My Loan was sold.. now the new mortgage has no record of my payments?

When a Mortgage get sold from one mortgage to company to another there are bound to be some issues about the account that are not properly transferred. Far too often mortgages are sold and resold and people are left wondering what to do. This is an account of just that type of occurrence.

”Our mortgage was originally with Crown Bank. We had some financial problems due to the business we own and a contractor not paying us for work we did causing us to come up short with all our creditors. We entered into a 6 month repayment plan with Crown Bank to repay the two payments we fell behind on. No problem.
Our plan started on November of 2006. We made our November and December payments with cashiers checks. I have copies and proof of payment. In January, Crown sold our mortgage to Everhome . We received a letter stating that on February 1, 2007, Everhome would have control of our file 100%. We waited and waited to receive notice that Everhome had indeed received our files. Finally, toward the end of February 2007, we received a letter. I noticed that the monthly dollar amount due had reduced. I then wondered if they had knowledge of our repayment plan. When I decided to call them and make our January 2007 payment, I spoke to a nice man who was going to take my payment over the phone. We talked about the account cordially and he was showing that I owed 5 payments. I was in shock! I told him that his information was wrong. I informed him of the repayment plan and told him that I already make November and December's payments. He kindly said for me to fax all the information over to ************ and she would correct my account. We agreed that I could pay my elevated payment from the repayment plan to cover January 2007. I told him I was on my way to open a new bank account and that I would call it in when I got back because I did not know the account number yet.. He said, "Ok." When I returned home, I was 10 minutes too late; Everhome had already closed on that Friday. I called them back the following Monday and spoke with *******. She was rude, she yelled, she refused to take my payment citing only, "that is unacceptable." She gave me no information and refused to tell me why she was disallowing to take my payment. She would not let me speak with a supervisor, either. She talked down to me like I was stupid. She said things to me like I was worthless for not paying my bills. She said, "why don't you just pay your bills?" over and over and over. I told her I was trying to but SHE wouldn't let me. I told her about the previous Friday's conversation and that i had faxed everything to ************* and had left her two messages so far. She said there were no notes of any kind on my account. I could see I was getting no where with her so I decided to end the torture and call back later. When I called back, I spoke with *****. She was somewhat nicer, but she had no information as well. All she could do was tell me that I needed to speak with **********. I informed her I had already left two messages and have heard nothing. She proceeded to want to take down some of my financial information to "update" my file. I asked her to please fax me the form and I would fill it out and fax it back. She refused and said she had to take it personally. I just gave her some numbers off the top of my head. I don't even know what they were exactly. When she was done, she said, "You need to speak with **********. Only she can help you since you are 5 payments behind." I explained, again, to her that I WAS NOT 5 payments behind, that I faxed the proof of payments to Sherry. I told her I was trying to make the January 2007 payment and someone last Friday was going to take the info from me, but then they closed. She said there was nothing she could do because the system showed us to be 5 payments behind she could not take a payment. If we were only 2 or 3 payments behind, as was the case, she could take a payment. Now I became very frustrated because we were only 2 payments behind and now going on 3 because they won't take a payment. I proceeded to call the previous mortgage company and verify the information they sent to Everhome . The person in Loss Mitigation assured me that Everhome had all the repayment plan information. They had already confirmed it. I called EverHome back and left another message for ************. Yesterday, Thursday 3/08/07, now officially 3 months behind on the mortgage payments (EverHome showing us as 5 behind), I called EverHome again. This time I was informed that I have no "plan" with Everhome and I was 5 payments behind. I asked about the proof of 2 payments that I had faxed to them to update that. She said that ********** received my fax, but I am still 5 payments behind and they can only accept 1 payment for all 5 installments. I told her I was not going to double pay, and that there was no way I could even come up with that amount. Again, only *********** could help me...so I left her a 5th message. I still have not heard from her and I still have not been able to get anyone at Everhome to take my January 2007 payment. They are causing my account to go into default because of all of this and I don't know what to do! I guess we need legal help on this. Please advise."

Wow… what a mess. Obviously the first thing we need to do is get a hold of a manager in the loss mitigation Department to find out what the status is with loan. If you have documentation to prove you made the two payments this should easily be rectified. The second issue here that is troubling and a lot of people make the same mistake, is that you give them financial information over the phone. It's not the fact the give it over the phone that is the mistake, it is when you don't sit down and carefully review your financial position before you talk to them. If you simply shoot from the hip and give them information you think they want to hear… if they do approve you for repayment plan it may be way a over what you could actually afford. We can get this worked out for you and populate a plan for repayment that you can afford.