How ,long does a Partial Claim take and can I trust TB&W

Danny, Danny, Danny.."Hell NO you can't trust TBW!!!"..They have frauded thousands of their clients.."Run Danny..Get as far away from TBW as you can!!!"..

This company is hideous!!!

On December 26, 2008 I made a typo when paying my mortgage online. Having realized I did this, I called Taylor, Bean and Whitaker immediately, just seconds after, to let them know that I typed in an incorrect amount. The person who answered told me that there was nothing they could do about it. "Once you hit send, there is noithing we can do." I was horrified knowing that I would not have enough funds in my back account to cover my mistaken entry. I was forced to call my bank and explain the siutation. They were able to make a note on my account and not let the payment come through, allowing only my monthly mortgage amount to come out. I was not penalized by my bank but received a nasty letter from Taylor, Bean and Whitaker threatening that if I ever had "insufficient funds again" I would have to pay my mortgage by cashier check. I couldn't believe it. Any other company would have been able to help me upon receiving my phone call. Having worked in database marketing for years, I understand how databases work. There was no reason they couldn't have helped me in this situation.

Well, wouldn't you know it, on June 26, 2009 I went to pay my mortgage online. Apparently, I typed my bank's routing number in incorrectly (though I have no proof of this) when making my online mortgage payment. I noticed about a week later that the money hadn't come out of my bank account yet, even though I had a confirmation email that Taylor, Bean and Whitaker had received my payment. I called Taylor, Bean and Whitaker on July 7 to inquire. I was stuck in a voicemail system for over an hour (no kidding) without an option to press "0" to speak to a person. Finally, a woman answered and after looking at my account explained that I had made a typo. I said, "Oh, well let's get this paid right away." She said no, that I would now have to pay my mortgage by cashier check for the next year. I never received a call stating that there was a mistake in the processing of this payment. I received no letter in the mail. Nothing. I asked to speak to a supervisor after the woman on the phone started to argue with me as I pleaded with her to understand that I am a school teacher who cannot leave my job during banking hours and that this would be a huge inconvenience for me. She continued to talk over me. A supervisor finally got on the phone, another 20 minutes later, and stuck to the same guns: I will have to pay by cashier check for the next year. I asked to be taken off of their online payment system immediately and was promised a coupon booklet. I was alo promised a spare coupon to mail in my first cashier check payment. I sent in my payment on July 13 and it did not get processed until July 22. I was charged a late fee as a result and this now goes against my credit. I still have not received my coupon booklet and cannot bear to be on hold for an hour to speak to these people again.

Unfortunately, I was so upset by this incident that I neglected to ask for names. I am stunned by the way these women spoke to me, the fact that I can't get through on the phone, the fact that there is no communication on their part if they see that something is amiss, the fact that they would not help me with an honest mistake and that now I am being penalized. I went to them in good faith and was treated as if I am someone who does not pay her bills. My credit and my integrity now suffers. This company is not being held accountable for their actions yet I am inconvenienced and forced to pay an extra $8 a month for a bank check. This company is clearly not customer-focused and I feel trapped.