ASC told me they were just a servicing company and that they could not help me

I have been trying to get a workout with America's Servicing Company. I am currently in an 80/20 mortgage to which ASC holds the 80% of the mortgage. We have a family owned building and my daughter and son live in the building with me. My daughter and son were helping to pay the 80/20; however, in June and July of last year both my son and daughter lost their jobs. We were managing to keep up as best we could considering, but fell about 2 months behind on the payments. I contacted ASC and told them that I was going to send a payment to them overnite. The customer service representative told me not to send the payment because they would probably send it right back to me because they accelerated the loan as of March 19, 2008. I contacted ASC and attempted to get on a workout plan prior to falling behind at which time they sent a letter informing me that there was nothing they could do to help me. I sent my information a second time, and got a phone call from a loss mitigation representative who went over the financials with me and then stated that she had found a deficit and there was nothing they could do to help me. I then sent them a $4,000 dollar check to try and get some kind of assistance, they returned the check with a letter stating that the funds were not certified. I resubmitted my information a third time and I have yet to have heard from them. Since this time I have contacted a supervisor for the loss mitigation department. I am waiting to hear back from them. Please tell me what kind of help is available for me.

Any idea about the best way to contact American Servicing Company. I am trying to help a friend to restructure his loan but it is almost impossible to contact them through the customer service number.

America's Servicing Company has got several departments that you can call. My advice would be to set aside at least an hour each time because my experience was that I had to speak with 4 or more people, from different departments, being transferred back and forth and a few times "disconnected" during transfer. Their customer service (if you can call it that - call back again and again to get consistent and correct info): 800-842-7654. To request a remodification of your loan: 866-398-7568. The loss mitigation department is: 877-222-7875 and press option 4.

Be sure to tell your friend to call often and get the representative's first name (only one of them gave me their last name) and they have a "sign in" that supposedly identifies them. I would get it every time at the beginning of each call - you just might need it.

Once your friend is told something will happen, call back within a week or sooner and see if what you were told would be done has been taken care of. Sometimes it's not taken care of (specifically if it's something besides a bill or a denial letter that is to be mailed to you), but after several months of trying to get our loan remodified and a lot of "miscommunication" on their part, we look to be nearing the end.

If you are told by any one at ASC to not make your payments while the account is being remodified, don't listen to them. Your credit will be negatively affected and you will need to make up these payments asap. Thankfully, we weren't told not to make our payments, and it's a good thing. I had a customer service representative tell me today that she doesn't understand why their loss mitigation department tells people to not make their payments...scary. We kept making them and they "suspended" them on our account which means we weren't late and once the remodification went through, the payments were applied and a refund is supposedly on its way back to us.

Every four or five representatives, you should get one that will treat you like a human instead of a number. But even then, they don't always follow through.

I also wonder if there's a problem with their outgoing mail center. Three times in 6 weeks we didn't receive mail they said was sent out. And in between all that, we received a denial letter because we didn't receive the first two documents they show they sent.

Look up America's Servicing Company on the internet...I typed in American's Service Company customer service, no quotes, to see if there were different addresses for higher ups (I'm sending a detailed letter) and found an unbelievable number of web sites with people posting horror stories, way worse than mine, about ASC.

Good luck!

THANKS YOU ALL FOR YOUR COMMENT I,FEEL YOUR PAIN , I AM IN THE SAME SITUATION LIKE YOU ALL. THE ONLY WAY WE CAN BRING ASC TO BOOK IS TO JOIN ALL OUR EFFORT TOGETHER, BECAUSE THIS IS NOT AN INDIVIDUAL FIGHT. WE NEED A REPUTABLE CLASS ACTION LAWYERS TO SPEAK FOR US. I ENCOURAGE YOU ALL TO POST YOUR COMMENTS.

THANKS YOU ALL FOR YOUR COMMENT I,FEEL YOUR PAIN , I AM IN THE SAME SITUATION LIKE YOU ALL. THE ONLY WAY WE CAN BRING ASC TO BOOK IS TO JOIN ALL OUR EFFORT TOGETHER, BECAUSE THIS IS NOT AN INDIVIDUAL FIGHT. WE NEED A REPUTABLE CLASS ACTION LAWYERS TO SPEAK FOR US. I ENCOURAGE YOU ALL TO POST YOUR COMMENTS.
Posted By Fran on December 20, 2008 at 05:29 PM

hello,

I am also and mortage holder with ASC, an have reviewved several posting regarding this company. I requested remodification with this company and they set me an denial letter. I immediately contacted them and requested information why. The hardship letter was not reviewed adequately and they utilized iformation in which I verbally told them incorrectly/. Therefore I have to resubmit te information to them.

Then agian i recieved my invoice in the mail regarding my payment to relized that they neglected to withdraw my payment from my checking account therefoer now I'm one month behind in my mortage payment. It is difficult to come up with 1,000.00 now, they informed me that while they were reviewing my paperwork for the modification they held an payment. I was concerned why they had not informed me. Presently they will not withdraw any funds from my account I have to mail them in.

This company is difficult to deal with, I would like to keep my home, things are getting bad although I will continue to pay my mortage payments on time and hopefully god shall see thru this
difficult time. Hopefully some one can assist me with the modification whereby I can maintain my hope presently I'm the only one working have three children residing with me whom two are pregnant and one require special services.

Therefore I truly require some assistance with modification I shall continue to pray that God gives me favor with this company so I may keep my home.

ASC is a hard head mortgage company. I have been denied 3 times for a loan modification. ASC send me letter that they want to help me save my home, yeah right my butt, after talking to them, all I were told was that I am about 1400 dollar short and unable to help me. Same old answer everytime. All I know is that I am giving their house back to them. Who would want their business when they can not help you.

I am surprised to read these comments as we had no issues with ASC. Now, we did get an experienced realtor who knows what he is doing with short sales, so maybe that makes a difference. My realtor submitted our short sale package to them on 12/22/09. They received it and had it in their system on 12/23/09 when I called. Within 10 days, they had an appraiser out. During this time they called us every two to three days to ask if we had questions and to give an update on the negotiations. On 02/03/09, we got our approval letter for the sale. We expected it to take at least two more months. We did not have to provide any additional documents, which I thought we would, considering bank statements were from Oct and Nov. Now we just need a new buyer as ours decided they were not ready to buy a house!

ASC is a servicing company for Wells Fargo. You will need a good negotiator no matter which direction you take. I just found out the other day that a Deed in Lieu of Foreclosure (meaning you initiate the giving back of your home to the bank) looks better on your credit report then as a Short Sale. You all have to do your research. Search for people who know what they are doing! There are a lot of companies out there who will promise to help, will charge you fees and then they will take off with your money and on top of it all you might also lose your home. It would be more profitable in the long run to pay a real estate attorney to help. Or if you have exhausted all your options contact a bankruptcy attorney and do the Cram Down option. I think you will have to file for bankruptcy but at least the judge will decide market value and you will get to keep your home. There will be a lot of options for all of us here shortly! The banks will be forced to work with every one! It is only a matter of making the right decision for you! We have to keep positive. I wish you all the best of luck!

The WORSE COMPANY IN THE WORLD!

We were only one month behind on our adjustable rate payment when I tried to get them to modify our loan and all they did was give me the run-around! I couldn’t believe it when the guy on the phone (he was a big jerk!) actually said that my family shouldn’t eat so much because then we would spend less on groceries and would have more money to make our mortgage payment! He also said we should get a cheaper car and a bunch of other stuff that was really rude. This whole thing was keeping me up at night worrying about what was going to happen to us. I told my friend at work about this and she said I should call the loan modification company that got her loan modified down to 3.25% fixed interest rate! I finally decided to call them, and in about 45 days they got my interest rate down to 3.85% on a fixed rate too! The company is First American Financial Group and we are really happy with what they did for us. The website is theloanmodfacts.com. We chose them because they didn’t make a bunch of promises like some of the other companies and they had a 100% money back guarantee. I hope this helps some other people fighting with their loan company!

I'm losing my home in July, I have been denied a modification 4 times. While my 1040 indicates I make enough for a modification, ASC refuses to consider my IRS Tax documents as proof of income. These are the very same documents you have to produce to get a mortgage. Here's the kicker, they tell me it's the investor who's refusing and they can't help. The investor is Deutshe Banks. My foreclosure papers read like a who's who in banking, Colorado Federal Savings, Wells Fargo, HSBC. Nowhere on the Foreclosure Documents is ASC even listed. I called Deutshe and they said they are only the investor, can't help and hung up on me.

I lost my second job in end of Nov. unable to claim unemployment since I already had a full time job
my mother who is on the mortgage with me with this a-hole company ASC had her hours cut to 4 days a week along with other health issues she faces cause of diabetes. I send these people all the documents for a loan modification yea ya your on the list for the Obama plan. I called and called and always got the same answer sorry don't know nothing yet call back next week. tired of dealing with these people and on my high horse thinking why should I pay a lawyer to help me with them when they can help for free. So July 28th is the court to set the foreclosure sale date and believe me I will give them a piece of my mind. They can have my home if they don't want to help me out. they're many other people out there losing their homes I won't be the first or the last one.

Haven't really had any issues with ASC. I get through all of the time with no problem. I also have a 80/20 plan. I'm trying to remodify my 80% portion that is handled with ASC. I simply called and asked them to send me a remodification application package. They said I would get an answer between 45-60 days. I just called today, so i will keep you informed to a solution.

I uncovered the evidence of the scam ASC/Wells Fargo were committing and showed such evidence to the Wall Street Journal. Interestingly enough 2 days later I got a phone call from the Presidents office of Wells Fargo. They now modify ASC and Wells Fargo) any mortgage I send to them for modification. And not lowering by $200.00.