The mortgage company is rude and will not listen to me

Greentree purchased my loan for my mobile home from Bombardier Capital. I recently puchased a house with the help of my mother and she said she would pay mobile home mortgage until is sold or rented it. Unfortunately she was only able to pay the first four months of 07 and its been a struggle for me and I've been late with my payments. Greentree is RUDE and harrassing me everyday and I'm currently not behind on my payment. I'm not paying when its due, but I haven't been 30 days late and they are still harrassing me. Can they repossess my mobile home?

I,m almost 3months behind on my house payment.I have two of payments to give to my mortgage company.before the payment is past do for 12/15/07 I will have the rest. can the mortgage company refuse my two month behind payment if it not all in full for the three months

I have been fighting with my mortgage company, WAMU for nearly 5 months! They lost one of my monthly payments, saying that I never paid it. My bank got involved on several different accounts but everytime my case gets passed off to someone else and it "falls through the cracks". I have faxed the proper paperwork MANY times indicating that the money was indeed withdrawn from my bank account. However, since this began over 5 months ago my account is delinquent (by one month) and are refusing to accept my payment by phone because they are considering it a partial payment. I want to continue making payments while they search for the one lost payment but I can't pay double to "catch up on the one lost payment". I am hoping that anyday the manager working on my case will call and say that it is all worked out but until then I worry about what might happen since it has taken so long to resolve this problem. Can a mortgage lender legally refuse to accept a "partial" payment? Please help!

i would like to purchase a regular stick built home, have the credit and have only one problem in the way, greetree and my house. what will greentree do if i walk? i owe $38,000.00. I am not ready too, but if it comes down to it, what can i expect to happen. i have been with them nearly ten years. if someone can help me in michigan, please do try. thank you.

Greentree also harasses me on a daily basis. They have no compassion for anyone. I am a single mother of 2 kids and working all the time. they called me yesterday and i offered to make my acct completely current with payment over the phone. They hung up on me and will not return my calls as of today. i dont even kow what to do about it.

I ALSO HAVE A LOAN WITH GREEN TREE AND I AGREE THAT THEY ARE VERY RUDE. I RECENTLY HAD MY THIRD CHILD AND I WAS TOLD TO BREAK MY LEGS AND MY BACK AND GET OF MY BUTT AND GET A JOB!! EXACT QUOTE. I SPOKE TO MARCELLA AND A BOBBY. HOW FAR CAN THEY GO.

Greentree is the worst company there is. The customer service is so bad. And they do not listen don't care what you are going thought. I am only $170 behind and have been paying every month and they don't care don't try to work with you. At least I am paying what I can. I wish I could tell everyone to stay away from this company.

Greentree is a mortgage company, this is your home, your most valuable asset. If you were renting an apartment you would be evicted 10 days after the due date. Customers say the employees are rude because we challenge the reasons they are delinquent. We are trained to ask questions about the past due, and we are told "its none of our business", get cursed out, receive verbal threats, etc. Let me ask you Mr Customer, if you lent me $ 50,000 and I was ALWAYS late, and ALWAYS had a reason why I couldnt pay. Would you call me ? You know the number to call and complain, you know the address to write a letter about this and that, but when we call you its harrasment. We wouldnt call everyday if you would pick up the phone and make an arrangment to pay and KEEP IT ! Pay your payments on or before your due date and you'll never ever have to talk to the BAD PEOPLE again

To "Jane Doe" post on March 4. I just would like to say that I work in a call center getting those customers who scream & curse at you. Trust me, I realize how frustrating it can be. I've been doing this kind of work for a lonnnggg time! At the same time, this is a job; These are people, just like you. Your "job" is to find a solution for the company & the customer. There are times people miss payments for whatever reason. I'm sure you have been late on something atleast one time or another. Sure, there are the "bad people", but you can't let those people ruin your attitude completely & put down every person you talk to who may just be trying to get some help. Green tree is a HORRIBLE company, I know someone I was trying to help talk to you people and every single rep was extremely UNPROFESSIONAL & down right rude! No reason for this. You should change your profession to maybe prison guard or maybe inmate at that. The person I was trying to help has NEVER missed a payment, but for some reason keeps being treated like dirt. Probably, why you have to use an alias.

I've been paying greentree for about 7 years after my loan was sold to them. I have been making my payment and if I am a day late they are calling me 16 times a day, call me at work, and call the people that own the trailer court. Anyway after 7 years of payments I still owe them just about the same amount money the loan was to begin with. when I ask where my money has been going they don't don't but its my fault they tell me. they just are loan sharks

I am currently trying to buy a manufactured house from my mother. My loan has been excepted, she has found another house and everything is ready. Greentree refuses to allow us the title so that we can deactivate it and pay it off. We have been working with 5 different title and mortagage people that have stateed greentree is the only company causing these problems. We have never had a problem before but after 12 years of loyalty to this company we were actually told to fuck off and stop bothering them, that its not there problem. Please if any one has a in to work with greentree let me know, I am desprite.

Same problems with GreenTree, my question to all is how do we fight back? These tactics can not be legal. I want to fight back. Plus this home is not worth the money I'm shelling out each month for!
Send me an email if anyone wants to help me fight these bastards!

Yes GreenTree sucks. The people in collections are horrible people. Neighbors and family members in different States have been contacted. I have been told to write bad checks, borrow and even steal to make my payments. Now they froze my payments and sent me a civil summons when I was only $280 behind. They are teaching me a lesson because I don't quiver in fear anymore. I also only call them when I am ready and want to. They play the phone game by showing a local call. It didn't take long to figure that out. But now I am being showed a lesson. Well Green Tree take my house. I can get the same identical house for $10,000 and still owe $28,000 for a $31,000 home. Suck on that Sylvia.

Agents are rude, do not listen, and do not help in any way. Example is "Jill." Plus Company's accounting system makes no sense. Example: Amount given to them on 7/1/09 $200.00(verified by bank statement) Statement received from Greentree shows them receiving on 7/1/09 $175 broken down as $100 principal $50 interest $25 escrow.
When asked to explain the missing $25 "Jill" insisted it was in the escrow, and if I wasn't so stupid I could see it right there in front
of me. She also rudely informed me that I authorized $200.00 be withdrawn from my bank account on 7/1/09. True, but the statement back from them still needs to total $200.00. The world has changed and is changing quickly. But my math still says $100+$50+25 = $175 "Jill" at the end of the call honestly had no idea what the problem was. Her math says $100+$50+$25=$200.

I can't believe GMAC turned my 2nd mortgage that was going thru modification over to Greentree, I will never have another GM product again. these companies take our bailout, have parties in our foreclosed homes, bonuses that are unreal, parties that are ridiculus we should have let the economy collapse and see them in the soup lines...

This is a very difficult company to deal with. My mortgage was sold to them beginning 10/1/09. The first problem was that they were not posting the payments properly. I have always rounded my payment up to the nearest dollar and the extra was posted to the principal. They decided on their own the extra would go to the next payment. I was required to send them a letter detailing where I wanted the money to go. Then they decided that my home owners insurance deductible was too high at $2000.00 and they made me lower it to $1000.00. If I did not they threatened me with billing me for their insurance. They have lost payments and demanded that I give them an additional payment while they were in contact with my bank to get proof they cashed my check. They constantly threaten me with late fees. This month they received my payment on 1/6/2010 and posted in in entirety to the principal while leaving my 2/2010 payment due. When I called to question them, they insisted that I still need to pay 2/2010 payment and they would not accept the payment they posted on 1/6/2010 toward my payment because I paid them too early. They refused to correct the problem due to "my inability to manage my bills". This company likes to screw with people and scam them out of their money. I told them I was not happy with the customer service and was then told "well, what are you going to do about it". If you have a loan with this company, you must watch your account very closely. I check my account on the website weekly and call monthly. I get everyone's name and take notes on conversations. Don't let this company take advantage of you. Stand up to them.

I use to be a collector for this company and completely agree w/ everyone on how rude the employees can be. I was told constantly my customers were not my friends and I was not a debt counsilor I was a collector. I was repremanded for being to friendly. I worked for this company for 7 years was never written up until the day b/4 I was fired. I was told then I didn't have the heart for collections. In my opinion I have to much heart to be a GreenTree collector. I was able to make my goals without belittling or making false threats to my customers. My customers called me and made more of an attempt to pay me b/c I was kind and understanding. In 2008 I had a customer that after 13 years had only 3 times over 30 days late. He lost his job where he made over $20 hr & went to $285 a week unemployment. He was due for 2 mths when I spoke to him. I could not defer any payments b/c it had been over 30 days since his last pmt. If he had the $$ to pay he wouldn't be calling for assistance and wouldn't be behind. No exceptions w/ this company though. So I had to tell him I must have a pmt to help him. The thing is though you have to be 30 days deliq to get deferal so if he paid that month he wouldn't be eligiable. So I snuck & called him from my cell & told him to hold off until the following month & pay and I would defer 3 months. He shot his self in the head the following month. When I found this out I felt responsiable and ended up in the hospital...I was put on medical leave for 6 weeks by my doctor. Greentree sent me a letter stating I had to be back by a date earlier or my job would not be secured. I went back and they began to harrase me w/ e/m and constantly riding my ass trying to get me to quit. I didn't so they fired me and then blocked me getting unemployment saying it was misconduct b/c I had not made my 20 calls per hour as required. I was wrote up for it one day & fired the next. I would rather make less $$ and clean commodes b4 I would work for them again

Have Heart, If I were you I would get an attorney!!! I would be willing to bet you have legal cause for compensation. Lord knows someone deserves something from that diabolical company. I was made to feel awful because I am late on my payments my 2 months tomorrow, and I have children. I was made to feel as if I was an terrible mother for not being able to pay my house payment. But, of course ITS NOTHING PERSONAL.......
GRRRRRRRRR! They are not willing to work with me at all. I cant pay till the 12th of next month, that is totally unexceptable to them. They told me to keep my money if that is the case that I would need it for moving. I understand I need to pay my mortgage, but it doesnt help at all when you have hard times and you have someone degrading you their every breath!

So I just received a phone call from Greentree at 10:00 this morning saying if I didn't have a little over $2,000.00 paid by noon, they would be foreclosing. My husband has been out of work and in and out of the hospital and they knew this, but don't care. I understand I owe the money and I will pay. I can't do an extension, already did one last year. So, my question is: if the representative gave me until noon, but payment is made the next day, will they except payment and stop foreclosure and will i be charged any extra fees?

I have found that their threats are usually just to motivate. If you pay by the next day or so (actual cash - payment by phone or Western Union, no check mailing); then they will accept it. No more fees than the late fee already posted.

I have also found that if you mention bankruptcy they tend to sing a different tune and may give you an extension - depends on their current mood... They know they loose if a homeowner files for bankruptcy before they can repossess.
Good luck!!!

I have dealt with Green Tree and it has been nothing but HELL!!! If I am a day late they start ringing my phone off the hook. I was told that I could get a 4 month deferal after I was a month behind so I thought good deal. I did not get a call for the entire 4 months until the sherrif came to my home with foreclosure papers. I in return called them to see what was going on, they had the nerve to tell me that I could only get a 3 month deferal and I would have to make another payment. I did and the next month a guy came to my door to lock them up. I was lied to by Green Tree time and time again and they called me the liar. This is the worst mortgage company out there and have no idea why they don't have a civil suit against them right now. The guy that lied to me was suppose to be fired but the next month, he was the one calling my phone yet again making up lies!!! THANKS CHRIS BURCH!!! I hope you enjoy your job and messing with peoples lives!

Green Tree agency, the collectors are heavily commissioned that is why they say we need to get one more payment, that is their only goal string it along why the process goes on in the back ground...I read several pages on Greentree when i started the "modification on the primary loan" after i read all the tricks and lies green tree is about I decided time to walk away, the credit damage so what it is time to get back to the basics anyway...chris burch, harvay thomas, etc you think they use their real names? You know the old joke "If their lips move..."

i want to sue this company. Any suggestions on how to proceed????

I have been with Greentree going on 13 yrs. Never dealt with them until 13 yrs. ago. I can never seem to get any Principal on my loan. I know that most all goes towards Interest first 5 to 7 yrs. But 13 yrs later. My payment is due the 10th of each month. My payment seems to take forever in the mail to reach them. Although the payment says due on the 10th. They show no grace period like most mortgage companies. They allow for so many days. So obviously you need to get it there before the due date. So when they show receiving it on the 6th I loose most of my payment to interest. By the 11th of last month every single dime of my $742.00 went to interest. That is one rich son of a gun that owns this business. So if you don't mind paying the tight wods their $12.00 fee for online payments (which I payed this month.) you can get it their that day. I can't wait to see how much interest is on this one. There is a formula to the way they figure the payment and I bet you I will figure it. After all if I can give away 742.00 THEN $12.00 WON'T BREAK ME. Think about it give them 12.00 and screw them out of HUNDREDS. You know they hate that SHIT. lmao

I sit here and read all these complaints about Green Tree. These complaints are not new, they have been going on for years. The problem with them is they are rude, uncaring, harrassing, call cell phones, mess up payments, you name it. The sad part is there is no one who will tell you the truth or even give a shit to help. They just don't care. So what the US, is screwed up. That's your problem. Give me my money. With Green Tree, if you check your contract, there is an arbitration Clause that does not explain all hiden charges. You are responsible for arbit. fees, attorney of their choice, court cost, Filing fees, etc. This is thousands of dollars you pay just to try to correct a problem. We are screwed. If you have been lucky enough to get a deferrment from Green Tree, your lucky. This is why people end up walking away. They can't take anymore. They have not given me nothing but stress. I want even answer my phone if they call. And god forbid you have references on you applications, they are going to get calls to and its not their bill. They have even called my church. Now how did they get that info. Report you problems to The Federal Trade Commission or the Consumer Protection Agency. And always remember, you get more with honey than you get with vinager. Even when they are disrespectful, show respect. And then if they continue to be hateful, just tell them you refuse to talk to disrespectful people. That is you right. Read the fair Collections laws and see just how they do break the law and then report it to the right agency. Things want be done if you don't take the action. One person's voice can make a difference. The more that responds to this problem, maybe a change will happen. And put your faith in God and also ask him for help.