Can anyone help with ASC?
I am trying to get some direction in dealing with Americas Servicing Corp. I have been working with them on a loan modification and have submitted documents repeatedly. I even have paid a loan modification fee, after pre-approval, in September and was told that I would be called by someone in the loss & litigation area. I was also told that my modification would be in place by 12/1/07. I have received no communications except someone else’s letter. I was sent someone else loan payment plan, which consisted of 3 payments and 1 large $16,000 payment. This was addressed to someone else but had a cover sheet with my name. I am getting nowhere with ACS, but I am fearful of the next steps. I am on the verge of filing bankruptcy to force them to do something.
I have a 1st and 2nd mortgage with this company. The 1st is at 8% and the 2nd at 11 or 12%. As part of my loan modification, I requested that the two be combined at the lower rate. Obviously our housing market in Florida has dropped drastically. There are 100’s of houses up for sale in our neighbor and some have been for over 1 year. We could not even sell the house to pay the loan value. I am lost as to what to do. I am going to file a complaint with the local BBB, but I am sure they are flooded with these types of complaints. Thanks for any direction or suggestion that you can provide.
Comments
Anyways, there is no help for us out there so I am giving up.
Many other posters have mentioned an interest in a class action suit, so if you are a client of ASC and are having problems with them please email me (just once) about your situation and what ASC has done or failed to do. Please include the following information: First Initial and Last Name, City & State, When you got the loan with ASC or when they bought it, If you are behind in your payments how many months. And then your story. DO NOT SEND ME ANY PERSONAL INFORMATION such as account numbers or ss#!!!
I figure if I can get enough people together I can then (hopefully) find a lawyer to help with a class action suit. I am not guaranteeing anything and I personally cannot provide any type of assistance. I am not a lawyer, I am just in the same situation as many other people. We must come together to fight this company!!!
Please email your story to asccustomers@yahoo.com
ASC ordered a company to break into the house in January to "winterize". In the process they broke the front door. Can they do that when they don't officially own it yet? Also, I had storm damage at the house which prevented anyone from living there, so I took out my 401K to fix the damage. I had the insurance adjuster out and they paid the amount of the receipts I was able to show them, but the repair was not finished becuase I ran out of money first. Well, they said they would not pay anymore until I could show receipts, but they send the insurnace check to the mortgage company. So, not only does ASC keep insurance money, but they also prevent me from finishing any repairs. They royally screwed me, so like I said before......I give up.
Here's what you do. If the servicer is not answering your inquiries or otherwise delaying for months, make sure you quietly document everything. Send letters rather than making phone calls. Keep copies. When you do talk, get names (not likely given) or Identification numbers of every person you talk to. Write them down. Do not let them intimidate you and do not let it become argumentative. Just record the events. Note every department that you speak to. Then, take some time to write your entire experience down including the information that you have collected and send it to your state attorney general's consumer complaints division.
If you are looking for immediate help, send me an email to: dartygarrison@yahoo.com. Tell me as much of your story as you are comfortable divulging. Try to be as thorough as possible i.e., dates, your place of residence, etc.






