Loan Modification with Suntrust

Haven't had very much luck at this point. Suntrust has contracted me out to 1st American that I continue to call(cust service is normally quick) atleast they answer the phone---Unlike Suntrust!!!! 9/8, faxed info, 9/9 called SunTrust to verify received info--told information was faxed to the wrong dept to resend---resent. 9/10 called and verified infor was received. 9/15 caleld suntrust told acct with 1st American was fowarded on 9/9, 9/15 called 1st american they don't have file told to wait. 9/16 called --no file!!-call Suntrust. Interim rec'd letter confirming SunTrust sent acct to 1st America, 9/17 called 1st american, No file see in system where SunTrust sent over--told to call them. 9/21 called Suntrust after being on hld for approx 25mins agent answered the phone and I was asked to hold again. Agent came back, advised that he file has been sent and the process is "pretty lengthy-call back in a couple of weeks as not timeframes are given" OOO well I guess I will continue to wait. I was placed in this position because I care for two foster kids and the state terminated their stipend "due to economic reason"---one would think that economic reasons would be the primary reason families would be supported during this time---WHERE ARE MY TAX DOLLARS GOING---I WOULD LOVE TO GET JUST A LITTLE BACK ON WHAT I HAVE PUT IN---Guess I will wait on that also!!!

My situation with SunTrust began in Sept. 2008 when my husband got laid off of work. At that time I contacted them and asked for any type of assistance that they could give me in paying my mortgage, but there response was “Nothing we can do for you unless you are 90+days behind.” There was nothing they could do. We were able to pay our bill on time until January of 2009, when we started to fall behind again. I made another call, same story. When Obama passed his plan this year, I immediately started the loan modification process. That began in April, after five months, countless phone calls and hours on the phone; I finally got my loan modification package in the mail in September. Hoping for a miracle, a major disappointment appeared before my eyes when I opened the package, the mortgage had only decreased $11.00. How could that be, considering we had such a dramatic decrease in our income. According to SunTrust, they only take our income into consideration, not our debt. But, they told us to send back the paperwork unsigned and they would look for another workout option. So, here we go again! As of today, we are 90+ days behind on our mortgage payment, as SunTrust once told us to do. When I called and asked help I am now told they can’t help me because I am 90+ days behind. When asked about their previous statement of “having to be” 90 days late to receive help, they said that things are different now. How convenient for them! We received our letter of default but are told they won’t proceed with the actual sale of our house because we are in the loan modification process, but I am sure that’s a lie too. I am very interested in talking with others about hearing what your situation might be. I am also looking for any advice that someone might want to give. I am going to fight this all the way through, to the point where SunTrust will WANT TO GIVE ME BACK MY HOME!!

November 2009. My lender is suntust its been almost a year trying to get a loan modification with them even with help from an attorney with no results except runarounds. I too were late paying my mortgage(s)& trying to cathup. I'm seriously convince suntrust does not want to modify your loan. Instead for you to foreclose so they can sell your house again for a quick downpayment betting the next homeowner to foreclose again and start the process over and over again. my suggestion is to file Bankruptcy 7/13. Let the law force them to help you. See Senator Darwin,s proposal about bankruptcy and lets all support his bill.

Suntrust and First American...Oh where to begin. I first started working with Suntrust in August 2009, as my husband lost his job in june 2009 and we were behind on pmts. They too controced me out to First American. I was put on a Forbearance Plan for three months, then another Forbearance plan for three months, always getting the pmts in on time. Then my husband had two interviews and it looked as though he was getting hired and then the company decided not to hire. Well then tehy put me on another forbearnace plan. You see a forbearance plan is their way of buying themselves more time. All it does for you is stress you out for longer. I spent countless #'s of hours on the phone with Frist American. Just when it looked as though soemthing was finally going to happen, I called in to get one up my bi-weekly updates and First AM explained my file had been closed. What did that mean? They said, they are not sure why but it was and I would need to call Suntrust. I jumped through every stupid hopp those people said to jump through then they close my file? SO now back to square one and 9 months of forbearance pmt later, I call Suntrust. They told me to get with a mgr at First Am and ask for my file to be re-opened. I tried. They would not re-open. Back to Suntrust. I was able to get through to someone that helped. He too was slow but he helped. I may even have his contact info if you want it. I only got it because I threw a raging fit when I was being told I would need to just wait for a phone call from them...blah blah blah. I fianlly put my foot down. Anyway, we got our loan mod. We got our interest rate lowered from 5.5-5.125 and pmts are about 60.00 per mo cheaper. I am still paying the same amt though and putting a note to apply the rest to principal. Very smart practice if you can swing it. Stay focused. You too will win. It takes real persevearnace. I DO NOT envy you!

To all concern homeowners. Since the last comment i posted in early November 2009. I mentioned that Suntrust Mortgage was dealing with my loan modification in a runaround fashion. I and the law office helping me with my loan modification decided to f/u with Suntrust 11/22/09 and to find out that my documents/files have been reassigned to another negotiator. Our 3rd negotiator. I do believe they are taking their time so you will give up. Once they already suggested for me to shortsale my house if I can't afford the payments this was in April 2009. They want you to shortsale or forclose so they can get some cash out of it asap. We will keep on trying. If all else fail Bankruptcy 7/13 I would not hesitate to file to save my house. Corection, Senator Durbin(proposed new bankruptcy bill) read up on it and lets support this bill.

SunTrust bought my note 1-day after
I closed, local lender got FHA 6.5%
30-yr fix when others turned down.
Laid off 4-09, called ST 6-09 and applied for MHA loan mod, told them
unemployment income, they told me 31% gross + W2s + debts = new pymnt
+ tax/ins calculated. Great & it's
affordable, I thought. Called for months, told no docs scanned into ST system by 3rd party & to keep calling & receiving ST bills as 2 (ah, 3!) parties not communicating & 30-day process is taking months.
*I'm logging calls since July 2009.
Escrow $190 short, got tax contact (real easy!) & UPS second app/docs for MHA loan..signature receipt.
7-days later I called again, after told months I was QUALIFIED by ST & MakingHomeAffordable.org; I have to followup constantly only to be told 'hang in there .. this is your new payment'(STagents told me this many times & recorded it many for 'quality purposes'!:) I asked for callbacks several times & got none, asked to be forwarded to Loan Mod supervisor & got hungup on
& stills no Loan Mod. Did get a
Special Forebearance letter 11-1-09
dated 10-23-09 telling me to sign it (no details, unlike my 30+pg each-word-defined loan) but in so signing I agreed 2-1-10 to allow foreclosure if not paidup...called my state Senator, told to call Sen.
Kohl & Feingold (federal $) who said they "can call ST but program is 'optional' for lenders" even if they are on H4H & MHAP as willing to help homeowners. I did get thru 7-wks ago to 'expert' who sent me SF letter: turns out she's 3-yrs a veteran (program is 6-months old).
I'm 30-yrs real estate appraiser & r/w acquisition specialist DOT/etc
& won't be scammed to sign mortgage
agreement to allow them foreclosure
(with my blessing) after they've misled & lied (TILA, RESPA, FTC) to me. I view it as fraud in my consumer agreement with them: they have program govt-backed & refused me written disqualifying notes on my application (I've a legal right to know how/why refused credit! And
that's the law, pure and simple!) MERS is also now debunked thus the forensic audit on an original loan doc set vs. set via written request
to lender helps (20-day response time by law) to review all RESPA, etc. Sink their boat if they wait for economy to rebound & to enjoy illegal real estate GRAB they also created & control by "qualifying criteria & credit score" games; essentially acing us potential interest paying loan customers for the next decade ... it has & will worse devastate our USA economy further & they don't even see the writing on the wall. We look them in the eyes with truth & trust to Modify but all they see is dollar signs & property deflation greedily
in hope they can one day recover ten-fold if/when economy recovers
.. will we as a Nation short-sell our indebted interets of $9B now to
China as asset/debt reduction too or will they just foreclose? Did you know if foreigners rehab bad areas, they can get a visa and live here? Has anyone thought about that debt structuring?
Our President not only approved but also funded a way for these high-profit (some 100-year) lenders
to rehab their purses with all our money ... now they better start doing it because we have a right to our home being made affordable.
Empty houses mean no local utility income, it means no grocery income
and families forced to move away to find work ... all because greedy lenders won't work hard to assist us to remain at less profit for them but better economy for all
& stability in OUR country. We'll see now that 7-months have passed how long they take to reply to me, you, my attorney, Senators, FTC,OCC
Best of Luck To All ... We Should Start A Movement To Modify or Squat

DO NOT trust anything Suntrust Mortgage states. They signed a construction loan agreement and failed to follow through! The people I worked with in the construction lending dept. are liars! Four years and they haven't forclosed! It probably has something to do with the RECORDED CONSTRUCTION MORTGAGE in which has my company name right on it! There has been no settlement statement! DO NOT work with SUNTRUST!
cc

yes todd i say squat!!!!!!!!!arent we the majority? us borrowers vs them lenders

Started Loan Modification (1st&2nd) with Suntrust February 2009 with a help of a Broker and Law office in Ontario California and a visit to a Local Housing Mediation Board of my county(San Bernardino) a non-profit organization endorsed by HUD. A lot of follow calls. A loan modification from suntust was approved by a Negotiator named Amy Habersack in December 2009. My broker called ST and asked for the loan modification details and was told that new loan (1st&2nd) were intrest and princpal for 30 years. However when I and my wife received the actual documents via fedex, the modified loans were still interest only (1st&2nd)with lowered fixed 5% good for 7 years and will adjust again in year 2017.actual reduction of only $700/month. ST only gave us 3days to have documents signed,notarized and sent back for modification to take effect. tried to call back negotiator to clear up conflict of modification details. Amy Habersack never called us back. Happy to get a break but still not happy with interest only loan. My biggest recommendation is to call and visit your LOCAL COUNTY HOUSING MIDIATION BOARD. sevice is free. They will help put together your financial documents, required support documents and call and talk to your lender at site when you are at their office. Now that's personal.

Oh My goodness the story I can tell you about Suntrust, my attorney and foreclosure. It's all a waste of time. Suntrust makes more on foreclosing on you. Our option was to come up with $12,000 plus pay $3500 per month for six months then resume the mortgage at $1295 per month. Our original mortgage was $890. If we could of come up with $12,000 we obviously wouldn't have been in this situation. That is how they got around being able to foreclose on us. Our Attorney did nothing but take our money. He should be disbarred. He lied and told us he was helping us on several occasions...just wait it out he said. Now facing the eviction, we find out no one even knew he was our attorney. That's what he did for us. He took our money though. Now Bank of America owns the house. They say...go secure a loan for it and we can buy it back. Joke. No one will even touch us due to the foreclosure. The whole thing is a joke. We have written everyone that we can think of to complain and ask for assistance. What a joke. Everyone just says no and refers us out. We asked HOPE for homeowners in the beginning; VA; Loss Mitigation Dept. Suntrust; and finally Bank of America. Sorry people...no help out there. Guess we are considered loosers because we fell on a temp. situation that caused us to be late in payments. Then we hired a lawyer that sat our file in the corner because we weren't going to make him any money. Now our home that we worked so hard to get is with an REO department that is offering us to be able to get a loan with a High Risk Lender. Don't trust anyone. Get papers that your lawyer is working for you. Ours gave us nothing. We will send our complaints to the legal team that handles lawyer complaints. What good is that going to do? Most likely none...I'm sure he already has been given a heads up. Northern NY.

I lost my job in Apr 09. Spouse has retirement income. Contacted SunTrust to give them heads up. By Dec 09, couldn't pay our mortgage. Asked for loan modification (90 days behind). We were denied. Stated that loan modification would enable us to make our payment and keep our home. Still denied. We are VERY frustrated. Obama, where are you when we NEED YOU! Unlike us, you have a home. So many of us are losing our homes. This is WRONG!!! We have no recourse.

Hard working people of this country need to rally and spread the news to boycott SunTrust! This is an unscrupulous lender that cares nothing for its customers. We entrusted our home loan to them. Where is the good will? I urge you...do NOT do business with SunTrust. You will lose your home in the end.

My wife lost her job. We heard of the Obama plan and filed paperwork. Like most of you, Suntrust enduced me into going 90 days late to get help, then after 90 days they accelerated the note and returned or refused over $10,000 in back payments, my wife regained employement. After 6 months told me I didnt qualify and 3 days later filed foreclosure. I offered in writing to pay all of the money. This loan is backed by Fannie Mae, so they dont care about me. So I have a lawyer and I believe like me, many of you were led into foreclosure. If this is you, contact me.

This has happened to us too.
Gather the necessary case information and borrower consent.
If you are seeking assistance for a specific borrower, you will be required to provide the escalation team with a written authorization from the borrower authorizing the escalation team and the servicer to share the borrower's personal financial information with you. The written borrower authorization must be received by the escalation team before status information can be shared with you. Additional instructions are available as needed from the escalation team.

suntrust sends us to laon care for loan mod.loan care sits on this for about 5 months and continues to tell us we are in review.then losn csre sends us s letter that suntrust in in charge of the loan mod.we call suntrust and suntrust tells us we are in review...i find out that i am in forclosure on a credit report.we call suntrust and sun still tels us that we are in reiew and we are not in 4-closure.then we get a foreclosure letter from the court house and a sale date....suntrust is a liar ,they and their employees are liars..suntrust tells me they are no longer with loan care and loan care people laugh at us...as far as i am concerned.suntrust had intentions on forclosure from the beginning....this is nothing but criminal behavior...suntrust is stealing our home...i feel bad that i tryed and did everything that loan care and suntrust told us to do.and we were lied to on each and every phone call...both of these companies and their employees are criminals..

Suntrust has had my information for loan modification since August 2009. They have yet to call me and assist with my loan after I have called as directed every Monday since that time. I would like to know who really assist homeowners with this program? I called again this morning and was told they will escalate after I fax over another form which they could not find. This program is not helping people, I want to hear from someone who has been assisted by Suntrust..Help with Advise..

I applied for the obama money and Suntrust told me I didnt qualify after 6 months. They told me to go 90 days late and then foreclosed. I hired a litigator....that is the key, you have to get a litigator. We were going to sue for fraudulent inducement. We went to mediation twice. Today I signed paperwork on a loan modification at 2% for 6 years, 3% on the 7th year, 4% on the 8 year and 5.1 cap on year 9. Just want to encourage you to stop making your payments and pay a good lawyer. It will save me 80,000 the first 5 years. Incredible. Call me if you want to discuss. Charlie 850-525-3360

All of these comments say the same thing I'm going thru. Filed modification paperwork in February 2010 and now, July 28, 2010, I still know nothing. Every time we call they act like we're getting on their nerves. What about my nerves, my two kids, my pets, my home? What do we do?

Suntrust is a foreighn corporation and NEVER cared about any of you. Why should they? They have never met or seen you.....however, our gov't. cared enough about them to hand them approx. $3.5 BILLION in bailout money! I am a builder that still hasn't received the money promised in the mortgage commitment signed by them. They cannot default me as I have been to court. They remain silent and I haven't released my lien under the construction mortgage! I am waiting for them to move and then I will get to finally bring the claims that should have been brought. Silent fraud......watch for it with them! They are very deceitful when it comes to your money and the servicing of loans....only this is NOT a loan.

I hear a lot about the criminal behavior of suntrust. Is there any government entity that will help us?

I hear a lot about the criminal behavior of suntrust. Is there any government entity that will help us?

I too like many others have been financially hurt by Suntrust's loan modification program.
I applied for a modification from Suntrust in late 2009 due to having too much credit card debt and later taking a 40% cut in my work hours due to the bad economy. Suntrust approved me and sent me a new 30 yr contract which lowered my interest rate and monthly payment, which helped me out alot. I signed/returned it and started making my new monthly payments. However they never entered the new loan into their computors and continued reporting that I was deliguent on my original loan. I started calling and they said it would take awhile because they were so busy and that I should keep calling back every week or so.
This went on for 9 MONTHS. Finally I got real mad because I was turned down for a car loan because the finace company saw that i was so far behind on my mortgate, which I was notand I called them and told them if this did not stop I was going to contact an attorney. Finally they called me and said the reason it took so long was because there was a mistake made at the bank and it would be taken care of in about 1 more week. They asked me to send them a copy of my last 2 pay stubs which which I did.
1 week later I received a new 30 year loan modification in the mail and my payment went up by $300.00/mo. This monthly payment was $200.00 higher than my original loan payment before I even asked for the modification.
When I called them they said that I no longer qualified for the first modification because my income had gone up over the last nine mos (this is because I had gone back on full time over that 9 month period)
So now I am fighting with them and have contacted an attorny but I don't know what will happen.

This sure sounds fraud to me, we'll see

Hi, You guys should look into the h0me modification . How the servicers are
taking advantage. Hers what they did . I applied for a loan modifiacation in
May of 08. We were told we qualify. Well Suntrust mortgage never did there job
by not doing the paper work on the loan. Well now Nationstar now says we are
20,000 behind. We were told to pay a reduced amount , we been paying that
reduced amount for 1 and a half years. We now are told we now don;t qualify. You
know that if I don;t do my job we get fired. But nothing happens to them. Please
tell everyone to watch out.

Hi, You guys should look into the h0me modification . How the servicers are
taking advantage. Hers what they did . I applied for a loan modifiacation in
May of 08. We were told we qualify. Well Suntrust mortgage never did there job
by not doing the paper work on the loan. Well now Nationstar now says we are
20,000 behind. We were told to pay a reduced amount , we been paying that
reduced amount for 1 and a half years. We now are told we now don;t qualify. You
know that if I don;t do my job we get fired. But nothing happens to them. Please
tell everyone to watch out.