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The mortgage company is rude and will not listen to me

February 22, 2007

Nevada foreclosure

This is an actual comment for a client:


”We borrowed $1500 from family to bring the loan up to only $180 behind and we did not have the money. 33 days later Green tree called and informed my wife that we had gone into foreclosure. We couldn’t make the payment of $180 in January and we were only 3 days late on the payment for February. The person she talked to refused to listen and only wanted to know when we would pay the $3300 that was for the late payment and the lawyer’s fees that they had already tacked on. My wife tried to tell them that she would make payments but they refused to listen and demanded to know when we would be moving out… Please contact us as soon as possible. Thank You,”


It is unfortunate but some mortgage company agencies you speak to aren't always pleasant and easy to work with. A lot of times the reason is you working with a collection agent and they get paid a percentage of what they can collect from you. We bypass the collection department and go straight to the people who make the decisions and get this worked out.

This entry was:
Posted By Darin at 11:09 AM
Comments (15) | Categories: Greentree, Nevada Foreclosure | Tags: nevada greentree rude
 

Comments

Greentree purchased my loan for my mobile home from Bombardier Capital. I recently puchased a house with the help of my mother and she said she would pay mobile home mortgage until is sold or rented it. Unfortunately she was only able to pay the first four months of 07 and its been a struggle for me and I've been late with my payments. Greentree is RUDE and harrassing me everyday and I'm currently not behind on my payment. I'm not paying when its due, but I haven't been 30 days late and they are still harrassing me. Can they repossess my mobile home?
Posted By Vicky Hutchinson on September 28, 2007 at 08:24 PM
I,m almost 3months behind on my house payment.I have two of payments to give to my mortgage company.before the payment is past do for 12/15/07 I will have the rest. can the mortgage company refuse my two month behind payment if it not all in full for the three months
Posted By concern on December 06, 2007 at 08:42 AM
I have been fighting with my mortgage company, WAMU for nearly 5 months! They lost one of my monthly payments, saying that I never paid it. My bank got involved on several different accounts but everytime my case gets passed off to someone else and it "falls through the cracks". I have faxed the proper paperwork MANY times indicating that the money was indeed withdrawn from my bank account. However, since this began over 5 months ago my account is delinquent (by one month) and are refusing to accept my payment by phone because they are considering it a partial payment. I want to continue making payments while they search for the one lost payment but I can't pay double to "catch up on the one lost payment". I am hoping that anyday the manager working on my case will call and say that it is all worked out but until then I worry about what might happen since it has taken so long to resolve this problem. Can a mortgage lender legally refuse to accept a "partial" payment? Please help!
Posted By c wes on March 24, 2008 at 04:24 PM
i would like to purchase a regular stick built home, have the credit and have only one problem in the way, greetree and my house. what will greentree do if i walk? i owe $38,000.00. I am not ready too, but if it comes down to it, what can i expect to happen. i have been with them nearly ten years. if someone can help me in michigan, please do try. thank you.
Posted By JERRY BILLS on May 07, 2008 at 09:26 PM
Greentree also harasses me on a daily basis. They have no compassion for anyone. I am a single mother of 2 kids and working all the time. they called me yesterday and i offered to make my acct completely current with payment over the phone. They hung up on me and will not return my calls as of today. i dont even kow what to do about it.
Posted By deborah on January 22, 2009 at 10:00 AM
I ALSO HAVE A LOAN WITH GREEN TREE AND I AGREE THAT THEY ARE VERY RUDE. I RECENTLY HAD MY THIRD CHILD AND I WAS TOLD TO BREAK MY LEGS AND MY BACK AND GET OF MY BUTT AND GET A JOB!! EXACT QUOTE. I SPOKE TO MARCELLA AND A BOBBY. HOW FAR CAN THEY GO.
Posted By STEPHANIE on January 26, 2009 at 11:03 PM
Greentree is the worst company there is. The customer service is so bad. And they do not listen don't care what you are going thought. I am only $170 behind and have been paying every month and they don't care don't try to work with you. At least I am paying what I can. I wish I could tell everyone to stay away from this company.
Posted By Sylvia Rone on February 13, 2009 at 08:26 AM
Greentree is a mortgage company, this is your home, your most valuable asset. If you were renting an apartment you would be evicted 10 days after the due date. Customers say the employees are rude because we challenge the reasons they are delinquent. We are trained to ask questions about the past due, and we are told "its none of our business", get cursed out, receive verbal threats, etc. Let me ask you Mr Customer, if you lent me $ 50,000 and I was ALWAYS late, and ALWAYS had a reason why I couldnt pay. Would you call me ? You know the number to call and complain, you know the address to write a letter about this and that, but when we call you its harrasment. We wouldnt call everyday if you would pick up the phone and make an arrangment to pay and KEEP IT ! Pay your payments on or before your due date and you'll never ever have to talk to the BAD PEOPLE again
Posted By Jane Doe on March 04, 2009 at 06:38 PM
To "Jane Doe" post on March 4. I just would like to say that I work in a call center getting those customers who scream & curse at you. Trust me, I realize how frustrating it can be. I've been doing this kind of work for a lonnnggg time! At the same time, this is a job; These are people, just like you. Your "job" is to find a solution for the company & the customer. There are times people miss payments for whatever reason. I'm sure you have been late on something atleast one time or another. Sure, there are the "bad people", but you can't let those people ruin your attitude completely & put down every person you talk to who may just be trying to get some help. Green tree is a HORRIBLE company, I know someone I was trying to help talk to you people and every single rep was extremely UNPROFESSIONAL & down right rude! No reason for this. You should change your profession to maybe prison guard or maybe inmate at that. The person I was trying to help has NEVER missed a payment, but for some reason keeps being treated like dirt. Probably, why you have to use an alias.
Posted By Heather on March 23, 2009 at 01:07 PM
I've been paying greentree for about 7 years after my loan was sold to them. I have been making my payment and if I am a day late they are calling me 16 times a day, call me at work, and call the people that own the trailer court. Anyway after 7 years of payments I still owe them just about the same amount money the loan was to begin with. when I ask where my money has been going they don't don't but its my fault they tell me. they just are loan sharks
Posted By grandakota on April 03, 2009 at 09:20 PM
I am currently trying to buy a manufactured house from my mother. My loan has been excepted, she has found another house and everything is ready. Greentree refuses to allow us the title so that we can deactivate it and pay it off. We have been working with 5 different title and mortagage people that have stateed greentree is the only company causing these problems. We have never had a problem before but after 12 years of loyalty to this company we were actually told to fuck off and stop bothering them, that its not there problem. Please if any one has a in to work with greentree let me know, I am desprite.
Posted By shanna on June 12, 2009 at 09:00 PM
Same problems with GreenTree, my question to all is how do we fight back? These tactics can not be legal. I want to fight back. Plus this home is not worth the money I'm shelling out each month for!
Send me an email if anyone wants to help me fight these bastards!

jritchie777@yahoo.com
Posted By J.Ritchie on July 30, 2009 at 10:27 PM
Yes GreenTree sucks. The people in collections are horrible people. Neighbors and family members in different States have been contacted. I have been told to write bad checks, borrow and even steal to make my payments. Now they froze my payments and sent me a civil summons when I was only $280 behind. They are teaching me a lesson because I don't quiver in fear anymore. I also only call them when I am ready and want to. They play the phone game by showing a local call. It didn't take long to figure that out. But now I am being showed a lesson. Well Green Tree take my house. I can get the same identical house for $10,000 and still owe $28,000 for a $31,000 home. Suck on that Sylvia.
Posted By john on August 24, 2009 at 10:41 PM
Agents are rude, do not listen, and do not help in any way. Example is "Jill." Plus Company's accounting system makes no sense. Example: Amount given to them on 7/1/09 $200.00(verified by bank statement) Statement received from Greentree shows them receiving on 7/1/09 $175 broken down as $100 principal $50 interest $25 escrow.
When asked to explain the missing $25 "Jill" insisted it was in the escrow, and if I wasn't so stupid I could see it right there in front
of me. She also rudely informed me that I authorized $200.00 be withdrawn from my bank account on 7/1/09. True, but the statement back from them still needs to total $200.00. The world has changed and is changing quickly. But my math still says $100+$50+25 = $175 "Jill" at the end of the call honestly had no idea what the problem was. Her math says $100+$50+$25=$200.
Posted By John on August 29, 2009 at 05:26 PM
I can't believe GMAC turned my 2nd mortgage that was going thru modification over to Greentree, I will never have another GM product again. these companies take our bailout, have parties in our foreclosed homes, bonuses that are unreal, parties that are ridiculus we should have let the economy collapse and see them in the soup lines...
Posted By Greg on October 28, 2009 at 06:05 PM

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