Who is Cenlar?

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Cenlar is a piece of crap mortgage company who lies to you. When TBW went under, I was in the middle of a modification package that was sent to them. When I found out cenlar took it over, they never received my package from cenlar and they told me to do another one. Well I did it and received a letter on 09/30/2009 that they are reviewing it and will call me shortly to discuss the alternatives. Well i called them today because I have a short sale offer and I found out after 3 hrs and two hangup's later that they sold my loan to a Debt collection agency OCWEN...and the funny thing was it was done on 10/1/2009 - one day after I received the letter. DONT TRUST CENLAR>>>GET A LAWYER...dont go at it alone.

THEY ALL SUCK. TBW stole our escrow money when they went belly up! CENLAR is trying to get us to pay $3100 to bring our escrow up to their standards. My husband has been unemployed for 12 months, and we dont' have that kind of money. In the process of trying to modify they loan, they have also sold ours to this OCWEN. OCWEN is a DEBT COLLECTOR! NOT A MORTGAGE COMPANY! In a letter we received from CENLAR, they told us that they sold it because we requested a loan modification! Can they do that?! Now we are stuck with OCWEN, whoever they are, and can't refi with anyone else because my husband is unemployed. We don't know what to do- PLUS, we should really be suing the shorts off of someone at TBW- but being as they are out of business yet have our escrow money- who do we sue?

TBW stole my escrow money also.I know that one of my insurance companies was told by TB&W that I had no escrow money or escrow account,and that I was responsible for paying my own premium.TBW was taking out money for my homeowners insurance,flood insurance and property taxes.It was added in with my monthly mortgage.I have been with them for years,and I have never had to send any insurance company any money,they did it all for me.You can't trust anyone.I am in the negative with my new mortgage company BAC.My house note has gone up to repay the money that they are paying out for my insurance,that should have already been there.I want my money back !!I have to pay the price for their wrong doing.

Jana- that is precisely what has happened to us! our house note is going up $310/mo!

I don't know what to do! I've been trying to find a class action law suit or something. This has got to fall back on TBW, but I don't even know where to begin!

Amy I have read about everything but a class action lawsuit for us.I went to the website ask.com, and I asked was there a class action lawsuit against TB&W.A pulled up.They have a article about Taylor Bean faces federal warn class action.More than a 1,000 former employees have filed a federal class action suit.There is a link that ask you to click on if you or a loved one has suffered damages in this case.I am going to correspond with them to see what happens.I have been on TB&W website,as well as,and it is sooo many sobbing stories.You Tube even showed how badly the employees were done.But we have been victimed,and I have yet to hear anything about us being compensated.If you hear of any other sources keep me posted.

If there is anyone else out there who has been victimized,and you have any info,please share it with us.
Thanks !

WHY ARENT WE PROTESTING????? Iv had 4 mortgage servicers in 2009. I finally stopped paying...ready to lose my $63 downpayment, 30 yr responsible loan, and walk away. Im under water in this housing market, no choice but to ruin my 650 credit score and rent. This is life changing and unfair. I will grow old a loser.

Well, I don't know why we aren't protesting-- but maybe it's because we're all working sooooo hard to keep our houses. We were able to figure out- just this week- what has happened to our escrow money. Apparently both TBW and Cenlar paid our homeowner's insurance- however, our insurance company claimed they only received one payment. It turns out after many phone calls and a very well rehearsed "spiel" from TBW, they cut a check for our insurance, but the federal government "froze" their funds--- including our escrow check for the insurance company--- before the check cleared. TBW says that they still have our $1900 but there is nothing they can do until the bankruptcy is through. Why no one at TBW contacted us to let us know they still have our money is rediculous. Unfortately, this has screwed up our whole lives... we are now behind on our mortgage. Due to the escrow shortage on TBW's behalf, CENLAR raised our payment $300+ a month, and now CENLAR sold our mortgage to OCWEN--- who is maintaining the $300+ additional payment. With dh unemployed for over a year now, there is no way we can make the extra payment. The original payment was hard enough. So- we are in the same boat is you, Nancy. We have worked hard to keep our house. We're in the process of destroying our credit. Our house has been on the market for a year with barely anyone even coming to look at it. We've priced it for not much more than we bought it for. This is unfair. I'm starting to think there is nothing we can do about it. But at least now that we know that TBW still "has" part of our escrow money- and they admit it, if we don't get it back when the government clears their funds, we will sue them till we own TBW. I'm sorry for your trouble... I'm sorry for all of us! We are probably going to rent for a very long time as well.

Our mortgage was sold to Cenlar and we had a time getting one of our payments to them that hadn't been sent with our package and now they are holding our tax escrow and my husband faxed our tax bill to them in October and they have not paid it yet and they said we have to go pay the taxes and then send them a receipt and they will refund our money but it will take 3 weeks to get our money back. I have never seen such a mess. Has anyone out there had a similiar problem and who are these people anyway????

Taylor,Bean, & Whitaker also drained $1,750.00 in escrow from our mortgage account. The new Lender Cenlar has demanded the $1750.00, or they would increase the mortgage by $190.00 a month. I have been umemployed for 17 months. My cobra payment is going to increase $500.00 a month, with this additional $190.00 of mortgage, well something has to give. Has anybody heard of a class action suite against T,B & W. Based on the feedback in this blog it would be easy money for any attorney you is looking for a paycheck, while helping people that are in need of assistance. Prayers may help but a good attorney, thats justice!

I received an escrow balance statement from Cenlar stating there was a shortage. How could I have a shortage? I've only had my loan for a year. I have sent them pages of documentation and yet they still state the account is short. Now after finding this site, I realize that TB&W probably shorted the escrow prior to the transfer. This is theft. If this was theft of my car, I'd call the police. Who do I call regarding this??? Is there more recourse then us all separately hiring attorneys?

Joy, If your loan was with Taylor Bean and Whitaker before it was taken over my Cenlar, then it is likely that it is TBW that has your money. We finally figured out that TBW had cut a check for our homeowners insurance in August at the same exact time their accounts were seized by the federal government. That $1800 check is part of their frozen funds. When we call TBW we get a well rehearsed reply that says that they still have our $1800 but that they can't refund it to us because the money is frozen by the government. The problem that I have decided on is that it is not their money... it is our money... and it theoretically should not be frozen. My husband and I are starting a debt collecting conquest on Monday with TBW. We are going to call and bug the Sh*t out of them until they give us our money. We are going to put a time limit on it and if they don't meet it, we are going to sue the pants off of them. YOu better believe that those poor people answering the phones are not working for free.... they are getting paid somehow... so the money can't be completely frozen. It's b.s. and we're done. It's ruining our credit because CENLAR... and now OCWEN have risen our payment so much that we can't meet it... we are falling behind by $400 every month for something that is completely not our fault. I'm thinking of suing them just for the fun of it. There must be some lawyer who would eat up this case.

Yes TBW jerked my escrow around too. All of a sudden after 15 months i was "in the negative" on my escrow. Such bullshit. After TBW went belly up in Aug..my loan has been thru 5 servicers. Its only January! I have decided to let them have the house..they keep selling me, loan mod is a fairy tail...I have come to grips with losing the $63K cash downpayment. the banks can kiss my ass.

Husband and I are going to file a claim against TBW.

Hello someone from cenlar gave me a call about a month ago stating that we were 1monh behind from 8/1/09 until 1/1/10 in our mortgage which i no we're not, they ask for proof that this mortgage was paid now we have been paying our mortgage on time since we had this company for the last 5yrs, now since this company went under were responsible for something they did with or money in we have to pay back 1,400 do think so. I think before u call someone asking for another payment you need to check to see who cash the first payment, in someone need to be held accountable for that. Thank you

Would you kindly give me any information about lawsuits against Cenlar? If there are some, but they are not class action, where can I go to find an attorney interested in class action?
Thanks so much!

We are also being robbed by Cenlar. No matter how much documentation you send or have faxed they are horrible. Anyone from PA who is having the same problems with Escrow theft, etc. I believe we need to file a class action against them. Enough is enough.

Last comment aired-if you will go on line and find the president of Cenlar and other officers, you can email the president and get some action. I did when they wouldn't send my escrow taxes on time and asked me to pay them and then Cenlar would refund us in about 3 weeks. I emailed the president in the AM and by 3PM had a call from his secretary who said my taxes would be sent out the next day and that's exactly what happened..Just go to your explorer and type in Cenlar Mortgages-look at the responses, pick out the one showing officers....hope this helps.

My TB&W was sold to Cenlar. They are now trying to increase my payment $114/month saying my escrow is underfunded. Property tax has not changed so no increase should be required.

Here is what they are trying to do in my case. My tax is due Dec. 31 and that is when Cenlar paid it last year. However, this year they are trying to pay the tax in October, which is 3 months early. Because of this I am not getting credit for October, November and December escrow payments. This the exact amount they are saying the escrow is short.

I have asked them multiple times to recalculate based on a December tax payment and they refuse. They even acknowledge paying my tax in December last year.

Call TB&W and ask for your complete escrow payment. Check to make sure Cenlar is paying your tax and insurance on the dates due and not at an earlier time, which would make your account appear to be deficient.

I am also sending a letter to the state attorney general as well as my state delegation.

I can show you how my account appears to be negative. If you look at my payments on the left side in green you will see that when tax is paid in December(due date) the account remains positive. This is exactly how Cenlar paid my taxes last year and was happy with my escrow balance.

However, when you see what Cenlar is proposing by paying the payment three months early in October I am now two payments negative. I call this the Cenlar in the rear plan.

Jumping Jay-
I'm almost certain your problem is not Cenlar- it's TBW. Same thing happened to me. TBW had a check cut from our escrow to our insurance company at the time the government shut them down and took over. TBW claims the government froze their funds including the escrow money for anything that hadn't cleared. If I call TBW, I get a very sad pathetic soul desperate for work. They say "yes we still have your money but it's frozen and there's nothing we can do." Unfortunately, I think they are right. So, Cenlar is simply going off the information that TBW gave them, which would show that your escrow is short. TBW didn't tell Cenlar that they have your money in your name frozen in their account. Something about this should be illegal because technically your escrow money is YOUR money- not TBW's money... therefore should not be frozen. It's all hung up in the courts right now. I have fought for 7 months to get my payment back down and these new mortgage companies to go easy on me. However, we sold our house last week, and are now going to get screwed at closing because of this. So, in my case they won. I actually went ahead and had to pay the deficit on my account so I don't have to worry about it holding the process up. Good luck to you. Hopefully any day now we'll all receive checks from TBW for the money they owe us. If there was someone we could sue, my husband and I would be doing it. It's destroyed our credit and probably ruined any chance of buying a house every again.

After additional investigating you are correct. There are two issues. One is that Cenlar wants to pay my money early causing a negative balance. I also just realized that I paid in advance to TB&W 8 months of Hazard Insurance and 5 months of taxes. I am not getting any credit for these payments that I made to TB&W. Basically, this money was not transferred to Cenlar.

I have sort of been shooting from the hip, but with the help of my team I have solved the issue. TB&W appears to have transferred all of the necessary escrow to Cenlar so for now TB&W appears to be off the hook.

What differs between TB&W and Cenlar is that Cenlar is demanding 1/6 of my total escrow to be held in balance whereas TB&W did not impose that requirement. Apparently under law Cenlar can enforce this 1/6 rule, which is two months payments in reserve.

If you are in the same boat this is what you need to do. First, get a copy of your escrow payment history from TB&W. The check past payment disbursement dates. I would then call your insurance and tax office to understand when these payments are due.

In my case Hazard Insurance is due in September and Tax in December. Cenlar shows escrow disbursements for Hazard Insurance in September and Tax in October. By moving up the tax payment to October I have to pay Cenlar $1371 to meet the 1/6 rule. If I pay the Tax in December I only have to pay Cenlar $580 to meet the 1/6 rule.

Two points for those in a similar situation.
1) Cenlar requires a 1/6 (2 month payment) cushion that I don't think TB&W required. This will make your monthly payment increase, but it should only be for 12 months until you build the necessary 1/6 cushion.
2) Make sure Cenlar is not trying to pay your Tax and Hazard early as this will show a lower escrow balance and require that you pay more to maintain the 1/6 cushion.

If I figure out anything else I will let you know. Cenlar has requested a copy of my Tax bill to show the due date and they will then recalculate escrow based on revised tax payment.

Me and my wife also recieved a call about a year ago from Cenlar stating we were a month behind. Our loan was transfered from chase without our consideration. We have provided all documentation and proof of our payment, but they still say Chase didn't transfer all of the funds. I dont see how that is our problem. I am at a loss as of what to do. Its very frustrating and we are being taken advantage of. Very unjust.

my loan was transferred to cenlar from tb&w. now cenlar is saying that i didn't have the required flood insurance from 8-12-09 to present even though they have received proof (according to the insurance company) several times. now they are trying to charge me $795 for flood insurance when i already had flood insurance in effect until 6-25-10. every time i call them to try to straighten things out i get some fool from india that does not understand english, the insurance agent tried to talk to someone with cenlar's insurance department and they could not provide anyone that knew anything about anything. in my opinion cenlar is an incompetent bunch of thieves that are trying to force people into forclosure.

I am wanting to make a principal curtailment payment to Cenlar, but can't get a straight answer from them re: any fees or penalties, nor the procedures for making such a payment and where to mail the payment. Anyone have any info?

We, too, had TB&W sell us to CenLar before then selling us to Ocwen.

I am now trying to refinance my home through the Making Homes Affordable HARP loan process and am hitting a brick wall with Freddie Mac. I contacted a mortgage broker who ran my information against the requirements for HARP and told me that we qualified. The broker's only concern was our loan to value ratio meeting the 105% and an appraisal was done, with us just making this value. The loan was assigned out to US Bank for servicing and then sent on to Freddie Mac (FM) through the underwriting process and FM came back denying us for the loan due to our loan being "ineligible." Our mortgage broker contacted FM and FM was only able to tell them that their computer system indicated that this was a "code 64." FM relayed to our broker that code 64 meant that when our home was sold by TB&W to FM it was sold in a "group" of loans and that TB&W had FM sign off on an agreement that we would only be able to refinance our home through TB&W. FM is now honoring that "agreement" even though TB&W no longer exists. Communication from me to FM is hitting a brick wall with FM telling me that they don't know what the reason that my home is "ineligible" for refi and telling me that all of their contracts with TB&W are still legally binding, because TB&W still "exists" even though this is only in US Bankruptcy Court.

You sound like a bunch of losers who can't keep track of their finances.

Shut up, quit whining, and take responsibility for yourselves. I have eight loans with CENLAR and I've never had an issue, clowns.

Nunya- if you were mixed up with Taylor Bean & Whitaker before CENLAR, you'd be pissing and moaning too. It has nothing to do with keeping track of our finances- it has everything to do with the fact that we have money and all sorts of stuff tied up with the TBW Bankruptcy problems. If you didn't have TBW prior to having CENLAR- you wouldn't know anything about our issues. I have a credit score of 720- and am debt free and current on all of my bills. But frankly it's NONE of YOUR business what my finances are like. We're all here to support each other- and we don't need people like you- especially with 8 loans... telling us what to do. I just want my $2000 back from TBW/Cenlar or whoever has it (US Bankruptcy). TBW has been telling us for 6 months that the checks are being sent out "next month". So far no luck. So "nunya"- get a life and get out of debt... and don't post on this treat unless you have something useful to contribute besides insults.

Like many others, I've had nothing but problems with Cenlar since they have assumed my loan from TB&W. Like others, they also "lost" $2500 of escrow in transfer. In researching this, it may be related to the Feds seizing TB&W assets, which is what lead to the transfer in 2009. I provided the original loan agreement to the company which clearly says that an Escrow account is optional at my choosing since it didn't fall under the FFIEC's "high price loan" definition. As the purchaser of this loan, they purchase the original legally binding contract, and are therefore bound by it. I pay the taxes and insurance myself every year, yet they still insist that escrow is required. They frequently apply my P&I payment to escrow. If you're as p!ssed as I am, file a complaint with the Federal Reserve Bank and not just the BBB.

why dont we all just stop paying?

We've been paying our mortgage on time and even dealing with the increases that we have encountered. However, we want to re-finance our mortgage with a local provider. We've answered the reduction in home values by building equity in to our home. I am fairly certain that we would comp out at "even". How much grief have you all encountered when you tried to refi out of CENLAR?

I dealt with the same Aug 09 issues. Last year I cleared them up and was fine until Sept 2011 when I received the same note from a year ago stating I was a month behind in my mortgage. The people in India are idiots and nasty. They don't want to deal with you so they claim they will have someone return your call within 24 hours which is bs. I have spoken to Supervisor "Nick" in India (apparently there are two) twice and they also promise to look into it and return your call. Never happens. Luckily I have electronic payments and can provide copies of the checks but how many times can you send these over and over again? I have also had Hazard insurance of $7,000 placed on my account when I had up to date insurance. There should be a class action suit against them.
I have reached out to the BBB as well. They already have an F rating.

All people deserve very good life and a good loan to make it much better. Because freedom relies on money state.