I did what Suntrust said now they refuse to help me
My mortgage is through SunTrust. I provided a hardship letter along with doctors' letters, after my son's accident. I was off work without pay to care for him. Then my former company merged and our pay schedules were off, causing me to lose a week's worth of pay. All this was provided to SunTrust. They requested that I fill out some forms and fax back to them. They 'said' they would help me out any way they could. I even offered to pay partial payments. They refused to accept any payments. Then in Jan 2008, I receive foreclosure notice. I paid Feb. & March payments, thinking that a company called First American was in the process of helping me. I set up a phone appointment but never heard back from them. I've been advised to request either a REINSTATEMENT, REPAYMENT PLAN OR A LOAN MODIFICATION, but i can never get a hold of anyone. I'm afraid that I'll come home one day and can't get into my home.






