Bank of America

by Joe Harper From McKinney, TX on October 22, 2008

Bank of America agreed to do a loan modification to help get me caught up. When I sent the agreed amount on their due date I called to get the loan modification papers. They then decided I didn't qualify for that program (even though the had already approved it)and rejected my payment because the payment did bot cover the total amount owed.

by Jenalea Berg From Antigo, WI on October 20, 2008

by Michael Henderson From Fair Haven, MI on October 18, 2008

They have switched names 3 times since I refinanced-it was LaSalle then ABNAMRO then Bank of America it may have changed again-the option they presented me with was a higher payment to catch up my loan-even after I explained that I went from 2 incomes to one income and copuldn't make the other payment. They rejected partial payments that I tried to send-I have given up.

by Angela Wallace From Lusby, MD on October 12, 2008

they have always been good to me ... i am just really struggling right now

by kevin p From Eden, NC on October 12, 2008

by matthew zielinski From Caledonia, MI on October 09, 2008

by Raffi Noradoukian From West Hills, CA on October 08, 2008

It is actually Countrywide and so far not helping me.

by Anonymous From Rathdrum, ID on October 07, 2008

BOA thinks they are above the law. Mediated twice on a foreclosure where they returned all payments sent, then filed foreclosure. We sent what was due. They say we didn't send enough. Asked how much was enough. Reply was "I don't know".Cannot get them to follow court ruling. They have drug this out for 5 years. Still not settled.Guess they can make their own laws.

by nick lopez From Saint Cloud, FL on October 04, 2008

they are good but know that i am so far behind they are not available i leave message to loss mitigation and emai/phone and they don't respond not even the collection or even the attorny number responds they put attached to my loan number i am attempting to communicate with no resolve i did what they said i got part time work its not enough but i'm doing all i can

by Anonymous From Kent, WA on September 29, 2008

they are the only ones we have ever had so I don't have anyone elso to compare them to.

by Shakina Cocroft From Washington, DC on September 15, 2008

I don't have another company to compare it to but some representatives are more helpful than others.

by Kimberly Wright From Ladson, SC on September 15, 2008

by Sherry From Taneytown, MD on September 11, 2008

Worst service ever. Cannot get a straight answer from anyone concering a foreclosure. Was flat out told "can't help you, it is purged from our system". If that's the case, take it off my credit report. STUPID People!

by mark frycek From Skokie, IL on September 11, 2008

by Michael Oliva From South Dennis, MA on September 09, 2008

by allison elashmawy From Hollywood, FL on September 01, 2008

by rita estrada From Moyock, NC on September 01, 2008

HAVE HAD SOME TROUBLE WITH THE REFINANCING/APPRAISAL SITUATION, BUT HAVE HAD OVERALL GOOD CUSTOMER SERVICE AND REFERALS.

by Clarivel Hernandez From Waiteville, WV on August 12, 2008

by Melanie Hodgkins From Auburn, MA on August 10, 2008

by Anonymous From Barberton, OH on July 31, 2008

It was not the banks fault, it was the attorney's faults for letting this situation happen. But a few of the people in Loss Mitigation have not been very kind. People are already under enough pressure and stress from this kind of situation that it sure doesn't help. I guess from reading about other institutions, they are average. I feel like they could help me out because I do own half of the house and they could have worked around the deed last year and helped me keep the house. Especially when the attorney's would not help me and told me that they (BOA), didn't need a Quit Claim Deed faxed to them to put you in a workout. They caused me to be behind.

by Anonymous From Austell, GA on July 29, 2008

they initially helped me, of course to their advantage and higher payments, but when i still had trouble, it became hard to contact them.

by Felecia White From Aristes, PA on July 17, 2008

I wanted to avoid this w/ a loan work out program but had little cooperation.

by Anonymous From Lithonia, GA on July 14, 2008

by Anonymous From Springfield, MO on July 13, 2008

by Anonymous From Springfield, MO on July 12, 2008

countrywide was my mortgage company until bank of america merged with them

by Cathy Reyes From Pompano Beach, FL on July 09, 2008

When I called to explain my house situation, all they said was "and... what do you want us to do". I felt the door slammed on my face. I did not get help or advise from anyone in Bank Of America. Very bad Customer Service.

by marilyn shipp-gary From Mount Vernon, IL on July 05, 2008

i have to say that bank of america has treated me very kindly in the past ten yrs and have worked with me in the past to help with my finacial issues

by kevin zhang From San Francisco, CA on July 03, 2008

by Anonymous From Troy, MI on July 03, 2008

by Anonymous From Prescott Valley, AZ on June 20, 2008

by Amelia Madden From West Chicago, IL on June 17, 2008

by Anonymous From Dundalk, MD on June 06, 2008

by Gus Guerra From Chula Vista, CA on June 03, 2008

by Eric Thelen From New York, NY on June 03, 2008

by daniel smith From Fort Worth, TX on May 30, 2008

by Anonymous From Jamestown, RI on May 20, 2008

by Elizabeth Adrinto From Greensboro, NC on May 17, 2008

by Anonymous From Mesa, AZ on May 08, 2008

VERY HARD TO CONTACT AND THEY ALWAYS SEEM TO PASS YOU ON TO SOMEONE ELSE.

by vladimir LaFortune From Atlanta, GA on May 06, 2008

by Kristi Hartmann From Fountain Inn, SC on May 04, 2008

by Kimberly Fouts From Hoschton, GA on April 30, 2008

They do not seem interested in working with me on this, even though long-term they would be better off taking the home right away and saving the expense of foreclosure proceedings. I want to do the right thing, but just can't.

by Anonymous From Moyock, NC on April 21, 2008

BOA will not help me at all because I have more expense than income. When I refinanced with them, my payments were supposed to be $800 but when the payment book arrived, the payments turned out to be $1029. BOA is part of the reason I'm in this situation.

by Anonymous From Muskego, WI on April 19, 2008

by Julie West From Liberty Hill, TX on April 15, 2008

The Rep. I spoke with at BOA was very rude, she said to me "you know when your payments are due." I told her yes I do, but I have been unemployed since 2006, she said "have you looked for a job?". I hope nothing like this ever happens to her. This is unbelieveable to me! That a company that represents itself as caring, can go to these lengths....

by Anonymous From Phoenix, AZ on April 11, 2008

by Anonymous From Fort Lauderdale, FL on April 10, 2008

by Felicia Pena From Santa Fe, NM on April 07, 2008

by April Pierce From Sanford, ME on April 07, 2008

they worked out a budget with us and i sent them 2200 dollars in febuary but my sone has medical problems and my daughter has asthma and i just got dignosed with copd basically i got the start of emphysema at the age of 36 and my children are 12 and 4 so please help me i can honestly 1500 a month until my taxes come in next year please dont let them take my house

by Noreen Johnston From Los Lunas, NM on March 25, 2008

BOA will not even listen to me. I have been a good customer for years and can't believe they are treating me this way. The banks can help out Bear Stearns but can't help the common people when they are in need.

by Avery Kinney From Suitland, MD on March 25, 2008

by Anonymous From Bradenton, FL on March 24, 2008

Poor service and not very informative. Also, they do not accept partail payments.

by Kathryn Kasten From Finleyville, PA on March 20, 2008

I think it is ridiculous to have a partial payment mailed back to me. I am trying to pay as much as I can afford and now have landed in foreclosure because a partial payment wasn't accepted. INSANE!

by Anonymous From Fort Worth, TX on March 15, 2008

Poor communication and lack of information in regards to the mortage protection plan that was supposed to help me by differing my payments for 6 months.

by Anonymous From Norcross, GA on March 11, 2008

Different info from diff people. Not very responsive.

by Randi Mora From Albuquerque, NM on March 10, 2008

by Lagina Womack From South Plainfield, NJ on March 10, 2008

by Dale Hutchinson From New Port Richey, FL on March 07, 2008

Terrible to work with, period!

by Anonymous From Woodstock, GA on February 25, 2008

been very fair just need some more help

by Nicole Fowler From Oxon Hill, MD on February 08, 2008

by Anonymous From La Marque, TX on February 04, 2008

I have no problem with the payments that Loss Mitigation has set up for me, however, the down payment is 53% of the total arrears!!!!! Bank of America says that their hands are tied that our "investor" is GMAC and that they set the guide lines. I don't believe that!!!!!

by Kikilia Lewis From Columbia, SC on January 30, 2008

by Anonymous From New Port Richey, FL on January 11, 2008

by Anonymous From Waxahachie, TX on August 24, 2007

So far Bank of America has tried to work with me.

by Anonymous From Baton Rouge, LA on May 20, 2007