Accredited Home Lenders
About Accredited Home Lenders
From their website:
"Accredited Home Lenders, Inc., is a premier mortgage banker servicing all U.S. markets for Alt-A and non-prime residential mortgage loans.
Accredited grows its business by providing an environment in which all employees dedicate themselves to being the best providers of customer service in the industry."
Blog Entries about Accredited Home Lenders
Checked Better Business Bureau: Yes
Better Business Bureau Issues
As of 8/68/07 - From the BBB website:
"This company has a B rating"
Accredited Home Lenders's Contact Information
|Address:||15909 Avenue of Science |
San Diego CA 92128
Accredited Home Lenders Success Stories from our clients:
We would like to demonstrate to you what we call success. When we save someone's home they are approved for a "Workout" with their Mortgage Company. The Mortgage Company will forward a contract for the client to sign going over the terms of the workout. This workout has many different options and terms. This is a small sample of some of the workouts we have negotiated for our clients and should give you an idea of what we can do for you. Please call us if you have any questions.
Files & Photos
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Reader Comments & Ratings
Average Rating: (1.6/5)
by Anonymous From Hyattsville, MD on September 11, 2012
I used to work for the company in the escrow department, they never paid the taxes or insurance on time and often charged the late interest to the borrower escrow account which is illegal. They also harassed customers for payments. I felt bad for the consumers.
by Anonymous From Antelope, CA on January 02, 2011
AHL is a real piece of work. They held on to foreclosure documents for years and wouldn't record them with the county until right before they filed bankruptcy. What bank holds onto foreclosure docs for 4 years?!! Oh yeah, the one that wants to clean house and get as many properties off their books before their Bankruptcy is discharged. The best part is that you can't talk to them about it, cause of the bankruptcy.
by timothy frierson From Indianapolis, IN on March 14, 2010
by Jerome From Colorado Springs, CO on February 04, 2010
I worked hard to find out why they sold my loan to GMAC Mortgage with no notice. Lost my Job but found new one and still GMAC has my once happy home.
by Gary Roth From Louisville, KY on February 01, 2010
Accredited did me dirty too! Had me sign a 5%, 5 year early payoff penalty but didn't tell me about it till the day of closing in the attorneys office. I shouldn't have signed it but I was in a corner. Now, Chase Home Finance has the loan and I'm going through a Loan Modification. Sucks too!
by Carmel Wallace From Hollywood, FL on August 10, 2009
They messed up my loan they do not care about their customers they tried to take people's homes in foreclosure to benefit from it. I have been having problems with them for over a year until they sold my mortgage to another company which is not helping me with my interest only mortgage.
by Susan and Roy From Palm Coast, FL on July 03, 2009
I was just served papers today for foreclosure on behalf of this company. The best part of it all is that Accredited Home Lenders is not even the mortgage company and they haven't been my mortgage company since September 2007. I now have 20 days to respond. When I called my present mortgage company they were in disbelief to say the least since "we've had your mortgage since September 2007."
by Anonymous From New York, NY on April 16, 2009
by Anonymous From Millville, NJ on March 18, 2009
They set us up. They knew what we wanted and that is not what we got and when we asked them to please correct THEIR mistake they did nothing. Now my home is in foreclosure and they want to blame me. They are the most awful company I have ever dealt with.
by anonymous From Cincinnati, OH on February 24, 2009
I have been with Accredited for six years and it feels like a life time of harassement, broken promises and threats. My wife has back problems and has been unable to work since 07. I tried to work out things with AHL to avoid payment problems and negative credit ratings all I got was threats of foreclosure and was told with the loss of your wives income we could take your house anyway. I'm sure glad that they went out of their way to help the people that try to do good and not walk away from their obligation! This is the worst and I mean the worst company I have come across....
by Anonymous From Kissimmee, FL on February 02, 2009
Are not willing to work with you. I guess they want to foreclose on as many properties as possible and sit on them, is not as if they will be able to sell it.
by Jimini From Tampa, FL on January 28, 2009
AHL is the absolute worst company ever! They aren't qualified to run a lemonaide stand!
by JUAN GUTIERREZ From Parlier, CA on January 19, 2009
YO CONSIDERABA BUENO MI CREDITO, HASTA QUELES DEJE DE PAGAR A AFECTADO, PERO CREO QUE SOY UN BUEN PAGADOR DENTRO DE MIS POSIBILIDADES, POR FAVOR LLAME EN ESPAÑOL O ESCRIBANME EN ESPAÑOL, GRACIAS. J.G.
by penny From Fort Worth, TX on January 06, 2009
have been trying to work out a refinance into a fixed rate with this company for months. they are the worst company i've ever dealt with. avoid them at all costs.
by Anonymous From Seagoville, TX on January 04, 2009
by Anonymous From Manilla, IN on December 14, 2008
THIS COMPANY IS HORRIBLE!!!They were not willing to work with us in anyway except for wanting all there money. At the time we starting having trouble with our payments due to the job lost and the increase in payment from the adjustable rate we ask to refi our loan due to we had equity in our home and they would not redo it so we could get a set rate again, atleast for another 2 years. So then they added attorney fees on, eventually we had to file bankruptcy, they wanted to due another payment plan with us but wanted 2000.00 upfront. If we had that we would not had a problem making the payments.
by Anne From Alexandria, VA on October 16, 2008
This company wrongly accesses late fees and refuses to refund because I already paid! I did not want this on my credit so I paid. Even though you have to the 8th to pay the will call and harress you until this date. Customer service is extremely rude and unhelpful.
by Anonymous From San Francisco, CA on October 01, 2008
Accredit Home Lenders is bad, don't try to take any loans from this company. This company over charge my appraisal. Their appraisal cost a lot higher than other home lenders. It cost me about $500 and you cannot put this $500 in closing cost. They ask you to pay by credit card. At first they said they charge me $450 and than later they said $475. After I receive my credit card statement they charge me $500. I have my own lender before and they only charge me $350. The reason why we brought this house because this house is forecloser and if we want to buy this house and want to have closing cost from them, we must have to loan from them in order to get the closing cost. This is my first time to buy a house and I already feel not save for this home lender. They extended my loan without notify me and they charge me for extended the loan for about $500 extra because they don't want to low down the property tax for me and they take a lot of my time and a lot of mistake on the my application, my name is wrong, and other mistake, just to remind you guy just be careful. THIS IS A BAD HOME LENDER. GO TO ANOTHER HOME LENDER. THEIR CUSTOMER SERVICE IS VERY, VERY, VERY BAD!!!! A LOT OF FEES.
by Anonymous From Columbus, OH on September 30, 2008
This company sucks, they are rude and do not care about there customers, I hope they all lose there job, and then they will know what it is like to struggle!!!
by matt renick From New Lexington, OH on September 25, 2008
by christine priest From Columbus, OH on September 20, 2008
I have had no problems with them, they worked with us on my husband being layed off.
by Anonymous From Las Vegas, NV on September 19, 2008
They have been unwilling to work with with me unless I come up with 2 months back mortgage and then they said that it would be resubmitted for consideration
by Lissette From Deltona, FL on September 09, 2008
I've had a mortgage with AHL for over two years and have paid every month on time. In July I reached out to them to let them know I was going to get behind on the mortgage due to a divorce and having to go back in to the workforce taking a low paying job just to make ends meet since prior to my husband leaving me I was an at home mom. The young snotty AHL rep who could care less about my situation after asking a series of demeaning questions and wanting to know what I was doing with my money stated what was the point in paying my utilities if I couldn't pay my mortgage! I asked for assistance to see if they would split my past due pymt in half due to my income and he said no..They would cancel my prescheduled ACH pymnts and just begin the foreclosure process since they had already once cancelled a prescheduled payment. They did not take my perfect 24 month payment history or extenuating circumstance into consideration. They show they truly do not care about their customers. This was even after speaking to 2 so called Supervisors who were worse than the collection reps!
by Lissette Martinez From Deltona, FL on September 09, 2008
by Dee klunker From Overton, NV on August 02, 2008
by Kihm Pinson From Miamisburg, OH on July 30, 2008
I had tried my first time to let the company know I would be late and every 30 days. they would not discuss anything until 90 days, and then when I called they said I had to pay double due to the attorney fees, I coould not afford, then when I call back a lady told me my loan was sold to Wall street, that did not make me happy with accredited. I feel it was wrong and nobody wanted to work with me from day 1 when I first called, how can that actually help someone. I felt like going to the media, I can easily call the phone company and get all my records from the days called to confirm, signed Patricia Rose-Pinson
by Anonymous From South Ozone Park, NY on July 25, 2008
i feel that accredited should do more to keep there clients, i feel all they care about is when are they getting there money.
by Anonymous From Tracy, CA on July 18, 2008
by anonymous From West Warwick, RI on July 10, 2008
I refinanced with a different company who does not outsource their customer service or their A/R department. I paid the prepayment fee just to be rid of them.
by Kristie Donovan From North Grosvenordale, CT on June 26, 2008
I know that they claim they will do what they can to help, but it seems we could have avoided this from the beginning had they accepted 1 payment when we only owed 2 payments. They claimed we needed to make 2 payments immediately. This was difficult considering our other necessary obligations( food, electricity, and fuel to get to work).
by Vick Paul From Ozone Park, NY on June 25, 2008
I just wish if they can work with me
by Lori From Mentor, OH on June 17, 2008
We are currently in pre-foreclosure. When we first did a loan modification, they looked at our gross earnings instead of our net pay so the house payments only went down 100.00. Now i have lost my job and they are refusing to work with us so we are trying to sell he house. not only that, but the foreclosure dept sent a company that they subcontracted to come to the house to see if it was occupied, looking through windows and the like.
by Anonymous From Kettle Falls, WA on June 17, 2008
I had a 2 year prepayment penalty - was not informed that there was a penalty, I was current on payments, was a few weeks to the end of the penalty. I had a buyer for the home (for sale by owner). They refused to waive or even prorate the penalty to assist in the sale of the property even with the inpending medical fianacial difficulty they knew I was facing... Had surgery. Since then, I've been unable to make payments, I've not got another buyer that could quyalify for a loan.
by B.B. From Floresville, TX on June 10, 2008
These people are terrible. We had three of our family members become disabled and asked them to give us a foreberance they wanted 3K up front plus 1 double payment unalbe to do it, now they want 5K and double payment. One of us has MS, the other a terminal illness and cancer with two small children. We are now geting our disability payments and they still want an enormous amount to get our home from being sold at auction. A home we have lived in for over 30 years. It is so depressisng. We became sick and due to this kARM Loan and this horrible company we are going to land under a bridge.....homeless.
by Anonymous From San Antonio, TX on June 10, 2008
We are working with a gentlemen who wants a huge amount of money to stop proceedings he could work with us and give us a figure we can work with. But $5,000 and then one payment with this and then double the payments after this. We had some very back things happen in the family indiv. got sick and couldn't work. We're slowly getting on track but give us a reasonable amount to work with and we will do it. This whole ARM process was a mess and we are so sorry we got into it and now we are paying the price by losing our home that we have had since l970 in the family.
by Anonymous From Dallas, TX on June 05, 2008
I read online that they have closed 5 offices. What will happen to our loan?
by t austin From Atoka, TN on June 04, 2008
I refinanced from an ARM to AHL. I was not told there was a prepayment fee of 10% until the day the final papers were brought to my home. The penalty lasts for 3 years. I am recently diagnosed with malignant breast cancer & have fallen 1 payment behind. AHL rep was no help said I can split the delinquent payment into 2 months. Are you kidding. I'm sick & doing good to make the original payment. I've lived in my home 10 years & am stuck with this company for another 2 years to avoid paying them $17,000.00 if I refinance.
by Anonymous From Deltona, FL on May 27, 2008
by Anonymous From Indian Trail, NC on May 22, 2008
When we first were having trouble with our mortgage payments, they would not work with us or even call us back. When we filed for Chapter 13, they made snide remarks about it to us on the phone.
by Anonymous From Clearwater, FL on May 16, 2008
we ask could they lower or put the amount owed to the back and over fresh they would not help at all
by Nicholas Williams From Ballston Spa, NY on May 14, 2008
by Anonymous From Post Falls, ID on May 13, 2008
by Isaac Rodriguez From Dallas, TX on May 13, 2008
by DELONDA PAYNE From White House, TN on May 13, 2008
by Anonymous From Miami, FL on May 07, 2008
we are having a hard time with this company.they refuse to help us.
by Anonymous From Akeley, MN on April 30, 2008
We have never dealt with a company that is so rude and unprofessional. They are subzero when it comes to customer service. When we refinance it will not be with this company.
by Anonymous From Tallahassee, FL on April 10, 2008
by Anonymous From Laguna Hills, CA on April 07, 2008
by Anonymous From Fairfield, CA on March 31, 2008
We've been paying on time for over two years with Accredited. Last August our rates went from 6.25% up to 9.75%. We've called Accredited month after month asking for help, and each time they have no answers but to keep paying. We are living paycheck to paycheck now trying to make ends meet! Accredited is an awful company and should be ashamed for not trying to provide assistance to their customers instead of continuing to raise rates. I'd discourage anyone from getting a loan through Accredited. One of their employees flat out told us that we were best to "foreclose." Unhappy customer.
by renay From Boca Raton, FL on March 19, 2008
I am paying over $4000 a mont for a mortgage that began at 6.7% and is now over 10%. I have not been employed in over a year and AHL refuses to modify the loan. You would think they would want to reagin some of their investment in my property by modifying my loan rather than forcing a 750 credit score into foreclosure. I receive calls from some where in India before 8am and after 9pm constantly.
by anonymous From Dacula, GA on March 09, 2008
We have had Accredited for the past two years. We have never been late and never missed a payment. We have been attempting to do a loan modification with them, but were declined because they said we made enough money to afford the increase in our payments and a friendly reminder that our payments would increase again in August. We received our bill in January after speaking with someone regarding the modification to find a $90 charge added to our bill because they evaluated our property. I asked for a copy of the evaluation, since I had to pay for it, but she said it was done by an independent contractor and no copy was available. We asked to see a signed statement from us agreeing to pay $90 for modification consideration. She said there wasn't one, and the representative should have informed me about the fee. After several conversations, they finally waived the fee, but we are stuck....We can't refinance and can't modify. We hope it sells before August..
by Mary From Dayton, NV on March 06, 2008
This company is terrible. I tried making my payments on time but one time I made a payment late and it wasn't even my fault and they told me it was going to be taken care of and wasn't so I figured they didn't care about my credit as long as they had their money and another time I asked for help there service manager was rude and told me if I wasn't going to pay to let him know were I would be living my house keys so they could pick them up and screamed at me while doing it and hung up on me rudely. I have never encountered such rude heartless people. Another time I spoke to a rep. she reffered me to welfare and the salvation army like I'm starving and on the streets already. Just Rude .
by christopher shank From Lansing, MI on February 28, 2008
by Anonymous From Orange Park, FL on February 26, 2008
I have been trying to do a loan modification with this company. I went to United Way Consumer Credit Counseling as they are offering services to help people who are being faced with possible foreclosure in the Jacksonville, FL area. I am currently 1 month behind this is the first for me ever being late in the horrible 2 years that I have been with this company. The person at United Way attempted to have a conversation with the collections department, they should be ashamed of themselves. They were unorganized and she was bounced all over the place to attempt to get an answer. She was atounded at their lack of professionalism. I also was called by a lady at 8:45 pm last week from the collections department who stated to me that they would never do a loan mod for me on the money that me and my husband make and we just my as well move. She had no idea of my circumstances surrounding this I was appaled and upset, I am filing a complaint against her for threatening me on which she had no grounds. I want out of this company but the 5% pre-pay is making it impossible and they won't waive any of it. If anyone knows of a way to get answers and who to call please post it for others. It is very close to predatory lending practices in which they should be accountable.
by Anonymous From Columbia, MD on February 23, 2008
acceredited home loan do not care about home owner customer service i spoke with an was very rude and callous.
by Natalie Johnson From Mesa, AZ on February 18, 2008
I contacted Acredited Home Lenders in September to discuss not being able to make October's payment in time and to skip that payment and have it rolled into the principal amount. I got different answers from different people. I finally was allowed to do a repayment plan which entails splitting the one month's mortgage payment up into 6 months. This means that my mortgage payment is higher for the next 6 months until I am caught up. I will not be reported late and will have all late fees waived at the end of the 6 month period if I keep my agreement. While I was waiting to have these arrangements finalized, I was called by their collections department and spoken to very rudely. Also, their prepayment penalty term is very long--5 years to be exact--and I did not know this until the day I was signing my documents. I felt as if they did a bate and switch. It will be difficult to refinance with them at a lower interest rate and a lower monthly payment--even if that happens, I will still get hit with pre-payment penalties.
by Anonymous From Red Oak, TX on February 18, 2008
This company is truly unconcerned about its customers and that may be because they are getting ready to go bankrupt themselves. The right hand does not know what the left hand is doing at all. I can not wait to have my home refinanced because this has been a true nightmare.
by Anonymous From Henderson, NV on February 04, 2008
Accredited is a joke. Rude and harassing. I was one month late and received a snarky, "you should sell your house if you can't make payments" comment. They offer no assistance to anyone falling behind and threaten to foreclose immediately even though a notice they send can say you have until a later date (only two months behind at this point). I understand that they are a business and should be paid as you have agreed to, but why do you want to stay with a company who refuses to help unlike other companies -- subprime or not?
by Anonymous From Dallas, TX on February 02, 2008
I have tried to work with my mortgage company on several occasions in which I have fallen behind on payment and the only offer they had was to pay 1 1/2 months which is even more difficult than paying a normal payment. The only offer in which they had made at one point was to re-finance, which I did and I am still in stress of payment. I have not tried to file forbearance or any other option, but in recent contact they said my only option was to undergo paying on an interest only loan which is the worst thing you can do, which I found, after extensive research.
by Anonymous From Casa Grande, AZ on February 02, 2008
by LAVINA DOS SANTOS From Clearwater, FL on January 23, 2008
by Anonymous From Deltona, FL on December 11, 2007
We are with them now, biggest mistake i ever made.When i can i will refinance and go with someone else...
by Anonymous From Kissimmee, FL on September 10, 2007
Accredited Home Lenders could be more accepting of buyers that have found themselves in financial problems. Not willing to work with the clients
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IMPORANT NOTICE – PLEASE READ There is no guarantee you will receive a loan modification. Even if you accept this offer and use our service, your lender may not agree to change your loan. Loan Modification approval is dependent on criteria including but not limited to hardship, income, debt ratios. American Foreclosure Specialists is not a Bank, nor a government agency or government affiliate. Our services are not approved by the government or your lender. American Foreclosure Specialists assists in the document preparation, working with and communication with your Mortgage Bank in the attempt to acquire an approved Loan Modification. If you stop paying your mortgage, you could lose your home and damage your credit rating. Loan Modification Plans are dependent upon mortgage company criteria and financial information gathered as part of the efforts of AFS. The information and notices contained on this website are intended as informational and should not be regarded, as financial or legal advice. AFS attempts to ensure that the material contained on the website is accurate and complete at the date first published, however you should recognize that information contained on this website may become out of date over time. Readers who have particular questions regarding real estate law, finance, or who believe they require legal counsel, should seek the advice of a financial advisor or an attorney. Submitting a contact request, gives AFS consent to contact you by telephone and/or email, even if you have previously listed yourself on any state or federal Do-Not-Call List.