Can anyone help with ASC?

Our mortgage was sold to ASC after a re-fi we took out with Pinnacle. Our contract was sold too ASC without our knowledge accept a single piece of paper from ASC. We didn't even know who to send our mortgage payment too. We called ASC to find out and they didn't even have us in the system.Six months later we get a notice stating that our taxes were not payed and our house was on the chopping block. We called and found out that ASC states that our previous lender was not taking out enough equity. We called ASC and they stated that they would take care of it. Then we get a call saying that we owe them money to pay for our insurance. They raised our mortgage payment by $400.00 to accommodate the lost. After a need of career change we are unable to pay the high mortgage and asked for help with ASC. They said that since we were not in foreclosure that they could not help. What? Do they want to foreclose on our house to get the message that the need to get their act together and realize their customers situation?

My husband and I have fallen behind three payments on our home. We fell behind because, my husband's job had a expectant slow down period in August 2007. On November 1, 2007 we sent ASC a hardship letter requesting a loan modification. This would make it possible for the delinquent amounts to be put at the back of our loan. Which would give us a new start. Now it is Jan. 2007 and they tell us that our loan is still being reviewed by the negotiators. As of now our loan is in foreclosure. I am hoping that they will modify our loan. This is a very stressful situation.

I have my loan in foreclosure with ASC as well. They will not work with their customers. I was one month behind and tried to get mortgage modification - they said no, I don't qualify - they filed for foreclosure before they even otld me I don't qualify. They will foreclose rather than taking a deed in lieu. I am trying to get a short sale with them now, but they are dragging that out. I have not received any statements from them in a couple of months either. They more than doubled my mortgage payments to more than 1800 Dollars - I started with 932!
Anyways, there is no help for us out there so I am giving up.

There is hope! ASC approved our loan. This has been in the making since 10/07 and I thank God that he worked with our very helpful negotiator in making this happen for us. For those that are going through the same situation. Please continue to be try hard and stay on them. I promise it will work out! With persistence and not giving up, it was approved. KEEP TRYING!!!

I am also a customer (not a lawyer) of America's Servicing Center (aka ASC) and have been reading on numerous message boards about the same situations over and over with customers of ASC. Such as Incorrect information given, misplaced payments, false information, lies and downright fraud.

Many other posters have mentioned an interest in a class action suit, so if you are a client of ASC and are having problems with them please email me (just once) about your situation and what ASC has done or failed to do. Please include the following information: First Initial and Last Name, City & State, When you got the loan with ASC or when they bought it, If you are behind in your payments how many months. And then your story. DO NOT SEND ME ANY PERSONAL INFORMATION such as account numbers or ss#!!!

I figure if I can get enough people together I can then (hopefully) find a lawyer to help with a class action suit. I am not guaranteeing anything and I personally cannot provide any type of assistance. I am not a lawyer, I am just in the same situation as many other people. We must come together to fight this company!!!

Please email your story to asccustomers@yahoo.com

Here is an update of my situation. they have now refused the offer the buyer made. They are going through with the foreclosure. I never received anything regarding a court date etc. The buyer was told the property is up for sheriff sale May 8.
ASC ordered a company to break into the house in January to "winterize". In the process they broke the front door. Can they do that when they don't officially own it yet? Also, I had storm damage at the house which prevented anyone from living there, so I took out my 401K to fix the damage. I had the insurance adjuster out and they paid the amount of the receipts I was able to show them, but the repair was not finished becuase I ran out of money first. Well, they said they would not pay anymore until I could show receipts, but they send the insurnace check to the mortgage company. So, not only does ASC keep insurance money, but they also prevent me from finishing any repairs. They royally screwed me, so like I said before......I give up.

I would like some feed back on ASC. They gave us paperwork in Oct 2007 to do a loan modification. We finished the plan in Feb 2008 and have been waiting ever since for the modification... well, I found out today that it was denied.... NOW WHAT? Can I talk to anyone else... our negotiator is worthless. The one we began with does not return my phone calls so I don't know if he even works there. The one who is doing it now says there is NOTHING she can do? PLEASE... WE NEED SOME HELP!

what is the number to ASC

how do I contact ASC they own my loan but Downey Savings services my loan.

I'm trying to get a since of whether ASC is engaged in a particular fraudulent scheme to inflate revenues. If anyone has attempted to make online payments on the due date or just before that only to discover that the service was temporarily "unavailable", I'd like to hear about it.

I jsut made my first payment to them online and I dated it for the 15th of August, so I will let you know if it goes through or not James

Didn't the president sign something saying they have to help us. The first time I called they said there was a sell date of Aug 20, 2008; now they say there is no sell date and we are behind 5 months - that doesn't sound right. They told us not to send any money and they would review our case and it will take 60 days. I am afraid in 60 days somebody else will own the house. HELP is there anybody who can do ANYTHING. These people must be working from HELL

The modification issue has become a political football more than a legitimate effort to assist home owners. First, most of the problems a result when the original loan is no longer being serviced by the originator. If you financed the loan with one bank and later received a notice that your loan is now being serviced by someone else, that entity does not have the same incentive to help you. It does not own the loan. It is merely processing payments and receives its profit from fees associated with servicing the account (e.g., late fees). So, when someone runs into trouble, the servicers pretend to be overburdened and take their time helping (if at all); much of the time they will not even talk to homeowners until they have misses payments and, thereby, generated significant penalties for the servicer. The resulting modification--in many cases--will ultimately be more harmful than the original situation.

Here's what you do. If the servicer is not answering your inquiries or otherwise delaying for months, make sure you quietly document everything. Send letters rather than making phone calls. Keep copies. When you do talk, get names (not likely given) or Identification numbers of every person you talk to. Write them down. Do not let them intimidate you and do not let it become argumentative. Just record the events. Note every department that you speak to. Then, take some time to write your entire experience down including the information that you have collected and send it to your state attorney general's consumer complaints division.

If you are looking for immediate help, send me an email to: dartygarrison@yahoo.com. Tell me as much of your story as you are comfortable divulging. Try to be as thorough as possible i.e., dates, your place of residence, etc.