Citi Group

by David Richardson From Frederick, MD on July 02, 2010

they don't return calls or offer reasonable repayment terms. once you have a contact they don't call back.

by Melanie Giles From Anchorage, AK on June 21, 2010

I don't fall into their guidelines for a loan modification. I have recently had a job change, reducing income. I do not fall into the correct income category. My % of grant debt sits at first- 1 year left; and the mortgage company sits on second; looking like their is a second mortgage.

by Anonymous From Kissimmee, FL on May 25, 2010

by Anonymous From Boise, ID on May 10, 2010

They are HORRIBLE. They make mistakes and then charge you.... pass you all around to different people and promise 10 different stories but charge you for all in the end or foreclose if you don't pay. They were bailed out by the taxpayers and now treat the little guy like crap. Never get paperwork that's correct if you get it at all. Stay away from CITI

by samuel badger From Houston, TX on March 17, 2010

by Eugene Lane From White Pine, MI on January 23, 2010

by Marlyss Meyer From Tyler, TX on January 22, 2010

They made errors in figuring my loan and never reimbursed me Never answered my request for documentation

by debbie duerden From Akron, NY on January 09, 2010

never deal with the same person - when we try to deal with the previous person - they are no longer there - each person has a different response

by Mary Canales From Indianapolis, IN on December 16, 2009

by Anonymous From Dallas, GA on December 14, 2009

They really don't care about you if they can't benefit off of you aggressively.

by Jacqueline Key From Detroit, MI on November 17, 2009

The Mortgage company is Citi Mortgage did not see it in the drop down menu.

by TREMACHEL JOHNSON From Tyrone, GA on October 27, 2009

I HAVE TRIED OVER AND OVER TO WORK WITH CIT IN GETTING A LOAN MODIFICATION 3/09. FROM THE BEGINNING IT HAS BEEN A MOUSE RACE. I HAVE SUBMITTED Documentation OVER AND OVER AGAIN WITH NOTHING BEING DONE AND EVEN THEM SAYING THEY DID NOT RECEIVE THE DOCUMENTS. I TRIED TO CATCH UP ON THE PAYMENTS WHEN I WAS 3 MONTHS BEHIND. I WAS TOLD THAT CIT WOULD NOT RECEIVE MY PAYMENTS BECAUSE I WOULD BE BACK IN SAME SITUATION WITHIN MONTHS. AFTER THAT I BEGIN WORKING WITH CCCS AND NACA. THEY SAID THAT CIT WAS THE WORST LENDER THEY HAVE EVER TRIED TO WORK WITH. CIT WOULD NOT WORK WITH THESE COMPANIES. THEY WOULD WAIT UNTIL THE LAST MOMENT TO TELL ME THAT THE LOAN MODIFICATION WAS DENIED AND MY HOUSE WAS GOING UP FOR SALE!!! CIT SAID THAT THEY WOULD ACCEPT THE $30,000 PLUS THAT I WAS BEHIND. WOW!!!

by Louis Clark From Las Vegas, NV on October 16, 2009

I've been getting the run around since 04/01/09. I've submitted all the paperwork three or four times to Citi group and I cannot seem to get anything done personally. I need professional help. I PRAY that its not too late. I love my home!

by no name From Mcloud, OK on September 14, 2009

We all need to write the president about Citi Mortgage, because I feel that the staff or Underwriter do not know anything about Loan Modification and they do not give a darn about people. The first five to 10 years, the majority of your mortgage payment goes to interest. So.. when people are in a bind with their mortgage payment. Citi should let the borrower put the arrearage of their mortgage payment in deferment. But the suck

by Anonymous From Littleton, CO on July 11, 2009

by ELizabeth Ray From Canton, IL on July 01, 2009

by marcia corkum From Murrells Inlet, SC on June 08, 2009

I asked for a deferral and they agreed now they are saying I never got a deferral and they want to foreclose

by Kelly Adams From Amite, LA on May 24, 2009

by larry knutson From Birmingham, AL on May 16, 2009

Bunch of Losers

by Dishundra Turner From Cypress, TX on May 15, 2009

by Anonymous From Pittsburgh, PA on May 07, 2009

by I HATE CITIMOTGAGE From Millington, MI on April 22, 2009

for 2 months I have been waiting on Citimortgage to either accept my application for homeowners assistance or to deny it, in the meantime my home has lost equity to the point that I cant refinance anywhere else. They are holding me hostage. Cant speak to a human, have called a dozen different numbers, and all have the same recording, been on the phone for DAYS and still cant get a simple answer. I should have refinanced somewhere else when i had the chance, only 2 months ago. I have been yelled at by rude people and hung up so many times I have lost count. My advise is to NEVER do business with this company. They took my tax dollars for tarp and they wont help a good customer in good standing.

by Anonymous From Frederick, MD on April 18, 2009

by Anonymous From Granger, TX on April 17, 2009

by Anonymous From Hurst, TX on March 06, 2009

by Dustin Bender From Lancaster, PA on February 22, 2009

by Anonymous From Kingston, TN on December 19, 2008

by Anonymous From Belle Vernon, PA on December 08, 2008

They seem like they just want their money and not pay the payment protection plan until a monthy later after they get the payment. I was given a run around from them.

by Anonymous From Thomasville, GA on December 04, 2008

by none none From Clearwater, FL on December 03, 2008

by Anonymous From Piscataway, NJ on December 02, 2008

by Greg Robbins From Visalia, CA on November 18, 2008

Hard to get a hold of and when you do, know one has any information or can help you.

by Anonymous From Lebanon, IN on October 13, 2008

Tried to do a hardship they would not agree. They do no report to my credit bureaus. So my score didnt improve

by STEVEN SOWERS From Dayton, OH on October 01, 2008

i have tried unsucessfully to come to some type of solution with CIT, but they only want money. They have been unwilling to help or even discuss refinancing this loan. Instead I am harrassed on a daily basis with collection calls.

by SHAWN SCOTT From Jersey City, NJ on September 17, 2008

by John Larkins From Toms River, NJ on September 13, 2008

by Anonymous From Toms River, NJ on September 10, 2008

by patricia parker From Glendale, AZ on August 16, 2008

by Anonymous From Brownsboro, TX on July 19, 2008

My Mortgage is not citi it is CIT financial. Please correct this. I don't know how.

by Dedrick Payton From Stantonsburg, NC on May 27, 2008

by Anonymous From Ilion, NY on May 20, 2008

by Sean Mulkey From Garland, TX on May 14, 2008

by dianna thibault From Biwabik, MN on April 22, 2008

When I had emergency surgery and found out I was going to be out of work for almost 2 months, I called to try to work out payment arrangements and they said they were trying to help, but would not assist me unless I was past due. So, when this started to become past due, I called and they would not accept any type of payment plan unless I was paying the past due in full, and they will not accept partial payments.

by Anonymous From Shamokin, PA on April 03, 2008

by Anonymous From Saginaw, MN on March 31, 2008

by Kevin Lyndsley From Hollywood, FL on March 18, 2008

They require you to be late on your payments in order to discuss your situation. I have very good credit and just hit a bad stretch of luck. I have been on time with my payments and would just like someone to discuss my situation with.

by Anonymous From Memphis, TN on March 12, 2008

by David Brown From Elizabethtown, NC on March 07, 2008

by benjamin leath From Lagrange, GA on February 24, 2008

by Na'Shelle Roberts From Goose Creek, SC on February 18, 2008

by Anonymous From Orlando, FL on February 02, 2008

by Anonymous From Greenback, TN on January 28, 2008

by Anonymous From Quakertown, PA on January 22, 2008

by Anonymous From Jamaica, NY on January 14, 2008

by jack monk From Cleburne, TX on January 11, 2008