Wells Fargo said the investor does not allow Loan Modifications... is that right?

Mike,

Currently requesting a loan mod with WF as well. Any luck on your end?

Option One is my servicer, and they are telling me the same thing about Wells Fargo. However I called Wells Fargo collection Dept and they said that they do Modify loans for their clients....whats the dif?

I have an 80/20 loan both with ASC, I have been trying to work out a loan modification for the 1st mortgage which is adjusting every six months. The 1st time we were rejected because they said we did not make enough money to pay our mortgage, then my husband and I received small raises, so we tried again. Again rejected stated we made to much money. We have never been late, but we are struggling like others to just pay our mortgage. We have lost so much equity in our house we cannot refinance. We have called everyone and cannot get help! Now I am wasting my time with them for one more rejection. We do not know where to turn just so we can keep our house and not give up our 1st born to do that. ha,ha, ASC is no help to us!!

The same happened to us! We have an 80/20 loan with Wells Fargo since the 1/08 I have been trying to get a loan modification. The first time we were approved over the phone then received a letter saying they denied the loan modification because we did not earn enough money but we could sign over our interest in the house to the investor.We did not. Then a few months later they wanted us to try again with same numbers and waited the 6-8 weeks and I finally called to check and they told me we were denied again because we make TOO MUCH money!! Then we received a letter from them wanting us to sign our interest in the house to the investor. Our payment went from $3680.00 in 4/07 to $5600.00 in 4/08(this includes the adjustments of the ARM,tax escrow that they paid they collect for last year ,this year and next year,last year was already paid??? and late fees). So I call for help and they ask every time I call why the delinquency, I tell them about our payment skyrocketing and there is silence on their end. We can't sell, we can't refi,we don't want to walk away. So we make our payment late every month we love our home and want to stay. I just want a fair mortgage what are we supposed to do???

I called Asc again when I was told that there is an adjustable rate department that can help us. Well that is a lie, I called them and of course it is the same dept. that I tried to get a modification from them several times. I spoke with a girl on the phone and she of course wanted to do our finances agian and I told her they were crazy because they have turned us down three times and what makes them think I could qualify now. Like before I told her we just want a fixed rate nothing more just so we don't increase every six months. She then said we have to do the paper work again so they can see if we qualify to pay a fixed rate. Of course I Was even madder because she said just because we pay ontime doesn't mean we qualify, they have to make sure that we can support a fixed rate. By then I was so mad I said I pay now at a high rate but you don't think I could pay a lower rate. She then said they have to make sure I am not borrowing the money to pay. I then proceded to get more ____off and said they are crooks and I am not doing this then Of course she said I got myself into this by not reading my documents and of course I told her I like everyone else was lied to and told don't worry you can refinance before your rate adjusts. Ha this is a big Lie!! I am so frusturated and just want to stay in my home.!!! We need help to do this!!

WELLS FARGO LOSS MITIGATION – they aren’t as stupid as you think…..
FOR 9 MONTHS I DEALT WITH WELLS FARGO & THERE LOSS MITIGATION DEPARTMENT. THEY HAD ME APPLY FOR A TOTAL OF 5 LOAN MODIFICATIONS, JUST SO THEY COULD STRING ME ALONG & BUY TIME. THEY DESTROYED MY CREDIT SO I COULDN’T RE-FINANCE & CONSISTENTLY REFUSED PAYMENTS FROM ME SO I COULD NOT RE-INSTATE MY LOAN. 15 DAYS BEFORE THE TRUSTEE SALE/PUBLIC AUCTION DATE OF OUR PROPERTY, WE WERE GIVEN A $38K PAY OR QUIT RE-INSTATEMENT QUOTE & TO THEIR SHOCKING SUPRISE, WE PAID IN FULL.
IF YOU HAVE FOUND YOURSELF IN ONE OR MORE OF THE FOLLOWING SITUATIONS WITH WELLS FARGO-YOU ARE NOT ALONE & WE NEED YOU TO HELP US FIGHT BACK.
ANYONE INTERESTED IN JOINING A CLASS ACTION LAWSUIT—PLEASE CONTACT MY LAWYER MR. MILES BRASCH. meb101331@aol.com
1.   IF A WELLS FARGO REPRESENTATIVE TOLD YOU TO NOT MAKE PAYMENTS WHILE APPLYING FOR A LOAN MODIFICATION, OR MORE SPECIFICALLY, TO NOT MAKE 3 PAYMENTS, OR THAT YOUR LOAN HAD TO BE IN DEFAULT TO BE APPROVED.
2.   YOUR CREDIT RATING WAS AFFECTED DURING THE PROCESS
3.   THEY REFUSED/WOULD NOT ACCEPT PAYMENT FROM YOU AT ANY POINT DURING THA LOAN MODIFICATION PROCESS.
OR IF ANY OF THIS SOUNDS FAMILIAR TO YOU—YOU MAY BE ABLE TO JOIN US.
ONCE AGAIN-MY LAWYERS NAME IS MILES BRASCH & HE CAN BE CONTACTED VIA EMAIL AT: meb101331@aol.com
NAME IS ANYA BURNHAM & I WOULD BE MORE THAN HAPPY TO HELP ANYONE ALSO. ANYA@GOPUI.COM
THIS IS MY ENTIRE STORY…
WELLS FARGO-I PREFER TO CALLWELLS HELL.
In January of this year, we contacted our mortgage company, Wells Fargo in an attempt to lower our monthly mortgage payment via a loan modification. At that point our loan was current & up to date.
They first told us to freeze our payments & that a mod could not be approved if we made any payments within the 90 day period that our application was being processed. When I asked why, I was told that the loan had to be in default for a modification to be approved & that the past due amount would be applied back to the principal, therefore stretching out the terms of the loan, thus a modification.
They said to fax a profit & loss statement, along with proof of income/bank statements, & a hardship letter.
2 days later I faxed over 27 pages to their loss mitigation department & after several attempts, they finally confirmed that it was received. I inquired again about why we should freeze our payments, and was told the same thing & advised to call every couple of weeks to ‘check in'. I did this for 3 months & they continued to tell me the same thing-the application was being processed, to still not make a payment.
Finally, 3 months later, I received 2 letters from Wells Fargo.
1. The first one said ‘unfortunately' our application for a loan modification was ‘denied' & the decision was based on us not being able to ‘come to an agreement', continuing on, that there may be other options, but in our case there were ‘no other options'.
2. The other letter was a statement reflecting a balance of $17,000 due immediately, and if payment was not received in less than 2 weeks, ‘foreclosure proceedings will begin'.
I called wells fargo & was disconnected 3 different times after explaining my story. Finally, I spoke to a rep that informed me the reason for our request being denied was 'missing information'. Apparently they ‘left a message' requesting more ‘current documentation' the same day they denied our application.
I check the answering machine daily-they never left a message
They take 90 days to ‘process' our application & then decide on the 89th day that the information is out of date?
The representative advised me of the following 3 options;

1. Pay the delinquent balance of $17,000 in full.
2. Request a re-payment plan, which would require me to pay $8,000 up front & the rest I could pay off in addition to my monthly payment-actually making it higher
3. Re-apply for the modification, HOWEVER-the house will be in foreclosure, but they would ‘freeze the force sale' while my request was in review.
I asked if I could have a couple of hours to get all of the money together into 1 account & call back. Apparently there was 'no call back number', but the rep could call me back at 4:00 that day.
I never received a call back that afternoon, BUT I GOT AN UNEXPECTED VISITOR—to my surprise, I found a woman taking pictures of the property. I approached her only to find that she was a representative of Wells Fargo conducting a ‘property inspection'. This is when I started to realize that something was definetly going on.
The following business day, I called the loss mitigation department, explaining that I never received the call & that I wanted to pay the balance in full. This is when I was informed that they (Wells Fargo) were unable to accept a payment from me at that time. I tried escalating it to a manager, and no one was available. I tried calling several different Wells Fargo Mortgage Phone numbers, trying to pay but every time I was re-directed to the Loss Mitigation Dept.
It was at that point I decided to hire a lawyer & since that time,Wells Fargo:
Continued to refuse payment from us (they return our checks back to us via US Mail).
Sent men in black suits to our property on 3 occasions, asking who occupies the house, what the condition of the interior is like, taking pictures, walking along the property lines, not answering any of our questions.
Forced us to re-apply a total of 5 times for the modification & requested updated documentation 17 times (this includes profit/loss, bank statements, taxes, w-2, and so much more). Everyone of the 17 times I had to re-submit the information, they would claim that they did ‘not' receive our faxes the first 3 or 4 times, making us wait 3 days each time for them to ‘process' –all in an effort to string us along while they were buying time, as our property was scheduled for ‘public auction’ on September 17th.
In the past, prior to applying for a loan mod, If a payment wasn't received 2 days BEFORE our due date, they would call three times a day, demanding payment. I did not received one call from them since the day I called & requested our loan be modified.
Wells Fargo has violated RESPA LAWS by completely ruining our credit, making it impossible for us to be able to re-finance. This has changed the terms on all of our other accounts, raising our interest rates, decreasing the available balance & affecting our credit significantly. My husband had a credit score of 875 last year. Now he is in the very low 600's.
On September 1st, two weeks before the public auction date, they told my lawyer that they had received all of the paperwork & they were waiting for our application to be assigned to an agent. I couldn’t count the amount of times I had read that same statement from different people in the same situation. This is not a coincidence, and neither is the fact that there are over a hundred other families across the country that have stories that are identical to mine.
WE PAID LOANSTAR TRUSTEE SERVICES (Also owned by Wells Fargo) $37k ON SEPT 8TH…
THE AUCTION DATE WAS SET FOR SEPT 17th (TODAY)

We have a home mortgage with ASC. If they are so hard to work with...why are they allowed to continue this? What rights do WE have? My husband has been making our payments on time, every month for years now. He has a loss of income due to poor sales..he is commission paid with little salary. He works for an Auto Dealership selling auto parts. We can hardly get by, paycheck to paycheck. We have been trying to get this company,ASC, to help us. Differ a payment or two..or mod. the loan. No help at all..they told him maybe he should get a second job!!!! How rude..this is a 56 year old man. He works full time...hard at it too! They implied that if we were in default we might get more help!!! Why should it have to come to that???? Help us out here!!!!

I RECEIVED a letter stating "formal notice loan modification approved" along with the loan modification legal document in January 2008. I had my employer (attorney) look it over, I signed it, faxed it back to Wells Fargo since they supplied a fax coversheet and I always DHL delivery the original document (again Wells Fargo supplied the envelope).

going along great, called about February payment, Wells Fargo says do nothing, called mid march cause I couldnt find my paper stating new payment amount that started in April. they happily gave me the new amount. So I started paying the new amount.

In July 2008 I called to see why I wasn't recieving monthly statements yet. Wow, they informed me that my .. now get this ... loan modification was not approved. No matter how many times I sent the letter of approval and legal document they still say I'm not approved. It went into investigation adn I was told they were investigating why the loan modification WAS NOT COMPLETED ON THEIR END. Ok, I bought that thinking all would be good. Susupiciously after the call about the monthly statement I received a denial letter dated "JUNE 2008. Mind you I made the call in July!

then I finally started getting monthly statement WITH ARREARAGES. I called I faxed I even certified mail a big packet of all documents recieved and sent since inquiring about loan modification to Wells Fargo legal department. No suprise to me, nobody in that department had the courtesy to even acknowldge receipt of it. I do know they recieved it, I got that green card showing who signed for it back from the post office.

In October I sent in my new payment amount as I have done faithfully since April when it was to start. Well, now Wells Fargo has started sending my payments back as "insufficient amount" for an excuse.

Hey Wells Fargo....BBB, Banking Commission and our Attorney General are on this case now! See you in court! By the Way Wells Fargo....when did you assign the loan to US Bank as Trustee? THATS ILLEGAL and here in our court system Judges aren't letting you going to avoid facing the music that easily! YOU GONNA SETTLE UP IWTH ME! The one with sleepless nights, anxiety, depression, emotional distress caused by you. Didn't know that the subprime loan mess had phase two...dupe people into thinking they're gonna be paying less thru loan modification adn you not applying payments in an attempt to steal our homes!

You messed with the wrong paralegal fools! Show me YOUR money...eh, put it toward the principal on my laon when I win against you in court!

I have been going through the same, exact ordeal for over a year now with Wells Fargo and seem have been denied on several occasions for various reasons and have once even received an approval letter for a modification and made two of three payments and was going to be two days late on the third payment and they refused my payment plan and aid I had to reapply. I reapplied for a loan modification and have been waiting for the magic 90 day period...checking in once a week with the loan modification department as instructed and continuously being told the loan had not been reviewed by the negotiator only to receive a phone call stating that my house was going to be sold on the 14th of November, this Friday. I never received any mail indicating the sale, nor was anything left at my residence. The only correspondence I received was a letter on Tuesday the 11th stating that the loan modification had been denied because of "differences between the two parties". I just want to know how I can save my house, being that my credit has taken a huge hit and I never wanted to lose my "American Dream" in the first place. I don't understand how banks and predatory lenders can get away with this behavior and have no reprocussions.

Have any of you tried to contact your Senators about how Wells Fargo is treating you?

Here is what we need to do..join the class action lawsuit(see above re:Anya Burnham comment). Write, dont email, congressmen, governor,anyone that will read it. Maybe 20/20 or 60 minutes would be interested to here about all this. The mortgage crisis is a top story these days..of course, something should be done right now to stop underhanded business dealings such as this. Wells Fargo/ASC needs to be held accountable just like they expect us to be.

My mortgage was on a 2/28 I called Wells fargo after receiving a letter stating that I was "preapprove" for a modification an all I had to do was call..sounding familiar? Well after faxing my information 6x they finally said that they had everything that they needed to start the process and I should call back in a week, I followed those instructions to the letter and spoke with a CSR only to find out that I should be recieving a letter any day now denying my modification because they didn't recieve my financial worksheet! I explain to the lady that I fax to the number that was given to me she said that my faxes were being sent to the wrong dept and that they were probably being discard(what happen to the call that was assuring me that they receieve all of my paper work and that it was being processed). My modification started back in early august and I have been getting the run around ever since, I called today and finally it was assigned to a someone in the negotitation dept after 5 months of this terror. After questioning why it was taking so long I was told the longer it takes the better it is for me, although by the grace of GOD I'm not behind it is very hard to make the payments on time befor the modification process if it was a day late I would be hearing from Wells Fargo now nothing I sent the payments in and wait. My thoughts and prayers go out to everyone in this situation we are not rich pay checks stay the same but everything else seems to go up whether we can make it with what we have or not.

Happy that you are not behind. However, cover your butt, in writing fax it and mail it, ask for an accounting of payments. I did this only to find that my payments were in suspense and they were taking unnecessary fees from my payments (i.e. inspection - this is to have someone come by the house to make sure someone is living here even though we answer Yes its my address, yes I live here" another charge was some administrative fees and such). If you have these charges IMMEDIATELY contact your Attorney General, send all correspondence to and from Wells Fargo...dont' hesistate, do it now. I'm a paralegal and my boss was wow'd by what I've been going threw. Good Luck, keep us updated...I'm waiting for my day in court..already got a letter from foreclosure attorney, sent my paperwork showing modification and proof of all payments. They're trying to say I was denied...then what the heck was the formal approval letter and the modification loan document I sign? Wells Fargo is a piece of work indeed

no comments for now.

Countrywide services my loan they told me that Wells fargo was My investor and that they do not do loan modifacations so my modifications was denied the people at countrywide told more then once that they (wells fargo) never do loan mods and they are horriable for them to deal with, but there is nothing they can do.

My home is in foreclosure .. Wells FArgo has turned me down for loan modification. But after resubmitting financials I'm in review again. During all this time I hired a schame company that took 1500.00 dollars and did nothing to help me. Wells Fargo told me not to make any payments during the 1st review process so now I'm further behind. What do I do .. help.

Email your complaint to the White House web sitehttp://www.whitehouse.gov/
then contact HopeNowhttp://www.whitehouse.gov/

When I left my employment with WFM in 2005 I took all my money with me! I refinanced my home as well. What I saw happening scared the crap out of me. I will not do business with them ever again. It appears WF set up Americas Servicing Co. to glean even more money from those who obviously couldn't afford a mortgage in the first place. I'm one of the lucky ones, so far.

what ppl do not realize is in reference to ASC that is a servicing side of wells...AND ITS A NON PRIME servicer...which means you didnt have the credit to get a gvt loan...And yes a private investor has the right to deny a mod...review per the occ is to be done within 30-45 days...but when you ppl call in every 2-3 days wanting to talk to your nego that slows us down.....we will call you when the investor lets us know...ANOTHER THING ...we are the go between with the investor not with you......

Well I received yet another check back from wells fargo without a letter of explaination and this time it was more than my payment itself LOL. Under seperate cover I recieved a letter on the same day as the check stating "unable to come to a workout plan" for me. I contacted them, and they don't have a clue. They even told me a foreclosure by sale date was scheduled for this september 2009. Heres' the funny part.........I WAS NEVER SERVED FORECLOSURE SUIT PAPERS. So I contacted their foreclosure attorney who stated he thought my case was closed since I did provide proof of the modification and proof of all my payments showing that I am current. He was dumbfounded and asked that I send a copy of the letter and check to him so he can call his contact at Wells Fargo.

ITS WELLS FARGO IDIOTS, they haven't a clue, there is absolutely no inter-office/department communication!

Keep fighting these incompetent grammer school dropouts.....I'm not proceeding with a breach of contract and defamation of characcter lawsuit. I've done my research, people are winning against these idiots up to the tune of $65,000.00 .... they keep putting negative late payment history on my credit reports, even though I sent bank statements showing they recieved each and every payment in a timely manner.....my score is now 400+/- Time for corporate america to got taught a lesson!

yes an investor can deny a modification .even wells fargo.. as with the collections dept saying yes they do modify loans and then loss mit saying that investor does not allow them. collections get training in just that collecting the money loss mit is trained in rention of the loans and with each particular set of guidelines the loans have per each investor . i know because i work there

Well I see that the last post was from someone who supposedly works "there" and no name to address him/her as. Interesting.

Dear Sir/Madam: May I have your first name and employee code? I want to see if you're one of the morons I have dealt with, a know it all who knows nothing reading from a script. If I worked there I'd be too embarrassed and scared to admit to that in writing.

Loss Mitigation, Customer Service, all of Wells Fargo definitely ARE NOT TRAINED. Grammar School dropouts employed at Wells Fargo.

If Wells Fargo's foreclosure attorney is getting the run around what does that say about anyone who works there. Their attorney told me my case was closed, I was current in accord with my loan modification. I spoke to another representative of Wells Fargo after yet another harrassing computer generated form letter arrived in my mailbox. I was told foreclosure for sale was schedule; however I was never served. I was also told my next payment due is JULY 2008! My February 2009 payment was applied to my JUNE 2008 alledged mispayment! YOU'RE ALL IDIOTS OVER THERE....what part of bank statements showing each and every electronic submissions do you all not understand.

Oh yeah, precious moment when I was told "the loan modification was sent in error" by Wells Fargo. Funny thing...I recieved two as I did not know they were sending DHL and never check my front door since my garage is attached to my back door. Two Time Error Markers?

no i do not give my name or id number....you are making negative comments about me in general..which is uncalled for..i am trained and highly educated..so direct you misguided anger else where KIM... YOU STATED YOU WORKED THERE...past tense...hmmm....then you know if you do not obide by occ and compliance you are fired...did that happen to you? where you one the ones that didnt know there butt from a hole in the ground? probably so..i am here to try to offer assistance not take abuse.

I have also heard from Indymac bank our loan servicer (Wells Fargo Investor)That we do not qualify for a loan modification because Wells Fargo does not offer it to us at this time.
We have applied for 2 loan modifications. Been denied twice we were not late but now we are due to our Negative amortization loan re-adjusting.Our payments were 2,000. now jumped to 4,000. per mo.which we cant afford. So I guess we will have to walk away from the house.Unless they modify for us. Any luck with any loan mods from wells fargo?

No luck with my loan modification even though I recieved a letter stating I was approved and the actual legal loan modification docutment was signed and returned. I just wrote requesting an accounting of my payments showing how they were applied. I just got the heads up from someone with a mirrored situation as mine that he wrote requesting who actually owed his loan.....wish him luck people, he has a trial date on the 27th.

To the poster who neglects to give his name.........re-read my post before your response, I never stated I WORKED THERE, I was referring to your statement in an earlier post. You can't offer any assistance to us...we've been threw the ringer already, me, since september 2007.........if you care to bring my account current for me since I AM CURRENT IN ACCORD WITH THE LOAN MODIFICATION, AND if you care to get the negative marks off my credit reports (but you know you can't).......eh, I almost broke a nail.....never mind!

Breaking News from ABCNEWS.com:

Dow Up 200+ Points on Wells Fargo's Record $3B First-Quarter Profit [10:34 a.m. ET]
VERY INTERESTING...DONT YOU THINK!!!!!

WELLS FARGO AND AMERICA'S SERVICING COMPANY ARE TWO SEPERATE COMPANIES

asc and hcs are all companies that are under the umbrella of wells...seperate companies owned by the same..so what applies under wells may not apply for asc or hcs housed in the same building(s) but seperate

wells strung me along for 16 months, took partial payments, reached out a helping hand that was not attached to a body...

My house is sold, but I am now free to chirp and wow my experience is identical to many here except they kept accepting payments.

To the person that works in Loss Mit, seriously no way you can defend idiocy. The fact you pretend to have deep thoughts about wishing to help , when you know once down the drain of Loss mit there is little chance you climb out.

Karma is going to swat this department.. stay tuned

We were two month behind on our adjustable rate payment when I tried to get them to modify our loan and all they did was give me the run-around! I couldn’t believe it when the guy on the phone actually said that my family shouldn’t eat so much because then we would spend less on groceries and would have more money to make our mortgage payment! What a jerk! He also said we should get a cheaper car and a bunch of other stuff that was really rude. Come to find out the loan modification they were going to give us was a just Forbearance Agreement and all it was going to do was add the payments we were behind on to the back of my loan. Since our interest rate was going to stay the same, this would actually make my payment go up! THAT’S what got me into this mess in the first place! My payments are too high! This whole thing was keeping me up at night worrying about what was going to happen to us. I told my friend at work about this and she said I should call the loan modification company that got her loan modified down to 3.75% fixed interest rate! I decided to call them, and in about 45 days they got my interest rate down to 4.35% and it’s a fixed rate too! The company is First American Financial Group and we are really happy with what they did for us. The website is, w. w. w. TheLoanModFacts . com. We went with them because they have attorneys on staff to make sure the banks do the best they can and they have a 100% money back guarantee. I hope this helps some other people fighting with their loan company! Don’t give up and don’t be intimidated by your mortgage company!

Hello everyone, I recently got my loan modified through Wells Fargo after more than 18 months. I was denied twice before finally approved, I was a little worried after reading so many different stories that loans were modified an paper work was sent back in only to find out they were full of sh**. When I spoke with someone she was very nice letting me know to make sure whatever I do don't get more than 3 payments behind I thanked her for her kindness, but in so many cases now adays we just can't help that. However I'm making my first modified loan paymt tomorrow I was at an adjustable 10% and now i'm at a 8% fix I didn't go through a modification firm, it took a lot of persistants, weight loss, and stress! I recieved my letter and now I'm starting to rec'v my monthly mortgage statments again after not rec'vg them for more than 7 months or more. Please keep trying keep records of who you spoke with, and the time you may need this. Good Luck to you all and God Bless!!!!

Well I'm finally getting some action. After WFs foreclosure attorney told me that according to his contact at WF that my payments were current in accord with my loan modification (recieved sent in then told months later after making new payments that it was denied) I requested an accounting of my payments. I recieved it only to find fees were still being taken out and balance of payments in suspension for the whole period of Sept 2007 to the PRESENT. I forward the accounting to our attorney general....now WF is writing back to the attorney general.

Im sticking this out, I continue to make my new payments each month. I received two checks back, one I attempted to return but was issued another in its place. WF claims I was sent three, thank goodness I send every mailing to them certified return receipt..this is just proof of their incompetence, mismanagement of our monies and the lack of interdepartment communication within their own company.

WF seeks to have me go through the whole process of financial documentation to be approved for a new loan modification........hell no I'm not going to do that! I have the approval letter and loan modification document I sent back to them in their DHL prepaid envelope.....reciept from envelope proves that too!

I wish they would just go ahead and attempted foreclosure on me...I want to answer that complaint with a cross complaint that will make their heads spin!

To Rod: Wells Fargo Home Mortgage and America Servicing are the same company. If you go to the Iowa Business search and look up Wells Fargo Home Mortgage on their registration with the Secretary of State you will note: Ficticious Name: America Servicing

Paralegal here, I've done my homework!

Keep your fingers crossed for me people. The Attorney General seems to have gotten me some positive action.

"Executive Communications" Department at Wells Fargo wrote "WFHM is willing to process the Modification and to complete the needed reversals to apply fumnds toward payments. However we first need to comfirm that (my full name) that she can send the three previously returned payments, as these would be needeed bring her loan current through June 2009."

Lesson to all: if they return checks don't cash them!

Being a paralegal I knew to keep these checks. Well I did attempt to return one marked "VOID" to the reconciliation department that sent it to me to begin with. So I sent back two original checks along with a copy of the Priority, Delivery Confirmation" letter I sent the first check back attached to.

Wells Fargo should get my mailing by Monday, I requested an accounting showing all my payments brought current with all embezzled fees reversed, correct my credit reports showing only ONE payment missed in 2007 (can you imagine fighting with a company this long!) and that my Loan Modification be recorded on land records with the original, fully executed, recorded document returned to me!

What do you think.....should I hold my breathe? LOL

Will keep you posted!

The other option is that all of you could simply pay your bills.

You signed the mortgage.

Cry about it.

Just try.

Dear John:

I paid my mortgage payments! I only sought to have the payment modify to an affordable rate after Divorce, down to only one income. I did work two full time jobs to pay the higher mortgage payments when my husband (who just had to have a house immediately after we married) left.

In order to even be considered for a modification it was WELLS FARGO who advised me (and if you read all postings) and many others NOT TO MAKE PAYMENTS!

READING IS FUNDAMENTAL!

Kim - Paralegal

Hey Rod! Good to read you're still fighting the battle. I would be pleased to send you an Affidavit of Fact for your fight.

I've given WF one month to reverse the embezzled fees as she stated she would upon reciept of the checks the returned to me. July 5, 2009 I write for an accounting. If by then its still not fixed my court battle is on with the idiots. Was priceless when I told Executive Communications that I refuse to reapply for a modification and if they don't fix things I'm going to do a breach of contract suit.....woo hoo, they wrote to the attorney general, cc: to me.

Lets see how things go.....do you want a copy of all the documentation I have gone threw with these idiots? I have most of my fat file already copied (just in case, you know). Email me personally, let me now if just the affidavit will suffice

P.S.....was it your house they were supposed to tag?

Here we go again, another department of WFHM (Executive Communications) that doesn't answer phones. My packet was delivered June 3, 2009 (delivery confirmation requested), I called two days ago (June 15, 2009) and got a recording "due to overwhelming calls in this mortgage crisis period", left a message and havent heard back from the person of contact.

Maybe she's having a hard time trying to fix the wrong all other departments created with my account.

Its funny, just when one believes someone at this company just might have an ounce of knowledge it goes full circle again with the non-communication. Wells Fargo, when will you ever get your act together, when will you utilize some of our hard earned dollars to invest on a server all departments can use?











































I don't see how any of us can give anything positive in writing dealing with this company

America's Servicing Company (ASC) is a division of Wells Fargo Home Mortgage that services loans for other investors under the America’s Servicing Company name.
The vast majority of America’s Servicing Company mortgages were originated by other lenders, packaged into securities, and sold by those lenders into the secondary market.
As a result, Wells Fargo had no involvement in the origination or underwriting of the vast majority of loans serviced by America’s Servicing Company.
Why is this division of Wells Fargo called America’s Servicing Company?
America’s Servicing Company is the generic label used for this business because some of our competitors do not want the Wells Fargo name associated with their loans. By using the America’s Servicing Company name, we avoid this problem. America’s Servicing Company customers receive the same great level of service provided to customers with loans originated by Wells Fargo.
Why does Wells Fargo service these loans?
As a result of our strong track record of success in achieving the highest servicer ratings, companies seek our expertise when they need assistance in servicing their loans. Servicing loans for third parties is simply another business for Wells Fargo.

Well guys, here I am again....although I made my call following up on June 15, 2009 to Executive Communications letter (June 1?, 2009 file not here with me) stating upon receipt of checks they sent me my account would be current.......i again experiencing not hearing back from this company.

Today, June 23, 2009 I again called the contact phone number and received voice mail "due to the mortgage crisis yada yada yada "she" will return my call within 48 hours or two business days"

I guess I'll have to wait another week to not hear from WFHM. I covered my butt again, I faxed Executive Communicate at WFHM outlining the receipt of my packet, my follow up call, the lack of their return call and my call to them today only to again get voice mail. That facsimile letter with confirmation of reciept of the fax was copied and sent to our Attorney General. It seems Wells Fargo will get back to me once I advise the Attorney General's office of whats happening. We shall see


P.S. - Rod....print out this blog section as proof as to what WFHM ficticious name ASC has been up to

UPDATE:

06/23/09 - Well a fax outlining the lack of response with cc: Atty General seems to be working. Just recieved a call and was told my payments are going in suspense, I flipped out SUSPENSE! I have it in writing that my account was going to be brought current!

Was told as far as the Loan Modification I signed back in January 2008, well they're not sure how its going to be handled, she will have "to check with the investors!" keyword Investors, Wells Fargo Home Mortgage is a serviceing entity as is their "FICTICIOUS" name America Services (as listed on the State of Iowa business registry).

I also asked about why one department tells me one thing and another states something different when calling. Executive Communication's stated it could be "lack of training" and I was assured that my concerns were being directed to each department. Supposedly they all review payment history on the same server....so why would one department say I'm current and another say I haven't made payments and yet another say I'm in the arrears?

My suggestion to everyone is PUT EVERYTHING IN WRITING, IF YOU GET A LETTER FROM FICTICIOUS MORTGAGE COMPANIES, immediate call the 800 number, ask for name and employee code and write notes on the original letter. Then follow up in writing to the address on that letter reiterating who you talked to and their employee code and what transpired in that call.

For those of you who have not already done so.....PUT IN A COMPLAINT WITH YOUR ATTORNEY GENERAL - MORTGAGE COMPLAINTS DEPARTMENT. After doign so and getting a file number from them make sure you CC: every letter recieved with the notes on them with an outline of what you are experiencing.

It is also important to write to customer service asking for an accounting of your payments and how they were applied....every 6 months do it!

If the mortgage company sends a closing attorney after you......call, explain what you have been going threw, put it in writing, send every damn letter you received and sent, make them work for their money for these IDIOTs lacking training.

For you posters that try to defend yourselves and the entities you are employed with PUT A NAME TO THE POSTINGS....contact me, I'll send you a copy of my whole file I have kept since day one.....you'd quit working for these places out of shame!

Well heres my update once again. I recieved a letter stating my Loan Modification has been completed and that I would recieve monthly statements and instructions as to where my payments are to be sent.

Much to my lack of surprise, no instructions and the monthly statements recieved so far show 19K and 17,000.00 in arrearages.

The saga continues.....even Executive Communications at WFHM can't seem to get things right!

Hi Ho Hi Ho, I wonder if its off to court I go!

Heres some interesting reading...now I realize why WFHM TOLD ME not to make a payment. It was to get them on the right track to get lucrative fees for their own interest

http://www.nytimes.com/2009/07/30/business/30services.html?_r=2&th&emc=th

my mortgage is with GMAC the lender servicing my loan. They said that wellsfargo is the investor and they will not modify my loan! what can I do

wells fargo is the servicer of the loan ..ur mortgage is held by gmac....therefore what gmac says goes

Hey Hyacinth......write your attorney general....Wells Fargo just dicks people around...THEY DO MODIFY LOANS ... I got an approval but then they sent a letter denying. I have been fighting this battle since 2007 .. as soon as the attorney general got involve things started to happen

Do read the article link I posted from the New York Times too http://www.nytimes.com/2009/30/business/30services.html?_r=2&th&emc=th

I see these unskilled undertrained "anonymous" posters are still at it....if they know it all then why am I going thru what I'm experiencing...a LOAN MODIFICATION sent to me, signed and sent back = denied?

all of you posting comments thinks omg sc servicers my loan asc is a sub of wells so therefore it must be..u are effin idiots ..as for you kim i have a ba in in what i do ....so if i must be unsilled..let me educate you ...you are sub prime..or non prime..there fore you are one the tons that had PISS POOR credit when you got your loan..go to the attorney general go to the OCC you will get nothing more than investor allows so if the inve says no than no you will never get an 3% ir or a 480 loan ...it is what is ....quit bitching and pay your bills and dont have pd your credit cards and not mortgage .see it every day..and want us to save you...we remain anonymous cause soory asses like you PAY MY MORTGAGE

Kim is going through what 99% of the folks go through when seeking assistance from a lender.

"The investor this" "The investor that"

This crisis has shifted far away from sub prime, it has hit all home owners deeply.

If you think you are immune cause you are a debt collector, or working at a bank that recieved TARP monies, you are a fool.

If you want to say "pay your bills" please contact me and I'll give you my loan number...YOU WILL SEE THAT I PAY EVERY MONTH and that I WAS SENT THE LOAN MODIFICATION WITH THE APPROVAL LETTER. I followed the instructions to a T after my employer, an Attorney (yes I'm a paralegal, I'm not stupid) looked it over for me. Even Wells Fargo's foreclosure attorney Hunt Leibert said according to their contact at Wells Fargo I was current in accord with my Loan Modification document but WELLS FARGO ACCOUNTING DOES NOT REFLECT THAT.....take that to your BA education!

Anyone want to be EDUCATED on how to deal with these nonexistance of loan modifications.....email me personally, I'll tell you step by step and give you a phone number at Wells Fargo to call, EXECUTIVE COMMUNICATIONS....lets swamp their phone lines ... reverse the role, they're debt collector, we can be WHAT GOVERNMENT MONEY SHOULD BE ALLOWING SEEKERS. As for me being piss poor....I was a man's credit score after marriage, he just had to have a house, little did I know his financial situation wasn't what he told me it was..his overspending crapped his credit score and since I was married to him it effected mine. When I refinanced into my own name to keep the house I was still married to the fool, not yet divorced, rate was about to go variable..........I knew to refinance before that rate went variable. I never took money in my pocket, I never did refincance after refinance cause I"M CHEAP, corporate america doesn't get my money, I keep my costs down to enjoy a financial stress free life. My situation has been going on since 2007, an approved Loan Modification that alegedly denied....please anonymous BA Educated person....contact me, really, I'll offer you my loan number and give you written authorization to take a peak at the emotionally mentally depression Wells Fargo Home Mortgage has caused. DO NOT PUT IN WRITING WHAT YOU KNOW NOTHING ABOUT! These mortgage providers/lenders are just putting us through stage two of subprime mortgage scam. Servicers have no incentive to do the modifications because they make more money from the embezzled fees opposed to a one time payment of $5,000 for modifying...read the article I post...I do my homework, I keep tract of lawsuits, blogs, financialist reports. BOOKSMARTS AREN'T ALWAYS THE BEST...I learned on the job ground up and have been a paralegal since 1987 FOOL

not a debt collector...

GIVE ME UR EMAIL...I WILL CONTACT YOU

I'm not all type!

ok i emailed you

Yup you emailed me and still no contact information....I'm no fool, I don't give personal information to just anyone that IMs me....had you given me a direct line to call to make sure you are who you say you are ... eh, never mind...I'm not stressing it....S.R in Executive Communications will verify I'm not a pathetic nonbill paying loser as you think everyone out here is.

To the person claiming to be from Wells Fargo......what you are doing on this site, telling us to pay our bills, etc. is in violation of the Fair Debt Collection Act. I am sending a copy of the this websites posting, be aware that any site you enter information on saves copies of all postings, even after deletion and/or expiration. Your IP Address is attached to each post. I'm sure if you're posting from a Wells fargo computer you're going to be visited by your superior very soon. Educate yourself .. jsut type fair debt collection act in the web address bar at top of screen....many sites come up
Good luck........you shouldn't be on any website insulting creditors like you have

I read all your stories and my heart breaks so much for all of you. My husband and I are in an Active Foreclosure and Reinstatement with a total amount of $9,236.63 I have the $6,793.75 on my mortage due and they DO NOT want my payments, instead they would rather put us in foreclosure. And I am so confused. Why would you just not take the total mortgage payments then go through all this work. NOW where am I suppose to come up with 4,000.00 in 30 days? And I don't qualify for remodification loans, its in the works, again. I don't even want a lower payment I just want to pay what I owe and move on.

Laura....keep everything with Wells Fargo in writing. Contact your attorney general immediately and let them know whats going on. I finally got mine all current and its been a fight since 2007. Make sure you make notes on every letter recieved from Wells Fargo, who you talked wth, employee code and short story/sentences of what transpired.

Do not cash or deposit the returned checks, keep the money in the account. If I didn't have the checks to return I would have had to start the process all over again.

Good Luck hon....just please please please, keep things in writing, you need proof of what is happening.

Now I got the battle of "clean up my credit score" to deal with. Its less than 400 and after receiving my reports I can see why. Executive Communications Department told me they reversed all the bad reportings, that was almost 2 months ago, once again, another lie. So now my attorney general can help me with this problem. And the banking commissioner, might as well get another party involved. I'm putting in a small claims for the $4,500 cash for clunker incentive I couldn't use because of this. Yup, I'm stuck with m 87 Olds gas guzzler because I have no credit worthiness due to WELLS FARGO HOME MORTGAGE

LAURA- ask them for a forebearance agreement, see if the refuse that too. They should at least work with you on that, little larger payments till arrearages are done. It buys time to work out loan modification but do get a letter out to your attorney general with any proof of whats going on ... fast

Well I finally am brought current but get this!...my credit report will show the payment WFHM told me not to send in as "they have no proof that their representative told me not to send it in" Well thanx to this blog I have evidence...we all can't be lying. Can't wait to see what executive communications comes up with as excuse once our Attorney General sees a print out........complete printout of this blog site highlighting the words "I was told not to send payment" One other stupid thing they're trying to pull now....in a letter from WFHM I read that Wells Fargo did sign the Loan Modification yet I get a copy with just my signature, I'm not sitting down doing nothing... I want to see a FULLY EXECUTED Loan Modification like I requested. Still trying to get proof that they sent it for recording on Land Records (yes, Loan Modifications need to be recorded) MY TURN TO HARRASS CORPORATE AMERICA!