Does Suntrust do loan modification?
June 10, 2010
We have submitted all of our documents for loan modification recently and still have received no acknowledgment from Suntrust. We are on the verge of walking out. Suntrust will not work with us or even talk with us after we jumped through all their hoops, gathered all kinds of financial records for them. In fact, we were told that regardless of all the "hoop jumping" they were not going to help. Does Suntrust do loan modification?
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Comments
Don't walk away. That is what they are banking on. Make sure you not only fax but you must mail in all copies of paperwork, signature requred....return receipt etc. The other thing is, customer service is just a cover up. You need to find out who your actual account exec is that is in charge of your account and only deal with them. It's a game they play, I'm going through it right now but I refuse to let them win.
I am currently filing for divorce and we will unfortunately lose the house. We have a loan with Suntrust and I am curious how much time we have before they boot us. I've heard that it can take 2 years but I think Suntrust moves much faster. I feel like a lowlife asking, but have run out of options. Thanks






