersfield, CA on October 04, 2010

Never felt that they much cared if you wanted to work something out or not. They felt cold and far off whenever I talked to them. And generally uncaring

by Robert Blackmore From Columbia, MO on October 03, 2010

by Luis Diaz From West Palm Beach, FL on October 01, 2010

by Queen Bryant From Greer, SC on September 30, 2010

by darrell young From Mount Pleasant, TN on September 28, 2010

by debra price From Patterson, CA on September 28, 2010

by renee pritchett From Carrollton, GA on September 28, 2010

by raymond ducharme From Pawtucket, RI on September 27, 2010

by Chris Woodall From Newport, KY on September 27, 2010

by Anonymous From Philadelphia, PA on September 27, 2010

by danny chlders From Detroit, MI on September 24, 2010

by Roger Esparza From Dallas, TX on September 24, 2010

by James Garcia From Denver, NC on September 23, 2010

I have been in contact with Bank Of America from the Start as soon as I realized I would not be able to pay my Mortgage. I have applied for some type of Loan Modification or Relocation package for the last 8 months and to this date, BOFA has yet to make some kind of decision. My house is scheduled to be sold in 30 days and Bank Of America has not done anything to help out our situation. Bank Of America claims that they are willing to Help but only When the MEDIA is on them. Behind Closed doors, BOFA is doing nothing to help out AMERICA. I can't help the fact that I was laid off but I have tried everything to get BOFA to work out something with us. GOOD LUCK TO ALL. MY Advice is stop paying them as soon as you realize that you cannot afford the payment because in the end, Bank Of America is only concerned with squeezing as much out of you as they can before your House is taken.

by Anonymous From Bakersfield, CA on September 23, 2010

Very hard to get a straight answer from them on anything. Took a 15% pay cut and refused my application for modification. Seems as if they want to foreclose.

by arnulf delacruz From Chesapeake, VA on September 22, 2010

by Nicolas Keeler From Waipahu, HI on September 21, 2010

by Anonymous From Hollywood, FL on September 20, 2010

I was laid off in 2009 I started falling behind in December of 2009 I tried to work something out when all of my extra monies stop coming in. but no help was offered .... I don't blame them for me loosing my job but I had no control over that.. I real thought I would find a job in a short period of time.

by Sina Rogers From Seattle, WA on September 18, 2010

no communication...have been trying for 6 months to get help...afraid of foreclosure at this point..

by Angela Wiltz From Jaffrey, NH on September 18, 2010

Bank of America representatives are inconsistent with information. Just asking for a detailed record of my account and payment history has proven impossible. I am constantly transferred from one group to another - Customer Service: sorry foreclosure team handles that. Foreclosure team: customer service handles that. Customer services: that's not us try the hope team. Hope team says it's customer service and on and on. Then I send my paperwork and call. They say you're all set we don't show that we are waiting on anymore paperwork. Then the Auction date is sent to me in the mail. I call again and they say they never received any paper work. I have gone around in circles with them for months! I had a short term (6 month) program and I paid that and a little extra every month. I paid them $7,000 in April and May. I have been doing what they asked. They returned my July and August payments and now I am in foreclosure with an Auction date scheduled for October 13th. I called again. One team says they can work with me another says no. I don't know what to do anymore. I am desperate. I have no money to move because I have given it all to them.

by lavonda shelby From Houston, TX on September 17, 2010

by Anonymous From Woodbridge, NJ on September 17, 2010

by JANET harrington From Tewksbury, MA on September 16, 2010

by Anonymous From Birmingham, AL on September 14, 2010

by vijay jaligam From New Orleans, LA on September 14, 2010

by Rodney Hawkins From Aubrey, TX on September 13, 2010

by JoAnn Kuhr From Bolingbrook, IL on September 12, 2010

by Nan Wright From Redmond, OR on September 09, 2010

by Angela Fioravantes From Albuquerque, NM on September 08, 2010

Very inconsistent and non-compliant. Customer service is poor.

by Anonymous From Dover, DE on September 08, 2010

Bank of America does not help their mortgagees! I called when i missed first payment and received no options. I have tried contacting them and they offer no help or any ways for me to keep my home. They have me in foreclosure and are not even asking fair market value for the home.

by Rainey From Dumfries, VA on September 07, 2010

It is shameful but everything I read is so exact and so true, it is like they want to make a quick profit from the investors, I see so many homes being foreclose or short sale for nothing, when they could let people keep there homes and pay the same amount...greed is the problem

by Robin Sabel From Mount Holly, NJ on September 05, 2010

they have harassed me with demand letters and have misapplied my modification and my mortgage payments

by james white From Humble, TX on September 05, 2010

by jeff mcnair From Deltona, FL on September 05, 2010

i have contacted them to tell my problems to and even though my bills to net ratio is way out of control . they have no solution to help someone in my situation.

by Anonymous From Kaufman, TX on September 04, 2010

I thought Countrywide was bad but BOA, combined with the people I hired and paid to help (Home2Mortgage), have almost got me on the street.

by Gloria Winters From Jackson, MS on September 03, 2010

The loan I got originated with Countrywide. They took advantage of the fact that I knew nothing about mortgages. They made promises that they did not keep, like promising me a fixed rate, then refused me. The next thing I knew, bank of America wrote me and told me that they are my company. They immediately went up on the note then again. When I asked for a modification, they went back to the original amount that Countrywide gave me which I told them was too much. I pay my taxes in three installments, so they started paying them well before they were due. I asked them to stop it, but, again, after I made my first installment, my other payments were sent back and i was informed that the bank paid the balance several months before the due date. This is my home. I bought it as a fixer with what my late husband left me and my sons helped me fix it like new. This is all that I had into this house, plus what I borrowed to finish it. I cannot lose my house.

by Alicia Perkins From Waldorf, MD on September 02, 2010

by Anonymous From Phoenix, AZ on September 01, 2010

by VICKI RANDLES From Middle River, MD on August 31, 2010

THEY NEVER ANSWER MY LETTERS OR RETURN MY CALLS NOR TRY TO HELP ME IN ANY WAY

by jeri shipps From Columbia, NJ on August 29, 2010

by Anonymous From Belleville, MI on August 29, 2010

by NORMA SMITH From Hartford, CT on August 29, 2010

no one sent letter by mail

by Anonymous From Salt Lake City, UT on August 28, 2010

I have made split payments ever since I bought my home and continued this when I refinanced my home with BoA.. I have NEVER been listed as on time, and have always had to pay late payments even when I actually was a month ahead in my payments. (They MIGHT have listed me as on time for one month...but the phone calls didn't convince me ff that. )

by Jose Reyes From Browns Mills, NJ on August 27, 2010

we had very poor communication with this company

by Gary Fincher From Naples, FL on August 26, 2010

I have logged many, many hours of phone calls since January of this year to explain my situation to this bank and they are so automated that I cannot reach a human being that will help. I want to keep my home.

by Joseph P Howard From Cornelius, NC on August 25, 2010

by Christine Sheehy From Meridian, ID on August 24, 2010

by tim Snapp From Clarksville, TN on August 23, 2010

by Anonymous From Cle Elum, WA on August 23, 2010

by Debbie Archer From Perryville, MD on August 23, 2010

Although they are following guidelines and representative have been professional I have had to deal with so many different departments that I feel like I getting pushed around and not helped.

by Jennifer McGuire From Columbia City, IN on August 23, 2010

I started working with them in January or February sent them payment they returned, tried to lower payment they didn't offer much help and I had to speak to 3 or 4 people every time I called no help in lowering payments that I can afford.

by James Knight From Frankfort, KY on August 22, 2010

When Bank of America took old loan form Tyler, Bean and Whitaker, the escrow amount that we had raised by a high amount and PMI payment was also higher witch increased my monthly payment by 200 or more dollars every month. When the contract we had sign stated that we would have a certain monthly payment for the full term of the loan and that ended up being a big lie.

by James Knight From Frankfort, KY on August 22, 2010

by Anonymous From Raleigh, NC on August 22, 2010

by ralph curry From Smyrna, DE on August 22, 2010

by Scott Griffith From Boonsboro, MD on August 21, 2010

by Mindy Sherwood From Chillicothe, OH on August 21, 2010

they have a lack of communication

by Anonymous From Buchanan, MI on August 20, 2010

by sarah ricke From East Moline, IL on August 17, 2010

by Christina Anderson From Des Moines, IA on August 17, 2010

by Anonymous From Wailuku, HI on August 16, 2010

by Fazil Samsair From Flat Rock, MI on August 16, 2010

by Meryl Jones From Arlington, TX on August 16, 2010

by Anonymous From Odenton, MD on August 16, 2010

by Anonymous From Wilmington, DE on August 16, 2010

by Yesenia Mendoza From Delano, CA on August 16, 2010

i have been calling every other day, my last phoned call made to them was 8/12/10 and being told everything is under active review and that everything is ok, I receive a phone call on 8/14/10 @ 8:44 am and I'm being told that nothing can be done for me, and the foreclosure sale date is 8/19/10. They caught me off guard, being a weekend and not being able to do anything! They played it off really good on their end. THAT IS SO BAD! I HAVE 3 DAYS TO MOVE OUT, AND DON'T KNOW EVEN KNOW WHERE TO GO!!

by Chris Armstrong From Moreno Valley, CA on August 15, 2010

by Diann Taylor From Fort Lauderdale, FL on August 15, 2010

I am currently under a loan modification review. I am so frustrated that no one holds to their timelines and the right hand does not know what the left hand is doing.

by Anonymous From Lake Dallas, TX on August 15, 2010

by Anonymous From Southfield, MI on August 14, 2010

It doesn't seem like they want to help anyone except keep everyone guessing.. The reps are uneducated and the loss mitigation department hides behind those reps. Oh, the number they ask you to send the faxes to, the fax number is always busy or it drops the call in the middle of the fax.

by jerry dewberry From Springfield, MA on August 13, 2010

by Anonymous From Woodbridge, NJ on August 13, 2010

by Anonymous From Hoschton, GA on August 12, 2010

by allan morris From Maryville, MO on August 12, 2010

by Anonymous From Atlanta, GA on August 11, 2010

by Anonymous From Sanger, CA on August 11, 2010

by JOSE CABRERA From West New York, NJ on August 11, 2010

by Derek Phipps From Dublin, CA on August 11, 2010

by Angela Amoah From Romeoville, IL on August 11, 2010

They are professional, but they keep delaying us on paperwork. And now they want to foreclose on us. A lot of conflicting information.

by Anonymous From Cheyenne, WY on August 11, 2010

They have messed with our family to the point that we don't know what is going on. They have set different payments with different departments and none of the departments seem to know what the other department is doing, and that causes us to not pay correct amounts or not pay at all. We have been through 3 or 4 mortgage companies since 2002 due to it being sold to each other, and now we face foreclosure.

by maria uzzle From Houston, TX on August 10, 2010

Waiting to hear from them regarding modification caused me to become delinquent because I ended up not being approved (due to a lien on my home with shady contractors that I am still fighting with)even after I sent them a down payment and my and monthly payment.

by Rex Greg Elledge From Franklinville, NC on August 08, 2010

I have spoke with the home retention department and was told I was not in foreclosure and could move back to the home and fix it up since in was empty to sell. I was sent keys(they had changed the locks) and moved back in. Then they sent me the foreclosure notice. In other words I have uprooted a family and I am now faced with having to look for a house for a family of five. That is not so easy to do.

by Anonymous From Waldorf, MD on August 07, 2010

by Anonymous From Rockport, TX on August 07, 2010

Hard to talk to anybody. They usually don't provide much help when you do finally get to talk to somebody.

by Anonymous From Macon, GA on August 06, 2010

Their representatives give false and conflicting information.

by Anonymous From Dupo, IL on August 06, 2010

i was originally with Countrywide Home Loans,,now with Bank Of america could never actually talk with anyone always got press this button,, then that button they promised to send out papers and never did, one guy actually said wait until foreclosure then there is help out there

by Anonymous From Knoxville, TN on August 05, 2010

by BRIDGETTE WATKINS From King, NC on August 05, 2010

by Anonymous From Lilburn, GA on August 04, 2010

Not sure what type of mtg company they are but I hope to answer in the future with "Great", I hope they are willing to work with me.

by Anonymous From Chicago, IL on August 04, 2010

by Anonymous From San Antonio, TX on August 03, 2010

I have tried to modify my mortgage repeatedly, was even told not to make partial payments, now i am far behind and need help.

by Darlina Wagner From Mandan, ND on August 03, 2010

by Anonymous From Garden City, MI on August 02, 2010

I have tried to modify my mortgage repeatedly, was even told not to make partial payments, now i am far behind and need help,

by emiliano delgado-olson From Galt, CA on August 01, 2010

one comment....they took bailout $...They rarely use it to modify or assist...

by Andrew Sinclair From Marengo, OH on July 31, 2010

by Anonymous From Burleson, TX on July 30, 2010

I understand that I am very behind in my payments, but I feel like they're not giving me enough time or options to make things right. I will be making way more than enough money to pay my mortgage now that I am finally employed, but I was only given one option and I cannot do it at this time. Their attitude was basically, "Oh, well." They aren't budging at all. I would think they'd want to meet me where I am a little bit more instead of losing money by foreclosing the home.

by alicia hawkins From Rock Hill, SC on July 30, 2010

misinformed on every phone call. everyone had something different to say

by Anonymous From Los Fresnos, TX on July 29, 2010

I tried several attempts to make payment modifications and they have turned me down. They insist that they want the entire amount passed due immediately.

by CHRISTINA PEREZ From Florence, NJ on July 28, 2010

No help what so ever, Submitted paperwork multiple times and they have lost it. Been told that is its still under review and than told that there wasn't enough submitted. Don't know what else to do

by ann rivera From Austin, TX on July 27, 2010

by James Taylor From Frisco, TX on July 25, 2010

by Felecia Johnson From Atlanta, GA on July 23, 2010

by william bratton iii From Henderson, TX on July 23, 2010

by denise brinson From Riverdale, GA on July 22, 2010

by nelson menendez From Brandon, FL on July 21, 2010

by Luis Perez From Sussex, NJ on July 21, 2010

Immediately after completing a mortgage modification Bank of America sent me a bill for a higher amount than what was agreed upon.

by Anonymous From Hialeah, FL on July 21, 2010

by stacey simms-smith From Sunderland, MD on July 20, 2010

by stacey simms-smith From Sunderland, MD on July 20, 2010

by Anonymous From Sicklerville, NJ on July 20, 2010

by carolyn brown From Gloucester, VA on July 19, 2010

by Richard Chapman From Oswego, NY on July 19, 2010

They won't allow us to pay.

by Kristina Schott From Salem, OR on July 19, 2010

by Anonymous From Baltimore, MD on July 19, 2010

i think it is very poor business practice to not speak with someone who is trying to pay on a loan.

by wendy myshrall From Saint Cloud, FL on July 18, 2010

by Angela Parker From Glen Oaks, NY on July 18, 2010

by Immacula Saint-Surin From Ocala, FL on July 17, 2010

I don't know? My Mortgage company sold my mortgage to Bank of America. I just started with them.

by Dennis Wright From Yulee, FL on July 16, 2010

Contacted mortgage company 5/16/2010 regarding mortgage assistance and we still have not received any assistance. I made a final request on today in which they claim they would re-mail me the packet I have been waiting on since May.

by Lizvette Figueroa From Orlando, FL on July 15, 2010

We have tried many times to do a home modification with no luck. I have submitted paperwork many times and they are still under review. The last thing I did was sent a letter to the CEO and President and it worked (kind of) because in a matter of days after they received the letter a representative from the office of the CEO and President contacted us. She is still working to help me so not sure what is going on. The problem is that I received paperwork from the court with a property sale date of 7/20/10 and the bank has no record of this. So what is going on?, I have no idea!!!

by Karen Harbord From Kansas City, MO on July 15, 2010

no compassion; long wait times on phone; never speak understandable English; always handed off to person to person an no one knows what they are doing

by John Patrick From Alpine, TX on July 15, 2010

I have been trying to get the Deed in Lieu from them but no one has bothered to call or mail the information

by chester bagwell From Banner Elk, NC on July 14, 2010

they have defrauded me by having two first loans on the house call me please.

by Michael Light From Rhome, TX on July 14, 2010

by Anonymous From Reno, NV on July 14, 2010

by Anonymous From Fort Madison, IA on July 14, 2010

by Tim Miller From Winnsboro, TX on July 13, 2010

by angelic mcbride From York, PA on July 12, 2010

we have tried numerous times to do a home modification. first time they lost all our paperwork, then second time we resubmitted and i call to find out results and they said we are still reviewing it. i just think they are jerking us around.

by Doug DeRoo From Bakersfield, CA on July 12, 2010

by Anonymous From Houston, TX on July 12, 2010

They have been of absolutely NO HELP what so ever.

by Jennifer Conover From Milford, NJ on July 10, 2010

They really put us in a bad situation. We know we owe the money but they are the ones who lowered our monthly payments for 12 months -- which we paid! when we were denied, they gave us no notice, they just sent us a letter saying we owe 10,000!!

by Robert Kincaid From King William, VA on July 09, 2010

by Vernon Nicholas From Waldorf, MD on July 09, 2010

Play a lot of games and don't like to help the customers.

by stephen veverka From Kennedale, TX on July 08, 2010

Had an Individual from the president's/CEO's office contact me to talk about what BAC could do to help. He even mentioned the possibility about skipping a couple of months of payments, but when an individual from the collections department talked to me they said that they could not do that.

by Elizabeth Mitchell From Fort Lauderdale, FL on July 08, 2010

Very Rude customer service, When all am trying to do is bring my account current to keep my home.

by Rodel Minia From Kekaha, HI on July 06, 2010

by Anonymous From Fruita, CO on July 03, 2010

by amanda pittman From Windsor, MO on July 02, 2010

by Anonymous From Alta Loma, CA on July 01, 2010

BOA is keeping encumbered home owners in limbo through the Loan Mod programs that they have offered (HOPE, HAMP, MHA), and are only granting temporary Loan Modifications. Many owners are losing their homes during the long wait that the Loan Mod review period is taking, and in spite of making requested full/partial payments. Short sales are no better, as BOA is refusing even the highest bids on properties, and foreclosing on the property even when there is a suitable buyer. They lose documents and send legal notices in the mail without requiring signatures to prove receipt. They put nothing in writing (i.e., make partial payments until your loan mod is completed)...and ALL Loan Mods are considered to be temporary. The inevitable outcome is foreclosure, no matter what you do. It seems that BOA is either at the mercy of, or is in cahoots with, the federal government in a sweeping attempt to have every home owned by the government, just as Wall Street corporations and auto companies have become government owned. It feels like socialism, with a complete takeover by our government. Even mortgage experts are confounded by this. BOA seems to be the worst, and most customers have been transferred from previous Countrywide loans.

by ronald kroonstuiver From Carrollton, TX on June 29, 2010

by amanda chau From Bellevue, WA on June 29, 2010

by Anonymous From Decatur, GA on June 28, 2010

by Denise Rankin From Cabot, AR on June 28, 2010

by Emma Osman From Sterling, VA on June 27, 2010

by Anonymous From Lone Grove, OK on June 25, 2010

I have been trying to get help for over and year and they will offer nothing at all. They set a sale date and never let us know anything. I get to read it in the paper. What a shocker!!

by Desmond Foster From York, PA on June 25, 2010

by Roderick Johnson From Opelika, AL on June 24, 2010

by Anonymous From Newark, NJ on June 23, 2010

folks like me just need some reasonable help out of this situation and they in no way will help you. a win-win situation would be to modify the mortgage to help for the life of the loan,with interest reduction and extending the life of the loan,simple right,but no go!

by Anonymous From Camden, SC on June 23, 2010

by Angie Royal From Marissa, IL on June 22, 2010

As I mentioned, we have gotten nothing but conflicting information and the run around from Bank of America, causing us to fall farther and farther behind.

by karen brandon From Neptune, NJ on June 22, 2010

by Litell Williams From Bridgewater, NJ on June 22, 2010

by Marlene Hooker From Camden, AR on June 21, 2010

by Helen Chang From Mill Valley, CA on June 21, 2010

by Renarda Brice From Bogalusa, LA on June 20, 2010

by Gregory Piers From Indianapolis, IN on June 18, 2010

by Anonymous From Cincinnati, OH on June 18, 2010

by Christel McKenzie From Yakima, WA on June 18, 2010

I really don't know how to answer that question. I asked Country Wide several times to work out something with me right after I lost my job and they did not help me at all.

by Anonymous From Windsor, MO on June 17, 2010

by CASSONDRA STANFIELD From Jacksonville, NC on June 17, 2010

THEY WILL DO NOTHING TO HELP ANY ONE FROM GOING INTO DEBIT, THERE IS SUPPOSE TO BE A DEBIT Relief FROM THE PRESIDENT, BUT THEY DON'T DO ANYTHING TO HELP ME OUT

by Kanhia Lal From Lawrenceville, GA on June 17, 2010

by angie walch From Fenwick, MI on June 16, 2010

by Arlene Sevilla From Little Rock, AR on June 16, 2010

Can't really say, as they bought the loan from Countrywide less than a year ago. No problems when I was making the payment on time, and truthfully I haven't yet tried working with them on my loan issue.

by Anonymous From Sparta, TN on June 15, 2010

by Vanessa Clark From Williamstown, NJ on June 15, 2010

I have been in a loan modification status in our primary house since December and they have not been able to help us.

by Sharina Burrough From Buffalo, NY on June 15, 2010

by Michael Harrilal From Hempstead, NY on June 15, 2010

by Anonymous From Cedar Rapids, IA on June 14, 2010

by Brandy Heasley From Hermitage, PA on June 14, 2010

by Anonymous From Manitowoc, WI on June 14, 2010

i had sent out all the necessary forms and check stubs that they asked of me and it took almost a year for them to review and they will not work with me. i have the chance to turn it around right now but i need some help on their part

by Jose Perez From Charlotte, NC on June 14, 2010

They are not willing to come to an arrangement and are not helpful.

by Gregory Zimmerman From Huson, MT on June 13, 2010

They have refused to help in any way except to suggest that we beg for donations or rent a room, but we have to extra rooms to rent with 7 people living in a four bedroom house.

by Shane Lemons From Grandview, MO on June 12, 2010

by Anonymous From Riverdale, IL on June 10, 2010

by Amanda Wright From Lafayette, IN on June 09, 2010

I have been trying to get assistance for over 6 months now and they wouldn't help me. I am now in foreclosure.

by Anonymous From Tacoma, WA on June 09, 2010

by Kim Taylor From Maybee, MI on June 09, 2010

by Rodney Watson From Broken Arrow, OK on June 07, 2010

by Anonymous From Bryson City, NC on June 07, 2010

by Anonymous From New Concord, OH on June 07, 2010

by Joseph Friend From Leesburg, VA on June 06, 2010

I have been trying for a year now to do a Mortgage workout of any kind with BoA. No results.

by Valorie Snodgrass From Maitland, FL on June 05, 2010

by Anonymous From Marietta, OH on June 05, 2010

by Belinda Townsend From Mount Airy, GA on June 05, 2010

by Regina Murphy From Medford, NJ on June 03, 2010

by Anonymous From Colorado Springs, CO on June 03, 2010

by Anonymous From Mound Bayou, MS on June 02, 2010

by WILLIAM GALARZA From Palm Bay, FL on June 02, 2010

i call them every other day no one seems to know what they are doing at one time i called and they didn't even have me in their system need help don't know if i should file for bankruptcy

by Melissa Sapulpa From Tahlequah, OK on June 02, 2010

by Clarke Stevens From Antioch, CA on June 01, 2010

by Anonymous From Vinton, VA on June 01, 2010

by phil Efthemes From Salt Lake City, UT on May 31, 2010

Before Bank of America screwed up our accounts we had a perfect record of payment with TBW. They have trashed my credit so bad that I can't even refinance out of this loan.

by Pamela Coble From Jackson, TN on May 28, 2010

Bank of America is my lender.

by Anonymous From La Fayette, GA on May 28, 2010

by Helen Stuart From Arlington, TX on May 28, 2010

Countrywide was much more customer oriented, and not as inconsiderate of its customers needs.

by nancy RICHERT From Montague, NJ on May 26, 2010

by Anonymous From Bridgeville, PA on May 26, 2010

by Anonymous From Old Town, ME on May 26, 2010

by Damen Scott From Conyers, GA on May 26, 2010

by Anonymous From Ottoville, OH on May 25, 2010

by Anonymous From Tupper Lake, NY on May 25, 2010

by tishsharon garner From Brick, NJ on May 25, 2010

They should be up front and not let the decision take over 6 months. Now how can I get current?

by Anonymous From Martinez, CA on May 24, 2010

terrible customer service- not honest

by dorothy henderson From Saint Louis, MO on May 24, 2010

by sobia aziz From Lodi, CA on May 24, 2010

by Erum Makkani From Richmond, TX on May 24, 2010

by sterling martin From Bakersfield, CA on May 23, 2010

by Anonymous From Lometa, TX on May 21, 2010

We were in the process of a hamp loan since october 2009, A sale date was set for april 6, 2010 and then postponed until june 1 2010. They had called for financials on 6 May 2010 and on 13 May the hamp loan process was cancelled. We were informed on June 20, 2010. At this time we have only 10 days to get the date pushed back and the loan modification put back into effect or to move out. Thank you!

by Anonymous From Thousand Oaks, CA on May 20, 2010

by Anonymous From Deer Park, NY on May 20, 2010

WHEN OTHER BANKS WERE HELPING WITH MODIFICATIONS BANK OF AMERICA DID NOTHING TO HELP US GET ONE.

by Anonymous From Wilmington, DE on May 18, 2010

by Gregory Beatty From Randallstown, MD on May 18, 2010

Bank of America is a liar and thief

by cora walters From Stone Mountain, GA on May 17, 2010

We submitted the same paper work over and over again and they claim they could not find it.

by Bradley Taylor From Bountiful, UT on May 17, 2010

by Anonymous From Lawrenceville, PA on May 17, 2010

by EJIKE ONUOGU From Huntington Station, NY on May 16, 2010

by Phillip Jackson From Jackson, MS on May 16, 2010

by matthew thomas From Cincinnati, OH on May 14, 2010

by bill spivey From Sylva, NC on May 13, 2010

will not talk to us

by Ricky Armstrong From La Porte, IN on May 13, 2010

by Anonymous From Jenison, MI on May 12, 2010

by Anonymous From Evergreen Park, IL on May 12, 2010

by Apolonio Fuentes From Tampa, FL on May 12, 2010

by Anonymous From Imperial, MO on May 11, 2010

by Anonymous From Ocala, FL on May 10, 2010

by Anonymous From Sledge, MS on May 10, 2010

by WILLIAM GOOD From Seymour, TN on May 10, 2010

by Anonymous From Port Saint Lucie, FL on May 08, 2010

by FRANCES RIVERA From Port Saint Lucie, FL on May 08, 2010

by Anonymous From Spring, TX on May 07, 2010

Customer service is absolutely horrible to help people that are having financial hardship. No one at this establishment has any idea about what the other is doing. There are mixed signals constantly thrown and their act time is bad. I would never refer this bank to anyone.

by Anonymous From Bound Brook, NJ on May 07, 2010

I have read most of the comments regarding BOA and it is scaring me to death. This is my first home and I am an educator. I purchased my house over two years ago and due to the lay offs of educators and freezes, my income is not the same and I have two children that I need to take care of. BOA is the most unconcerned professional environment in the financial area that I have come across. I need help; I feel like our government is doing nothing to help the our people except steal, cheat, and lie.

by Naomi Dukes From Warren, OH on May 07, 2010

We are active duty military and BOA have showed no interest in trying to help us keep our home.

by Anonymous From Goleta, CA on May 07, 2010

Bank of America is a fair bank. They are not very helpful though and take a more "screw you, you aren't worth our trouble" attitude, it seems.

by missy gonzalez From Grand Prairie, TX on May 05, 2010

by Jason Keeling From Memphis, TN on May 03, 2010

by Latoya Romeus From Magnolia, DE on May 03, 2010

by MIKE POTTHAST From Norfolk, NE on May 03, 2010

by Anonymous From Powder Springs, GA on May 01, 2010

Asked for assistance in resolving the issues and they just allowed the time to pass without allowing us to make payments. In turn it makes us out to have worse credit.

by Erika Deal From Winder, GA on April 30, 2010

by veronica powell From Stockton, CA on April 30, 2010

by Anonymous From Louisville, KY on April 29, 2010

by Anonymous From Wailuku, HI on April 27, 2010

by Anonymous From Poughkeepsie, NY on April 27, 2010

this bank has the worst rep by far they don't care about helping you to get back on track. they are ruthless in their dealings with the homeowners

by Anonymous From Poughkeepsie, NY on April 27, 2010

bank of america is horrible they have taken the money to help modify loans but they have not helped anyone they need to be reported

by linda mcclinton From Poughkeepsie, NY on April 27, 2010

this is the worst company ever they took my payment after i made arrangements for them to receive it they reused to work with even after my income increased

by Jennifer Goins From Villa Rica, GA on April 25, 2010

by george lofton From Brighton, CO on April 23, 2010

been trying to short sale this property for over a year and have had more than one offer but Bank of America doesn't seem to care ,they have a department for everything and none of them know what the other is doing so nothing gets done.

by Anonymous From Springfield, VA on April 23, 2010

they promised us a deal yet they bombard us with foreclosure sale date. they are unwilling to understand all the worries and anxiety we experienced. Before the bad situation hit us we were never late on payments.

by courtney thompson From Fernandina Beach, FL on April 22, 2010

by Misty Gordon From Grand Junction, CO on April 22, 2010

by elizabeth hunter From Sicklerville, NJ on April 21, 2010

by Anonymous From Folkston, GA on April 20, 2010

by Darci Gerhard From Green Bay, WI on April 19, 2010

by Anonymous From Houston, TX on April 19, 2010

by Anonymous From Atlanta, GA on April 19, 2010

by John Wright From San Jose, CA on April 19, 2010

If it walks like a piggy, talks like a piggy, by golly it's a PIGGY! B of A and it's CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled "Piggies" I invite you to listen to this song on youtube and see if it appropriately fits. http://www.youtube.com/watch?v=NTmeHM-Hojg&feature=related Have you seen the little piggies Crawling in the dirt And for all the little piggies Life is getting worse Always having dirt to play around in. Have you seen the bigger piggies In their starched white shirts You will find the bigger piggies Stirring up the dirt Always have clean shirts to play around in. In their ties with all their backing They don't care what goes on around In their eyes there's something lacking What they need's a damn good whacking. Everywhere there's lots of piggies Living piggy lives You can see them out for dinner With their piggy wives Clutching forks and knives to eat their bacon. John Wright vs. Bank of America Lawsuit at: http://news.yahoo.com/s/prweb/20100323/bs_prweb/prweb3766544_1 When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath. Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods. Divided we might have fell America, but united we must stand! Please send your email directly to Bank of America and include the following: 1. Your name 2. Your complaint concerning your experience with Bank of America. 3. Please end your email "I support John Wright vs. B of A Lawsuit!" 4. Please send a copy of your email to johns-wright@hotmail.com 5. Please send your email to both B of A link below and the CEO email B of A Linked Email: https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA CEO Brian Moynihan: brian.t.moynihan@bankofamerica.com Matthew Task, Executive Relations Office of the CEO 813-805-4873

by chris sanders From San Jose, CA on April 18, 2010

by Anonymous From Hampton, FL on April 18, 2010

by fredrick hostetler From Angola, IN on April 17, 2010

by Anonymous From Southfield, MI on April 16, 2010

by shamekia marshall From West Helena, AR on April 14, 2010

by Kelly Castle From Pittsford, MI on April 14, 2010

Every time we call we get a different answer. No-one seems to know what is going on with our mortgage. I was told NOT to do a repayment plan BY a supervisor and when I expressed concern about putting my mortgage under "a review workout" she told me that if I didn't get one there were other options. I told the supervisor I was concerned about falling even further behind while they took over a months time to "review" my mortgage. The first time I called I was told we were not eligible for modification, and but when I talked to the supervisor she told me we WERE. However, yesterday we got a letter saying they were not able to help us, so my husband called them and they said it is still under review. We keep getting told different things by different people that work at BOA.

by Anonymous From Edwardsville, IL on April 14, 2010

I called them last month to tell them that I will not be able to make my house payment and asked for assistance. They saw that my loan was current & they told me unless I met certain financial qualifications then there was nothing they could do for me unless I was behind on my mortgage. I didn't meet those qualifications, so now I am just not paying my mortgage so that I can be behind and maybe they will help me.

by Anonymous From Stone Mountain, GA on April 13, 2010

by Mary Niemann From Memphis, TN on April 13, 2010

From the moment they have assumed this loan they have been very unrelenting in accepting any form of payment other than the full amount. To the extent that I had to try and make double mortgage payments each month. This was impossible! They even called me on Christmas Eve and tried to strong arm me into paying four thousand dollars in fees by that evening. Although I recognize that falling behind in my payments is truly my responsibility, they have done nothing to assist me in correcting the situation. in my opinion, they practice predatory ethics in loan collection. Unacceptable!

by Ashley Robertson From Thompsons Station, TN on April 12, 2010

by Della Anderson From Covington, GA on April 11, 2010

Not willing to work with me, that are quick with you on the phone, stay on hold a long time. Customer Service do not really seem to care if you keep your home or have any where else to live. They have people that you may have a language barrier with, so you are having to repeat things more than twice, or ask what the person said more than three times, and then you are not sure if they got your information correct. I need someone to help that cares. My mortgage is too high Make my Home Affordable

by Barbara St John From Fort Bragg, CA on April 10, 2010

by Shamonica Morgan From Grand Prairie, TX on April 08, 2010

I don't feel that they are truly here to help families struggling with loan payments. I applied for the making homes affordable program and even though Fannie Mae said I qualify, BOA says I do not. I have never received an explanation why I do not qualify.

by tammy triolo From Pompano Beach, FL on April 08, 2010

by Wayne Darnell From Nottingham, MD on April 08, 2010

by Kelli Upton From Ravensdale, WA on April 08, 2010

Never followed up on modification and forbearance request from 11/17/09. Had they returned calls and guided me, I wouldn't be this far behind. No communication and very automated assistance..nothing we can do etc...

by denise martiuk From Avon Park, FL on April 07, 2010

by Anonymous From Idaho Falls, ID on April 06, 2010

Asked for re-modify and submitted papers they asked for and never herd back, called several times only to be put on hold and transferred and put on hold again. Only when I finally was able to talk to a person to be told everything was received and not to worry we would not lose our home. Didn't here anything for long time, so I called again only to find out that I was in foreclosure.

by Anonymous From Ballantine, MT on April 06, 2010

by Paul & Patricia Young From Arlington, TX on April 06, 2010

by Anonymous From Schenectady, NY on April 05, 2010

by Anonymous From Powell, WY on April 03, 2010

by Anonymous From Brownsville, CA on April 02, 2010

Have paid 15 years never missed a payment found out we have a balloon FULL balance of mortgage. We have good credit and a large income. Wanted to re-fi or modify existing loan. On hold 2 hours. transferred 5 times, disconnected 3 times. Only to be told that they are filing for foreclosure.

by jennifer guidry From Hitchcock, TX on April 01, 2010

by Peggy Hinshaw From Yukon, OK on March 31, 2010

by mimi mcgee From Las Vegas, NV on March 30, 2010

by Anonymous From Ganado, TX on March 29, 2010

I asked for a Hardship modification since my husband was laid off for six months then had a stay in the hospital. They granted me a three month extension over the phone only to say it was never granted once the three months had pasted. Have not been able to get any type of extension so I am in foreclosure review at this time.

by Rick Snyder From Brownsburg, IN on March 28, 2010

by charles meek From Linden, MI on March 28, 2010

by Randolph Bolden From Memphis, TN on March 26, 2010

by Peggy Williams From Leavenworth, KS on March 25, 2010

by Anonymous From Midlothian, VA on March 25, 2010

I've tried to work with Bank of America for over 8 months on a Loan Modification ever since I first got into financial trouble from a car accident. They have stalled and now are ready to foreclose on my house. I'm disgusted with how they have given me the run around and every time I call I get someone else to speak with who contradicts the prior person.

by Melissa Hill From Orange Park, FL on March 24, 2010

by Andre Parham From Bolivar, TN on March 24, 2010

by Anonymous From Oakland, CA on March 23, 2010

by sarah lee From Monroe, WA on March 23, 2010

after several attempts to modify or get help with my late payments I gave up and told them that if they wanted my house that badly, to come and get it. Bank of America is horrible, and the only Obama help is for them not us.

by Brent Christopher From Stoughton, WI on March 23, 2010

In all honesty,the mortgage should have been paid off by the Addendum to our Mortgage relating to survivors insurance. We sent in the form which was sent to us in late 2007. in march of 2008 my wife passed away from cancer. A couple weeks after my wife had mailed it off, i confirmed their receipt of our insurance addendum with a call to our former lender Country wide cs and the lady said that it was received and we will see the billing for it on our next statement. we waited for billing and it was not included on our billing. I called country wide customer service again and queried the eastern indian sounding man about the survivors addendum and why it was not on our billing. He confirmed they received the addendum on his computer by by then he was clearly confused as to why we were not billed, so he asked me to be put on hold while he spoke to a supervisor about the omission on our billing for the survivors insurance,.so I held on for some time and then i heard an audible click(they hung it up). I called right back and this time i got a female. She looked at our records on screen and she said that their was some recent activity to my record and could not find anything on the Insurance addendum. Now I was confused,.I explained everything that had moments earlier that occurred. To appease me she told me that she will look into it and confirmed my name,address,current phone number and said i will be getting a call back. that call from them never came. I was calling them almost daily about the situation. days turned into weeks and then months still no explanation. Much more,please call me I don't know when or if a foreclosure is looming or what. I have not made a payment since before june of last year as I felt that legally this house is mine by contract. They did not live up to the survivors insurance my wife and I signed.

by Wayne Randall From Atkinson, NH on March 23, 2010

The communications process with BoA since they took over Country Wide Mortgage has been horrible. During the time from August till now I have been unable to talk to anyone at the company other than debt collectors who each tell me something different. I was told by one woman to hold onto the payment I was trying to make until I heard from her.

by raquel deyoung From Fort Worth, TX on March 22, 2010

by Nena Stanley From Milwaukee, WI on March 22, 2010

by Dottie Nelson From Windsor Mill, MD on March 22, 2010

by Michael DeSalvo From Subiaco, AR on March 20, 2010

Reps have always been helpful And courteous when dealing with me over the phone.

by Anonymous From Suring, WI on March 20, 2010

by Heidi Odom From Santa Cruz, CA on March 18, 2010

We are waiting for so long to get our home approved for an affordable program which we should be able to prove that we can keep.

by Anonymous From Muscatine, IL on March 17, 2010

by Krista Staten From Durham, NC on March 17, 2010

by Gloria Vila From Owings Mills, MD on March 17, 2010

by Anonymous From Atlanta, GA on March 17, 2010

by Anonymous From San Jose, CA on March 16, 2010

by Anonymous From Salt Lake City, UT on March 16, 2010

by Anonymous From Rock Hill, SC on March 16, 2010

by Anonymous From Bigfork, MT on March 16, 2010

horrible customer service....they continuously harass us and treat us like criminals....we have a huge loss of income and they refuse to help us, we never get to speak to the same person twice and no one ever knows anything about our situation or paperwork which we have spent hours of our time working on to provide them our financial situation....no help whatsoever, might as well be talking to a machine!!!!!

by tammyjo tyler From Tucson, AZ on March 15, 2010

Bank of America is kicking us out of our home even though our payments are up to date. We are two hard working americans who make our payments on time.

by Kimberly Jones From Philadelphia, PA on March 15, 2010

by David Hicks From Hawk Point, MO on March 15, 2010

We were switched from Wilshire to Bank of America two weeks ago.

by joseph tiberi From Mayville, WI on March 15, 2010

they have been very fair with me

by Jodey Heflin From Mansfield, TX on March 14, 2010

We previously had Country Wide mortgage company who would work with us if we had a problem or needed assistance. Since Bank of America took over our loan, they are unwilling to help or provide assistance with our situation.

by Christopher Byrd From Lithonia, GA on March 13, 2010

The lack of proper assistance when calling the customer service . Very poor/bad help.

by Anonymous From Talladega, AL on March 12, 2010

My original loan was sold to this company without sufficient notice. Was told mortgage rate was not going to change (increase), but somehow it did. Try to contact regarding modification of terms of loan, they give you the "run-around" and then eventually will not even return phone calls.

by Adam Hallock From Gardner, MA on March 11, 2010

Unwilling to work with us in any way

by Anonymous From North Woodstock, NH on March 11, 2010

by Anonymous From Laddonia, MO on March 11, 2010

by David Phelps From Bardstown, KY on March 11, 2010

by manfred masch From Shreveport, LA on March 10, 2010

by Anonymous From Shreveport, LA on March 10, 2010

they just kept upping my payments but never bothered to call or write as payments were not met

by Jose Vellon From Atlanta, GA on March 10, 2010

by Terry Poynter From Salem, OH on March 10, 2010

They have Litton Loan as a servicer and they are absolutely terrible. Litton never answers the phone,it always goes to someone voice mail. Some of their representatives are not very friendly or professional. When you try to work with them on filling out all the necessary paperwork,they never call you if it was not complete so you wait for weeks on a decision and you do not receive one because they did not have all the correct papers needed. Sometimes it seems like they do that on purpose.

by Marcella Coleman From Lithonia, GA on March 09, 2010

by shamekia Marshall From West Helena, AR on March 09, 2010

by Anonymous From Kansas City, MO on March 09, 2010

by Anonymous From Marrero, LA on March 08, 2010

I feel the same way. They keep you on hold for a very long time. Once they sent us the re-instatement figures it was expired!!!!

by meghan Sugalski From Bradenton, FL on March 08, 2010

I was contacting them regularly. Then they changed our account number and next thing we knew we were in foreclosure.

by VICKI WILLIAMS From Phelan, CA on March 08, 2010

WORST CUSTOMER SERVICE EVER! I AM A MORTGAGE PROFESSIONAL AND I WOULD NEVER TREAT MY CUSTOMERS THE WAY BANK OF AMERICA HAS TREATED ME

by Myra Tolliver From Louisa, VA on March 08, 2010

No one can give any answers. Requested reinstatement fee, when given they said that it had expired.

by LaTandrial Yates From Orange Park, FL on March 07, 2010

by Ruth Ejankowski From Saint Augustine, FL on March 06, 2010

by Jessica Roberts From Colorado Springs, CO on March 05, 2010

never get them. they do not help their homeowners

by danessa quispe From Manassas, VA on March 05, 2010

I haven't had to deal with them directly it has been my realtor.

by Anonymous From Kansas City, KS on March 04, 2010

I have tried, My parents have tried, and we have not been able to get a payoff amount, any reinstatement figures, nor anyone who has the same answer as the previous person. All I want to do is save my home from foreclosure without paying thousands of dollars in fees.

by scott knapp From Manawa, WI on March 04, 2010

have friends in same boat

by Anonymous From Cumming, GA on March 04, 2010

never call back, lie about what they have said or done. feign ignorance about other times i've called and people i've spoken to.

by Anonymous From Hamilton, OH on March 03, 2010

no one seems to be able to help me they just keep telling me i make too much money for the making homes affordable program and i keep telling them i know my income is not less than 31% of my mortgage i just keep telling them i need them to file for a partial claim with fha for my fha loan help

by Anonymous From Etowah, TN on March 03, 2010

by Mark Rogers From Mayfield, KY on March 02, 2010

by Ronald Hood From Erie, CO on March 02, 2010

by rodney greenthaner From Saint Marys, PA on March 02, 2010

they never get back to you, you get someone new every time, and you get different answers every time you call.

by Anonymous From Campbellsport, WI on March 01, 2010

by Raquel Gayle From Mount Vernon, NY on March 01, 2010

Difficult to reach but pretty cooperative once you do.

by Anonymous From Indianapolis, IN on March 01, 2010

by Anonymous From Stockbridge, GA on February 28, 2010

I tried to work out an arrangement with BOA but they haven't been responsive to me, and make it very difficult to speak to someone directly about my issue.

by Anonymous From Deerfield Beach, FL on February 27, 2010

I cannot get a call back about a loan modification.

by tony maruri From Port Saint Lucie, FL on February 26, 2010

Impossible to reach any one with some kind of decision making in order to work with them i fell behind 3 months due to employment reasons, when i started to send the payments they returned to me saying that the property is on foreclosure the reinstatement amount is impossible to make and no one can talk to you in order to make arrangements, i offer to pay every month 2 payments until i catch up but no one can take the decision, plus the fees that they try to get if we do a reinstatement are close to 2.5 months of mortgage, you would think, that this bank really wants to take the house away from you

by Star Patterson From Raleigh, NC on February 25, 2010

by April Roberson From Orange Park, FL on February 25, 2010

The service I received has been extremely poor. I have been trying to get answers about the making home affordable program through Bank of America for months on end now. They initially called me and advised me I qualified for the program. They also sent me a package to fill out and return. I filled out all the paperwork and returned the documents as instructed. I did not hear from them for at least a month. I called at least once a week to follow up and several times was advised that my loan was not assigned yet. Once it was finally assigned it was assigned to an employee that could not process associate loans. After several attempts to get a resolution or find out if I qualified for the MHA program I was told that VA does not participate in the MHA program. Prior to being told this (months prior) I was advised not to worry about my payments because I had advised the customer service representative I was not able to make the payment. She advised me not to worry about making the payment and that someone else would be assigned to my loan that would further assist me with the process. I called today 2/25/10 and was advised my home was in Foreclosure and they can no longer help me because they can no longer get into the loan. I spoke with one of the collections manager who advised me they can possibly work with me if I can pay at least 50% of what is owed. Unfortunately I can not pay 50% of what is owed. The process or ordeal went on for months and I owe more than $13,000.00. I am not sure what to do from this point. I can only try to raise the monies owed but may be unsuccessful in doing so. if there are any programs out there to assist my family I would greatly appreciate your assistance.

by Myra Tolliver From Louisa, VA on February 25, 2010

I started calling them in November 2009 about getting help with a reinstatement fee. They gave me the run around for 4-5 hours per day for at least 5 days. Then when they finally gave me an answer, they said it was too late.

by tammy martinez From Hayward, CA on February 24, 2010

by mirta suarez From Brooklyn, NY on February 24, 2010

They didnt offer any other options of help. was not infomed of why i dint qualify for the loan modification.

by Anonymous From Pilot Mountain, NC on February 24, 2010

Don't call back and can't talk to a person

by Joy Walker From Brentwood, TN on February 24, 2010

by Tami Christensen From Ennis, MT on February 23, 2010

I have been pleading with them for assistance since I lost my job last April (4/09) and have gotten nothing but a run-around. I have only become delinquent in the last few months so have been doing my best to keep up and it has failed me.

by TIFFANY HARDEN From Lawrenceville, GA on February 23, 2010

FOR THE PAST 8 MONTHS WHEN THEY TOOK OVER MY MORTGAGE I'VE BEEN TRYING TO GET ASSISTED. I WAS GIVEN THE RUNNING AROUND AND NOW I HAVE A SALE DATE ON MY HOUSE. I FEEL THEY DIDN'T WANT TO HELP ME TO KEEP A ROOF OVER MY CHILDREN HEAD. THEY RATHER FORECLOSURE MY HOUSE THEN HELP ME TO STAY IN IT. WHY LET A HOUSE SIT WHEN YOU HAVE SOMEONE WILLING TO PAY AS LONG AS THEY BROUGHT THE MORTGAGE DOWN TO WHERE I COULD AFFORD IT AFTER MY DIVORCE. I WILL AT LEAST TRY MY BEST TO KEEP MY HOUSE WITH A FIGHT THEN JUST LETTING THEM JUST TAKE IT FROM ME WITHOUT ME DOING ANYTHING.

by lisa schooler From Wichita, KS on February 23, 2010

I have been trying to do a loan modification since November and have been given nothing but the run around!

by william little From Oakland, CA on February 23, 2010

by Renee Lowande From Cape Coral, FL on February 23, 2010

by Anonymous From Palm Bay, FL on February 22, 2010

by Twakena Handy From Winston Salem, NC on February 22, 2010

by Anonymous From Sterling, CO on February 21, 2010

i mean bank of america my not be bad but, just the way this has turn into such a grievance from country wide which may have not been a hard to get a loan through .to probably one of the countries hardest bank loans al of the sudden to go through now just because of these bad loans that probably shouldn't have been for most home buyers

by Constance Kelley From Baltimore, MD on February 21, 2010

by tanya janco From Two Rivers, WI on February 20, 2010

they told me to stop making payments so my loan modification would go through,now I'm behind and they are threatening foreclosure

by Lorinda Stark From Westville, IL on February 19, 2010

by Anonymous From Omaha, NE on February 19, 2010

by DOYLE SAUNDERS From Lewis Center, OH on February 18, 2010

Talked to different person every time I called for assistance. Information was never consistent.

by Walter Cooke From Washington, DC on February 18, 2010

by sherry gay From Magnolia, TX on February 17, 2010

my payment was 377 they went to 500

by Anonymous From High Point, NC on February 17, 2010

by patricia crockett From Miami, FL on February 16, 2010

it seems they are not trying to help me. I asked for what I owe, they said they would have it for me in 5 days. I called back and they stated they have it but cannot tell me what the numbers were. I did not have a fax machine readily available to me and mailing it would be to late. Not enough time frame. Also they refuse to let me pay through a repayment plan. Also they said they were trying to get me a modified loan last week and then today, 4 days later, I was received with a court summons.

by Richard Rutledge From Ferndale, WA on February 16, 2010

Bank of America was very unhelpful every time we called. They did not explain our options very well and actually gave us wrong or misleading information. Once we started to fall behind, they would not accept our payments until they had reviewed our loan. That took almost a year for them to do and now we are so far behind that there is no way to catch up.

by robert clark From Rio Rancho, NM on February 14, 2010

would never return calls. stated our loan is in review and will not accept payment. boom got letter that my home is up for auction next month

by Anonymous From Putnam Valley, NY on February 13, 2010

by Scott Monteiro From McEwen, TN on February 13, 2010

Sent them all the required documents. They then required me to send all the documents AGAIN.

by Scotty McBeth From Brandon, MS on February 13, 2010

by Rhoda Foster From Azle, TX on February 12, 2010

I do not feel like I was treated fairly. I feel blind sided. I feel like I did everything in my power to keep in contact with BAC,letting them know of our financial hardship. I always felt comfortable when hanging up, never being warned I was in danger of losing my home.

by Anonymous From Jacksonville, FL on February 11, 2010

We had a very similar experience to the one noted below: "Having met all the guidelines for a hardship filing I cannot imagine a worse experience with a lender being possible. Thanks to the totally ineffectual, uncommunicative, and often rude attitude by many in B of A's mortgage services area we are now to lose our home. They took a two month problem and turned it into a 8 month nightmare of empty promises, fear and insecurity and while continuing to ask for yet more docs and info"

by Anonymous From Jonesboro, GA on February 11, 2010

by paul collins From Ocala, FL on February 11, 2010

inflexible, sometimes rude

by Ruth Ann Lindsey From Bremerton, WA on February 10, 2010

Having met all the guidelines for a hardship filing I cannot imagine a worse experience with a lender being possible. Thanks to the totally ineffectual, uncommunicative, and often rude attitude by many in B of A's mortgage services area we are now to lose our home. They took a two month problem and turned it into a 8 month nightmare of empty promises, fear and insecurity and while continuing to ask for yet more docs and info up to the end of Jan, then told me our file had been denied and closed the first of December, AND that our home is to be sold April 30th. Well, Merry Christmas and Happy New Year to us from Bank of America!

by Anonymous From Stevensville, MD on February 08, 2010

by Anonymous From Merritt Island, FL on February 08, 2010

by Anonymous From Taylors, SC on February 08, 2010

by Anonymous From Nashua, NH on February 08, 2010

I did ask them for help in June of 2009 and I never got a response.

by elizabeth krause From Rothschild, WI on February 08, 2010

by Jeffrey Bremner From Van Nuys, CA on February 07, 2010

I was hoping each time I tried to modify my loan the principle would be lowered as well as my monthly payments. This obviously was not the case.

by TANYA ERDMIER From Avondale, AZ on February 07, 2010

THEY DON'T CARE ABOUT OUR SITUATION, THEY HAVE NO PROBLEM RAISING OUR MORTGAGE AND THEY FEEL WE CAN AFFORD IT, WHEN WE OBVIOUSLY CAN'T.

by Anonymous From Warren, MI on February 07, 2010

by Carie Hunt From Red Oak, IA on February 06, 2010

by Ben Nakamura From Victorville, CA on February 06, 2010

Unfortunately, B of A has not been honest in their dealings with us. In the pre-qualification process for the "Making Home Affordable" government program, they stated that they had an independent reviewer check the status of our home to find it "occupied" but "not owner occupied." In other words, they claimed that I was renting my home. This is not only untrue, but it was used as the basis to preclude me from the program. 8 months later, after I went through the process again, I have been told that I do not qualify for the program (though it is evident that I do) but on a undisclosed basis, which cannot be revealed to me.

by Anna Marie Babinec From Cleveland, OH on February 06, 2010

by Anonymous From Sayreville, NJ on February 05, 2010

by Jason Ferrell From Valley, AL on February 05, 2010

by Anonymous From Breaux Bridge, LA on February 05, 2010

by Anonymous From Bakersfield, CA on February 04, 2010

by Bobbi Beaver From Denver, CO on February 04, 2010

by Anonymous From Beverly, NJ on February 03, 2010

can never get anyone on the phone who knows anything you get transferred all over the place when you go get someone they give wrong information i was only late 2 months and they would not take any money from me now they are foreclosing on my family and said there is nothing they can do to help us out.

by Tamara Cadet-Nichols From Wallkill, NY on February 03, 2010

I called the twice about being behind in my mortgage payment however they stated that we do not qualify for any programs or aid.

by Anonymous From Freehold, NJ on February 03, 2010

by jonh dol From Miami, FL on February 01, 2010

by George Zina From Ludlow, MA on February 01, 2010

we were good paying customers and need a loan modification to get mortgage current and have been getting run around since August and now cannot catch up.

by Krista Staten From Durham, NC on February 01, 2010

by paul bohuk From St. Leo, FL on January 29, 2010

by Anonymous From Washington, DC on January 28, 2010

Difficult to negotiate with. Only people reachable by phone are call center people with no authority or knowledge of mortgage business. They purchased my mortgage from Countrywide. I never voluntarily entered into an agreement with BOA.

by John Carley From Deer Lodge, MT on January 28, 2010

Mishandled my loan from the very beginning, took two years to modify the loan, refusing payments in the mean time. By the time they got it all worked out I was exactly where I started. They piled on late fees when they refused my payments which were sent out on time.

by Anonymous From Ocoee, FL on January 27, 2010

The reason for our rating is: we tried to get help from Bank of America so as not to become delinquent and they refused to help as long as we made our payment as scheduled claiming we were able to pay. We requested refinancing, or Modification and they continued to refuse, when prices and interest rates on credit card plus utilities and food escalated we found ourselves falling short hence we fell behind. Then they decided to reduce our payments for a period of time.Presently awaiting decision on modification.

by Jonathan Iton From Queens Village, NY on January 26, 2010

I called B of A a few months ago, when my mortgage was current, I had never been late. I was told I was not eligible for a modification loan, I had already used my savings to date, and when my credit card payments to Citi Bank were late (>15 days), the interest rates were increase to near 30%. Now B of A tells me I'm still not eligible, even thought I earned 102,300 last year.

by Anonymous From Atco, NJ on January 26, 2010

I have been with Bank of America since I came to the USA in 1990. I don't have any complaints. I just wish they will give me a chance.

by Jeffrey Mittel From Rockton, IL on January 25, 2010

by Anonymous From Fairburn, GA on January 25, 2010

by Anonymous From Absecon, NJ on January 24, 2010

by Anonymous From Douglasville, GA on January 24, 2010

It is so difficult for me to rate the mortgage company history due to I was once with Countrywide and then Bank of America took over I need help saving my home.

by Dale Smolik From Austin, AR on January 24, 2010

by Anonymous From Lewis Center, OH on January 24, 2010

They will not negotiate to get the house sold.

by dawn payton From Washington, DC on January 22, 2010

by Anonymous From Oak Creek, CO on January 22, 2010

by Eric Howell From Argyle, TX on January 22, 2010

by Tammy Robare From Semmes, AL on January 21, 2010

by Rachel Thayer From Gardnerville, NV on January 21, 2010

by Jennifer Fleshman From Mount Vernon, OH on January 21, 2010

by Luis Aragon de Galvez From Wichita, KS on January 20, 2010

by ROY NEWTON From Aurora, CO on January 20, 2010

by Anonymous From Dover, PA on January 19, 2010

by craig and hope chatman From Patterson, LA on January 19, 2010

by Anonymous From Richmond, VA on January 19, 2010

Hard to figure out if they will help with a repayment plan or any modification of any type. Difficult to work with.

by jeff pfingsten From Ulysses, KS on January 18, 2010

by sibley perry From Theodore, AL on January 17, 2010

I tried calling them 2 weeks ago and spoke with a woman who I could not understand. they said they would send me some paper work in the mail. i never got it. All I got was a letter saying my home would be foreclosed on soon. I was told that I did not qualify for a loan modification.

by travis vaughan From Fulton, MO on January 16, 2010

by travis vaughan From Fulton, MO on January 16, 2010

by Eric Stokes From Perris, CA on January 15, 2010

when they offered a loan-modification they didn't consider what home was worth. The home was originally purchased for $399,990, we put down $50,000 down. We also fell behind and our original lender was country wide. I read articles on how some mortgage companies forgive some principle and past due amounts. Is it possible that can fall into the same categories. My current modification is only $100 dollars less from my original mortgage lender.

by Clovia Jones From Chevy Chase, MD on January 15, 2010

by Anonymous From Verona, PA on January 15, 2010

by Jack Litke From Carbondale, PA on January 15, 2010

Mortage company is great!!! It is yours that I have no trust in.and send to the BBC.

by robert banks From Modesto, CA on January 14, 2010

Made four calls the B of A, spent 10.5 hours on the phone, (about 9 hours of that was on hold) was transferred numerous times, and never was sent an application for a modification. was told I did not qualify for help

by Laurie-Ann Shulman From Bushkill, PA on January 14, 2010

They waited to long to respond to my cry of help. I explained when I had good credit please lets act and refinance the remainder as I had paid down the balance. I got no where. I called for several months, and there wasn't anything they were willing to do. I was offered $24 less on my payment. I lost an income of $55000 how that was supposed to help is still a question that hasn't been answered. There is NO help out there! I have tried to get help and was given incorrect information and pushed aside. I am sick over the lies Acorn Housing told me, Credit counselors, and Bank of America, This was my dream not just a black and white piece of paper. It was my home my children home my pets..our life..Bank of America is uncaring to people.

by lester shields From Fort Lauderdale, FL on January 13, 2010

I think it was a very poor takeover that they did of my account to countrywide. Never mentioned the increased "cushion" on the escrow. Messed up my homeowners policy. And now that they have paid the taxes that are less than the escrow, I am not being credited back anything.

by Anonymous From Poughkeepsie, NY on January 13, 2010

this company has refused me on every hand they have not even tried to work with me I've been asking for some type of work out for over 7 month to hear the my modification has not net the criteria to be helped and that i will be in foreclosure

by Anonymous From Sacramento, CA on January 12, 2010

by Anonymous From Chattanooga, TN on January 12, 2010

I talked to 6 different people in a 3 hour window and the all told me different things...you are just a number with them and they don't want to help. They are all reading from a script and it's extremely frustrating.

by Anonymous From Anderson, SC on January 12, 2010

we tried to get them to help but they did not they said we could not get loan modification now house has been sold we were told

by Anonymous From Rozet, WY on January 12, 2010

by sharai sachs From Philadelphia, PA on January 12, 2010

by Laura Soliz From San Benito, TX on January 11, 2010

by Anonymous From Reading, PA on January 11, 2010

by steven mtichell From West Berlin, NJ on January 07, 2010

transfer data over a couple of months , therefore the the information. a long time to get the the right information out the mortgage company. This was a 4 months on going problem,now they have my information. Bank of america said i will be in foreclosure.

by Tommie Williams From Waldo, FL on January 06, 2010

Very good service and company compared to the previous mortgage company they are honest and keep us well informed just wanting assistance in my effort to pay my debt which I am doing my best to do.

by Michelle McCoy From Townsend, DE on January 06, 2010

by Anonymous From Albuquerque, NM on January 05, 2010

by Anonymous From Compton, CA on January 05, 2010

by vilma zepeda From Chino, CA on January 05, 2010

by Anonymous From Bethlehem, GA on January 05, 2010

by Wilbur Athey From Sandy Hook, VA on January 05, 2010

by Anonymous From Southaven, MS on January 04, 2010

by Anonymous From Manassas, VA on January 04, 2010

by phil bate From Edgewater, MD on January 04, 2010

by Anonymous From Covington, GA on January 04, 2010

by jack collins From Wheeling, IL on January 04, 2010

by malcom johnson From Twinsburg, OH on January 02, 2010

by karl roberts From Salem, VA on January 01, 2010

by Anonymous From Port Saint Lucie, FL on December 31, 2009

I CAN'T EVEN GO THERE. I GOT SO SICK AND I'M UNDER DOCTORS CARE AND SO IS MY HUSBAND

by Hector Ramos From Murrieta, CA on December 30, 2009

by jason britt From Saint Louis, MO on December 30, 2009

by Norvin Dubois From Ethel, LA on December 30, 2009

by ivonne villafane From Westbury, NY on December 30, 2009

in the process of trying to keep our home... do not have an opinion yet as we are in the beginning stages.

by Anonymous From Dallas, GA on December 30, 2009

by Anonymous From Rigby, ID on December 30, 2009

This was first a Countrywide home loan. They have talked out of both sides of their month. First they couldn't help me until I went into default and then when I did default they told me they would do a loan modifications but then after that they had no record of the loan modification paperwork and it was too late to help me.

by Aleta Gibson From Poulsbo, WA on December 30, 2009

by Anonymous From East Saint Louis, IL on December 29, 2009

by marion york From Hamlet, NC on December 29, 2009

they refuse to try to help us keep our home

by Marianne Becker From Zephyrhills, FL on December 28, 2009

Keep getting the run around and not sure if they are being beneficial or not for me. It's been almost 6 months and still no word.

by James Alexander From Jonesboro, GA on December 28, 2009

This was originally a Countrywide Home Loan. It was later assumed by Bank Of America. If/when necessary, it was difficult to communicate with a loan officer at B of A. That process was difficult.

by Steven Sanders From Fort Worth, TX on December 28, 2009

by mike smith From Wartrace, TN on December 28, 2009

by Anonymous From Takoma Park, MD on December 22, 2009

by Mary Ann Grant From Beaver Falls, PA on December 18, 2009

by Jason Ferrell From Valley, AL on December 18, 2009

by Amanda Meyer From Midlothian, TX on December 17, 2009

by Anonymous From Casper, WY on December 17, 2009

by Anonymous From Lacarne, OH on December 17, 2009

by Melinda Giddings From West Linn, OR on December 16, 2009

by Anonymous From Wadesboro, NC on December 16, 2009

by Anonymous From Baltimore, MD on December 15, 2009

they don't take my payment

by Oscar Parra From Pasadena, TX on December 15, 2009

by Dianne Borchert From Oroville, CA on December 15, 2009

by Anonymous From Rockville, MD on December 15, 2009

Need great advice.

by Thomas Young From Raleigh, NC on December 14, 2009

by Nancy Thompson From Scottsville, VA on December 13, 2009

by wanda sanders From Saint Louis, MO on December 11, 2009

by William or Patricia Glenn From Keysville, GA on December 11, 2009

Taylor, Bean and Whitaker had started a loan modification in June because my husband's job ceased to exist. The business closed. We were not notified by anyone that our loan had been sold to Bank of America until we received a notice of intent from the bank. We begged them for help. They told us to get together our income and expenses and the loan modification department would contact us if they needed more information. We were never contacted. We were able to get together one more payment, but then we started getting bills for a mortgage payment that had been raised almost $150.00 higher than our payment was supposed to be and there was no explanation. Being that my husband is hearing impaired, I tried to speak to someone about the difference in the mortgage payment and now they won't talk to me. They have an authorization from my husband, because he is the only person listed on the loan, but we got a nasty letter stating that the signatures didn't match (bogus reason, which is not true) and that they will not discuss the details of the loan with me. We have begged and begged and have gotten absolutely nowhere with them. We were also notified that we did not have homeowners insurance, which we always have and the payments for the taxes and insurance were included in our payments, and Bank of America went out and purchased MORE insurance on our property and charged us ANOTHER $734.00 on top of everything else. This is SO wrong. We are reaching out for help - and getting nothing in return except to SPIT in our face. It seems like they WANT to foreclose on our property.

by Lawrence Small From Panama City, FL on December 10, 2009

by Alphonso Norman From Romeoville, IL on December 09, 2