I did what Suntrust said now they refuse to help me
My mortgage is through SunTrust. I provided a hardship letter along with doctors' letters, after my son's accident. I was off work without pay to care for him. Then my former company merged and our pay schedules were off, causing me to lose a week's worth of pay. All this was provided to SunTrust. They requested that I fill out some forms and fax back to them. They 'said' they would help me out any way they could. I even offered to pay partial payments. They refused to accept any payments. Then in Jan 2008, I receive foreclosure notice. I paid Feb. & March payments, thinking that a company called First American was in the process of helping me. I set up a phone appointment but never heard back from them. I've been advised to request either a REINSTATEMENT, REPAYMENT PLAN OR A LOAN MODIFICATION, but i can never get a hold of anyone. I'm afraid that I'll come home one day and can't get into my home.
Comments
I am desperate to refinance, and can't. It's true what was said above, you do what is told to you.... and you get screwed. Speaking to someone on the phone is a waste of time, because it almost always turns in to a case of ...... "there is no record of that....".
I HIGHLY suggest that if you have to call the Suntrust Mortgage customer service number you do what I have resorted to doing.
MARCH into the local branch, ask for the branch manager and have them call the corporate number from their office! That way you have a company associate witnessing what is being said/aggreed upon over the phone. After 3 consecutive years of Suntrust F***ing up my mortgage.... this is what I do.
The company policy of sending back partial payments is about the most ignorant thing I have ever heard of! It's no wonder that banks are failing.... hope Suntrust goes under next!
I am about ready to send them the keys and tell them they can have the house, no home is worth all this hassle.






