Aurora Loan Services

by Anonymous From Brooklyn, NY on September 03, 2008

by Herman mora From Miami, FL on September 02, 2008

Countrywide is my 2nd mortgage lender and they are the worst, refusing to even send me anything regarding modification of their loan.

by Anonymous From Perrysburg, OH on September 01, 2008

They did not want to work with me. Do I need to hire an attorney to sue them since they are kicking me out of my home and I can pay the monthly payments and would like to make good on missed payments as well?

by Linda McBride From Wildomar, CA on August 29, 2008

WE CALLED THEM TO TRY AND WORK THINGS OUTThey flat out said no way!

by Edwin Pabon From Staatsburg, NY on August 18, 2008

by Anonymous From Phoenix, AZ on August 08, 2008

I need someone to get me out of my ARM of 5 years. My interest rate is 7.75%. I would like a fixed with lower payents but have been told my house s only worth only $330,000 compaired to $435,000 6 months ago. I am upside down! I see foreclosure coming!

by Luis Flores From Mission, TX on August 08, 2008

by Anonymous From Houston, TX on August 05, 2008

this is directed to Keith from Sun City. You should contact your county to find out if you are in a flood zone. That would be the first thing I start with. The second thins is to make sure you know what your talking about. Companies don't arbitrarily just add flood insurance. Let me guess, you probably did an option arm loan too. I know your probably upset that you stated your income or better yet, some broker lied and stated a false income that you agreed to at closing and now you upset that your mortgage lender wants to be paid based on a promise from you to pay. People we need to start taking more responsibility. We purchase these homes on hopes of a large increase of equity because the market was soaring, we listen to people on tv tell us we can make all kinds of money by property no money down. Then when the bottom falls out and we are left holding the bag, we look to point the finger at someone else. I know, your probably the one who loses at the craps table then asks the pit boss to reimburse your losses with a free room and dinner right? If not, then you need to realize it was your speculation that put you in the house and that is your issue. Not a mortgage servicers problem. If you have problems with your interest rate, read your loan docs. They can't be changed. If you have problems with your escrows, these are items that are reported to your servicer. Call your insurance company and your county assesor's office. In short, quit whining and take responsibilty.

by Anonymous From Houston, TX on August 05, 2008

this is directed to Keith from Sun City. You should contact your county to find out if you are in a flood zone. That would be the first thing I start with. The second thins is to make sure you know what your talking about. Companies don't arbitrarily just add flood insurance. Let me guess, you probably did an option arm loan too. I know your probably upset that you stated your income or better yet, some broker lied and stated a false income that you agreed to at closing and now you upset that your mortgage lender wants to be paid based on a promise from you to pay. People we need to start taking more responsibility. We purchase these homes on hopes of a large increase of equity because the market was soaring, we listen to people on tv tell us we can make all kinds of money by property no money down. Then when the bottom falls out and we are left holding the bag, we look to point the finger at someone else. I know, your probably the one who loses at the craps table then asks the pit boss to reimburse your losses with a free room and dinner right? If not, then you need to realize it was your speculation that put you in the house and that is your issue. Not a mortgage servicers problem. If you have problems with your interest rate, read your loan docs. They can't be changed. If you have problems with your escrows, these are items that are reported to your servicer. Call your insurance company and your county assesor's office. In short, quit whining and take responsibilty.

by Melissa Jackson From Mcdonough, GA on August 04, 2008

by Anonymous From Coal City, IL on August 03, 2008

by mrs smith From Las Vegas, NV on August 02, 2008

calling harrassing when payment is 4 days late...what is wrog with the human race...dog eat dog no wonder people are living hand to mouth..i hate them and their cruel practices

by Anonymous From Cottonwood, AL on July 31, 2008

Aurora Loan Services should be shut down close the doors forever!

by Albert Precaido From Corona, CA on July 30, 2008

by Anonymous From Modesto, CA on July 30, 2008

by Sam Trantham From Austin, TX on July 28, 2008

by Shirley xxxx From Bowie, MD on July 24, 2008

by Anonymous From Flagstaff, AZ on July 12, 2008

by ANDRES From Miami, FL on July 10, 2008

I REALLY DON'T KNOW WHAT'S GOING ON BUT IN MY LAST STAEMENT IT SAID THAT THEY HAD TO PURCHASE A FLOOD INSURANCE FOR $3000.00 WHICH MADE MY ESCROW ACCOUNT NEGATIVE $2000.00 AND TO BEGIN WITH THEY SAY MY ESCROW HAS TO HAVE A BALANCE OF ABOUT $2500.00, THAT MAKES MY ESCROW ACCOUNT ABOUT -$4500.00.....THIS IS OUTRAGEOUS.... IF I HAD READ ALL OF THESE COMMENT BEFORE MY LOAN WAS TRANSFERED TO AURORA I WOULD HAVE DONE SOMETHING.... CAN'T WE DO SOMETHING??? I BET THAT IF ALL OF US SUE THEM THINGS WOULD CHANGE!

by Keith From Sun City, CA on July 10, 2008

Ditto regarding all that has been said with Aurora, the good comments are rare, because this company is a group of thieves and crooks. The people that work for them are sub-par..They sound like disgruntled fast food workers. There is no decent person working there. I too have been on time and they strung me along for several months only to follow-up with a denial letter

by Keith From Sun City, CA on July 10, 2008

Ditto regarding all that has been said with Aurora, the good comments are rare, because this company is a group of thieves and crooks. The people that work for them are sub-par..They sound like disgruntled fast food workers. There is no decent person working there. I too have been on time and they strung me along for several months only to follow-up with a denial letter

by Jr From San Pablo, CA on July 08, 2008

I sent a modification letter and all additional paperwork. Waited 2 weeks to check on the status of the process. Was informed it would take 45-60 days. Called back a week later and was escalted for review from a manger. Recieved a letter for declined loan modification without missing any monthly payments. Excuse was insufficiant funds to take on the loan. Called in to find out if the loan mod was still being worked on. They commented it is still pending. Called the next day and they commented that they are still overviewing the paperwork though they were not aware of the letter that I had already recieved. Called the next following week and same response until I informed them about the rejection letter. Then they made an excuse that their database was running slow. Very unprofessional. I asked about alternatives or suggestions. Only comment was to attempt to short sale, If not go to foreclosure.They are not willing to help. I will attempt to Short Sale,but it seems that I may be going into Foreclosure because it seems they just give you the run around. Very poor customer service and not at all friendly to help those with great credit and ontime payment customers.

by Luis From El Cajon, CA on July 08, 2008

I have been in contact with this company since April 08 trying to get a loan modification and I found out on 3 July that my application was denied. I have made many calls to try to get a modification and they keep telling me that I do not qualify. My loan resets next month and I do not know what I am going to do!

by jz From Oak Lawn, IL on July 03, 2008

complete rip offs --no one can be this incompetent -- it surely is on purpose...teling me I am late on several payments when they have received them into my account but have not yet applied the amount to principal and interest...they also withdrew funds on 2 occasions...we ALL need to report to BBB with copies of transactions, also report to Office of Thrift Supervision

by Anonymous From Fullerton, CA on July 03, 2008

by Anonymous From Franksville, WI on July 02, 2008

Aurora is a bottom feeder. Life happens to all of us and sometimes we just need patience and understanding to get on top of our payments. Right now I am 3 mos. behind but send a full payment every month. I was told that unless I pay the 3 mo. owed other wise will begin forclosure. My house is on the market. You would think they would work with you while you are selling the property. As fas as i am concerned if the house doesnt sell before final forclosure, and I will not send another payment to them, well they can have it. Good luck to them. I do know it takes a min. of 50,000 dollars for them to begin foreclosure and they have to set aside 7 times the amount of the loan and cannot loan out that amount. It costs them so much to do this besides probably dealing with a vacant property etc. Work with us even if you wont get a payment for a few months. but no they are in bizz to only collect the money. definete bottom feeders.

by Anonymous From Aiken, SC on July 02, 2008

When my mtg was transferred my last payment to the old mtg company did not transfer, I guess, with the rest of the information regarding my loan. Aurora started calling me and saying I was late. I called my old mtg company who informed me that by LAW aurora was not allowed to do that, they had to by LAW wait 2 months for everything to come in from the transfer. I called Aurora and told them this. I even offered to fax over my bank statement which showed I had made the payment they were after. They told me no, they didn't need that. Then they called every day, and sent me foreclosure pamphlets. It hadn't even been a full month since the transfer. When they finally received it I told them I had been ready to hire an attorney and sue them for unlawful harassment. I should have. Because 2 years later I lost my job, and when I called them, they did not have any deferment, or payback options, except that they tag an additional 100 to my normal payment and report it being late for 6 months while I try to pay it off. I can't afford a higher payment. So, this isn't going to work. Now I'm headed for short sale, have someone interested in the property, so am hoping that this company will work with the buyer. But, will not be surprised if they are jerks and lie and call me constantly. Am surprised they haven't been calling everyday as I'm 2 months behind. However, if I ever own a house again, and it gets transferred to Aurora, I will pay whatever costs I have to pay to get it back in the hands of a reputable mtg company, as they are not and I do not trust them at all. Holding my breath and Hoping that everything goes right with the short sale.

by Sonia M From Fort Lauderdale, FL on June 26, 2008

I'm been working with this company since March asking them for help to see if they can reduce my interest rate from 9.275 to a more decent rate and that will help us to keep our home. We had submited modifications like 3 times and they asked us for 3 payments as a Good faith which we did, after we did the 3rd payment we call them and they just said SORRY YOU DID NOT QUALIFY FOR THE MODIFICATION, we need all the money inmediately...This company SUCKS, they are the worst compnay

by Sonia M From Fort Lauderdale, FL on June 26, 2008

I'm been working with this company since March asking them for help to see if they can reduce my interest rate from 9.275 to a more decent rate and that will help us to keep our home. We had submited modifications like 3 times and they asked us for 3 payments as a Good faith which we did, after we did the 3rd payment we call them and they just said SORRY YOU DID NOT QUALIFY FOR THE MODIFICATION, we need all the money inmediately...This company SUCKS, they are the worst compnay

by elisa lopez From San Leandro, CA on June 24, 2008

by Anonymous From Mission Viejo, CA on June 16, 2008

Not enough experience in this rhelm to comment.

by Anonymous From Carbon, IN on June 14, 2008

Worst Company Ever!!!!! They need to be shut down!! They are incompetent and very unprofessional.

by Anonymous From Mableton, GA on June 14, 2008

by anonymous From Anaheim, CA on June 14, 2008

I called them before I missed a payment to do a deed in lieu of foreclosure they said they could not ever because I have a second then I asked for loan mod they said I would have to call back in 4 weeks since I already faxed in all my information with financials I would receive a response, I got a approved for a short sale what the hell does this do for me? nothing....I said well if you don't work with me then I cannot pay my home any longer they said I am just going to have to wait for the foreclosure to happen, what jerks!!! I sated to cry not because of me I am single and can just rent but for those families that have kids having lenders that claim to help and they really don’t want to work with you why would they they just write off the loss in their taxes and this is better to them than them helping others especially those with kids…. Good luck to everyone it will be alright’

by REALTOR From Las Vegas, NV on June 13, 2008

Short sale took 4 months, they would not call anyone back when we needed information to close escrow by "Their" deadline. So they make it almost impossible to meet their criteria. I am going to report them to the GLVAR Association as well as the State agency in Nevada for better business. I am also writing the CEO of Aurora.

by Anonymous From Torrance, CA on June 10, 2008

TERRIBLE COMPANY no compasion for anywone. You would think they have made enough and are making enough money, that they would try a lil harder to help people. They dont give a fuck about peoples feelings at all. If class action happens let me no. anonymous

by Melissa Bloomer From Fontana, CA on June 05, 2008

by IAN INFANTE From Orlando, FL on June 03, 2008

by anonymous From Chino, CA on June 02, 2008

All I can say is that Aurora Loan services have bad service and also bad communication. Rude very rude people. well this is your wake up call Fuck You.

by Anonymous From Daly City, CA on June 01, 2008

by Anonymous From Brooksville, FL on May 31, 2008

by Gordon Silver From Hanover, VA on May 29, 2008

by Jorge Rodriguez From Miami Beach, FL on May 27, 2008

i tried sevral times to do a loan modifacation with no success. they were very rude and did'nt want to help me at all this was sevral month ago. i keeped explaining that i want to keep the property and i invested over 100,000.00 in repairs with no responce from them

by Ana Tota From Pompano Beach, FL on May 22, 2008

by Anonymous From Bremerton, WA on May 20, 2008

Noone is willing to help in their department. The only time they want to help is when money is owed to them, even then it's a risk. The housing market has tumbled and you would think these company's would want to help. But they don't. The late night phone calls has made me change my number also.

by Anonymous From Ladson, SC on May 20, 2008

by JOSEPH DANIELS From Clinton, IN on May 17, 2008

by Michelle Nascarella From West Palm Beach, FL on May 13, 2008

This loan was just purchased by Aurora so I have no opinion either way.

by anonymous From La Habra, CA on May 07, 2008

Aurora was understanding when I lost my job.They put me on a pymt plan in April 08, and.They worked with me in a proff, manner and now I am up to date.I will stay with Aurora and recommend them!!Exclnt CS!!

by Anonymous From Vancouver, WA on May 05, 2008

How could you save the home foreclosure if you are the cause of the problem? Live up to what you says.

by precious From Vancouver, WA on May 05, 2008

Unprofessional. Horrible! Inconsiderate. We ask if they could work with us for our payment this month. We are short of money due to the sudden death of my brother. We were told they could not do anything for us and they need the money before or at the end of the month.

by Tom Acker From Lewisville, TX on April 28, 2008

by Jerry Martin From Kernersville, NC on April 27, 2008

I filled out their work out form wxplaing our problems with a proposal for starting to pay our payments again and was waiting top hear from them. The only thing I got was a letter from their attorney with forclosure.

by Anonymous From Englewood, CO on April 24, 2008

Worst customer service known to mankind-Jason in the REO department is an ass to say the least

by truth From Tappahannock, VA on April 23, 2008

We are trying to get an approval for a short sale from Aurora. They have stalled this process now for 3 months with no response. I think they are trying to force the mortgage holder into foreclosure.

by Xinia From Los Angeles, CA on April 19, 2008

Aurora loan was difficult with us at the beggining when we purchase our home but they have always been willing to work out payment plans with our family. They work very well with us we are happy with them just call them in a calm matter.

by James Wiley From Deer Park, NY on April 18, 2008

Though we have been in constant contact with them, they seem very uninterested in helping.

by carolina polanco From East Elmhurst, NY on April 17, 2008

by Anonymous From Riverside, CA on April 04, 2008

the statement date is 19th and I recieve it on the 28th and due on the 1st. they hold back the statements so they will be late. my opion

by Carmen Romero From Somerset, NJ on April 04, 2008

by Anonymous From Iron Station, NC on April 01, 2008

THE 1ST IS OK BUT THE 2ND IS POOR AND UNPROFESSIONAL

by Isaac Bame From Van Nuys, CA on March 27, 2008

by emilia matei From Rocklin, CA on March 27, 2008

by Isaac Pedraza From Sparks, NV on March 25, 2008

by Jim Stewart From Gilbert, AZ on March 25, 2008

I am sorry about not being able to pay my bills

by Anonymous From Orlando, FL on March 24, 2008

by Anonymous From Roswell, GA on March 24, 2008

Aurora has been working with me,but I cant pay them up and my 2nd mtg on what I make.

by jerry batteh From Jacksonville, FL on March 24, 2008

They are unwilling to assist in any way.... they are also extremely SLOW in responding and never call back within the 24 to 48 hours as they claim

by Sheri Fobare From Truckee, CA on March 11, 2008

This company should be investigated. We have contacted a lawyer. They too stated they never received our paper work for a remodification of our terms and were going to forclose with out telling us. Of course we have all of the documentation that we sent our paper work - but they never sent the modification of terms. We called every month (and of course have documentation of those calls), each person said they received our forbearence agreement and all of our paperwork and that the modification terms was on the way - we called again two weeks later and were told that everyone had walked off the job and that the person we were talking to had just be hired and to call back in two weeks. We called back after two and got yet another person who said they were forclosing us on us! Not once did we recieve a phone call from them! Not once did we receive a letter in mail stating they didn't receive our paper work! We have filed a complaint with the DA as well! Not once has this company tried to modify our terms in to some kind of agreement that would satisy both us and them! We have also retained a lawyer! STEER CLEAR from this company!

by Anonymous From Indian Springs, NV on March 09, 2008

I called to see if we could get a better rate and make the payment easier and they flat out said no you live in Las Vegas and no one will finance you because of the market there.

by Anonymous From Turlock, CA on March 04, 2008

by Michael Kouts From Phoenix, AZ on March 04, 2008

Have tried countless times to work with them and the flat out refuse

by wayne douglas From Deland, FL on February 24, 2008

by Jeff Hilton From Trussville, AL on February 21, 2008

by Anonymous From Hobe Sound, FL on February 19, 2008

I'm not looking to declare bankruptcy yet but would like to know more about it

by Paul Giorgi From Delaware, OH on February 15, 2008

by Alvaro Alberttis From Boynton Beach, FL on February 12, 2008

by Tasharee Williams From Fontana, CA on February 08, 2008

by David From Frisco, TX on January 31, 2008

We have had 4 different "repayment" plans with this company, each voided with no fault of our own, excuses have ranged from you missed a payment (when we could prove receipt date and cashed funds) to escrow account too low, to no house insurance all the while we have a mystery $3000.00 that they can not apply to our account. We have notified the Texas Attorney General, and have retained a lawyer. I suggest everyone do the same, as does the Texas AG.

by Mendi Dusterhoft From Lakeville, MN on January 31, 2008

by Anonymous From Fairfield, CA on January 24, 2008

by johnny felisme From Brooklyn, NY on January 19, 2008

by Andrea Brown From Gwynn Oak, MD on January 18, 2008

i have no bad feelings towards Aurora Loan Services, they have tried to work with my thru this difficult time everyone that i spoke to was professional and nice to me

by Anonymous From Mundelein, IL on January 17, 2008

by Brenda Moore From Ypsilanti, MI on January 15, 2008

by Robert Stiner From Gunnison, CO on January 14, 2008

by Anonymous From San Antonio, TX on November 14, 2007

These people are bottom feeders; run the other way if they get your loan!!

by Kathleen From North Port, FL on November 10, 2007

I have called numerous times and have missed payments due to financial struggles. Never have they called and harassed me and they have always been nice en encouraging on the telephone. They really want to work things out with me to avoid foreclosure. I have never been on hold other than the first 2-3 minutes when I first call in. Very nice people!

by anonymous From West Des Moines, IA on November 08, 2007

they did offer to skip 3 months of payments since i lost my job but at the end of the 3 months if i still didn't have a job i would have to pay the 3 months at one time or foreclosure would start

by Anonymous From San Leandro, CA on September 27, 2007

Aurora didn't try to help with repayment plan, all they want is their money.

by Marie From Cedar City, UT on September 14, 2007

I currently have mortgages with four companies and Aurora is by far the easiest for me to work with. I don't think I've needed to reach them by phone much, so I don't know how they are about that, but their online services are sufficient for what I need to do and know to get my payment in. The loan industry in general needs a lot of work in customer relations, but comparatively Aurora is pretty good.

by Lisa From Frederick, MD on September 05, 2007

I had a great experience with Aurora, unlike pist off, I know that it is not Aurora that charges prepayment penalties its the broker/loan officers. I did my refi with them and my loan officer was looking out with my best interest, not just his own.

by pist off From Cedar Park, TX on August 26, 2007

You need to have Aurora Loan Services shut down for stealing peoples money and ruining their credit. We paid 4400. in pre-payment penalties closed July 13 07 and got a late for July on fico now we cant buy a HOME!!!!!

by annie From Quincy, FL on August 15, 2007

Aurora Loan Services has caused me financial hardship, headaches, and a credit file that not might not ever be able to be repaired.

by Anonymous From New York, NY on August 05, 2007

These people are totally incompetent. Harassing telephone calls about late payments when not late. Always asking for more, more, more info. Sent to them, and they keep asking. Turns our they got it but it never got into their system!! This happened on two different times.

by Terresa Bunton From Normal, IL on July 31, 2007

They called me when my payment wasn't at their office by on the 2nd. It was due on the 1st. I told them they should get it any day. They sent me a bill with late charges on it when late charges where not to be posted until the 16th.

by Anonymous From Littleton, CO on June 21, 2007

Total incompetent and unprofessional company

by Anonymous From Bogalusa, LA on March 28, 2007

some of the people that talk to you treat you like you are nothing when you have problem