I did what Suntrust said now they refuse to help me

We also did what suntrust told us to do, now they will not help and we are in foreclosure. Anytime we call they forward us to the lawyers. We made a payment so we should have only been 2 behind and they kicked back the payment and sent us into foreclosure there has to be something we can do. We fell behind cuz they said they would help and after we were behind they said you have to pay everything up to date before we can help you...This company is unfair and should NOT be able to do this. We have 6 kids, medical bills and I am a business owner. We want to take legal actions and get everyone involved that suntrust has done wrong to. Please email me if you want to help or also need help, there has to be something we can do if we all come together. Carmelbritt13@yahoo.com

SUNTRUST Mortgage - Avoid this company at all cost!!!!

I am desperate to refinance, and can't. It's true what was said above, you do what is told to you.... and you get screwed. Speaking to someone on the phone is a waste of time, because it almost always turns in to a case of ...... "there is no record of that....".
I HIGHLY suggest that if you have to call the Suntrust Mortgage customer service number you do what I have resorted to doing.
MARCH into the local branch, ask for the branch manager and have them call the corporate number from their office! That way you have a company associate witnessing what is being said/aggreed upon over the phone. After 3 consecutive years of Suntrust F***ing up my mortgage.... this is what I do.

The company policy of sending back partial payments is about the most ignorant thing I have ever heard of! It's no wonder that banks are failing.... hope Suntrust goes under next!

I am about ready to send them the keys and tell them they can have the house, no home is worth all this hassle.

My situation with SunTrust began in Sept. 2008 when my husband got laid off of work. At that time I contacted them and asked for any type of assistance that they could give me in paying my mortgage, but there response was “Nothing we can do for you unless you are 90+days behind.” So, apparently there was nothing that could be done at that time. We were able to pay our bill on time until January of 2009, when we started to fall behind again. I made another call, same story. When Obama passed his plan this year, I immediately started the loan modification process. That began in April, after five months, countless phone calls and hours on the phone; I finally got my loan modification package in the mail in September. Hoping for a miracle, a major disappointment appeared before my eyes when I opened the package, the mortgage had only decreased $11.00. How could that be, considering we had such a dramatic decrease in our income. According to SunTrust, they only take our income into consideration, not our debt. But, they told us to send back the paperwork unsigned and they would look for another workout option. So, here we go again! As of today, we are 90+ days behind on our mortgage payment, as SunTrust once told us to do. When I called and asked for help I am now told they can’t help me because I am 90+ days behind. When asked about their previous statement of “having to be” 90 days late to receive help, they said that things are different now. How convenient for them! We received our letter of default but are told they won’t proceed with the actual sale of our house because we are in the loan modification process, but I am sure that’s a lie too. I am very interested in talking with others about hearing what your situation might be. I am also looking for any advice that someone might want to give. I am going to fight this all the way through, to the point where SunTrust will WANT TO GIVE ME BACK MY HOME!!