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I have been tying to deal with Countrywide on my own... got nowhere

January 02, 2008

I've been trying to deal with Countrywide on my own in hopes of having my loan re-modified. They don't seem to want to help. I can never get pass customer service in order to speak with some one in the U.S. My rate changed in May and since then I have struggled to keep up with the payments. I was able to handle the original monthly payment. Even though I now have an increase in income, it seems they are still unwilling to work with me. There is no way I can make up past due payments - it's just too much. But I can afford my original payment. I am afraid to send them any money. What if they keep my money and still foreclose. I have four children under the age of 10 - where will we go. Anything a third party could to to help is greatly appreciated. I am running out of time and feel I am at the end of options here. This is our last resort.

This entry was:
Posted By Darin at 11:36 AM
Comments (5) | Categories: Countrywide, Maine Foreclosure | Tags: countrywide financial maine
 

Comments

I've been trying to deal with Countrywide on my own also. I sent them all the info they wanted and was put on a call back list to receive a call back in 24 to 48 hours. It's now been 8 day and I'm still waiting! I am dealing with the "Retention Department"
1-800-658-0395. You may already have this number or not.
Good Luck
Posted By Tom on January 24, 2008 at 11:05 AM
is there a attorney anywhere willing to sue countrywide for what they have done to my credit etc.
Posted By Lesley Floyd Jones JR. on March 26, 2008 at 02:35 PM
How do I send a an email to a customer service rep in the retention departmernt at counrtrywide home loans. Does anybody have an answer?
Posted By Eric Munoz on August 29, 2008 at 04:14 PM
I just got through to Countrywide and was told to fax them information and I may hear from them in 60 to 90 days. Just before my adjustable rate loan goes up $200/month. The number I got to someone on was 800-669-0102, don't pick option 1, wait & tell them you want to do a loan modification.
Posted By Pamela on April 07, 2009 at 06:32 PM
We were only one month behind on our adjustable rate payment when I tried to get them to modify our loan and all they did was give me the run-around! I couldn’t believe it when the guy on the phone (he was a big jerk!) actually said that my family shouldn’t eat so much because then we would spend less on groceries and would have more money to make our mortgage payment! He also said we should get a cheaper car and a bunch of other stuff that was really rude. This whole thing was keeping me up at night worrying about what was going to happen to us. I told my friend at work about this and she said I should call the loan modification company that got her loan modified down to 3.25% fixed interest rate! I finally decided to call them, and in about 45 days they got my interest rate down to 3.85% on a fixed rate too! The company is First American Financial Group and we are really happy with what they did for us. The website is theloanmodfacts.com. We chose them because they didn’t make a bunch of promises like some of the other companies and they had a 100% money back guarantee. I hope this helps some other people fighting with their loan company!
Posted By Tina on May 27, 2009 at 01:26 AM

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