Americas Servicing Company

by Anonymous From Syracuse, NY on July 03, 2008

have asked for help for over 6 months always get run around always need one more thing never a person you can talk to

by c, a, From Louisville, KY on July 03, 2008

we have been with asc for 10 years. purchased the home for 107, and the balance is now 103! Is that right? doesn't seem right to me???? worst company I have ever delat with!!!!!

by keith carter From Chesapeake, VA on July 02, 2008

by Roger Mastrantonio From Ocala, FL on July 02, 2008

This lender could care less what is happen with the mortgages they have acquired. We will find a way to find out what they have done wrong to get people in over there heads and let them fail. Many of the loans were given fraudjuntly and we will prove it. Them ignoring the fact will certaining not make any of us go away. Some government agencies are helping us. If they do get our home back thru a =n ignored forclosure. They will take a much larger loss than what they possibley would if they would work with us. We are professional people with good credit and should be helped. This may just be a oh well for both of us on this account. This home is a large nut for anyone, it will not be in our basket. Want a good deal appraised at 835000. Currently will take 650000.00 plus costs. Still a very eligant home in Bellechase Sub SE Ocala FL Good Luck Wells Farge, ASC and the one who wrot the mortage for us with false imfo added. Metrocities Mortgage LLC DBAm No Red Tape Mortgage Sherman Oaks CA

by Rizaldy Torres From San Diego, CA on June 30, 2008

by bonnie dantzler From Muskegon, MI on June 28, 2008

by Anonymous From Wilkes Barre, PA on June 27, 2008

my home was also sold to them about a year after we bought it, and four 4 years we have been getting pushed from one person to another. Now we finally lost our home. We are moving on but it will take us years to rebuild.

by Anonymous From Clementon, NJ on June 27, 2008

my loan with asc was sold to ubs on 10/5/2007 noted on my credit report asc continues to report my account open with $7002.00 balance past due, noted ubs is not on my credit report, but since selling to ubs I have sold my home and paid in full.

by Emmanuel Forbes From Buford, GA on June 27, 2008

by michelle collier From Magnolia, DE on June 26, 2008

by Anonymous From Matteson, IL on June 26, 2008

by Serena Smith From Oroville, CA on June 26, 2008

I have loved having my mortgage with ASC and I would like to keep it with them.

by Anonymous From Fort Lauderdale, FL on June 24, 2008

by jerdelvia greathouse From Maple Heights, OH on June 23, 2008

by Calie & David Maes From Garden City, MI on June 22, 2008

by Anonymous From Empire, NV on June 20, 2008

To contact ASC, try calling: 866-398-7569 or on the web at http://www.mortgageaccountonline.com. Hope this helps!

by Candice Williams From Suffolk, VA on June 19, 2008

they didn't offer any help in reducing my rate at all; they told me that I would have to be near foreclosure before they could even offer me any programs that would help me.

by tamyra heard From Suisun City, CA on June 19, 2008

by Rick Rolda From West Hills, CA on June 19, 2008

by Melvin Harrell From Running Springs, CA on June 19, 2008

by Richard Canniff From Muskegon, MI on June 17, 2008

by Anonymous From Cape May Court House, NJ on June 16, 2008

by TERESA REEB From North Port, FL on June 16, 2008

by Joy Fotheringham From Ormond Beach, FL on June 15, 2008

I have repeatedly tried to work with this company. I have written many letters. I have not received any responses. I have tried to lower my payments by requesting new company for insurance. They refused. I have requested a loan modification. They refused. I have sent payments, and they have placed them into unapplied payments, and charged me late fees. They are extremely difficult to work with.

by Anonymous From Grand Prairie, TX on June 14, 2008

All I can say is wow!

by Paul C From Pleasanton, CA on June 14, 2008

A frustratingly difficult company to deal with – impossible to talk to anyone other than incompetent lowly paid service reps. The terms of our original loan were horrible. After two years, (just after the loan was purchased by ASC), our monthly payments jumped up by 800 per month. This resulted in a monthly payment well outside of what we can handle. The plan was to simply re-finance after two years, but because of the current market, we have been unable to do so. I assumed ASC would be willing to work with us and help put the loan back to where it was for the first two years in terms of interest rate. They would not, and now we are moving into the deed in lieu process. I’m sure ASC will end up loosing out in the end, but they just don’t seem to care, or don’t have the competence or internal structure to avoid it. Frustrating!!

by discusted From Ankeny, IA on June 12, 2008

ruining peoples lives!

by Anonymous From Canoga Park, CA on June 12, 2008

Super bad. Trying to talk to them is just a waste of time. they won't even talk to you.

by Anonymous From Bronx, NY on June 12, 2008

not very helpful even though i have tried to work with them

by Kathie From Brookhaven, PA on June 11, 2008

They wont talk to me because they say my name isn't on file but send me stuff in the mail how do they have my name if it isn't on file ? i want to save my house but they wont talk to me

by K From Atlanta, GA on June 10, 2008

Absolutely without a single doubt the worst company to deal with. Customer service at its worst! I would not recommend this company to the worst customer. A customer is not always right with this company.

by ES From Paola, KS on June 09, 2008

Our loan was sold to ASC in 2003 and the problems began. Long story short, for 4 years they said our payments were late or missed. Fortunately, I had extensive documentation from our bank as well as THEIR OWN PRINTOUT of our account to prove that we were never late and never missed a payment. It took 2 years of phone calls, a huge letter writing campaign and the involvement of our state attorney general to FINALLY get our payment and balance corrected (they continued to try to charge us for 3 months payments). However, they were also directed to correct the reports they had erroneously made to the credit bureaus. We found out when we went to refinance last month that they had not, even though we have letters from them stating that it has been done. Here we go again. But I am NOT giving up or caving in to them - they are going to fix it or I will get every official I can imagine involved. Cannot WAIT to get away from them - worst company ever. Be careful, they can ruin your credit in a heartbeat. I would gladly engage in a class-action lawsuit.

by B.L. From Aurora, CO on June 08, 2008

Difinetly out for themselves only.Scrooge Don't do business with them, you will be sorry.

by Jamal wilson From White Plains, MD on June 07, 2008

by Pamela McCarthy From Rancho Santa Margarita, CA on June 06, 2008

by Anonymous From Lompoc, CA on June 06, 2008

by heather crapps From Cayce, SC on June 06, 2008

we refinanced a few years ago and america's servicing company is who bought our loan about a year after the re-fi. They have given us no options to help. They are very pleasant on the phone, but they said they really can't help us.

by Anonymous From Middletown, OH on June 06, 2008

by Omentus Korlison From Coatesville, PA on June 05, 2008

Help me please!!!

by stewart daniels From Phillipsburg, NJ on June 03, 2008

by Anonymous From Portland, OR on June 03, 2008

by BRIAN LEWIS From Grand Prairie, TX on June 03, 2008

by Amanda Meilstrup From Kenosha, WI on June 02, 2008

by Anonymous From San Antonio, TX on June 02, 2008

by Anonymous From Bristol, PA on June 02, 2008

All they care about is getting there money. Nothing else.

by Anonymous From Bristol, PA on June 02, 2008

by Cliff Whitley From Glenwood, IA on June 01, 2008

by Cliff Whitley From Glenwood, IA on June 01, 2008

by James Dillon From Philadelphia, PA on May 31, 2008

by Tameika Smith From Opa Locka, FL on May 31, 2008

by Anonymous From Myrtle Beach, SC on May 30, 2008

I have had to deal with this company for nearly 4+ years. I am a Real Estate Broker and this is the worst company I have ever had to deal with. I would never refer this company to ANYONE. They are unprofessional, rude, lying, and a manipulative corporation. All I pray for is for the market to pick up, so I may relieve myself from this nightmare of a company!

by Matthew Smith From Millington, TN on May 30, 2008

by clint stover From Henderson, NV on May 29, 2008

by Anonymous From Bay City, TX on May 29, 2008

by Anonymous From Windsor, CO on May 29, 2008

all they want is their money and they don't want to help at all i beleive that is the wells fargo in them

by Anonymous From Windsor, CO on May 29, 2008

by Brad H From Pahrump, NV on May 29, 2008

For all the people who have a complaint against America Servicing Company and/ or Wells Fargo, it's owner, please contact me at this email address (emailstation@yahoo.com) as a paralegal is preparing a class action lawsuit for the common person, in which they can make their grievances about these companies known to the court and the United States Congress. An investigating committee has been established to collect all of the cases that show the "pattern of conduct" of these companies for preservation and presentation to the committee. You will be contacted and informed of when you will be asked to make out an affidavit or appear in person before the committee if necessary. This is the only way that the common person will ever be able to get his case across to these lecherous corporations who have prayed upon such victims. Thank you for your support. Class Action Lawsuit Against America Servicing Company

by rosa sanchez From Hamden, CT on May 27, 2008

Please contact me ASAP.

by Anonymous From Jamaica, NY on May 27, 2008

am 2 months bbehind w/ ASC and when I call to get a loan modification they advised me to sell my home on a short sale. They are very difficult to work with. i need a lawyer because i really don't want to lose my home.

by Anonymous From Saint Croix Falls, WI on May 27, 2008

by Anonymous From Duluth, MN on May 27, 2008

by leticia flores From Laredo, TX on May 26, 2008

by Anonymous From Citrus Heights, CA on May 25, 2008

Has not been willing to work with me. Lost my job and they only want to know when I'll pay them!

by Jeanette Cooper From Fairport, NY on May 24, 2008

by JOHN KOCHANSKI From Romulus, MI on May 23, 2008

by rodelio cacatian From Seattle, WA on May 22, 2008

by Anonymous From Cypress, TX on May 20, 2008

awful!! unreachable, un willing to listen,

by Shelby Milam From Orlando, FL on May 20, 2008

1 person said they could help and then the person who called back said we would not be eligible for any assistance. They don't seem to care and would almost prefer a forclosure - atleast that's how it seems!

by Anonymous From West Palm Beach, FL on May 20, 2008

by Camille Johnson From Winterville, NC on May 19, 2008

by Gloria Jordan From Suffolk, VA on May 17, 2008

by ANONYMOUS From Fresno, CA on May 15, 2008

I'd about given up with ASC. I called many times and get a different answer everytime. The only option I have left is to foreclose.

by Anonymous From Silver Spring, MD on May 15, 2008

I called ACS today, and the customer service person put me on hold and never returned. Yes, I originally had another mortgage company who sold my mortgage to ACS as well, of course we don't have a choice.

by Alcides Pulido From Modesto, CA on May 15, 2008

All the times i tried to call them always hang up on me, never help me, very rude people.

by shannon maafala From Waipahu, HI on May 13, 2008

Difficult to reach and work with. Unfriendly and unprofessional except when they are calling to collect.

by Anonymous From Castle Rock, CO on May 13, 2008

by Anonymous From Topton, PA on May 13, 2008

by James Holt From Leicester, NC on May 13, 2008

Because they have stated over the phone that they would rather foreclose then work out something that I can pay even though a month behind and get back on track within the next few months and pay two payments by August.

by Jose Adames From Copiague, NY on May 13, 2008

we need additional help and options and i really dont feel like i am being offered any and i am ready to lose my house plese help!!!!!!!!!!!!!

by sergey korotkikh From McVeytown, PA on May 13, 2008

by valerie rios From Sparks, NV on May 11, 2008

They are very hard to work with at times. Feel they have advised us incorrectly at times and push foreclosure regardless of us asking for help. We keep in constant contact with them, keep them updated on our financial situation when ever there is a change or unforseen circumstance but they say its always up to the investors. I just cannot believe that the investors will sacrafice owners willing to make reasonable payments to stay in the home to foreclosure. I also find it bad that these mortgage companies or investors will negotiate a short sale that brings down the principal but not work with the current owners to bring down the principal to make the home more affordable and FMV. We have asked over and over for a Honest Home Value Loan Modification, but are getting no where and must jump thru lots of hoops that are not financially feasible for us. I do however, get someone each time I call, I am always able to contact them plus I have thier fax number so I also fax them which goes into the documentation. I also demand that each time we speak that the conversation is documented. I tell them I am documenting the conversation as well, take down the date, time, who I spoke to and what the conversation was about. But does this really work to my advantage?

by Jennifer Tardiff From Dupont, WA on May 11, 2008

by Anonymous From Commerce City, CO on May 09, 2008

by mariam brady From Northridge, CA on May 09, 2008

by Angry From Huntersville, NC on May 08, 2008

ASC is merely an acronym for the MOB. How this group of crooks are able to purchase loans and administer them is unconsciable. Their service representatives are stooges, they collectively fabricate information and string you along squeezing as much as possible before dealing the final blow. I hope Congress specifically puts ASC and Wells Fargo on theirhit list.

by MARIA SEGUNDO From Lincoln Park, MI on May 08, 2008

by Anonymous From Corona, CA on May 07, 2008

They do not want to help you with any possible solution

by Robert Kerezsi From Jackson, NJ on May 07, 2008

by Anonymous From Phoenix, AZ on May 06, 2008

It is very hard to contact them. Also, instead of having a person call you they just leave an automated message.

by Bud Bruening From South Jordan, UT on May 06, 2008

They are terrible. They say one thing and do another.

by Anonymous From Spring, TX on May 04, 2008

by gary quarn From Glendale, AZ on May 02, 2008

They did not want to work with me at all.I became unemployed and shortly thereafter they almost doubled payment because of the arm we had. I tried to work out a short sale, a deed in lieu of. All to no avail. They had me sending hardship packges over and over to them. They finally said they wouldn't do anything. Make the payments or lose the house I'd been in for 18 years. They then sent me a letter stating that they were going to forclose on Dec. 2ND 2007. In Oct. 07 I sent them a letter stating that I was vacating the home but I had paid the property tax and insurance till the end of Dec 07. It's now May 08 and they still haven't forclosed. Now they just sent me a letter stating that they have put insurance on the house with a payment four times as high as I was paying and want me to pay it. These are total crooks. If there is any class action law suit please contact me. GQuarn@AOL>COM

by Anonymous From New York, NY on May 02, 2008

A from Annapolis, MD - Your comment does not make sense at all. If your loan is in forclosure, you have up until two weeks to make a deal on keeping your home. There is nothing that would keep them from making a deal with you. Trust me, we don't want your home.. If it is within two weeks from the sale date of your home, not even this company you hired can do anything about it. If you cannot commit to what arranements are available to you, that is not ASC's fault. In order to bring your loan out of forclosure, you have to qualify for a payment arrangment or pay the total amount due on your loan, AND all the attorneys fees. If you qualify for an arrangment, you must make a down payment that consists of ALL attorneys fees, and one months mortgage payment. We can't make deals on fees, they MUST be paid as the attorney WILL NOT suspend the forclosure until they've been paid. Same with modifications. Your loan will be suspended if it is in review. If they did not require an INITIAL down payment and the loan is still in active forclosure, or went to forclosure while under review, the forclosure WILL BE suspended if you are coming up on a sale date. I hate to say this as it may sound insensitive, but if you haven't paid your mortgage in 12 months, and cannot afford a down payment to suspend the forclosure, then you can't afford your home anyway and it is in your best interest to get rid of it. If you don't have a 2nd mortgage, you may qualify for a deed in lieu. Deed in lieu is where you give the property back to the bank and it relieves you of ALL financial responsibility, and is A LOT better on your credit report. Otherwise you may want to consider a short sale, where you sell your property for less than what is owed on your loan, and we will write off the rest. Also a lot better on your credit. As for losing payments, I have to say, in the four years I've worked for this company, we've very rarely ever lost someone's payment. If we lose the payments, we don't get the money, so you better believe we're extra careful not to. If you didn't put your acount number on your payment, well that's just not our fault. Make sure you put your loan number on all payments, and also make sure that if you're paying on more than one loan that you send the payments in two separate envolope's. Otherwise they may get posted to the same loan...

by sarah thomas From Cleveland, OH on May 01, 2008

by Barbara Vaiana From River Grove, IL on April 30, 2008

by ADELSO VIEIRA From Union, NJ on April 29, 2008

by Anonymous From Woodstock, GA on April 29, 2008

ASC put me on a forbearance program after my arm matured as I had fallen behind. Payments went from $2287 to $2840 during the 4 month forbearance program. After the forbearance program, they offered me a loan through GMAC at 9.55% and $3530 per month. Added an additional $16,000 to the end of the loan. Took my payment in January and put it towards escrow instead of applying it to the mortage, without telling me, causing my mortgage to fall further behind.

by Angel Rodriguez From Waldorf, MD on April 29, 2008

by Elizabeth Holbert From Greensboro, NC on April 29, 2008

by Steven Selwyn From Bergenfield, NJ on April 29, 2008

by Anonymous From Saint Croix Falls, WI on April 29, 2008

I have had nothing but dead end promises with ASC and with entrusting in them i have brought my self to a place I never thought possible. Now I sit here treading water hoping I can find some one to through me the raft.

by Diana Wallin From Oakley, CA on April 28, 2008

by William Marks From Naples, FL on April 26, 2008

by Amy Dyer From Rockland, ME on April 25, 2008

I don't understand why they are not calling me for payment. The 1st mortgage loan does not show up on searches and is not on my credit report

by KAYCE ANN WOLCOTT From Marysville, CA on April 24, 2008

by Rodrick Satre From Richmond, CA on April 23, 2008

fraud, deciet, malice, theft of funds, total disregard for Federal and State Statutes for consumer protection and loan servicing. RESPA is totally ignored

by Anonymous From Pleasant Hope, MO on April 22, 2008

by Joey Ludwig From Saint Clair Shores, MI on April 22, 2008

Inaccurate documents, incorrect charges, charging escrow fees when I never had an escrow and thats just the beginning!

by Ashley Taylor From Southaven, MS on April 22, 2008

I feel that we are looking at options to keep ourselves from foreclosing but don't feel they are willing to help. We tried to do a loan modification and they denied us saying it wouldn't be in their best interest to do so. We feel we are getting the run around and can't get anyone on the phone who doesn't pass us around.

by anonymous From Brooklyn, NY on April 22, 2008

These are vicious animals; they foreclosed on me after I fell behind due to a tornado/flood. They lied and said I "broke the agreement" because I sent in the payment late which is a TOTAL LIE. I want to join a class action suit in New York NOW!!! Please advise how to do this.

by Anonymous From Las Vegas, NV on April 22, 2008

by anitra prempeh From Abington, PA on April 21, 2008

I have been trying to get a new company tor over a year. Due to credit it has been difficult. The first opportunity I get I will refinance out from ASC!!!

by Anonymous From Durand, MI on April 21, 2008

My sister had her mortgage sold to ASC and one house taken by them. Her second house was sold to them also. Now she is having problems again and facing loosing this one. Found out my son who's mortgage was sold after a couple of months to them has had his payment doubled, and he is facing loosing a home also. My God, what can be done to stop this company?

by David Williams From Longmont, CO on April 21, 2008

by jennifer conley From Montgomery, TX on April 21, 2008

by Anonymous From Independence, WI on April 21, 2008

They are not helpful at all.

by mitelan theivendran From Ontario, CA on April 20, 2008

by kimberly little From Douglasville, GA on April 20, 2008

by Anonymous From Fort Worth, TX on April 19, 2008

They provide conflicting information each time I call and try to work out a plan. It has been really frustrating and scary thinking I had an agreement and finding out from the next person I speak with that there is no record of it.

by Anonymous From Cypress, TX on April 19, 2008

by Anonymous From Toledo, OH on April 19, 2008

I've had problems with them every since they assumed my loan after my other mortgage company was ordered to stop doing loans

by jose lopez From Whittier, CA on April 18, 2008

by Anonymous From Le Grand, CA on April 18, 2008

I feel as others do in the testimonials.

by Anonymous From Duluth, GA on April 17, 2008

by james From Huron, OH on April 17, 2008

I dont understand why my mortgage was sold to another company, I was doing fine with the company i was with,then of course like all the other complaints i have read asc is terrible mortgage company. my intrest rate was at 5.14% and over the last year and a half it has went up to 8.14% i know now that it was a mistake to get on a variable rate but i was coned into taking that risk. and now that the rates are at a all time low they have not contacted me to lower my rate and that should be against the law does any body know who i can contact to see if i have any legal action i can take against this company for not lowering my intrest if they can raise my payment almost 400.00 dollars more a month because they went up they should lower the payment since the rates went down i should be able to fight this i am in the process of losing my home and i have been hurt at work i have'nt work in almost a year because i was injured at work and know they want me to pay almost double my mortgage amount can any body write me and tell me if i have any legal action? thank you

by ASC Fighter From Wilmington, IL on April 16, 2008

I am also a customer (not a lawyer) of America's Servicing Center (aka ASC) and have been reading on numerous message boards about the same situations over and over with customers of ASC. Such as Incorrect information given, misplaced payments, false information, lies and downright fraud. Many other posters have mentioned an interest in a class action suit, so if you are a client of ASC and are having problems with them please email me (just once) about your situation and what ASC has done or failed to do. Please include the following information: First Initial and Last Name, City & State, When you got the loan with ASC or when they bought it, If you are behind in your payments how many months. And then your story. DO NOT SEND ME ANY PERSONAL INFORMATION such as account numbers or ss#!!! I figure if I can get enough people together I can then (hopefully) find a lawyer to help with a class action suit. I am not guaranteeing anything and I personally cannot provide any type of assistance. I am not a lawyer, I am just in the same situation as many other people. We must come together to fight this company!!! Please email your story to asccustomers@yahoo.com

by Sheila From Kingston, NY on April 15, 2008

They do not help you at all - My husband lost his job in June 0f 06 and we fell behind - I own a daycare business and called them immediately and worked out a repayment plan - I was paying over a course of a year close to 2300 a month and was still being claimed late on credit reports - Then we went to a special forebearance agreement - which is suppose to suspend your payments or reduce them - However, we had to pay them in order to stay out of foreclosure at down pyt of 3440 and then 3 pyts of 2549/month and at at the end of the 3rd month they would negotiate and work out a loam modification - Well and behold we had paid them in three months over $11,000 doing without food, stress, etc. The loan modification - noone ever called to negotiate - nall they did was make our pyts the same we were paying $2579 with another downpyt of 2579 by May 2008 - Now we can't afford that - this is not helping keeeping our home - other mortgage companies would go down to 6.25% and fix their rate so that they do not lose and we don;t lose - BUT they have to no avail made it easier -the $11,000 we paid did not go to anything except they say court, lawyer fees - We have now been forced to do a short sale and it has broken up my marriage of 25 years in which he has left and I am living in this hell mess with 2 children and a new grandchild with absolutely no idea what we are going to do!!!! They suck and should at least make it feasible to help people for they would make out also in the long run - This has ruined my entire family and everyone is entirely sick now - If a civil action suit is brought against ASC /Wells Fargo please include me in my enail is sheila_terpening@yahoo.com 0 They ruined my family, my business my entire life. Everytime you call you talk to someone in Kansas, Utah, etc and have to start all over again. Something has to be done!!!!

by William Carter From North East, MD on April 12, 2008

ASC does not work with their customers on a very friendly basis. They are aware of my situation and are not willing to work with me. I have an ARM and it is about to go up.

by cindy reynolds From Brighton, CO on April 11, 2008

by scott thomas From Jackson, GA on April 10, 2008

rude people who don't care

by Anonymous From Winchester, CA on April 10, 2008

ASC is the worst company by far, the customer service is a joke and rude. I am trying to get a modification since January 08, all I get is the run around, I had to put together a modification package and 300.00 to send and to this day nothing I have not received a phone call, so I call ASC again and they told me I will need to update my request because it been over 30 days. I will keep you posted if anything change and by the way I did update my modification package again as requested. I think this company is out to screw up people life. God will get them.

by Barbara Vaiana From River Grove, IL on April 09, 2008

We have done everything requested to save our home but once the interest and tax rate have risen we encountered many problem with them and trying to negotiate a way to bring down the payment and restructure better.

by RANDY CRAWFORD From Los Angeles, CA on April 09, 2008

by Rachel Filbeck From New London, WI on April 09, 2008

by Mike Saylor From Pollock Pines, CA on April 08, 2008

This was the Hrdest company I have ever worked with. They sent my payments back and would not accept. I spent up to 4 hrs trying to talk to someone who listen to my story with no result. It was like they wanted my house to go into forcloser,and lose money.Class action suit is in order

by lorraine vertullo From Saint James, NY on April 07, 2008

by Kristen Woodward From Council Bluffs, IA on April 07, 2008

by matthew plotkin From Mesa, AZ on April 07, 2008

by Anonymous From Jacksboro, TN on April 06, 2008

Our mortgage was financed with Equifirst who sold 80% share to ASC. Our payment's were $711.45 and we paid it with no problems for over a year. My husband had to immediate family deaths with in 2 weeks apart from each other which caused a financial loss for us due to travel expenses. We didn't want to get behind in our mortgage so other bills suffered while we struggled to get back on our feet. There were no available jobs in our area (small town) our homeowners insurance lapsed and our land tax were due, we were going to pay both those with our income tax return, but before we had the option ASC tacked on escrow and raised our payment's to $1051 we called everywhere to refinance and no one would really help us as my husband's credit had suffered due to us letting other bills go in a last ditch effort to save our home. The only company that was trying to help us charged us $450 for an appraisal and then suddenly the guy never called us back. The company says he is no longer employeed there. Yet now they won't return my calls nor send me a copy of appraisal. ASC also works for or is the same as Wells Fargo, the same people who repoed our car. They won't work with you, they won't take escrow off even if you obtain your own homeowner's or offer to repay for the land tax. They instead sent things to their attorney. Now we are told we have to pay entire amount due on loan or entire late balance which they claim is now more than $5000 plus lawyer fees and late charges etc. We feel we may lose our home and no one will help us.

by Steve From Tempe, AZ on April 05, 2008

ASC is by far the most frustrating company I have ever dealt with. ASC is currently charging me for insurance even though I already have insurance through HOA. I have sent three faxes to them already with proof of insurance, and NONE of them has been received! An ASC representative told me it takes at least a month to receive a fax, but after 6 months, they still have received nothing. I sincerely believe ASC has caused many people to go into foreclosure, even though they claim to be helping people OUT of foreclosure. ASC is wrong and immoral, they have caused pain to so many people. I sincerely hope this company is eventually sued and its corruption exposed.

by STEPHAN VAN VALKENBURG From Paradise, CA on April 02, 2008

by Michael Cummings From Yelm, WA on April 02, 2008

I made a repayment plan with ASC in May 2007 and in Jan 2008 they started to decline my payments thru Western Union. Now they show me behind and are foreclosing on my property. I have every copy of my payments and they still say they were not payed. I think they should be sued by everybody for there practices.

by Anonymous From Minneapolis, MN on April 02, 2008

by Rick Ferran From Sarasota, FL on April 01, 2008

by Bruce Dunevant From Raleigh, NC on March 31, 2008

by Anonymous From Easton, PA on March 29, 2008

by julie From Grass Valley, CA on March 28, 2008

ASC IS a a servicing company for Wells fargo. The fidelity company is actually a foreclosure trustee for them. I have been with ASC for 2 years unfortunately, I reported them to BBB in the beginning for not providing a cost free way to get my payment to them and they sort of complied. We are now in foreclosure with them and i get nothing but calls from payment collectors. no matter how many times I ask to have a loan rep call me I get nothing. Good luck one and all, my saga is not ending!

by ROBIN ELWELL From Schenectady, NY on March 27, 2008

ASC HAS TAKEN ALL THE LIFE OUT OF ME I HAVE PAID AT LEAST 12000.00 IN THE PAST 4 MTHS FOR BEING 3MONTHS BEHIND AND THEY PUT ME IN FORECLOSURE ONE TIME FOR 50.00 SHORT AND ONE TIME FOR 2 DAYS LATE I AM A SINGLE MOM OF THREE KIDS AND THEY ARE RUINING EVERYTHING I WORKED SO HARD TO GET

by Anonymous From Laurel Fork, VA on March 27, 2008

by hugh farina From Orange City, FL on March 25, 2008

by Julie Webb From San Diego, CA on March 25, 2008

Absolute worst company I have ever done business with or imagined a company to be. It has been nothing but rude and inconsistent representatives who only make the situation worse. Correspondance is a joke and negotiation or conversation at all is impossible.

by Ramonita Colon From Riverside, CA on March 24, 2008

I think this company likes to make you think, that there are help you, but there are not. It been months with my case, and still not solve. I went to the web-site and read about then. Then have bad report aging them. I am going to report them to.

by Natalie Schubert From Acworth, GA on March 23, 2008

They never sent me anything except the usual mortgage statement. I never received a phone call or letter out of the ordinary and they mailed a foreclosure notice or put it on my tenants door on Friday in Florida. I have a second mortgage but it's for a small amount and was part of the financing with the first mortgage all tied into one.

by Patricia Machuca From Las Vegas, NV on March 21, 2008

by Juan Garcia From Alexandria, VA on March 20, 2008

Thath company is not want to help the people

by Anonymous From Austin, TX on March 20, 2008

ASC is at the root of the subprime mortgage crisis. I think a class action lawsuit is in order. Bring these people (and Wells Fargo) down.

by Emkay From Charlottesville, VA on March 20, 2008

Havent dealt with ACS (notorious though for SUCKING), but had home loans with crappy companies similar to them. I simply re-financed with someone else --- always at a better rate. If you are able to do this (going to be tough now; when I did it we weren't in this foreclsure mess)- but be careful, review all very carefully; could also jump from the frying pan into the fire..good luck to all. I like the class action suit idea. Hope it materialises.

by Joey Ludwig From Saint Clair Shores, MI on March 18, 2008

by Anonymous From Sulphur Springs, TX on March 17, 2008

I don't feel like they truly care to help.

by Narin Prachunbarn From Reno, NV on March 17, 2008

by Anonymous From Louisville, KY on March 17, 2008

I have had (