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Why won't they accept my payment, I want to pay them.
March 21, 2007
We continue to get a lot of clients who contact us saying that the mortgage company will not accept my payment. The bottom line is that if you are more than 30 days past due date they will not accept one payment. They will only accept the entire amount that is past due. The reason for this is that legally if they accept payments from you they can not begin the foreclosure process. Don't misunderstand what we are saying they don't want to foreclose unless they have to, but they have to protect their interest. If they continually allow you to be 30 to 60 days past due and accept payments then they cannot go forward with the foreclosure. This is why they will accept the entire amount that the past due and will return any partial payments.
”I have tried to pay February's payment and the mortgage co refuses to accept it.. I only owe February's payment and now March. I have gotten divorced, taken over the house on my own in the last year, suffered a heart attack and had open heart surgery to repair 3 arteries- 3 mos off work on 60% disability had to obtain a new job and just got out the hospital last week from pneumonia and pleurisy. The mortgage company could care less and only want their money. Please assist me, I have the house for sale and am trying absolve the mortgage but now they are advising they are going to foreclose on 4/12/07. ”
We can get the mortgage company to accept a partial payment if a workout has been approved. That is the only way they will accept less than full amount to bring the loan current. This work out must be a signed agreement from the mortgage company stipulating the partial payment with an arrangement to pay back the remaining delinquency.
Related Entries
- My loan is 90 days past due, what can we do? - March 21, 2007
- I have received calls from people saying they bought my house... is this true? - March 21, 2007
- My income is up and down seasonally, HomEq does not care - March 19, 2008
Comments
The comment I read regarding HomeEq Servicing has me seeing red. It makes me very angry. The fact that HomeEq will not accept payment due to the fact that someone is in arrears is totally false. HomeEq makes sure you are in default, therefore leaving you owing past due payments. I made agreements with them to make 2 payments according to their specifications. They tell me the bank rejected my checks, and my bank says they did not receive any checks from them. They are not recorded anywhere. I paid them by phone as directed by HomeEq. They called and made up some story about me duplicating the check number. HAH!!! I had the check right in my hand. The check number was skipped on my account. The second check was sent and also rejected. Therefore my account is always behind and they always charge late fees. Have you seen all the complaints about this company???? Over 360!!!!!! Anyone wanting to look at these go to Rip off Report and type in HomeEq Servicing. UNBELIEVABLE. Many, Many others have had the same problems with HomeEq Servicing. Hardly think this is a Coincidence. They try to steal our money and foreclose on our homes, making threats so that we will send them all this money at once. They will also try to collect twice on the same payment, telling you it was not accepted and you need to make another one. Then they will cash BOTH of them, including the first one they tell you was not accepted. They are a Predatory Lender. BEWARE!!! Do not let them cause you the same stress they have the hundreds of people they steal from each and every month.
I KNOW HOMEQ IS A JOKE,I ALMOST WENT THRU FORECLOSURE WITH THIS JUNK COMPANY.I PAID ACCORDING TO THEIR DRAWED UP CONTRACT I PAID 1,435.95 FOR 5 MONTHS WHICH ENDED OM 08/23/2007.NO I RECEIVE MY FIRST BILL FROM THEM AND I OWE INCLUDING HOUSE PAYMENT 1,811,22.
WHAT JOKE
WHAT JOKE
HOMEQ SUCKS! I AM IN DEFAULT because EVERY MONTH THE PAYMENT was GOING HIGHER AND HIGHER. I NEVER COULD EVEN LIVE IN THE HOME BECAUSE IT HAS MOLD. HOMEQ HAD BOUGHT THE HOME FROM CENTURY THAT I FOUND OUT WENT BANKRUPT.
Homeq SUCKS!!!! I have all the information on them that I am about to file. They pull the same game on everyone and with their complex levels of service it is virtually impossible to resolve an issue. An example would be. A customer can never talk to and follow up with the same rep. They will not let you speak with a supervisor. They just keep repeating they customer relations fax #. Oh hell, Here is what they are doing to me. I have had this reviewed by foreclosure specialist and they all agree that Homeq has intentionally set up to make the debtor fail. Not me. PLEASE ALL OF YOU SEND A COMPLAINT TO THE DEPT OF CORPORATIONS IN CA. This is who governs Homeq. Anyway here is my letter ....We refinanced our house to pay off a few bills and make some home improvements. Our mortgage was through Ameriquest and actually it didn’t seem too bad at the time.
.
In Dec 2005, and Jan 2006 our situation worsened. I had congestive heart failure, and I was hospitalized twice. My heart function was 15%. I have improved considerably but I am unable to have gainful employment due to doctor’s restrictions.
On Nov, 5.2004 Homeq servicing. Bought out our loan.
I had been on a reasonable repayment plan and October 2006 was the last payment. . During the payment plan if you miss a payment Homeq has an acceleration clause. I made the Oct. payment and coincidentally they didn’t give my account credit for the payment. This caused the payment agreement to break. This is where the trouble began. I realized this problem when calling in a check by phone for November’s payment. I always have paid check by phone method. They demanded two payments for both October and November. I explained that I had proof of payment and they stated that I just needed to fax it in and my account would be credited. I faxed the front and back of my check along with my bank statement and I also had a conference call with Homeq and my bank. Homeq initiated the call with me on the line. Homeq had both verbal from a bank supervisor and my fax. They assured me that the situation would be corrected. My bank followed up with a letter to Homeq with the copy of the check and insisting that the bank cleared the payment.
Homeq assured me that the error would be corrected and credited to my account, as most companies would.
By November 7th they had already put me in breech of contract and would not accept my payments unless I paid double payment plus late fees and penalties. Not being prepared for this I didn’t have the money and felt I showed proof of payment and the still would not accept my payment.
When a customer calls into Homeq, their caller ID automatically directs you the appropriate department. You don’t have any choice. They will not transfer a person to any other department or let you speak to a supervisor. NO way, NO how.
You cannot follow up with the same representative who may be working on your case. You cannot be transferred to the person. I was told that there were several hundred people in each department. Each time I called and have to explain the whole big mess to a new person that told me they surely could help me. To this day they still insist that I gave them an incorrect account # for my bank. It was the same bank I had given to them dozens of times. And if it was wrong information, how did they cash my check?
On November 7th 2006 I was sent a breech of contract letter. Even after I proved that they had my payment.
Every time I called my calls were sent to the loss mitigation / foreclosure department. I sent several more faxes. Sent complaint letters. Nothing was done. They kept raising my penalties and late charges but still weren’t crediting me for a check that cleared in October or accepting anything but payment for Oct, Nov. and now Dec.
I could not speak with a supervisor. Homeq give out the Customer relations fax number and absolutely refuse to confirm the receipt of my letters and proof of payment. They would not let me speak to anyone in the customer relations department.
I asked for the proof of receipt from my faxed letter because every time I called in and inquired on my account it had not been credited. I would be told over and over and had to explain the complete ordeal to each different rep only for them to tell me they had no record of any requests of letters. BUT they assured me that this time if I faxed it in they would personally walk it over to customer relations.
Finally on January 29th we received a letter of apology. Stating that they credited my account and sent the appropriate info to the credit bureaus. After they sent the letter I got on the phone and tried to make a payment. They still wanted an October payment. They wouldn’t accept my payment. I told to the rep at that time that I had a letter of apology that they credited my account and took care of the credit bureaus. Guess what? The rep asked me to send the letter of apology to the customer relation’s fax #. AGAIN.
Here we go again. I was still in foreclosing status and they refused to take me out. I was then reported to the credit bureau that I was 120 days late. Yes, even after letter of apology was sent and faxed in.
This report to the credit bureaus assured that I would not have a chance to refinance with another company, although I tried. The lenders I spoke with told me that the 120 late was the main problem.
Therefore it is my conclusion that I was set up for failure and sent a letter of apology that was actually lip service in paper form.
I suspect this letter was probably sent in response to my complaints to the MN and CA State attorney general’s office, the Federal Trade Commission, the Consumer Protection Agency and anyone that could direct me to get some help. I finally found Community Action of Hennepin County. I am working with Bettie Crowe.
I have all the documentation saved and had at least two foreclosure specialists review my paperwork and statements from Homeq. Bettie Crowe and her group from Community Action of Hennepin County and Kevin Gallagher of VA foreclosure prevention. They both agreed that Homeq’s practices were very questionable and the set up is for failure, a no-win situation for the homeowner. Also their customer complaint set up, and this is extremely important makes it next to impossible to resolve a mistake. Even if Meaning no follow ups on account and not being able to speak with supervisors made it extremely difficult to resolve any dispute in the meantime they add attorney fees and what they term as misc. fees. These fees have never defined. Bettie Crowe told me they were definitely hiding something because of the way they bounced her around the phone fiasco and not giving any definite answers to her questions. .
Finally in April, Homeq was willing to set up a payment plan. My payments were at $916.00 October of 2006 and now have gone up to $2150.00 and as of Oct 1st they will be higher because of another interest rate increase.
Our payment in October 2006 was $916.00; the payment they did not credit us for was the very last payment on our payment plan. The interest rate was 7.5%.. It was fixed from October 2004 to October 2006.
The interest rate increased every six months as follows:
October 2006 - 9.05%
April 2007 – 10.05%
As of October 2007 it will go to 11.05%
Our payment went from $916.00 to $2150.00 and will go up every six months until it reaches 13%.
We are a struggling and juggling to make the $2150.00 along with paying off other debts.We are head above water so far. We have been able to make the payment but we will not be able to make it with the interest rate changing every six months. I have worked on a resolution since November 2006, when I realized I had not been credited for my October payment. It has almost consumed my life since then. I have spent so many hours trying to work with Homeq. My family has this house for 14 ½ years and I don’t want to loose it.
I'll be damned if I will. They will go down in flames just like ameriquest.
IT IS TERRIBLE TO SAY BUT THEY HAVE PUT ME THRU SO MUCH THAT I HOPED THAT THEY BURNED DOWN IN THE CA WILDFIRES. That's pretty bad.
Stay STRONG!!!!!
Sincerely,
Wildcat
.
In Dec 2005, and Jan 2006 our situation worsened. I had congestive heart failure, and I was hospitalized twice. My heart function was 15%. I have improved considerably but I am unable to have gainful employment due to doctor’s restrictions.
On Nov, 5.2004 Homeq servicing. Bought out our loan.
I had been on a reasonable repayment plan and October 2006 was the last payment. . During the payment plan if you miss a payment Homeq has an acceleration clause. I made the Oct. payment and coincidentally they didn’t give my account credit for the payment. This caused the payment agreement to break. This is where the trouble began. I realized this problem when calling in a check by phone for November’s payment. I always have paid check by phone method. They demanded two payments for both October and November. I explained that I had proof of payment and they stated that I just needed to fax it in and my account would be credited. I faxed the front and back of my check along with my bank statement and I also had a conference call with Homeq and my bank. Homeq initiated the call with me on the line. Homeq had both verbal from a bank supervisor and my fax. They assured me that the situation would be corrected. My bank followed up with a letter to Homeq with the copy of the check and insisting that the bank cleared the payment.
Homeq assured me that the error would be corrected and credited to my account, as most companies would.
By November 7th they had already put me in breech of contract and would not accept my payments unless I paid double payment plus late fees and penalties. Not being prepared for this I didn’t have the money and felt I showed proof of payment and the still would not accept my payment.
When a customer calls into Homeq, their caller ID automatically directs you the appropriate department. You don’t have any choice. They will not transfer a person to any other department or let you speak to a supervisor. NO way, NO how.
You cannot follow up with the same representative who may be working on your case. You cannot be transferred to the person. I was told that there were several hundred people in each department. Each time I called and have to explain the whole big mess to a new person that told me they surely could help me. To this day they still insist that I gave them an incorrect account # for my bank. It was the same bank I had given to them dozens of times. And if it was wrong information, how did they cash my check?
On November 7th 2006 I was sent a breech of contract letter. Even after I proved that they had my payment.
Every time I called my calls were sent to the loss mitigation / foreclosure department. I sent several more faxes. Sent complaint letters. Nothing was done. They kept raising my penalties and late charges but still weren’t crediting me for a check that cleared in October or accepting anything but payment for Oct, Nov. and now Dec.
I could not speak with a supervisor. Homeq give out the Customer relations fax number and absolutely refuse to confirm the receipt of my letters and proof of payment. They would not let me speak to anyone in the customer relations department.
I asked for the proof of receipt from my faxed letter because every time I called in and inquired on my account it had not been credited. I would be told over and over and had to explain the complete ordeal to each different rep only for them to tell me they had no record of any requests of letters. BUT they assured me that this time if I faxed it in they would personally walk it over to customer relations.
Finally on January 29th we received a letter of apology. Stating that they credited my account and sent the appropriate info to the credit bureaus. After they sent the letter I got on the phone and tried to make a payment. They still wanted an October payment. They wouldn’t accept my payment. I told to the rep at that time that I had a letter of apology that they credited my account and took care of the credit bureaus. Guess what? The rep asked me to send the letter of apology to the customer relation’s fax #. AGAIN.
Here we go again. I was still in foreclosing status and they refused to take me out. I was then reported to the credit bureau that I was 120 days late. Yes, even after letter of apology was sent and faxed in.
This report to the credit bureaus assured that I would not have a chance to refinance with another company, although I tried. The lenders I spoke with told me that the 120 late was the main problem.
Therefore it is my conclusion that I was set up for failure and sent a letter of apology that was actually lip service in paper form.
I suspect this letter was probably sent in response to my complaints to the MN and CA State attorney general’s office, the Federal Trade Commission, the Consumer Protection Agency and anyone that could direct me to get some help. I finally found Community Action of Hennepin County. I am working with Bettie Crowe.
I have all the documentation saved and had at least two foreclosure specialists review my paperwork and statements from Homeq. Bettie Crowe and her group from Community Action of Hennepin County and Kevin Gallagher of VA foreclosure prevention. They both agreed that Homeq’s practices were very questionable and the set up is for failure, a no-win situation for the homeowner. Also their customer complaint set up, and this is extremely important makes it next to impossible to resolve a mistake. Even if Meaning no follow ups on account and not being able to speak with supervisors made it extremely difficult to resolve any dispute in the meantime they add attorney fees and what they term as misc. fees. These fees have never defined. Bettie Crowe told me they were definitely hiding something because of the way they bounced her around the phone fiasco and not giving any definite answers to her questions. .
Finally in April, Homeq was willing to set up a payment plan. My payments were at $916.00 October of 2006 and now have gone up to $2150.00 and as of Oct 1st they will be higher because of another interest rate increase.
Our payment in October 2006 was $916.00; the payment they did not credit us for was the very last payment on our payment plan. The interest rate was 7.5%.. It was fixed from October 2004 to October 2006.
The interest rate increased every six months as follows:
October 2006 - 9.05%
April 2007 – 10.05%
As of October 2007 it will go to 11.05%
Our payment went from $916.00 to $2150.00 and will go up every six months until it reaches 13%.
We are a struggling and juggling to make the $2150.00 along with paying off other debts.We are head above water so far. We have been able to make the payment but we will not be able to make it with the interest rate changing every six months. I have worked on a resolution since November 2006, when I realized I had not been credited for my October payment. It has almost consumed my life since then. I have spent so many hours trying to work with Homeq. My family has this house for 14 ½ years and I don’t want to loose it.
I'll be damned if I will. They will go down in flames just like ameriquest.
IT IS TERRIBLE TO SAY BUT THEY HAVE PUT ME THRU SO MUCH THAT I HOPED THAT THEY BURNED DOWN IN THE CA WILDFIRES. That's pretty bad.
Stay STRONG!!!!!
Sincerely,
Wildcat
This same thing is happening to me only with Countrywide Home Loans. I am two months behind but they are saying I am 4 (I cant figure out how they came up with this.) I received a foreclosure of mortgage lawsuit today.
when I call them they send me to there foreclosure deparment tell me I have to make all my payments plus late fees or they will continue the process of foreclosing. The late fees they are charging are more than what I owe in payments.
I am seeking an attorney. But have not had any luck.
Because they will not accept a payment, even a full payment the late charges are adding up more and more
I was told by a coworker that there is some law that if a company won't accept your payment then your loan is considered paid in full. I can't find anything about this yet..
George Bush has stated that he is trying to change things but if people are behind they do not qualify for the help..YIKES!!
when I call them they send me to there foreclosure deparment tell me I have to make all my payments plus late fees or they will continue the process of foreclosing. The late fees they are charging are more than what I owe in payments.
I am seeking an attorney. But have not had any luck.
Because they will not accept a payment, even a full payment the late charges are adding up more and more
I was told by a coworker that there is some law that if a company won't accept your payment then your loan is considered paid in full. I can't find anything about this yet..
George Bush has stated that he is trying to change things but if people are behind they do not qualify for the help..YIKES!!
My husband and I refinanced twice with American Equity. As soon as we signed the papers they sold the loan the very next day to Homeq Servicing. There is something not right! The very first time we dealt with them we had trouble from then on. It has been 3 years with this company. It seems they do not practice any good faith policies. I think there should be an investigation of what they are doing. We just recently paid off 300.00 in late fees and became current with our loan. They then turn right around and say we owe another huge amount of money for more.
same happen to me got sold to them payments keep going up about to lose my house going crazy
OK our story starts out about a year ago, my husband got laid off and
didn't tell me he didn't make a payment that was Jan 07. When I realized
this I immediately made good on catching up on this payment, but Homeq
kept calling me to pay fee's like appraisal fee's late payment fee's and
foreclosure fee's they said I accrued, not to mention, our taxes were not
escrowed and they went ahead and paid them, and we did too! They would not return the money and they are making us pay them back now at double payment.
I paid them all and paid all payments on time the rest of the year.
In Nov 07 I'm calling Homeq asking why they had not cashed the oct.
payment? In a few days I got a letter stating they "Discovered an overage
of payment benefits You(ME)this upcoming holiday season" They said it was
1,200. in overpayment and enclosed was my Oct Check and a payment schedule of one lower payment for Nov and back to regular payments in Dec.
Again I find out my Dec payment (mailed early dec) was never cashed. Jan
8th we call to find out why they had not cashed it and my husband was
assured they had it and dec payment was made! Yet it was not taken out of
my account. That same day I get a call from homeq Collections telling me
"they can no longer accept payment by check and I would have to arrange
alternate means of payment, and they were sending my check back, and ohh
by the way your home is going to foreclosure Feb 25th"! This news put me
in a heart attack mode and I almost paid him thousands of dollars over the
phone, but did not. I could not imagine what we had done wrong. TODAY I
get a statement (I requested) from Homeq showing we are up-to-date with
all our payments! We called their offices and they assured us it was all a
mistake.
Reading all the bad reports and bad news about Homeq's shady dealings and
all the people having the same problems I am experiencing, I inquired
about re-mortgaging our home elsewhere, and what did they find... Homeq
reported to the credit agencies Jan 8th the same day, that we are under
foreclosure (I was never served) and that all of our payments to them have
been late! When I call the company I get nothing but a runaround and lies.
Now I'm stuck and can't re mortgage.
Now have received 2 letters from homeq saying it was all a mistake on their part and they will clear things up.
Jan 23, 2008 I look in our local paper and low and behold our house is up for sheriff's sale for Feb 25th!
but this time it's listed as deutsch bank as the lender. Which was never disclosed to us, because it was bought without our knowledge and the only notification we ever got was them looking for payments. So now I'm wondering do they actually have the original signed mortgage papers we signed at settlement and can they produce them?
We have reported Homeq to HUD, Pa Dept of Banking, Housing Alliance, Hope, PA state Attorney General, CA state Attorney General, Better Business Bureau (who has many pages of complaints on them), and even Good Morning America who (who Interviewed us) and we only got calls back saying "they are looking into this for us". We can't get Homeq to cash the past three months payment from us, yet they acknowledge they have the checks. So we got an attorney he requested a QTR from them several weeks ago, and sent the most recent payment in his name on behalf of us. Homeq told our attorney they cashed the check as of two weeks ago they have not cashed any of our past 3 months checks.
We are now joining a Class Action Suit Against Homeq thru our attorney.
we have no other recourse, this is making me sick, ruining our credit and we can't re-mortgage until this mess they caused is cleared up!
didn't tell me he didn't make a payment that was Jan 07. When I realized
this I immediately made good on catching up on this payment, but Homeq
kept calling me to pay fee's like appraisal fee's late payment fee's and
foreclosure fee's they said I accrued, not to mention, our taxes were not
escrowed and they went ahead and paid them, and we did too! They would not return the money and they are making us pay them back now at double payment.
I paid them all and paid all payments on time the rest of the year.
In Nov 07 I'm calling Homeq asking why they had not cashed the oct.
payment? In a few days I got a letter stating they "Discovered an overage
of payment benefits You(ME)this upcoming holiday season" They said it was
1,200. in overpayment and enclosed was my Oct Check and a payment schedule of one lower payment for Nov and back to regular payments in Dec.
Again I find out my Dec payment (mailed early dec) was never cashed. Jan
8th we call to find out why they had not cashed it and my husband was
assured they had it and dec payment was made! Yet it was not taken out of
my account. That same day I get a call from homeq Collections telling me
"they can no longer accept payment by check and I would have to arrange
alternate means of payment, and they were sending my check back, and ohh
by the way your home is going to foreclosure Feb 25th"! This news put me
in a heart attack mode and I almost paid him thousands of dollars over the
phone, but did not. I could not imagine what we had done wrong. TODAY I
get a statement (I requested) from Homeq showing we are up-to-date with
all our payments! We called their offices and they assured us it was all a
mistake.
Reading all the bad reports and bad news about Homeq's shady dealings and
all the people having the same problems I am experiencing, I inquired
about re-mortgaging our home elsewhere, and what did they find... Homeq
reported to the credit agencies Jan 8th the same day, that we are under
foreclosure (I was never served) and that all of our payments to them have
been late! When I call the company I get nothing but a runaround and lies.
Now I'm stuck and can't re mortgage.
Now have received 2 letters from homeq saying it was all a mistake on their part and they will clear things up.
Jan 23, 2008 I look in our local paper and low and behold our house is up for sheriff's sale for Feb 25th!
but this time it's listed as deutsch bank as the lender. Which was never disclosed to us, because it was bought without our knowledge and the only notification we ever got was them looking for payments. So now I'm wondering do they actually have the original signed mortgage papers we signed at settlement and can they produce them?
We have reported Homeq to HUD, Pa Dept of Banking, Housing Alliance, Hope, PA state Attorney General, CA state Attorney General, Better Business Bureau (who has many pages of complaints on them), and even Good Morning America who (who Interviewed us) and we only got calls back saying "they are looking into this for us". We can't get Homeq to cash the past three months payment from us, yet they acknowledge they have the checks. So we got an attorney he requested a QTR from them several weeks ago, and sent the most recent payment in his name on behalf of us. Homeq told our attorney they cashed the check as of two weeks ago they have not cashed any of our past 3 months checks.
We are now joining a Class Action Suit Against Homeq thru our attorney.
we have no other recourse, this is making me sick, ruining our credit and we can't re-mortgage until this mess they caused is cleared up!
alimony?